Reviews of MCL Motor Cars (Car Concessionaire)

D G

Thanks MCL for the great customer service. Thanks Mike Pham for the exceptional advice on my purchase!

Simon King Real Estate

Brought my car in for service. I have to say some of the best service I have ever received and I got a chance to enjoy some beautiful cars!

Kelly Kerr

Beyond fed up dealing with MCL and their 'salesman' Kirk Leslie. This guy is your classic slimy car salesmen, and who has no problem providing completely false information to clients. He takes absolutely zero care in servicing his clients. He doesn't even know how to operate the cars that he's been selling there for over 10 years. If he put half the energy into doing his job with integrity rather then harassing his clients after the sale for them to complete some satisfaction survey to his benefit that would be a great start. We recently walked in to MCL to purchase a 3rd car from them, but in having to deal with Kirk again we'll never be going back to this dealership. I guess at the end of the day you should just always listen to your wife, who told me from the get go that she had a bad gut feeling about this salesman and that we should go elsewhere.

Marjan Kargar

I had the worst experience ever in this dealership. I have been driving BMW for almost ever and wanted to lease a Jaguar as my next car. There were a lot of things wrong with them. The store does not have lounge area, the personnel are impolite. They don't let you test drive the car alone, and also keep telling you where to go when you are driving it. Feels like driving test. Salesmen won’t give you a quote or discuss pricing until you tell them you want to buy right away! They hold on to your car key so you won't leave even if you tell them that you don't want to buy today from them. Anyway, I liked the car but the sales person ruined the experience for me and I may never get a car from Jaguar because of the unprofessional salesman there.

Geoff Hollefreund

I recently purchased a used vehicle from MCL Land Rover. I am an out of town buyer and I dealt with Robert F over the phone and via email throughout. The vehicle was exactly as presented and Robert was excellent to deal with. On the drive home, I had a minor hiccup and a quick call back to the dealership and they had me sorted out completely. A special thank you to Carlo V for his assistance. This dealership has high end vehicles and the SUV I bought was one of the lower cost options they had available. Despite this, I was made to feel like a valued customer as if I was purchasing a car 10 times the price. I really appreciated the professionalism and transparent style of everyone I dealt with at MCL. Thank you. I have no reservations in recommending this dealership and will be back for future vehicles.

Alexander G. Tsakumis

Excellent service. Superb product. I am a customer since 1997 when they still had Porsche. Absolutely wonderful to deal with. Kirk Leslie is a top drawer salesman. Our purchase was seamless.

Michel desole

Probably I met the worst and unqualified service manager ever for this company, David Campbell. I worked for a little bit more then one month with him.

Manpreet Gill

bad experience with that guys, after sale the car no buddy care, i’m from winnipeg, bought Range from them, they didn’t stay thair promise, i got paid around $3000 extra, i’m waiting from 3month for my money back, so now i need to see them to court

Jon Chao

I've been a returning customer of MCL Motors because of their knowledge, attention to detail and stellar customer service. Ken recently helped me search for the car of my dreams and while I didn't find what I was looking for, he went out of his way to come in on his day off to show us a couple cars he thought we would like. I will definitely come back!

The Owner of North Shore Auto Repair (Jack)

The parts department service is much much better most of the other dealers. Makes final confirmation after inquiry, before placing any orders, every signal time. Never made any mistakes. Fast and Accurate! Especially, Kris is the man!

Kevin L

Highly recommend Kevin Luk at MCL Motor Cars to find you your next car. Exceptional buying experience and customer service!

Sam Hu

Excellent services! My wife and I were looking for a bigger SUV to replace the Evoque, which we had for several years. We talked with Kenneth Lam; he helped us to choose a nice one, and got us a good deal. Kenneth and his team (Philip Man and Jarvin Ong) are very professional and helpful. I strongly recommend everyone who wants to buy a car go talk to Kenneth first.

Jaime Callica

The absolute WORST. I'll never buy another car from MCL and DEFINITELY not have my vehicles serviced there. The lack of care, from all levels, is by far more horrendous than I've ever experienced at any car dealership in my life. From taking over a WEEK to get the financing department to call me back to simply run the credit the application TO puchasputhe vehicle, to my car being in the service department for 42 DAYS to fix a blown speaker and being told not once nor twice nor three times that it was repaired, drove to the dealership EACH time only for the problem to still exist. It's as though no one even checked the car!!! Then, to 'apologize' for my horrible experience, they offered to do my annual service free of charge. Got the car back, drove for a couple of months only to then discover that they DIDN'T EVEN DO THAT!! The level of negligence experienced at that dealership is Kryptonian. Literally out of this world.

Herman Mann

Phil was on top of things. Thanks!

Burrard Acura

Amazing vehicles, fantastic location & very friendly staff.

Dwight Streu

Highly recommend Nathan and MCL motor cars. Flew in from out of town to purchase a used vehicle and it was as described. No surprises. The full tank of gas was a nice touch. Much appreciated!

Avery Young

Great dealer ship, service good too.

Fardad Moayeri

Service is great, but watch out for the up sell and pricing!

Brennan Bates

Highly recommend going to see Adam Smith at MCL for your next vehicle purchase or Lease. He was very attentive and always made time to answer any questions I had. By far the best service and professionalism out of all the sales professional I spoke to. Thanks again Adam!

David Eden

Excellent service

Kevin Griffin

Ordered a small cover for the keyhole of my Land Rover. Was told I would get a call when it came in. Took awhile and a few emails, but they eventually went above the standard and delivered the cover. I am assuming this was an anomalous event.

Raj Puri

Thank you to Mike Pham for working so diligently to get us a deal that worked for us in getting our Jaguar. Great professionalism and customer service.

Joe Shin

always top notch service.

