Reviews of North-Way Chrysler Motors (Car Concessionaire)

Dr. Daniel Subbotin

I wanted to thank the whole crew at The New North Way Dealership for their continued help and assistance with my vehicle. I have visited the dealer regularly for maintenance over the past three years and have only had positive experiences. The staff are courteous, professional and always get back to you in a timely manner for quotes, estimates, parts or updates on whatever the task and project involves. The mechanics are well-versed and skilled at tackling many assignments - including maintenance, minor repairs and major mechanical issues. Two years ago I had to replace the engine in my Dodge Ram as it was non-salvageable and the team got the truck back on the road without any recurrent issues. No project too small or too great at The New North Way Dealership. Once again, thank you for your continued service. Highly recommended.

Jason Paquette

On my way to Kirkland Lake. I hit a curb at the Esso next door. The tire and rim was damaged. Managed to drive it over to their Service area. Explained that this was a company vehicle and usually use our fleet service for this type of issues. They were more then willing to assist. Even though their technicians were ready to leave for the day. My co workers van (Ford) had the same size tire as a spare. They took the spare off his truck. Straighten out the rim on my van (Dodge) and installed the tire. Thank you to all of your staff that assisted me. And got me back on the road. Outstanding Service!! Above and beyond.

Rob S

Absolutely the worst mechanics. These people really have no clue. I didn't want to bring the truck back but the computer needed to be changed over and there was a vibration in the right front end that could be warranty work. We changed the tires over yesterday on our own, the vibration was in the front end before the change over. They charge a half hour for the computer change, okay my previous mechanic did it free but that's fine. then they charged a half hour to test drive the truck and tell my wife that the issue was due to the wheel lugs being loose. Of course they're loose, they were just changed over yesterday and hadn't been retorqued yet! My wife told them this but nope, we couldn't find anything it's just your nuts. Well, they're nuts if they think they'll see me again. I'll go to North Bay or even Sundridge for service.

LunarCB

My Service was great I bought my vehicle at a different dealer and then had a recal and this dealer was nice and polite the entire time dealing with it offered snacks and coffee nice clean place.

James Empey

Never hear back from them

Regbro

never again I hope

Gabriel Chartrand

Had some warranty work done. They replaced my EGR cooler right away. Excellent service. Couldn't be happier!

Jannie Blanchet

I noticed a clunking noise on my Jeep this weekend and called Northway Thursday morning, they were able to fit me in the same day! Not only did they fix my vehicle, they also saw that it needed a software update and did it right away! The icing on the cake was that they even washed my vehicle, it was such a nice surprise!

Yong

Best people ever! Professional and nice！ especially John and Oga, so lovely people! Best experience ever!

Chris Heaslip

It appears that the only person in here that works is the secretary...service center is horrible. Asked if they could give me a lift home and the shuttle vehicle 'isn't around' they told me not will it be back today. Very disappointed in service.

the jeep guy

the service isn't good. period.

Trevor Attwater

Stopped in to see the service dept with out an appointment as I was on my way home and had an engine light come on. but with my previous negative experience from being a customer there 2 yrs ago with the previous owners I wasn’t hopeful . The New north way group changed my thought s about them as they all were very accommodating and helpful with the mechanics explaining every step . the positive attitude with the staff was second to none and made the experience a positive one… Thank You !

Jer Savoie

Not good customer service on top of me buying a 93000 truck still no service not good

James Coombes

Saleman was extremely freindly amd helpful if they have what im looking for will buy there

Maggie Cherry

Terrible customer service, does not honor mopar maintenance

The Great Outdoors

They have no Licenced automotive technicians to perform your everyday maintenance and repair

Selena Graham

They really are the "New" Northway. They advertised new owners, new management, new attitude and they mean it. I stopped dealing with them years ago driving further for service. Hearing about the changes, I opted to go back. Everyone is so nice, helpful and friendly. What a change. The bad reviews are old the attitude is new. I absolutely recomment giving them another chance. You wont be sorry

P L

Great team, great service! Couldn’t be happier with my experience and will continue dealing here.