Reviews of Downey Ford Saint John (Car Concessionaire)

i grapple

Couldn't be more happy with the service and price I received. My salesman Kevin was outstanding and management was exceptional getting me into my vehicle that day to save me another trip.

Merle Allison

Service was excellent

Chasity

I got parts for my GMC and had to bring hem back 3 times because they were wrong each time and he last time I just told them I wanted my money back and I went else where

Peter Keddy

Great dealership and staff. Was dealing with Kevin Hosford for a salesman. I told him what I wanted and he found the exact truck I was after. He didn't try to up-sale me more than I needed. Always polite, friendly, and knew his facts and figures. Would recommend him and this dealership to anyone looking for a Ford.

Rob Cormier

Fast and friendly service in the parts department.

Sean Doherty

Excellent service! They kept me well informed when anything came up!

Peter Merrithew

Great service. Was in for ABS sensor replacement. All is well

Craig Cochrane

Downey's has been great from sale to warranty to maintenance of our 2013 F150.

J Cline

Best tire prices in the city (taxes, mounting and balancing included. Go see Darren Belding in parts dept.

Michael A. Stuart

People are friendly, no pressure buying, they answer all your questions and will stand by what they say they will do.

Bill Jones Jr

Parts department was on the ball and very helpful!

Devern Adams

My wife and I have purchased two new vehicles here, and all service work is carried out here as well. We have been customers since 2013. Both the sales and service teams are very professional, organised and explain things plainly and thoroughly. One of my favourite features is the heated garage bay for "drive-thru" service, which is especially convenient in the winter when my vehicles need to be serviced. I can drop off my vehicle in the morning, and wait for a complementary shuttle ride to work, without ever being outside long enough to get cold or fight with any snow or ice. The customer experience is quite clearly a priority and will keep me coming back for more!

Rafa Rodríguez

Super service

Monique Lesser

Amazing local family-run business. Downey's will treat you right.

Keegan Colville

Another excellent service experience. I have had my F-150 for almost two years from Downeys and I could not be happier. The sales and service staff have always been of great help and quick to answer any questions I have had, both before and after the sale. Really a great group who make you feel like a valued customer.

Rick Brown

Always treated very well at Downey's. I always deal with Sam at the parts counter, hes the best in my opinion.

Alex Martin

Top shelf service

Carrie Higgs

Love all ford vehicles

Renate Roske-Shelton

My Car Dealership of Choice is and has been St. Stephen Ford in NB. Particularly in their brand new Showroom and Maintenance And Repair Facilities it is pleasureable to linger for a while. Staff is knowledgable, helpful and friendly, there is an upbeat mood around true to the Inspirational Messages that hang on the walls in the Seating Area. Who wouldn’t want to buy or get their vehicle serviced here?

Ruth Kearney

I have been working with Kevin Hosford at Downey Ford for approximately 3 weeks, trying to get into a new vehicle. I've ultimately made the decision not to buy a car at this time, but I still feel it's very important to give Kevin the kudos he deserves. Kevin is knowledgeable, patient, and attentive. I've had great difficulty with the finance department within Downey, which is part of the reason I've decided not to purchase a new vehicle from them at this time. I've felt very neglected by them, and very much like an after thought. I have, thus far, had 3 different people call me regarding my financials and my trade in value, each of them asking for details that I have already provided, and none of them able to give me a straight answer regarding the status of my application, which I feel is unacceptable. HOWEVER I attribute each phone call to Kevin. These 5 stars are for Kevin. He has been my point of contact and has consistently seen to it that someone at least reach out, and has even brought my concerns to his manager, without my asking, because he felt the service I had received was unacceptable. He's kept me updated as much as he's able to and been very patient with my inquiries when I've gone days without someone calling me back. If you choose to make your next vehicle purchase a Ford, go see Kevin Hosford at Downey in Saint John. I can't speak for how the rest of the staff will handle your inquiries but can absolutely guarantee that Kevin will move mountains for you if needed.

1x1x1

The customer service is amazing. I got want I wanted and I am very happy with my purchase. 100% recommend coming here.

Gerry Fowlow

Messed up my.oil change

stephanie drummond

Best Dealership I have ever dealt with. Best Customer Service I have ever seen. They go above and beyond for their customers. I had Mike Manuel as my Sales guy and he is AMAZING!! Paul in Finance is great to deal with. I will be back for sure and have them as my dealership. Plus they have a slushy machine in the waiting room ????