Joey Wu

Highly recommend you guys see Adam Smith! He knows that I won’t be purchasing until a few months and I was just there to inquire, yet he was extremely friendly. :)

Jinkun Hu

Shout out to Mike for making my car shopping experience smooth and easy! Feel like home coming :)

Munnie AG.

before you do any deals with them read this!!! I have known them for quite while and unfortunately did some business with RR and Jag every-time I go there I regret! first of all they mark up the price because they are located in Downtown Vancouver next to Ferrari, Austin Bentley.. compare to RR Langley and Richmond. sales manager and the car appraiser don't know what they're doing and act so immature. better to buy a car from small car dealership in the middle of nowhere than this MCL... if they have -5 stars I would giving it to them. so disappointed

Meg Boulerice

Amir and Lee-Anne were both amazing to work with! From the second I walked in to test drive, through the whole process of buying my car everyone was fantastic, friendly, and super helpful. Would definitely recommend going to MCL!

Wei

Brian help me over there. He's very helpful and knowledgeable about pretty much everything car related. Definitely the kinda person you wanna meet during car purchase. Overall very good experience.

Bernie3000

I acted as the middle person between sales person Amir Yusefi and my very busy employer on his most recent purchase. We were both very impressed by Amir from the beginning. Amir was always accessible. Whenever we called, he picked up right away and on the occasion where we left a voice message, Amir got back to us incredibly quickly. Amir completely understood what my boss was looking for and easily adapted to his very specific requirements and requests. What has been a painful experience with other sales people, Amir made it simple, easy and enjoyable. I would not hesitate to recommend Amir Yusefi to anyone, especially hard to please clientele. Thank you, Amir!

Benjamin Plester

I recently purchased a pre-owner Range Rover Evoque from Mike Pham at MCL and had a great experience. Mike was knowledgeable and made the process simple and stress free. He definitely went the extra mile for me and because of that I’ll be back to MCL in the future.

DO'B

In the past 3 years, I've leased two vehicles from Adam Smith and he was awesome in every way. Adam is extremely knowledgeable, courteous, easy to deal with and he never "pushes" the lease or deal. Even if I buy/lease a different product from MSL, I would only want to deal with Adam. In fact he's the reason I returned so quickly and took out a second lease. Both my vehicles have only been serviced by Jason Hanyoung. I've never had a vehicle serviced by someone who took such a personal interest in my vehicle. Recently, I had a number of minor issues that I wanted inspected and corrected as required. He easily included these items and then included the necessary work as part of a scheduled servicing my vehicle was required. And he still had the vehicle out at the time promised. Jason always ensures a very proper and thorough washing/detailing is completed to the vehicles he's responsible for. Another great servicing job Jason, thank you very much.

sumit nanda

It Was very bad experience with my brother. he bought the new model of range rover on wednesday 10 june 2020 . When he reach the show room to buy this car it the engine light on he let the sales person and manager too they said it is because of oil change. But when he is going home the car is engine noise they guys said we will fix for you tomorrow he was waiting for there call but no body call back to fix engine Afrer that i go to the showroom and left the car for fix the engine problem. Almost the week gone still my car in the showroom no body care about my car they guys not even call back it was very worst experience in my life.

Andrew Lam

Needs upgrading. Service is ok. Too busy.

Naam Bhambra

Nothing but good things to say about MCL. Mark Cheema hands down is the best rep I've worked with. He listened to my concerns, answered my questions and got me into my Evoque. The entire process was very smooth. I did not feel judged for being a "younger" client with him at all, and he took everything I said into consideration. He is a 10/10. MCL is the epitome of service, from front desk to Spiros over in the service department! Great job guys

Anthony Kellum

The team at MLC Motor cars was great to work with. Cheryl was absolutely awesome to work with, she was patients I strongly recommend her.

Jennifer T.N.

Found my new car here at MCL Motor. Thanks to Kenneth that make me felt respected, explained everything very well, didn't make me feel pressured. Went above and beyond to make sure I was taken care of the whole way through. Definitely recommend! Thank you again Kenneth and all the staffs that helped!

Richard W.

MCL motorcars is the place to buy exotic cars. They have the big and elusive Brands like Ferrari, Lamborghini,Aston Martin, etc.. if you want it they can get it or they have it. Best place in Vancouver to buy exotic vehicles. Service department is very good at what they do. They service the big names Also. Buying, selling or servicing... They are good at it.

Matt Gul

I am very happy with my Bentley Flying Spur 12V, Also MCL group quality of the crew is Great. I believe Jonathan Wang is the one of the best sales person I ever meet, he is a perfect match for the selling Bentley and management level Eric Law. When I was looking Bentley's from the window because store was closed 30 minutes ago, he opened door and let us in, we became a friend with him since that moment and because of him I bought my first Bentley GT.

Laura Lattanzio

The staff at MCL Motors were incredible! It’s easy to find people who are helpful when the sale hasn’t yet been made but what sets this company apart was the support after the sale was completed. My salesman, Amir, was professional, knowledgeable, and courteous... but more importantly to me, after the sale was completed he arranged follow up appointments to instruct me on the use of the vehicle, and contacted me to ensure the vehicle was meeting my needs. During this transaction, I interacted with six staff members and they were all outstanding. Amir however, has won my trust and my business. I highly recommend him and this company to anyone searching for a vehicle.

Parham Rakhshanfar

This dealership is the epitome of terrible customer service — it's 2020, take a lesson from Amazon and learn to treat your customers with respect. I had a Jaguar and not only was the customer service terrible but after being unhappy with my car in the middle of my lease and wanting to give in, the trade-in deal that was given to me was less than 50% of the actual value of the car at the time (if the car was actually worth 60k I was offered 30k), which not only seems like an unethical business practice but also another sign of MCL Motor Car's terrible customer service. Not once have I had a good experience when walking into that dealership and not to mention my father was also yelled at by the management, which makes me believe these malicious business practices are preached and taught throughout the organization by the top management.

