Reviews of Lambton Ford Lincoln (Car Concessionaire)

Tom and Tracey Bridges

Parts Department is amazing! Love the service ❤

Heather Elliott

The team was very helpful through the entire purchasing process. They took the time necessary to explain each step and to ensure a full understanding. They were very pleasant and made the experience fun. Kraig Williams went the extra mile and helped my husband set up Ford Pass. He took the time to ensure you felt comfortable and not pressured. So far the whole experience has been a positive one. Thanks Dale (Leonard) and Heather Elliott

gr8gadz

Thank you Carlos! I am from the Windsor area and this purchase was mostly done online and through correspondence, with extra pictures and questions and concerns all taken care of. Very happy with my purchase, thanks again!

Kim Dunk

Not too happy ..made ..an appt everytime i go there never get my suv washed .hv too wait fr hours after being told something else ..and being disrespected .by workers there ..maybe cause they think im a woman ..examp..sometimes i wait fr someone too serve me And i was with a fam member .they asked him not me he wasnt in line it was my suv..or rude comments back ..too questions .im hoping this was just a one day thing..last time i buy a ford im thinking.???? .

muffinzetti1

Friendly, helpful staff, prompt and efficient service and reasonable prices. We like the Quick Lane concept for servicing our vehicles.

Miranda Healy

Got my car detailed and they did an amazing job. SO clean. Moistured the leather as well.

P

I am totally shocked and in complete disbelief as to how my husband and I were treated when purchasing a car at the Sarnia Ford dealership. We purchased a Lincoln MKZ and within an hour of having this car, lights started popping up on the dash. We returned the vehicle and they assured us that it would be the first car they look at first thing in the morning. 4:00pm rolls around and we have not heard anything about our newly purchased vehicle. We phoned the sales manager who's name is Chris. The amount of unprofessionalism we experienced was absolutely mind blowing. He was referring to my husband as "man". He was rude and condescending saying "I don't know what to tell you, man. Things happen to cars sometimes, man. If you want to just cut the deal, then lets cut the deal." He would not go out of his way whatsoever to find out what was going on. Instead, he just welcomed us to cancel our purchase. The next day, we spoke to the salesman who sold us the vehicle who then began to apologize on Chris' behalf... Assuring us that if there were any further issues, the owner of Ford and himself will take care of us. They went out of their way to make us feel as though they cared and we appreciated their costumer service. My husband and I decided to give it a second chance and that we would keep the purchase and take the car home. Within an hour of taking the car home, once again all of the same lights started popping up on the dash. They assured us (again) that they will take a look at the car. After not hearing from them all day, my husband finally put his foot down and decided this is not working out. We are constantly chasing after them to keep us informed. This is just not sitting well with us and we would like to cancel the purchase of the Lincoln. There was no response from anyone and the car went back up for sale on their website. Once again, we have to chase after them to ask what is going on. We purchased this vehicle about two weeks ago and we have not been able to have the car in our possession for more than an hour. They are advertising a car that is "in perfect working condition." Upon purchasing, we received a massive checklist that states everything is in perfect working order when that is absolutely not the case. They sold us a problematic vehicle. We feel as though we've been lied to. We will definitely be informing our friends and family about this insane headache of a story and will be advising everyone not to purchase a vehicle from this dealership.

Deb Barnes

the work that was done was good except sometimes my door doesnt always shut tight with out slamming it..the issue was that it took almost a month to fix a door ..that seemed way too long however i did have a brand new car to drive thankfully through my insurance..i almost didnt put it through insurance and if i didnt i would have been stranded for a month with no vehicle because they took so long to fix it..they never contacted me at all throughout this whole time..i had to call them.

Endersothergame

My experience like so many others was absolutely amazing! Carlos Cortez was very engaging, and helpful in directing me to buy the right vehicle to fit my needs. The deal was handled professionally and efficiently at every step. From meeting with Carlos and finding the right truck, to working with Julie Hazzard to get the deal just right, to picking up my keys, I honestly couldn't ask for a better buying experience. Honestly I am excited for the next time I am looking to buy a vehicle I already know who to speak to; and now dear reader so do you.

Shakti Pratap Singh

In Lambton service I booked an appointment to get my car service, and whoever picked up the phone confirmed it for 8 o clock in the morning. But when I arrived in the morning they said you don’t have any appointment. Due to which I had to wait 2.30 hours to get my car serviced. And the problem that I had told that the gas is not going properly from the filling place , could not even correct it. So it’s my experience is not good in Lambton Ford Service Center Sarnia.

Cody Holmes

Bought a car and was told they would replace the custom/lack-of muffler with a stock muffler. Sales rep John Filia tried to brush it under the table and actually argued with me over the legality of what was on my car (it wasnt) instead of fulfilling the promise. I ended up dealing with Aaron Schmidtmeyer who was genuinely fantastic to deal with and reimbursed me for the muffler I had to pay to install. However Ford only covered $500. It cost me $560 total after a receiving a dealership discount on parts and not being charged labour from a family friend. The initial service and ford's unwillingness to fully cover the promised work was disappointing.

Bob Pierce

Staff was more then obliging. No appointment, squeezed me in change my battery found and fixed 2 slow leaks in tires. Had me on my way in no time. Thanks.

Ryan Giddings

Buying the car you want couldn’t be any easier. Working with Aaron Schmidtmeyer makes car shopping a breeze. He’s knows the cars and brands inside and out, and helps every step of the way. From finding you the best deal to helping you learn how the functions and features of your new car work, Aaron is there for you.

Emerald Eyez

Under the circumstances with the Covid and safety measures, the process of bringing in my car for an oil change,brakes and rotors was nice and smooth. Everything was taken care of and in a timely manner too. Thank you guys I appreciate you.

Frank Van Praet

Wilf our salesman made us feel comfortable about our purchase and it all went very smoothly considering we had to pick up our car the day we left for Florida. Steve the sales manager and Kate in credit also assisted to make this a relaxing experience. Unfortunately the car was not detailed to our liking but Wilf said that would be rectified upon our return. Overall we are very happy with our dealership our service personnel and our salesman.

Ed Page

Brought my 2015 Explorer in to Lambton Ford for service, the service engine light had been on and gone out but my vehicle cranked over for 5-10 sec's before it started. First thing they needed to order a mass air flow sensor. It was supposed to be in in 1 day but we thought we might as well take the vehicle home as it was a Thursday and just in case we would have it for the weekend. No-one called and upon us calling the next week the part had come in and told to bring our vehicle in. Not sure when they would have called??? Brought it in the next Monday and thought it would be a quick job. lol After a few days we called them and they said it hadn't made a difference and they would order an O2 sensor. After a couple days called them again. Possibly the sensor was a bad one and they would order another. No-one calls. We were assured we would be kept "in the loop" after the first O2 sensor, but we call again. Someone else takes over so we will definately know what is going on.hahaha We were told cars are very complicated and the tech's were stumped and at this point Ford Canada must OK any work at this point so as they can get paid for it. I can sympathize with a tech as vehicles have gotten much more complicated. Now a Tech from Ford will come and look at our vehicle. No one ever did come but they would tell them over the phone what they should try next. Anyway to keep it short because it is a long story they checked lots of wiring, changed spark plugs, changed oil and filter, changed fuel injectors and finally changed the catalytic converter. Of course they had to put in more gas which we were charged for to have it running for all of this. It did only have a quarter tank when we brought it in. No biggie. We did get a loner car after a little more than a week into it. Very disappointed that nobody could call to let us know what was happening after it taking 1 MONTH to repair. It cost Ford Canada over $4,400 and over $700 for rental. If it was me it would have been an extra 25%. This is a leased vehicle with 48,000 km's do I want to buy it out??? Not to sure... Not to sure about the service received either. If they had have only called once in while would have made thing a lot better.

Kristeen Ross-Bunda

My husband and I recently purchased a beautiful new 2019 Lincoln Nautilus and couldn't be happier with the overall experience. Aaron Schmidtmeyer was wonderful to work with and was able to provide us with an excellent trade-in value for our 2017 Lincoln MKC. Thank you, Aaron, for your professionalism and your commitment to customer satisfaction.

Brian Gibb

Poor communication. Just an unsatisfactory visit that should have been a lot easier on me as the customer. It was a warranty claim that my service advisor didn’t seem to care much about. I had to do a lot of the running around in order to get anything accomplished. I spoke to the parts department and found part numbers for my advisor to speed the process along. I’m also waiting for a phone call from the dealership currently on 3 recall notices I was sent about my other ford vehicle (2016 Explorer). I made the phone call at least a month ago and was told that they needed to get parts in and that they would be in touch within the next few days about the next steps. Not happy with my experience.

Ian Stewardson

Aaron Shmidtmeyer and Peet Buys at Lambton Ford are Two Awesome Salesmen. These two guys were a pleasure to deal with, the entire experience from start to finish was flawless. I'm super happy with my new purchase and even though I had added some custom accents to my new F150 the delivery promise was kept. Aaron and Peet were very knowledgeable and they were able to come up with the deal that made this purchase happen. Thanks so much for everything guys and I hope to see you soon.

