Reviews of Parkway Ford Sales Ltd (Car Concessionaire)

Kyle

I bought a truck of Parkway and delt with Nancy Jelica. Great service and advice. I would come back.

Dennys Montenegro

Got my oil changed today - the people who work here really care about customer satisfaction. Everyone is so nice and helpful. This place is simply the best when it comes to quality and customer service.

Craig Rintoul

I recently priced out a Ford Edge Sport through the Ford Website. When I received the quote back within 24 hours from Parkway Ford in Waterloo, the real quote was considerably more appealing than the web quote. I will be coming into this dealership in the spring to check out this vehicle more thoroughly and decide whether it is the vehicle for me. I know that if I buy a vehicle from this dealership I will be in good hands having it serviced. Knowing that the Service Department is run by Craig Moser, also reassures that if I buy a vehicle from Parkway I will be taken care of.

Tim Stauffer

Tried Parkway's contact-less service. Worked great. Service was completed on time. Had my vehicle in for it's semiannual service again, no issues and the cleaning/detailing inside and out was great.

Jeff Butt

Job well done in a professional, courteous and timely manner.

Adriana Bebe

The service you receive at Parkway Ford is outstanding! Professional service and they explain everything before it’s done and they make sure you understand! Go to the professionals!

Jeff Avery

I bought my Ford Escape last year and get all of my service and maintenance done at Parkway Ford. The staff are always friendly, and professional - highly recommended!

Steve Matyas

Hi all. I needed to take my car in for servicing the other day. In additional to the usual stuff, I sheepishly admitted to a front bumper issue which occurred the previous week. Bumped up against something in a parking lot which caused a section of the front bumper to come apart. They took care of this issue at no charge and corrected the issue. Thanks again Ford for excellent service.

Daniela Lübke

Very good service. I strongly recommend Nancy Jelica, she was really attentive and help us to find a good car. She picked up me and my husband and dropped me off at our home.

JIRI richter

Body shop did excellent job on my truck Ford F- 350. I am very happy. Jìri

Halomaster 1243

Very friendly and was quoted a very good price very likely to purchase here

Todd Strickler

If I could leave 0 stars, I would. Brand new F150 delivered with tear in leather seat. Waiting 6 months. Dealer says that new seat cover is "On order". Called last week to say seat cover is finally in. Drop truck off today and am now told that an after market contractor is going to be removing the seat cover (not a Ford tech) cutting out the damaged section and sewing in a replacement piece. Let's see, $70k truck with 2000 km and a drivers side seat cover where the seams have been removed and a new piece sewn in. Taking bets on how long until the seams separate once I get it back.....and fully expecting issues with the power seat controls, or heated / cooled seat controls since it is an outside contractor doing the work.

Bobbi Trimm

Love how you can get same day appointment. Very accommodating.

Derek Ho

Mixed feelings now. The sales Don was a really nice fellow, helped me with all my questions with my vehicle, I cannot praise him more,best sales ever. I finally purchased a new ford. Now, after three weeks, I'm having some weird issue on my car( maybe electrical), or maybe a bad battery, I don't know. Booked an appointment with service a week ago, hoping to have it checked out. On the day of my appointment, I brought the car in the shop 9 ish in the morning, and service didn't even bother to see the car till 5:30 when they closed~ you would think they will perform a diagnosis first thing when the car is brought in, at least a few hours after you bring a car in, or at least at the end of the day~~ but~~~ hey, just book an appointment, leave the car in the shop~ for fun~I don't care if you need a car tonight, we should look at it tomorrow... My Question: why book an appointment? Or why bring it in the morning before work? SO FAR, BAD EXPERIENCE FROM THE SERVICE HERE. Hope this is not always the case.

Jules

We have been using Parkway Ford for a few years and have been consistently impressed with both their work and their service. On one occasion they refunded us some previous work when it turned up later on recall without our evening having ask, and at my most recent visit they gave me a lift as I wasn't able to use the shuttle. Sadly good service is rare, so I appreciate it when I get it. Thanks Parkway service staff :)

Ioan Pop

Didn't have a great experience, the staff was a bit too rushed and short. Service was ok

AC Nicholls

Full service at 80,000km - everything checked and reported on. Everything great except the alignment report. Why are the factory spec numbers so small? I could barely read it. I had to get my son to write them larger in the space above. Minus one star. Can’t fault the service though, gave me exactly what I asked for, and soon my car will be safe and sound. I can drive, confident that my vehicle is operating as it should.

Will Buddell

Had truck in for service twice in last month. New spark plugs and electronic tune up. Wow I am getting better gas mileage, I can see it. Very happy. Repair on window but broke the locking button and mirror adjustment button. Parkway fixed with no issues. Very happy with second service as well.

Ricardo Oliva

I had a great experience purchasing a truck from Rob Hannah at Parkway. I learned a lot about trucks during the process and received very good service from the whole team. Trading my vehicle for a needed truck during the pandemic was very convenient, and I was happy to have chosen Parkway for it.

Ha Andrew

Extremely impressed with this team. My car couldn't go past 50 kmh or 2k rpm so I called them and they were able to squeeze me in on the day of. They finished a diagnostics test in two hours and called me to say that my clutch and transmission control need replacing and they could do it all on the same day! Again, so pleased with my service and this team.

Brian Sweetman

Great help. Got me the right part for a remote starter when I was supplied with the wrong one.

Rob Andrews

Friendly, professional team and service. Very slick COVID procedures in place. Courteous and helpful throughout.

Karen Sebesta

Drove all the way from Toronto to look at a few used vehicles but ended up test driving new. Sales staff friendly and helpful. Came really close to buying but just couldn't get the right model in the time frame we needed. But, Terry and team did try. Thanks so much

Scott O'Neill

Visited Parkway while shopping for a new car. Excellent customer service from sales rep Nik Ide, and overall a very positive experience through the dealership. Large selection, professional interactions, and competitive prices. It didn't hurt that I was visiting during "Ford Employee Pricing".

Ja Co

Great experience, very professional and courteous service all done in a timely manner.

Ethan Frank

My partner and I had such a positive experience with Amy. She was professional, kind and hugely empathetic to the stresses that sometimes come with the purchase of a car. Thanks again!

Katrina Barber

Best service ever. Johnny is always such a pleasure to deal with and always wears a smile. Thank you Johnny!

Jennifer Bockus

I’ve have exclusively bought and serviced my vehicles at Parkway Ford Lincoln since 2009. The friendly, courteous and well-experienced sales AND service department staff at Parkway always take great care of me and my vehicle(s).

Jasdeep Panesar

Great Experience with Parkway Ford. Everyone gives a warm reception. Special Thanks to Nancy and Stacey for assisting in choosing and finding the perfect vehicle. Much appreciated

solarman2005

Fleet customer service is great!! Christina goes above and beyond! great place to work with!!

stacey markle

Always a great experience at Parkway Ford. I'm treated like family! Do yourself a favour and go see them.

Cory Butler

Friendy people and easy to deal with will definitely go back there for now on Thank you parkway ford

Doug Stead

Lennie was very professional and informative. She made my visit very quick, and left me without any questions or concerns regarding my visit. Herself and the other staff at Parkway do a great Job.

Joey Mar

Great customer service! Nancy was great and helped me through every step of the purchase. I'm really enjoying my new escape!

Colt Ko

I've been taking my Mustang here for service for a few years now and I have to say the service department is truly amazing! They always go above and beyond on my vehicle and make sure that I have quick accommodations to go to work and back but it's the service departments customer service that is it's best attribute (rare thing in this industry) that makes them stand out the most. Thank you!

Thiago Mello

Nancy Jelica very good person and really friendly, she gave us all the support to buy our car, I strongly recommend her.

Amanda Ditner

I had a wonderful experience. Not only did they accommodate my last minute emergency service request, the staff were friendly and informative. Thank you Lenni!

Lisa Foerster

Parkway Ford is great they help you out a lot the employees are Great I ❤️ this place this is my car maintenance place and where I buy my vehicles

Brooke Ryan

This has been my first purchase from Parkway Ford and it was an informative, transparent, and seamless transaction. My sales rep, Boris, was timely in his communication and was there to answer all my questions when I needed. He had the necessary information ready for when I arrived at the dealership to begin the buying process and understood my needs from the beginning and didn't try to persuade me otherwise. He thoroughly explained my options and the process of getting out of my current lease and into my new car. Boris has been a pleasure to work with and worked extremely hard to get me as close to what I wanted as possible! One of the managers, Paul, was there as soon as I walked through the door and made me feel welcome and was there to answer any additional questions I had. He kept me company while Boris was getting the car ready for a test drive and he even washed my car for me while I was out! (that was the cherry on top!!) Tami in finance was also a pleasure to work with and was thorough in walking me through my contract and wasn't pushy with the additional add-ons. There were a few adjustments to be made to my contract and she corrected them within minutes and sent the new paperwork to me. All in all, Parkway Ford has exceptional customer service and truly works hard to get you the best deal possible without sacrificing your wishlist! I couldn't have asked for a better, more worry-free experience and highly recommend purchasing from Parkway Ford and working with Boris.

Lorents Siakas

The people at Parkway ford Waterloo are amazing , since my first service to my Explorer 2017 Would def recommend them !

mahmood afgkab

I booked an appointment to see a used car and i was driving from out of town to the dealership when i arrived they said the car was sold before my appointment. I was very disappointed and the sales person was not friendly at all ..he didnt even care.. don’t trust them over the phone once you go in person they are not as nice and professional as in emails or over the phone

William Checketts

Excellent service for my Lincoln

Jer Green (Greener)

I was referred to this dealer from my normal one to get some body work and a warranty item repaired. Went online and made an appointment weeks in advance. Was contacted to confirm the service needed, order parts, VIN number etc. Appointment 1 - Dropped off vehicle in the morning. At end of the day, they called to say the body shop didn't have time to look at it and they had to order parts for the warranty repair (guess they forgot to when I made the appointment) Appointment 2 - Dropped off vehicle in the morning. A service employee put a "this vehicle has been sanitized" sticker on my window the second I pulled in. Makes me wonder if they actually sanitize them. Got a call at the end of the day saying the body shop AGAIN didn't have time to look at it. Suggested I called their body shop directly to book next time. Claimed warranty repair was done. Appointment 3 - Made an appointment with the body shop. Took literally 3 minutes for a photograph and a "we will email you if this repair is approved through Ford" conversation. This was done by the receptionist so difficult to understand why this couldn't have been arranged in the 15+ hours my vehicle had been in their lot previously. The warranty repair is still not fixed but thankfully the body shop side of Parkway was on the ball with good communication. I emailed the service manager and a GM 15 days ago, no response to date. I hope this isn't the norm but it seems as if communication is not one of their strengths. I've dealt with a number of local dealerships in my years and have never experienced this much frustration or lack of communication. 2 stars because the collision centre was great to deal with when I finally was told to deal with them directly.

