Reviews of Ensign Pacific Chrysler Dodge Jeep Ram (Car Concessionaire)

Dave Towert

I just purchased a custom ordered top-of-the-line RAM 1500 and am very satisfied with the deal. Jordan Silber is the best salesperson I've ever worked with, genuinely interested in providing a great customer experience. He was very communicative throughout the process, and responded immediately to any questions. His enthusiasm is refreshing!

Max McDonough

I had my jeep in for an extended warranty service, which another dealer claimed they could not perform. Ensign did a great job, got me back my vehicle on the same day, and it had also been cleaned inside and out.

James Strieb

I recently purchased a 2013 Ford Focus from this dealership. The location is great and everyone was very friendly. But most importantly for me, they were open and transparent about all the details when coming to a sales agreement. Larisa in the finance office got me a way better rate than my own bank had offered, and the ICBC agent took extra time to call ICBC to make sure I was getting the correct rate on my insurance. All around great experience, Thanks!

Anythingispossible

Friendly staff at the service department.

Stephen Faust

Great service

Bryson

I’ve been dealing with Bob at Ensign Pacific for years when searching for new vans for my plumbing company. I have nothing but good things to say about Bob and the Ensign team!

Steven Veinot

I recently purchased a new Jeep Cherokee Trailhawk from Allan Rudin in July and was impressed with his professionalism and willingness to find a vehicle that suited my wife and my needs. He was transparent on the price for the new Jeep and offered me a fair trade-in on my old vehicle. I would encourage anyone interested in a new or used vehicle to go in and talk with him or anyone at Ensign Pacific.

Pete Pang

Finally a Chrysler dealership in my neighborhood. I live in Olympic Village & do not want to go to Richmond nor Burnaby for my servicing. Michael is fantastic in helping us find the right car. Donald the manager introduced himself upon signing the deal & Thank us for the business.

Rhonda S

Ensign Pacific Chrysler Dodge Jeep Ram is the third Jeep dealership I've gone to for servicing since I bought my Jeep in 2017. I can say, without a doubt, that this dealership is by far thee best one. The staff were courtesy, knowledgeable, helpful, polite & professional. I can't say the same about the other two. In fact, I would not ever recommend those other two dealerships but would 100% recommend Ensign. They are also the only dealership/service department that washed my Jeep after servicing & actually took the time to show me diagrams with their explanations as to what they found during service. I highly recommend them & I won't be going to any other dealership for servicing ever again. Thank you, Ensign, for your professionalism & outstanding service. Well Done!!!!

Ken Leung

Great Service

Russell Clark

UPDATE: Two months after purchasing the vehicle there was just under $2000 worth of repairs. According to another Dodge dealer these repairs should have been avoided through a proper vehicle check before I purchased the vehicle. The extended warranty I purchased covered some of it, the rest I had to pay for. After many calls and correspondence Ensign did eventually reimburse me. However, it was a stressful and unpleasant experiences, and I never received an apology from Ensign. In hindsight I have learnt that the Ensign vehicle checks are next to useless, and once you drive off the lot, they really don't care too much about you. The experience has left a very sour taste. I won't ever recommend Ensign, or use them myself. It has made me think twice about purchasing from a dealer. Official dealers are meant to be a safer way of buying a used car, but not in this case. If I had purchased privately I would have paid for my own vehicle checks and avoided this issue. If a dealer can't offer support, then what's the point? Lesson learned for me. Ensign do a great job on the surface, but overall this was a huge disappointment, a huge stress that impacted my work, and huge negative for Dodge, Ensign Pacific, and "official" car dealerships. I have zero faith in the ability of their mechanics and vehicle checks, and zero faith in their post-sale customer service. I would strongly suggest people look into independent vehicle checks before buying from them. Original review: Recently purchased a Grand Caravan from Tom at Ensign. The vehicle was in excellent condition, as described, and the service I received was excellent. Tom's communication, and his manager Allan was fantastic. Quick responses on email, and excellent supply of documentation. The process of buying was efficient, with a professional and smooth experience you'd expect from a reputable dealer. I wouldn't hesitate to recommend Tom, Allan, or Ensign, and I wouldn't hesitate to go back there myself. I made the journey from North Vancouver Island, it was worth the effort. Thanks to Tom and Allan.

Robin Bruce

Tragic experience. Lack of competence was negligent, darn near criminal. Took a week to replace an alternator. They installed the wrong one, twice. Sent me on my way over $700 later only to find myself stranded at 11,000' in a Colorado blizzard. Lo and behold the alternator was incompatible. Had to have it replaced. Not convinced the alternator was the problem in the first place, but it sure was after these guys were finished with it. Was content to let it be water under the bridge, bygones be bygones and whatnot, but then I get a personally addressed letter from them in the mail. The contents? Advertisements. Junk mail. Really guys? This day and age? Abusing customers' personal information for environmentally unfriendly self-promotion? Please take me off your mailing list, emailing list...bloody everything. I will not have any further use for your services.

Rajesh Narine

Great service!!!

Nikki Layton

Convenient, quick and a car wash. Thanks

Chester Dion Balba

Ensign Pacific Chrysler is the best. I booked an appointment with Sam Hall and my Dodge Charger was fixed in no time. They provide excellent service and cleaned my car really well! Also, it is very convienient being that it is close to my apartment in downtown.

Katarina Boles

I had a wonderful experience today with Ensign Pacific. Alan made the process so easy and seamless… I can’t say enough good things! I will definitely be a returning customer.

Kevin Alguire

Stay away from this place !! Cam Collins does not care about new clients and will demand everything short of a blood sample to let you take his used vehicles for nothing more than a 15 min test drive. Who decides they want to buy a vehicle in 15 min? Absolute biased and discriminatory management and they don’t seam to even trust their own salespeople. Stay Away !!! I never really post reviews even when bad ones happen but this was unacceptable business and pathetic professionalism.

