Reviews of Disbrowe Chevrolet Buick GMC Cadillac (Car Concessionaire)

Roger R

Great service and you gotta love GM vehicles!

Shaun Carnegie

Kristen helped us purchase our van and we had a great experience with her! The process was quick, easy, and she was extremely pleasant to deal with! Great first experience with Disbrowe!

Lorelei Hart

I don't know where to begin, from the moment I contacted Disbrowe online I knew that this was the place to get my first car. I spoke with Tony who is a sales person, and we talked about the car I wanted. We made plans to come see it in person, upon my arrival he was very prepared and had everything ready to go. Once I decided that this was the car for me, we started the purchasing process. This was when I met Drew, who helped me secure a financing loan to buy my car! Both Drew and Tony worked tirelessly to get me a loan that was manageable financially speaking. I didn't go into this with any expectations, because I've never purchased a car before. The staff at Disbrowe are professional, kind and overall amazing. I never felt pressured when it came to making decisions, which was something I thought I may experience in general as a woman looking for a vehicle. Tony and Drew kept in contact with me and updated me with the process. Once it was confirmed that I had secured the loan we made a plan for pickup. They put the car in the shop to ensure it was ready for me. The pickup process was great, I was taken on a tour of the place and showed me where I go for service. They even have a little play area which is great because I have small children. I met almost everyone there including the General Manager. Everyone was just so kind, they made me feel special. It was like each person that purchases a car from Disbrowe are immediately welcomed into this big family. Once my plates were on the car we went out and Tony showed me everything, and explained everything I needed to know about the vehicle. He ensured that I was absolutely informed and secure with everything before I drove off. I seriously recommend this dealership to anyone looking for a vehicle. This dealership has thought of everything that anyone may need. The staff are a joy to be around and very knowledgeable. I will be a Disbrowe client for life. I'm so impressed and greatful for what they were able to help me accomplish. Thank you so much.

shelly cooper

To be honest, I have been disappointed in the service. I had a specific appointment time for 9:30am which was placed days ahead. Made the appointment that time because I work a split shift. My vehicle was supposed to be done at 12noon. At noon the service rep calls and says that my vehicle hasn't been started. I was originally told that to replace my brakes it would take 3 hours. Now I am panicking because I need to have my vehicle done, me picked up by the shuttle and get to work by 3pm. Magically they got my vehicle done in 1.5 hours but put me through a lot of unnecessary stress.

Corrie Taylor

If you need a new car go see Angela! The whole staff at Disbrowes in St.Thomas is amazing and super friendly. Absolutely love my Chevy Cruze!

Kingsley Irvine

We much appreciated Dave's assistance and sales approach to us. He explained everything that we inquired about and spent time introducing us to some of the features in/on the vehicle. We were very happy with our experience with Dave, Phil and Todd.

Jeff Rowell

I purchased a used vehicle with fantastic options at a great price. Sales and Financing support was exceptional. I was genuinely thanked for my business numerous times as I was walked through meeting members of their team and how they were there for after purchase support and service. Simply the best experience I have ever had at a dealership.

Linda Gaborko

Worked with Andy, for a second time. Great service, friendly and very helpful. Ended with a fantastic Buick Encore, recommended by Andy. He knew exactly what we wanted/needed would give him 10 stars if we could. Go out to Disbrowe, ask for Andy Fleming he will take care of you.

Peter Bromley

It was a pretty good experience in buying our new Car. It was the first time we had ever had a Salesman who was continually asking us " was it the right vehicle for us?" Turns out he was right... after trying out three trucks and almost signing for the third, we completely flipped and bought an SUV. We love it. Thanks Pete Pete and Lois Bromley

Greg Barker

Willy, my sales rep was great every step of the buying process, down to earth and honest - the whole team was easy and friendly to deal with. Thanks for the sweet hatchback!

Pat Hawes

Angela was very informative and great to deal with.

Jo-Ann Wells

Staff is super friendly and dealership very nicely displayed. Always have a wide array of cars.

Lindsay Geerts

Staff is very friendly and helpful. Great location!!

Foxspot ___________

Helpfull guys but parts are crazy expensive. They can usually get the part you want shipped in a day or two though so that is handy.

Jeff Schmidt

We were happy with the way everything went down. Our sales rep Micheal Cameron was the best. Unfortunately, we haven't heard from them since we left the lot, not impressed

Barb Kunz

I am enjoying my new ride - 2020 Equinox. Thanks Gary for looking after us and making the buying process painless.

