Reviews of Aitken Chevrolet Buick GMC (Car Concessionaire)

Holly Longboat

They are great to deal with and everyone is so friendly. They will always work with you to give you the best deal they can when working on repairs

Jeremy Schott

Went in to have one key cut and programed. We were told over the phone that the car had to be present to program the key to the car and I had made an appointment at 9 am on Thursday. If I had no made a stink at 10:30 we'd still be waiting. It took 30 seconds to cut the key and probably less time to program the dam key we could have done our shopping. Car companies should be more interested with providing faster service and happier clients that caring what their shop looks like and how many extra employees we have to great you and ask for your money. If I'm told 9 am I expect 9 am not 10:30.

Wannita Morris

Don't take you seriously unless you are old and flaunting the money. Left info for 2 different sales people and neither got back to me. Bought a Hyundai instead.

Mike Chamberland

Great dealership, great level of professionalism and willing to deal and accommodate out of town buyers.

Trevor Worthy

I'm an out of town Chevy Volt driver and they let me charge up on the dealership charger. Great group of people!

Freemaps Canada

Excellent service ????

Tykhomyrov Oleksandr

The service is horrible.

J Louks

Very helpful, nice people, always willing to work with you and your needs! :)

Eric Prince

Stuck on a Saturday, lost my Cobalt keys in a camping ground. They organised a towing and had newly cut keys to save my day with an awesome smile and reasonable price. Can't get better service than that! Cheers!

William Hirt

Job done. No waiting

Tamra Smith

Super friendly staff...helped with my issue quickly

Bill C

Service Manager Chris is a great guy to deal with..

Dave Powrie

Friendly service

Matt Manning

Great dealership.. friendly staff

Maria Knelsen

Brought my car in to change tires find out that I needed more work done.. Yay!

mattchewman0war

Customer service is hillbillish . Staff have no idea how to treat customers .but it starts at the top.

Gary Cunningham

l have been to this dealership several times it never disappointing. Jen is very nice and helpful without even asking. She is also very knowledgeable in her field. I would rate her as a 10 rating .

Brian Pipe

Friendly service honest people

Len McGimpsey

The motor went in the Colorado and Aitken found the problem, got it replaced under factory warranty. Made sure everything thing got replaced new and did a great job setting it up.

Jordan Bolster

GMC have too fix my vehicle in another dealership after aitkens I wouldn't give them a bicycle to fix aitkens are a waste of time because they can't fix vehicle properly and they are careless what they did

Kyle Kirktown

I will never be returning to Aitkens after today! I was harassed by the owner for not buying my 2020 Silverado from Aitkens after picking up my truck from its first oil change. I was told "its people like me that will put them out of business because I didn't buy local".. I have been quoted by sales staff in the past at this location and have not found them competitive on price. Very disappointed with the customer service I received today. Instead of listening to me about why I didn't buy the truck from them all the owner wanted to do was argue.

Xylon Norox

I love Gm trucks this is far from a biased opinion. Everytime I've been to this dealership for any reason one of the sales men approach me and are often rude.

Jeff Wakeling

Friendly service staff..

Pawel Pach

If there was an option of “below zero star” rating, Aitken Motors would be awarded negative five for customer service. Buy out of the leased vehicle through them was a real nightmare. Note, that the vehicle was purchased at another dealer and we could not return to the same dealer due to recent move out of the area. Lack of communication internally within Aitken Motors and with the customer was evident through out the entire process. 1. The dealer has not responded to numerous messages left on their answering service 2. Phone inquires have been forwarded to incorrect rep. 3. Only an in-person conversation started the process only to be dropped for a month. Again, a personal inquiry revealed the file being passed to another person who failed to act on it. 4. Finally, dealing with one rep who although was making progress with buy out, was arrogant enough to refer to a person in the emails by last name without a Mr/Mrs title, TWICE. 5. Customer was not updated on the progress of the safety inspection and readiness of the vehicle. On a plus side, dealership has provided a use of replacement vehicle for the duration of the inspection which was much appreciated. 6. After the payment for the vehicle was made, the “buck was passed” twice within the dealership and the paperwork was not finalized within the promised time. The customer was once again not advised of the delay. Based on this experience, this dealership has lost a potential customer and it will not be recommended.

Randy Farmer

One car wash person calls in sick, so after a half hour of waiting for service that was booked over a week in advance they tell me they can not service the truck.