Amy Clowater

We have been with Ford for 10 years or more. They have been so good to us. Good customer service.

Adam Read

Guys in the parts department are great. Prices are good and service is quick. Thanks Jeremy and Walter

mandeep gulati

Reneged on a deal over a few hundred dollars and totally changed the version of what was agreed upon. I guess probably because I decided to not buy any additional warranties and get financing elsewhere. Without those freebies it wasn't good enough for them. Seems to me like money matters more than professional integrity and customer service.

Blaine Conners

Bought many cars from here

SHELLEY HENRY

Was in today for a tire repair. Had amazing service in the quicklane from Dave. While he was looking after my repair Scott kyle showed me all of the awesome new features for the 2018 escape and helped find out if I can afford to upgrade to a beautiful new F150. Scott is far and above the best sales person i have ever worked with. HIGHLY RECOMMEND SCOTT KYLE. He listens to your needs and works hard to make sure your car dreams come true. Thanks Scott and Thanks Dave and Thanks DOWNEY FORD SAINT JOHN. If you really want to be talen care of, This is the best place in the city with the best product and the absolute best service.

Dale Price

Have been dealing Leanne Chisholm-Roman since purchasing my 2015 F-150 4x4, stopped in to see her one day and walked out in a new 2016 model. She worked hard to get me deal I couldn't refuse. Leanne works hard to get her customer the best deal possible and is always cheerful greeting you with a smile. Always checks in with you whether in just for service making sure you are looked after and happy with your new vehicle. I recommend her to any that are looking to get into a new or used vehicle.

Nick Tobin

Knowledgable people who get the job done.

Muyiwa Giwa

The reception was great. I had quite a memorable customer's experience here.

George Losier

We had a 7:30 am appointment.The car wasn't in the shop until 2:30 . Examination wasn't finished before day ended. Next day my adviser was sick. I called 3 times on the next day and didn't get anyone until 5:30 PM I was told, because my adviser was sick and no one had my info on their computer my car had not been brought in to finish the exploration to find the problem. It wasn't until the third day parts were ordered and the repairs completed. A day more than necessary. I would have thought with all the technology we have today, that there would have been a continuance of service. Someone besides a sick adviser should have had my cars information and continued with the repairs. I agree with another writer...an appointment time at 7:30 and the vehicle not in the shop until 2:30 in the afternoon is NOT acceptable

Ryan Gagné

If you enjoy peace and quiet I suggest dealing elsewhere, expect to be hounded at -least- once a month through call text or email. You can ask politely but they still will not leave you be. Obnoxious honestly.

Slednek Stewart

Great customer service

Rob Alexander

I have bought 8 vehicles from the Downey group over the years. I have never had a bad experience, and Downey's in both Saint John and Sussex have been absolutely awesome to deal with. I have always gotten top dollar for my trades, and I always feel appreciated and cared for as a customer. Our most recent purchase was a brand new Fusion from Leanne Roman. The whole buying process was so easy. Leanne was always just a text or call away, they were great at keeping us updated, and we got a great deal on the car. Downey Ford has been extremely good to me over the years as a past employee and a current customer. 5 stars.

Ayman Saab

It is simply great

Mathew Cook

Just bought my first new Ford F-150 at Downey Ford. Can't say enough about the sales team at Downey's, made my visit worthwhile and was able to work out a deal that suited me and my needs. Good job guys, as always.

Greg Durling

Get back to you they overturned for used vehicles they simply put a price in vehicle until it's checked out so if somebody buys it they're making profits what a horrible place to visit

Dave Starzomski

Dropped my 2011 Fusion off at Downey Ford this morning for a window fix under warranty. The customer service could not have been better. Trina, Mike, & David Brown are fantastic.

Jonathan Fairweather

Very good people and service...sales people treat you like gold no matter what

Brian LeBail

Great experience purchasing a new Ford Escape! Staff were wonderful every step of the way.

Darlene Elliott

Very friendly and helpful, thorough.

Troy Boucher

All of my concerns were addressed and Jim Mason went above and beyond to make everything right, very pleased and satisfied with the way my issues were resolved.Great service this time around. Thank you

christina allain

Fast and friendly..and dare I say cute lol

Andre Benoit

Always had great service.

