Reviews of Bailey Toyota (Car Concessionaire)

Hugh Clouse

Good salespersons not impressed with the product

Mahesh Babu Nadella

Friendly staff

Tom and Tracey Bridges

Awesome place to find your next new to you car!!!! Excellent customer service, my new car was ready as promised exactly on time with new plates installed and a full tank of gas...knowing I hate being cold, our sales rep warmed our new car in the bay. Extended warranty was reasonable too!

Stefanie Seguin

After looking for a new 2015 Corolla in London where I was disappointed about pushy salesmen, I was really impressed by Bob Braun at my local dealership. Not only is my new car exactly what I wanted but between Bob and Glenn's fantastic customer service I really felt like I was a valued customer. They both took the time to explain details of the financing and vehicle that I didn't know and never tried to sell me something I didn't want. This whole process was awesome, and the Saturday car washes are just an added perk!

Kimberlynn Rusland

My partner was in recently looking to buy a vehicle as per the recommendation of my parents who both lease Toyota's through Bailey Toyota. I have never experienced such terrible, unprofessional service. The gentleman (Bob) we dealt with was not the problem. It was another salesman (Thomas) who did not acknowledge my presence whatsoever, came into the room while we were trying to talk numbers and proceeded to go into his lunchbox, take out a sandwich in front of us and ate it chewing with his mouth open. I would assume they have a lunchroom he could have used at Bailey Toyota. He then began to spew sexist slurs about how women should not be police officers because they simply can't handle the job. Also while our salesman was out of the room he came in again asking my partner to get him a job at the plant my partner works at. I will be looking for a vehicle in the near future and although I enjoy the Toyota product, I will not be shopping with Bailey Toyota due to this terrible experience.

Lisa L

Bailey Toyota is the best. Awesome people working in the service department. They go the extra mile ! Thank you!

Lisa Kleinsmith

We recently decided to downsize from our minivan to a CUV. After a great deal of research, we settled on the 2015 RAV4 XLE. Our shopping, and subsequent purchasing experience at Bailey Toyota was exceptional. Mr Thomas Janzen, along with other staff who assisted us, made the entire process seamless and comfortable. This was our second purchase at Bailey Toyota - we will definitely return to them for our next vehicle.

Glen Dailey

great sales Lady

Chong

After several talks and conversations regarding my wife's Highlander and the poor performance of the service department. We are yet to have successful conversation with any of the management team. I highly suggest not bringing your business to this dealership. I feel that their "Management" team does not take accountability for the people they have working for them. I have never seen such a poor preforming customer service department in any business that has been open for as long as they have, its hard to believe in my opinion. If you read the reviews the service department is responsible for the majority of 1 star ratings. It makes it hard to understand where the arrogance that they have conveyed on my calls comes from. they have offered me a free oil change but out of fear that they will mess it up I declined. I will NEVER EVER bring my cars back I would rather go to London any day of the week and suggest anyone reading this consider doing the same. I look forward to reading the comment left by the management team attempting to debunk this review but regardless of what they write there is a reason why I am adding a 2 hr drive to complete any maintenance done to my cars think about it. Or trust them and enjoy finding out the hard way best of luck.

Mike Singleton

Always helpful! Friendly! Great product!

Derek Dochstader

We have been getting our vehicles serviced at Bailey Toyota for years and have had great service experience every time. Recently purchased a Tundra here and have nothing but great things to say. Jay and the team took great care of us. They went above and beyond. Thank you. We love our new truck!

Bill Lovelock

Friendly&courteous staff.

Kimberly Golden

I have always had great experiences with all Toyota dealerships - my cars run well, I don't get charged for stupid things, they always make time for me, and I have great mileage. Totally worth servicing your Toyota here.

Lee Wilson

I had suggested my mother-in-law go to Bailey's to look for a new car...she went and had the best experience. Thomas Janzen helped her pick out her new Venza. He did everything he possibly could to get her in that car. Thomas was kind, funny,and had a very good work ethic. Glen was a big help too. This is customer service at it's finest, weather they were dealing with my MIL or myself on her behalf. A plus guys, really top notch.

Leanne Honke

Great customer service

Nathan Hazzard

We recently purchased our first Toyota from Bailey Toyota. The initial visit went very well, and the salesperson, Aren, accommodated our schedule to ensure we were able get the transaction in motion even thought is was approaching closing time. The vehicle did take a bit to arrive, however Ian, the Business Manager, always provided prompt updates as to when it was expected, and accommodated a few changes to make sure the accessories just as we wanted on the vehicle. Once the vehicle arrived, I was happy to receive an email and a phone call to schedule delivery. Upon delivery, everything was as expected, and we appreciated the attention to detail in touring us through the dealer, meeting the service folks, and reviewing the details of the new vehicle. The experience was great, and we appreciate the efforts from everyone at the dealer which enabled us to begin enjoying our new vehicle!

Audrey Carr

My husband took the car in for an oil change. There were no problems, and the car was finished in the time that was quoted to me on the phone. The car wash was an unexpected treat. Thanks also for reminding us of our repair points that we could use against the charge. That was another nice surprise. Well done. We appreciate the efficient service.

Rich Man

Always a great experience at Bailey Toyota. Very professional service staff who explain everything thoroughly. Highly recommended.

Carol Fritzley

Love the staff and they always do good work This is my 3rd Toyota Camry ????

JEFFREY ROTTMAN

My son and I had enjoyable time looking for an SUV last week. After walking away from the Mazda dealership frustrated, we encountered a wonderful salesman named Tony at Bailey Toyota , who directed us to this beautiful Rav4. I was taken by this vehicle right away and Tony was very professional in describing the features of the car, especially as I was test driving it. I was Sold! Ian was extremely helpful by explaining the financing in detail. When I went to pick the car up today, both gentlemen were there to assist. I drove away a very happy consumer. Bravo to Tony and Ian! 10 out of 10!

Racquel Creces

I had bought a car back in September 2014 and I went in for my first oil change shortly thereafter due to it being driven a lot. They had just finished updating their building and the atmosphere was nice. It didn't take very long and there were no delays. The service staff were great to deal with and if I had any issue with my car, they told me they would take a look at it with no problem and had no issue with filling out my car manual to keep track of the maintenance.

