Reviews of St Thomas Ford Lincoln Sales Limited (Car Concessionaire)

Carrie Houston

I had bodywork done on my van due a someone backing into my bumper. They did a really great job and had fantastic customer service.

cindy benninghoff

Excellent correction of a previous job. Got a loaner with no problem The mechanic went above and beyond to service a major repair. Service was prompt although it took longer than usual as it was a major undertaking. The service manager himself, Chris, delivered my vehicle right to my house, now that's service! Norm was the technician and I must say...JOB WELL DONE!!

Anil Godhia

I would like to thank St. Thomas Ford Lincoln for the extremely positive experience I had buying my 2012 Ford Edge Limited. I was looking for a very specific model and trim which I found at St. Thomas Ford. Brandon was very helpful and offered to stay back if we could not make it in time to the dealership. Brandon was extremely patient with us and answered all our questions about the vehicle and its history. He is very knowledgeable and has a positive attitude. Brandon did not pressure us at all and we felt very comfortable dealing with him. We had a budget in mind and Brandon was able to meet us at an acceptable price for the vehicle. Dave from financing was also knowledgeable and helped us with the financing of the vehicle. He was able to shop for a competitive interest rate as our budget was tight. I highly recommend Brandon and Dave at St. Thomas Ford Lincoln. Thank you very much. Regards, Anil

Jacqueline Armstrong

Tony was very pleasant to my brother and me. I am happy with my purchase.

Melissa Kimble

Tony and David went above and beyond to make sure I got the vehicle I wanted. David didn't stop till he found a way! Because if them, I was able to provide a reliable vehicle to my daughter for her and my grandkids. For that, I will be forever grateful. Thank you!

Bear

Great service, Mark Hiepleh listened to us and found us the vehicle that fit our needs and budget.

Carol Smith

First time I dealt with the dealership and was very impressed fast friendly service thier attention to detail was great very professional all the way keep up the great work

Mason Ivanyshyn

great service, great prices, great people. very understanding and they try their best to accommodate. i bet that at least 90% of the 1 star reviews are from people who expect everything to be free or they failed at cheating the system. truely an awesome dealership. highly recommend to anyone

Eduardo Santos Gonzalez

I'm really disappointed by your service this time. Usually you guy's are good, on time and what it need to be done with my car. This time, it took 3 hr and half just for rotation of tires with rims. And oil change. Argue that the nuts from the tires where in bad condition and that's why they took that long. I was charge 90 dls for all the ones for 4 tires. Some of them where still in good condition to used. I feel like I was cheated there, but its ok. Since last time they told me about the car need to get change some part but its to much money so I been holding on that. My point with this is like they are trying for what ever reason to charge more and more and more with things like the nuts and filters. This would be the last time I go with you guys. This happens last time with the brakes they told me that they where really bad and need to change, give me the budget and I save money to do them and when I took the car to do them they did the adjust to them and say you have 6 month at least for the change on them. That's why I don't believe any more on you guys. It's a shame that one time it's good and 1 time it's bad on your service and what you guys try to charge and say to the people on there service. Hope you guys have good business but for me it's a NO ANYMORE. would look for someone that its not trying to charge me more for what I need on my car.

Tony Martens

Completely satisfied with the work done on our Focus. Sue Graham was extremely efficient in taking care of me while waiting for the finished work. Well done guys.Best regards, Tony Martens

Wendy Fleming

Five stars to Mike and crew at Quick Lane for fast and efficient service. I was in and out of there before I knew it. Great service on a what looked like a very busy morning.Thank you Mike.

Shane Chow

Friendly courteous staff, we dealt with Nico. A younger new sales man that goes the distance. The experience was stress free and quick. Will definitely buy our next car here with Nico again.

Bonnie Thomas

Had my vehicle serviced here. I am impressed by how quickly this dealership was able to schedule, order in and fix my vehicle. Made the drive in from London worth it. The dealership i usually go to wasn't able to schedule me in until 230pm while I was seen at 10am here and had my issue fixed (flat tire requiring new tire) by 3pm. They were very prompt and upfront about price. Staff, especially Randy, were courteous, polite and professional. Would come here again!

Dino86 Don't change it

From the moment we contacted this dealership they were nothing but top notch. They listened to us and showed us that caring dealerships do still exist. We have been burned before with vehicle sales, warranties and repairs. This dealership is willing and wanting to work with you and treat you like family. They contacted us daily while our vehicle was in for service giving us updates as to what was happening. They have definitely earned and deserve repeat customers and recommendations from this family! A shout out to a great team!

daryl ford

Salesman (David) was very friendly and listened to my needs for the truck I was looking for. Super happy with my purchase.

E Barnes

Great group to deal with. Tony F was very helpful assisting getting me into my new car. Highly recommend this dealership. Worth the quick drive out of London.

Karel Jennings

I came to St. Thomas on a Saturday afternoon in my 49 dodge. Caught a screw in the tire and like an idiot did not have a spare. Called around, Canadian tire snubbed me and most places were closed. They were happy to help me an hour before closing with a tire repair and at an amazing price. Very helpful, professional and friendly staff. Thanks guys. I'm off to the car show.

John Rempel

This comment is for Fix Auto. I don't know the nature of the affiliation to Ford Lincoln. My insurance recommended Fix Auto to repair my vehicle after a fender bender on Christmas Day. FA did a great job with the body work on the rear fender, but they failed to notice that the proximity sensor was permanently detecting an obstruction causing the warning alarm whenever the vehicle was in reverse. FA ordered a part and a week later received the wrong part. We're now waiting for the correct part. Overall experience with FA is positive, but the initial oversight and the wrong part issue is dragging the process on longer than I'd like.

Adam White

Just picked up a 2021 F150 from St Thomas Ford and love the truck! It was my first time buying from them and was a great experience. Brandon D. gave me a great deal would recommend giving him a shout if your looking to buy. There was no pressure and felt very relaxed making the deal. It was everything I wanted. I wouldn’t hesitate to tell friends/family to check them out. Cheers!

Mary Howald

I would highly recommend Tony Fehr and his team from St. Thomas Ford Lincoln. From Trish helping me navigate the inventory online to Tony helping me with my purchase, the entire process was seamless. My vehicle was ready to come home ahead of the scheduled time. My new to me vehicle is great. No issues. Tony's service was top notch. Everyone at St. Thonas Ford were courteous and welcoming when I was in their office. Great customer service experience!

Samantha

St Thomas Ford Lincoln has made my life super easy from the purchase of my vehicle to the care needs for maintenance. A+ I have never been without wheels as I drive my kids everywhere and my schedule is chaotic. Lincoln has ensured that my day never stops but providing me the assurance of a loaner should anything happens to my car.

Kiersten Fallon

We are very disappointed with St. Thomas Ford dealership. We purchased the Ford maintenance program and The dealership would not address issues until the warranty period was over. We contacted Ford Canada to get assistance but they were unwilling to help. Needless to say we’ve had the vehicle in to the mechanics for a repair 2 days after the warranty expired.

Katrina Bubnowicz

I just purchased a 2013 Ford Focus here. My salesman David Dunseath was amazing! He worked really hard to make sure I got exactly the car I wanted. Anyone looking for a new Ford in the area should seek him out. Thanks so much!!!

Mary Dancey Clarke

We have dealt with St. Thomas Ford Lincoln for many years (through the name chances, improvements and all) . We have bought many vehicles there, between the two of us and have always been most pleased with the buying, trade-in and servicing provided. No pressure!

Deanna

This is Greg Greer and I just purchased a new Ford Escape from St Thomas Ford and was very happy with my experience. Tony Fehr was great to deal with and very helpful.

Pet Ne (Matcho)

Awesome staff and customer service. Tony Fehr was excellent to deal with when I purchased my truck. Overall fantastic performance satisfaction and experience.

Michael Yates

The service reception that I talked with on the phone was pleasant and able to book my F150 in for service quickly, however that's where it stopped. Once the truck was dropped off the ride promised to get us didn't appear as promised. The shuttle driver was off sick. My wife had to walk home to carry on with her job. When I called to find out the status of the truck, the service advisor told me it was done and was very pleasant. When I picked up the truck I was handed the keys and was told it was out in the lot, no review of the work done or what happened to cause the issue. Over all a mediocre experience at best.

Neil Travis

Great guys all around Tony was my guy , Tony sold me the truck so I Like to say thank you Tony ,,,, From Travis and family Great job well done thank you

Josh Ryan

Good service, kind people, they do what they can to help u get into your new vehicle. Would recommend. Had a broken tail light on my truck that they missed on safety, and r going to fix it.

somers peat

Super friendly and treat you like you’re their priority. My next ford will be bought from there, without a doubt. Highly recommend them to anyone.

T K

Professional and friendly costumer service. My vehicle was in for a scheduled maintenance. Everthing is explained prior to the service appointment. Afterwards the work that was done is also explained in detail. The quick stop service, with no appointment needed is an added bonus. Highly recommend.

Tony Sclafani

Donna was great to work with, she listened and understood our needs when looking for a vehicle. The whole team was excellent to deal with.

Dizzy Gardener

I'm from out of town, but they cheerfully retorqued my wheels and checked tire pressure for me on my 2008 F350.

Mark Hall

Excellent, friendly service. Exactly what you want in a dealership.

Jen Jennings

We were visiting St. Thomas when we got a screw in the tire and it was leaking fast. We're over an hour away from home and a major highway between here and there. Plus we wanted to be in the St. Thomas car show that was starting in a few hours (we were driving a 1949 Dodge sedan). We first went to Canadian Tire and the guy there was a snob and basically couldn't be bothered with us. Everything else was closed. I called the dealership with fingers crossed and Steve got us in right away. Less than 30 minutes and we were out. Even though they were closing soon. They were all super friendly, interetered in the car, and very reasonably priced. We we're expecting double what they charged us. They provided us with water and coffee too.

Greg Hawley

People are friendly work gets done when they know what to do but my truck still isnt fixed the mechanic said drive it a couple more weeks maybe whatever is rattling will break then we will know exactly what it was but dont purposely drive it at the speed it rattles so I will be taking it back in 2 weeks i guess and I hope I get a better answer

Felicia Maximin

St. Thomas Ford Lincoln is more than amazing. They made purchasing a vehicle so easy from start to finish. From the receptionist, Jane (in financing) and David D. (in sales), were all more than wonderful. They helped make my dreams come true of giving my husband a surprise F-150 for his birthday. I can't thank them enough for there professionalism, knowledge and courtesy! Thanks so much!

Aviator Mike

Great service, brought my Ford in for recall on the transmission and they they fixed it that very day, highly recommend them!

Johnny Peters

My first time buying new here at St Thomas ford, we have bought a ford focus here before with very satisfying results. Got a 2020 F150 XLT in the beginning of March of 2021, David was very informative and helpful, and made this transaction very easy. I would recommend David at St Thomas Ford to anyone.

Lynne Gawley-Hofstetter

A big thank you to Shawn Jeffery for helping me with the purchase of my new ride #fordbronco if you are in the area I would highly recommend you go see Shawn!!! 5 ⭐️ #excited beep beep ???? #grateful #redsmycolour #newcurlmomride

Ken G

Great service- Chris F and Sue are excellent service advisors and Chris R is a great technician. I always ask for him.

Jack Moesker

Bought a used vehicle at Parkway. Salesman Abraham George was great! Friendly, not pushy, straightforward, efficient, went above. We recommend!

Lindsey Schuyler

We dealt with a few people here, but by far David was our favourite and made our purchase feel much more satisfying. Would recommend anyone looking for a Ford in St. Thomas to ask for him, hands down.

Greg Vergilio

Friendly staff. Fair prices.

Beckey Wright

Sue Graham made my appointment go very smooth and easy! Convenient overnight drop off and text messages about my car during and after service was complete. Great job!!