Ted Uffen

Seasonal tire swap accomplished effectively and efficiently.

Meghal Raval

Awesome supportive people. I bought my life first car from here.

Katie Fellinger

Had an amazing experience working with Will Doan. Staff was very friendly. Will went above and beyond to find a car that met all my wish list items but stayed within my price range. Would highly recommend to anyone looking for new or used!

Benjamin Zwart

The overall experience was good. The only thing I am not pleased with is that once we agreed on a price I was then informed that taxes and fees were extra. I'm fine with the taxes, The "fees" included a $300 admin fee plus a $200 security package fee. I was told by their finance guy that the security package is mandatory. I consulted with another dealership after the fact and was told that there is no such thing as a "mandatory" fee. In my opinion the security package is just a money-grab. I'm told that if the vehicle is stolen within 3 years of purchase and it is considered a write-off or it's not recovered, I get $3000 above what the insurance company will offer me toward a replacement vehicle. Here's the catch - the vehicle must be purchased at Disbrowe Motors. They are a GM dealership. I bought a used Mazda 3 and the chances there's another Mazda 3 on the lot are pretty slim. No offence, but I would not replace a Mazda 3 with a Chevrolet Cruze (see Consumer Reports). This "security package" is something I would most definitely not have signed up for if I was given the details up front - which I wasn't. Shame on me for not asking about it before agreeing to the total price. I had naively thought that a dealership would be more forthright than a used-car lot. I was wrong.

A Odlin

This location is alright for service and the prices for oil change is great. However if you have brand new car you should take it to the actual dealer your bought it from since for some reason they could not reset my Hyundai Santafé computer for service.

John Saunders

Excellent place to deal with. We especially like dealing with Ross. He is our go to salesman treat us with respect and is fun to deal with. He went above and beyond to get me into a truck at an affordable price.

Puddle McMiner

Will Doan was the ultimate salesman who helped pick out our new ride. He was pleasant, non pushy, informative and helpful and we finally took his suggestions to upscale to a ride with more creature comforts and extras. All in all a great experience and at a price we could afford.

Daniel Durda

This is where I got my car. Great service. Ask for Ross. Down to earth salesman would highly recommend

GTPGuy19

Just got my truck repaired here. Great staff and great service. The repairs were done faster than expected which was nice. Definitely recommend GM vehicles to be serviced here.

Marlon Medina

I had a recall for my gmc terrain last november 18 and put my car in for the service. The people are nice but when they said the service is finished and I checked the engine some cables and cover are not connected properly. The hose connected to the eco tec box the battery cover. And my "DIAMOND KOTE" box is broken. The Manager said she will contact diamond kote. I called them on November 22 to ask them if they are going to fix it. She said she already ordered the cover and it will be delivered friday but until now I never heard any from them. I have photos to show if you wanna see....

Ryan Vail

Both times I've been here neither the sales staff or reception even talked to us or even said hello. I ended up buying my car elsewhere.

Jay Warren

Very happy with our car and the post-sales follow up. Experience wasn't perfect to get to the finish line but they did clarify and work with us on resolution to our concerns to near satisfaction. We were very happy they went out of their way to get the vehicle we wanted when we wanted it. I would recommend this dealership to others.

Ryan Williams

Great hands off procedures to make sure the staff, me and my car are safe!

Abe Thiessen

If you need an oil change but need it back with in 30 min go to disbrowe fast and professional services

Daniel Amy

Bill was great to deal with and will be going back again for my next vehicle .

Kris Wright

Excellent care and attention in the Sales aspect of the purchase of my new Canyon. Will Doan is great to work with when selecting a new vehicle.

Dave Conlon

Reset the tire monitors, quick checked the alignment and tread depth on the tires. No charge 10 min and gone. Can't beat it. Excellent employees. Thanks Disbrowe.

Michael Merantz

Updated Post..... Todd the service manger contacted me to discuss my issues and commented he read my Google review. I’m quite satisfied with the way things were handle and my concerns have been met for the most part at no cost to me. I’ve been assured that if there are any issues in the future regarding the same problem that they will be taken care of. Todd is a stand up guy and Disbrowe should be proud to have him on their team, he just kept a loyal GM customer happy and coming back to Disbrowe. Original Post!! Rather disappointed with the service department 3 days after warranty expires and they won’t do anything for me after I called and left a message a week ago to make a service appointment for a warranty repair. I’ve been a Loyal GM purchaser for 25 years and have family members who work for and have retired from GM. Shameful actions for a GM dealership. They waited until after my warranty was up and I had to call them back. Is this how customer service works?? So disappointed. Michael Payne

cecil fox

They did not have had sanitizer at the door when I went in.