Trailwander

I feel the need to comment on the excellent service I received from Matt McMurrer at Downey Ford. He is hands down the best Service Consultant I have dealt with in the 5 plus years dealing with Downey Everything from looking up where I work at to have taxi slips ready and waiting for me to get to work to going the extra mile to check to see if certain things are covered under my warranty when I was told by other staff members it wasn't covered and it turns out it was covered (with out me asking him to check I might add) and he keeps in touch ie calls me right away with any new information in the past I have had to chase people for details on my car . Its so nice to see that costumer service is not dead in this city that some people still get that without happy costumers that will keep coming back we all out of a job. By far the best higher Downeys has made to there service department. Thank you Matt.

Louis Guimond

Well that were I go for service you get good service from the staff at a fare price.

Armel Doiron

Efforts in the sales was good but could have been better on the business side..

Felicia Mercuri

(Translated) Scott Kyle (Original) Scott Kyle

Sarah Littlejohn

2 trips for the same issue they kept telling me was fixed each time and I still have to go back because it is not fixed. Tried to charge me for a rental that they told me was free. Worst customer service I have ever received anywhere in my life from the service manager and the general manager. The only positive thing was the service advisor, Matt, was very pleasant and I know he was only doing what he was told by the managers. If you value your vehicle then DO NOT TAKE IT TO DOWNEY FORD

Cashton Briggs

I've been dealing with them for the last 5 years and they've always treated me well. Showroom and Service Center alike.

Voidxs

Had the best experience! I was worried about buying a used car but Shane Bizeau found me the perfect Ford Escape and made everything easy. Will definitely recommend your dealership. Thank you Shane.

Black Rose

Dream

Mike Raeburn

Great sevice

Patrickdoconnell

I recently decided to see what I could do about my over priced payments on my truck (from Ontario) and went in to see if Downeys could help me. I sat and talked to Scott Melanson who immediately said they could get me into a brand new truck and save me money. They did everything they said and more!! They are a pleasure to deal with and as an owner of 5 prior Fords I will always be back to see them in future purchases and obviously for service on my New Truck!!Thank you to everyone at Downey Fords you gave me a big smile on my face at a time when positives are hard to come by! (Covid)

Nathaniel Legere

I just purchased a 2012 Jeep Wrangler from Leanne at Downey and was very impressed. I wasn't pressured to buy the vehicle or extra warranty and they had me in and out in an hour, all while keeping me in budget. No stress driving away from that!

Bob Bissonette

The staff are as friendly as they were when I first he started dealing there over 20 years ago. And my new sales rep, that for me replaces Larry Campbell, a gentleman we lost a while back, Kevin Hosford is a fine young man and is definitely an asset to the Downey dealership.

Scott K

(Translated) scott kyle (Original) scott kyle

Carlos Eduardo U. V.

Update 2020 Things seems to have change at this dealer and looks like on the right direction. I can notice the difference. Good job! Judy was fenomenal on making me feel that I can come back to this dealer all the time. 150% satisfied. I came back for an issue with my window, and they were fast, professional and Judy was incredible. Was speaking to some of the sales people too (Heather) simply amazing! Will I come back?. Yes!. Now 5 stars just because they improved a lot!. ——- 2018 Moved from Calgary in January. Got a Mustang there last summer. Always the car has been maintained at the Ford dealer (in Calgary) since I owned it. I’m not the kind of guy opening panels, etc. Car started showing the « Door Ajar « on the screen, and as the car is still in guarantee, I expected to the dealer here in St John to take care of the problem. Bad enough they accused me as I’ve opened the door panel and disconnected something and that the guarantee is not covering that. All for $130, to me is more the way things are said (and I told them that in person) and also if a car was bought with all the wisels and bells on the guarantee side is for the peace of mind. They said the guarantee was with Tricor when the guys in Calgary said was with Ford (valid in all North America)... I’m a good customer, probably will buy more cars on the future, from here?...nope. Small details are enough. By the way, when they removed the panel from the door, forgot to put one of the screws back. I did it for them (yes, this time I touched the car, as if i bring it back I will be accused this time to be removing the screw!) Now I will prefer to drive all the way to Fredericton or Moncton to get service.

Blair Justason

Great service and great knowledge of your mustang

Sonny Wood

Always excellent service from the parts dept personnel

John Fitzpatrick

I bought my first F150 from Downeys in Dec and was extremely pleased with the experience. The sales person asked all the right questions to narrow down which would be the best truck for me and they had it brought down from Sussex the next day. There was no pushy sales tactics and after roughly 6 months I can say that I love my new truck.

Sébastien Comeau

This place sells lemons, are liars and crooks.

