Reviews of Blue Star Ford Lincoln Sales (Car Concessionaire)

John Beech

Last September purchased a used 2017 F150 V6 XLT 4X4 naturally aspirated. Very pleased so far with this vehicle. Very comfortable, smooth ride plenty of performance and excellent gas mileage. The sales person Virginia Hutchinson was great to deal with and very knowledgeable with the vehicles. The sales manager Mike was more than helpful also with any questions or concerns. I so far am pleased with my purchase here and recommend them to any interested purchasers.

Rob Bourque

Virginia and Shayne are always fantastic and helpful.

betty eagle

Very good

katie ouellette

Service was amazing! Quick to get me an appointment, super friendly and easy to deal with. Loved that they kept me posted on what was going on with my car by text. When they had to keep my car longer than expected, they quickly got me set up with a loaner and dropped it off to me at work. Definetly recommend this dealership!

Your Father’s Moustache

Awesome service ! Dropped our Edge off on the afternoon before the day it was schedule for repair. Received a call later that day we dropped the car off and we’re informed of the issues and parts were on order and expected in the next day but at that time they could not commit to a time line due to waiting for the parts. Received a call the following morning before noon to inform us the repairs were complete and our car was ready for pick up. Great Work Blue Star Ford !!

Mike Chin

My fiancee and I drove more than 200 kms to look at a pre-owned Lincoln from Blue Star, a model that had most of the features we were looking for. We eventually decided to purchase the vehicle. I'm going to be honest here, I was not happy during the first few days of our buying experience. The 2nd key fob's lock button was broken, I didn't find out an important component was not working (which I will keep unnamed) until I actually needed to use it and there was an open recall that was not addressed even after 2 years, which I felt was odd since the vehicle had been serviced regularly at this dealership several times prior to my purchase. However it was how they handled everything afterwards that made what could have been a horrible experience into a good one. I reached out to sales manager Shayne and expressed my concerns. He genuinely seemed to care that I was unhappy and was willing to partner with my local Ford-Lincoln dealership to help me resolve these issues. I let him know that I paid for a new 2nd key fob out of my own pocket and he did offer to reimburse me. He also took care of the aforementioned component's repair cost while agreeing to let my local dealership fix it instead of asking me to drive the car back over 200 kms who also took care of the open-recall. I can say with all sincerity that I appreciate the empathy and although things weren't perfect at first, the Blue Star team does care about their customers and their buying experience. After all is said and done, I am very pleased with my vehicle. Thank you Blue Star team for making our buying experience with Lincoln a positive one.

Danielle Welfing

Great service, friendly staff! Keep up the positive vibes! Stay kind!

Niki DeGroote

I've been a loyal and very happy customer of Blue Star Lincoln for many years. The sales team, service department and staff all seem equally invested in the customer experience. The difference between this dealership and the others that I've used in the past is that the service doesn't end after the sale. If you're looking for great pricing, integrity and care, don't hesitate to make an appointment with Blue Star when purchasing your next vehicle. I highly recommend them to everyone!

Shawn Oakes

Good customer service. Quick and quality service. Thanks again for looking after our family.

joff jeggy

Just walked out the dealership wit my car after my first oil change !! Bad luck didn’t got the name of the guy who did the deal ! Third time had bad experience with this dealership! Walked out for the payment , told the guy that I got ford rewards, literally throwed the payment machine to the holder ! I guess the guy didn’t liked me paying with points !! Worst customer service !!!

Dylan Furlong

Best of the best! Customer service second to none in the auto business. Not only was my transaction seamless, but my friends and family I refer all have the same experience, nothing but the best! I drive all the way to Simcoe from Guelph - a 1.5 hrs drive and would not think twice about doing it again. Thank Blue Star Ford...you guys ROCK!!!!

Mike Standing

Had my f350 in for service the other day. What a great experience I had. They were very informative and fixed my problems. That is so great since we are in this covid time. I felt so safe during this experience. They are a very friendly bunch.

Tommy Hoye

The have the best service then eneething

Jose Rivera

Service was great and on time. Recommend it!

Dan Beaver

Amazing first time buyers experience! The staff are very friendly, and professional. They went to great lengths to ensure my experience was positive. When the vehicle I ordered got serialized, it turned out the wait time was going to be much longer then we agreed on. Blue Star came back with solutions, not just bad news. I look forward to dealing with them in the future!

Brendan Church

3 simple reasons why I highly recommend Blue Star Ford: 1) Upon entering, you are welcomed and not sales-harassed. 2) Virginia (and the whole team) is extremely friendly and enjoyable to work with and does her job well. 3) They strive to always improve their hard-working service.

Paul Harrison

Virginia in sales and Mike in finance were really helpful and professionall in helping me get my fifth Mustang, thank you

Brody Meyers

Had an awesome experience buying my first new vehicle! I highly recommend asking for Virginia she is very humble and makes the sales experience a breeze! Thanks again Virginia and bluestar ford

Valerie RAYMOND

These guys are amazing....I can't say enough good things about Blue Star Ford. They treat you better than family. I highly recommend them the next time you're in the market for a car. You can't go wrong...tell them Valerie sent you.

A W

From a customer stand point, the staff is knowledgeable and friendly. Although, from an ex employee perspective I would suggest improvement on organizational skills, communication skills and management training.