Arnya Jones

WOW. Fastest and best service ever! Went way out of their way to get us back on the road again. Thanks.

Graham Bull

I took my car in for some warranty work and to switch from winter to summer tires. My service adviser, Lenni, was excellent. Anything that came up, she was very quick to let me know and discuss the matter. Overall, a pleasant experience. I will be returning for future service.

Robert Kuenzig

Fast and courteous. Pleasant experience!

Mac Summers

Had a minor fender-bender. The folks in the shop took great care of me and my car. Highly recommend.

Robins Strusberg

Scott gave me exceptional service. He was right on the money with my car trouble. He went above and beyond. Great.

Kimmy Dolan

Best service I have received! Friendly, helpful, and very speedy!

Robert Maxwell

Parkway Ford sets the gold standard for dealership, service, and repair. I have always done research prior to purchasing but always return to Parkway for my purchases. 12 vehicles and counting. Great people and great customer care.

Ryan Gallant

Great experience Noah and Scott where awesome, they worked around my schedule and the pick up and drop off services was amazing

Bonnie Bennett

Parkway feels like family (or better?). Their sales and service personnel are excellent and they always follow up with me after every visit! (and before my next one) ;) My vehicle is healthier than I am!

Holly Johnston

Great dealership. Everyone was super friendly. Thanks to Alan for spending the time to help us find a truck that met all of our needs. And thanks to Nancy for getting us all set up in our new vehicle before leaving the lot. Definitely a great experience. Thank you!

Byng Bois

Last month we decided to change vehicles. After approaching a number of dealerships, we settled on one of two. The vehicles were virtually identical except for colour and dealership. Parkway had a great selection of vehicles and were able to draw from a larger dealer network. We made our offer to them. From the beginning the salesman left me with an uneasy feeling. I very much felt I was being played. Phrases like "I'm on your side" "I've never seen them make this kind of deal before." I can't believe they came back with this." Everything was hurry for me and then wait for them. It all felt very much like a sales training session. With regrete, I backed away and purchased the vehicle elsewhere.

Sandra Cipric

Professional, helpful and efficient. Got the job done right the first time!

Jamie Perry

Great service Scott looked after me with a serious issue. He will be the reason I will continue to Co e back to the shop

Nae Rolls

Easy process to lease.....Brad was great at communicating quickly....go see him......I'll be back.

Isabel Thomson

This is an amazing dealership for women to shop. Buying a car is super stressful and there are so many factors. I found Elisia V to be down to Earth, knowledgeable, accessible and really helped a lot. I didn’t wind up buying a car there, but definitely will come back when I am ready. Elisia didn’t put any pressure on me, but stayed in touch enough that I didn’t feel dismissed. Also, the whole team there seem to be a balanced amount of male and females, that it was not an intimidating place to go on my own. Amazing!

Kazani Dunn

Thank you Nancy for your wonderful customer service and assistance in purchasing our new Ford Edge! Nancy was so friendly and attentive to our needs and budget! She insisted on us test driving different vehicles to get a proper feel, and found us a perfect fully loaded vehicle, extremely luxurious and so affordable. Please see her next time you visit Parkway!! 10/10

Me

Expensive and poor service. They ordered a part for me and told me they would let me know when it came in. A month later I emailed again and they told me they've had and just never told me. For an unrelated issue I was charged a $160 "diagnostic fee". You can't possibly tell me they needed the equivalent of 2 hours labor to run a scan tool. And they couldn't figure it out anyway but still charged me of course and will no doubt charge me the same fee again when I have to bring it back in for the same thing as it gets worse. Technician also got frustrated with me very quickly on the phone when I dared to ask him about what they found and what was preventing a full diagnosis.

Adrian Hastings-Fuhr

We had very specific needs and we got great service! Thanks Percy!

Dominic Lazzaro

Great service drive thru. They can check your alignment when you pull in!

Yris Vanderploeg

I am very impressed with the professionalism and customer service at Parkway Ford Service. Craig the service manager and his team are incredible helpful. One of the employees Scott McLean took his time to help my understand the issues with my vehicle and gave me several quotes on how to fix it. Repairs were done quickly and they made sure to communicate with me throughout the entire process. Would highly recommend!

Sinan Metin

I have really good experience in Parkway Ford. I went to there for recall my car.Especially I want to special thanks to Scott. Also other staff was helpful, customer friendly and Prompt. Thanks, guys.

Christopher SS Reid

Couldn't be more friendly, professional or easy to deal with? I've dealt with Lenny almost exclusively. She's great.

Maggie Stephens

The service provided by Lenny was fantastic. I was kept up to date with the work happening on my car and am so happy that my radio works again. Car was spotless when I picked it up. Thanks to everyone in the service department, especially Lenny!

Morgan Morris

I brought my vehicle into Parkway for the first time on Monday for regular maintenance and oil change. I was aware that I would have to wait an hour to an hour and a half outside as the waiting room is closed due to COVID. I brought my walker and a good book. It was a snow storm but I was dressed for the weather. A nice young man (I believe he is a salesman) invited me to sit in the showroom. When I went in, another nice man welcomed me in and gave conversation. My car took only an hour. They sanitized everything for me and I was on my way. I will definitely be back.

Benito Zefferino

Bought our used Ford Escape here. We dealt with Dan who really knew his stuff and was very easy going - awesome guy. Was skeptical at first as a previous mechanic who has seen shotty hidden fixes at other dealers, but 5 weeks later and am still really happy with the new brakes they put in and the overall shape of the vehicle. The rest of the staff we met were extremely warm and welcoming and very flexible with pick up time for the vehicle (we needed it asap) and shuttle service!

Ramesh Baboonarine

I had warranty work done in the paint shop in January, 2020. The warranty was covered by the rust protection company for rust proofing my vehicle so there was administrative work required to submit the warranty claim and get approval for the repair. The paint shop manager, Jeff Leeper was very helpful and professional in getting the approval and finally completing the paint job. Scheduling was done to meet my needs; the job was done on a timely manner and the finish was excellent. Jeff leads a professional team; I highly recommend this shop and will not hesitate to take my vehicle there in future.

kris collett

The sales staff are super friendly and helpful! Parts department is well stocked and the counter guy is very knowledgeable.

Lucy Jindra

Matt and Nick were a pleasure to deal with were extremely patient, friendly and knowledgeable.

Tara Leanne

The service hours are not very accommodating. I wish they would be open on the weekend at least occasionally.

Michael Routhier

Great experience. All work was explained and completed in a timely fashion. Car is fixed and I'm happy.

Marcus White

The service experience is very excellent. Professional, fast, and they seem quite committed to getting you good value and sound advice. I drive past 2 other Ford dealers to go to this one, that says something.

Varun Vadehra

Very bad service experience. Booked an appointment for 10 in the morning and dropped the vehicle on time. Called back at 2PM only to know that vehicle has not even been checked by the technician yet. The appointment was just to drop the vehicle. Waited all day and went back at 5 pm only to know that the rattling noise issues reported earlier have been fixed but new electrical issues have came up. I got back my vehicle the next day only to hear that the technician missed some electric setting while fixing the brake. The worst is that the rattling noise still exists and will have to take back the vehicle and waste another day on it. The sales team is awesome( as expected) but the service experience is very very poor.

Matthew O'Neil

Great service, nice staff, stocked guest area, and convenient shuttle. I know my vehicle is in great hands with their pro mechanics!

David Lu

Excellent customer service, staff were friendly and easy to do business with. Fantastic shuttle drivers.

J.J. MacKinnon

Not impressed at all. Sent an email asking about the employee pricing sale. No response at all. That was at least five days ago. I won't being dealing with them period.

Andrew Mercer

Sales department was professional, transparent and efficient.

Gerry Steinke

Dec 3/21 Service correct and on time, as usual. Experience with concierge and service rep was friendly and thorough.

Sothea Sok

Scott McLean was very helpful and knowledgeable. Got my Focus RS serviced efficiently and he was very professional. Getting my service done with them from now on!

Scott Penner

I am a brand new customer to Ford, and with a new 2021 Ford Transit RV. One phone call to book an appointment, confirm that this location has bays tall and wide enough to work on RV’s. Required an all points check and oil change. The work was done promptly, correctly, and Christina R., the service advisor, was exceptional, pleasant, professional and knowledgeable. Parkway Ford is my service dealership of choice > 2 thumbs up!

Matt Gazzola

The worst experience I’ve had with a vehicle and frankly any company that I’ve dealt with. The wrong part was ordered multiple times and I was told for 5 months that it was “in transit” yet the 10th largest company in NA has no tracking information available. I was put in a loaner car for 2 months no where comparable to what I’m actually paying for. Ford Canada offered $1500 towards a new vehicle and I have been waiting 3 months for a quote after following up multiple times .. should be the other way around. The valve cover was finally replaced 5 months after it initially went in. The cherry on top was they asked if I wanted my oil changed and charged me for it after 5 months of the worst customer service I’ve ever experienced only to come back 3 days later and lose a few hours of my day because the drip pan broke off. We’re in a pandemic and parts are harder to get.. I get that. But the pathetic customer service from Parkway Ford and Ford Canada won’t have me buying another vehicle again. They had many opportunities to make it right and didn’t.

Mani Shams

Horrible costumer services , I went there to change my car ford edge to the new one. The representative walk out open the door and didn't even let me to turn the car on, then he locked the door and walk away without trying to sell the car to me! There were no more option for me then left the place because no one even dealt with me! I should even not give one star to them! Their lost not mine!

Thravas Pryce

I was in desperate need of an oil change and contact three dealerships. All of them had claimed that their next available appointments were a week away. My fourth attempt was Parkway ford where I spoke Lenni their Service advisor. She advised me that they had a oil change express line, how long it would take, and updated their database as it was my first time visiting their location. It was evident throughout the phone call and visit to Parkway Ford that customer service is their first priority. I would like to thank Lenni and the Parkway Ford team for such a great experience, I would recommend visiting their dealership if you drive a Ford.

