Reviews of Stratford Hyundai (Car Concessionaire)

Mehran Habibi

My car had an engine problem(the engine light was on). They fixed it pretty fast and quickly. The staff are very polite and nice.

Bev Symons

Wonderful experience with calm, knowledgeable and friendly staff. Very accommodating of my changing decisions :-)

Tracey McKone

I've had great experience's here from sales to service! Great people to deal with and great value too if your looking to buy!

Scott C

Jerry was excellent to deal with. I travelled from London specifically because of his exceptional communication. Thanks for earning my business - I’m enjoying my 2022 Tucson n-line! Scott

Chloe “Chlover” Douglas

Best Dealership I've ever been to, even having close friends who work at dealerships. Mike has been a pleasure to deal with every time we have come to look at cars. Not pushy, very descriptive, very kind and nothing beats their warranty!!

David Doherty

I called to see about getting service on my new ionic at 10 am and they accommodated me at 1 pm. Not only did they fix the issue but they also provided rapid and courteous service. I highly recommend them.

Paul L

Was happy with the service until recently.. we were recommended front brake replacement at only 80000 defiantly early but I went for it for peace of mind upwards of 800 for the install with parts. We are now at 110000 km and the fronts are fried from improper install no grease used on hardware caused pads to seize and burn out rotors. So 30000 km later with ridiculous parts pricing and 2 hours labour charged out another set of front brakes and my original rears are better shape than front.. unbelievable. Do not recommend service considering my experience with a simple brake job.

kate gingerich

Adam & Phil in the service department are AMAZING! They went above and beyond.

Paul

Parts department is amazing. Never had any issues at this dealership. It's worth the trip from KW. The Kitchener dealer doesn't even compare.

Steve Law

I bought a car there last year. The sales staff was helpful but not heavy-handed, the service is speedy (and they have great coffee and snacks while you wait) , and the selection of cars was great. We were able to pick up our car in just 2 or three days.

howard macdonald

Great place! Always a good experience, the staff are great people who are always willing to help. Very knowledgeable. Also they totally saved my car, as my last mechanic in Goderich hyundai, before Stratford, left one of the caliper brake pins out of the caliper altogether. The staff at Stratford hyundai actually showed me that it was missing and said I was very lucky that it didn' cause harm to me or the car or others! So thank you very much Stratford hyundal.

David Bas

They worked for 2 days with the banks to get me a vehicle that suited my needs and get me financing that fit my budget, will definitely deal with them again in the future.

Melody Hodgson

So happy with my recent car purchase at Stratford Hyundai! The service was exceptional - we had a lot of questions and Tim took the time to answer each and every one. We never felt pressured, we felt like our business was appreciated and honestly I would buy my next vehicle there in a heartbeat. It helps too that we love our new 2017 Sante Fe - we picked it up on a Tuesday and drove it to Florida on the Friday. Handles so well, is roomy and stylish and has great mileage. My favourite car to date! Thank you!

murray and janice mitchell

Knowledgeable and friendly staff, always taking the time to listen and help. Service is done right the first time and always in a reasonable time. I would highly recommend this dealer and their service staff.

Akshay Patel

Hired me for work and still haven’t paid me for my work. 6 months went out, dnt go to work there or get hired there. Trustless.

Robert S.

Dean had made a cold call and we set up an appointment based on his sales currently going on at dealership. His help and knowledge with letting us know of the special deals etc. was positive experience help sealing the deal. Angie was also friendly and knowledgable with all paperwork , warranty programs etc. making it painless and a very great experience. Soon we will have worry free driving andGREAT gas mileage. Thanks for all your help. THe whole staff there are very friendly and willing to share their expeiriences. Jill and Bob

John Kuntze

Service department has great customer service and they also do great service work on your vehicle

YASH V. MODI

Store is more towards charging customers that they aren’t supposed This store was one of my favourite Hyundai stores but after my recent experience , I will never visit there again

Adam Hambly

Tyfani & Adam are two of the best advisors you could ask for! My car was taken care of promptly and efficiently! Phil, the service manager also made sure that any issues covered under warranty were resolved without a fight! I’ll definitely return to Stratford Hyundai for all of my services!!

