Reviews of Park Lane Chevrolet Cadillac Buick GMC (Car Concessionaire)

Christine JC

Very happy with the service here.

Ryan Glover

Great service, friendly staff good all around experience.

Allan Menezes

Dave Burgess was an excellent experienced salesman and facilitator. He made the purchase easy and direct with no fuss or grey areas. I appreciated his knowledge and patience as well as opinion to meet our needs and not to just sell us a truck. The finance team was easy to work with and straight forward as well.

John Zalewski

Fast and friendly service.

Kendra Lawson

It was my first time looking for a new car. Andrew helped me make the decision to lease and his honesty/no bullsh*t philosophy made the experience very easy and enjoyable. Everyone at Parklane is extremely friendly and eager, which is exactly why I chose to lease from them. Not to mention, they were super accommodating while maintaining social distancing practices. If you’re looking for an amazing customer service experience, I recommend you choose Parklane!

Steve Crozier

Thia was one of the best automotive buying experiences I have ever had. Dave Curtis was a great sales person. Not pushy, very knowledgeable and even came to pick me up after I dropped of my leased vehical at another dealership. Everyone else that I delt with was equally impressive. They have a well trained groyp of people there.

Laura Metcalf

Went to Parklane on April 5 to have my engine inspected because i was almost certain there was coolant leaking into my oil and the head gasket had blown. I was told by service advisor Ken that there was nothing wrong with my engine, A1 condition in his words. My car had been misfiring for several days and he assured me it was probably just the spark plugs. So i decided to book an appointment to have them change my spark plugs the next day. I would have done it myself but it is a pain. After waiting 6+ hours i finally got a call that the work was done and I could pick up my car. The next morning, April 7, on my way to work, my car started spewing massive amounts of stinky smoke out of my exhaust and violently shaking and chugging. Tell tale signs of a blown head gasket. I couldn't even make it home after work and my car died on the side of the road. Called Parklane this week to speak to Ken about his "engine inspection" and the fact that he ignored me when I told him what i thought the issue was, and he took no responsibility for it. He told me there is nothing he can do for me. I wouldn't have put 200+ dollars into a car that had a blown head gasket, but he told me my engine was fine! This guy obviously has no idea what he's talking about and shouldn't be advising people about their cars. Satisfaction guarantee my ass.

reapers

This place has brutal service. We had a car towed here from another shop to flash a pcm. First, they run their computer at $58.99 then called and said the car needed a battery. Hesitant, since I had the battery tested by 3 different places the week before, I had my sister run over a battery an hour after I received that call. I call back 5 days later for an update and they say they never received a battery. So I tell him my sister handed it gord and Bruno tells me that no one by the name of Gord works there. So i go in myself to get the battery and install it. They did not give me a battery because I had no proof that we dropped on off or which one it could be. Talk about unorganized. I send my sister in with the receipt for the missing battery and a page for a Gord flies over the PA. I then get a call from a lady days later stating the car is fixed, ready to be picked up and when I asked what they found was the problem she had no idea. So $200 we pick the car up that night and it has no working gauges or turn signals. So now my 60 year old mother has a car again that is not safe to drive. So I call my regular guy and he says he figures they likely fried the body control module. Lovely eh, that has to be fixed at the dealer. I call the manager and leave a message for someone to call and explain my moms bill and ask why I was told the car was fixed when it is clearly not. Mechanic clearly noted gauges were not working on paperwork. The car now back at the dealer I need to wait 5 days before they will have time to run their computer at $58.99 for the third time. I can't believe how this place operates. Rude and Deplorable service.

Sherry Payne

I recently purchased a vehicle from Parklane. The staff was very friendly and accommodating, especially Greg Lefebvre. I would highly recommend to anyone looking for a new car to go to Parklane and ask for Greg. He made every effort to be as helpful as possible. That's all I wanted, the facts, no pushy overselling tactics. He's the best!! :)

Felix The cat

Andrew Goss made buying a new truck a very smooth experience for me. Answered all my questions and was very quick. Went in for a test drive, found a truck I liked and went home same night with a bill of sale. Thank you Andrew.

Rudy Fischer

Took us in in short notice

Sandra Hughes

Great people at parts who are very knowledgeable and very kind ....not trying to soak you like most places :)

Rob Pacheco

Professional service with Parklane. Very happy with my purchase.

