Reviews of Olivier Ford (Car Concessionaire)

Juan Cano

(Translated) We are looking for our first electric vehicle and we decide to test drive a Mustang Mach E. I apply online on Thursday for the test, someone contacts me the next day; Friday, to fix the date and time, she informs me that it is available the same day if I want to do it the same day, we agree the next day; Saturday at 10 am. We go to the dealership to be at the agreed time, we inform the person who receives us of the test of the Mustang Mach E, he tells us of course and to wait a moment to wait for the person who will give us the test. trial. After a few moments another person tells us that they are sorry but the Mustang Mach E has been taken to the garage since the start of the week because the radio is not working and they do not know when it will be available. He also tells me that the person who contacted me does not know if the vehicles are available or not when setting the date with the customers. They took my details and will contact me when the Mustang Mach E is available. Fortunately they have excellent customer service, I was contacted by Étienne Bélanger who offered me a test drive at home. Étienne came to us on the scheduled date with the Mustang Mach e, and spent all the time needed to answer our questions and resolve our doubts about the car, we were able to test as we wanted. A great car, beautiful and very stylish! Étienne, thank you very much for your professionalism and dedication. We now know who to contact directly for quality service! (Original) Nous sommes à la recherche de notre premier véhicule électrique et nous décidons de faire l'essai d'une Mustang Mach E. Je fais la demande en ligne le jeudi pour l'essai, une personne me contacte le lendemain; vendredi, pour fixer la date et l'heure, elle m'informe qu'il est disponible le jour même si je veux le faire le jour même, nous convenons le jour suivant; samedi à 10 heures. Nous nous rendons chez le concessionnaire pour être à l'heure convenue, nous informons la personne qui nous reçoit de l'essai de la Mustang Mach E, il nous dit bien sûr et de patienter un moment pour attendre la personne qui nous fera l'essai. Après quelques instants, une autre personne nous dit qu'elle est désolée mais que la Mustang Mach E a été emmenée au garage depuis le début de la semaine parce que la radio ne fonctionne pas et qu'ils ne savent pas quand elle sera disponible. Il me dit également que la personne qui m'a contacté ne sait pas si les véhicules sont disponibles ou non au moment de fixer la date avec les clients. Ils ont pris mes coordonnées et me contacteront lorsque la Mustang Mach E sera disponible. Heureusement qu'ils ont un excellent service client, j'ai été contacté par Étienne Bélanger qui m'a proposé un essai routier à domicile. Étienne est venu chez nous à la date prévue avec la Mustang Mach e, et a passé tout le temps nécessaire pour répondre à nos questions et résoudre nos doutes sur la voiture, nous avons pu faire l'essai que nous voulions. Une grande voiture, belle et très stylée ! Étienne, merci beaucoup pour votre professionnalisme et votre dévouement. Nous savons maintenant à qui nous adresser directement pour un service de qualité!

One Man Army (Shen)

BUYER BEWARE worst service ever from Ford! My relatives all have Ford, so i decided to purchase my first vehicle with Ford as well. I shopped around and found a used car with the specs I needed at Olivier Ford. Took an appointment, seller Cyril gave me the car key and asked me to drive it while he is busy with other customers. I was satisfied after the test drive so i decided to take it even though i got very little served. Got told they have a promotional rate for 72 months. I was satisfied and did the financing with Karine, and put a 200$ deposit. When I finally had time to call insurance company, i pull out the purchase offer, then I noticed a fee of 1395$ (produit F&I). contacted the seller, got told if I want to finance with Ford, that is the associated fee. I said then I wont finance with you, what is the price if I pay cash. Seller sent me a new purchase offer without the fee. Still not satisfied with the service, I went to see a manager in person. A manager said the 1395$ is to CERTIFY the vehicle. Also, since the second purchase offer has no signature, it is not valid, so i have to pay the original purchase offer price. I wanted a vehicle with an asked price. DO NOT make decision for me by putting hidden, unexplained fees for ANY reason. finance fee, certify fee, administration fee...does't matter. Please be transparent. Explain ALL the fees and let the customer decide. Poor service -> hidden fees-> different explanation provided -> a mess Some staff were nice and understanding like Lucie and Mr. Beaudry, but beware of others, they all ready to mess with you.

Christine Giust

horrible experience, never got a rental car when i had booked an appointment 4 days prior for monday, when i dropped my car off monday morning then got to enterprise i wasn't even in the system,i never got a car, and to re-reserve a spot and now waiting an entire week for a rental and still no answers? makes no sense at all.

Virginie Simard

(Translated) I bought my used vehicle here, everything was very good, the cars are in very good condition and the service is perfect, a big thank you (Original) J'ai acheté mon véhicule d'occasion ici, tout était très bien, les voitures sont en très bonne conditions et le service est parfait, un grand merci

Aminata Diop

(Translated) Very very very dissatisfied, I paid for the replacement value during my purchase in 2012 and I had a total loss, it will be almost 2 months and my problem is still not resolved, between the financial director and lws seller there seems to be no communication. Whenever I call, each e-mail I send is answered "we will call you back in 1 hour" so that it is me who calls back 24 hours later. The insurance has already settled everything, I just have to choose my vehicle because I have no choice but to take it with this dealer but still nothing, almost 2 months that I am on foot in addition to the vehicle that I count buy is more expensive so it is a cheap sale, it is not just a replacement. Very very very dissatisfied and problem still not resolved !!!! (Original) Tres très très insatisfaite, j'ai payé pour la valeur de remplacement lors de mon achat en 2012 et j'ai eu une perte totale, cela va faire bientôt 2 mois et mon problème ne se règle toujours pas, entre la directrice financière et lws vendeur il semble y avoir aucune communication. À chaquw appel, chaque courriel que j'envoie on me répond "on vous rappelle dans 1 h" pour finalement que ce soit moi qui rappelle 24h après. L'assurance a déjà tout régler, il me reste juste a choisir mon vehicule car je n'ai pas le choix de le prendre avec ce concessionnaire mais toujours rien, presque 2 mois que je suis à pied en plus que le véhicule que je compte achetet coûte plus cher donc c'est une vente mine de rien, ce n'est pas juste un remplacement. Très très très insatisfaite et problème toujours pas réglé !!!!

Sébastien David

(Translated) Prices for maintenance are reasonable, but very expensive for simple operations (brake replacement etc.). We ask you to leave your car at 7am but finally we start the job + late and it's over at 4pm, for an oil change, change of tires and a tie rod, without excuses or warning! Same type of experience for a member of my family, for a Focus RS bought new from the same dealer! No wonder people don't like going to the dealership to have their cars serviced ... there are other Fords on the South Shore, my advice: try somewhere else before Olivier. (Original) Les prix pour les entretiens sont raisonnables, mais très chers pour des opérations simples (remplacement des freins etc.). On vous demande de laisser votre voiture à 7h du matin mais finalement on commence le travail + tard et c’est terminé à 16h, pour une vidange, changer les pneus et une tie rod, et ce sans excuses ni prévenir! Même type d’expérience pour un membre de ma famille, pour une Focus RS achetée neuve au même concessionnaire! Pas étonnant que les gens n’aiment pas aller chez le concessionnaire pour faire entretenir leur voiture... il y a d’autres Ford sur la Rive-Sud, mon conseil: essayez ailleurs avant Olivier.

Sean's Gardens

Good service, nice place

André Lavoie

(Translated) Welcome, attentive to the expectations and needs of the client, inventory diversified and in order. Little weakness in the knowledge of accessories and new products (Ex .: Hybrid). Lack of rigor and control in the documents submitted. Our first experience in the bodywork department is very positive. (Original) Bon accueil, attentifs aux attentes et besoins du client, inventaire diversifié et en ordre. Petite faiblesse au niveau de la connaissance des accessoires et des produits nouveaux (Ex.: Hybride). Manque de rigueur et de contrôle au niveau des documents soumis. Notre première expérience au service Carrosserie est très positive.

Francois Doucet

(Translated) I received extraordinary service from Stephane Dir. Service. Courteous and solved my electrical problems ⚡️ on my 2007 mustang Gt (Original) J’ai reçue un service extraordinaire de la part Stephane Dir. Service . Courtois et résolue mon problèmes électrique ⚡️ sur ma mustang Gt 2007

Royal LePage Triomphe

(Translated) Thank you very much to Lucie who did an exceptional job she is very patient and explains very well. Thank you also to Patrick our seller who gave us a triple diamond service ..... good job to you Julie Bleau (Original) Merci beaucoup a Lucie qui a fait un travail exceptionnel elle est très patiente et explique très bien. Merci aussi a Patrick notre vendeur qui nous a donner un service triple diamant.....good job a vous Julie Bleau

cliff collins

10 / 10

Hicham Chergui

(Translated) I had just received my new Ford Edge. Excellent service. The staff are really professional. A big thank you to Marie-Anne and Mathieu who assisted me throughout the transaction. I recommend Olivier Ford to anyone who wants to shop for a car without being under pressure. (Original) Je venais de recevoir ma nouvelle Ford Edge. Excellent service. Le personnel est vraiment professionnel. Un grand merci à Marie-Anne et Mathieu qui m'ont assisté durant toute la transaction. Je recommande Olivier Ford à toute personne qui veut magasiner pour une auto sans subir de pression.

Ibrahima Coulibaly

(Translated) Big THANKS to Lucie for all the availability that you had for us during our purchase. You have successfully dispelled all misunderstandings by your remarkable attention to our needs. We will certainly recommend potential customers. (Original) Grand MERCI a Lucie pour toute la disponibilité que tu as eu a notre égard lors de notre achat. tu as réussi a dissiper toute les incompréhensions par ta remarquable attention a nos besoins.Nous recommanderons certainement d éventuels clients .

Chocnut The mutt

After assisting my friend with purchasing his vehicle here as he needed someone to translate for him, I DEFINITELY will NOT be purchasing from here. From the salesperson to the director of sales, this is not the kind of service one would expect from any type of dealership. The vehicle being sold was unique, so unique that we tolerated the "service". First off, we deposited 200$ to reserve the vehicle, once there, discussions of winter tires, we were negotiating to include them with the asking price being it is winter. Sales person's lack of tact and respect responds with arrogance, no , we will refund your deposit and sell it for more next month. There is a way to deal with clients, simply replying that the prices are non-negotiable would've been enough. She did not even have the decency to deliver the vehicle herself, a woman named Lucy was kind enough to take over. At no fault of Lucy's, the delivery was also a disaster, leaving fees on the contract to be signed and missing parts off the car, Lucy had to rewrite the whole contract because of the carelessness of the salesperson. All of the events above were brought to the attention of the sales manager. We still had to chase for the keyhole cover, the car was picked up Tuesday night, and they were in no hurry to find the piece for us, it was only Saturday that we received the car in it's entirety. No sense or urgency into pleasing their customers. The only one worth dealing with was Lucy,. I don't recommend this place at all, other dealerships treated us far better! Had the vehicle not been so unique, they would not have gotten any business from us at all.