Meghan Wright

Everyone I dealt with was great. They did their best to make sure I got the best value and experience possible. Everyone was very flexible and understanding when dealing with my schedule and needs. This is the 3rd vehicle bought.

Amanda Chellew

Angela Levell genuinely cares about providing a fun, friendly and informative vehicle purchasing experience. I love that she goes above and beyond by sending out text reminders/updates/check-ins (complete with gifs!) - she's super communicative and attentive and gets you what you want and need in a vehicle. :) Disbrowe is great, and I look forward to being a customer here for years to come.

Scott Young

Wanted to order a part #15811584, wasent stocked to I had to prepay. Couldn't take Visa debit over the phone so would have had to drive in to St Thomas to pay for it and then the next day go back when the part came in. Prepayment not required at APC, Napa or Carquest. Checked Amazon and part was available next day and for $5 less.

Steve H

Called but no answer ..

William Smith

Had a recall for a setting in my module didn't take to long about 30 min.there service is always great

G White

My spouse Kim and I purchased this 2018 GMC Canyon in September (2018) and are more than happy. Mason and the team at Disbrowe left us feeling assured and confidant in our purchase. Thank's guys

Cheryl Milani

Loved my Cadillac CTS! Amazing people to deal with. I drove from London and could not have been more pleased. They picked up my car for service and looked after me throughout ownership.

Kevin Johnson

Excellent buying experience Andrea made everything so easy..highly recommend dealing with her and this dealership

Nurudeen Assaf

Great service and attention to detail from Willy Doan. Willy explained all details pertaining to the vehicle . The guy knows cars inside and out and will go the extra mile to make sure you have the right car at the right price.

James Patterson

Disbrowe staff (especially Kent Collings) were very helpful and informative when we purchased our new Chevy Bolt, and afterwards when we had questions.

Richard Irvine

Want to buy a car? Awesome service! Want service to a vehicle you bought, go somewhere else.

James Digaf

Charged 1 hour of shop time and was told they took apart my U joints to confirm they were the problem. I got home, and the bolts had never been touched (still rusted over). They had my truck for 20 minutes. What a waste of $115 on this scammer.

Adrienne Talbot

I am so happy with my new Car, Billy and Eric were so helpful right from the get go...they were quick in responding when I was enquiring about purchasing a new car...every consideration was taken to make sure I was happy and my dream car would be found. I am so glad I chose to go with Disbrowe!

Marilyn Decker

Excellent service and friendly staff. Awesome buying experience!

G Mail

Rude people. Very disorganized. Don't even try to buy parts here. Those goofballs couldn't look up the correct stuff..

Julie Leeds

Great experience. Jeff was excellent and helped get everything in order for our truck purchase.

George Wall

The worst experience ever. 6 visits for the same issue. Still unresolved. Service manager lies through his teeth, and never follows up when waiting on parts. On top of all that, I watched and listened as a service writer cons an elderly man into spending hundreds more than necessary! Stay away!

Brent Patroch

Ask for William! Had a great experience purchasing my first new car!

Katie Burns

My husband and I had a wonderful experience dealing with Disbrowe. William Doan was a personable and knowledgeable salesman. I highly recommend them and we will definitely see them for our next vehicle purchase.

munchydude

Recently found & bought my dream car from disbrowe , sales was very respectful and gave me space not pushy or trying to shift attention. Felt comfortable making a deal and all questions and request were met no problem or push back. Very happy with the purchase and transaction. Detail department did a great job aswell as finance manager! Would recommend to anyone! Worth the drive even if not local , great dealership.

Jeffery Leatherdale

Was just at the dealer to look at a new trucks, was told I could test it as I wasnt buying immediately. Fun stuff being profiled because of my long hair and driving into the lot in my daily comuter. Never will I purchase a vehicle from this lot or have my vehicle serviced here, london is close enough I dont have to

tyler consoli

waste of time drove 2 hour for a truck pull 60k out of the bank and to get there and them change the price to 61700 saying they paid to much for the truck don't bother with these guys go to a place that holds there own words

albsartorius

Please be carefully when you buy a pre-owner car whit this guys, bring your own mechanic. Not thrust in them. I bought a truck that is a headache several little problem, like key get stuck, airbag light etc. They say nothing g can be warranty!!! I can't add any further answer, I just paid more than 400 just for the key issue

Ray Cote

Great place to buy a car.

