Reviews of Nissan of Sarnia (Car Concessionaire)

maxwell rea

Way too much talk!!!!

Jesse Martens

Was my first time going to buy a vehicle. All staff were super helpful and friendly for a first time buyer like myself. Would definitely recommend to my friends and family!

Amanda Sheppard

Very friendly and helpful staff. We are very happy with our purchase.

Patsy Jauniaux

We dealt with Kevin for our first lease, and the process was great. Very easy. Very friendly staff. Awesome service.

Loretta L

I highly recommend Nissan of Sarnia if you're looking to buy your first car or a new car. They are very professional and care about each client they serve. Their service department exceeded my expectations in regards to dealing with my concerns. Their Sales, management and financial representatives are truly amazing! They addressed every concern in a timely and friendly manor. I give Nissan of Sarnia 10 stars. Great job everyone!!

Tom Klaasen

Very relaxed sales process, nice folks, first time owning a Nissan, see how it goes

Alzuhbi Alzuhbi

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Nadia B

Honest, reliable and genuin customer service! I bought my first car with Patti back in 2016. She was truly an angel on earth and she made sure I bought a vehicle I loved. Almost one year late, I was in a car accident and my beloved first car was totaled. Fehim became my sales consultant and made dealing with the insurance a breeze. I got a brand new 2017 sentra and the transition was effortless. I always felt comfortable with the service I got there. Staff greeted me by name and i felt like family. Although I've moved to Hamilton, I can still rely on Nissan of Sarnia/Kevin to assist me with question and concerns. Thank you.Thank you.Thank you.

Arti Patel

BAD EXPERIENCE AT NISSAN SARNIA. i dont feel to put one star Aug 1, 2016 I order new tired from tirecentre it was $424.87 us dollars I got receipt. I got my tire by shipments on Aug 8, 2016 then I went speedy auto and installed new tires, 4 wheel alignment and tires balanced but they figure out bad controlled arms so they want me to change controlled arm parts in my car because they were no point to do alignment on 4 brand new tires so they installed new parts controlled arm in my car then they did alignment I have receipt after I came back to home. My husbands checks my 4 new tires was same design with same brand. 2 months after my car wont start its been cracky my husband call CAA for tow my car they dropped car at Sarnia Nissan dealer on Nov 24, 2016. On Friday morning I called they were busy so they said will check your car Monday which is Nov 28, 2016. then I was out of town so I said you can check Monday after weekend gone Monday I got called my car was good they inspect my car in details so there were one problem in car was flooded with fuel in engine but they take it out fuel from engine free of service on the phone they told I spoke them they said we check car in details oil and every thing were good they did rotted tires and they did free of service I have receipt that I didn’t paid nothing and next day we went to Sarnia dealer we pick my car Nov 29,2016 sudden my husband wants to do oil change in my car so we waited there for long they did inspect again same car which they did day before that time they said have rotted tires but they already did rotted my tires day before and they put comment on my billed have tires rotted but my tires was 4 months old and they already rotted my tires day before my husband didn't pay attention we just pick car and back home after couple days the light was blink in my car about tire pressure to low so I kept refilled air in my car then same thing happened again and again after I talked to my husband he check tires he figure out my front tire looks old which it was brand new tire 4 months ago I have receipt 4 brand new tires we talked Sarnia dealer sales manger his name is DOUGH HITCHON the he said I want see tires we went Sarnia dealer and he saw different tires after he didn't want accept there mistake that what they did he didn't want to talked to technician also he didn’t try to figure out he just saw tires he said we didn't touch your tires but they rotted my tires on Nov 28 2016 technician told me on phone but when we start arguments with him manager said we don't do free service my husband kept argue with him he just walked out last sentence he said I cant help anymore So, I don't recommended buy Nissan car anybody or go there and do your car service unless you go somewhere auto service and they do front of you which is best ever if you buy Nissan car and they do like this service and they don't accept there mistakes so i do not recommend or Good luck to deal with them however its your choice

Tom Yates

Test drove a Murano and a Rogue. Great help and information. We were looked after with respect.