Derek McD

St Thomas Ford was great. They gave me a loaner while my truck was in the shop and we're always kind and courteous. I will definitely be going back again when I have car troubles.

anna Victoria estrela

I am completely amazed with the service provided by st thomas ford. I got a flat tire saturday (unfortunately) and all i had to do was call the insurance and they took care of everything for me. Excellent custumer service and super fast resource.

Gnomes In The Garden

Phil was extremely helpful in my purchase of my first car, and made it feel easy and uncomplicated. It was a great first time buyer experience and i will definitely be coming back again.

Harvey Korman

During my experience in picking a vehicle at the dealership I was assisted by a younger sales consultant Nico Rempel who went out of his way to help me in everything I requested. He arranged for a few test drives, walked me through the vehicles' features introduced me to the Service Department Manager and a Senior Technician who answered all the inquiries that I had about the car I was interested in. All in all, a super positive experience, will be certainly back for the next vehicle! Special thanks to Nico!

mini disc golf guy

I would never take my Ford or any car for that matter to St.Thomas Ford. They had my car for 10 days and didn't do the recalls they were suppose to do. Oh buy they did the other work that they charged me for. No rental. Had to walk home. And walk to get my Ford from Ford. And they owe me $ still from the other recall that I had to pay for. I went out and bought a dodge. I will drive my Ford with the recalls until the wheels fall off. But I will not be returning to St. Thomas Ford. I was lied to then called a drunk and or a druggy for miss naming a person. Then was told they would call me back on Monday and never did. GM general manager is Steve Retardo and never go to St. Thomas Ford ever!!

katie benninghoff

I'm so thankful to Tony at Ford for helping to get me a loaner vehicle last minute when my vehicle was towed to you Friday night. After thinking I couldn't get a loaner car due to it being last minute Tony came through.

Lorna Oxenham

We have just purchased our second vehicle in a year from David Dunseath, at St Thomas Ford (and it won't be our last). David is honest, knowledgeable and was an absolute pleasure to deal with throughout the entire process. I can't recommend David highly enough. Thank you David and St Thomas Ford!

Drew Chester

Purchased a used Escape and have nothing but good things to say about the experience. I live out of the area and Dave was very accommodating to my schedule. Love the car and would definitely recommend St. Thomas Ford!

Paul Carr

I'm very happy with the experience I had at this dealership. The salesman and financial staff made picking my vehicle and getting finance very easy. The dealership is very clean and correct steps were taken to keep u safe during this time. I recommend this dealership

Pete Monteith

Very polite and very quick. No problems with the sales team what so ever. Will deal again when time comes.

Chris J Powell

Recently had my vehicle towed to St Thomas Ford when some "challenges" prevented me from getting them repaired by my regular mechanic. It turns out that everything done was covered by Ford and the Service Advisor Sue that took care of me and my car was great.

Nico Rempel

I took advantage of there Tire Sale, geeing tires are cost, and they noticed my high beam light out and that my tie rods were almost broken, making my ride really rough. They asked if I wanted to get it fixed before doing anything, which is nice. I did it, and my 20 year old car drives like a dream, and is super smooth with the new tie rods and fresh rubber! More stars if I could! Reale is the man

Ray Toal

3rd vehicle I have purchased for St Thomas Ford. No hassle, easy to deal with.

Deb Dobbs

Had my oil changed and my winter tires put on. They did a great job and everyone was very pleasant. They told me it would be about an hour and I decided to wait. It was 2 hours. My only complaint.

Mohammed Chowdhury

I wanted a truck for my family and was not getting a dealer who would enough inventory. St. Thomas Ford surprised me with their resourcefulness. I dealt with Tony Fehr, who is a fantastic, no-nonsense person to work with. He actually listened to what I was looking for, my price range, my color choice and within two days was able to show me vehicle that I was interested in. My family is very happy with the truck I got and I can only speak highly about Tony and St. Thomas Ford. Thanks Man!

Frank Klassen

Ordered a 2021 Ford F-150 through Tony Fehr and couldn’t be happier with my over all experience. I will be back for for future purchases !

Michael Hoy

This was my first time purchasing from St. Thomas Ford, but based on my experience --probably not the last. My salesman, David Dunseath, was very knowledgeable, helpful and courteous and has continued this customer service subsequent to the purchase of our 2016 Ford Escape Titanium. In addition, my financial services advisor, Dave Caskey, was very professional and accommodating. I especially appreciated his NO high pressure approach. Thank you David, Dave and the staff of St. Thomas Ford.

Randy Mawson

I have written Google reviews in the past. They have been written for my thoughts on either inadequate, poor, or suspect business practices, but I have also written reviews for great service. This is one of those. No one ever wants to have a catastrophic failure of their vehicle. It usually means a lengthy wait to get it fixed and huge dollars. Recently, I had a catastrophic engine failure on my Ford Escape. It came as a huge shock that my Escape had encountered an engine failure at 136,000 km. It was outside the warranty. The issue was an uncommon, fail of the head gasket that allowed coolant to leak into the engine. This is not something that should happen to a vehicle with low kilometres, especially when the oil changes and other maintenance is done on a routine basis, so I know that’s it was a fluke. I decided I would get it repaired because I liked the Escape and it suited my needs. Rather than get angry and say something I couldn’t take back, I made the decision to speak with the St. Thomas Ford/Lincoln Service Manager – Chris Furtado. I sat down with Chris at Ford and laid out my case. Chris was very supportive and he knew how long I had been dealing with their shop, and so, he also knew I was a loyal client. Chris told me that St. Thomas Ford Lincoln would certainly support my repair. He went a step further and wrote a strong letter of support to Ford Canada and urged them to also step up to the plate. Several days later I got a call from Chris saying that his letter of support had paid off and Ford Canada was going to contribute by installing a new engine in my Escape. My portion of the costs immediately dropped by 75% of what I was originally expected to pay. It’s never a happy time to have your vehicle need major repairs, especially as a senior on a fixed income. I can’t express how pleased I am that Chris Furtado took the time to review my case and “do the right thing”. Integrity is out there in the business world, but sometimes it’s hard to find. In this case, I was lucky to find someone with a high degree of ethical responsibility. STFL certainly has the right person doing that job. My thanks go out to Chris and his team at St. Thomas Ford Lincoln.

Sonia Tekko

St. Thomas Ford Lincoln is where you got to go if you're looking for a new vehicle . Ask for Mark Hiepleh . I told Mark exactly what I like and what I can afford and 2 weeks later he calls me to say we got your vehicle! I love it . Great deal, great warranty coverage and a beautiful truck. Thank you St. Thomas Lincoln and thank you Mark Hiepleh for your great customer service.

Dan Friesen

I've bought 4 vehicles at this dealership. My latest purchase needed to be completed in a hurry and St.thomas Ford was up to the task! Thanks for the speedy reliable experience!

darla ker

I always have a good experience taking my car in for service. Randy is very polite, friendly and knowledgeable. They work around your schedule which is so helpful! I have no complaints!

Scott Stuart

Always a great dealership to deal with!

Dr. Mardi Charlton

Brandon and staff have gone out of their way to provide me with responsive, caring and thorough service. They sourced a fairly priced vehicle for me and went out of the way to accommodate my pick up schedule and get me the extras I needed. Thanks Brandon!

Jenni Elizabeth

Vehicle was making a weird noise for months. I took it to another dealership a couple times and they couldn’t figure it out. St Thomas fixed it in one day and their customer service is worth the drive.

Janice Fisher

better communication would be nice as it turned out hubby waited for someone to call about service to the truck so he called 2 times without anyone calling back. as it turned out it took over 6 hours to change tires so not happy about the outcome of this trip

stewart monck

Called about the recall for the air bag in my mkx. Took the time to fit me into their busy schedule Was in and out in about an hour. No muss no fuss nice job everybody

John Busch

The gentlemen at St Thomas Ford are always pleasant and helpful, I really enjoy talking with them. They treat me as if I'm a friend, not a customer.

Dennis Argoso

Bought a new F-150 from this dealership. They got me exactly what I wanted in a timely fashion. Gave me a good deal on my trade in and new vehicle. Dealt with Mitchell. Very professional and easy to work with. Happy with the service I got!

Bill Goodwin

Normally very happy but with CoVid the person handling the appointments is very upsetting. Send me a message a week before my appointment to remind me but then she can’t be bothered to let me know that they decided to close that day instead therefore letting me waste an hour and a half out of my day plus the fuel, etc. Completely unacceptable in my eyes. The garage itself would be a five star but the female handling booking appointments for the garage doesn’t even deserve one star in my eyes..

Steve Barnes

I had very little heat and very little defrost and it was diagnosed that my heater core had failed. I received a good explanation from Sue the service representative and a further explanation for the mechanic. Sue then secured a loaner vehicle for the two days it took to resolve the issue. I give the Ford dealership top marks for the repair and the customer service. Although I am VERY disappointed in the design of the the heater core system that resulted in a very high labour bill due the fact the dash had to be removed and it was a difficult repair. Maybe Ford didn’t think a customer would keep a 2011 Escape this long. Better engineering would of made this repair cheaper. I had no choice but to fix the situation since heat and defrost is a necessity in a cold winter. Steve Barnes

Bob Ward

Phil James (sales rep) was very professional. We discussed features of different Continentals thoroughly to make sure I got what I wanted. On delivery he made sure I understood all of the features on the car. The whole process was made very easy and at no time did I feel rushed. This is why I deal at this dealership.

Adam Swales

Bought my 2017 f150 from St. Thomas Ford and wish I never did, Dave Dunseath was great on getting things going and getting what i wanted in my new truck. Unfortunately his support staff failed him, i was told i would get my truck as it was just needed to be pick up in Mississauga on a thursday, a WEEK later i got my truck and things werent done, detailing was poorly done, protective stickering was left around the number pad. I ordered retrofit leather seats was quoted one thing and then billed something completely different, and the same went with the remote start when I wanted it installed. 6 weeks after having the truck the tailgate has to be slammed to be shut and line up correctly take it in and they can't do anything with it. Drivers seat belt won't click in without shoving it in with force, again they couldn't do anything with it. The truck is under warranty replace the god damn thing. Being a licence tech i did my first oil change and rear diff fluid was 3/4 of a bottle low, the transfer case and transmission are low and of course take special fluids. I wish I never bought my truck from them and will never go back their service is horrible and don't bother to make an effort to fix things correctly after buying a 55k truck I'm pissed. Update: So after writing my review, St. Thomas ford reached out to me to fix these issues. After discussing these issues the seat belt and tailgate "didn't go through the proper channels" was the reasoning i was given, yet the tower operator knew all about it so don't really understand that one. As far as the PDI (pre-delivery inspection) on the vehicle the reasoning given for that was they got the truck from Mississauga so it was suppose to come to them all ready to go which I personally find to be a bunch of bull because Mississauga's name inst on the sale, st. Thomas fords is, therefore they should have made sure everything was 100% ready to go when i got the truck and clearly they didn't, they just got the truck did the minimal effort and gave me the truck and then continued to have excuses about it. So I took the truck in, the tailgate was fixed, now comes the seat belt. Seat belt had to be order, going to take a day, no big deal ill bring it back in the morning, come back next day, all suppose to be done get in the truck click seat belt in seems fine start to look at the work order. Line 1 says, inspect and report on Driver's side seat belt buckle doesn't latch properly, red release doesn't return. Line 2 says, Inspected and Replaced RF seat belt buckle Line 3 says, Inspected and Replaced RF seat belt buckle (wish i had a copy of it but its "disappeared" after i've given it back to them.) Now this throws alarms off in my head, so i start to look at the passenger buckle and yep looks new and the red release pops back up nice and quick like it should. So i try the driver's side again and yep still doing same thing so I go back inside. Well got to see if the tech put the wrong side on the work order, not possible because its still doing it. Techs on lunch, go figure so am i. so instead of keeping the truck and taking me back to work and fixing it they send me on my way and tell me they will call me in the afternoon and let me know whats going on. 4 hours go by and hear nothing, head back in, oh we were going to call you in the morning (well that isn't what you said you were going to do) no admission that the tech screwed up, we need to get the truck back on Monday because the tech doesn't work tomorrow (Sat) fine it will be here 7:30 Monday morning. (fine it happens i get it but i never should have left with the truck it should have been kept and fixed that day!) Comes back Monday it gets fixed and haven't had an issue with those since only took weds-mon to get it fixed with 3 trips to the dealership.

