Reviews of Mercedes-Benz North Vancouver (Car Concessionaire)

Farid Rohani

I picked up my Mercedes from Maurice Beasant and Farhad Faiz last week. I didnt think it was going to get done as I was being difficult. Maurice and Farhad did an excellent job, they were patient, understood my expectations and worked very professionally to get the deal done. I was very happy and delighted with my purchase and service that was given to me. I recommend both gentlemen for their dedication and customer service.

Liam Hayden

Recently bought a used car from this dealership and have nothing but positive things to say about my experience. Not only was Farshad extremely helpful with organizing the purchase/testing of the car, but he was extremely patient with all my questions and was beyond helpful! I would recommend this dealership to anyone looking to buy a car, and will certainly be back the next time I need one.

The Rug Store

Very happy with the service here. I brought in my sisters car with a tire problem today, with only minutes to close. Andrea at the service made a special exception for us and asked one of the technicians to stay overtime and repair the tire for us. I will definitely purchase my mercedes in this dealership. Thank you.

Karen Harris

Apparently, we weren't the type of customers they wanted, as no one approached us as well looked at cars for a good 15-20 min before we finally saw a salesman. He told us they didn't have the car we were interested in, and didn't seem too eager to take our money. Just because we didn't "look" like Mercedes drivers doesn't mean we can't afford one. Took our business elsewhere. Rude staff.

Sherry Whitter

My husband and I purchased an ML350 diesel in 2012 and had a great experience with Maurice Beasant. It was getting older and we decided we didn't need something as big for our next purchase. I was never in love with the GLK so I hadn't even gone into Mercedes. We had been looking for a smaller SUV for some time and I had even put a deposit down on an Audi Q5. On my way home from Audi I popped in to see Maurice to say hi and let him know I was going to be selling my ML but it happened to be his day off. The receptionist said, 'Let me call him'. Maurice (on his day off) took the time to speak to me and when I told him my intention he said, 'Sherry, have you seen the GLC? It sounds exactly what you're looking for!' He set me up with a sales guy in the showroom and they showed me the GLC300. Maurice agreed to meet me there the next day. Maurice always shows class and I never feel pressured. He spent time with me by going over all the things I was looking for and we found the perfect fit. We ordered my vehicle and he even kept me updated on where it was in transit!!!! I can't thank Maurice enough! His knowledge of the vehicle was astounding. I highly recommend purchasing your Mercedes from Maurice, he is very trustworthy and you can feel that he genuinely cares about my husband and me. He even sends me the random hello and checks in now and again to see how we are doing. Thank you Maurice for everything!

James Ryeburn

Michael was friendly and respectful of my time. He was able to have the work done on the car I bought quickly and with short notice.

Graeme Lin

I've recently just purchased a used C300 from Farhad Faiz. He did a exceptional job in helping me find the vehicle that I wanted. Even on his day off he was there answering my phone calls and following up any concerns that I might have. For pricing I believe he got me the best deal, as other MB sales couldn't get the price that I wanted but he did. Since I had the car for a week now he has followed up to see how it is. I have never seen any car salesman following up after the sale is done. I definitely recommend using him.

B H

Arrogant sales staff, both men - one Chinese late 30 something and one older Caucasian male - interrupted my wife and I, and talked over our questions when we asked about about the E and M class. Service Dept will not provide any advice on vehicle that is not their performed by their own service department - in short, they refuse to discuss the vehicles. This is extremely unhelpful as a (now former) multi-Benz owner. Ultimately took our business to Lexus as we couldn't stand the behavior of the sales staff at Benz North Vancouver. You lost three sales as a result of your poor business practices. Never again.

Ashif Moloo

Farshad is the best- Although I have not met him personally because I live in Edmonton, it feels like I've known him for ages. He diligently responded to all of my questions and concerns and went far above and beyond what anyone would ever expect. Farshad was nothing short of extremely professional and responsive. My brand new S560 arrived last week and looks fantastic- I will be referring friends and family to him and definitely plan to purchase all future vehicles from him...**COUGH** G **COUGH**

rambod shahabi

Araz is the best sales rep I've ever seen, I had the best experience purchasing my car from him. He has a very nice and kind attitude, and I never felt like he is pushing me to buy the car. He was always trying to find ways to make a deal that I would be happy with. Araz thank you for your service, The Best Or Nothing, and you're the best.

Dejan Grubic

We have been going to this dealership for my partner's car servicing for many years now. They're expensive, but I always felt that I could trust their work. This all changed when they returned my car with a damaged component. At first, my service advisor Gregory did not even acknowledge the break, which was obvious as soon as I saw the car. When I questioned him about it, he did everything in his power not to take any ownership for what happened. Eventually, Gregory told me he would refund me for part of the cost of the replacement. It has been over 6 months now since the repair, and I have yet to get my refund or any info about its status. I have talked to several staff members, including Dina and Isabella, all who promise to talk to the service manager Robert but then never call me back. This has happened several times now. I'm not sure how to proceed at this point. I don't like having to mention any names or leave negative reviews, but nobody at this dealership is owning up to my promised refund. The lack of accountability and professionalism is seriously shocking. To anybody reading this, I sincerely hope you reconsider getting your car serviced here.

B M

I had an excellent experience with Michael Chung. I have been with Mercedez for a few years and was never quite happy with their customer service and was contemplating going to another dealership but Michael really changed my perspective. He went above and beyond answering all my questions and providing me with the best options available. I highly recommend him to anyone looking for an honest, knowledgeable, and exceptional service.

Soroush Bagheri

Great selection of vehicles, both new and pre-owned, and EXCELLENT customer service. Farshad really went out of his way to compare various options and finally find the right car for us. My highest recommendation.

Joseph Chan

Alex was great to work with! Gave me a great deal and even got me into the car quickly! Couldn't be happier. 10/10 would recommend.

Aman Dhillon

Nothing too outstanding here. In comparison to other Mercedes showrooms, this one did not have a very impressive range of models on display. When we entered nobody took interest in approaching us or greeting us like other dealerships do, but I guess that's Mercedes for you.

J Z

I would like to thank Anja Nayyar from Mercedes-Benz North Vancouver. We’re 1000% satisfied with Ms. Anja's go-above-and-beyond service. Ms. Anja helped my parents purchase their dream car within a few days in the mid of the pandemic despite that the supply of new vehicles is sparse. Without Anja's expertise and help, we would have waited a lot longer than we thought. Anja replied my emails promptly, and she even replied one of my emails early in the morning around 6 o’clock! Both my parents only speak Mandarin. Ms. Anja made the whole thing happen during my short stay in Vancouver. Both my parents and I really appreciate Ms. Anja's outstanding service. Thank you, Anja! Jennifer Zhao November 17, 2021

Farid Khatib

Araz is a perfect and trustable Mercedes expert who I am glad that I dealt with to buy my car. I highly recommend Araz if you are shopping for a Mercedes Benz. Overall I have had a great experience each time I visited this dealership. This is a great team of helpful and friendly people. @Ksenia, @Francois, @Anthony and @Jim

Heather Inglis

Alex Gagne and Mercedes- Benz North Vancouver made buying my Smart car and trading in my old vehicle seamless. Not living in Metro Vancouver, Alex guided me through choosing the right model for my needs digitally and electronically. When I came to finalize the purchase everything was organized and ready for a quick and COVID safe transaction. Alex was patient, answered my many questions. I felt like Alex was facilitating my purchase not trying to sell me something. I highly recommend both Alex and this dealership!

Deirdre Bell

Thank you very much for your prompt attention to my tire pressure problem last Monday, even though I didn't have an appointment. Your service team was wonderfully helpful right away, and I was grateful to drive home after the problem was resolved [nail removed from tread of tire in question, and tire repaired and checked]; kudos to all of you for excellent work done with efficiency and courtesy. Also, it's always really nice to be handed a clean car when the work is complete!

Vafa Moghaddam

Best customer service,great staff (consistently being better and better every day and that's awesome). My wife and I are dealing with them for 1/5 year. 3 purchases and we are happy about all of them. Now a days you can meet Tamer at the Reception With his nice greeting smile and great attitude. Our dealer is Ashkan(Ash) and I highly recommend him.He is truly like a real 24/7 online person and he is not there just for Sale and he'll be with you after and after and after... Of course I should be thankful for the nice management team that supervise all these customer services..

YuPeng Mario

Leo Yang was very helpful, answered all my questions with exceptional knowledge, and went above and beyond to assist me with getting my ideal car. I would not hesitate to come back to North Vancouver Benz again. Thank you once again.

Mohan Bains

Very bad experience. When purchased my vehicle I was promised by the sales rep that he will have my car polished inside out every time bring in for service but when brought in for first service he didn’t fulfill his promise. Also service department Manager told me that I need to replace my tires as they are 80% worn, When brought in papers to the Manager showing the tires were replaced last year and only drove less than 2k since then the manager told me the tires are fine.

Rose Zolhayat

I just purchased my C class through Farhad and I must say I had the most professional service ever. Not only he did everything for me, he also followed up later on to fix a tiny piece of plastic that was sticking off of my sunroof. Great team, professional service!

Scott Crowe

Great customer service at this dealership. I just bought a C300 Wagon from Farshad and he made purchasing the car a fun and straightforward experience. If you’re looking for a new car I definitely suggest giving him a call. Also thanks to Dorsa for being super efficient with the paperwork.

KL

It was a pleasant experience dealing with Maurice Beasant when we arrived at the North Van Mercedes-Benz, he provided us everything with what we needed to know about our car. So far, I have to say he has the best customer service skills I've seen in the field. He definitely went beyond his job scope. He always looked out for us in the dealership whether we were waiting for too long or looking for answers about a car matter. He was very responsive in text message about inquiries, he recommended me a good store to get a car wrap. The car sales manager was also welcoming and provided us some time to think about the car. I wished the dealer was nearer from my house so I could recommend it to my friends and they can experience the same service I had. I love my experience from this dealership and will definitely come back.

Adam Watson

I had the pleasure of purchasing my new 2021 GLS450 from Michael Chung at Mercedes-Benz North Vancouver and the experience was amazing - right from the time that I met Michael until post-delivery. Michael was very helpful in explaining all of the various vehicle options (I was interested in several different models) and spending the necessary time involved in making such a purchase. I would not hesitate to recommend Michael to anyone looking for a new vehicle - and I will look forward to working with Michael again on future purchases!

Sarva Bahrekazemi

Excellent buying experience I had a wonderful experience purchasing a vehicle. The process was stress free and pleasant. Michael was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs.He made my first car buying experience easy .I highly recommend him. He was working on weekends(I was there 2 on Sundays). Also he worked late on his birthday to make sure we will receive the best service and it was amazing and valuable for me, personally.