George Alves

Service Department Always have a fantastic service from there! Right from when Brittany Cunningham answers the phone, she totally understands what true customer serivce is all about and follows up to ensure the appointment went according to plan. The rest of Warren's team is always professional, friendly and always contacts you with any issues! Thank you Service Department!! George Alves

Tina Sayers

I really appreciate dealing with Mike North in Service. Yesterday I came to switch off my winter tires and there was a scheduling mix-up (not sure if mine or theirs) but he made sure I got in when I showed up. Last summer I damaged my side mirror and went right there to see what could be done. They recommended a used part to save me money and when I was obviously overwhelmed by the thought of trying to locate one, Mike stepped up and made all the arrangements for me. This not only saved me a good bit of money, but took all the stress out of what was a very upsetting event. Now I come here regularly for oil changes, just to get my reports and recommendations as they are always helpful. The fluid top ups and other small things, done automatically, are also appreciated. It gives me peace of mind to have my car maintained here. Thanks so much.

Nate Smit

Josh and Shawn helped me get some details on some some stuff going on with my car. They aren't pushy, but very clear about everything. Thanks for your help and friendliness!

Ali Khan

I recently exchanged a vehcile at Lambton Ford. The people were very nice, helpful and worked for my best interest. They tried their best to give me a geat deal, even when I wasnt aware of the current discounts. I felt very comfortable buying my new car from them. If you around and looking for a Ford, definitely give them a visit. I am sure you would be happy that you did.

Bob Fichuk

I left Kitchener at 3:30 AM on a 1600 km trip to Fort Frances. Once on the 401 my F150 would just loose all power about ever 70 km. I would coast to a stop and then restart and be on my way. I was just to the border when it didn’t easily restart. I found googled for directions to the nearest ford dealer and manage to limp my truck to Lambton ford. It was 6:30 am so was just waiting for them to open when an employee plugged up. I asked about getting my truck fixed and he directed my to a service door where Mike a service rep had me drive inside and took all the information and said he would have a service tech look at it 1st thing. By 9 they knew the throttle body had failed and ordered one from another dealership. When I Was told about the part not being in stock I expected I would have to stay overnight but they had the part couriered And it arrived by lunch. They had me back on the road by 1:30 and felt very bad that I was delayed. Well this is one of the best service experiences I have ever had. The team at Lambton really cares about their customers. I felt so helpless and they turn a bad experience into a great experience. As having run a service shop for many years these are all top notch employees. I watch about 15 customers be helped by 4 different service reps and they all took the time to fully explain what had been done to solve the customers problem or what would be done. Well just want to say thank you to Mike, Rob and all the staff for getting me back on way. Sorry 5 stars are not enough for this dealership!!!

Trevor P

Aside from referring to me as "Shirley" in the email I received asking for feedback, the experience at Lambton Motors is always top notch. I've been going there for a few years now to have three different new vehicles serviced and they always to a great job.

Brandon Guay

Was a great experience for sure!! they made sure i was taken care of as fast as possible and got the Mustang back on the road in record time Thanks Guys ill definitely be coming back next month for my regular check up!!

Charlene Scott

In October I bought my second vehicle from Lambton Ford and I am so confident that I will be a lifelong customer, both in buying a vehicle and also in their service centre. Both buying experiences have been smooth, seamless, and the staff have made me feel like a valued customer. When I bought this car, I paid for two year licensing and though they mistakenly gave me the sticker for one year, they replaced it immediately once I called. Recently I needed to have my vehicle serviced and I was blown away with how kind the staff was- they even offered to wash it for me free of charge!! I was so excited and told everyone I knew how important they made me feel.

Kaleb Laporte

Lambton Ford has been amazing. They go above and beyond on each visit. My most recent visit was impressive. My truck needed a special warranty issue dealt with and the service ran over time. They didn’t say sorry and leave me to figure my day out without my truck they actually arranged a rental. I had two or three similar situations with a well known Dealer just down the street when my wife’s Odessey needed work. I had to get a ride home and borrow my in-laws vehicle to get around.

Linda Miller

I have nothing but good things to say about my recent purchase of an F150 at Lambton Ford. Aaron was a huge help, kept in touch and made the process easy. The Lambton Ford Team was good to me in the past and I am thrilled to be back.

John Lang

We are very pleased with the F150 we purchased from Lambton Ford, it's exactly what we were looking for. We had been looking at various area dealerships but did not find what we were looking for until we came across the F150 we saw at Lambton Ford. Our salesman Peter was very professional, easy to deal with, and did not pressure us into a purchase, working hard on a deal that we would be happy with. And then when we picked up the vehicle, another salesman, Aaron did a great job in making sure that we were familiar with all aspects of the truck before we drove off, and also sent us some helpful links later that day. A big thank-you to all at the dealership, and we will be sure to visit again as well as send others to Lambton Ford who are looking at making a purchase.

Joe Barnes

The staff at Lambton Ford are outstanding ! That is why we have been dealing there for so many years . Efficient, knowledgeable and professional . Love this place and will get our next vehicle from them when the time comes.

Dave Scarlett

We have purchased two new Fords from Lambton Motors (Dylan Kerr as the salesman) and I am very happy that we did! I have owned some pretty high end vehicles in the past (BMW 7 series, Audi A8) and the quality of the new Ford products is first class, as is the service and support from Lambton Ford.

Diana Speed

I found the Service team at Lambton Ford (Sarnia) to be extremely helpful and efficient. They take great care in protecting my health and safety while servicing my Ford Edge. My thanks to Jerry especially!

Dean Holtz

I was in the market for a new vehicle and specifically a truck. I had already researched trucks for about 50 hours online and especially after driving all the main half tonne trucks, I felt the Ford F-150 was the next vehicle for me. Peet and Aaron at Lambton Ford were so accommodating in letting me drive several trucks, looked at so many options and put together many compelling offers. A great experience that is beyond most other dealerships I've been to. Keep up the great work and thanks!

Larry Luciani

Had my car in for an oil change and to replace a seal on my front axle. As usual the folks at Lambton Ford were terrific. They gave me a courtesy ride home and had my Escape fixed in a timely manner. Highly recommend them!

Container Gardener

Amazing customer service from Paul and Rob! Bought a new Explorer XLT and I love it. I cannot say enough about how the team at Lambton Ford go above and beyond in their customer service. We have been loyal customers of the dealership for many years because of how they look after their customers both from a sales and service perspective. Thanks Paul and Rob - great experience as always!

Bob Young

The customer service in all aspects involved of buying my first car was fantastic! Every single person involved were top notch professionals, and I will definitely return whenever I need another vehicle. If I have 1 negative comment, it was pretty frustrating to buy a brand new car in that models year, and drive it off the lot with barely enough gas to get me to the gas station. That is my ONLY complaint. Great service, great people. If I ever want to get a different vehicle, or anything would go back for sure.

Chris Daly

Not a personal experience, just helping a friend out driving home to and from location while he is struggling with the service department for the last week or so.

mary beth peacock

In for service, Lambton Ford, surprised me by looking at my car and giving me fairly good news. We had differing numbers in the end, that could have been costly for me. It was at this time I saw the true example of "Teamwork" come into play. One person talked to another and another and in the end, the outcome was perfection. What people who work as a team can accomplish never ceases to amaze me. Thanks to everyone at Lambton Ford. : ) MBP.

Phil Stel

Never bought a car from here but have been dogged by emails from them asking on feed back for a Ford Fiesta I have never seen the inside of. I live approximately 3500 miles away and although I have asked to be taken off their mailing list still getting them. Hopefully now I have given my feedback they will take me off!!!!!

Stuart Chartrand

I was searching for a truck to replace my minivan and lambton Ford was able to find me a great truck for a great price and gave me fair value for my trade in. Carlos, my salesperson was very helpful and professional.

Raymond Pierce

Service was done in a timely and professional manner. A small issue was also diagnosed and fixed. I am definitely going back to Lambton Ford in the future.

Dan Guthrie

Changing my review from a 2 star to a 5 as the Lambton Ford Service team did a wonderful job of taking care of my Fx4 this time around. Great Customer Service! I will definitely be dealing with them in the future! ------------------------ Had my 2012 F150 looked at for Bluetooth issue and 4x4 noise. I have 3 years of Bumper to Bumper warranty. Instead of consulting with me on these issues and looking at the truck and maybe taking a quick test drive with me it was booked in for diagnostics which is good but a little customer service with someone who has paid over $3K in Warranty could have gone a long way here. I was charged the measly $40 for diagnostics when nothing was wrong. I just didn't know some details about this truck I bought from Ford last year. I just expect after paying for a good warranty like that could have triggered a moment where the tech took a few minutes with me to quickly look over the truck and I would have been on my way instead of booking me in for the day where I didn't have my truck and had to be shuttled to and from work. Customer Service wasn't the greatest but getting me in quick and at least giving me a shuttle to and from work was helpful.

Keith Young

I made my appointment over the phone for a tire swap and oil change. I arrived at the dealership and they started. In less than an hour they were done and I was on my way. Fast courteous service.

Jay Scarr

Friendly, courteous, staff. Service provided in a professional manner in a reasonable time frame. Highly recommended!

Michael Doupe

Service was vey good. Contact person had been very nice and honest. The result of the safety check was a little overwhelming but that is not anyones fault due to safety regulations.

Mallory Potter

Great and friendly staff! Love my new 2019 escape titanium! Thanks Carlos!

Ian McLean

I love my new f150 and was very happy during my purchase experience with the staff at Lambton Ford. Rob, Aaron, Chris, and Mike were very thorough and professional. Thank you!

