Reviews of Carter Honda (Car Concessionaire)

Munique Bandeira

I had a fantastic experience in purchasing my vehicle with Carter Honda, for the second time. Cherry was great to do business with, very professional. She wanted to make sure the car was a good fit for me and my family. Cherry and her manager were flexible and understanding while negotiating, making sure we were happy. I highly recommend anyone purchasing a vehicle to browse their inventory, not only do they have a great selection but their customer service is amazing. Thanks again Cherry.

Sarah Pike

I have been going to Carter Honda for 13 years. They are fabulous. Top-notch customer (and car) service, always. Shout-out to Bill Glavas, the best front desk guy there is.

Kartik Monga

It's a good choice for Honda service. Less commercial customer service and more personal. Good location .

Galivinn

Overall very positive experience, salesmen continually was exceeding my expectations. Only hiccup was that I bought a car I hadn't driven and ended up pulling out the passenger sit adjusting the rails and reinstalling it. I can't remember if that was on the 150 point inspection but there sure was a lot of other things covered. Definitely would be 5 stars for Alan Li individually though.

janiece w

Horrible customer service, way under staffed. Competency of motorcycle service department 1 Star. My brand new '15 KTM 690 was in for 1st routine service, they damaged my ignition steering lock and basically blamed me for it ?! I dropped my …

Mojtaba Saniee

They are so accurate and inspected my car thoroughly, noticed that the condenser has problems although it was not in the requested service. Thanks ????

Output Dimatibag

If your looking to get a new car go here at Carter Honda! All of the staff/employees are very knowledgeable, helpful, and friendly. You will experience top of the line customer service 10 out of 10. Are you looking to finance a new car? Your looking at the right place! You can’t go wrong with Carter Honda! They will do their best of their abilities to get you approve & take home the car you want in no time, if your presented a quote to a vehicle you like to buy but doesn’t meet your budget? No problem they will work with you until your comfortable with the payments. I guarantee you won't be disappointed. Give them a ring book an appointment they will be happy to assist you to get the car you want. Big THANK YOU to Tim, Erica, Sabrina and the rest of the crew for making my dream come to reality.

RIDDHESH SURATI

There are many factors involved to buy a car from Carter Honda !!! 1). New Cars are protected under roof most of dealership put there inventory outside without any protection. 2). Price - Carter Honda gave best price in town compare to other Honda dealers. 3). I saved my time and money because my sales representative Mark - Detail Knowledge about car and he help to select best car for my need and price offered by him was one of the best deal in Vancouver Thank You - Carter Honda Team

JohnnyBoy355

Convenient location and reliable service is just what I needed. The repairs I had done work well and the additional service advice was given with safety in mind (Age of tires, fluids etc) All in all a fine experience.

Steven Gamboa

Great service, really went above and beyond at Carter Honda. Low pressure and not attempting to nickel and dime you for every dollar compared to other dealers when I was shopping around. I recommend setting up an appointment with Joe; you will be taken care of.

Dominic Bouvette

Everyone i delt with were amazing, Erica the agent who sold the car was really helpful. I traded my Toyota lease for a new Honda Civic and they gave me a great deal. The lady who worked in financing was fantastic, i sadly dont remember her name but i would buy another car just to have the pleasure of dealing with her again. Thanks for everything. I would highly recommend

Tyler S. Ryckman

This was my first experience in buying a Honda brand new from the dealership and it was a great experience ! Bob was awesome, understood our needs, took the time and didn't apply any weird or uncomfortable pressure. This is exactly what we were looking for ! Sincerely enjoyed our experience.

Amrit Khakh

This was my first time purchasing a vehicle from a dealership and I dealt with Jason when I was there. Needless to say I couldn’t have been any happier with how he took care of us! He made sure to remove all of our doubts and misconceptions about car dealerships and made it a smooth and easy process the whole way! My new CR-V has been awesome thus far and I could not be happier with it! Thanks Jason for your hospitality!

Car Men Mah

My husband and I just purchased our Honda HRV from Lyle and we love it. He was professional, honest, easy to talk to and very accommodating as we had many questions and he was able to answer them. The overall experience purchasing our HRV from Carter Honda was very pleasant and we would definitely recommend them. A BIG shout out again to Lyle and Laaya in assisting us in purchasing our first car together! :)

Peter Whittle

I arrived at Honda with my wife to check out the new Honda Civic Sedan, we had no plan to make a purchase that day but had heard great things about it so we went down to Carter Honda, which was in a great location for us with easy street parking. We were met by Anna Gratynska, who was very patient while we looked at every single model Honda has to offer. Anna took us for a test drive in a model she thought we would like. We loved it. We then took a break while we considered going to other dealerships, Anna did not pressure us to sign and encouraged us to think about it before purchasing. We came back that day and fellow colleague Steve Gotch who specializes in the civic model and has expert knowledge on engine capacity gave us some more useful information which helped us compare to other cars which we were considering, it was simple honest advice. Anna was very courteous throughout the sale, simply helping us understand costs, breakdown of different options for the car and helping understand what we want out of it. There was no upsale on any aspect of the car purchase, simply wanted to find what we were looking for. Having driven a Prius, 4Runner, Mini and Golf previous I was looking for something in-between them all! A car that looked good, had space for traveling, great on gas and had some kick. The new shape of the Honda Civic Sedan looks great! The fuel consumption is as good as the Prius in my opinion! The space inside is incredible, lots of room and it also has a good kick when you put the foot to the pedal! Inside is state of the art with the touch screen dash, camera sensing when turning and we love the moonroof. There is no surprise this is the 2016 Canadian car of the year. I've had it a couple of weeks and not found a single flaw with it, it's fantastic! I've had several people stop and ask me about it while out driving, i've directed them back to Carter, Honda to receive the same great service I did! Thanks again, Peter and Lindsay

Seif Borgi

Alan was my salesman and he helped me throughout the shopping experience. From the moment I spoke to him on the phone to the day I went home with my new Civic EX, Alan and the team at Carter Honda have been more than awesome; very friendly, helpful, and accommodating. I would recommend Alan and Carter Honda for anybody thinking about buying a car.

redleadkiller

I am very happy with the excellent motorcycle service I received at Carter Honda. To start with, I am a woman and an inexperienced rider. Simply put, it would be very easy for a mechanic shop to take advantage of me. Thank goodness Carter Honda gives old-fashioned, good quality customer service and is fair about their recommendations and pricing. I drive a Honda CBR125: basically the smallest cc bike that is still street legal. And I love it. But I was noticing some performance issues - at first I wrote it off as bad riding on my part, but then the fuel injection failed. So I took it in to Carter and the guys there completely took care of me. They test-rode it, figured out was wrong, and were very honest with me. The service manager James was very clear about everything and explained things in terms I could understand, even physically showing me each problem on the bike and going through the estimate step by step. He told me which repairs were critical and which were more optional, and what the benefits would be of getting the work done. Yes, I was pretty surprised by the amount of issues with the bike, and the amount it was going to cost me, but the guys at Carter did everything they could to keep the cost low, and even ended up coming in under budget. They also took care of other issues that they found with the bike as they were taking it apart and didn't charge me extra for those fixes - including rewiring my handlegrip heaters. They finished the job ahead of schedule, cleaned the bike from top to bottom, and gave me a courtesy call to let me know when everything was ready. When I went to pick up my bike it was waiting at the front of the shop, clean, fixed, and looking brand new. It also rode like a dream, way better than ever before. It turns out I am a decent rider and the issues were with the bike. I absolutely love my bike again, and even more than before. I will definitely be returning to Carter for regular service on my Honda.

Matt Shannon

Very poor experience. Brought my trade-in to be evaluated, as I was considering a newer car. Salesman texted me later offering a generous amount. I came back to buy the new car/work out the numbers and they gave me a bait and switch, offering thousands less for my trade-in than the salesman indicated. I would never buy a car here and suggest you look elsewhere.

Karalee Greer

My car was serviced in great time and I was driven home after dropping off my car and was picked up to get my car when it was serviced. Honda service always calls me if any other maintenance of concern is indicated when I bring my car in. Thanks Honda Service. ????

Napier Rathbun

Mark at the Carter Honda Service desk was very helpful. The service was completed quickly and ready for pick up the same day. Nothing but great customer service!

Chris Speaks

Been a customer for years now. I would like to say thanks to Andy. He is very good. knowledgeable. It can answer all your questions. No prressure coming from him. I thank Bob the Sales Manager also for referring me to Andy. I thank Sabrina also of the Finance department. Everything went smoothly. I recommend Carter Honda dealership in Vancouver.

Olivia Peterson

I am a student who obviously wants to be safe but also needs to be practical with my money. Winston was so understanding and helpful in guiding me towards making a decision of what repairs were a priority for my car right now. I didn’t feel pressured to make an (expensive) impulsive decision but I also appreciated his input!!

Ray Sun

I checked out other Honda dealers in lower mainland before coming to Cater. Carter Honda offered me the best price and service, not like some other dealer which only gave me full of BSs. Sami and Sabrina were very professional and helpful, I would recommend Carter Honda to everyone.

Oben Hart

I took my motorcycle in on short notice to have an oil change. The mechanic was helpful and quick and had it done in no time - he even oiled up my kickstand to help it swing more easily without any prompting.

wes

I came in to see Alan Li and he made the whole buying experience very pleasurable and simple. He knew everything about the vehicle I was looking at and answered all my questions in detail. I'm very happy with my civic sport hatchback and would recommend all to go see Alan if you guys want a smooth buying experience!

Ian Lee

Bought my first car from Cater Honda just a few days ago. Sami was my sales rep and he was an excellent representative of the dealership. He made it clear that his intention was never to push a sale if the customer was not behind it 100%. He was patient, and accommodated my many questions and inquiries about the technical aspects of the vehicles I were considering. Overall, I found the experience of buying my first car alot less painful and sketchy than it could have otherwise been, very much in large part due to the professionalism of Sami and his colleagues. He has made the journey even more memorable by sharing many of his personal experiences with cars and often put himself into my younger shoes to try to come to the best fit for my needs.

Harshwinder Sandhu

Amazing experience because of the salesperson Sonu Kainth.. Not really satisfied with the dealership but because of Sonu I still went to buy the car with them.. Amazing guy and really friendly.. Bought a used civic 2016.. Got a great car.. Overall recommended????????????????

Anna Kwok

The service at Carter Honda was exceptional. Bob Louie, sales consultant, was amazing!! He made the experience of buying a vehicle so smooth and rewarding. I was very happy with my purchase and I would recommend this location and Bob to anyone who is looking to purchase their next vehicle. Everyone else in the dealership was also very friendly and helpful. Thanks Carter Honda and Bob!!

J F Fernandez

Very satisfying experience at Carter Honda. Sara went out of the way to make sure we had the best product and service and delivered on time. Very pleasant staff at Carter Honda. I will shop there again in future.

Nancy Duan

Great experience; I wanted to buy a new car on a budget. Worked with Kevin and he was very informative and patient with all the questions I had and gave me a deal at a good price. Staff were pleasant and reasonable.

Faisal Qureshi

I had to change all three locks on my bike and these guys did pretty amazing job. They got it done within 3 hours and their price were very reasonable as compare to other Honda dealers.

Patrick Shaw

Recently leased a vehicle through these guys, it was a great experience from the moment we walked in, to finding a car, working out a price and eventually taking delivery. Pedro in sales was a pleasure to work with and Sabrina in finance was also very helpful. Strongly recommend if your looking for a Honda dealer. No complaints.

G Ped

Got scolded for parking at their service area despite the fact I was there for an oil change appointment. Thought I was being nice by saving them the effort of having to move it from the front. Other than that, service was quick and friendly Lina was efficient. Brendan quite thorough going over warranties and Joel/Sam instrumental in me getting my GL1800.

g cc

We have purchased a Spark EV from Carter Honda. The sale person was very nice and professional. The service was good. However they charged $499 documentary fee with guaranteed three months XM radio; we did not get the 3 months accident radio after money was paid. I asked her a few times see if they can set it up for us, no answers. I have purchased a few used cars in different dealerships. They usually do what they promised to do, except this one,. I'm very disappointed. When I purchased the car ask him to wave that $499 fee. But they say they have to charge it, because he come with so much added out the values. They charge it but I did not give me what they promised to give. so if you going to purchase car from them make sure you get the XM radio setup before you get them the money. A week after, the service department contacted me and got everything sorted out.

Hamid amiri

Hi, I'm glad to have come to your company to buy Honda Civic, I think carter honda is a trusted company to buy a variety of cars. The active personel and my friends were of great help in buying my car. Especially, Erika was very energetic. It was just a mistake that seemed to me when I was delivering. I liked to see it in the interior and very clean, but unfortunately in the open air and under the rain. Other forms I received a delay in purchasing the Matt, which I ordered. Thank you very much

van Wirth

I was cautious when first going into the dealership as the reputation of car salespeople is generally dodgy, but I found the people at Carter Honda warm, welcoming, and not pushy. I was working with Kevin and with Josh. They both answered my questions while allowing me to go about investigating the car I needed in a non-invasive way. It was a stark contrast to Pacific Honda in North Van where the give you the dreaded sales lines. I didn't end up buying at Carter simply because they didn't have the vehicle in the year I was looking for at that time. Still, anyone who wants a no-pressure situation, I'd highly recommend talking to Kevin or Josh. I wouldn't hesitate to recommend them to my friends.

Rashid Aziz

Put a deposit on an EV with dealer to apply for scrap program for old car. Got a call to say they had sold the car a few days later. Calls not returned from sales manager or GM Unethical business practice

Kelty Bromley

Took my car in for a service. That part was fine. Asked them to put my front license plate on. They told me they had to take my whole bumper off to do it and we’re going to charge me $145. Took my car to Aamco, they did it for free in 5 minutes. Have been taking my car to Carter Honda for servicing for 5 years. I’ll be going to Aamco from now on.

Beyondonethousand

Carter Honda service Has always given me excellent service with great communication. They have always given my car great and reliable maintenance as well as good advice on what I would need to keep my car reliable. You can pay now or you can pay later. It’s that “later” they want to protect you from.

Danny Wood

Really great Honda dealership, the best that I've dealt with in Vancouver. Highly recommend speaking to Carl Olan if you are able to - Carl was very friendly, knowledgable about the product, and easy to talk to. He provides a car buying experience focused on providing information and support rather than attempting to force a purchase, and of course Hondas are great vehicles.

K L

Very satisfied with the service on my cbr600rr. They installed a rear spool on a damaged thread hole and adjusted the gear selector for me in less than 1 hr.

Alfred Wan

Had the experience to deal with Ken and Kelvin, very professional sales rep and manager. They understood my needs and met what I want without stepping in the dealership until I had to pick up my new vehicle. Due to Covid all the communications was through email and phone and the experience was pleasant. Not one bit I was pressure in the sale. If your in need of a new or used vehicle contact Kelvin or Ken.

Pascaline Denblyden

Ending your lease earlier is never very welcomed by a dealer. But Sami Omar was very helpful, professional and helped me to make the process as easy as possible. I would recommend him with no hesitation. Far cry from the service I received on the North Shore. Tks!

Joshua Fujimagari

Carter Honda is an incredible dealership! The entire team has embraced me as a valued customer and supported my desires and needs across a few vehicles. In particular, I’m grateful for Carl and Sabrina always going the extra mile to ensure I am safe and happy in my vehicle. Highly recommended!

Ann Bau

Bill in the Service Department was very helpful in advising me of my options were for my door lock issues. He was able to get back to me with a sharp quote promptly, and the job was completed within a couple of hours.

Jasper Chen

Overall i had a great experience with Bill. He is a really chill dude and very helpful on many thing. However, i told them this was my first time purchasing a car and i felt a little uncomfortable when one of the managers said to me, "can you give me a good reason why you don't want to get your signature down and buy the car right now?" Well, duh it was my first time buying a car so i didnt want to rush into making such a decision. But like i said, overall was great. The finance manager Chelsey was friendly and helpful and she made sure i understood everything before i signed anything.

Byron Sheardown

All the staff were very nice and professional. Welcoming and treated us with respect without high pressure sales. Bought my daughters first car and they made it very special. Thank you Carter Honda!

Jeffrey Kennett

Poor service standards. Took my car in for a service. Its only 2 years registered even though it is a 3 you model. I told them dont try and upgrade to a 3 year service package as it only has been on the road 24 months and less than 22k km. They called later and wanted to upgrade the service... Then they forgot to check the brake fluid levels. 5 weeks after the service the brake level warning light comes on. They have had a lot of turnover and the staff is not good despite charging Honda shop rates....

Mo Afrasiabi

You know you are in good hands the moment you step in the dealership. I was just browsing and I ended up with a lovely Accord Touring 2.0T. I got a very good trade-in value for my old Honda Accord and a good deal on the new car. They left me with very little to think about to make a decision (i.e. the colour of the car.)

yvette y tang

Honda are good reliable cars. But I've driving BMW for many years. Recently switch to Tesla....I did have a Honda before, just not enough guts for me and light as a tin can. Didn't like that.....

Ayissi Nyemba

Great customer service, they helped me from my arrival to their location until we leave. They took care of me in every aspect. And, get me approved for the best car i could ever dream. Good work guys

Matthew Ramadan

Had a fantastic experience buying a lovely Honda Accord from Robert Greaves - he is excellent. highly recommend him. He was amazing throughout the whole process and followed-up with us multiple times. He also called twice after we had purchased to ensure everything was okay and to walk us through any questions we had.

Christopher Bolger

The Service department at Carter Honda is superb. The level of technical expertise is beyond compare and the customer experience is top notch. I couldn’t imagine taking my vehicle anywhere else for service. Carter Honda is number one in my book!

Emin Nadjafov

Don't buy a car at this dealership, unless you wanted to be treated like garbage. The dealership tries to include hidden fees last minute before closing the deal, when the final sales price has already been negotiated. General Sales Manager Rashid has no clue what customer service is, and makes it seem like he's doing you a favor by selling you the vehicle. The financing department tries to rip you off right and left. What a shame to such a great brand as Honda!

Jennifer Brady

I've had some bad car shopping experiences in the past and was dreading doing it again. I'm pleased to say the team at Carter Honda has changed my view of what that experience can be! We were introduced to James when we walked in and right away we could tell that this was going to be better. James was super friendly, down to earth, and honest. He let us take a few cars out for test drives and was very knowledgeable about them. This was our first experience buying an electric car and he took all of our questions about the range, charging etc and could actually answer them! Which, let me tell you, was not like my previous experiences. Through the negotiation process James and his Sales Manager were great to work with. We never felt that we were being taken advantage of and believe we got a great deal with them. Even after we closed on the car and we had questions about the car or checking the tire pressure, James was quick to respond back to us and even helped me on Black Friday when they were VERY busy to get a replacement battery for one of the Fobs and fix the tire pressure notification. Thanks again to James and the team at Carter Honda. Highly recommended!

Orwin Lau

I have been going to this dealership since 2011. And I am onto my 3rd vehicle here. Pedro in sales and Sabrina in finance are some of the best automotive industry people I have worked with. I continue to bring my business and others here as everyone I know gets the same top notch service. This is the premier Honda dealership in the lower mainland! A+++

Johanna Mills

I had a great experience with Carter Honda, in particular with Joe, when leasing my recent vehicle. I never felt under any pressure to make a decision and I had a lot of questions which he answered thoughtfully. Joe really took the time to …

Geoff Peters

My partner and I bought a 2010 Honda Fit from Carter Honda last weekend. We did our research and this car is the best for our lifestyle and had the best reviews. We are very happy with the car so far. Abby did a great job of showing us the car's features and came along for the test drive. The Carter Business Manager Jen explained all the extras such as various protection plans and extended warranties, and we are happy with our decision. They threw in a few extras such as a free tank of gas and the first oil change complimentary which are very much appreciated. We plan to continue to have our vehicle serviced at Carter Honda. Thanks!

Toby Gorman

They fixed the problem in the time and estimate they gave, and were quite helpful. However when we picked the car up the lady on the desk was not helpful or polite, and they didn’t tell us why one of our keys was now covered in electrical tape!

Ronald Lee

Recently bought a brand new Odyssey touring. After pickup, scratches were found on the bumper, paint chip on the driver side door, paint defect on passenger side rear quarter panel, and alignment issues. Contacted sales manager to make it right. After he saw the vehicle, he basically just ignored all our calls. Will not recommend this dealership. Edit: 22nd June, 2020 Response from the dealer through Google Reviews a year after the bad review definitely does not help. It shows how this dealership treats their customers.

Joseph Edward Irwin

I would like to thank Bill for being patient and helping me purchase my 2019 Honda HRV. Bob (manager) for explaining things thoroughly and taking the time with me as I wasn't familiar with trim levels/options. 5* service

Richard Marcuse

It was time to replace my old Camry, and I wasn’t looking forward to spending much time in dealerships. It turned out that many salespeople I met were pretty nice and straightforward, but, as I ended up buying a Honda Certified Accord at Carter Honda, I was really able to see the dealership up close – and it really shone. In short, the folks there totally exceeded my expectations! The car I acquired was fairly-priced, I believe. Although prices are not negotiable (somewhat to my surprise), after continuing to watch the market, even several weeks after my purchase, I continue to believe that the 2015 Accord was fairly-priced. My biggest surprise was with my salesperson, Bob Louie. He was truly excellent. He knows the cars, he wants to know the customer’s needs and he is endlessly helpful, patient and even has a sense of humour! You may want to seek him out. I’ve said to a few people that Bob is less like a salesperson and more like a hotel concierge – that is, he really seems to want to meet the customer’s needs and desires rather than being primarily focused on the dealership’s bottom-line. (And when I took delivery of the car, it was prepped, shined and spotless, at the time he promised.) Bob; Madilyn King, their Financial Service Manager; their receptionist; the ICBC person – everyone I met in the dealership was nice and solicitous. I haven’t used Carter’s Service Department, at all, so I can’t comment on it, but I am easily able to say that this dealership delivered a superlative experience. And their coffee is pretty good, too!

Holly Johnston

Our salesman, Keanan was great and helped us find what we needed, over and above! The service dept however was disappointing. After purchasing a used Odyssey, they delivered it to me quite unclean. Even after I requested they clean it some more, I was still unhappy. Too bad.

Dominique St. Jean

Great service, very understanding of what was wrong with my bike and totally transparent with regards to how I approached dealing with it. They made sure the bike left I. Better condition than when it got there. Cheers guys!

Ricardo Mendes

Very pushy sales rep. Nadia didn't want to help if we did not agree to take the first car she showed us. When we said we had to talk about it before closing the deal she got all upset and wanted us to give $500 as a deposit even tho we said we weren't not going to buy the first car we saw. Super unprofessional of her. Just be aware!

Kari

Fantastic services and one of the best dealerships I've been to so far! The whole process went extremely smooth and they did everything they can to satisfy our needs. Aryan and Ariel, part of the sales team, were especially helpful and accommodating. Me and my boyfriend really appreciate their dedication to high quality services. Will definitely recommend them to everyone! :)

ali moha

The best car buying experience I had, it was fun getting to know Bill, he knows his cars! He kept me in the loop the whole time while I waited for my car. He was fully transparent with me and got me the best deal out of 4 other dealers. I will definitely come back when my lease is up!

Jeanette Tsia

Extremely happy with my whole experience at Carter Honda! Buying a new car can be an extremely stressful situation but Alan Li made the whole process extremely easy and stress-free for me. He answered all the questions that I had and never made me feel rushed to make a decision. Thank you so much Alan!

Min Cooper

Staff are friendly but when it came down to buying a car they were not even close to being competitive. I never make car dealers an offer and if they want me to buy a car, I ask them to make me their best offer. They said maybe they can take of what was equivalent to 1% and that was a maybe. Also told them I was buying either their car or one from a competitor. When they lost my sale and I ended up with about 7% off from a competitor, they were concerned they lost the business and said they didn't think I was serious. Guess they didn't believe that customers saying they're serious car buyers mean what they say.

woi-ling wen

The staff at Honda motorcycles were as always great. Efficient and courteous.

Karthik Duraisami

I purchased my brand new Honda Civic 2019 LX . Their customer service was excellent . The staffs are very professional and all of my queries answered and requirements were taken care very well . A big thanks to Joseph Antigua ( lease manager ) , Bob Louie ( Sales manager ) and Chelsey Kadyschuk ( finance Manager) who worked closely with me in buying my brand new car . Last but not the least, a big thumbs up to Megan at the reception. I would highly recommend Carter Honda and I look forward in dealing with them in the future .

Pablo Von Yaletown

Had an excellent experience buying a new CR-V. Bob Louie was top notch, a real pro. He was very flexible arranging multiple test drives, answering questions and finding answers. It was a pleasure dealing with him Everyone we dealt with were helpful and we have no hesitations recommending Carter Honda to anyone looking to buy a Honda.

