Reviews of Société de l'assurance automobile du Québec (SAAQ) (Car Concessionaire)

Felix F. (killaz313)

(Translated) Its not tempting you to write that you are shutting down! I start from saint adele to peter my face in the door I take the trouble to look at Google before knowing if you are open! Whatever (Original) Sa vous tente pas d’écrire que vous êtes fermer ! Je part de sainte adele pour me peter la face dans porte je prend la peine de regarder Google avant savoir si vous êtes ouvert ! N’importe quoi

Joe B

(Translated) Well, you have to be patient without an appointment. (Original) Bien ,faut être patient sans rendez vous.

Christine Briand

(Translated) I didn't have an appointment but I showed up around 4 p.m. The lady asked me what transaction I wanted to do and she told me they had time to do it before closing. She gave me a number and it was called 5 minutes later (Original) Je n'avais pas de rendez-vous mais je me suis présentée vers 16h. La dame m'a demandé quelle transaction je voulais faire et elle m'a dit qu'ils avaient le temps de la faire avant la fermeture. Elle m'a donné un numéro et il a été appelé 5 minutes plus tard

Chris

I came all the way from the South shore to do a vehicle transfer figuring that they would have updated the store hours on Google Maps. Ended up wasting three hours of my time.

Carl Sénéchal

(Translated) During Covid times, a security guard locks the door and lets 1 customer in at a time. The good thing is. On the other hand, the staff inside refused me to enter it, because they no longer take customers from 4:00 p.m., because it closes at 4:30 p.m. Impossible to speak to the staff inside. Only the security officer is the intermediary. In short, the summary is that despite the opening hours appointed for us taxpayers, the employees of this SAAQ in Sept-iles decide not to take customers 30 minutes before closing, even if it is. for a question. The agent never wanted to let us in on the pretext that it is civil servants and that it is they who decide. (Original) En période de Covid, un agent de sécurité verouille la porte et laisse entrer 1 client à la fois. Ce qui est bien. Par contre, le personnel à l'intérieur m'ont refusé l'entrer, car ils ne prennent plus de client à partir de 16h00, car il ferme à 16h30. Impossible de parler au personnel à l'intérieur. Seul l'agent de sécurité est l'intermédiaire. Bref, le résumé c'est que malgré les heures d'ouvertures attitrées pour nous les contribuables, les employés de cette SAAQ à Sept-iles décident de ne pas prendre de clients 30 minutes avant la fermeture, et ce, même si c'est pour une question. L'agent n'a jamais voulu nous laisser entrer en prétextant que c'est des fonctionnaire et que c'est eux qui décident.

Jean-Philippe Marin

(Translated) Bad phone number ... (Original) Mauvais numéro de téléphone...

Marty Mart Bertrand

(Translated) Beaucouuuuuuuuup of world but very good service !!! (Original) Beaucouuuuuuuuup de monde mais tres bon service!!!

Lila J

(Translated) Worst service ever a long wait under the blazing sun and no one to see if everything is fine. At the counter we are treated to a soup with a grimace, worst lady I have ever seen so much but so unpleasant never seen. Clearly a shame for the saaq to have this kind of staff (Original) Pire service ever une attente interminable sous un soleil de plomb et personne pour voir si tout va bien. Rendu au comptoir on a le droit à une soupe à la grimace, pire dame que j’ai jamais vu tellement mais tellement désagréable du jamais vu. Clairement une honte pour la saaq d’avoir ce genre de personnel

Steve Cliche

(Translated) Good service ... fast (Original) Bon service...rapide

Phil P

(Translated) Badly organized. (Original) Mal organisé.

Whassap

(Translated) Feb 2020: 15 min. top time for photo renewal driving license and health insurance card. Super service! (Original) Fév 2020 : 15 min. top chrono pour renouvellement photo permis de conduire et carte assurances maladie. Super service!

Guy Gauthier

(Translated) Very good service I loved the experience (Original) Service très bien j ai adoré l expérience

Mr WeerdO

(Translated) Well served but a bit of trouble the material provided for the theoretical test (Original) Bien servit mais un peu de mal le matériel prevue pour les test tehorique

Denis Levesque

(Translated) Not good numbers of such, Uninformed staff, no way to pay a ticket ... (Original) Pas bon numeros de tel, Personnels mal informés ,pas moyen de payer un ticket...