Djou

(Translated) Worst place to ever buy a used car the sacha the boss of used sales sells lemons as vehicles and washes their hands of them after being careful with this place I recommend it to you not big company name but incompetent employee (Original) Pire place acheter jamais une auto d'occasion la sacha le boss des vente d'occasion vend des citrons comme véhicules et s'en lave les mains après faite attention à cette place je vous le recommande pas gros nom de compagnie mais employée incompétent

mathieu renaud

(Translated) Excellent service from Sacha Ggnon seller of Unicorn 5 ???????????????????? I highly recommend it! (Original) Excellent service de la part de Sacha Ggnon vendeur de Licorne 5 ???????????????????? je le recommande fortement !

Daniel Allouis

(Translated) I would like to specify that despite certain inconveniences, I revise my evaluation upwards, after a call from the Director of the service, I must say that there is still hope for the good service in the person of the Director, all that is necessary. it took a little consideration and real customer service. We are not talking here of buying peace with discounts but of listening to the customer and doing a follow-up, no amount of money is worth respect. Thank you (Original) Je tient a spécifier que malgré certains inconvénients passer, je révise mon évaluation a la hausse, après un appel du Directeur du service, je doit dire qu'il reste de l'espoir pour le bon service en la personne du Directeur, tout se qu'il fallait était un peu de considération et du vrais service a la cliente. Ont ne parle pas ici d'acheter la paix avec des rabais mais bien d'écouter le client et de faire un suivie, aucun montant d'argent ne vaux le respect. Merci

Maxup27

(Translated) Super good service with my Seller Sacha Gagnon and their team ???? ask and you will find there is not just Ford Labas ... I got the best possible price ???? …

Christine Bouchard

(Translated) When I went there on Wednesday the 28th, all was well. The only thing is that I was told that washing my car could be done. My appointment was at 18h. It is not possible to do this after 5 pm, or the weekend. Another thing, when I was carrying my car to finally wash, Thursday morning at 8am, there was no limousine service to take me home / work for 8:30. I missed 40 minutes of work. I can understand .... but I thought I was leaving Ford at 8:05, not at 8:55. Thank you. (Original) Lorsque je m'y suis rendue mercredi le 28, tout à bien été. La seule chose c'est que je m'étais fait dire que le lavage de ma voiture pourrait être fait. Mon rendez-vous était à 18h. Ce n'est pas possible de faire cela après 17h, ni la fin de semaine. Autre chose, lorsque j'ai été porter ma voiture pour finalement la faire laver, jeudi matin à 8h, il n'y a pas eu de service de limousine pour me ramener chez moi/au travail pour 8h30. J'ai du manquer 40 minutes de travail. Je peux comprendre.... mais je croyais repartir de chez Ford a 8h05, pas à 8h55. Merci.

Jacinthe Guertin

(Translated) I was very well served when I arrived at the dealership. I bought a Ford Focus without feeling any pressure from my seller. Plus, they did a great follow up to make sure I'm happy with my self! In any case, I recommend Olivier Ford! (Original) J'ai été super bien servi dès mon arrivée au concessionnaire. J'ai achetée une Ford focus sans sentir de pression de la part de mon vendeur. En plus, ils ont fait un super suivie pour s'assurer que je suis satisfaite de mon auto! En tout cas, je recommande Olivier Ford!

tyler rabey

Terrible service. I call a million times and they never answer the phone. Had my car’s bumper repaired by them because they « insure » their work with insurances company’s. Came back a year later because the bumper sides are popping out and they tried to dispute with me , saying that there are tiny scratches in front of my bumper from parking and that could of made the sides pop out. In addition, if you saw the work they did my bumper is now as soft as a piece of cardboard. Just to give you an idea of the quality of work.

Valentin Platon

(Translated) Negative experience. I called a week before the repair, had to change the antifreeze in the engine, the girl on the phone said it took 30 minutes. Register at 7 a.m. for the service, be at work at 10 a.m. I arrived on time, only 7:45 am, we started to work. I have 27 liters of antifreeze in the system, I bought 30 liters to be enough. I waited an hour and since the case was late, I left for work. The next day, I come to pick up the car. The bill says 2.20 hours, which is 5 times longer than what I was told on the phone, the antifreeze turned out to be a bill as well, although I brought more than I expected. forced to pay almost $ 400. A few days later they called from the quality control department, listened to me and told me that I was not satisfied with the service and promised to call back two days later, no one has called. I went back to the dealership and went straight to the service manager. Of course, the money was returned to me for antifreeze, but the manager said nothing happened except human error. 1) an error that they did not accept me in time 2) an error that an antifreeze was added to my bill 3) an error that they forgot to call me when they took the money on the map. Are there a lot of mistakes for a reseller? People are checking invoices at this dealership, they mistakenly enter what they didn't, be careful !!!! Negative experience .. I called a week before the repair, I had to change the antifreeze in the engine, the girl on the phone said it took 30 minutes. I signed up at 7 am for service, to be at work at 10 am. I arrived on time, only at 7.45 we started work. I have 27 liters of antifreeze in the system, I bought 30 liters to suffice. I waited an hour and saw that the case was being delayed, I left for work. The next day I come to pick up the car. The invoice says 2.20 hours, which is 5 times longer than I was told on the phone, antifreeze turned out to be also invoice, although I brought more than expected. forced to pay almost $ 400. A couple of days later they called from the quality control department, listened to me and that I was not satisfied with the service and promised to call back in 2 days, it took 8 days no one called. I went back to the dealer and went straight to the service director, of course the money was returned to me for antifreeze, but the director said that nothing happened but just a human error. 1) an error that they did not accept me in time 2) an error that an antifreeze was added to my invoice 3) an error that they forgot to call me when they took money from the card. Are there many mistakes for one dealer? People check the invoices at this dealer, they mistakenly enter what they didn’t do, be careful !!!! (Original) Expérience négative. J’ai appelé une semaine avant la réparation, j’ai dû changer l’antigel dans le moteur, la fille au téléphone a dit que cela prenait 30 minutes. Inscription à 7 heures pour le service, être au travail à 10 heures. Je suis arrivé à l'heure, à 7h45 seulement, nous avons commencé à travailler. J'ai 27 litres d'antigel dans le système, j'ai acheté 30 litres pour suffire. J'ai attendu une heure et vu que l'affaire était en retard, je suis parti pour le travail. Le lendemain, je viens chercher la voiture. La facture indique 2,20 heures, ce qui est 5 fois plus long que ce qu’on m’a dit au téléphone, l’antigel s’est avéré être également une facture, bien que j’en ai apporté plus que prévu. forcé de payer près de 400 $. Quelques jours plus tard, ils ont appelé du service de contrôle de la qualité, m'ont écouté et m'ont dit que je n'étais pas satisfait du service et m'ont promis de rappeler deux jours plus tard, personne n'a appelé. Je suis retourné chez le concessionnaire et je suis allé directement chez le directeur du service. Bien sûr, l'argent m'a été rendu pour de l'antigel, mais le directeur a dit que rien ne s'était passé, à part une erreur humaine. 1) une erreur qu'ils ne m'acceptaient pas dans le temps 2) une erreur qu'un antigel a été ajouté à ma facture 3) une erreur qu'ils ont oublié de m'appeler quand ils ont pris de l'argent sur la carte. Y a-t-il beaucoup d'erreurs pour un revendeur? Les gens vérifient les factures chez ce concessionnaire, ils entrent par erreur ce qu’ils n’ont pas fait, soyez prudent !!!! Negative experience .. I called a week before the repair, I had to change the antifreeze in the engine, the girl on the phone said it took 30 minutes. I signed up at 7 am for service, to be at work at 10 am. I arrived on time, only at 7.45 we started work. I have 27 liters of antifreeze in the system, I bought 30 liters to suffice. I waited an hour and saw that the case was being delayed, I left for work. The next day I come to pick up the car. The invoice says 2.20 hours, which is 5 times longer than I was told on the phone, antifreeze turned out to be also invoice, although I brought more than expected. forced to pay almost $ 400. A couple of days later they called from the quality control department, listened to me and that I was not satisfied with the service and promised to call back in 2 days, it took 8 days no one called. I went back to the dealer and went straight to the service director, of course the money was returned to me for antifreeze, but the director said that nothing happened but just a human error. 1) an error that they did not accept me in time 2) an error that an antifreeze was added to my invoice 3) an error that they forgot to call me when they took money from the card. Are there many mistakes for one dealer? People check the invoices at this dealer, they mistakenly enter what they didn’t do, be careful !!!!

Hugo Lapointe Di Giacomo

(Translated) At Olivier Ford, you are just a number! If you decide to buy a car, be sure to write down any promises sellers or directions make to you! Yes, the counter service is excellent, a nice waiting room awaits you, but that's just a cover-up. Beware of fake reviews, the team tends to ask customers to write a Google review on the spot. I highly recommend that you visit another Ford dealership in the area. (Original) Chez Olivier Ford, vous n'êtes qu'un numéro! Si vous décidez d'acheter une voiture, soyez sûre de noter par écrit toutes promesses que les vendeurs ou directions vous font! Oui, le service au comptoir est excellent, une belle salle d'attente vous attend, mais ce n'est qu'un camouflage. Attention aux fausses évaluations, l'équipe à tendance à demander aux clients de rédiger une évaluation Google sur place. Je vous recommande fortement de vous rendre chez un autre concessionnaire Ford de la région.