James Ellis

We love our car but hate that it was purchased at Parklane. Here is why: we purchased a 2012 Chevy Equinox from Parklane and sold my 2007 Chevy Malibu to my wife's friend. The Malibu developed a humming noise. We brought the car to Parklane. BIG MISTAKE. $745 later the car was allegedly fixed. Our friend drove her car off the lot and heard the same humming noise. We brought the car back to the dealership. The mechanic who worked on the car and Bruno, a shop manager, admitted they never test drove the car! They were awful to my wife and her friend. They refuse to apologize and did not offer to finish the job. I finally got ahold of the shop manager Ryan Bailey. As it turns out, he is the son of the dealership's owner. He too refuse to apologize. He did not bother to hear my side of the story. He said "I don't need to take this" and hung up on me. Thank you Canadian Tire for taking the Malibu for a test drive and fixing the car. Unless there's a warranty issue, we will never be back to Parklane!

Shiloh

They are extremely helpful & they take great car of your car and answer any of your questions that you may have!! I'd recommend this place to anyone looking to buy a car ????

Naomi Biel

All of the staff at Park Lane are super helpful. Dave was the salesman that walked us through the purchase of our 2018 Chevy spark. He made sure everything was clear and understandable before we signed any papers and walked us through all of the features in the car the day we picked it up. Definitely a great experience.

Sean Cormican

Unable to find what I was looking for locally, I expanded my search for a Sierra AT4 a little north of Windsor. Park Lane had what I wanted and we were able to complete the transaction with no hiccups. Efficient and friendly service with no nonsense. Thank you Park Lane.

Kimberly Golden

We had her car serviced for the first time at this location and I'm not sure if they were having a bad week but they had difficulty keeping track of the work we needed done, or rushed on the phone, and when we came to pick up there was no explanation or review of the bill. I have an identified any concerns with the billing or with the work that was done, but I may take the car to the Toyota location next time instead (better experience).

George Esser

Purchasing a vehicle was a positive experience

Craig Reed

The Collision Centre team is top-notch. The quality of the workmanship is outstanding. My repairs were performed in a timely manner, and I was kept up-to-date on the status of the work throughout the project. I was able to simply have the team at Park Lane look after my vehicle with them knowing my expectations, and they delivered! The attention to detail is important to me, and they pay attention to detail. I was treated to quality work in a very professional manner, and I would not hesitate to return to have them look after future needs.

naveen kumar

I have purchased my car from parklane. And very much happy person by the hospitality provided by the team. GREG ,ROGER AND ANDREW were the best team who made my vehicle delivered just in min.

Connor Phipps

My experience at parklane was great the sales man Jim Dudley was very friendly and well spoken. Would definitely do business with him again. I got a car I am extremely happy I got!

Robin White

they are life savers snow hit early everyone was booked 3 wks out. being in real estate thats a long time not being able to drive in snow conditions. they got me in asap and gave me back a clean, safe car. thanks so very much. as always its a pleasure dealing with you all. all the best robin white

Sarnia Manager

When I purchase my used vehicle Park Lane was very accommodating with helping me with warranties on my car.

Jean-marc Villeneuve

Matt Bailey is an outstanding sales person. He is human being of thoughtfulness and respect for all class of clients. Matt treats every client with respect and dignity. Even if they are buying a $1000 dollar vehicle or a $100,000 dollar vehicle. A lot of his dealership mates could learn from his humble, respectful manners. He listens to every client very closely and respects their wishes and dreams. Matt never imposes his own bottom line on any client. Man or women he treats everyone with equality and respect. He never looks down on any clients and his attention to details for the client is outstanding to say the least. Thank You again Matt for doing an outstanding job for Carol and I in these terrible times. Jean Marc and Carol Villeneuve

Laura Russell

Ryan, Charlie and staff are truly impressive! Their service is top notch, friendly and professional!! We were rear ended in our truck and body work and a new paint job needed to be done on the rear end and box of our truck. They set us up wth a beautiful Fully-loaded Chevy Tahoe while our truck got repaired. They had everything fixed and ready to go within the week but then noticed that our bumper impact bar was bent, this was a special part that ended up getting back ordered. To save us money in rental costs ParkLane asked me to return the Tahoe and they gave us a brand new GMC Sierra to drive until our truck came in! Talk about convenience and amazing service! They really look after their customers! Not only did they pop out the dents from the accident, they went above and beyond and popped out all the little dents we accumulated over the 7 years of having our truck. We asked them to fix rust on our front bumper, but they noticed inside our door was a tad rusted as well, so they fixed that too all for a very reasonable cost! Our truck looks impeccable and we couldn’t be happier! We knew we were in good hands when we chose ParkLane and we will definitely be back for any future work. Thank you!

Jo-Anne Pfoh

Fast service reliable with technicians you can trust

Chris Troch

Great place

Ginny Purdon (Ginny)

Great service from Brian!!????