Karen Guy

I really like this dealership. I have my Dodge Avenger serviced there, they are very professional and give me a thorough list of what they have done to my car. The service department has very nice personnel, they are always eager to help me with my questions. I recommend this car dealership.

Kristine Wilson

DO NOT BUY A CAR FROM HERE! I was sold a vehicle with only 49,000 km on it from a man named Peter Pang. After only having it for 10 months it now needs a full new engine. I took it to a mechanic where they informed me that a "quick fix" had been done to hide the issue and then sold to me. When I reached out to Peter in hopes of having the issue rectified by his mechanics he told me he would not fix the issue ONLY 10 MONTHS AFTER PURCHASE!!! He also would not tell me where he had the car serviced so I could talk to them myself after the fact!

spiritofthewolf15x

They were very accommodating with my inquiry about trying the back seat of a two door wrangler to see if I fit.

Alym Amlani

Excellent service, friendly people. They were honest, and the purchase process was painless.

Raquel Riskin

Ensign is in my phone as "Jeep Doctor" - They are awesome and Riley, in particular, is just amazing. I won't go anywhere else for my Jeep unless I have to. I vouch :)

Angie Liu

Have gone to this place for service and bought a vehicle here. Fantastic friendly Staff and really great service. Their Service department are such an awesome crew. I have also brought other cars that are not "their brand" for servicing. Why? Cause I trust them... they are straight up and honest about quotes and costs so I can make the best decision. I drive from Richmond to this location because I've been to many dealerships...and these guys are the best!

Karen Delgado

We totally recommend you to go to Ensign Pacific!!! my husband and I went looking for a car and Allan was amazing his service and knowledge was very outstanding. We left really happy with our SUV.

Lorelei Phillips

Always had great service here! They are friendly, professional and have even squeezed us in in a hurry when we had a mystery malfunction!

Gayan Pathirana

My service agent Dave went above and beyond to get all the details of my service visit full-filled. Even the ride I got to the dealership was excellent. Not your large showroom here, but really personal, friendly service. For me, that makes all the difference.

Salma Kashani

Great customer service! Keishin was very helpful. He provided me with useful and accurate information about the Jeep that I was interested in. I didn't proceed with buying the Jeep but I had a pleasant experience with them.

Frodi Hoboski

Great service. Friendly and fast.

Black Angus

Friendly used car buying experience. No pressure and easy transactions for the sale, warranty and insurance needs.

Jarrod Porter

The SERVICE centre here is great! I've been to 2 other Jeep dealers and have never had any service. Free transport service, car washing, open Saturdays and late, great communication, friendly staff and they seem to know their stuff.

Glenda Reyes

Had the best customer service from Chrysler. Will Reyes was so informative and knowledgable. I highly recommend this location.

Alexander Cruz

Mr. Will Reyes ensured my vehicle was top notch, before returning it on my first time there. Great service! Won’t be returning to my old dealership, why would I! Thanks Ensign

Candice Restrick

The service department is fantastic! I've taken my Jeep there twice and always leave smiling (even after the bill). Thanks guys- keep up the good work!

Ross Ferguson

It would be better if they actually let you test drive the vehicle free-range like Carter Honda does instead of a super short, limited loop. 5 minutes in the driver's seat isn't enough time to form an opinion.

Gabe

The service departments great knowledgeable staff fair pricing. Ask for Sam at the service counter . She's knows her knows what shes talking about when it comes to service.

Charles Campbell

Friendly staff. Ryan went above and beyond to help me get what I wanted. Highly recommend this dealership, will be returning for future vehicles.

Michelle Burgoyne

Always friendly and willing to answer any questions

Jon Marus

Had a great experience buying from Mark. Will definitely buy from here again. Love my Jeep Grand Cherokee.

Leonardo Melo Forero

It was a great experience, Allan is very kind. There are excellent cars there.

Airbus Loadie

battery died in my key fob, they had it replaced and I was on my way in 10 minutes ????

Catherine Hayward

Only one problem. Someone short drive the car and did not put the seat back. I ended up hurting my shin on a non as I entered the shortened drivers seat. Not amused! Otherwise they were efficient and courteous.

Damien Lam

Alan was a great help in finding my dream Jeep! Thanks Al!

barika chorney

Tom and the service department team gave exceptional service! Would highly recommend them. They are knowledgeable, helpful and take the time to listen and explain things. I never feel rushed and feel like my jeep is in the best hands. Thank you Tom for going above and beyond to help me install my bike rack!

Tina C

We got our new Jeep Compass from this location and we are satisfied with the level of patience, professionalism, and time that Keishin has provided to us. Will definitely come back again for servicing and other products.

Leanne Dale

I had a 2003 Jeep TJ that broke down on the highway so I got it towed to Ensign. I told them that my father had always done the maintenance on it but he was sick and passed away a week prior to my car breaking down and that this was the first time I was ever getting someone else to look at it and that I wasn't sure of the process etc. They told me that it would be nearly 3,000 dollars to fix and that it wasn't worth it and that they would give me 500 dollars for my Jeep. They charged me almost 600 dollars for them to briefly look at it and I told them that I would not be using them to fix my car and that I wanted it back in my possession. I brought it to a repair shop that BCAA recommend and it cost me under 200 dollars to replace the thermostat and they said that was the only thing wrong with it. I then sold my Jeep for 12,000 dollars.

Pavla Jerabkova

We just bought our first truck a month ago. George was very helpful and knowledgeable, he helped us to pick the most suitable truck for our needs. We met up with him a few times and he always stayed late for us just to make sure to aswer all our questions. George also showed us the service and recommended getting pre-paid services such as regular oil change and check ups. Great services, felt very welcomed and will definitely be coming back for all car maintenance. 100% satisfaction

Francisco Fred Viana

Horrible service from parts. No prepayment over the phone for parts. Needs to physically go there to put an order and then go again to pick it up. Makes no sense. Difficult doing business like that.