Jason Smith

Karen and Paul retain my $ 1,000 deposit on a new factory vehicle . Be careful when putting deposits with this GM dealer, there more stay away

Kris Padovan

Billy, Angela, and Drew went above and beyond to get me into my new truck! highly recommend

Matt Halpin

Always overpriced if you're going for service. I had several things wrong with my car which they quoted me would cost about $3000. Another garage in London did the exact same work for just over $1000. I would never come back to this place.

Pepe Pajas

Excellent customer service and best buying experience. Final price was exactly as negotiated and no last-minute surprises.

Rob Welter

Terrible service on Saturdays for working people. I suggest another dealer in London for your service needs.

Mike Guest

If you don't like reading reviews then in short - YES, definitely go to Disbrowe. If you're still reading...I got my 2015 Terrain there a couple of weeks ago and love it. Dave (Sales) was great, answered my questions without any pressure. Jamie (Sales Manager), introduced himself and worked out a deal I happily accepted. Karen (Owner) also introduced herself and welcomed me to the dealership. The whole purchase went smoothly without any pressure or problems. When everything is good, it's easy to give great service, the deciding factor is usually when there's issues. Thankfully the only 2 I have had were immediately looked at and taken care of under warranty without hesitation. That's the kind of service that will bring people back! This was my first purchase at Disbrowe but they will definitely be a place I go back to for other purchases.

Nick Trifon

Great sales team. We came from out of town. Glad we did. Probably have my business for years. Thank you to Tony and Jeff.

Jeff Lauzon

Have worked my first year and loving it !!!

William May

Great staff and they look out your safety and all your needs

Makayla Frohman

Very horrible experience. They said it would take a half an hour for a oil change and to balance my tires they lied it took them almost 2 an half hours. I've been here twice now and they have done this both times. The workers were very ignorant towards me when i asked why it was taking so long. I am very disappointed with the service here would not recommened buying or getting any sorta work on your cars done here. I am never ever come back to this dealership. The dealership in London is more efficient than the one here in St.Thomas.

Taylor Tibbits

Very poor experience with a lot of money spent. Poor people and customer service skills. Will not be back

Bryan Rehlinger

Absolutely fabulous!!! Great team of professionals that took their time to make purchasing new vehicles a pleasurable experience. My wife and I would recommend Disbrowe Motors and when the time comes to make another vehicle purchase we will definitely return. Keep up the good work!!!

Sheryl Spigelski

The service was fantastic! They were fast and courteous! Will definitely be using them in the future!

Wade

Kristen was great... she delivered very fast with a brand new ordered tahoe great people and great service

Johnny Rice

Kristen was awesome, we had to order our truck and she kept us in the loop the entire way

Laurie Clarke

Excellent service, friendly staff and super efficient!! Made buying a new vehicle stress free process was seamless. Knowledgeable in sales and financing made it a great experience! Thank you so much!! ???? Special shout out to a very talented Andrea Lindsay who went above and beyond to meet all my requests. Very satisfied would highly recommend! Laurie

David Mcgregor

Great staff.great sales and parts department.

barb cox

A very good experience.Dave was pleasant to deal with and answered our questions to our satisfaction.Explained the workings of the vehicle in detail.He was not pushy and let us take our time to make a decision.We would recommend Dave Fenn

Trevor Haggith

All staff very pleasant. Dealt with Joanna McLean. She works extremely hard to make you happy. She is very knowledgeable about vehicles and her profession. Can honestly call her a friend now. I would recommend her to everyone I meet. Disbrowe in general is a great place to purchase a vehicle. Well done!

Joe Ostrander

They take your money then won't stand behind there warranty. They stuck!!!

Bill M

Andy helped us with our Purchase of our new Canyon. Excellent experience overall. Very thrilled with our new tow vehicle.

Clayton Lenz

I purchased my 2012 Orlando thru Desborowe got a great deal. Then the calls start coming. Come do this see this sale ECT. Then 2 recall notices come 2 months after buying it. Time to get recall taken care of made an appointment for 8 am showed up first at 7 45. Wait till it opens then a truck pulls up to door blocking entrance. He gets in first and his vehicle is serviced I am told it will be 2 hours wait. And the service person was rude and should not be in a service roll. . Long story short don't waste your time on the service here you will wait 2 hours longer than you think.