Waldo Zhou

The worst repair service experience ever. In 2021, after $9000 bills paid for repair, they still want to charge another $6000+ bill for similar issue. The manager said that is because 2012 car is old. So, if you want to do car maintenance or repair service, highly recommend drive to Mercedes Downtown store or Burnaby store. by Waldo Response from the owner 2 weeks ago Hi Waldo, As discussed today, You towed your vehicle in to us for a repair. We diagnosed it and you did not want to pay us for the bill? The repair you did in Jan 21 was a completely separate issue. We offered to assist, Hopefully the repairs will be completed at another location. by Chris Graham General Manager. Response to Chris Graham Because Google not allowed to reply the owner response, so I post the past review and response above. There are some untrue in your response. The first, You said my vehicle was towed to Mercedes-Benz North Vancouver. It is total wrong. I drove my car to your store by myself. The second, You said I did not want to pay your bill. Wrong again. In fact, I punctually paid 3 times diagnosis fee, all labour fee and material fee within just half year. What I did is just question your diagnosis unprofessional and 3rd diagnosis fee unreasonable. The third, You said it is a completely separate issue. Unfortunately, wrong again. The both 1st issue and 3rd issue are same which is the front wheel suspension issue. I am not an English native speaker. Don't juggle with words any more. If you do not pay your attention on improve your service quality and professionalization, you will lose more customers.

Farheen Madatali

We have been customers of the North Vancouver Mercedes Benz for the last 40 years. We recently went in to trade our old Mercedes and purchase a new one. We met Maurice Beasant as we entered the dealership and only have wonderful things to say about him. Maurice is simply exceptional and provided the best customer service we have received to date. He is extremely welcoming, patient and knowledgeable. Maurice helped us trade in our old Mercedes and purchase a beautiful GLC 300. He guided us through-out the entire process, took the time to show us all the features of the new car and made himself available to answer any questions after we had purchased the car. Maurice is extremely trustworthy and genuine – he made this experience so wonderful for us. I would highly recommend Maurice to my friends and family. Thank you so much Maurice for all your help and expertise!!

jinkle neelum

Excellent customer service and very friendly staff. Michael the sales rep is so nice with my family and especially with my kids. Must visit here again .

Philip Eng

My experience at Mercedes-Benz North Vancouver was outstanding. I was greeted/served by a gentleman named Alex G. He's very helpful, and will do his best to provide the best service for you. He will work very hard for you to get the best price for you from his superior. My first car buying experience was very pleasant. Highly recommend finding Alex

Brio Train train

this is bill.I own a 2014 mercedes e class 250 bluetech. what i have said here is 100% truth what i have experience here in north vancouver. no more no less. exactly what happened. I went here for a check engine light issue and break service JAN31 2020. The rep from the service department told me he would give me the best price, I trusted him. then he quoted me 1500 dollars for the rear breaks service. I was shocked because i remember i had the exactly the same service done in boundary mercedes two years ago for around 700 dollars. i questioned him how come 1500$? he said rear break service is 1500$. no need to doubt, mercedes always charges customers fairly . I told him to hold and checked with boundary, boundary location told me it's lil bit over 800$. then the rep told me sorry, it's a mistake because the part department quoted me some parts i don't need. finally they told me they can do 870 or something which is 50$more than boundary mercedes and they do not match their price for no reason, I did not want to bother switching locations since I am there already so i said go ahead. but I realized i was ripped off . boundary charged me 2 hours labour 2 years ago for the front break service, north van charged me 2and half hours for labour , which is 80 $ more. anyways, that's not the end. when I picked up the car, north vancouver mercedes charged me 50$ more for miscellaneous shop supplies. what can I say? I just paid them but I was not happy and I still smiled to them because they used to do a good job. maybe this time is exception? I don't know but you guys should be aware of. you know , when you look into it, you know they are not that honest. when i headed back home, I found out the repairman tightened my handbreak so tried to call my rep to confirm, he doesn't bother take my call. he just ignored me. maybe I paid them already, no need to answer me .well. would you go here ? I would not to be honest. I would buy another mercedes but not from them because I think honesty is the no1 .

Asal Abdi

Worst experience I ever had buying a car. Worst service ever. I bought a CLA last week from this location and I regret it since then. They hide information and give false promises. Not trustworthy. If you want to enjoy your car shopping do not go to this location. Save your time and energy going to different dealer.

Lisa Zumpano

I recently purchased a GLB from the North Vancouver dealership and used Alex Gagne as my salesman. I can’t recommend him highly enough. He did an excellent job showing me the different models and helping me find my perfect vehicle. Great guy and super refreshing to deal with. Thanks Alex and Mercedes North Vancouver.

Pejman Moslehi

My experience has been nothing but flawless at Mercedes in north Vancouver. I was greeted kindly from the moment I entered until I left. Farshad Shafiekhani worked out a great deal for me and took the time to go over every small detail before my decision. He is very knowledgeable, informative, kind and made me comfortable with my experience. Every detail of the car was thoroughly presented to me and all the pros and cons(practically none) was mentioned. He went through the whole car with patience and all of my questions and concerns were addressed. He is always in a positive and energetic mood and gave me goodies and extras with my purchase. A very reasonable deal was worked out for my E53 AMG by Farshad and he made my experience a pleasure. Highly recommended.

Limobook Vancouver Limousine

Just wanted to leave a review for my last two visits to this Mercedes Dealership. My experience was fantastic, they werel able to handle our last minute requests and provide a loaner car which our previous dealerships did not provide. We have a fleet of Mercedes S class & Sprinters and require service more often so having a professional team is important to our company. Morris Gulycz was a top notch adviser and due to his excellent assistance we will be moving our fleet service needs to this dealership. Thank you again !

Andre Solorzano

I bought my GLC at this location and dealt with Farhad Faiz on my lease purchase. He was very knowledgeable on the different models available to me at the time based on what I was looking for. He was able to explain so many key details on all of the different models and was able to recommended the car that fit my professional and lifestyle needs altogether. He worked hard and went above and beyond to get the vehicle brought in from a different dealership ahead of schedule which was such a great surprise! Farhad walked me through all of the interior controls and features of the car before I drove if off the lot. I definitely recommend dealing with Farhad Faiz!

Debbie Jackson

Wonderful experience dealing here! Maurice was great and made it a pleasure to deal with him! Not once ever did we feel any pressure when buying my GLK 350 yesterday! He answered so many questions, was patient and helpful and because we don't live on the lower mainland was there to help me before the dealership was open today! He spent a long time acquainting me with all the bells and whistles this beautiful car came with. Very very impressed with how well made these vehicles are and such a pleasure to drive! Thank you Maurice for you help! Truly a great experience!

Claudia F

Alex Gagne was incredible help throughout the entire process. From picking the right car for me, making sure I was getting the best deal possible, to showing me all of its amazing features. Alex is very helpful and friendly and I highly recommend him to anyone looking to purchase a car.

Robert Mintak

Customer service does not seem to be a priority. Despite making appointments on different occasions for sales and separately vehicle service we have been put in the holding pen for close to an hour. No loaner vehicle, no shuttle despite being confirmed to be provided. Good thing there are plenty of choices out there.

Maurice Beasant

Maurice; I wish to thank you for your considerable and thoughtful assistance in pointing me towards various possible electric vehicles, which led to my recent purchase of a 2016 Smart Electric. Now that I have accommodated to electric drive I am delighted with it, and do not plan ever again to purchase a fossil-fuelled vehicle. Thank you also for assistance re snow tires, and for aiding in the preparation for re-sale of my '06 diesel Smart, which has long been serviced there and which proved itself to be clearly the best of all two dozen cars I have owned. Altogether I feel I have been exceedingly well served by Mercedes North Van ever since coming home to the North Shore with my '79 240 Diesel in 1994. I would like also to recognize and thank all M-B staff members for their prompt and courteous service whenever I phone or visit the shop. Please show this to Vaughan Urquhart. Again thank you. Cheers, Roger Sweeny Cdr. RCN ret.

Kelsi F

Recently I started my search for a new vehicle, which included a stop at Mercedes Benz, North Vancouver where I was greeted by Farshad. Despite letting him know that I had just begun looking, he took his time showing me an A250 and answered all of my questions. It was clear to me that his knowledge of Mercedes as well as other brands was sound. I very much appreciated his patient and calm demeanor, and will definitely recommend him to anyone looking to purchase a Mercedes. Thank you!

Hanieh Amnzd

I got a 2018 CLA250 at this location with Farhad Faiz help. He is such a great representative. He took the purchase process to a different level. Any time I had questions either on a phone or txt, he responded in a very good timely manner. Thank you Farhad jan, I like my Mercedes :)

Trevor Hoffman

I worked with Alex Gagne at MB North Van on a transaction of a vehilce. Alex truly went above and beyond and exceeded my expectations. He will be certain to understand your needs/requirements and complete understanding if you're not comfortable with something. If curious about any vehicle they offer, ask for Alex!

Asif Bhanji

Alex, our sales guy was excellent. Very thorough and informative. He was very friendly and did not pressure us into anything. Talked to the GM for us and got us a great deal on our new Mercedes SUV. I would highly recommend Alex and Mercedes North Van and will buy my next vehicle there when we're ready.

Ehab El Zanaty

My wife and I have just purchased the C300 Convertible on our 20th anniversary from MB North Vancouver dealership. It is a great little car with great new features. The wife is very happy. Maurice Beasant was wonderful making sure that we like the vehicle and explained its massive new features. Maurice was very relaxed and professional indeed. Maurice, thank you.

E550 Vancouver

Thomson Nguyen was the sales Associate that helped me out with a 2014 E550. He was straight forward and didn’t give me a hard time. Very accommodating with a positive attitude. I will send him any referrals I have that are interested in a luxury vehicle with a pleasant experience. I will get my next Mercedes from Thomson. Dorsa in the business office was a pleasure to work with! Tiffany in insurance made the whole process quick and easy! 5/5

Abby Beleutz

I recently purchased a Mercedes B250 through Maurice Beasant and I have to say it was the best experience I have ever had buying a car. I have two little girls so I was looking for a safe, reliable and fun car... and Maurice sold me exactly what I was looking for. Maurice also ensured that I was completely happy with the car and that I clearly understood the operational components of the car. Thank you for the service Maurice! Rob Beleutz

Valentina Trujillo

Got our very first Benz from this dealership. Me and my husband went with our 1 super-active year old daughter and everyone was extra nice and understanding. Ashkan was beyond helpful and had so much patience with all our questions and pickiness :) Overall: EXCELENT customer service!

