Reviews of St Thomas Nissan (Car Concessionaire)

Bassam Fahd

(Translated) Excellent and very upscale service (Original) ممتاز وخدمة راقية جدا

Melissa Dawn

Amazing service! 5 stars

Paco Alvarez

I had my winter tires put on today... I’m a hard man to please and wasn’t impressed with the costumer service or the work... I was blown away by it!!! St Thomas Nissan took really good care of me and my car....!!! I would never go anywhere else....!!! Special thanks to Brad, Nick, Doran (El Pelon), Thomas and Lisa THE GREAT!!! You guys sure know how to treat a customer (like family).... see you guys soon hope you guys enjoyed the coffee and donuts....!!!

Heather Stern

Just dropped in today for low tire pressure, and they found a screw in the tire. They patched right away, with no appointment.

Christina Stanic

Great service here. Helped assist me with a small problem with my infiniti. Very helpful ???? Would definitely do business here.

Vicki Oros

Took my Rogue in for service. Tyler was great! Very professional and helpful. All the staff is nice. One guy got me a coffee. Great job randy

Jess KN

I am sooo glad I came to St.Thomas Nissan after a pushy and stressful experience at Finch Nissan in London. The staff here in St.Thomas are so much better. I found the perfect vehicle for me on the lot and it was ready for pickup in 2 days. Ryan and Jamie are so great. Thank you so much for helping me purchase my dream SUV! I also met the receptionist Lisa, and Thomas in the service department….everyone here is great! Don’t go to any other Nissan, this one is the best!

Fadia Barrett

Purchased a used car from the dealership under a year ago....paid almost $15,000 for it without warranty....Have owned the car less than year and have already sunk over $4000 in repairs. Worst car I have ever purchased and will NEVER refer any friends to this dealership!

Douglas Zandstra

If you like Nissan you can buy a new car there.

Emily Norton

Kyle was professional, prompt with replies and assisted me with finding a quality, certified, used car all within my budget with fabulous warranty coverage as well. Walked me through step by step in regards to financing and immediately addressed any inquiries I had as well.

Sunny Ghataura

Great service

Lewis Burkholder

super nice people and very involved in the st thomas community, employees there have a nice warm personality and really do know their stuff with nissan!

Craig Waldron

Incredible experience! I won't be going anywhere else. Doran, Thomas and the guys took good care of me. Can't find a better price on an oil change either. Thank you!

Jasmin F

The guys I dealt with were all amazing :)

Luis Tellez Novoa

It's been a month, since I was able to get a brand new Nissan Micra, at St. Thomas Nissan, due to covid 19 I lost my job, so I couldn't get financing, but Jason was able to figure out a way to sat me behind the steering wheel of this reliable, funny and gas saver car. Thanks Jason, Louis and Jamie, Excellent team work.

Pat Williams

We bought a gently used vehicle and were beyond happy with the whole experience. The care of the whole staff, the attention to detail, and the vehicle we purchased were all excellent. We liked it so much we went back 3 weeks later and purchased a second vehicle. Darrin and his staff met and surpassed all of our requests and expectations. Mandy, detailer extraordinaire, made sure both vehicles were better than new. Every single staff member we had contact with was cheerful, helpful and attentive. We would highly recommend St Thomas Nissan to anyone looking for small-town personal service with city amenities. We would not hesitate to recommend them to friends and family, and will be back when the next vehicles are needed.

Vishal Thakur

It was excellent customer service by Hani the representative of Nissan.I was delighted and would recommend to extended family and friends to visit st Thomas Nissan if they plan to buy a car.

MARC SOPOCO

Wow...first class customer service! As a new customer transferring over from another dealership I was warmly greeted by staff and felt right at home. Thank you to Lisa, Customer Service Manager, Thomas, Service Manager, Dorin, Parts Manager, and the young gentleman that assembled our bike rack for making me feel welcomed!

911 Racing

Hani set me up with a beautiful Frontier and I couldn't be happier. Very Very professional and one of the nicest and most helpful gentleman I have ever dealt with. I would recommend St. Thomas Nissan to anyone looking for a new or newer vehicle. Top shelf service. Thanks so much Hani.