Melissa Cuthbert

The customer service I received at Blue Star Ford was hands down the best customer service you could imagine. Ian Craigie took the time to figure out what I was looking for in a vehicle and what my needs were instead of just trying to sell me a vehicle from the lot. I felt like the information I gave him was heard and he was on point meeting those needs. Ian was able to answer all my questions without hesitation and proved to be a very knowledgeable Sales Consultant. Blair Lewis from the finance department was also fantastic and worked within my budget limits and explained all the details. I highly recommend visiting Blue Star Ford for sales and service. -Melissa C

David McConnell

Ron is a great salesman

Wally M

It was a pleasure to deal with their salesrep Virginia. She was extremely helpful in answering or seeking out answers to some of the questions I had about a used car. No pushy sales tactics- just genuine and very personable. I've dealt with plenty of sales people in 20+ car purchases over the years and this is the first one I've ever felt inclined to leave a review for. The auto industry needs more salespeople like Virginia!

Jacobs Total Contracting

This is how the service manager treats the customers

Mike Van Volsen

Simply the most professional, accommodating, friendly and trust worthy dealership you will ever deal with! From business and personal vehicle purchases to all of our service requirements, we will always choose Blue Star Ford!

parma SEAN

I bought a vehicle from Bluestar and it was great customer service when I was buying it. My vehicle has now been having problems and recalls and the customer service is friendly but unhelpful. My car RADIO is already faulty after 2 years on a 2017 vehicle purchased new and is now 630$ to replace. Unbelievable! I am beyond disappointed and upset with the quality and service. I have also taken my vehicle in for a recall, and they did the service but ended up doing interior damage to my vehicle in the process!!!! They put armor all on the interior damage they have done and asked me if it was ok now! Very clearly they were hoping I'd be OK with a little shine on the damage. The service manager was supposed to get back to me days ago and still nothing. This is unacceptable and beyond frustrating that I have to chase them to fix the damage THEY have done to my vehicle. The only positive thing that has come out of all this, is listening to their cheesy Bluestar Ford jingle they have when waiting on hold forever. If you want great experiences like I have had with Bluestar I encourage you to buy a car from them. EDIT: it's been months later and multiple phone calls and messages left trying to get ahold of someone and no reply. Not surprising at all. Will continue to leave this review as a 1 star. Wish I could rate 0/5.

Cheetylicious meow meow

Car broke down in Simcoe...was towed to service centre. Pete at the service counter was friendly and so was the young man who have us a ride home. Thanks guys.

Bill C

Very Helpful

J N

Bought through a dealership because I thought they'd be more straightforward, and sell me a sound vehicle. They sold me a lemon unfortunately. So while it is my fault for pulling the trigger on the purchase, here is my caution to others. This car ended up with it's heating and air conditioning not functioning, heated seat a dud, and then the real problems. Broken water pump and thermostat leading to engine failure. I'm extremely discouraged from trusting a dealership any more than another person after this. Less actually if it's only required to declare "it passed safety". I recommend you not trust the used vehicles to be any more sound than through a personal sale.

Steve Nagy

Took them a while to pay attention to us. But after that they where amazing. God way to keep coming back.????

Shalynn VanWyk

I am very pleased with the service I received at blue star Ford. This was my first car purchase and they all made me feel super comfortable and excited. Especially Virginia! I will definetly go back in the future and recommend to other. Thanks a lot :)

Maria Macias Mejia

All the stuff was really kind more with my lenguaje barrier I’m really appreciate. Happy with the service and I loved the text for let me know was done ????

Ethan

Called for service to be done on my truck spoke to a gentleman there assured me he would call me back with a est on work 2 weeks later still no call

Jimmy McQuiggan

Just picked up a new f150 and was very pleased with my experience. I highly recommend seeing Aaron of you are looking for a vehicle!

David Nazareth

Excellent service. As always Blue Star Ford service was wonderful and curtious. Worth a visit.

Aaron Evans

Blue Star Ford Lincoln is an excellent representation of the brand!! Blue Star stands by the products they sell, but more importantly, the people they serve. Always an outstanding experience!! Keep up the great work!!

Dana Dargie

Great place to buy a auto from great staff and friendly staff

Wanda Smith

Love the staff here. Very friendly. Great service.

J Mallon

Not happy with my recent visit as I was charged $60 for the service department to tell me what I already knew, the door latch was broken. The amount paid for dealer service and "brand name parts" is extortionist. I was previously able to pay up a large service/repair bill over three weeks but the location was not able to offer this option to me again. With only one income large service bills are difficult to budget for and I was unable to undergo this new repair and the service centre didn't even have the courtesy to offer other options that might be available to me (i.e. Other mechanics, used part purchasing etc)

David Dumont

I had the pleasure of communicating with Virginia Hutchinson via Email, in my search for my new Ford Focus. Although we couldn't find exactly what I wanted she was most definitely a very helpful and friendly sales agent Had I found what I was looking for I would have done business with her for sure. Thank you very much in my search Virginia :)

Sara Marie

I dealt with one of the salesman at Blue Star who was very upfront, helpful and honest with me. The only troubles I had was my car had to go back to the shop three times after I had bought it due to some leaking issues. That was pretty inconvenient and Ford did not go out of their way to offer any type of reimbursement for my troubles. Overall, the best part was the friendly staff!

frank eames

Always Friendly and Helpful, Always go out of their way to help!