Goldcon Construction

We recently leased a Smart car for our company from Farhad at the Mercedes dealership in North Vancouver. He was very professional and delivered the car on time. Quick with answering all of our questions and made the process very easy. We definitely recommend Farhad for all of your needs at Mercedes.

M B

My husband and I appreciated the level of knowledge of the staff at Mercedes Benz North Vancouver. We were treated like family while all of our concerns were addressed. It was our first time walking in to the Mercedes Benz dealership and we ended up purchasing, exactly, what we had in mind. Special thank to Maurice Beasant for being such an amazing, professional, knowledgeable, friendly and honest sales specialist. We will definitely go back to him for future purchases! Thank you!

Edward Park

I got my 1st Mercedes Benz here through Alex Gagne. He was very professional and friendly. He was able to answer all my questions and if he didn't know, he found out for me. Thank you Alex. Loving my 2019 E53 AMG :)

Aryan Chahardovalee

This dealership is one of the best in terms of quality of service and helpfulness of the staff. Especially Mr. Farshad is really helpfull and gave us a great deal for the SLC 300. He is professional and knows a lot about Mercedes and BMWs. I was very much satisfied with his services and I will definitely work with him again in the future. Highly recommend if you are looking for a trustworthy dealer. Major respect!

Ali Nematollahi

We visited them to test drive a car and we booked ahead. The salesperson we visited was clearly not interested in any sort of interaction and barely spoke other than here are the keys. Once we came back he showed very little interest in making a deal for an $80k car...we walked out and went downtown to BMW and made a deal there in the same day. Lost business for Merc north van

Álvaro Fernández de Mesa

Alex Gagné was of great help when hunting for a car back in March. After looking around some other dealerships I really appreciated his honesty and being straight to the point. He was very helpful and guide us through all the process without hesitation and understanding clearly our needs.

SHUVITHRD

Absolutely horrible experience finishing with what I’m assuming is them sabotaging my vehicle. Long story, but here we go. I had two of the cheap Plastic Chinese key fobs they use for smart cars and they had disintegrated over the years, plastic and motherboard falling apart. I called to order a new one and they tell me it will take two weeks to order it In and cost 500$. I paid, Multiple phone calls and 3 months later they finally got it in blaming covid-19 for the complications. I was a little frustrated but understanding, I get it. Covid would probably have some implications in shipping warehouses. Whatever not a huge deal. I scheduled an appointment which I ended up missing because of a doctors appointment. So I schedule another appointment for 11:00 am a week or two later to get the key that’s now arrived and have it programmed to my smart car. I show up at 11 and go to parts and services, show him my order slip (from 3 months ago) and give them my old keys and ask when I can pick the vehicle up. The guy gives me a snide look and tells me to make an appointment. I tell him I have made an appointment to have my new key programmed and have brought the old keys just like they asked. He says nope, go over to the front desk and make an appointment. I figure it’s not worth arguing with this guy as he clearly doesn’t have my appointment in front of him so maybe they deleted it out of the system??? I walk over to the front desk and ask to schedule an appointment to have my new key programmed and give him the exact same order slip. The guy goes on his computer and goes “oh you have an appointment for today at 11 for just that... what time is it... oh 11:04.” At this point I’m pretty irritated so I sarcastically say “oh really, no way! Your parts and services guy is pretty convinced I don’t.” They agree to program the keys.... Like the appointment was made for. I leave and here’s where an employee is actually a pretty cool guy. This tall white guy shows me out and gives me a voucher for a free cab ride home and is super polite, (pretty neat) then later that day the same guy gives me a call to pick up my vehicle because it’s ready and because I couldn’t get there before Mercedes closed, he was nice enough to park it across the street for me and hide the keys in the vehicle so I could pick it up later at night. All this guys good deeds were soon dashed however when I got into my car and the diesel engine sounded like garbage and a brand new warning light showed up that wasn’t lit when I brought it in. My fuel water separator had reached its limit and needs the water drained. (Pretty complex fix which if not attended to could result in bacteria and microbes destroying my engine). I’m pretty sure because I was annoyed with them for taking so long with my key and then sarcastic at the front desk when it finally got here they poured water into my fuel tank, my gas cap was also on way tighter than I screw it on. So they definitely opened it at some point. Maybe parts and services was mad at me for giving them grief for being two and half months late and telling me I hadn’t scheduled an appointment when I did. Maybe they thought they could mess with me because I’m young and drive an old beater smart car. Overall experience Parts and services: -30/10 Tall blonde guy: 10/10 super nice dude Front desk guy who could actually find my appointment: 8/10 thanks for doing your job right.

Azad Ahmadi

This is very interesting. I wrote a review about how they ripped me off for a damaged tier and for their poor quality first service for my new GLA last week. Now some how my review has been deleted. Amazing ????

Zhenyu L

My car buying experience was such a pleasurable experience at Mercedes-Benz North Vancouver with sales person Jeff Lu. Although, they didn't have the vehicle on site with all of the features and color I wanted, Mr. Lu assured me that he would get the car I wanted and he did very expeditiously. The customer service made me feel very welcomed and attentive. I was also able to negotiate a fair price based on my research. I would recommend my family and friends to this dealership and sales person, Mr. Lu. I am one satisfied customer. Sincerely, Victor

Reza Azizi

I had a very bad feeling when i left the store, i asked them to give me some details about specific model, they said go find them on internet, so i said what is the price, they said again go find it on the internet, so again i said at least I'd like to see inside of the car, they said it is not possible, so i left the store to get my needed information by internet but wondering what is this big store with that many employees is for, to tell me go to internet? What a waste of money. Sorry for Mercedes Benz you lost one potential customer today.

lufee 6688

Here is the thing. I saw a used car on craigslist. I made a appointment with the sales and drive about an hour to him. Arrived on time and he is with another customer. Hate to wait for the sales. But we test drove the car and he told me someone put a deposit on it already. My appointment is 3:30, the car sold at 2:30. I don't expect you hold the car, but at least you should tell me is sold then I can save the trip? (North Van traffic is horrible) We he didn't call because he don't know. Then he told me I can still be a backup plan. I been contact with this sales over a week and finally come with my family of 4. And not only I have to wait for the sales person, moreover is for nothing(car had been just sold)! Really turn my day off. They can do 2 things to avoid that. 1st put a hold sign in it when you have someone book a appointment to see the car. You can still show others customer but appointment customer should be treat first. 2nd don't takes up when you have a customer appointment. Especially he text confirm with me and I texted the sales guy the time. Last thing is this sale guy not really paying his respect with me. I know, I am driving a 05 celica not worth much and coming to see a $17xxx car. Not a big sales for M.Benz. But at least you can try to make me feel you are sorry, all I feel is just "oh, you are too late"

Aries Pathfinder

I had my car stolen then found, so I had it taken to MB-NV to get inspected and fixed. Long story short, my experience was not a positive one. Poor organization, miscommunication, incomplete paperwork and me having to chase after them repeatedly to get information on the status of my car. I didn’t notice it at the time of pickup, but they didn’t remove the left-over adhesive film from a tarp that had been covering the open sunroof during repairs (pictures included). I did send an email to their service manager to let them know I was not satisfied with my experience, but I didn’t get a response. I am happy with the mechanical repairs done (my car is running fine), but I wouldn’t go back there again.

alex panicker

best customer service ever ! My husband took the entire family to try out the new GLC 300 early january 2017 and the welcome and level of service we got from Mr Maurice Beasant was so professional and pleasant that he placed the order right after trying the car and he never did that before when buying a car ! but Maurice was always pleasant when we asked question ... and we had a lot of course... and his marketing approach was never pushy when it came to order extra packages for the car and we enjoyed that because car salesmen need to make money but Maurice only wanted to advise us on the best products and service for the car and he did a magnificent job ! We got our GLC March 11 and it is a beautiful car and we are grateful to have found the advise and professionalism that Maurice possess. He is a great asset to Mercedes-Benz North Vancouver and I will not be surprised if we buy another car from him again in the future. Merci Marucie ! your are the best !

Jay Wortman

Over the past 3 years we have purchased 3 vehicles from Mercedes Benz North Vancouver. We service all our Mercedes there, as well. We have been thoroughly satisfied with both our sales and service experience. We want to single out Maurice Beasant, our salesperson, who did a superb job of finding the right vehicles for our needs and getting us an excellent deal on those vehicles. He listens carefully and takes the time to understand what you are looking for and then bends over backwards to find you the right vehicle at the right price. He is also a great resource for figuring things out in these new high tech vehicles after you have purchased. Whenever a question arises he is happy to help. He is very knowledgeable about the technology and functions of the whole line of vehicles. In addition, he is a low-key, no pressure kind of salesperson with a down-to-earth manner which we were very pleased with. We would not hesitate to go to him again the next time we purchase a Mercedes.

Max Korkh

We've leased our last 5 MB with MB North Vancouver and we were seriously impressed with the level of service and customer care we experienced. Our consultant Anja worked diligently to ensure that we were satisfied with every aspect of our lease. Anja was always very friendly and would go beyond measure to make us feel like we were MB's most important customers. We strongly recommend the North Vancouver MB branch and Anja as the sales and leasing consultant!

D Bates

Thanks to our sales rep Alex and the other friendly staff, our experience at this dealership was very positive. Alex is a highly knowledgeable, consummate professional who led us through every step of the way, answering all our questions with a smile and continuing the excellent service long after the vehicle purchase. This was our first experience with MB North Vancouver, and we look forward to coming back for years to come!

Soroush Gh

I recently purchased a vehicle from Farshad Shafiekhani, It feels like I have known him for years. Words cannot explain how outstanding and amazing this person is. He repeatedly went above and beyond for us. We felt so relaxed and comfortable with him helping us find the right vehicle. He never pressured us on anything. We made a lot of requests and he would meet them all so quickly. Although I'm extremely busy with work, he was very responsive when finalizing the details and in a professional manner. Not to mention he gave us a beautiful gift after we purchased the car as well. Very happy with my purchase, the service is amazing and I would 100% recommend him to all of my friends and family for the future. Farshad is simply the best.

saba RaeisZadeh

We leased 3 cars last few years with Araz Ounchi in North Vancouver MB. He is so patient and nice . Last time it took us 8 months to decide the SUV. We even paid deposit on a GLC and when we test drive it my husband didn't like the auto feature and we change mind . But he return the deposit and took time to show us more cars until we decide on GLE. Defiantly recommend him ! Even if he doesn't get you the best price ever , he makes you feel happy for your purchase ! He is a real sales man !