Diane Sutherland

Always an amazing experience dealing with these guys. Definitely would recommend!!

Ayham Shalabi

I would like to thank saint thomas nissan and Mr Hani fot his effort and assistance ti make my dream true

G Mail

Good place for car shopping

Reynaldo Sopoco

The place is nice and clean. The staff are nice especially Thomas. The only thing is they don't have the complimentary car wash like in South Nissan on Wharncliffe and they forgot to check my running light that always burn out Thomas said he will get it checked other than that everything is ok.

aws kamil

Hani al-dulaimi where is my money 2800$ don’t confidence hime

Mayar Al Mostafa

Bad Service.

Cassie M

Diana was hands down the best car sales person I've ever encountered. And there's been a lot as I've been looking for a car for about 3 years now! It was so refreshing having a young lady in the field and so knowledgeable at her profession. Ladies I can guarantee you that you will love Diana she's so sweet and personable! And gentlemen I can also guarantee you'll love her she is so cute! I came home and told my husband how great she was and how he also would have loved her. Thanks Diana for being phenomenal ❤

Ryan Johnson

Nice new dealership, very clean and bright. I was able to check out two models of interest. Although the salesman had to jump back and forth between myself and another family who too were interested in vehicle shopping, I walked out with the information I was looking for along with a test drive to give me better understanding of the vehicles. After doing more shopping around with the competition, I came back to tell the salesman that I may be more interested in the competition. I was shocked and disappointed that he didn't even try to understand why and try to keep/earn my business. He literally just let me walk away without a fuss; no counter offer, nothing to show me my business was important. Disappointing. Because of that, I can tell you my business went elsewhere with the competition as they worked with me and for me. My business was earned and was valued.

Kim Lemke

Weam Ali is the best to deal with the process was so smooth and he went up and above to make me happy . If ur heading there ask for Weam u won't be disappointed. He worked very hard to make sure I get the best rates available, kept me updated through out the whole process, explained to me how credit works, and on top of all that managed to give me a great deal on the vehicle i chose.

Jeff Pilley

Great service. They were able to accommodate me quickly too! Kudos to Brad and the technicians.

asmaa albadri

Mr.Hani was amazing he did all and more ...i asked for.... Iam so happy thank you Nissan.

Dave Walker

If you need a great financial specialist Weam Ali is your guy. He helped us find a great vehicle and get affordable financing and great customer service skills.

Deanna Fox

Gave them a great review the day we took the new vehicle for a test drive, but after we went back to sign the paperwork, things didn't turn out the way we had hoped. First, their whole demeanor changed when we returned, as if we were no longer valued as clients, even though they knew that we were planning on getting a second vehicle... then the finance guy tried to sell us an extended warranty package that would have cost us over 1/3 of the cost of the vehicle - WOW! most of the vehicle would have to be replaced at that price! Then, after we were told that we were getting the "winter package", we find out that that doesn't include the rims for the tires - but we didn't find that out until after the sale was done, so we would have to pay for those out of pocket... That should have been disclosed prior to the sale as well. And when we tried to communicate our issues with them, they tried to upsell us on the rims. Finally, we always get our service done with the dealership that we buy our vehicles from, but these people didn't even discuss their service with us, and left us with the impression that they really don't want our service business. We will not be going back! Be aware people! Our salesman Tyler did his job with integrity and was very good to us, but after the sale was done, the rest of the process was a sham...