Melanie Tapson

Unbelievable service! Our car’s air con died moments into a 5 hour car trip from Toronto on the record-breaking hottest day of the year. We made it as far as Stratford where the good folks at this dealership had our car diagnosed by the time we sat down and got the kids organized. They were fast, courteous, lovely people - and their solution to our problem was over and above anything we could have expected. We were back on the road in under a half hour with a solution on the way and a loaner car with air con to keep the kids safe and comfortable. I would drive all the way to Stratford just to have these people help us again if we needed anything. Thanks so so much to Phil and Tyfani and Irvin and their team for everything.

Geoff N.

Great service from Phil in sales. He wasn't pushy or aggressive at all. More than happy to help with anything I needed. Guided me through the whole processes very easily for purchasing a new car. Would highly recommend you talk to him if looking to purchase a vehicle from this dealership.

Ricardo Santana

About 2 months before I moved to Ontario, I began contacting dealerships to buy a car. Most dealers seemed like they were too tired to sell a car, it was quite frustrating. That was until I contacted Stratford Hyundai. I first spoke to Connor, and he was incredibly helpful and patient throughout the procedure, it made the reservation and the purchase go smoothly. Upon arriving at the dealership to pick up the car, I was greeted by Connor, Susan and the rest of the team, and they were all really nice and competent, making the experience even more incredible. I currently live an hour away from Stratford, but I am glad I went all the way there for my car purchase, because those people sure make it worth your while. Not only that, but I will also service my car there in the future, because they are trustworthy.

Scotty_Fan96

I would highly recommend Stratford Hyundai! I had nothing but a positive experience! Everyone is super friendly! Tyler is great and got me all the information I was looking for before I went in to look at the Tucson I bought. Jamie was a fantastic Sales rep; so friendly and extremely helpful! I have nothing but positive things to say! Thank you Jamie, Tyler and Susan for making my purchase such a positive experience! ~Holly

Kyle Cronin

Cam did a great job of listening to my needs, my budget, and my knowledge to suggest a vehicle that had the right qualities and some extra features I didn't imagine I could get with my budget. Great product and approrpriate tact earn my recommendation.

rony george

The sales team especially Jerry helped me with my purchase for a new Hyundai Santa fe urban. He was so helpful Even when they were about to close for Christmas eve.

Dan Wardell

Very impressed with the customer service at this dealership. The staff are very friendly and knowledgeable. Special props go to Wade for going above and beyond going over my car with me and setting up tech options! I love my new car:)

Paige Keffer

Wade and the entire team were extremely helpful through the car buying process. Wade went above and beyond to ensure I was 100% satisfied with my purchase. I will not hesitate to deal with them in the future and refer anyone I know in the market for a sweet ride! Thanks again guys!

Carl Snider

Parts department experience was excellent!

Evan Scott

This was my first time buying a vehicle from a dealership. It was pleasant, and informative. No high pressure sales tactics. I'm very happy with my new car, and happy with the team at Stratford Hyundai.

Rachael Hann

Honestly the worst dealership I've ever been to. I was able to get answers to my questions (elsewhere) faster than my salesman which ultimately lost him the sale. I went in after 2.5 days of waiting for him to answer those questions to collect my deposit and terminate the sale. The sales manager made his thoughts very clear to me. He made sure to tell me how the vehicle 'sat all weekend" and how he "could have sold it". Well yeah, you could have sold it to me if your service had been semi acceptable. No apology, no trying to keep me happy. He was just snarky and tried to make me feel intimidated.

Tammy B

Called dealership about a used car we saw online at their dealership and told them we would be there within the hour to see it. We drove 40 minutes from out of town and when we got there, the salesperson who asked us to see him, did not have the car un-buried (from snow) from the back of the lot of cars, and the entire staff went on a search for half hour to find the key to this car. We stood there waiting this whole time. The dealership was empty at this time too. If I were a salesperson who had a warm lead coming in on a specific car, I would have had the car located, moved right out front and warmed up. This was our first impression. However, we did like the car and bought it. I never found anyone in the entire dealership overly friendly or enthusiastic about our business. The car was purchased with 12,000 kms on it (fairly new) and a few months later, at 18,000 kms the brakes need replacing. When I called the Stratford Hyundai to ask about any kind of warranty they would help on, since the brakes were worn out way before they should be, they told me there was nothing they could do...there is a 30 day warranty on their used cars on safety related issues only. So not sure how the brakes wore out that fast, but I would say buyer beware of what you are purchasing from them and also make sure you figure out if anything is wrong with the car within 30 days. We now have to spend $1000 to get the brakes fixed after spending nearly $24,000 buying the car from them a few months ago. We will not deal with this dealership again. Dissappointing but most likely true of most dealerships.