Tom Woy

I visit here a few times a year and am usually pleased with the service. The support for vintage cars is really nice from a company that could easily do without the extra work. I appreciate the parts department at this location specifically, they return calls and seem to follow through with help each time, even when it's for a small $5 part. It means a lot. Thank-you.

Saba Onsori

Many Thanks to Dear Farshad for his exceptional and wonderful client service. his professionalism and knowledge was the most outstanding service I’ve seen and received over my past experience with car purchase. You are the best. ???? "I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." Your help meant a lot to me. ????????????????????????

Shelley Halchuk

Araz Ounchi was absolutely amazing and very accommodating! I had such a great experience at Mercedes North Vancouver I would definitely go back again to see him for my next car. He wasn't pushy like many salesman are and has a great attitude when it comes to customer service. I would recommend him to all my friends and family.

Kiran Hans Karbar

My husband and I went in to get the 2016 c300.We wanted a white exterior with a grey interior with some additional options (sports package, etc). We were hoping to get a vehicle the day we went in but with the specifics of the colours we wanted, it was hard to find! Therefore, we had to order it and we had to wait 3 months for it; to our surprise we only waited 1 month. We worked with Maurice Beasant, he was great! He was able to get the car that we wanted and much sooner than we expected. He made sure to keep us up to date with what was going on with the car and when to expect it! He was easy to communicate with and very prompt with responses. We would definitely recommend working with Maurice from Mercedes Benz North Vancouver.

WADE QIU

Leo Yang assisted me in my purchase of my brand new 2021 CLA45 AMG and the General Manager he gave the the top value of my pervious car for selling. Thanks for Mercedes-Benz north Van. Leo and the general Manager Chris did an amazing job. Im very happy with all they did for me and highly recommend him to everyone. AMG is best

Shameer P

Had the pleasure of buying my dream car from Farshad and Rahim at Mercedes north van they made the whole experience so much fun. I was treated more like family than a client. I'm so happy to be a part of the Mercedes family #AMG

Chris C

I flew into the city to purchase a Mercedes at another dealership and ended up purchasing a different one from Maurice Beasant at this dealership. The previous 3 Mercedes dealerships I visited were not very welcoming. They made me feel unimportant and almost as if I was bothering them. The service right from my first interaction with reception up until I drove out of the show room at North Vancouver Mercedes was perfect. I approached Maurice at his desk and I was greeted with a genuine smile and welcoming attitude. There was no pressure, just a willingness to help me in any way he could. My wife loves our new GL550 and I'll be in touch with Maurice in the future for our next Mercedes as well. I would also like to express a huge thanks to Farzad in the service department. He went out of his way to help me with some warranty and service history questions and it was greatly appreciated.

Brandon Ironside

Recently just purchased a CLA 45 AMG, service is awesome! The staff is great and very polite. As well as their shuttle service Erick Henriquez (shuttle driver) was amazing. On time, polite and very friendly. Andrea Tsang was very great aswell. 100% recommend.

Byron Saracoglu

The entire process was seamless from start to finish, and the cars we looked at were immaculate and any of them would have been great. The one we chose was perfect C63! Special thanks to Farshad for truly making it wonderful experience for us. I would highly recommend Farshad from North Shore Benz to all my family and friends.

Jim Farewell

I recently purchased a pre-owned SLK350 from Farhad at MB in North Vancouver. I found Farhad to be helpful and knowledgeable without the unwanted characteristics often associated with a Car Salesman. We of course, had to negotiate on the price but I felt that I got a fair price and the negotiations were relatively painless. When it was time to pick up the car, Farhad picked me up from the Seabus terminal and drove me to the lot. After the deal was done I mentioned getting a MB baseball hat in lieu of re-writing a $5 error on the deposit. Instead the company gave me back the $5 and Farhad bought me a hat with his own money as a nice gesture. Since the purchase Farhad followed with me a couple of times to ensure I was happy with my new purchase. I fully recommend the MB dealership in North Vancouver and in particular Farhad Faiz as the salesperson to work with on getting the car you truly desire.

Farshad Felfelian

Planning to add a second car to the family, we were in the market for a new high-end vehicle when we walked into the North Vancouver Mercedes-Benz. Immediately upon arrival, Maurice Beasant greeted us and began to construct the best option for our needs. We ended up buying a C300, and it was the best car purchasing experience we have yet to have. Maurice's attention to the clients' needs is exemplary, and his patience and guidance in our moments of indecision is commendable. If you are in the market for a new high-end vehicle, certainly checkout this dealership and specifically ask for Mr. Beasant.

Toysoldiers10

I have purchased a few cars in my lifetime. But my experience at Mercedes Benz in North Vancouver was exceptional. The process of buying my car was not just a transaction it was an experience. From the moment we set foot into the showroom we felt at ease and comfortable. Maurice Beasant gently guided us and established our needs. He introduced us to a model we hadn’t considered and it was the perfect fit. The next step was to price my trade in. This is always when I get anxious. Well not today! Maurice guided me, and the pre-owned manager was warm, friendly and upbeat. He assured me that he would get me the best price for my old vehicle. The process of valuing my car was professional and transparent. This is hands down the first time I have been happy with my trade-in price. Next we met the finance manager for a pleasant and efficient experience. The staff at this dealership are happy and excellent at their jobs. We asked if we would be able to pick the car up on Sunday and were told that would be no problem. I later found out that Maurice was coming in especially to handle the delivery himself. Thank you Maurice! It was a very exciting day, in fact my whole family showed up. I’m still smiling. I look forward to my first service and will most certainly pop into the showroom for a visit. I feel confident knowing that this exceptional dealership will be looking after me for a very long time. Thank you Maurice.

sharan uppal

Had an amazing experience purchasing my first car. All thanks to Farshad, who made the process go by smoothly. Was extremely helpful and alway was there to answer any questions and concerns I had. Went above and beyond to make sure everything was taken care of. I will for sure be referring my friends and family to him.

Karen Fraser

I had a WONDERFUL experience with Alex. He was attentive from the start-on the phone chat to the final purchase.. He had vehicles prepared and he demonstrated excellent knowledge of the vehicle. There is so much to learn about this car. We had initially gone to another dealer ship (richmond) but our experience there was less than poor. The sales person there and even the manager had sort of brushed us off. I really wanted to buy the C43 AMG. When my husband went back to Richmond location for a test drive and compare the 63 model he too felt much mistreated. So the idea of the Mercedes purchase went away. Then I decided to try again. Only I called North Vancouver. Immediately Alex was very nice. Very easy to talk to and took his time. We ended up buying an upgraded version (more $$) but we were so pleased with the service having felt that we were valued customers and given good qualty assurance of a good solid purchase. . Also on our first visit, the location dealership of North Vancouver manager came out of his office to personally greet us and thanks us for coming in. This was very impressive. This all made a huge impact on our decision to buy this car. Thank you Alex and your team. wonderful job!

Peter B

Visited North Van Mercedes showroom just to see what's available. Mr Farshad was very helpful to me as he spent time to meticulously and properly present a B250 for my purpose of going from point A to point B. Drove home that day with a B250 and couldn't be happier! Highly recommend, thanks Farshad! :)

Robert Lo

My family has been a long-time customer of Mercedes-Benz at the Boundary location for many years and were always satisfied with the customer service. However, we recently purchased a financed GLS450 from the North Vancouver location and we were very disappointed. The salesperson Leo first misrepresented to us that we could pay our vehicle's down-payment in separate installments after we pick it up. When we arrived at the North Vancouver location, we discovered that we had to pay 100% of the down-payment before we can drive the GLS450 away. The manager understood our frustration at being misinformed and promised that Mercedes-Benz will deliver the vehicle to our house once we pay the down-payment so we did not need to make the drive out again. I was happy with this proposal and the customer service of the North Vancouver location up to this point. We decided to pick up the GLS450 in late January 2021. On that day we noticed there were missing car seat mats. Leo promised that he will arrange for the mats' delivery to our house. It has been more than 2 weeks and we have not heard back from Leo or the North Shore location. When we texted Leo about some other issues we had with the vehicle, we received no reply. We had a high expectation for customer service from a Mercedes Benz dealership; instead we got the bare minimum and less after our purchase was completed. Will never bother with the North Vancouver location again. Update (February 16, 2021): Was contacted by the salesperson today and he addressed our concerns. Upgraded the review rating to reflect this recent correspondence as having met our expectation for Mercedes' customer service.

D Mic

We had an exceptional experience purchasing our C-Class from Mercedes-Benz North Vancouver. Despite arriving at the dealership half an hour before closing due to traffic and ferry delays (from Vancouver Island), we were warmly greeted and promptly put in touch with Maurice. Maurice went above and beyond to make the process seamless and efficient, including pulling the vehicle out of the detailing bay to allow us to test drive it. The entire time we were there (at this point past closing), we were in no way rushed and were given his full attention. The entire process with Maurice, the Sales Manager (Tyler) and Tracy in Financing was completely pressure-free and comfortable. When we returned the following day to pick up the vehicle, they had made sure that our new purchase and all the paperwork were ready for us beforehand just so we could catch our ferry back to the Island. Maurice was an absolute pleasure to work with -- we would recommend his and the rest of the team's services in a heartbeat!

Maxman Williams

I came in for service and Morris and Patrick did an excellent job at taking care of everything. They were very attentive and found the solution to my problem. I'd highly recommended this dealership if you're servicing your Mercedes Benz. Thank you all again.

Farhad Raoufi

We had an amazing car buying experience with the help of Mr. Michael Chung. The quality of service and friendly attitude of the Michael were as expected as it should be in the Mercedes-Benz. Michael didn’t just sell the car; he established the friendship and trust. Highly recommended to do business with such a nice Gentleman or just do consultation with him.

Payman Dehghani

We had such an amazing experience buying a car from Farhad Faiz at this Mercedes-Benz dealership. We had visited a couple of others but no one else made the experience as easy and as fun as Farhad did. He made us feel comfortable, welcome and really went out of his way to help us out in any way he could. He's a great person and an awesome guy to work with. Would totally recommend everyone to go in and see Farhad!

Sepand Moalej

I just wanted to take a minute and thank Araz at the North Vancouver Mercedes Benz. I have been hoping/thinking of getting a Mercedes since three summers ago, but each time I attempted, there was an aspect about purchasing the car which was making me doubtful to proceed. However, this time, Araz did an excellent job in meeting all my needs and requirements, from the car model all the way to its colour and options. He ensured that I was happy with various aspects of my purchase. Furthermore, Araz followed up with me multiple times after my purchase to make sure all my concerns are addressed. I also wanted to thank Jim and Francois for all their help throughout this process. And, of course, once again, thank you very much Araz!