Daniel Deschênes

(Translated) Very bad experience with this dealer. I am not from the Montreal area so I submitted an online request for information on a vehicle that interested me (Nov 14). The next day I received a call from a lady (very courteous and professional) who told me that she would send me an email to answer a few questions regarding my exchange as well as some photos which I sent to her on next day (Nov 16). She answered me the same evening telling me that everything had been received and that a representative would contact me. 2 days later (Nov 18) she sends me a follow-up email asking about my experience. I tell him that I have not had any calls or emails from anyone representing him. She answers me the next day (Nov 19) to make sure that the situation is corrected ... it is November 23 and no one has contacted me. So I started shopping elsewhere. (Original) Très mauvaise expérience avec ce concessionnaire. Je ne viens pas de la région de Montréal donc j'ai soumis une demande en ligne afin d'avoir de l'information sur un véhicule qui m'intéressait(14 Nov). Le lendemain j'ai reçu un appel d'une dame (très courtoise et professionnelle) qui m'indique qu'elle m'enverrait un courriel afin de répondre à quelques question par rapport à mon échange ainsi que quelques photos lequel je lui envoie le lendemain (16 Nov). Elle me répond le soir même m'indiquant que tout est reçu et qu'un représentant me contacterait. 2 jours plus tard (18 Nov) elle m'envoie un courriel de suivi me demandant mon expérience. Je lui réponds que je n'ai eu aucun appel ni courriel de quiconque représentant. Elle me répond le lendemain (19 Nov) qu'elle s'assure que la situation soit corrigée... nous sommes le 23 Novembre et personne ne m'a contacté. J'ai donc commencé à magasiner ailleurs..

A Djema

(Translated) Thanks to the team of Olivier Ford, we received excellent service from Denis Levasseur, Marie-Anne and Andre Pelletier! (Original) Merci a l'équipe d'olivier ford, nous avons recu un excellent service de la part de Denis levasseur, Marie-Anne et Andre pelletier !

Marie-France Dean

(Translated) I will have an estimate made for the repairs. I get the price and a seller passes. He offers me a case study and a funding scenario. I am called to tell me that my credit is impeccable but that the proposed scenario does not pass. What I hear is that. Credit is impeccable but they are incompetent and do not know the financing. Pressed because having to go on a trip I need a safe vehicle but it is clear that I will go to another Ford dealer for my future repairs. (Original) Je vais faire faire une estimation pour les réparations. On me donne le prix et un vendeur passe. Il me propose une étude de cas et un scénario de financement. On m'appelle pour me dire que mon crédit est impeccable mais que le scénario proposé ne passe pas. Ce que j'entends c'est que. On crédit est impeccable mais qu'eux sont incompétents et ne connaissent pas le financement. Pressée parce que devant partir en voyage j'ai besoin d'un véhicule sécuritaire mais il est clair que j'irai dans un autre concessionnaire Ford pour mes futures réparations.

Mathias Douan

(Translated) I bought a 2016 Ford Escape and a 2015 Ford Fiesta without any pressure, very good service starting with Mr. Anthony from the sales department to Mr. Pascal Martin from the financial department. I really recommend (Original) J’ai acheté une Ford Escape 2016 et une Ford Fiesta 2015 sans aucune pression, très bon service à commencer par monsieur Anthony du service commercial jusqu’à monsieur Pascal Martin du service financier. Je recommande vraiment

Normand Brisebois

(Translated) In general the service is excellent, however I wonder where are stored tires that we entrust to you. Every time the tires come back to me clogged with mud, although I give them you clean. That there is mud in your warehouse, either, but cleaning the tires before installing them would be appreciated. Am I the only one complaining about this state of affairs? (Original) En général le service est excellent, cependant je me demande où sont entreposé les pneus que nous vous confions. Chaque fois les pneus me reviennent encrassés de boue, bien que je vous les remette propre. Qu'il y ai de la boue dans votre entrepôt, soit, mais nettoyer les pneus avant de les installer serait apprécier. Suis-je le seul à me plaindre de cet état de chose ?

Mario

Went for standard maintenance and I was surprised as to how well it went. I got promises when I purchased my vehicle a couple of years ago, and when I decide to cash in now, it was done in the most simplest way without having to pull out any paperwork. This was some real seem less experience for me between both departments. Like the way the service side has been revamped. I must say that there is some pretty good improvements in the last couple of years. Keep it up!

CharlesA24

Great service, if you have a problem there they will try to make it right!

Shawn St-pierre

(Translated) Vendor Service Number 1. On the other hand, the small manager of this concessionaire should perhaps retire or go on vacation. Service pretty stupid. In addition to eating and talking at the same time. You offered me 13,000 for my car ... On your site you had estimate 15,000 which is already meager as a price. When the car is still 20,000 I changed dealers. Suddenly I am offered 18,500 Very resonable ... In addition to not having anything new on your parking lot ... Supposedly (covid) again. Strangely enough, he had a lot of new ones (Original) Service des vendeurs Numéro 1. Par contre le petit gérant de ce concessionnaire devrait peut-être prendre sa retraite ou aller en vacances. Service asser bête. En plus de manger en même temps de parler.. Vous m'avez offert 13 000 pour mon auto... Sur votre site vous aviez estimer 15 000 ce qui est déjà maigres comme prix. Quand l'auto vos encore 20 000 J'ai changé de concessionnaire. Soudainement on m'offre 18 500 Très résonnable... En plus de ne pas avoir rien de neuf sur votre terrain d'auto... Supposement (covid ) encore une fois. Bizarrement a d'autre concessionnaire il avais beaucoup de nouveaux

Fee Bricoleuse

(Translated) Top staff, attentive. Whether for a new or used vehicle, they bend over backwards to ensure your project is completed in the best conditions. I recommend Sandra, second-hand saleswoman who took to heart found us a good opportunity to satisfy the whole family Thank you to her for her time, her availability, and her patience (Original) Personnel au top, a l'écoute. Que ce soit pour un véhicule neuf ou usagé, ils plient en 4 pour que votre projet aboutisse dans les meilleurs conditions. Je recommande Sandra, vendeuse en occasion qui a eu a cœur de nous trouvé une bonne occasion pour satisfaire toute la famille Merci a elle de son temps, de sa disponibilité, et de sa patience

Frank Narciso

Picked up my new 2018 Escape Sel on Friday and as usual the process was just amazing. Dealing with Kevin Lee, Lynne and Marie - Anne Bélanger was simply a pleasure. As I always say, when I am dealing with Olivier Ford I am with Family..... Thanks to all. Thanks for almost 30 years of superior customer service.I wouldn't think of doing business with any other Dealer than Olivier Ford....MERCI tout le monde. Manage Like · Reply · 1m · Edited

patrice bérubé

(Translated) excellent service, incomparable choice of vehicle. everything from start to finish was done by a professional team. Frédérique did an exceptional job during the delivery and sea to Marie-Anne for her after-sales follow-up. Bravo to the Olivier team (Original) excellent service, choix de véhicule incomparable. tout du début à la fin à été fait par une équipe de pro. Frédérique a fait un travail exceptionnel lors de la livraison et mer ci à Marie-Anne pour son suivi après-vente. Bravo à l'équipe Olivier

Arian Nguyen

George is a very dishonest used car sales rep. This dealer advertised 2011 Tucson GLS AWD for 11900 claiming there's only one scratch when I called to inquire. I made my decision based on that claim and decided to drive all the way from Toronto only to find out that the car has at least 8 panels scratched and dent which would have cost me well over 1000 to fix. What a complete waste of time. Why would you buy a car from a dealer that doesnt respect their customers time?

Simon Proulx

(Translated) 2nd vehicle bought at Olivier Ford. Mathieu is always listening to our needs. Lucie offers good service before taking possession of the vehicle. Flawless preparation by the service of aesthetics. Thank you to the team. (Original) 2e véhicule acheté chez Olivier Ford. Mathieu est toujours à l'écoute des nos besoins. Lucie offre un bon service avant la prise de possession du véhicule. Préparation sans faille par le service de l'esthétique. Merci à l'équipe.

lysette pelletier

(Translated) My partner bought a 2019 corvette yesterday, sacha gave him great service and QUICK RESPONSES unlike many other drummondville blainville and amos dealers with whom he tried to chat. And what about karine, a bright and resourceful girl who took care of the financing and the paprasse even outside of working hours. A big THANK YOU to both of you we will surely come back to see you for our next purchase even if we live in Saguenay 5 hours away. The other garages should take your example, OLIVIER FORD's win. ???? (Original) Mon conjoint a acheté une corvette 2019 hier , sacha lui a donné un super service et des RÉPONSES RAPIDE contrairement a plusieur autres concessionnaires de drummondville blainville et amos avec qui il a essayé de discuter . Et que dire de karine une fille allumé et débrouillarde qui s est occupé du financement et de la paprasse même en dehors de s est heure de travaille . Un gros MERCI a vous deux on va surement retourner vous voir pour notre prochaine achat même si on demeure au saguenay a 5 heures de route . Les autres garages devraient prendre exemple sur vous , la gagne de OLIVIER FORD . ????

Georges L.

Lucie! Thank you!! I love my new 2019 Harley Davidson! Thank you Denis, Antoine, André! Love! Peace!

Jennifer L.Dagenais

Very good prices!

stephany royal

(Translated) Very difficult to get the correct information. Seems to lack communications within the team. Great service for the choice of the used vehicle. During the transaction, we made it clear that we needed the vehicle in 1 week and that we wanted body repair. No problem we were told. In the end, a lot of problem. Delivery time added, body repair done very roughly and not complete, front brake not changed correctly, drive shaft which gives way after as little as 2 weeks ... let's try to reach the manager to find arrangements, still without news. We have a feeling of having been taken in. When taking possession, the vehicle cannot be washed with the writings still in the windshield ... Be careful! (Original) Très difficile d'obtenir l'information juste. Semble manquer de communications au sein de l'équipe. Super service pour le choix du véhicule d'occasion. Lors de la transaction, nous avons fait la précision que nous avions besoin du véhicule dans 1 semaine et que nous voulions une réparation de carrosseries. Pas de problème qu'on nous a dit. Au final, bcp de problème. Délai de livraison ajouté, réparation de carrosseries fait très grossièrement et pas complet, frein avant pas changé correctement, drive shaft qui lâche après aussi peu que 2 semaines... tentons de rejoindre le directeur pour trouver des arrangements, tjrs sans nouvelles. Nous avons un sentiment de nous avoir fait avoir. Lors de la prise de possession, vehicule pas laver avec les ecritures encore dans le windshield...Faites gaffe!

isa isa

(Translated) Save yourself time and don't go there. If you are looking for an electric go see another brand or limit another dealer. They rescheduled my appointment 4 times, once the car was not present and they did not warn me. And pretty sure it's illegal to disclose who you're selling the car to even if it's Denis Coderre (I couldn't care less if it's the Pope). Lack of deep professionalism, if you want to buy a car. I wasn't aware that you had to tattoo your financial statue on your forehead. No I'm not going to dress my Prada to make me feel like a human being, when the employees look like they're straight out of H&M. This just enlightened me that the Mustang is nothing but a Ford in a tuxedo, you don't need to fight for that. When there is much better on the market. (Original) Sauvez vous du temps et n'allez pas là. Si tu cherches une électrique va voir chez une autre marque ou limite un autre concessionnaire. Ils ont receduler mon rendez-vous 4 fois, une des fois l'auto n'était pas présente et ils m'ont pas prevenue. And pretty sure que c'est illégale de disclose à qui tu vend l'auto même si c'est Denis Coderre (I couldn't care less si c'est le pape). Manque de professionalisme profond, si tu veux acheter une auto. J'étais pas au courant qu'il fallait tattouer son statue financier sur le front. Non je vais pas habiller mon Prada pour me faire sevir comme un être humain, alors que les employés ont l'air d'être sorti tout droit du H&M. Ceci m'a juste éclairé sur le fait que la mustang n'est rien qu'une Ford en tuxedo, ce n'est pas la peine de ce battre pour ca. Quand il y a bien mieux au marché.