Dawn Stilwell

Had some work done on the front end a few weeks ago. There started a noise from that area so I took it back to have it looked at. Found a loose tray which got new screws and noise is gone! And no charge! That made my day, as parts for imported vehicles tend to be pricey. Thanks Sarnia Nissan!!

Drake Butt

Worst experience of my life. I'd rather break my arm than buy anything from them again.

Slim Jim

COMPLETE WASTE OF TIME! Looked at an "as is" truck earlier today, I was a serious buyer and needed something for work. Spoke to two different salesmen about the truck at the same time. I requested the keys to take a closer look at the truck and a copy of my license/personal information was needed for some unknown reason. Whenever I've looked at a vehicle at a dealership, it was only needed for a test drive. After taking a more thorough look, I had then requested to test drive the truck. Then I was told it wasn't drivable as there was a safety concern which they needed to fix before it was sold. That would have been nice to know before I drove the truck to the front of the lot, even more so after asking what was found out after they apparently had a pre-safety inspection done. I decided to make an offer on the truck where it sat without any repairs as I am mechanically inclined. I then found out it was being held for another "potential buyer" who had viewed the truck a couple days ago! I asked if there was a deposit on the truck and the salesman said no. I have never met a dealer who would verbally hold a vehicle. Couldn't tell me that from the start? Something doesn't add up, I don't appreciate being lied to!

Tom Ridsdale

No nitrogen?

Lace Bagofcarrots

Very helpful in getting me in a new car

ali adel

Best dealership in canada

Paul Craievich

The staff of Sarnia Nissan are always “top drawer”... you feel valued and part of the family!! They really care!

Rajiv Lancy

Took my wife's car for service. Fantastic customer service experience. Genuine, courteous and patient with my requests. Went above and beyond to make me feel comfortable during my long but expected wait. Thank you Nissan Sarnia!

Janina Muszynski

Everyone at Nissan is great. I feel like a somebody every single time I go there. Think they're all great. Coop, Michelle 2, Danny, Karen, Kevin and the gal in the parts department. Thanks for the hugs and the great service.

GTR Mike

Always an excellent experience at Sarnia Nissan. Friendly staff that goes above and beyond to take care of their customers. Service department is top notch.

Rishu Sharma

The worst experience of my life i got from nissan sarnia. These people know how to make fool of people. They will try to be very good with until you buy the car but once you bought the car they will treat you like they don't care about you. Worst customer service....... after one year without investigating the matter they are replying fake news well said

Lyle Pickering

Great service, super staff

Bryan Stewart

Service is good

Osorno Martinez Angelica

Worst customer service.

Terry Easterby

Went in looking for a quote to purchase a car on Monday... five days later nothing... I will move on...

Danny Coccimiglio

Great staff and service

Jane Weller

We just bought a new Nissan Titan (2017) from these guys on a HANDSHAKE deal. They could not have been nicer and more straightforward to deal with. No stupid games, they were honest and both sides of the bargaining table felt good about the outcome. We got a great truck at a fair price. Will absolutely be recommending them and probably taking my other Nissan there for service too.

lyle mitchell

Bought my car used. Take it here for service. Excellent.

Michelle Brault

Very helpful no pressure

Jim Foster (Sepps)

Quick and efficient oil change on my new Murano

Henk Brouwer

Good and friendly service

zakariya memon

I've been to the dealership twice for oil change and the service was always good. Surprisingly their prices are cheaper than other mechanics even with full synthetic. They did put a wrong sticker on my car after the last oil change with the wrong date and mileage so im hoping my next oil change will be free ???? but yeah that's no big deal.

Steve

The staff here are very exceptional and knowledgeable I had a good time here I even bought a car

mike schmidt

Great Store and great to deal with

bellas toys

Inquired about a car that was listed on the website to find out it was listed wrong and off by $10 000 and they basically told me well too bad

Barry Sims

Great, honest service.