Shoeb Bhindarwala

We recently purchased a new vehicle at this dealership and it was a pleasure working with Farshad. He helped us with the delivery of the vehicle and provided an excellent customer experience. He was thorough, patient, professional and he answered all our questions. He also gave us additional useful information about car maintenance. He also followed up with us in the following week to see if everything was good with our purchase. Additionally, I reached out to him with some after sales questions and he was very prompt and thorough in his responses. I will surely recommend Farshad to friends and family that are looking to purchase a new Mercedes-Benz vehicle. Thank you Farshad !!!

Robin Matthews

I had an outstanding experience buying a pre-owned C300 from Khash Momeni. We visited several Mercedes Dealerships around the lower mainland before arriving at this location. It didn't matter that I wasn't buying the best car on the lot, I was treated with exceptional service. From our initial encounter all the way through the sales experience and even rectifying an issue post sale Khash was the ultimate professional. You can see how much he loves this product and is so proud of what he does, I highly recommend going to see Khash and the North Vancouver team.

Judith Clarke

Just purchased my second Mercedes from Maurice Beasant at North Vancouver.... and LOVING my new GLA 250. I had many questions and many prerequisites!!!! However Maurice worked diligently through them all and got my my second Benz to me with all my needs attached!!! Highly recommend his patient manner to anyone!!!

Will Campbell

Khash was a pleasure to deal with. He was professional, courteous and respectful. Most importantly he didn't try to pressure me into anything which was a nice change from other car salespeople I've dealt with in the past. I highly recommend Khash!

Doris Tan

I purchased CLA45 recently from Michael Chung at North Vancouver Mercedes Benz. Since I live in Saskatchewan so the vehicle needs to be transported to my place. Michael went out of his way to help me and makes the deal happen smooth and fast! Appreciate his help and all staff at the dealer is very efficient and patient! Thank you a lot!

Wenbao Sun

I have 2 Mercedes-Benz, one is c63s. Just got another for my girl friend, is CLA250. We both love it so much. Thanks for all the help from Leo and all the staffs f. I’ll referral all my friends to Mercedes-Benz north Vancouver to purchase MB.

Jason M

Michael Chung at Mercedes-Benz North Vancouver earned every bit of this 5-star review by treating us like long term clients even though we were first time buyers. We didn't just walk into the dealership one Saturday and leave with a new car, we came in and looked at various models over the course of 3 months before finally landing on a 2021 GLC 63. Over this 3 month shopping period, Michael was very accommodating, always prompt to reply, and quick to arrange viewings and test drives. Honorable mention for the GM Chris Graham who just seems like a really nice person. Great experience buying from Mercedes-Benz North Vancouver. Thanks Michael!

Ralph Linnmann

My wife and I were actually shopping for a Audi when we stopped by at MB North Vancouver. Szymon Fugiel was the sales person to greet us. He was very friendly and knowledgeable and overall was just fantastic to deal with. He eventually sold us a great car and the process was super relaxed and proffessional. We''ve purchased a number of new vehicles over tha last 10 years but this was by far the best buying experience ever! Thank you Szymon!

Ellis Be

Please read! I highly recommend Mr. Maurice Beasant for buying your new Mercedes-Benz. My experience with Maurice was great, he spent a lot of time with me and answered all my questions; he explained everything in great detail. He also put in lots of extra effort to make sure that my leasing application had been approved. I’m a completely satisfied customer and I wish that every car dealer would work so hard to save your money and to make sure that you are satisfied with your new car! Thank you Maurice Beasant! Pavel, West Vancouver.

S H

I had told myself not to ever buy a Mercedes anymore becuase of their service but I change my mind when I visited the dealership a few weeks ago. The sales person, named Araz was great, he followed up after the purchase with me to see how we like the car. Had it not been for Araz I wouldnt have bought the car. he introduced me to a service person and I was promised I would be taken care of on my next visits.

S Hans

Amazing experience! I was introduced to Maurice Beasent, Sales and Leasing consultant from Mercedes-Benz North Vancouver through my sister who has worked with him before in getting her dream car. From the first interaction I had with Maurice, he was extremely pleasant, polite and knowledgable. I felt very confident in proceeding with getting my first Mercedes with Maurice's assistance. I was set on getting the 2018 CLA 250 and possibly custom ordering. I had sent my car specifications to Maurice and he instantly gave me detailed information regarding cost and an estimate time of when my car would come in if I were to custom order. But even better, Maurice provided an option of a CLA 250 that was in stock and ready to go. It was exactly what I was looking for but with more and better features/packages! I fell in love with the car that he brought to my attention and did not want to wait any longer. Everything about finalizing my decision on wanting to proceed with the car in stock and from the moment I drove off in it was such an easy and smooth experience. There were no hassles and no back and forth. The whole process was completed in such a short time. My car was ready to go just a couple of days from when paperwork and deposits were completed. It was a wonderful experience and I walked away feeling great about it all. I would recommend everyone to go to Maurice if interested in a Mercedes-Benz. He is such a kind person and is truly just as excited to get you into your dream car as you are! The day I went in to pick up my car was such a positive experience as well. I was greeted by Maurice right when I walked in. He truly made me feel valued and took his time in going through everything and answered all my questions. He then took his time in sitting with me inside the car and going over all the features, setting them up and personalizing everything. The time he took in helping me getting to know my car and how to use the features, made me feel comfortable and confident behind the wheel. I did not feel rushed at all and I am thankful that Maurice made sure I was taken care of before driving off in my new car. He even offered to come meet me where ever I am next time, if I had more questions and/or needed more assistance with getting familiar with my car. I also want to mention how prompt Maurice is with emails and phone calls. He always responds quickly and provides all information in a detailed manner. Even a couple days after the purchase, he checked in with me to ask how I was doing, how everything was with my car and reminded me that he is here for me if I ever need anything else! Overall, I had such a fun and comfortable experience working with Maurice and I recommend him highly as I would want everyone to have this type of experience when making such an important and big decision/purchase. I absolutely am obsessed with my car and love everything about it. I can't say thank you enough to Maurice for turning my dream into a reality! I personally plan to continue working with Maurice, as he is now my go to guy for anything Mercedes-Benz related and will be the first person I refer any of my family or friends to.

Dave Rose

I had a great experience at Mercedes Benz North Van. Alex Gagne helped me purchase my new GLA and I couldn't be happier!

anita men

Very poor service. The ml350 we bought in 2015, the mileage of less than 20,000 kilometers in 2017, said that my brake pads are worn out seriously, can not be used, I spent all the money; in 2018 I changed the snow tires, when the mileage was less than 30,000 kilometers（incuding half snow tires mileage），they tell me that all tire wear can not be used. I want to chang the four seasons this year and they said that they though all season tires out and asked me to buy a new one. When I bought a car, I added insurance, including tire insurance..... I really don’t know if I drove Mercedes-Benz. I have never had such a garbage in a car that has driven too many brands..... Complaints to the headquarters, two No one was in the week, no one answered the phone. I had a lot of calls before, and no one answered afterwards! This service is simply too bad.

Bal Hayre

Had a great experience with Michael Chung at Mercedes-Benz North Vancouver. He was very friendly and took the time to answer all of our questions about the car we were looking to purchase. He made the time to have us come in and look at the car and assured us they would fix what we wanted before we came and collected it. Also, he followed up with us after making sure we knew he was there if we had any further questions. Overall, a smooth experience and felt well taken care of.

Ron London

I recently completed my purchase of a 2018 GLA. This is the second Mercedes I have purchased from MB North Vancouver. I must say this was a most pleasurable experience entirely due to the attention and professionalism of Mr. Maurice Beasant. Shortly after entering the building he approached me in a pleasant and confident manner. I explained my circumstances which were a little unusual and he listened attentively. I expressed my interest in a new or near new GLA and was hopeful of achieving a win-win experience as a repeat customer. I could tell this approach resonated with Maurice and he assured me my objectives could be met. We had several meetings and explored many options. In the end he suggested a new GLA and guided us through a process that achieved our financial objectives and satisfied MB's needs. Thank you Maurice.

Dan Charitar

I bought a vehicle from this North Shore Dealership two weeks ago. Anja Nayyar was an excellent sale rep who guided me through the purchase deal to get superb pricing on the car by getting the General Manager involved. Mr Chris Graham the General is a very humble guy and did make me happy on the purchase. Great Dealership to buy vehciles.

Felipe G

We bought a Mercedes C400 last week, at the Mercedes Benz dealer in North Vancouver, BC. It is important to us thanks Mr Maurice Beasant, he was the salesman that sold the car to us. He advise us, and help us to decide about the deal of a expensive car. He was honest and all was good and easy. For a next car, surely we will came again, thanks.

Kris Ganny

Excellent, customer-oriented service from Alex Gagne at this Mercedes dealership. Alex has insured that not only did I get the car I desired, with my options and color, but he gracefully made arrangements for a courtesy car during the period of waiting for delivery of the new car. He also went in details over the functions and options provided and offered his help should I need additional info. I walked into the dealership just to compare what they offer to my previous choice of a new car but I ended up buying their car, mostly due to Alex's friendly and helpful advice.

Kenneth Tollstam

In February 2017 my husband and I visited the Mercedes dealership. We had just come from another showroom and were just looking at as many cars as possible. We had been looking for several weeks and could not find the right car nor the dealer. We were uncertain about the kind of car that was appropriate. I had a BMW convertible and my husband had a Lexus SUV. We were leaning towards another big car and were considering a Range Rover. Before buying one however we decided to look at the Mercedes SUV. I told my husband this was not the vehicle I wanted. Maurice Beasant Helped us make a decision. In his kind way he showed my husband and I all the features of the new C300 convertible. He was very knowledgeable and spent a great deal of time with my husband and I going back and forth explaining all the features of the car. He followed up with many emails and phone calls and in the end we were confident about buying the new Mercedes C300 convertible. Maurice has incredible customer service skills. He is an asset to Mercedes. He knows what people want and is not a pushy salesman. Quite the contrary he is gentle and kind and so helpful. My husband and Maurice worked together on the right car for me. When we made our final purchase and the day came to take our new car home, Maurice Beasant spent two hours with us going over all the many features such as self parking and answering all our questions. He told us both to come back soon for a follow up drive. We went back the next day for another session and until we were confident, he stayed with us. He has told us to come back as soon as we felt we needed a refresher. He is a wonderful salesman and I have given his name to several people and told them to just go into the North Vancouver dealership to see Maurice. I told them they would like Maurice who would show them cars and never push them. Thank you Maurice Beasant and everyone at Mercedes Canada. I love my car and so does my husband.