Geneviève Laflamme

(Translated) Super service * A1 I had a problem with my car and even during the period of tire change the manager Dominic did not hesitate to help me thank you !!!! ???? (Original) Super service*A1 j'ai eu un problème avec ma voiture et même en pleine période de changement de pneus le responsable Dominic n'a pas ésiter à m'aider merci!!!!????

Nadine Lauzon

(Translated) Nice experience at Olivier Ford. Mr. Levasseur, the seller, and Ms. Bélanger, who greeted us when we took possession, were very professional. I highly recommend this dealer. (Original) Belle expérience chez Olivier Ford. M. Levasseur, le vendeur, et Mme Bélanger, qui nous a accueillis lors de la prise de possession, ont été d'un grand professionnalisme. Je recommande ce concessionnaire vivement.

yassine soubai

(Translated) Thank you to Lucie for your very good service very good quality Explain well and very smiling and funny and thank you also to Gino I loved my service I will come back for sure (Original) Merci à Lucie pour ton très bon service très belle qualité Explique bien et très souriante et drôle et merci aussi à Gino j’ai adoré mon service je vais revenir c’est sûr

Audrey Fournier

(Translated) Very good service with Lucie, explains the operation of the cars well and very friendly (Original) Très bon services avec Lucie, explique bien le fonctionnement des voitures et très sympathique

Quentin Lux

(Translated) Poor service and communication from both the workshop and the management. After 3 months of waiting for a piece out of stock without a courtesy car, we found our car in a dirty condition: no protection plastic inside made dirtier than when it arrived, flat battery with the fog lights remained on by employees and critical oil level. When the head of the workshop, always unreachable as the management who after many messages never bothered to call, was warned, his only answer was: "We have the best customer service in Canada, it just did not have to click with you. " It seems that a good past reputation today justifies being able to make fun of certain customers. No excuses or commercial gestures to repair the damage, even the customer service of Ford was not able to get in touch with the foreman who does not seem to follow any records or cars that go into his garage because was absolutely not aware of what had been done on our self and justified the mistakes made by the fact that he was not there (strange for a workshop leader?). Once the problem of the battery admitted, they just recharged the battery (dead) and we proposed a new for $ 300 .... Hard to believe that our car was well treated if even the levels were not done leaving the workshop. Formerly Ford's name was still a sign of quality and respect for the customer but it seems that some dealers abuse this image to justify their hourly rate without offering the rest. Olivier Ford is shaming Ford's reputation. (Original) Service et communication déplorables de la part de l'atelier comme de la direction. Après 3 mois d'attentes pour une pièce en rupture de stock sans voiture de courtoisie, nous avons retrouvé notre auto dans un sale état: pas de plastiques de protection à l'intérieur rendu plus sale qu'à son arrivée, batterie à plat avec les anti-brouillards restés allumés par les employés et niveau d'huile critique. Lorsque le chef d'atelier, toujours injoignable comme la direction qui après de nombreux messages n'ont jamais pris la peine de rappeler, en a été averti, sa seule réponse fut: "Nous on a le meilleur service à la clientèle du Canada, ca a juste pas dû cliquer avec vous". Il semble qu'une bonne réputation passée justifie aujourd'hui de pouvoir se moquer de certains clients. Ni excuses ni gestes commerciaux pour réparer le tort, même le service à clientèle de Ford ne fut capable d'entrer en contact avec le chef d'atelier qui ne semble faire aucun suivi des dossiers ni des autos qui rentrent dans son garage puisqu'il n'était absolument pas courant de ce qui avait été fait sur notre auto et justifie les erreurs commises par le fait qu'il n'était pas là (étrange pour un chef d'atelier?). Une fois le problème de la batterie admis, ils ont juste rechargé la batterie (morte) et nous ont proposé une neuve pour 300$.... Difficile de croire que notre auto fut bien traitée si même les niveaux n'ont pas été fait en quittant l'atelier. Autrefois le nom de Ford était encore signe de qualité et de respect du client mais il semble que certains concessionnaires abusent de cette image pour justifier leur tarif horaire sans offrir le reste. Olivier Ford fait honte à la réputation de Ford.

Chris Bell

(Translated) Great experience! Thanks to Véronique, Frédéric and Pascal for the incredible and efficient service !!! …

genevieve turmel

(Translated) It's unfortunate to say but for my part, the services, they are a little lost ... I was at the end of April to do an oil change and I had to change my 2 air filters. I pay my invoice for the oil change and my 2 filters. 2 weeks later, I receive a call from the service to take an appointment with them to install my pollen filter which was "backoder" hummm I did not even know it had not been installed. I took my rv in July ... I go to my rv and they were going to make me pay for the filter again. I told them well no I already paid it. She checks the system. She said oh yeah. And today I get a call to give me an air filter rv. There I told them well I was last week to install the pollen filter and there I have to go back for my air filter, she said for a moment ... She comes back; we are sorry we forgot to enter it in your file. There my question is what they are really installing my 2 air filters ??? ???? (Original) C'est malheureux à dire mais pour ma part, aux services, ils sont un peu perdus... J'ai été en fin avril faire un changement d'huile et j'étais dû pour faire changer mes 2 filtres à air. Je paie ma facture du changement d'huile et mes 2 filtres. 2 sem plus tard, je reçois un appel du service pour prendre un rv avec eux pour faire installer mon filtre a pollen qui était "backoder" hummm je ne le savais même pas qu'il n'avait pas ete installer. J'ai pris mon rv en juillet... Je vais à mon rv et ils allaient me le refaire payer le filtre. Je leur aie dit ben non je l'ai déjà payé. Elle verifie dans le système. Elle dit ah ben oui. Et aujourd'hui je reçois un appel pour me donner un rv pour filtre a air. Là je leur dit ben j'ai été la semaine passée pour faire installer le filtre à pollen et là faut que je retourne pour mon filtre a air, elle dit un instant... Elle revient; nous somme désolé nous avons oublié de l'inscrire a votre dossier. Là ma question est ce qu'ils sont vraiment installer mes 2 filtres a air???????

Maxim Pushchaev

Thank You very much the service was exceptionaly fast and professional thank you David

Jeje H

Friendly service at the parts dept. Useful advice.

Mathieu Carrière

Good and fast service

Gabriel Hébert

(Translated) Extremely satisfied with the service, even after having encountered a problem with the painting's rating, we came to a satisfying understanding. Great shopping experience for my Chevrolet Colorado 2018 user !!! I recomamde !!! (Original) Extrêmement satisfait du service, même après avoir rencontre un problème du coter de la peinture, nous en somme venue a une entend satisfesante. Super expérience d'achat pour mon Chevrolet Colorado 2018 usager !!! Je recomamde!!!

Younes BOUAOUAD

Great dealership, good follow up and nice experience dealing with Simon in sales and Julie in delivery departments.

Anthony Taylor

The place To go for your next car.

Etienne Champanhet

Egg head that sits next to the door threatened me when I asked the receptionist for a refund on my 200$ deposit because I bought a car else where. You guys are very lucky that I’m calm and didn’t call the cops and cause a scene.

Robert Adam

(Translated) I had body repairs done at olivier ford for bulbs in front of the hood which was the most important and some small repairs they called me to bring my second key since they cannot move my vehicle so I 'bring my second key which worked perfectly the manager tells me that he has changed the battery of my controller and it does not work anymore so my controller is finished. I go to look for my vehicle and I go to the parts to order a controller when I get out of my vehicle I see that the front of my hood has not been done. I didn't go to the parts I went back to tell them they gave me an appointment two weeks later. So I had ordered a parts controller to replace it at the next hood appointment. I am going to look for my vehicle the director tells me no need for another controller I have your controllers configured and I am not charging you for that. The next day I come to start my vehicle, none of the levers work. the following week I call to say that it only works intermittently on a voicemail box. I am called back to tell me that they are on vacation so to go to the service they will arrange that for me. So I walked out of there with a bill of $ 182.96 for changing two batteries that for so much the body shop manager had told me he had to change and they don't want to hear anything about refunding my bill. I have repaired my vehicle to sell it and change vehicles and it is certain that it will not be at Olivier Ford and my wife also elsewhere and I will never recommend to those around me either. (Original) J'ai fais faire des réparations de carrosserie chez olivier ford pour des bulbes en avant du capot qui était le plus important et quelques petites réparations on m'appel pour que j'apporte ma deuxième clé puisqu'il ne peuvent déplacer mon véhicule donc j'apporte ma deuxième clé qui fonctionnait parfaitement le directeur me dit qu'il a changer la batterie de ma manette et ça ne fonctionne pas plus donc ma manette est fini. je vais chercher mon véhicule et je vais aux pièces pour commander une manette en sortant de mon véhicule je vois que le devant de mon capot n'a pas été fait. je n'ai pas été aux pièces je suis retourner pour leur dire ils m'ont donner un rendez-vous deux semaines plus tard. Alors j'avais commander une manette aux pièces pour l'a remplacer lors du prochain rendez-vous pour le capot. je vais chercher mon véhicule le directeur me dit pas besoin d'une autre manette j'ai fais configurer tes manettes et je ne te charge rien pour ça. Le lendemain je viens pour démarrer mon véhicule aucune des manettes ne fonctionne. la semaine suivante j'appel pour dire que ça fonctionne seulement par intermittence sur une boîte vocale. on me rappelle pour me dire qu'ils sont en vacances donc d'aller au service ils vont m'arranger ça. Donc je suis sorti de là avec une facture de $182.96 pour avoir changer deux batteries que pour tant le directeur de la carrosserie m'avait dit qu'il avait changer et ils ne veulent rien entendre de rembourser ma facture. J'ai fais les réparations de mon véhicule pour le vendre et changer de véhicule et c'est sûr et certain que ça ne sera pas chez Olivier ford et ma conjointe aussi d'ailleurs et je ne recommanderai jamais à mon entourage non plus.