Sa'ruk Maktao

Story time. I bought a car here at Park Lane years ago, and it was a very pleasant experience. This first car was a small Smart. When I came in for an oil change on it, the staff actually measured ground clearance and distance between the wheels to avoid damaging the small car. Rather than just guessing, they took the time, less than a minute, to actually make sure the job could be done safely. That's what I like to see. More recently, my second car that I bought after I moved up north, came due for an oil change while visiting here in Sarnia. Technicians did their routine check on the vehicle as part of the oil change, and found my cabin filter had to be replaced. They showed me the filter, and compared it against a new one. The difference was shocking. My dealership up north never indicated anything about the cabin filter, even having it in only three months ago, though they claim they check all the same stuff as Park Lane. Excellent service, pretty quick too for a standard oil change. I'm very happy. Park Lane definitely remains my go-to location for any automotive service when I'm visiting Sarnia.

Koty Sisson

Trucks

Thomas Comeau

October 28 I had a coolant leak fixed for $317.44. November 5 I had my brakes done and a tune up for $1125.45 but they charged me $57.50 for a check engine light which I did not even mention. Today on December 16 I checked my coolant level in the reservoir just to see how it's doing and noticed it is almost empty. Clearly they did not fix what needed to be fixed and charged me for it. I went in today to ask for money back or to fix it properly for free this time for the inconvenience. Service manager said he can't do either. Then he says can look at it again and give me an estimate for a charge. This place is a rip off! I am not a happy customer, will take my business elsewhere.

Nicole Levert

I would like to Thank Andrew Lister- Service Consultant! Of the year Best guy to deal with????

Cathy D

All I wanted was a key programmed, which was supposed to be free, according to where I bought the car, Strickland's Windsor. Quick and easy ... tell them to bill Strickland's ... programming done. Got push back by service department.

Stephanie Mon

My husband made an appointment (for a couple days time) in person for our Buick to be safety inspected (we needed a safety certificate to register our AB car to ON). At the time of the appointment he bought an oil filter. The appointment was booked for 7:30 am but we were told that it would not be looked at until 8 am. At 1 pm we still had not heard anything and called for an update: our car hand't been looked at yet. We were frustrated, but said "okay, but one way or another we will need to pick up the car today". Shortly before close they called and said it had a chip in the windshield, that it would not pass and there was no time to replace the windshield that day. We asked SEVERAL times if they were sure the windshield needed replaced rather than filling the chip. They insisted that it would need to be replaced and would cost around $450+. We were fine with that, but very irritated that it wouldn't be done by 5. We went to pick up the car and pay for safety inspection and they tried to charge us for an oil change that they did even though we didn't ask for it(my husband had just changed the oil so they should have clued in that it didn't need to be changed). We then got our chip filled at ACE (even though they were SURE it had to be replaced) & got our car safety checked and passed at LaSalle (for a better price and service) and now our car is registered, no thanks to Park Lane. I generally do not post negative reviews, but it was because the staff did not care that we were upset is why I am posting.

Allan Roberts

Very friendly & helpful as soon as you walk in the door. Exceptional service. I'm a new customer to Parklane but it felt like I had been coming for years. Definitely coming back for all my service needs for my GMC truck I bought here. 6 stars.

Jorge Meneses

Very good service! The staff is friendly and helpful.

Antle Family Travels

We recently purchased a 2018 GMC Sierra SLT Premium from Andrew Goss at Park Lane. From the first moment he got right down to business with us and gave us the bottom line as requested. He was professional and had most of the answers we needed. It was a smooth sale and the best aspect was that at night and on weekends he made himself available for text questions and answers as they came up. This was important as, being first time truck owners, we had questions about gear ratios, towing capacity, bells and whistles, etc and he was there to offer help. When spending $60k+, we very much appreciate sales folks who understand that isn’t chump change and that the best quality service should be given to any and all of those who are investing their hard earned money into their product. We are happy with our purchase and the service and word to the wise, ask about how to ensure your windows don’t go down on their own during a rainstorm lol. There’s a trick to that! Thanks Andrew and thanks GMC!

Carley Keefe

Tracy from Finance and Andrew from Sales were both extremely helpful! I definitely recommend going to see them for your next purchase!

Erika Bernetic

They mess up frequently.