Mathew Schraeder

Jordan was absolutely superb! We bought a new vehicle with the least hassle ever experienced. Managed all negotiations online. Quick test drive, no pressure, no issues whatsoever! No surprises, super flexible, accommodating and friendly. Ensign Pacific Chrysler Dodge Jeep is in my opinion the gold standard that the rest of the industry should aspire to! Thanks to Jordan, Al and Bonnie!!

mandana Tehrani

I recently bought a Jeep at this location. I really enjoyed the experience! Everyone super friendly and professional. I really recommend Mr.Al Rudin He's a wonderful person to deal with.

Kristina Van Hombeeck

Amazing service! Far surpasses other Chrysler dealerships. They took care of me and helped to fix my Wrangler. Great hours, people and prices! Highly recommend their services!!!!

Avi A

I have tried more than a few car dealerships and was always appalled by their aggressive high-pressure sales techniques. Lucky for me I came to Ensign Pacific downtown and met George Paul. I immediately felt comfortable talking to him, and loved the fact that he was very calm,courteous and professional. I am not an easy costumer(I admit) as I always ask a bunch of questions and want to know all the options that are presented to me, and George was helpful with everything I had in mind,including emails in 10pm. I finally got the deal I wanted and very happy I did. I will definitely come back to this dealership and the main reason for that will be George.

Ljuba Popović

Dealing with Allan was easy like one two three - and we drove off!! Finished literally everything in less then an afternoon! Finding car, test driving it, financing, insurance - off we go! No pressure, no typical car sales pitching, calling or harassing us. Allan is professional and Ensign is company we’ll come to again for next car purchase!

peter taylor

Jordan was very helpful and accommodating. Really appreciated the test drive on my own. Got a great deal on my used Ford Focus and was very happy that the dealership took care of the (minor) deficiencies on the car before the purchase. I would definitely recommend Ensign Pacific to anyone looking to buy a car.

Robert Point

Went in for a fix on a previous repairs, quick and done properly

B Tippy

I just had my car serviced at Ensign Pacific Chrysler. I found the staff to be very friendly, accommodating and honest..Living and working downtown makes this a great location..Thanks to Sam, Sara and Will for making this a great experience..I'll be back

Hamid Reza Tabatabaeian

I called Service department and they never call me back. after 2 days when I called them again, the representative told me they are busy and they MIGHT call me back today and she was absolutely rude

Arnold Karan (Aroc88)

Brought my car in for service and they did a great job! Quick and reasonably priced. Thanks guys!

marcio moreno

I had an appalling experience this past week at Ensign Pacific Chrysler. I called this dealership to see if they could switch the locks from my half-doors to the full doors. They quoted me 45 min per door over the phone. I brought in the Jeep- they looked at it and told me they needed to order in a $30 part for each of the doors. This seemed reasonable for my older 1997 Jeep TJ. They proceeded to re-assemble the door (improperly, so the lock didn’t work) and said they would call when the part was in. After a week of waiting, driving around with an unlocked jeep (they said that it would be four days) I called to see if the part was in, and they said it was, but they couldn’t get me an appointment for another week. Ensign finally got my jeep in a week later. After two and-a-half hours of not hearing anything, I called to see where they were at with my jeep. I was told that they had only done the driver’s side door, because they were busy, and if I would mind if they kept it overnight. They assured me that I wouldn’t be charged more than I was originally quoted- they were just backed-up with other cars. A little annoyed, but not with much choice, I agreed to let Ensign keep it overnight, as long as they would be done by noon (I needed it to get to work). Hearing nothing by 12:30 the next day, I called and they said that they still hadn’t gotten to the passenger side door, but if I needed it, I could come pick it up and book in the other door later. The lady also causally mentioned that my bill was currently at around $700 because they had already spent seven hours on it. But if I wanted the other door done, I would be billed at the full $120 an hour, but it would probably only take four hours, as the techs had figured out how to do it. I asked to speak to the Service Manager (Will), as I had been speaking to a few different service reps, and they all were pointing fingers at each other. The Service Manager was unable to tell me what took the techs seven hours, why I had been so improperly quoted and why I hadn’t been called to inform me about the situation before they went ahead with that work. The Service Manager said that he was willing to only bill $385.00, but that the other door was in pieces, and that I would have to pay to have them put it back together to its original state and that it would take hours of additional labour. After half a day of going around in circles, and multiple calls back and forth with no more answers given, I called the General Manager Donald. I explained to Donald the miscommunication between departments, the lack of communication with me throughout the process and the general experience that I had so far with his team. He was silent, took my number, said that he was going to call a meeting with the Service Manager and techs and get back to me. I said that I would appreciate if they would get back to me quickly, as I had now been without a vehicle for two nights on account of their techs being busy, and the cab/car-to-go bills were getting high. Nobody from Ensign ever called me back. Furious with the experience and that throughout the whole process, I had given them the benefit of the doubt because they are a new dealership. I was overly accommodating and understanding, knowing the industry and the growing pains of a new dealership. I picked up my Jeep, paid the $367.67 on the invoice. I left with mismatched doors and my newly cannibalized full-sized spare door (they seem to have harvested the parts for the drivers-side). I gave ample opportunity for this dealership to make this experience right before making this public, but nothing was done. I took my Jeep to the dealership because I assumed I could trust the work and their word. Instead, I experienced the kind of service synonymous with a greasy used car lot; not a dealership representing the Chrysler brand in downtown Vancouver. Save yourself the aggravation and money- go to another Chrysler Dealership in the Lower Mainland.

I T

Wonderful experience purchasing a Jeep Cherokee from this dealership! Sales Manager Al Rudin was a pleasure to deal with in his caring, professional and honest approach! I’ve dealt with many car dealerships over the last 25 years- this was hands down the most pleasant and positive experience I have had purchasing a vehicle! This will be my “go to” dealership from now on and I can only recommend this place highly!

Ros Dela Cruz

Great customer service! Everyone there greeted us with smiles and made sure my dad and I were taken care of. Keishin hooked me up with the vehicle I was looking for. He kept it real and was very accomodating. Love my ride! Thank you Ensign Pacific (Especially Keishin)! I recommend this dealership.

