Reviews of Highland Ford (Car Concessionaire)

Jacq

Amazing service, Emily in the service department is wonderful and so is the Trevor fellow in the collision center. They always treat my vehicle with special care and make sure I'm set up with a ride home from their courtesy car or a rental (:

Krystle Vallee

The staff at Highland bent over backwards and treated my husband and I fantastic. I absolutely love my Edge. Lori went above and beyond and out up with my indecisiveness. Amazing service! Thanks guys.

opal grey

When my car broke down I was please to know I could get a replacement vehicle hassle free. They were opened very early from 8 a.m. and the purchasing process was very easy and smooth.

Claudia Greco

Over the many years that I have been a Highland Ford customer I have come to expect only the best service from them but my visit there the other day surpassed all my expectations. Mike and Justin went above and beyond to ensure that my experience was a great one and I really appreciate how well they take care of my care and me. There is no place else I would ever go for service after the sale as they really know how to treat their customers right.

Sarah Leed (Tandrence)

I'm very happy with the sales experience at Highland Ford. Andrew worked with us to get us into the exact truck that we wanted.

Tod

My wife and I found ourselves in a bad situation while traveling from Wisconsin to Toronto. We stayed the in Sault Ste.Marie on the Canadian side when our almost new F150 wouldn’t start. We asked at the front desk at the hotel for a good Ford Dealer in the area and they recommended Highland Ford. Highland diagnosed (bad starter) and had it replaced within two hours. All under warranty too! Special thanks to Mike Turco, Dan the mechanic and the whole team for being very friendly, very professional and most helpful. My wife and I were able to get back to our vacation almost immediately with fond memories of great service.

Judy MacDonald

Not so impressed with the last service. After all these months with phone issues, the phone is working(for now) but the radio doesn't work properly now. Also very disappointed in how my car was returned to me. If you need to move things in a vehicle...put them back when you are done or have the curtesy to tell your customers what you did and why. Otherwise is looks like you were using my car.

Andy Fairbrother

Pretty much all good as usual. Fastlane at opening so in the door quickly. Quality of service excellent as always. Single complaint: I was told about 20 minutes but after aboutique an hour I had to go looking for my truck. Overall though 5 star excellent.

Debbie Wellwood

To start l just want to say l don't know why my last name is coming up as my maiden name but it is what it is...l am Debbie Wellwood and l purchased my dream vehicle from Highland Ford today...F-150 Lariat...l am extremely happy and l want to Thank Greg Brazeau for the excellent customer service!! The screen on the truck with back up Camera/ Audio, navigation system is literally bigger than my screen on my iPad!!❤❤????????????

Nelson Cooper

Friendliness and service at HIGHLAND Ford are second to none. I've never been treated better anywhere. My new Escape is awesome also.

Robert Gendron

Great service Teck listens well

Gone Fishin

Very pricey and questionable work. My truck was redone and repainted there to the tune of $10,000 and less than a year later there were rust spots coming through that they would not do anything about. Obviously the body work was of poor quality. A good place to stay away from, especially since Mr. Smyl took over. Filthy rich people with an attitude and too much money are often not the best people to deal with. The last time I went in there looking for my 4th new truck I was standing around for twenty minutes and never got the time of day. I bought three new trucks and a couple of other used vehicles there in the past, but never again. By going for a ride to southern Ontario you can save at least $5000.00 over their best deal. That's no chump change.

Mike Antonietti

Lori was great to deal with and easy to contact throughout the process! She helped me narrow down all the options to get exactly what I wanted, and got me a significantly better price than the other 3 dealerships I spoke to.

Arwen J. M.

Great service from great people. They tried everything in their power to get me a vehicle that would accomodate me and my family but, at no fault of their own, things didn't work out as planned. Intend to shop here again in the future.