Cordelia France

Five stars for the Parts department for friendly and helpful service today. They had the parts I needed in stock and helped to install them. Thanks!

Andrew Leon Palmer

Okay good

Mike L

I heard they smashed up Danny MacDonald's truck, fixed the damage but did nothing for the inconvenience and the devaluation of a clean CarFax to now an accident vehicle.

Ryan Kowall

Experienced great service today at Bluestar Ford from Wes. Both my window, washer sprayers broke on me this morning, leaving me with no way to clean my windshield. I popped in without an appointment and Wes took me straight to the parts counter. We got the parts I needed, installed and out the door on my way to work in under 10 minutes. He was very professional and courteous! Highly recommend!

zenithia

The entire team made my experience a fantastic one! I absolutely love my new vehicle and the work done by all to have it ready for me. Thank you!

Rik noppe

Just shopping and comparing

elysia mielhausen

Got told off by an employee today for trying to look at the "used" vehicles. She was rude enough that we won't be returning and won't be recommending this "dealership" to anyone.

David Robinson

Had Fleetwood Terra 35K motorhome service done for our F53 Ford chassis. Great value on regular truck style service. Much cheaper and faster than RV dealers. Oil change, air filter, tires etc.

Dean Gibbons

I live in the GTA and drive to Blue Star to get my vehicles. The clincher for me was when my friend on Facebook had an accident up at the cottage and the vehicle was a write-off. Blue Star had another vehicle delivered to him the next day so it wouldn't ruin his vacation. That is service.

Tim Oomen

Great experience, Aaron and Shayne were wonderful to deal with!

Mark Mabbs

The service at Blue Star Ford is very good. They go above and beyond to make you feel important.

Larry & Beth Mansley

Aaron is the man! Actually all the salespeople are fantastic. My 2nd vehicle from Bluestar and hopefully not the last. Highly recommend.

Karyn Moore

This company is amazing! I can’t say enough good things about Blue Star Ford Lincoln. The service is amazing, prompt and top notch. Sales is always incredibly helpful. My family has 4 Ford vehicles and we love them all. Even when there is a problem or concern, they are quick to correct the situation. We will always shop here!!

UrbanRoar

I had a great experience with Blue Star. Thanks Colin and Amy!

Kevin Craig

Thanks for the great service guys. I appreciate you working with my busy schedule.

Shawn Webb

Excellent and friendly customer service. Always accommodating with appointments and do a great job with repairs and maintenance .

iceblueagle3

Regular oil change service on my 2016 F-250 Lariat V-8 gas. Good job. Also, had a new battery installed (which I supplied). Also, good job. And reasonable cost. Waited only about 1 hour in a comfortable lounge. Thanks!

Kurtis Hicks

I wouldn't go anywhere else!

Jason Hill

The service and concierge departments at Blue star Ford are 2nd to none. I'd give them more stars if possible.

Cheryl Simpson

Just recently bought my Edge at blue star ford, great experience and amazing people to work with! Shout out to Shayne for all your help and Virginia! You Totally make sure your customers are happy!! Loving my Edge

Linda Stackhouse

The service department was extremely accommodating and did their best to fix a technical problem on our new F150 that occured on the morning of the first day of our vaction - towing to Nova Scotia. Although the problem was not able to be fixed until our return, we managed fine without trailer brakes because my husband is an excellent driver. Many thanks to Blue Star Service Department for the unscheduled hours you devoted to us on that Saturday morning.

richard Schott-Hennessey

Wow what a great experience...I would deal with them anyday.

Tim Dietz

Had a great experience buying at Blue Star Ford. Can't say enough about Virginia and Mike great service and great people. I have worked at many Ford dealers and have not witnessed service like I received.

Evelyn Hielema

Good service always!

Silvio Oliveira

Best experience of my life at a car dealer. I have bought over 20 vehicles and this was by far the best experience. Colin Robertson & Shayne Couillard went above and beyond in my opinion. Colin worked hard to find and bring in the perfect vehicle. Shayne Couillard over saw the entire process and together they got the job done. After the purchase Colin continued his great service by hand delivering several items I had requested after the fact. You will not find better service anywhere

david hyslop

Just took delivery of a new mustang....WONDERFUL experience....kudos all around for blue star ford !

Doug Fusek

Great customer service!

Mark Aarnoudse

Ever experience a 5 hour oil change? Arrived a 1 pm, didn't leave till 5. The arrogant service manager left me in the dark as to the status of the oil change, just constant excuses. I will continue to drive 1.5 hours to Grogan Ford for superior service. (apparently it's quicker anyway)

Bob Misener

every thing was done to satisfaction

Deborah Strachan

5 star. Excellent in every way. Would never go anywhere else for service.

Cindy Swanson

Great service!

Duff Duffy

As always the staff were very nice to deal with and got me into my service quickly and efficiently.