Wooditdo

Pretty incredible level of customer retention and customer service. Downey’s really does go the extra mile to make you feel valued and to make sure your needs are met to the fullest. They embody Eastern hospitality.

W Heelz

Average car dealership but you can order in parts for any type of vehicle

Tony Price

I’ve had 3 separate interactions with this place and all 3 have been terrible. The first time was when I purchased some winter tires for my work vehicle and had an appointment at 730 am to get them put on. They told me my vehicle would be done by noon at the latest then I received a call at 4:50pm saying it’s just going in to the garage now. Second time was for a recall. After again booking an appointment for 7:30am and with being told by Downey’s that it would only take a few hours to do, I received a call at 2:30pm saying they forgot to order the parts for my recall. And today the 3rd time and last time I will ever go there was for a simple mvi. Again dropped off at 8am with being told it would be done by 1pm. And yet again I get a call at 1230pm saying my vehicle still hasn’t even gotten into the garage yet and that I would be called when it goes in. Well it’s now 2:45pm and I’ve yet to hear anything. Why make appointments if you can’t keep or honor the times. Worst service ever. I will never return or recommend this place to anyone.

Doug Dunbar

Great Service

B Steviecmartin@outlook.com

Exceptional all-round customer servicel

scott watters

Terrible terrible terrible service . Sales people are good.

Philip Johnson

Did not get all the service package finished

Michelle Outhouse-Simms

My husband Chris and I have been dealing with Leanne at Downey Ford Saint John for 10+ years. Leanne goes above and beyond for us each time we have purchased a new vehicle. We are always happy with the service we have received. Thanks for all you do Leanne!

Pam Scichilone

Excellent service. A1

John Hondas

Poor service

Charlie Leblanc

Yep not an issue just looking for a couple of small items very professional

Mark Green

Great staff and they took care of my problem right away. Even though I had no appointment. I was from out of town and had a small emergency. They were courteous and professional.

Kathy Benjamin

Where do I start, my son,daughter and husband all have Ford vehicles, I was driving a dodge. But with the help of Leanne Roman I am driving a brand new FORD Escape. She is the most sweetest person I ever meet. The family at ford makes you feel like your are part of their family or are family. If you are looking for a new Truck, SUV, Car go and see Leanne Roman she is awesome.

Selena Thompson

I've never been a ford girl (still not) my 2013 focus left me stranded Monday night, it was towed to the place of purchase but then sent to Ford late Tuesday as the problem was something that was under a warranty extension, I got a call at 8am Wednesday morning saying they should be able to get it in this morning, I'll admit I was getting a little worried when I checked in at 1 and it hadn't been seen yet, then at 4 and it was just getting in then, but just before 5 I get a call saying it's ready to be picked up (I didn't even expect to get it back today, just wanted to know a time frame so I could make plans for other transportation). Amy was super friendly and I was very grateful to get it back the same day.

Mike Richard

Had a wonderful positive experience thanks in part to Paul in Parts and Mike in Service. I was kept updated on the maintenance and the technician even worked through his lunchtime to get me on the road. Downey staff have a culture of Customer Service that I appreciate and respect as it's a tough business to keep customers happy in this competitive world.

Jessica Smith

We have now purchased two F-150s from Scott Kyle at downey ford, after buying our first one we were so happy with our whole experience we knew it was a no brainer on the purchase of our second F150! Scott was amazing to deal with, making sure we were happy and got exactly what we wanted when buying and after as far as service and maintenance. The sales staff and service advisors are incredible, wouldnt go anywhere else for our vehicle needs! Thank you Scott and Downeys for making us happy and proud F150 owners

Bruce Fraser

Poor customer service

Sabrina Bent

2nd vehicle purchase from Scott Kyle excellent customer service!

Jim Ward

We had a company service van come up with an overheat warning. Downey Ford got us in late in the day and fan fuses replaced and back on the road with minimal lost time. Same issue the week before in Moncton and that dealer had the van for 6 days.

MICHAEL O'DELL

Purchased a used vehicle and can't say enough about how well I was treated. Keiver and Scott went above and beyond to make everything work, no sales pressure, pleasure to do business. Highly recommend these gentlemen

Chris Rose

YOU WONT FIND A BETTER DEALERSHIP! ONE BIG FAMILY! GO SEE FOR YOURSELF!