Sadie Rayson

Had such a great experience at MCL yesterday. Sales and management were so helpful when ordering my new Range Rover Evoque. They reviewed with me every package and accessory so I felt comfortable with exactly what I will be getting. They also provided me with the best price over any other dealers in the lower mainland. I would recommend them 100 times over.

Paul Croes

Excellent car sales and garage. Fast service. Personalized service and efficient.

Ali Nematollahi

Everyone that works here is absolutely incompetent. From sales people to sales managers to finance managers, to service department absolutely incompetent. Have had nothing but problems dealing with them trying to sign for a brand new lease. Zero communication between departments. I highly suggest avoid buying from this dealership or getting your car serviced here.

Richi Singh PREC

My jaguar door was damaged. It took MCL motors almost 4 months to get the door back and I am still waiting for my car. Auto body shop and MCL Services Centre is giving such a hard time. Not getting any answer from anyone.Both parties are putting blame on each other. If Land rover/Jaguar can't get the parts here in timely manner then stop selling.. Whenever I asked anyone about the delay they keep blaming on the supplier for the parts.

Darren Parachoniak

Good sales but the phone rings and rings for the service department! Then finally when answered I say I have technical question then I'm hastly transferred where 'that' phone rings and rings, comes back to reception (I think) then goes back on the merry go round until I finally hang up. If everyone there is so darn busy I hate to ask my question for fear I won't get a well thought out answer and be told to spend a good part of my day to bring the car in and be charged shop rates to get that answer. I will need to consider this when I purchase my next car, because this does not work for me!

Cindy Leung

Great Sales and Great Financial Manager!

Manoj Gupta

I purchased a 2016 McLaren 650s - great customer service from Robert Fan and Eric Law. AFTER THE PURCHASE, the put the vehicle through their shop and noted that it was due for a service. What did they do? They actually sent it to Paff, the McLaren dealer down the block and paid for a service to the tune of $3,500. I’ve never heard of a dealership doing that - they had no obligation whatsoever to do so. None. That is 100% customer oriented, gold star service. I’ve purchased many cars from many dealerships... this is unheard of and I’m very grateful.

Makan Emami

Amazing people! Visit Dan or Mike or Brian for quality service!

Anna Kudrjasova

As soon as I walked in I was greeted and I didnt have to wait long before a sales associate was on top of all my questions and concerns. The transaction went very quick but very informative and clear. Sara, my sales person has my business for life.

Alex Huang

Thanks Kevin Luk in sales for the hook up for the new to me Range Rover full size diesel! great truck and excellent deal! loving the truck so far!

Michael Dobson

MCL delivers from Sales to Service 5 Star Customer Service All the Way!! Every member of MCL Motor Cars team are warm, friendly, extremely knowledgeable and passionate about their brand. For this reason my wife and I have been loyal customers for the past 8 years. They genuinely care about their clientele and take great pride in ensuring a welcome and positive experience with each visit. I highly recommend MCL Motor Cars and commend them on such excellence! On a more personal note our sincere thanks to Kenneth, Debbie, Phil, Sandra & Danny for taking such good care of us...your professionalism, kindness & expertise is so greatly appreciated. Thank You!

Angela L

I recently got my Range Rover Evoque from MCL with the amazing help from Kenneth Lam - extremely knowledgable and personal. Kenneth was very helpful in helping me find the perfect car and has a great sense of humour. The whole process was smooth and efficient. I traded in my X1 and it was effortless and hassle-free. Would definitely recommend 10/10!

Courtney S

Extremely pleased with the Sales Team at MCL. Thank you for making my purchasing experience so pleasant. Special thanks to Mike Pham for all your assistance. Five Stars*****

Kevin Kocher

This was my experience with MCL Motors/Jaguar Land Rover Vancouver 1730 Burrard St, Vancouver and it wasn’t very good. I brought my vehicle in November 2020 on an ICBC claim for a new front suspension and new front tire after I hit a curb. It took them 3 + weeks to look at my vehicle and assess the damage due to Covid they said (even though the service the department is open 6 days a week with no limited hours) I would call once or twice a week to try and get and get an update on my vehicle with lots of non-returned calls! When the person responsible for my vehicle would call me back... there would be various excuses on why it is taking so long. Fed up and preparing to leave town I called Dec 23 right before Christmas trying to get an answer and the gentleman said he had wrote my phone number down wrong and couldn’t get a hold of me to discuss my vehicle hence the delay. Even though he had called me before on the same number!? They then started to repair the vehicle. At this point, they had my car for over a month! 2 months later after returning home to Vancouver I was told my vehicle was ready and to come and pick it up. I show up at the dealership after giving them 48hrs notice of me coming in and they greeted me by saying they had found another issue with one of my tires that morning. The back right tire had "developed a bulge” the gentleman apologized and said they most likely missed it during the initial assessment or it got damaged while in storage. Either way I would be on the hook financially to fix it. What really upset me was at this point they had my car for 3 months at this point and elected to just now tell me. The icing on the cake was they didn’t even do a basic clean on my car that most dealerships do and my car was dirty when I left. Not very professional at all! I want to point out the lady who worked at the service desk was very nice and I do understand the struggles with the Covid pandemic but this is just really bad service overall. I’m still contemplating if this action is worth reporting to the Better Business Bureau of Canada or not?

Albert Woodeasy

Many ppl

Lillian L

Exceptional service throughout. Mike Pham made this transaction a flawless one. Would highly recommend him to anyone who is wanting to purchase a car. He took the time to answer all my questions. Go see him! You won’t regret it.