Sandra Klicek

Love this dealership, they really care about their clients. Only place I will ever deal with.

Alicia B

Service can be slow, if they ask you when's the absolute latest you need the car back, that's when your car will be ready

Paul Muma

I was called Nov 30 to confirm my Dec 1 service appointment. I arrived at 830 for my 845 appointment. Service advisor took my keys, did all the paperwork. One hour later, at 945, my car was still sitting outside. I asked the advisor what was going on? He told me a scheduling mix up. Mean while I'd been sitting there 1 hour, waiting, and nothing was said to me, no communication what so ever. The service manager helped the mechanic and serviced my car ASAP. Car was there for a #3 service, so lots of work. I inspected my car when it was done. Big grease stain on drivers seat. Service manager did his best, but all in all the service was terrible! I bought the car there and have never ever been treated so poorly!

Morrigana Townsend

Just had my 2013 Elantra in for an oil change. It took a while as I had a small concern with my brakes. Denise came to me to explain what they found and even took me to see the problem in person while she explained. I'm so grateful for all the work put in and the support in keeping my car beautiful and safe. Love Stratford Hyundai!! ❤❤

Todd Lennox

Brought my car in to get checked out and received great service from Adam and Phil in the parts and service department. Everything was explained very clearly. During the short wait for my car I noticed that the customer service at Stratford Hyundai was a lot better than what I've seen at other dealerships in the region. Easily worth the drive from KW!

Jennifer Wicks

I booked an appointment 3 weeks ago to have snow tires put on our car. We were told at the time of purchase that there were snow tires included in the purchase price. This morning we were told that these tires did not exist. Had they told me when I made the appointment that there was no record of said tires I would have already had new tires on my car (purchased elsewhere) This is not the first time I've had issues with this dealership. When we purchased in May, within 24 hours our car was back at the dealership because it was chugging and bucking. They tried to tell us that it "just needed an oil change. " The real problem was the timing chain. They did eventually fix it but only after we fought with them for almost a week. They need an electronic database for their tires and their sales people need to stop lying to make a sale.

Karthikeyan Kaliyappan

Low ballers. They quoted $2300 for my trade-in, however, I got $4800-$5500 somewhere else. Their used car price includes admin fees accessory fees (why for used cars) and other fees (not the $10 government fee). When I asked to break down the price, the sales man said admin, other and accessory is $0. If it is zero, the fees in the quote should be like nil or N/A not included, which means other/hidden fees are included in the price tag. I really liked the car I tested with low KMs. However, I changed my mind because of their lies. Dnt waste your time here.

Tara Behnam

They're friendly. Took them some time to figure out what the problem is with my car but were able to fix it eventually.

Brenda Everingham

We purchased our 2016 Santa Fe at Stratford Hyundai in early February while visiting with our daughter. We had been looking at new vehicles around home but when my husband stopped in and met with Wade, the deal was sealed and a future delivery date would become a surprise completely arranged by Wade and my husband. On Valentine's Day, unbeknownst to me, they texted back & forth throughout the day to set up when and where Wade would drive the Santa Fe to London (the halfway point from our home) and take my old vehicle back to Stratford, despite the poor weather conditions that day. After our Valentine's dinner at Moxie's that night, we came outside and there was Wade on the corner with my brand new car - covered with a big red bow and balloons - a huge smile on his face, blowing snow whipping around him... Wow it was an exciting time and I just can't thank Wade enough for pulling off this surprise! To drive from Stratford in that nasty winter weather and back in the dark to make this delivery is truly above and beyond a normal salesperson duty. Wade is wonderful to deal with and we would definitely drive back to Stratford to purchase another vehicle when the time comes. For now though, we LOVE our new Santa Fe and fight over who gets to drive it! Thank you Stratford Hyundai for the great , friendly and knowledgeable service, and especially to the young man in your sales department, Wade O'Brien - he rocks!!