Peter Rogers

Awesome

Adrienne Gray

Leanne Roman really goes the extra mile for her clients. If you are in the market she'll have what you need and if not she WILL find it. 2nd time buying from her and there will be a 3rd.

Andy W

Fantastic experience! Leanne Roman and the very friendly and easy-going staff made buying so easy. Thanks Leanne!

Jackie McDevitt

When I think ford I think rosty ford as we had a Ford Aerostar that the transmission went in it

Eddie Storey

Terrible service, you can never get anyone to speak to you when you call. It just keeps repeating to leave a voice message

D Pea

Their service department is the worst and getting them to honor a warranty good luck I will never buy another Ford as long as I live they are backyard mechanics at best

Arron Weeks

Leanne Roman was amazing to deal with! Leanne went out of her way to make this an exciting and very easy experience! Leanne helped me the entire way and followed up several times after the sale as well. I would recommend Leanne and the entire Downy’s staff to anyone looking for a vehicle.

John M

I can't say enough about how well I was treated at Downey Ford in St. John. In particular, Leanne, who has gone above and beyond to help me get the right vehicle for the best price. She is a great asset to the dealership, and because of her, I will definitely be going back when it comes time for our next purchase. UPDATE June 4th, 2021 If I could give an additional 5 stars I would! We purchased another vehicle from Leanne and we were treated extremely well just as before. A short while after we bought the second vehicle, we had an issue (this was nothing to do with Downey Ford) and I reached out to them for advice. Rob O'Connor not only replied, but actually helped me out with the situation. This was above and beyond because it was not their fault. I will continue to recommend Downey Ford Saint John because I have never had a better experience purchasing a vehicle than I have had there.

Tara Osborne

Downey ford is a great place with great people. Scott Kyle helped my hubby and I get a vehicle. He was supper nice and very helpful! Couldn't have asked for a better salesman!

Stephen Brown

Quick in quick out

Chris Steele

(Translated) Scott Kyle (Original) Scott Kyle

Zhiqing Li

Made an appointment and got winter tires changed out. The front desk service rep was very nice. However, something wrong with the planning system. The appointment was at 8:45 am. The vehicle was not driven into the shop until probably 11 am. By the time the tires were changed, half day was gone.

Chase

Scott Kyle is the best sales person and company people experience I've had buying a car.. Downey Ford are total professionals. Great vehicles, Great warrant, amazing service . I highly recommend, Scott Kyle at Downey Ford, Saint John.

Dustin Gardiner

I had a great experience at Downey Ford. I'd like to thank Mike Manuel and Sienna Potter for making the trade in seamless for me. Very happy with the Tundra!

Jean Friars

I was very impressed how quick my car was serviced today, had winter tires put on & oil change. Bravo Downey Ford Saint John!!

Julanna Green

Love my new 2018 Lariat Sport F150 that I purchased from Downey's...Leanne Roman is an amazing sales person who always goes above at beyond..thank you for everything!!!

Jacq Illman

Good job Scott Kyle

DaleCarrie X

Great prices. Stuff usually on stock. Good team .

Jill Kelly

Leanne is the best!!

Jody Flecknell

Just wanted to take a minute and thank Leanne Roman and everyone else who played a part in getting my 84 year old mother into a brand new velocity blue Ford F-150. Couldn’t be more pleased with the service we received, Leanne went above and beyond to make this happen. On behalf of my mother and the rest of our family thank you Downey Ford Saint John for making this a pleasurable experience!!

David Fudge

On March the 1st I purchased a 2017 Ford Fusion from Downey ford in all my years of buying cars I 've never been as satisfied as I was with the professional and hard working staff at this dealership to make myself and my wife feel comfortable and important not just another person off the street to sell a car to. Leanne our sales lady I m lost for words there are no words to describe how thankful and blessed we are to have had her working for us. Leanne made us feel welcome and had only out best interest in mind and put in tireless hours making sure we were 110% satisfied . I 've never experienced the satisfaction I 've felt in purchasing a car as I have from leanne and Downey ford and I would not hesitate to send any of my friends or family to Downey to purchase a car. And also a big thank you also to Matt Francis and Graham Curtis you guys are awesome and made us feel important as new family members of Downey ford . DAVID AND NANCY FUDGE

andrew shelly martin

Iv'e bought a lot of cars over years and had the best experience at Downey ford. My sales person Kevin Smith went above and beyond helping me find my truck. trim level and color . He found the truck in Sussex and drove up and got it and brought it to my house in less than 2 hours for me to test drive..I highly recommend Kevin . I'm loving my new truck.