Fastenerman 617

Just picked up this beauty. Thanks so much Tony Fehr for making this happen. Love it !! #GoSeeTony

Ron Bell

Beware of any suggestion that you need an alignment. Was in for a routine service and offered a free alignment check. Was told that I needed a 4 wheel alignment - 25,000 kms on car - at $100+. Took car to Pro Tire in London and a more detailed test showed that an alignment was not necessary.That cost me $32 but that's better than an actual alignment. Went in and spoke to Mr Furtado about this issue. He told me it was borderline, and that I would have gotten the detailed printout after the alignment was done. A little late then. No attempt was made to appease my concerns over the inaccuracy of the equipment. All he said was "so do you want to book an alignment?" Are you serious ..... That's the last time I will darken their doorway.

Robin Hewson

Easy drop off and pickup during C19. Good description of service over the phone and payment was easy. Everything was done correctly and exceeded my expectations.

Mich Rouleau

Purchased a truck used from St Thomas Ford December 3rd, 2018. My salesman was Shawn. He was very personable and not pushy like other sales guys I have dealt with. Dealership is very clean and staff very friendly. I had a slight issue when I picked the truck up however the dealership was quick to make it right and I am VERY satisfied with my new (to me) truck. Thanks again Shawn & Darrick.

Simon Szlatki

If you need things done at your car, this the place to go. I needed my tires installed an they were able to get it done in 30min without an appointment! And that in the busy winter tire change season!

John Friesen

Tony Fehr is your guy!!! I had an amazing experience with him, he got me into my dream vehicle. Super great guy, very honest, super professional, very easy to talk to and deal with... I would recommend anyone that is looking for a new or used vehicle to go and see Tony at St Thomas Ford..

Jamie Collins

Dropped the truck off to have the AC outlet looked at. They tested the aux ports instead and called us to state they were working fine. We went back and showed them it was not the aux ports that needed to be tested it was the AC outlet. They tested and determined it was not working at all. Had to order a part which was fine. We took our vehicle home not fixed. They called a day later to state the part was in so my wife dropped it off the following week. Received a call that the wrong part was ordered and they had to keep the vehicle overnight. New part came in and truck was fixed after a total of 4 visits.

Sherri S

This was my first visit to St. Thomas Lincoln Ford. Everyone was extremely welcoming and went out of their way to help me find the perfect vehicle, which I did! Nico was excellent in finding my vehicle and explaining the endless features of my Edge. Dave in financing was great as well. Very thorough with the details. I will return to this dealership and recommend to others!

Jeff Dowell

Highly recommended, service dept is fast and very curtious. Always do a great job with my vehicle. Purchased a new vehicle staff was great , Thanks Mark Hiepleh, always a pleasure dealing with you and a great service dept , fast and curtious. Thanks St Thomas Ford , love my new Edge

Matt Semchism

Terrible service. I went in on a Friday to get a oil change, tire rotation and my bug deflector replaced. I was called later that day by Randy Huse who informed me my rear break pads were in need of being replaced, without looking into it further, I trusted his judgement and let him replace the rear break pads and rotors. After picking my vehicle up Saturday, the first thing I noticed was instead of the oem motorcraft parts that I had expected to be used, there were instead “car quest” parts on my vehicle, which I never approved of. The service department was closed at this time so I couldn’t speak to anyone. After getting in my vehicle and driving towards the exit of the parking lot, a terrible metal on metal screeching sound was coming from the rear brakes. The mechanic did not insert the brake hardware correctly, causing a part to scratch up the side of my new rotors. I avoided driving my vehicle until dropping it off Monday morning. I arrived at the dealership Monday morning to explain the issue, Randy told me that they used these pads without my consent because “They’re weren’t any Ford pads on the shelf”, also that “this issue can happen sometimes with aftermarket parts”. My question is if that is the case, why are you using aftermarket parts at all, let alone without asking the customer first? Because now I am missing out on work, on a Monday morning, getting this issue resolved. After working on the vehicle for approximately two hours on Monday, fixing the mistake the previous mechanic caused, Randy proceeded to tell me that the emergency break shoes have fallen off my driver side rear brake and needed to be replaced as well. I told him I will take my vehicle to another dealership to get the shoes replaced and this is an issue that should of been brought to my attention Friday or Saturday when the first mechanic inspected and had my brakes apart, and gave it the OK. Randy replied with “sometimes mechanics can miss things, and to call a tow truck if I want to “take it somewhere else”. Keep in mind his mechanic just test drove my vehicle less than two hours ago, and I had drove my vehicle that morning to the dealership, and used my parking brake the night before with no issues.

Rex Rideout

Have been dealing with St. Thomas Ford Lincoln for well over a decade. There focus on customer service and satisfaction is bar none, when you factor in a great product, it becomes a awesome combination. I look forward to future dealings with St. Thomas Ford.

Andrew McMullan

I purchaed a Fusion for the second time and have purchased many cars/trucks from St Thomas Ford. I have always had great dealings and been completely satisfied with the level of service.

Cora Waschkowski

Terrible experience for my daughter buying her first car. A cash purchase. No financing, the easiest possible sale this dealership could have! The vehicle she was purchasing had been on the lot for four weeks. The salesman had said one person had been interested the same vehicle for the whole time and flip-flopping about their trade in. My daughter negotiated $800 off of the sell price and the salesman was getting the final approval after having the deal approved by the “manager”, and he was just going back to take all the unnecessary up-sell stuff off of the bill. He came back and indicated that in the time that he went to finalize the paperwork, the manager reached out to the flip-flopper and all of a sudden, the care was sold for full price and my daughter lost the SUV. I felt terrible for the salesman who had worked very hard to make this a good first car buying experience for my daughter who is 20 years old and saved $15K cash to buy a car outright. He lost his commission to a manager who obviously called the other person and tipped them off on the sale and allowed them to come in and pay full price. Really poor business practices for sure. And my daughter left in tears after signing back paperwork that just needed to be signed off by the manager. Fortunately a few days later we had an AWESOME experience elsewhere and I am so glad that they wanted $16.5K CASH for a better vehicle and terrific service. I would not waste your time shopping at this dealership for a new or used vehicle. They do not value your time or your money.

Denise McLean

Great salesman and warranty rep! Helpful, thorough and efficient! Answered any and all my questions promptly! Yes I’d recommend St.Thomas Ford Lincoln to purchase a vehicle!

Northern Sky

Do not take your vehicle to these snakes. They will lie through their fangs to get you in there. Then charge outrageous hourly prices just to get your vehicle in the door. No wonder they’re the only dealership with a Super Snake, they earned it.

Nalacha

Tony was extremely helpful when looking for what I needed super happy once my order finally came in! Thanks again Tony for all your help would go there again for anything I needed for my new truck!

Silke21

I have to edit my review, Service is reasonably good, the staff are friendly. Last year my Edge was misdiagnosed, had to bring in 3 times to get repaired properly. This year my 2011 low mileage Edge failed the emissions test 3 times, I was told it wasn't a problem with my Edge but the government who insisted the emissions have to be done. Long story short, a few hundred $'s, numerous testing and many miles later the service dept had to re-flash a module and only charged me half price, which finally made the Edge sticker ready!!

Peter K

Extremely friendly staff. No pressure sales (which I thoroughly enjoy) so far so good. But then I'm a Ford owner . Always.

Cheryl Milani

I dropped by needing new blades on my Lincoln and they had me in and out in 10 minutes and topped my tires up too! Sue was lovely and Jesse the tech was very efficient as well. Thanks guys!!

Adamsusan Hunter

It is with much pleasure that we can offer a glowing review of St. Thomas Ford. We purchased a 2017 F250 and traded in a used truck. Mitchell Boughner handled the the transaction flawlessly for us. Our questions were answered promptly, the truck was ready on time as promised. Plus, at no time was there any annoying up-selling or gimmicks. The dealership allowed a great price for our trade and Mitchell was a pleasure to work with on the deal. Highly recommended!! Adam Hunter and Family.

Joe Fleming

A great place to do business either purchasing a new or used vehicle, warranty or other service from the service department. The Quick Lane is a good option for routine maintenance! Don't forget their is a body shop for minor fixes or major repairs after an accident. Remember you have a choice where to go don't let the insurance companies tell you differently. Recent service during the restrictions has been well organized. Call for an appointment you will be treated right

Mike Wall

I have now worked with Tony Fehr on 2 purchases and he has treated me very fair and not pushy at all. Listens to my needs and helps me understand my purchases. I'd gladly recommend Tony to anyone Happy vehicle shopping

James McArthur

This was a recall issue. The staff at St. Thomas Ford were excellent. They needed to have the vehicle for a few days and arranged for a loaner vehicle. They made a lengthy recall very easy to deal with!

Robert Meharg

Darkness. That is where my wife and I resided. We had been trudging through our lives driving an '03 Ford Taurus telling our selves "We don't need a nice new car, ours works fine".How young and naive we were. We knew there was wonder and splendour out in the world, but not that it would be within our reach. My wife had just dropped me off for another shift at the coal mines, we'd lost 3 men that week so there was much work to be made up for. Before she left we parked the car and sat in silence for awhile. Unsure if the smell of hellfire was from the mine's smoke stacks or from the demons burning with hatred from underneath the Taurus' hood. She spoke softly to me, "One day my love, we will be free from this dread, this seemingly endless struggle of poor gas mileage and no Bluetooth capabilities". I held her tightly and told her our day will come soon, not actually knowing when that day would come. Little did I know that a blessing would occur that very day. I got out and just before she pulled away I told her, "You should stop at Tim Hortin's for a treat, to bring some brightness to your life". She smiled and nodded and was on her way. It wasn't even 30 minutes later that my wife called me. "She's gone." My blood ran cold. "Who's gone? What happened?" She laughed. "The car. It wont start." A wave of relief washed over me, I would have jumped and shouted for joy had I not developed the black lung from my years down in the mine. "Well I guess we should look for another then", I replied. "I'll message Brandon." Brandon. Our guiding light. Our light at the end of the tunnel. Our saving grace. The next few days were a blur. We went from having an embarrassment of a vehicle, to driving a 2017 Ford Escape SE. Walking into the dealership and seeing Brandon Dumouchelle, and Mitchell Boughner welcome us felt like I could breath for the first time in years. Because of the black lung. Which they also cured, at no extra charge. My wife and I were new to this game, unsure on who and what to trust, But every question was answered and explained with perfect clarity. We had finally climbed out of that darkness we had suffered through for so many years, and found our salvation at St. Thomas Ford Lincoln.

Karl Radske

Excellent body shop did a great job on my vehicle and staff were great would send anyone there Fix Auto #10 rating

Dennis Taylor

Reale was very friendly and efficient. They had to order a part for my 2020 Explorer, it took about 2 weeks to come in. Reale called me, I took my vehicle to St Thomas Ford and the part was repaired the same day. We had good service.

Paul Ilic

Brandon and the St. Thomas Ford team were amazing to deal with. Responsive with our questions, end to end amazing experience. Highly recommend!

Kimberly Bricker

The staff was friendly and my vehicle was serviced with quality and precision in a timely manner. Brakes, tires and oil change. The service and parts department made sure I was taken care of and followed up to ensure I had my vehicles tires rechecked a few days later. Great service - will be back for sure!

Don Heeney

I received friendly helpful advice and a great vehicle from St. Thomas Ford Lincoln and would highly recommend using them for your new or used vehicle needs.