Kristen Warwick

Was such a great experience! Sam was the best sales consultant. It was very laid back and not a pressured environment. As it is family run, I would recommend going here to anyone as they treat you like part of that family and make sure you are looked after for your vehicle. Thumbs up!!

Reed Miner

"DISAPOINTED".. I purchased my second used hyundai from S. H. and at first I was happy, then the check engine light came on. I returned twice and they Couldnt figure out why the light was going on and scheduled me for another appt. Over two weeks later, with light still on. In meantime I googled problem and solved myself. On returning to dealership, 3rd time, told service dept. How I fixed problem and during appt while tech was working on my car, to make sure problem was solved and recall work, asked about snow tires. The prices they have me where higher than competition and I could get a better price from Stratford Kia.. Cold calling. This is my second vehicle purchase in over 10 years. They would do nothing for me, even though this was third trip back in less than 3 weeks. One simple thing I asked was fresh oil and filter change. Checking paperwork given and oil change decal on windshield, my car already was due for oil change on Oct 17. I picked up my car on Nov 2nd. Not impressed. Little details keep customers coming back. Will think twice. Still waiting on parts promised to perm. Fix issue with my car, 2016 Hyundai Elantra.

B M

Despite being a long time customer of Stratford Hyundai I STILL get the worst service here. They only care when you are purchasing a car from them and from there on end you're not a priority. I've had MULTIPLE recalls on my vehicle, and I understand it's not their fault but I go through extended lengths of time before I was able to even get them repaired. When I did go in, I'm not treated very well. I've also heard from many people the same situation. Not only that but after being in the phone with them with another issue I have had on several occasions they've said they would call me back with information and leaving me still waiting for said information until I, myself call back. To which they still don't have the answer to my questions. I've lost my patiences with them long time ago. I'm not the type to bash companies on the internet but I can't tell you how infuriated with the level of customer service or lack thereof. If they would just listen and fulfil the promise that have been made to be and probably other customers they wouldn't have such a negative reputation around town.

Melissa Illsley

Friendly and helpful staff! Helped making our car purchase a smooth and easy process

Carrie Bleich

Fast and efficient service as always. I didn't have an appointment but I had a nail in my tire and they got me right in. Thank you

Shelley McNamara

I was not originally a fan of Hyundai's but I was convinced to go try the dealership anyway just to see. I was welcomed immediately, the staff were all prepared to answer my questions. Andre took my list of must haves and found me the vehicle that fit everything I wanted at a price I could afford. Throughout the process I asked question after question and he answered all of them and walked me through the process of purchasing a new car. The staff all worked around my schedule to set up pick up and paperwork and were very accommodating. The car itself is everything I wanted in a car: great mileage, sleek sexy design, user friendly technology, and a comfortable fit. I was really blown away by the customer service I received and I have already started recommending this dealership to my friends and family.

Sarah Szymanski

I brought my Kona to Stratford Hyundai after having a reoccurring issue that my local dealership seemed unable to resolve. Phil absolutely provided a white glove treatment. He arranged for a loaner vehicle to use while we waited on parts and to ensure he could personally make sure everything was fixed up. I had also provided Phil a list of work to do that my local dealership had said was past due...Phil was so honest and forthcoming and advised me that these things weren't due for at least a few years. Moving forward, I will be happily making the hour drive to service our family vehicles in Stratford. It was so refreshing to find a dealership I can fully trust, didn't take advantage of the little knowledge I have surrounding my car and for that reason they have secured my business for life. Thank you Phil and Stratford Hyundai Sarah & Jason