Chadwick van

Very rude Owner and one sales staff in particular. I felt I was important to them till the second the paperwork was signed. They damaged my new car before I took delivery. I didn't notice the damage till a day later. They 1st insisted i did the damage to which i said "you sold me a protective paint coating 1st off so how would a rock chip do that to a protected surface in less than 70km?" then I said "there's tar like undercoating material in the chip so obviously you did it before the undercoating was applied". The owner said "nothing we can do about it"... F you and fix it! No liability at all. No customer service. I don't care if you need to buy a new panel I just paid 60 grand for this car. So basically id never ever buy a car here again. Bad business. I'm trying to decide now if this chip is worth taking them to court or not. Separate event: they advertises 4 free oil changes but in their opinion that means the value of conventional oil. So using a "free" oil change I still paid 150 dollars. That should be false advertising. That same oil change took 3 hours as well. I took my service needs to Petrolia Chevy who are giving me 4 actually free full synthetic oil changes. They are far better but sadly parklane sold me in house warrantees I can only use with them (though I'm sure they're fraudulent and wouldn't perform the work either way). I sure wish I didn't pay those thousands for their in house warrantee when I could have gotten it from a more reputable dealership. Buyer beware the Baileys are above you and they don't care about your satisfaction. The dealership responded to this and there's no platform to respond to their response so here it is. I brought this to your attention the next day so let's not pretend that this is a 1 year later review. Second of all you claim I inspected the vehicle with great detail but you wouldn't notice this dent unless you were on your hands and knees and let's not pretend I inspected the car on my hands and knees in your shop. The owner came out and looked at the undercoating filled dent and had your guys hit it with paint thinner to try to take the undercoating out of the dent and failed. I forget the other untruths you claimed I'll have to revisit your response, something about a picture taken... the dent is the size of a dime so no a camera from 10 feet back wouldn't catch it. It's such a shame your owner took zero responsibility because this was a very good experience until it wasn't.

Mike Kohut

Dave Curtis is an excellent salesman !

Mahomed Limbada

Fantastic staff. They listen and allow you to make your own choices without up selling unnecessary features.

Chloe B

John V. was very helpful and friendly

Lech Mal_ski

I have purchased a nice truck from Park Lane. Very professional approach Would recommended to anybody looking to purchase a vehicle. Thank you.

Shaun Antle

I have to say that Andrew Goss, my sales rep, he's a 5 *! Before my first year was up, albeit minor issues, when you spend a lot on a quality truck, you don't anticipate that your key fob ($175 to replace) or decals, will just fall apart. I'm giving a one star, because the service manager didn't have the time to come talk to me,after 3 voicemails with one call back. I typically keep this stuff to myself, but when a desk person comes back and says, sorry I managed to get 5 minutes of his time and he said to tell you there's nothing he can do. If you want to talk, give him a call or come back another time? Sorry to say, but that is not customer service. Especially when one can easily see, the minor damages were not caused by "wear and tear". I've now reached out to GMC themselves to see if they are willing to provide the service I feel warranted for a vehicle you spend good money on.

Peter North

Made an appointment with service for safety inspection and SAFETY RECALL item. Waited a week for an appointment. Brought my truck in today for 9am appointment. Called back to see what time vehicle would be ready at 1:30pm to hear that the vehicle wouldn’t even be looked at today. Obviously more expensive work took my appointment away. Maybe my SAFETY RECALL item and safety inspection was not important enough or expensive enough. Won’t go there for service, warranty work or future buys!

Lindsay Nield

My experience with Parklane Chevrolet, and Dave Curtis in particular was outstanding. Dave went above and beyond (including the 78 emails we exchanged back and forth!) to find me the perfect 2019 XT4 and I am forever grateful for the trust and comfort level he gave me. A special shout out to Tracey Palmer, who is the business manager there. She made the financial piece incredibly seamless. The whole team at Parklane was superb! Thanks to all of you!

Cindy Slipacoff

We just picked up our beautiful new 2021 Cadillac Escalade Sport from Park Lane Chevrolet Cadillac Buick GMC dealership here in Sarnia. Back in 2019 I decided to wait for the new model 2021 Escalade to be released and it definitely was worth the wait. Our salesman, Mark Darrach of the Sales & Leasing Department, took care of all the details. Our experience with Mark was seamless from start to finish. We definitely would recommend Mark Darrach when you are in the market for a new vehicle! Ryan Bailey, the Fixed Operations Manager, was present throughout the process to ensure that our expectations were not only met but exceeded. It is so nice to be able to Shop Local and have all our service needs met here in Sarnia.

Ali Najafi

i bought a second hand car (2009) quite recently from Parklane, i felt more in love with the dealership than the car. they are super supportive and i highly recommend them. to be very detail: 1- in terms of purchase price, they are not players, right off the bat they dropped down the price to its min possible and not lower and their price was cheaper than any similar car in AutoTrader 2- for safety & certification, they installed brand new Michelin tires, OEM brake pads and rotors. (most dealerships just put second hand tires to pass safety). they also deliver the car with a tank full of gas and meticulously detailed. 3- best part of it, after 1 week of driving i found some little issues with the car here and there and booked an appointment with them. they fixed all the issues without charging me even one dollar although my car didn't have any extended warranty. Special thanks to: Andrew Goss, Sales Bruno Persichetti, Service advisor Dave, Service Manager

Brian Taylor

Park Lane in Sarnia Ontario is great I had the best experience there everyone is friendly no pressure I went in I knew what I wanted and I got it plus more Brian and Greg were very helpful with the process I'm a very happy please customer

Rahat Altaf

I was extremely happy with the entire experience from shopping and test drives right through to the final decision. While shopping I never felt pressured and felt that my questions were respected and answered by Dave Curtis, who was so easy to get along with during the whole process. When it finally came down to the final steps everything was looked after and I barely had to lift a finger. Dave did not stop there, when I came to pick up my car he made sure to go over every feature of the car and made himself available whenever I had any questions. His customer service goes over and beyond expectation. Thanks again Dave!