Courtney Herridge

Randy was incredible with Eric and myself! Even during all the Covid he was so personable and made the experience so easy for the both of us!! Thanks so much!

Kira Rice

My husband and I just bought a 2014 Ford Escape from David and he was amazing. He was so helpful, both in person and via email. He was patient and was trying to make sure that we were happy with our decision, as we were between two cars. I absolutely loved dealing with him! However, my only reason for not giving 4 stars was the woman who handled our lease application - she was rushed and talked about 1000 miles a minute. She kept insisting on things we told her multiple times we weren't interested in and was quick to dismiss us once we signed the papers. Luckily, David swooped in on our way out and thanked us for coming in and said he'd be in touch. It helped rectify the experience. Can't wait to pick up our car on Wednesday!

Darla Taylor

Show up this morning to have scheduled recall done, no parts available, good job Ford! Waste of my time and arrangements that I had, get your @$%& together.

Ralph.Augustine

Great dealership, very easy and accommodating people, Brandon goes above and beyond his managerial duties to make sure you get what you want and that you are treated well.

Jeff Butler

I would like to thank Tony Fehr for the awesome service I received, not only during the purchase of my vehicle, but afterwards. Tony has gone above and beyond by not only helping me but also helping his community through his charitable contributions. Thank you, Tony!!! Great sales rep, even better community member!!!

G Mail

Poor quality of repairs. Overpriced.I will not return. Please do not contact me. You had many chances to address the concerns and you didn't. I will just never come back. I will take my business elsewhere. Poor attitude from employees as well as management. Lead by example..

Dana Andersen

Our sales guy, Tony Fher, was awesome. Very accommodating and helpful and realistic! We didn't know exactly what we wanted and I am so happy with how much time he put into getting us into the right car. My used 2017 ford escape titanium is the best car I've driven and I highly recommend going to st. Thomas for all your ford needs! David in finance was also super nice and helpful. Personable aswell.

Northern Traveller

Bought my new vehicle from here last week. Shawn was friendly and very knowledgeable. Would recommend him to anyone looking for a vehicle. Thanks Shawn!!!

Kurtis Karns

I leased my 2020 Ranger from St. Thomas Ford. From the first time I stepped into the dealership all the way up to the date of delivery they were amazing. Helping educate me on the vehicle and options as it was my first truck purchase, being friendly and inviting and giving me the best customer service I have ever received from a dealership. . They were accommodating to my schedule, and even delivered the car to me! The management staff Brandon, Darrick and the FSM Chris&Dave were all fantastic, helpful and fair. I would highly recommend St. Thomas Ford to anyone looking for great staff, a great car and a good deal! Thanks!

Adam Friesen

Experience was really good, even with the restrictions in place by COVID. Tony Fehr was a great help in getting me my truck!

Kaela Sugar

Bob did an amazing job doing my break work! Very fast and to point. If I could give 10 stars I would. I will be returning for sure. I had great help From the parts manager Eric in advance to my arrival. Great friendly staff with reasonable pricing ! :)

Katherine McNeil

The service was amazing. They worked hard to figure out what was wrong with my vehicle and fixed it right up. Chris was very friendly and courteous and kept me up to date on the work being done.

Kevin Kraft

I feel leaving a 5 star means perfection, and nobody and nothing is perfect. That being said, these guys know their stuff and are great at getting you into what you can afford. They went above and beyond for me and I will remember that when I'm in the market for another quality Ford.

Matt

I booked some work for a recall ordered by Ford, had a friendly manager set it up over a short phone call. On the day of the work, the dealership was friendly, helpful and clean. After a short half hour job, all work was completed and on my way. Thank you St. Thomas Ford

Brian Tansy

I had done my homework on what I wanted for a new car. Mark, at St. Thomas Ford listened and found exactly what I was looking for! My wife and I are so pleased with our new car. Mark really went above and beyond making sure we had the right car and were happy with our purchase. He even made the paperwork painless and seamless. Always a pleasure dealing with St. Thomas Ford for our car and service. Well done!

Ryan Johnson

Sales agents were very professional and not pushy. Always return my emails/text promptly. Worked with me to help provide options/alternate solutions based on my budget and needs.

Jess DANCE

I have been there 2 times now to get a new car. This time I upgraded to the Ford Edge and was helped first by Salesman Phil because Dave who I have dealt with before was not there. Phil helped me out by setting me up with a test drive and going over all the specs and I must say he knew his stuff. I later in the day got a call from Salesman Dave telling me that Phil told him I was in looking to trade in and I test drove the Edge. Phil could have followed up with me himself and made the sale, but passed me along to Dave. That right there shows how good and fair they are to eachother and customers. Dave made the sale smooth and quick and had me all set up and in a new car Monday. Thanx again fellas and I will def be back.

Brian W

Jane, Phil, Wendy and the rest of the Team were very helpful, great value on my trade-in, tried to buy in London but those dealers were looking for the quick and easy, St.Thomas Ford actually listened to my needs and exceeded my expectations!

Virgina Tokaji

I find all the staff have great customer service skills. During a routine oil change they found a bad tie rod. I think it was a big concern for me. It was bad. They had a car handy for me to drive home to Tillsonburg. Had to order the part for the next day. I love how they treat me as a customer. Definitely worth the drive from Tillsonburg.

Melissa Hiebert

Our salesman, Tony, went above and beyond for us!! He’s so pleasant to work with and the effort he put into finding us the right vehicle was much appreciated! We are loving our new 2021 Ford Expedition Platinum and will continue to work with him and St.Thomas Ford for our future vehicles!

C Rodgers

This was my 2nd time buying from STFL, my first experience left me feeling a little greasy, like I’d been just another Shmuck, so a year later I wanted to upgrade and decided to try there again but with a new sales associate, that’s how I met Tony Fehr, funny thing is I’d chatted with him offhand when I bought before, he answered all my questions and took it upon himself to go get my truck from another co-dealer, he is a good guy and felt like I wasn’t just another sales number. Thanks Tony

Dan Phillips

I have been dealing with St.Thomas Ford Lincoln for years and have already had 10 out of 10 results weather it be in store purchases, new vehicle experiences and the service department. Every member of the staff is responsible, respectful and more than accommodating with every visit. ???? BRAVO to all athletes this dealership. I can't wait for my next visit.

Betty Giesbrecht

Engine light went on on my Lincoln that I had purchased 5 months prior. I brought it in and had it checked out, and it was due to the recent rust proofing I had done on my car, the individual had coated the fuel pump sensor causing the light to go on. So the new part was ordered and came in the next day, I brought my car back and it was replaced and covered under warranty with no cost to me! I was shuttled back and forth to work with no hassle, service was excellent!!

Suzanne Gray

Terrible is how we would describe our service. Took truck in on Wednesday mid-morning because radio would not turn off among some other odd-ball electric issues. My husband even had the service tech guy come out to the truck to see that indeed the radio would not shut off and explained someone would have to look at it soon or the battery would die. Later in afternoon he called and no one had looked at truck yet. My husband again stressed that someone would have to disconnect the battery or it would be dead soon. On Thursday Ford called him to tell him they had solved the problem saying it was a dead battery. Oh course no one had disconnected the battery but they were sure this was the problem. They wanted to replace the battery. My husband assumed it was still under warranty so gave the go ahead. For some strange reason there were no batteries for an F-150 in St. Thomas and they would need the truck another day to order one in (unbelievable!). So oh course they replace the battery and say all is good now and by the way this battery will cost $322!! (unbelievable!) We told them to put the old battery in which by the way a week later is working just fine. Really all that needed was the computer to reboot which could have been taken care of Wednesday AM if someone had just taken the 5 minutes to disconnect the battery and reconnect it. You would think they should know that there. Clearly what the truck was doing was not the problem of a dead battery. How does a radio go on for that long and the vehicle start and stop numerous times with a dead battery? How is it we know that but the tech guys at the Ford dealership don't?? In the end we didn't get the truck back until Saturday since the dealership is only open until 5pm on Fridays (very inconvenient for people that work). So clearly we are very unsatisfied and will never take the truck there again for service!

Corey Burton

St Thomas Ford has a wonderful sales staff! They were honest, fast and reliable. I'll be making my next purchase at St. Tomas Ford.

Paul Hepburn

Very satisfied with service from the drop off to the pick up. The dealership accommodates my schedule and supports it with a service vehicle as needed or the shuttle.

Robert Sayers

Everyone was polite and efficient. I was greeted properly, ( I wish I could remember the gentlemen’s name at the oil change area he was excellent very friendly), and he answered all my questions perfectly. When my truck was finished they called and it was ready when I picked it up. There’s no question I pay more for an oil change with them but I trust the service to do it right and they never let me down

Ellen Luft

The recent purchase of my new car was a very positive experience. My Sales Representative Phil James spent time explaining the pros and cons of a number of vehicles I was looking at. Once a decision had been made he made the process very seamless and spent considerable time explaining the electronics and functions to me, including setting up my phone and making sure everything was working properly. His knowledge and service focused attitude made my experience exceptional. We bought our vehicle from St. Thomas Ford, as we have in the past because of the care and service we receive. Everyone in the Dealership is helpful, knowledgeable, and dedicated to customer service.

John Klassen

I had a great truck buying experience with Tony Fehr. Just bought a 2021 F150, Tony was knowledgable and professional and I look forward to buying other vehicles from him in the future

Lou Thompsett

Attended at St Thomas Ford for a service and recall appt which they were able to complete in 2 days. Inspected the recalled parts and ordered their replacements accordingly, had my car back service complete before noon the second day. I was completely happy with the experience. I found my service advisor Susan knowledgeable and helpful.

Leah Mae Smith

My sales guy was Nico and he was friendly and very helpful. Answered my questions and showed me all the cool new tools in my new Maverick, which I LOVE by the way. I will send others Nico's way.

Joe Rustum

I would have given 5 stars because of the staff on how they handled my situation with my vehicle but the fact of getting a part from Texas to come to Ontario is a logistical nightmare and Ford should open up a parts warehouse in Canada, so expediting is quicker and the customer is satisfied , instead of waiting a month for the part to come in, especially in a pandemic, but nonetheless thanks to the staff in St. Thomas keep up the great work !

Kelsey Gaudreault

Shawn was fantastic to deal with. He made the whole process easy and stress free. He took my list of “must have’s” and made it happen.

pat hammerton

First time visit to have my snow tires put on & for car to have it's checkup along with "regular maintenance". Process very smooth, everyone very welcoming, with even the offer to store my summer tires at a very reasonable cost! Car ready on time, Cory did a good job, even leaving a reminder card on my mirror, suggesting the nuts on the wheels should be tightened after a couple of days driving! A good reminder to be safe. Thank you St Thomas Ford Lincoln, Randy & Cory for good customer service & looking after my car so well.

Gord Snell

Regular maintenance visit was taken care of quickly and I was back on my way to work earlier than expected. Just purchased another vehicle from Tony. Very excited to take delivery! Tony was very helpful, understood what we were looking for and how we wanted to proceed. Thanks Tony and St Thomas Ford!

Fred Tierney

Booked my 2019 Lincoln Nautilus in for Regular maintenance and Snow Tires reinstallation. Supposed to be a Lincoln Valet/Loaner provided, but i had to drive to Dealer, pick up a Ford Escape Loaner, and when done, had to drive back there and pick up my Vehicle. All work was done as detailed. No Wash, No Lincoln Loaner, or Valet Service.. Drive is aprox. 25 kms each way.

Mark Swire

Amazing experience I would definitely purchase another Vehicle here again and encourage others as well . thank You Tony Fehr

B Titchner

Great sales experience with Randy Jacques!! I recommend Randy to anyone wishing a great customer experience and a smooth transition into a new vehicle.His knowledge base on options and features through all of Ford’s lineup is impeccable.

randy ross

I went in with 3 issues. They were unable to diagnose 2 so they're still there. The leaky tail lamp was replaced.