Marie G

On veteran's day ; they sure disapointed an old veteran today !!!! The car he signed for and regreted ( but was not able to get free of ...) was the priciest of all the same we see on car gurus ! Wether in london and all the way to Guelf :0 he is an ol veteran so he didn't check online :s and paid way more :(

Cathy Moore

Had.a great experience with.Danny.& drove.home with a new Ruby Qashqui! Thank you Nissan Sarnia!

Mike Nix

Great people to deal with. Everyone there is super nice. You can tell they all love working there. Dan "THE MAN" is a great salesman. Not pushy at all. Made our buying experience fun and easy. We had the car for a month and someone dinged the door and the body shop had us in the next day, and fixed the dent to perfection. It was a difficult dent because it was on a body line of the door. Only $230 to fix. Highly recommend this place and we love our Nissan Kicks.

kris madere

Use to be 5 * now i wouldnt even give it 1. I recently was talked to in a patronizing tone and talked to as if i were a moron. i was a repeat customer who has spent over 7,000 in the last few years in repairs alone, their old service manager would show customer appreciation in small ways to keep returning customers (worked on me) but today after i asked to speak with a manager and mentioned his name i was essentially called a mooch, my whole reason for asking for a manager was i was told i wasted half an hour of their time, then asked to pay for said half an hour, how does that make sense and thats very ignorant to boot. the ironic thing is my wife and i had already gotten paper work draw up to purchase a newer vehicle with them to which we were going in later to sign that night, say goodbye to that 28,000. I will happily be moving on elsewhere and spending my hard earned dollar somewhere its appreciated.

StigsCanadianCousin

Amazing experience buying a new Nissan Titan from Nissan of Sarnia. Worth the drive from London, to be treated like a human being. Thanks guys! I'll be sending my friends to see you whenever I can.

Saman K

A great place to purchase a car. Very friendly and professional staff. I bought a car there and I am very happy

Laura Mulvihill

Ordered winter tires on rims - got there to pick up. There were 4 tires and 4 rims. Their excuse was my husband had said he was taking them to our daughter's to instal so they thought he was installing the tires onto the rims and then onto the vehicle!

andertonforza

I bought a new Murano last year from Karen and I can't say enough good things about the buying experience. I did my research from local dealerships and then found the vehicle I wanted from Sarnia Nissan. Best price by far and the best finance rates. I did literally all the paperwork online and it couldn't have went any smoother. Was well worth the 7 hour drive to pick up my new vehicle.

craig bricksaw

zero stars (if I could leave zero) for their horrible customer service

Greg Johnston

I bout a car from them in 2016 and had problems with it ever since. All the machanics did was reset the code. Now 2 years later the transmission fails they replace it not even a week after that it did it again. Now they say it's fixed but Eco dose not work it's always driving in sport mode. And they refuse to fix the car now.

clare metcalf@rivernet.net

we bought a 2016 micra. Very pleased with the service.

Eric Clarke

Just arranged our 4th deal from Kevin's team at Sarnia Nissan. Our 6th Nissan from the Sarnia dealership over the years. If you buy anywhere else in Sarnia you are missing out on the best value and service you will get in the area. As a GM, Kevin is willing to interact with you throughout the deal to make sure you know exactly what you are getting and makes sure you are happy. Danny does a great job fronting the deal and then Karen puts it all together explaining and organizing all the details perfectly. It is a rarity to get big city service with small town values both financially and personally.

Laura O'hara

They were fantastic to deal with. They helped me a lot. Would definitely go there again.

Heather c

Yes 5 stars They take good care of you from showing you the car, to financing and follow up calls.

Katherine Chan

Every staff are friendly, including the owner. I am personally very happy with the place and business.

Jay Renaud

Great service

Pete-N-Cinda Williams

Fastest service Ever..