Karen Riley

Great sales and service and dependable product. I am enjoying my new Corolla.

Marek Musielski

It was pleasure to deal with sale staff. Salesman was listening and try to accommodate my expectation. Very relax and easy to understand approach to a potential buyer.

Joseph Swift

I have never had a problem at Bailey Toyota from buying a new car to their service department. All my questions and needs are always to my satisfaction. Keep up the good work.

Tammy Lacey

Wonderful customer service

Ginny Purdon (Ginny)

Great customer service from Tony!!! Nice clean and healthy environment.????

Duncan Albion

Great group of people! They made buying a car fun and easy.

Kyle McVittie

I never really cared about what kind of car I had because my parents have driven all sorts of different cars. However, now that I have driven a Toyota and had the best service ever, I am now converted to Toyota. I bought an extremely good car for a great price, and received service that made it so easy and welcoming. Would definitely recommend getting your next vehicle from Bailey Toyota.

Judy Doan

Service staff are always friendly, always helpful and very patient. Appreciate the car wash after servicing too!

Karol T

Bob was excellent!!!

Robert R

I brought my truck in for it's first transmission oil change. I watched the mechanic work on it for a half hour and thought he had finished working on it when it was moved back outside. The service manager informed me the pan plug was rounded off and they did not have one in stock, so they could not finish the job. The problem I have with this it was the FIRST transmission oil change?? If the plug was rounded off the mechanic should have noticed that in the first ten minutes and informed me,but working on it for a half hour then informing me, sounds a little fishy. They were polite to ask if I wanted them to order a new pan plug at my cost and re-book my appointment. First and last time with Bailey Toyota.

Derek Blonsky

Love my 2015 Corolla! Great customer service and overall experience.

Guy Langevin

Great place to browse for a vehicle or just take your Toyota for service, fresh coffee, wifi and friendly atmosphere.

Hard Wood

every visit I go to this place I have to leave not happy either with their attitude or with their words manipulation ..very terrible

Natasha B

Thanks to Glenn and all the staff at Bailey Toyota I had an incredible experience buying my car last week! Friendly, helpful and informative, straight forward and to the point are just a few ways to describe them. I highly recommend choosing Bailey Toyota for your transportation needs!

Maybelle Calumpang

Can I put more than 5 stars on here?? because I had the BEST experience at Bailey Toyota! The Service is Phenomenal!!! Glen was very patient with me on working out with pricing that works best for me! Thank you Glen! Ian took the time to explain all the warranty packages and made sure that I understand every package! Thank You Ian. The Receptionist (I didn't get her name) welcomes you and greets you with a smile as you enter the Dealership! Very Friendly and approachable! and of course Bob. Bob is amazing!! He helped me through every step of the purchase! He accommodated my busy schedule and even stayed late for me. He answered all of my phone calls and texts very quickly! He also offered to show me how everything works with the Truck before driving away with it to make sure I am safe and familiar with everything on my drive home. I mean where else can you get that service??? I live an Hour and a half away and would not hesitate on going back again because it is all worth it!! Best Vehicle buying experience I have had (well, until the next time i visit again) I highly recommend Bailey Toyota!!

Joe Chan

Amazing customer service. Their service/maintenance department are patient, knowledgeable and helped me through some key major fixes on my vehicle with candid advice.

Elyse Parris

The service department is filled with great staff. They are friendly, welcoming and incredibly helpful. I am a loyal customer because of them

Darryl Stonehouse

Down sized from Tacoma to a 2019 Rav. Great SUV. Staff is always friendly and helpful. My sales person "B-B" was great showing me all the buttons and what they where for. It took some time to remember everything. lol. This car is my 3rd from Bailey's.. signed--Happy camper

Robert Hovey

Very friendly service dept.

Arnold Anderson

Service was exceptional. problem resolved. I am a long term ( 21 years) happy customer.

William Reeves

Great purchase experience for 2019 Camry, car was ready, upgrades done which complimented the vehicle adding to it’s exceptional value. Sales and business office staff were professional throughout from initial trial through delivery and courtesy follow up. My wife loves it for the ride and many safety and convenience features!!

Juan Miguel Galindo Morales

Excellent customer service

Alex McGillivray

All about Aaron

josephine thompson

I got the best deal ever and the best customer service ever from Brad. ???????????? I applaud you guys. I love my new rav4.

Truong Le

One of the new service desk guy is totally no good at all. Everyone else is Ok except him I made the right decision I purchased my last 2 vehicle 2018 Camry and 2019 4Runner at Toyota Town in London they have a great service there and talk to customer very respectable. Wouldn’t recommend it to any one

Alissa Golob

I recently purchased a 2018 Toyota Corolla SE through Brad Banks at Bailey Toyota. He was very friendly and outgoing and was a wealth of information for a first-time car buyer such as myself. I had gone to multiple car dealerships the same day and by far had the best experience at Toyota. I also wanted a vehicle with a manual transmission, and even though they didn't currently have one made, Brad was able to order and have one delivered in less than a week! I recommend this dealership for their friendly and fast service as well as their good quality product! As a regular commuter, I love my new car! Thanks Brad!

Lawrence Frias

Tony was a great Salesperson. He let me take two test drives , was not pushy and very knowledgeable.

William G

Excellent dealership! Brad Banks is very helpful and does a great job.

Jamie Downton

We just bought our second car with Bailey Toyota, and are pleased as per usual. No hassle, no fuss, you know what you're getting, and the service is always great.

LB George

I've had nothing but great service. Aaron and Steve are very accommodating and are well versed as service managers. Keep up the great service fellas

Chelsea Pepper

Thomas Janzen was amazing! Got me the car I wanted for the right price.

Brian Marsh

Service is excellent as always. A bit pricy, but what dealership isn't.

dan lindner

Helped me out with a car problem, got me back on the road

Alex Mac

Surely as good as it gets at a dealership for service. Aaron and Lisa are excellent, rates are reasonable and never feel gouged. Very satisfied overall.

Half Rack Acres

Bailey’s pricing and fair trade-in allowance made it worthwhile driving a thousand km to buy a truck. Brad in sales was great and made the out of town purchase simple and efficient.

Robert Pelletier

Great customer service

Lalji Paghadal

It's great place to check out and shop car. I bought a Rev4 from with good deal in shortest time ever. Brad & Ian worked for me to hand me over car in a single day. Thanks guys ...