Ali Masoumi

Farshad - Thank you! I barely write reviews, but this man deserves it! He made the stressful experience of buying a car, an easy, fun, and enjoyable experience. Thank you for explaining everything in details, and helping me understand the terms of the lease, over and over again! I now enjoy going to work again! lol Thank you!!

Robert Jose

We just purchased a vehicle from this dealership and had a great experience. Our sales person Thomson Nguyen was informative, helpful, and very genuine. We did not feel manipulated or pressured in any way. He helped make this experience of buying a vehicle a positive one. We would highly recommend this dealership.

Helia Maleki

Erick was amazing! He was so nice, sweet and very professional. I had a great time in the car ride with him as he was very outgoing and funny. He made my day!

ROSA Jafari

I have known Maurice for over 7 years now. I was recommended to see Maurice through my friends who have dealt with him for over 15 years and have always had great experience dealing with him. I came in several times to see Maurice and he was always patient and very helpful with all my questions. He is very knowledgeable and honest. He has become a good friend. I have recently decided after all my search to purchase another car from Maurice. Now we have a 2016 E550 Cabriolet and now a 2018 SLC43 Roadster. The car is a state of ART. Beautifully designed and I love it in Obsidian Black with Black leather with red stitching. Some of the design ideas are exquisite. I would recommend everyone to go to Maurice and Mercedes-Benz North Vancouver. Thank you to all the staff at Mercedes-Benz for making our buying experience pleasant and successful.

yewei lu

Recently purchased a new CLA45 from Mb north Vancouver, I was satisfied with sales Leo Yang and all the managers’s help. I really like my vehicle, Hope can do the business again with North Van Mercedes-Benz!

Al Mews

Recently we leased a new vehicle from Mercedes-Benz North Vancouver and Maurice Beasant was our contact person. We had met Maurice about a year ago and at that time we found him to be very pleasant, patient and informative. After we had decided on M-B, we went back to Maurice for more information and then proceeded with the deal. All the way along the process from test drives to signing, Maurice was informative and answered all our questions. Actually, all the people within M-BNV that we have met were very pleasant and explained everything to our satisfaction. Maurice has provided assistance since the delivery answering questions about the features of the vehicle. During the PDI, there was a minor deficiency identified and last week, Maurice organized the service call, made sure we were looked after and the repairs done. We were very impressed with the service department people. We plan on keeping in touch with Maurice and would recommend him without hesitation.

Robin Bruun

Farshad is not only the best, he gets things done efficiently. Clearly he works hard for the customer and is honest. He knows his cars and is passionate about them. You can trust him and he will offer you the best service you can get. I highly recommend him if you’re even thinking of getting into a benz. He will answer any questions you have and make it a simple and fun process. Thank you Farshad, I will definitely be buying more cars from you!

R. khoi

Been going there since 2000s great service . Haven't seen mores In a bit wonder if he's there. Great guy at service department

Janice Balboa

We saw a car online and we went to check on the dealership, Alex" salesperson " approached us and very friendly and professional. He asked what exactly we are looking ,he checked in the computer if car still there , came back and told us he will bring it out for us to test drive. Very good sales person. He knew how to take care the client very well. We liked the car and made offer , and bought it. He is very patient, and knew exactly what his doing. Would suggest to look for this guy if you go to this location, he is more approchable compared to the others. Some sales person saw us in the parking lot did not even smile or approach us. Only this guy came out. Also not all dealership you will see the manager, here manager even came and talk to us, very nice and professional.

heidi rattay

We love our new Mercedes C43 AMG!!! Beautiful, fast and sporty. When me and my husband first saw it we had to have it if the price was right and our salesman Maurice Beasant was exceptional! He did not pressure us in any way. He was easy to deal with and very caring! The staff at Mercedes were great and pleasant. We highly recommend Maurice at MBNV. Great Job Maurice!!

Aaron Mak

Looking for a Benz? Ask for Alex Gagne at Mercedes-Benz North Vancouver. They have a solid team working over there and my purchase could not have gone any smoother. Alex went beyond that and provided the best support every step of the way. He even took the time to get me settled into my new purchase during his off hours whereas other sales consultants would ask me to call back another day. He didn't have to but he did so I couldn't be more grateful!

Rouzbeh Rabiei

Highly recommend Alex and Anja on the sales team. We appreciated their honesty and the hassle free experience. Both made themselves available outside their typical work hours to answer our questions. This location also has an amazing maintenance team compared to the other MB locations; we have had a very positive experience with Joseph and Patrick, the foreman who is very knowledgeable and meticulous.

harsimran grewal

Bought my car across country from this dealership. salesman Micheal chung is the best salesperson I dealt so far in my car buying experience . He even followed up weeks after car was sold to find out everything is ok.

Kathy Huang

We had a great buying experience from Michael Chung. He was extremely helpful and was so detail oriented when going through the functions of the new car. If you are looking for a Mercedes go and see Michael at the north Vancouver location!

Hooman Homayouni

Very professional, patient, and helpful staff. We were in the market for a new car and visited 6 dealerships in two days. Alex Gagne walked us through our preferred models, needs, and budget. He patiently explained financial details of all "in-budget" choices and worked with us to narrow down our options. My wife and I test drove a couple of models, both in the city and on the highway and until we were comfortable with our option, he didn't push us for any specific choice. We are extremely satisfied with the entire experience and immensely happy with our purchase. Our kudos to North Vancouver Mercedes Benz, particularly to Alex (sales) and Dorsa Liaghat (financial) for making this a enjoyable experience for us!

Ebrahim Vaahedi

About a year ago we visited Mercedes Benz located in the Northshore, where we were thrilled to see Maurice Beasant. We were first introduced to Maurice back in 2006, when we purchased a Volvo XC90 from the Volvo dealership in North Vancouver, where he was the General Manager at the time. It took us nearly a year to select the car we were looking for, a black C300 4Matic Coup. We remained in touch with Maurice. He was always very pleasant and willing to help. Maurice spent a lot of time thoroughly explaining all of our options, to ensure that we would be satisfied with our final decision. After the purchase, Maurice spent two sessions with us going through all of the subtleties of the car, and he even gave us his personal number to call if we ever ran into any issues with the vehicle. We were very satisfied with our purchase, and it was our pleasure to work with Maurice. In the future, we look forward to working with him again.

Kamaal

Having sold my vehicle, my wife, daughter and I went into the Mercedes Benz dealership in North Vancouver looking for a car to purchase quickly. Maurice Beasant spent time and helped answer all our questions that evening. Honestly speaking, we were car shopping and weren't sure that we would purchase a Mercedes, however, the service Maurice provided was nothing short of fantastic. I was able to pick up my new E400 cabriolet the following afternoon. Maurice went above and beyond to ensure that the vehicle was ready for delivery. He even helped me source a set of winter tires and a few accessories which he delivered to our home. All I can say, is his service was exceptional and I will strongly recommend Maurice to anyone in the market for a Mercedes.

Robert Subroto

We just bought a used vehicle at MB North Van and Michael Chung was our Salesperson. He provided us with an excellent customer service and answered all of our questions. The deal could not have gone any smoother. He made sure that the vehicle was completely detailed prior to the pick up and took the time to show us all of the key features of the vehicle. We highly recommend Michael and this dealership!

K Siu

We had a stress-free buying experience with Michael Chung for our A220. Despite global logistics challenges Michael had been forefront keeping us updated on the delivery status, and answered our inquiries both during and off working hours. Great job Team MB N Van.

steve Ironside

I just purchased a CLA 45AMG for my 17 year old son from Farhad Faiz at Mercedes-Benz North Vancouver. Exceptional service. Without a doubt, both Farhad and Rahim (Sales Manager) are true professionals and I would highly recommend this dealership.

David Dunkin

My wife and I have purchased two vehicles from North Vancouver Mercedes-Benz in the past 8 years. Each experience was great, particularly the most recent where we were fortunate to work with Maurice Beasant. Maurice is extremely personable and made us feel welcome throughout the entire purchasing process. He is highly knowledgable about the product and provided several options for consideration during this process. As mentioned in other reviews, he was also able to speed up the delivery of our vehicle to a time that better suited our schedule. Upon delivery, he was extremely helpful in taking care of every detail to ensure that it was a special experience. Thank you Maurice!

Rob Williams

This is my 3rd Mercedes purchased from Maurice at N. Vancouver Mercedes. Maurice always goes above and beyond to ensure that the purchasing experience is an excellent one. Mercedes is consistently the best car I've ever owned (and I've had many different ones) and Maurice has consistently delivered the best purchasing experience to match. I would not hesitate to recommend his services.

Denis Lim

We custom ordered a 2022 S580 early last Summer with Anja Nayyar. The car finally arrived at MB N Vancouver last week after a lengthy shipping delay. Throughout the custom ordering process, the actual build of the vehicle and the long delay getting the car out to Vancouver, Anja always answered my many questions and kept us informed. When the car finally arrived, it was exactly as ordered and stood gleaming in the showroom. Anja delivered the long awaited vehicle to us explaining all the many features onboard. Thank you for a job well done Anja! Cheers, Denis Lim

Katherine Locke

My husband and I spent a Saturday test driving a number of vehicles and decided a Smart Car would fit my needs and wants. We looked online and noticed Mercedes Benz North Shore had a used blue Smart Car Passion edition convertible on their lot. We ventured up to their location to take a look at this model to see if it was to my liking. The dealership was extremely busy, but a wonderful sales representative by the name of Maurice Beasant took the time to show us what he had available even though he was dealing with another client at the same time. Unfortunately the blue model turned out to be a hard top, but he did show us a black Smart Car convertible with the options we were looking for. After negotiating a price we bought the vehicle. We told Maurice that we would pick up the car a couple of days later, but as it turned out we needed to pick up the vehicle sooner. Maurice managed on short notice to get the car in to the service department to prep it for pick up. He also arranged for an insurance representative to be there when we arrived so we can get insurance immediately and once that was completed he had the new license plate affixed to the car. Even though we weren’t his biggest client Maurice treated us like we were. I greatly appreciate the excellent customer service that Mercedes Benz North Shore and Maurice provided. I will definitely recommend this dealership and sales representative to anyone I know is looking for either a new or used vehicle. Thanks so much.

Rose Cunningham

Greatly appreciated the customer service that I received from Alex Gagne. He was kind, professional and very attentive. I have no hesitation in recommending Alex if you are looking for a new or pre owned vehicle. Excellent customer service! Thank you.