Elizabeth Brubacher

Just over a week ago I walked into Carter Honda. I was just looking around but I had been looking for a sports car. My dream car was the Honda S 2000 - preferably yellow. At the dealership I met Walter who showed me some of the new Hondas. He was very professional and a very nice young man. Before I left I shared my Honda dream. I couldn't believe it when he told me he knew someone who had one and that they might be getting it in. I was more than surprised when I got a phone call the next day from Walter, saying they had my car. He brought it over to Granville Island where I happened to be to show it to me and take me for a test drive. The next morning I went in and signed the paper work and by noon I was the proud owner of a yellow S 2000. My experience at Carter was over the top! I have never been treated so well and I was only buying a used car! Every person from the Walter to the General Manager to the people in accounting and insurance were wonderful and made the experience so easy and fun. I felt like a VIP!! When it was time to drive my car away, they had it sitting in the show room with a big red bow on it! A few days later I went back to pick up the owners book that I had left there. After taking grandchildren and children for test drives in my car, it was pretty dirty. Walter met me at the door and insisted that he take it down to service and get it washed for me. That's what I call exceptional service! Thanks Walter and everyone at Carter. I'm enjoying the dream!

Ashley Gartshore

The staff at Carter Honda are amazing. They answered all of my questions, were able to get my vehicle in and serviced quickly, and charged a reasonable price compared to other shops. I will be back!

Lucy Russell

This is my second lease with Honda and I’m happy with my experience! Herman, Steven, Madilyn, and Stephanie helped us get the best car, with the best options and they were a joy to work with! Thanks Honda!

Felix Hunter

Absolutely outstanding service here at Burrard Honda. Bob Louie and his team were a pleasure to work with, and Sabrina is truly wonderful. The Honda pretty much sells itself, but what sold me was the staff here, and the feeling of confidence in a long term working relationship with this dealership. Well done!

Colette Belanger

Amazing service and extremely helpful! We sold our used car to Carter Honda and had an easy and wonderful experience. Bob, the manager made the process painless and gave us an excellent and fair deal for our car. Definitely will be back if we need another car! Also had used Carter's service department for several years and have had excellent service from them as well. Have recommended them often to our friends.

t9ai smith

It took us a while to decide on which car to buy. When we finally decided on purchasing a used EV, we stopped by Carter Honda and met with salesperson Erica. She was so incredibly helpful, kind, and not at all pushy. She asked us about our driving needs and showed us a couple vehicles a Chevy Spark and a Nissan LEAF. We very quickly decided on the Spark -- we both love the way it drives! We also appreciated the Simple Purchase Program. After we made our decision, the next day we came in and worked with Sabrina on financing and finalizing everything. She was delightful -- a great sense of humour and very professional! I have already recommended Carter Honda to a couple friends who are thinking about getting a used EV.

Luis Fernando Teles Garske

We did test drive in almost every single car, and Peter was very nice with us trying to find the best option for us and explained all specific detail of each model, finally we decided for 2016 New Honda Civic and was the time to receive a good help from Sabrina, she is polite and funny. We have appreciated buying a car at Carter Honda and we recommend them. About the car we didn't have nothing to say against, its an amazing car. We had a 2007 Honda Fit, but this new Civic really surprised us. Honda Congratulations and Thanks Carter Honda. Special thanks to Peter, this guy is the best.

Kzprex

Janssen helped me with my first ever brand new car and it was one of the best experience I have had so far! He was willing to go above and beyond and If I was to recommend someone to get a new car.. I would definitely choose Janssen for them. Thank you Carter Honda!

Sam Rocha

We just bought our Honda Pilot in December and the notification light coming on was very distressing. Gladly, our experience was seamless and positive all around. We are optimistic about being Carter Honda customers for a long time!

Tiara Hackett

Such an awesome experience. It was my first car purchase and everyone was so helpful and nice. Very accommodating, professional, and friendly. Will definitely recommend this dealership to friends and family.

Brad Johnson New Earth Teachings

A very friendly professional and insightful staff. They answered all of my questions, and I was able to have a good short test drive of the vehicle that I purchased through them. All of my needs regarding knowing more about the car or answered and it was a very professional and courteous environment. Should I ever want another vehicle down the road, I would consider going back to Carter Honda again in the future.

DJ Hicks

I needed some last minute tire service and this shop is within walking distance from my job. Levi helped me. I was completely satisfied with my experience. And the price was right. They also took care of the recall that was out for my vehicle. Glad they willing took care of that also.

Annie Hurwich

I had a great experience with sales associate ANDY. He was HONEST, diligent and worked very hard for my business. I called him about a month ago letting him know exactly what I wanted and he followed up with me to ensure I was advised when the car I wanted came in. Andy will work hard for your business and keeps his promises. He was honest about absolutely everything which is hard to find when car dealerships tend to get a bad wrap. SABRINA in finance was also a pleasure to work with and was courteous, professional and responded quickly to my concerns and questions.

Nexionate

We've been going here for years for both our Hondas. Service has been deteriorating gradually. Just recently, we had snow tires and a Type B service done which was to take 3 hours, Instead it took 5 hours, which wreaked havoc with my schedule and caused a lot of stress. 2 days later I get a dashboard light saying tire pressure was low. I called to complain as now I have to go back in for them to fix the tire pressure and reset the warning light so even more time wasted. I was told a manager would call me that day. 2 days later, I'm still waiting....terrible service

Griffyn harker

Price was very high for what was done. I had 2 rear atv wheels that needed new tires to be mounted on original rims. One rim was missing the valve core and they did not install one (again paid a lot for what was done, definitely could have thrown in a valve core in

Amiel De Guzman

They helped me purchase my first car! I've been looking for a Honda Accord 2017 for a while now and I haven't been lucky and just never met my expectations. So I reached out to Honda Carter and asked if they could notify me if they receive an Accord that has no previous accidents, low mileage and in automatic transmission. They got back to me later that same day and mentioned an accord literally just got traded in! I checked it out the following day and test drove it. I knew it was the car I wanted, the color silver was my first choice, no accidents and only had 19k mileage in it! I ended up purchasing it and picking it up the following day. They made the whole process smooth, painless and made the buyer feel special. All their staff was very welcoming and helpful until the end. I would definitely recommend them!

Sam Shoichet

Service is always great and is often done faster than estimated.

Karli Davies

The team at Carter Honda is professional, efficient, and friendly. I recently purchased a mint condition previously owned Honda Fit, and was pleasantly surprised by how quickly they got me in and out of the dealership. Carl was my salesman and he worked speedily to ensure I was receiving everything I had hoped for in my new car. Thank you to the whole team for the effortless day!

Chloe Maddison

Amazing staff, we travelled over from Vancouver Island to purchase our vehicle and would do it again without hesitation. Service was top notch they went above and beyond and got us a great value for our trade in.

Stanislav Amdur

If I can describe my experience at Carter Honda in one word it would be incredible! David was absolutely amazing and very helpful. I walked in dreading the typical experience of being pushed into a sale and buying whatever the salesperson wants you to buy; but instead, I was not pushed into anything I did not need and David took the time to listen to exactly what I wanted in a vehicle. A+ service from David, it was friendly positive and just a pleasure. I will for sure buy another car from Carter honda while David works there. He is an absolute asset, amazing people person!

Dan Moscrip

Staff were friendly and helpful - corrected a number of issues with a new-to-me Ridgeline pickup. James(?) @ customer service was super helpful. My problem is I've moved out of Vancouver and wanted to order (& pay for) a part and have it shipped to me at my new location, but apparently that's not possible and it would have to be shipped to Vancouver from Calgary warehouse and then shipped again... Going to Lordco...

Jennifer Do

Car shopping is honestly the most stressful thing ever. Carter Honda esp Janssen was a literal angel & made everything stress free and enjoyable. The car even came with chocolate. I would recommend everyone and anyone to come to this place if you are looking for a new car or upgrade your old one.

fred hui

Today, I brought a new honda civic with very good price, Lyle give me a excellent service. He reply me at 10:00 pm through email, made the deal in 30 mins , and get the car at the day after tomorrow!!! Honda speed !!! Very nice and professional, Thank you Carter Honda! And my 2002 Odyssey is from Carter too!

ToNy Power

Carter Honda visits are always a top notch solid car serving experience!

Pete

Always stellar service with no BS. I can always count on Eric & the rest of the stellar service team to get me back on the road as quickly as possible. Wether it's routine maintenance, or if I've buggered something up by trying to do it myself, Carter is the first place I'm taking my bike everytime.

ChristineYt H

Professional and great service that's all I can say! We checked out other dealerships and we felt the sales were aggressive and pushy; but when you walk into Carter Honda, everyone is nice and greet you with a smile, they give you space to browse around without harassing you the minute you walk in! Anyhow, our sales guy was Lyle, he's professional, efficient, and patient, he is very clear in explaining all the details, especially to my elderly parents while entertaining my 2.5 year old son! Most importantly, he responds to texts/emails within seconds! I strongly recommend Lyle in Carter Honda, thank you and my parents love their HRV!

Oleg Veles

Do not buy ANYTHING from the business office!! And also, the interest rate that they offer you is inflated by the business manager. DO NOT TRUST THEM! They are very sketchy about disclosing vehicle pricing and will pull every trick in the book to fool you into a bad deal!

William Haskett

When I had trouble on the highway and limped my way over to the service facility, they got me in to see what was going wrong within a couple hours. While it seemed to be just a spurious sensor error, they did an inspection and troubleshooting for the record and I was back driving quickly.

Marcelo Curado

The best experience so far with an auto dealer! The sales team is incredible, they made me and my family very comfortable, answered all our questions and helped us making our dream car come true with a super fast leasing application.

Daniel B

Fantastic dealership! Although I didn't end up buying my car from here I had a really good experience with the staff, and wanted to leave a 5 star review anyway as they are doing such a good job. They let us view a car without me calling ahead, were also very polite and friendly in general. The car I wanted to buy sold just as we wanted to put a deposit down, but the salesman was nice enough to check nearby partner dealerships and didn't dismiss us once the potential sale was gone.

Holly Burke

Levi took good care of me. Car all done and in good time. Marcelo gave me great ride home. What an interesting conversation we had about the Mediterranean!

Edgar Dumandan Jr.

Alan Li was really helpful with my inquiries about trade-ins and the Honda Ridgeline. He was able to provide me with useful information regarding the different trims and was able to set up a meeting within the following week. Alan was very professional throughout the process and I would not hesitate to work with him again. Thanks Alan!

Lindsay Harman

I had to wait a bit longer than expected, but I felt comfortable in the waiting room (drinking my complimentary mochaccino) while they were finishing up the services on my car :)

Michael Hutchison

Thank you so much to Daren (sales) and Sabrina (finance) for the superb service, care, and for just being all around wonderful human beings. This is the 2nd vehicle that I have bought with Carter Honda and the 2nd time that I have been treated superbly. Honest, patient, no pressure, and respectful of your time. Highly recommended.

Shahir Irshad

Recently bought a 2017 Honda Accord Coupe from Carter Honda and the experience was great! Friendly and helpful staff that helped get everything figured out in a short amount of time. Steve Gotch was a great salesmen and helped us out with our trade in and gave us a solid deal. Vehicle was clean as ever when we picked it up and everything went smoothly. Great place to buy a car!

Alex T

Brought my 18 accord for service here over the holidays. My car is lowered and this wasn't an issue for the team here at Carter. I have had issues with Destination Honda where they scratched the front bumper. These guys insured my car was taken care! Thank you to the team at Carter for excellent service and for taking such good care of my vehicle!

jeff ng

I purchased my brand new Honda from Lyle Oxcino at Carter Honda. The transaction was conducted professionally and all details were fully transparent. Lyle was able to secure a great deal and deliver the car on the same day! I would recommend Carter Honda to any future Honda buyer. Friendly and honest staff. Happy Customer, Jeff Ng

Michael Xie

Great experience of shopping cars in Carter Honda. They are professional. They got exactly what I wanted. What's great is that they don't push you on price or anything. Really nice. I like it.

Gavin Wang

Cool place for trying and buying the vehicle you love. People there are nice and provide everything you need thoughtfully. Kevin is one of their best experts of Honda, just walk in and find him and you will know everything you want to know.

Michael Chan

Best customer service I have ever had before.

Heart Nessy

Just bought a brand new honda civic 2016 from Lyle and Sin. Fantastic services and one of the best dealership I've been to so far. the whole process went extremely smooth and they did everything they can to satisfy my needs. I am happy with my brand new ride, i wouldn't hesitate to recommend cater honda to my friends and family. Once again BIG thanks to LYLE and SIN for all your time!!!! Cheers, Venessa Lam

Robyn Cooling-Gordon

Had a beyond great experience leasing my car from George the fleet manager. Will have a hard time not having a Honda from now on! Would not go to another dealership in the lower mainland.

esther lee

I have never bought a car before and I was in the market for a brand new car. When I walked into Carter Honda, I met with Bob and told him what I’d researched online, what I was looking for in a new car and my budget. Bob patiently answered all my questions and addressed all my concerns. He let me take 3 different makes and models of cars for test drives without hesitation. Following the test drives, he continued to answer any follow up questions and new concerns that arose and never made me feel like I was being annoying or unimportant. On the day I signed the contract and picked up my new car, Bob went the extra mile and picked me up from the icbc centre in Burnaby where I was leaving my old vehicle behind and drove me back to Carter Honda in Vancouver. The team at Carter also gave me 6 free tickets to The Vancouver Canadians baseball game to enjoy with my friends. Since my purchase, Bob has been great and kept in touch with me, making sure I’m still loving my car and helping me with any issues and concerns that have popped up along the way. If you’re looking for a reliable, trustworthy individual to buy car from, I highly recommend working with Bob Louie from Carter Honda. [Standard, Red, Honda Civic Coupe 2018]

Andrea Robson

They really didn't do much for me. I cold called after doing a lot of research on the car that I wanted and told them what i wanted. They ordered it (because it wasn't in stock) and told me it would take 2 months. At 2 months i called them and they told me it would be 4 months as Honda had pushed production of this car to work on other cars. then the agent i was working with came up with some options that were totally not what i wanted - he really didnt listen well to my needs. So i called another dealership who was not able to find me exactly what i wanted but was able to cut me a really good deal on a car that came close.

Damien Rochette

I just got a 2015 Nissan Leaf from Carter Honda. I really appreciated the "one-stop-shop" aspect (insurance can be bought on site). Alan made every possible effort to answer my questions and help me find the right vehicle. He took me on a 20 min test drive around town and kindly guided me through the process. He is still available today if I have any questions or concerns. Sabrina gracefully provided me with all the information I needed regarding finances... What can I say ? Great customer service. Thank you.

Trina White

My husband Jim and I had a great experience working with Keenan Sawatsky to purchase our Honda CRV that we love. Keenan supported us patiently as we figured out which automobile best fit us and our lifestyle. The sale with Keenan was very positive, he made the stress of purchasing a vehicle much softer and easier to take. We'd recommend him to friends or family for sure.

Third Door

Carter Honda is, in my opinion, one of the best places to purchase a Honda in the Lower Mainland. Very helpful and knowledgeable.

Tanya Brar

Had a fantastic experience buying my vehicle from Carter Honda. It was a one-stop shop for all of my questions and made car buying a worry-free experience.Excellent friendly service and also feel that I got an exceptional value and was offered a high level of customer service. Every associate went above and beyond to help us. BEST DEAL EVER. Thanks

Tammy Wong

If you are looking for an honest, reliable, and trustworthy car guy, Steve is your guy! When my fiancé and I were looking into buying a Honda Fit, Steve provided the best price and the fastest communication out of all the Honda dealerships in the Lower Mainland. We appreciated his transparency during the whole car buying experience, and we were confident in purchasing a car from Steve. Thanks for all your help Steve!

Bronwyn McIvor

Herman was helpful and transparent with the process of buying my car, and all the rest of the people I dealt with were professional and friendly.

Julie Frydenlund

Though I am a dedicated Honda customer and LOVE Carter Honda Service Department, I recently purchased a new vehicle through their Sales Department and was less than impressed with service as a Loyal Honda Customer. I do like my new vehicle but am not satisfied with the treatment received in the transaction.

R. Haluk Erenguc

Very professional service. Oil and filter change of my Motorcyle was done within the time frame given,

Brent Lukoni

Levi was helpful and to the point. I was under a time crunch and they had me in and out very fast. Will definitely come back for the service I experienced! …

Nisia Mancini

I always have a wonderful experience at Carter Honda. From the drivers to one employee named Bill. I can’t remember his last name but he is very professional and always helpful.

Russell Grosser

Took my Honda S2000 in for a simple wheel balance. It was finished when promised, and the agent was nice, but the rest of this story makes me seriously question the aptitude of the technicians at this store. All four rims were damaged when I got it back. Apparently this is from their balancing machine. What threw me is that after damaging the first wheel, this company decided it was a good idea to continue on ruining the other three. Best part is that THEY DIDN"T EVEN TELL ME. I HAD TO FIND IT ONCE I GOT HOME AND RETURN TO ASK ABOUT IT. I really wish the story ended there, but unfortunately it doesn't. After seeing the damage, and realizing that nobody was using logic or due process in making decisions, I decided I should probably check to make sure they actually torqued my wheels on properly. They didn't. Honda specifications are about 100 pounds per square foot. I had one wheel at over 200 which will damage brakes and bearings, one wheel at the proper 100, one at 80, and the last was barely at 60 WHICH IS LOOSE ENOUGH TO COME OFF WHILE DRIVING. I certainly DO NOT reccomend these guys. They don't seem to care, and compared to my experiences with Vancouver Honda on Marine Drive this place shouldn't even be in business.

Ward Cameron

The staff were very friendly and helpful. I felt well taken care of and the value I made on my purchase was very good. I couldn't be happier. Two thumbs up. :-)

Lily Belle

Normally I am very happy with the service in the Motorsports department but this time, I asked the guy to help my adjust my clock on my motorcycle and sadly, that was not done but I did not have time to speak to anyone as when I was picking up my motorcycle, I was running late to my other appointment. Also, normally, they would wash my motorcycle or hose it down and when I picked up my motorcycle, that was not done. I felt like I was rushed and normally it is not like that. When I called to let them know about them not washing my motorcycle, the lady told me they don’t have a place to wash the motorcycles. I did not feel she was being truthful as I have had my bike washed previously, every single time before. You think during this pandemic, people would be securing business instead of pushing business away. But that is strange because years and years before, I had my motorcycle washed after each Spring service. I feel like I spent $225 and the service was not satisfactory. I feel very disappointed.

Celena M

Thank you to all friendly and professional staff at Carter Honda for making my experience seamless. I felt very well taken care of. I would definitely recommend this team to my friends and family in the future.

Cristine Silver

I opted to buy a motorcycle from Carter’s, mainly because the motorcycle I wanted was there and I had been looking for one for over a year and really wanted to make use of our short riding season. The salesman was great for a short time but as soon as the sale’s done, they pass you over to someone else. Immediately I was told they won’t shine up the chrome because they have someone in Edmonton who will take it ‘as is’ (she had been sitting outside, albeit covered, for the time it was waiting for back-ordered parts then forgotten) And within a couple months I had an issue with the fork seals, probably because it had been sitting for those years (it’s a 2016 that someone had attempted to steal, apparently) and they cost me around $750.00 to fix. My bike came back with the grease still all over the engine and side and it looked like it had water and soap thrown on her but it had not been washed so was streaky and gross. There were scratches on my forks from the seals being changed out that I was told should be expected when you bring a bike in to a shop and then I was offered a measly 10% off on my next oil change. I did like the people I dealt with, but I’m not impressed with the service. Once customer service goes, so do your customers. I won’t go back there and I won’t recommend them because although my bike’s a few years old, it was in near mint condition.

Derek Hou

Had a great experience buying a new car at Carter Honda. Nick Ng helped me and cannot recommend him enough. He was extremely helpful, professional, knowledgeable, and courteous. Having a toddler and newborn at home, it’s not easy to find time to come into the dealership. He was able to answer a lot of my questions over the phone and even came in late one night after his shift was already over to meet me at the dealership. Thankfully the dealership is open late so I was able to come in after I put my kids to bed. He went above and beyond my expectations and definitely one of the best car salesmen I’ve dealt with. The whole car buying experience went very smoothly. When I went to pick up the car, Nick took his time to give me a very detailed tour of the car to explain all of the features and make sure I was fully set up. With all of the new tech in cars these days, the in person demo and setup was super helpful and much appreciated!

Marcus Timms

We recently purchased a vehicle from Alrick and the team at Carter Honda and could not be more satisfied with the entire process, from start to end. As customers with a limited automotive knowledge we felt comfortable throughout the purchase process and at no stage felt rushed or uneasy about the decision. We look forward to returning to Carter Honda to service our current vehicle and buy again when the time comes. Highly recommended!

Rick Ashe

Update September 2021. Had tire service this past week. CRV continues to deliver high quality performance. Service was friendly, timely and thorough. Carter is my go to dealer. I can ask any questions any time and always get prompt response. The team at service are great. This time it was Kynan, Jennifer and Levi at the front. It's nice to interact with friendly people who know their stuff. February 2021. New CRV Sport. As I have come to know over the last two and one half decades, Honda has some of the most reliable vehicles made. And good looking and fun to drive. All of this and safety is the highest goal. I buy Honda so that I don't have to worry about performance, fuel efficiency, endurance and most of all the safety of my family. Vehicles do not sell themselves, even vehicles of such high standards. The team that sells them makes a tremendous difference. In the case of Carter Honda I have come to trust them through sales and service after a decade of first hand experience and, in my case, the 4 vehicles I have leased. It has been great service and attention to detail. My needs and requests are listened to and followed through on. And these needs are reasonable, because it’s a respectful two way street in a relationship. In the financing end of things my "go to" person is Sabrina, and I have come to trust, and appreciate her judgment and advice. In this particular instance I was contacted by Ken via email and Joe, Brand Loyalty Manager as there was a window of time that made an upgrade worth it. The whole process between sales and finance was seamless. I have to mention, that during these most interesting times we live in, that the Covid 19 protocol was perfect. It was not awkward and made it seem just another day of high expectations for customer comfort and safety. I look forward to a long relationship with Carter and with Honda. October 2018 High Standard Sought High Standard Met Once again Carter Honda gave us the opportunity to lease a new CRV while returning our late model early. We keep our vehicle on scheduled dealer service and keep it immaculate. Being a Honda though we get the usual absolute reliability, resilience, guaranteed safety, convenience, usability and fun to drive feel from it every day. It’s a win win. We take the care of our vehicles and the vehicle takes care of us (and our families). We like to have a relationship with a dealership not just a "drive through” no pun intended. If we have any concerns they are handled right away. The process was the same quick, thorough and convenient service from sales and staff that we have come to expect. We give our bottom line for what we would like and they try to meet it. They make it their business to find out what the customer needs. We feel we can ask anything for clarification and we get the answers promptly. Candid questions are welcome and appreciated and of course you can always say no. We love our Honda vehicles so it is always hard to part with them. When you know you are getting the same high standard with the usual improvements that come with new models it is kind of a "no brainer". Thanks you once again to the Honda team specifically Arnie Dias and as always to Sabrina Neves who competently handles the financials while innately handling the customers needs. Its appreciated everyone. Looking forward to a long relationship.

Simon Luong

Joe was very helpful especially in helping with the lease buyout. I was trading in a lease Nissan vehicle and the dealership was not responding. He took the time to follow up and kept me updated all the time. Happy with our new Honda vehicle.

Bien Matute

Great, efficient service and you get an excellent free hand carwash from M & J Carwash right next door!

Jessica Woolman

Great technicians and staff in the service department, very friendly and knowledgeable.

Sean Love

Excellent buying experience and great staff! I was purchasing my first electric car, a used Chevy Spark imported from Portland OR. Carl was ready to go for a test drive and enthusiastic about the vehicle itself. He answered all my questions, and appreciated the research I had already done on the vehicle. He also worked with me on the Scrap-It program, helping me to negotiate that process. On the day that I came to pick up the car, Carl was unavailable but connected me with another sales Associate. Chelsey (Finance), Trong (HUB insurance), and Truong (manager) were all professional, engaging, and seemed to enjoy their work. And they seemed as excited as I was to get me into an EV! I have already recommended Carter Honda to others.

Trina Whitsitt

Although the service department here was always amazing, I had a very different experience when going in to look into trading in my vehicle. The salesperson was aggressive and unfriendly. It was a very unpleasant interaction. I've been a Honda customer for quite sometime so I hope it was just this particular person but this person's sales approach wasn't personable. It felt very orchestrated and fake. Not going back for a car there any time soon.