Mehdi Ramezani

I test drove a F-Pace, I liked the car but the sales person ruined the experience for me and I may never get a car from Jaguar because of the unprofessional salesman there.

Viktor Kokoruza

Service itself was great, but how could it be when you charge somebody for 1.6 hours but really work 45 minutes? Thank you PS: Jason and mechanic did great work and were very helpful

BVA Team

WE have been taking our Range Rover to MCL on First and Burrard the experience we have with the staff and the service is TOP NOTCH and our dealings with the Adviser Mr. Jason Han Young has been great he is personable and goes out of his way to help in every way,THANK YOU Jason,all the best. Amin

Pranjay Jain

It was amazing dealing with the team MCL has, my sales associate (Mark Petriw) was very prompt with follow up and would double check anything that was out of ordinary instead of just giving his opinion, it made me feel confident in purchasing the vehicle. After sales experience with Philip was great as well, he helped me purchase extended warranty for the best price available. Jarvin was very professional in explaining how the vehicle works, it’s rare to find such phenomenal service and attention to detail when purchasing a pre owned vehicle.

ZYD566

Very Good Customer Service provided by the Service Department, even though sometimes it may take a little time to get the parts ordered in or approvals from upper management, but problems always get fixed and most importantly, they're ON THE CUSTOMER SIDE and stand up to the LandRover reputation. Special thank to Service Manager David and Service Advisor Spiros.

Robert Triebwasser

Purchased my Jaguar from MCL about a year ago from Amir. Unfortunately I've had to bring it back to the shop a few times to get a few issues worked out, however, Bryan from the service team took good care of me and after 3 or 4 repeat visits, we've finally got the kinks worked out. Will probably be back soon to upgrade ????

Jesse

Took in two vehicles I hate and came out with two I love!! So happy to be part of the Land Rover family now. What really makes it so gratifying is the amazing sales experience my family and I received at MCL. We dealt with Sara Nowak on two sales and will do more in the future. Not only is she totally professional and knowledgeable about the vehicles, but she is so much fun and totally friendly. It was the best buying experience we have ever had. The whole staff at MCL is amazing (everyone pretty much got to know us and our little boy!) However, if you are looking for a sales person who is great to deal with, go to Sara Nowak. I know my family and myself can not wait to deal with her in the future again!

Fazil Khan

Having one of the most rarest Bentley's the (Bentley Mulsanne) it can be a bit troublesome getting parts together as its not usually stocked but the parts department has gone out of their way to help me get everything together as quickly and efficiently as possible. Thank you for all your assistance look forward to future business together.

Patrick Chan

I would like to thank the staffs and managers for a smooth and relaxing purchase experience. Breakdowns are straight forward and simple. Sales manager, Mike Pham, assisted me with all of my inquiries and greeted me as I walked through the doors to take delivery of my 2020 F-Type. Eric Law from finance is already on standby to process paperwork and an Allwest insurance agent is also present right when I'm done signing. Everyone is punctual and and immediately available. Also thank you to Jarvin Ong for his proficiency in demonstrating the InControl features at delivery. It has been a flawless experience!

Ryan McBride

Had the pleasure of working with Mike Pham to buy my new Range Rover last month. He helped to create a smooth and stress-free purchase without any pressure along the way. Always honest, professional, trustworthy, and very personable throughout the entire experience. Even during this covid pandemic the staff were all wonderful and maintained safety protocols to reduce exposure as much as possible, which I appreciate greatly. Very glad to have worked with MCL to buy my vehicle and would definitely recommend Mike to anyone looking for a new SUV.

MXD

I recently leased a 2019 Discovery Si6 from MCL. The best sales person is Kenneth Lam. Knowledgeable, not pushy, extremely patient (I am admittedly a difficult customer) and genuinely happy when you are happy. Thank you MCL!

David Chung

Mike Pham at MCL Motors is one of the best sales in Vancouver. Probably the most patient person alive. Takes the time to thoroughly and intricately explained the entire process and makes the buying process super easy and efficient. Helped me purchase my dream car, a 2020 Range Rover Sport! Highly recommend!

Raymond Jung

Professional and friendly service!

John Rhee

Bought my car there and getting it serviced.... It bad group of people but service ain't cheap.

Faizal Virji

Purchased a Jaguar XF from MCL back in March. Got amazing service soon as I stepped in the door from one I got my car till now from everyone especially Caleb Kwok =)

Sunny Brar

Kayvan Rahmati in sales always professional and pleasure to deal with.

Matt Harrap

Our salesman Kenneth and the rest of the staff at MCL provided the best car buying experience we have ever encountered and we have been buying a car every 2-3 yrs for the last 30 years from multiple dealerships ! Be sure to ask for Kenneth if you go there. Thanks again Kenneth and the rest of the staff you're the BEST !!

Balpreet Singh Jaswal

We bought Range Rover Velar and absolutely love it,, But this would have not been possible without Nate (our santa )who is amazing sales person and so humble,nice,patient and gave us such a good deal and made so genuine efforts that we get the best of best car. I would suggest everyone to go and see Nate. I would also like to thank Bo (financial Manager) and Jason (sales Manager). Very nice experience with the dealership. Highly Recommended. Thanks again Nate.

Nigel Parr

Phil Levy and Service Manager David Campbell worked with me on a very unusual and difficult issue with my 07 Aston Martin V8 Vantage . Both were most helpful and worked with me to help find a solution to move forward and get my car repaired and back to me in a timely manner Highly recommended .