Andy Bissell

Great, fast, efficient, courteous service. Always a pleasure to have my truck serviced by true professionals

Mateusz Sobie

Unfortunately, one big mistake. Check your manual before the visit. Came with a problem that was diagnosed and later fixed, but was informed I need service: engine oil change - because of bad colour (manual says that is normal and according to car computer still 61 % good), and based on my mileage I need spark plugs service (according to manual I have still 30 000km) and transmission fluid flush (still 130 000km!!! before is needed). When part needed for fix arrived the service was scheduled. I was asked to leave my car and assured it will be done before noon. After 1pm I called and was informed it will be ready in few hours. Furious, I mentioned I need my car and was asked to wait for call back. In 5 min My car was ready. To make things worst, on my way to destination I heard flapping noise from under my engine. Had to visit another mechanic (at that moment I was hour away from Sarnia) just to be informed that the engine undercover was not properly installed - all the screws were missing. Sorry, but it was my last visit.

Samantha Scimmi-Rompf

Both the sales and service teams always provide top of the line customer service and have gone above and beyond for me on multiple occasions, including our most recent vehicle purchase.

Tim Maxfield

Had a good expirence. Work was completed. It took a little longer than planned but I was loaned a nice big F150 while the service was completed. Very pleased.

lisa robertson

I Love my 2018 Ford Ecosport .. Thanks Lambton Ford, for your great customer service.

Anna Coccimiglio

We purchased a Ford F150 and all aspects of the experience from test driving to purchase were phenomenal. Would definitely purchase another vehicle from this location.

Ali Catt

Really impressed with the gentlemen at Quicklane, Bob ( Robert Munday) was very helpful and he explained everything that needed to be fixed as well as what could wait. Since I had a fair amount of work to be done, and my bill would be high, it didn't seem so bad because the guys were all easy on the eyes, and somehow that helped when paying for the bill...lol. To be serious, I was really impressed with all and also with the young lady (sorry I couldn't recall her name) who drove me home and picked me up. Thank you so much. You guys are awesome! Ali Stoner

Gene Siebert

Very pleased with the whole process it was hassle free. Great staff and a quality repair even arranged my rental I highly recommend them.

Pat Ovens

Lambton Ford truly knows the meaning behind customer service. When met with a few set-backs on the Production (ie. assembly) side of my 2021 Ford Bronco, Reg Hanlon and Kraig Willems were always willing to go the extra mile to find out the most up-to-date information and were always prompt in communication the current status of my "Bucky". I knew what I was getting into reserving and purchasing a first year model of a vehicle that hasn't been mass-produced in 25yrs+ but ended up being pleasantly surprised with how I was treated as a customer at a dealership. As a first time Ford owner, I will definitely be returning to Lambton Ford in Sarnia for my families future vehicles. Pat.

Stephen Marsh

Took my Edge in for new winter tires. 20” are not easy to find but Lambton Ford was able to source the ones I wanted. Michelin X-Ice. The Quick Lane was able to get me in within a one day to get them installed. As always, great service and the best price in tires in town!

Patrick Kerr

The recent purchase of our new Ford Explorer went smooth. We were treated with respect and found all staff friendly, knowledgeable and helpful.

Vicki Walling

Love my new Lincoln MKC! Peet Buys was the best salesperson that really listened to what I wanted and needed. UPDATE: APRIL 3/19 My welcome lighting stopped working in January and in early February I took it in for service. The lights that display the logo and my headlights that should come on as long as I have my key fob as I approach the vehicle hasn't worked in 3 months and although I know they have looked at it several times there's still no resolution. I'm quite disappointed at this time, not with the service team, but with how the vehicle is failing on this issue. I was initially disappointed in the service dept but I know they kept trying to find a resolution. UPDATE from June 2019 After my suggestion to check the other vehicles on the lot with the same problem and finding some worked and some didn't it was finally determined that since I don't drive a lot during my work week and sometimes not at all on the weekend the alternator was not charging the battery sufficiently and the luxury of the welcome lighting was the first thing to stop working. After a few more times in service they thought it was trouble with the battery and charged it overnight. Lights worked for a few days and then stopped again. It got to the point that my infotainment screen stopped working so I brought it back right away. This time the service dept. installed a new battery, charged it and advised me to drive it a little more often. So, my husband and I use my vehicle whenever we go anywhere together and it is now Nov. 1 and all is good! Sad that the engineers couldn't determine a fix but glad the service techs finally came through. It was a bit of a bumpy road to get there but each time the service team was very pleasant and apologized for all the inconvenience. Warren, the service manager (I believe) in particular, is always the most pleasant, courteous and friendly person to deal with. Oct. 2020 Had routine oil change and tire rotation scheduled and completed quickly. While there I advised of a climate control issue. After my regular service they investigated and were able to replace a sensor and the problem was resolved without another appointment so very happy.

Krys Lahaie

Had an experience last week where my car was leaking oil like crazy. Found out I need 2 seals and a gasket replaced. My car had lost almost all of its oil. This concerned me as the prior day I had been on the highway driving. Taking my car in to Lambton Ford was the best thing I could have done. They advised me that it would take a few days to get the parts in so I left my vehicle with them. When they finally called to say that it was ready I was expecting a huge bill for the repairs. To my surprise and delight I was advised that there was “no charge” to me! I had an issue earlier in the year with a broken dipstick that need to be replaced and they attributed this new issue to the prior one. Excellent service from them! Thank you so much for being there for your customers!

Derek Noble

There's 2guys work in the parts department. The older gentlemen is fantastic. The younger guy with dark hairs way slow and seams to take pleasure in making you stand there waiting and waiting and waiting some more! PUT SOME SEATS IN THERE!

Matthew Matias

service is great mechanic fixes my vehicle properly every time and also talks to me about things to look out for or the good points of my vehicles.

April Lewis

Once again we had a great experience with the purchase of a new car for our household. Sales and financing was great, thanks again. Will recommend to friends and family.

S Baxter

The previous week I went to Lambton Motors for an auto part, they said it would be in the following Wednesday (12,28). That day I went in for oil change and tire rotation at the Quick Lane. Essentially without the service dept. people knowing I was there for service found me in the Quick Lane and installed the auto part for me. Can't say enough about Lambton Motors, I will not deal anywhere else.

Cathie Fergusson

I took my 2012 Ford Focus in for a recall. The staff was extremely friendly, and the work done quickly and efficiently.

Jeff Nagy

Completely satisfied, Paul was my salesman and he was fantastic. Thank-you very much.

Melissa Cameron

Just bought a van from these folks and the entire experience from start to finish was incredible. Our dealer John Filia was excellent and the whole staff was so friendly and knowledged.

Brent Lucas

Big shout out to the service department ! Never a worry when booking an appointment here. Exhaust parts replaced and THE WORKS package done before lunch ! Thanks for the great works and service.

Hollie Millholland

The best service in town. I wouldn't go anywhere else! Highly recommend for all things Ford.

Jordan Parker

Went above and beyond to meet my specific needs and did a fantastic job handling complications during my change over between vehicles. I've already referred someone to Aaron and the team.

Brenda Ryan

Our experience at Lambton Ford was excellent! John was very accommodating to our schedule and needs, and knowledgeable of the product. All the staff was very welcoming. The prices were fair and the process seamless overall.

Jake Wilcocks

In and out in a timely manner for the service that I was having done. They have a lounge for customers to wait in while their vehicle is being serviced. One of the main criticisms I would give them though is that they are poor at communicating over the phone. They sent me a recall notice, and told me to get in contact with them to book an appointment to have the issue fixed. I called 3 separate times, each with no answer, and left 3 separate voicemails, all requesting that they call me back to get my recall notice sorted out. It wasnt until I called a different department on my 4th try, and explained to them that I hadn't heard back from the service department despite having left 3 messages, that they finally got into contact with the service department for me. They had to actually walk the phone over to the service department for me and hand it to the person who was responsible for having not returned my calls. They cited "phone problems" as the reason why they had not returned my call in a timely manner.

Shelley Freer

Very impressed. Required an oil change for my car - during Covid. I live out of town, and staff come to my home picked up car and returned it to me. It was greatly appreciated.

Eric Barss

Thanks Kraig you were very helpful and friendly. We love the truck.

Barry Japp

First time doing business with Lambton Ford and was very impressed. Sales team was great and found my dream truck. Definitely would recommend.

Jody Minaker

Service was very helpful. I also have my 2018 F150 serviced there and Mike is very accommodating. Would recommend Lambton ford for a good experience from purchase to service

Ron Hind

Great staff. They got me in for a complete vehicle check, oil change and tire rotation without an appointment. Replaced my wiper blades and changed my air filters. I wish they were my local dealer.

William Butler

Great service department. On time as scheduled great for active people. Do what they say they are going to do. Mike North our service rep. is the best.

Bobby Panela

I made an appointment with Mike to have oil change and I also mentioned that I am hearing something whenever I press my brake pedal and the ABS light comes on from time to time. Mike was very kind enough to listen the problem I posed. After awhile he called and said that there is problem with the sensors and need to be replaced. So I said to go ahead with the job. Hopefully this will correct the problem and never to recur. Mike said that there is a 2 year warranty. Mike is pretty good in doing his job. And that's the reason I talk to Mike whenever I need and an oil change or something else.

John Underwood

Salesman, John Filia, was excellent. He quickly located a convertible Mustang in Ontario that fit our requirements then, when we changed our minds about buying a convertible, ran us through the fastback models on the lot. When we picked up the car, he took the time to instruct us on the use of the various subsystems in the vehicle. Mark organized financing quickly and efficiently. Overall, an excellent experience.