Ken Mok

Had a very pleasant experience purchasing my car at Carter Honda. Bob took care of me, kept me updated along the way, what to expect and there was no pressure at all during the whole experience! Sabrina was very patient with my questions about warranties and took care of all the paperwork again no pressure felt whatsoever. I will have no problem referring friends and family to them in the future or for my future vehicles. Excellent service!

Michelle Chan

We just bought a Honda HRV at Carter Honda, with the help of Lyle and Laura, and the rest of the team. Everyone was friendly and welcoming. Lyle was great and very knowledgeable. He was patient in explaining all the features, and understanding what our needs are in order to find the perfect vehicle. He responded very quickly to our questions throughout the process. We highly recommend Lyle and the rest of his team at Carter Honda!

David Tang

This is the place to get your Honda! I had a great experience buying a new Honda Odyssey van for my family. Everyone was friendly, courteous and knowledgeable. Specifically, we dealt with a great sales representative, Nick Ng. He help made the whole process easy and ensuring our expectations are met in every step of the process. People here are not pushy and we definitely feel they weren't in it only for the sales and money. Nick asked all the right questions in identifying the best solution for our situation, took the time to answer our questions and concerns and following up to ensure we're completely satisfied after the sale. The whole team at Carter Honda made me feel that this is a norm in their culture, though it's definitely rare in the industry. Great work to the team at Carter Honda, I will definitely be coming back for service and telling friends and family! BTW - The Honda Odyssey is a great van for the family, looks good, drives well and thoughtful features not found in others that we've researched.

Will Tessier

The Carter Honda team treats us with respect and courtesy. Their professional service has kept our car in A+ shape for many years now. We wouldn't go anywhere else.

Gord Wright

Smooth transaction with people who cared. We made our 2nd purchase from Carter Honda when we bought a used vehicle from Alan Li. Alan served us well. When a manager came to assist, he was respectful of us a customers and Alan as our advisor. I'd recommend Alan and the Carter Honda team. You can't go wrong buying a Honda.

Detlef Feissel

Always great service at Honda. Levi explained everything in detail so I knew what to expect. I always get a phone call to explain any deficiencies. Great team.

Steve Dinicol

You would think Honda Certified means that a used vehicle has actually been inspected? They sold us a vehicle with one wiper blade and the windshield washer spray not working (even after we filled it up because they didn't). If you can't find that on an inspection, what else did you miss? They were super responsive before we made the purchase, but once they got our money they have been quite evasive. Don't trust these guys.

Dan Knelsen

They were very friendly, helpful and pleasant to be around. The dealership is kept nice and clean. I absolutely recommend them and Honda Odysseys if your in the market for a family size vehicle.

hamed helisaz

I had a very good experience dealing with Jessy. They gave me a sound offer and patiently explain all the contact terms and insurance conditions. I will come back to the same dealer when I want to renew.

John Bullock

Called in with a time-sensitive emergency request that would take ~5 minutes to complete (and which was required at the last minute due to Honda corporate being very late to respond regarding a vehicle import question), and Carter service was unwilling to accommodate. Conversely, Destination Kingsway Honda was more than happy to accommodate, despite experiencing a power outage at their dealership. There are two options downtown, I'd recommend Kingsway. Edit: all I needed was a note that my TPMS and immobilizer were working. Honda Corporate advised that this was a very fast request. This was communicated on my call to Carter, so the response below is inaccurate. Regardless of how full the bookings are, there's always time for a quick emergency request like this - while many items are billed for an hour of labour, service departments strive to keep their labour well below the allotted amount, meaning 5 minutes shouldn't have been all that difficult to fit in. Regardless - Kingsway offered to do it immediately, so take that response for what it is.

brian phan

came here for my 2nd car, steven gamboa acted more than just a salesmen but truly helped me find the perfect car for me, he heard my needs and lifestyle and figured why i wasnt happy with my original car. Took me out for a lovely test drive, played no games and made sure that i left with a car i didnt even realize i would fall in love with! car buying experience was not stressful at all with him! :)

Tri To

Carter Honda specializes in Honda's but is able to service and sell all types of Motorcycles you can really appreciate the great customer service and the great part about waiting is Granville Island is just steps away and you can have a great time while your bike is serviced. The customer service is great and the staff are always willing to help out. Fair pricing and good technicians. Patrick.

nick geisler

These guys are the best! They picked my bike up from my home, They fixed my bike perfectly and even stayed open late 30 mins to accommodate me picking it up. Laura was kind and helpful over the phone and the auto I’ve service advisor even helped me when he could. All in all 10/10

Bharath Kumaran

The team at Carters are really helpful and dedicated to finding the best fit right from the moment you want in. The salesperson I dealt with even came in on his day off to help my finalize the car. Due to space constraints (as a result of being located near downtown), they only hold on the the absolute best in the used-inventory and the added Honda certification gave me additional warranty and peace of mind. Unfortunately, I did not end up purchasing a car there but they went absolutely above and beyond in trying to find the car for me.

Joël Tougas

Carter Honda has done everything they can to ensure that my satisfaction with their products and services have been met. 2 weeks ago I bought a USED Odyssey and when I brought it home, it started wobbling so I requested Carter Honda to fix the van. They took it in immediately and worked on it for the day. I took the van home a second time and the issue was still there. I expressed my deep concern and disappointment. They apologized profusely and took it in a 2nd time going over everything from alignment to balancing to engine mounts to tires and more. They said they would fix the problem and make sure it was 100%. The problem seemed to be unsolvable in a day's time so I requested a full refund which they gave me without hassle. I expressed that if they find the problem and resolve it, I would still like the van. They worked on it all the next day and solved the problem. So after a week of troubleshooting and going through this rare experience, we sat down again to purchase the van. All arrangements were made by Carter Honda to drive me to or from work, a loaner car was provided, all expenses and hassles were covered by Carter Honda and they insist that if there are any problems to give them a call as they ensure "We stand behind our products." So, I wrote this review to share my experience with Carter Honda that, yes, there may have been set backs or hick-ups along the way, but that is life and I am impressed by their service and appreciative of their willingness to correct things until I am happy and satisfied. Overall, I am more than happy with my experience at Carter Honda and am thankful to Walter (my direct contact), Sabrina, Farhad, and the Service Team who have made all the arrangements for me.

Tony Power

Carter Honda 1502 West 3rd Ave., at Granville Island Made the changing out of the winter tires with great traction. Needed two new all seasons and was able to get a good deal. The courtesy pick was well done for the times with car cleaning care and a innovative vinyl protection barrier. Always a pleasure to bring the Acura El into Carter Honda!

Jodi Margit

I went in for my first car service and everyone was great. Really friendly and helpful. They were also super quick and efficient!

Brit Bachmann

Slimy. I test drove a 2015 Honda Fit on a Saturday, but it was an automatic and I wanted a manual. I was told there were two white manual Honda Fits in British Columbia. I gave a deposit with the assurance one of them would be mine. Two days later, when the car was supposed to arrive, my salesman called to say there was a mistake and both vehicles had been sold over the weekend. He tried to get me to change my colour preference and suggested I purchase a Civic instead, claiming that it would be a 6-8 week wait for the car I wanted. But it was all a blatant lie! When I saw his coworker chuckle, I got suspicious. I called around and found out that there was still one white manual Honda Fit at a dealership in Surrey. This is information that anyone at any Honda dealership would be able to see on their computers! When I confronted the salesman in our final phone conversation to get my deposit back, he was completely dismissive and cold. He acted like a schoolboy caught stealing. I drive past this dealership every day, which means that every day I will be sure to give a little wave to the jerks who screwed up this sale... from my bright, new Honda Fit. Ciao!

Alexander Aziz

Put deposit on car and three days later received phone call to say car had been sold. 3 unreturned calls to sales manager and 1 to GM. Unethical business practices. Rashid

Bruce Clark

An excellent experience with Levi and crew. Job was completed well ahead of time estimate. Makes it much more comfortable to drive an older vehicle with this great support crew.

Lamess Kharfan

The inspection on my vehicle was extremely thorough and they were able to complete it and a small repair within a few hours. I will definitely be coming here for my future services for my vehicle.

Ben W

I bought my 2020 Civic Type R from Carter Honda. Daren Rodillas was patient and very helpful from start to finish. Very nice guy to deal with. Amazing team you guys have here. I will definitely come back in the future for our next car.

Jim Wei

Recently purchased a 2017 Honda Civic from Aryan. He is a kind, passionate, and easy going man. The entire purchase process and after sale service are pleasant, simple and fast. Definitely will recommend Aryan to others.

Robert S

Just leased a Honda CRV. I dealt with Nick and his manager Ariel. Could not have found a more relaxed sales environment. They knew I was there to get a vehicle and get the best price and that's exactly what I received. Honestly I've never had a more pleasent car buying experience. They listened to me and made it super easy to get a great deal.

Shannon Lentz

We bought a preowned Honda CR-V and we very happy with the service we received from Alan Li. Nice guy and we were treated good. Good experience overall. Same goes for the woman who helped with finances. I’d totally recommend Carter Honda.

B Read

I've had nothing but nice experiences with Carter Honda, with both their service and sales/finance departments. The people there are very kind, helpful, and accommodating.

Tenmei

They were fast and efficient. They were able to fit me in within the week to replace the driver side airbag that was a recall for the year, make, and model of my vehicle. My vehicle was ready within an hour after dropping it off.

Manveer Khabra

Big thank you to Daren! My mom got into a head on collision and her old civic was written off. Came in and test drove the car, took delivery of the new 2020 civic the next day. Thanks to Daren for taking care of my mom. Also big thanks to Faye and Alan for the paperwork and explaining all the features to my mom as this new technology is all new to her. Anyone looking for a new car, go see Daren at Carter Honda. He knows what he is doing and will help you find what your looking for.

eduardo sanchez

I had an awesome experience from the moment i got there to when i got to drive my new car out the lot. Nick, chelsea, ariel, and truong were all great in helping me through the process. But in general everyone was really nice. I would definitely recommend this location by far over the others.

Joy Bruce

From Levi, at the Service counter, who explained everything thoroughly and was accurate about the amount of time my vehicle was needed - to Marcello, who drove a number of us to our destinations of choice and was friendly, helpful, and engaging - to the two Irish receptionists who were pleasant, friendly, and efficient, this dealership seems to have it together. Thank-you. I have since had yet another time to take my Odyssey in for a routine checkup with a couple of cosmetic things to fix - all is still excellent and the staff all helpful.

Jose Vergara

Amazing experience. My Sales Executive Pedro Pineda provided me the best product options and looked after my needs and financial requirements to make the deal happen, going above and beyond what I was expecting. When the car was delivered Sin, Sales Director, dedicated his full time to explain all the features and functions of the CRV Touring which made me appreciate my new car even more. I highly recommend this dealership and working with Pedro Pineda. J Vergara

Kyrylo Chasovskyi

I have a great experience with Carter Honda. Alan Li is a great guy who helped me with all my questions and made me the best offer and Have got the vehicle of my dream! Thank you Alan!

Michael Bogdanovich

My entire experience here was quite positive. My sales associate (Joe Antigua) Was very knowledgeable and professional. He did not pressure me into a vehicle and was very responsive when asked upon. His manager and him were able to get my wife her new van extremely quickly. The business office did not attempt to sell us anything we did not want and our entire purchase transaction took less than 45 minutes including insurance!

Faeze Aslani

Thank you Bill Glavas for your excellent customer service. I was there to fix the AC and do the regular oil change, but Bill went above and beyond my request and changed my breaks for free and topped up his service with a free deluxe car wash! I totally recommend Carter Honda!

Paul Robertson

I am the original owner of a '86 Honda Shadow. It had not been running so well the last couple of seasons, it seemed to have a flat spot in the power band, struggled around 3000 to 3500 rpm, right where you want steady pull. I was wondering if it was simply getting old but i decided to ask Carter Honda for help. After a full service, the Shadow runs like new again, i am impressed ! Excellent results !

Swade Scebba

Landed a vehicle through an amazing company to which lead me to Carter Honda in Richmond. The salesman Alrick was terrific with picking me up in at the ferry terminal in the morning to bring me to my new car! He was persistent & honest with such a great deal & they helped me sign everything quick so i could make it back in time for my Ferry in the afternoon. Thanks again for the effortless experience i had!

Shilo Gray

This is the spot if you love to ride or are a bit of a thrill junkie these boys know there stuff and go out of there way to keep you on the road and your bike top notch ,service here is great from the front desk to parts but hats off to the guys in the garage fixing your bikes these boys deserve a extra thanks for there work

Dan Wilson

This was our first time buying a new car, and Keith was extremely patient and helpful. My wife and I truly felt that we had first class service and we were made to feel very well cared for throughout the entire process. Furthermore Keith was helpful later when we had questions about service on our new vehicle. Thanks.

2TwinTurbos

Lia the Mortorcycle service advisor was excellent and informative. The parts department were also very good. I will definitely be using Carter Motorsport for My future motorcycle needs!

Donnie Thomas

Very friendly and professional staff, excellent value for money. The car pick-up and drop-off service for $20 is extremely convenient.

Maggie T

I'm NOT ALONE: Read the yelp reviews! I've had my car for a year now, but Carter Honda's mistakes still haunt me. On purchasing of the car, they registered my Vehicle Identification number so all those documents were wrong. On top of this, my loan information was entered wrong and because my VIN number was wrong, so was my finance loan account number. Just a huge chain of mistakes that shouldn't have been made in the first place. If that wasn't enough, my email was ALSO entered in wrong so I couldn't sign up for an online honda finance account. Mistake after mistake after mistake that are following me even a year after owning my vehicle. What a mess. DOUBLE CHECK EVERYTHING!!!! I don't even think I got a real deal on my vehicle so perhaps Avoid this place.

Shadid Chowdhury

Bought a new car recently from Carter Honda. I am happy that, Carter Honda was able to get the model I wanted within few days and fixed all additional accessories. I found them very professional, especially Erica was extremely helpful and prompt in answering my questions. I also appreciate her taking the time and showing different tech features, which was very useful. On the other hand, it was hard to get a time slot from finance, even though I was buying with cash and had very little to do with financing, still I could not get the car on the day I wanted because finance was busy. But other than that, I had a very good experience through out the purchase process.

Alani Van

Exceptional customer service in every shape and form. From the moment I came in the door to when I left. Levi was honest about what my best options are even if it does not mean immediate business for them. Loved the shuttle service driver Marcello. Will definitely be back. Being new to BC, Carter Honda will be a staple for my car maintenance needs.

Luma Ayyoub

I went in to discuss the buyout of my vehicle to the dealership. Serge was incredibly great to work with. He was professional, honest, direct, and generous. Although we did not make a deal, I would go back twice again to receive service/offer business to this dealership. They are great!

Alex Willows

Allan was amazing. He helped me find a great car and even fixed it up as much as possible. Very nice and caring young man. If i am to buy a car again I would definitely come back to him.

Jennifer L

I just picked up my new 2019 CRV and couldn’t be happier with the team at Carter Honda! Daren Rodillas, Fleet Manager, went above and beyond to make it a very positive experience for me! He provided the most competitive pricing and best value for my money. He was straight forward with quoting, unlike other dealerships I have been to. With a new baby I was worried about the length of pickup process - Daren’s team was wonderful and prepped the paperwork ahead of time, and I was out with my new car quickly! Madilyn was very pleasant to deal with and very knowledgeable. Special thanks to Daren for making the entire experience fantastic. I would highly recommend Carter Honda to my friends and family!

Roman Santos

Love our new Honda Pilot! We have been happy to work with Joe and the folks at Carter Honda for our past 3 vehicles. They are genuine, courteous and easy to work with. Would definitely recommend anybody check them out!

Fz09 Noob

Sami was my salesman, made it a very pleasant experience and even helped me empty my trade in while waiting for the new crv to arrive. Sabrina the finance lady is very professional and an expert at her job as well.

J. Findlay

I recently bought a used 2012 Honda Odyssey from Carter Honda. Cherry the salesperson and John the Sales Manager promised to look after me if I had any issues. I did have a couple of minor issues, but they took it into their service department and fixed it, free of charge. I am very, very happy with my dealings with Carter Honda. Thank-you! I highly recommend this business if you are looking for a new or used car.

Mike M

Bill G. Was excellent at taking care of my request and promptly. Marcello was very courteous and got me to and from work in a timely manner. Thanks Carter Service team!

Alora Wallace

Awesome service!! I had a great experience when I brought my bike in for servicing for the first time. It was quick and Jen at the front was super helpful with answering all my questions! I definitely recommend bringing your bike here.

Lingyan Yin

I really don't know this service center has so high rate in google reviews which drove me to them for the maintenance service this Friday. I had the B7 service done here for my Honda Civic. The experience is terrible and horrible!! I believe this's my first and last visit here! I understand the price is high, but I don't complain it. The worst thing is the attitude from the advisor and its staff! I dropped my car there at 9:45am and then the advisor called me at 12:30pm that the shuttle will pick me up soon, but I waited for 2 hours when it was 2:30pm, someone finally came up to pick me up. During these two hours, I made several calls to them, they just hang up on me after I asked then when the shuttle came here. Finally I had my car and then when I drove to Richmond for shopping, the tire pressure light suddenly got turned on and then I called the advisor what should I do, he said he can help check tomorrow (this Saturday) if I can go to their shop. I said ok, I will drop by tomorrow. Then the worst thing came up when I visited the service center this Saturday, someone told me HE IS ON VACATION UNTILE NEXT WEDNESDAY!!! OK, he literally lied to me saying he would be here to help check my tire pressure!!! I don't know why he lied to me, he could just say you can wait for until next Wed or told me to check it in some gas station, he just wasted my time to come to his place and was treated like an idiot!!! THIS IS THE WORST EXPERIENCE I HAVE IN ANY HONDA DEALERSHIP!

Anant Mahrok

We bought our first car from Carter Honda a week back. Our overall experience working with Alrick and the sales team was great. Alrick never pushed us for a sale and was patient with all our queries. In the weeks prior to buying our car we did a fair bit of research and went to each and every Honda dealership in the metro Vancouver region. Goes without saying we got the best deal at Carter Honda and the best part about it was that we didn’t have to do any haggling with the team when it came to the prices. Alrick was very honest and upfront about the prices and there where no surprises at the time of deal closure. One other thing which convinced us to buy our car from Carter was that Alrick never pushed us for a sale. He was willing to answer all our queries and took us for a test drive without expecting us to make a sale decision on the same day. Any first-time car buyer, I would highly recommend Alrick and his team at Carter. It will save you a ton of effort and research time.

Darren G

I recently bought a 2019 Honda Civic from Carter Honda, and Erica made the entire process so easy. She is very knowledgable and provided me with great service.

Dmytro Dyachuk

No the cheapest shop in town, but the mechanics seem honest, the costs of repairs are predictable and fair. The shuttle service is a great touch and a time saver. I've been doing most of the servicing there.

Idin K

Beware of extra charges. They gave a quote for servicing my car and then told me that they needed extra parts, so i agreed with charging me extra for the extra parts. At the end they charged me almost double the original quote and I noticed that most of it was not due to parts but labour. I have a hard copy of the original quote. I spoke with their manager, Mr. Aaron Harvey, but once I sent him the evidence he conveniently stopped responding to me. I have decided to avoid them. I hope they realize that trust is the most important currency in business.

Tara Nicole

I recently bought a 2017 CRV at Carter Honda and could be happier. When I first walked in I was greeted by Aryan who was very knowledgeable, friendly and transparent through out the entire purchasing process. I took my time deciding and Aryan was not pushy nor did he attempt to up sell on things I did not need. The staff is accommodating and extremely friendly. I highly recommend Carter Honda and Aryan for any Honda or used car purchases. Thanks Aryan and Carter Honda.

Laura M

We just bought our first family car at Carter- a Touring. If there were more than 5 stars to give to Mark R., I would gladly do it! My husband and I felt so comfortable and confident in Mark's capable and knowledgable hands. We are thrilled with our purchase and the service received. We look forward to working with Mark in the future and know if we need anything that we can reach out and he is happy to help. (I don't think I could say that about any other car salesperson I have worked with before). He is not pushy but rather well informed, kind and very funny. He absolutely made a big and important purchase a fun and easy one! I would recommend him to any of my friends. Carter on Burrard was a great choice for us!

Allan Larson

Was able to book a day out, and pick up within 24 hours with shuttle if needed

Karl Ma

Did a test-drive on this Pilot and the experience is just great! The sales rep Kevin Sun deserves honorary mention with his customer-focus, no-nonsense attitude. Always trying to understand our needs and concerns.

Netty Sianto

I have been to Carter Honda to get my car maintenance for a while now and they’ve done such a great job and fully assist at any problems. Recently, I just bought the new 2019 Honda Insight and Nick Ng was very friendly, helpful and informative to any questions or concerns upon purchase. I would definitely recommend going to Nick if you want to get a new car and Honda Carter Service for maintenance.

Nash Qureshi

- This was my first visit to Carter Honda for Service. - Every thing seems O K. I did Service “B” for my Honda CRV. - When I will Drive the Car for a week, I will feel the effectiveness of the Service. Only then I can comment.

Evan Gillmore

The peeps here are the best! The mechanics especially, they know they're stuff and don't mess around. Every time I've been in, I've had straight forward conversation about what I need done, and what service they can provide me. They're also super helpful when answering any mechanic related questions, and if they don't immediately know it, they'll try their best to find it out for you. I trust them with all of the bikes I've brought to them, (now counting 4 I've brought) and at the end of next month I'll probably bring my Shadow in to get a check up. I've had a bit of a hit and miss with parts. Some days it's good, other days not so much. But I can say that if you have the necessary info/part number/ etc. they are guaranteed to find what you need.

Jeff Ingwersen

Joe was great to deal with, responsive to all our questions, courteous and very professional. He was excellent...Everything was arranged in advance with contactless service which was also very good. At time of signing and payment, the finance person slipped in a $325 financing fee (which hadn’t been disclosed ahead of time). In addition, the rate and bank had been changed from what had been discussed a day earlier with Chelsey. She had told us Scotiabank at 4.89%, but somehow the next day we were with RBC at 4.99% with Sabrina. We were expecting the extended warranty sales pitch, but the extra fee and rate / bank change didn’t feel above board. All in all, a decent vehicle purchase experience -but we left feeling like the finance office may have treated us underhandedly.

Gio

Carter Honda has been exceptional to deal with --- from sales to service --- they have held up to the high standards that Honda stands for. Everyone who works there is friendly and helpful, trying to do their best. For me, most importantly, they took care of unexpected issues as they arose and did the right thing, which as far as I'm concerned is the true test for any organization. How do you treat your customers when the unexpected happens? Honda gets my full praise and respect. I highly recommend you buy your Honda at Carter. I'm sure other dealers are great as well. I can only speak from my experience. Thank-you. PS. Daren (sales) and Kynan (service) have been fantastic to deal with. Thanks for your patience and fairness.

Kris J. Maxwell

I'm trying to buy a 2010 Honda Civic from someone who has leased the car from this dealership. When I called in to get the details on the transaction, the Sales Manager Steve Hwang provided a quick answer and said "I gotta go" and actually …

George Muenz

I have been a Carter Honda customer since 1999. Superb service, makes the whole process from purchase to finance to service easy and stress free.

Ella Corb-Niff

Our 2019 Honda Odyssey from Daren Rodillas Fleet Manager Carter Honda 2390 Burrard Street Vancouver, V6J 3J1. What a wonderful shopping experience at Carter Honda. Working with Daren and Chelsey Kadyschuk (Financial Services Associate) Allan Li and the insurance agent Devon (Hub Ins.) is made simple. We drove the car home. WOW!!!!! When we got home with the car, our children were just ecstatic. As you know with any new car we had to go for a family drive. Smiles and happiness all around. everyone has their own seat. Much better than our previous car. A car, a truck everything a family needs. The most important item is "A WHOLE BUNCH OF HAPPINESS!"

Constance Wigmore

Bill has been serving me at Carters for over 20 years. Especially during the Covid Curse, it’s good to see a familiar face. Care taken, and I felt safe in their super clean courtesy car ride too.

Chienyi Ma

Kevin is really nice and explain every details about the car to me. I bought civic sedan 2019 here. Sabrina is a financial manager who is also very kind and hospitble.

Sheera von Puttkamer

Well, I really liked the salesman, Henry but the Manager was overcharging for the 2013 Nissa Rogur...Yes the car was loaded but the miles weren't super low and they wanted $23,000 for it Dissappointming but I went To Morrey Nissan of …

Anais Masbou

Ana & the rest of sales team were fantastic, and very friendly. They took the time to thoroughly explain the leasing paperwork. Would happily recommend this car dealer to my friends and family.