Meesha Ellahi

We would like to thank Bill O'Sullivan and the Disbrowe Dealership for providing us with exceptional customer service. From being available for questions and later showings of vehicles and paperwork to giving our child markers and paper to stay entertained. Then hanging the artwork in his office , Bill was a real sport and would cut off his own questions to answer hers. My husband's patience to wait for a vehicle wasn't long , and they delivered exactly what he wanted and more. Going thru the vehicle explaining every button and gadget to me which is no easy task. Thanks again guys, we highly recommend going thru this dealership if you'd like quality customer service and a quick and easy process.

katlyn clark

Highly recommended!! Outstanding service from Craig Whitters in the sales department in purchasing my new 2020 Terrain. He is incredibly talented in his profession as a credit manager. He works hard to help his clients get approved and it shows that he is truly dedicated to his position at the dealership. As a female client everyone made me feel welcome and validated the moment I walked in the door and throughout the entire process of my purchase. I have nothing but great things to say about the staff and there service! 10/10. Thankyou so much Craig and Disbrowe St. Thomas.

Ian McCallum

Phil is great to deal with made the process quick and easy

Katrina Vanbelle

Tony was very helpful finding me a vehicle I'd be happy with even with me being out of town. Upon arrival to pick my equinox everything was ready to go & everyone was super friendly. I would buy from here again !

dave cruden

Bill was very helpful and got me into a new instead if used. His team with Jeff and Angela helped get the deal. thanks disbrowe team

Linda MacDougall

Disbrowe made buying my car a very easy and pleasurable experience. A big shout out to Jeff who convinced me to come in and Andrea and Drew for providing the complete A-1 service in purchasing my vehicle. I would highly recommend this dealership as they have their customers best interests in mind. Thanks Disbrowe!

Kelly Springer

Kristen is an amazing car sales person. From her initial welcoming greeting to her knowledge and patience as we made our decision. She went above and beyond by ensuring us that golf clubs do fit into the back of the vehicle with a demonstration of using her own! Great job. Love our vehicle.

c morgan

Had an excellent buying experience with Disbrowe's and specifically with our salesman Mason. Mason went out of his way to meet with us outside his normal hours and was extremely pleasant to work with. William in finance was also great to deal with. As a whole everything went very smoothly and we're loving our new Sierra.

JD

Not happy with how my last visit went. Went in for an oil change and routine inspection. Came out some how with my horn not working and air bag light on. When I called them back and mentioned this I was told that the horn was not touched. But when I went in the horn was working before the inspection. So they told me it would cost me about$109.99 for them just to look at it I will not be going back ever and now I dont have a horn and my airbag light is on.

Brittany Kiss

We had a great experience with disbrowe. Our sales rep Mason was amazing and listened to exactly what we wanted and executed it to perfection! We love our new 2018 sierra and are very lucky we had Mason to find the perfect truck and always being available for questions. Thanks again!!!

Kyle Stefanovic

Great experience start to finish. Finally bought my dream Truck, Kristen went above and beyond as did Adam in detail department and Drew in finance

Kelsey Schachow

The staff always makes the experience comfortable with a relaxed and clean environment. The sales people don't intimate you and don't make you feel uneducated about car shopping but they do go out of their way to cover all of the details - ask for Ross Townsend. I highly recommend him, and Disbrowe, to all my friends and family.

Tyler McLellan

No one readily able to help me sell a car. Still missing pieces from from NEW car and weeks later still haven't received a response

Rick Evans

Disbrowes was excellent to work with and found me exactly what I was looking for at the price point I wanted! Kent was amazing to work with!

Dave Virag

THE BEST GM DEALER I HAVE VISITED FOR SERVICE ON MY 2015 CHEVROLET CAMARO 2LS SPORT COUPE!

Lolu Ogunbiyi

Amazing experience, excellent and unbeatable pricing ***** (5 Star rating for that), good customer service and high display of professionalism. I would recommend this dealership to anyone looking to buy a GM vehicle. Btw, GM vehicles are very good vehicles to own :)

Carol Ann underhill

We did not purchase this vehicle. Wrong customer

Darren Walker

Don't ever go to #disbrows to get a vehicle my sales rep jack was absolutely amazing but that was about the only person in there that's not rude and snoby don't bother getting a warranty either that's useless I picked up my suv when I got home I noticed deep scratches in the windshield I called them they told my they would look at it when I take it for my first oil change witch I thought was pretty stupid said ok now I go for oil change and they have no record I called about windshield and will not fix it

Sandra Cornelius

You book appointment times but they don't take your vehicle at that time so why do they set a time for you.