Marc Berube

(Translated) NOTHING Wednesday opening time (Original) RIEN Heure ouverture du mercredi

My Name D

Fast service but sometimes unfriendly and they don't really like it when you have questions. But if you need a fast in / out of SAAQ st Therese is good for that

France St-Pierre

(Translated) Faster this time to have an appointment. (Original) Plus vite cette fois-ci pour avoir un RDV.

Stéphane Abran

(Translated) Fast and courteous service (Original) Service rapide et courtois

queen sassou

Great customer service and very fast service

Daddy Shoes

(Translated) Long and tedious, as usual. But the ladies are always so friendly and go out of their way! (Original) Long et fastidieux, comme d'habitude. Mais les dames sont toujours aussi sympathique et font leur possible!

gourav sabharwal

Good service

Sophie Drolet

(Translated) I came across the worst stupid air ever. Whenever I introduce myself I always come across a stupid lady like her feet ... This time happy to see another, I know something ... Beast, aggressive, she spoke extremely loud and yelled my information in mouth that you want in all Ste-Therese .... Mature for retirement or God of heaven not working in the public .... She seemed borderline to want to kill. (Original) Je suis tombée sur la pire air bête ever. Chaque fois que je me présente je tombais toujours sur une dame bête comme ses pieds... Cette fois-ci heureuse d’en voir une autre, j’ai pogné quelque chose... Bête, agressive, elle parlait extrêmement fort et gueulait mes infos à gueule que veux tu à toute Ste-Therese.... Mûre pour la retraite ou Dieu du ciel ne travailler pas dans le public.... Elle semblait borderline de vouloir tuer.

Rémi Simard

(Translated) Courteous and super fast service! (Original) Service courtois et super rapide!

Andy Cebuc

(Translated) Handles the wait extremely badly. (Original) Gere extremement mal l'attente.

Danny C.

(Translated) Zero politeness, even when you arrive with a smile. One in five visits was pleasant. Do you have to be in a bad mood when working at Saaq Ste Therese? Very rude as a staff. Go and work in a production shop if you don't like contact with people. (Original) Zéro politesse , même quand tu arrive avec le sourire. Une personne sur 5 visites a été agréable. Est-ce que c’est une obligation d’être de mauvaise humeur quand on travaille à la saaq Ste Therese? Très désagréable comme personnel. Aller travailler dans une shop de production si vous n’aimez pas le contact avec les gens.

Chantal Maltais

(Translated) Despite the traffic, it still goes quite quickly. (Original) Malgré l'achalandage ça passe quand même assez rapidement.

N. L.

(Translated) Fast and courteous service (Original) Service rapide et courtois

Francis Gregoire

(Translated) Wrong number ! (Original) Mauvais numero !

Robin Somlette

Went there on a Wednesday at 1pm. Waiting 5min outside and 5min inside. Staff was pleasant and even offered me to do my driving license on top of my Medicare card to save time. Received the card 2 week later without issue.

François Cominardi

(Translated) On June 2, 2020, the SAAQ opens at 9:30 a.m. while marked 8:30 a.m. The SAAQ communicated on the walk-in, but it is always the appointment, and without when they have time. Lack of organization. (Original) Le 2 juin 2020, la SAAQ ouvre à 9h30 alors que marqué 8h30. La SAAQ a communiqué sur le sans rendez-vous, mais ce sont toujours les rendez vous, et sans quand ils ont le temps. Manque d'organisation.

Nathalie Santana

Merci beaucoup It toke me 10 mon to renew my driving licenses.

Jonathan Lafleur

I had a rendez-vous, waited a couple minutes outside, couple more inside and ended up with a nice lady that helped with my problems. Quick and easy, no hassle.