Sahar Kitto

In the past 10 years I have driven everything from VW, Audi, Dodge, BMW and more. This is my first Mercedes and first purchase at this location. What can I tell you about my general experience purchasing cars? If you aren’t buying your car from a reliable point of contact at a dealership, it will never be the right vehicle. Farshad, has been an exceptional person to work with. Aside from obviously being an expert in his field, he has left me feeling confident and safe with my purchase. He has wonderful communication skills and is prompt and honest with his responses. Even after the completion of my sale, several days later, he still had all the time for me to ensure I was confident using the features of my new car. This is a sign of person who not only cares about a sale but about the person making the purchase. If you are reading this, just go into the dealership and make contact- see for yourself. If you’re not buying your car from Farshad, you’re buying the wrong car.

Mike R

we were shopping for our first mercedes. we saw the car we were after in north vancouver. we placed a call and reception put us on to peter. peter was extremely helpful and professional. if you are looking for a mercedes we would highly recommend to give peter a call at the north vancouver mercedes dealership.

Renate G.

I had an exceptional experience purchasing C-Class Convertible from Mercedes-Benz North Vancouver. Ashkan went above and beyond to make the entire process a perfect experience; everything was organized so professionally. Ashkan was an absolute pleasure to work with -- I recommend his and the rest of the team's services! By the way – love my car, best purchase ever.

John Poruks

We had a thoroughly enjoyable experience buying our GLK 350 from Maurice Beasant. My wife has some health back issues and he was most helpful with her needs of testing the car seat, which has proven to to be most comfortable. He was patient with our questions and helpful in showing us all these new features and helped set up our voice phone. We are very happy with our purchase and would recommend Maurice for both his expert knowledge and his great customer service!

Robert Kruse

Maurice Beasant at Mercedes Benz, North Vancouver, is the person to "go to" if you are looking to purchase a vehicle. We recently purchased a vehicle using his services. He is a person of Integrity, professionalism and concern for the customer. He exercised care, concern and patience for us in finding the right vehicle, in all aspects of the transaction. We have no hesitation in recommending him and the people working with him, to our friends and family members.We are certain that he will work with them at that same level of professionalism as he did with us.

tom watson

I recently purchased a vehicle from North Shore Mercedes and had the please of dealing directly with Alex Gagne’. Both Alex’s promptness and professionalism in dealing with my needs was second too done and I can not recommend him more highly. I wish Alex all the best and will be looking for him when it comes time for my next purchase. Tom Watson,

Karim Lalani

Loyal Mercedes Owner and Racing Enthusiast. Went to get a bulb for a tail light, they said let us take care of it and have a coffee. That great service, no charge to change the bulb and a great coffee in under 5 mins.

Salvador Cabatic Jr.

After checking out other dealerships for a smartcar, I found this place. I called and spoke to a Farhad Faiz. I told him what I was looking for and was considering trading in my 2010 nissan versa. He told me to come in, and I'm glad I did. Farhad talked to me about the 2011 smartcar they had and, in the end, ended up giving me an even better deal on a 2013 model, for practically the same price! I even left and came back twice to compare it with other offers. None was as good as this one. I ended up choosing this one due to the service, honesty, awesome experience, and the amazing offer Farhad was able to get me. Farhad got straight to the point and I really felt comfortable and safe throughout the whole transaction. Unlike some car dealership I visited, prior to this one, that had very shady grey salesmen. Farhad was straight black & white, he was very clear with everything, and it made the whole experience smooth and easy. I even brought my brother to see what he thought and we both feel this guy is legit! I can appreciate great salespeople like him and I definitely recommend this place if you're ever in the hunt for a smartcar or a benz! Just ask for Farhad.

John Jahangiri

I'm a car enthusiast, and I've buying luxury cars from different dealers in Vancouver for many years . During all these years no one like Farhad Faiz at North Vancouver MB made my buying experience this pleasant. He is a great professional that not only knows the products, but very good at spending time with his customers and listening to their needs. A+++++ Customer service. I highly recommend him to everyone looking to have their hands behind the MB wheels.

HBL

I recently had some repairs performed and planned to wait at the dealership for the 3 hour repair. Unfortunately, the repair took longer than expected but Joseph Plana was able to arrange for a courtesy car. I came back the next day and everything was good to go. Thanks to Joseph for his adaptability, professionalism, timely communication, and overall detail to the customer experience!

Mike Cook

Extremely professional staff, from Service Advisor Mr Samson Chan, Foreman Len & Courtesy Driver Eric the experience was one of the best I've experienced in my 45+ years of driving. I found the emails and text messages were responded to within minutes and all details addressed thoroughly, and my vehicle was returned to me absolutely spotless inside and out.

Farzad Mohammadi

This is one of very few reviews I have written, but my experience with Araz, our sales rep, and the staff at Mercedes Benz (MB) North Van as well as with my new GLC 300 is worth writing one. With a budget of 60k - 70k and after test driving Q5, X3, QX70 and a couple of the higher-end non-luxury ones we test drove the MDX. Between the ride quality and cargo space it was by far the better choice. Although the dealership offered us an incredible deal ($ 65k for a fully loaded MDX tax inclusive), my wife insisted that we test drove a Mercedes. Ten minutes later we were in the North Van MB talking to Araz. Highly knowledgeable about their products, he walked us through them one by one listening carefully to what was and wasn’t priority for us. Soon we knew GLC was the right fit. I started the engine on the demo car, drove off the lot and on to the Marine Drive enjoying every second of the experience. Araz recommended that I tested the engine on the steep slope of Taylor Way using the Sport Plus driving mode and Oh My God, this car was no longer a gentlemen’s car rather a wild beast roaring and clawing up the steep hill at an incredible pace and power. Half way through the steep slope my wife was looking at me asking and saying at the same time: we are buying this one right now, OK? Here we are three months later enjoying every second of driving our very own GLC 300. I say no more about the quality, expert reviews of GLC and comparisons with its rivals are plentiful. We paid more than what we would have for the MDX and waited three months to drive our own, happily satisfied. I have to say that the highlight of my entire experience with MB was the way we were and are treated. Immediately after walking into MB North Van we felt and knew that there was no strings attached to our visit. Araz never gave us a feeling or indication as to putting an offer or anything like that was going to be brought up at any time. We were having fun buying a car, no pressure, period. Our GLC got here on Friday. Araz and his team worked hard to get all the paperwork ready for us and we drove off the lot on Sunday at 7 pm, when you cannot even get to the answering machine of most other businesses. I call that quality service. Thank you Araz and thank you MB North Van.

Tomasz Balcerak

Very nice Sales Staff, Maurice was very knowledgeable about all different options and availability of vehicles and costs. he was very helpful and quick to answer all different questions, before, during, and after purchase. I highly recommend this dealer if you chose Mercedes as your purchase. However make sure you spend enough time behind all the electronics options of your car because Mercedes has made thinks so confusing and difficult for operations in their 2018 GLC that its unbelievable.

Susan Marcus

I was very impressed with the service I received from Maurice Beasant. He was waiting at the entrance to the dealership when I arrived for our scheduled appointment – that was a good start! Maurice couldn’t have made the process of trading in my vehicle and purchasing my new Mercedes any easier. He answered all my questions, even helped me move items from my old car to the new and did an excellent job of setting up my new vehicle prior to me taking it from the dealership. I was very impressed. I would certainly recommend him - an absolutely top class sales and leasing consultant for Mercedes-Benz.

Paul Dhillon

Amazing experience purchasing a new vehicle! FARSHAAD is the man! He went above and beyond getting the deal done in a professional manner. Vehicle delivery was flawless, it was detailed to the tee and he even made sure to get the winter tires put on the vehicle and the summers wrapped up to be taken home. Definitely recommend visiting the dealership.

Sandra Hein

From the first phone conversation to our visit to the dealership our purchase was seamless. Farshad was such a great sales person to deal with, he had everything so organized. His knowledge of the car and taking the time to go over all the options with us was really appreciated. A very big thank you to Fanshad Shafiekhani we are totally enjoying our new beautiful car. ????

Ash M

I recently purchased a 2015 C400 from North Van Mercedes dealership and here is my experience breakdown: Szymon Fugiel (my sales person): Very knowledgeable, easy to work with, helpful and available at all times with any questions I had. I'm %100 happy with his work ethics and my new car. Jim (Sales Manager): Kind bright individual who supported me throughout the way with anything he could do. Scarlett Wong (Financial Manager): She also is very knowledgeable and was there to help with all the leasing and other processes. Samson (My Service advisor): Last but not least, Samson is the reason I sometimes drop by at the dealership. He always puts a smile on my face and his positive energy and attitude goes a long way. He always goes above and beyond to order to accommodate my service needs. This vehicle is my fourth Mercedes and not my last thanks to you all for making a great team to match the great products you offer.

Yuki Fan

I got my new GLE350 from Leo. He showed his professional and good service. I am satisfied with the price and the follow up services.

Gurpal Sandhu

If you are in the search for a Mercedes-Benz, I highly recommend seeking the professional service from Farhad Faiz. I have visited multiple dealerships during my search process, and I have not found a salesman as knowledgeable, professional, and most importantly, honest as Farhad Faiz. I have been patiently searching a Mercedes-Benz ML350 bluetec that accommodated my lifestyle and budget since August 2014. After visiting a couple dealership in the lower-mainland, I decided to check-out the North Vancouver dealership, specifically Farhad Faiz, because of his google reviews. I was skeptical at first, but sure enough, he is true to his reputation. He was honest and very helpful in finding the vehicle that accommodated my lifestyle and budget. He provided exceptional service by alerting me with advanced notices of available vehicles. It took a couple of months, but sure enough, his hard-work and dedication had delivered the ideal ML350 bluetec vehicle that was well within my budget. Weeks after the purchase of my vehicle, Farhad continues to follow-up to ensure the vehicle is well within my satisfaction. It's definitely difficult to find a car salesman that's honest and reliable as Farhad Fiaz. His exceptional service (before and after purchase) and honesty far exceeded my expectations. I highly recommend Farhad Fiaz to anybody seeking a purchase of a Mercedes-benz vehicle.

Jessica Chang

My husband and I just got Mercedes Benz ( GLK 250 ) from North Van. we really appreciated to the sales man, MR Maurice Beasant who provide us everything in details of the Car to make sure that we can have the best experience. Maurice sat down in the car with us and spent up an hour going through everything. He show us how to use all of the new technology, and he also set up voice recognition, Navigation, phone, etc. He also mention that if i had any queries at all, i could just phone him and ask for more info. Maurice is a great guy, and i have recommenced him to my friends and families, if they are thinking of purchasing a vehicles. Once again, we want to say thank you to Maurice Beasant for helping to get the nice and right vehicle. ( Lee, Karen )

Kathy Payne

I want to say a big thank you to Farshad Shafiekhani for all his help in finding a perfect car for my needs! He spent time getting to know me and my lifestyle, his follow up is impeccable! Thanks to the Team at Mercedes great place to purchase your new car from!

