Reviews of Prouse Chevrolet Buick GMC Cadillac Ltd (Car Concessionaire)

Brianna Link

I just want to say Prouse twice now has made my life easier. My car had a recall and even tho the service took a long time, they treated my kids like gold while we waited.

William971

The worst dealership in the city, the service dep sucks and everyone I know who's bought a car from there has regretted it. She gets her oil changes at the toyota nearby because of how rude they are at this prouse. Your 4 stars on google is also suspect, majority of your + reviews are from "local guides", and every other unpaid reviewer left a negative review.

Will Thorogood

Visited but didn't end up purchasing through them

Dale Sprague

Poor experience with this dealership years ago. I was in for a quick fix and waited in the lobby for it to be completed. The car was fixed quickly but they never informed me and I waited for hours, asking several times in that time frame if my vehicle was ready. Probably just a bad day for them but still would not recommend.

F.Scott Cole

brought in my dad's truck for a retorque of the summer tires ... fast, no appointment, no fuss, and friendly service

Glen

Got a flat going across country, staff here was very good and did NOT damage my upgraded wheels! So happy about this--plus they washed the car (and I don't think they used a plastic brush!) :-D

Paul Hebert

Great to deal with. Very honest and informative when buying a new car.

Ironworker87

No one should show up at the agreed upon time to pick their vehicle up after a oil change and literally stand at the desk for 20 min while employees walk around completely ignoring you. Only after I reached on the desk took my paper work and grabbed my keys and began to walk out did someone finally say something to me. Brutal customer service considering how many employees were walking around the shop.

JM DiFabio

Friendly and helpful staff with a great selection. Terry and the rest of the sales and finance staff are easy to deal with and always happy to help. They also donate to the local ski hill and it's racing program and contribute to other local charities. Planning to continue my patronage at Prouse. Highly recommended.

opal grey

Very helpful staff and great customer service They have a nice lounge area with snacks, TV and magazines while you wait for your car. They have a courtesy shuttle to take you home when you are in in the shop.

Alan Sweeney

Great service and advice

Alan Cantin

Great dealership with helpful staff.

Tj Macdonald

Everyone was helpful and nice. A+

Jody Rioux

Great staff and awesome prices

John Heather Malnick

What awesome service. I was travelling with my travel trailer in northwestern Ontatio and I had a warning light illuminate on the dash. With a considerable amount of travelling to do, I decided to explore what the warning light was indicating so I stopped to seek assistance. Despite the service centre being very busy, the service manager took the time to diagnose our issue immediately. We were able to resolve the problem and promptly return to the road to continue our trip. What a great experiance. I guess this is why I love GM vehicles and service. Thank you Prouse for your assistance, it was greatly appreciated. John

Chuck Rogers

Beautiful place to do business! Chuck Rogers Newtech AE

James Bande

Got a quote from a salesman named Joe on a Silverado Trail Boss LT.He was 5000$ more than several dealers.I guess he forgot the truck month rebate of 4500$.Too bad because i would've picked it up the next day i only live 3 hours away.Went to a dealer close to my hometown the following weekend and got their truck anyway in a dealer trade.Thank you Reid Bros in Arnprior .Honesty goes a long way.

Tracey Boissoneau

Friendly staff... short wait time =)

Mike Galipeau

Great service department

Bill Orthae

A little expensive. But quality work and a trustworthy staff.

Amy

Recently bought a new vehicle from Prouse. The dealership looks modern and very nice. Staff are always friendly and helpful. Our sales consultant Riley was a great person to work with!

Raymond Noel

They are part of our family good service

James Trumble

Lost the keys to my truck while hunting, and they made me a new ignition key for free. Though, they know I'm coming back for the door locks. Thanks very much Prouse motors!

Tom Reville

Service was good, convince of pick up. But typical dealership prices,, ridiculously high labor costs.

Dropped Sk8

Service from the customer experience is horrible they dont stand by there work

Terence Graham

I have been a loyal customer since 2015..sadly the customer service coming out of the service dept has bottomed out..those expecting Jody 2 help u should know she left ..jenna,her replacement, and sherri the manager have set a #lowbar since..138.50 an hour folks..with ????ee customer care now..wont go back.

Corey Murphy

Customer service was great!

89gunshow

Be nice if they were open when they say they are

Kevin Rusnell

Great work and love my new vehicle.