Tierra Goodmurphy

Great service! Thanks Allen for the amazing work

Felicity Hautanen

Absolute joke! The ad was miswritten and somehow didn't get a single inquiry I made over their website and I made 3 of them. On top of that I asked for a mechanical and the service worker took my information and before I left I asked when I …

Richard Moore

Made appointment , waited 30 minutes to find out, no inventory and my purchase had to be ordered. They refused to bring anything in for test driving but offer it for sale. Very disappointed just wasted my time. Would not recommend

Etienne Esquega

This dealership went out of their way to accommodate us to bring my truck into their service shop as it was being driven across Ontario. The highway between Sault Ste. Marie and Thunder Bay is pretty barren and challenging. An error code came up before my truck got to the Sault. I called ahead and they said to send it in (it was being driven by a friend) and they would see what they could do despite being overly busy already. They took my truck in and dealt with the error code and my truck made it back to Thunder Bay. Theresa in their service department was absolutely fabulous and pleasant to deal with! Their technicians are awesome! I highly recommend this dealership.

Greg MacLachlan

I bought a used F150 and got a great deal. The sales and management team were super positive and helpful. The maintenance team went over the top teaching me how to use all the settings and get everything dialed in. I'll be using Highland Ford again!

Tabitha Running

Experience 1) I had a sale experience where I felt pressured, the sale needed to be instant, and I ended up purchasing a vehicle that I regret getting. I was left with buyers remorse and I practically resent my vehicle. Experience 2) When I brought my SUV in to fix the slow leak, they didn't do a proper plug patch repair and I had to have their repair, repaired. Also, as told by a trusted mechanic, they should have not done the repair as the two punctures were closer than 6 inches apart. To top it off, the Tires For Life is the most useless incentive ever. Do you research. Think about it, how often do you need new tires? The program only covers regular wear and tear.. it does not cover road hazards such as nails, potholes, etc. which let's face it, in this city is where the most wear and tear comes from. My tire currently has 5 holes in it, so I'll have to fork over more money towards this vehicle when I had hoped at least that little piece of mind was covered with this program. NOPE. I should have kept my used car and purchased winter tires 3-years ago instead of doubling my bill with an incentive I can't even use for years and years to come. Experience 3) A couple years later I looked into trading my vehicle in for something more affordable and potentially, purchase another vehicle if it fit within the budget. I gave my budget and vehicle preferences and the salesperson worked on it. When the time came to check out the options they had, the numbers didn't make sense and in the end I had to walk away from the find. I was not comfortable with it, however, the sales person's attitude was anything but understanding and almost resentful towards my decision. My first 2 vehicles (ever) were purchased with Highland Ford. My future vehicles will not be.. they have lost me and my husband as customers. We are now looking into other dealerships.

Craig Watson

Fantastic service. Even though they didn't have a daily rental for me they got me to work and my appointments. My truck was done by noon. I can't say enough about the service. A++++

Dave Brittain

I purchased a 2006 Ford Expedition in the GTA and a couple of days later headed out west with my wife to Alberta to see our son graduate from Burman University. The expedition started an engine miss every now and then but it progressively got worse. I brought my own code scanner and found a miss fire on cylinder number 4. I called a few of the dealers around Espanola and could not get an appointment till the next day. I called Highland Ford and spoke to Justin. I explained our situation and told him we were on a tight timeline to make it to my son's grad in time. He said to drive it in and he would have someone look at it. Sputtering along till we made it to Highland Ford and met up with Justin and he took us right in. He had Dan the mechanic come out and scan the vehicle and took it in to the shop. I grew up in the auto industry and am reasonably familiar with the goings on under the hood. I have to say that this was the first time I have ever seen a service dept talk straight and level with you. Justin was a gentleman and Dan went the extra mile with his work. Both were a pleasure to do business with! In the end the problem was fixed and I was charged a reasonable amount. I got a call down the road from Justin to see if we had made it along ok. Great job guys and thanks! If I lived in the area I would certainly do business with Highland Ford again. Keep up the good work!

Derek McCoy

Excellent service, thanks! Everyone was very courteous right from when we pulled into the parking lot. Sales person was very polite, knowledgeable and helpful. Manager was also very polite, knowledgeable and experienced. It was a pleasure to talk to all involved in my recent purchase. Thanks again Highland Ford!