Keith Fukushima

-Honest -Low pressure sales -Attentive to my needs -Gave me a reasonable offer for my trade in -Easy going 5 out of 5 for the folks at Carter Honda! Which I can’t say for the other Honda dealers I visited while shopping for my CRV. Erica and Truong (sales manager) define the meaning of customer service. I got exactly what I wanted. To be treated fairly and walk away satisfied. I would definitely buy from them again. Thanks guys

David Hickman

Before we visited Carter Honda we had already made visits to a few other dealerships in the area. Our previous dealership experiences in the area made us feel like we should "hurry up" because there were others standing in line. My wife had almost decided not to buy a new car until she visited Collin at Carter Honda. I wasn't with her at the time they reached an agreement but she called me right away and sounded very happy with the deal. We feel very good about our overall experience at Carter Honda. Our new Civic has great MoJo because of it. A BIG thanks to Collin, Moe and Geoff for making Mei's birthday very, very special

Brenda Marie Hamilton

I had an amazing vehicle and excellent customer service experience with Carter Honda. I had just been on a long highway journey and as I arrived to Vancouver a few service and caution lights were on in my 2011 Honda. I drove straight to the closest Honda Service department in my new neighbourhood and it was Carter Honda in Kitsilano. Bill Glavas greeted me and immediately set my worried mind at ease, came and took a look at my vehicle, explained what all the bells and whistles were about, set an appt. to immediately get things fixed up and called quickly with the estimate and update when ready for pickup. A ride was offered upon drop off and a coupon for a squeaky clean car wash upon pickup. I did not feel taken advantage of, on the contrary, I felt I was given the straight goods, with close to no pressure and made choices of things to be repaired and installed based on safety issues. Thank you Carter Honda and Bill, the Grand Care Master (says so right on his card :). I have found my new service/care home for my vehicle in the hood. Cheers, B

Tania B.

Always a great experience dealing with Carter Honda! The staff are very friendly and helpful. I have been dealing with Arine for the last 6 years or so and he has been great with his knowledge of cars and products and his customer service is A+......always a pleasure! I have also had the pleasure of dealing with Kim for the finance piece and she is on top of her game! I would definitely recommend them to friends and family......see you in few years when I am ready for a new car :-)

Cherri Deng

Alan is better than any other salesperson I've met. He doesn't try to push you into anything, but instead takes the time to figure out what's right for you and what will make you happy. He was very clear with us about everything and answered all of our questions and concerns about buying a car, even shared with us what he would do if he were in our situation. Thanks for all your help Alan!!!

lee matthew

Carter honda is a place where you can leave your honda for repairing or maintenance without worrying.

Adithya Gopinath

For all new comers to Canada, stay away from Carter. They advertise a lot of offers like finance approval for new comers, 0% down payment, 0.99 % rate etc! Then when you get your credit analysed they would say as you're a new comer you need to provide 20% down-payment. I would suggest Carter should advertise that they can't approve finance for new comers. Their credit check aslo puts an inquiry in your trans union account. For all I can say is that, they are not at all flexible and blame everything on Honda finance. This happened to me even after I explained my scenario to them. At the beginning they were very optimistic of approval but in the end just blame you for being a new comer. And on top of they don't respond to your calls and the receptionist would reason saying they are busy with delivery! There are much better dealers out there, but this on is to avoid for sure.

Jorge Campos

Excellence! Super attentious staff! The seller knew how to answer all my questions promptly and perfect. I’m super happy with my new car! Super fast delivery, received the car in 3 days. The seller was also super kind in going over all functions and features in the car with me. Congratulations to Nick! Super recommend!

vivien zheng

I recently had an emergency check up request about my 2019 Honda. Stu is extremely efficient, diligent and professional in dealing my request. I was very impressed by him and his team. I would rate over 5 stars for his diligence and professionalism! Thank you Stu for your very caring service experience at your shop.

Mizu Lee

I was looking to purchase my first car and spoke to Alan. Received amazing service by Alan Li; it was the best experience I had at a dealership. He gave very valuable information and realistic recommendations!

Ligia Brosch

I always being my Kawasaki here, the service is always fantastic, everyone is super nice, I never had any issues, and I can safely enjoy my rides knowing my bike is all good.

Peter W. Chan

I’ve been getting my 2019 Honda Ridgeline serviced here since I first purchased it back in April 2018 and I have zero complaints about them. Service managers and other staff are polite and efficient. The costs are explained ahead of time so I’m not surprised when I get the invoice. And since they’re located so close to Granville Island, I just go there while I’m waiting for my truck.

Reuben Zuidhof

My experience this week with Honda service has broken the trust I have with Honda and I will not be referring my friends to service vehicles there. I don't usually leave reviews, but felt I needed to hold Honda accountable in hopes that the high pressure sales ends. On Saturday I called in to book an appointment for Monday. I clearly stated on the phone that I would like a) Basic oil change and b) reset of my TPMS which I asked for the cost and was told $49. Here is what happened when I brought my vehicle: 1. The sales guy at the desk swiftly went through the summary of service and I had to stop him as he quickly mentioned the $286 oil change. I said I'd requested the basic and he quickly crossed it out and changed the amount to $88. 2. I was called a couple hours later and told the TPMS reset would cost $139, so I had to remind them that I was quoted for $49 in which case they said ok. 3. When I picked up my vehicle the sales guy ran through the bill with me which had a $25 charge for "shop supplies" at the very end. I challenged that cost and a new bill was quickly printed out without the $25 line item. Come on Honda. The people who don't know much about vehicles (me included) need to be able to trust the people who fix them. I felt so bad for the person in front of me who paid 15 times as much I did and I can only assume that if they had a similar experience as me, much of their service was likely unnecessary.

inder kalra

The Dealership employees focus on customer experience and are very helpful. They do a great job at working with you and understanding what you need or are going through. Also, very helpful, courteous and humorous.

Leanne Szalai

We recently purchased a Honda CR-V at Carter Honda and we were really happy with the entire experience. Darren and Doug were very professional and helpful, and we are grateful for the time they took to walk us through the process. Darren was accommodating with his scheduling when we came to pick it up, and he took the time to explain all of the features of the vehicle. Very impressed with the high level of service.

Adam Bowron

Be VERY WARY of providing YOUR CONTACT INFORMATION to their sales team directly or indirectly. I purchased a vehicle from them over three years ago and they have kept hounding me with 'special offers' (text, voice, email) despite requesting they remove me from their lists more than once. It's a shame since their service department is quite good and the original purchase of the vehicle went well. Ultimately, I was so frustrated that I asked that one of their managers call me to confirm that I had been removed. Nobody ever got back to me. This morning, I just got a new email about a 'special time-limited offer' so it's likely someone will be calling me again soon. Oh joy. SEP 27/18 Update: Yep. I just got another sales call despite the response to my original review. My frustration was evident when the poor salesperson called me with no idea that I had repeatedly asked previous callers to stop calling. When I asked to talk to the manager ("Ariel") about yet another call from his sales team he did not feel it was important to talk to me. At this point, I have to assume repeated spam calls is a willful disregard of my wishes rather than negligence. I will say it again. DO NOT GIVE THIS COMPANY YOUR CONTACT INFO. They will call you incessantly despite your wishes. I am regretting purchasing a vehicle from this company.

Sophia Archangelo

The people that assisted me with my new car were really careful.

Ioanna Fessa (The Conscious Rumble)

I recently got a car from here and I can highly recommend this place! I went to a few other dealerships before coming here, but none of them provided the quality and honesty at the level that Honda did! Serge was the one that helped us through the whole procedure, always keeping things practical, honest and respectful. Loved every second of it! Ps. Ask for Serge!

Michael Frechette

I needed to get a recalled part replaced. The staff were very approachable, got the part replaced quickly (90 mins on a busy day!), And even threw in a free complimentary carwash. Overall, great service and I would recommend them!

Guozhi Ma

Experienced and friendly staff. Punctual and detailed such as Cosmo and Joel :)

Adnan Akiel

Great service by the team and am happy with my purchase. I had some concerns with the car and was able to go to their service team for a check up. Nothing major. Good overall customer service and I will definitely recommend others to check them out when planning for a new vehicle purchase.

Deborah Youngson

Aryan helped us buy our new CRV. He walked us through the process, answered all our questions and made us feel as ease. He did a great job! We plan to see him again soon as even after we got the car he told us to come back and he would take the time to show us how to use all the new features in our car if we had any questions. Nice!

Eel Namreh

Conveniently located for those who live in City of Vancouver. Sales staff know their Honda's; which these days seem especially complicated with all the electronic options and aids. Andy went through each and every item. Overwhelming at first, but was patient in going through it all. Pricing of new vehicles are competitive; and if you are serious on buying, they are serious on making a deal. Also got close to what I was expecting in my trade-in. Dealership may appear smaller than others, but they seem to have stock on hand. Haven't been to their service and parts department yet. I will note that service is not located at this same Burrard location. Service is located at the Carter Motorsports just outside Granville Island.

he ho

Purchased a 2016 Fit from Stephen Li. He showed me everything I needed to know and more. The entire process was simple and straight forward with everything explained well in detail. Definitely going to recommend to friends and family. Laura in Finance was great as well! She did an excellent job, took the time to explain everything thoroughly and told me what I need to do if I want a lower rate for leasing the car/ Thanks again to Stephen and Laura!

Kel Green

Carter Honda has great service. They sell cars. They sell Hondas. But not only Hondas. They sell other cars that are fresh off of the trade. I would feel confident and shopping at Carter Honda, and their service department is top of the line as well

Christine Marchand

very friendly and knowledgable staff, felt very comfortable from the beginning to the end of the sale. Faye in the finance department was super friendly and easy to work with! So happy with my new car! Would highly recommend this dealership!

Seo Looker

DO NOT TRUST THEIR ADVERTS AS ITS SIMPLY A PLOY! Worst service and communication I’ve ever received from a car dealer. I sent 2 emails and cash offer on a vehicle advertised and still active on auto trader and got reply from sales manager Salar Khalaj who confirmed with me receipt of my email and then emailed him twice again confirming test drive and interest for today. I then arrive at dealer to meet some Alan Li who had no idea about status of vehicle and had to logon to autotrader in front of us and then we showed him the vehicle we wanted to see. He then went to enquirer only to come back and tell us they had someone else busy with financing on car and we said we told Salar we were cash buyers and ready to buy. Who does business like this. We drove all the way from Tsawwassen to see a car that was not available any more and no one had the decency to communicate back with us.

Amory Adrian

Daren, Bob, and Madilyn worked with us to: - find the car we wanted, - get top value for our trade, - walk us through the unique features of our new EV, and - sort out financing and extended warranties that worked for us! Top notch customer service, best buying experience for a car to date, and honestly, we were made to feel like family through the whole process. Anybody looking for a new, or used, vehicle should go see the team at Carter Honda!

Tiffany Zogheb

Alan li was a good sales rep. He took the time to lead me on a very thorough test drive complete with hills curves and a long stretch so I could feel how the car drives. He was attentive to answering our questions and providing us with info we needed. I am very happy with my purchase! When we came to pick up the car Alan took his time to walk me through all the features my 2015 Odyssey has! After the fact Alan has been very good at returning my calls or texts full of questions on how to work all the great features my car has! Chelsey, the finance person, was not as thorough or clear in her communication and I left feeling more confused about the different warranties and protection plans and what I agreed to pay for. Afterwards I emailed and called her with some telephone rage and even her agreeing to call me at a certain time and not calling at the time I set aside for her. This was very frustrating and I’m still left with no answers more than a month after the purchase.

Jugnoor Kang

Bill's service was exceptional, product knowledge was top class without talking any other brands down, the entire sales team helped and answered all my questions. Sabrina was fully transparent with all the paperwork and explaining warranties. This store knocks every other Honda store out the ballpark, go and see for yourself!

Kelvin Cheng

i recently had a tire service done through carter motorsports i bought 2 brand new dunlop tires from them as well had them install my tires and my new front and rear sprocket and chain kit. customer service was absolutely amazing Chris in service/ parts as well as Lea in service were great help and timely updates!! i highly highly recommend carter motorsports for anyone looking to buy a motorcycle from or if its just a simple service on your bike!! astonishing customer service and deals!!

Corey Kang

Our family has been going to the team at Carter Honda for a number of years, for the convenience in location and the quality of work they do. We have dealt with both Bill and Levi there, and they do a great job of communicating and keeping you informed of what issues are found, their recommendations on how to address them, and, if needed, which ones should be prioritized. Have not had to make use of the pick-up/drop-off service, or courtesy car as the appointment booking system is very easy to use, and servicing turn around time is quick.

Paul Whiterock

Read LemonAid for used car .. It recommended the 2009 Honda fit .. after months of looking on Craigslist and several Honda dealerships .. no luck .. Looking for standard shift,a certain colour, extremely low mileage and under warranty .. and of course no accidents etc , etc etc .. oh .. yes a very competitive price .. I got a call from this guy Walter .. and after a few attempts to sell me on a newer Honda .. we had a meeting of the minds ..a week later he called ; he had a 2010 , extremely low ks( 27,000) , nice colour,standard shift , mint condition and a good price AND under waranty... I bought it on the phone ...subject to my inspection .. an hour later after seeing the car gave him the rest of the money ... after grinding him for floor mats . I consider myself a very tough first and second sell .. but after that I am a loyal customer and I very seldom give reviews .. Walter will find it for you ...

Amir Mohammed

Carter Honda has an impressive employee named Bill. His knowledge of the vechicals on his fleet is phenomenal! He gets the price your looking forward to hear. Most dealership want you to pay there price! yet Bill, will meet you in the middle and give extra to his customers. I myself am impressed with the incredible customer service I got from Bill. I honestly got the price I wanted and deep depth of what the cars true value holds. Couldn't ask for a better car sales man. Thanks Bill!

M D

Alan Li helped my family and I with our last few leases and is always looking out for us whenever incentives and deals come out. He is quick to respond whenever we have questions about anything car related (new or used, etc.).

Raluca Antonovici

I just bought a 2015 honda civic from Tiago! I was a bit nervous buying a car by myself but he made the process very easy, explained everything about the car and gave me a great deal! Will definitely come back for my next car.

Leon Lau

Car buying is extremely stressful. However, the staff at Carter Honda really took care of me and my family. Big shout out to Cherry, Sabrina and Mike in sales for their professionalism. They did a great job of putting me at ease. The insurance advisor, Allie, was awesome! She did what was best for me and not what was easiest for them. Good customer service is hard to come by these days and these guys knocked it out of the park! Thanks!

T T

Just wanted to say a big THANK YOU to the staff at Carter Honda! I purchased my first vehicle from them recently and wanted to share my appreciation and thankfulness towards them for the superb level of professionalism and customer service they provided throughout the process of purchasing my 2015 Honda Civic. Of special note, I'd like to extend my thanks and gratitude towards Aryan A. from the sales staff; he was exceptionally knowledgeable and patient while helping me through the process of selecting a vehicle and did not pressure or try to up-sell me a vehicle I did not require. I'd highly recommend him to everyone looking to purchase a vehicle from Carter Honda. In addition, I'd also like to thank Sabrina, Kim, and Sarah at Carter Honda. Complementing Aryan, they made sure the entire sale process, and the following paperwork and insurance procedures were extremely quick and smooth for me. All the while, providing me with all the information I required to make a well informed decision and complete the purchase of my new bae. Without them, and the help they provided me, I would not be experiencing and enjoying my brand new ride, nor would I have been able to purchase the vehicle I needed. I'd highly recommend anyone looking for a vehicle to visit Carter Honda, they went above and beyond the call of duty to help me make my decision and purchase my first vehicle. Once again, I'd like to thank everyone at Carter Honda for everything, and I can't be happier with my decision to purchase my Honda Civic from Aryan and the rest of the team at Carter Honda.

Bennett Li

I had a wonderful experience purchasing my Civic at Carter Honda. I had a lot of questions and concerns as this was my first new car purchase. Nick was very knowledgeable and detailed in addressing answers and offering suggestions. The entire team was very helpful and transparent throughout the process. I would highly recommend anyone looking for a Honda to checkout Carter Honda.

Nicky Wong

I rarely say anything negative about anyone, but dealing with this company is horrible. They told my son when he called them about purchasing a new car, that the car loan interest rate was 2 point something, but when he went to pick up the car, the sales person Louie told him the interest was almost 4 point when he should qualify for a conventional loan from a bank. Now my son is paying high interest to Honda Financial. Besides, that sales person recommended two very costly car insurances to my son which were late found not needed at all. Lately, when we decided to pay off the high interest loan, the financial advisor of the company didn't send my son a detailed account information, instead, only two screenshots which show his car model and the total balance he owes. No other information such as payment history, any other fees! I wish they could conduct the business with some integrity and conscience , and treat every customer with respect and honesty, despite young or old. By the way, there is no way you make any complaint or talk to someone who can really help solve your concerns, in my opinion. Good luck to everyone with this Carter Honda!

Michael Sit

Ariel, Sabrina and the Carter Team took care of me and my needs the moment I walked in the door. They were able to find the car I was looking for and made the transition easy efficient and safe during this unusual time for all of us. Highly recommended and thanks again for your help for my new vehicle!!

John Lavery

My wife and I just leased a 2015 Honda Fit EX. It was a great experience - everyone was super friendly and helpful. Our sales person - Tiago Lourenco - provided great service. He was very knowledgeable and professional, and didn't use high pressure sales tactics on us. We will definitely work with Tiago again when it is time to get a new car. Sabrina - the Business Manager was also great to work with and was very clear in walking us through the steps of the leasing process.

Lauren Nichol

If you're in the market for a new or used Honda, I highly recommend Carter Honda's Andy Yap. Not only did he know everything there was to know about the new model I was interested in, he never pressured me into something other than what I was in the market to buy and negotiated with me fairly. I sincerely felt that he wanted to find the best fit for me and that he would do everything he could to make my car purchasing experience pleasant and easy. He also made special arrangements to accommodate my busy schedule and always picked up his cell phone when I called. I give his service 5 out of 5. Thanks Andy!

Peter Beharry

I was very impressed with Bill Glavis and the team at Carter Honda. From the moment I walked in the door I felt welcomed and attended to as well as safe from Covid 19. Communication was clear as was the timeline and the service over all was efficient. I was also greatly impressed with the fact that they provided me with a ride to work and offered to pick me up when my car was ready. The driver they provided was exceptional and what I would expect from any major city- knowledgable, courteous and friendly. My car was repaired in a timely fashion and I picked it up and was on my way in no time and no waiting around. I highly recommend the folks if your car is in need of repair.

Rob Itakura

I visited Honda Carter searching for a new vehicle. I was helped by some extremely professional and understanding sales staff including Cyrus and general sales manager John. There was no sales pressure or any feeling I was being taken advantage of. Although some circumstances prevented me from going through with my purchase I'll be heading back once I'm back in the market to make my purchase.

Jarred Collet

Carter Honda is fantastic!! I have leased two vehicles through them, quick and easy process. Nick has helped me both times, he is informative, keeps to his word and follows through. Sabrina and Faye in the business office are efficient, have excellent communication and don’t try to up sell you on products. I would also like to thank Ariel for spending time (a lot of time) in making this deal happen. Thanks guys!! Appreciate all you have done.

Thomas Llorente

Great Customer Service. The Carter Honda team treated us very well throughout the entire process. I highly recommend them. Specially Jason, salesperson in charge of the my purchase.

Jeremy Zhai

Just bought a Honda Civic from here. Stephen is an awesome salesman and Siveta is a great financial manager! 6 stars for them, yet -1 star for the person who is in charge of the insurance. He played game machine when he was on duty, and he spoke so fast that I cannot understand what he was saying.

Susan Elerrina

They were very friendly and easy to understand in explaining what I need to have done and why it should be done that way. I am still exploring options before making my decision.

Beth Sayles

My husband and I just had the pleasure of working with Michael Ash. He made it truly easy and very comfortable to purchase our car from Carter Honda. If you are in the market for a new vehicle and want a great experience I highly recommend giving Michael a call.

Tim Varga

It's hard to make a review sound personal and not "canned" but I am genuinely pleased with the outcome of my purchase. My extensive search for a pre-owned Honda Odyssey ended when Zachary from Carter Honda found what I needed. The vehicle was in excellent condition, had low KM's and the price was reasonable. Zachary was helpful, respectful, fair, prompt, professional and straightforward from start to finish. Of course like with every major purchase, make sure you do your homework and know your stuff. I came armed with a lot of questions and did not tip toe around. Unlike other dealers or sellers I dealt with, all of my questions and concerns were answered to my satisfaction. Even after the sale was finished Zachary went above and beyond to make sure I had what I needed.

Sonny Lim

Alan Li was EXTREMELY helpful. I looked everywhere for the car I wanted Alan helped me locate it and get it. I got a blue civic hatch sport manual and no other dealers had one. He went out of his way to work around my schedule and always kept me updated anytime something related about me car.

Marlon Trinidad

Joe Antigua was my car sales advisor. Great person and very knowledgeable. Would recommend seeing this guy if your in the market for a brand new or used car.

Louis K

We purchased a 2018 Honda CRV ExL in the summer because we were looking for a more spacious and fuel efficient family vehicle, that would fit our outdoor lifestyle. I had done a lot of research on compact suv's and on paper the CRV was one of the vehicles I wanted to actually test drive before making a purchase. After seeing and driving the CRV, it almost sold itself. I was very impressed with the car and it was a coin toss between the CRV and Subaru Forrester, as to which car we were going to get. The buying experience from the staff (Erica) at Carter was one of the factors that swayed our decision to purchase the CRV over the Forrester. There are a lot of Honda dealerships in the lower mainland which gives the buyer a bit of leverage as you have lots of options if you don't like a particular dealership, however I liked the staff at Carter Burrard and was happy with my choice. If I had any critical feedback, it would have been the extended warranty buying experience after we already agreed on buying the CRV. I felt I had to explain multiple times why we chose to decline any extended warranty coverage and if ever I felt pressured it was during that time. That all being said, overall, it was an enjoyable buying experience. I'd have no issues recommending Carter Burrard to friends and would most likely go back for any future Honda purchases.

Marta Maftei

I have been a Honda's Granville client for more than 30 years now. I have always been happy with the nice welcoming and the professional work, the availability of the personel each time I needed assistance. I wish you to keep your standards high. Thanks for the services.

carson chan

Customer service is excellent. Price is reasonable. I will return here for regular service. The 2021 CRV is the best car I ever had; drives like a dream

Honey Adibi

Had my bike towed to Carter MotorSports. The guy from Carter who came to tow was very friendly and efficient. I knew I needed a carb cleaning and general servicing. I was given a rough quote of $600. When I picked up my bike, no one went through my servicing at all. I was just given my bill for $900 and someone pointed to where my bike was located outside of the building. When I grabbed my bike outside, I did a quick check to make sure all the screws were present and tightened and as I was checking a nice gentleman came out and asked if I needed help and he helped me tighten one screw that was loose, which was nice. I was surprised to get a text asking for my feedback on how my experience was because I felt I didn’t receive much customer service at all. My expectation was that I would be greeted by someone who would walk me out to my bike and run through my servicing, give me some tips on how to avoid having the problems in the future, maybe recommend products and then ask me if I had any questions. I was also expecting them to do a nice wipe down of the bike like they do at car dealerships but the bike was pretty dirty. My bike runs now though so they did service it correctly.

Randy B

I recently purchased a used Honda Pilot from Carter Honda with Walter as my salesperson. It was an excellent experience starting with how Walter addressed my questions, pricing and delivery of the vehicle. Overall, it was a pressure-free transaction with the staff at Carter clearly concerned with meeting customer satisfaction. This was evident in how each request and clarification was met with a “can-do” attitude. On the basis of my purchase, I have no hesitation in recommending Walter and Carter Honda. Randy B/

A N

Bought a used car from Carter Honda. It was a relatively quick and painless process. Nat was our guy for the road test and Tim was with whom we negotiated the numbers. Nat was very calm, knowledgeable, and overall very pleasant to work with. Tim deals with the negotiating and I appreciate he entertained our offer and returned with a number we were all happy with. Deducted a star because of the insurance purchasing procedure. It can easily be improved to be more customer friendly.

Gautham Nookala

Even though I did not buy my car from Carter Honda originally, I took it in to them to facilitate the end of lease process since they are close to my workplace. I had a fabulous experience and the whole process took less than 30 minutes. I wish I had originally purchased my car from them seeing how seamless my experience was. I will definitely head to Carter Honda when I am in the market for my next Honda. Thank you Keenan Sawatsky, Lyle Oxcino and Alex Lam for your help.

