Reviews of TriStar Mercedes-Benz (Car Concessionaire)

Craig Clowes

Worst vehicle buying experience ever. Tried buying a nicer G series suv, for my wife. Dealt with salesperson (or therefore lack of) Rick. Ricks knowledge was limited, responses delayed, and he riddled me with his own false premises. Remember everyone - when the q tip reaches constraint, stop cleaning.

Jeff McCanna

Best buying experience we have ever had. Thanks to Rick and Mark for all the great work.

Erin Shand

The team at Tristar are amazing. From start to finish it was a seamless purchase (from a different province and during Covid-19, so challenges were expected on my end). Rick and Heather were super responsive, forthright with all details, and made me feel well taken care of without meeting face to face. The thing that impressed me most? I was buying a pre-owned vehicle and was provided the same stellar service that anyone buying a top line new model would have received. I highly recommend them!

Tetiana Maliuta

Absolutely awful incompetent car mechanics, after which it is necessary to redo the repairs in another place!

Ro

Spoke with Mohammad Syed about some pricing information on a car that I was interested in, he was very helpful and went above and beyond trying to meet my budget. I appreciated the fact that he was not being the usual "pushy" sales person and was genuinely trying to help me out. First experience with this dealership was a very good one.

Wayne Johnston

The sales staff are very knowledgeable friendly and efficient. This is a pet friendly building. The service dept. is staffed with 3 great mechanic technicians and 1 master mechanic who know everything about Mercedes vehicles.

Julien Robichaud

I gave the dealership a heads up that I would be showing up later that afternoon and nonetheless someone was waiting at the door for me. The service was prompt as I knew what I wanted and everyone made the experience very pleasant. Gerrianne and Mohammed were great to deal with!

John H Pettigrew (Fujishooter67)

Just Picked up my used Mercedes from Tristar , without doubt the best service I have ever received at a car dealer.A big thanks to Ernie and the staff .If your in the market for a used vehicle go see the guys at Tristar.

Brent Sawler

The team at Tri Star went above and beyond to make the buying process smooth and efficient. Special thanks to Aaron who made the deal happen, his product knowledge and customer service are top notch!

Lori Bryden

Following an accident which resulted in a new vehicle, we visited TriStar Mercedes Benz, Saint John, NB on a whim and were immediately impressed with all levels of service. My husband and I were treated with a level of respect and professionalism that was so refreshing and unexpected! We had never really experienced this level of service before!!! Mohammad, Paul, Rick and Gerrianne make an outstanding team and are truly exceptional at what they do! My husband and I remarked many times that Mercedes must provide unique customer service training but their staff come to them already with tremendous interpersonal skills. The customer truly feels like he/she is the only one that is being served. The interest in our happiness started the minute we walked in the door and has continued well after the sale. We truly feel like we are part of the "TriStar Mercedes Family". We would highly recommend TriStar Mercedes Benz in Saint John NB to anyone considering purchasing a vehicle! We would place them well beyond 5 stars! Lori and Rick Bryden

Derek Ingleton

Great service both in sales and service department.

Nadi Al-Karmi

Excellent service. Pleasant and professional staff. Wonderful collection of Mercedes Benz vehicles.

Ober Reid

Great service.

MJ Boudreau

Over the years I have delt with a majority of dealerships. I bought my very first Mercedes from Tristar in Saint-John and I cannot emphasize enough how excellent the entire staff is at not only Tristar SJ, but at the Moncton location inclusively. The service I received was like none other, they transform buying a vehicle into a seemless and furthermore, a stress free experience. What more can you ask for? They will go above and beyond and it shows very quickly. A side note for those of you thinking of buying a Mercedes, go for it, it’s the best vehicle I have ever purchased bar none !

Dimitra Dmitrovic

Been searching for a car for a few months. Went back and forth with different dealerships during this period. Mohammed was always available, informative, helpful... Definitely recommend!

wild rose inn

rattle found on driver's seat. Greg and his team offered prompt service and excellent job. thank you!

Mike Power

I bought a Mercedes CLA 250 in January from Ernie Rookard.He was very professional,knowlegable and very good to deal with.Paul Levesque was also instrumental in the sale/keep up the good work Paul and Ernie.No pressure sales and a friendly atmosphere.I would buy from these people again.