Jake Lake

Great service, great people

Franc Marrato

Just Awsome they even had free watermelon and a great customer expriencem they know alot about their products.

Owen Lennox

I was looking for what turned out to be a bit of a unicorn truck. I called a couple of different dealers to no avail. Then I got a hold of Mike Felton and he was great! Figured out quickly what I was looking for and within a day or two he found the truck I was looking for and gave me a great price. Only thing better than the price I got was the level of service from start to finish. I was located about 9 hours away and he said he was heading part way down to my location on the weekend. He offered to meet me part way and knock a bunch of time off the drive for me. Also when I got there to pick it up he had it washed and full of gas for me. If you are looking for a vehicle and appreciate great service you need to deal with Prouse Chevrolet.

Mellissa Guzzo

I had another great experience getting my new 2021 Buick Envision. Marty Gravel was very knowledgeable and friendly! He saw the vehicle that was perfect for me and got me in it within a week. I highly recommend the products at Prouse, including the new and sporty looking Buicks! I will definitely be encouraging friends and family to go see Marty Gravel and his friends at Prouse in Sault Ste. Marie! Thanks again :)

Jill Wile

The friendliest and most personal staff I have ever met. They take the time to get to know you and introduce you to themselves also, made me feel very comfortable. They listened to my every request and then went above and beyond for me. I have never been so pleased with a dealership. It wasn’t just about a sale to them, they took all the time I needed. They made sure I got exactly what I wanted and never pushed me. James Young and Bryan King were absolutely wonderful and deserve gifts (even though they told me no, once again , amazing guys) . Go see them for all your needs and I promise you won’t be disappointed : )

Terry Teeple

Visiting from North Bay and was given VIP service !! Excellent team staff who truly go the extra to ensure complete satisfaction!

Tambi Vince

Awesome and quick service!

Ray Mador

Great free coffe????

Andrew Overman

Friendly and Informative service

rob bruce

Jordan is the best lube tech they have. I have seen this guys work and he know his stuff.

Gordon Jackson

Quick service, polite staff

Ashley Bocas

This place is absolutely amazing if I could rate with 10 stars I would. The service went above and beyond my expectations. It took alittle time getting the part in due to the weather but they kept me appraised of when it came in so that I could make my trip home. I'm also happy that Mike was there to help me out, order the parts I needed and put on winter tires without charging an excessive amount or taking a very long time to do the job it's self. These guys are honest, gave me advise and Stored my all seasons tires as a bonus. These guys do not charge up the butt for repairs it's such a relief to find a place you can trust. Thanks so much

Dominique Durand

Fantastic dealership. Friendly, efficient and took care of my out of town vehicule and myself in the best manner.

Robin Heinamaki

Mike in service really helped us out.We were traveling through in our 2017 GMC Sierra and experienced brake issues. He gave us top priority had us in at 8:00 am replaced vacume pump and out at 10:00 super grate service, and no charge "warranty" Thanks for the wonderful experience. Rob and Donna H From Thunder Bay

Tyler Mejaki

I purchased my first truck when I was 21 years old. I have had good experiences and bad. My experience at Prouse motors with James, Mike and Brian was absolutely the best experience ever. I couldn’t ask for anything more. They did what they said. To the T. No surprise’s. I will continue to be with Prouse for a very long time. These guys were just excellent. 10 000 stars!!!

Patrick Lo

Wanted to commend Terry B. in sales for his excellent customer service even though I was only looking for my first vehicle with a limited budget. Thanks!

Ammiel Paquette

My wife and I walked into Prouse without knowing exactly what size of SUV we were interested in. Jamie McPhee was the salesman we saw and he was patient and understanding and helped us narrow down what vehicle we were interested in. He went above and beyond to ensure we got exactly what we wanted.

Miker One

Purchased a new 2014 Chev Silverado Z71 last Saturday. My sales consultant at Prouse was Jeff Hunter. Jeff was very professional and knowledgeable. He was the deciding factor in purchasing our vehicle there in Sault Ste. Marie. Great service and great salesmanship! Thanks. Mike Mercieca

Shane Scharfe

Helped us out of towners out when they were super busy, my duramax went into limp mode and they got us back and running in a timely matter

Logan

Marty helped us find exactly what we were looking for, was great to deal with and went above and beyond to make sure everything went seamlessly. If you are looking for a vehicle definitely go see him! Brad in finance was also excellent and made sure all the paperwork was in order quickly. Very happy with our experience with this dealership.