Charlene Birch

Aitkens should be proud of their shuttle driver ..today I noticed our elderly neighbor being dropped off by your driver and he waited to make sure she got into her house safely before leaving. Great service

Neil Eubank

Excellent sales staff.

Richard Gibson

Quick and surprisingly cheaper then jiffy lubes price for oil change. I would recommend ???? to go here

winn chiasson

Chris the service manager is awesome, Great customer service. Thank you!

Bruce Onsted

Service is very helpful to answer questions and get in for a short notice oil change and tire rotation appointment. We waited at the dealership for the service. At completion of service the writer went over the paper work. I asked if the tires were rotated and was told the locks on the wheels prevented them from rotating the tires. I said the key was in the glove box and I was told the don't dig. I guess they don't ask either. Last after signing for the service we asked were the truck is located. Lots of pointing to the door saying it is somewhere out there. Please start asking for wheel lock keys and parking cars and trucks in a convinent place after service. Staff could be awesome with a process.

Barry And Liz Smout

Randy Defields was very attentive to all our needs and treated us fantastic! Great job Randy, and thanks again for the music stick!

rob hubsky

Transmission service done fast and professionally,very happy,will come back,highly recommended .

Keith Carpenter

The service is great and the staff treat you like family....

S N-S

Chris and his service team always take great care of me. I am in and out quickly, and they shuttle me to work when needed. Friendly staff, bright & clean building, competitive prices. What more can you ask for. Thanks to the team at Aitkens for always making me feel safe!

Rider's Mag

went in to ask a warrantee question. once service learned the work had been done closer to my home the didn't want to know me and said "make an appointment " I left and never went back .... see ya

Don Armstrong

Good products, great people!

Bruce Hall

Friendly and helpful place !

Natalia M

Started taking my vehicle here as I bought a Chevy last April. First couple oil changes were fine. Booked an 8am oil change, I go to pick it up at 9am they say they have not done it yet. I asked why since I booked for 8am, I was told oh well no one picks up their car right away for 8am, I book these on my day off when I have a million errands to run, they shuttled me to where I needed to go and picked me up FINE I am told I need recall work done so I book for 2 weeks a Monday and then at the same time book my husbands car for an oil change. We dropped off my husbands the night before, show up at 9am to find they did not have his done, excuse was we couldn't find the keys, well he found them right away now. They didn't have rental booked for my recall work, thank goodness Enterprise did have one. When I asked how they can just not do oil changes at the times I booked the woman at the desk wouldn't even listen the man said it wasn't me. Your customer service is non existent what a sorry excuse for a service team. You need to own up for your mistakes I took my car there on time and when I book at 8 am I except to have it in and serviced at 8am. LOST my business for life for both vehicles. Do yourself a favour and go anywhere but here to have your Chevy serviced.

Matt Farkas

Excellent service

Deane Bohar

Quick and friendly service as always.

Carol Purslow

I am very impressed with the excellent service that I received at Aitken Chevrolet in Simcoe. After purchasing an electric car at another dealership three weeks ago, it stopped working. I called Aitken and spoke to their service manager, Chris. He gave me some suggestions to try and gave me the number to call for a tow truck to come ASAP, the cost of which was covered by GMC. Chris called to keep me informed of what was happening and the cost involved. He took my car for a test drive afterwards to ensure that everything was working as it should be. The service that I got when I arrived to pay my bill was amazing! When I bought the car, that dealership put undercoat on the back-up camera lens. Aitken's service team used three different products until I could use the back up camera safely (compared to the other dealership that told me to use nail polish remover). They fixed my back door which had been in a locked position since I bought the car, and they washed my car. Aitken fixed the car in a timely manner, were more than fair with their pricing, and were professional, courteous, and kind throughout this ordeal. I highly recommend this dealership and I will only be taking my car there from now on.

Michael Yeo

Just want to give a positive review for the timely and efficient service that I received yesterday. The electrical system on my work van went down, and the Aitken team had it repaired the same day I took it in... and at a very fair cost. Special mention of Doug in Service for identifying the uncommon source of the problem. Thanks again Doug!!

Diane Campbell

Personally I have purchased my last 3 vehicles at Aitken's. Their phone and customer vehicle services are top notch! I recommend a licensed individual too contact this car and service dealership in order to discuss any future new/used vehicle options!

Bonnie Laurie

Go here to buy your next car. They will treat you great and after sale service is good as well