Garry Work

I suddenly had no A/C in my car. I took it to the dealership (Lambton Ford) and described what happened. The car was instantly taken in by one of the technicians and diagnosed. I was informed the part needed would arrive the next day so I chose to leave the car there that night. I was then taken home by their shuttle service. About mid morning the next day I was contacted that the car was ready. The shuttle came, picked me up and brought me to the dealership where I retrieved my car. One could not ask for more quicker or efficient service. Thank You Lambton Ford and all your people.

Lorie Hook

We needed some repair work done before an out-of-town trip coming up in 2 days. They were able to schedule the job the next day and problem was fixed. Many thanks to Mike and the team.

Karen Norcross

I brought our Ford Escape into the dealership today for one of the new detailing packages. They promptly meet us and gave me a car for the day and at the end of the day called to let us know that the vehicle was ready and it was VERY happy with the job they had done! Very clean and smelt very nice as well they even washed the vehicle and it was an interior package we had purchased so we are very happy with the service and would definitely recommend to anyone looking to get their vehicle cleaned.

Joanne Glasgow

I have just picked up my 2021 Lincoln Corsair from Paul and Rob at Lambton Ford. I could not be happier with not only the vehicle but the staff. From the moment Paul reached out to me to ask if I was thinking of changing my car it has been another great experience. This is my 6th vehicle I've purchased through Lambton Ford and will continue to return. Even though I do not live in Sarnia, nor do I get my vehicle serviced in Sarnia, I will say that nothing beats the service I receive from the Lambton Ford Family. The professionalism and helpfulness of Paul from day one has been outstanding. Julie was also very friendly and helpful with the administrative side of things. I would highly recommend anyone looking for a Ford or Lincoln to visit Lambton Ford!

Helene Postma

We had a great experience purchasing our 2021 Ford F-150 from Kraig. He has a great personality and very knowledgable! He was always available to us ! He made the whole process very easy even during covid! We would recommend Kraig to anyone !

Robert Collie

Service department was working very well and sales team friendly as usual. In and out within 1hr of appointment time for snow tire change-over seemed good and it was faster than my other cars service provider. Wi Fi and free use of a PC was a nice bonus.

Gord Lilley

Always friendly, professional and the job is done right:)

Terry Willick

Was happy with friendly staff, Very happy with my new Escape SE. No complaints about my experience at all : )

Brett Begarnie

Had a great experience! Staff and sales people were very knowledgeable and thorough. I love my new F150!

Angela DeGroot

This was my first vehicle purchase. I absolutely love my Ford Edge. It had an alignment issue as soon as I drove it off the lot. The mechanic (Mike) was very helpful and nice when I brought my car in. The only down fall: My salesperson went back on her word about the winter mats after I had purchased the vehicle. Winter mats were included with the deal. When I had picked up my car they had forgotten to put the mats in. I had a face to face conversation about this with my salesperson and she said they forget all the time and would be ready when I came back in for my service. When I had made an appointment to get my car serviced, I had emailed her asking for them to be ready. Her response was "The mats are not included, that was a one day deal". This made me very upset as I had just purchased a very expensive vehicle and my first one at that. It made me feel very unappreciated as a customer and I won't very be dealing with that dealership again because of this salesperson. I had emailed her back very upset and asked for her manager and she never responded. I didn't want to deal with this dealership anymore as I was sick of the "run around" I had already gone through. Needless to say, this salesperson ruined my experience of purchasing a new vehicle and I wouldn't recommend going the dealership or salesperson to anyone.

John Hanly

After I had my oil changed, the tech noticed the serpentine belt was cracked. So I took a chance and went to Lambton Ford on New Years Eve day no less. They took me right in, and found a proper belt and told me it would be started after lunch and would take an hour to change out. The tech that was going to do my job came right in and worked through his lunch. These people are awesome. Great personalities too!. I was back in my vehicle less than a hour after leaving it. Perfect. Allowed me to enjoy my New Years Eve.

Kevin Edgat

Connor was great explained everything about the oil change and Ford pass

Cat Myers

Went to buy my first car and had a terrible experience. First off, the salesmen told me the car was clean and it wasn't. The car had been in an accident and the only reason I found out was because I demanded a car fax. Demand being the key-word here as the salesman rudely tried to deny me the fax unless I promised to buy the car since the fax costs $50. He also failed to contact me for two days after making a deal so, I cut ties with him. Needless to say, I would not recommend this dealership to anyone!

Thomas Pearson

Mike North was great, he was polite, courteous, informative. This kind of customer service is what makes or breaks a business. This is why I’ll be back. T.A.Pearson

Keith Hiltz

Sales rep Melissa was wonderful. Answered all the questions I had. Was not pushy or tried to push us away. Took her time with us explained everything very professional at her job( even better than some guys I've talked to not there )

Wayne Workman

Excellent service. I had tow truck within an hour of calling roadside assistance and my truck was repaired and back home by the end of the next day. All questions about the warranty issues were answered completely. Very courteous and knowledgeable service!

George Hammond

as a client wanting some car service , lambton ford has always treated me with respect and kindness . work has been done well and they actually listen to you and your car problems . i was offered coffee and given the morning paper while waiting for my car . thank you .

A.J. L

I have been taking my vehicles to a local business for oil changes for years. After buying my new F-150, ford told me about a loyalty program they have where you can get a free oil change every few. I also found the price was similar to those 10 minute express outlets I had been using. Even better, ford lifts your vehicle and rotates the tires for an extra ten dollars. They also told me I can get the same loyalty program with my wifes honda. The staff was friendly as usual. I would recommend this place for oil service to everyone!

John Dangela

Dropped my F150 of for repair truck was fixed quickly and professionally great work Lambton Ford!

Brendan Tate

Paul was excellent. He worked with us to get the details of our lease just-right.

Stefanie Czornyj

Johnny who was our agent was exceptional. He made it easy for us to shop for our SUV. He helped us out when we were in a bind. I have been telling everyone that is looking at cars what a great place Lambton Ford is. Next vehicle - we will be back. Thanks for everything.

Katie White

Great experience. My new explorer purchase experience has been beyond great. Thanks to the staff at Lambton Ford!!!!

Glen Knott

I gave my wife this Mustang for for 50th Birthday.... Loves every minute driving her new ride... Thank Lambton Motors for keeping the Great Secret!!

Lucie W

Great Service today I had my snow tires changed out for summer tires. Service was excellent, I had an appointment & they were right on time. They serviced my vehicle checking fluids topping up & also checked my cabin filter to make sure I didn't have any critters living in my vehicle. Thanks guys See you on my next service. Thanks Lucie

Carole Mariuz

Lambton Ford made the purchase of my new Edge a great experience...they discussed different options, vehicles and asked what my needs were to recommend the perfect vehicle. All staff so friendly and professional. I would absolutely recommend this dealership 100%.

Kathleen Sanders

I took my dad here to get him a newer vehicle. Kraig was our salesman and he was awesome. My dad loved how easy Lambton Ford made everything and he loves his new Ford Edge.

Justin Lajoie

took a bit longer for the new gas tank to arrive and had to call to see when it was in and schedule my own appointment, but otherwise, the service itself, and getting the gas tank in was smooth and painless. The gentleman I spoke with after even gave me some good info about some other vehicles. Great personal touch. Thanks a bunch.

Terry Haines

We had a noise with the drive train of our new motorhome. Dropped into see Darren in the Service Dept and he immediately had Rob take a test drive. The noise did not reappear. Rob put it up on a hoist and determined the problem and fixed it immediately. We were on our way again within 1 hour. Thanks Darren and Rob, you got us back on the road and back on vacation. Appreciate your help!! Would definitely recommend your Service.

Miranda Sheppard

Warren from service has always been amazing. I deal with Paul for all my sales needs. I'm now a true Ford girl

Andy schmidtmeyer

Got F150 Truck detailed via Lambton Ford, and noticed several logistics issues, namely: Got on Lambton Ford website and found no link to any detailing services offered. Then called Lambton Ford general number and they directed me to "someone in the finance department" to make a booking appointment. Left an answering machine message with that mysterious person. After waiting 2 days still never got a response! Then walked over to the detailing shop and talked to "Tyler" directly and he made all the arrangements happen immediately. The day of the appointment for detailing I drove the truck to the detailing shop on Confederation Street. Then informed that I needed to take the truck to Lambton Ford to "log in" the appointment. When detailing job was complete, I called to Lambton Ford and got the communication run-around. There was no contact "point person", talked to several people in different departments and no one really knew if the job was done or where the truck was located. There should be a clear list of instructions on the Lambton Ford website on how to get a vehicle detailed, especially considering that the detailing shop is not located on the premises of Lambton Ford and the detailing shop cannot take payment on site. I understand that this detailing shop is a new sideline business and can appreciate the growing pains. With all this said......Tyler at the detailing shop did a spectacular job !!!

Patrick

It was a pleasant experience. Staff was super helpful and friendly. Would have been nice to drive away with a full tank of gas.

Ayn Rand

Paul takes great care of my personal vehicle needs along with my company needs. I highly recomend them

Ezio Di Loreto

We were very satisfied with the help and guidance from Peter Provencher during the process of choosing our vehicle. Peter took good care of us. It was a nice & friendly atmosphere at Lambton Ford. We would recommend our friends to purchase a vehicle at Lambton Ford. Linda & Ezio Di Loreto

Paul C

Overall good service. had a couple of smaller issues after work was completed but they fixed it quick and at no cost to me. even picked it up and dropped it off my vehicle so the issues could be resolved. will continue to use Lambton ford for service work

Steve Harris

Peet Buys was very helpful, made everything go very smoothly and would recommend going into see him if in the market for a new vehicle.