Bill Barnes

They are very busy and very helpful too Good place to take the car

Cassandra Lee

Excellent sales team. Love my car

Patrick Hebert

Excellent service and pleasure meeting you Mr Foredom & Goodwrench Service Man! ????

june thompson

The whole experience was fabulous. Karen and Paul run a professional and caring business. They have taught their staff how well to treat customers. Angela was the best as always. She will go out of her way to make sure you feel important. Happy to buy a vehicle from her any time. Todd’s professional and friendly character makes the tough stuff not so tough. I would recommend this dealership any day. We can’t thank them enough!!

Christopher Nagy

The staff is courteous and outgoing. They sales people were eager to assist in finding what I was looking for and at the best price point. The service after the sale was just as good as when we were starting to look as well.

Richard Buie

We had a great experience at Disbrowes. Our friend and GM Jeff took great care of us and we are more than pleased and very happy with our purchase. Thank you team Disbrowe

Greg Morris

My car buying experience felt " biblical'. Andy Fleming was so positive , Cherie and downright helpful I was left 'spent'. You could see his past experience as a door to door evangelist and the months working at late night telemarketing really make him shine. He answered all my questions....even the ones I didn't ask !!!! WOW... Great experience....VERY satisfied with the Equinox.

Karyl Clifton

Fantastic experience with Kevin and the entire Disrbrowe team. The pricing was fantastic and they were absolutely stellar in turning it around and making sure we were aware of all the warranties still on the vehicle and I was impressed as they could have easily talked us into the most expensive topoff warranty. .but the next one down did all the same things and saved us $100.I They really went above and beyond my expectations and were friendly, knowledgeable, and professional. We love our new Cadillac SUV and would highly recommend this dealership. You get much more than you pay for..and whole team that stand behind their word.

Cecile Erskine

The service I received at disbrowe was above and beyond what I expected....Mason an excellent sales representative worked with me to get what I wanted....I would like to thank you and the rest of the staff. I would recommend this dealership. Cecile E

David Lawrence

Best dealership in town, hands down. Great friendly staff, and no high pressure sales pitch. Don't think you can go wrong by going to see the staff and vehicles at disbrowes.

Joyce G

I just purchased my second vehicle from William Doan at Disbrowe Chevrolet. I let William know what I was looking for and my price range and he came through with everything on my wish list. I can't say enough about the friendly team at Disbrowe, they make you feel like family. Where else do the dealership owners take the time to sit down with you, congratulate on your purchase and walk you out to your car? None that I've ever experienced, except at Disbrowe. I have GM dealerships where I live but I choose to drive two hours each way to get the Disbrowe experience. Thanks for your great service William I love my new Equinox!!!

jodismith96

Used the serviced department and they are AMAZING! Excellent customer service! So friendly and genuine. I depend on Disbrowe, and they come through!

Jeff Gruntz

Disbrowe Chevrolet were fantastic to deal with. Dave Fenn really took care of my needs and concerns. Great dealership!!!!!

shawn mcmanus

Very Polite, Kristen was great at answering my questions and always getting back to me . The whole team was great and made me feel at home. Even following up with me to make sure I was enjoying the new car, that is service.

Frank Front

My daughter & her boyfriend talked to saleman this morning just went to purchase a 2015 Chevy Silverado they where told 60k all in will work over the phone they left for the bank around 2pm and just walked into the house now at 7pm with no truck they agreed on 60k and was told it was going to be almost 2000 more after they had already arrived test drove and ready to pay all because they "paid to much for the truck" not sure how that's an issue for the person you've already made a deal with and got them to waste there day going to the bank and driving almost 2 hours to this place and 2 hours back I'm sure he would have be happier to hear that 60k would not cut it for the truck on the phone then be hyped up and told to come down and that " 60k will work there not going to loose a customer for a couple thousand" next time Just be honest over the phone and don't make people waste there day they could have looked at other vehicles.!

Wayne Kelly

The experience I had with Disbrowe was a very positive experience. The attention to detail with their COVID screening upon entry into the showroom showed me that they care deeply for staff protection as well as the customers safety. Our salesperson was Andrea she was very knowledgeable about the vehicle we where interested in but didn’t hesitate to ask other staff for answers she didn’t know. Andrea made the purchasing of our new Sierra a customer is first experience not just another sale.The other person we dealt with was Drew who was the finance manager, he set us up with a great extended warranty program and wasn’t trying to upsell all the extras which I appreciated. My overall experience was a10 at Disbrowe and will definitely recommend to my friends if they are in the market for a vehicle.