Morgan Laybolt

My experience at Bailey Toyota was a 5/5, everyone I delt with were great and very helpful in helping me purchase my new Tacoma. I appreciate at there help and knowing if I ever have an questions or concerns they are right there to help me! Great experience. Thanks again to everyone at Bailey Toyota

Cole Riley Ian Wendy Thompson

You are kidding me correct....!??! We had nothing but a horrible experience with Bailey Toyota and this isn't the first time. Our first time no one could understand that you can raise and/or lower the torsion suspension on any Toyota truck and/or Land Cruiser. Plus when I asked to have my "E" brake loosened up due to the dissimilar metals as they always corrode due to poor design, Bailey Toyota's answer was to change all the parts to new. After picking up my Land Cruiser with none of these things done, It took me about 20 minutes to free up my sticking "E" Brake ( that was 2 years ago and still working fine today) and another 15 minutes to raise my front suspension so that my Land Cruiser sat level. The good news is that I saved a bunch of money that you people didn't get. At that point I swore I'd never bring a vehicle back to Bailey Toyota. The only reason it came there this time was because our insurance company recommended it as it was to be repaired at a Factory Toyota Dealership and done right. Done right....! HA!!!! As discussed with Jason yesterday the condition our Land Cruiser was returned to us after the body work is appalling and almost as if an amateur did the work. The amount of over spray on the truck was insane. I spent 3 hours so far removing over spray with Gun Wash and I am still not finished. The tapping job for the paint work almost appears as it was done by a 6 year old. Paint on trim, places not tapped properly allowing over spray to get where it shouldn't. Paint on my brand new tires, over spray on my bug deflector, rear window, all 3 wiper blades,Sunroof, sunroof deflector, all the black trim on passenger side, the hood appears as it was wiped down with some chemical and is dull looking now with no clear coat?, my detailed engine bay is completely covered in white shop dust, the washing job was never rinsed properly leaving a white Haze on all windows to the point it would be dangerous to drive at night in that condition. AND this is how a professional Factory Toyota Dealership returns a vehicle to a customer...!?!?!?.... appalling workmanship! We will never be back and filling a complaint with the better Business Burrow of Ontario. Reason being, because after explaining this to Jason on the phone yesterday- he never not once offered to do anything about it except speak with the shop. WHAT ABOUT MY LAND CRUISER...!?!?!? Disappointed Customer that will never ever be back. Follow up. After trying to detail the Truck for the first time since it was returned by Bailey Toyota we found many many more flaws in their workmanship. 27 to be exact. We photographed as many as we could and contacted our Insurance company. The case was re-opened and an appraiser is in contact with us. I posted a few more pictures of their terrible work that came out of their body shop. The last photo is from a orbital sander contacting and damaging the window trim. The rest are poor taping/masking jobs. The over spray is difficult to capture in pictures but we did get some that show it clearly as we just keep finding more and more!!!!. Horrible, horrible and completely unprofessional work! The problem with the type of 'Liquid Spray Mask' they use is that if NOT enough is applied the overspray/paint will penetrate it. I found this out after speaking with a reputable body shop and the appraiser himself. It's a soap like product and is less than ideal for a professional body shop. All of my wind and rain deflectors are now ruined due to the overspray and trying to remove it.

Robert Marsh

Very professional service centre. They explain the costs and what is not covered under warrantee. They will pick you up or give ride when dropping off vehicle. Very good sales staff as well. I will continue doing business with them.

Amazing CharChar

Great customer service! Leasing the Rav4 XLE and just love it. Bob spent time showing what each feature of the vehicle did and how to access it. Very knowledgeable staff. Free car wash! Love all the safety features Toyota provides.

Carol Baker-Crichton

I've been getting my Corolla serviced here for 9 years and have always been very satisfied . I went for an oil change last week and my Husband and I ended up buying 2 cars . Bob , our Salesman was super nice ; When we went to pick up our vehicles he went over the features for both of us . Nice Guy !!!

Bill Shanessy

Above & Beyond We purchased a used toyota from Bailey's in the spring of this year with no issues until I noticed the clear coat flaking from the front bumper @ 6 months later. I have dealt with many dealers over the years and was skeptical on any repairs being done without digging into my wallet. Well the crew at Bailey's had me eating my words. I brought the car there and had Jeff our salesman deal with my issue with the paint. In a matter of minutes Jeff had the body shop look at it and was amazed when I heard the repair would be fully covered. A few days later an appointment was set up. Upon arrival a courtesy car was waiting for me and was on my way out in minutes. Our car was repaired and on time as promised! A big thanks to Jeff in sales for looking after us since day one on our purchase and to the rest of the staff at Bailey's for your consideration and professionalism. Bill & Auzi

Mike K.

My wife and I cannot say enough GREAT things about Bailey Toyota. In the past 14 years, we have purchased 7 new vehicles from them! Recently, I purchased a 2015 Tacoma, and my wife purchased a 2015 Corolla Sport. This Dealership treats you like Family! They are exceptionally knowledgeable, kind, courteous, and very respectful. We have purchased all our vehicles from Tony Jurilj who is a Sales Consultant. We have also had extensive dealings with Jason Vandenburg, Parts and Service Manager, as well as Glenn Cottam, their Business Manager. Bailey Toyota is the BEST Dealership in all of Canada – hands down. A HUGE thank you to all the Staff at Bailey, and we are looking forward to attending your Grand Opening for your new gorgeous facility! Keep up the AWESOME work!

Ann Nathan

Great dealing with sales staff for my new RAV4. 5Th car family has purchased from Bailey. That say's it all.

jeff parkin

Another fantastic experience. Jeff Bonnar , Glen Cottam, Steve Hendriks, Jason Vandenberg. Great People, Thanks Again and we will certainly be back. Push for that diesel for the Tundras please.....

Nicole Lopez

Thank you so much to everyone at Bailey Toyota! Bob was amazing in helping me figure out what vehicle would be best suited. He was professional, knowledgable and honest. He assisted in picking the right vehicle with the right features all the way to getting me set up in the car! Amazing experience at bailey Toyota! I will never go anywhere else! Thank you Bob for my new RAV4! I love it!

