Reviews of BMW Sarnia (Car Concessionaire)

Paulo Cera

I purchased a used 1 series from Sarnia Fine Cars recently. I felt that Brad Banks was respectful and knowledgeable throughout the purchase process. Brad even went the extra mile and delivered a set of lock nuts to my parents house after hours as I do not live near Sarnia anymore. Because of this please go and see Brad, he will treat you right.

GREG BAGGIO

Phenomenal service

Gureet Chandhok

If you want the best delivery experience. Go here! Don and Adriano went out of their way to help us get the perfect car! Great Attention to detail and customer service!! 12/10

Pak L

Excellent service from brent, best car purchase experience so far.

Reg McCann

Sarnia dealership has treated me with respect,, and has treated me very fairly, Gus is a great mechanic.

Melissa Bonville

The friendly and knowledgeable staff at Sarnia BMW keep me informed about what’s happening with my my vehicle. Steve in service answers all my questions and went into detail explaining why my engine light was on and what to watch for should the light come on again. My vehicle is always washed and given back cleaner then it was brought in. I leave following my service feeling confident my vehicle was taken care of properly. Keep up the great work Sarnia BMW.

Barry

Absolutely terrific experience with Don and the team at BMW Sarnia - right from sales process on through to delivery the team did a great job. Hope to do business again in the future. Will probably make the effort to travel from London to Sarnia to service to as the team did such a great job.

Evan McCormick (Gooberis - Gaming)

This is a small, but awesome dealership. I had the pleasure of dealing with Kacey the service manager, Shawn the Service Advisor, as well as one of their young, but obviously well trained tech whose name unfortunately I did not get. Very friendly, knowledgeable and accommodating service staff.

Justin Leushner

Adriano was the best!

THATJDMGUY

I used the free electric charger it's a level 2 and took 7 hours to charge my tesla but hey its free with the charge connect app!

Steve Galicza

Awsome to deal with Tyler in parts super nice never an issue calling there

Sasha Ivanov

I am impressed how BMW Sarnia treats their customers. Thanks for a great deal !!! It’s time for me to enjoy my new BMW 540i. It was a pleasure to work with BMW Sarnia.

Michele Elliott

Polite and friendly staff.

Nick C

Refused to fix m340 when it was under warranty. Gas pedal would get stuck and they refused to do anything about it! Do not buy here I recommend anywhere else!

Krishanth Kathir

I purchased my used 2014 BMW from Sarnia Fine Cars, I was very impressed with the level of service from this dealership. I was dealing with sales adviser Brad through out the purchase. Brad is very knowledgeable and helpful. He even delivered the car to Toronto. I Will definitely recommend him to friends and family.

Quinton Robertson

My overall experience with the team at BMW Sarnia was nothing short of excellent. To say they exceeded my expectations would be an understatement. Very fair negotiation, patient, personable, and professional. Made my first time shopping at the BMW dealer seamless and unforgettable. I would do it again without hesitation. Please, if you are shopping for a car both new and pre-owned, do yourself a favour and let BMW Sarnia wow you too.

Merv Hawkins

Having worked at BMW London previously and loving the brand, we decided to make the one hour drive to look at a pre-owned, off-lease X4. Things were just opening up post pandemic and from the time we walked into the dealership and met with Don for our appointment. It was a relaxed, no-pressure environment and experience from start to finish. Adriano and Alex were a pleasure to deal with. It was well worth the drive ! They treated us fairly with our X3 trade and satisfied us with the specifics of the overall deal. A bonus was having former colleague Chloe Trinh who is their new service manager greet us warmly. My wife said the best auto buying experience of her life. We were in yesterday for an oil change and standard maintenance. We noticed some new additions to the team. We were greeted warmly by the concierge drive line attendant Martin and then by Chloe, the service manager. We had a nice chat with GM Don and then Adriano when he arrived for his shift. What a wonderful vibe we got from the environment. It appears to be a genuinely warm and fun place with this new team. We were also introduced to Steve, the service advisor. Smaller dealership that gives you the family ownership feel and we really gravitate to that !

Jeff D

Brought my car in for the first time with a fault message on the dash. I bought it used, out of town as they are hard to locate used. I was treated as if I bought it there. From my initial inquiry, to being put in a loaner and being updated through the text app was all a great experience. My issue was covered by an extended warranty campaign and parts had to come from Germany. They kept me in the loaner the entire time. Extremely satisfied with the service and treatment received.