Mercier Richard

(Translated) Well received (Original) Bien reçu

Alex Go

(Translated) Good fast place (Original) Bonne place rapide

Charles Coderre

(Translated) Make an appointment because it does not serve you very stupid (Original) Prennez un rendez vous car il ne vous serve pas tres b^ete

Samuel Roy

(Translated) Service Deficient, reason: Covid ... It justifies nothing. Much work to be done to provide an essential and mandatory service (Original) Service Deficient, raison : Covid... Ça ne justifie rien. Beaucoup de travail à faire pour offrir un service essentiel et obligatoire

Mansour Ba (Mansour Dit Stop)

(Translated) heille their number works even I can not even make an appointment (Original) heille leur numero marche meme pas je peux donc meme pas prendre un rendez vous

Paul Cormier

(Translated) These good service (Original) Ces bien bon service

inconnus

(Translated) Very good service (Original) Trrs bonne service

Martin Cloutier

(Translated) Waiting unfortunately outside (Covid distance) but fast service inside a hit in the waiting room. So, this is a good place. (Original) Attente malheureusement à l'extérieur ( distance Covid ) mais service rapide à l'intérieur un coup dans la salle d'attente. Donc, c'est une bonne place.

Roger Josee

(Translated) Bizz This address did not appear when I searched for SAAQ in Google map. Yet it is clearly visible on the map (Original) Bizz Cette adresse n'est pas apparu quand j'ai cherché SAAQ dans Google map. Pourtant il est bien visible sur le plan

Francine Lussier

(Translated) Courteous and smiling staff despite the covid, many customers. (Original) Personnel courtois et souriant malgré la covid, beaucoup de clients.

Ambroise Pfister

(Translated) Fast service, I arrived at 4 p.m. and left at 4:10 p.m., friendly staff. no complaints (Original) Service rapide, je suis arrivé a 16h reparti a 16h10, personnel aimable. rien a redire

Samuel Bérubé

(Translated) Making an appointment online is so much better than wasting time waiting (Original) Prendre un rendez vous en ligne c'est tellement mieux que de perdre son temps à attendre

Real Desjardins

(Translated) Fast service (Original) Service rapide

Fernand Cyr

(Translated) You have to believe that I went there in a good time ..... no real wait and more, without an appointment (Original) Faut croire que j'y suis allé dans un bon temps..... pas vraiment d'attente et de plus, sans r.v

Rose-ange Leblanc

(Translated) Fast (Original) Rapide

Bernard Leclerc

(Translated) Effective in these times of COVID-19 ???? The trick is to have a date! (Original) Efficace en ces temps de COVID-19 ???? Le truc, c'est d'avoir un rendez-vous !

Zest Of Moringa

(Translated) Fast service ! (Original) Service rapide !

phil alarie

(Translated) Too much waiting ..... brings in practically 1 at a time .... it's fine for health rules ... but we exaggerate a little (Original) Trop d'attente.....fait entrer pratiquement 1 à la fois .... c'est beau pour les règles sanitaire... mais la on exagère un peu

david bergeron

(Translated) Super service, courteous staff but if you need anything other than renewing a license plate or changing a license. you must go Allier. I waited 42 minutes for nothing. they have no access to our files ... if there is anyone at home that will not happen. (Original) super service, personnel courtois mais si vous avez besoin d autre chose que de renouveller une plaque ou changer un permit. vous devez aller Allieur. Jai attendu 42 minutes pour rien. il n ont aucun accès à nos dossier... si il y aurais quelqu un a l'accueil cela n'arriverais pas.

justin frebourg

(Translated) Worst service, long, bad employees (Original) Pire service, long, mauvais employés

Julien Lebeau

(Translated) I had made an appointment online, had a quicker than expected, had excellent service and was very satisfied (Original) J'avais pris rendez-vous en ligne, j'ai passé plus rapidement que prévu, j'ai eu un excellent service et j'ai été très satisfait

Martin Prévost

(Translated) Arrive before the opening, because in a short time the queue becomes very long. (Original) Arriver avant l'ouverture, car en peu de temps, la file d'attente devient très longue.

suzanne pelletier

(Translated) it says open in Google and it's closed! Bravo! not strong.... (Original) ca dit ouvert dans Google pis cest fermé ! Bravo ! pas fort....