Sean Smith

Quality service, quality people, quality workmanship. With Bailey Toyota you get excellence and above.

barbara beckwith

This service, like previous service experiences over the last ten years, has been prompt and courteous. Meeting customers needs is obviously your priority.

Curtis G

Brad went above and beyond to help me. Even though the deal did not work out due to my trade. I really thought he was extremely professional, and more honest and helpful than my local dealer.

Susan Pruliere

I've had my Rav4 for 5 years and faithfully bring it to Bailey Toyota for all its service requirements. It's never a problem getting an appointment that fits my schedule and the service folks do a great job getting my vehicle in and out quickly.

Marjorie Stevens

We have been customers of Bailey Toyota for many years through two Highlanders and two 4- Runners. The purchasing experience was always professional and we felt that we were paying a fair price for our vehicle purchases. Our current vehicle is a 2008 4 Runner 8 cylinder that has towed our trailers from Atlantic to Pacific and in that time we have always had excellent scheduled service from the maintenance department. They always remind us of when maintenance is due and they have kept the vehicle in tip top condition. I have nothing but praise for this dealership ! If you are thinking of buying a Toyota, you will not be disappointed. ...and did I mention how great the Saturday car wash is !

kirti jai

Very bad customer service.

Milan Zdimal

Went there to look at cars with my wife and encountered very sleazy sales tactics. No prices on any of their vehicles and the sales person couldn't tell us the correct price when asked but was very adamant about knowing where we worked, our budget and working with us on financing and payments. We humored him and sat down to talk after taking a used Sienna for a test drive. High pressure sales continued with no actual price in front of us. Humoring him again we wanted to see specs and price. He finally came back with a spec sheet with MSRP and told us that he would throw in a tow package (LOL). They were seriously trying to sell us a used car with 13k on it and a warranty that only had 1.5y left for MSRP. When we wouldn't willingly hand over 50k he brought in his boss and we got lectured on "how great of a deal this was", "we are saving the delivery fee on basically a new car", "these cars sell themselves" (fooled me, seems like you are trying really hard) and "it might be gone tomorrow", bla bla bla. Two months later, it's still sitting in the lot and a 2 second Auto Trader search showed similar vehicles in London for 10k less with less miles. Trust me there were no misunderstandings here. This was pure predatory sales tactics against a young couple they thought they could scam. I wish I had a hidden camera so I could play back this ridiculous interaction which cannot be fully appreciated unless you were there. Pure sleaze bags. Go elsewhere.

Leah Vollrath

Wow!! Is all I can say!! I have had the absolute best experience with Bailey Toyota! Glen, Jeff and Ian really stepped it up when helping me find a new vehicle QUICK, when my Jeep died out of nowhere. I am in absolute awe with their peofessionality and how kind they were when dealing with a stressed out buyer such as myself. I will always be dealing with Bailey Toyota from now on! You'd be dumb not to!! Thanks again to everyone at Bailey Toyota for the best experience and the best car I've ever owned!!

Calvin Tranter

Fast courteous service . good safety measures

Chris Armstrong

Too high priced. Many add on fees that other dealerships did not list.

jim stewart

we love our new highlander .bob braun was easy to deal with

Jenn PF

Bob Braun and the rest of the Bailey Toyota staff helped get us into our 2019 Toyota Tacoma. Bob was a pleasure to work with throughout our purchase. He allowed us to take our time with different models and was very thorough with his product knowledge. Ian in the business office helped us with the financial options and we felt like we were valued customers. We were introduced to many other staff members (I am sorry but I don't remember them all) as we were shown around the dealership. They offer many services to their customers, post purchase, that we will be sure to take advantage of. Thank you to Bob Braun and Brian Bailey for your attention to detail and making us feel welcome. We are extremely happy with our Tacoma and looking forward to doing more business in the future. I have already recommended you to friends and family as a "goto" for their next vehicle purchase.

c praill

We purchased our first Toyata from this dealer recently. The process was easy and we felt welcome and respected. Brad Banks was excellent and not pushy at all, he made the experience seamless.

Mitchell Hovey

Purchased a beautiful 2019 Toyota Tundra TRD Pro. Sales rep Bob was amazing, great guy to deal with. Bailey's price was better than any othe dealer in my area. I actually travelled from Ottawa to Sarnia for this vehicle. Bob and the rest of the team at Bailey Toyota demonstrated outstanding customer service. I would make the trip again without hesitation, when I'm ready to purchase my next Toyota.

Lindsey Wilson

I recently purchased a Toyota Camry at Bailey Toyota in Sarnia, my experience was amazing!. Bob Braun and the sales staff were beyond friendly and accomodating. The staff went out of their way in assistiing me with all my needs. I absolutely love my new vehicle and will definitely recommend Bailey Toyota to all my friends and family. Thankyou so much!!!

Kelly Redick

Just purchased a 2018 Toyota Yaris and Ian and Joel both were super informative and made everything smooth and stress free. I’ve been driving Toyota’s for years and have always had my vehicles serviced at Baileys. I will be continuing to do so for many years to come. Great service and staff there!

Bryon Ross

Very professional....no sales pressure...explained in detail

CATHY BRAND

I have dealt with a certain salesman for 12 years and he could't have been more friendly and helpful. Three months before my lease ran out in August this salesman was calling and was most persuasive about me buying or leasing a new car. When in July I told him I was buying out my lease he dropped me like a hot potato. No longer spoke when meeting me at the dealership. The other fellow who handled the sale for me didn't tell me I needed a certified cheque for the buyout and so I had to go to a bank and get one. I got the impression since I wasn't buying or leasing a new vehicle I no longer was an important customer. Not impressed.

Julie Krieg

I recently purchased a 2015 Toyota 4Runner. This has been one of the best experiences at a car dealership I have ever had. I dealt with Tony, Ian, and Glenn. They were all very helpful and made the process easy. I would definitely recommend this dealership to anyone, and I am sure my husband and I will use Bailey Toyota for future purchases. Thanks for such great customer service.

Sherida Johnson

Helpful and friendly service. Was pleased with my experience.