Rene Piche

(Translated) Very good impeccable and fast service (Original) Très bon service impeccable et rapide

Francois Robinson

The service is ok, altough I was assured it would take an hour to work on my car and 50 minutes after I gave my key, my car was still in the parking lot, so expect to wait longer than you were told. Otherwise good experience, staff was friendly and the place was clean.

Oleg Mititelu

To avoid. Bad service. They say they inspect the cars. Bought first truck. Almost killed myself on highway because of malfunction of brakes. Changed after with another one. I had to change the shocks, tires and all the liquids.

Patrick Mahoney

(Translated) This is our 2nd rental at Olivier Ford and I must say that the delivery experience is always pleasant. Throughout our rentals we were treated with courtesy and respect. Olivier Ford staff work hard to ensure the customer experience is perfect. Thanks to the whole team. (Original) Il s'agit de notre 2ième location chez Olivier Ford et je dois dire que l'expérience de remise est toujours agréable. Tout au long de nos locations nous avons été traité avec courtoisie et respect. Le personnel d'Olivier Ford travaille bien afin de s'assurer que l'expérience client soit parfaite. Merci à toute l'équipe.

Alex Haddou

(Translated) I had really bad service with Ms. Moly on duty! An invoice that she made me paid then that she put in the name of another car dealer and then I called her, she told me to make arrangements with the other dealer and she had no time for me! (Original) J'ai vraiment eu un mauvais service avec Mme Moly au service! Une facture qu'elle ma fait payé puis qu'elle à mit au nom d'un autre dealer d'auto puis par la suite, je l'appel , elle me dit de m'arranger avec l'autre dealer pis qu'elle avait pas le temps pour moi!

Dominique Grégoire

(Translated) When you choose a dealer when you had an accident to have your vehicle repaired ... you are waiting to have an outstanding service .... I can assure you that the bodywork service is really a big zero !! !! The lady who receives you gives you an appointment next week to make the repairs ... we present at the agreed time .... to be told sir I call you yesterday .... no no call ... the vehicle replacement not available .... the insurance does not give the green light for renting ... very big lack of communication more and more the lady who is really not nice and extremely arrogant ..... I n have never seen her my whole life ... besides want to load us for a .25c rust .... eillllle the back door is smashed ..... we can not guarantee our work .... lodged her. ... never seen her in my life Can you put your panties M Olivier and do your job as it should .... the lady has the bodywork .... she would have been entitled to his 4% to have spoken so it is unacceptable ...... especially from a dealer ... it would be most important to advise your employees to be respectful and to have a minimum of discretion. ... I can not wait to see your beautiful result finished with the rust behind a truck 2016 commercially assured thank you good day !!!!! (Original) Quand tu choisi un concessionnaire lorsque tu as eu un accident pour faire réparer ton véhicule .... tu t attend a avoir un service hors pair .... je peux vous assurer que le service de carrosserie est vraiment est un gros zero !!!! La dame qui te reçoit te donne un rendez vous la semaine prochaine pour faire les réparation... on se présente a l heure convenue .... se faire dire Monsieur je vous appeler hier .... non aucun appel ... le vehicule de remplacement pas disponible .... les assurance n on pas donner le feux vert pour la location ... très gros manque de communication en plus en plus la dame qui est vraiment pas gentille et extrement arrogante ..... je n ai jamais vu sa de ma vie entière... en plus y veulent nous charger pour un .25c de rouille .... eillllle la porte arriere est défoncés ..... on ne peux garantir notre travail .... cossé sa .... jamais vu sa de ma vie Pouvez vous mettre vos culotte M Olivier et faire votre travail comme il se doit .... la dame a la carosserie .... elle aurais eu droit a son 4% avoir parler ainsi c est inacceptable ...... surtout venant d un concessionnaire ... il serais des plus important d aviser vos employé d etre respectueux et d avoir un minimum de jugeote.... j ai tres hate de voir votre beau resultat fini avec la rouille en arriere d un camion 2016 assurés commercialement merci bonne journée!!!!!

Romeo Sacchetti

After one year in the making I finally recieved my 2020, 850 hp supersnake wide body. Thank you to all the team at Oliver Ford. ????????

Marie-Josée Labelle

(Translated) I took possession of my new car today and had excellent service from Lucie Poulin with whom I finalized my purchase. Thank you Olivier Ford (Original) J'ai pris possession de ma nouvelle voiture aujourd'hui et j'ai eu un excellent service de Lucie Poulin avec qui j'ai finalisé mon achat. Merci Olivier Ford

Wood 4484

(Translated) We received very good service from Nicolas Lefebvre, automotive consultant, honest, courteous, helpful and smiling. thank you Nico (Original) Nous avons reçu un tres bon service avec Nicolas Lefebvre consultant automobile, honnêté,courtois ,serviable et souriant. merci Nico

pejman pirayesh

We had fixed an appointment 2 days before, In due course, Neither the person was there nor the car.

Vincent Lerouvillois

(Translated) I call in the morning the department of used to come see a car that I really wanted, I'm told "yes yes no problem we are waiting for you tonight 18h". I leave my name and phone number. In the evening I am 1 hour drive to come, when I arrived they told me: "The boss took it to go on vacation for 2 weeks Sorry, can we take your coordinates to remind you?" I do not know what exasperates me the most in this story. (Original) J'apelle le matin le département des usagés pour venir voir une voiture que je voulais vraiment, on me dit "oui oui pas de problème on vous attend ce soir 18h". Je laisse mon nom et numéro de telephone. Le soir je fais 1 heure de route pour venir, à mon arrivée on me on me dit : "Le boss l'a prise pour partir en vacances pendant 2 semaines. Désolé. On peut prendre vos coordonées pour vous rappeler?" Je ne sais pas ce qui m'exaspère le plus dans cette histoire.

Mohan Monany

(Translated) Thank you to Anthony, an excellent salesperson who is professional, caring and eager to provide quality service to the customer. Really THANK YOU for making this important moment a good one. Thank you also to Karine Mc Sween who is a caring professional and also eager to best meet the needs of clients. Superb team to which we will be loyal for the next few years !!! (Original) Merci à Anthony, excellent commercial qui est professionnel, bienveillant et désireux de rendre un service de qualité au client. Vraiment MERCI d'avoir fait de ce moment important un bon moment. Merci à Karine Mc Sween également qui est une professionnelle bienveillante et désireuse aussi de répondre au mieux aux besoins des clients. Superbe équipe à laquelle nous serons fidèles pour les prochaines années !!!

Guy Lussier

(Translated) Excellent service with Véronique Bélanger she explained all the operation of the vehicle to me she is taking care of the insurances plates take back my old vehicle thank you. And thank you to Mrs Daniel Pharand for offering me my WOW vehicle. So I highly recommend Olivier Ford. (Original) Excellent service avec Véronique Bélanger elle m'a toutes expliqué le fonctionnement du véhicule elle c'est occuper des assurances plaques reprendre mon ancien véhicule merci. Et merci à Mrs Daniel Pharand pour m'avoir proposer mon véhicule WOW. Donc je recommande fortement olivier ford.

Paula Restrepo

Tank You Stéphane vers professional and Marie Anne for explaining the car

Léo Octavius

(Translated) Superb service !!! No complaints. I highly recommend! (Original) Superbe service!!! Rien à redire. Je recommande fortement!

Stéphanie D.

(Translated) I wanted to share my experience, more specifically for the service department. I went once for a fairly urgent repair (the check engine) After talking to MOLLY at the service, she managed to find us an appointment the same day :) Yes, like all dealer garages, the prices are high. This is not a backyard garage! The service obtained is worth the trip. The same goes for the purchase and installation of my summer tires. A bit at the last minute for us but, once again, MOLLY was able to order us tires at good prices and find us an appointment quickly. This customer service person is polite, outgoing and knows her department very well. She even offered to call her back if I wanted her help filling out the coupon! I have never had such service (and we have visited garages and dealerships !!!) I have a Honda ... But I will continue to go see Molly at Ford !!! Thank you! (Original) Je souhaitais partager mon expérience, plus précisément pour le département du service. Je suis allée une fois pour une réparation assez urgente (le check engine) Après avoir discuté avec MOLLY au service, elle a réussi à nous trouver un rendez vous la journée même :) Oui, comme tout les garages des concessionnaires, les prix sont élevés. Ce n'est pas un garage de fond de cour! Le service obtenu vaut le déplacement. Même chose pour l'achat et la pose de mes pneus d'été. Un peu à la dernière minute pour nous mais, encore une fois, MOLLY a su nous commander des pneus à bons prix et nous trouver un rendez vous rapidement. Cette personne au service à la clientèle est polie, avenante et elle connait très bien son département. Elle m'a même offert de la rappeler si je souhaitais son aide pour remplir le bon de remise! Je n'ai jamais eu un tel service (et nous en avons visiter des garages et des concessionnaires!!!) J'ai une Honda... Mais je continuerai d'aller voir Molly chez Ford!!! Merci!

Jeffrey Corcoran

Thanks Lucy, Lynn, and Cyrill Love my new Escape, You made buying my car fun.

Richard Latour

Good service

David Lavallee

Just bought a new Mustang convertible. Buying the car was smooth with Daniel but the delay to build was 3 months (not 2). Car was delivered in good shape and the tour with Marie-Anne was useful given all the numerous features.