Andrea Wood (Country Barn Photography)

Always fantastic service. I’ve been going to Parkway Ford for many years.

Dan Paul Nguyen

My agent, Amy was very efficient and friendly.

Nik Rock

Speedy service with no BS. Thank you Parkway Ford

Shirley Bott

Great service in all areas! Nancy Jelica is a wonderful sales person.Give her a raise if u like!!

Mark Agnew

Fast, friendly. The two things one hopes from service. Well done

Richard Caron

Got an oil change at Parkway since I wasn't in my hometown and now they constantly call and email me.

Will Bradley

Truck service and body shop has always treated me well. Knowledgeable staff.

Rose W

Rob Hannah was a great sales associate. Rob got us exactly what we were looking for in a vehicle.

Robyn MacRae

Service staff are fantastic - they will do everything they can to help. The lady who handles the financing - AMAZING! The sales staff will find you what you want, and the financing lady will get you what you want. Truly amazing staff at this location.

Courtney Parker

I had great service at Parkway Ford! They made the process of getting a new vehicle easy. I highly recommend Alan as a salesman.He was very kind,knowledgeable, explained everything well. They were even kind enough to drive me to work on a day when I didn’t have a ride. Thanks! I’m very happy with my new car!

Jim Weir

Always receive great service from the Service Department. Special call out to Leni L who ensures everything goes as planned and that I'm kept informed along the way !!!

Christie Smith

I've always been happy with the service/ maintenance at Parkway Ford. My pre-paid maintenance is over & I find their prices are quite high. Maybe comparable to other dealerships, but high compared to a neighbourhood shop.

Kaan Icer

Fast and friendly service folks.

Uchenna Nchidem

Fantastic service!

Teh s

Had me drop my truck off at 9am to then not be brought into the shop until 3pm. Told me my truck was ready when I arrived at 4pm to then wait in their waiting area for 40 minutes before bringing me my keys. Ridiculous wait time. Won’t be bringing my truck back again.

andy palubeskie

Excellent service. Very friendly staff, quick and stress free . Nice waiting room with free coffee and drinks. They make the experience quite enjoyable.

Raj Mehta

Prompt and efficient service...competitively priced and very friendly and knowledgeable staff

Peggy Chen

They did an amazing job taking care of my car!! Thank you so much!!

Preet Wilkhu

I bought my first car from them and just had a service done. Sales and service staff are very friendly and prompt. You can do most of the sales part online and service staff helps you book an appointment on the phone and provides ride and loaner whatever you need. Amy was very helpful throughout the whole sale and buying a new car from them was seamless.

Talya Smith

You ever walk into an establishment and walk out feeling like family? Well this was my experience with the PF team. I walked in with the intention of selling my car. Got decent price for it and I casually mentioned I needed a Honda Odyssey as my family was expanding. Boris found me a 2018 Honda Odyssey, delivered it to my house (I was VERY pregnant at the time) and hooked me and my family up. The entire transition between Boris, Stacey and myself was handled very well, which is what I needed. STRESS FREE. I got my Odyssey just in time for my twins without even seeing/driving it through their virtual showroom. A risk I decided to take but paid off in the end. The entire team that I interacted with were welcoming, friendly and not pushy sales people who just want to make a sale. One of the sales managers even gave me a free car fax for my car and a print out of all the cars that were listed in KWGC like mine to show what the price range was. No obligation to sell my car to them. Just straight honest group of people. The team even ordered me flowers after I gave birth which was so sweet. I'm new-ish to Kitchener and don't have a lot of contacts but when I find good honest ones, I keep going back as they've proven they have earned my business. The team at Parkway Ford definitely earned my business and I will be going back to service my vehicle. Bye bye Costco.

Rena

Broke my car rosary and didn’t apologize Didn’t correct suspension as required even though car left behind as required. Shuttle service late and I was late by half hour for a meeting with boss. Wifi there but Zoom will not work on it outside and not courteous enough to let me use a room indoors for my meeting with boss. Lots of room for improvement Really unhappy about rosary

Ralph Dee

This service appointment for regular, scheduled maintenance was, as always, done thoroughly and completely. We really feel well looked after with service advisor, Lenni, who has taken care of us many times in the past. We can certainly recommend Parkway and their Service department.

Brett Ford

It's hard to give an accurate review when you have so many experiences at one dealership. Our purchase of the vehicle was great and on the whole, I've had good experiences in the shop etc. Despite my last name being Ford thinking there may be some relationship in the distant ancestor tree; I do enjoy their vehicles and they have been reliable. I am writing this review today because most recently my experience dealing with the service department has been a lot more positive with the new attendant Bailey. She has been thorough and kept me up to date on the progress of my service. She has been friendly and really done her best to give me a great Ford experience. To Bailey I give a 5 out of 5. On my experience at Parkway, I give a 4 out of 5 which is still a great score!

Kyla Taplin

Very accommodating, friendly and experienced staff. I really appreciate the service they provide for me when I need my Ford serviced!!

Michael Doberman

Fantastic Service department. Recommend this team to anyone!

Brad Mehlenbacher

I have been a customer at Parkway Ford Sales Ltd. for three years now and am always delighted with their professionalism, friendliness, and expert service. A genuine pleasure to work with!

Matthew Price

Brought car in for tire leak quick service experience friendly advisors. Make sure you see Johnny he is the best

Lisa Harlock

Well, here's a new one! I haven't bought a car (yet) from Parkway Ford! BUT I am currently considering a Lincoln Corsair. I have had an incredible experience with this dealership! Nik Ide has taken the time to educate me about the SUV, invite me to fully experience it, and yet has not been aggressive or annoying about me making a decision. It has been a beautiful balance. Noah (I don't know Noah's last name) is the concierge associated with the dealership. What a wonderful compliment to the sales team. Noah is helpful, knowledgeable and accommodating. Regardless of what I choose, I would highly recommend Parkway Ford! I have visited several luxury dealerships and Parkway's service far exceeds anything else that I've experienced. Well done!

yunsu lee

Was a pleasant and smooth process working with Nancy Jelica, buying my car at this location.

Mitchell Lake

Came to get a noise inspected and an alignment, had a second company mess up a tire order and these guys did it no problem, and had the tires in next day! Excellent service!

Manjeet Singh

Very quick and excellent service .would highly recommend .

Scott R.

Abraham was a kind, thoughtful, resourceful, and personable salesperson. This was, by far, the least stressful sales process we’ve ever been through. We love our new car and we’re happy to recommend Abe to friends and colleagues. Thanks also to Stacey who was an absolute pleasure to work with on financing. The whole team did great!

Steve of the beach

On May 30th, 2017 I needed emergency repairs done to my Ford diesel pick-up while out of town with my family on vacation. I did some reviews and decided to trust all the positive Google reviews. It was a good call. I was greeted by Jeff Leeper, of the commercial truck service section. I felt he really listened to what the issues were and sure enough I received a proper diagnosis the next morning. He also seemed to really know my truck well. Jeff kept me completely informed as things developed. The repair was done in 2 days and I could not have been happier with the service. Upon vehicle pick-up I was able to speak to the mechanic that did the work, without even asking to. I believe this was done intentionally, which I feel is a HUGE benefit to each customer.

DOWORKDK

due to poor experiences with Parkway Ford and the other in KW I will no longer be a ford customer. 2018 f150 with 25K on it and the AC clutch is gone. No big deal I figure since the truck is under warranty. Was I ever wrong apparently when you spend 50k+ and things like this break you're expected to drive it until parts come in regardless of how hot its been. All I asked for was a rental because every weekend we go away during the summer. I was told the only way I can have a rental is if i paid for it. I guess they are only nice when your spending money.

Larry Waterloo Area

Awesome sales staff very professional go out of their way to make you feel welcome. I would definitely recommend them if your in the market for a new or used automobile

keith harasymiw

I brought my 2012 Ford F150 in because my water pump went and it was covered under warranty. Parkway has had it for 3 weeks now and they keep telling me they can't get the pump for it. I called 3 other Ford dealerships and they said they could have the part delivered within 3 days. I've heard that dealerships do this so that they can make sure it truly is a warranty issue and that they can soak the most out of the warranty to make it worth their while. Just getting sick of driving a piece of crap rental instead of a truck in as great shape as mine.

Kevin Oates

Sales staff are top notch. No need to look further if you need a Ford

Cameshia Cathcart

Someone had backed there car into me n I had to go through fix auto first accident . Hero was the one who helped me through the whole process from start to finish. He was amazing and the name is fitting . Thank you so much for making this experience so easy . Thank you for the wonderful service

matthew graham

Great team great service from start to finish I always recommend them!

Gary Bott

Had the best experience I have ever had at Parkway Ford helping my parents with the purchase of a new vehicle. Nancy Jelica was 100% responsible for this experience. Nancy was very helpful and pleasant, an absolute pleasure to deal with. Thank you Nancy for restoring my confidence in Parkway Ford

Bryan Carbonnell

Had our truck serviced here. Fast and friendly. They have a great waiting area in the service department with WiFi, coffee, soft drinks and juice.

Loretta

The service way great! I was pleasantly surprised at how easy it was to get my car in and fixed esspecially in a pinch. They were very accomodating when my car just up and decided to die. Shuttle was awesome to and from work. My service advisor Lenni, was very nice, and gave me and update on the car part way through the day. Very friendly and helpful staff. Thank you for the help!

Rick Switzer

Perfect experience as always. All work to be performed is explained and the cost in advance. Fast friendly service and great friendly courtesy shuttle driver that brought me back home .

Jaspreet Singh

Fabuolous service as compare to GTA dealerships showed everything as is not extras no extra prices very politly and friendly behaviour. I visited alot of dealership in GTAs they just ripping of people but not here they are very straight forward everything in front with no extra charges. Specialy thanks to abrahim, sales manager and stacy waiting for approval for my bronco 2021

Chung Tien

Good services for your Ford vehicles at fair prices.

Melissa Swain

The best part about buying from here was working with Nik. He was super knowledgeable and not pushy. We actually chose to exchange our purchase for another pre-owned that showed up on the lot at the Kitchener location . Nik handled the swap flawlessly and personally ensured the vehicle was in pristine condition for us. I would absolutely recommend you connect Nik for a purchase from this dealership. You won't be disappointed.