Darryl Toth

Today was my regular scheduled oil change / tune up service call. I was able to drop my vehicle off early am before the mechanics roll in. Then shortly after I got my call that my red car was parked and ready for pickup. ???? Seriously though I have nothing but great things to say about the service team at Ensign Pacific Chrysler. From the service desk through to the shop to the complementary cleaning of ones car. Those 5 stars are very well earned / deserved. Thanks all Darryl Vancouver, BC

Darryl Darwent

Had car trouble on a long weekend. We took our vehicle to Ensign Pacific. They scoped the engine; determined there were transmission problems. After recommending we not drive it, Manraj went the extra step to try and get us a rental. He was compassionate and helpful. We appreciated that.

レーレヴィ

Such a hassle to get booked in then pulls a bait and switch. They leave blank voicemails from a North Van dealer that doesn't pick up and then says they don't have the vehicle and tries to get you into something else. Stay away ...

Vince Melandri

I'd give 0 star if I could. I booked an appointment and brought the car for a minor issue (remotes and headphones for the car entertainment don't work correctly), and they made me wait for 90min and then told me they did not have the time to address the problem and book another appointment instead. Also, we had an issue with daycare this morning so I brought my 5-years-old with me, he sat nicely on a chair on watched cartoons on my phone for the whole time, he was quiet and did not annoy anyone. THE REPRESENTATIVE TOLD ME I SHOULD NOT HAVE BROUGHT MY SON. I have never seen such an unprofessional behaviour at a dealership. First time in my life.

Clayton Molstad

Had a great experience with Al. Out for a good test drive, and comfortable and easy run through of the options and getting the paper work sorted. I went in to renew, and left with a new vehicle. After getting the Jeep spruced up and ready to roll, I drove off the lot the next day. Thanks Al.

Cast Sustainable

I recently purchased a brand new vehicle here after having no connection to this dealership and having never been to it. I called Ensign to do some price checking and was redirected to one of the sales staff - Allan. He was so genuine and a real throwback to a day when people just connected and spoke plainly. He provided no pressure whatsoever and actually just wanted to help me find a vehicle that was right for me. Well after buying vehicles every few years from the same dealership, I decided to buy from Al and am so happy I did. He gave me an excellent deal and a real old-school, we're both members of the same community experience and I 100% recommend this dealership for anyone that is tired of feeling like a commodity or dealing with high pressure corporate sales types.

Dee C

Spend time setting up appointment to test drive and come to a false advertisement, will go car shopping elsewhere. Be warned

Shaun McLean (opentagca)

Exercise caution in communicating with this dealership! I had never dealt with them in anyway but I received an email from them claiming they were confirming my vehicle type, address & phone number. All of these details were wrong - it seems likely they're just phishing for new business after buying an email list from somewhere. Not a good sign if they're a reputable business!

Marilyn Coates

Quick service. Even wash your vehicle for you.

Cameron Wells (Dots Gaming Co.)

Friendly staff and great customer care sorry I didnt buy the dodge journey.. but thanks for understanding me and listening to me . Maybe one day I be back to get a suv . Thank you for making car buying easier.

Oskar Skarpa

Waste 3 hours of my time caused by their sleazy sales tactics! Came down to the dealership and was handed a stuck of papers. To my surprise the last page was the ICBC report - the vehicle had 6 collision claims in the last 3 years worth almost $8k. There was nothing in their ad about it, nor they ever mentioned anything during my 2 calls with them. When they saw that I wasn't too happy about the fact that they hid it the sales manager came out to "introduce" himself. Probably not the first and not the last time he had to introduce to contain the unpleasant situation caused by their scheming. Never again I will set my foot at this dealer and advice others to take their business somewhere else!

Heather Topley

I adore this team... I had a set of keys ordered, coded and copied for my dear old car. They were lovely, professional, speedy and communicative. They surprised me with a car wash and vacuum, which was extra sweet because let me tell you, I went camping and drove that baby up and down a logging road for 5+ hours last summer and haven't vacuumed it since, eek! She looks so pretty now and the keys are perfect, thank you!!!

Jason Whyte

Could be a better selection kind of small but friendly service and quality

Rob Anderson

Service staff are very helpful.

jordan soler

Bought a Jeep Cherokee Trailhawk 2019 used. Jordan helped me quite a lot to find the right vehicule and was very open during the whole process. Very nice service, good prices, I recommand!

Aaron Aaron

Tried getting information on ordering a particular part that is special order. This means i cannot return the part. The parts advisor could not tell me what I needed to know. He didn’t even try to get me an answer, he told me that it doesn’t say anything about what I needed to know. He came off as lazy and not wanting to do his job. He made me uncomfortable asking questions. I called another Jeep dealer and It took the parts advisor some time but he got me an answer. Never coming to this location for parts. Go to another Jeep dealer instead.

Goldline Motors

they are excellent with parts and service specially Justin service adviser is amazing.fare and honest team. Thanks Justin

Jean-Paul Duchesne

I had a service done for the first time for my Dodge Journey and was very surprised by the bill, nearly double of what I paid before for the same service at another Dodge dealership. I will not come back

Emma Friesen

I had not intended to drive all the way into Vancouver from Langley, but am glad I did. It was well worth the long drive I immediately got the sense from George that he really had my best interest in mind in purchasing a vehicle. He was very thoughtful, knowledgeable, and professional. He was never pushy which is often the case, but at the same time he followed up in a respectful manner. He went over and above what I had expected with a lot of the finer details that gave me a sense that he really cared. Great customer service! It was a pleasant experience experience from start to finish.

Brigitte Cummings

I brought my Jeep in for an oil change and when it needed a little extra service, Ken called and explained exactly what needed to be done and how much it cost. Friendly and efficient staff. Will definitely be returning to have my Jeep serviced there.