Michelle Louie

Dreams do come true!! Never had I thought I'd be in my Range Rover Sport HST so soon. Jarvin Ong along with his finance team Philip, Bo & Eric had provided me such a seamless experience here from start to finish. Jarvin has been so patient with finding me the exact truck I wanted, featuring all the specs and payment I needed. Also, the finance team were so accommodating with my schedule and really attended to what needed to be done for me. For those who are hesitant about walking into a luxury dealership, dont be! The entire staff at MCL definitely treats you more than just a customer from the second you walk in and the moment you drive off in your dream car! Not the mention the amount of service and follow ups you recieve even after you have picked up your car. Remember the name, Jarvin Ong, only the best at MCL Land Rover/Jaguar!

Ivan Narayan

Decent service and very helpful. Dont let the mcl brand fool you though; u have to be real forthright about what you are looking for but thus far for me it's been all good. When you have warranty then things flow like water. Customer service is very quick to respond and loaners provided. Quick emails and appointment reminders. Sales wise, very good at letting people in to look at cars and more than willing to work with u on trades, etc. All in all, they're all right.

steven Qian

HIGHLY recommend to see Mike Pham the sales manager from Jaguar and Land Rover. I had a WONDERFUL experience with range rover Vancouver. Mike Pham the sales manager helped me with all my problems and concern, therefore I bought a discovery and I love the car the moment I step in. Mike really showed the likeability, rapport and trust which I will refer my friends to him too when they want to switch vehicle. Philip the business manager also took the time to explain everything very clearly to me too, as well as Tim who help me with every single detail of what I need to know about discovery.

Andy Cheung

They fixed my Rovers' problems on a timely manner. Hassle free. Would definitely considering getting another car here again. Cyrus service was outstanding.

Evangelos Lanaras

I want to say its fantastic to see a knowledgeable and respectful saleswoman. I was merely browsing over some of the Jaguar floor models when I was approached by one of MCL saleswomen by the name of Christy. She knew her product line and represented herself very well., The one thing I noticed is that she provided me space and she had great knowledge on each car and answered all and any of my questions. I would recommend MCL to any of my clients as well as refer them t this lovely young woman. I will be connecting her in the new year.

Rachel Bowlsby

Had a great sales experience at MCL, sales was very friendly and got a great price on my new vehicle!

Robert Ko

Fantastic parts department that gets it right every time and on time, day in and day out. Thanks guys.

Soy Garipoglu

The service at MCL is unreal. Absolutely the best car shopping experience I've had to date. Dustin, Carlo, Phil & Bo all provided me with top-notch service and support while making me feel comfortable and at ease. I would highly recommend MCL to anyone looking to get a new luxury vehicle.

george

Recently purchased a 2017 Jaguar. Really made great experience for me . From the front reception to Finance Office and the General Manager top notch. Will be telling all my friends and family

Jack Wimmer

Great service! They take care of you even after you've purchased a vehicle from them.

Kry Gissi

David Campbell is the simply the worst service manager EVER!!!!

Linda Cortese

A big thank you to Robert Fan. We had a great experience dealing with Robert on the purchase of our new 2021 Range Rover Evoque. He was very helpful and accommodating and went over and above to make the process of buying the vehicle seamless and enjoyable. I tell everyone I know about his excellent customer service and will refer him to anyone looking to purchase a vehicle. Thanks Robert:)

Wen Shen

(Translated) Average service (Original) 服务一般

Jinelle G

Fantastic experience! Mike Pham the sales manager took the time to make me feel so comfortable and addressed all my vehicle needs / wants! He even brought a vehicle to my workplace to test drive, as I had a very busy schedule. Robert in sales made me feel like family and Bo in the Finance dept was very friendly, knowledgeable and professional. I LOVE my new Range Rover and I will send ALL my friends and family to MCL! Thank you !!!!!!!!!

Sheree Shou

Nice service and best experience! I bought a few cars from them. I really like them a lot! Will continue.....

Jason Armstrong

Amazing Sales and Service Department. Phil Levy has to be the best service adviser period!

Jaq Moss

Husband has tried many times to get the Land Rover service to help him, without any success. Terrible service department obviously. The owner reads these as they reply to the good comments and avoid the negative ones. What does this say about the car dealership? Very Poor and i would recommend you avoid this dealership.

Patricia Vera

My experience at MCL has been outstanding. Since buying a Land Rover in July and having an amazing guy, Mike Pham assisting me with professionalism and care up to taking my car last week for service, having Mike again replying promptly to my questions and getting winter tires at almost the same price of CT. I arrived early and was immediately helped, got coffee and been luck to have Phil Levy in command getting my car done right away with the tires and check ready for our winter holidays. I highly recommend MCL because they have a great team and excellent customer service!

Christine Reid

Bought a car and had a trade in. Finance did not pay out my lien. Therefore, I am paying for two vehicles. Four payments already. So I emailed the finance lady Bo, she said she was going to fix the issue. She did not get back to me. So I called the bank and my lien was still not paid out. The lack of communication is horrible. I have not experienced that at a dealership before. I emailed the GM. Hopefully this will be straightened out. But still have not heard back from them.

Thao Ho

I had the best experience with Mike Pham at Jaguar/Landrover, he was very honest, professional, kind and detailed oriented. He first listened to what I was looking for and what I needed, he found me the perfect car with all that I needed AND more, he was able to go through the numbers with me. From the moment I stepped in to the moment I drove away with my brand new car, the service was impeccable! I left feeling confident about my decision. I'd also like to thank Eric the business manager who made the process smooth and Vince who went over the details and specs of the vehicle at the end and put up with my ditsyness. My insurance agent was also Alan Cheng from Allwest Insurance, he made things easy for me to understand and took the time to break everything down!! I highly recommend Mike Pham if your in the neighborhood for a new vehicle ????