Brad Penney

Thought I would Try Parkway Ford as Kitchener Ford has screwed me over to many times, little did I know that Parkway was no better, they delay warranty claims with cheap fixes. I have been back and forth to both locations with the same issue and instead of fixing it they find a cheap way to mask it and charge me, this has happened 4 times now where I get charged for the exact same warranty claim they say they fixed it and the fix doesn't worse, pretty sure they are criminals.

Bunny Soleski

Five stars are not enough for Nancy's dedication to Ford and her clients (as previously noted). This girl bends over backwards. She is positive, very attentive to questions which were often asked more than once. She addressed all of my concerns with her thoroughness/knowledge of my purchase which was a Bronco 2021 and I absolutely love! I would highly recommend Nancy as a superior saleswoman/person to future buyers. She was an absolute pleasure to deal with. Thank you Nancy.

Matt Polkiewicz

I've been coming here for a few years to service my Mustang. Johnny always helps me get what I need. I highly recommend this dealership.

André Roy

I've been to the Service department twice and had issues both times. Next time I will go to Kitchener Ford.

Tim Albrecht

The issue that I had with a broken side mirror was fixed promptly and professionally. I am editing my past review to reflect this. Thank you for doing everything you could to make your customer happy.

Random Chives

Bought a 'as-is' car from here on the beginning of July 2021, and I spent equivalent money to the price of the car for reparing & replacement for some parts; and the car is still in repair station up to August 5 2021 waiting for a part shipping from USA for further job. In conclusion, I trust the salesperson's words "your safety your save", and did some check on engine, suspension, brake, and believed the car worth it and bought it, which is the beginning of the nightmare. At the mean time, on the one hand I have to take another job to make up for the unexpected cost of the safety job, on the other hand, I need a car to ship my stuff to another place while the car rental shop near me are in 'sold-out' state. My suggestions: 1. If you really want a car here, first confirm does it have safety and warranty, if not, don't believe a single word the salesperson says; 2. get a certified mechanic with proper scan tool and jack to do pre-purchase inspection.

Rhys Hollis

Good selection of cars. However, being a young adult I was ignored by the sales staff

Scott Cressman Cressman

Great Customer Service! Amy was great got My truck all set up and ready to roll!

William Wood

My car service appointment went well. The staff were courteous and efficient. I appreciated the complete review of my car's vital numbers. I feel comfortable as I am about to travel to Florida. The chairs in the waiting room were not as comfortable as I would like and l miss the complimentary coffee but l guess we have to blame Covid for that. Thanks Parkway.

Kay Koot

Made Service Dept appointment for 7:30 to deal with not able to open hood!! Service Advisor Scott was able to open hood himself and resolved the situation to my great satisfaction. Even offered refuge in a Lincoln to stay warm and dry IF necessary! NB. No Waiting Room available due to COVID restrictions. Not told in advance

Trista Boles

Amazing customer service every time I come in for a service. Staff is extremely friendly and helpful.

Kent Hunter-Duvar

I've had new Transit Connect wirk van for less than 3 weeks. Second trip for service. Told it will be 3 days before they can look at it. Not impressed.

Judy Marcolin

Always a pleasure to have my car serviced at Parkway. Fast friendly service from Lenny, Scott and Johnny every time!

1967Lobster

I've always experienced excellent service at Parkway. I would highly recommend them.

Krista Phibbs

Always so nice to take my car in - they are so friendly and welcoming and always accommodating. Highly recommend!

Derick King

Thanks for taking great care of us.

Lisa Hennessy

I was blown away by Elisia Vorsteveld’s exceptional service! She was so welcoming and fun to purchase my SUV from. She genuinely cares about the people she’s helping. She’s so fun to just talk with while you’re going through the buying process. She really follows through and accommodates when needed! Her amazing care doesn’t end after the sale either. She has amazing follow up as well. You won’t regret dealing with a hard working and awesome person like Elisia :)

Antony Paiva

I went in very late to do a test drive and everyone was busy wrapping up. However we were directed to this gentlemen named Percy Witley. Although he was primarily into lease consulting, he listened to our requirements patiently and got us to test drive 2 cars that evening. I cant really comment on the buying process since i did not buy a car from them. This review is purely aimed at Mr.Witley's service. I came by cab, and while we were waiting for a cab outside, he brought in a couple of water bottles and even offered us a drop nearby. Exceptional Service. 5 stars and beyond for this fine gentleman !

Rob Crofts

Great service. Very friendly staff.

Ken Martin

Awesome Ford Dealer and even better Salesperson! Nancy was very professional and efficient. She took the time to explain everything and answer all our questions. She was very helpful to make sure we had all the information we needed to make a confident purchase and ensure we were thrilled with our Mustang purchase. Stacey was great explaining everything we needed about financing and helping us get the best extended warranty tailored specifically for Our our needs . It was our first visit to Parkway .We came from an hour out of town late in the evening just before Christmas holidays but were never rushed and instead treated like friends and old customers. They even welcomed our 2 dogs into the showroom and Nancy walked them while we were with Stacey! When we returned for the vehicle it was the same great treatment and Nancy expertly took us through all the documents and paperwork, registration , licensing etc. Nancy signed us up with the Ford App , synced my phone to the car and the car came with a full tank of gas ! I would happily recommend Nancy and everyone at Parkway for their vehicle needs. Buying a car is a complicated process today but Nancy made it a fun and enjoyable experience. We’ll return in the future for our next vehicle.

David O

Great experience overall - always friendly, helpful, and got my repair finished in a timely manner.

Fisher Sturgeon

Must rely on the Ford brand to sell vehicles 129 per issue to be diagnosed are you kidding lol ???? I can see why my next car will be a crv and not another escape. If you want a car you'll have to trade up every 5 years come here if you want quality go to honda lol

Mike Pokora

Same usual great service from Parkway Ford.

Hatife Ademi

Nancy Jelica was a great person to deal with. I will definitely refer all my friends in the future.

Kyle Baer

Great service, friendly staff, I will be back!

Dianna Flannery

I have had numerous issues with my Lincoln MKZ. I sense that Ford generally does not know how to fix their own vehicles. A lot of my issues have been serious and impact safety. This time the back of the mirror flew off while driving. It scared us and new mirrors were replaced not long ago due to them not being able to open. In this car the hybrid battery had to be replaced, the throttle system, the mirrors, the hood had to be redone due to defective paint and the heated seats died. So think before you buy a Ford!

Tammy Turpin

I have been dealing with Parkway Ford for more than 15 years and have always found them to be friendly and very professional.

MONIKA BOWMAN

I had my Ford Escape serviced at Parkway Ford. The service advisor Lenni is the best. Thanks Lenni for taking care of everything for me. Great service!

Richard Johnston

Service was excellent.

gerry baylis

i would like to thank the staff at Parkway ford for all there help in getting my daughter her first car.it was a very pleasant experience and left a great impression on how they treat there customers.thanks to Dave Percey and Tammy for a great transaction

Kathy Weber

Really appreciated the service we got at Parkway Ford. Nancy Jelica was very helpful and we would recommend connecting with her for your next vehicle purchase

Ken Groen

Horrific garage, inattentive staff. Dropped my car at 830 telling them I need a new battery and brakes and to call with an estimate. Heard nothing. Called several times after lunch with no luck. They called me at 430 to say it's done. $40 to confirm by battery failed and $70 to confirm I need brakes but no work done, just $110 wasted and pushed out the door with two outrageous estimates and a near-dead battery. I'd drive my car onto a frozen lake and let it sink in the spring before I'd take it back to Parkway. Abysmal.

Todd Clarke

I have been dealing with Parkway Ford since 2017. This year I was fortunate enough to be able to deal with Nancy Jelica. She was awesome! Professional, courteous and a great representative of both Parkway and Ford. Nancy was available after hours and was always upbeat and efficient. Parkway in general has been great to deal with. Nancy has been fantastic.

David Gray

Outstanding service! The service advisor was great. My 07 Mustang was treated with care and the service was completed very quickly. The staff are always friendly. Fantastic experience.

Sid Van den Heede

The service folks are always friendly and courteous and always greet me by name when they see me. I trust them with taking care of me and my vehicles.

Ron Collins

My wife and I just recently purchased a 2016 Lincoln MKX from Parkway Ford In Waterloo. We dealt with Amy Powers for the trade in of our Enclave and the purchase of our new vehicle. There was never any pressure through the whole process of buying or the trade in. Amy made the whole deal work smoothly and went over the top to make sure we were happy. Amy was very knowledgeable on the Lincoln MKX features and options. She set up my phone for the Lincoln APP , made sure we were comfortable with everything, explained every option to us. It was worth the drive from Guelph. I would highly recommend Amy for your next purchase of a Vehicle for sure. Thank you Amy & Parkway Ford for the excellent customer service we received.

Perry

I am very happy with service here ! Friendly helpful service managers and techs

Dawson Collier

Had a great experience here, brought my mustang in for a synthetic oil change, in and out quickly and the staff were very polite.

Matthew Roemer

Excellent service. Exceeded expectations. My Lincoln was brought back looking like new. Noah was very friendly and professional.

Will Justason

I recently had significant motor work completed on my f150 which could only be done by Ford due to proprietary tools. I was notified by the service advisor that unfortunately a couple of key parts needed were on backorder, and had been for some time which suggested to him that they may be a while yet before coming in. I spoke w Ford Customer service and got nowhere and nor did I feel at all heard about the fact I would be without my vehicle for a month if not more. They simply did not care. At all. Craig Moser, the service manager at Parkway was able to negotiate my rental costs and coordinated the billing . I am not certain that I will buy another Ford, due to the arrogance of the company, but my experience with the Service at Parkway would be the single reason to reconsider. I remain completely impressed with the quality of service I received during a frustrating and expensive repair.

HASAN HASAN

I asked to speak with a manager on a Thursday afternoon. He was not available, so I said a call back on Friday was fine. I was called at noon on Monday . This is not acceptable! They keep denying that there is an issue with our vehicle. But when changing gears it jolts very harshly. Very disappointed in their service.

Brian Foxall

The service today (May19/21) was better. The service advisor did ask if I needed the car by noon. I said yes but if you had to have it a bit longer thats ok. They obviously needed it slot longer as it was after 3 pm and no call. I had to call to see what is going on. The car was cleaned and sanitized and that was impressive. Clean the exterior next time...lol. 2 out 3 got fixed. Have a great day

Ann Evoy

Great sales people!