Doug Fox

Folks please make sure you do your homework regarding the vehicle you wish to purchase. I always put the winter tires and wheels into my finance deal (and have always stored my tires with the dealership)...It was not disclosed to me that only the tires (and rubber mats) were included in my "winter package". A couple of days after I picked up my Kicks I got a call from the service dept asking me to order wheels. I was quoted $400.00 for the wheels! When I told them that I went online and priced the wheels and almost all quotes were under $200.00, they then said they would sell them to me for $200.00. So what were they really worth...was I getting the best price? I have purchased about 10 new cars in my life and every single dealership that I have purchased from has offered the first service complimentary. When I asked about it they simply stated they do not do that. I also mentioned to them that my daughter was thinking about upgrading her Micra to a Sentra...they told me that they don't sell many cars and left it at that. We had signed the deal for our Kicks and got the feeling they had moved on from us. My biggest concern was with the finance office and them trying to sell me an extended warranty. The business guy tried to sell me a warranty for $144.00 per month for the term of my finance...$144.00 X 12 months X 6 years =$10368.00 for a $30,000.00 (all in) 2020 Kicks. This is just crazy! I have always had my service done at the dealership I purchased from, I will not be using St Thomas Nissan for service. Be informed and diligent when researching new vehicle purchases. I feel like my salesman Tyler did his job well and did it with integrity.

Aaron L

Great service!

Basim Ahmad

Unfortunately, I wasn't able to give 5 stars earlier because of some purchase issues. But, thankfully when it comes to manager's attention he had investigated the things and return my money that I had paid extra. Moreover, as a compensation I was given the voucher of free oil change. I hope no one will face this issue. Once again, Thank you very much Louis.

Elizabeth Paquet

My son bought his first vehicle at St. Thomas Nissan. This experience was amazing! He got a great car for a great price. Many thanks to his salesperson Alex Geer. Many thanks to Louie and Jamie also. I would buy a vehicle from this dealership anytime. They are the best!

Brad Hansen

Great!!super fast and friendly

Darwin Tchir

Unbelievable customer service and friendly environment in every area of this dealership. I do not own/drive a Nissan (yet*) but rather a 2013 Ford F150 FX4. I could write a novel of my horrible experience of dealing with service issues from where I purchased my truck (Ford dealer in London). The customer service makes you feel like your important to them and they actually care about you as a person, not just a number. So much so, I would do the drive to St. Thomas Nissan if it was an hour away just for how I've been treated by Doran - Parts Manager, Thomas - Service Manager, Lisa - Customer Service Manager. They actually took time to listen to my story/information instead of being condescending, dismissive (including eye rolling) like the London Ford Dealership Service Manager was regarding legitimate mechanical concerns on my truck. All the employees I interacted with or even just noticed had a very positive and upbeat demeanor. Every employee said hi to me as well (in passing - makes a difference). The dealership itself is INCREDIBLY CLEAN and open and inviting. This is the second time I've had major service work (full brakes and now engine service) done on my Ford truck at St. Thomas Nissan and not a Ford Dealership. They were able to not only make my truck new again, they can also honor your extended third party warranty claims (something my Ford dealer lied to me about). If you need service work done, PLEASE PLEASE look into the St. Thomas Nissan dealership and see how they can help because they actually appreciate the customers business. And NO I do not work at St. Thomas Nissan, I am a customer and want other people to know you have options for warranty work on extended third party warranty companies (even if not Nissan) or just want quality repairs done at real value. Thank you so much to amazing staff team at St. Thomas Nissan. **EDIT UPDATE** WOW WOW WOW! Customer Service actually means something here. Had another issue with a repair done somewhere else, long story short, I was in an emergency situation and had no choice but to use a shop in London..NEVER AGAIN! They messed up the repair and wanted me to repay them, talked to the crew at St. Thomas Nissan, and yet again, they came through and fixed the issue the other shop messed up and now I can be confident the issue is 100% fixed. I think I need to buy a Nissan :) Thanks to Doran, Lisa and Thomas and Matt!

Warren Platten

Hani was great to deal with. He offered his honest opinion of what might work best for our needs. We walked away feel good about the deal we made.

Taylor Payne

I had the pleasure of having Tatiana as my sales representative. She went above and beyond to get me, my dream car at the perfect price. She is incredibly knowledgeable and patient. Thank you team nissan and Tatiana!!

Kathy Warden

Great service as usual

Vivian Hollister

Purchased a Nissan Kick from St. Thomas Nissan and highly recommend them to anyone looking for a new vehicle. We dealt with Hani, who was absolutely amazing. If you’re looking for a laidback, pressure free and relaxed experience, go to St. Thomas Nissan and ask for Hani!