Barbara Plain

I had an issue with my truck that was the result of an oil change being done at Lambton Ford. I called the service Manager Mr. Darren Murray. He immediately took action to fix the issue by getting me a truck to drive while mine was getting taken care of. When I picked up my truck it looked brand new inside and out. Very impressed with the way I was treated!!! Very grateful ????????????⭐️

Irene Kennedy

We were extremely satisfied with our recent experience at this dealership, pleasant friendly staff and our salesperson Dylan was very knowledgable and helpful. We are loving our 2017 Escape

Pierre Desrochers

Very helpful staff! To be able to have a "one on one" chat with the mechanic about my service that he had just completed for me,is totally unheard of these days,let alone to fit my truck in without an appointment as just a WALK IN on a day that surely looked very busy. Codos to the service guy at desk there to allow that to all happen,again in short notice. Very very impressive, Thanks again, Pierre

Howard Lucas

Had a problem with rust appearing on my 2917 Lincoln MKC. Although it was just out of warranty, Lincoln and Lambton motors did what they could to make this right. They took the vehicle into the body shop and removed the rust on all four doors and the hatchback. Everyone was helpful and courteous and the care looks great today. Thanks Lambton Motors and Lincoln for recognizing a problem and doing everything possible to make it right!

Julie Somerville

I'm from Michigan and had to get my car towed to Lambton Ford last night. They were able to look at it today and fix it as well. Thanks to Jack, Ron and the shuttle driver (I'm sorry I didn't learn your name!) who were all very helpful and kind.

Julie Tannahill

To the technician, job well done. To the Service advisor, Kurt, very thorough in explaining all that was done to my car plus cost of each job. To the shuttle driver, Dave, good driver , nice & friendly.

LJR Roberts

The purchase of our 2019 Ford Escape was a good experience at Lambton Motors in Sarnia. All paper work and the delivery of the car was completed in record time, the personnel were very helpful and knowledgeable. All our special requests we handled with professionalism. Our courtesy trade deal was also handled well and a big Thank You to All those involved, including people in the Service area. A Happy ending for All. Thanks again - Peter, Reg, Mark and service area personnel

Robert Crabtree

Staff and sales rep were very friendly, professional and easy to deal with. This was the 3rd time I have purchased vehicles at Lambton Ford.

Madison Jane Zyluk

I bought a car from them from another province and I dealt with Aaron. I am sooooooo happy with the service he provided me. Buying a car sight unseen was a bit scary but the care he put into my purchase made me feel very comfortable. Very happy with the service I received!!!! :)

Fred D Harwood

Picked up my 2021 Ford Escape on Friday & could not have asked for any better service. I couldn't have had a more pleasant & knowledgeable sales person then Mr. Paul Eddleston. Paul was always there to answer any questions & at the same time not presenting any sales pressure. I have dealt with Paul Eddleston on my last 3 or 4 vehicles & would recommend him to any one looking for a new or used vehicle.

Linda Collins

We are very happy with our new Edge "Ruby" - Dave named her. Dave and Mark are exceptional to work with. Working on the manual Dave. Thank you for your great service and sense of humour.

Queta Fox

I have confidence in Lambton Ford service for my Ford. Staff are friendly and they strive to service or fix my car correctly.

Richard Weir

Just leased an Edge Titanium from Lambton Ford. Very pleased with vehicle so far. The process to lease was very good with timely quotes and test drives. Closing was made easy by staff completing paper work in a timely manner. and delivering when promised. Minor problem causing recall of ownership papers is only complaint.

Les McDermott

Objective for the service visit was to replace a defective back up camera on my 2015 Lincoln Navigator. Although the process took somewhat longer than anticipated to complete, the end result was successfully achieved. Appreciated that the vehicle was also washed when completed.

Mike Morphy

Great customer service! Been dealing with re occuring issuses with my car for a few years now (not their fault - recall issues) and every time I take it in, they provide quick and professional service. Kudos guys!

Nancy Vanderwielen

I enjoyed working with Peet Buys on the purchase of my suv. Super friendly and knowledgeable, Peet went the extra mile to make sure that I was taken care of. I truly appreciate his incredible service. This was the most fun I've had buying anything in a long time. It was a pleasure Peet, thank you.

Chris Williams

Lambton Ford has always gone above and beyond to provide excellent service. Also, very reasonable pricing and trustworthy. Excellent job! Thank you.

Angelique Major

Melissa Hardman was so amazing. She made my purchase experience seem less and accommodating. It took me less than an hour to test drive a few cars and walk out with a purchase. She and Julie in finance were awesome. I love my new Lincoln Corsair.

Chris Mcgrath

Great experience. Took care of my a/c problem on one of the hottest days of the year. Exactly what I was quoted as a matter of fact a few dollars less. Thanks

Joe Sammon

Like the brand but not particularly impressed with after sale support. Vehicle pick up date postponed, dealer did not install new tires as promised. Had to schedule a date to have tires installed and when I picked it up I found that the tires were take off (used) tires. The tires were very dirty and covered with bead grease and chipped chrome on the rims from mounting. Didn't even take the 10 minutes to clean them.

Jack Beaton

Work was completed much faster than quoted. Service tech was very helpfull and friendly as was Tanya the shuttle driver

Blair Douglas

Purchased an F-150. Peet was a pleasure to deal with. Peet followed up at every step of the process to ensure I was satisfied.

Mackenzie Sleaford

I had a great experience at Lambton Ford. Both Chris and Katie were very helpful, and got me into my new truck as quick as possible.

Nick Sinclair

The service and quality of customer care at Lambton Ford is second to none. Excellent, top of the line company to entrust with vehicle information and care.

mike hamil

I would highly recommend lambton ford for all repairs, they are very knowledgeable and the staff are very friendly and the time for my service from in to out was fast

Patrick Lai

My 2016 Lincoln MKX has a recall recently. On the appointment day, a loaner vehicle was provided while my vehicle was repaired and 'detailed' at no cost. The service personnel were courteous and pleasant to deal with. Every step was smooth like clockwork, making the servicing of the vehicle as painless as possible.

Lee Williams

2017 Lincoln MKC I recently purchased a new vehicle from Lambton Ford and I can honestly say that every aspect of the experience was positive. Everything from the test drive, contract negotiation, order process and delivery were outstanding. Thank you! Cheers, Lee Williams

Kathy Brennan

Great service! I had a flat tire and called and got in and fixed my tire! I was very greatfill that they got me in on a Friday afternoon! Thanks do much!

Brian Donovan

Easy to schedule an appointment Prompt to get on with service. Ready and easy to discuss issues and recommend corrective work if needed. Service department is highly recommended!

Carole Mooney

Any time I have been to Lambton Ford & no matter who I deal with, I am always made to feel like they can’t do enough for me no matter what I need, whether it’s purchasing a vehicle or a simple oil change (on a non-Ford product) - they make you feel important and appreciated!

MJ Miller

11/22 We took my 2017 Explorer LTD in for a quick inspection before leaving for Florida for the winter. Very professional, timely and friendly service by our Service Advisor. We picked up my vehicle and left my husband's '02' Explorer LTD for an oil and filter change before being stored for the winter months. We picked his truck up this morning and once again first rate and friendly service. As always, the Lambton Ford team exceeds expectations. Thank you and Happy Holidays!!

65soupy

Mike, our service advisor provided us with very professional service and the work was completed in a very timely manner. Thanks Mike

Hyogeun lee

Had a great experience while bringing my car in for a recall work order & repair which they spotted. Staff were friendly and honest. I'll keep them in mind for future car work needs.

pamela Weager

Excellent service G Weager

lori ashton

My experience with Lambton Ford was excellent. Paul was very helpful and extremely knowledgeable. I am enjoying my F150 a great deal. I would definitely recommend Lambton Ford !

Mike Hamil

Brought my truck in for service and an emissions test and it was done in a timely manner in others words super quick and the staff at lambton motors are very friendly and very knowledgeable and i will always have my vehicles serviced at lambton motors . Thank you to all the staff for thier hard work

Neil Auciello

Staff were great! Kraig is the guy to see if you need a car! He made things super simple and efficent, and thats great as with this pandemic last thing I need is more stress! They had what I needed, told me where to sign and almost that easy I was on the road! Will be happy to recomend them to anyone! Thanks Again!

Nick Ennett

Wilf Meade help get me into my new F150 at my payment I was looking for with all the options I needed. Will definitely be back. Would recommend also.

Samantha Norris

Visited Ford this week and had the most amazing experience. I met with Dennis Stewart to test drive a vehicle and go over some financial options that would work for me. He never forced me and put so much emphasis on not making me sign for anything I wasn't completely satisfied with. He was so extremely friendly and I would recommend Dennis to anyone for any of their sales needs. Unfortunately I wasn't able to purchase a vehicle from Ford purely due to the low inventory but I will be coming here in the future. Can't recommend going here enough, especially after 2 very bad sales experiences at 2 other dealerships.

judy louks

The service and deals were excellent! Mike Trepanier is a very nice and helpful salesman! He did everything he could to give us the best car buying experience. I intend to always buy my Mustangs at Lambton Ford! Very Happy!

Joyce Howes

I highly recommend Lambton Ford for sales service and wonderful customer service. They are top notch in every department very down to earth friendly but professional in all areas. Thank you Lambton Ford!!