Laura D

I was looking for a new vehicle and had been to 5 other dealerships, as well as looking online. After having an unpleasant experience at Stratford Hyundai in the past, I was very reluctant to step foot in there again, however, the vehicle I found online happened to be at Stratford Hyundai. I decided to return and check it out. I dealt with Wade O'Brien. From the moment I met him, I was instantly impressed. He was not the arrogant, pushy salesman I'd had the pleasure of dealing with thus far. He was incredibly knowledgeable, very sweet, and extremely patient as I was having a hard time deciding between a car and SUV. Wade has a unique approach to sales which sets him apart from other salesmen I have dealt with in the past. He also takes the time to personally get to know his customers, therefore, being able to provide them with the vehicle that best suits their families needs/budget. I believe Stratford Hyundai is very lucky to have Wade O'Brien as part of their team. This is now my 3rd Hyundai in the last 10 yrs. I've never had a major issue with any of them, which is why I continue to drive Hyundais...they are reliable, efficient vehicles with a high safety rating. Stratford Hyundai has undergone some great changes over the years with a strong focus on customer service. I would not hesitate to return for my next purchase. Thank you for making this a painless and pleasant car buying experience.

Kevin Dartch

I drive from London to get my car serviced at Stratford Hyundai. It’s well worth the drive when you get good prices and top notch service. The whole “Stratford experience “ has been great from the sales floor to the service Centre. Well done!!

Ian “I” S

Horrible first impression. Someone at work told me that they had a 5 year free oil change offer if you purchased a vehicle from them. I called them today (April 17) as I wanted to confirm this and a lady answered the phone. When asked she said it was for life. I asked to confirm that oil changes were free for life and she just hung up on me. It was not disconnected but hung up. The only star is for the gentleman who answered the phone when I called back immediately afterwards to ask the reason of her behaviour. He was polite and invited me to come in. I needed a vehcile ASAP and it would have been convenient to buy from them but if this is their behaviour with a new customer I can't imagine what it would be afterwards. They lost my business today.

Carriayn Cooper

We just bought our car from Stratford Hyundai and the experience was the best we ever had at a dealership. The staff are all amazing! I came in from Kitchener and I will again as well as recommend this place to all of my friends!!!!

Paige Hardy

We recently bought a new car here and we had the pleasure of doing business with Jerry. After having a bad experience at another Hyundai dealership earlier in the week Jerry turned our experience around and gave us the best service. He was very informative and helpful and very easy to chat with. We also had help from Susan with the financing and she went above and beyond to make sure we got a good deal on the cars interest rate. I definitely recommend checking them out for your car needs as they truly care about their clients and aren't just trying to push you to buy the first car you see and actually do want to help. Thank you Jerry and Susan for all your help!

Christie Mullen

My husband and I recently bought a Hyundai Sante Fe from Stratford Hyundai. We have been extremely happy with our purchase and with the customer service we received.

S Michael

Great Service and would definitely recommend Stratford Hyundai to anyone looking for a great buying experience. Loving my New Tucson

Steven Satchell

My engine light was flashing this morning. Phil and his team had me back on the road by noon. Thanks guys.

Jordan Mcleod

I cannot say enough good things about this dealership! I had the pleasure of working with a newer sales representative Jerry and he made my purchasing experience enjoyable and absolutely seemless. He went out of his way to make accommodations for myself and my wife, and was genuinely in it for the customer. I dont normally leave reviews but when you get service like this it is worth a mention. Thank you to all the staff at Stratford Hyundai, this is a moment to remember for our family and your kindness doesn't go unnoticed.

Samantha Houben

Horrible experience. Overpriced used cars. Pushy sales people. Purchased a used 2011 genesis coupe 2.0LT over four grand more than other dealerships. Car needed alignment and was told it would be completed but never was. Was promised cheaper finance rate but was tricked into signing at the higher rate and forced to pick a warranty package after refusing the package. Would never use this dealership ever again also wouldn't recommend to anyone

Mike McPherson

Stratford Hyundai did a great job with my vehicle purchase. Everything was done to my expectations.

Amanda Leser

I dealt with a salesperson named Tim McNaughton when I was looking for my new vehicle, he made us feel like he really cared about our needs in the new vehicle and our restrictions on budget and in the end got us a great deal on a new Santa Fe! We even got their free oil changes package included in our vehicle and since we got it Shawn and James in service have been great to deal with even offering us loaner vehicles and free coffee and snacks while we wait. By far the best service we got our of all the dealers in town, would recommend you start your vehicle shopping there

Bill Smith

Great experience. Friendly dealership with a great bunch of employees. Would recommend anyone looking for a vehicle to check this store out.