MrZebClinton

Was having a hard time getting my vehicle in on my schedule but Kelly Harvey got me in right away. He diagnosed my problem right away and gave an accurate quote

James Gloster

Shopping for a new SUV. No pressure

Denis Schaefer

Great team at Prouse Chevrolet. We were travelling through and had issues with our vehicle. They took great care of us. Robert (Service) and Chris (Shuttle driver) were fantastic!

Cathy Caudle

Exceptional customer service

eva badgero

Brought a freind there to pick up her truck

paul

Good mechanics. Owner is a great guy.

Peeter Walker

Great service , very professional as always.

Carla Salt

All staff are very friendly and helpful . Marty was great with all the details of our new truck and Shane was amazing at getting us a good rate !!

Linda Bonne

Very pleased as it was an unscheduled appointment. Thankyou

Kirsty Mcleod

GREAT staff in every department!!

Jamie Comforts

Went there to get a price of toast removed from my catalytic converter, fast, professional they even returned the slice.

Vicky Calvert

Helpful

Angie Fleury

Excellent service and very friendly staff. Had to stop while on the road to fix a trailer wiring issue and they had us back on the road in less then 10 min.

Erkki pulkkinen

I always get great service here, I haven't had any issues with this place If you are going there, Go see Marty he is a great salesman to deal with.

peter filioglou

Great experience dealing with Tyler Thompson and the rest of the staff at Prouse Chevrolet!!!!

P Colynuck

I ALMOST HAD A JOB THERE WHEN I WAS VERY YOUNGUNDER THE NAME DARRYL COLYNUCK

Matt Oliver

Marty was great to deal with and made the experience of buying a new vehicle an enjoyable one. He has also provided great after the sale service.

Trevor Seabrook

Love my Equinox, I was helped by multiple people and ended up finding a great vehicle for my needs. Big thanks to everyone at Prouse Chevrolet

Cory Jaremko

Always great service!!

Stephen S

Went in to get my windshield sensor fixed on my 98 Cadillac...Terrible service...the person at the desk was miserable..wont buy a car from this place or bring my bicycle here. You dont like your job ...go work somewere else.

Tazzy

Called to book an oil change thinking I would have to wait till next week. Got to go in the same day of my call. Quick and efficient, less than 30 min. Great service.

Karen Ladouceur

Great service from bryan king and james young

Steve Taplay

Great experience, kind employee's. Very accommodating 5 stars

Brad Toomath

Excellent service. Our vehicle was in limp mode due to a DEF system fault while traveling through the area. Mike, a service rep, prioritized our repair, and had us back on the road in a few hours..

Miranda Penner

Worst service department ever! Got turned away for an oil change unless I wanted to pay for it since I have warranty. Waited 4 and a half hours for an oil change and inspection. Not sure how that would take that long and they didn't even find the problem. They lie over the Phone to you and make up excuses to why your vehicle is not being worked on after 2 hours of it being there. Good professional team they got there ???? what a joke!

Rita E

Prouse is always the best place for me to get the best service and friendliest staff anywhere in this city

Mike Herrington

Service sucks in sales dept.waited fort ever.no sales person wants to come outside when u r looking at vehicles. Purchased one elsewhere.

Michael Gregory

Will never go back. Took and spent almost a couple hundred on a "semi annual" check. Asked if they could also fix a piece of rubber trim loose by the door (other dealerships have always fixed similar issues with adhesive, etc). Went to pick up my vehicle and was told they couldn't fix the little piece of rubber without installing a whole new trim kit for $300. What a complete ripoff? Will go elsewhere except for warranty work and will NEVER buy a vehicle here again. In a small city, word of mouth is everything and I will certainly share my negative experiences with everyone.

Chrissy Hiddleston

Jeff was so helpful. He knew exactly what I wanted to buy and helped me stay within my budget. My husband and I bought vehicles in 2017 and 2019. He is our go- to salesman!

Bailey Young

Just traded in my vehicle and the sales staff and business office made the process so simple and quick. Great staff, very friendly, would recommend!!