Joe Albert

I find the staff ok. But I also here that others have went in to buy a truck and thay treat them bad just depends on how you git

daniel lord

Great

Paul Downey

Great service very professional

Sunny Day

If I could give 0 stars then I would give it. It was one of the worst experience I ever had in my life with any dealership.I firstly booked the works package with ford which includes oil ,filter change and full service along with the pre-inspection report so I handed over my car at service department to complete that and when I went back to collect my car then the service advisor gave me a feedback for pre inspection and she mentioned that my car is all good and it doesn’t really require anything to clear the MVI then I thought about booking the full MVI inspection same time same day instead of coming back any other day so I left my car and went to mall to spend the 1hr time given by service advisor to me then guess what happened; they called me about 50mins later and started giving me excuses that my car need a exhaust pipe replaced And when I asked the lady that she told me earlier that during pre-inspection they couldn’t find anything wrong in my car which could affect my MVI and my car should clear the MVI without any worries then she don't have any answer about my questions seems like when I left my vehicle their for mvi then she later thought to give me a surprise and charge me some extra money then she called me around an hour later and gave me a huge bill which includes 2hours of labour charges i.e $109+$109/hr plus tax plus mvi inspection charges And part charges.I am totally unhappy with that experience but I had no no choice at that stage as I was stuck with the workshop with the lying staff so I had to get it done. What I expect is Atleast they should have set the correct expectations with customer ; she first told me after the works package and pre-inspection completion that every thing In my car is fine and my car will clear MVI without any issues and then later she changed her words which is highly unprofessional .I paid $100 something for works package and preinspection plus she made another bill around $400 which is ridiculous.But anyways it was not just a finish yet and guess what happens next it was not end of my bad experience and it was just a start as when I took my car back and went home then I saw little chip crack on my windshield which was not there before and also my car key was not going easily into the ignition lock which was not the case earlier.So I thought it could be just my key which need to be replaced so I tried another key but it was still the same.So I thought to go to ford store again to report it to them then the ford guy came and checked and totally refused and said he cannot do anything and refused to take any responsibility of my windshield little chip crack and ignition cylinder lock issue and refused to repair it and ask for more money to get the inspection for ignition cylinder lock. My major question is how come my car clear the MVI by ford if my ignition lock had issue and my windshield has crack??Definitely those things were fine before and my windshield had no chip crack earlier and my ignition lock was totally fine before arriving to ford store. My humble request to someone higher to sort out my issue asap and get my ignition lock fixed and chip crack on my windshield which was not there before. I don't wanna pay a single dollar to ford for something which was not there before. Appreciated if someone can sort this out for me asap.

Florine Gallant

Thank you Joe Williams, service advisor, you went above and beyond with your service. You are a good representative for Downey Ford. I am happy with the service I received with the repair also. It was completed in a reasonable time.

Daniel Clarke

Very happy with the deal and service I received from Mike Manuel, highly recommend.

Jamin Friesen

Bought a pickup here through Heather. Really happy with the service.

Theresa Wilson

Very good after service .

J G

Best dealer in town!

Robert Wiseman

Great service

angela murphy

I had a very tough start to my vacation blowing out two tires, I called Downey's and the next available appointment wasn't till Thursday at 9:30am. I had my car towed there and Jared texted me yesterday to tell me that my tires were on order and then just got a message this afternoon saying my car was done!!! So happy for the team at Downey's!!! Had my car ready to go before my appointment! Thank you guys! Thanks Jared for getting the job done!

Rob Foote

Went in for tire servicing. Quick, friendly service.

Brad Irvine

Jared and the service department always provide exceptional service!

Jay-young Chang

Great parts department

Corey Childs

The team at Downey Ford will go out of their way to find you the perfect vehicle for your needs!

Icon Digital Publishing

Fast reliable service

tami doherty

We love dealing with Leanne. She always is so bubbly, smiley, and helpful in every way. She is the reason we come back to Downey Ford Saint John. Thank-you for everything you do. Tammy Doherty

Denise Campbell

Bought 2 vehicles in 2020 from Heather... Excellent service both times. Service department has been excellent with all services needed. Need a vehicle? Ask for Heather????

Janet Little

Always friendly, especially Judy Green,when I go in for my oil changes. Sales always say hi and never pushy.