Larry Knarr

Always prompt and friendly very good service never no problems . would highly recommend to anyone

J.P. Kipfer

Customer service ois fantastic, Lenni really took care of me in a timely manner!

Paul Schwindt

Great staff and service. Never feel I'm overcharged or get unnecessary repairs

Carolyn Fleet

Very professional and pleasant to deal with. Vehicle came back quickly from repairs and was pleased to see it had a minor detail done to it. Thank you guys for the excellent service especially with COVID

Wu Liu

My car was repaired here recently, Jeff and his team did a great job, thank you guys for your help!

Kelly Hopkins

Recently took my car in for winter tire service, oil change, and repair of the heat shield. Was set to pick up my car after hours in the back parking lot. They called me and left me a voicemail 5 minutes after they closed for the day to advise the machine they use to change the tires was broken. They also stated that were unable to do any work on my car and that I would need to call to reschedule. I understand that machines can break down, but I was disappointed they did not do the other unrelated service work to my vehicle, called me after close, and only suggested to reschedule as opposed to fitting me in the next day. Disappointed with the customer service. Took my vehicle and service to the neighborhood auto body shop instead.

Bogdan Ion

After months of dealing with problems at Kitchener Ford I decided to drop by Parkway Ford to get a second opinion. Scott was able to pin point the issue right away and give me very valuable advice. I highly recommend this dealership and will only buy from here from now on.

Mike Manojlovich

The best service staff I've ever dealt with! Dave, Craig, Scott, Johnny and especially Lenni make it a welcoming and positive experience. Lenni's attention and communication with her customers shows me she really cares about having a great interaction every time. Consistent, fast and efficient. Thank you very much Parkway Ford.

M Craio

Working with Fleet sales was a good experience, thanks Jim

Ian Wong

Amazing dealership! I'm a first time random customer who bought a used vehicle and I have to say, Harper Jones is one of the most honest, straight-up car sales person I have ever met (isn't that an ironic phrase?). Harper is friendly, easy to deal with and an all around easy-going guy. I happened to find the car I wanted in Parkway Ford's inventory and called in to confirm the car was still available. I'm from Toronto so it is a trek to get to Waterloo and was uncertain since I'm only seeing pics of the car on the web (and car was sold "As is"). Harper went above and beyond to help me - he took 360 view pics of the car on the lot and honestly pointed out any blemishes on the car (no pressure tactics either). When I saw the car, it was exactly as advertised and drove like a dream! Harper took care of me and got all paperwork & licensing done the same day so I wouldn't have to come back to Waterloo. Thank you Harper, I'm loving the car - it drives like a dream! I'll be back to Waterloo to buy when I'm looking for another car. You can count on it! Happy Holidays Harper - wishing you all the best in 2022 and beyond!

K Capi

Excellent service from start to finish. Staff was friendly, accommodating, and well informed about their vehicles and services. Very happy with our purchase and will be back in the future.

Peter Wall

Baught my first family vehicle here and very happy with the survice I received, if I ever need another vehicle I'll be coming back.

James Hamilton

I don't live in Waterloo but my son attends University there and needed to get work done on his vehicle. It was very rushed what needed to be done and the only day I could come there was a Saturday. I did not have a prior appointment at all. Even tho I knew they were busy their focus was on doing whatever they could to get his vehicle in and managed to squeeze him in when other places could not. I took his vehicle in myself to help my son and I wanted to meet them and thank them. The service manager Craig, met me and made me feel like I was the only customer he had. I was in and out faster than I expected and couldn't be happier. Not only was my experience a 5-Star but if you are ever needing anything Ford related I would recommend to make sure you visit this dealership. Jim H

sally mcallister

Our family has been dealing with Parkway for over 30 years. This week was the first time I went in to look at a vehicle for myself. Nancy Jelica was my wonderful sales rep. From start to finish, Nancy went above and beyond for me. She knows her "stuff"! After papers were signed for my MKX, I saw a truck I absolutely loved when leaving the parking lot. Nancy looked all over Ontario to get what I wanted even though I just took up hours of her time in a 2 day span and purchased the Lincoln MKX. True customer service. A great first experience for me at Parkway Ford. Thank you Nancy Jelica!

Caleb Whittaker

Great service. Loved the updates throughout the day. Overall great impression!

Hawkway Industries

Service was done in timely manner. Cost breakdown was well explained. Happy with service provided

Chad Vance

Just had my F150 serviced by Parkway and it was great! Lenni and the staff treated me well and the service was done on time. Thanks for the help see you in December for my next appointment.

Mary Pat Hergott

Everyone very good. My only concern was the speed at which the shuttle driver was driving. And I didn't get a chance to put my seatbelt on. I know everyone is trying to make money and get things.....safety first. Otherwise everyone at Parkway is excellent.

Tyler Murray

Lenni was great, start to finish! Answered all my questions and helped get some quotes on some additional parts for me

Michael Fitzsimmons

Before I can state my review I first have to say that my whole life I have been saying I will never buy a ford, but man was I mistaken. I ran into a few high repair bills with my old vehicle and decided to trade it in after it got fixed (issue with air bag so had to be fixed before resale ($900 Bill pluse the rental)). I went to absolutely every dealer in the region beside ford to test drive cars and find out trade in vaule of my car. All cars that I test drove were above my budget in order to get what I wanted. And they lowballed hard on trade in vaule. So when I was in Hamilton on a saturday I thought what's to lose and test drove the 2017 escape. Sales guy wasn't pushy and was still helpful even though I told him I was going to buy local and not from him. Went to parkway following Monday and talked to Don and he got me into one from there lot (with all the upgrades I wanted). He answered all my questions, gave me a very fair trade in vaule unlike other places, and best of all DIDN'T PUSH TO MAKE THE SALE. My time at parkway ford I delt with Don, Bob and Hannah. And I would like to thank these 3 for selling a ford to someone who never thought they would buy one because I love it and I love the fact that they wernt pushy to make the sale. When I say pushy to put things into perspective, i signed papers for my escape on Nov 28 and I told the sales rep at GM i was dealing with that I bought elsewhere on the 29 and he has called or emailed me every other day since trying to get me to change my mind or bring them customers and today is Dec 5. He has called or emailed at least 6 times. Im sorry for a long review but you guys were the most stress free/ friendliest /helpful place I went to and you can bet to see me back in a few years. Thank you so much for the great service and the great car.

Francis Reist

Lenni and Lauren were fantastic to deal with. They went out of their way to help me out and kept me updated on the progress of the repairs. Wonderful team at Parkway Ford and congratulations on your excellent customer service skills! I will definitely return to Parkway although I hope not too soon. :)

Lisa Moreland

I purchased my Ford Escape at Parkway Ford through Bob Godglick. It was a great experience from beginning to end as Bob took the requirements I had and found the right vehicle for me. I have been back for maintenance also and felt welcomed by all the staff there. The complimentary shuttle service was a great help! I have and would again recommend Parkway Ford for both Sales and Service!

Sharon Wallace

Excellent. Park way Ford. R great .They fo the extra mile for there customers.

Dave Bulten

Our salesperson Nancy went above and beyond for us on this purchase. She even came in on her day off to enable another test drive!

Ryan Carr

Spectacular team! Both seervice & sales do a great job of making you feel valued.

Amber Boyd

Scott was wonderful, he explained things to me and walked me through each step of what was happening. I never felt like I didn't know what was going on, and he was very honest. Definetly will go back for all future car services.

Sebastian Taccone

The service here is excellent! Even though I live and work out of town, I still come back here for service.

Jarret Marx

Absolute crooks . Took a deposit for a vehicle .. we did not receive the vehicle and now will not refund my deposit .

Charles Weber

This was the best service we ever had from this location

Zeljana Radulovic

NANCY JELICA today we pickup our new car Ford Escape.Nancy has been of great help to us.Her professional approach when dealing with us has been the best one we have seen

Gary Olson

I've been a customer of Parkway for the last couple of years. I have a leased 2019 Lincoln Nautilus and I've encountered a variety technical of issues with it. The Service Department at this dealership has been outstanding! Scott McLean in particular is an absolute gem. Everything you could want in a Service Advisor: knowledgeable, detailed, customer service oriented, communicates well, and is simply the best Service Advisor I've come across in 30 years of owning Ford products! I highly recommend Parkway Ford for their Service Department!

Justin Frey

Would not recommend anyone going here for service! They are extremely pushy! The phone calls never stop coming after you visited once! I had my vehicle there for a recall, that was the LAST time EVER! There are more friendly places to get recalls done

Greg S

Visited the dealer for first time service on my 2018 Lincoln. Service was easy to book online and offered home pick up and Lincoln loaner. Service manager Johnny was communicative through process. Lincoln concierge was helpful and professional as well. Work was completed and upon pick up vehicle washed as well as promised. Happy to make parkway Lincoln my new dealer for service. Thank you.

Rita LeBlanc

As usual, service was amazing. All staff are so professional, informative and happy. There is never a concern leaving the vehicle with them. And a wonderfully smooth ride home. Thank you to the Parkway Team.

David Alvarez

Have been dealing with Parkway for about a dozen years with excellent results from the service department and particularly Lenni who always has a smile and keeps her customers right on top of things. Interestinglyi have found that dealership service pricing doesn't differ much from independent garages or franchise repair outlets.

Bailey Featherston

Nancy Jelica was excellent to work with. She was professional, respectful and willing to negotiate to get the deal done. We were very happy with our experience and would recommend working with her.

Heidi Mitchell

I went into Parkway Ford when I was in town visiting my Mom. I had an unexpected mechanical problem and needed to get my car looked at quickly so I could get on the highway in time to get work. Bailey Binns looked after me and she was fantastic! She got my car looked at (and fixed!) super fast!! Excellent customer service and made an extra effort to help get me on the road as soon as possible. Bailey was both friendly and professional. Parkway Ford had a welcoming vibe and get waiting are with a nice selection of refreshments as added bonus. If I lived in the area this would be my Ford dealership of choice. Thank you for a great experience!!

Gail Garton

Booked my car in for an emission test and rear end noise. Lenni was very accommodating and friendly. Any time I have been to Parkway all of the service advisors have been excellent. No matter how busy they are they have time to talk about your auto problems. Lenni answered my questions, gave me a quote about the rear end noise and there was no pressure to have the car fixed. Everything was a positive experience. I'll keep going to Parkway Ford and recommending them to my friends.