Laura Robinson

Always great customer service! Any services we have had done to our SUV has been fast and efficient. Highly recommend this dealership!

Ian Robertson

Great salesman, understood what I wanted and was not pushy about a quick sale.

Todd Mccallum

Great staff, great products, I would recommend this dealership to everyone !

Bob Michell

Andrew and Tracy were both great. They provided me with everything I had asked for plus more right up front leaving me with nothing to do but enjoy my new vehicle.

Tom Harmon

Excellent customer service. Responsive, professional and friendly.

Ray Yessie

Bought a Cadillac from ParkLane Motors and am very pleased with the service I received . Andrew made sure everything was taking care of and even picked me up at home when I didn't have a ride to the dealership to pick up my new vehicle . Roger took care of my extended warranty contract and made me aware of different options available to me . Very happy with my new Cadillac .

Ryan Hanicz

Great sales service and John was very helpful. Glad I left dodge and went to gm. Plus my new diesel terrain is unreal and gets better mileage than anything on the market. Thanks John v. And park lane

Mary Saunders

Buying out new car was the easiest process ever. Everyone at Parklane has been helpful, friendly and made our purchase amazing. Thank you Ken Silk for everything.

kyle Cloutier

I came into get a KeyFob programed, which is a 10 minute job. I ended up sitting in their lobby waiting for over 2 hours. I will be taking my business else where.

Holli Griffith

Today I left my car at Park Lane to have my car detailed and a routine oil change. Both were completed to my satisfaction, but what I would really like commend Melonie (Sorry maybe spelled incorrectly)for her meticulous care she took with my car.I usually have my car waxed prior to winter but due to my health I was unable to do this for this year. Melonie had my car spotless inside and out and the outside shown as good as the day I purchased my car from Park Lane. Thank you to Melonie for her remarkable job on my car and to the rest of the staff who always go the extra mile for their customers.

Al Mills

Great experience, great car. A good deal for both me and Parklane. Thanks Andrew!

Mackenzie Shuart

Excellent Jim was very helpful and got my dream car!

Al Jones

I bought a new 2018 Cadillac XTS from Jim Dudley at Parklane Motors in March 2018. Jim was very courteous and worked hard to negotiate a price that was acceptable to both myself and P.L. After the papers were signed, Jim made full effort to familiarize us with the vehicle features before we dove off. The whole experience was pleasant and we did not feel pressured to do something we didn't want to do. I have also used PL Motors for all my after purchases maintenance work for years and find their after sale service in the same professional manner. They will continue to be my dealer of choice. By the way - we love our new car.

Chris Avery

Sales staff were great to deal with. Knowledgable and personable. This is my second vehicle purchase from Park Lane and I was very satisfied both times.

Paul Redmond

I was very impressed with our salesman Matt Bailey, very knowledgeable on the product.He introduced us to the staff that we will need and hopefully not need.The Dealership was clean and organized.We would definitely recommend Parklane to our friends.

Lynda Willsie

Excellent service. Could not be better.

Alan Churchman

Bought my truck there in 2015, been going ever since for services like oil changes and tire swapping. They have always been helpful and excellent to deal with.

Eric Nirta

Dealt with Andrew, fantastic salesman, understands car sales in 2018, no bs, not pushy, easy to deal with, super helpful and accommodating. Would absolutely deal with him again.

JENN JONES

Everyone is so awesome there! Very helpful and friendly! Always satisfied with my experiences there.

DJ Oetting

My experience with Carlos at Park lane was great. He was a very professional and informative salesman. I left more than happy with my purchase and experience throughout the process and I would recommend Carlos to others buying vehicles in the future.

Lynda Proulx

Fast, excellent service.

Maddy Somerville

Nice people there. Good sales rep. Awful experience getting my car fixed. There was a GM mail strike when I was getting my car done so I had to wait 3 weeks for my car to be fixed and had to ride the city bus for 3 weeks. I understand a mail strike 100% is not their fault, but the service was awful. I called multiple times and they told me my car would be ready in a few days. They said that 3 times until it was 3 weeks later... I am still waiting for my car after they called yesterday and told me it would be ready yesterday and they never called me. Not pleased.

Constance Pickering

Matt was great, really appreciated his knowledge of EV technology

Niles411

Very good salesman Ken Silk was straight forward and honest. The staff stayed a few mins late on a Saturday afternoon to go through the sale with me and get my financing approved. I drove 2 hours to their dealership to get the vehicle. Easy dealership to deal with and I will be going back the 2 hour drive to buy my next vehicle from them.