Matthew Roberts

I recently bought a 2015 Tacoma from Bailey Toyota. The sales man I spoke to, Thomas Janzen, was really friendly and answered all my questions about the truck. He made the experience of purchasing the vehicle feel stress and worry free. The sales managers were some of the most friendly and helpful management team I have ever dealt with from helping answer any other questions I had about the truck, since one of them owned a Tacoma himself, to the cost of the vehicle and the purchase process. So helpful in making sure I was purchasing the right vehicle for my needs and never tried to push me into buying something I didn't need. I couldn't be happier with Bailey Toyota! Keep up the good work guys!!!

Brian Murphy

The sales and service personnel were very helpful, professional and friendly. The sales person (Bob Braun) thoroughly explained how to operate the features of the vehicle. I received several follow-up communications for opportunities to answer any questions. They held an information night for all new customers. I was very impressed with the customer service I received from Bailey Toyota.

Lesli De Carolis

We recently purchased our new 4Runner from Bailey Toyota. Ian and his team were extremely helpful in helping us to find the exact vehicle we wanted very quickly. We could not be happier with our purchase and the service from Bailey Toyota throughout our buying process!

Jim Wright

I recently spoke to Lisa in service about a key problem with my Tacoma. She responded I'll have to look into that. 3 hrs later I called again. This time she said there is a list of things she has to do. I've been waiting 10 days now for a call back. She must have a very long list of things to do - not getting much done. She does not belong dealing with people. The great people at Eastway Toyota in Windsor took care of my key problem with my call (4pm) to Brad the same day & their call back to me the next morning from the manager Steve with my key codes. We've owned toyotas since 1985. Now we have 3 toyotas & 1 lexus. We have never had such lousy service ever. I know where my service will go when needed when we are in Canada. We love Canada but not Bailey Toyota. James & Karen Wright in Brighton, Michigan

Rudy Konrad

My recent experience with the service department at Bailey Toyota showed me their determination to resolve issues with my vehicle regardless how small they are. I had an unusual problem with my glove box door falling down. After putting it back together 3 times Aaron came up with a clever way to fix it permanently. Thanks to Aaron for getting it done and saving me money to boot.

Anne Green

I recently purchased a 2017 RAV4 from Bailey Toyota, I have been a loyal Toyota customer for almost 20 years. Bob Braun my sales Rep was very informative about my Vehicle, answered all my questions, went over the entire vehicle during and after my test drive and went out of his way to ensure I remained a Toyota customer (I was also shopping around at other dealers). Bob continues to check in with me to ensure I am completely satisfied with my purchase and answer any questions regarding my vehicle. Would definitely recommend Bob and Bailey Toyota to my friends! My previous vehicle was a 2010 Camry

Ryan U

Ignorant service department. Dismissive when you ask them to address issues with the vehicle and they cant immediately find the cause. Service advisor looked at me like i was crazy. Very obvious issue which any half decent mechanic could diagnose and figure out. Heard mechanic bring keys to service advisor as im sitting in waiting area, overheard him use the 'f' word in description of my vehicle. Was there for 40 mins and heard them talk about all kinds of customers. I think the service guys forget the customers are sitting/waiting on the other side of the wall and can hear EVERYTHING they are saying. I come here because my employer gets vehicles serviced here. Ill do everything i can to get them to change service shops. No idea about sales dept. I hope they are better than service dept.

jocelynpg1

Love my new Toyota Corolla S from Bailey Toyota! Mike Taranto made my new car experience so enjoyable. I'm so grateful for him introducing me to a new model that is fun and cool and awesome to drive. Mike was super courteous and knowledgeable about the model and I haven't been disappointed. In fact, I can't wait to enjoy it more! Thanks Mike and the Bailey team!

Dana Pitts

My recent experience dealing with the owner and staff of Bailey Toyota could not have been more satisfying. From the very beginning discussions as to trade in values, vehicle choices, financing, all the way to the final inspection and run through with Jeff, the professionalism and dedication of Brian's staff is second to none! My new 4Runner Limited will serve me very well for years to come. Thanks to Brian, Chris, Glen and Jeff and the rest of the staff for a truly wonderful experience.

Joan Pratt

We recently purchased a 2017 Sienna van and love it. The interior is awesome and I love driving it. This is our third Toyota - Corolla, Camry and now the Sienna van. Bob Braun was extremely helpful and a pleasure to deal with. I would recommend him and Bailey Toyota to anyone that is looking for a new vehicle. In the past, we have gone out of town to purchase our vehicles, but I am happy that we bought from Bailey Toyota. I am eager to take advantage of the Saturday car washes.

Dave Green

Have to say out of the 20 + dealerships I visited to find what I was looking for, made a 1.5 hour drive to Sarnia to look at advertised vehicle. called Bob Braun, who was a fantastic help on phone checking over vehicle for us before we made the drive. ended up buying the vehicle. Highly recommend this place and even more so highly recommend Bob Braun, couldn't ask for a more helpful and friendly person.

Paul Inman

We have dealt with the Sales and Service departments at Bailey Toyota, have always found them to be friendly and professional, we have no hesitation recommending them and expect to deal with them for future vehicle purchases.

Gary Rochon

Great staff, great deals

Lynda Jenkins

I love my new 2016 Toyota Prius. It is sleek, gorgeous red, quiet and extremely responsive. I liked it immediately because it had the hatchback I was looking for, but also appreciated the features and new technology. This is my second Toyota - I kept my Solara for over 12 years - and this is a great update. The salesperson - Bob Braun - was very helpful and friendly. A great experience over just 6 days! Plus I get a free weekly car wash for as long as I own the car :)

dawn cote

I was extremely pleased with my recent car purchase. Brad was very friendly and made my purchase and choice much easier. Thank you again Brad for your awesome service and your willingness to work with my expectation.

Patrick Taylor

I just had an excellent experience at Bailey Toyota! Mr Bob Braun and Ian Steeves could not have been more helpful. They absolutely went the extra mile in customer service. Five star rating definitely.

Rick Bowen

Recently my wife and I purchased a 2017 Toyota Sienna van. The experience of buying the van was exceptional! Bob Braun our salesperson was great to deal with, helped us through the process and made us feel part of the Bailey family. We looked in London and surrounding area and Bailey matched the price from other dealers. BUY LOCAL! We have dealt with Bailey service for the past 9 years with our Highlander and have been treated with quality service at a very reasonable price, Aaron and Steve are fantastic to deal with. We are Toyota people and would not buy any other brand of vehicle. Thanks Bailey Toyota and keep up the good work.