Jason Allen

Changing my review from a 2 star to 5 star rating. Went into today to test drive a peticular model. Dealt with Wilf, great guy and very helpful. Test drove another car and dealt with sales manager Erin because Wilf was helping another customer. He helped us put in a baby seat and showed me all the features. Unfortunately the car was out of my price range or I would have bought it today. Thanks guys. Salesman didn't seem like he wanted to sell cars when I went enquiring. Took forever to find a sticker price on a vehicle.

Margaret Davison

My abs system has been an issue since last august.2020.i purchased 2020 ford escape In July 2020. Communication with ford about this problem Has been disappointing.i do realize with covid Delays happen.it was finally repaired beginning of March 2021. But the abs light is on again so I am definitely Frustrated by it.

Dave Morrison

Had my car towed to Lambton Ford Motors to have an estimate for insurance, had them repair it after OK with insurance. Waited 36 days to get the car and when I did go to pick it up there was 2 big deep scratches, 1 scratch on the door and the other on the back quarter panel,very noticeable, I got into a dispute on the back corner panel as they said there was a dent prior to receiving it initially and I never had a dent initially but was referencing to a scratch.Car was dusty out and in and never seen all the other scratches the first time as the car was dusty. Never accepted it and day 45 went again to pick it up again and this time it had dings on the same side along with scratches on the spoiler and others. Took it home and never washed it as this time I'd let the owner see it and made arrangements. He seen it, had it cleaned and when I went tp pick it up there was another dent on the same side in another spot. I gave up and now am getting a professional to look at it to see what they can do to restore to what it was. Second time some what same problem before never a 3rd time'' be-aware''

Patti Yates

Repair was done free of charge which is always nice but phone calls weren't returned from service department, leaving me feeling panicked about whether my car was finished on time. The car was done on time which was great but the lack of communication was definitely a problme

Lee Bazeley

Friendly staff. Very happy with my new car. The sales guy, Kraig was great. Thanks also to Kevin for recommending Lambton Ford.

lisa clark

I had to write a review to say what an awesome experience I had with Lambton Lincoln Ford! I can’t say enough about the wonderful people that helped me purchase my new Ford Escape. From Rob the owner, Julie in the office, to Paul the amazing sales person...I just can’t say enough about their kindness and compassion as I dealt with the loss of my husband. They made the process of purchasing a new vehicle so easy, making sure I was taken care of, and answered my many questions! I would highly recommend Lambton Lincoln Ford!! I wouldn’t hesitate to deal with them again for future car purchases, and would encourage others to do the same! I am SO happy with my Ford Escape, and again can’t thank the staff enough for making this process so easy through a difficult time! Thank you Lambton Lincoln Ford!

ephie smith

The service I received at Lambton Ford was amazing. The staff went above and beyond when I was purchasing my car.

Sarah Beauvais

When purchasing my vehicle both the sales staff and financing staff made it easy and stress free. They listened to me and helped make my transition to getting my new car as simple as possible. When I had to take it in for a minor check the service crew were warm friendly and able to accommodate my work schedule.

Jim King

Quick Lane changed my snow tires. They did a very thorough job..checked the tread and measured the breaks before installing the regular tires

Maritza Gómez

Very friendly staff, helpful and knowledgeable

Nina Stone

Peter was very helpful in getting us set up with a new vehicle and during his absence, Justin was very helpful in getting us set up with FordPass. Both of them were very professional and I was pleased with the entire process

D G

Service opens at 7:30. Was there at 7:25 and waited until 8 am. Still no oñe there. Double checked hours online, states 730. Went back for another try and sat at the pull up bay for 20 minutes, finally gave up and left.

Cathy Corkum

We love Lambton Ford. Just received our 2019 Lincoln Nautilus. Car is beautiful our sales guy Peet was awesome. Been dealing there for many years always great service and always treated very well.

Brent Pelley

Recently purchased my second vehicle from Lambton Ford and I was happy with their no pressure sales approach, and they as well ensured I was 100% satisfied with my purchase.

Roy Jeffrey

The truck was a good price and got a good rate to trade in my old truck. Fairly quick, effortless paperwork. Great transaction!

Nicole Roegiest

I have been needing a new car for some time now and have spent time researching what would be the best for me. As a 25 year old I didn’t really have a particular company in mind but I did know what style I liked, as well as needing something good on gas since I drive back and forth from work and drive from Hamilton to home (Chatham-Kent) and visit frequently. I actually spent time looking in Hamilton first since it is currently more convenient. However, everywhere I went I was treated poorly and not taken seriously (bad deals/offers/talked down too) because of my age. My dad actually recommended me go to Lambton ford because my mom went there, she got a great trade in deal and a better deal on her 2018 Ford Focus! When I got there I had the opportunity of working with Paul who not only helped me find exactly what I was looking for but was patient and kind and wanted to ensure I tried everything I was interested in to confirm I was happy with my choice. They went above and beyond helping me get a great deal on my car and even went as far as delivering it to Hamilton as I am returning to work and had to be there that week! (Talk about service! ????????) I would highly recommend if you are looking for a new car, especially a Ford, it’s an absolute must to go to Lambton Ford Lincoln and work with Paul, Julie and all the staff there. As for the car, I’m obsessed with my 2019 Ecosport. It’s comfortable and reliable, it’s very modern with all these sleek features including the screen. And the Ford app is awesome. I can start my car from my phone and get updates on “health checks” which will keep me up to date on anything that may need to be serviced on my car to keep it at its best!

Willer Row

Brought our escape for low oil pressure. Warren helped and we were so impressed that he could get our truck in without an appointment so fast on the Friday before March break. The truck was fixed in short time and the cost of repair was lower than expected. Thanks so much!

Brad Ameloot

I had a terrible experience dealing with Lambton ford. I have taken my truck in there 4 times now and the last time it was there for a week. There is a very loud rubbing sound on the driver side tire when I slow down and have the steering wheel positioned to the left. After the last time my truck was there whic was for an entire week they brought it back and said “ the problem is 75% better” This is unacceptable if you ask me I bought a 68k truck and wanted it fixed not just a bit better. After the first time taking my truck out after they brought it back the problem isn’t better it all is in fact quite a bit worse. Now I am trying to get them to fix it and no one seems to wanna get back to me after 2 straight days of me calling them. This is completely ridiculous and a pathetic way to run your business get your act together Lambton ford my next step will be to contact a lawyer if this problem using fixed.

Connie Smits

I recently visited Lambton Ford Lincoln and the service staff were very professional and helpful.

Jason Engen

Service was on time and efficient. Staff was friendly and answered questions. Setting up an appointment was easy. Pricing was competitive with other oil change services. The fact Ford did the servicing provides additional assurance of knowing a complete record is kept for the vehicle maintenance history.

Wesley Monague

I was very happy with the purchase of the Ford fusion. I was treated very well. Thank you Lambton Ford Lincoln.

Sandra Vokes

Fabulous service, I would not take my vehicle anyplace else. Dependable and trustworthy. I highly recommend Lambton Ford.

Susan McGillivray

In the past I always took my vehicle to Lambton Ford for service and was very happy with the results. This time we took our Chevy van in for specific tires that they sell and was told (by Warren) they have the tool to complete the TPMS relearning system. In the end we were told (by Ron) the rear sensors were bad and had to be replaced which was not correct, and even their senior tech (Jim) confirmed this but did not know how to relearn the system. We ended up taking the van to the Chevy service and was in/out in 15 minutes with the TPMS system fully functional. In hind-sight, we should have purchased the tires and gone straight to the Chevy service for installation.

Tim Love

Very happy with the service given to us by Mike N at the service desk and Jack N who worked on our vehicle ... they are both a huge part of why we shop at Lambon Ford.

Dave Houghton

When I met with my sales consultant, they took the time to listen and uncover the features and details I was looking for in a vehicle and took the time to build the vehicle to my specifications. It was a refreshing approach and made me very comfortable and happy to proceed with my purchase. When the vehicle arrived, they ensured that the transition to my new vehicle was simple and easy, did a great introductory walk through to my new Corsair and has provided answers to all my follow-up questions since.

ken hill

I was very happy with my latest service at Lambton Ford. I was treated with respect and professional concern to get my servicing done and on my way. I could not or did I expect any more help than what I got from the service department. Thank you very much.

Treena Crockett

I requested a third brake light to be connected to my topper. A day or two latter I noticed the wiring had been run on the exterior of the frame in the left and right wheel opening where they are in the direct path of snow rain stones etc. I returned complaining about this. The wire was then covered only on the right side of the truck and not the left. I have not had the opportunity or desire to return to have this rectified. I will be seeking repairs and recalls at another area Ford dealer

Al Little

Called Lambton Ford to ask for assistance with a noise coming from my front end of my F150 They set a inspection date within a week and took care of it right away I appreciate the service that they provided

Amanda Widmann

Will never go anywhere else. I know they say that going to the dealership for repairs is more expensive but to be honest I've had the opposite experience. They take great care of me and my car and give me a great price, every time

Melissa

My Ford Edge has been repaired after several attempts! Connor took great care of me and provided me a vehicle so there was no inconvenience. I appreciate that he took care of the bill due to previous issues and a complimentary oil change. I like to stay loyal to businesses as long as good service is provided and I will continue to do this at Lambton Ford. Thank-you Connor!!

Jan VanReenen

hi we dealt with Peet at Lambton Ford he was able to find us the truck that we needed, and was open to receive phone messages and communicated well thanks Peet

bravo2 Swift

The service team was excellent and did there best to get the job done in a timely manner and were extremely knowledgeable and courteous.