Wendy Lea Rush

Paul Lobsinger is one of the most open and honest saleman that I met during my search for a new car. He answered all of my questions and let me seek out my own conclusions regarding each vehicle we discussed. When I got down to choice of engine, he suggested I drive both types and made sure that the vehicles were available to me when I came to Stratford from Waterloo. He searched out the color I wanted and made sure all the options were there. Both my husband and I were very impressed with his knowledge and openness about the company and vehicles. He made himself available to us at our convenience never complaining and always smiling. Even my nervousness over first time buying of a car, was settled because of him. The usual "pushy" attitude that I had become accustomed to disappeared with Paul. By letting me find my own way around, ask my own questions, he got to know me and then when I actually needed his help, it was far easier for both of us. When I came to pickup the car, he spent as much time as I needed but encouraged me to contact him with any questions and I know I can and will. He took the time to pair my phone and advise me on the XM radio package and how to get the most out of it. All in all, this was a very pleasant experience. And I have already recommended the dealership and particularly Paul Lobsinger to folks I work with! Thanks alot Paul.

Karah Wall

I love my new Tucson from Stratford Hyundai! It’s an amazing vehicle, but it’s the service I received from the sales staff that have made my new car experience so great. I would definitely recommend them to anyone looking to purchase a new vehicle.

David D.

These guys are simply fantastic, they were kind, courteous and went way above and beyond to get the vehicle we wanted into our budget. I wholeheartedly recommend this dealership, if you need a new car they will treat you right. Thank you, Tim, for making our experience at your dealership such an outstanding one.

linda

I honestly have nothing but nice things to say about Stratford Hyundai! The service team has gone above and beyond to help me and they are so friendly and kind! Special shout out to Tiffany for for being amazing at her job! You rock girl!

Paul Roberts

Hi we recently purchased a new vehicle from Stratford Hyundai. It was a factory order and we were expecting to have to wait until March of 2022 to receive the vehicle. We were pleasantly surprised when we received a call last week that our vehicle would be ready much sooner. We have been so happy with the entire sales team and the business office, Rob, Jamie and Susan have made our purchasing a new vehicle a fantastic experience. Continued success!!

scott stewart

Was not informed of what happed in a timely manner, over 5 weeks for a engine install then advisor tries to missinform me and change a extra $120 when was told it was free. Very poor customer service.

Heather Zettell

Bought a 2011 Hyundai Santa Fa and after after a year I had to replace the entire back brake system. The service manager was rude and ignorant and had a snide answer to every question . She said the brakes passed the safety and thats all that matters when two different machanics said the condition they were in there was no way . I will never deal with them again or recommend anyone to them .

Jeremy McArdle

Very helpful and friendly service. Made us feel very comfortable in buying our next car.

Miranda Abbott

Go see Sam. He's a great guy, no pressure to purchase. Want to take a car for a test drive, sure, let's go get the keys. My husband and I were in 3 times to look at a few different options. Unfortunately they could give us the price we wanted, but hey... more cars coming to the lot soon. We'll be back. Would have been 5 stars, but I didn't buy the car. :)

Jarrod Dartch

UPDATE!!!! So 8 months ago I bought a 2014 Santa Fe off this dealership. Things did not go very well and I was very unhappy with this dealership. I told myself I would never come in again. Until Phil Mahy contacted me advising me that he was put into a new position as sales manager and he wanted to make things right for me as he saw the deal happen. He advised me that they had a new service manager(had a terrible experience with the old one) and sales staff too. Phil went out of his way, bought my car off me for top retail dollar and sold me a beautiful civic coupe for an amazing price. The sales rep killed it she was amazing and the overall vibe of the dealership has completely changed. I am very careful who I let touch my car and I can say I will be back to Hyundai for service! Thanks guys

Kevin Jones

I don't usually write reviews online, but these guys do good work and deserve recognition. My wife and I went to Stratford Hyundai after visiting two other Hyundai stores and this one is by farr the best one to deal with. The service we received was second to none and the best deal. No high pressure sales just the straight goods.