Mario Trépanier

(Translated) Unparalleled experience. Best sales team I have ever had. Proven once again. My sales consultant Daniel Beaudry is exceptional, knows his product and knows how to advise according to my needs, all with zero pressure. …

Carl Beaulieu

(Translated) Following my opinion, I was contacted by a member of Olivier Ford in order to remedy the situation. Afterwards I can see that they are trying to do everything to correct the situation ... I recommend Olivier Ford. (Original) Suite à mon avis , J’ai été contacter par un membre de Olivier Ford afin de remédier à la situation. Après coup je voit bien qu’ils essaient de tout faire afin de corriger le tir ... je recommande Olivier Ford .

Dave Cossette

(Translated) I would like to thank the entire team at Olivier Ford for the fabulous experience. Richard, Marie-Anne and Karine were professional, courteous and attentive to my needs. …

Myriane Aubrey

(Translated) I had an appointment at noon for a second-hand vehicle, I moved from the north shore (1h20 one way + 1h20 return so 2:40 total) to finally be told on site that they sold the vehicle the day before . Nobody called me to advise me and avoid this 100% useless trip. Really disappointed. Poor internal communication management. (Original) J'avais rendez-vous à midi pour un véhicule d'occasion, je me suis déplacée de la rive-nord (1h20 allé + 1h20 retour donc 2h40 total) pour finalement me faire dire sur place qu'ils ont vendu le véhicule la veille. Personne ne m'a appelé pour m'aviser et m'éviter ce déplacement 100% inutile. Vraiment déçu. Mauvaise gestion de communication a l'interne.

Jean-Sébastien Normandin

(Translated) Good services .... My license to mend a bit with the Ford brand following a very bad experience at other dealerships. Thank you. …

Mike

(Translated) Excellent service, seller very present during the purchase process to answer all our questions. Negative point: you have to be patient when buying an electric vehicle (2021 this is a new technology) and no way to follow the purchase (what process are they in and when will we receive our car) And unfortunately, the information regarding new vehicles on the olivier ford website is not all up to date. (Original) Excellent service, vendeur très présent lors du processus d'achat pour répondre à tous nos questions. Point négatif: il faut être patient lorsqu'on achète un véhicule électrique (2021 il s'agit d'une nouvelle technologie) et aucun moyen de suivre l'achat (a quel processus sont-ils rendues et quand recevrons nous notre auto) Et malheureusement, les informations concernant les nouveaux véhicules sur le site d'olivier ford ne sont pas toutes à fait a jour.

Ecaterina Sevciuc

(Translated) I had a really good experience of buying a car at Oliver Ford is being served by Antoine who is true specialist who has a good attitude, is very kind and responsible, I found Antoine a sales consultant who represents a true screwing of a serious company. Thank you !!! (Original) J'ai eu une vraiment belle expérience d'acheter une voiture chez Oliver Ford est être servi par Antoine qui est vrai spécialiste qui a une bonne attitude , est très gentil et responsable, moi j'ai trouvé Antoine un conseiller en ventes qui représente un vrai vissage d'une compagnie sérieuse. Merci à vous !!!

Malek Bezzi

(Translated) Well received by Anthony, he made us feel very comfortable and he listened! Thank you, (Original) Bien acceuillie par Anthony, il nous a mis très a l'aise et il été a l'ecoute! merci,

Barrie Biddulph

Fast efficient service . Good service personnel

France ST-Hilaire

(Translated) Antony was very attentive, respectful and available, he met our expectations. Thank you so much ,. France and Philippe buyer of a Ford F 150 (Original) Antony fut très attentionné respectueux et disponible il a répondu à nos attentes. Merci beaucoup ,. France et Philippe acheteur d'un Ford F 150

Karim Fayez

Reading the reviews, and comparing ford dealers to buy my from, I went to this dealership to compare. It looks good at first glance, but the salesman (Alain?) was just trying to get through dealing with me, offering many extras that I'm afraid would just be fake promises like the several people who've had bad experiences here. I did not feel comfortable, will have to go to Montmorency Ford to shop.

Louis H

Great experience buying my used car! They went above and beyond to make it amazing! Thank you to Lucie for her excellent service and to Patrick taking me through the whole process!

Andrea R

(Translated) The initial experience was excellent, I received very good service until the sale of my car. Before closing the sale, the executive assistant (Marco SL) promised to make sure that any scratches and chipping marks would be repaired. He explained to me the procedure they would do on my car. After going back to Olivier Ford more than 5 times and having had to take time off work for something that should have been done on the first date. To this day, the car has still not been repaired the way he promised me when I bought my car. I contacted him several times and left voicemail messages ... I never heard back from him. It is very unpleasant to have to run after a service that was promised when buying the car…. and the worst part about this whole situation is that it is I who seem to be the person with the problem when it is you who have not done your job as discussed. Very disorganized - poor communication between employees. Following all this, I do not recommend Olivier Ford at all for the purchase of a car UPDATE: Even though they answered below ... nothing was done. **** The initial experience was great, I received very good service up until the sale of my car was completed. Before closing the sale, the assistant director (Marco SL) promised to ensure that the scratches and chip marks would be repaired and explained how they would do it. After returning to Olivier Ford over 5 separate times and having to take time off of work for something that should have been done during the first appointment. My car has yet to be repaired in the way that Marco had promised at the time of purchase. I have called him numerous times and left voicemails… without a call back. It's unfortunate to have to chase for a service that was promised during purchase (and the only reason I bought the car) Very disorganized - bad communication between the employees. Everyone kept giving me different information. It has been one headache after another with Oliver Ford St Hubert - would NOT recommend purchasing a vehicle here. Update: Even though they replied to this review, it was simply just for show - nothing was done. (Original) L'expérience initiale a été excellente, j'ai reçu un très bon service jusqu'à la vente de ma voiture. Avant de conclure la vente, l’assistant à la direction (Marco SL) a promis de s'assurer que les égratignures et les marques d'écaillage seraient réparées . Il m’a expliqué la procédure qu’ils feraient sur ma voiture. Après être retourné chez Olivier Ford plus de 5 fois et avoir dû m'absenter du travail pour quelque chose qui aurait dû être fait lors du premier rendez-vous. A ce jour, la voiture n'a toujours pas été réparée de la façon qu’il m’avait promis au moment de l'achat de ma voiture. Je l'ai contacté à plusieurs reprises et laissé des messages vocaux… Je n’ai jamais eu aucun retour d’appel de sa part. Il est très désagréable d'avoir à courir après un service qui a été promis lors de l'achat de la voiture …. et le pire dans toute cette situation est que c’est moi qui semble être la personne a problème quand c’est vous qui n’avez pas fait votre travail tel que discuté. Très désorganisé - mauvaise communication entre les employés. Suite à tout cela, je ne recommande pas du tout Olivier Ford pour l’achat d’une voiture UPDATE: Même s'ils ont répondu ci-dessous ... rien n'a été fait. **** The initial experience was great, I received very good service up until the sale of my car was completed. Before closing the sale, the assistant director (Marco SL) promised to ensure that the scratches and chip marks would be repaired and explained how they would do it. After returning to Olivier Ford over 5 separate times and having to take time off of work for something that should have been done during the first appointment. My car has yet to be repaired in the way that Marco had promised at the time of purchase. I have called him numerous times and left voicemails…without a call back. It's unfortunate to have to chase for a service that was promised during purchase (and the only reason I bought the car) Very disorganized - bad communication between the employees. Everyone kept giving me different information. It has been one headache after another with Oliver Ford St Hubert - would NOT recommend purchasing a vehicle here. Update: Even though they replied to this review, it was simply just for show - nothing was done.

Marie josee Beaulieu

(Translated) Excellent service for picking up the vehicle. Thanks to Lucie! (Original) Excellent service pour la prise en charge du véhicule. Merci à Lucie!

linda poirier

Cyril was great and so was Lucy wjo was very helpful. Gino could not even return my call or text

Natalia L

BUYERS BEWARE: CROOKED DEALER I purchased a used vehicle here back in 2016, and asked to have have some add ons including a hitch, remote starter, and custom mats for my Ford Explorer. The first red flag was when we finalized the sale, I noticed they had labelled the extras as "winter tires". When I mentioned this, they said not to worry and that everything would be there when I came to pick up the vehicle. When I did, the car mats were missing (a $400 value), and the manager said he would order them and have them ready the next time I came to Montreal. I called over a dozen times, just to be ignored and dismissed. Given the fact that I paid the asking price of the vehicle, this is still an extra I paid out of pocket. The new manager said they had some issues with the previous manager who sold the vehicle to me and again, said they would look into to. To this day I still am not getting through to them. Update: Even though they replied to this review, it was simply just for show and all efforts on their part are still nil.

Amélie A. Latulippe

(Translated) Excellent service from Jonathan Maltais! If I could give a 10 star I would without hesitation. I was really impressed with his help. He has been very active in ensuring that my F-150 purchase is completed as soon as possible although it is very difficult to get vehicles these days. Once again, thank you for the impeccable service. I start again strongly. (Original) Excellent service de la part de Jonathan Maltais! Si je pouvais donner un 10 étoiles, je le ferais sans hésitation. J'ai été vraiment impressionné par son aide. Il a été très actif pour s'assurer que l'achat de mon F-150 soit exécuté dans les meilleurs délais même s'il est très difficile d'obtenir des véhicules ces temps-ci. Encore une fois, merci pour son service impeccable. Je recommence fortement.

Mimi Vincent

(Translated) Thanks to Rachel who has been very patient with me. I never felt any pressure and always got good advice. Thank you and see you in 17 months! (Original) Merci à Rachel qui a été très patiente avec moi. Je n'ai jamais senti de pression et toujours de bons conseils. Merci et on se voit dans 17 mois!