K F

I would advise anyone doing business with Land Rover Vancouver and MCL to be very weary of their leasing practices. They do not honor the signed lease and hit you with a huge undisclosed Lease Buyout Fee at the end of the contract. They tell you return the car or pay the fee, which you have no option to pay or you lose your car. They are extremely smug about it as they have you over a barrel as you can only buy the lease out through the Land Rover dealer. I am actually having to file through the vehicle ombudsman and the courts to get the terms of my lease upheld and the undisclosed fee returned. They actually believe people have no recourse when given the ultimatum above. With MCL there is no option to buyout your car as per the lease terms you have signed, they are only interested in deceiving their customers for profit. Right from the Vehicle Ombudsman website showing how offside MCL is: Stating that a consumer must pay for an inspection or any extra fees, when they do not, is a deceptive act.

Reza Farhad

Avoid these guys, They are bunch of crooks, They took my deposit and they upped the price ,and now they are not returning my deposit Extremely dishonest people, over priced , each sales person gives you different prices on the cars.

K.C.

Look for Kevin Luk (jaguar/land rover). Nothing but good things to say about him. He is knowledgeable, easy to talk to, and honest. Thanks Kevin for your service.

AM

Friendly staff throughout. ????????????????

K Chow

Lucy is great service advisor

Donald Mackenzie

Service team are excellent , have been supported and taken care of by Phil and Jason for over ten years and they are take excellent

Sukh Brar

Mike Pham was fantastic to deal with! He was quick to respond and answered all my questions. I would recommend him in the future.

Steven Rodgers

Excellent service! I would highly recommend speaking to Mike Pham if you are looking to buy a car. Our family purchased the 2018 Land Rover Velar SE R-Dynamic and we were impressed with his knowledge of the car – which is not always the case at other dealerships, odd as that may sound. He is very personable and customer-focused which was very helpful as we built a connection with him early on. He even took us on a test drive along a route that demonstrated how our model performs under different road conditions. Thanks so much for everything Mike!

Sean MacAodh

Highly recommend Kenneth Lam from MCL. Very friendly and professional. He also went above and beyond by giving me additional Range Rover gear from his own Range Rover!! Overall a great experience!

rob stevens

The team sales team at MCL is spot on.

Arthur Savage

I was looking for a luxury car so I went here to buy a Range Rover Sport. When I went inside, I saw a lady at the desk. I said hello. The lady told me that I was crazy and I should punch myself. I cried

candice Ives

I recently signed a lease for a Range Rover with MCL and I wanted to thank Mark Petriw in sales for his great service and finding me the car I wanted within my budget. Also thanks to Philip Man for the lease plan he was able to put together for me. Thanks also to Bo Seeto and Jarvin Ong for their assistance. Overall a great experience and great customer service!

William McDonald

Bought a 2012 range rover, experience was excellent. Everyone was super helpful and hustled to get things done efficiently... deal was fair and I love the vehicle! Dealt with Christy from Sales and Lee-Anne from the commercial office. Had one small issue and came back the next day and Dino was awesome! fixed the issues quickly and didn't charge me a cent.Very pleased. thanks guys!

Jason Franklin

Great place.! Great service... they have donated prizes annually to our scout group. And every time i see Anthony in the parts department. HE is more than happy to help us.... THANK YOU MCL MOTORS!

Gordon Kwong

Always great service for some exceptional vehicles

Dave Vu

I recently came in to look at the Range Rover Sport and I was surprised with the professionalism & customer service I received from Mike Pham. He was very patient and answered all my questions. He even provided me with very informative recommendations that really helped me! We went for a test drive and he made sure I understood all the features. I appreciate his time and knowledge. I will definitely come to him when my lease is up.

Mike Ko

My parents recently had their Jaguar XJ Serviced at MCL and the Experience was Excellent. They were extremely satisfied with the how efficient the appointment went and how clean the loaner that was provided was. Lucy Xie from Service made sure my parents had all the issues addressed fixed. Thanks!

Kelsey Vurdela

I recently purchased a vehicle from MCL and must say, I was very impressed with their knowledge, inventory and customer service. My sales specialist, Brian, was fantastic as he was efficient yet took the time to provide a high level of customer service and ensure that I left there happy. When I came to pick up my vehicle, the rest of the team was extremely organized which made this feel like a high class and seamless experience. None of the classic car dealership “sales games” or “hurry up and wait.” The experience matches that of their product. I will be recommending MCL to all of my clients, friends and family!

Dr Pooja Bhatt

This company has an amazing financia manager Eric Law.I highly recommend this company and him.

Andrea Carrà

David Campbell was very unpolite!

Victor Egli

MCL is a great dealership. I really enjoy working with the service and parts team. Always helpful and accommodating. Special thanks to Kris Duchnych in parts for always helping out. He always provides knowledgeable and friendly service.

Paulinka Dabrowski

We purchased our car from MCL a few months ago, we are so happy with the service Kenneth one of the sales associates provided. He was quick to respond to all of our questions and was very knowledgeable .He followed up to make sure that everything was in order once we got the car delivered and let us know that he was there for us if we had any further questions. Kenneth is a fantastic sales associate, i would absolutely recommend him!

kendra klemke

If you are in the market for a Range Rover or Jag, go see Nate he’s the guy to get the deal done. Nate worked so hard to find me the perfect Range Rover that fit in my budget. I would highly recommend Nate and the entire team down at MCL! The process was quick and painless.

Nima Karimabadi

Recently purchased a car from MCL, Mike Pham (Assistant Manager) provided me the sales services (as well as another colleague). I had a great experience buying my new car from Mike, he was really down to earth and was not "pushy" at all (the entire team I dealt with was actually great). Mike did a great job making me feel happy with my new car. Great dealership, great people within this location (MCL Burrard).