Dave C-i

Had an incredibly good experience during the recent purchase of a new Edge. The team here is pleasant, helpful, low-pressure and just super-nice all around. Virginia - very hard working - took me through a couple scenarios until we got the right vehicle; then Shayne patiently explained the finances to me :o) until i was sure i had the best deal. The rest of the experience was, hands down, the best experience i have had yet buying a vehicle. The ONLY reason they get 5 stars from me is because i can't give them 6!! Thank you to everyone at BSFLS who made the Saturday morning(s) so enjoyable!

Chris Fehrman

Great service, the guys worked as quickly as possible, my Fusion runs like a charm! Thank you.

kelly mummery

The service team at Blue Star Ford have been great to deal with very friendly and make sure you are happy with your experience.

Jim Harvey

Got info how to remove door panel from my F250. AWESOME!!!!

Tom Via

Just purchased an F-150 Truck from Blue Star Ford in Simcoe. If you enjoy working with a sales team who is knowledgeable, efficient and pleasant to work with, I recommend you ask for “vehicle consultant” Virginia Hutchinson, virginiahutchinson@bluestarford.com, to assist you with your vehicle purchase and delivery. Virginia is expertly supported by Shayne Couillard, Shaynecouillard@bluestarford.com, General Sales Manager. The Blue Star team made this vehicle purchase efficient and enjoyable.

Tracey Winters

my last 3 appointments at this location I have never been in at the time that was scheduled for my vehicle . Last week my 3 rd visit I was informed 2 hrs after my scheduled appt that they needed to keep it over night as they never got it in yet . No problems prior to this but they get 1 more shot and if the same thing happens well I will find another location with better customer service .

Sam Miller

Came in for a recall on my vehicle, was told when I arrived that it would only be half hour so I didn’t bother to get a ride home, waited in the customer lounge for 2 and a half hours and wasn’t filled in on anything. He came out once and said it wouldn’t be too much longer.... another hour and a half later. Brutal.

Wray Boughner

Great staff...they look after there customers...

Karen Park

I had the absolute pleasure of dealing with Virginia and Amy on my recent purchase of a Ford Escape. Virginia (sales) was very patient with her tutorial on how to deal with all the bells and whistles that were totally foreign to me. I did not for one instant feel that I was 'pitched' in order for her to make a sale. She was very professional and down to earth every step of the way. The staff took great care to maintain rules and laws laid out by the government regarding Covid-19 and I felt every precaution was handled perfectly. Amy in finance is very knowledgeable and helped me to relax during the whole process. Great job, ladies! I feel I am in good hands with Blue Star Ford! Thanks so much!

Mike Spencer

I have purchased 2 vehicles from Virginia on the sales team at Bluestar and it has been over the top on her help, knowledge and No pressure sales! I can’t say enough!

George Vehi

Had a positive experience with Blue Star Ford yesterday - in particular with Virginia Hutchinson. I happened to see an Autotrader ad for a Mustang California Special (a car that I had been looking for, for quite some time), on Sunday when they were closed. I called first thing Monday morning to enquire about it since I had an appointment close to Simcoe at mid-day. Not only did Virginia research and answer my questions with regard to car options that weren't listed in the ad, but she also went above and beyond by bringing the vehicle in from off-site in time for my test drive. Virginia was knowledgeable, professional, and a pleasure to deal with. If you're looking for a vehicle, I suggest you ask for her by name. ("Good people should deal with good people")

James Clement

My wife & I found Blue Star Ford on the Queensway in Simcoe, Ont.' to be an excellent car dealership in many ways. Ron Giles (sales) was a very nice person to deal with as he was honest, very knowledgeable and with a sense of humor. The same can be said about Amanda K. in Finance. i have also dealt with Jeremy in Parts who was very helpful in saving me money on floor mats. Steve M. (Service Advisor) got me the Winter Snow Tires that I wanted the very next day! Thank you Steve! The final word - My wife and I love our Ford Escape & glad we went with this dealership. (First time buyers from Blue Star Ford)!

David Glaves

Great staff and good service.

Bill Snowdon

Very helpful staff ready to please. (Ask for Virginia) Fair prices. Somewhat slow on delivery

Dj Lefty

A few minor issues with my vehicle were identified during an oil change appointment, delaying the return of my vehicle. Blue star staff immediately provided shuttle service transporting me to a scheduled appointment elsewhere. Very pleased.

Grace Holliday

I had a recall done on my 2011 escape & it has been a problem ever since, took it back the same day , got to use a rental... a day or so after got a call it was fixed & told to make sure the gas on the rental was full.... picked up my vechile & it was doing the same thing don't get me wrong the sales department is amazinamazing! But if you need to get your vechile fixed..... GO Somewhere else! . ????

George Mclean

Great service and Great staff.

Bill Byer

Excellent service

Victor Marques

Service was great before the truck went in. Truck was brought in said the job would take 3 hours, has now been 8 hours with no phone call or anything to notify me what is going on. Ford simcoe? Never again

Danny Boutcher

Sales awesome really knows her trucks . Service have been awesome as well . Highly recommended .love my 2019 f150.

Marilyn Guindon

I had good customer service. Pleasant surroundings.

Ron Moore

My experience @ Blue star was great, Jen and I were so please with our sales person and the help from service with any questions I had

Kathleen Osler

As always I am treated well in the service department. On this particular visit, they got me in with short notice to put my summer tires on. I was leaving the next day to go on a long road trip. While there, they noticed my break pads were worn and they were able to replace them. I truly appreciated the extra time they took to ensure that I had a safe car.