Blair Gallan

I give the service crew 5 stars, unlike the dealer on Wharncliffe. They found the issue with my truck, replaced the engine and kept me up to date with the progress. Great job guys, I'll see you in 6000km for an oil change.????

Linda Smith

MSRP was a joke. They added 7,000 more dollars with added costs. Very disappointing.

Punnya Bose

I was here to get my New 2021 Nissan Versa and Dennis,the general manager, and the entire team including Hani Aldulaimi, offered a great deal.They offered a good price for my trade in as well, compared to all the other Nissan dealerships. When I was unhappy with the price, I reached out to Dennis, and he was quick to resolve it for me. He was a great help. I highly recommend St.thomas Nissan to anyone, and specially to reach out to Dennis to ensure you receive a positive customer experience. He surpassed my expectations. I am not a person to write reviews normally, but this one time, I feel I need to do. Appreciate it.

Sean Dickson

Hani was fantastic!! He took care of things quickly and efficiently, with a friendly, helpful, and reassuring approach. I would highly recommend contacting him, if you’re looking for the best car buying experience.

Bashar Abusulttan

I would highly recommend dealing with St. Thomas Nissan, Hani provided a great service in a quick, effective and friendly manner. 5 Stars for Hani and St. Thomas Nissan.

Nickicia Weir

I have had the most life changing experience here with Mr.Hani. I have been tought so much that I can carry with me in the next stages of my life. He was so transparent with the whole experience and went above and beyond to get me into my new vehicle. Loving the experience. I highly recommend this place if you are looking for a car. ????????????

Sam 365

Absolutely best service we received with getting our car with Hani. He went above and beyond for things to go smoothly and didn't make us feel there was any trouble we had to go through. Very happy with our purchase!

Jim Lorraine House

Just looking

JayAnne Paladino

Really helpful. Excellent.

JennJenn T

I had vehicle cleaned. It took 2.5 hours to clean. Upon returning home, I notice they did nothing in the back. My windshield was severely streaked and things were missed in the front. I returned to Nissan and when I told the woman she responded with, " well what do you expect for $59?" She told me it would be 45 minutes I could wait. I said I'd rather go home and there was no offer of a ride so I walked. I received a phone call 2 hours later that they were bringing vehicle to me. The back and the windshield were done. I've contacted Nissan about my experience and 2 weeks later I still haven't heard back.

Di Com

Great place for all car needs!!

Jacob Marcin

Honestly how a dealership should be! Other Nissan locations should take note,I have never been treated so kindly and politely. This dealership goes out of their way to help you and make you feel welcome. From the lot attendants to the managers, they all stopped and said hello. I now live in Kitchener and will still make the drive to St.Thomas to get my truck serviced rather than giving the Kitchener locations my business. Thanks again St.Thomas Nissan for representing the Nissan brand in such a positive way.

Lee Murphy

Fantastic experience. Went out of their way to find what I was looking for. Superior service.

Susie Friesen

St Thomas Nissan has been the absolute most professional ever since contacting them to do an oil change in my new vehicle. It’s a simple service and they still gave it the upmost attention. I came in and they knew me by name and paid close attention to detail while I was telling them my experience with my previous dealership. I initially bought my kicks through dale downie and I wish so much I would’ve known about St. Thomas Nissan. I will be giving them al my business from now on and referring anyone I know. So friendly and professional.

Patricia Peters

Good work..good people..thanks..

d roach

Great service and detailing experience. Detailing crew are good folks and it shows.

Kevin Collins

Just purchased two sets of snow tires and rims, great price, great turn around time and great communication.

Thomas Tyrrell

I would highly recommend Nissan St Thomas. They gave us professional and surpassed our expectations! We worked with Weam to select the perfect vehicle and he was knowledgeable, personable and found us the perfect vehicle. Jaime who helped with all the paperwork and finalizing our vehicle purchase was great as well! He was fast and a great guy to work with. Explaining everything along the way. We now have our 2020 Nissan Rouge and it is an exceptional vehicle with a fantastic warranty. Great service here and we are looking forward to our continued relationship with this dealership! 5 out of 5 stars.