Tj Massé

Quick and easy great staff

Josh at The Barrel

The service staff at Highland Ford is exceptional. Always. They go above and beyond and I'm thankful to have a vehicle at a place where there is such a service team. I've owned new vehicles over the last 15 years and have never seen service this good. Keep up the great work guys. Josh

judy oneil

Just bought a car last week, the service was excellent, and am very happy with the service, I saw the car on line and the sales rep. brought it to my house and I tried it out and bought it, he knew what he was doing, very knowledgeable, I would recommend Highland Ford to everyone.

Topaz Property Services (Topaz)

Usually very content. Today disappointed. 4 pin trailer hookup not working when I arrived last Tuesday. Brought it back Friday as still not working. Monday went to hook up trailer no lights working still. Brought it back. Worked on it. Went to pick up Tuesday as told it was ready to go , brought LED tester from our garage , still not working. They brought it back in and found 4 pin was not working. Discovered loose Ground wire and told me there tester did not pick it up. Something wrong with there tester when my 4.99 tester from Canadian Tire picked it up. One hour later on my way with 4 pin plug working again.

Benjamin Bellemare

Greats sales staff! I really made them work for the sale as I was a pretty needy customer. I knew what I wanted and what i wanted to pay so took some negotiations. Thank you happy to be in what I really wanted.

Toni Waite

Went for my oil change but had to wait an unusual long time. Was very busy and only one guy working because of summer holidays. Went to pay my bill and a very pleasant young man said it was on them for making me wait so long. Talk about customer service. Thank you and excellent service!

Val Nott

Always a great experience. Very professional and very accommodating I have never been disappointed in the service I have received. They go above and beyond to their customers.

Mike Shell

I did not feel good when I left , I am not liking the tires for life deal because now that I understand more about it , it does not apply to me . I have been a loyal customer to highland ford over the years and as my history shows I will never use the tires for life promotion . On my last oil change , I paid a 60.00 dollar fee that when I thought about it after should not have been charged too me . The sales person was doing his job but I felt I was pushed into the balance fee because it would void my tires for life . I mean let's face it Ithe tires for life is pretty much a scam , I do love my ford but I will be reconsidering when I am ready for a purchase of a new truck in a couple of years . Help me love my highland ford again , because at this point I will be shopping next time when it comes to rebates on my vehicle . Thank you Mike Shell

Matt Baziski

I like Highland because they are 100% locally owned. Maitland is owned by an auto group from the GTA. If you want your money to stay local buy at Highland not Maitland. Keep your money in the Soo. Same goes for Superior Chrysler and Nissan. They are also 100% owned by an auto group from out West.

Chris Morphet

Simply fantastic service. I did my research, and shopped all around town, only to end up at the end of the rainbow, highland ford. They put in work to get me into the truck that I wanted, at the same time and doing everything in they're power to meet the price point I wanted. With a solid comprehensive warranty, and customer service that is driven to make you feel like a part of the family. I walked away with no regrets, a quality truck, tires for life, and much more at my disposal! All of which is just a quick no appointment necisary drive through away. I will continue to service my vehicles here, and if your in the market for such a thing. I highly recommend a visit to you aswell.

Terry Barnhart

New vehicle was price competitively and I received fair value for my trade. Everything was as stated and delivered on time. Kudos to Lori for making this an excellent 'long distance' buying experience.

Jay jay

Prompt, courteous, and friendly service the staff go above and beyond ur expectations...has always been a great place to deal with

Ed Mick

I purchased my second concurrent F150 from Highland, and have nothing but praise for the staff and the experience I received. Lori, my sales person was genuine and sincere. We traded in our 2014 and that process was seamless. The sales transaction was informative and left us asking no other questions. Thanks Highland, both to the staff and the product!!! We will be back.

Dean Wade

I had some body work done on my truck and it was completed quickly and efficiently. Great job body shop team.

Jason Neveau

You have some pretty shady employees working for you up there at Highland for. One of your workers for example has had multiple reports on him for trying do run over people on bikes. You should re-evaluate who you have working in your company. A police report has already been filed against him. For safety purposes I will not disclose his name on here. Except he drives a grey ford from the company.

Jack Rice

Excellent sales and service! Highly recommended! I'm on my third vehicle purchase from Highland and the process continues to be fantastic. The purchase process is comfortable, pricing is great, and their service is fantastic as well.