Cheryl Keir

I want to shout out to Blue Star Ford... I bought my truck during this whole pandemic I went in JUST before everything shut down met with Virginia got everything sorted out then BAM shut down happened.... but between her and Manager Shayne they got it all figured out.... went above and beyond very professional as well with everything!!! Answered ALL my questions even the annoying ones lol... when we decide to trade in the boyfriends vehicle we WILL be going back to Blue Star Ford!!!!! Thanks Virginia and Shayne for ALL your hard work and dedication to making sure I was a happy customer!!!!! The appreciation you show your customers is amazing as well

Nestor Hernandez

The best car dealership I’ve ever dealt with, staff are knowledgeable, and very accommodating to customer needs, I highly recommend them to anybody thinking of purchasing a vehicle from Ford.

Vicki Hudson

Today july 7/20, I went to Blue Star Ford in Simcoe. I desperately needed help connecting my new phone to my new 20-Escape. I was greeted by a lovely woman named Virginia. I explained that I'm not in any way knowledgable when it comes to technology. Virginia took the time to come to my car and connect my phone. While explaining what she was doing. Virginia then told me to download Fordpass App and return tomorrow. That she would be happy to explain all the technology my SUV offers and how to use it. Virginia is a definite asset at Blue Star Ford. Not every sales person would go to that extent to help someone. Especially when I bought the vehicle in a different city. Thankyou, Virginia! I will see u tomorrow.

Julie Bobbie Kipp

Recently purchased a 2018 F150 Sport 4X4. Very pleased with my purchase along with the great service and knowledgeable staff . Thank you Blue Star Ford!

Mike White

I was quoted a price and agreed to it, only to go in and they say they messed up. Now they want to charge me more money, and can't get me the colour they promised. Not only did they admit they messed up, But they refused to correct their mistake. I feel like they baited me in, then once I was there they tried to pull the wool over my eyes. So if they had a zero stars they would get that. Horrible customer relations.

Jason Clark

Excellent service!!!!

John Gilchrist

Very good service. And they wash the vehicle. Nice touch

Ken Brown

Virginia is the best ,not pushy at all, gave me the keys and said go have fun,we can talk later when you come back....Bought it ????????

Ashley Costa

Everyone I have encountered is great and friendly. We dealt with Aaron when we purchased our Escape. He helped to find us the features we were looking for that was fit for out family. Aaron is super helpful and friendly, any issue and he was there to help us problem solve.

Drew Finucane

The dealership went a above and beyond to make a bad situation, as good as it could be. Long story short, Neil the service manager, worked with me to find a solution for a major repair that needed to happen. No need to get into the minute details, but essentially a repair should have been done in the past, wasn’t done, and now what would have been an easy fix, was now a huge fix. Neil wanted to make things right and he absolutely did that. I have been a customer for quite some time at this dealership, bringing other people in with me, and I will continue to be a customer here. Thanks Neil and thanks Bluestar.

Barb Bradley

My experience with Blue Star Ford has been nothing but the best! They do regular maintenance inspections and service if necessary on our 2015 Escape and have always been very thorough. Truly a pleasure to deal with !

Kristin Jansen

Always great service on our truck!!

Karen Mcintyre

Pretty decent

kim stlouis

We use this business all the time and never had a problem butttt Phil retired and there was a new person and the experience was horrific to us , i think the new ppl need to be trained better, also the mechanic did a oil change and left a mess to the point we thought our car was leaking oil turns out he must have spilt some. He wasnt our usual mechanic we will be requesting our usual only.

Sandra Hartleib

They helped me today after I blew a tire . They got me a new tire and put in on and got me on my way. I am thankful they were able to do it all in one day. Thank you.

Carl Maynard

I brought my Edge in for an oil change. The folks in Service were their usual excellent and helpful selves. The job was done quickly and the vehicle returned in great shape. Thanks Bluestar!

Michael Neal

Virginia and Blair were awesome to deal with! They went above and beyond finding me the truck we wanted! Their attention to customer service was phenomenal!!

TDog Ryan

I bought a 2016 Ford Fusion off of Virginia Hutchinson last year. She was great. Very friendly and helped us out considerably. Great place and great service since.

Ken Olmstead

Efficient staff. Great services.

Dustin Duesling

This is not your typical dealership! I was not pressured into what to buy, instead I was asked what I NEEDED and I was helped accordingly. I was helped not by 1 but 3 people at the same time. Virginia, Kyle and Shayne were amazing in helping me get what I needed and fast.

John Capela

I took my vehicle in for new tires and the guys at bluestar Ford are great.i appreciate that they give me a loaner car thanks guys.

Geoffrey Collett

Impressed by the fast and friendly service staff and the post-service follow up.

Leonard Warren

Thanks Ron G. Happy camper.

Ray Hewines

Recently purchased two Transit passenger vans from Virginia. as always a great experience. Service is second to none!

Kent Brown

Quick to respond to my problems with the car and to arrange travel home and return.