Asad Raza

I reached out online to the dealership to discuss a new car I’d seen online. From day 1 to the point of delivery and even after that, Aaron Rose was not just great but absolutely incredible. Has to be one of the best reps I have ever dealt with- professional, dedicated, strong, and driven. I couldn’t thank him enough for all his help. The finance manager Heather was also great. Overall, a fabulous experience with the dealership and I would definitely recommend Aaron to anybody looking to ensure a smooth and easy process.

jeremie leblanc

Great people and amazing service A++

Brandon Gardner

By far the best experience I've ever had purchasing a vehicle! Paul and the rest of the staff were a pleasure to deal with.

W Heelz

Rude uninterested salesman

Angela Murray

My thanks and appreciation to Rick Russell and everyone we dealt with at TriStar in Saint John, NB. Rick was helpful, courteous and knowledgeable. I look forward to dealing with Rick again in the future! Thank you for taking the time to make sure I was completely comfortable with my purchase before I left the lot. It is this kind of service that will keep people coming back. I highly recommend Rick and TriStar Mercedes-Benz.

Rob Cosman

What a joke. Had a deal all agreed upon, put deposit down, got insurance. Just before picking up the car they then decide they want almost $5k down for the lease!! Total bait and switch.

Rick Gauthier

Professional and committed to customer service, this dealership demonstrates that great service does still exist in the auto industry. Special shout out to Steven Kinsman and Mark Mills. I have never been treated so well after the sale and I realize I should have been driving Mercedes products much earlier.

Janet McGinnis

Mohammad was an absolute pleasure to deal with. As a working professional myself , Mohammad went above and beyond to make sure everything was taken care of in a timely manner. I would highly recommend anyone thinking of a new vehicle to contact him and he will take care of the rest. Smoothest car purchasing experience I have ever had. Thank you so much Mohammad !! I am loving my new wheels ????

Maher Al-Rawwaf

Very helpful staff, I think I like them more than the Moncton tristar dealership , my opinion

Mike Smith

Working with Rick Russell on the purchase of my BMW was a pleasure. Rick made the experience exciting and fun, while being a complete professional at all times! I would highly recommend Rick if you are in the market for a new vehicle!

Swapan Saha

Excellent

Manon Robichaud

We really enjoyed our experience purchasing our new GLA AMG 45, thanks Mohammad for your excellent service!!

Stephen Goguen

I recently purchased a pre owned Mercedes SUV and had the pleasure of working with Mohammad with a little help along the way from Craig and Gerrianne. The 3 worked well together as a team to make my buying experience as smooth as it could be. Mohammad was extremely patient as I am one to do a lot of reseaerch and not rush into any major buying decisions. Mohammad kept in constant communication with me all along the way. I am very happy with my purchase and when time comes to replace this vehicle I will absolutely be going back to Mohammad and team!

Pat Cole

Excellent service and product.

Granger MacPhail

Our experience taking our Mercedes for service was disappointing to say the least. We took it in for an oil change and to change a bulb. The cost was $280.00, extremely overpriced. They scuffed and scratched the right front fender, left the defective bulb light on on the dash, washed the car without chamoising off the water resulting in water spots all over the car. The service compared to O'Regan's in Halifax is a one star compared to a 5 star. Thank you Granger MacPhail

徐冠毅

TriStar Mercedes-Benz is the best vehicle dealer that i have seen. Especially Momhammad Syed, the salesman working for TriStar Benz, was patient and kindful. He did really good job, and i will recommend Mercedes-Benz to my friends.

Cecile Basque

I purchased a car @ Tri Star, sale rep. Mr. Syed Mohammad. Test driving 4 cars, price dealing with each cars.WOW Mohammad was excellent, patient, no pressure and always with a smile. Along came Mr. Paul Levesque to help with a smile too, i'll give them a 5 star. Excellent job Mohammad and Paul.They when above and beyond. I still enjoy my car and i would recommend you to others. Merci.

Kangrok Lee

They were all kind to me and I was satisfied with everything.

matt long

The parts department is a nightmare the manager treats customers like a huge inconvenience. I was told multiple times that he was too busy to order parts.

Tracey Bell

Great staff and attention to detail.

ww -yy

Bought a 2015 c300 from Tri Star and it was amazing. Not only do they have the great preowned vehicles, the customer service is also absolutely phenomenal. Had concerns on the brakes a couple weeks after purchase but I live in Halifax. They actually sent a driver to the city all the way from Saint John, left me a loaner, and drove back to the dealership for inspection. Really great buying experience. Special thanks to Rick Russel who made all this happen.