Danielle Poitras

(Translated) Great repair performed the service exceeded my expectations great service (Original) Super réparation exécuté le service à dépassé mes attentes super service

Maggy Cabral

Thank You michel awesome service

Christine Desnoyers

(Translated) My husband and I were extremely satisfied with our salesperson, Kevin-Lee Romme, who from the start was able to give us confidence and listen to our needs, without putting pressure on us. And he found us the 2018 F150 which perfectly met our desires and within our budget and we are very satisfied. Charles in finance explained to us all the other options available to us. Marie-Anne at delivery knows the vehicle well and presents it to us. We found a very small spot of nothing-at-all on the ceiling in the back and they offered us an interior-exterior cleaning which we will be doing soon. From the start until now (2 weeks), we are very satisfied with the Olivier Ford team who took care of us, thank you! (Original) Mon mari et moi avons été extrêmement satisfait de notre vendeur Kevin-Lee Romme qui a su dès le début nous mettre en confiance et être à l'écoute de nos besoins, sans nous mettre de pression. Et il nous a trouvé le F150 2018 qui répondait parfaitement à nos désirs et selon notre budget et nous sommes très satisfaits. Charles aux finances nous a bien expliqué toutes les autres options qui s'offraient à nous. Marie-Anne à la livraison connait bien le véhicule et nous le présente bien. Nous avons trouvé une toute petite tâche de rien-du-tout au plafond à l'arrière et ils nous ont offert un nettoyage intérieur-extérieur que nous irons faire bientôt. Du début jusqu'à maintenant (2 semaines), nous sommes très satisfaits de l'équipe d'Olivier Ford qui se sont occupés de nous, merci!

Claudette Levesque

(Translated) It's good, they explained to me that it was good to go there from time to time at least once a year to see if there are any recalls or guarantees still on the car so I understood correctly and I found that knew full …

Karim Khadhraoui

(Translated) Impeccable service. I booked a 2018 ford escape with a deposit of $ 100. Unfortunately, the price was too much for my budget (interest rate too high). So, they refunded my deposit to me without any problem, which is not the case with some other reseller. Thanks Cyril (Original) Service impeccable. J'ai réservé un ford escape 2018 avec un dépôt de 100$. Malheuresement, le prix était trop pour mon budget (taux d'intérêt trop élevé). Alors, il m'ont remboursé mon dépôt sans aucun problème ce qui n'est pas le cas chez certain autre revendeur. Merci Cyril

JF Demers

(Translated) Bad experience. Great waste of time and energy. Very poor communication between sales and the garage. Very poor communication between sales and the customer. I went to an appointment for absolutely nothing at the request of the seller. He blames the garage for late deliveries but does not follow up with his customers. Serious lack of professionalism. (Original) Mauvaise expérience. Grande perte de temps et d'énergie. Très mauvaise communication entre les ventes et le garage. Très mauvaise communication entre les ventes et le client. Je me suis présenté à un rendez-vous pour absolument rien à la demande du vendeur. Il blame le garage pour les retards de livraisons mais ne fait pas le suivi avec ses clients. Grave manque de profesionalisme.

Marc-André Bisson

(Translated) I had a very good service by friendly and experienced people who are there to meet my needs they were able to advise me to a car that met my needs thank you very much Lucie and Denis Lemire for welcoming me and advised me recommends Olivier Ford at 100% (Original) J'ai eu un très bon service par des gens accueillant et expérimenté qui sont là pour répondre à mes besoins ils ont su me conseiller vers une voiture qui répondait a mes besoins merci beaucoup Lucie et Denis Lemire pour m'avoir bien accueilli et conseillé je recommande Olivier Ford à 100%

parisellaalain Parisella

(Translated) I just bought a 2011 Volkswagen Tiguan for my daughter and was very satisfied with the service I received from Patrick Giguère. (Original) Je viens d'acheter un Volkswagen Tiguan 2011 pour ma fille et j'ai été très satisfait du service que j'ai reçu de Patrick Giguère.

Jeff Lambert

I HAD AN EXCELLENT SERVICE WITH FRÉDÉRIC AND MARIANNE THANK YOU

Dave M

ZERO STARS!!!! Take a look at stk# M-203, A 2021 F-150 with an MSRP of $48,039 and they have it listed for $61,984!! But wait!! They lowered the price for us to $57,884 so we could save $4,100 in "discounts"... $9,000 over MSRP. Never go here, rip off artists, shady practices and are only out to screw you out of your money. BEAWARE AND AVOID OLIVIER FORD AT ALL COST!!

Cherry-ann Dupres

No complaints. Had excellent customer service. Frederic is the best!

Daniel Frappier

Great service

Gabrielle Lanoie

(Translated) Excellent service during the purchase, but in terms of maintenance everything is spoiled. Condescension at the level of customer service, never the parts in stock, the customer must return 2 to 3 times to correct a problem / a recall, service done quickly: adjustments of the car defeated, wheel badly reassembled, inspections poorly made. . and so on. I have known dealers who treated their customers much better. (Original) Excellent service lors de l'achat, mais au niveau de l'entretien tout se gâche. Condescendance au niveau du service à clientèle, jamais les pièces en stock, le client doit revenir 2 à 3 fois pour corriger un problème/ un rappel, service fait rapidement : réglages de l'auto défaits, roue mal remontée, inspections mal faites... et j'en passe. J'ai connu des concessionnaires qui traitait beaucoup mieux leur clientèle.

Frank Cardinale

Service A1 hi to tony and mathieu and the gang

Marc Lavallee

Many years in business, means they have solid experience. Best Ford dealership in the area if you are looking for anything having to do with Shelby or Ford Performance vehicles. ????

Alexandre Gauvin

(Translated) Every time I leave Olivier Ford's place I feel like I'm being fooled. Promises of sale for the majority not respected, delivery deadlines pushed back, I had to fight with had to respect certain promises. In short, I do not recommend Olivier Ford in any way and advise all future buyers to write down the conditions of sale because they will forget to do so or just tell you that they have done it and it will not be. (Original) À chaque fois que je sors de chez olivier ford jai l'impression de mettre faites avoir. Promesses de vente pour la majorité non respectées, delais de livraison repoussé, jai du me battre avec eu pour respecter certaines promesses. Bref je ne recommande aucunement olivier ford et conseil à tous les prochains acheteurs de mettre sous ecris les conditions de vente parce qu'ils vont oublier de le faire ou juste vous dire qu'ils l'ont fait et cela ne le sera pas.

virginie hacala

(Translated) I bought a used car from Olivier Ford. The service from the sales team was great. N / A to Lucie Poulin who did a fantastic job. She took the time to explain to me in detail the purchasing process but also the functions of my car and left me her phone number in case I had any further questions. Thank you for your support and your good advice. (Original) J'ai acheté une voiture usagé chez Olivier Ford. Le service de l'équipe aux ventes étaient super. S/O à Lucie Poulin qui a fait un travail fantastique. Elle a pris du temps pour m'expliquer en détails le processus d'achat mais également les fonctions de ma voiture et m'a laisser son numéro de téléphone au cas ou j'avais d'autres questions. Je vous remercie pour votre support et vos bons conseils.

Nancy Cantin

(Translated) The cost of repairs is very expensive compared to other garages. I don't put 1 because the reception staff are nice. 3 years ago, I requested an estimate for the check engine light which remained on. Estimated $ 2,500. Been another garage that tells me that there is nothing serious. The light has since gone out. 3 years later, I decided to go back a second time for a repair for the suspension. Mistake. Estimated over $ 2,000. Another garage did my repair for $ 1000. Also, I had informed Ford of the problem before obtaining the estimate because the other garage had informed me. Ford has charged everything from 1.10 a time to over $ 130 an hour for diagnosis. The other garage took 30 minutes to find the problem when Ford knows its product better than the other garage and should have found it faster. In conclusion, the buying experience at Olivier Ford is excellent, the customer service courteous, but repairs out of warranty, stay away. Stephen Ratté (Original) Le prix des réparations est très cher comparé aux autres garages. Je ne met pas 1 car le personnel à l'accueil est gentil. Il y a 3 ans, j'avais demandé un estimé pour la lumiere check engine qui restait allumé. Estimé 2500$. Été autre garage qui me dit qu'il n'y a rien de grave. La lumiere s'est éteinte depuis. 3 ans plus tard, je decide de retourner une seconde fois pour une reparation pour la suspension. Erreur. Estimé de plus de 2000$. Autre garage a réalisé ma réparation pour 1000$. Aussi, j'avais informé Ford du probleme avant d'obtenir l'estimé car l'autre garage m'avait informé. Ford a tout de chargé 1.10 de temps à plus de 130$ de l'heure pour le diagnostic. L'autre garage a pris 30 minutes pour trouver le bobo alors que Ford connait son produit mieux que l'autre garage et aurait du le trouver plus rapidement. En conclusion, l'experience d'achat chez Olivier Ford est excellente,le service à la clientèle courtois, mais les reparations hors garantie, tenez vous loin. Stephen Ratté

Denis Lavoie

(Translated) Many thanks for the excellent service when purchasing my Ford Explorer. Particularly to Francois W, Gino and Lucie (Original) Un gros merci pour l excellent service lors de l achat de mon Ford Explorer. Particulièrement a Francois W ,Gino et Lucie

Kyle McDonald

March 1,2017 - Purchased a truck for my company, price was right - everything went very smooth. Six months later I realized that the vehicle had a different option than what I had discussed and signed for in the original sales contract. The option in question is deemed something that cannot be fixed and a replacement vehicle is needed. Also the option basically makes what I am doing illegal in the eyes of the government. After they realize that they are in the wrong and admit it, their solution is that they will find me an equivalent value truck with the same specs and corrected option - great that sounds reasonable. I get a call back, they can't find an equivalent so now insist I get a brand new truck and pay the difference. I kindly explain that I will not pay for a mistake that they are guilty of making. They proceed to explain to me that I will be causing them to lose money because I have driven my current vehicle for 6 months and that the new model (2017) are more expensive than my 2016 because of a new body style. I again refused to pay for any mistakes that I have nothing to do with. The dealership proceeds to offer a newer truck but lower model to try and my match my payments. Again I refuse. At this point I am now waiting for an answer as to what they will do for me. Meanwhile I need to make alternate arrangements to operate my business legally. I have set and expressed a clear deadline to resolve the problem otherwise I will have to proceed to pursue this at a higher level of authority. I am immensely disappointed about how unprofessional and low this dealer will go to avoid fixing a wrong that they are 100% responsible for. Especially after they have admitted that they are 100% at fault and recognize the problem and how severe it is for my business. In my line of work, if I make a mistake I will not leave the job or contract until the customer is not only satisfied, but content with how it all works out - EVEN if it may be a significant expense to me! Waiting for further information... UPDATE May 5,2017 - Until now I have not received any offer or any indication that anyone cares or wants to try and solve the issue. Was told by the manager that I do not understand what I have bought. In the process of wasting my time and money proceeding with legal action as of now.