Eric

Realistically, the experience I had at the Disbrowe GM dealership was the worst experience I have encountered at any shop (privately owned or dealership). Here's why: My vehicle went in for service for a timing belt & water pump, among other work that I won't get into. I was promised that the work would be completed the same day. I live 1.5 hours from the dealership, so it was imperative my vehicle was ready by the end of the day. While waiting in the lobby for 5 hours without any updates on my vehicle, one of the employees from the Sales department sent a customer, older gentleman who was having issues with his Chevrolet Impala, to the Service section. About 20 minutes or so later, a man from the Service department stormed into the showroom speaking loudly "Who sent me the guy with the Impala?". Nobody answered so the Service employee went on to shout "I don't help customers who don't buy cars from our dealership!!". I personally found this very intriguing as I had not purchased my vehicle from Disbrowe and my vehicle was in for service. Eventually, I spoke again with the Service advisor who then informed me that my vehicle would not be completed the same day. I insisted to speak with the Service Manager, who finally found the time to deal with my issue. After having to demand to be accommodated, finally I was provided with a rental vehicle, to return home. Then, my vehicle was driven, the next day, 1.5 hours from the dealership to my home by an employee and the rental car taken. My fuel tank was left on empty. Upon inspection of the completed work afterwards, all parts on the car were Napa aftermarket brand parts, which I was under the impression I was getting OEM parts. The wrong coolant was used. I was not given a complimentary oil change like I was told the day before. The price was adjusted slightly to accommodate my terrible experience and inconvenience, but all in all I would have ended up with much better service and pricing, had I went to a dealership in my own town. If you're wondering why I even went there in the first place, I purchased the vehicle off of an employee who worked there, the car sold with a valid "safety". The work that was certified by the Assistant shop manager & the Licensed Mechanic was not up to MTO standards. So, I brought the vehicle back. Generally, I do not post reviews. But this was such a terrible experience I want to warn anybody & everybody to stay as far away from this dealership as they possibly can. I didn't think it was possible to receive such terrible workmanship, service and value from a reputable GM dealership, but Disbrowe certainly proved me wrong.

Tracy Brant

If I could put no stars I would. Terrible service ????????

John Bosnjak

Super friendly Staff. Kristen was great to deal with. Very professional. Thanks again Disbrowes.

Tina Dunn

The transition from my truck to the Spark was flawless. Everyone at Disbrowes were very nice and courteous. Bill O' Sullivan was our sales rep and did a fantastic job.

Bonnie Gray

I dealt with Kristen Sanger she made my experience enjoyable. She is a very professional young lady and answered all my questions. I would recommend Disbrowe Chev for all your automobile needs used or new.

Renee and Jim Norbury

Very Impressed with the entire process of buying my new Camaro. William Doan is a fantastic Salesperson who is very tuned in to your needs as a Customer and has the ability to find what you are looking for at a great price. I have been in Sales for 30 years. I completely understand the entire process. The staff, that I dealt with, were fantastic in their positions. I wouldn't hesitate to recommend Disbrowe to buy your car. Ask for William Doan!

Pino Alonzi

It has been a great pleasure dealing with Disbrowe. Kristen and Jeff have made my shopping experience a true pleasure. They knew exactly what I was looking for, and delivered as promised! I will definitely go back for another purchase!

Tina Vesprey

very friendly and helpful people on staff.

Benson Chilcott

Very good experience and service. Took care of every detail.

Sandi Hoshal

Thank you BILL O’SULLIVAN and all the staff at Disbrowe’s!!! You made my SUV purchase quick snd easy! Love ????my upgraded ride and HIGHLY recommend Disbrowe’s for their fast and friendly service!!

Henry Vo

Worst experience I ever had at a dealer. The sales people are presumptuous and made rude, insulting assumptions. Never going to buy anything from this terrible dealer.

Stephanie

I recently purchased a Cruze! I dealt with Ross Townsend and he is absolutely fantastic. I would recommend him to anyone who is looking to purchase a vehicle. I walked in one day after work asked for specifics on a vehicle and he did some research for me and found me a vehicle with all specs I asked for. I am super happy with my purchase. He is very helpful and knows his cars! I am very pleased with the amazing service. Thanks again! I would recommend anyone to purchase a vehicle here !

Sean O'Halloran

Awesome sales team Kent was amazing and very friendly service team also!!!

Peter Crosby

Very nice service.

30buddyboy

Ross was a fantastic salesmen. Very pleased with my first time buying experience.

Vicky Underhill

I have been dealing with Disbrowe for my past 3 vehicles and soon to be 4. I deal with Gerry Oleksiuk, he can make it happen and you will walk away smiling. He is honest and up front. Best Salesman I have ever dealt with.