Snezha B

Rachel was helping me with my purchase of Jeep Wrangler JK 2018. She was simply great! Personable, positive and very helpful! She made the experience much less stressful by thoroughly addressing all of our concerns and questions. She has a great work attitude! Her cheerfulness and genuine helpfulness made a big difference.

Andy F

Amazing experience!!!!! Top notch service Manraj was awesome. Thank you!

Alan Pendlington

Great and friendly service, everything about the deal when smoothly. Would recommend this dealership to anyone looking for a new car with as little hassle as possible.

Dierra Maynard

My serpentine belt went on my Dodge Caravan this morning and I limped it to Ensign. I had to pick up my daughter at 11 and Ensign went above and beyond to get me in and out of there on time.

Garrett O Connell

Very poor service. Sent my car in for service and a steering part changed. Nearly lost control of the car going home. Had to bring it back again and again. One time I left the car there for 2 days and it was never looked at. Ended up something else needed to be fixed. Car was worse after a service than before. For what should of been a simple service, turned out to be an expensive experience. Car still is not correct. Would avoid at all costs.

FurbolgFrenzy10

Great service department. Service advisers listened to my concerns and got my vehicle fixed quickly. As well, the invoice was clear on what was done on my vehicle and what may have been the issue.

Gabrielle Malette

We worked with Allan to order a custom Jeep Gladiator and he could not have been more helpful through the whole process! Allan went above + beyond to make sure we were happy with the purchase. Definitely recommend working with them in the future if you're looking for a Jeep!

lea paul

They worked on my huge Dogde ram . Did awsome job new tires. Got lots of work done on the suspension . They gave me a good price and worked hard making sure it was done right . I had great service . They also referred me to a great body repair and they picked up my truck right from the site and completed that work too . ????

Danny So

Friendly staff, enjoyable experience with Keishin, he had provide a great assistance to us, to find the most suitable car for our family, I have no doubt to recommend Keishin while you are shopping your favourite car in Vancouver.

Dustin Hill

Brought my vehicle in for a recall, there was an issue with my dashboard indicator lights after, I explained over the phone exactly what light wouldn’t go out and they asked if I would come in and they would look at it. As soon as they looked at it they said nope that’s from the update and there’s nothing they can do to change it back, fine but they wasted my whole afternoon for something they could have told me over the phone. These guys don’t do their homework, don’t let them waste your time too!

Lisa Siperko

My family has used Ensign Pacific for years and they've always been wonderful. For our most recent transaction, Al Rudin helped us, and he could not have been more helpful and professional! We had a pretty tall order- trade in our used SUV for two 'like-new', yet more economical vehicles (and with specific colours, makes, price point). Well, Al came through in spades. My partner and I both came away very happy with our new vehicles, which were exactly what we wanted! And the service didn't stop when we drove off the lot. Al was available after the transaction to answer any vehicle questions we had. The experience could not have been easier- thanks again Al! We'll be back again.

Lauren Fleming

We recently purchased a used vehicle from George Paul. We have been so impressed with his honest, diligent and genuine service. From start to finish he has been professional, courteous and quick to meet our needs and provide us with answers to all our questions. We feel he has gone above and beyond and even when we stopped by a few days afterwards to check on a quick follow up, he was just as great. Not your stereotypical car salesman at all!

Andrew Roosdahl

When every other Jeep dealer was difficult and/or shady, Ensign was quick and easy to do business with. Down to earth guys that made it quick and easy for me to trade my 4cyl up to a 6cyl with a fair price and some extra deals! Big thanks to the Ensign team!

Bill Hart

We had a really pleasant experience with Al. Everything was made clear and easy and we were really happy to drive away the same day with our new purchase.

Marcelle Albi

Best Jeep dealership in the City! Personnel in Service Dept. are absolutely awesome! Everyone that works there is so accommodating. I would not hesitate to recommend Ensign Pacific for all your Jeep needs!!

Ahmad Al Wazzan

5 stars because of Sarah from the servixe center which she helped my wife getting her car in and fixed smoothly

Kelly G

Only issue is calling sometimes the service department is very busy and cannot answer, but other than that this is the best place to take your car in Vancouver. Great service, fair pricing, well trained staff!

Michelle Dahl

I recently heard an ad on the radio that Ensign Pacific Chrysler had opened in Vancouver and have been interested in a 2017 Jeep Wrangler for a while so I visited the dealership. I was pleasantly greeted by Mark Bremner who spent a lot of time showing me the new Jeep Wrangler and very patiently answered all my questions. Mark's no-pressure sales, his professional and courteous attitude will have me recommend this dealership to my family and friends. I will definitely consider purchasing my next vehicle from Mark.

Heather Campbell

Would definitely recommend Ensign Pacific Chrysler! Bought my first new (to me) vehicle from them and it was a first class experience! Sales guy (Mark) was very friendly, not pushy at all. Finance people were super easy to deal with. Haven't serviced there yet but met the staff and they seem great too. Surprisingly pleasant purchase!

SteveRachel Morisette

Excellent service. Service desk and valet service is great.

Sarah Dennis

Thank you so much to Justin for helping to make my experience positive today

Alexander Jecht

Execllent Service

Jon Kipling

Very happy with Jordan Silber and the folks at Ensign Pacific. Jordan answered all of my questions, spent lots of time helping me and my wife come to a decision on a vehicle purchase, and at all times maintained a friendly and professional demeanor.

Ronan Curran

I had a great experience with Ensign Pacific. Tom MacDonald was very knowledgeable, helpful and friendly. I purchased a Jeep Cherokee from him and the whole process was quick and painless. He delivered on everything I was looking for.

Oliver James

I don't normally leave reviews, but I wanted to give a big shout out to Allan Rudin at Ensign Pacific. My previous experience with car sales dealerships hasn't been the greatest, due to pushy sales tactics, uncomfortable experiences and general poor service. However, Allan allowed us to take our time in our decision making, effectively answered all our questions, gave a complete run down of the vehicle, efficiently sorted out all outstanding issues with the vehicle, and gave me confidence that I was making the right purchase. He is responsive, friendly, welcoming and generally very good at what he does. Would highly recommend Allan & Ensign Pacific.