Andrea Gascho

Parkway Ford has fantastic service and I would recommend this dealership to anyone! They're trustworthy and reliable as well! :)

Phil Trauzzi

I purchased a used vehicle and was very pleased with the help from the sales rep Kris Evoy he even offered to deliver the vehicle to me which was great as I did not live in the area. Kris and your service department also took care of a problem I had with the air conditioner which was covered by your used car warrenty . Thanks for the great service!

Carey Mclellan

The people at Parkway ford Waterloo are amazing , since my first test drive , to help With financing and a minor repair I was greeted with nothing but happiness and support Would def recommend them when considering a new auto purchase :)

Steve Sired

Just purchased my new to me vehicle at Parkway. Outstanding jobs by Amy and Gordon!! Super fast process with Gordon who got me a great rate and Amy was absolutely awesome accommodating my odd schedule. A truly great buying experience from two truly wonderful people! No pressure just excellent service!!

Susan Keats

Excellent so far.

Kim Locke

Excellent service, friendly staff

Jeff Ewing

I highly recommend seeing Nancy Jelica, she was super helpful and got the vehicle ready for me very quickly!

Terry Sellers

Dan Bolarinho made an online purchase easy and painless. Arrive and hands me the keys all the paperwork electronic. So easy!

Matt Martin

Great Service and very efficient. I will be coming back for all my maintenance.

Adrian Kovacs

Excellent customer service and quality work done punctually.

Peter S.

Awesome service from Hero and the people in the body shop.

Brad Larkin

Bought 2013 f150. Process was quick and easy and Nancy was awesome to deal with. She even went out of her way to help me pick the truck up earlier than originally planned

Hasan Arsalan

Dealt with Lincoln /Ford service team for 2 years while I owned a Lincoln MKX 2016 .They were always very helpful ,professional and efficient. Returned MKX 2016 and went to collect my stored winter tires.Drove in service area with my BMW X5 and experienced same great service . Service agent brought bags for all of my tires and himself loaded them in my car .He was so pleasant and courteous and congratulated me on my new car. What a great team they are ,I would surely miss them.

Manny Manois

Just had a great, easy and quick new vehicle delivery with Nancy Jelica! She was professional and knew everything about the vehicle. Highly recommend her for anyone looking to purchase a new Ford.

Gino Feletto

Professional and courteous service.. definitely recommend a visit.

Katie Willoughby

Wonderful experience with salesperson Nancy Jelica! When recently purchasing a vehicle, Nancy was helpful, knowledgeable, patient and pleasant. She went above and beyond my expectations and delivered my new vehicle to me, freshly washed and with a full tank of gas. She switched over my license plates and even synced my phone before leaving! Thanks also to Tami in financing for taking the time to explain the financial and warranty options. Thank you Nancy for all of your help with this purchase!!

Kerry B.

Great people to deal with and very knowledgable.

Leon Hildebrandt

I was very disappointed in my service experience yesterday. The work was fine but the price for a "Works" package has increased by 44%, to $130 from $90 last Nov/20. It is particularly upsetting when my old Toronto dealer confirmed they still charge $90 as does Kitchener Ford. How can Parkway charge so much more for the same service. Then, to add insult to injury I had to immediately return as only two blocks from Parkway I could hear a noise that increased/decreased with speed. Upon returning to Parkway they found a metal screw imbedded in the front right tire. They agreed it was the type of screw with integrated washer used to secure automotive trim. Yet, there was no acknowledgment that it may have been imbedded while in the auto shop or elsewhere on the lot. As I had left the lot, barely, it was then my problem so another $68 repair to plug the tire on top of already over paying some $40+ for the original Works service. I'm grudgingly required to give one star to post this review...I'd give zero stars if I could. I will not be returning to Parkway for any auto services.

r jf

My experience in purchasing a vehicle here has been amazing. I cannot emphasize the impeccable customer service I received from their experienced and absolutely professional sales and leasing consultant person," PERCY WITLEY ". He took care of me every step of the way and made sure I was completely satisfied with my purchase. Couldn't have asked for a better experience.The way he explained everything to me made me comfortable enough to follow through with buying my dream car! It was so easy and smooth and everything he advised to me was completely straightforward and clear. I'll definitely return to him for any other future purchases. If you visit Parkway Ford Lincoln, ask for PERCY to help you if you want excellent customer service and a pleasant, worry free transaction.

Daniela Radovanovic

I recently purchased a Ford F150 at Parkway Ford and I had the pleasure of working with Nancy Jelica. She was very professional and knowledgeable. It was always easy to get a hold of her if had any questions via email or phone. The whole process was breeze and just an over all great experience.

Susan Kinder

service could be better Mgr reached out to me and made it better ty

Oliver Briski

I REALLY HAD A VERY GOOD SERVICE AT PARKWAY FORD. VERY PROFESSIONAL AT WHAT THEY DO AND FRIENDLY AS WELL.GOOD WORK YOU GUYS ????.

Matt Ninomiya

Experience has been good. Very client focused and accommodating. Lots available.

Jon Boy

Great!

Ben Benny

I would recommend Parkway Ford to my family they do really try and help get you into the vehicle you want... I purchased my Explorer ST and I love it.. service department is also great and will try and figure out how to help you, whether its picking out the best winter tires or making sure you have a ride home or getting you settled in the waiting room and getting a hot beverage. Way to go Ford and thanks Scott in service for all the help.

Ruth Rector

Service was great, friendly and efficient. Will always bring my car here.

Adrian Loxton

Just purchased a used Mustang. I have purchased the last 4 vehicles from Parkway Ford and have always had great sales experience. The service is exceptional too.

Ted Chartrand

Customer Service was exemplary!!! I was just in for an estimate for a minor fender bender. I was treated with respect and courteousness. Christina provided a clear and concise estimate!! Thanks again!!

Roy Hewitt

Attention to detail , they listen , professional knowledgeable staff Thank You

Christine Doherty

I had my car in for service a week and a half ago. There was a malfunction with one of the machines while working on my coolant system and they had to keep my car over night. The service department kept me informed and were apologetic about the problem. I will be returning for my next service.

Dave Kabbes

Great service for all of your new car needs

john b

Christina excellent service representative

Sean Cavanagh

Its been a month since we bought our pre-owned Edge from Parkway....I always like to wait to write a review in case something goes wrong in the first few weeks after buying something and then my experience goes sour. Nothing's gone wrong and I cant say enough good things about this dealership. From the first contact to the parting congratulations I met professional, committed and helpful staff. Amy created a memorable service and sales experience, Malcolm was a consummate professional and Tammy delivered the product knowledge we needed to make a final decision. I worked for many years in KPI and customer service measurement and combined with my current work in an automotive dealership I feel that I am somewhat particular when defining service expectations. Especially when buying a vehicle. This place exceeded all expectations and all I can say is thank you. If you're considering buying a Ford, call Parkway first! I have a feeling that once you compare their experience against others, you'll realize the same thing I did. They're honest, happy and they work hard to create and keep customers. We'll be back when it's time to buy our F150.

dwayne crawford

Lenni looked after my daughters car. Great service!

Zahi Mitri

Scott from Service is always exceptionally helpful and will explain the details of what’s going on with your vehicle. Keeps my cars rolling and running right!

Ben Silva

Got some work done and asked for a price to fix my heated seat. Receptionist said "I'll get you a quote". When I came in to pay they charged me $150 for said quote. Had she told me there was a cost I wouldn't have done it. Very shady business practice. The guy at service was nice about it and offered to split the cost, which I accepted, however, was still unhappy with the whole experience. Beware of hidden costs with this place.

Jesse Kraft

Lenny in service is perfect She always takes care of me Never a complaint

Natalie McAdam

Had my first service today with Parkway Ford for my new Lincoln Corsair. The extra level of care with the valet service, loaner vehicle and car wash made the experience top notch! Thanks to Noah for facilitating my great experience.

Jeno Bujtas

Lenni gave excellent customer service. Kept us informed on updates on our 2020 Ford Ranger. Very happy. Thanks again Lenni!!!

Alan Ross

The service people were very pleasant and helpful and completed the warranty work on my truck promptly. I'm very satisfied.

Danielle Thomas

A little bit disappointed with my dealership!!!! I have a recall on my MKX for an air bag malfunction, called when I heard about it from the news (2 months ago) and told no it doesn't apply to me! Yesterday received my letter stating that it does appear to apply to me! This malfunction sets off the passenger Air bag to deploy with shaerd of steel!! WHAT!!!!!

Fernando Roque

Great service always

Crissy Jabi

I took my 2011 Ford Escape for service last week and dealt with Jennifer from Service. She was very professional and attentive to what my concerns and needs were. She was also very helpful in providing extra warranty information that I was not even aware of. She went out of her way to provide excellent customer service. Thanks Jennifer

T P

Outstanding service from sales to service. Very knowledgeable staff to guide you through your Ford experience whether you are a first timer or a returning customer . I've been dealing with Parkway Ford since 1986 and would not go anywhere else. My vehicles have been always serviced at Parkway Ford , from car and truck service to parts and body shop. The service advisors, from the most experienced to the "new guy" make it a wonderful experience . I would highly recommend to anyone to go check out Parkway Ford, you will not be disappointed

allan

Elisia was fantastic, unfortunately sales management could not make a decision on my trade so I went to Expesway Ford. You Snooze You Lose!

John Shannon

There is a reason why Parkway Ford has successfully been in business for 47 years. The atmosphere as soon as you walk in is very positive and friendly. We can’t say enough about Parkway Ford in every dealing we’ve had with them, we have been more then impressed, (from purchasing new vehicles to servicing them.) The entire Parkway team from Service to Parts to Sales are very knowledgeable and always helps with all of our needs and questions. Keep up the great work you do.

Adam Werstine

Great experience buying our truck here. Staff was helpful, friendly and weren’t pushy. Never had an issue with the service department either.

derek porlier

Great service and were very helpful! They fixed all of the issues that could be fixed and addressed. The other ones They tried and did everything They could but They could not find them as problems which I'm perfectly fine with since They spent their time and tried to solve them as best they could. I'll definitely be going back to them again! Way better then Kitchener ford which did not help me at all and created more problems for something as simple as an oil change. Thank you parkway ford!