Anthony Francella

Well where do I start with how terrible the service is at produce motors? I had just purchased a Chevy Avalanche in the fall of 2014. So being a new owner of a fairly new gmc vehicle I decided that when winter hit and my battery showed signs of failure,I turned to our GM dealer to fix the issue. In January of 2015 my vehicle was it their shop for 10 hrs to change a battery! 10 hrs! Wow crazy right? I could change a battery in 5 minutes! When I phoned to have a shuttle come pick me up it took them 3 hrs even know they said he would be there right away. I asked why he was so late and he replied that other people were getting rides first... Then why not say that?! I wouldn't wait outside for you! Now fast forward to 6 months later where my vehicle showed a check engine light.Again I decided to bring it to the price dealership to be serviced.I made an appointment for the next day just to have the code read by their scanner...the next day comes and I phone them near closing time to see if or when my vehicle was looked at and to my shock at 4 pm they still had not got to checking my computer with their scanner....so I phoned a friend to drive me there because their shuttle was unreliable! I got my vehicle and left vowing to never go to Produce Motors again. Now we come to last Friday. On Friday my truck was running terribly and so I brought it to one of our local small town mechanics and he immediately said there was a battery issue for sure and that they have a battery to replace it.I told them to wait as I will see if Prouce Motors will take a look at the battery function that they sold me 13 short months prior. On Friday I then saw the parts department at Prouce at 3 pm and I voiced my concerns. The rep their told me they could get me in next week to see it..Thanks alot Prouce again! You would send a customer home in a vehicle to use over the weekend that wasn't working.OK fine I guess but not..so I decided to book an appointment to get my truck into their shop. I told the rep that I work 7-3 and he said well we got nothing after 3 open and we don't open until 8 and that it will take 1.5 hours to test my battery...wow thanks again! OK so I need my truck fixed so I book an appointment for 930 today..I have a friend drop the vehicle and the keys off Monday night so it can be there rdy on Tuesday,today..Now at 12pm I just phoned Prouce and for twenty minutes I kept being asked if I would like to leave a voicemail.I finally said no I will wait until someone speaks to me and I'm told I can't wait for that.I ask to speak to the manager then. He answers and says the truck has not been looked at yet..I ask why because I've made every effort to get the truck to its 930 am 1.5 hour battery testing service and he says because 930 is just a drop off time...then why the heck didn't you take my vehicle Monday and get to it sooner than this? I am so upset with how this shop works..terrible service,terrible attitudes and even worse nobody cares..well to you Prouce I say you better start caring...we pay your bills and feed your kids..I have 15 other small guys in town that I would recommend that would service you quicker and more honestly! Social media rules the world now so look for my opinions all around the world today and everyday to come..enjoy the 100's if not 1000's of people that will avoid your shop..I do not recommend buying from or servicing your vehicle at Prouce motors! 0/10 for service. And I'm a long time GM lover and this GM dealership sucks! Time to go to shop where my appointment is on time and the service is quick and reliable....I recommend Classic Automotive just to name one but really anywhere but Prouce Motors will be much better

Justin Ewasiuk

Great service, great value. Nuff said.

Gold Guard Creedon

Fast friendly service knowledgeable staff on parts and best price!!

Terrence Ebare

Great service and a lounge to wait in while getting service with lots of goodies.

Martin Poirier

Brought my truck in for some warranty work, was just expired. They covered it anyway. Great job GM and their service was top notch with really friendly staff.

Tony Gagliardi

Went to get the tire monitor system reset after I changed from winter to summer tires myself. The service rep was helpful and reset the system

Resident Manager

Best vehicles of all time. Beautiful showroom. Great friendly staff. Very helpful and courteous.

Lynn Blackstock

They scam there customers for charges that should not be there eg. 80.00 service fee for k check up ,rotate tires check brakes ect. Then they add on environmental fee this one pisses me off they charge to oil a door hinge they charge for brake clean , they charge to rotate tires,they charge to dispose of your oil ect. But they fail to tell you that this fee is over and above the 80.oo service fee that they have already changed you for check your Bill's for additional charges that should be included in the 80.00 fee

Samantha Cirillo

I had a tall order in what I wanted in my vehicle. Thank you for the excellent customer service and follow-up to make this arrangement happen. Bryan was also very considerate in making this transaction successful! So long as AJ works at Prouse Chevrolet, I will be bringing my business there in the future; he was very kind, knowledgeable and took the time to explain all answers to my questions. Thanks again! :)

Efren Gallardo

Had work done. Got truck back with a broken mirror... They refuse to own up to it

Adriana Brunet

Excellent customer service