Lauren V

Just purchased my 2nd F150 from #highlandford and couldn’t be happier with my truck! Best customer service, always worth the trip from Wawa for all my vehicle needs. Best mechanic for servicing needs- John Defrancesco. Great team- Thanks TJ ONeil For helping me make the right choice on the new truck!

Yves Landry

The staff were friendly and informative making the process of customizing my truck quite seamless. Once my truck arrived, it was ready for pick up within a couple of days and the paperwork was well organized. The lease options were well explained and at no point was I pressured into accepting additional costs. This was overall a great sales experience and I am extremely happy with both this dealership and my new truck.

Paul Marcon

The Quick Lane Service Department is an excellent drive through service for preparing your vehicle for winter storage. A checklist provides information from tire wear to fluid levels.

Sarina P

Thanks to Mike in service and @FordCanada for getting me on the road. The customer service was bar none.

SEAN BULLOCK

Local Ford dealer. Really nice people. They call themselves the "good mood dealer" for a reason.

Brenda Opper

Always friendly when I come in for any service. Very helpful insuring that I understand the recommended maintenance and even let me know if I really don't need something yet. Shuttle is very convenient too.

Rachel Brooks

Micheal Turco in the service department has top notch customer service skills. In all my years of being a car owner - he is the one who I felt has spoken to me on a personal level, with a friendly and welcoming manner. He better stick around there!!

Christine Thomson

I was greeted by Michael in the service department and was informed of the progress of my brake replacement and subsequent road test. Michael very kindly brought my car up to the service doors and reminded me to get my wheels torqued after 200 k's. Excellent service! Christine Thomson

Anthony Santelli

Winterized service and tire rotation all done as promised would recomend to anyone for servicing and reasonably priced !!!!

sassygal3

My car had some lights pop up while driving across Ontario and they were able to scan my car to find out why. The lights were on for a day then shut off after I turned the car on after I got there of course. It wasn't an urgent matter to fix so I was able to be checked and on my way. Very kind and helpful service staff thank you.

Chris S

BEWARE...BEWARE...BEWARE...I will NEVER trust their pricing again after their Quicklane Service tried to charge me double!! Although I had heard negative things, I have dealt with Highland Ford and their Quicklane Service for the last 8 years and was content...until this year. When I called the Highland Ford Quicklane Service, they made an appt and when I showed up, they said I had no appointment (I thought it was odd that I asked "don't you want my name" when making the appt). They took the vehicle anyways and when I picked up, tried to CHARGE ME ALMOST DOUBLE!!! When I spoke up and asked about the pricing, the individual (believe it is the new manager) first mentioned an even higher price, then put in the right price ($78.) with no apology. I asked why he tried to charge me $130, I was told "miscommunication". Really? Miscommunication trying to charge customers double, then raising the price again before putting in the right amount. I went over and reported to Highland Ford service manager Justin (highland Ford owns this Quicklane). I also wrote to the dealership owner and informed Highland Ford on their "follow up call to rate the service". Guess what I have heard back from the owner or dealership...NOTHING!! I will NEVER buy a vehicle here as they clearly dont appear concerned with customer feedback or their own people attempting to charge customers double for service so what does that say about their pricing? Buyer BEWARE...I now believe what others have told me....I CAN'T recommend them as I no longer trust them or their prices!!!

tigerd d

On The morning of July 16, 2019 my wife and I were going to start our 1500 mile journey west, to go back home. When I started my '15 F150 I heard noises. The truck needed an oil change so I pulled into Highland Ford where they got me in within minutes. I mentioned the noise, and upon completion of my oil change was informed my water pump had failed. They had the part in stock and had us on the road before lunch. Our dogs even enjoyed treats from the staff, and we felt welcomed as they made repairs. Absolutely fantastic job to Chris and the rest of them in service who helped us. This is the type of place I would buy a vehice from???? Much thanks to everyone at Highland Ford!

Jer Bear2112

Great Team. They answered all my questions. Went above and beyond stayed late to get me my truck, working around my schedule. Truck was very clean and above my expectations. Looking forward to a long friendship with the dealership. Great bunch of people there. Thanks TJ, Brent and Jamie.