Melyssa Toews

I live in Manitoba and had talked to Alan, the salesman, two weeks prior to picking up my car. He was unwilling to work with me on anything to do with the price even though it was a guaranteed sale. When I asked him about being PST exempt as I do not live and would not be registering my car in BC, he told me I would not have to pay it. This was obviously without actually double checking before answering me because when I got there with my certified cheque that I told him I was paying with, I was told by him and his manager that I do have to pay PST. Thankfully their finance manager actually knows what she's doing and just needed a couple photocopies to not charge me PST. After all of the hassle, I left the dealership only to realize they hadn't given me the safety paper. We went back to get it and once arriving home and going to register my car, found out the paper they gave me was NOT a safety and also not valid due to the VIN number being wrong! Needless to say I was very unimpressed when they argued and told me it was in fact a safety. Overall I love my car, but the experience was not great. Will never return and will never recommend to anyone!!

Guy Pocklington

After doing quite a bit of research and comparing hybrid cars, I recently bought a new Honda Insight from Alrick. No pressure, fair price, excellent service.

Sara Birnham

Had a great experience buying a used Honda at Cater Honda. Nick was a wonderful , non pushy & thoughtful salesperson. The manager was helpful too. Thanks Carter Honda!

Dana S

My husband purchased a used car from Carter Honda. Bryan Taylor is the best car salesperson i can even imagine! His videos are funny and i tell all of my friends and family to go to him if they need a car. Everyone there is great to deal with. Highly recommended.

Kylie Gal

Amazing service!!! Sami, Sabrina and the Carter Honda team truly went above and beyond. They took the time to explore all of the details and helped me find the best fit for me, (which was the 2016 Honda Fit :)). I was so impressed - there was nothing they could have done better. Their professionalism, attention to detail and individualized service will have me coming back to Honda Carter for life.

Pat Wade

Very happy with my experience dealing with Carter Honda. Appreciated the no-dicker policy with pricing, and got a great car at a good price. As with other dealerships, there is a fair bit of time trying to upsell you with extra coverages and options, but I also didn't feel pressured when I chose not to take them up on it. I would happily deal with Carter again.

Brittany Rigby

I got a 2013 Honda civic from Carter a few months ago. Walter was the salesman that helped me. He was extremely informative and friendly, making my experience the best it could possibly be. If you need a car, Walter is the one to go to!

Catherine Patrick

Thanks Rambo! Great job! Very easy with car testing done in Burnaby. Super job done by Madilyn and insurance agent. However, confusing to see Rambo juggling his customers and other staff not pitching in to help and us waiting for an hour after the paperwork was completed.

randy chan

Since 2007, I have leased three Odyssey and one Accord from Carter Honda. The sale manager Rashid Washed and his team always gave me the best deal and provided me with 5 star service. Stacy and James from Carter Honda service also provided me with 5 star service as well. I highly recommend Carter Honda for their vehicles, sales and services. Carter Honda you are number ONE.

Mark Bennett

Great Experience! All the staff were helpful and made the purchase of a used 2017 Ridgeline easy and enjoyable. A special thanks to Alan Li and Bob Louie in sales and Chelsey for doing all the paperwork.

Dan Goodwin

We recently bought the 2016 Honda CRV demo model from Carter Honda. We dealt with Anna who made us feel comfortable as she wasn't too pushy with us. Unfortunately, the moonroof on the CRV had a faulty motor and it was opening and closing by itself and not responding to the controls. Anna helped arrange for the service centre to look at the problem right away for us. It was in the shop for a week but works now. Hopefully there are no more problems.

Hazel Wang

Kevin is excellent! We had a wonderful experience with him. He suggested the best suitable car for me and even provide the service to purchase a car seat nearby with me as we have a baby to drive home. Kevin is the best!

J Narver

I texted Carter Honda Service, when prompted to do so with a pop up on their web site. I never did receive a reply, except for a note about their opening times. I finally went there in person and was told that they were probably too busy to respond. Please don't set customer expectations for a text response if you can't do it.

A Bentley

I needed a flat tire repaired and I dropped off the wheel to them at the end of the day and by the time I was off work the next day they had it repaired and ready to go. My bike was only off the road for 24hrs. Great service????

B H

Such a great experience with Madilyn and Daren. They made the purchase so easy and flawless. Highly recommend Carter Honda!!!

Sarah Vopni

Kynan, and the team were wonderful. I’ve had negative experiences at other Honda service places in the past, but the customer service is a 10. Would recommend!! Thank you Carter Honda team.

Ray Yip

not being mechanically inclined, I guess the "service" was good / OK but James [at the desk] was excellent. friendly with a good sense of humour. knew I was waiting & called when the car was ready. one other time another Carter service consultant said they are too busy to call when the car was ready.

Amin

I recently went to Carter Honda and had a great experience! Alan was able to help me get out of my current lease and into a new lease at a pretty good price! He was very patient and helpful. He was also upfront about everything. I got a nice 2019 civic touring with his help which I am very happy with. Also, chelsea from the financial department, was extremely helpful and took all the time I needed to explain everything to me! I was very surprised! I would honestly suggest this dealership for anyone. Honda makes great cars and this dealership was a pleasure.

Dindo Villanueva

We had a great experience with Carter Honda. Everyone is friendly and helpful most especially Abby who sold us our Honda Pilot. He is very professional, friendly and knowledgeable. Thanks also to Kim for helping us with the Financing... They deliver the best service a customer truly deserved. Kudos to Carter Honda!!!

Sarah W

As a long term customer, I was very disappointed in my recent service. It cost over $1,000 and oil was spilled all over my engine, the cap wasn't tightened so it leaked as well. The estimated work was over priced and unnecessary. I feel completely ripped off. I got a second opinion and it cost less than half of their estimate and my car now runs like new. I communicated my disappointment with the service agent who copied the Service Manager on the email and no response. I won't go back.

Allayar Adeli

This is my second review 10 month later than my first one(below). Unfortunately, after such a good purchasing experience I had with them, I have had a terrible experience with their customer service and service department. Super terrible. it seems they only focus on selling products and don`t care about maintaining the good experience with their client!!! So disappointing!! They really need to work on their service department as well as customer service. you could find my first review below; "Just tell them what you are looking for. If you don’t even know what you want, don’t worry, They will help you in a professional way. Great customer service and cool and supportive staff. I dealt with Sam (Sale Department), Zack (Part Department) and David(Finance Department) and all of them were amazingly supportive, honest and professional."

Steve Jeffcoatt

They do the job. Not too impressed that an $88 oil/filter change ends up costing $110 after tax and shop fees. They need to put the shop fees into the price of the oil change. I don’t like surprises even if it’s only a little. Going elsewhere next time.

Andy Wang

Great experience overall with Carter Honda! Stephen was very knowledgeable in test drives and helpful when we're deciding which car to buy. He gave us a great price on our trade-in vehicle too. They weren't too pushy with selling, unlike Toyota from which we bought our previous car. I would definitely recommend Carter for anyone wanting to buy a Honda.

Wilson

This is for their service department at W 3rd Ave but Carter Honda should be responsible, copying and pasting from my other post. Absolutely horrendous experience. I would give zero stars if I could. I had scheduled an appointment on Saturday at 1pm because my car had two recalls. When I got the front desk, the guy helping me seemed nice and told me that it would take until 4pm for it to be done. I said ok and if he could please give me a call if it was finished earlier. I milled around and waited until 4pm. At around 4pm I thought to give a call to see if it was done. He said that there were delays and my car was still in service and earliest would be 4:45pm. I was getting antsy because I had other scheduled appointments in the evening. At 4:30pm I decided to go back and check, I talked to the guy and he said that my car was still in the shop/service. When I went back out I saw that my car was still in the parking lot where I left it, It had not been moved at all. I went back in and told the guy and he was visibly confused. He then told me he was sorry but there were delays. SO IN THE END NOT ONLY DID MY CAR NOT GET SERVICED BUT I WASTED 4 HOURS OF MY DAY. Also I'm not sure how the communication was between him and the service guys but the fact that he said that my car was still being looked at when it clearly wasn't really IRKED me. I was initially going to write this review after my second visit but the situation was so baffling and upsetting that I couldn't wait. WHAT'S THE POINT OF SCHEDULING A DATE AND TIME IF IT WON'T BE FINISHED BY THAT TIME??? SHOULDN'T YOU ACCOUNT FOR DELAYS THEN AND NOT GIVE THOSE TIME SLOTS AS AN OPTION??? AND YOU THINK IF MY CAR WASN'T GETTING LOOKED AT LET'S SAY 2PM SHOULDN'T YOU GIVE ME A CALL TO ADVISE? I HAD TO BE THE ONE TO CALL BACK. AND IF I DIDN'T CHECK ON MY CAR IN THE PARKING LOT WOULD HE HAVE TOLD ME? HOW LONG WERE YOU EXPECTING ME TO WAIT? The major problem here was that I wasted 4 hours of my day and my car did not get fixed nor even looked at.

Gary Dosanjh

I called almost every dealer in the lower mainland and in the end no one could compete with Carter Honda. Joel from sales went above and beyond what needed to be done. I had something that needed to be done a couple days later and the entire team at Carter made sure i got what i needed. I rarely do reviews, but i had to for these guys. If you want a good experience with no added fees (most dealerships added fees once i arrived) go to Carter the owner is a very honest down to earth guy. No sleazy people in sales which is so important for a business. Thank you Carter Honda for giving me an easy experience. 10/10

Amar Walia

My experience at Carter Honda was amazing. The reason I purchased there instead of another dealership was because of the salesperson, Jason Lalli. Jason was knowledgeable, professional and always reachable through phone.

Phoenix Leo

The whole process of purchasing my new vehicle was stress free. Serge was excellent in helping me find the right vehicle and had very useful information to help my decision. Sabrina was so diligent and careful in explaining all the fine details regarding all the paperwork and my questions. John was also very excellent in supporting me with my trade in. Nice showroom, friendly staff, knowledgeable sales team and managers. Will definately recommend Carter Honda. Thank you!

John McCracken

Second time I have gone here. Both experiences were excellent. Got appointments within a days notice. James Wang, the service advisor yesterday, was thorough and professional. Had my Honda Element finished in a few hours. Needed a new timing belt and got a stick caught in my rear wheel which was making a weird grinding noise.

Cameron booth

Absolutely thrilled with the exceptional service this dealership provided. Bob in particular was amazing to work with. He went above and beyond in every aspect of the sale. He gave me the best trade in value of any dealership on my old car, and also gave me a deal on the new one. I would recommend this dealership to anyone looking to buy a new or used car!

Cori Lau

I recently purchased a 2019 Honda Odyssey. It was a wonderful shopping experience . The test drive and subsequent purchase was smooth and efficient. Bob Louie is highly knowledgeable, pays attention to detail, and is a non-pressure sales professional. He took the time to familiarize me with all of the operational details of the car and provided thorough and in depth answers to my specific questions. All of the staff that I interacted with were professional and courteous. The whole experience exceeded my expectations. Thanks Bob and Carter Honda.

Dennis Wu

I had inquiries of acquiring a new car and Alan Li was extremely helpful and patient, talking me through my options and the pros and cons of financing, leasing and purchasing outright. His intensity of customer service is incredible. I would definitely recommend Alan Li to anyone looking to purchase a car.

Ali Arman

Jennifer from the service department was very helpful, solved my problem in seconds and provided me with amazing customer service. Called many other service centres and none of them were able to help like Jennifer!

Samuel Wong

Great customer service, got a brand new Honda civic from Zac Lai! Overall just a fun staff to do business with, no pressure to buy the car, just concerned with making sure you leave happy. If you have the chance to come in, find Zac and I promise he will not disappoint. Excellent product knowledge and given the fact that there is so much new tech in these cars, that is not an easy feat. The managers were courteous and were willing to negotiate to make a deal happen. Came in to pick up my car and they put a nice red bow on it and had multiple staff members congratulate me on my new car. There's no reason that just because you're buying Honda you can't be treated like you're buying a Bentley and this dealership makes you feel like you just bought a much more expensive car. Overall just a great experience, I've been here before and didn't buy anything, sales people are still courteous and respectful, they follow up with you and make sure you're happy no matter what car you bought.

Doug Campbell (Stillworkin2)

Have used Carters for motorcycle service several tImes and will again. Recently, they obtained fork seals for my 05 Kawi Mean Streak where two other dealers could not, then installed them faster and less expensively than I had expected. Full marks imo.

Ted Chang

Everyone was super awesome. I'm super paranoid when it comes to motorcycle stuff so I have lots of questions and concerns. They answered everything and were happy to spend the extra time. Also have a shop dog there that's cute a heck, so that's a bonus!

Maidi Julien Chibani

I used Carter Honda services to purchase my very first car here in Canada. Collin has been fantastic and very helpful. Client service still means something there. I’ve consulted with several car dealerships in Vancouver prior to reach out to Carter Honda and honestly, they don’t even compare in terms of business skills and efficiency. At no point Collin gave me the impression he was just there to sell me a car: He immediately tried to understand my needs, my financial capacities and made sure he’d always price-beat competition. Again, that is fantastic customer service! I’ll blindly refer them to my friends and family. Thank you for everything.

Klaus Gruber

Very good service. Answered all my questions and kept me informed of progress while waiting for a part. both service manager and technician communicated well. I was nervous because I was preparing my 15 - year old Odyssey for a substantial road trip. Thanks for answering all my questions and resolving all my problems.

Jarnail Parmar

Carter Honda is by far the BEST dealership I have been to. All of the sales associates do their best to find you the right car but the sales rep Jason Lalli went above and beyond to find me the car that was in my budget as well as something I would like. I did a lot of research in regard to finding a affordable vehicle and Carter Honda had the best prices by far. Very happy with the overall experience. Thanks Jason!

Nicole Si

I went to Carter Honda looking for a used car they had advertised. That car was no longer available but Bob took my information and what I was looking for. A few months later he contacted me on the off chance that I was still looking (which I was) and let me know he had a car that fit what I wanted. Since I'm from out of town he emailed me all the info, pictures, and reports. We set up a time for me to come test drive the car. The car was exactly what I wanted! Bob was honest, responsive, and up front about everything. He was accomodating to me being out of town and delivered on everything he said he would. I had a great car buying experience here!

Kyleen Lee

Went in for a quick consultation as I am looking to purchase my first car. I spoke with salesman Alan Li, he was very knowledgeable and gave me great realistic recommendations. Seemed like he was genuinely looking out for my best interest rather than other dealerships I’ve been to where they just kept trying to up sell me. Kudos to Alan.

Jonna C

Great Cars, good staff, awful Managers. Witnessed a manager yelling at the staff for sales numbers or something, and berating them on multiple occasions. I feel for the staff! This should not speak against the Honda product, as I love my Honda Car. But the Management NEEDS TO CHANGE AT THIS LOCATION.

Colleen Fleming

I am always greeted with a friendly welcome. Bill is an excellent communicator when explaining what service I am getting for my vehicle and also very helpful when I have questions. I have never left Carter Honda Service feeling unsure about what was done to my vehicle. I am a returning customer, even if it is an hour away. It is worth it for me.

opal 33

Share my first time visit but come with a terrible service experience here. How long do you think it takes to check the low tire pressure ? Half hour or 45 minutes? The answer is three hours and 45 minutes. Because the warning light for low tire pressure is on and off, but the pin hole couldn't be found. Decided to go back to the original factory to check it out. The appointment was confirmed on Saturday by email and text. The appointment is on next Wednesday, 10:30. Arrived at the scene at 10:20, and told that there is no appointment record. They can arrange it but need to wait for a few hours. After the paper work, said that it was available at 1:30 to pick up. I went back to the shop at 1:00 pm, and my Accord was still in the parking lot. At 1:10, a technician took the car to check and return to the parking lot at 1:45 . Paid an hour’s labor. It shows 13:48 on my credit card receipt. Wait over 3 hours for half hr work. I received an unacceptable and terrible service here. 〖Cannot post without one start〗

Richard McCallum

Today started off with me making a trek to buy a motorcycle. I had already made up my mind with what I wanted, but little did I know what I had in store for me. I saw all these beautiful machines lined out front, but the moment I stepped through the doors did I fall in love. There was this beautiful 2013 Honda CBR 500R, sitting there in a mix of other bikes, but it caught my eye. The team there was absolutely wonderful, they guided me with ease, any questions or concerns they were right on it. Such a great group of people and atmosphere, I experienced top of the class customer service, I see why these reviews are so high. Even when I got off my training wheels in the parking lot, Thor came out and gave me support, instant boost of confidence. So pretty much these guys add +7 to confidence boost, if that's not a good enough perk I don't know what you want.

Annie Cy

I just started a new job and needed a car urgently. I went into Carter Honda and Alan Li helped me. I ended up buying a 2019 HRV and I am very satisfied with this purchase as well as Alan's excellent customer service and knowledge.

Daniel Paolozza

Great dealership! They respected my budget and requirements, and responded with an aggressive price on an applicable vehicle. No pressure-upselling tactics, or talking you "down" out of what you really want. They were one of the first out of the gate with a negotiated/aggressive price and with 5 dealers on the table I shouldn't have wasted my time with the others! Even better than offering the best price, they welcomed me as a customer, adjusted to my schedule, communicated clearly and appropriately, made good on delivery promises and there was none of the stereotypical 'surprises' regarding added costs, etc. during closing. Great service from our salesman (Tiago) even after I left the lot with the car. It will likely be years before I purchase another car, but Carter Honda will be the first place I stop.

Henry Li

I just bought a 2016 HRV EX-L here. Lyle and Laura really helped out and was able to get the color I wanted even though the other dealerships weren't able to find one. He tried really hard to help me as best as he could. Laura was really helpful as well and was able to patiently explain the finance side to me. I highly recommend talking to them if you are thinking of getting a car there. Two thumbs up to them!

Paul Vallee

I recently bought a Honda HR-V at the Carter dealership. The staff there is very friendly and accommodating, especially Mimi, my sales agent, who walked me through the process and answered all my questions. After-sales customer service is also very good, if I have any further questions or problems they are very helpful. Oh - and I love my new Honda!

Thandi S

I had excellent service at Carter Honda. From the sales team (Sami and Ariane), insurance broker (Gina) to the finance people (Marnie and Sabrina). The team were all super knowledgeable about their respective products and no hard sales pitches. I was shopping for a car with my 3 year old which was next to impossible, and everyone made my experience an easy one. I had not planned on buying a Honda but ended up with one due to the fantastic service. Sami is a credit to the Honda dealership- personable, professional and knowledgeable. Any questions I had - he would get back to me right away, nothing was too much trouble and he wasnt pushy at all. I would highly recommend this dealership - a fantastic team of people who genuinely love what they do, and they do it so well.

Ramon Rodrigo

Just traded-in our Fords for a couple of Hondas from this dealer. I cold-called into the dealership through their number on the website and I was surprised to get stellar, personal service from the sales guys. Ariel, the sales manager, is one of the best I've dealt with. He made sure to address all my needs and concerns and he got me the vehicle I wanted at fair price. I came into the dealership with a defensive outlook (as I do with any other dealer), expecting to be scammed, but these guys really do everything to make sure all your concerns and needs are addressed to your satisfaction. I felt comfortable in no time. My sales guy, Andy, was also great. He knew almost every operational and technical question i had about the car and continues to provide after sales assistance to us. If you are in the market for a Honda, pay them a visit, you won't regret it.

Antonia Issa

Super nice staff. Accommodated me right away and did a great job. I love popping by this place!

Tamara Bingley

was doing a car ownership transfer with a friend, afterwards we realized the license plate had security screws and were also stripped. Honda was nearby, we went in and asked for help. 2 workers brought out a drill and was able to get the plates changed for us. I had never been here before but would recommend due to very great employees! thank you!

Rappu

I was helped by Bill Lalli and his manager Salar, I have to tell you this was one of the most amazing experience I have had out of the 4 cars I bought since 2010. Bill is on top of things from day 1, when I went to meet Bill, I went down to trade my Mercedes C43 to Accord and I also met Salar and he was amazing as well, we had a great chat, Bill understood what I was looking for and there was NO PUSH for sales (which is an amazing talent to possess when you are in sales- convincing the customer to buy the car without making them feel pushed into), Loved every bit of follow up calls and messages to update me about my car. I will definitely be back again to get another car for my wife. To honest I live in South Surrey, I had gone to Surrey Honda first, Murray Hyundai and Jim Pattison Toyota (not so good customer service). I went all the way to Downtown because of the way Bill treated me from day 1. Keep it up Bill and I am sure you will shine like a rock star and good luck on your future endeavours.

James Portier

Danny Lu at Carter Honda was very helpful and professional when I was looking for a Civic SiR, these cars are very hard to find let alone in reasonable condition nearly every Honda dealer I contacted told me to look elsewhere some did not even know the model I was looking for was. Danny took my name and number and ended up finding one in great condition after a few weeks without bothering me with spam or trying to push me into a car I did not want. Anyone looking for a specialty Honda such as any SiR's, S2000's or Prelude type SH or any Honda at all I would recommend that you contact Danny, He is very professional, polite and has great knowledge of his product Thank you for your help Danny - Ryan

Fred C

I went to Carter Honda to look at a used Toyota Tacoma that was advertised on line. I'm always a little put off by car sales personnel but I met Bob Louie and he was great from beginning to end. We went for a test drive and though I really liked it, I left to think it over for a few days. He wasn't persistent but spent the time to understand what I was looking for. Fast forward a week....he called to ask if I was interested in the truck or if I had looked at another one at another dealer that I was also interested in. I said, though liked it, I didn't think the box size was big enough so would prefer to stick with a full size GMC. As it turned out, he had or found the perfect truck .....everything about it ,exactly what I was looking for...all the while with no pressure tactics. Great condition, great price, he sent me the file on it, I purchased it the next . After the first month it developed some rear brake squeal. I called Bob and as promised he stood behind there 3 month guarantee.....no questions asked. He called there service center and booked me in the very next day. They not only repaired the rear brakes but removed and serviced all four brakes with a commitment that if the problem developed again to bring it back. 100% happy with Bob, the staff and the service center. I'll will keep his number and Carter Honda in my first go to place for my next vehicle. Thanks guys....your the real deal.

Eric Lam

Had a great experience at Carter Honda. My salesman, Alan helped me find the perfect car for me and got me a great price! Never rushed and always made sure I was happy. I definitely recommend Alan if you are looking to buy a new Honda!

Joan Nichol

I just purchased a new 2019 HRV and was very happy with the staff at Carter Honda. All the staff were very friendly and made the process of buying my first new car very easy

Michael Ho

I recently purchased a 2014 Honda Accord through Danny Lu at Carter Honda. Danny was very friendly and made the experience very comfortable and easy. When Danny first contacted me by phone, I expressed to him that since his dealership doesn't have the exact car I want in stock, I'd rather go to other dealerships on the weekend and purchase the car from a dealership with the car so I can drive it home immediately. I told Danny that I urgently need a car and wouldn't want to wait. Danny was polite and asked if it was possible for me to share with him why I couldn't wait for the car over the weekend and purchase it from his dealership. He patiently listened to my reasons, and afterwards I told him that I didn't want to bore him with the details about my personal issues and concerns, but to my surprise he told me that what if he would try his best to deliver the car I want within my specified date then my problems would be solved. His persistence and can do attitude (he'll make it happen) convinced me to trust him to purchase the car from him. Ultimately, he kept his promise and delivered the car exactly when I wanted it. Danny is a man of his words, and I really appreciate that considering when I purchase my last vehicle, I was promised that my car would arrive in 10 days and I ended up getting it after two months. I highly recommend you to contact Danny Lu if you are planning to buy a Honda. I have no doubt Danny will provide you with the same exceptional service that I have received from him. Don't hesitate, contact DANNY, he is simply awesome!!!

Alice R

I would highly recommend this dealership. From the first day I looked at the car to the day of delivery everyone was helpful and knowledgeable. I would particularly recommend the sales consultant Abby who made purchasing a car enjoyable and is more than willing to provide assistance with learning the features of the car after delivery All in all it has been an exceptionally well executed transaction.

Alexander Eliasson

I bought a used Honda CRV from Carter Honda a few weeks back and had a very pleasant experience. Colin was the sales person I dealt with and he provided great customer service. Would buy a car from them again.

Ana Y

I purchased a used vehicle from Carter Honda, and the experience was smooth and efficient. The staff are all amazing and friendly, and it was a much better experience than at other dealerships. I can't recommend them enough!

Someone Somewhere

Great service, very understanding of what was wrong with my bike and totally transparent with regards to how I approached dealing with it. They made sure the bike left I. Better condition than when it got there. Cheers guys!