John McDonald

Recently had my car in for a service. The Tech quickly determined the problem and Steve kept me well informed of the repairs. Excellent service.

Jarrod Wright

I use to avoid going to BMW Sarnia because the previous owners and staff members did not seem interested in my business, however I thought I would try again when I heard the business was under new management and thats when I met Martin who is the best customer service rep I have ever dealt with in any public service. Martin makes setting up appointments easy, he is professional, patient and genuine which makes the entire experience much more enjoyable. Its staff like Martin that make a business successful and me and my family will continue to use BMW Sarnia because of him and the quality work they do.

Adam H.

Because of covid and since now we can do things virtually, I decided to explore other BMW dealerships that are far from me. I live in Toronto and came across BMW Sarnia, and from the moment that I gave them a call I noticed their commitment to providing an excellent customer experience. They professionally handled all of my questions and answered all of my calls/emails in a prompt and timely manner. I’ve done the whole process virtually and got my BMW delivered to my door, it was very smooth! I had some concerns after getting my delivery but when I reached out to them and raised my concerns, they made sure to resolve the issue and that I’m fully satisfied with my purchase. I highly recommend this dealership and will definitely use them again for my next purchase. Brent, Don, Alex and Adriano, thank you, it was great doing business with you!! - Adam

Ranbir Boparai

Bought a 2018 440i. Absolutely love the car and couldnt be happier. Service was great, Brent and his team took good care of me.

Max Lessard

I was treated to a very pleasant vehicle purchase at Sarnia Fine Cars. Brad Banks was great to deal with. He recently transferred here from the London area, I wish him the best at Sarnia Fine cars. I really appreciated the honest approach getting me into the right vehicle. They really have a great team of people working there.

hans roos

Sad we really tried to make deal ,did not work out so after many years we left Sarnia fine cars and overall great service. And bought a VW Beetle 2016/ 67000 km somewhere else. We miss you.

Hal Zuck

Bmw Sarnia is by far the best auto dealership I have. Ever dealt with. Don,the general manager goes so far beyond the call of duty to make sure you are 100 % satisfied. I would not hesitate to recommend this dealership to anyone. Thx Don and thank your team.

Emily Rodrigues

Don & Adriano made my experience at BMW so memorable and so positive! Everything was so easy and I am so happy with my vehicle. When I go in for service the whole team is so friendly and helpful. 10/10 would recommend :)

Mary R. Di Salvo

Chloe the service manager went above and beyond to arrange a window replacement on my X7. I bought my vehicle at a dealer in London and needed to stop immediately after crossing the border to replace the shattered driver side window. I arrived 90 minutes before my scheduled appointment and it was lunch time. Oh oh! The service advisor who answered my call was so helpful and arranged for a technician to work through his lunch. Who does that? Outstanding customer centric service. And they made time for another employee to wash my car. Even though I live in London Ontario, I cross the Blue Water bridge frequently as I own property in Port Huron. Sarnia BMW will be my 1st choice for service in the future. I applaud everyone at Sarnia BMW service department.

Shawn Segeren

First time I had service here. It was incredible. Had a complicated issue with my X5 which required it to be in the shop for about 10 days. My service advisor, Steve, was awesome at keeping in touch and updating me along the way. Extremely transparent and kind service the entire way through. Went above and beyond. I was very impressed. Also, special thanks to my great service tech, Greg, who diagnosed and solved the complex issue. Sarnia BMW- you have yourself a new long-term customer!

Julie Dey

I live abroad but am from Sarnia originally years ago. I drove from Toronto in a rented Mini Cooper to visit family in Sarnia. On the way, my side mirror had become damaged and unusable. I did a quick internet search to find Sarnia Fine Cars, who are BMW dealers and service providers. One day I was in there speaking with Kacey Hale and the next day I was in and out with a brand-new mirror on my car. The mirror had to be sourced and then delivered in person by one of the staff. Not only was the experience very quick, but Kacey was very efficient, personable and no-nonsense. My friend and I were made to feel at home by everyone there and were offered Nespresso coffee with the staff's milk in the fridge as well. The person who repaired the mirror in Sarnia pointed out a couple of issues with the car I should look at as a courtesy. I drove away very happy, having wasted no time at all, in a fully-functional and newly-washed car. If I lived there I would definitely buy a car there since I know I would be looked after very well for follow-up visits.