Julia Siler

I love my Ford fusion best car I have had the pleasure to drive. The staff at St thomas Ford have always been great and helpful. This is my 3 Ford. And have always been treated well. Thanks

Luke Rogers

Nice friendly staff. Great spot to drop some money and get a quality vehicle. Not sure if the website is representative of actual inventory.

Ed Pavich

Very happy with the service I received! I was looking for a particular truck and found it in St Thomas. I needed to fly in from Nova Scotia and Niko and the dealership made sure everything was ready for me. I couldn't be more pleased with the experience I had.

David Birchall

Chris Furtado, Service Manager and Peter McGuire, Salesman were incredibly helpful and fully respected our needs in the purchase of our new vehicle. The dealership is highly recommended by us both as the place to not only purchase your vehicle of choice but also to receive incredible maintenance support and expertise in their respective fields. No matter who one dealt with at the dealership from owners,management staff,maintenance staff, sales personnel, their level of experience shines through every time. We have bought many vehicles from this dealership and will continue in the future. Courtesy Ford in London cannot even come close in matching dollar, degree of service and the level of courtesy that you receive at St. Thomas Ford Lincoln. Five star is highly earned and received.

Vanessa Kratzmann

So I have an unreliable Ford vehicle, and am not happy with the car. I was really pleased the service department because they took time to discuss options available to me. I have some good information to help me make decisions about my car. Unfortunately, when I went to pick up my car from diagnostics appointment, I had a completely flat tire. The shop was closed, so I had to drive to the nearest gas station on the rim. I did not take my car for a tune up, just a diagnostic, but I was surprised that a flat tire would go unnoticed, as it was not flat when I dropped it off 2 days earlier.

Dominic Aylott

I went in originally to look at a ford ranger on auto trader being sold as is. I met Shawn and he showed me around. The ranger would take too much to safety so i told Shawn what i needed and a price i wanted to stick to. Considering i wanted a big vehicle on the road for $3500 it wasn't much to play with. Shawn called me the next day with a ford escape for me. He got it on the road a little over budget but i couldn't complain. He really looked after me and helped me out. Would definitely recommend going to St Thomas Ford and I love my new escape

Elaine Holt

helpful staff that got the vechile we wanted at the price we could afford. all done in one week. We have it for a week or up to 500 km. If we are not happy with our purchase we can return it and start again. We are both happy with our purchase

Erwin Thiessen

The service was excellent in that I was taken in right away even though I did not have an appointment, however, the rattle that I brought it in for did not get fixed. The service technician could not find the source of the rattle as it is still there.

Bhavya Jain

Great dealership. Special thanks to Nico and Chris for making my experience so good. Love the 2022 Aviator

Sonya A.

I received excellent service on the warranty work that needed to be performed. Susan Graham is an excellent Service Advisory and has always provided prompt and accurate responses to my questions about my 2016 Ford Fusion.

Wanda Pinch

Very friendly, job done quickly and efficiently

Brad Girvin

Couldnt make a deal on a GT350. Asking 20k over sticker for GT500 so bought one from Jubilee Ford in Sask for MSRP and shipped it. Wont be buying my next F150 from them either.

Pamela Hoos

The service department was professional and courteous. The repair was done in a timely matter. Everything was seamless from booking to pickup.

Cathy Gillis

Tony Fehr was absolute Joy to work with. He made my purchase experience so easy. He located the vehicle that more than meets my needs and delivered it quickly. Thank you Tony! #goseetony

Nancy Butler

Friendly, quick and efficient service. Special thanks to Sue Graham.

Alexis Blake

Boyfriend phoned in because we were looking at purchasing a used Buick Regal from them, Nico was the Salesman that helped him out, unfortunately the car ended up being not what we wanted but the sales team was extremely professional and helpful. Thank you!

James S

I recently purchased a F-150 from Tony Fehr and had an excellent experience. Tony was very knowledgeable and honest throughout the purchase. I had to wait a little while for the truck to come in due to the microchip shortage, but Tony was great at providing updates during the process, even on days that he wasn’t working. Would definitely recommend!

Gregg Junior

My salesmen Brandon went above and beyond to make sure everything was done to a T. Coming from a fair distance away he was amazing at making sure everything was done and looked after for a very smooth sale. I will not hesitate to recommend Brandon and St Thomas Ford to anyone looking for a new vehicle.

Kevin Asher

Roy Knight found the truck I was looking for. It was clean & ready for me at the time I came to pick it up. He took the time to show me some if the options the truck & set my phone up to the truck. I will recommend Roy Knight & St. Thomas Ford to friends & family that are looking to purchase a vehicle. Thanks Roy

stephen leask

Had some concerns regarding the performance of my 2018 F150 Truck. St Thomas Ford quickly scheduled an appointment and diagnosed the issue. Actually no issues just how the EcoBoost engine performs. Service was quick, efficient and good value. Thank you St Thomas Ford

Christopher ouellette

Very much enjoyed my experience with Brandon. Bought 2 vehicles in the last month. Thank you for your great service.

Jakey Thiessen

I had a great purchasing experience with Tony. He made the whole process simple! I would highly recommend this dealership.

Jess

Customer service here is terrible if you need service. Drive to london and actually be respected by a dealership that cares about the customers.

Dave Eyndhoven

Steven Tuttle gave me the best customer service I have ever received while getting service done to my vehicle. He made it my best experience yet in the service department!!!! Very Happy.

Ruth McDermid

I rate St Thomas Ford Lincoln top notch. We purchased a 2017 Edge. Our salesman Roy Knight is super. He did not pressure us. He gave us all the information on the car and answered all our questions We have delt with St Thomas Ford for many years and will continue to do so in the future.

Mike Krust

It was a pleasure dealing with them. We were from out of town and after viewing the car once. We made our closing over the phone and the internet. We would highly recommend this dealership. Peter was our saleman and he took care of all our needs. Everyone there is very pleasant and no pressure sales tactics.

Sean Persin

I have been a customer since 2000. Always top notch customer service. Knowledgeable no pressure very causual friendly atmosphere! Go see Mark Hiepleh!

Maureen Jenkins

As always, first-class sales and service at St Thomas Ford. We have been customers for over 20 years, and all of our vehicles in that time have been Ford cars, trucks or SUVs from St Thomas Ford.

Howard Moyer

My wife and I had an electronic issue with our Ford Edge yesterday in St Thomas. We dropped in to St. Thomas dealership unannounced. They couldn't have been more welcoming and had us on our way in a matter of minutes! I highly recommend this dealership!!

millar coles

My experience went very well, kurtis dealt with myself and other in a very respectful manor and answered every question I threw at him.

Jeff Hodgins

I book a appointment for a engine light on in my 2020 F150, I was very pleased the service was done in a timely manner and I really appreciate Sue for letting me know what was wrong with my truck right away, Thank you St Thomas Ford for taking great care with my F150

Paul Samuels

The service was fast and reliable and we were treated with great respect. And the customer service was great.Toney was awesome he make it look easy overall everyone was excellent. It was a great group of guys I would recommend them to anyone.

Danny S

Just yesterday, yes Friday the 13th, my vehicle was acting odd. When I put it into park in my Driveway my 2015 Ford Escape would not shift out of reverse (I realize now it was stuck in neutral), I couldn't turn off the vehicle and my parking brake wasn't working properly. I had it towed to St Thomas Ford Service center and worked with Sue to see what were my options. I was hoping I would get either my vehicle back or a loaner as I had to travel for business that weekend. After a bit of waiting, they said they had an appointment slot available for me but were working on getting a loaner in case it could not be resolved today. Turned out the bushing got lose in the transmission line, all it needed was an adjustment. Sue honestly said, there were two options the cheaper and more expensive but the mechanic would try the cheaper option first. After making the adjustment and even taking it for a quick test they deemed it safe to drive. I am so appreciative of their honesty and candor in terms of dealing with customers. If you have had a bad experience at any other Ford service center try St. Thomas - they are courteous, friendly and the staff are very cordial - some of the members of the team when walking pass me in the lounge would make small talk which helped me to pass the time. Great service/Great results 5/5 - I would give a higher score if I could.

Ashton Verhaeghe

We bought 2 vehicles from St.Thomas Ford. The experience was by far the best experience we have ever had. Tony and Chris were super friendly and easy to work with. The vehicles were clean and full of gas on pick up :-) Thank you so much for making this large purchase as easy and painless as possible. I LOVE MY F150 and my Journey.

Rebecca Gagne

I brought my car in for a third clutch replacement. Sue at the service desk was wonderful and I am very pleased with her. My frustration lies with Ford and their faulty car. My car is a 2017 Ford Focus hatchback with just over 25 000 km. I find it completely ridiculous that a third clutch has just been installed. I was told prior to my purchase that the clutch issues had been resolved which was clearly false information. This is a most inconvenient situation that requires time and attention that could be spent elsewhere. I have not been compensated in any way shape or form for Fords dishonesty in selling me a faulty car. I am beyond frustrated with Ford and their lack of responsibility for this situation.

Donna Ryckman

I was very pleased with my latest visit to St. Thomas Ford. The service was friendly, professional and I was very happy with how long it took to have my car serviced. I was also pleasantly pleased with how many staff smiled and said hello as I was walking through the dealership. I would definitely recommend this Dealership to friends and family.

Mark Ingram

Brought in my mother's Lincoln MKS with failed power steering. After a bill of over $3,700 to replace the steering rack (they claimed that the defective steering recall was over in January of 2021 so we were on our own). Paid to have the steering rack replaced just to have the car returned to us with the collision warning system now showing a fault on the screen, the manual shift paddles no longer work and the cruise control no longer works. After talking to people at Ford Canada I was told that it sounds like things were disconnected and not properly hooked up. I contacted St Thomas Ford to let them know this. I was told to bring it in this morning. I did,and was told that it would take at least an hour just to get at the harness. We left it there. Watched it being parked outside lot and left in the same place till getting the call that everything with the wiring harness checked out. That further diagnostic was necessary and that more repairs will be required. I really regret buying a Ford vehicle from this dealership just a couple weeks ago. This is the integrity of Ford these days? Wow don't get service or buy anything from St Thomas Ford Lincoln (the are apparently owned by Expressway Ford in Waterloo Ontario so I'd guess that they would be another place to stay clear of. It's a shame that so many companies these days are more interested in up selling service for profit. This car went in with one problem and came out with a huge bill and multiple new mechanical problems. Stay clear of St Thomas Ford! Mark Ingram

Andrew Woodburn

I recently brought my F150 to the St. Thomas Ford service department. From when I first arrived to be greeted by the smiling face of Susan Graham and the professionalism that she demonstrated throughout the whole process, I can't imagine taking my truck anywhere else for service. The technician Nick Anguish walked me through every step of the service to show me exactly what he found and the steps to repair the condition. A big Thanks to both of you for a job that was above and beyond my expectations.

Obrad Miljanovic

Thrilled with my 2008 Lincoln Town Car. The staff at the dealership was very friendly and helpful, making all the information about the car readily available. The car came exactly as described and was fully certified. Would highly recommend this dealership.

Gary Lafleche

Oil change took over an hour and a half with Ana appointment...price was $104 for the same oil change at Mt Bridges ford for $62. Will never go back again.

Allen Rivait

We drove close to 2 hours to buy a Lincoln at St. Thomas Ford we basically made the deal over the phone the night before with David Dunseath who bent over backwards to please us ,we wanted to trade our car & drive home the used Lincoln the same day so we wouldn't have to make 2 trips ,David had us out the door in about 2 & a half hours ,plus the dealership was busy selling cars ,this is the place to go if you want to be treated like a VIP

Volanthius Klein

Has a great experience with St Thomas ford and fix it auto. They took extremely great care of my Lincoln suv. Found issues I didn’t even notice, and repaired under warranty. They also took the initiative to help me with issues with my suv. They corrected everything fast, and with no headaches. I recommend them to everyone!