Haedar Hussien

Bluestar Ford was am amazing dealer to work with! The entire team showed us great support from start to finish and was very helpful with the purchase of our vehicle. Both Mike and Virginia were always honest with us, and even followed up with us after the sale to ensure everything was going great. I would definitely recommend Bluestar Ford if you are in the market for a vehicle, thanks so much guys!

Noelle Woods

Recently bought a used 2015 Lincoln MKC from here and couldn't be happier with it!! Virginia is the best and she will take the time to make sure the vehicle is right for you. Super friendly people, great to deal with, we would definitely buy another vehicle from here

James Crozier

Took my car there for a 4 wheel alignment and found out the car needs rear shocks as well. Trying to talk to the mechanic about was a waste of time. He was ignorant and didn't help at all. Wouldn't recomend this place or call them for service again.

Paige Sneath

Virginia was awesome! She made the buying process easy and efficient. She was also able to answer any questions or concerns about the vehicle. If looking at a new vehicle in the future, I will be sure to come back to Blue Star Ford and have Virginia assist me!

Melissa Yarkie and/or Emily DeRuiter

had problems with our first service visit but gave bluestar a second try. Very happy with the service we received and will definitely go back again.

Kathy Dredge

I had an appointment this morning to have 2 recalls done. Keeping in mind I made the appointment a week and a half ago. When I got there they said they only had the parts for one recall and I'd have to come back for the second. After sitting for 15 minutes I was told there were no part available at all. This wasted my whole morning and now I will have to do it all over again. My time, my gas! VERY UNPROFESSIONAL!

David Runions

Took vehicle in in late January. Parts did not show "in a few days" as promised. No phone call. Called myself and was advised to wait another 2 weeks. Blue Star called this time but could not get an appointment to get the parts for another week. Part replacement quite satisfactory but in my opinion an inordinate wait for parts, particularly for a new vehicle! The 2 stars are given because of the delay. Rest of experience was OK although I'm not sure any extra effort was made to get vehicle in earlier in recognition of the wait for the parts!

Steve Mazur

Friendly staff

Jim and Beth Belanger

I got a notice report about a steering damper on my F350. The problem was a possible vibration in the front end Ford offered to extend the warranty on this or if there was a problem they would put a steering damper on. I told the dealer I didn’t want to wait to have the death wobble when I was out the middle of nowhere to just put the updated steering damper on. They called me later on to tell me that my truck needed a bunch of front end parts. I told them that my truck drives perfectly and just put the steering damper on. I then got a call couple of weeks ago which is two or three months after the original visit asking me if I wanted to proceed with the estimate for the front end work. I just took my truck in for its yearly yellow sticker inspection to a different dealer and they tell me the front end is fine. I will not be returning to blue star Ford.

Dawn Scott

The staff are very friendly and helpful.

Lucas Paulino

Great experience. Staff was very efficient. Virginia explained everything about the truck.

Alissa Bunston

We just picked up our van and honestly Virginia was amazing. !!! Answered all our questions was fast and made sure she could help anyway she could regardless if she got the sale or not. If you come to this place ask for her directly you certainly won’t regret it!

Steve Shelley

In 3 years of owning a used F150 bought at the dealership, the service advisors have given me exceptional service, alerting me of mechanical issues that will need attention in the coming months so I can plan accordingly. I put on 70,000 km a year and they keep my truck running and looking like new. Wouldn't go anywhere else, even for a simple oil change. No one touches my truck but them!

Cheyenne Gill

Every time I take my car in for an oil change/service at Blue Star, the staff members are all friendly and efficient! Thanks Blue Star team ????????????

Peter Penman

Good service, very polite and accommodating. Would recommend to others.

Bren N

Have received excellent care from their staff. Helpful dealership,top notch customer service.

Merissa Bokla

Great experience, knowledge and helpful staff! This is my 3rd vehicle I’ve purchased from Blue Star and couldn’t be happier! Aaron and Mike were fabulous to deal with and highly recommended. Thanks Blue Star!

Tami Jordan

I bought my brand new SUV from here... went to book an oil change a few months later to be told they were booked up for 2 weeks... so I went to brantford where I was charged an awesome less than 50 bucks for an oil change. Was due for one again took it to simcoe where I was charged 90 for the exact same service !!! Exact same parts and oil. 40 extra dollars!! Really... won't be going back there

Fabian sprik

The service I received from Blue Star Ford was excellent! Both Jeremy and Neil were very professional and everything was completed for a fair price.

Richard Howard

Service could be better

Jessie MacLeod

I have had my vehicle at Blue Star Ford twice and both times I was thoroughly impressed with excellent and efficient service! blue Star treats their customers well and seem to be a tight knit team. I will continue to use Blue Star for my vehicle needs.

Brandon Moore

My experience at Blue Star Ford was very Professional and the experience buying my new F150 Truck was excellent. I recommend this Ford dealership to anyone in the area of Norfolk county who might be interested in buying a new Ford vehicle.

Phil Stragapede

Its always a pleasure to deal with Blue Star Ford Dealership staff (all staff within the Dealership). They are always happy to see you and treat you like family. The service has been and continues to be great. Wes is terrific at his role and provides great support and understanding in servicing your vehicle, plus goes above and beyond to ensure you are satisfied. The Technicians/Mechanics do a great job servicing the vehicle. I feel very confident and satisfied after i get my vehicle back. Well done everyone and Thank You!