Supreet Saini

Thank you Kacey and her team for going over and above to accommodate my request. :)

Moumen Kamnaksh

Updated Review: Some car dealers are the greatest actors, but deep inside they are extremely cheap and love money. Below is the last email which I had sent Sarnia Fine Cars and they simply don't care: "You guys sold me tires at a deal because I bought my vehicle from you. These tires did not fit my car. I transported those tires in an 8 hr drive to my city. I unloaded them into my shed to store them until it was the season to put them on. When winter hit, I had to wait 3 weeks for an appointment with a mechanic to swap the tires. After dropping the vehicle off at the shop for the day, I get a call that the tires I had were not the right ones for the vehicle. I picked up my vehicle and was charged only half an hour of labor as a courtesy. I then had to drive this wrong set of tires around and haul them into my shed once again. I don't think I need to tell you how heavy tires on rims are. I had to find new rims and tires for my vehicle in short notice. These cost me >$1000 and I had to wait a few weeks to get them put on. Now, after months of following up with your dealership about this issue I have been having, you are asking me to re-load these tires into my vehicle and drive them half way across town so that they can get shipped to your warehouse. I would also like to remind you that these are used tires we are talking about. I think we have wasted enough of each others time following up about 300$. I am not going to be carrying and transporting these used tires around the city." Absolutely repulsive customer service. Stay away!

rob maola

I highly recommend going to see Brad Banks at Sarnia Fine Cars. He was extremely helpful and overall made this a wonderful experience. I found he had an extreme amount of knowledge on each auto, as he has been in the business for years. Best part was I could talk to him like a buddy and he was honest with his remarks or answers. I appreciated that.

Denny Onisto

This was our second purchase at Sarnia BMW and I cannot stress enough how outstanding the customer service experience was. Don Davis and his team made the overall experience seamless and stress free, by going above and beyond consistently through both purchases to ensure we were not only content, but ecstatic! Hey Don... see ya in 2021 for our third! Ela & Denny

Dalton Burke

IN and out with no delay; matter of fact ahead of schedule. Once again a good experience. Thanks Steve and Chloe A great team all around

Chris Carther

A regular service turned nightmare when the shop computer crashed and took my M3 down with it. The computer was crashed and it took 3 days to fix. All of this would have been fine and an unfortunate, unavoidable issue however, aside from the service manager (who was wonderful) the 2 other people I had to deal with were rude, condescending and unapologetic. I was considering buying another BMW from this dealer but will go elsewhere simply because of the 2 rude staff members who I believe were in parts and warranty. Such a shame, because the service manager was a dream to deal with.

Fanula Lacatus

Had the worst customer service here. Noone seemed to help. Had to go through head office and go through all the hassles to contact President's office to get any resolution of my warranty and a battery that was only 50% of a CPO car, not to mention that thee seat on driver's side was 're-done' and obviously torn at one point. They didn't even return calls or emails and when they did, they were not very nice. GO elsewhere if you want customer service and honesty!

Brett Metcalfe

Scam dealership .avoid this place unless You enjoy being robbed and left without a vehicle for 28 days.on multiple occasions .bought a used 2011 bmw 535i from this dealer ship .car had 89k on it at the time of purchase .i have put 31 k onto the car and iv spent about 5 -7000$ keeping it going threw out this journey .i paid 300$ to have door seals replaced because i was told it was the cause of a leak .not 11 months later the cars soaking wet inside the back seat AGAIN.scammed ..They dive threw inspections when doing oil changes .iv had and oil change done .then iv discovered a rear main seal leak not a week later... i waited 28 days for an alternator to be replaced. Iv had a 1500$ phone stolen out of the car while it was in the dealers hands ..they give the car back to me in limp mode .and im trying to get rid of this financial mistake and im looking at at 15k loss .thanks bmw sarnia for the most quality customer service .another dollar in your pocket .and another one out of mine

Manic Mechanic

Made a mistake and tried to buy parts at lunch told Parts guy was at lunch would be done in 15 minutes 15 minutes later was asked by the service adviser what I wanted and was told another 15 minutes because he seen him leave late..lol...to bad no one else can grab a couple parts for a customer while he's having his LUNCH!!! back to London from now on.