Corn Schmitt

I purchased a 2018 powerstoke F150 Randy is a great guy to deal with I’m very happy with the service I got And in finances Jane and Dave were great

Debbie McGuigan

I just had my car serviced at St Thomas Ford and as usual I was very happy with the outcome. They are friendly, knowledgeable and most of all I trust my vehicle in their hands. That's important to me.

Wayne Montigny

The sales person Nico was excellent to work with and I would recommend him to other people.

Lynn Christie

We had very good service of our new vehicle, for most of the first 5 years. The service package had been prepaid. Finally, at the last prepaid servicing, attention from staff seemed to deteriorate. There was confusion over our name, and the work to be done. Finally retrieved the vehicle, but needed to return for a seal. Another two days required to install the seal. One week later, a problem with the power steering. Coincidence? Thirteen days at the lot waiting for a part from the states! Unable to reach manager and calls were not returned. Car was delivered with bent license plate, scuffed bumper and scratched fender. Returned once again, and photos taken. Two weeks later, no response to telephone request regarding status of potential bodywork. I'm not sure why this particular experience was so unexpected and disappointing. After 5 years, the vehicle is paid and the service contract has expired. Coincidence? At any rate, we will no longer support the dis-service of Ford St Thomas. Looking for a new dealer for our next car.

Grant McInnis

Everyone was excellent. Knowledgeable staff, friendly and treated very fairly. The whole process was a pleasure. Thank you to Niko and Brandon who were extremely easy to deal with and very professional in understanding our needs and getting us into the right vehicle.

Colleen English

Sue in the service department was very friendly and helpful. She was key in making sure my car recieved all necessary service to ensure my car was fixed promptly. Thank you Sue!

Cynthia Grant

We dealt with Tony Fehr at St. Thomas Ford Lincoln and he was very easy to deal with and not pushy at all! Thanks Tony

R L

Really great sales experience. Nico Rempel, Dave Caskey and Bruce Dumouchelle went out of their way to put together a deal that we were really happy with.

paul poirier

Not covid friendly, during pandemic we were no to go out , stay isolated, great way to avoid warranty problems so they do not have to cover them. Crock of .... They don’t even wear gloves or mask when addressing your vehicle.

D Hall

Overall it was a very good experience especially given the constraints required as a result of COVID-19. Nico Rempel was very accommodating and did a good job meeting our needs as well as looking after the interests of the dealership. We felt we got great value on our trade in and absolutely love our new Lincoln Corsair. We especially appreciated the extra effort put forth in a) obtaining the vehicle from another dealer and b) making sure we were able to take possession of the Corsair by Friday evening of the long weekend in May. Thanks for making this a positive experience. Dave & Helen Hall St. Thomas, Ontario

Elizabeth Anderson

Service was good on the whole but when tires were rotated the rust on the rotors was not removed and had to take car back to have it done otherwise I would have had trouble down the line.

Yohanes Abera

The staff was extremely friendly, accommodating and ensured that I felt comfortable as I browsed for a new car. I would definitely recommend to friends and anyone else looking to purchase a new car.

Brian Humphrey

Been dealing with St.Thomas Ford since 2008. Excellent service. Problems are rare and are dealt with immediately. Something else - which is just as important - it is nice to deal with a business where the staff treats you like a friend.

Sonia Simoni-Fortuna

I dealt with Nico Rempel who assisted me with my purchase of my 2021 Lincoln Nautilus. Nico was very knowledgeable, quick to respond when I had questions, and brought the vehicle right to my door and I live 2 1/2 hrs away. Couldn’t be happier with my purchase and the seamless process. Thank you at Thomas Ford and thank you Nico!

Tom Miskelly

Very clean and friendly atmosphere. Great service buy Randy Huse. Ouick service in the drive thru oil change.

Anne Kenny

Wonderful experience. Roy Knight, Jane, Wendy ...so professional and attentive to needs. Highly recommend St Thomas Ford Lincoln.

Bill Husband

Tire pressure issue again. Quickly got me in and did oil change as well. Tire pressure seems to be an aluminum rim issue. While the problem has continued, the service team was helpful.

Sue Simpson

Thanks to the service team at St Thomas Ford. Another great service experiece with our F-150.

Mrs B

Our family received nothing but the best from the Ford family. They worked hard to get us the best deal, and always put us first. Thank you so much for making this a wonderful experience!! If anyone wants first class service, and quality vehicles, go down to St Thomas Ford and be treated like family.

Laurie Reid

First time using St Thomas Ford. They were awesome! Very friendly informative people’ Definitely will recommend! Thanks St Thomas Ford for my new truck, it’s exactly what I wanted!

Gordon Mooney

Went in for "the works" package with my oil change. Friendly folks, great service. Done exactly when they said they would be. Got a free car wash with a company across town from them to boot! 5 stars all round

hurtin merv

So far so good. An oil change. Appreciated the free car wash. Im hoping that when I have a real issue with my truck that I can rely on you.

Jimmy Jj

Just purchased an F150 Lariot from David Dunseath and wanted to comment on what a great experience it was. They delivered the truck on time and dealing with David was fantastic, he was very patient, non aggressive and made sure I was comfortable every step of the way which made the entire process a positive one. I will reach out to David and the team at St Thomas Ford again the next time I need a vehicle.

Frank Roselli

Found the exact lightly used vehicle I was looking for online, and contacted the dealership my phone. I was quickly called back by Mark Hiepleh from sales. Mark was extremely helpful, and accomodating. At the dealership the vehicle was ready and waiting for inspection and test drive. When it came to finalizing the deal, it was smooth and painless. All the staff, but especially Mark were excellent to deal with. I had to follow up with a minor missing equipment issue, but Mark rectified the issue efficiently and completely to my satisfaction. I will definately shop for a vehicle at St. Thomas Ford in the future, and recommend them to others.

Kim Paul

Customer Service here is great! I was called when they were finished with the vehicle and provided an explaination on the work that was done. No issues or concerns. I would recommend taking your vehicle there for service.

tom V

I recently purchased a new Bronco from Tony Fehr This is the fifth vehicle I have bought from him. Tony is a top shelf guy and goes out of his way to look after you. I strongly recommend dealing with him.

Gwen Quigg

The workers I've talked to have always been very friendly and very helpful. It's a good place to go to get work done on your vehicle. I was updated for everything they were doing to my car. Thanks Ford! :)

Linda Laney

I needed a blinker bulb. It is so frustrating to drive with a flashing light on your dash. Honking horns behind me, even though I was doing my best with hand and arm signals. I just dropped in and was given almost immediate and personal attention. Randy and crew outdid themselves. My car was brought back to me in the drive thru and away I went. Another happy customer.

Randy Kniffen

I would just like to thank Tony Fehr for making our recent purchase of a 2021 Escape a pleasurable experience. This is our second time dealing with Tony, both times he has listened to what we were looking for in a vehicle and got us what we wanted. Will definitely be looking to deal with Tony when our next purchase comes along and we highly recommend him to anyone looking to purchase a Ford.

Zac Young

Stop asking for rateings and surveys. I have been a customer for years and every time I'm in there it asks to review or rate us on surveys. If I wasn't satisfied the first time I wouldn't have come back. It's annoying to get 12 reminders to rate you. The service and product I have been happy with, the quick lane drive through is stupid and takes longer from my experience. And again the constant automated reminders are annoying.

Jesse Tuff

Usually the dealership gives amazing service and I would 5 star this review, except last time I went in there they had a newer worker in charge of the quick lane and she was very abrupt to pass all the blame to other works and wasnt willing to help me buff out scratches on my new f150 from they're adhesive letting go and the bug deflector pulling off. Now I have to bring it back and get the new deflector taken off and buffed out then replaced again

Samir Said

Bought a brand new Ford Focus and had asked to install heated seats, they had went to century sound and installed extremely cheap manual heated seats that could of been done watching any YouTube video. Car came with a hand stain in the fabric which Ford was supposed to look after. Brought the car around 12:30Pm and they said it would be done around 3:30/4 and I said I would come at 5 to be safe and they would get ahold of me if anything changed. I showed up at 5 and not only could they not find the keys but they hadn't even started cleaning the car. I don't know if it's just St.Thomas Ford but just save yourself the trouble don't go.

Brad Del Guidice

Called and made a same day appointment. The service was quick, shuttle service was available, and they were even able to change and replace a seal around my tonneau cover in the body shop all included in my maintenance/warranty package.

john turner

Tony Ferr is my go to guy at St.thomas Ford. He is always there for me and goes above and beyond with his service.

Ine Michiels

Dropped my car off. Door did not open as garage lane was full so I left it outside. When Randy Huse helped me he brought the car in and then I left. Took 1 1/2 hours at which time I came back and Randy showed me what had been done. As usual, no problems with the car. I must tell you that Randy is the most easy going person to deal with, very courteous and pleasant. It was a good experience. Thank you Randy!!!!

Joe Bondy

Sales is ok but i have never had any luck with there service department ..wound up just fixing my own issues on my 2018 ..sad when i paid for my extended warranty ..the sales people were good to deal with . Hopefully they have there things together this time with my 2020 ..would be nice to have a one stop shop ...and be able to take advantage of a warranty i paid for ...and also paid for on my new truck

Johan Wortelboer

Great Service. They scheduled me in with my emergency on a busy Monday. Great communication on the problem and the fix. Sue Graham the Service Advisor was great to deal with. Thank you !

Jennifer Johnston

Great service and we were so pleased with the vehicle they brought in. Exactly what we expected. Thank you Mark Hiepleh for your service!

Gatlin Sandhu

If you want amazing service, this is the place to go! Recently purchased my 2016 Ford F-150 from St Thomas Ford and the experience was seemless. Was referred by a good friend and dealt with John Stollery as well as David Kaskey the finace manager. Dealing directly with Ford Credit made things MUCH easier then having your credit searched by serveral lenders at one time which will lower your score substantially. Payments are right where I wanted them to be, they got me out of my Volkswagen and into the truck I've always wanted. Please honestly if you're looking for a Ford I traveled from London to get mine from St Thomas Ford, trust me it's worth the drive! Will be back in approximately three years to get a new one!

Robin Scott

They are very polite and efficient. Always do everything they can to help.

Susan Ruth

I’ve recently bought a 2015 Honda Civic from St Thomas Ford. Randy Jacques was the sales representative and was very good to me. He knew what I was looking for and found it quickly. Everyone there was very polite and friendly. They know how to treat people right. Thanks for all the help. I’m very happy with my new car. 5 stars

Cal Rose

Prompt and efficient service as always. Sue Graham always has a smile and a friendly greeting. The best service advisor I have ever had!

John Jones

Made the appointment for 9AM for SAT NOV.25 for Betty's 2014 Focus about a month before going. SO got there it was a busy day about 8 people ahead of me at about 8:30. They ask what my KM was on car I told them 13400km well they told me it wasn't right last time I was in on APR 02,2016 IT WAS 15,132 KM SO CHECKED it was 13400km so they corrected there computer. Also had a alignment checked said it was out had it done about a year before SEPT 2015 IT WAS OUT THEN at 7123km & it was good when checked in APRIL 2016 now about 6000km later from first time had it done again I got out it was just before 12 noon. Now the QUICK LANE area Randy was running his tail off so BUSY & also if you make an appointment you shouldn't be put to bottom of pile. Maybe it will be better next time.

tracey schram

We just bought a new truck and customer service was top notch!!!!Brandon, Dave and Tony were all very knowledgeable and friendly during our visits.They answered all of our question. Anyone looking for a ford by far go to St. Thomas Ford Lincoln

Ric Long

Took over a week to fix door looks and a broken bolt on the yoke on the drive shaft and notice my tim hortons card with 40 bucks on it went missing from my truck..not very inpressed with them..

Diane Greenham

Excellent customer service. We found our dream truck with the help of the sales assistant Dave. Thank you so much. We will definitely send our friends your way.