Cody Bartlett

To many potholes in saint john to own a car like this unless your from Rothesay

Rick Flinn

Very helpful and pleasant staff.

Chantal McCarron

I had the best experience buying a used car at this dealership. Rick Russell was our sales & leasing specialist and I would highly recommend him. He was very friendly and not a pushy salesmen at all. I will definitely bring my business back to him in the future.

John R O'Connor

An out of province purchase was made simple with the Friendly professional service from Rick Russell and the help from Heather doing the Paperwork. Great experience in making the deal on such a fantastic vehicle. Almost can’t wait to buy another one from Rick!

Sandesh Desai

I would like to thank Rick Russell in helping me purchase my first Mercedes vehicle. He spent quite a bit of time going over the features in depth with my son. He always responded to all my questions in a timely and efficient manner throughout this process. I met Mohammed for the first time while completing purchase paper work and was instantly impressed with him. Great dealership and I would highly recommend it.

Jasmine Mosher

I would highly recommend this dealership for purchasing a new vehicle. Everyone is very professional and courteous every step of the way to the end including Sales Manager Paul and Heather in Finance. I especially feel very grateful that Aaron Rose was my sales specialist: he was very patient and trustworthy, asking questions, listening and taking time to explain everything in detail, instead of pressuring or rushing me along the way. I felt comfortable making changes or adding features when I wanted to and he encouraged me to take my time and ask all the questions before making a final decision. He truly made the experience so pleasant and seamless. He is also very good at checking in periodically to update me on the progress of the vehicle and estimated arrival date. I never had to wonder first. Thank you very much for the wonderful experience. If my family or friends were to purchase another vehicle, I would highly recommend dealing with Aaron.

Moustafa Mohamed

It was really an amazing experience, very professional staff, a very pecial thanks to Aaron and Heather. Thank you guys and thanks TriStar for helping me to have my first Mercedes. Moustafa Abdelhafiz

Fraser Cameron

Another amazing experience at TriStar ! Last year it was the sales team when we purchased our Mercedes. This time it is their service department. I was able to get an appointment quickly. TriStar staff are knowledgeable, friendly and take the time to drop by the waiting area and say hi ! Today I was visited by three different staff members. They even left cookies in the console for the trip home to PEI. Now that's 5 star treatment !

Sheldon Archibald

I have had nothing but problems with this dealership since purchasing my car. I purchased a certified pre owned car Problem 1- 4 months after I purchased the car the rear tires were destroyed by a bad wheel alignment. Dealer wouldn’t fix alignment or help with tire problem. Tire quote was $500 more than my local tire shop for the same tires. Problem 2 2-3 months after purchasing the car I noticed water was getting into the trunk when it rained or when driving in wet conditions. Dealer claimed main trunk hinge was bent and that I would have to take the car to an autobody shop to have fixed. Again they refused to fix the problem Problem 3 In the fall for the first year there was a grinding/vibration with the right front suspension. Everyone including my wife and friends would ask me about the noise and vibration. I took the car to Tri Star again. Charged two labour for a road test and was told it was the winter tires. The noise was also there with the summer tires!! (dealer was aware problem existed with summer tires) Two months later took back for the same issue, two more hours of labour charged, no fix. Problem still exists Problem 4 Second set of rear tires wore off vehicle. Dealer looked at problem said the car has a negative chamber setting to improve handling and this is normal for the make and model. Tires less than 40,000 kms. Problem 5 Battery sensor failed. Destroyed battery. Car sat for a week until I called to see how things were coming with car. They had no ideal what was wrong with the car and they would have to look into the situation and get back to me. Called me back and blamed delay on the length of time it takes to get Mercedes parts( Mercedes dealer??) I received a bill for $941 to fix the problem. I asked why this was not covered by warranty and was told sensors were not covered. When I got home few days later I reviewed my ELW warranty only to find out that sensors were covered. I called dealer again I was told they would look into and get back to me. The response was yes indeed the sensor was covered under warranty however they could only reimburse $300 of the bill because it was to late for them to put the claim through warranty( why their mistake is my responsibility is beyond me) This is still not rectified I was warned by a friend that the service at this dealership was very poor shortly after my purchase. He and his family have had several problems with the service department over the years. I decided that maybe this was a few isolated events and discounted the comments. Oh how I was wrong.