Carla Olson

We just purchased a 2011 Volkswagen Jetta from Sarnia Fine Cars. Our salesman was Brad Banks. He was knowledgeable, personable and professional. He went above and beyond and far exceeded our expectations. We are so pleased with the service and highly recommend dealing with Brad for your next VW or BMW purchase.

Tony Savo

We recently purchased a BMW from Adriano at Sarnia BMW and we were so happy with the service we received. Adriano is extremely knowledgeable and worked so hard to get us the car we wanted. It was clear that he wanted to make sure we were satisfied with our new vehicle and he really made the whole experience an enjoyable one. In addition to Adriano, we also had the pleasure to work along with Don. Between the two of them, they made the entire process smooth and you could really tell they care about their clients. We would happily buy another vehicle from Adriano and the rest of the team at Sarnia BMW. Thanks again Adriano and Don! Tony and Gina Savo

Mike V

Sarnia BMW is the gold standard that all dealerships should strive for. I have been buying vehicles for over 30 years and I have never had such a pleasant experience as I have had with my recent purchase. The honesty and kindness is evident from the second you meet everyone in the dealership. The negotiation process is seamless and extremely fair. Don is by far the best General Sales Manager that I have ever dealt with. The entire staff is friendly and greets you with a welcoming smile. BMW Sarnia is an hour from my home, but it is worth every minute of that drive for the service. If they can maintain anything close to this level of service then they will have a customer for life. I have already started telling all my family and friends so they can experience what buying a car should be like. Thank you to everyone at Sarnia BMW for such a great experience and hopefully a long relationship.

Henryk Dziedzic

Don't take your BMW anywhere else

Reg Veas

Great and amicable service!!

Jenn Lyon

I recently decided to look into buying my very first car, and I am very grateful that I made Sarnia Fine Cars my first and only stop on my car shopping excursion. Brad Banks was beyond exceptional to deal with. He was very knowledgeable and super friendly, and I felt completely comfortable during the whole experience. Brad went above and beyond to help me get me behind the wheel of my new car. I am very much looking forward to giving Sarnia Fine Cars my business again in the future for my next purchase. THANK YOU BRAD! :)

Darryl Blum

Checked in on availability of some items I was looking for, they had them in stock and I was able to pick up later the same day. Quick courteous service

Adam Trinder

Just used the Service Centre there. Everything top notch.

Sara Palumbo

Martin and Steve are always very helpful when my car needs servicing. They are patient and thorough when explaining the work needed and give multiple options. I am able to co-ordinate everything through text message and they are very prompt at responding. They always treat me with courtesy and respect, and are always friendly and professional.

Peter Larsen

The best Bimmer shop in ,50k

Mina Rizk

Kind, funny, personable, knowledgeable, sincere..., these are but some of the qualities which describe Brad Banks at Sarnia Fine Cars. With Mr. Banks, the customer always comes first. Our experience in dealing with Brad was very pleasant, from our first visit to the dealership to the last. Brad has in-depth knowledge of BMW vehicles and was able to educate us, not only on the features and the overall quality of the car, but also on its maintenance and history. Brad went above and beyond to meet all of our requests and made us always feel in control. He never once pushed us to make the sale. He is a stand-up guy and will always try to get the best deal for his customers. Bottom line, GOOD DEAL + TOP NOTCH CUSTOMER EXPERIENCE = BRAD BANKS at SARNIA FINE CARS.

Sam Elbassioni

A+ experience, amazing team and smooth experience, especially Don Davis. Honest and trustworthy, buy with confidence

eric deven

The most down to earth salesman l have met yet! I'll be back for sure.

Carly Allen

Staff is very nice.

E SD

Great ownership.

S&B Banks

Bravo Sarnia BMW!! What a change and all for the better. Your service department is A1, and very understanding of our needs. Casey went above and beyond after she explained that our vehicle wouldn't be ready as promised, she arranged a car for us to have for the weekend. We will definitely be servicing in Sarnia from now on :)

Choi Michael

Don and Adriano are the best dealers that I ever dealt with. They are the only salesmen that I have ever dealt with who value customers longer term not just quick money made and off you go. I have bought 3 bmws from them so I know. Of course, I did my homework prior to the purchases and nobody could offer what they offered me. Also, their new service team, Martin and Steve, is providing the top class service that are much much better than low class service that you get from Toronto (I am from Toronto). I thought about getting Mercedes and Porshce for my next vehicles many many years but always ended up staying with BMW only because of their great team! Fortunate to have them local!