Larry Douglass

We got a 2013 Rav 4 new and had it regularly serviced here since then. Had no complaints as of yet. They are respectful and try to be on time always. Great job again folks.

Barb Hyatt

We have been going to Bailey Toyota for a number of years and they always ensure that we are completely satisfied with the service they perform. No matter what; they always make things right and go above and beyond !!

Mardi Mathews

Excellent experience leasing a vehicle. Answered all my questions promptly, took care of changing over insurance papers, ownership, etc. All I had to do was go pick up my vehicle. On site, showed me how to activate bluetooth for hands-free mobile phone use; very handy. Very good experience.

Allen S

Very good experience. Bob and the sales team were very easy to deal with.

Gary Andrews

Recently bought a 2018 Corolla from Bob Braun. It was a great experience. It was our 2nd Corolla from Bailey, our first 1 a 2007 took us for over 270,000 km of trouble free driving. The sales and service departments are great to work with, and the fact I made a 2nd purchase here attests to that. Bob made the buying experience stress free and I recommend him highly.

Lucy Tranter

Thanks to Brad Banks, Ian Reeves and Bailey Toyota for a great car buying experience!

Karen Nahrgang

Just purchased a new 2016 RAV4 Limited this Sept. from Baileys. Tried other Competitor's vehicles and decided the RAV4 to be best for our needs. Would like to note that we have had other Toyota models in the past and as machines go with wearable parts we have had no major mechanical issues. - Baileys encouraged our need to make several test drives on different dates which was necessary to get a real sense of the car. -The sales staff at Baileys were very receptive to our needs and eager to work out a good honest deal that included our trade in and accessories. - Follow up has been very attentive; lots of techie controls means lots of help required. - Free car washes on Saturdays will keep the car looking new for years to come.

Jordan Carey

Purchased a 2016 Tacoma with Bailey Toyota. Service was friendly, honest, and made the whole experience easy and problem free. Would highly recommend to anyone looking to upgrade.

Tracy Paton

My husband and I decided to shop local and came across a used Sienna at Bailey Toyota. Bob was very good to us and we feel that we got a fair deal. Driving our first ever Toyota was a new experience, like driving on a cloud, so smooth. I think we've become Toyota "Lifers". Thank you!

Rob Duke

Great service quick and painless

keith & cathy patey

Great vehicle.

Samantha Norris

Met with a sales worker at this dealership this week. I was very excited to hear about the Corolla Cross which was going to be in my budget. The MSRP was going to be $24,000 with an interest rate of 5.6% and I was told that with the vehicle shortages right now that this price and rate would be undefeated. When I told the salesperson that I actually had an offer to sign for a $33,000 vehicle from Kia with an interest rate of %2.99 I was flat out told that Toyota would simply not compete with Kia because Toyota is superior in reliability and longevity and I was shown a chart stating how much money I would be predicted to spend on maintenance in a Kia vs a Toyota over the years. The estimated maintenance on a Toyota was much lower but I told this sales person I was interested a lease, so the vehicle would be under warranty during my time with the vehicle. I just thought that telling me that they would not compete was a very strange approach from a sales person. I thought the whole method of getting a sale would be to compete with other dealers to get my business but either way I signed with Kia later that afternoon. As a side note Toyota is the only dealership out of all 9 that I've visited between Sarnia and London who insisted on coming for the test drive with me. It felt awkward and uncomfortable and I was very close to passing on driving the vehicle in the first place once I found that out, especially after the talk we had inside beforehand. All in all not a good experience but I hope that by leaving such a detailed review maybe some of these things could be improved on for future customers.

Bill Haight

very good

Bryan Schairer

Excellent service department. Fast, efficient and helpful. The sales and office staff are always friendly and available to answer any questions. A wonderful combination of a solid product offered by a great dealership with a outstanding service.

Michael Fairbairn

I had a very good experience here. Bob and Ian took good care of me and I look forward to continued business with Bailey Toyota.

Big Joe

I cannot say enough good words about the people and service here. Top notch operation. A+++++++++

Debbie Last

I purchased my first Toyota & have been very pleased with it. I was impressed with my sales man Brad Banks. I was being very picky at what I was looking for & he was always patient with me. I wouldn't hesitate to buy from Bailey Toyota in the future. Thanks Brad.

Ghislain Cormier

I purchased a new 2018 Toyota 4Runner from Bailey Toyota and was very happy with the whole experience. Brian ( Dealer) and Glenn (Sales Manager) were able to find the model, trim and colour I wanted quickly and had it brought in for me. Delivery was great and organized, the vehicle was spotless and Glenn took his time to ensure I was comfortable with the operation of all the features. They also thought of giving me some Toyota gear before I Ieft. Definitely a great car buying experience and would not hesitate to buy from them again.

Alfred Bean

You will not find a better service department! Constantly going above and beyond the call of duty to ensure 100% satisfaction! After reading the previous review and being a long time customer I felt it necessary to interject as I was present at the dealership when this "gentleman" who has previously commented decided to write something so skewed. I found it very interesting that his wife also showed up to the dealership to apologize profusely for the manner in which he treated the service advisor and for the mistake that was made in dropping her keys in an after hours box during business hours. Aaron, was exceedingly polite in his interaction with her and also apologized for any ill will or misunderstanding as he was simply treating someone as he was being treated. I have had dealings with Aaron with more than just Toyota vehicles and will continue to service my vehicles with Bailey Toyota because of the outstanding team that is the Bailey Toyota Service Department! Keep up the great work guys and gals!

Melissa Miller

We went vehicle searching and Danny was amazing. When it's time for us to purchase we will only buy from him.☺Hands down knowledgeable and friendly

What's Dave doing?

This is an EXCELLENT operation. The service is top notch whether it be sales or service. From the start of my experience to the end of my experience I have always felt well taken care of, and Bailey's commitment to making the customer feel heard and satisfied is unmatched. I highly recommend Bailey Toyota if you're looking for an excellent vehicle and the service behind the scenes to backup your purchase/lease.