Heather Leake

Excellent service

Brandon Leschert

Allan Rudin went above and beyond to make sure that I found the right vehicle. I never felt pressured to buy and eventually found exactly what I needed. If you're looking for a salesman who has your best interest at heart ask for Al.

Bruce Barden

Family bought a used vehicle there not so long a go and had major problems with it. They don't check the vehicles over well prior to selling. Buyer beware!

brooklyn shaw

i wish there was an option to put zero stars. where do i start! THIS DEALERSHIP DOES NOT STAND BEHIND WHAT THEY SELL, i bought a 2017 jeep wrangler (demo model) with 10,000kms. when we test drove the vehicle it had a known transmission issue which lead it to pop out of reverse (standard vehicle). the sales man George said not to worry the dealership would look after it by having a tech check everything over, we were told that there was nothing wrong with it. bought the vehicle, got it home and within the first day it continued to pop out of reverse. i called ensign to take it in to have it fixed, i was then told that ensign didnt have a transmission tech on staff so i would have to take it somewhere else (who the hell checked out this vehicle prior to me purchasing it???) now i am without MY vehicle for 4 months. while the parts this jeep needs are on back order. DO NOT BELIEVE WHAT THEY TELL YOU, ALL THEY WANT IS YOUR MONEY all you are to this dealership is a dollar sign once you buy it... you literally own it! garbage or not! -Brooklyn S.

Mariza Phillips

Very thankful to Allan for his guidance and trust that made shopping for a car a great experience! As a young female, I was nervous about car shopping, but Allan settled my nerves by not pressuring me into buying, answered all of my questions and concerns, and even provided follow up service when I reached out after I had the car for a few days. Very happy with my new car! Thanks Allan!

Derek Matthews

We just bought a brand new Jeep Grand Cherokee Limited and I have to say the service was appalling! There was zero communication from the salesperson throughout the process and the $31,000 cheque we sent for the balance prior to delivery was cashed and not even acknowledged! I certainly would NOT recommend this dealership!

Armaan R

The parts department refuses to provide part numbers for their products. How can I be expected to blindly purchase a product without ensuring that it is the correct part and of the latest revision? A total lack of transparency, unacceptable. Instead I took my business to a different Jeep dealership who had no issues providing me with all the necessary information.

Bill Stewart

I had an over heating issue with my Dodge Journey and I pulled into Ensign Pacific Chrysler Dodge Jeep Ram at about 6PM Tuesday Sept 18. I met George Paul the company sales and leasing consultant. Service and parts had gone for the day. George and I discussed the problem and we thought the best plan of action to get me back on the road was to go to Canadian Tire and stock up on engine coolant. George very kindly took time away from his job and drove me to pick up the coolant. This is out standing service and a person who really cares about his customers. I made it back to South Surrey with no further problems. Thank you George. I'm on my third dodge vehicle, and plan to stay with this manufacturer for future vehicle purchases. I would consider my next purchase with Ensign Pacific knowing the great service and support I would receive. Bill Stewart South Surrey

Lisa Grey

Great people. Very straight forward and easy to understand. Thanks Will and your team for looking after my Jeep.

Andrew Leask

Al Rudin was fantastic! He helped set me up with a 2013 Ford E150. Great van and the whole process was easy with Als help! I definitely recommend him!

Lee

Been coming to Ensign Pacific for service of my vehicle for years. Very happy with service and staff always helpful and friendly.

syne wear

WORST SERVICE EVER. do not recommend

jora Wahid

It was a great experience. Mark Bremner is an awesome person. He helped me a lot. This was my first time buying car in Canada and was hustle free experience only because of Mark. He is so kind always answerable for any questions. Also, I would like to mention their manager,Al rudin was also amazing personality. They provide me detailed information without any hidden price. I am so glad that i got my grand cherokee from Ensign Pacific.

Rhodell White

Had a great experience, going into Ensign Pacific. Tom MacDonald Was my sales person. We went through everything. Regarding my new to me SUV. By the time I left. I felt good. Now a few days latter. I still feel good. Defiantly would recommend. Thank you!

Mingzhe Bai

My car was beening serviced in here since 2011. Their service is amazing with very reasonable prices. And my girl friend bought a GLK 350 from them, they actually gave her a really good deal because of my loyalty. Those technicians are skilled and well trained so that they can work on all types of vehicles (saw Nissans,Toyotas,Fords, BMWs,Mercedes,Land Rovers,Jeeps etc in their shop all the time).

Kate Ashe

Good and friendly service. Have been twice and never disappointed.

Diane Fleming

Both my son & I was very pleased with Al. he was professional & very helpful .I would recommend him to anyone interested in buying from him at Ensign.

Bill Judge

The service dept at the dealer I bought my Ram at was disappointing to say the least. The service dept at Ensign on my first visit was like a breath of fresh air. Will definitely continue to take my Ram to them in the future.

J Deydey

Got me on the road in a hurry. Great service and the only.place I know that will do a complimentary car cleaning. If I lived in Vancouver they would be my service dealer of choice.

Ali Rafiee

Unreasonable prices

Gerry Vinluan

Awesome customer service from the Sales Department to Service and Parts! Definitely recommend this dealership to anyone????????

Gabe Ulmer

I dealt with Allan Rudin and he was great. I have had sketchy dealings with dealers in the past and I'm mistrustful. Everyone was up front and honest, and took time to explain everything in detail as I needed it, no sly moves. All the pricing worked out to MSRP as advertised online and we were given fair value on our trade in. I would definitely do business with them again. Buying a car should not be a grinding and stressful experience, your spending big money and it should be a happy time getting into a new vehicle.