Danielle Fox

Tony Fehr and the team at St Thomas Ford were great to deal with on my new vehicle purchase. They found the exact vehicle I wanted at my budget. Very pleased with this dealership and their strong attention to making sure the customer is happy.

Della Ford

Amazing absolutely love st Thomas ford and would highly recommend to anyone!!

mike sullivan

Very satisfied with the service I received buying my new car. Brandon was extremely helpful during the process, and just an overall beauty. He's willing to do whatever it takes to make you happy.

Janis Foster

I was able to book my service appointment quickly, drop off my truck after hours to avoid missing work. The service tech gave me a clear explanation of the problem and the parts needed to fix it. The work was done in the time frame they gave me and my truck is running smoothly.

Cam Turnbull

Great service…everything was done on the time lines that were promised. No surprises.

Richard Walker

All of the staff and sales rep Tony Fehr were excellent to deal with. They were very friendly and courteous. The buying experience was actually a fun one. Usually you rarely can say that when purchasing a new car. All of the documents and car were ready when promised and all went smoothly. I highly recommend this dealer. Also it was nice that they did not gouge me by trying to charge extra over MSRP as our local dealer wanted to do. This dealer will certainly be our go to for our next car. THANKS Tony for making this an enjoyable experience...Sylvia & Richard

K G

Fantastic customer service when purchasing my Ford Escape!!!! I just love my new car and it has been such a wonderful experience with checking with me to see if all is going well with my. Huge Thank you St. Thomas Ford employees you are awesome!

Lorrie DeGaust

Tony Fehr did an excellent job selling us our new Lincoln Corsair. He is a very talented salesperson with a all the right attributes – an attentive listener who displays a comprehensive breadth of knowledgeable re Ford / Lincoln’s vehicles, a very fair negotiator, a timely, clear communicator not only in person, but via phone and email / texts, with a professional, yet easy going demeanor. Tony exceeded our expectations at every turn especially in the time of the Covid 19 pandemic. When we ordered our Corsair in February, we expected a 6 – 8 week delivery date, but once it became clear that this was not possible due to plant shutdowns, Tony and Brandon were able to sell us a nearly identical car on the lot creating a win-win situation. Dave, the finance person, brought the contract papers to the house for signature and the day of delivery, Tony drove our Corsair to our driveway, changed the licence plates and drove our MKZ back to the dealership. We purchased our first Lincoln in November 2016 and since that time every interaction with the administration staff, sales persons and Service Centre has been first-rate. We highly recommend Tony and the St. Thomas Ford Lincoln Dealership for your next vehicle purchase

Steve Guiler

Had an issue with my trunk release 6 months after purchasing my vehicle. Needed my trunk as I was heading out on an extended golfing trip. Called for an appt but was told next appt was 3 weeks away due to a significant technician shortage in the shop. Once I told them about my trip, they “fit me in” with a special appt within 2 days, diagnosed the problem, ordered the part and got me back in within 48 hours to install the part. Got me on my way for my trip in great time! They acted like family, genuinely caring for my personal circumstances. That kind of service is a dying breed. While waiting both times for my vehicle (I live out of town) the staff in the dealership were very laid back, friendly and genuinely appeared to enjoy being there. Speaks volumes of the work atmosphere created at this dealership. If you want an honest experience, done with integrity and a feeling that you will be respected as a valuable customer consider this dealership. Specific shout out to service associate Sue Graham who spearheaded this excellent experience. 5 star service all around.

Michael Rooyakkers

I initially removed my comment after posting, because I felt ambivalent about leaving a negative review for a business - I've never done so in the past, even when I've had negative experiences. However, this was the poorest customer service experience I've had, and I felt compelled to post. Here is my original comment: I had a very poor experience taking my Ford Focus in to have the transmission control module replaced - under an extended warranty for a known issue that is Ford's problem. I took my vehicle in mid-May to be fixed, and did not receive it back until *3 months* later. But this, itself, is not the issue - I understand that the pandemic has led to delays in electronic parts. There's only so much you can do on that end, and I'm sympathetic to that. The problem was the response from Ford. That there may be a delay was not made clear up front, nor did I once receive a phone call follow up to apologize for the delays and to offer to make it right. Eventually I had to call regularly to get updates, and no effort was made. I was patient and understanding through the initial period without my vehicle, and my feeling is that this was taken advantage of. They did not offer me a rental vehicle. At minimum, they should have done so, as expecting someone to be without their vehicle for 3 months for an issue that is Ford's fault is not acceptable customer service. Not even the smallest gesture was made - e.g. a full tank of gas upon picking up my vehicle, etc. When my vehicle was ready for pickup, I was asked if I wanted to replace my brake pads with them for $1,084 - something that, at that point, arguably should have been done free of charge or at a discount, given that I was made to be without a vehicle for 3 months. This would be a normal customer service response in a situation such as this - to demonstrate that I am valued customer and they appreciate my business. The crux of the matter is that St. Thomas Ford has demonstrated to me that they do not care, and therefore I do not care to purchase a vehicle from Ford again.

Ron Thompson

I arrived for my appointment and the truck was taken in quickly and returned to me in good time . Absolutely no complaints about the quality of the service

Jacqui Lines

I love St. Thomas Ford. I sent John an email, told him what I was looking for, what I wanted to spend. He got back to me very quickly with some different option. He answered all of my questions and I felt comfortable that I was making the right choice. When I went to pick up the vehicle he took the time to show me all the "bells and whistles". I'm very pleased with my vehicle and the excellent service.

Bryan Wiltshire

Very Professional Service. Courteous and friendly Tony always answers my questions when I call. Lacey is top-notch in service.

Enns Concre-ations Inc (Dan Enns)

Just purchased a new truck for our company. Tony Fehr was so helpful and easy to deal with. With trucks so hard to find right now , Tony did his magic to find one for us. I'll definitely go back !!

Ti Dh

Very helpful and friendly staff. Helped us with everything and answered all our questions. Would 100% recommend going here to get your next car

keith wood

This is the 4th vehicle we have bought or leased through St. Thomas Ford, Lincoln Sales in St. Thomas, ON. They have always done us right and taken care of us through the years. And when something goes wrong, which can’t always be helped, they always go above and beyond to make it right. John Stollery was amazing, the man had planned time off and when we came in to purchase our new 2018 Ford F-150, he wanted to deliver it himself and requested that the vehicle (and of course they had the truck I called about in STOCK! Right down to the colour and package I wanted) be ready for delivery the NEXT day! St. Thomas Ford, Lincoln Sales is OUR Ford dealership and because of things like that, we will be buying our next four vehicles there. ~Keith

133 Londoner

First purchase of a 2021 F150 from St Thomas Ford went super smooth and Brandon was great to work with. Probably one of my simplest transactions yet. I wouldn’t hesitate to tell friends/family to check them out. Ivan W.

Kathy Hill

I didn’t make an appointment; was visiting my Family from out of town and I was served right away; was offered coffee and a seat in the lounge which has Wi-Fi and a TV to watch while waiting. Sue looked after me in a friendly manner and made me feel welcome. I’m definitely coming back for service.

Caitlyn Math

Saint Thomas Ford Lincoln sales are absolutely amazing. They managed to help us with everything we needed and got us into the absolute perfect car for our needs. Tony, our sales rep, was absolutely awesome and bent over backwards to help us get the delivery time we needed, paperwork and everything all followed perfectly. If or when we get another car, we will definitely be going to check out St Thomas again. Thank you guys and we're LOVING THE STANG!!

jake hildebrandt

Hi, I have got 2 new f150s from St. thomas ford, I did have special request down to color and Tony Fehr came throw for me each time great guy to deal with and great location. I highly recommend Tony and St. Thomas Ford.

Kevin Sheehan

St Thomas Ford Lincoln is an amazing dealership. We are return customers and that is because the team at STFL do an amazing job- from finding you exactly what you want to great communications through the administration process right down to getting us the vehicle as soon as possible. Chris Ouellette and John Stollery made the experience seamless. Doug and Mike delivered my new F150 and are great guys. Thank you

Erica Bowman

Everything about buying a car with Kurtis was easy, uncomplicated and straight forward. The entire experience was relaxed and I was not pressured or coaxed into buying in any way. All of my questions were answered honestly and negotiating on price was a quick painless experience. I usually go to a car dealership expecting some level of bs sales tactics and was shocked to find that everyone I dealt with was straight up with me and nothing but helpful. I drove down from London multiple times because they had a car I was interested in and I was so impressed that I will be back the next time I need a car. I am very happy with my purchase and wouldn’t change anything about my experience. Thank you!!!!

Rolie Carron

I had my winter tires taken off and a service check done. Reale the service Advisor is always so helpful , professional and ready to help. Always smiling despite such a busy place dealing with many customers every day. We all should be grateful to have Ford in St Thomas helping us so we don't have to drive to London. Also Donna was very helpful as well . Was very busy April 26th Friday with a staff shortage. They all deserve a Tim Horton's coupon. it's great that you have a good working staff. Very happy with my service that day.Everyone professional and very helpful

johan thiessen

Tony helped me getting exactly what I wanted. Great job!

Anna Bartsch

These guys are absolutely amazing! Super friendly and they can help you find what you're looking for in no time at all! Will definitely recommend them to anyone who's looking for a vehicle! You guys are awesome!

Mark Castelein

They are not very helpful when asking questions where to go if the person dose not work in the department you nead to talk to they just point and say over there my wife hates having to take the car in for anything she tries to get me to go

Peter Vanidour

Staff was very friendly and helpful. Got a vehicle elsewhere and brought it back for me to try at a very fast time during covid. I would recommend this dealership to anyone for the hospitality and help that I received.

Scott Y

Dave was the best sales person a young guy could ask for their was no pressure to buy or anything like that. I'd send anyone that is looking to buy a car to Dave the sales guy at St. Thomas Ford

Adam Barnes

They do good work here. I've heard that people travel from as far as kitchen Waterloo to buy from sthomas ford Lincoln so they definitely look after customers. Any issues I have had with ford have been more warranty side with the corporation, this is the dealership to go to if you want a Ford.

Jamie Thompson

The staff are very always accommodating and friendly. I asked for my SYNC to be looked at and they just rolled it back to an old version (V1) rather than fixing the issue with the version that Ford Canada said should be on the car (V2). This seems like a pretty lazy approach to addressing an issue.

Katie Benninghoff

I was not overly happy with service. When booking my appointment I spoke to Chris F. he was very professional and wanting to ensure I was happy which I appreciate. I told him my issues which were the carpet coming up near drivers door inside, and back up camera. He confirmed there was no charge. When getting there I was told by the associate they would charge me for the carpet, and I'd be lucky to have my car back the next day. Turns out they had my vehicle longer than expected, and carpet not fixed.

Dawn Hoover

Everyone and their combined excellence in customer service made the appointement a very smooth experience. John,Allie,reception/switchboard and any & all of the technicians that worked on my Explorer-thanka so much for your professionall and courteous interactions in person (giving details to my son,who in turn confidentky related info to myself & the 3rd party payer)This takes time and patience.Of course we even saw the humour when a glitch occured!this is needed!(pleasant ,positive conversations make a huge difference!...we knew that we were in good hands once again! Thanx again everyone???? Dawn Hoover

Berny Grieve

Service was fast and cordial. I felt safe going there and our vehicle is performing noticeably better. SRG.

Mark and Lisa McIntosh

Best service ever. Phil James worked for us hard to get us a good deal. We appreciate the professionalism, courtesy, and he LISTENED to us and our needs NOT just what he wanted to sell.

Mike M

Service of the staff was exceptional very professional.