Brian Carter

Love it. They were very helpful

Cheryl Vanderveen

Sales specialist, Joanna McLean, made our buying experience very enjoyable. She was extremely helpful and available when we needed. Thank you!

Jennie Barrett

Our experience purchasing at Disbrowe was amazing! Their Wonderful sales lady Kirsten answered all our questions promptly and provided the most seamless car buying experience I have ever had! Thank you and we will defiantly refer you to anyone we know looking to buy!

Brynn P

The biggest worry for a lot of people when buying a new car, is pushy sales people. Not here! Everybody was very kind, and understanding, and didn't push for anything beyond the basics. Kristen was our sales person, and she was lovely, lovely, lovely! We're considering buying another vehicle from this establishment, and wouldn't hesitate to do it.

Lisa Gremonprez

This is the second vehicle I have purchased with Ross' assistance. He makes your experience comfortable with no pressure. He gets you the answers you need and concerns himself with what you need and want. I definitely recommend going to see Ross when looking for a new ride.

Karen Atkinson

I was so impressed with the honest down to earth staff that I dealt with there. Love my new Cruze!

Michelle Jackson

Always a pleasure going in like a big family, drop off my vehicle and use my best friends vehicle while I run errands.

Dinal .Peramune

Very friendly courtious and knowledgeable people.

DT

I had the BEST experience with Kristen. She was so helpful and understanding. She helped me find the perfect vehicle for my family (that includes Rocky) and even he LOVES it. The sunroof to him is a bonus. Thank you for the great experience Kristen, I'd recommend you to anyone!

John Thiessen

This place is such a disappointment. I call to make an appointment for an oil change and they say "oh you don't need one, we have express service" I tried twice now to get express service and they say..."Oh it will be an hour and half before you get in". Like I have that kind of time waist. Because of how I've been treated at this place I will never buy a vehicle from them again. I have been dealing with their nasty service for too long. Getting an oil change should NEVER be this difficult. We are in the process of buying our son a car, not sure where to go but I definitely know where NOT to go! I'm sad it took me this long to say I'm finally DONE with this place! VERY DISAPPOINTED EX - customer!

Kody Baum

Best GM dealership in ontario. Friendly staff and great vehicles. They are always helpful and I only buy my new vehicles there.

Logan Cheverie

Even one star is to much don’t bring your car hear the extra 30min drive to London is worth it even driving 3 hrs away would be worth it I went in for a recall that is suppose to be free only thing that need to be paid for is the alignment but then they say these things have to be fixed before they do it so I go out and do it my self bring it back the next day they say ok they will fix it I sat in the waiting room for 5hrs and my car never got touched and this free recall was a 500$ they wanted a extra 100$ because a bolt was rusty a rusty bolt that took me 10min to get off so something that was suppose to be a free recall they wanted 400+$ and I bought the parts and got fixed for under 200 do yourself a favour and go to McMasters in London they will fix you up

Eric Thibault

I would like to first start off by thanking Tony for the amazing truck from Disbrowe. We were in and out in under 10 minutes and they had everything ready! Tony was very helpful in selecting my perfect truck. I couldn’t be more pleased with my experience. I was a first time buyer from Disbrowe and I will definitely be back. I highly recommend checking them out if you are in the market for a new or used vehicle!

Henry Thiessen

I don't like it when things seem to go wrong on your vehicle when you get it back from a sevice call.

Jay Garton

Angela is very personable, friendly and knowledgable. Made the entire vehicle buying process seamless and enjoyable.

jennifer lang

Our experience with Disbrowe was outstanding. We worked with Tony. His customer service is honest, kind, personable, professional and friendly. We traded in a car I had been trying to sell for awhile, along with a truck, and upgraded to a newer truck that suits our families needs better. I had been in contact with other dealerships and private buyers over the last several months. Tony was by far the most helpful, reliable and provided the best offer for our situation. The entire staff we interacted with was extremely helpful, friendly and genuinely kind. Even helping to keep our 1 year old entertained as we filled out the paperwork. It felt like we were valued and important to them, not just a sale. The vehicle was ready for us within a week, was beautifully detailed and Tony took the time with us to go over all the features and settings we may not have been familiar with. We are very happy with the truck and will absolutely be recommending Disbrowe to others.

Mary Mcquiggan

Hello Great service nice people . Very friendly . No.problem dealing with this dealership.. My trade will be there always!

stephanie doherty

Great people to deal with! Always available to help you out! Go above and beyond to keep their customers happy!!