Barry McLarty

The staff at Highland Ford made purchasing a new truck an enjoyable experience. Our sales consultant, Harold, listened to what we were looking for in a new truck, made some great recommendations about the options on the new F150's and then worked hard at locating the exact truck that would meet our needs. From the first contact with Amanda, who inquired about our plans and let us know about the upcoming sale, to processing the sale and setting up extended warranty with Leila and having Megan walk us through the features of our new truck upon delivery, the sales team made us feel that they sincerely wanted us to be happy with our purchase. Even after we took delivery, the staff at Highland Ford followed up to make sure that we were satisfied with our new vehicle and to assure us that, if we had any issues or questions, they would be there to assist us.

Doug Goodmurphy

Ask for Allen, fast working top quality mechanic!

Aaron Rooley

Super quick oil change, no appointment required.

Steven Robinson

I had a very good service visit. I was looked after promptly and courteously.

Matt Kent

Quick service for oil change. Had a piece on the interior break off and despite warranty I would have to pay a $100 deductible for a 150 dollar fix. Kind of defeats the idea of a warranty. A deductible, I might add, that was never mentioned when we purchased the warranty.

LuAnn Ainsworth

Always a pleasure dealing with Highland Ford's service department. I am always treated professionally and with courtesy. My vehicle is maintained at a high level. Thank youHighland Ford!!!

TheMturco

I had my winter tires and rims installed last week. Great service. On a road trip the "tire pressure sensor fault" came on. Causing me to check my tire pressure in extremely cold weather - they were OK. When I brought it back in they took me immediately and determined that they missed some step in the procedure when installing my winter tires No big deal.

Glen Vine

My recent experience with service from Highland was excellent. They were immediately ready for me at the pre-determined time. They did nothing on my vehicle without prior approval from me. The staff person (Chris French) was awesome. Very knowledgeable, polite, courteous and respectful. He had the work done on my vehicle quicker than I expected. Excellent experience overall.

Chris Wing

I always get great service and the parts department are always helpful in making sure that I get the right parts the first time

Ida Marttinen

Hit and miss place. Lately it's been mostly miss though. Wish they had more people with Theresa's friendliness and service minded attitude. The manager Justin in service is not interested in customer service and completely unapologetic. Last three times my vehicle has been in for oil change and/or switching wheels it has taken them a minimum of 4 hours to get it done! And that is with having a time slot booked. I don't care if you call it check-in time or appointment or what, if I as a customer book a time I do so with the impression that it means something, that my vehicle will be attended to somewhat soon after it has been brought in. Last time it took them over 5 hours!! That is unacceptable. I need new brakes on my vehicle and they quoted me over 800 for the parts, if I buy them myself from a Canadian company, exact same part numbers and all, I pay 400. That wasn't including the labour, only parts.They are trying to rip you off! And no explanation or willingness to work with you when I called them out on it. Sorry Highland, I've been a customer for 4 years, but I'm done giving you extra chances now. You're not worth it and I'll let Ford Canada know as well.

Tammy Bro

I have had nothing negative to say about Highland Ford. Everytime I had a small problem the team at Highland Ford was great and the problem was solved in no time. I would recommend anyone to go visit and or talk with any of the sales person. Very friendly and very helpful when answering any of my questions. In my most recent visit with Highland Ford for repairs due to an minor accident the staff was very friendly and professional with all the services to repair my car. I would recommend them for all your Ford vehicle needs.Thanks again for all your help.

Richard Aikens

John, Leila and Andrew made sure my truck purchase was expedited and everything was ready when they said it would be. This is not my first purchase from Highland and all have been flawless.

Tom Tegosh

Excellent customer service from all as soon as stepping in the door. Very accommodating and attentive while discussing different options. Would recommend Highland Ford to anyone looking for a nice vehicle.

Robert T Allen

The sales staff were kind and helpful. We entered the building and were asked what we needed and were directed to a sales person. No waiting. Once we chose the vehicle we wanted the staff took care off everything that needed to be done and when we picked the truck up a lady explained the systems out and made sure we new how to use them. This is our second purchase from Highland Ford and I expect not the last.