Jessie F

We bought our vehicle at the Carter Honda Burrard location. We are so happy with Sami O. who helped us find the car based in our needs. We live in Burnaby and went to visit other car dealers but we are so much pleased with our overall experience here and all the staff. Sami O. as a sales consultant is very professional, very informative, takes his time with every bit of information he gives and not pushy type of guy. Sami doesn't make us feel pressured in making our decision in getting our vehicle. I would still come back to this location if I had to purchase another car in the future. I would definitely recommend and give 5 star credit to the people who works here. We are a happy customer and this is our way of appreciating and sharing our excellent experience with Carter Honda Vancouver.

David Blaugh

I was recently referred to Christian at Carter Honda because of my interest in purchasing a new vehicle. A friend of mine had bought a CRV from him previously and was very happy with the treatment he received. I can attest to the same: The entire staff at Carter Honda was forthcoming and open minded. Christian was in no rush and took the time to guide me through my different options, showing me the car in detail with respect to my questions. I was actually very impressed with the service of both him and manager Fahad. After having made my decision, Jennifer was very helpful with the details of financing of my vehicle, which was of great benefit to me. I love my new Accord and will continue my relationship with Carter Honda. Thanks again, David

Rick M

This was my first visit to Cater Honda. Very good service. After examining my auto, they called to quote my repair costs before starting the repairs. Their estimates were clear and accurate. They also provided me some different parts options for my older vehicle, which saved me some money. The work was done promptly and there were no ‘extra costs’ when repairs were finished. I will go there again, even for regular maintenance work.

Linda Chao Antinori

I recently brought my Honda Pilot in to change out my winter tires to all seasons. The agent was very prompt and took in my info. I very much appreciate the curtesy ride home so I don’t have to wait around. Shortly after I got home I received a call and was informed my rear breaks needed to be replaced. They were able to replace the pad under lifetime warranty so the price was reduced. I very much appreciate the effort as I didn’t plan for the extra work. Thanks Carter Honda!

Chris L

Patrick was courteous and efficient when I brought my car in for scheduled maintenance. Procedure took longer than expected but shuttle service was helpful

Dan Wyper

Bought a brand new 2017 Odyssey, greasy salesmen “forgot” about the Tire & Rim Protection package he threw in, but when I called back and asked for the paperwork, they made a mistake on the contract, and I’ve been having the same frustrating conversation every time I need a tire fixed (twice already). Also developed a rattle in the dash - took it in and they had to order a part in that they didn’t have in stock. Took a week but when I drove all the way back to get it fixed (the Honda dealership close to my house not being qualified, apparently, to work on my Honda), I was told they had actually ordered the wrong part and that the part I needed was back ordered and would take another month. Annoying enough, but the real kicker is when I found out the “bumper to bumper” warranty doesn’t apply to brake rotors, nor does the “brakes for life” package they sold me when I bought the vehicle, and that I was on the hook for new rotors after 28,000 km. It went from bad to hilarious when I asked about getting the brakes fixed somewhere they don’t gouge you for labour - apparently getting the rotors fixed elsewhere would void the “brakes for life” warranty that should cover them in the first place. The van is nice enough - but I’d have bought a Sienna if I had it to do over again. The Honda “warranty” is a straight-up racket. Update: A manager followed up with me the day after I left this review. They had the charges reversed as apparently brake rotors ARE covered by the warranty, and the part they had ordered was mislabeled at the factory, so they had no way of knowing it was incorrect until opening the box the day of my appointment. Changed my review to 3 stars - Honda customer service not so shabby after all.

Kenny Costa-Correia

I had a great experience at Carter Honda. The process to trade in my old vehicle and purchase a new one was handled very efficiently by Alan Li. Alan got me the best price for my trade-in, compared to other dealerships I visited, with a no pressure sale. The complete staff were professional and quickly had me behind the wheel of my new car. Great experience at this dealership and many thanks to Alan for making it all happen. Highly recommend.

Fredric Yochlowitz

Every time I go in to Carter Motorsports I have a great experience. The Mechanic that I deal with (Cosmo) is always super helpful and gets me in and out fast! I would recommend them to anyone!

Nicole Chan

Awful experience. I'm a young female, and the salesman working with me was so condescending. He referred to my boyfriend as "my boss", brought me in on the pretense of driving a 2007 Honda but once I got there he revealed that it was actually a 2003 (and refused to discuss a lower price with me), and left me standing alone in the lot for 30 minutes while he helped another older gentleman look for a car. Honestly, I was so uncomfortable the entire time. I ended up buying a Honda from a different seller. Please, if you are a young female looking for a car, BE CAREFUL of this dealership!

Hsu David

Had a great experience leasing my 2020 CRV here at Carter Honda. Fantastic customer service, competitive pricing. My salesman, Kevin Sun, was very knowledgeable and gave me great recommendations finding the right car for me. Faye at the finance department was very friendly and helpful. Definitely recommend Carter Honda to my friends.

Ren V

We purchased our first Car, a Red Honda Civic 2020 from Carter Honda on 2nd November 2020. We found everyone at Carter Honda quite warm and friendly, specially Kevin, the sales person, who worked hard to help us get the best deal. Since, we were coming all the way from Abbotsford to purchase the vehicle, and were arriving at the store around the store closing time, Kevin and his team made sure that all the documents were ready on time. We also appreciate that all staff followed COVID-19 related protocols like wearing mask and providing santizer. My husband Vipin and I strongly recommend Kevin and Carter Honda (for hassle free services) at Burrard to anyone looking forward to buy a vehicle. Our best wishes to Kevin and his team. We hope that Carter Honda will continue to provide excellent services to all customers!

MaFer Gonzalez Rios

Joe was an amazing sale person. Honest and explained all the details to me! I truly appreciate it because this is my first car ever and understanding the process was really important to me. Sabrina was also amazing in explaining the financial side of things and I’m super happy with my car! Thank you carter Honda great job.

David Marnoch

First-rate service every time. Many thanks to the great Carter Honda staff and all the best for the holidays. Cheers!

Jukka Pirhonen

We are an elderly couple, who lived in Canada for ~ 48 years... we owned ~ 4 x used vehicles during this time, and purchased 8 x new vehicles, various makes (the trucks have been north American...) and the Honda we got is # 4 for us ! Due to the fact, of our years of enjoyment of driving a luxurious new car with all the safety features, being somewhat limited... we decided to get a new vehicle, or low mileage pre-owned one, an made some inquiries for it through friends and also visiting some dealerships etc. We then got a call from Carter Honda, on Friday, may 19th... and they just had a 2 year old Honda with low mileage, in mint condition available... and went to Vancouver the next morning to see it... We were then met by the director of the sales, Ariel, who had been contacted by Priscilla, and it truly was a "Royal treatment" ! (he also sacrified some of his long weekend to make sure were we well taken care of !) We were then introduced to Bob, who appeared to know just about everything about everything and helped us out making a decision !!! also met Ruba, who handled all the details of the financing and the warranty related subjects etc. after long discussions, we decided to opt out for new one, instead of the pre-owned one, mainly due to the more favorable financing terms... and went through all the details... we also decided to have some extra protection, such as undercoating and the paint protection added to the deal... And I must say, there just is no words to describe this experience !!! I really can't say and praise enough the friendliness, politeness, knowledge and professionalism in this Dealership !!! All of the people were just outstanding an truly went out of their way, to help and serve us to get a vehicle we would be happy to own !!! They also had an insurance agent Jamil, available to handle the registration and insurance etc. And quite honestly, I have never experienced this level of service and commitment ever, in my life !!! To whom it may concern, being a true "Honda lover", and having an opportunity to visit Japan several times in the past, in my opinion, Honda really is the only choice to me ! And, without the doubt, in my honest opinion, the Carter Honda truly is the flagship and an example for any Honda dealerships in Canada !!! (talking about happy customers...) yours truly Jukka Pirhonen

Jordan Sangha

Carter Honda is one of the best car dealerships I’ve ever had to deal with for buying a car. Overall the staff is very kind and helpful, one car salesman in particular Jason Lalli was super helpful, helping me find a car that fit my budget and was efficient for my day to day use. He was very easy to talk too and made a stressful decision for me and my family less stressful and made it fairly easy to make.

Berlin Bugarin

I went in for an oil change and they added an inspection for free. And on top of that they gave me a courtesy car wash. The service easy and quick, and the wait was good as they’re located very close to Granville island. Thank you!

Lu Zhao

Just bought a Honda Civic 2016 from Kimberly Kim (there's a lot of Kims at the dealership, all of them good). I found her to be really good. Compared to the other dealerships (2 other Kia places and a different Honda place), I found her to be the most straightforward and helpful.

Lisa Jilg

We purchased a 2013 ml350 2 days ago our experience was amazing and the friendliest most decent human beings I have ever come across in my years of car shopping. We had a few issues with it shortly after we took it home, the staff took care of them immediately, they truly stand by their word. I will be back for all my future purchases and will spread the word of this amazing staff at Carter Honda!! Thanks again guys

Rhona Blewett

I always have a good experience àt Carter Honda Friendly People

Lorisa Strachan

They were very helpful, patient and were great about communicating what my car needed, how much it would cost and how necessary the work was. I will definitely take my car there for all future servicing.

Peter Kelly

Service was easy to book. Arrived and they were expecting me. Service advisor was helpful. Service was done quickly and the cost was reasonable

cm

The service was very friendly but way over priced, I brought in my dirt bike tires to be put on the rims and the charged me $150 +$45 for the tubes. Which I probably would have been fine with if they would have spray off the tire and rim which they had covered in some sort of lube that I’m assuming is used to help slip the tires on. Sometimes it’s the little details that make the difference. I think next time I’ll head across town to Daytona motorsports. This place wasn’t worth the money!

Tule Tran

Most of my purchases have been at Carter Honda and I have always been dealt with in courteous and professional manner by the staff especially Rashid Wahed and Brian Taylor. I recently bought a Honda Fitt and absolutely love it! Brian was very knowledgeable, transparent in the entire process and handled all of my questions patiently. From test driving the vehicle to completing the financial purchase was smooth and stress free. I really appreciated the follow-up call from Rashid to ensure I was satisfied overall. Thank you for your stellar customer service and going above and beyond. I have always recommended my family and advise anyone buying a Honda to go over to Carter Honda. Many thanks and keep up the excellent work!

Ella Tiamzon

This one star goes to Mark Rivera in Sales. He is the only one who deserves a star in this place. My sister was looking to buy a Honda Pilot and we booked an appointment on a Sunday. Mark greeted us and was very helpful, not pushy, not arrogant. He was very knowledgeable and was quick to assist my sister with all her questions. While we were waiting for the car to be brought out for a test drive, Mark had to help another customer. This is where the horror starts. Another sales representative named Max took over and was a complete opposite of Mark. He was arrogant from the get-go and was very abrupt. As my sister was seriously inquiring and trying to compare prices from the other dealerships we visited, he flat out responded that the price is firm and that Carter will never negotiate. While my sister was crunching the numbers on her phone, this impatient douche bag says to my sister "let's not waste our time here" and insinuated that my sister calls her husband to make a decision on the spot. Had Max been patient with my sister, he would have closed the deal at that point. We walked away from this dealership and went to Richmond Honda 2 days after. Spoke to the guys there, shoutout to Ken especially, who gave my sister an awesome deal on a Honda Pilot.

Mila G

Fantastic service, as usual... Bill Glavas always does his best to give you a hand. My car got an unexpected issue and he was able to help me the same day, got a temporary fix while waiting for the part. Thanks!

Philip Li

I went into Carter Honda hearing horror stories about shark-y sales staff at car dealerships. When I spoke to Alan Li, that was definitely NOT the case. Alan was genuine and approached me as if I were a close friend of his. He was very knowledgable and professional throughout our interaction and it was evident that he clearly cared about my best interests; asking and understanding about my budget, needs, etc. If you ever are looking for a vehicle make sure to look for Alan Li! You will not be disappointed!

Allan C

Had the best car buying experience here especially with Alan Li. This man switched me into a Honda person. Was super honest and helpful with guiding through what the best option was for me. It did get a bit confusing because we have the same name but he was very professional about it and let me call him Honda guy. So when you come by, look for Alan. You’ll regret not going with him.

Mankirat Gillon

My experience with Carter Honda was very positive and productive. Jason Lalli’s product knowledge, expertise, and understanding were superior to any of the other salesmen I dealt with in the search for the right car for my family. He gave me a variety of choice in terms of the car that would suit my needs and explained all the payment options available to me. If I’m ever in the market for another car Jason is the guy I will turn to.

David Brooks

I went in looking for a used vehicle and was really impressed with the service I got from Bryan. He showed me several options within my price range, and took the time to ensure I found a car that meet my needs and tastes. I'm happy with the Civic I bought and wouldn't hesitate to recommend Carter Honda to a friend.

Keith Palacios

I have just completed the process of purchasing my first new car and I wanted to say a big thank you to the team at Carter Honda. Daren Rodillas, Madilyn King, & Joseph Antigua we all amazing and very helpful. Daren help put together a deal that worked for us, Madilyn helped us with our Financing and protection options and Joseph gave us a full understanding of the features of the vehicle during delivery. It was truly a pleasure to meet you all and thank you for making the process as easy as possible. I know that I will be back for any future car needs.

Gimy Hsing

Picked up a Type R and I want to thank Andy Yap for his professionalism and Sabrina in the finance office for making this a hassle free experience. Carter Honda is the only Honda store to go !

Mary Gillespie

I was very impressed with the safe distancing that was available to me. Right from when I came into the shop to drop off my car, to the ride to where I would be while my car was being serviced. Even paying my bill was set up very well. Thank you for making this very unstressful during a very stressful time.

Kenneth Lee

I recently purchased a 2017 Accord hybrid at Carter Honda. Bob was the manager that helped me with the purchase. I am really pleased with his service and the overall experience .Bob greeted me courteously when I met him. He is very polite and knowledgeable and was giving me suggestions with the payment calculations and shown me exciting features in the car and explained a way that is easy to understandunderstand for anyone. The whole sales process is seamingless . From sales to finance to insurance. Everyone is very helpful and provided recommendation in a way that u don't know feel pressured but u feel the value of their recommendations. In conclusion , this is a very excellent experience and I will definitely recommend Bob to anyone if they are looking for a ride .

Tina Do-An

HIGHLY RECOMMENDED!!!! The BEST car dealership I have ever dealt with. Shopping for a car whether used or new can be energy draining, frustrating and overwhelming. I never felt pressured to purchase anything upon walking in, and Bob was very patient answering all the questions we had! Bob and his incredible team went above and beyond to make our experience as smooth and stress-free as possible even despite some glitches. Bob was very knowledgeable in their products and vehicles and an absolute pleasure to work with! We drove off with our brand new HRV and my husband and I love it! Thank you so much Bob and the Carter Honda team :)

hotelsales dotca

Walter Najarro, Sales Manager, at Carter Honda Vancouver sold me a used car from his lot. It was a great experience and he was very professional. I really appreciated the transparency of this dealership. Response time was great and I felt a genuine interest to help me find the right car. Similar to any product or service, you pay a little more for better service. The car is running fine and there's the Honda Vehicle Guarantee that gives you peace of mind for at least 3 years. I don't recommend dealerships in general, but I will recommend to specifically ask for Walter Najarro.

Mujo Jusic

I use to be carter honda custemer for 10 years then I hade pause for a few years Because of my very high satisfactio in previos years I have decided to give my loyalty back to Carder honda Reason I had brake was that I was owening different car which was not honda I just bought honda accord and decided to service it at carter honda I leave in New Westminster and have honda dealer very close to my place and the other three honda dealers before I reach carter honda on Burard street There is no chanche I will go somewhere else then to carter honda. This last service they did exelent job and im extremly hapy Carter honda will have my loyalty for ever

Cherie Fowlie

We spoke with a salesman a week prior to arriving. I was told they do not take deposits but if there is a deal pending they will call me and let me know. It is possible to place a deposit 24 hours prior to arriving however. We agreed also that if we were not interested or not able to come from Osoyoos, I would call them to let them know as well, respecting each other. We were excited for our newer RDX! We booked hotel rooms for Friday and Saturday nights, which were not cheap. Thursday, August 6th I emailed the salesman stating looking forward to seeing you Saturday at 10AM. The salesman responded via email - "Yes looking forward to meeting you too". Friday arrived and it was time to head to Vancouver. There was no call stating a deal was in order by anyone. I was to pick my spouse up at work at 4:00 pm. Friday at 3:35 pm I received an email from the salesman that the RDX had been SOLD. I was livid! Communication was very poor and it ended up costing us hundreds of dollars in fuel and accommodations. Hotel rooms could not be cancelled at such short notice. Check in was 4:00 pm! Needless to say, very disappointed with Carter Honda. Out of town buyers deserve more respect. I'm sure this review will just get thrown under the rug and no new rules will be initiated so stay away from these guys.

sonika anand

Brilliant service provided by Erica and the entire team at Carter Honda! So happy with our end-to-end experience of purchasing our car. The team actually listens to the customer's need and is proactive about it.

Elisabeth Caton

I walked into the Carter Honda Dealership several weeks ago, buying a car for the first time in 22 years!! Yes, the old one was a Honda Odyssey! Those vehicles last the distance! I was apprehensive but Bob Louie immediately welcomed me and from there on out my experience couldn't have been better. My questions and concerns were answered, and my new car was available quickly and conveniently. I got all the information I needed to make a happy choice, and never felt intimidated or overwhelmed with more than I needed to hear. I'm delighted with my new little HRV, and I know Bob is there to solve any issues for me if they arise, but so far, everything's been AOK. Thanks, Honda and thanks, Bob.

Shahriar Nabipour

Alan has been helping me look for the right used car for several months now. His persistence and dedication makes him an absolute pleasure to work with, and as a result I will be referring all of my friends and family to Alan at Carter Honda. Thanks for all your help Alan, much appreciated!

Jag Dhillon

Alan from Carter Honda hooked me up with an i3. He gave me a pretty good deal and decent value for my trade ins. They were willing to go out of their way to make me happy and to make the deal happen! Would highly recommend Alan and Carter Honda to others. And I am saying this with having experience dealing with multiple dealerships in the lower mainland.

Radim Bacinschi

Service was great! Bill Glavas really helped. Bill is very knowledgeable, very friendly and has great people skills. It is always a great pleasure to work with Bill and Carter Honda

Pi Lou

Carter Honda on Burrard is a markedly welcoming delearship. Very relaxed, non pushy assistance from Bob Louie, a very personable sales attendant who handled very professionally and in a very friendly way my purchase of a CRV and my trade-in to my entire satisfaction. I found Bod to be particularly attentive and ready to accommodate my needs. The staff I had contact with also proved to be extremely courteous. I would recommend Carter Honda and Bob Louie in particular to anybody in need of informed and fair advice for the purchase of a Honda vehicle. Vancouver, August 28, 2020, Claude B.

Joubin K

After having a pretty bad experience at a different Honda dealer, Bryan M at Carter helped me out. While there were was a hiccup with some of the work they did, he was open and honest, and gave clear communication and presented a solution to the issue, helping me regain my trust in car dealers. They even went above and beyond with some small extras to make up for the mistake. Definitely coming back here for service on my Honda. Thank you!

Robert T

Yet another lease from Carter Honda and another great experience! Just picked up a 2014 Odyssey, love the van perfect for our last camping trip of the summer before the kids head back to school. Rashid was great so easy to deal with, the balloons and sign was a nice touch for the family. Thanks again Carter see ya in 4 years!!

Sonny Nguyen

I love my new 2019 Honda Accord. Very great work from Erica and her team to answer questions and making the experience as streamlined as possible.

Beth Groot

I was on a road trip with my kids and had car trouble 13 hours away from home.Carter Honda went above and beyond to help my husband and I over the phone to get a new vehicle in place so that my kids and I could get back on the road and continue with our trip. Not only did Alan and Sabrina treat me with respect, they were truly empathetic to my situation and did everything they could to make me feel secure about my purchase. They were fair and not once did I feel like they took advantage of my situation, which very easily could have happened. To top everything off, Barry took the time to help me figure out the ferry schedule to Victoria and gave us advice about our time there. I am very thankful for the excellent service and treatment we received while we were there. .

Michelle Hamlyn

I am so happy with my new car! Personally, I usually dread car shopping. So, when I found out David Palermo, someone I used to see all the time at my much-loved bike shop, was working at Carter Honda, I went to see if they might have anything there for me. I always have had a soft spot for Honda (my first car was a Civic and it lasted forever) so I knew that I wanted another, but I had tons of questions and was a bit nervous since a car is big purchase for me. Luckily, David was really patient and helped me through the whole process. He talked me through everything I wanted to know and made me feel really comfortable that I was getting the right car for me. He didn't rush me into it or push me towards any cars that I wasn't sure about - the whole experience was great, something I never thought I would say about buying a used car. And, even though I bought a used car - it feels new! They did a great job detailing it and I have a warranty on it still too, so I am set. Thanks David! I still smile every time I get in my new-to-me Civic.

Lliam Jones

Andy Yap is a pleasure to deal with, his professionalism, product knowledge and patience made the transaction simple and smooth. He provided information on a few vehicles we were interested in and left us to make our decision. In negotiations, we cut to the chase quickly and soon I was on my way home driving my new vehicle.

Hitin Ahuja

I have had a great experience of purchasing a new vehicle from here. Herman as a sales professional is very informative and knowledgeable. He helped me to choose a vehicle that suits my needs and budget. Also, Madilyn as a financial manager is very good at her job. She made me really comfortable and secure about my investment.

Jim Mason

Not a great experience. No one answered the phone so I drove in. More than half staff had masks 1/2 on or below chin. Service was curt and not welcoming. Used to love this location because you can go walk Granville island while you wait but I feel like this place has gone downhill. I took my car to another honda shop on marine and it was like night and day, total opposite. I’m glad I did.

Doug Shields

I picked up a new Accord, which I am very happy with. Carter was very competitive, professional and provided a great experience. Happy to recommend them to others.

Michael Chan

My experience at Honda Carter was very good. Every time we were there, we had a friendly welcome. While we were waiting for our sales consultant, the staffs were offering us water, coffee or tea; and welcomed us to look around the cars in the show room. Carl is a very friendly, knowledgeable and professional sales consultant. He was very patient explaining the details of the cars that we were interested. Now this day there are lots of new features in the car, he showed us and explained its functions during the test drive. We had a smooth and comfortable test drive. Finally we decided to purchase a 2018 Honda Accord. As a consumer, of course we liked to have the best deal as we could. Carl also tried to help us referring to the Sales manager for a better deal. Good Job, Carl! Chelsey is also very friendly and knowledgeable. She explained in details about the extended warranty and insurances which will benefit us. Thanks for your help, Chelsey! Overall we are happy and satisfied with your services. We are very happy with our new car! Thank you! Michael Chan

Caleb Oppel

Two caveats: One, I am a big Honda fan and own both an Odyssey and an Acura TSX. Two, my experience with Carter Honda was from some time back so maybe (hopefully) they have new ownership/staff. OK. So I went to Carter Honda to test drive a Civic Si. That went fine, nice car. However after the test drive they managed to get me into some (I believe windowless) back room with a desk in it and little else. Then two or three guys put a bunch of papers in front of be and started pressuring me to "just sign it". "Sign it!" "Why don't you sign it!" I was trying to tell them I was still considering my options, while they tried to go full Sopranos pressure-tactics me. I couldn't believe they were actually pulling this on me, maybe because I was young (24 at the time and looked even younger) so maybe they thought bullying would work. And honestly part of me thought it was funny because it was so ridiculous. Eventually they figured out I wasn't going to cave and I got out of there. I can only imagine them doing this to someone who was more vulnerable and getting away with it. Like I said at the outset, maybe they have changed and I sure hope so.

Brian Nguyen

This is a long overdue review because I never actually write them but we bought a car with Alan Li and he definitely deserves one out of all of the customer service people we've dealt with. He is one of the finest young gentlemen I have ever met. Alan worked on vehicle inventory before selling so he knows a lot about new/used cars and the industry. His product knowledge is incredible. More importantly, he is very professional, kind and patient with all of his clients. We were at other dealers but came back to Carter Honda because of Alan. You guys are very lucky to have him there. Even when we came back and Alan was occupied with other customers, we saw the way he did everything he could to take care of them properly and make everyone happy. As long as he's still in the industry, he'll be the first person me, my friends and my family will be calling for our next vehicle purchases. Make sure you ask for him when you get to Carter Honda.

Malachi Bender Bennett

Recently purchased a car here and had a great salesman Alan! He helped me get exactly what I wanted and was not pressured at all! Highly recommend Alan and the team at Carter Honda!