Karen Mccann

I am giving one star for just this one particular visit. Any other visits I have had have been good. Long story short, there was a recall I needed fixed and we would also need a loaner vehicle because we all work full time . I told the service tech that it would be my daughter bringing in the truck . When she arrived they would not even give her a vehicle off the lot because she was only 18 . She was also on her way to work and pressed for time (she works full time as well to pay for the car that is with Lambton ford ) she was treated horribly by service reception as was I when I spoke to them about the situation. I informed them that it would be my son picking up my truck and to relieve my daughter so she could go to work and reception was hesitant about releasing MY truck to my son. Bottom line it turned into a long drawn out bad day and I was very disappointed . Very hesitant about booking my maintenance this month because I don't have the time or patience to deal with that fiasco again .

Gary Prowse

Just a quick note on the service and cooperation we received from the staff at Lambton Ford. This was the 3rd vehicle we have purchased from Lambton Ford and they've always made us feel welcome. Our salesman, Peter, has been with us for all of our purchases and we've always been treated well. Thanks to Peter and the staff for the great service.

Brad

Lambton Ford was fantastic to deal with, Peet was great, he helped us get the best deal we could possibly get. We definitely will be buying our next vehicle there. I love my truck!

ANTHONY TOFANO

I recently purchased a couple of vehicles from Lambton Ford who provided me with quick a professional service. My experience was excellent and will definitely continue the partnership between my company and Lambton Ford for future needs.

Dave Stewardson

5-star is for the level of service from the REPAIR SHOP. Been having ongoing challenges with issues related to a used car purchase. Car has been at another shop twice and twice at Ford. I won't name the other shop but the difference in professionalism is remarkable. The team at Ford was very informative, timely and thorough. Made me feel that they were actually concerned with fixing the issue, which they did. Will not hesitate to recommend them to friends and family.

Lee Coke

Latest trip to them I had a couple of things fixed in the truck and the sparkle clean done. Was disappointed by the cleaning. For them having it all day felt like I could have done a way better job on it.

NELSON PETERS

Thank you to Lambton Ford and the excellent service from the service manager and staff. They took care of the problem and had me out in great time.

renee cunningham

really happy with my servicing and the pleasant customer service I always get when I go there

Ann

My husband and I had occasion to factory order a new vehicle and did so from Lambton Ford Lincoln. What a great decision that was! From greeting to ordering to picking up our new car, everything went very smoothly. Our salesperson Dylan was informative and straight forward, something that we both appreciated. Katie, the Financial Service Manager explained the warranty to us and introduced us to various products that were available to us with regards to our purchase. As for our salesperson Dylan, he actually went way beyond the 'call of duty' with our purchase and offered to download our favourite CD's to a USB port so that we could listen to all of our favourite tunes! Because a mail strike was imminent he actually drove an hour to our home to personally deliver our music and new ownership. Personal thanks to the Dealer Principal Rob Ravensburg for heading up such an efficient dealership with such personable staff. We are both looking forward to returning and having our service work done there as well. We are now their 'customers for life'!

Kody Ryan

This dealership is an absolute zoo, right from top to bottom.. Been here on several occasions and have had maybe one good visit, save your time and energy and just drive out to ron clark in wyoming.

Linda

Amazing service and amazing people!! Special thanks to Kristopher, he went above and beyond! Love their workmanship and their customer service!! My 2003 Mustang looks fantastic, thank you so much!! So appreciative for your great service!!

Bob Lush

I have a 18 month old F150 that bought new from Lambton. I have had to bring there for service at least 13 times. Sick and tired of the problems with this truck. It was a lemon from day one and neither Ford Canada or Lambton Ford will do the right thing and replace it. The service guys there are doing their best but if the product is JUNK things will never be right. I am trying to get all the issues fixed while it is under warranty but it is frustrating cause it seems to never end..... now the hood wont open.... uhhhh back I go again.... 2 star rating because the service guys are nice but for FORD Canada ZERO ... should of listened to Dad and bought a Chev

Jim Crawford

Our 2015 Ford Edge vehicle went in for a 6.5 hour job covered under warranty. I believe Service had significantly overbooked for the week since I did not get the vehicle back until 4 days later. We did get a courtesy vehicle but unfortunately all Enterprise (who provides the vehicle) had was a dual cab Ford 150 pickup (it had to be a Ford product) which was to be my wife's transport for the 4 days. To say she was not comfortable driving around town was an understatement. The Services department perform the work well but I believe they take on more than they can handle.

Cheryl Vanderlinde

Excellent team at Lambton Ford! Love our new pickup truck and they took the time to show us all the bells and whistles! Thank you!!

Donna McLeod

Salesperson met us in the parking lot within minutes and offered assistance. Provided information about the vehicles we were interested in.

Bruce Aberhart

The staff at Lambton Ford were all great to deal with I was unsure of which F-150 was right for me but Werner patiently walked me through the whole process

amanda leone

The service guys are very nice. I am not completely satisfied though. It seems I will have to go back because they couldn't find the noises coming from the car.

Taya Walker

I recently purchased a 2013 Ford F150 from Lambton Ford. I had an issue which was potentially very frustrating for me and possibly costly. I was completely "wowed" 100% by the attention I received from the Service Manager Warren Knights and a follow up call and solution from the owner Rob Ravensberg. I want to thank those two for the exceptional service I received from them both. Its people like those who make the brand of Ford what it is. I thank you for your support and made me proud to drive a Ford! I recommend buying from Lambton Ford, you get more than a vehicle from them...and they proved it. Thank you!

William Savage

Safety certification was done quickly,efficiently, in a friendly respectful manner. This service exceeded my expectations!

Linda Parsons

Kraig was great!! Helped my husband into yet another great truck, the best customer service in town !

Gus Gus

Great service from the sales team. Worked with me for financing and getting me into a truck. Maintenance department on the other hand had nothing but attitude, from the 1 receptionist/mechanic, when I brought the truck in for warranty work. Printed me out 2 bills, 1 for the work with my warranty deductible and 1 for, "what the job really should have cost me." Took 4 business days and a weekend to fix my window switches. Now 6 months later and the weathers getting cold, my door skins are lifting because they broke all the plastic clips and didn't mention it. Went from high praise to I doubt I'll go back!

Susan Mackenzie

I have been getting my vehicle servicing done at Lambton Ford for eight years. Staff are courteous, knowledgeable and make sure all work is approved by me. Have never had a problem. I would recommend buying your next vehicle there simply for the excellent service Lambton Ford provides.

Mary Anne Frenette

Listened to my issue pertaing to a cosmetic issue for a 7 year old Fusion. Looked at the problem. Offered solutions. Helped facilitate the chosen solution. They took time with me to fully deal with my problem and solution. I did not feel rushed. Was given an honest opinion. Courteous personnel Saved money and time in the long run. Mary Anne Frenette

Karen Thacker

We needed a lot of service (new tires, air filter, battery, etc.). The shuttle service was great as we were able to come home while our car was being worked on. The 8 hours it took gave us a chance to catch up on some chores at home.

Sharon Briand

We made an appointment with Lambton Ford Lincoln on Indian Road in Sarnia, Ontario to have our winter tires changed over to our summer tires. Our appointment was for 1 pm on Tuesday, May 7, 2019. We arrived for our scheduled appointment on time and left our car with the employee in the service department and went inside the lounge to wait for our car to be worked on. While we were waiting, my husband went outside to look at the new Rangers that were on the lot with the thought of trading in our Escape on one of these new Rangers that he likes so much. He returned to the lounge after about 10 minutes saying that no one had even approached him to offer to help. There were 4 car sales people inside the offices and not one of them even came out to ask if he needed any help. I told him to go back out and see if anyone came which he did and still no one offered to help him in any way. At approximately 1:20 pm an employee came into the lounge to inform us that the service department was behind schedule. I glanced out at the service center and saw that our car had not even been moved yet. I asked the employee who had just came into the lounge how much longer he thought we would have to wait before they started on our car and he said he did not know and that I would have to ask someone in the service bay. I went to the service bay and asked when the work on our vehicle would be started and I was informed that he did not know. I told him that we needed to have it done as soon as possible because we had other appointments scheduled for the rest of the day (one of which was to pick up our dog from the groomer) and we needed it done as soon as possible. I mentioned that our groomer was expecting us to pick up our dog around 1:30 to 1:45 and he rudely informed me in no uncertain terms that he could not change wheels in 8 minutes. I said I understood that and that I was not so stupid to think he could. He said he was not being facetious and I said that I thought he was. He then asked what could he do to help me. I told him I had to leave to pick up my dog from the groomer and he allowed me to take our car out of the shop to go and get her. He guaranteed me that our car would go right in as soon as we got back to have the work done on it. When we returned our car was indeed taken right in and the wheels changed in 25 minutes. The mechanic who did the work on our vehicle was efficient and appeared highly trained in his job as he worked quickly and with great care. We have no complaints about him. Our complaint is with the service department employee who was rude and facetious to us. If they knew that our car couldn't be done at the scheduled time, they should have called us earlier in the day and told us they were running behind and to bring our car in at a later time. Our time is just as important as their time and we feel we weren't treated with respect that should be given a long time Ford employee (33 years} or any other person who enters this establishment. A simple phone call to us to reschedule at 2 pm would have saved all concerned a lot of unnecessary problems. This company also lost the sale of one of their vehicles as my husband will now go elsewhere to purchase his Ranger since no one here thought it was worth their time to help him on the lot.