Samuel K. Valois

(Translated) Awful customer service, They don't know how to help me make an appointment to take my class 5 driving course because seats are already taken. I tried the same day of the date he recommended to make an appointment online but their website was not working so I tried a few hours the next day but nothing worked. I tried on the phone they can not do anything for me, I had 2 minutes of discussion with the employer for 1 hour and a few minutes of waiting and these not the first time I try. I am desperate I would just like to do my practical courtship I have been trying for 2 months and without result. I find it shameful! (Original) Service à la clientèle affreux, Ils de savent pas comment m'aider pour prendre un rendez vous pour prendre mon cour de conduite de classe 5 car les places sont déja prise. J'ai essayer le jour meme de la date qu'il recommandais de prendre rendez vous en ligne mais leur site web ne fonctionnais pas alors j'ai essayer quelque heur, le jour suivant mais rien n'y vas. J'ai essayer au téléphone ils ne peuvent rien faire pour moi, j'ai eu 2 minute de discution avec l'employer pour 1 heur et quelque minute d'attente et ces pas la premiere fois que j'essaie . Je suis désesperer j'aimerais juste faire mon cour pratique cela fais 2 mois que j'essaie et sans résultat. je trouve sa honteux!

Ricky Lee (Lee)

Good polite and efficient

David Pauzé

(Translated) Very good for the renewal of the permit and the health insurance card. (Original) Très bien pour le renouvellement du permis et de la carte d'assurance maladie.

D M

(Translated) Under current conditions it is well organized especially with online appointments. This does not prevent that there are people who are not in their place. What is the point of having an appointment and a pass in hand? Not to wait a second time. Many thanks to the girl at office 6 for her sympathy. (Original) Dans les conditions actuelles c'est bien organisé surtout avec les rdv en ligne. Cela n'empêche pas qu'il y a des personnes qui ne sont pas à leur place. Avoir un rdv et un laisser-passer en main sert à quoi? À ne pas attendre une deuxième fois. Un grand merci à la fille au bureau 6 pour sa sympathie.

Nico

Not nice, unfriendly, had to come back 2 times even after I had 2 pieces of identity...and never actually did the process with me of getting my learners license..had to go to the one in cure labelle in laval, they're really nice there and actually take questions and the time to explain stuff, but with an attitude like one certain lady had at saint-thèrese, would never go back there again, as if they were the one paying me hahaha.

Rola

Was not good! One representative at counter 3 was so rude with my husband and I, didn't wanna help at all. We asked her a question she replied with "I'm not the gouvernement " and she only wanted my husband and I to leave. Bad experience! I hope I never go back there again ????

Luc Lelievre

(Translated) Not strong!!! Too long No service for the price we pay several people enraged! (Original) Pas fort!!! Trop long Pas de de service pour le prix qu'on paye plusieurs personnes enragé !

Crusher Prevost

Hi, 70 years old here, can't stay standing up very long. All I needed was a form to get a handicap permit. Today line outside all the way to the bowling alley. Try to call the number given on their website, impossible to speak to somebody or leave a message. Wonderful service !!.

Mohammad Akbar Hashimi

She was extremely rude, when i asked her to be nice, she answered me that I don't belong to Blainville and I am supposed to go to Longueuil SAAQ, I told her ok give me back my documents,she said it's OK THIS TIME , with a lookng to tell me that she has right to be rude because i am using Blainville service while living in Longueuil

Paul Brennan

Excellent, in and out in 2 mins. Make sure to call for an appt beforehand.

Wilson Alejandro Cano Gonzalez

Not phone number

Selo Shar

Perfect

Sebastien Proulx

(Translated) Traumatic, very stupid employees (Original) Traumatisant, employés très bêtes

ha dgi

(Translated) The lady who worked at the counter 03 on the date of 2017-11-02 hour 14:18 was not nice !!! She is aggressive (Original) La madame qui travaillait au guichet 03 a la datte de 2017-11-02 heure14:18 etait pas gentille!!! Elle est agressif

Kyna Roy

(Translated) Chalice never reponce in 152 call no way to have a damn reponce; no, not even able to have 2 lines at a time !! One thing is about you are one of the worst saaq point I have ever experienced !!!! (Original) Calice jamais de reponce en 152 appel pas moyen d'avoir une fichu réponce ;non ,même pas capable d'avoir 2 ligne a fois!! Une chose est sur vous êtes l'un des pire point saaq que je connaisse!!!!