Jay Mekwan

I went in knowing what I was after, having had multiple email conversations with Mohammad (the Sales Consultant). Mohammad was fantastic. He was knowledgeable about the vehicles we test drove and had also done his homework on what I wanted. Follow up post test drive was excellent. The sort of Sales Consultant you want... interested and engaged, but not pushy. If you're interested in this class of vehicle, it's definitely worth checking this dealership out.

antonio romandavis

We were in a tight spot with our vehicle waiting for parts from Germany and no cars available to rent in Saint John. Aaron went above and beyond ensuring that our needs were met! We decided to purchase a new vehicle due to the outstanding service from Aaron. We love our new GLA!!! Highly recommend Tristar! Great team!!! (special thanks to Aaron, Heather and Steve)

Doug Parker

Purchased a new GLC300 from TriStar and the experience was exceptional from the test drive to purchase. Mohammad Syed and Gerrianne Pain were extremely helpful in making the purchase a positive experience. I cannot believe the quality of workmanship, comfort and handling as well as safety features of this vehicle. Contact Mohammad and test drive for yourself, confident you will love it.

Zongrui Liu

Good price, helpful sales, but the purchasing experience is not good enough. They sold me a car with key’s warning light, broken wiper and missing wheel lock key. I also waited about one month to get my second key. Yes, I got solutions from them, but it wasted my time, and I believe these problems should be resolved before I get the car

R PAXTON

My confidence in Tristar and Mercedes Benz was reassured today. Some background info first; our 2015 GLK250 has been in service for weeks now with an engine problem that was a diagnostic challenge,the problem is now solved thanks to Jeremy,Justin and Greg but some parts are on backorder from Germany.Yesterday afternoon while driving our 2014 E350 a message was displayed that Distronic Plus,Presafe Braking and Active Lane Keeping were Inoperative! I called Tristar Service and spoke with Stephen who said he would have the problem looked into in the morning. Late this morning Stephen called with word that the problem was in the Radar software and that it was corrected and test driving confirmed that it now functioned normally. I picked up our E Class this afternoon and it had been expertly detailed to look like new! I must add that we have been supplied with a 2018 B250 loaner while our GLK has been in the Service Department. Three Cheers for Tristar Service Department !!! Richard Paxton

RJ Hochwarter

I recently purchased a used BMW from Tri Star and the vehicle was very reasonably priced. After purchasing the car they realized the mvi had run out. They put the vehicle through an inspection and discovered there was some parts that needed to be replaced. They were very good about it and replaced the parts for me and I only needed to pay the inspection. This kind of service is almost unheard of in this day and age. The salesman Rick was amazing you deal with and his co worked Mark as well. I would highly recommend stopping in if you are in the market for a new car. I am beyond impressed and will certainly be making further purchases here

August Lofstrom

Purchased my second vehicle from this dealership in less than a year. Bought both from Aaron Rose and he has been outstanding both during and after the sale.

Mario Brideau

We recently purchased a vehicle at this dealership and are very impressed with the customer service and the willingness to help and educate first time buyers on these fine cars! Our sales rep Mohammad Syed is very knowledgeable and was attentive to our needs and made the transaction a breeze . I would highly recommend friends and business associates to do business at this fine establishment!

Jenny Macdougall

Mohammad Syed was the absolute best sales representative a buyer could wish to have! He was very knowledgeable, patient and a pleasure to work with in purchasing a new car. I especially liked that Mo was an excellent listener. All questions and concerns were taken very seriously. The entire dealership was top notch and I would highly recommend purchasing a Mercedes and having Mohammad for your representative! He was extremely accommodating and well prepared. Top notch! Thank you!

Anthony Pignatelli

Very knowledgeable service department for all your Mercedes and smart car needs in the St. John area. Friendly and attentive sales and service staff. Comfortable waiting area, shuttle service and courtesy car available.

Michele Flarow

We weren't even in the market for a vehicle, but when we saw the ad for a shiny used red Mercedes Coupe at a very reasonable price, we had to test drive it. Once we started dealing with Rick and Mohammed, we were sold! Excellent service, and a low pressure sales style that made us feel very comfortable. Being new to the Mercedes brand, we had a lot of questions and they addressed them all thoroughly and patiently. They genuinely wanted us to be happy. Mercedes' certification of used vehicles is extremely thorough and as a result, we are not at all worried about any nasty surprises. All in all a very positive experience.

Jindra Vancura

We had an excellent experience working with Mohammad Syed. He was very professional and helpful during our customer experience. He promptly replied to phone calls and e-mails and overall provided a very friendly and smooth experience. I highly recommend Tri-Star and specifically Mohammad when purchasing your vehicle.