ROGER HALFORD

Service my truck always on time

Andrew V

Great service! Oil change was quick and service management department helped me with my warranty claim with no fuss. Thanks Justin and Andrew!

Yves Massicotte

I bought a 2015 Silverado from Andrew in March 2015 and six months later because of my total satisfaction with my first buy I went back to Andrew and bought a car from him. My second experience was just as good as my first.

Jeanette Fleischer

Very friendly efficient and especially helpful. Kudos to Matt and Tracey.

Justin Brogden

Great experiences every time!

Richard Molewyk

Hit a deer and body shop got me in the same day.

Jim Ross

Very happy with the experience here At ParkLane when we purchased our new Yukon. Very Helpful and very courteous. A big thanks to Andrew Goss.

Michael Gray

- Great staff - very professional - Easy to deal with Great place to deal with when you are purchasing your first new vehicle. I would highly recommend them

Ryan Woods

Everyone was super friendly and helpful and made the entire process of purchasing a vehicle stress free and easy.

Glen Adam

Had a great experience purchasing my 2021 Cadillac XT5 sport. Andrew was very knowledgeable and no sales pressure and covid safe meeting. Andrew and the service staff serviced my trade in to receive top dollar. Suggestion that is no reflection on the dealership would be to include a spare tire, jack and keychain for the fob, for this large purchase.

N George

Update: Parklane followed up with me, applogized for the inconvenience caused and resolved issues to my satisfaction and convenience. Thanks to Bruno and the owner. Looking forward to improved future Business. I am moving up my rating from 1 to 4 ****** Previously, I had commented: Pathetic after sales service for Cadillac. They just want to push one on you with a smiling face. Once you are out of their gate the most horrible customer service for your vehicle service or maintenance. Above all, shows an attitude for your scheduled services, and makes you repent your Cadillac purchase. Especially Bruno, at the service division. I would never deal with them again whenever I have a choice. ******

Alonso Quixano

I found all the staff at Park very professional and helpful throughout the buying process in particular Andrew my sales agent and Tracy in finance made sure it was a very pleasant experience So thanks to all there

Beckie Leneve

Dave Curtis (sales) and Marianna (receptionist) were absolutely fantastic to deal with, my husband loves his new car! Id also like to Mention the amazing Service Manager who made sure our new car got in right away to have a safety completed!

Diane Rose

I enjoyed the experience of purchasing my car thanks to salesman Brian Keeler. He is a fine young man and a great salesman. He couldn't do enough to please me.

Jason Allen

Seemed unimpressed that I was there and bothering him. So I left.

Frank Scarpelli

Service department needs to realize it's 2018 and start treating women and men alike with the same respect. Bruno on the other hand was great !

Angela Mezzatesta

Horrible experience! I am actually extremely disappointed and wish I could just leave the car there and never return. I originally took the car in weeks ago because the car would not accelerate properly leaving me scared making any turns. They sent me away saying they couldn't find anything wrong. After two weeks I came back telling them that now it's worse they finally started fixing my car saying they would set me up with a loaner vehicle.. never happened.. I haven't had a vehicle in three days and their response well cutting me off trying to tell them this is very inconvenient is that it's not their problem they cannot do anything. I have never had such bad customer service in my life. I will never buy another Chev vehicle that is for sure!

Stephen Baker

Purchased a new car here 1 week ago. Sales Staff were awesome. Very happy

Matt Burrows

Broke down on the way to the USA Sean (mechanic) and paul (service advisor) got us back on the road with a mass air flow replacement. Our go to dealer always if we are in the area. Thanks again for the professional and exceptional service!

Dan Mullins

Dave was helpful and combined with his experience and dedication in order to make this purchase special once again! This was a second purchase from Dave. Thanks again! Dan

Barb McNair

Dave Curtis sold us a new car. He took time to explain all the details of the vehicle. Everyone at the dealership was pleasant.

Reg Veas

Just getting a body shop estimate!! They do great body work work in here!!

Shelley Page

Thank you for the reply. I will be waiting for your call next week. I have removed the post as I understand the current circumstance and hope the incident will be dealt with following our call.

Eric Suelzle

First time here, 90 min oil change. Brutal.

Henry Hegger

Excellent experience. Very knowledgable, helpful and friendly staff that helped us through the entire experience of buying a new vehicle. Park Lane is highly recommended!

David Mitchell

Great experience . Friendly and knowledgable Sales Staff. Would do business again.

Ron Morris

Just kicking tires

Chris Pamenter

Bought a Chevy Cruze in 2016 and couldn’t be happier with the service I got from point of sale to service over the years. Quality cars, better people!