Pete Unger

Very friendly and professional. St. Thomas Ford is a great place to work with to get your vehicle! #goseetony

wilson mathew

Worst experience for a loyal customer for more than 2 years! During my last routine service visit, they suggested me to change my break pads and router as its done and when I showed this to another service center they shows me my pads are more than 60% left.

abbey macdonald

Thanks to Tony Fehr and the amazing team at St. Thomas Ford, I’m loving my new 2021 Escape! My family and I have been dealing with Tony for a number of years and would recommend him to anyone. #goseetony

Christian Donath

Traded two vehicles in with Tony. Great service, great prices! highly recommend giving him a call.

Ryan B

Great service and knowledgeable staff. Service completed as promised and on time. This is very rare to find in a dealership. Well done!

Pete Klassen

It was a great experience dealing with the service department for my transit recall issues

Cheyenne Truckle

We love our truck, but the customer service at this location is terrible. They were great while we were finalizing sale. After that not good all. It is too bad because it was our first new ford purchase. Do not choose this dealership.

Kristen Reynaert

I just to give a big thank you to St Thomas Ford Lincoln and a special thanks to Randy Jacques for helping me. The service was amazing and everyone there was very friendly and helpful. I'm loving my 2019 Ford Escape SEL.

Jared Zavitz

Dealing with the Ford service department was my worst experience since owning a vehicle. Telling them what the problem is with your vehicle is not satisfactory to the service people at Ford. They will insist on getting you to pay over $100 to diagnose exactly what you said the issue is. Their slogan is "be aware of parts unknown" to me this means that they know extensive details on how each part effects your car. Unfortunately this isn't the case at this ford dealership.

Richard Geldart

Curtis the salesman was very pleasant to deal with. He was also very knowledgeable about the truck I bought he was not pushy and that I like I'll deal at St Thomas Ford and Curtis again in the future

Linda Fullerton

Excellent customer service. The best by far dealership that I have dealt with in the last 6 months. Because of Tony Fehr, I bought a great car too. All around great group of people who are very friendly and easy to talk to. Best of all, I live in Barrie and they delivered my car to me. Now that’s service. ????????

edward miller

I always receive first rate service from St. Thomas Ford. Excellent communication and I always appreciate them looking out for my best interest. Sue Graham is an excellent service advisor. Thanks.

Dan Fehr

Just picked up my new f-150 today. Tony Fehr from the sales is really nice to work with, made it really easy to get into a new truck #goseetony

Roy Currie

On 22 july 17 I called St,Thomas ford Lincoln and inquired about leasing a pickup truck .The lady at the desk asked my name what I wanted she said she would set up an appointment for me in an hour so I would not have to wait around .So I showed up awhile later but she never heard of me maybe it got lost there was no sales people avail. so she got me in to see Jane Robertson financial ser, manager.So we discussed I wanted to lease a truck she gave me a figure and I said it was too much money she said how did you want to spend I said 400 -500 a month. So she said I got a deal for you 2017 f150 demo. with 10.000 kms.I took it out for a ride nice truck there was actually 12700 kms. on it.We negotiated a couple of times and came up with a payment for a three year lease. She said the truck was on the road by the managers son since the end of December 2016 approx. seven months.i would not have a warranty for the last 7 months of the lease I did not like that she said I could buy a 4 year ext. warranty for 1200.00 dollars.I told her I was a ford retiree but friends and family priceing was in so it did not matter I did not like paying a extra 1200.00 for seven months warranty. So we left it like that and I went home I got to thinking it over and I called her back and I said lease it to me for the two years five months and everybody will be happy She said sounds good went and talked to somebody came back and said you have to lease it for 3yrs cant do it for 2yrs 5 months my opinion they wanted the 1200.00 war.she said lets see what happens over the weekend .Monday comes along I wait till around 3pm nobody calls from St Thomas Ford. I email Finch Hyundia and inquire about a Hyundia Tucson in a couple of hours I leased one for 33 months no problem .On Tuesday a lady called from St Thomas Ford I think it was Crissy pike she asked me how my expirence went with St Thomas Ford over the weekend I told her of my expirence she said she would let everybody know. My opinion they call you and if you have a bad expirence they don't tell anybody.Being a former Ford employee and buying and leaseing many veh.at this location iam disappointed .You wonder why the overseas market is taking over go figure. No my problem was not with the finance manager it was the fact that you wanted to charge me 1200.00 for a extended warranty for seven months if you have a 24 month lease why did you not offer it to me at the time it would of been fine Wednesday aug 16 you sort of skipped over the two things that concerned me any comment on them.Update aug.18 you mentioned you had 300 local reviews you probably had that many customers in a month where are the rest of the reviews dosent sound to good to me .I Guess the manager dosent read the edits maybe he will get back to me or not

Brad Tuff

Car was done on time and the work seems ok ...... for now. This was my 3rd or 4th time having same issue on this Escape. Hopefully this will be it. Hate to have to get rid of it. Car wash coupon was nice.

Janet Dunlop

My car was under warranty. I brought it in to get Bluetooth fixed. They could not have recorded properly what was wrong with it. Mechanic checked volume & recorded it as it seems to be working. I didn't bring it in for volume. I told them when I touch my Bluetooth button, the volume goes up and won't make a call. When I brought it back to be fixed, I'm still under 60,000 km but over time. Ford refuses to fix. Plus when I call, I tell her, it should be under warranty, she’s tells me she can’t check that over the phone. When I arrive, she asked for my phone, keys it in her computer and tells me I don’t have warranty. I’m very dissatisfied.

Annie Sawatzky

Phil was amazing to work with. He contacted us by phone shortly after I spoke with someone online. He found the vehicle we wanted and began working hard to make it happen. Thanks to Phil, my husband is finally driving the truck he’s been wanting for a long time. My husband is in love with his truck!

Murray Illman

Good experience with the dealership. David in sales was excellent to work with . I enjoyed the honest straight forward approach.

Paul McLaughlin

I would go out of my way to have my vehicle serviced at St Thomas Ford Lincoln. My service experience was enjoyable, fast, and very good value. Thanks again St Thomas Ford Paul McLaughlin

Derek G

Bought a Used truck here. Have had nothing but trouble with it since. Best yet the problem was pre-existing and was traded in with the problem and then re-sold to me with the same problem which they new about based on there own service records !! Shady at best. OMVIC and UCDA are my next calls until this is resolved. 9 right front wheel hubs and going in for the 3rd since I have had the truck. 10,000km and 3 wheel hub/bearings and it pulls to the right!!! despite it passing an alignment check. so far each new part has lasted UNDER 5000 km. Asked for some money back being they new about the problem and resold it knowing it was going through Hub bearings and was basically told to pound salt by the sales manager. I said at this point the truck is not worth what it was sold at and I was again told he could do nothing ! NEVER BUY FROM HERE. my next purchase will be ELSE WHERE

Kayla Burke

Great customer service. They went out of their way to send someone to jump start my car when i had no one else to call. I'm very appreciative!

Jason Bell

Pretty happy with my newer vehicle a 2018 Ecosport. Very low kilometers and basically brand new. It's my second vehicle from them. Both times the sales rep was great. Not pushy at all listened to what I wanted and kept the vehicles to show in my price range. The vehicle was ready on time and they kept in contact either through email or text. I like to keep my business local and they make that easy to do. Thanks again everyone who made this an easy and happy purchase ????

Sylvia Goodman

Things sure changed after deal was made, There was a small paint chip in the door so they ordered a paint stick to fix it then want to charge me for it, $21.00 plus tax.. The vehicle I traded in had winter tires on it and now they want the summer tires as well as the winter tires, but will return my winter tires with a not so nice attitude about it. Not so friendly when I went back one week after the purchase. Very disappointed at this point.

Dick Freer

Tony was a great salesman... put me first on a long weekend!

Paul Shanley

I just leased my 5th car from St. Thomas Ford they came through with yet another amazing deal! I live in London but St. Thomas Ford is well worth the drive and I would highly recommend them to anyone. Special thanks to Randy Jacques for all of his hard work over the years.

Rick Weber

Service is always excellent!! No waiting, friendly and they really care about their customers. Never a problem asking for a loner car! I'm moving back to London and the dealerships there were nothing but a headache and hours of waiting. They when they tell you an hour it turns to 3 hours every time and they show no remorse. I think I'll be taking the drive back to St. Thomas for all my future servicing!

Michael Teal

Recently had a great experience buying a Ford Edge from Brandon at St. Thomas Ford. Friendly, informative and pressure-free service. Would definitely recommend going to St. Thomas Ford!

V P

These guys were awesome! Quick Lane went out of their way to squeeze me in for an oil change and a tire mount with 30 minutes to close. Super friendly employees. I should have switched to St. Thomas Ford sooner.

Cameron M

I had amazing service from Brandon the salesman who was very informative and took his time helping me get the right fit for me. Any issues I had which their were none, Brandon and all the staff there were always willing to help, asking if their was anything they could do for me. Great experience and all around 10 out of 10 sale for me thanks for the truck guys.

Rachel Fishbach

My car was fixed late on a Friday afternoon given the time of day that the car was done I was concerned about the rental return but the Fixit Auto assured that it would be fine and the new Covid procedure was to drop your car off with them and handled the rest with Enterprise. There computer systems are linked so no need to worry. Unfortunately that was not the case Fixit never notified the rental company and the rental sat on their all weekend long somehow the bumper on the rental got damaged that weekend but oddly enough the camera that is pointed right at the parking spot that rental didn't video that weekend. So, Fixit changed their and took no responsibility for the damage on tge rental but took it was my bill to pay Fixit took $500 on the Friday and enterprise took $500 on tge Monday before even letting me know and I have been told it will cost me another $1500. Fitit is no responsibility for their employees negligence and put every thing on me i was under tge impression that the rental was done as soon I took my car and Fixit inputting my pickup into tge system. I will never recommend Fixit to anyone or ever go to Fixit again.

Lisa Smith

I worked with Tony to trade in my old Fusion and purchase a new one. He was very easy to work with and made the transaction go very smoothly. I would highly recommend him!

bob morse

Always great service at St. Thomas Ford. Good Rates, Friendly Staff and Quality Work.

Rob Brown

Parts guys are always great to deal with. Sales guys, Iv had a good experience with one guy and another I felt dismissed me. I guess work boots mean you are not a serious buyer to that guy.

Don Lee

The Team at St. Thomas Ford Lincoln has always done a very good job for me whether it is service or sales. Recently, I took delivery of a 2021 Nautilus and I was very pleased with the whole process and I really like the vehicle; Mark did a great job and is pleasant to deal with. My expectations were well met. Thanks

Bob Spence

Went in to get a tire repaired , was a bad valve stem leaking..Repair went good , but they did not think ahead and check the other tires..On my own I found another leaking valve stem which now needs replacing. Thinking outside the box would have helped.

Ron Goodall

My experience was excellent they are very polite very quick with doing the repair and it was done properly I took my truck in to be repaired they said it would be done by noon and they called me by 9 a.m. in the morning they emailed me when the parts were in we set up an appointment I found my experience with st.thomas Ford Lincoln to be extremely satisfactory I was very impressed and I would and will go back there to get my vehicle fixed and maybe even buy a new car just because of the service I received thank you very much hope to see you guys in the future

VERN SHAVER

Service is always great and loaner car was all ready for me. It seems that appointments have to be made well in in advance , and this is hard to work into my personal schedule. Parts sometimes take some time for warranty and recall work.

Blank Slate Demo Co. Keith Davis

The body shop at STFL does amazing work and the staff is very friendly and courteous. However due to staffing issues estimates are taking close to 2 weeks to be completed which is frustrating. I commend Darrel for his commitment to get the job done given the circumstances he faces. I encourage stfl to address the staffing issue they face if they already haven’t.

aikmenqbe8

We had our Ford Escape in for servicing and were very pleased with the overall process. Service representative were professional and courteous and the work was completed in a timely fashion.

Chris Draper

This is the fourth car my wife and myself have bought/leased from Mark Hiepleh. He always gives us great service and has paperwork ready for our appt. He is very personal and honest. We will continue to use him and the st thomas ford team I’m the future.