Bob Martin

Have had a wonderful experience so far with my new 2015 Corolla. Bailey sales & service people have been very professional with lots of help in the past and hopefully in the future.

brenda morningstar

We are very pleased with our 2017 4Runner Ltd.Bob Braun and all of the staff were very courteous and friendly. We really appreciated the prompt service with the extras we asked for and they were more than helpful with information for us when we asked.We look forward to our dealings with you regarding our vehicle maintenance. We really love the ride

Cara Powers

Great experience with both Sales and Service staff!

Ashley Smith

It was such a great experience from beginning to end. All the staff were incredibly friendly and caring. Super happy with Bobs help and my purchase.

V R

Went to service my car as one of the headlights was not working, they were very accommodating and during replacement of the bulb they found out that whole bulb assembly had to be replaced, when I mentioned I had a drive next evening they were very proactive to fix it right away. I would definitely recommend them for anyone looking for reliable service.

Denise Ho

Brought our Rav with Tony today. Quick, easy and transparent transaction. Happy with our experience here.

stephanie clarke

Never go here. I went into this dealer knowing which car I wanted and I had a quote from another dealership with the price match (the other dealer didn’t have any cars on site so I would have to wait about a month to order it). I was terribly disappointed at the lack of respect that was used at this dealership. I was a single female who wanted to purchase a car in the lot. Bob Braun lectured me with why I had the wrong price quote, wouldn’t take a second to listen to a word I had to say or take the time to understand what I was saying. He talked over me then got his manger and both men sat there and lectured me on the “impossible” price quote that I had. Not once did either of them try to figure out what went wrong they just continually lectured me on why the price match guarantee was impossible. I left the office with advice to go buy the car elsewhere. I woke up the next morning to a text with an apology and explaining that they in fact had made the mistake not myself or the other Toyota dealer and wanted me to come in to buy the car. I of course said no. Honestly I never thought buying my first new car would be like this. So sad to think that their lack of respect and inability to sit down and help to solve the situation could have been because I didn’t come in with a man on my shoulder.

Warren Teel

While driving along my car suddenly developed a loud undercarriage rattle, about an hour before the service department closed on a holiday weekend. I showed up at the door and the service manager (Matthew) took the car in right away. They only had one technician working but had the car up on a hoist and repaired in very little time. Both staff were very professional, friendly and completely exceeded my expectations of what they would be able to do with no notice right before New Years. I'm very impressed and grateful.

Esther Tolooei

Bad customer service they think we have no choice.i go to London and us for my tundra.

Bonita Lynne

They did a great job on my car.

Pauline Murray

Hi Bob, Just to let you know that we were very satisfied with the excellent service in our recent purchase of our Corolla.i want to thank you both Bob and Chris for your courtesy and respect. We really like the car.Pauline and Gabe Murray.

Reta Smith

Drove our new Highlander to Orlando at spring break, it was co comfortable we almost turned around and did it again.

Debra Bray

We love our two new vehicles from Bailey Toyota. The sales staff and service staff are excellent - friendly, knowledgeable and efficient. Would not go anywhere else.

Jeff G

Purchased my last 2 Sienna vans from Bailey Toyota & am very pleased with the Sales & Service departments. Highly recommend this dealership.

Alisha Verroen

I recently purchased my first vehicle, a Toyota Tacoma, from Bailey Toyota and Sales Rep Mike Taranto in particular and I can't say enough about the incredible customer service they offered. Everyone there went above and beyond to make you feel welcome and like you were their only priority. I'll never forget how Mr. Taranto put a truly massive bow on the windshield of my truck because he wanted my first vehicle to be special! I recommend them to everyone and they've made life long customers in myself and my family!

Elizabeth Judson

On July 4th I brought my 2013 Toyota Highlander to Bailey Toyota to get my drivers side lumbar support fixed, navigation system issues fixed, as well as a knock noise in the front passenger side fixed, I arrived at 8:45am to drop of my car for a 9:00 am appointment, I saw on the sign that the area didn't open until 9:00am, I then placed my keys in the overnight drop box. Around 1:00 that same day my husband called to get an update on my car, as we had heard nothing at this point, the service manager had said that I had not dropped of my car, my husband called me and I told I had and explained what I did with the keys, it turns out I had read the sign wrong and the service department had opened at 7:30, my husband explained this to the service manager on the phone at which time he and the service manager had a very very heat conversation, both men yell and arguing on to the phone unnecessarily, the service manager then decided to hang up on my husband (a practice that well yes it's ok for teenagers, but not professionals) this of course brought my husbands anger to a new level, I then proceeded to go to Bailey Toyota and apologize as it had been my fault because I read the sign wrong, the manager at the point explained to me that he was apologetic as he had acted completely unprofessional and let his emotions get the best of him. We then made arrangements for my car to be brought back once the parts need to fix the car came in. Fast forward to yestersqy july 20th, I drop my car off and said to be back by 3:00, at 3:00 I received a phone call stating that the service department had "bit off more then they could chew" and my car would not be ready until the morning. Today July 21, I called around 10am to see how my car was making out I was informed my that my car was ready as I pulled out of the driveway to go home I noticed that in order to keep my car on the road I had to keep the wheel turned to the left of I wanted it to go straight, I immediately got back the phone with Bailey Toyota and asked to speak to someone higher on the food chain as I was in such shock and disbelief, along with frustration and nervousness. The gentleman on the phone explained that the service manager was unavailable but made an appointment for me to come back at 2:45 that day,I found this be unacceptable and called back and asked to speak to Jason the next person on the chain of command, after many times paging him, he answered and said to bring back the vehicle in which I responded I was in the parking lot, he gave me a loaner car for the time being but made sure to remind me to fill it up back to full, really after the driving back and forth I did to get my car fixed a second time for problems that weren't originally there! I received a call stating that the job had been done and I could pick up my car, to which I did very very frustratingly, on my way home I went to adjust my side view mirrors and noted the buttons that normally pop out of the dash were now set quite far in the dash, here we go again ANOTHER call to Bailey Toyota, at this point I found myself to be vetry annoyed and frustrated as I have now spend my whole day dealing with a problem that were not even the reason I brought the car there! It did take only a few minutes for the to fix the problem, on my way out to the car, Jason the manager gave me a free oil change? Really an oil change! What a slap in the face! I have never been treated this way by a service department in my life. I have no words, I have made the call to Toyota Canada and told them I was logging a compliment with the BBB of which I did. I don't think Toyota wants this to be the face of Toyota in my neighborhood! Please excuse my spelling mistakes still a little shaky with frustration! Also we have a call in for Brwin Bailey to call us, still no word!