dustan lawson-macdonald

Very kind service. Tim was spectacular, funny, informative. Service was amazing too! I took my vehicle in with a scary clunk in the front end and they got it in right away and had me all fixed up! Thanks Stratford Hyundai!!! I recommend to everyone

Scott Kane

Good customer service.

dave lovell

Fixed my issue promptly and got me back on the road

Dave H

Dealt with a salesman named Iman, do not trust him, will tell you what you want to hear until he gets you in the showroom and will lie to you about the deal he offered you. Signed a deal on a car, got the paperwork home and nothing was on there as to what we agreed on when we signed the deal. Called back talked to the manager and he got things fixed up from me, no apology from salesman. Was not a pleasant experience dealing with that salesman, would not recommend dealing with this dealership if you had to deal with this salesman.

Peggy Oldham

Just purchased a new vehicle here. We were very happy with everything. From Rob, Susan, Jamie to Phil, everyone was very friendly and very helpful in the whole process. I would highly recommend Stratford Hyundai!

Yvonne O'Reilly

Service is always helpful & accommodate my schedule Came in for part change & got a quick how-to lesson from Denise!

james ford

Excellent service from sales staff.Highly recommend.

Mike Davies

Needing to purchase a vehicle we went through the usual proceedure of Internet searches etc that eventually led us to a potentially suitable match at Stratford Hyundai. We phoned the dealership to set up a test drive and with the usual 'car-buying' trepidation set off. We had the good fortune to have spoken to Wade O'Brien on the phone and he met us and arranged for the test drive. Our mood lightened as we immediately felt comfortable with both the surroundings and the people involved. The vehicle was everything we had hoped for and after patient explanations of all of the features, preparations, warranties etc we decided to make an offer. The offer, counter-offer and agreement was both quick and respectful and concluded to our satisfaction. Angie in the business office explained everything we would need to do in order to pick up the car two days later. When we arrive to pick up the vehicle it was all ready for us and the business end of the transaction was concluded both quickly and efficiently. Wade, once again, patiently went through the controls and features in great detail and set-up the bluetooth connection and we were on our way. In summary: We drove approximately 1 hour 20 minutes from our home to look at and purchase our vehicle and it was well worth the effort. The people with whom we dealt: Janet in reception, Angie and especially Wade were knowledgeable, professional and friendly. It wasn't like the usual "Buying a Car" at all!

Jack Breyer

This is by far the best service I have received at a dealership. The sales staff was very friendly and knowledgeable and my 2016 Santa Fe has been awesome!!! Will definitely return when I need a new vehicle!

Roderick Varl

Iman Starks was the most helpful salesmen I've ever had the pleasure of meeting. No pressure, just wanting to help me with my needs. Bought a Tucson and couldn't be happier!

Bryan Howes

Recently bought a car from here, had a great experience with the new sales manager Tyler! Would definitely recommend ????????

Andrew den Hollander (Andrewdh98)

It's an okay dealership, don't expect them to go out of their way to help you.

PeterM

They charged my dad over $1550 to replace the leaking brake lines in his car. The parts were only $125 and the remainder of the cost was attributed to labour. The dealership fumbled to explain how this basic job took two workers 8 hours to complete, and was not convincing. It's hard to understand how they can justify treating a customer of 8 years this way, but needless to say they lost our trust and future business.

Al Atchison

We just purchased a new Tucson vehicle at Stratford Hyundai and we very pleased with the service and expertise. The sales manager, Tyler Weber, went out of his way to accommodate us, not only in buying our new vehicle; but assisting us with finalizing transactions with our leased vehicle. He also rectified a prior situation we had regarding our snow tires which was most appreciative. Our sales rep. Samual Gray, was also very accommodating, polite, courteous and answered all of our questions to our satisfaction. Our overall experience was great and we would certainly recommend this dealership to anyone looking for a great experience where the customer is put first.

Justin Winechuk

Andre was a pleasure to deal with and was sure to answer all the questions my fiance and I had. He was able to find us the car we wanted from another dealership and deliver it on time. We couldn't be happier with the experience. We have been recommending Andre to all of our friends and family even if they don't intend on buying a new car.

A S

Great job guys! The service I received was awesome. Jeff and Denise are doing a great job. Keep up the good work!