John Rance

I was happy with all aspects of the purchase and delivery of my vehicle. The salesperson (Greg) was knowledgeable, professional, and helpful. I would recommend Carter Honda to a friend or family member.

Buchi Buchi

I was purchasing my first vehicle and very nervous . I was greeted very professionally by sales consultant named abby. abby was very professional and qualified me for a daily use of my vehicle. he was very knowledgeable on new Honda CRV. there was no up selling with him. he did take the time and effort to explain the details about the vehicle. I would highly recommend carter Honda to my friends and family. I would like to thank the whole carter team for my making my first vehicle purchase so comfortable

Damon Hoy

After having visited a few different dealerships and not really being happy with the service we experienced, it was recommended to us that we go to Carter Honda and we ended up having a fantastic experience with all of the staff there. We decided to purchase a 2019 CRV already knowing that we would be very happy with the vehicle itself. However, the knowledge and care we received at Carter Honda was exceptional and we highly recommend this dealership. Daren, Chelsey, and Angus were patient, polite, and knowledgeable, answering all of our questions and never rushing us. Not once did we feel like we were being pressured to purchase anything. It’s been 2 weeks since we purchased our CRV and we are still impressed with Carter Honda and LOVE our CRV. Thanks, Damon and Vanda!

Sonia Capriceru

We went to Carter Honda for our first car Before starting this process, the advice my partner and I kept getting was ‘bring someone with you who knows what questions to ask to make sure you’re not being taken advantage of’ Aside from the fact that we were expected to put this big life decision in the hands of someone else, which already feels terrible, the craziest thing is that being taken advantage of seems to be a given in this industry. After a few bad experiences we ended up at Carter Honda, where we didn’t have to guess at what the ‘right’ questions were or play some elaborate negotiating game where we pretend to know everything about cars. We felt safe enough with Bob to ask the questions we wanted to ask, and with his help were able to land on the right car for us, at a price that fit or budget. I felt like he was 100% honest with us throughout and that I could call him tomorrow if I need him to go over oil changes again and he totally would. Bob for president! And Ruba in the financial department! Financing is confusing as hell and she took us through it in a comprehensive way that helped us feel in control the whole time. Thank you to them both and the staff at Carter Honda, definitely would recommend!

Pankaj Saini

I was very satisfied with the services provided at Carter Honda during the purchase of my Honda Pilot (2011). Their price for the used car was best in lower mainland and that prompted me to drive to their location which was very far from my place. I dealt with Alan Li, the Sales Consultant who provided very honest assessment of the used car and explained all the features in detail. All team members were very courteous and made me feel as a valued customer. Ariel helped me give the best possible price for my trade-in which was much more than any other location. Truong was also very kind in explaining the features and noting the minor details I requested. The experience with the finance department with Sabrina and during the ICBC insurance went flawless and a one-stop shop really added to the joy of getting a new car. Alan personally drove the car next day for delivery and I would highly recommend the services of Carter Honda.

JIE LI

I just bought my 2019 insight hybrid here, the car is attractive and of good quality. Kevin was able to answer all of my questions effectively and they also provided good service and deal for me.

Ravdeep Matta

Carter Honda is an outstanding dealership. I was helped by the salesmen Jason Lalli who really knows what he's talking about. He made deciding between different trims of civics an easy one and I recommend asking for him when visiting Carter Honda.

p p

I recently purchased a used car from Carter Honda, very happy with all aspects of the transaction. Easy to contact and ask to test drive, photos online were a true representation of the vehicle. Joe was very helpful and understood this was a big deal buying a car didn't feel pressured and very happy with the purchase.

Lina C

Fast and great customer service. It was really a pleasure to do business with them. Sabrina the finance manager was such a delight

David Oberg

Bought my car online as I live in Radium Hot Springs. Online experience was good...I thought. When I got there there was a small issue with the car, no button on the end of the emergency brake, salesman said he would send it to me....good. But, as I was driving home I noticed a dent in the hood that was not mentioned, and I hadn't noticed. That will cost me some pretty serious money to fix. That was very disappointing as the rest of the experience was pretty good.

Loretta Smith

5 star shout out to Erica for assisting my son and I in the purchase of a 2016 Civic EX yesterday. Erica is knowledgeable and friendly and made the whole experience a pleasure. We would definitely buy through her again.

Lin H

I was very surprised with how friendly Pedro and Erwin was in helping in helping me selecting the car that is suitable for me. They are so helpful and very patient in helping my parents that do not speak fluent English to understand that taxes are not included in the price of the vehicle. Diana was also very helpful in explaining what comes free with the vehicle in terms of warranty and told me specifically the things that I would need and don't need. It is totally different than what people said about car dealers. They gave me the options that I have available and made everything so easy. They also called me the next day after my delivery to see how things are doing with my new car and reassure me that they are just a phone call away should I have any further questions about my car. Thanks Carter Honda.

Steven Reed

Cherry was very helpful in assisting us with our purchase of our new Passport. Glad we got the Apple AirPlay working!

Sevil Qasimova

Terrible experience at the service department for cars. Bill Glavas will not inspect the car that is under warranty, saying that he will need to charge me for the inspection if it's not a warranty item. The cars is deccelerating abruptly …

Nallely Navarro Lomelí

They were very nice but they abused the emergency I had, they charged me $ 1,200 Canadian dlls for a tire change, it's not fair

Sea See

Daren and his sales team are top-notch! They were all courteous, knowledgeable and an absolute pleasure to deal with. They answered any questions that we had and ensured that our buying experience was smooth and easy. We won't hesitate to go back to purchase another vehicle from Carter Honda!! Thanks Daren, Carl and Madilyn - from the family who loved their mini-van but was ready to move on to an SUV.

Wanda C

I just purchased my 2016 Honda HRV from Lyle Oxcino. He was so professional and was able to tell me everything about the car. He was also very patient with me as I had to have everything repeated multiple times. He certainly made my purchase experience a very easy and wonderful one. So if you are looking for a vehicle; please be sure to see Lyle and all the other wonderful staff at Carter Honda!!!

Helenna Fang

Traded my 7 year old toyoto for a shining Pilot in this place. 100% satisfactory in every aspect in the whole process. Great SUV with a lot of techs, great place which is convenient and bright, and great staff who is professional and friendly. The pleasant experience is a stark contrast to that I experienced in Jim Pattison Toyota, which I gave a bad review. I definitely recommend Carter Honda and Stephen Li!

Vis Cocoa

Carter Honda is great from the front desk, technician, to the manager. I just arrived in Vancouver and need a government inspection and a front plate bracket. I bought the car a few years ago, and totally forgot that the car was shipped with a front plate bracket. I therefore ordered one from Carter Honda. The technician found my plate bracket on the top of the spare tire, and got it installed without charging anything. I felt I was so luck to work with Carter Honda. They are honest, generous and warm-hearted. The dealership is in walk distance to the Granville Island. It's so nice to enjoy the wonderful things on the island while waiting for my car to be treated. I highly suggest Carter Honda for every Honda owners!

Jovun Gill

Sam in sales was very easygoing and a delight to deal with...... The sales manager took the time to introduce himself after the sale was completed......This is a busy little place........ I took the motorcycle on first ride after purchase and adjusted mirror while riding and the left mirror bar end type that was aftermarket for the bike....... second adjustment to same mirror same ride the Allen bolt worked loose and fell off......minor item and not factory so I left it........ but I am confident that the sales staff would have been happy to mail me a new screw ???? George

David Miller

Very friendly staff and they were very accommodating to get the deal done over the phone and email. At the dealership, it was nice to see that they were practicing social distancing and had hand sanitizers everywhere. I found Carter Honda had the best price in BC. I would buy another vehicle from them again.

FfoHOfo hbDLHBFhfb

Excellent experience. Performed brakes' replacement and machining & oil change on a Honda Civic 2003. Car works perfectly now.

james yoo

First of all, very happy to drive my Honda Civic EX. Young, sales agent helped me a lot and worked very hard to provide the best deal also I was so impressed with his professional manner, exceptional service. I won’t think even twice to buy another one from him. Buy from him. You won’t need to shop around to find the best deal!! Trust me!!

Grant Oblak

EDIT: The owner replied below to ask me to call their number to speak with Doug Lum, the manager. When I called, I was told by reception that nobody by that name worked there. That adds to the sketchiness of this business, as detailed in my review below. We found a listing for a Honda Odyssey minivan which interested our family. We placed a deposit ahead of visiting because we were driving from a distance and had previously missed viewing a vehicle at another dealership due to the time it took to arrive. We were assured that the vehicle was in excellent condition and would be ready to drive home if we chose to purchase it. When we arrived, we noticed body damage that was not disclosed or shown on the photos. Upon further inspection, one of the front lights was cracked and would need replacement. During the test drive, the minivan made creaking sounds while driving normally, not even while going over bumps or braking. Since some obvious issues seemed to have been missed by the service department, we decided to pass on purchasing it. We asked for our deposit back. That's when things got really weird. The salesperson kept trying to get us to purchase it, even though we said we didn't want it. Then he told us that the point of sale was down for the past day and we couldn't get our refund. That seemed strange to me, so I asked to talk with a manager. After they had discussed a little, the manager came over and said that the point of sale had been down for two hours and we would have to get our refund another time. I pointed out the inconsistency in the story, and stated that if I couldn't get the refund then I would report a fraudulent charge on my credit card. Then the manager started giving me a lecture about how the place had been in business for over 30 years and that they didn't want my money anyway. At that point everyone was frustrated, so I left, reported the charge, but found out that they did refund it the following day. I was disappointed by the unprofessional conduct of the salesperson and especially the manager. I would not go here again and would recommend others stay away.

cristy zorro

Bought 2 cars from them, but didn't get my 3rd one. Mixed feelings about the sales team, some really good some not so good. Not impressed with their service dept. as when I got my CRV (2011) they had to replace it after I drove it a day and a half. One of the ABS sensors was faulty from the moment I received the car, and although they charge around $1500 for the PDI and destination, they clearly didn't do a proper PDI on it. Pretty pathetic. Just do your homework, and stay on top of things.

Lois Cusker

I highly recommend Carter Honda, if you are in search of a new vehicle! From the Sales staff (Cherry), to the Finance Dept (Sabrina), and even the Insurance Agent (Allie). They were very helpful and attentive and didn't over-sell me something I did not need. Great experience overall. I will definitely go back there, if I am ever in need of another vehicle!

Lisa Rogers

Asked for help setting the clock. Offered the manual but not needed I was told.. He then asked where clock is...said clock was done but could not set calendar...? Found clock unchanged but radio station changed. The lesson is always admit failure but do not lie. Ruins trust. Will think twice about buying new car....have bought last 5 cars from them...

Lisa Morandin

There is a reason my family has been turning to Carter Honda for over 10 years. The team is honest, helpful and reliable. Today we were given the red carpet treatment by Bob ad Erica. They were patient, personable and made the whole experience pain free. Thank you guys for the help and the laughs. I will continue to recommend Carter Honda to friends and family

Peter Genge

Two repair sessions had to be completed on an older Honda CRV .The work involved two separate difficult diagnoses of the check engine light . All remedial work to date has been completed satisfactorily and additional charges have not made for work that was redundant . The service advisor, Bill was efficient , explained work required clearly and made the effort to have the correct repairs done in the most efficient and cost effective manner possible . I do not think these repairs could have been done easily in an independent shop Update June 6th 2017....Unfortunately the check engine light came on again during a run on the Hope Princeton highway, while driving the car to Alberta . This time, soon after the check engine light came on , the car quit running while we were stopped at a construction stop zone: the radiator immediately overheated. The car had to be towed back to Vancouver.

Clinton Walmsley

From the moment I started looking at a new Honda Ruckus I was extremely impressed with the service I received. Showed up on the day to pick up my scooter and was all gassed up and ready to go..looking forward to a long relationship with Carter Motorsports

Tracy Mcdougall

Worst experience ever in my life. Called them about an used vehicle and made them offer because I live far away from Vancouver. Associate told me, will talk to manager and would get back to me about my offer , took my contact info. I did not get any answer for a week. I called again, talked to another associate, explained about previous conversation. Associate assured me that they will look into that and get back to me in few days. But then even after 3 weeks I never got any answer from the dealer.

Michelle Wilcox

Having zero car shopping experience, beyond a car, I shopped around for a dealership. After visiting over 2 dozen dealerships where I felt persistently manipulated towards whatever was currently on their lot, Carter Honda's respectful staff won my business. Bob Louie was exceptional at helping me work through want vs need in terms of safety, fuel efficiency, how I will use my car, etc. He then went and found me THAT vehicle. The Finance Team was infinitely patient helping me understand the implications of leasing vs financing vs purchasing and I was able to make a very educated decision. I now own the car that fits my needs (and a surprising number of my wants), the car I can comfortably afford and it was all done with a wonderful sense of humour and professionalism.

Chelsey Wong

Great service from the Carter Honda team but especially from Alan Li. He was knowledgeable, professional, and so easy-going that it made our experience much less stressful than we thought it would be. I highly recommend him!

Michael Fung

Excellent experience! Everyone I delt with was friendly and knowledgeable. They took the time to explain all the options and I didn't feel pressured into buying anything extra. Made buying my first new car a breeze.

KC Cheung

After dealing with other Honda dealers who were quite rude and I was not happy with their services, I met Alan Li at Carter Honda because I inquired about a 2019 Honda Clarity. Alan was very straight forward with all of the information I needed to make a decision and helped me order a Clarity and kept me updated every step of my purchase. Any time I needed something, Alan was very quick to pay attention to all of my questions and concerns and really listened to me. When the car arrived, he did an excellent job of showing me and teaching me all of the new technology. Thank you Alan.

Joshua Peardon

The deal I got on the oil change was a great deal but the runner that got the parts messed up and didnt get a crush washer I was there first thinking and didn't leave till almost 230 3 ish I would go back but only if I delt with richelle at parts she was absolutely fantastic

Michael Chua

I just bought a used Honda Civic from Alan Li. Great salesperson. He is friendly and good with people. He spends the time with customers to make sure that they like everything about their purchase and does not put any pressure. He addressed all my concerns with a pre-owned car and made me feel like I was buying it new. Good guy who want to make sure that you are happy. Ask for Alan

Rob Davidson

I struck a deal and when I picked up the vehicle, there was no breakdown on the contract. Disconcertingly, they made me do the legwork to figure out the price breakdown only to find out that they were attempting to charge more than the negotiated price. They ultimately never honoured the agreed upon price nor did they apologize for any wrongdoing. I walked away from this horrible experience and purchased this vehicle in an alternative Vancouver Honda dealer for the exact same price, except this time, with exceptional service. This is my worst buying experience ever in my 40 years of buying vehicles.

Calvin Vu

Its been a whole year since I got my white Honda Accord 2018 from Alan Li and I have not regretted it since then. Even since my purchase, Alan has continuously assisted me in my questions and concerns in regards to the vehicles and has made my experience transitioning to a Honda accord so amazing. I could not be any happier since I got the car and I would highly recommend anyone interested in purchasing a Honda vehicle to see Alan Li as he really does care and try to help you in finding a car that you will love and will go above and beyond to that extent! Thank you Alan and Carter Honda!

Darryl Dan

Form start to finish their process was flawless. From Ken and Kelvin in sales, to Sabrina and Madilyn in finance, we were delivered a truly enjoyable experience. Most of our communication was done via email and the clarity and transparency of our lease agreement was made very clear right from the start and we couldn't be happier with our new CR-V. True professionals all the way through and I will definitely be recommending the team at Carter Honda!

Scott M

First time coming in for service. Jen your service advisor did a great job from start to finish. Great communication, provided good recommendations, kept me informed throughout the process, no surprises, work completed was as discussed and price was actually a few $$ less than expected. Ready for pick up same day. Thanks Jen and Carter for a great experience.

Navneet Kaura

Nice staff. Dhruv(Sales associate) and his manager Bob very nice guys offered me good deals and they are polite and punctual they commited to provide my black honda civic 2019 in 4 days and i got it in 4 days. If you are looking for good deals go for honda carters.

Brandon Chan

Amazing service at Carter Honda. Never felt any sales pressure walking in. Decision making was quite simple and the business office was really quick as well. All in all we couldn’t be happier with our new Civic! 10/10 service

k

First class service. Bill the service manager was great. He ordered my parts,confirmed that parts were available, got me in and had the work done in no time at all. Could not have gone any better. Thanks again for everything Bill. See you next time.

H Tse

BUYER BEWARE!!! In August 2017, I purchased an used Accord from this dealership and noticed an issue with the car within a week. Pulled the service records and noticed a major discrepancies between the service records and what was not completed under the hood. The dealership corrected the discrepancies but I received no acknowledgement or apologies from any senior management. I was brushed off by the Senior Sale Manager!!! It wasn't until I contacted Honda Canada then I received a formal apology or acknowledgement for the error they have made.

Antonio Kolstee

Had a great experience working with Josh and Daren. First time buying a new car and the whole experience was much nicer than I expected. Spoke to a few people at other dealerships but I didn't like dealing with them - the guys (and ladies) at Carter Honda were great.

Sherri Morrison

I have my car serviced at Carter Honda. I bought it in Richmond but started going to Carter for service as the service there is far superior. Aaron is unbelievable. My experience with him has been absolutely phenomenal. He has this customer service thing down to an art. I also had to deal with sales to buy out my lease (refused to deal with Richmond Honda) - and Sabrina was also SO great. So friendly, so efficient. I am super impressed with Carter Honda and I will be buying my next vehicle from them.

Mike McComb

Great service, very friendly and checked in with me before doing additional work

Martin Kiewitz

Joe Antigua was a good guy to deal with. We were very happy with the attention and service we received from him. Thanks Carter Honda!

Claudio Lordello

It was a very good experience. Initial inquiry was quickly replied and a visit scheduled. During the visit I was given the opportunity to test drive two cars. The negotiations were fair, no surprises and no cost hiding. Car delivered on time.

Sandra Schmid

I love the service at Carter Honda. The service personnel are so accommodating and helpful and their prices can’t be beat. I always come away feeling comfortable that their mechanics have done the best work possible.

Red Pill

It's been 3 years since I bought my last car, I came in and met Brian Taylor at Cater Honda. Brian was not only warm and welcoming, but he took the time to assist me and found me the right car! Let's be clear, I had no interest in making a purchase that day. I came to realize one important fact that iv always over looked in my car purchase in the past. Brian proved he was interested in me, and helped me find just the right car.. not a car that he wanted me to buy. So yes, I did buy my new Honda! ! Thank you Brian, and your manager Rashid was so kind to personally make sure I was happy with the service Brian gave me and that Cater Honda is a place I'd do business again. Thank you Carter! Your team is amazing!!!

Angie Dee

My daughter bought her first car, a Civic LX, from Carter Honda in 2012, and after an accident last month that left that car irreparable, she decided to replace it with a 2014 Civic EX. I contacted my broker and was about to buy from him, but once again, Carter gave us an unbeatable price. This time around, I dealt with Walter Najarro. Unlike pressure-sales guys, I found Walter to be very sincere, even though he did call several times, knowing we were serious about buying. He bent over backwards to make the sale happen, and because of his perseverance and work ethic, it did! There were a couple of glitches along the way- the car was sold to someone else on Walter's day-off, and the other one ordered for us arrived a day late- but Walter got my daughter a demo car to drive in the meantime, so it was not a big issue. Carter went out of their way to help us and to keep us loyal customers. Thank you, Walter and Carter Honda!

Andrea Williams

I have had the worst experience ever purchasing a motorcycle from Carter Honda. The financing department messed up my contract 4 times. The actually sent in a fraudulent contract to Honda Canada .! They submitted a contract for a payment that I never signed. I bought the motorcycle in February and as of June 5 the whole mess still hasn’t been rectified. Never buy from Carter Honda!

Ranjeevan Bagri

Jason is such a standout guy. I have known him for years and he always goes above and beyond to make sure everyone around him is happy and taken care of. I would highly recommend seeing him for all of your car buying needs!

Joerg Baldauf

I went to this place for a long time now. Last July I had a service done before a road trip. At the destination I noticed that coolant in the reservoir tank was as good as empty! I thought the cooler must be leaking. My only choice at this moment was to top up the coolant myself. There wasn’t any leaking, because the coolant remained at the same level until the next service. I asked as to why the coolant level was under any minimum after they have done an inspection. Unfortunately I haven’t got any plausible answer, only Dodging and evading the question. I really doubt the quality of their work now. How many times did they open the hood without checking for coolant level or other things. Embarrassing for Honda.

Ma Pe

From start to finish, frim the moment that I called them, looking for some help, and support, with my Suzuki motorcycle, they were sympathetic, and showed empathy, and compassion, for what I was going through. They asked me how they could help. I laid out a detailed plan, of how I wanted things done. And they executed it with laser like precision. Much appreciated, for the help, and knowledge they were willing to share, to help me better keep my motorcycle safe. THANK YOU CARTER MOTORSPORTS. I AM VERY GRATEFUL FOR YOUR ASSISTANCE. - MARIO PEREIRA ????????????????✌ ????❤???? .

arthur Corber

I recently got my Kawasaki serviced at Carter Motosports and they were fantastic to deal with. The bill was way less than I thought it would be believe it or not and Jen was a lifesaver. Thank you Carter gang

Yen Nguyen

My 3rd Honda from this dealer. While my previous salesperson has left, I was lucky enough to get Mark R. to help me. It's always nice having someone that doesn't pressure you into quick decisions. Sabrina from finance is always delightful to deal with as well.

Alan Roy

I had a great experience at Carter Honda. Darren was the best salesman I have ever dealt with hands down. He went over and above to make sure we were well taken care of. I was happy with the whole process as it was my first time getting a new vehicle. So thank you Darren ill be seeing you again

Abby Erdman

Had a great experience at Carter Honda. Bob Louie was great - he was very helpful and explained things very clearly. He helped us find a great car for a great price!

Martin Gatchev

Incredible team they have here a Carter Honda! The second I walked in the door I was handled with the utmost care and respect. Steven Gamboa who was our sales associate was probably the best person I've ever dealt with in a sales environment. He was able to find out all of our needs, and spoke with honesty about all of Honda's offerings. It was the least pushiest and most personal experience I have dealt with. I highly recommend this location if you're looking to purchase a Honda vehicle!

Allen Ding

Alan is the most friendliest, easy going salesperson ive met! I went in the other day looking to change up my old car of 2 years and he assisted me right away providing the best service I could ask for! He recognized all my needs and genuinely gave me recommendations that were best suited. I express my gratitude for how much he's done and acommodated for me. Would definitely recommend to anybody needing to buy a car!

Colin Butcher

Excellent service with good explanations at dropping off car, later phone call & review at time of pick-up. (Mark Schultz). Also impressed with Marcello who drove me home to Westend. Very friendly - even offered helpful advice re: my recently injured leg!!!

Jason Ip

Recently bought a 2016 civic. Dealt with Aryan and I couldn't have asked for a better service. Very friendly. Very personal. Knowledgeable and helpful in every way. He's very up front and transparent. And when it all comes down to it, he has your best interest at heart. Will highly recommend and return for future deals.

Lum Chan

Just Bought a 2016 CRV Touring from Carter Honda. The whole process was easy and smooth. I dealt with Aryan and Zach. We pretty much had everything done via email/phone. We then went in to appraise the trade in. Very comfortable experience. The whole process took less than 2 hours from first contact to agreeing to everything. Would buy again from Aryan, Zach and Carter Honda.

Andrea Hamel

I visited Carter Honda in February, 2021, to purchase a preowned SUV. The salesman, Kelvin, was very approachable and transparent, and I would recommend him. However, I was extremely upset by their sales manager who I felt was dishonest and aggressive. First, he low balled my trade in, valuing it at approximately 65% of the trade-in value listed on autotrader.ca. When I tried to negotiate, he became defensive, argumentative, and belligerent. Second, when we eventually negotiated a price for my trade in, the price that later appeared on the written sales agreement was after my tax savings, not before tax savings. For those who don’t know, this essentially means that the sales manager used a tactic to trick me, devalue my trade in, and “steal” my $1000 of tax savings. This is an extremely dishonest and exploitative way of doing business. Third, after the sales manager verbally agreed to wave the inflated documentation fee of $500, this fee later reappeared on the written sales agreement disguised under a different name (“Security Registration” fee). The sales manager then pressured me to sign this sales agreement before I had spoken to the finance agent about what my interest rate and payment options would be. After I eventually decided to walk away from the deal and go home, the sales manager called me on my cell to accuse me of walking away from a deal and badger me into coming back. I asked him not to call me back, but he called a second time to badger and harass me again. When I complained about these negative experiences to a different sales manager, he was very polite, apologetic, and offered me a better deal on the vehicle. However, I still declined his offer given my negative experience. Overall, I can’t recommend this dealership because of their dishonest and exploitative business practices, as well as their belligerent sales manager. If you do go there, ask them to wave their Security Registration fee (aka documentation fee), and make sure the value they quote you for your trade in is before your tax savings.