Gina Zoleikhapoor

SAVE YOUR TIME AND MONEY. DO NOT BUY CARS FROM THIS DEALER. we bought a car a few months ago and it stopped working we took it back to the dealer and now they are asking for 10k to fix it. its a scam and it is not the first time theyve done this. I wish I read the previous reviews. DO NOT waste your money PLEASE!!!

Ben

Great service from start to finish, I would recommend all my fellow dodge owner to get their Vehicles serviced here, one of the exprince I had with Tom at the Parts desk made me proud to be a dodge owner with the service he provides that I had to write a review.

Gordon Harper

We purchased a Jeep from Ensign Pacific and the experience was professional, very well organized and supportive. Would definitely purchase from them in the future.

Tom B

Very friendly staff. They will accommodate you with resolve to your purchasing needs.

Ryan Rasmussen

Al at ensign Pacific Chrysler is the man to see. He made our lives that much better with all his help and knowledge for getting us into our very first new ride. Made everything easy to understand and was very helpful for any questions we had. Highly recommend this dealership and AL for a vehicle purchase. Can't say enough good things about the whole experience. Was definitely an enjoyable experience ????????

Christopher Matei

Great experience dealing with Allan in the purchase of our new (to us) Jeep. Felt informed throughout the purchase process and got lots of support in making the right decision. Thanks!

Alex Garner

Sam and Will in the service department were top notch! Attentive, friendly, and very professional. Great service all around, will be coming back, and telling friends!

Chengzhi Bai

We booked an appointment for oil change two weeks in advance for our Jeep. We came in on time and turned in our vehicle at 11:00 a.m. on time. The guy from the store told us it would take around an hour and would call us when it’s done. We didn’t hear from them afterward. When we shown up in the store at 15:00 p.m. we were told they haven’t started yet since they are very busy today. 4 hours! Nothing was done. And they didn’t even have the thoughts of telling us they are not able to finish the job on time. They just postpone the work and promise they will do it immediately when we physically at the counter. What’s the point of making an appointment if you cannot keep it. The entire day was wasted thanks to them. We chose this place due to it’s reputation of professionalism and we are extremely disappointed. This would be the last time we use their services.

Michal Rybisar

Well, there's no need for a long story. As they say, everything is easy at Ensign Pacific. Well deserved 5 out of 5 after a 1+ year experience

Tammy Dennett

After a bad experience with another dealership, I pulled my vehicle and scheduled an appointment with Ensign Pacific. I was not disappointed. The service was fast, friendly and efficient. A water leak was detected, a quote provided and my vehicle was repaired and ready for pick up by mid afternoon the same day. It couldn’t have possibly went more smoothly.

Akash patel

i asked the mechanic that how much brakes are remaining on my vehicle , he said 4mm , i went to another mechanic we took a look at my brakes, they were like new, this guyz just want to charge you money, they are doing froud estimation to charge money form customers.... i complained , and they just told we will not send you email about maintenance, ... i have old brakes as proof. i can go to consumer court..

V

Just purchased my 2016 Jeep Wrangler from Michael. Great service and price. One of my best car purchases experience. Also manager Donald and Cam was overwhelmingly helpful.

Adam N.

The whole operation here is pathetic

Doug Smith

Great service and parts team. Always go the second step.

Trevor Kirkby

I took my vehicle in for a service & they do a vehicle checkup. On their vehicle checklist they checked everything good. I had 2 burnt out headlights & all my fluids & tire pressure were low. When I called the service department to make them aware of what was going on I was basically called a liar & talked to like garbage. I was a loyal customer but now I will not go back there, I don't trust them

Andres Sepulveda

This is the 3rd vehicle I have purchased and have enjoyed how easy and professional the staff is. Thank you Mark Bremner for your assistance in finding the vehicle we needed at the right time. Regards, Andres Sepulveda President XTR Building Services Ltd.

Dan Tatton

Allan really went the extra mile for us. We appreciated his hard work and honesty throughout the process. Highly recommend both Allan and Ensign for buying your vehicle.

Abdullah A

Really professional and fast service

cindy kungel

I get my regular servicing done here for my 2011 Honda Civic, the service advisors have always been very fast, friendly and honest. I would recommend!

Vanda Termansen

I went to to get my car serviced and another car in the showroom caught my eye. I was pleassantly surprised by the friendly welcome, professional service. and especially the test drive and information provided by Keishin. He took his time and listened, and was very knowledgeable. I would definitely recommend this dealership, overall an excellent experience.

ed naiki

The service was good and fast

Clarisa G

Our experience was excellent, the staff was very friendly and helpful, we are very happy with our new jeep, thanks a million to Rachell she's the best

Charlotte Kiko

My husband and I came to look at a Wrangler while our Cherokee was in for oil change, and the sales people gave us space till we wanted to talk, which was super nice. Service people were great explaining the issues and the bill. Even got a courtesy car for the afternoon while our Jeep was being serviced. Will definitely be coming back.

Lauren S

I've brought several vehicles here over the years and have always been impressed with the level of service (service crew is awesome and the mechanics have a wide range of knowledge and expertise), attention to detail and overall customer experience. Thanks for all your fantastic hard work!

Chris Matthews

Simply, the best new car experience I have ever had. Al Rudin was knowledgeable, fair, communicative and professional. I would strongly recommend Al and the Ensign Team to anyone in the market for a new Jeep product.