Paul Blomerus

Avoid, Avoid, Avoid. The Land Rover service group is a joke. They are arrogant and unhelpful. We gave them two chances before taking our business to another dealer. They were late, rude and unresponsive. When I confronted them about it they were unapologetic and unwilling to make amends. Not what you would expect in customer service at all!

ExpressNews Convenience

I had spent over $100k in this dealer ship which is called MCL Moters. The dealer shop owns me 1000 dollar refund from the deposit to purchase a vehicle and they were supposed to refund the money right away it took me more than a month of chasing them and calling them everyday the manger of the dealer shop is named Dan and wouldn’t reply to my call after the several messages i have left. The financial officer named Bo Seeto told me the cheque has been mailed and made me run around and they have never mailed any payment the only person who answered the phone is Jane was nice to reply the calls and request the manager to refund the money finally i sent an email to take this mater to media and take legal action and they refunded me today. When i purchases the vehicle last month i have been given a certified draft to purchase the vehicle they have kept my draft for two weeks before the transfer of the lease buyout this is unethical and unprofessional and a dirty dealer shop i will never shop again in this dealer which is called MCL please go to any other dealer to purchase a new vehicle dont trust this management they are all crockets the only good people their are the sales people.

Danny Lu

Great company with amazing staff. Everyone is super friendly and eager to help.

Benny Kam

We had an extremely pleasant experience with Sonny Wong at MCL Motors. It was a big deal for us to switch brands after driving BMWs for 12+ years. We were pleasantly surprised to have experienced an awesome car buying experience at Land Rover on Burrard. Not having done an incredible amount of research in advance Sonny Wong was our sales consultant and he was extremely professional, patient and knowledgeable about the competition, the industry and what he had to offer at Land Rover. Needless to say, he was driven and focused on finding us the right vehicle for our family. We are extremely happy in our new Discovery Landrover 5+2. So next time you're looking for someone who truly cares about the customer and not just pressuring you to buy a vehicle that they are trying to get off the lot because they are incentived to do so; make sure you go see Sonny. And to note, this is the first review that we've ever written for any company, so Sonny truly did impress us. Well done on bringing him on board MCL. Fantastic sales consultant. #customerfocused #epiclandroverknowledge #topsalesconsultant@burrardlandrover

YJ YUN

High end cars with great service

Gregg C

I give the Service Department at this dealership five stars because:. I received lots of updates, from Jason in the Service Department - I had a last minute issue that needed to be looked at due to a road trip the following Tuesday, called Jason at the end day Friday and got me in first thing Monday morning, they quickly diagnosed the problem. The part not not on hand, they, flew it in and by 1pm Tuesday it was good to go, as promised! Jason, went over and above in that we were talking about my road trip, he called me on Wednesday to check in to be sure everything was fine, and it was. This showed me that they really cared about customer satisfaction, full 10/10, I would have no reservations on recommending MCL service department. Thanks Jason!

Lori Needham

Best experience ever! I don't live in Vancouver so I was buying a new car on Kenneth's recommendation, and did he over-deliver! Vince is a fantastic specialist - not only did he teach me all about the car, but he took care of everything! Although I didn't get to meet Philip - a big shout out to him for getting all the paperwork together before I arrived. I won't go anywhere else - thank you MCL!!

Ted Hilton

Excellent very high quality care! I would recommend this company and the salesman Mark Cheema as A1!

Michael Rothwell

By far the best luxury car dealership in the lower mainland. Staff are friendly and personable, professional but not afraid to joke around with you. My sales consultant Sara spent an entire day with me and helped me choose the right car for me, something I'm not used to with other brands. Sales people don't forget you when you walk out the door and personally come to your home to pick up the car should something go wrong. Service reps remember details about you and always go the extra mile on products and services and most of all they are honest. If something goes wrong they fix it fast and correctly the first time and appointments are always available around my schedule. I've bought three vehicles from MCL and will continue to do so - I'd never shop anywhere else.

Hardeep Nanda

I bought a car recently from this company, which was a Range Rover SVR. The sale person sold that car to me with the engine light on, I noticed that right away and told them, but they said it was because of oil change. one of their mechanics checked it and said it was alright and that I could take it home, but when I was driving home on the highway it was shaking a lot. Then I emailed them that the car was shaking a lot and they said that they would pick it up and drop off a car for me to use in the mean time. The next day I waited for a call from them, but they never called me back and it seemed like they didn’t care about the car. I emailed them and sent them so many messages, but they didn’t reply to anything. So I had to take a day off from work and go to the dealership myself. They checked the car and then said their was a fuel injector problem. They said they would hand me the car back on the next day and since then it’s been almost half a week and I still haven’t received my car. So therefore this has been the worst experience I’ve ever had with a car company

Eddy Chau

Never buy a new car from here. Horrible customer service and a the vehicles have issues. Got a new Land Rover velar, within two weeks the monitor started to flicker. Sent the car for repair once and they could not fix it. Sent it back again and they are still unable to resolve the issue. Buyers beware ! Land Rover in Richmond is a great alternative option.

YuXin Wu

Mike is really helpful for get me the vehicle i want, reconmend to everyone

H N

Recently purchased a 2018 jaguar f-pace from Mike Pham and his team at MCL. What can I say, top notch service from the moment my husband and I walked in. He was very knowledgeable and made sure we had the best experience. Would definitely recommend everyone visit Mike and MCL Motors if they are in the market. Thanks Mike!