Toy Share Experience

Our recognition to Chris Graham (General Manager). His extraordinary customer service and attitude were outstanding.Our expectations were more than fulfilled.

Grace Wang

Timely and great service. Decent Valet service too. Especially during wintery weather. Awesome!

David M

My SUV had significant damage that ICBC wouldn't cover. Chris and his team went "above and beyond" to get me behind the wheel of another Mercedes-Benz. Thank you

FENGYUAN CHEN

First great experience at Mercedes-Benz North Van. Staff are always friendly, efficient and helpful, the Salesperson Leo Yang answer all my questions I need. I will do the business with North Van Benz.

John S

I normally don't write reviews but I've decided to take my chance at North Vancouver Mercedes because I have had bad customer service and experience from the terminal and boundary service department locations. Let me start off by saying the service advisor name Morris along with shop foreman Patrick, are very good at what they do. Both were fantastic at customer satisfaction who actually listens to the customers problems and addresses the situation in order to keep the customer happy. Morris and Patrick takes pride in their jobs and actually tells you the right and truthful knowledge unlike most dealerships who just tells you whatever so they can move on to the next customer. But most importantly, fixes the problem with the car. Both gentlemen did their best at providing me with knowledge of why my brakes were squeaking even when the brake pads were new from factory. No wonder this location has 4.5 stars rating!

Monica Danon-Schaffer

We had superlative service from the minute we walked into the Mercedes- Benz dealership in North Vancouver. Everyone treated us with respect and were really genuine. These qualities are but of the few that Maurice Beasant possesses and he was our sales consultant. We had never set foot in the Mercedes dealership before and it is thanks to Maurice that we ended up purchasing a vehicle within very short order. His honesty and professionalism are refreshing; his patience with us as we learn the Mercedes-Benz 101 and 102 are extraordinary (lessons are not over!), and his personality won us over. The entire team at this dealership made us feel welcome and special, and not like a number. Furthermore, the relationship we have just forged with Maurice will be ongoing, as he assured us we are now part of the Mercedes Benz family. And we have no reason to doubt him. We highly highly recommend anyone thinking of purchasing a new or pre-owned vehicle have a conversation with Maurice and let him guide you. You will not be disappointed.

Charlotte Ainsley

Frankly speaking, most of staff in Mercedes-Benz north Vancouver are quite professional , such as Charmaine. But one of staff named Samson .C was unable to provide right service. I would not recommend him to anyone.

Kristoffer Morrow

I was so impressed with the service from the team at MBNV and in particular, Alex Gagne. He went above and beyond and covered off on details that were not asked of him. He was extremely professional and knew the details of the product he was selling. All of the staff at the dealership made the experience easy. I must say, it is nice to have someone earn and appreciate your business. When I am in the market next, I will turn to Alex first. Well done!

Pedro Pineda

Had a great experience leasing my new 2021 Mercedes-Benz C300 from Farhad Faiz. He and the team made it a great experience from beginning to end. Highly recommend them!!

Mayur Arora

Having bought dozens of cars and being in the car business before, I know when you get quality service. Dealing with Chris and Alex was absolutely amazing. They were both extremely professional and knowledgeable. Got a GLE 550e from North Shore Mercedes for the wife. Not only was it a great deal, but the overall experience with their staff was phenomenal. Now I have a happy wife and hopefully a happy life! If you are in the market looking for a new or pre-owned Mercedes, I would highly recommend Chris and his team at Mercedes Benz North Vancouver.

Alex Kavanagh

Service is incredibly overpriced. $800 for a new headlight bulb and an oil change? I regret purchasing a Mercedes and despise the absolute punishment that this company exerts on their customers. The dealer service is very polite as they overcharge you for every single item possible. It feels like they are salivating as you approach the counter. I am not struggling financially, but I hate being ripped off. I highly advise you to shop elsewhere. Perhaps you can buy my car. If I broke it into pieces and had Mercedes sell the parts it would be worth about 28 million dollars. I provided an overall rating of one star, but that's only because you can't submit with zero stars.

milad stanley

Absolutely suggest working with Jeff and tracy, they are very friendly, helpful and always give the best deal to their customers and when it comes to service they do an amazing job of helping, on the other hand there are few other sales person who are only focus on making you pay more and sell you what they have left in their inventory. Service and part department also doing the great job comparing to Porsche Canada, and other similar brands

Ryan Garteig

I purchased a used car from Mercedes-Benz North Van. The dealership has been excellent to deal with even though I wasn't buying the most expensive vehicle on the lot. They still gave me the care and attention as if I was shopping for one of their higher priced vehicles. Farshad Shafiekhani helped me through the entire process of purchasing my dream car. He stayed late on my initial visit so he could accommodate my schedule and passed me the keys for a test drive with a high level of trust. He has been great with any follow-up questions I have had since owning the vehicle. Farshad will definitely by my "car guy" for years to come.

Steve Lux

I bought an S class here from distance across the country. Vehicle was in perfect mint condition. We had an unexpected software glitch after. They took care of us right away after delivery. Thank you Mr Rahim and Farshad! Do not look further, buy your next vehicle here! 100% recommended.

Paulino Dumlao

Recently bought a vehicle from North Van Mercedes and the service was spectacular. Farshad was very knowledgeable and knew his product well. He responded to questions even after hours. He got me a good deal I’m really happy with my GLE 550!

Freddy Kanga

Highly recommend talking to Khash if you're interested in a car. He was accomodating and able to answer all my questions; great customer service skills.

Monty Beshay

The worst experience ever. They are liars and deceive you to buy the car, after that you are on your own. I have paid more and above than 10k from the market value for the car because they told me you are covered under the star warranty for two years and anything happens to your car mechanically it’s covered by Mercedes Benz Canada, That’s a big lie by the sales person( Ash) and the sales Manager(Tyler) and Jim before he leaves this location. Please be careful what they tell you. If it’s not written then it’s just a lie. I will have to file a complaint with MVSABC and even go to small claim court to get this sorted out. Even if I need to get this as a class action case to stop this dealership from taking advantage of trustworthy clients. Please join me and let us stop them from doing this to others.

Anthony Chan

Very professional staff, went above and beyond to ensure that we're satisfied with our trade in and the vehicle we'd purchased. Chris the GM took care of us, and this is the 5th vehicle our family had purchased from Chris.

S David

I had the pleasure of dealing with Michael Chung in my search for a used car. I'm not one to write reviews usually, but in my 30 years of buying cars, I've never encountered a sales rep that was so responsive, honest in his answers, a good listener and determined to ease the car buying process. Kudos to MB North-Van for their recruiting and thank you Michael.

Charlie Mussche

I spent 6 weeks looking for a Mercedes Benz Bluetec and had nothing but disappointments while doing so and wasted a lot of money on mechanical inspections. When I went to Mercedes Benz North Vancouver, I was obviously gun-shy. Upon my arrival the vehicle was parked right outside the show room and my salesman Michael was very prompt in helping me. I knew what I wanted so I looked at the car and went in to begin the dreaded negotiation. Guess what there is a shortage of used cars … so they are going for a premium, who knew? When I sat down and began to negotiate for the car, I heard that the couple behind us were also interested in the vehicle. Despite the shortage, and that interested couple the salesman and the manager did not use this situation to manipulate the price they gave me a fair counteroffer and I was very pleased. I thought that they would use it to leverage higher price, not only did they give me a good price, but they guaranteed that the car would be in great running order, and they would fix anything that was wrong with it upon bringing it to mechanical inspection. With that in mind I put deposit down and paid for the vehicle the following day. When I came to insure it they had it on the showroom floor and it was awesome and I was impressed… never had I driven any car off the showroom floor never mind a Mercedes! The next day I drove it to my mechanic where it checked out and I then proceeded to drive it all week and then continued onto Prince George. Upon arriving in Prince George, I noticed that the service light for the coolant came on I contacted my salesman Michael and he assured me (on his DAY OFF) that not only would they take care of me, but they would reimburse me for any kind of expenses I would incur. When I came back, he already had followed up with me four times to ensure that I was making it home safely as it was during the recent BC flooding. When he called Monday and said that they were going to look at it I expected it to be a week or two down the road. That was not the case they took it in that same day. When I got to the dealership, they took it in directly to the service shop and told me it would be a couple days. They did not have a loaner car so they took a car off their own lot insured it in their expense and let me drive it home. Never Never have I been treated in such a great way by a car dealership. Thank You Michael Chung and Peter Stellatos for your GREAT service!

Arshia Esmaeili

I experienced the greatest customer service ever with you guys. Araz helped me get to know the different models better and make a better decision and he completely nailed it. In addition, it only took him a few hours to get all the paper works done and also to get the car shipped to north van. Greatest service ever,

Fran McVoy

Awful sales support when looking for new GLE. Rude as can be. Went to Langley Benz for extremely friendly and fun experience - and better price!

Robert Lemon

Alex was super to deal with when I purchased a Mercedes A250 last year. He managed to get it ready for me to drive away in record time. Super service and a friendly dealer. R

Efi Kh

I brought my car in to be repaired, when it was returned the interior was damaged in two places. When I brought this to the attention of the service manager he dismissed my concern and said there was nothing they could do because the workers didn’t touch inside of my car. I felt like my concern were being dismissed and they didn’t believe me. I didn’t feel like a valued customer. I CAN NOT recommend this company specially if you bought a previously owned vehicle. Whether bought my car brand new or previously owned I should be treated with respect and curtesy. Customer is customer!!!

Farzana K

Thank you so much for your patience and time Rahim, Farshad and Khash did a phenomenal job. I highly recommend them! Great customer service, wouldn't go anywhere else. It felt like we were working with family to find the best vehicle possible to suit our lifestyle. Also, great cars come with great AMG gifts! Thank you for treating us like family.

Rick Villalpando

A few years back my wife purchased a car at Mercedes Benz North Vancouver. Our experience was so exceptional, that last weekend I went back to look for a new car for myself. I was warmly greeted and welcomed into the showroom by Maurice Beasant. From beginning to end, his service, professionalism and consultative approach was outstanding. Not only did I buy a car that I love, but the entire experience was first class. Mercedes Benz North Vancouver will be our go to dealership for all of our future cars. Well Done!

Mohammadmehdi Rostambeigi

we leased our new Mercedes recently, we had a great experience at show room. MR Araz Ounchi helped us in a best way. He explained every thing completely and patiently. He helped me to find a best car that is suitable for my family. He also inform me about all the payment conditions completely. we had the best customer service with him and I would recommend him to all of my friends and family. we are so happy with our new C300 Mercedes. Mehdi Rostambeigi