Rebecca Marchand

Carlos was fantastic to deal with and the dealership has been very helpful with the concerns we had.

Jeff Lauritzen

Stopped in to look at trucks while on vacation. Andrew is sales made an offer on my lease that I couldn’t refuse. Roger in the financial department was also a pleasure to deal with. All the staff was very pleasant and helpful. I live 1400kms away and I would drive there again. Truck was ready for pick up earlier than expected, clean as a whistle and they even filled the gas tank. Very happy with my purchase.

Micheline Godin

Friendly

Daddy Lee

Bought a new 2020 Equinox Premier. The working staff there are very knowledgeable, experienced, and always willing to help you in any area. They find the best car for your needs and wants. Help you make it affordable to your budget. They want your new car last and show you packages and insurances to protect you that you can purchase plus freebies they offer. They show you all the features the vehicle has in it. They make you feel comfortable and at ease and never pushy. I highly recommend this car dealership.

Chris Rocca

Fantastic service every time I go in.

kim mann

Very disappointed with salesman and management after recent used car purchase. Misinformed of vehicle information at time of purchase and no resolution from manager. Would not recommend this dealership or purchase anything here!!!!!

Austin Renaud

Had the pleasure of purchasing a car here. Had Dave Curtis as my sales person and he was awesome. Made sure to get me the best value for my trade and made the purchase extremely comfortable and easy. Great dealership all around.

Ryan David Thornton Cross

I have been dealing with Parklane since buying a new 2015 GMC Sierra. The entire staff is courteous and helpful; the atmosphere is welcoming. I have confidence that my truck is well taken care of when I bring it in for regular maintenance. When we were looking at making an upgrade, Matt Bailey went above and beyond to help us make the best decision for our family. Open, honest, and no pressure sales. Top to bottom, a great place!

Christopher Michael Braun

Always courteous and honest in any dealings I have had over the years.

phil curran

Excellent salesman very easy to talk to and up to date on options and also very good trade in allowance

Lionel Doucette

we had a great experience the sales agent was one of the most friendliest and most helpful person we ever met and extremely honest went above and beyond to make our new vehicle purchase a great experience thank you Greg Lefebvre we give you a 5 star plus

Tyler Slipacoff

This place goes above and beyond what’s required. I would recommend to anyone!

Andy McKay

Worst experience I've ever had. I can't speak as to how their sales division acts, but their service department seems as if they have been trained to rip you off. Go ahead and buy a Chevrolet, but DO NOT bring it here for service. They only got 1 star because google wont let you leave them 0.

C Stanley

Fantastic experience again at Park Lane. Thank you Matt, Greg and Kelly for making everything seamless. Will return without hesitation.

Caulin Fraser

Excellent service, every question asked was answered. All around great experience.

Debbie ogilvie

Completely. Satsfied

Susan Miller

Dave Curtis was the best salesman at Park Lane. He was very knowledgeable about the car and very very helpful. He has gone above and beyond most salesman that I have encountered. He also helped me after I purchased the car when I could not figure something out he came right out and showed me how to program it very very nice person I recommend anyone to go and ask for him if they want to purchase a car????

Dori Taylor

Thank you to Andrew and the gang for helping out my daughter when the car quit while she was at school in Sarnia. I appreciate everything u did and for quickly fixing the car.

Leo Bettencourt

Stay away from the service department unless you want your car damaged.Very incompetent people rude and unknowledgeable.I would of given them negative 5 stars but Google wouldn't let me.

Megan Filion

Dealt with Mark when buying a new vehicle. Nothing but good things to say about him. Very helpful and he put no pressure on me to buy. He was able to get me exactly what I wanted and was patient while I decided on everything.

Pauline Thomson

Ken was a very pleasant, easygoing person to deal with. He was very helpful as was the gentleman in financing. Great experience. Love my new vehicle!

Christopher Dalton

Great customer service.

Paul Davis

My mom was called twice about an oil change which she confirmed. She mentioned both times she needed a ride and when she went in with her 1 yr old car purchased from Park Lane about a ride again. She had to wait for a ride as they were on lunch (isnt that why fast food was invented?) and then they forgot to pick her up at 4 pm, which she had scheduled 3x. She could tell the driver was clueless, but come on Park Lane, she is 86. I thought this dealership was legit, but I was wrong I guess.

Miki Nunya

Don't go here. They are as lazy as they are incompetent

Brad Hammerlein

Worst customer service I've ever dealt with. Had a ride scheduled to go back to work and missed an hour of work. Made it an inconvenience for me to call and see what's up with my truck. I'll never recommend this place such a joke and so unprofessional. Riverview in Wallaceburg 100% will get my business!

Gary Shrumm

Dave was very professional and knowledgeable in our dealings. I thoroughly enjoyed his good sense of humour during and after the sales experience. I would highly recommend Dave to anyone who is looking for a vehicle to purchase.