Tomas Mohr

I was at this dealership today. I had a great experience talking to Melissa. As I am going to be purchasing a preowned vehicle, I asked her to give me as much info about it as possible. The car was initially purchased elsewhere and is being now sold by another dealer too, but she still spent time, did a search in Chrysler database and even took care of a exrended warranty transfer which is all set now for me as a new owner. Excellent service and understanding, very fast too. Very glad I talked to her today. Thank you!

vik c

I bought a Jeep Renegade here two years ago. After the sale was complete, the salesperson asked me for a ride to the skytrain and I agreed.. no problem! They asked me for a google review on the ride to the train, which I agreed to. Once again, no problem! I would be happy to. After I agreed to write a review, they told me I was "really hot," which I found to be very unprofessional and to be honest, it made me very uncomfortable. Fast forward to this January: I had been having minor problems with my Jeep since I bought it. I finally had some time in my busy schedule to get it dealt with so I phoned up Pacific Ensign and was connected to the service department to make an appointment. The person who I spoke with on the phone was not outright rude but very curt. I had a list of problems I needed addressed and the person on the phone kept cutting me off and trying to end the conversation before I was even halfway through. It was very frustrating. Finally when I had told them everything, we scheduled an appointment and I was told that I would get a loaner car to drive while mine was in the shop. I was rushed off the phone before I even had a chance to ask any more questions. When I came in for my appointment, I was asked by the person at the desk why I was bringing my car in. I told them I had gave the list to the person scheduling my appointment on the phone. I guess the phone person never bothered to make a note of the issues I discussed with them at length. Once again I told the person at the desk all the issues. Once again they seemed very disinterested and kept rushing me and talking over me. When I told them I had the extended warranty, they insisted I didn't. Not once did they even bother to look my vehicle up or ask me to see the paper work. I even asked if they could search it and they just kept insisting that my warranty was up. I was under 90000 km at the time and guess what? My warranty is good until 160000. When it came time to pick my car up, I dealt with a different person at the front desk who actually was friendly and LISTENED to me. He was awesome! Unfortunately it seems the person who I dealt with when I dropped my car off didn't bother to write down what was actually wrong with my car (AGAIN) so only one problem on my whole list of concerns was addressed. They also gave me an oil change that I didn't ask for. Although I appreciated the oil change, I would have liked to be consulted before they just went ahead and did the work. I called their office about my experience twice and the person on the phone didn't seem to care and didn't take any sort of action both times.... Surprise surprise! Don't waste your time here! Obviously the Pacific Ensign way is to screw customers out of their money and throw them out the door ASAP. I have taken my business to Nanaimo Chrysler instead... They are rockstars! Feel free to check out my review on them

Gurdeep Chatha

Sales staff was very very good and they helped us in every possible way. Sales manager was very friendly and not pushy at all. I definitely recommend going there and gave them a chance.

Shaun

Best Jeep Dealer in Vancouver! Just bought recently our Grand Cherokee there and the whole team is so cool.. Graeme Izard thank you for helping out and being such a good guy! George Paul thank you for being so knowledgeable, professional and kind at the same time! I missed your great coffee :)

Pearljoy Pereira

Fantastic sales staff at Ensign Pacific Chrysler! A great selection of new and used vehicles and really knowledgable staff on the sales side of things. Would definitely recommend this dealership to friends :)

Nathan Schnarr

My wife and I just went through purchasing a Jeep Wrangler at Ensign Pacific and had a great experience working with George Paul. We took about a month from start to finish to find the right vehicle for us. George gave us plenty of time to make the decision, and he did a great job in giving us all the information we needed, without any of the high-pressure tactics. I wouldn't hesitate to buy another vehicle from them in the future.

Kenneth Tsui

Friendly staff, excellent service!

Peter Bidin

I visited this new dealership the other day and the entire staff was very professional and courteous. I ended up buying a new Jeep from them and the whole experience was wonderful. I would highly recommend this dealership to friends and family. Thank you Ensign Pacific for the great service!!!!

Kris D.

I visited Ensign the other day to discuss the possibility of selling my Jeep. Keishin, the salesperson who assisted me, was extremely knowledgeable and friendly throughout. I will be happy to do more business with Ensign in the future.

Mike

Smooth

Wun Tun

Came here for service. Booked appointment 3 weeks out and still had to wait 2 hours for an oil change. Nice staff . My car was washed with some missed spots and vacuumed. Lounge has free coffee and tea. Parking is a pain with triangular lot but I always find a spot.

Joel Bernard

2nd vehicle we have purchased from Allan Rudin. Great experience both times! Would absolutely recommend him.

Mike Dennill

This was the easiest new car buying experience I've had. Allan was super helpful and efficient. I'd recommend Ensign to anyone looking for a new car. Thanks again Allan!!!

Les Arvai

These guys were great!! They were very personable, and super efficient. Excellent service!

Chenoa Johnston

Made the mistake of being in a rush when visiting Ensign the first time to figure out an almost new SUV. Great service but could not get it all done in the time I had alotted myself, so I missed an important meeting. Imho I waited 30 minutes too long.... now it's March 2018.... the wait was worth it! I finally bought a new/used Ford Titanium SUV 3 months ago. I am super happy with the car and the service. I went there thinking to replace my old Honda Van as my daughter needs room for music equip. George Paul was my salesguy. I wanted to get her a newer model van, and she wanted an older Jeep model, which was a standard tranny. She has a bad knee so I felt the standard was not a good idea for her. I was going for the Odyssey. George really listened to our needs, and knew every vehicle in detail. He took us straight to the SUV that suited us perfect. Really happy with the service. Very fast and considerate. I got an extra full warranty to relieve any unforeseen issues. Plus they found me winter tires at a deal a week after my purchase. 3 months later and George still answers any questions I have on the vehicle. My advice: check the warranty on any used car and buy extra for peace of mind. It's worth it. Will never use another salesguy other than George.

garrett schmidt

Nothing but negative things to say about the service department. Have had two separate appointments where I have left the truck with them all day. After two full days without my vehicle the engine light it is still on. Zero updates given throughout the day until I called them thinking the truck is ready for pick up. Not to mention a mistake was made where they mixed my truck up with another and then instead of fixing it, they sent me on my way having me have to call them back asking why two tires on the right have been rotated and the air pressures where left as is. Driving around with 50/80 in the front and 80/50 in the rear, with the TPMS light on. All in all, was charged 500 bucks for a solution that didn't fix the problem, and then quoted another 500 for what they think it might be now. Most unprofessional place I have ever been. If 0 stars was an option, that's what I would give. Sincerely, Garrett Schmidt