Dorothy Dunn

Bought our vehicle there, friendly, non pushy sales people. Their service department has been above and beyond great

Doris & Gord van Rassel

reat Experience Andre was friendly and very helpful. At no time did we feel pressured. He answered all our questions. We were able to come up with a satisfactory price When picking up the car he clearly explained the operation of the cabin controls and electronics .

Paul Perkins

Love the upgrades! Service was good. Hopefully they get some inventory when it's time for a new car ????

Laura Hamming

Very happy with Stratford Hyundai! I have been there a couple of times over the past week checking out some car options and doing some test drives. Jerry was very lovely to deal with and even came in on his day off to help me with the purchasing process. Rob was also there and very willing to help out with any questions or concerns that I had regarding my new purchase. I am new with them but so far, my experience has been great and I look forward to seeing what my future experiences will be like. Susan was also lovely to deal with and put my mind at ease with some concerns I had. I went to almost every car dealer in town and this was by far the best service I received. Thank you Stratford Hyundai! I cannot wait for my new Tucson to arrive!

Darlene Dunbar

Andre and Maria were both extremely friendly and helpful when we bought our new vehicle. Andre showed us the features of the vehicle and brought it around for us to test drive. He has a great sense of humor which eased that "New buyer" tension. Maria was also very helpful when it came to filling out the financials and telling us about the warranties. Thank you both for making this such a pleasurable experience for us.

John G

Having purchased our 2019 Kona Ultimate elsewhere, we were quite dismayed with the service we were receiving at "the other guy's" location. Adam and Phil @ Stratford Hyundai service have continued to provide me with quality service and talk to me at MY level of gear-head knowledge. No condescension. They actually listened to what I was saying. There has never been any resistance to warranty issues/work. It's what you would like to see in all dealerships! Even when the car eventually goes out of warranty, I feel that I will be able to trust the guys and gals there, to continue working with them.

jeff balfour

The 3 stars are for my dealings with Mike and Phil in sales. That was pleasurable experience. But service? As i write i am waiting for my car to be fixed. I broke a plug on my gas pedal while installing an aftermarket item. (Totally my fault) Had the car towed to the dealership and explained the issue. I was told they were very busy and would address it when they could. That was 3 days ago. I have tried calling and e-mailing for updates and when or if i get a hold of service (because sometimes tbey don't answer) i am told that there are other cars ahead of mine and they will try and fit it in. I asked to be updated throughout the day so i can make arrangements for child pick-up and such. Have never received any updates. It has always been me chasing them down to see where its at. Since i caused the issue i was able to tell them what was wrong and its literally a 10 min job to pull the pedal out and order the part that i broke. But they were unwilling to have tech take 10mins to get a head start on the fix. Now i wait till it can get in (its already been 3 days) then i will likely have to leave it there over the weekend until the part gets ordered and delivered. Beyond unhappy. Thanks for letting me vent ???? Update... They found that the throttle pedal assembly was pooched ($230) . ok. Then labor...$275!? Absolutely ridiculous.how long did it take them to pull the pedal out and see that it was broken. My last vehicle was an audi and they would never have pulled something like this.

Amanda Chauvin

I previously owned a hyundai that was purchased in London and later serviced in Stratford. The costumer service at Stratford hyundai was always fantastic. They had great communication with costumers and were as accommodating as possible. I have since bought another brand of vehicle and have had nothing but issues from multiple service centres of this other brand. Thankfully, my husbands new vehicle is a hyundai and he will be able to continue getting exemplary service from this dealership! I know when the time comes to get a new car I won’t go anywhere but Stratford hyundai! I would recommend this dealership to anyone looking to purchase or service a vehicle!

Beverley Haynes

Friendly staff found what I wanted paperwork easy

AdamandDeb Wilson

I had some issues with my car and we live a few hours away from their location and they bent over backwards to help us out and ensure that we weren't stranded anywhere. I would highly recommend them :):):)

Cody

no words describe how bad it is there.

steve corbett

The people at the dealership take the time to explain everything in an easy to understand way.And the sales rep goes over the entire car before leaving the lot.

Mike Hay

Fast friendly service!!