Jacqualine Teixeira

Just wanted to thank Danny Coccimiglio for all his help and his honest advice. We are very grateful, for everything he's done for us and we will continue to seek out his help in future automotive purchases. Jacqualine Teixeira

Danielle Dutrizac

The staff made you feel welcomed as soon as you entered the door. They were friendly and knowledgeable. Bob took the time to explain all features and never felt rushed through it. Toyota takes good care of their customers (offering free car washes)!! Everyone there was professional and polite. Thank you Toyota for the amazing experience!!

Gerry Kemp

I cannot commend the service department enough. The service manager, Jason Vandenberg, has always gone above and beyond for me and my family. We have had years of superior service at Bailey Toyota. The team of Jason, Steve, Aaron, and (I believe it is Matt in parts) are the best you will find. I can always trust Bailey Toyota and thank you again.

Bonnie Roberts

A big Thank you to Bailey Toyota for my 5th new car. I have been a loyal customer since 1996 and always return to Bailey because the staff is amazing!!! The Sales and Service staff are so helpful and knowledgeable. Thank you to Bob Braun and Jeff Bonnar in Sales for taking the time to help me choose the right 2018 Camry XLE V6 and to go through all the new and Safety features in my new car. Glenn and Ian; your expertise is so appreciated.

JJ Doherty

I had a fantastic experience buying my vehicle from here, thanks to Danny Coccimiglio!

Jan Venclik

So far, everything is as promised. I was advised to buy the right vehicle for my use. Thank You Bob Braun and staff.

Marc Trottier

Booked an appointment to swap winter to summer tires, fix loose skirting & repair AC. When my wife picked up the van she was told by the service desk that everything but the AC repair was completed. The loose skirting around the van had not been completed. This involved the installation of new clips. When my wife called to inquire why the van skirting had not been completed she was told the clips weren't in stock. This is very difficult to believe as these clips cost pennies to stock. We spent over $1000 to install new AC line in 2014. We're now being told that road salt etc has caused these to fail. Again, difficult to believe that our van AC can run problem free for 6 years then all of a sudden road salt on a brand new line caused problems within 6 months??? I think not. Problems in the past with this dealership. Told them about low fluid levels, they assured us the levels were checked. When we received the van, the brake fluid was still low. Poor service at these dealership.

Mary Jane Marasse

Just purchased new Toyota and very pleased with whole experience.

Marshall Kern

We bought a 2018 Camry Hybrid. Bob Braun did a great job showing us all the key features. And we keep finding additional things about this new car that please us.

Suzanne Goddyn

I never bought a car as fast as I did there. The service was excellent and I hope it stays that way so I never have to go anywhere else to look for cars in the future

Nicole Blenkinsop

My husband and I purchased a car from Bailey Toyota at the end of April. Thomas Janzen was our sales advisor and he couldn't have been more of a pleasure to deal with. He was knowledgeable and friendy and worked hard to get us the vehicle we wanted and helped us to stay within our budget. I wouldn't hesitate to contact Thomas again in the future. As for the Camry itself....love it! We had a slight issue with the battery within the first few weeks of owning the car. However, the staff at Bailey Toyota service department were accommodating and quick to fix the problem and offer compensation for our troubles. I have dealt with other Toyota dealerships in the past and my experiences have not been great. The level of service at Bailey Toyota exceeds my expectations and I am happy to continue to bring my business to them.

J Barnard

Great staff, solid repairs!

Tom St. Amand

Our family has dealt for many years with Bailey Toyota, not only because of the reliability of Toyota vehicles, but also because the staff at Bailey Toyota has been and continues to be knowledgable and professional. Of special note, Jeff Bonnar was extremely informative and accommodating.

L King

Such a positive experience at a time where it was needed most. My mom was looking to down size her vehicle (Highlander) and rightfully she was nervous to tackle car buying on her own. She asked me (her daughter) and my husband if we could help her with it – obviously we instantly agreed. We live out of town and checked the market in our area for a vehicle that would suit her needs and narrowed it down to a few. Thinking on it for a bit, we went back online to look at Bailey Toyota’s pre-owned inventory and also found one that would work for her. What became the deciding factor of where we would trade-in and purchase her new vehicle was her previous experiences at Bailey Toyota. And can I tell you, it was most definitely the right move. She was able to trade-in her Highlander and purchase the Rav4 hassle free (even in light of the pandemic) which meant more than the salesman would know. On top of the pandemic, my mom has had to move her husband to a nursing home resulting in her being on her own for the first time. Her car is what takes her to the nursing home everyday to help care for her ailing husband as well as take him to any necessary medical appointments outside the home. To say we needed this to be an easy, seamless and cost effective transaction is an understatement – so thank you. Thank you for taking the time to talk with my mom. Thank you for not using high pressure sales tactics on her. Thank you for taking your time with her when she came to pick up her new vehicle and explaining all functions to her. And thank you for continually making her comfortable every time she continues to visit the dealership for regular maintenance. Thank you from a very grateful daughter.

Janis G

Best service dept. ever! Aaron is full of information and is extremely helpful. He is an asset to your company and I'm sure he's got a lot to do with people becoming repeat customers.

Todd Charlton

Bailey Toyota made my day! You can expect the best here!

Jan Bradley

We just bought a 2015 Toyota Corolla last week. We had been to 2 other Toyota dealerships and several competitors. What a positive buying experience. Our sales person Thomas was knowledgeable , friendly and didn't pressure us. Glen in finance helped us choose the financing package and protection plans that made sense to us without any sales pressure. They have both been helpful with questions after the sale. We have other family members that have bought from Baileys and we now join there ranks as customers who won't buy from anyone else. Thanks Guys

Margaret Fournie

Very dissatisfied with workmanship.During the repair of bumper cover the mechanic cracked it and denied doing it. Zero stars given

Ed Richardson

Bought my sweet sweet Tundra from these guys. Jeff Bonnar was great and helped me out. Great service!

Jessica Landry

Always good service

Jack Crichton

My service experience was handled very professionally and when I need a new car it will probably be another Corolla !!!

Amanda Kicknosway

Great Service! Great Staff! Definitely recommend this place!