David MacIntyre

Excellent service. On time. Explanation of issues with car and repairs were made as requested. Will be back for sure.

Robert Ambrose

I was very please with the service experience. The car was taken in at the appointed time and work was completed in a timely manner and car was returned when they estimated. The service manager answered all my questions.

Jane Lewis

i Previously rated this business a five star but I have amended that to a 2 star due to the service department we dealt there for years and were satisfied seems they have new people and have not been satisfied at all did not buy my new car there because of it and travel to a different town for service

Micah Deelen

Great staff

Rick Taylor

Good parts department

Linda McDonough

Great Service!

Mary Deelen

Service dept very slow

Nick Antoniolli

Great people to deal with!

Kyle Holmes

Great service.

Keith Michie

Very good people to deal with Went into dealership With a target in mind Ie trade in value Car I want and payments I wanted left dealership with everything I want and more Thxs Blue Star Ford in Simcoe Love the new Mustang ????

vicki pinder

Aaron was a big help as we were buying a vehicle during a pandemic. A first for everyone involved. Aaron was very patient with us when we weren't so patient. Would deal with Aaron and Blue Star again.

P McLaugh

My family has purchased their last 3 vehicles from here, and get their Ford pick-up serviced here too. Great overall experience at this dealership. Professional, knowledgeable and friendly staff - highly recommended.

Susan Bond

Friendly polite staff and my car was ready on time, washed and waiting. Susan Bond

Bob Kowalsky

I was booked in for an oil change at 1 o'clock which I had booked several days in advance and never left the dealership until after 2.30. An oil change should not keep me there for 1-1/2 hours. My time is valuable too.

Nela Knelsen

Virginia and Tracy were fantastic, they were so kind and did an outstanding job!

Lea Ann Scott

Excellent service, friendly staff

Chris Davis

They were quick to get me in. Service was fast and pricing was fair.

Ken Bloomfield

We had a good time and were treated right and fairly at Blue Star Ford. They made buying our new Ford Edge a real pleasurable experience. Thanks to Shayne and Virginia for all the help - Carol and Ken Bloomfield

Jane Brander

My husband was quite happy.. fastest time up in the 4 years coming here..staff was friendly and helpful

don parkinson

I was extremely satisfied with the salesman and he treated us very well. The car was ready to go and on the agreed time. I would certainly go back when I am ready to purchase again.

Jesse Cipolla

Friendly staff

Ilene Stanley

I recently purchased a 2019 Lincoln MKC from Blue Star Ford and was extremely happy with the Sales Representative, Ron Giles. He was very helpful, knowledgeable about his product, personable and understanding. His patience during the review session when picking up the new vehicle was much appreciated. This would have been five star review had Blue Star not added all the extra accessories to the car in the show room. Although Mr. Giles did inform me that they were extra to the purchase price of the car, they were still misleading to the price on the Window Sticker and changed the initial appearance of the vehicle until it was explained. It seem's unfortunate that Blue Star feels it necessary to add extra adornments to attract attention and then inform customers that they were extra charge. My first thought was to forget the purchase of the car, then I thought to have them all removed. Please find a way to be more upfront by perhaps putting a list beside the Window Sticker showing the extra accessories with cost. If it weren't for Ron Giles trying his best to settle the problem, I would likely have walked away.

Ken Sutcliffe

Excellent customer service. They always strive for the satisfaction of the customer in a very honest manner.

Email Notification

Just took my car in to have the trunk cleaned that was not done when I purchased the car and rescheduled to have it cleaned as promised on pick up and after payment. I then left for a couple hours and when I came back truck stains still there and not vacuumed. this was then redone but then there were scratches and a chip just below truck opening and noted to work person who took pictures and said she did not do it but there were two people doing the clean up. Still have not heard back as to what remedy is going to take place. Not sure I can trust people to work on my car when this happens. I had spray (no brush since car is coated) washed my car prior to going in and wiped it dry all over with a brand new cloth taken out of wrapper and absolutely no scratches or chip near trunk on arrival. I know the worker doing the cleaning of the trunk would have mentioned that if they were there on arrival. ABSOLUTELY not there.

Dylan Nash

Virginia was exceptional to deal with, and made the entire process as easy and stress free as possible. My fiancée and I were completely satisfied with the service we received. Can’t thank you enough!

John Williams

I had a good experience with some staff but the manager mike was very unprofessional. They were unable to match a price I had received from another dealership, and mike went as far as to ask me “why don’t you just give me the f*#!ing price I’m asking for” as he was unable to match the other price I had gotten. I have never been treated with such disrespect by someone trying to sell me something. I will not be going back to blue star, and caution others, if you do deal with them I had great experiences with both Shane and Virginia.

Jan Heastont

Bought a truck here and within a week there were major issues with the fly wheel. The guy who called me every day trying to get me to buy the truck suddenly couldn't remember who I was when I called to complain. They wouldn't help cover the costs and frankly I'll never buy another vehicle there or recommend them to anyone. There was a 30 day warranty but they insisted the fly wheel wasn't covered. This should've been checked before the vehicle was even sold!

Maria Emilia Budai Da Costa

This was the first time that we went to the Blue Star Ford. Excellent service. On time. They sent me a msg when my car was done and the explanation of issues with car and repairs were made as requested. I e ill be back for sure!