Joanne Holland

Excellent, friendly, helpful sales people. We spotted a car on their website that we were very interested in. Same day we called to say we were on the way to see it (we live quite a way outside of St. John). When we got there, Kevin in Sales had the car ready for a test drive for us. Loved the car so went ahead with the purchase. We then found out just how friendly and helpful the sales manager is. After just a short, SIMPLE, negotiation over price, we were able to do the deal. NO HAGGLING. Just a SIMPLE negotiation. It was a breath of fresh air compared to an experience we had with a different dealer the day before in Moncton (they tried to confuse and make it complicated to try to get a lot more money out of us). Since then we have been enjoying a great car. No problems. And Kevin called us a couple of weeks after we drove away, to make sure we were happy. Highly recommend this dealership. Great experience. Thank you.

Sam Mercuri

(Translated) Scott Kyle (Original) Scott Kyle

Debbie Estey

Huge thanks to Kimberly Garnett, Matt Francis, and Paul Watson for making my first car buying experience at a dealership so easy!! Kim and Matt thanks so much for your patience with me and also working within my budget!! You guys are the best!! Ford customer forever!!

chris mcallister

Good service

Ray Jay

My wife and I dropped in to Downey's last Saturday to inquire about a new F-150, and after reading some of the latest reviews on this dealership I will say that we also had a very similar and positive experience there. We were politely and promptly greeted by Joe Donnell who led us over to meet sales advisor Kevin Smith. Kevin was great! There was no pressure at all. We just had a nice talk about what we wanted to look at, and he went and got one of the most beautiful F-150's I ever saw for us to go for a test drive in. Wow what a nice truck! But since we were upside down on our trade-in, now just wasn't the time for us to buy a new truck once we saw the numbers and thought it over. However, when the right time does come around I will return to Downey's and finally get myself one of those awesome trucks! Thanks again to Kevin and everybody there at Downey's!

Tim Tyler

Always able to find the parts I need

Jennifer MacNeil

Huge fan of Downey Ford! Need a new vihicle? Go see Aquilla Lozier ???? Bought my second vehicle from him tonight and will be going back for my third.

Candace N

Came in for a recall, had a great experience all around.

Kevin Fulton

Great place for auto parts. All brands. Excellent, helpful staff!!

Gabriella Alviani

Very nice people....a big thank you to Paul..Kevin...all the reception.....THANK YOU

vicky mercuri

(Translated) Scott Kyle (Original) Scott Kyle

Chris Birt

I bleed red

Vincent Duff

Friendly and efficient in Quick Lane

Susan Vautour

Couldn't be happier with our new 2017 f150. Our family has been dealing with with Leanne Chisholm-Roman for many years at Downey Ford and she always goes above and beyond to get u a great deal and assures u get the best quality service. Genuinely a people person. So thanks Leanne for the great experience and hope to see u again in the years to come !!!!

Michele Breen

We had had problems with a company not willing to pass our MVI for brakes. The brakes had just been repaired so I was doubtful this info was correct. We went to Ford Saint John where our SUV was purchased and a lady by the name of Denica took the time to help us get our vehicle in to be checked. Our brakes were fine. She then helped us to know how to go about getting a refund for MVI from CT and she passed our car.

Barry Chaisson

Scott Kyle has sold us 3 vehicles now. He provides excellent customer service, and really makes the whole process enjoyable. Thanks for everything Scott...

Ken Shepard

Bought a truck a few weeks before employee pricing kicked in at end June. Thought this only happened in Nov. I got a $6250 discount before this but employee pricing brought my truck down $13,000. My salesman said nothing to warn me and now they will do nothing for me after the fact so I guess I am a Dodge man now.

Joshua Connelly

My general experience I have had on many occasions some ok some very poor. When we bought our 2013 ford fusion brand new. Our sales rep Darren he was awesome when every we had. A concern we would go thru him he was great always tried to go above and beyond and answered any and all question . unfortanity from there it went down hill. I there was two spot on the car that needed to be repainted we brought it in on two seprate occasions when we received it back it was covered in dust. Which I thought really strange but let it go. When I brought her he 2nd time to have my back door painted I dropped it off then called back a hour later to find out it was sent to some third party paint shop. They called the guy so I could go and get what I needed out . I was standing next to the guy while he called and hard him say he was at the horse race track and he will be right over with my car. I said to the guy why is my car at a horse race track. Response oh he was just stopping by. I said no my car goes from A to B back to A not to a side trip to C I lost it. The sales manager I could tell honestly did not care. If never buy from them again. It out a bad taste in my mouth from that day forward.