Linda Campbell

Worth the drive from Toronto to Waterloo for scheduled preventive maintenance and repairs. I have had my 3 trucks serviced at Parkway for 4 (four) years. They have earned my trust and gratitude. Parkway Commercial Service will deliver your truck back to you quickly, efficiently and fixed. Decent people providing thorough service. Your commercial vehicles are in competent and clean hands at Parkway. No need to be worried about the staff returning your vehicle in a filthy condition like a dealership did in Toronto. Staff EASY to get along with. NORMAL people. Respectfully to the interior of the vehicle. Reduce your stress level. Leave your vehicle with Parkway Commercial Service for peace of mind. Put your truck on a trailer and transport if necessary.

Lois Robertson

Excellent client care . Friendly accommodating and professional . Great service . Thank-you .

Brandon Barnard

Very accomadating and friendly service. Was able to get my car fixed fast as well.

Dave Phillips

We were very pleased with the work done . No additional work was done without our consent . An extra bonus was a pleasant surprise when we discovered the interior detailing that was done . We wouldn’t hesitate to recommend F I X Auto . Regards David -& Kathy Phillips

Susana Oliveira

Just got our new f150 and had a great experience with Nancy Jelica and she was very helpful, friendly and great sense of humor ???? ????

Borislav Tomic

I took my sister's Hyundai in for an oil change not knowing if they had the parts available to do so. In no time the service staff notified me that they do have them in stock and immediately took me in to finish the job. Very friendly all around staff even during these tough times!

kyle serebryanny

Brought my car to be fixed, ended up even more broken. Next time I will YouTube video it and probably do a better job than them.

sean wang

Excellent reception and service felt really looked after good job!

Jessica Driver

Great experience, team worked hard to find a buyer for my vehicle at a price I would be happy with. Brad was the salesman I worked with and he wasn't pushy and was able to get me some great deals on my new mustang.

Dennis Baker

Very well organized. Got checked in while in my car and it it only took a few minutes. The service was done on time. Would recommend Parkway without hesitation.

Nicolas Demers

Parkway Service Department is always professional and helpful in keeping our vehicles on the road. I work shift work and two hours from Waterloo so it is extremely important that my vehicles are well maintained and working properly. Parkway is aware of my predicament and always ensures I can get to work. We really appreciate what they do for us.

Mauro Hidalgo

Easy to book the appointment. Car Drop off and pickup was safe and easy too.

Mark Walton

Great service from Nancy !

Chris Quipp

Very disappointing customer service. It took me months to get a warranty repair covered by Parkway and Ford Canada. Ford Canada Customer Service and Parkway had very poor communication. Parkway finally fixed the issue covering most of the repair but it took an unreasonable amount of time for this to happen. I had offers from Parkway to regain my business which I accepted through phone but I did not receive. I had better service through Kitchener Ford.

Jeff Zinger

Great experience. Have recommended to others.

Dave zob

These guys are awesome, been shopping here for about 5 vehicles now... Came here with a used expedition that original owner bought from these guys and they have treated me excellently since.

Tim Weber

The service department at Parkway is excellent. Craig and his staff make sure you are taken care of.

Marko Okuka

I came in for an oil change, knowing that my coolant level was really low and needed to be topped up. I forgot to mention it when dropping my car off, but coolant check and top up are suppose to be included with the oil change. I picked up my car, and the vehicle "Report Card" that they gave me after the oil change specifies that they did a visual fluid check on my coolant and that it passed, so I didn't think twice. However, I came home later that day and checked myself, and the coolant was untouched and still very low. This makes me question if they actually inspect everything they say they do. The reason I go to a legitimate Ford dealer for oil changes is to not have to worry about questioning what is told to me by a mechanic.

Heidi WANG

My life was totally ruined by another deal in Waterloo West. They broke transmission pump while changing transmission line. The transmission had to be replaced. But that dealer took zero responsibility. I waited for two weeks and they told me they don't have tool to do the work! I had to tow my car to Ford Parkway by myself and my own expenses. Thankfully, they accepted my car. Craig and Lindsey helped and supported. They rent a car from Enterprise for me so I can drive for work. Even receiption lady helped a lot too. They all know the job very well. Finally my car is repaired by Ford Service and my life goes back to normal. I definitely recommend Ford Parkway for service. I will never go to the other dealer that broke my car any more.

Francisco m

Great did a good job on my truck

Michael Overdulve

I attended Parkway Ford to have a REV Ford hard tonneau cover installed on my 2021 F 150. The service department notified me the installation was complete. I attended picked up my truck and drove home to London. When I got home and opened the tailgate I found the drain tube parts laying in the bed uninstalled. I completed the installation at home in my driveway after watching a YouTube video and drilling holes in the box liner and access plates in the front of the box. This was disappointing to say the least.

Frank Dakos

Appointment set up was handled well. Service Rep and concierge were very accommodating. I was initially offered to have someone come out with car and take mine away , but I am retired so have lots of time for this. Courtesy car was very nice and ready to go. My car was ready when they said and I was in and out a a couple.minutes Overall, everything was handled very well and I was pleased

TJ

Overall service was quick and efficient and gave me the necessary recommendations without making me feel pressured. Highly recommend.

Samuel David

Noah is efficient, arrives on time and knowledgable. Definitely will recommend to family and friends!

Luiselle Gregory

Service was awesome. Very pleased with my advisor Lenni. She is always very helpful and so wonderful. Goes above and beyond. The whole service department is great. ????

Frank Fabbro

I’m a long time customer at Parkway servicing my 2015 F150 since new. Scott Mclean is the reason all my experiences at Parkway have been great. He keeps me well informed with my service work and has it done in a reasonable amount of time. I love my F150 and hope to keep it forever. With that in mind it’s nice having Parkway ford service close to home.

Joshua Welch

Parkway has a friendly, outstanding, professional staff that has always had my best interest in mind!

S Collins

Had issue with running board and brakes being stuck on just before long weekend. Lennie worked very hard to locate me a truck to use while mine was in shop getting fixed. Really appreciated that!

Jen Loxton

We dealt with Nancy Jelica at Parkway Ford and she was amazing. We came from out of town to purchase our vehicle and with a crazy schedule Nancy came in on her day off to allow us to pick up our vehicle. She was quick to respond to emails and texts with our questions and was super kind and fun to work with. Shout out to Stacey Collins at Parkway Ford also for finding us the best rate on our new vehicle. We will definitely be returning to Parkway Ford when we shop for another vehicle. Five stars!!!

Bin There Dump That

Great experience, as always. Christina and Jeff are a pleasure to work with when it comes to truck maintenance and repairs, and Jim Reid really helps us expedite the process of getting our new fleet trucks ready, and on the road. The prompt and friendly service offered by the Parkway Ford team helps our company maintain a high level of customer service and peace of mind.

Jo Re

Friendly and accommodating staff

DP Singh

REALLY BAD EXPERIENCE WORST CUSTOMER EXPERIENCE!! If there was an option to give no stars I would have done that. This was second chance I gave them. I was looking to buy F150 2020 special edition after 3-4 hrs of negotiation we agreed to a deal with all discounts and my trade in. I even did a deposit of $500 and both parties were happy until I reach home. I got a call from sales agent I won't name him that he accidentally did wrong evaluation of my trade in car and will take it $1250 less than what we agreed. I didn't agree on that and he called many times to convince. Even manager called and said we will work out to honour what was agreed and will get back to me. When I didn't heard back for 3 days I followed up with Sales about whats happening and again same thing we will get back to you. Then finally on day 4 I got a call saying we will take trade in for $750 less than what we agreed. I said honour the deal/ word or the deal is over and the deal was called off. I think this is how sales at Parkway works first they make a mind of customer by agreeing the terms and then later back off, feels like trap or fraud. Before this incident couple of years ago similar think happened when I finalized the deal and Bed-liner spray was part of it and later they back off saying we can't do bed-liner and that deal was also called off. I would never buy any vehicle from Parkway Ford, in-fact just because of this I may never buy a Ford vehicle. STAY AWAY FROM THIS DEALER. THEY WILL TRAP YOU IN A DEAL AND THEN ASK FOR MORE MONEY. YOU CAN NEVER TRUST THEM. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> I don't see a reply option to your response below, so writing the response here. There are just 2 things I would say: 1. I didn't forgot anything I was very clear in telling you the amount of accident my car had, your sales guy knew it so nothing was hidden, I knew you will come up with this excuse. 2. Mistake done once can be ignored (I did) but if your dealership is dealing with your customers the same way more than once then its not mistake its a HABIT!!

Joel Norris

I have been a customer of Parkway Ford either purchasing vehicles or getting them serviced for more than 25 years and can say that my experiences have been extremely positive. The Service Manager, Craig Moser, is welcoming and treats customers with respect and compassion. His entire team makes the service experience a friendly environment with the confidence that the work was done well. Thanks Craig!

justin leszkowicz

From the moment my girlfriend and i arrived at the dealership we felt very welcomed by Amy Powers. She was very informative and professional during the whole process from test driving to the final sale of our new F-150. We would definitely recommend Parkway Ford to friends and family. Go see Amy Powers for exceptional customer service!

Durad Kojic

You are always fast, friendly and do amazing work.

Quang Hoang

I've been going to parkway ford for years now, and every time I go, I'm treated with the best service. Everyone is always friendly but Scott Mclean at the service counter is my go to guy whenever I need anything done.

Andrea Nijhuis

I have had my 2005 Ford Focus Wagon in to Parkway Ford Lincoln, for every service required, since I purchased it from the sales team there when I returned my leased vehicle. The service team is awesome! They have dealt with recalls, regular oil changes, 2 sets of tires, and bigger service jobs as part of my regular maintenance. My car runs great and I have the service team at Parkway Ford Lincoln to thank for that. Every member of the service team treats me with respect and courtesy, and they communicate clearly so that I know what is happening to my vehicle at each visit.

Josh Logan

Nancy Jelica was very helpful and super patient with us when we were buying our Ford Edge. We felt no pressure to buy just lots of helpful information to help us get into the right car for our family. If your looking for a new or used vehicle go visit Nancy and she will give you the special care that you deserve!