Kelly Embleton

Went in to look at a Mustang Virginia was amazing saleslady. After I took it for test drive I knew this car was for me. Pick pick the car up five days ago and I absolutely love it. Thank you Virginia for all of your help..The employees at Blue Star Ford Rock.

Lana Mcdole

Great service !!!!

Tom Duncan

Great buying experience with Virginia at Blue Star Ford. As an out of town buyer (6 hours away) Virginia and Blaire took the vehicle out for a video test drive for us. Then made arrangements to have the vehicle driven half way to meet us and complete the purchase. The entire experience was seamless. Would purchase from Blue Star again!

Shaena Rieckermann

I recently traded in my 2011 Explorer for a 2017. As a business owner I realize the importance of shopping local and therefore chose to keep my business local. The customer service I received from Virginia was unmatched anywhere, in fact I have never received such excellent customer care in any buying experience. She answered all of my questions with patience, friendliness, efficiency and expediency. It was a great experience start to finish. Everything went smoothly. I could have gone with another dealership or brand but ultimately it was Virginia and her high level of customer service that sealed the deal.

Lana McDole

Hands down the best service I've received. Wes was helpful, easy to deal with and fixed my issue even though it was quiting time on a weekend. So happy their my dealership!!!

Kathie Phalen

Very friendly excellant service and accommodating thank for your help today

Adam Dawson

Had my f350 in because of a check engine light the guys and gals at blue star Ford took really good care of me. They got the job done even know it was a big diagnosis and a problem that would come and go but none the less they fixed it made sure I was taken care of to the fullest extent. I will definitely be using them for service again. Thanks

Jesse Belore

Great service everytime!

Shirley Forbes

Had a oil change and my snow tires taken off and spring tires put it. I was told it would take an hour and l was there for 3 hours. Ridiculous

John Gitta

Blue Star Ford has always treated me well. Great deals , fair trade in value .I would not shop anywhere else . Everyone was friendly and efficient .Getting into my new F150 was an enjoyable experience . I have mention Virginia , she went out of her way to make sure everything was right .

Bill Hartsgrove

Best experience ever. Virgina was amazing and as well Blair thanks for all the great experience in getting my first new vehicle a successful one

Zachary Ranger

Recently made my third purchase from Blue Star. Nothing but great service from Shane, Aaron and their team. Highly recommend.

K. N.

Blue Star Ford rocks! My experience, from first entering the dealership to purchasing a 2015 Ford Edge,was very positive. I first met Shayne C. (Customer Service/Sales) after a negative encounter at the local GM/GMC Dealer just prior to visiting Blue Star. At GM, I was ignored and was not offered any assistance until I was ready to walk out the door of the showroom. Even then, I was directed to come back in a month when they had inventory. I was not offered assistance and felt they were too busy to provide me with information. My next stop was Blue Star Ford. At Blue Star, I was warmly greeted at the door and offered assistance. No pressure, just genuine desire to help out. I was most impressed with the level of friendly and positive customer service. I was introduced to Virginia H., Sales Consultant, who dedicated her afternoon to providing information and test driving vehicles and answering a ton of questions about the Ford Edge. It was clear to me that Virginia really cares about providing excellent customer service that goes above and beyond expectations. Although there was one other vehicle at another dealership I looked at, the reason I purchased the Ford Edge at Blue Star was because of the quality of the vehicle but a large part also because of the level of dedication and respect for the customer and excellent service that was provided to me at Blue Star. All the staff I encountered was most helpful and friendly. Blue Star converted me from a GM owner to a proud Ford owner. I look forward to a long and happy association with Blue Star Ford.

Tanya Rocheleau

I have dealt with Blue star for about 5 years and I have never had a problem, they are awesome and very helpful and have taken good care of our family. They have gone above and beyond to help us find our vehicles that we wanted, the sales people and financing and just everyone there are awesome, i would never go anywhere else. I highly recommend going here for all your vehicle needs. I could go on and on but you just have to go see for yourself. :) :)

Paul Urbanowicz

From the time we looked at the van that we purchased our time spent with Scott was excellent. He answered all our questions and took care of all the final paperwork for us. Virginia also made sure that everything was being done to make our purchase easy and memorable.

Scott Hooper

The service department did a great job servicing my F-150 as usual in and out in no time at all. ????????

vi fair

Good selection of vehicles, and good help from the staff. I was helped by Mike Killingbeck when I visited, shopping for a truck. He is a good, friendly, knowledgeable and helpful salesmen.

Crissy Tunks

We couldn't have asked for a better experience in trading in our old car for a much more roomy Flex. Aaron and Shane were professional and extremely helpful. I will never complain driving an hour to deal with Blue Star!

Darin Derosse

Another great experience at blue star ford Service starts at the top. Thanks Kyle , Shane and Arron another great purchase ????????

Chris Watson

Exceptional service! Best dealership I have ever dealt with. Fair and knowledgable staff.

Amy S

Amazing experience (AGAIN)! This is the second car and lease term I have gotten through Blue Star and I would highly recommend them. Their customer service continues to be fantastic through the entire lease process and they walked me through many options to consider for exactly what I was looking for :) Highly recommend!