Jason Bjur

I always get my car serviced at Carter Honda. The service is excellent and the price is great! They make the whole experience positive from start to finish.

nikhil sudhir

Carter Honda is a great dealership everyone is really polite and helpful. I recommend seeing Jason in sales he knows what he’s doing and gave me a clear understanding of the vehicle I was looking for.

David Platt

I brought my car in for service at Carter Honda. Overall the service was great however they keep confusing which of my two HRVs is which. The records on both cars were confused. This is not the first time this happened.

Johnny Gong

The dealership is very welcoming. Aryan and Kim provided excellent service. Definitely made taking delivery of my car much more enjoyable. I bought a 2016 Civic.

Rick Bone

This location is the best location I have had serviced my generator in 3 years (since I purchased it) they are fast, helpful, excellent guest service. I dropped by to get my food trucks generator serviced late Friday afternoon. I received a call Saturday afternoon to let me know it was all serviced and ready to go. I would recommend this place to all food truck operators and anyone who like to get their money worth. Their price is 1/2 what I have paid at some of the other locations here in Vancouver. Thank you all for doing a great job!!

Leanne Goodwyn

Historically, I’ve never found dealing with the maintenance and repairing of cars very gratifying or pleasant. Since I’ve owned a Honda, I can honestly say, dealing with the people at Carter Honda has consistently been a pleasure. Bill Glavas has always made me feel like my car will be cared for and I never worry about paying too much or that the work will not be done properly. All of my dealings with the people there have been positive. I highly recommend using them for your service work!

Janna Conran

Carter Honda got us in very quickly & was able to replace our battery. Thank you for great & friendly service!

gregg

It was a pleasure. Of course part of the pleasure was derived from the fact that a person's purpose in the service department is frequently to complain and if there's one thing people like to do it's complain. My advisor Parisa had a little bit of an edge which is a positive, otherwise some clients will take the complaining too far. I can't deny that I have on occasion been guilty of this. thanks Gregg

Eric Chan

Purchased a 2016 Honda Pilot Touring in June of 2016. The initial overall experience with the purchase was pleasant, although the sales associate did not seem to know much about the product. What he lacked in product knowledge, he made up in exception customer service. The reason this is a one star rating is because of experiences with the service department of Carter Honda. In December of 2016, I had ordered accessories for this vehicle, but not all of them arrived on the install date, although I was assured that they were there. Also made this appointment to have them look at an issue with the second row captain's chair. The issue with the chair was that the seat backing was loose. Apparently this request was not entered into their system. To make a long story short, the service advisor was anything but helpful as he did not listen to me regarding the issue and also "promised" to get my missing item for the same day. To make matter worse, when the vehicle was "ready" that day, they advised the missing accessory was not in stock and and they could not find anything wrong with the seat. Aside from the inconvenience of a return visit for a missing part, the bigger issue was that they tested the wrong area of the seat. This most likely would have been avoided if the service advisor actually listened to what I had to say instead of talking over me. They then had to re-assess the issue and further delay the delivery time of my vehicle. When I went to pick up my vehicle later that evening, they advised there was nothing wrong with the seat. I did not agree with that decision so decided to take it up with upper management. I also asked to be reimbursed for my wasted time on the matter with at least one return visit and was offered a discount on a future service. I told them I was not interested in a future service at this time as this experience has left little or not faith in this dealership's "service". I wanted reimbursement on items that were already purchased and not for a service that may or may not happen. This is pretty presumptuous on their part to expect an unhappy client to come back to them. To this day, I have yet to receive an actual response with concrete information from the General Manager of Carter Honda regarding the status of the issue with the seat in my vehicle. The only responses that were provided was that he could not speak for Honda Canada about the seat issue and that he could not offer any type of reimbursement other than from future servicing of the vehicle. This was nearly two weeks ago. The prudent thing to do would be to inform the client with some sort of timeline, even if there is nothing to report, at least by doing this, the client would not feel as if they are being ignored. Not even an apology was issued regarding this matter. The Service Manager and General Manager have proved ti be very unhelpful and extremely disorganized. Neither one takes the time to read the emails that outline my concerns and when they called me to speak, I had to repeat the whole story to them once again. Neither one actually answers the questions posed to them, instead they choose to talk around the questions, address questions with questions and not provide actual answers. For a company who claims to be "service" oriented, this could not be further from the truth. There are individuals at Carter Honda who do put the client first, but it is unfortunate that the individuals in charge do not act the same way. The message being conveyed by Carter Honda is that a client can come in and purchase a $50K+ vehicle and then get treated like trash. They have zero accountability for their errors. No matter the outcome for the issue with the vehicle seat, Carter Honda will have lost a customer in me.

Coby Thurmeier

I received great service and support from Nick and the team at Carter during my recent car purchase. Everyone I dealt with was friendly and knowledgeable, and I never felt pressured to make any purchasing decisions that I wasn't comfortable with. I highly recommend visiting Nick and the Carter team for your next vehicle purchase.

Pablo Tack

Purchased a new 2016 Honda Civic at the end of October with the help of Aryan. I had been researching for months on end on purchasing a used vehicle but as Honda's don't drop in price I eventually settled on getting a new one. I contacted Aryan before on used vehicles so I went to him when I decided on a new one. Was able to get a OTD price via email quickly and put down a deposit the same day. Also had financing done through the phone during the week before I went down on Saturday so that pretty much everything was done and all I had to do was sign papers before driving away. For a first time car buying experience, I think overall it was great!

Jeffrey Nguyen

Bought my first car (Honda Civic) here from Lyle (sales associate). He helped me throughout the whole process, answered all my questions and reassured me that everything was going to be smooth and of course it was! As well as Jennifer the banking manager there. Will be recommending my friends and family there from now on!

Jack Byrne

Had a great experience at this dealership this past week buying my first car since moving to Canada. Bob was very friendly and helpful throughout the whole process explaining everything clearly to me and was also very patient with me in the test drive getting used to driving on the opposite side of the road! Nothing hidden and all questions answered felt very comfortable throughout so thank you Bob. Sabrina guided me effortlessly through the financing process and is probably one of the friendliest people I've ever met. Was on hand after the purchase to answer all my queries after I left the dealership which is greatly appreciated. All around great experience with Bob and Sabrina highly recommend to all.

Nan Young

The work that was done was fine. I asked them to check a couple of things out. I was told they checked them but it turns out they didn’t.

Christy Nair

I bought a certified used Honda vehicle from Carter Honda earlier this year, and the team was fantastic - especially Carl and Sabrina. They were very helpful, patient, and kind throughout the process, and very responsive even after the purchase had been made. Thank you - I love my ‘new’ car!

James Sas

Knowing I had a ferry to catch, Alan Li and company stayed until well after closing to get me out the door in my new whip. The sales manager there, Truong To, has a connection in the states and is bringing in quality used BMW i3s. I'm super happy with my experience there. Thanks again!

Patrick Cruz

Just wanted to take the time and thank Michael Saini for helping me find part for my 99' Honda Prelude. I broke a very important bolt for my valve cover and Michael was very helpful. He stayed on the phone with me to confirm the part and even sent me an email to reference the specific bolt I was looking for. Top notch customer service from Michael! Keep up the great work! ????

Jeremy Chin

This place is ridiculous! Yes I do admit that among a lot of Honda locations, this might be the best bet to get a second hand car. I got a secondhand Honda Civic hatchback on June 17 as it can be seen in the message with the sales manager Herman. It seems like this place does not really check the used cars they received as once I have taken the car, I realized my air conditioning was broken. I didn’t realize it during my test drive because I was driving with the windows down. However, thankfully I still had the vehicle warranty. Brought it in to fixed the coolant, and they told me that there was a recall on the car, since recalls are being handled by honda, it wasn’t a big issue with me. However, Honda service fixed the recall issue together with my coolant and didn’t explained it to me clearly. A lady who works in services contacted me about a week later, saying my part for the recall has arrived. As my work starts at 11am, I had to get the first appointment which is 7am or 7.30am, as she told me that it requires 3 hours to fix it. However, upon my arrival, I was shocked to know that my recall was fixed when they fixed my coolant, and services didn’t apologized for the mixup. I stayed in Richmond and got up so early just to realize my part was fixed and no apology was given by the services department. Next comes the last nightmare! Herman who is one of the sales manager at Carter Honda promises a second key, however till this date September 27th, I have received no replies from him for over a month despite me messaging him almost once a week. This kind of words disgust me because promises were made and yet they are not fulfilled. However, I would like to thank two staff that were there to take great care of me! One of the sale personnel is Cherry, she really took care of me and ensured that I had enough time to test drive the car. The other person I would like to thank is the financial officer Sabrina. Even though she just came back from her, she took her time to explain my financial situation and let me know about my options. TLDR, sales manager and Honda services messed up. If you’re here to get great deals, sure! But don’t expect to get the best services.

Eduardo Luro

My thanks to Eric from the services department and the team for taking care of my bike, they went the extra mile to accommodate me without appointment on a Saturday and I have the call 1 hrs later that my motorcycle was done... very satisfied thank you. Eduardo Luro.

Josh Goulet

Great experience. Well informed staff who were able to answer any and all questions with great patience. Would recommend buying a car at this location

John Quick

I just purchased a car from this dealership, their service was excellent. Usually its a scary thing to walk into a dealership where you are not sure what to expect but at Carter they made everything look easy and smooth. The negotiation was very smooth we love our car and would definitely recommend anybody. Downtown dealership lived upto its name. I dealt with Pedro our salesmen he was the easiest person to deal with. Once again thank you Carter Honda for great car buying experience, also the manager Rashid was fantastic came to say bye at the delivery time.

Tsvika R

Great experience I really had a great experience when I leased my second time the Honda Civic 2015. Arnie (Sales rep) and Kim Penner (Banking Centre Manager) were very very nice and helpful. Good job Carter! See you for my next service!

Connie Huang

Just bought a 2017 HRV from Stephen. Stephen is very patient and helpful. He spent the time to know my needs and helped me find the right car. Whole process is simple and easy. Highly recommend.

Leanne Yu

J O E A N T I G U A. This is the only name you need to know if you're thinking about purchasing a vehicle. Want to save the environment but still gotta get to work in a car? Talk to Joe Antigua. When I was looking for a hybrid, Joe was the most knowledgable and honest about my options. No pressure and I didn't feel like I was being sold to, which goes a long way. I sent my friend to get her hybrid from him as well. Thanks, Joe!

Larissa Jacobson

I just bought a fully loaded Honda Accord from Keith at Carter and it was the best car buying experience I have ever had. He was very patient and explained everything in detail. I was able to order the car I wanted with every specific little item and had it within a day. I receievd top dollar for my trade in. I would highly recommend Keith if you are looking for a new car - great expereince!

Dana

I bought a Honda Odyssey a few months ago from Bob Louie - love the vehicle and had a great customer experience as well. I highly recommend going through Bob if you are considering purchasing a car from Carter Honda!

Ritchie LI

Bought two cars from these guys over the last 10 years. Excellent service and the most competitive prices that I could see. Will highly recommend getting your Honda here. Bob Louie goes above and beyond to help his clients find the right vehicle. Coming from the Island, he even picked me up from Sky Train station.

Nanni Ferre

We just bought a Honda Civic 2016 from Carter Honda. All the staff, specially Stephen and Sabrina, were great! My husband and I felt very comfortable with Stephen. He was very knowledgable, funny and not pushy. He took the time to listen to us and look for the best solution for our family. Definitely 5 star service!!! I would recommend him and Carter on Burrard to any of my friends.

Shelby Barr

Had a positive experience working with Andy at Carter Honda in purchasing my 2018 CR-V. Very responsive to my emails and phone calls, and worked quickly to resolve any questions or concerns.

Holly Dickinson

My experience at Carter Honda was absolutely fabulous. Everyone I encountered was friendly, helpful, and most of all, trustworthy. I ultimately bought a new Civic SI from Carter because they had wicked prices and because my salesman, Aryan was fabulous. Aryan walked me through all the details of buying and and taking possession of my car. He even helped me get all the tech in the car up and running. When I decided to purchase, I was introduced to Madilyn in the buisness department. While she did a thorough job of explaining all of the warranties and additional services available to me, there was never any pressure to buy. Ive been to many dealerships, and none compare to Carter. When it's time to buy a new car, I will definitely be heading back to deal with Aryan and the Carter crew. Thank you!!

Wilson Fong

Would definitely recommend Carter Honda for any of your future purchases. The staff was amazing and sociable, especially Kevin who provided excellent customer service. If you ever go visit Carter Honda, you should definitely ask for his help! I purchased a 2019 HR-V which I am throughly enjoying.

J H

I had an issue selling my used car to this dealer. They said that they would offer me an estimated 3800 for a used car, but when I got there they claimed they would only offer 1800. The reason was because I had no AC and my car was manual--both of these were clearly listed in my advertisement that they responded to. I understand that dealers want to make money from the used cars they buy but I feel they reeled me in for nothing. Careful before you bring your used cars here.

Natalia Diaz

I love this shop. I just drop off my bike and I have no fear that they will do the best job. And the prices are very competitive.

Jess D

UPDATED REVIEW: 25C and no AC. I have now had my Civic from Carter Honda for just over 2 years 4 trips to the service department over warranty problems totalling to just over 20 hours of my time and I STILL have to go back. The reason I am now updating my review is because my AC was not working (blowing hot air) I had it checked when I was getting a recall sorted (trip one and two) and they said the fluid was low and for me to bring it back another time to get fixed so my 3rd time back to Carter Honda I get my AC fixed it was working well for a couple of weeks when it was once again blowing hot air. I called and brought my car back in for the 4th time to get it checked again; 4+ hours later I get a call saying the issue is covered under warranty but the part needed will take several weeks to come in. I asked if they could 'top up' my fluids in the mean time so I could have AC until the part came in and was told no Honda would not cover the $150 cost because it wouldn't solve the problem. So it is now 25C I have a virtually brand new Honda and I do not have AC in my car and apparently will have NO AC for a while longer. This is insane to me how there was NO empathy NO other options NOTHING has been done to make me feel like a valued customer. Its easy to get great customer service before you buy even a week or two after but I can't express how disappointed I am with how my situation has been dealt with at Carter Honda. I can't see my self purchasing with them again. After visiting several Honda dealerships I was beginning to feel getting a new Honda Civic wasn't meant to be. I was, insulted, lied to and had my time wasted at two Open Road Honda dealerships and had been told by another dealership it would take 2-3 weeks for the desired model and color civic I wanted to come in; while other dealerships were selling them. On a whim I decided to look around at other dealerships and came across Carter Honda. They had the model and color I was looking for according to their site and it was in stock. Before I made the trip down to buy a car I called in advance to ensure that it was still in stock and for sale. I spoke with Lyle on the phone he was great. After heading down to Carter Honda and taking a civic cope for a test drive I was ready to buy. Discussing price was as to be expected for purchasing a car but no cheap sales tactics were involved. Lyle wanted to get me the best price I was comfortable with. we came to an agreed price and I then sat down with Sabrina (business manager) who was fantastic! In my opinion she has the right personality for her job. I put my deposit down and would go back the next day to finalize everything and get my new car. Next morning Sabrina followed up with me to let me know everything was on schedule. Went back to Carter, Lyle showed me around my new car while I waited for Sabrina to finish up with other customers. Sabrina did not pressure or push me to purchase any extras which was a nice feeling considering how many bad stories i had heard about the topic (I did purchase extended warranty later). Paperwork signed and insurance sorted I was a owner of a new 2016 Carter Honda Civic! Only thing that was missing was my car mats which had to be ordered which was understandable. Lyle had fantastic followup regarding the mats and kept me in the loop. Overall experience at Carter Honda was 5 star and will be recommending anyone i know looking for a Honda to head their way! Thanks Lyle, Sabrina and team

Bryan Chi

Overall a great experience purchasing a vehicle through Carter Honda. Our sales rep, Bob, was very knowledgable and helpful with minimal pressure on purchasing a vehicle.

Sofia Woo

Very good people and service at Carter Honda! Everything is perfect. Thank you, Colin!

Berwin

I had been shopping around for the rare Honda Civic Type R, and amongst the countless dealerships I visited, only Carter Honda had the car I wanted. They're apparently the fifth largest Honda dealership in Canada, which goes to show that they must be doing something right! Bob Louie was very helpful in setting me up with the car I wanted at a decent price, and was very transparent throughout the entire process. The Sales Manager, Adam Niblock, even went as far as to teach me how to drive manual (as I had never driven a manual transmission car before). Since I wasn't feeling confident in my manual transmission driving skills even after the lesson, Bob went out of his way to drive the car all the way to my house after work. They really go above and beyond at Carter Honda! All in all, an excellent team, and I would definitely recommend this dealership to other people!

Michelle Radic

I purchased my Honda civic here the other day and had a great experience at this dealership. The staff took care of me and helped me find exactly what I was looking for. If you're thinking about buying a Honda, definitely check this dealership out!

Brad Hemingson

Bought my daughter a used Civic. I am very busy and wanted to get it done quickly. Winston Lien was my salesman and he did a great job and delivered a well detailed car. Every matter I pointed out was dealt with. Buying cars is a pain with all the paperwork and taxes. They made it as easy as it could be.

Jack Wright

Here is a post from a family member. I warn all to stay away from this dealership. These salesman are disgusting. Please read below: On approximately Aug 1, 2016 we began our telephone dealings with a salesman by the name of Darius at the Carter Honda dealership on 2390 Burrard St, in Vancouver, BC. We live in Northern British Columbia and were interested in a 2015 silver Honda Civic that was posted on this dealerships website. We were willing to book a one way flight to Vancouver and then drive our new car home. At the time this dealership also had a black 2015 Honda Civic on their website. We had expressed that we liked both colours and were advised by Darius that he could hold only one vehicle for us but we would have to put down a $1,000.00 deposit on the vehicle. We decided to put our deposit on the silver 2015 Honda Civic. This dealership took our $1,000.00 deposit and we booked our one way ticked to Vancouver to pick up our car. Darius picked us up at our hotel at 8:30 am on Aug 13, 2016 and took us to this dealership. While on our way to this dealership Darius did nothing but brag about how many rental properties he owns in Vancouver. After arriving at the dealership we were seated in a sitting area while Darius went to his morning team building meeting with the other salesmen at this dealership. In the show case inside this building next to where were seated was the black Honda Civic that was on the dealership website. We were relieved that we had not picked the black Honda Civic because is had round circular surface scratches all over the hood and a 2" deep scratch in the hood. After Darius had finished his morning ritual with his coworkers he came over to see us. He said that he had some bad news and that the dealership sold the silver 2015 Honda Civic that we had put our deposit on. Now, we had spoken to Darius and other employees at this dealership on a daily basis the week of August 8 - 12, getting the paperwork ready for our arrival (provided personal information, credit checks etc) scheduled for Saturday Aug 13, 2016. If there were any issues that we needed to be notified of regarding the purchase of our vehicle this dealership had our contact information. Darius was well aware of our flight schedule. It became very transparent that this dealership uses the "bait and switch" technique. After being told that our vehicle was sold we became outright irate and told Darius that he had 5 minutes to find the car that we put our deposit on. This dealership wanted to force us into buying the black scratched 2015 Honda Civic and take it off their hands. We told Darius that he had 5 minutes to find the car that we put the deposit on. If he did not find our car we were going to call the Better Business Bureau, the Vancouver Sun and the Police. It is illegal to sell an item that a customer has put a deposit on. Miraculously Darius found a 2015 silver Honda Civic in their stock parkade, go figure. At one point the manager at this dealership came over to shake our hands and try to "fix" things. We refused to shake his hand and were very vocal about how we knew that he was in on this scheme. He actually must've thought we were STUPID enough to buy that he was not in on Darius' game of bait and switch. We refused to shake this manager's hand. We do not shake hands with scum bags. We did get our vehicle. We will never recommend Carter Honda to anyone. A letter will follow to Honda Canada and this has not stopped here. Watch out for the HIDDEN FEES when you sign the papers with the woman that does the financing. SLIMY, SLIMY, SLIMY!!!!! Honda should be ashamed!!!!

L Dy

It's our second purchase with Honda Carter we bought Honda Civic LX 2016 and CRV 2017, and I must say that MIMI VU has always given us above and beyond customer service. She was very patient and was able to get us a good deal! She even drove us around since we forgot to bring our cheque! Talk about exceeding customer service expectations!

L wong

I just purchased 2016 Honda HRV from Carter Honda and I love it. Lyle Oxcino who helped me throughout the entire purchase was professional, knowledgeable and patient. He answered all my questions and he worked hard to get me the best price possible. If you are looking for a new car I recommend you see Lyle and the awesome staff at Carter Honda!!!

T. Levy

I have been going to this Carter Honda for 20 years now. People are great but every single time I get service there, it takes at least half an hour longer than they promise. This time, I specifically confirmed that I needed the car by a particular time, they confirmed they could do it, I called 10 minutes before the deadline and they said they were on track. Then they took half an hour longer! I was late for my appointment and highly annoyed. I will be going somewhere else for service from now on.

Rick Lasher

I just picked up my 2019 Honda Civic SI and I couldn’t be happier. I would like thank Daren for answering all my questions and helping me with the purchase of my new vehicle. He was very thorough and efficient. I would also like to thank Sabrina for her help in finalizing the details of my purchase. I would highly recommend visiting Carter Honda in Vancouver for all your car buying needs, and ask for Daren.

Leonl

Bought a 2017 Honda Odyssey a while back and I can't say that I could've had a better experience. Our sales man, Alan Li, was very patient and he went out of the way a few times to help me. This being my first, I had no experience dealing with cars. Alan took the time to go over all my options and found a car that really fit my needs. We explored a few options and I was able to test drive some cars to find what suited me the most. Needless to say, I am very happy with my purchase. When it came the big day, our dealer took the time out of his day off to accommodate for my busy schedule. Overall a really good experience.

Shaun Foster

We had the best experience here. Could not recommend Connor enough. We met him before he worked at Carter, and had mentioned that we liked the Passport. On his first day at Carter, he remembered we had mentioned that, noticed they had a Passport in stock that met all of our requirements, and gave us a call. He got us a very fair price and was a pleasure to deal with. All of their staff were fantastic and made the whole experience a great one. If you’re looking for a car, this dealership should be very high on your list and be sure to talk with Connor!

pearl wilson

All of the agents in the service department are amazing. I have been coming here for years and the service (customer service and automotive service) has improved immensely over the years - to the point that they surpass Lexus and Audi. Keep up the good work. It’s all to do with good employees !!! Make sure that management is made aware of the great staffing

Alaa Mansour

Overall amazing costumer service from all staff members; including Madilyn and Josh . Herman (Assistant Sales Manager) had exceeded expectations to ensure we are satisfied with our sale and that we received the best price. Thank you all!

Lance P

When you walk into this dealership make sure you see Bryan. He is very knowledgeable and very experienced when it comes to purchasing a car. Honda is known for its reliability and why not deal with a reliable salesperson as well. They have a great selection of cars even though the dealership is small. Bryan will find you the exact car you are looking for if it’s not in the showroom. My experience with this dealership is nothing but pleasant, they are really about the customers. The best Honda dealership in the Vancouver area.

Elly Fontein

Enjoyed my (no pressure) car buying experience with Alan Li. He took me on a very versatile testdrive so I could assess all aspects of the car. He was calm, friendly, patient, knowledgeable and very efficient. To boot: Alan was able to close the deal for me quickly!

Emma Pustil

I had a great experience with all employees at Carter Honda. As a first time "leaser", I really appreciated how willing everyone was to explain everything to me, no matter how basic and repetitive it might have been for them. I feel extremely knowledgable about my car as Nick helped me make an informed decision when looking at all of the various car types and levels within. I will definitely recommend this dealership to everyone!

Steve Ryujin

We bought a car from Daren last week. The service that he provided was beyond amazing. From the beginning to end he made the whole process so easy and was a complete professional. If you are looking to buy or lease a Honda I would highly recommend contacting him.

Kazu Kohakura

Purchased a HRV through Carter Honda. We had a few other make/models in mind when we were shopping, but really appreciated the approach of our sales agent , Nick Ng. He answered all of our concerns timely manner, without the high sales pitch at a typical car dealership. He was great during the test drive and took the time to explain key features of the vehicle Towards the end of the deal, we also spoke with Bob Louie to go over the final numbers. Overall a smooth purchasing experience.