Troy Seaboyer

Poorly trained advisers. Miss information. No flexibility. I miss the dealer in Halifax (Steel Ford Lincoln). Much more professional and more focused on customer satisfaction. For example; replacing battery in key fob at Downey, 5 dollars; Steel, grabbed one from a drawer, no charge; Downey charged 50 diagnostic fee to "look" at my rear window and see there were scratches in the conductive paint that was causing issues with my rear defrost. These were visible to the eye, did not require any equipment and is the first thing that pops up on the internet when you do a google search (which I would have done if I had known there would be a 50 dollar charge for "looking" at it. Also; I was provided miss information for warranty service deadline. We were told we had 1000K grace... but nope! I didn't buy my car here and only moved to SJ for work. Perhaps the competitive landscape of a bigger market like Halifax makes dealers more customer focused. I know companies need to make there money, but from Downey, I feel we have been nickle-and-dime'd all the way.

TheTiDo10

Very kid friendly. Staff were very friendly and knowledgable. Solid 5 in my experience!

Todd Bro

Run away as fast as you can. Took our vehicle in to change four tires (snow tires) already on rims and delivered to them and an oil change. Arrived for 8 am appointment at 750am and told 45 min. TWO hours later and after asking a several times where our truck is finally at 10 am truck is done. Not to mention customer lounge was freezing cold had to wear gloves winter coat and hat to stay warm. You don’t know what heat is?? Over all very unsatisfactory service top to bottom and would never return. Place is disorganized and quite honestly not customer focused. The worst Ford dealership I have ever been to and we buy nothing but Ford for over 30 years now. The Worst!!!!

Jason Welling

Very friendly no pressure experience. My fifth vehicle purchase and by far the most relaxed purchase so far .

John T

i go here for parts not as often as I used too but it's still my go to great prices and the staff goes the extra mile to help you out recommended!

Kevin Thibodeau

Great to support local Dealership

henry lee

Great service!

Josh Francis

The service staff went over and above the call of duty to make sure my vehicle was completed quickly and most important, they saved me a few bucks!!!!! The service desk were all extremely helpful.

Joel Power

I bought my car used at a great price around March in 2017. We found out shortly after about some minor issues concerning the vehicle. We didn't think of calling or contacting them because we live pretty far and they had delivered the vehicle to us across the province when we bought it. We let them know of the problem a long time after the purchase and they were very understanding and quick to help us. I'm very satisfied with my car and their customer service skills.

Jeff Vincent

Posting on CarGurus website for $9,846 on a 5 year old Escape so I went there to take a look checkbook in hand. I was given an out the door price of almost $14,000 and I was trying to understand how the price got from under 10K to almost 14K. (I was expecting maybe 12K including all taxes and reasonable fees.). After talking to the sales rep it was $1000 extra if you did not use "Downey Finance". Then add a $250 licensing fee, a $299 administrative fee, and a mandatory $299 tire and rim insurance fee. I repeat a mandatory used tire and 5 year old used steel rim insurance fee. Calling on the dealer to be upfront and place the full price or the price listing out the fees atleast the details of there 3rd party ads. Just an update.... Sales team was bad but so far parts and service have been good.

Ritchie Munn

Bought 2 new trucks in last 2 years. Very pleased with sales & service both times.

Tammy Perrin

Very helpful

Hill Grimmer

Had our car service

Kim Sharpe

We love our Escape! Thank you for everything Shane. You were great, I couldn't have asked for things to have gone any smoother. You were spot on with all of our questions. I would definitely recommend you to others when considering a vehicle purchase. Amazing customer service!! Thanks again!

William Ash

I bought a new vehicle from Downey last month and I couldn't be happier with the service I received. I had been looking for a vehicle for months- new and used, dealer and private- and had zero success. Not only was I not finding the right vehicle but I was turned off by a lot of the salespeople I encountered at other dealerships. I ended up going into Downey to look at some trucks and met with sales associate Kevin Smith. He helped me find the right truck for me- and get the deal that I wanted on it. When I dealt with him, it was clear he was working for me, and not just trying to push vehicles out the door. Everything I wanted, he made it happen. Based solely on my experience dealing with Kevin (and the rest of the staff I met at Downey), I can say that my next vehicle will most likely be a Ford and I'll definitely be calling Kevin when its time to start shopping for it. I can't recommend him- and Downey Ford enough.