Baba L'Caribou

(Translated) Good service (Original) Bon service

Michel Ballard

(Translated) Very good personal service very polite and smiling thank you (Original) Tres bon service personel tres polie et souriant merci

Frédéric L.Payer

Felt safe in 2020

A.D.R.

(Translated) The waiting time was acceptable but the customer service is poor ... (Original) Le temps d'attente était acceptable mais le service à la clientèle laisse à désirer ...

Ariane Bellerose

(Translated) Long wait but quick service (Original) Longue attente mais service rapide

gabi costantin

(Translated) Very fast service. (Original) Service trres rapide.

Christine Farcy

(Translated) Super good service (Original) Super bon service

Miriam Kalabric

(Translated) Fast and courteous (Original) Rapide et courtois

Katrine D'Errico

Great service super nice woman and no waiting

Christian Lauzon

(Translated) Return of the holiday break. Lots of people but passed in an hour. Good service. (Original) Retour du congé des fêtes. Bcp de monde mais passé en une heure. Bon service.

Richtofen Chareyre

(Translated) They made us wait 1:30 outside while it was snowing. In one year of the pandemic, they have not even thought of providing shelter for their clients, who they keep waiting for 1.5 hours in the cold. Yet with all that they make us pay each year they must have enough money to build a tempo with a heater, no? (Original) Ils nous ont fait attendre 1h30 dehors pendant qu'il neigeait. En un an de pandémie ils ont même pas pensé de mettre un abri pour leur clients qu'ils font attendre 1h30 dans le froid. Pourtant avec tout ce qu'ils nous fait payer chaque année ils doivent avoir assez d'argent pour construire un tempo avec un chauffage non?

Eric Baillargeon

(Translated) Very well organized (Original) Très bien organisé

Richard Thériault

(Translated) Fast and excellent .. thank you !! (Original) Rapide et excellent .. merci !!

David Joseph

(Translated) So update your opening hours (Original) Mettez donc vos heures d'ouverture à jour

Carmen Labelle

(Translated) Very good, quick service with an appointment. (Original) Très bien, service rapide avec rendez-vous.

serge moukhtarian

Very nice people, great service

Jacque Cir

(Translated) Good service respects appointments (Original) Bon service respecte les rendez vous

pascal girouard

(Translated) Great service! 4 minutes allowed with renewed photo! (Original) Super service! 4minutes permis avec photo renouvelée!

Constantine B

(Translated) It's ridiculous how the sanitary rules are now used to keep people waiting for 1 hour. We accept 3 people at a time and despite the rain and cold we let people outside. There is a happy medium. Bureaucrats work to the rhythms of a turtle, (Original) C’est ridicule comment on utilise maintenant les règles sanitaire de faire attendre les gens pendant 1 heure. On accepte 3 personnes a fois et malgré la pluie et froid on laisse les gens dehors. Il y a un juste milieu. Bureaucrates travaillent au rhythms d’un tortue,

Diane René

(Translated) Very friendly xxx ???? (Original) Très sympathique xxx ????

claudio arquilla

(Translated) Worst customer service! Box 2, April 25 Real loss of temp. ???? Another training session may be in place of blaming the client ?? Disappointing vrmt (Original) Pire service a la clientele ! Caisse 2 , 25 avril Vraie perte de temp. ???? Un autre session d’entrainement peut être à la place de blamer le client?? Vrmt décevant

Younes Samy

(Translated) Fast and knowledgeable, friendly staff. Thank you (Original) Rapide et personnel compétent, sympathique. Merci

Claudio Loock it

(Translated) I was served in less than 15 minutes so pretty quick, first I went to the one in Saint-Eustache the service is completely pathetic there was more than an hour and a half of wait (Original) J’ai été servie en moins de 15 minutes donc assez rapide, en premier j’étais allé à celui de Saint-Eustache le service est complètement pathétique il y avait plus d’une heure et demie d’attente