Deb McCormick

We had dealt with Park Lane before and treated very well. This time I think I must have had their best salesman, he took that extra time to explain in detail everything about my new vehicle. By the way I just love my new 2019 Equinox!!!

Clint Benjamin

Very friendly and timely service.

Jody Lauzon

Great value for my trade in. Nothing in the province came close. Went the extra mile when Yukon I wanted was sold and found me a replacement instantly. Worked on making it the same price as well. Very impressed. All done over text messaging. Lol

Shayne Smale

Best service around You have questions Andrew has the answer

Marc D

Parklane and Andrew gave me a reason to travel 6hrs to purchase my new Sierra. Trade in value for my old Ford was far beyond other dealerships. Andrew made the whole experience easy and pleasant considering we were communicating over phone, txt and email. He was very prompt and thorough. Paperwork and process took less than 1hr from the time I arrived till the time I left the lot with my new mule. Great experience!!! Many thanks to Andrew and the team - including Tracey.

Joshua Pelletier

Carlos is a great guy to go see for a truck. No pressure and very thorough. Easy to talk to. Roger was great for wrapping up the deal.

Terry Brown

Dealing with this place for 7 years for serving and maintenance for my GMC Truck and this department has to be the most unprofessional and rudest bunch I have ever dealt with , time to go elsewhere.

fred milsom

We very much enjoyed shopping for or new vehicle at Park Lane Motors. Mark Darrach, our sales representative, is knowledgeable , courteous and very professional. It is always a pleasure dealing with Mark because he learns of the buyers needs and then works diligently to see that those needs are met. We would not hesitate in recommending Mark Darrach for your automobile needs.

Steve McLaughlin

Long wait times for auto service

calvin pelleboer

I bought my new GMC truck from Matt Bailey. I am a small business owner from London and told Matt my needs and he found the perfect truck to meet all my business and personal needs. He was very professional and well informed about the vehicle. Great experience from start to finish. I recently had my vehicle in for scheduled maintenance. I left my truck with my company trailer attached. They detached my trailer, serviced my vehicle, cleaned my truck, and reattached my trailer for me by the time I came to pick it up. The service manager, Ryan Bailey, was very accomodating and coordinated my scheduled services in a timely manner. Ryan Williamson was also very helpful and a pleasure to deal with. I will definitely continue to make the drive from London to Sarnia to have my truck serviced here. Highly recommend!

None of Your business

Very friendly service, always a pleasure to deal with Parklane

Norman James Rimmer

The salesman that helped my wife and I with our car choice was Andrew Goss , and he was very knowledgable and more than willing to answer any questions that we had. I think that Andrew went far beyond what we expected from a salesman, and we will definitely go to Andrew for our next car, when that day arrives. I don't appreciate busy, pushy know it all sales people and Andrew was none of the above. He was a pleasure to do bussiness with.

william Woodworth

worst service evr had book and apointment to book and apointment to ahve vehicle looked at what a waste of time sure we will look at your vehice bring it in and park it for 4 hrs maybe we will get to it

Brad Lacey

Worst service ever, will never be back, I’ll pay extra an drive twice as far!! Couldn’t even call back, been waiting a month!!

Jim Sandlak

I live in London, Ontario and drive to Sarnia for all my car/truck needs! Our family has been dealing with this dealership for over 40 yrs !

Rob Bergenhus

Just an oil change. Friendly and prompt service. Spent some time with me with instructions on the car computer interface.

Diane Steinman

This is my second Cadillac purchase. Dealing with Andrew Goss is always a good experience. Professional, respectful & responsible.

Gloria Wright

Not impressed..with the service garage..three times I made appts.and never got My car done in time provided.

Roy Saville

Poor service Damaged vehicle while replacing part Made all sorts of excuses, and then blamed me Expensive and not reliable

Herb Van Ginneken

Great experience purchasing a new vehicle and Matt was awesome

Aaron Pedlar

Amazing, friendly and honest! Great people to work with. Highly recommend Parklane Motors

Mathew Donnald

I got some service done at this dealership and they give me my bill and the keys I paid the bill a few weeks later they call me up saying that they didn't add something to the billl and then they took me to court for it why is it my fault they made the mistake.

Ron Mogk

Service department is Bad!! Less then 1 star. They smile but ...... 2 days for a gear oil change . A seat repair that broke my seat more and they didn’t tell me plus a run around to repair And today an appointment for starter issue “first thing” Andrew said, 3 pm and no call and havnt looked at it. Live out of town so not an easy thing to coordinate rides. Love GM trucks but Parklane sucks!

Ron Skreptak

Over the years I have bought several vehicles from Parklane and have always had good service in the purchase period and during any service periods.