Robert J Orazietti

Excellent customer service friendly professional

Darlene Van Daele

It was our third new vehicle we bought from Highland Ford and the experience was great and also fun, we were treated very well and would recommend this dealership to others , keep up the great work .

Steve Linklater

The service was great as normal. But ..this is my 3rd brand new ford f150 in 5 years ..and the rear door on the driverside somthing in there is thumping or banging AGAIN.it started at 800km. Again. I didnt spend 60 thounsand on a truck to have to listen to this again .Very disapointed in ford canada.

Doug Richardson

The sales team were fantastic, from the receptionist right through to the closing finance person. John my salesman went out of his way to find exactly the truck That i needed. I have dealt with Highland Ford for many vehicles, and can’t say enough about happy I have been with the service. I would strongly recommend them to anyone needing a vehicle and wanting to trust their dealer.

Trevor Zachary

Great experience and super Sales and finance Team led by Jamie Gioia!!

Wayne Souliere

I brought my 2015 ford 4x4supercrew Xtr in to get the motor changed...the service guy told me the bill will be $7980.20 final price our the door...huh...lol...my bill turns out to be over $11,500...now tell me., is that fair??? What do I do???to be continued!!! Well I'm back... Highland ford service people go above and beyond for their clients...I now give highland ford 5 stars...thanks highland for all that you've done!!! They fixed my truck back to awesome...lol...I recommend ford to all...I'll be back highland ford!!! Nov...14..2021... SSSOOOOOOOOO stop by highland ford when you're looking for a great deal on a great vehicle... When you're there, take time to give a shout out to my awesome friend, Jamie Gioia... He will guide you through to the first step in buying your dream vehicle. I bought a new 2021 f150 stx, 4×4 supercrew...I couldn't be happier with my purchase, thanks to Jamie who introduced me to a great salesman Andrew...( by the way, Jamie is the boss...lol) I would also like to thank Leila, ...she went over the financial process to buying my new truck... Thanks Leila. Thankyou Jamie...and Thankyou Andrew! I LOVE MY HIGHLAND FORD!(truck) A HUGE thank you goes out to Jamie!

Randall Olive

Joey T. was excellent in his job. He was well informed on the new Rangers. He was very pleasant to deal with as well

Fred Turco

Great service. Reliable, quick, and friendly as always

Peter Johnston-Berresford

These guys were awesome. I'm nearly 3 thousand kilometers from home, worried sick about my truck and trailer brakes and these fellas sort me out in less than 10 minutes...no charge! Relief is spelled Highland Motors! Thanks guys.

Devin Tofflemire

Big thank you to Tony in the Parts Department. Order a exhaust for my 2019 F150 5.0L. I wanted something with a little bark and no drone and what he recommended was spot on! Was very knowledgable and extremely helpful! Shipped it out for me all the way from Tilbury, Ontario, got it over night and felt like I was part of the town. Thank you I will forsure remember the next time I need a Ford Performance Part.

Chris Goodmurphy

Awesome speedy service, we always bring our vehicles to Allen Piche!

Allan Tomberg

Laura, Brent and Christine were great to work with. They made it almost too easy especially when they had the new F-250 that had everything I was looking for. The Service department has been making sure everything gets looked at quickly and beyond expectations on every service visit.

Foggy Morning

This is my second vehicle from Highland Ford and not only is my new F150 the nicest vehicle I've owned the service from the dealership is fantastic. Thank you to John Ruckstahl for the no nonsense sale and providing me with straight forward numbers. We've all been frustrated by going to a dealership and getting a song and dance but no solid trade-in numbers or payment amounts. Also thank you to Darren Smyl and everyone that assisted with my sale.

Lori Reed

Fantastic service. My personal diagnosis gave a code Saying a throttle problem. Dealship confirmed it. Repair would have been 400 but Tony checked the system and my part was warranted for 10 years. No charge! Super trustworthy and honest! Don’t believe the haters that say the dealer will rip you off. Ford backs their products and the gang at Highland really take care of you!