Michelle Seguin

Picked up my BFS car after spending $500 and it felt worse then when it went in! 3 days no car off work and it's still in there after they said it was "fixed"! Needless to say awful so far! Thank god I drive a Subaru! In follow up to this... Thank goodness for Warren! He called us to make this right! He's actually having the problem fixed at no extra charge! Very happy that he's actually taken the time to see the problem, understand our frustrations and actually have great solutions! Thank you so much Warren for your help!!

TheCtrlfreq

Jerry and Warren are always helpful. Routine oil change, as well as the 'sparkle package' detailing. My truck came out looking like I just drove it off the lot 4 years ago.

Ken Lindley

The new car sales team meet all my expectations and made my new car buying experience an enjoyable and effortless one. A special thanks to the salesman who took me through the new car purchase experience , Peet Buys. I look forward to having my Lincoln Nautilus serviced at Lambton Ford Lincoln and expect to have a long and enjoyable relationship with this dealership. Regards, Ken Lindley.

Terry Frankovich

Best Dealership ever. We drive one hour ten minutes away but well worth the honesty & quality work. Always coming back. THANKYOU.

Nick Alexander

I had to bring my 2016 truck into Lambton Fords service department to fix a recall item in the door latch. I had received mail about this and chose to ignore it, thinking I'd roll the dice on my door being fine... I don't like hassle! A few months later I received a phone call from ford regarding getting this recall fixed, and we set a time to get it fixed next week. They were ready to go when I got there, and got it done in the time frame they said it would. No funny business. I was pleased.

john helferty

Experience was great with both sales and service. Service helped in deciding to purchase a new vehicle at Lambton Ford.

Matt Campbell

Recently Purchased "Dave's Demo" F150 - Dave and the rest of the employees were great to deal with. I left feeling confident and comfortable with my purchase. Thanks for the great service.

Cheryl Ladouceur

Carlos at Ford was very professional, friendly and helpful. He was available at all hours to answer our questions. I am grateful for my experience with purchasing my new vehicle. Thank you and highly recommend!

Chad Jaynes

Excellent customer service in a low pressure, atmosphere. I dealt with Aaron and he was very knowledgeable about the F150 I was looking at. This was the first new vehicle I have purchased and I feel he gave me some pretty sound/personal advice about the financing in regards toward a down payment, length of payment, and any other questions I had. The day I picked the truck up was a beautiful sunny day and that Magma paint looked amazing. Aaron was very thorough in explaining all the vehicle features and options and helped with the phone sync process. I'm from out of town and had to drive about 2.5hrs just to look at this truck, but Aaron honestly did such a great job and was such a nice guy to deal with, I would highly recommend him to anyone looking for a new vehicle. Thanks again Aaron.

Kim Anderson

Our 2012 Ford Escape has been reasonably trouble free except for some issues with the air conditioning. It has now been fixed twice under the extended warranty that we purchased when we bought the car March 2012.Cost to us the 1st time $100. When it failed approx. a year later it was repaired at NO cost to us under the extended warranty. We were treated well by the staff on both occasions. Also have been having the car serviced regularly every10,000 km. at Quick Lane where the service has also been good.Just went over 100,000 km.2 weeks ago. I have never purchased an extended warranty before and am happy we did. Tom Anderson

Erich Wonchala

Lambton Ford has been servicing my 2004 Mustang SVT Cobra for 14 years. Their service has always been excellent, trustworthy, and at a reasonable cost. The service staff always review the service reports with me and alert me to future service requirements when needed, such as new tires, brakes, etc.

Dave Stewart

A small body molding (key hole cover drivers door) was put in for warranty coverage Feb. 9, 2016. Checked in with the service people a few times to be told that it wasn't approved yet, must be backordered, told that they would look into it and call me, but no call. I finally talked to the Service Manager who got back to me within 2 weeks that it was approved. After not hearing anything for a while, I had to place another call to someone higher up. It was finally installed in late June as it supposedly took Ford over 3 months to say yes to the warranty coverage. Then someone did not order the part once it was approved. Very disappointed as the part could have been installed by my usual body shop for approx. $100 within a few days of ordering it.

Daniel Wilhelmus

Was a great experience all around. From the friendly staff greeting me to the great sales team finding me the car I wanted. I would be pleased to recommend to family and friends.

Irene Williams

Ford Sarnia's personnel are very welcoming and the mechanics seem to do a great job! Thank you!

Maria Hilpert

I've been a Lambton Ford customer since 2002. Purchased a 2002, 2004 and 2007 Explorer Sport Trac and loved them. I highly recommend dealing with Melissa Hardman. She helped make my 2021 Bronco a reality. It was a long wait from reservation, ordering and finally pick up but so incredibly worth it! Melissa, Rob, and Reg all had alot of patience ( because I was incessant with drop ins, questions, etc). They were friendly, always listened, and had a great sense of humor. I appreciate how they treat me like family not just another sale. Warren, the service manager also goes above and beyond and came to congratulate me on my Bronco when I was finishing paper work to pick it up. I've stayed at Lambton Ford because of their professionalism, kindness, fairness, and honesty. Any issues were promptly dealt with in the past and I respect that. Too often we are quick to complain and not say Thank You. I LOVE my BRONCO ????

Steve McLaughlin

The guys at Quick Lane did a great job at getting my Lube/Oil/Filter and inspection done in fast time. I found the crew to be very courteous and friendly. I'll definitely be a regular customer!!

Kirel Racovitis

This place has the worst service ever. I got there at 5:15pm when their so called quick lane is supposed to close at 6pm for just an oil change. I was turned away and got told I was too late. Seriously? It was just an oil change. I ended up going to another quick lube place and paying almost double the price. I will never go back to this dealer ever again and will now get my 2015 ford escape serviced in Windsor or London. My opinion this dealer doesn't care so take your business out of town where they do care and will service you properly...

wayne newman

Awesome place always to deal with from start to finish.thanks kraig great sale person,knows his stuff

Martha Byrne

Kraig from Lambton Ford was very helpful when choosing my new vehicle Thanks to both Mark and Kraig, best experience ever. We will be back :)

Eric Erhard

I have been having maintenance done on my vehicles at Lambton Ford for over 30 years, and they don't disappoint. Service was fast and good.

Chris Hawksworth

Great service call last week on our Ford 150, they even served ice -cream ????

Don McAlpine

I made a list of what I wanted done. Two were to take spare tire off and oil the threads that hold the spare tire to the truck, check air and put the spare back on the truck. Second, change the gas filter. I was left feeling this was not done. My tires were rotated which was not needed. Being that was done a few weeks ago by Highberry Ford London,Ont. When they put my winter tires on. Everything else was fine.

Todd Shanks

Absolutely useless. Didn't do a thing to my truck but charged me $100 anyway for 15 min of 'work'. I will never step foot in that place again!!

Brenda Little

I felt that I had worked out a great deal and was happy with it. When I returned to pick up my new SUV, and sign papers, everything I thought I had worked into the deal was missing. I was rushed through the paper signing, therefore I didnt notice until after I was home, the warranty I bought extra, that had been explained to me as an extended warranty, only added 20 000 extra kilometers. I was lead to believe this was supposed to add an extra 80 000 and 5 years to my existing one. I ordered the extra years plates, yet I only got one for 2018. Some of the extras I had worked into deal showed up a week later. But I was also charged for these things anyway. It has now been 3 weeks and I still have not heard back about my plates, warranty, cargo mat, the paint chips that were to be fixed, or my hat. I love my Escape and have a lot of compliments on it, as for my whole experience I feel like I was just treated like "The Little Woman"

Darryl Blum

Everything from initial pricing estimates to delivery of vehicle went very smoothly. Took their time to review various options with us to best address our needs for new work trucks

Sharon Ross

Good fast and courteous service

Don Piper

We are happy with our purchase. Always been treated well by Sales [Ron Portiss} and service department. Thank You Lambton Ford!

Kathleen Hutchinson

Went for a drop in service oil change. They took my car in right away. I had a comfortable place to wait and enjoy a complimentary coffee. Everything went really well. Thank you

Line LeBlanc

They went out of their way to fix our air conditioning in our MKC after driving without it from Ottawa to Sarnia. They went so far as to give us a loaner while they corrected the problem. Thank you Lampton Ford for your excellent service! Your guys (and garls) rock.

Steve Hoekstra

I have not once in 5 years had an ideal time at this service centre! Though this department is sometimes friendly, they are mostly useless. I have often had my car stuck there for over a week with no updates or details as to what they are doing with it. My 5 year service package is due to expire in a couple weeks and after that I will NEVER be back!

Marg & George Weisz

I had the tires changed to snows as well as a regular oil change. The appointment was completed as scheduled to my satisfaction.

Brian Patterson

I have no issues with The Lambton Ford Service Team! I was a little concerned this year with the changes that were made in personnel but those concerns have been put to bed with the professionalism and communication from this team. Communication is a key for me and this group do an awesome job...well done!

Roger Davis

Always having to go back for service because they forgot to order you part. I no longer deal at this place. Sales department as well not very helpful. Hate doing this to well established business

Lee Worsley

Very satisfied with entire process. Erica and Aaron were nothing but professional in putting an agreement together. They were able to put me in the truck I was looking for down to the smallest details. I would not hesitate to work with them again in the future.

Richard Victor

We needed a rush Job as we were heading out of town and Lampton Motors went out of their way to find time for our repair and did so in a friendly and professional way. We were more than pleased with the work but even more impressed with the personal care we received.