J How

If 0 stars was an option I would choose that. Extremely disappointed with how Parkway Ford dealt with my service and unfortunately they have now lost a loyal customer. In talking with other people it seems to be an issue with this location specifically. Had issues with the seat heater and heat on the driver side of my 2010 Ford Raptor. $350 to diagnose and told $1800 to fix. Expensive, but I needed them fixed to sell. My first appointment was cancelled as I was on my way in. Rescheduled for 2 weeks later. My truck was serviced and returned back to me with the heat now working but only blowing max heat constantly. Plus, the air conditioning wasn't working now. Called back and they wanted me to bring it in again for a diagnosis. They told me it would take 2 hours of a morning and I would have the truck back. They did not notify me they were closing early, I drove to ford at 5:00pm to grab my truck and it was locked up. I had to find alternate drive to work in gta the next morning. Tech called me the next morning and told me it was going to cost an ADDITIONAL $300 TO FIX! Spoke to Craig the manager, he reduced the cost to $200 for me admitting they were at fault. I was forced to pay, otherwise I would have payed $2100 for absolutely nothing. Shouldn't have had to pay any extra charges and a return for the diagnosis after all the time i wasted driving my truck to and from Ford and not having a vehicle for work. Terrible customer service, no communication and a faulty diagnosis. DO NOT TRUST THEIR QUOTES

Cathy Gordon

We took our MKT Lincoln in for service. They gave us a loaner. Swapped out our tires, and oil change. Washed inside and out. Awesome service!

Joe Carthy

Excellent experience 2x. Sales staff very helpful. Nothing rushed.

Steve Cregan

Excellent service and customer service. Was a most pleasant experience .

Brodie Jeffery

I bought a new vehicle here about a month ago and we couldn’t be happier with our purchase! Harper was an incredible ambassador for Parkway Ford. He was knowledgeable, accommodating and truly listened to our needs. He was able to sell us on a Ford and brought our attention to a vehicle that we hadn’t initially considered but that not only met, but exceeded our needs. I anticipate us working with Harper again in the future and would 100% recommend him to family and friends. Thank you Harper and Parkway Ford!

abbasi sardar

I would like to have them pay attention on their sales team's motivation and coordination. Seemed to me that not much was being invested in the time that I was there. Zero excitement in the entire building.

Kathleen Demers

Love that I didn't have an appointment but I was able to get my vehicle looked at.

Martin Smrcek

I am dealing with this dealership over 12 years. Always top notch servise and great deals on new vehicles.

Andrew K

Amazing customer service. Will go above and beyond to give you a good deal.

Rob Jones

Nancy Jelica was a great help in finding my new truck!

Mike Mulholland

Respectful one on one not pushy. Quick service.

Marcia Baird

Excellent top notch service team and concierge ! Very fast and helpful on arrival and end of day pick up. Great value as well for the work and service !

JoAnne Findlay

From my call to make an appointment until I drove away in my 2020 Escape. Nic was always there to answer my questions. Thank you Nick & all the friendly staff at Parkway Ford!

Melissa Franklin

My husband and I just purchased a new vehicle from you guys and I have to say, Harper was amazing, he went above and beyond to make our experience wonderful, I highly recommend Harper !!

Mark Vinski

My Truck has 3 recalls needing to be dealt with, an oil change and tire rotation. Just prior to my appointment day I had a scheduling issue and had to pick my truck up earlier then initially planned. Parkway got my truck dealt with prior to my early arrival and Lenni in service called me with an update partway through the day. Couldn’t have been happier!

Justin Davis

I had a good experience with Parkway Ford. I recently had my car in for a recall and to fix the seat motor. My associate was Lenny and she provided top level customer service by providing me with all the information I needed throughout the process in a timely manner, she even checked in a week later with a follow up phone call!

James Hadden

Thoughtful staff and great service. Thanks again

Cortez Corley

Good price and service. Enjoy dealing with the sales and service staff.

Tara Randell

Always great service!! Highly recommend

John Paisley

First time buying tires at a car dealership but since we have been getting all our maintenance done at Parkway thought it would be convenient. I could not have been more mistaken. Arrived at 7:40 to a mess. Lined up behind a car and soon realized had no driver and no one was coming to talk. Moved over to other line and eventually got served in 20 min. Went to waiting room just after 8::00 AM and new it would be awhile as I had just seen the courtesy cars depart. At around 8:55 the first driver returned tool our names and said she was taking the 3 people at the front of the waiting room and did anyone have a problem with that; and another car would be here in less than 15 min.. The people she was taking had all come in after me and 2 had only been there 5 min. I did not respond to the question as I did not feel like making a scene. When the other car arrived 20 min. later we promptly drove a select customer to the U of W. I then realized I was going on a trip to the opposite corner of the city about 1 hour round trip and asked if the driver knew were I lived. The response was verbal abuse with comments like "The route is chosen for the convenience of the driver" ,"If you wanted service you should have complained" and "this is a free shuttle you should be happy with what you get" Suggestions to the manager to implement a system that records when you got to Parkway were met with platitudes of we will try to improve but basically will do nothing. He reinforced they don't track anything and the drives decide on what they do. i was left feeling like a second class citizen treated with extreme prejudice as any reasonable route would have taken me the 5 min. to my house and then followed a straight line across the city.

Melanie Stern

Very professional, friendly, efficient and helpful! Love the service at Parkway Ford!

Cynthia Gillam

Great, friendly and fast service!

Gary Downing

in this new reality we are living in I was very impressed with my treatment on my recent visit to the service department at Parkway Ford. They were very prompt, efficient and courteous and my car was sanitized inside prior to me getting back into it. I would like to thank them accordingly. Take care all and stay safe. Gary

j j

This place is always tops. they have the best service dept. Even when I buy my car somewhere else I come here for service.

Astrit Ademi

They just want money. They don't care for us

Rod Moran

Went for snow tires and an oil change there once, Lenni told me that if I made an early appointment , 8:30 am, I could avoid the rush and I could get on the road quickly. So I showed up before 8:30 and sat in the waiting room. At 11:15 , Lenni informed me that they couldn’t find the wheel lock for my car and that AFTER 3 HOURS OF WAITING, THEY HAD NOT YET TOUCHED MY CAR I left without snow tires and without an oil change . I phoned Craig Moser, the so-called service manager twice and he never returned my call. Pathetic service, pathetic . Never will I return to this amateur operation.

Brad Schulz

I have been dealing with Parkway Ford since 2010 and I've always received great service - from warranty work to oil changes. Jeff and Christina in Commercial Truck Service have always dealt with my truck in a timely manner. I trust Jeff's knowledge and opinions when it comes to getting work done on my truck. Would definitely recommend Parkway Ford when it comes to purchasing or repairs/maintenance!

Scott Draves

Speedy service this time, the lady that helped me out was super nice and unlike the previous visit, they didn’t back another vehicle into mine in the parking lot after service was complete, so all in all a good visit today.

Kevin Mcginnis

Very clean modern friendly atmosphere.

Dave Ariens

I wish there was the capability to review service separately from sales as I have had very different experiences with both. Starting with service, I would rate 4 or 5 stars as my experience has been quite good. I own a 2016 Focus RS and I've taken it in for a slew of various services including oil changes and diagnostics. The car is modded and tuned and while nothing major has gone wrong, they've worked with me on whatever was needed. I didn't purchase the RS at this dealership, up until recently I've only used them for service. My sales experience, however, was horrible. I made the decision to purchase a 2020 GT350 in May, and placed a $2K deposit on an existing build order early May with an expected delivery date of early July. I have been emailing back and forth about every 2 weeks looking for updates. About 4 weeks in I received the VIN number and everything started to feel real and I was over-the-moon excited. I kept up the e-mails however every reply was that there was no update and no new information. I visited the sales office twice during this time while I was in purchasing parts for the RS. This morning I learned that the car I placed a deposit down on in May was actually already sold to another buyer. I was extremely confused as to how this could have happened. Apparently, another sales rep "sold" the car and told the rep that I dealt with that it was no longer available. I don't know if this was before or after I placed my deposit, but the sales manager said they had this conversation over a month ago. This was supposed to be my fun summer car and now I have to start the buying process all over again. I even bought a vanity plate "82FIDDY" that references the Voodoo engine and it's high rev-limit. The worst part is that this was one of last GT350s and now there's ZERO more and all signs/leaks from Ford Motor Company show that they will no longer be making it anymore. Don't ever buy from this dealership if you expect any professionalisms such as communication, honesty, or integrity--you'll be horribly disappointed.

Michelle Martin

Excellent service provided by Nancy- very knowledgeable on Ford product purchased! Delivered vehicle as promised- very very happy ????

Dennis King

Polite service department and fast turn around. This was my review earlier this week. I just changed it to 1 star 3 days later for this reason. My wife and kids are now broken down an hour from home with the same issue that it was brought in with. I guess the fast turn around was due to the fact they didn’t do anything.

Mike The Altruist

NIK DID A GREAT JOB KNOWING THAT I NEEDED A TRUCK, HE HAS TRUCKS, AND HIS JOB WAS JUST TO HELP ME THROUGH THE PROCESS. Its super hard needing to buy something because you feel the pressure. Nik took all the pressure off and exchanged it for his expertise in getting me what I needed. I’ll definitely be back

Jim Wager

Our first Maintenance service appointment for our 2021 Mustang went perfectly - fast, efficient and very friendly! Jim & Connie

Michelle Nowak

I always receive great service from Parkway Ford!

Darlene Riley

Zero on the rating! Service dept. has a cancel culture and unable to have empathy towards customer service. Simple steering issues that a child could detect was denied service not just by service consultants (Johnathon) but also by the service manager (Craig Moser). When push came to shove I was told to never come back!! 55,000 dollars later and two years of frustration I finally resolved the issue at another dealership.

Jim Wenzel

While trying to find the problem I might have been wrong in what I was doing. More research into the problem will end with the final solution

Wendy Park

These guys are so incredibly helpful! They really know their products and how to advise you. Ask for Craig or Lenni.

Jaclyn Bailey

Went in shortly after 5 on a Friday to buy a truck. We had to ask if there was someone who could help us. We Actually told the sales agent we were looking at getting one in a couple of days. He quickly went through the pricing and told us to come back on Saturday because they were closing. That's all fine and well, but it's all about your approach. So we went on our way still interested in the Ford and headed to Kitchener Ford. Where we were greeted with opened arms, offered a hot drink and were greeted by a lovely sales agent who helped us every step of the way. Went through all our options. Took us for a drive. Pulled the truck into the garage and let us have a good look at it and shortly thereafter we were signing our names and are proud owners of a new f150! They happily stayed open for us to finish the paperwork and the deal is done we will pick up our new truck at the beginning of the week :)! Point of the story go to Kitchener Ford. They rock! A seamless transaction!

Mary-Anne Varga

Service was fast, friendly and efficient. I’m always treated very well by anyone that serves me. Protocol is spot on in these tough times. I have always felt safe.