Lia

Horrible experience, rude and arrogant management team, they actually made a false insurance claim on my behalf. My car was taken to MCL motors for an issue that was later reported as a water pump problem. My car was in the shop for 5 weeks and after I received the car, I noticed an extra charge related to a damage to one of the rims. I knew there was absolutely no damage on my rim so I asked for proof. The MCL employee told me that he found the scratch on the rim when he did the walk-around inspection when my car arrived at their location and he took pictures with the company iPad. I asked to see the photo and after many follow-ups, they finally sent me a photo that clearly didn't belong to my car. I confronted them and he simply texted me back saying he doesn't work at the company anymore and stopped responding to me. I kept following up with MCL regarding this issue and the management team refused to provide any clear explanations on how and why the false claim was made. I followed up with the insurance company directly and finally discovered that they submitted a false claim. As a result of this false claim, the insurance company has now started a new procedure to call and double-check the details of the claim with each client before finalizing any claim made by this dealership. At last, the MCL dealership responded to one of my emails, informing me that they have "fixed" the claim. I asked for the proof ( a new service receipt of service ) and they refused to provide me with a new invoice to show that the false claim has been removed. I strongly believe that MCL has violated its implied duty of good faith and fair dealing in our contract.

John Carlisle

Wow what a change from my last visit! Good service and terrific advice from Spiros! Thanks

Arash Yazdani

We are on our second Range Rover now and I wanted to comment on what amazing service we have experienced from service advisor Jason Hanyoung. He is the most honest and knowledgeable individual I have ever dealt with in the auto industry. Because of this, he builds the utmost trust of his customers and that results in repeat buying and loyalty to the brand. Jason is a huge asset to MCL, Land Rover, and Jaguar. On that point as well, we have owned Mercedes, BMW, and Audi vehicles over the years and we have never experienced such fantastic full cycle experience as we have with MCL Motors. I consider them the benchmark for premium vehicle ownership and always recommend to friends and family to go pay them a visit for their automobile needs.

Dan Satchell

Some people may think you shouldn’t post a review of where you work because you are bias; however, I disagree! MCL has a great staff from sales to service and I love working there because of the history and the culture. I urge anyone to come in and let our great staff show you how amazing our Land Rover and Jaguar products are! This truly is a brand that you aspire to own and can’t wait to get in and drive!

Rhianna Millman

We had a great experience dealing with Nathan on the purchase of our new vehicle. He was very helpful and accommodating and went over and above to make the process of buying a vehicle seamless and enjoyable. I tell everyone I know about his excellent customer service and will refer to him when they’re looking to purchase a new vehicle.

Ali Glencross

Brilliant service. Thank you!

prasidha thapa

Car was good but the customer service we received was not so good. Got lowballed on the trade in, almost half of what others were offering. Went home and made an offer but got no response. Maybe just a one off experience.

Tim Chen

DO NOT GO In all honestly it pains me to write a review such as this. The sales team is wonderful, and many of them are friends of mine. However, their business office manager ERIC LAW, incompetent, arrogant, his attitude is completely vile and inconsiderate of the customer. Needed to do a lease transfer messed up my application 3 times, had to spend time to come down to the dealer 3 times to resign papers. Today was the third day. He lied to his peers and to his superiors saying that he called me about the mistake and apologized to me personally. He never contacted me EVER. When i was in the dealer his attitude was sloppy and arrogant. He said and I quote " It's a mistake, it is what it is, are you going to sign and get this done or what? If you think its my fault then sure, it is my fault". Not a signal word of apology for wasting my time. Messing up the paper work and not feel a slight bit of shame as a industry professional. It is a sign of sloppy management, and more over i feel insulted. I'm buying a car not a cabbage. Of all the other dealers i have dealt in town, never in my life have i been treated with such arrogance. The company MCL along with 4 wonderful luxury brands that MCL represents ought to feel ashamed about such conduct by its employee. and having someone like him to represent the brands which have built its reputation for a century of time. Its a damn shame.

Mike C

The worst of all time. STAY AWAY..... Brought my S type Jag for a new key and it ended up costing me $1300 which I foolishly paid. The car now has trouble starting even after they replaced the ignition barrel and exciter ring. To which they said had to be replaced for the new key to work. I took the car to an independent and he replaced the PCM relay for $28 and the car is fine. These guys are professional rip off artists. stay away away away

kourtney utley

Was told we would be reimbursed for our wasted trip. Have been given the run around sense.

Farah Hassanali

It’s unfortunate that the service dept does not uphold the same service standards that sales does. Once you purchase the vehicle you’re treated poorly.

Mitch Hayes

High end cars, high end prices.

Zach Sapers

Recently purchased a pre owned Volkswagen Golf Wagon from this dealership and I must say my experience was nothing short of amazing. My first contact was with Mark Petriw, he took care of me as if I was buying the most expensive Bentley on the lot when in fact I was probably purchasing the cheapest vehicle in the dealership. He was dedicated, attentive and just down right friendly. He worked on my behalf to get a price for the vehicle that I was happy with and made sure everything was explained to me in a way I would understand. He is truly a gem and an asset to this dealership. This was truly a one of a kind car buying experience and I would recommend anyone to come check out the great customer service at this dealership. Furthermore I wanted to also mention Bo in the finance department she was pleasure to work with and made the purchase very smooth.

Bo Zhang

How would I describe my experience at this dealership? Worst experience ever. That’s right Mike Pham is a very arrogant and disrespectful salesperson and manage to be astonishingly ignorant about the car he is trying to sell. Do not waste my time by saying it’s a test drive appointment and that you prepared the car for me when it’s very obvious that the car was in the showroom and filled with dust and I was also refused of a test drive. It boggles my mind how this dealership is still in business. Oh wait, I know, by scamming the customers. Do not waste your time going to this dealership if you want a friendly and honest service. You have been warned.

T Skillen

Extremely poor sales service from what should be only "excellent" from a company marketing luxury brands. Aggressive and non-client focused pre-sales interactions combined with disinterested post sales service - this is a deadly mix for any business, even MCL.

Rahim Fakhari

I have cars from this company since 2007 and I am very satisfied of there service specially thanks to SPIROS the service manager for Bently.