Richard

Bought a 2019 Ford Ecosport ,in late February online/ telephone as I live in Ontario and I only wanted to make one trip to St.Hubert. Why Olivier : great selection of vehicles ,had the colour and options I wanted, the final price and my friend had bought cars from Olivier and he had stated the service was excellent. All the staff were great to deal with and they truly cared about my business. The receptionist/ sales administrator on the phone was my initial contact and she was extremely polite, spoke perfect English and immediately referred me to the right salesperson in Patrick. He made the process of buying the car from Ontario very easy and he was a pleasure to deal with throughout the whole process. Patrick handed off the closing of the deal to Andrew Gagnon . He was truly professional and had me in/out in fifteen minutes. This was 100% perfect for me. As I was about to leave the dealership with the vehicle I had a few concerns with the Ecosport.. I spoke to Patrick and he immediately referred me to Sacha the Sales Manager. . Wow! He was not going to let me leave the dealership until I was completely satisfied . Thirty minutes later I was a very happy client on my way back to Ontario. Everything Sacha promised me, he delivered on . I could not ask for more. Overall very friendly staff, they care about their clients , great service and very competitive pricing Thank- you

Robert Smith

Great service

Carlos Carranza

Thank you Lucie for your excellent service. I'll definitely be back. I recommend Olivier ford

Zhijian Zeng

Thank you antoine I am satisfied with my new mustang

Sandra Lanoë

(Translated) Really very disappointed with this dealership. I went there to make a purchase of a used vehicle, between inconsistency, unnecessary waiting ... to make me move for nothing in the end, in order to make the bill higher and to say that we do not will not deliver my vehicle! I get the feeling that if we don't have a budget of at least $ 10,000, we are not their clientele to pamper. In short, to avoid urgently! (Original) Vraiment très déçue par ce concessionnaire. Je m'y suis rendue pour faire un achat d'un véhicule d'occasion, entre incohérence, attente inutile... pour me faire déplacer pour rien au final, afin de rendre la facture plus élevée et le dire qu'on ne me livrerai pas mon véhicule! J'ai l'impression que si nous n'avons pas un budget d'au moins 10 000$, nous ne faisons pas partie de leur clientèle à chouchouter. Bref, à éviter de toute urgence!

Alex B.

(Translated) I did an oil change and a winter tire change. I was contacted during the procedure to tell me that my brakes were less than 1mm and that my "safety" was in danger. I was charged $ 500 for 2 front brakes and told that I absolutely must take the 4 pieces (pads and discs). I said that I did not want to pay as much for my 2012 eve ride. They "checked" their belongings and lowered my bill to $ 380 after checks. When paying, you can clearly read on my bill that there are 3 mm of brakes left and they took $ 20 to remove a piece of plastic without telling me. I can tell you that I will never go back! I had an excellent experience in another Ford dealership so I presented myself to the confident OlivierFord. Excellent and accessible customer service. They do have very good time slots however. (Original) J'ai fais un changement d'huile et un changement de pneu d'hiver. On m'a contacté durant la procédure pour me dire que mes freins avaient moins 1mm et que ma "sécurité" était en danger. On me chargeait 500$ pour 2 freins avant et on me dit que je dois absolument prendre les 4 morceaux (plaquettes et disques). J'ai dit que je ne voulais pas payé autant pour ma veille bagnole de 2012. Ils ont "vérifié" leurs affaires et ont diminué ma facture à 380$ après vérifications. Au moment de payer, on peut lire clairement sur ma facture quil reste 3 mm de freins et ils se sont prit 20$ pour retirer un morceaux de plastique sans m'en parler. Je peux vous dire que je n'y retournerai jamais! J'ai eu une excellente expérience dans un autre concessionnaire ford je me suis donc présenté au OlivierFord confiante. Services à la clientèle excellent et accessible. Ils ont une très bonne plages horaires par contre.

Jacques Desjardins

(Translated) disappointing experience I asked for information to buy a truck Ford Transit 2020 AWD When they will be available on the internet we communicated with me until all is well I am asked to make an appointment I make an appointment you and I am given an appointment with François Bernier I arrive at the scheduled time we were not aware of my appointment I am told that we will give me the information without fail next Monday it's more a month and still no news (we can imagine the after-sales service) personally I do not have much time to lose Jacques Desjardins (Original) expérience décevante j'ai demandé de l'information pour acheter un camion Ford transit 2020 traction intégrale Quand ils seront disponibles sur internet on a communiqué avec moi jusqu’à la tout va bien on me demande de prendre un rendez-vous je prends un rendez-vous et on me donne un rendez-vous avec François Bernier j'arrive a l'heure prévue on était pas au courant de mon rendez-vous on me dit qu'on va me donner l'information sans faute lundi prochain ça fait plus d'un mois et toujours pas de nouvelles (on peut imaginer le service après-vente)personnellement je n'ai pas beaucoup de temps à perdre Jacques Desjardins

Francine Tremblay

Service impeccable.

Alain Mercier

The worst Ford in Quebec

Davey Mercier

(Translated) Avoid this concession, poor sales practices they will not hesitate to breach the contract of sale. They use your identity to place an order and then try to charge you $20,000 more than the retail price suggested by ford canada. It's exactly places like these that give a bad brand image. (Original) Évitez cette concession, mauvaise pratiques de vente ils n'hésiterons pas a faire une violation du contrat de vente. Ils utilise votre identité pour placer une commande et ensuite essaie de vous charger 20,000$ de plus que le prix de détails suggèrer par ford canada. C'est exactement des endroits comme ceux-ci qui donne une mauvaise image de marque.

Luis Angel Rivas Palomino

(Translated) A big thank you Nicolas lefebvre and karine mcsween for purchasing my Ford F-150! You gave me friendly and very professional service from start to finish! No pressure selling like in other dealership .. they gave me good advice on the car and the warranty! I highly recommend! Thanks again ! 20/10 service! (Original) Un gros merci Nicolas lefebvre et karine mcsween pour l’achat de ma Ford F-150 ! Vous m’avez donner un service aimable et très professionnel du début à la fin! Aucune vente à pression comme dans d’autre concessionnaire.. ils m’ont bien conseillé au niveau de la voiture et des garantie ! Je recommande fortement! Merci encore ! Service 20/10 !

Daniel St-Pierre

(Translated) Very satisfied with my purchase and excellent service from the entire team and especially the advisor Frédéric Desmarais. Happy holidays to all! (Original) Très satisfait de mon achat et un excellent service de toute l’équipe et particulièrement le conseiller Frédéric Desmarais. De joyeuses Fêtes à tous !

David Girard

(Translated) These are the Worst after sales services I have ever received .. We bought a grand cherokee srt about 1 month ago (very good service until the day the sale is made) wholesale our 2nd key is for another srt so we call back to explain the situation they tell us we are calling you back a week later still no call so we call again he gives us an appointment date and tells us that we will have to leave the vehicle for a full day for a single key ?? They are an hour's drive from us at the beginning we say ok then i call a dealership near me they tell me that it takes big max 30min reprogram a key so i try to contact olivier ford to find out why it takes a full day but no answer to my calls and the many messages left The day of the appointment they send a text saying "answer YES to confirm the appointment NO to cancel APPEL for an agent to call you back" so I wrote APPEL and to this day I still have not received a callback (we left a message again this morning) and my key is still not functional .. (Original) Ces le Pire services après vente que j'ai reçu.. Nous avons acheter un grand cherokee srt il y a environ 1 mois (très bon services jusqu'au jour ou la vente est fait) en gros notre 2eme clef est pour un autre srt donc on rappel pour expliquer la situation il nous disent on vous rappel une semaine plus tard toujours pas d'appel donc on rappel encore il nous donne une date de rendez vous et nous disent qu'il va falloir laisser le véhicule la une journée complète pour une simple clée?? Ils sont a 1h de route de chez nous au début on dit ok ensuite j'appel a un concessionaire près de chez moi il me disent que sa prend gros max 30min reprogramer une clé donc j'esseye de recontacter olivier ford pour savoir pourquoi sa prend une journée complète mais aucune réponse a mes appel et au nombreux message laissé La journée du rendez-vous ils envoie un texto disant "repondre OUI pour confirmer le rendez-vous NON pour annulez APPEL pour qu'un agent vous rappel" donc j'écrit APPEL et a ce jour je n'est toujours pas eu de rappel (nous avons laissé un message encore ce matin) et ma clée n'est toujours pas fonctionnel..

Tristan Crampton

(Translated) Super good service. Double thumbs up from me. Bought used vehicle with Anthony. I was very well served and satisfied with my purchase. (Original) Super bon service. Double thumbs up de ma part. Acheté véhicule d'occasion avec Anthony. J'ai été super bien servis et satisfait de mon achat.

Admin Superieur

Excellent customer service thank you Michel and Marie-Anne

Richard Lamoureux

(Translated) Very professional service Thank you to you Véronique Bélanger, Stéphane Otis, Karine Mc Sween super nice and as soon as I have the opportunity to refer you be sure that I will do it with great pleasure thank you again (Original) Service très professionnel Merci a vous Véronique Bélanger, Stéphane Otis, Karine Mc Sween super sympathique et des que j'aurais l'occasion de vous référé soyez sur que je le ferai avec grand plaisir merci encore

jonathan morel

(Translated) Very disappointed with the service! Bring my F-150 with a transmission problem and check the light, fuse and oil change! …

Lucie Forget

(Translated) Well here I am, my third vehicle and I still had impeccable service from Mr. Richard McDougall and Ms. Marie-Anne who showed me how my vehicle works (Technology). And the professionalism of Ms. Lyne Gareau. Again thank you a thousand times. Go to Jacques Olivier Ford you will not be disappointed. (Original) Bon voilà, je suis rendue à mon troisième véhicules et j'ai encore eu un service impeccable de monsieur Richard McDougall et de madame Marie-Anne qui m'a montré le fonctionnement de mon véhicule (Technologie). Et du professionnalisme de Mme Lyne Gareau .Encore une fois merci mille fois. Allez chez Jacques Olivier Ford vous ne serez pas déçu .

Sherif Moawad

very late replies, provides promises without any basis

Photo Ophtalmo

(Translated) Excellent service from Lucie during the delivery of my car. Available, funny and courteous, she took the time to demo me all the gadgets of my new vehicle. She offered me an outstanding service! My 10 year old daughter who accompanied me was charmed too! (Original) Excellent service de Lucie lors de la livraison de ma voiture. Disponible, drôle et courtoise, elle a pris le temps qu'il fallait pour me faire la démo de tous les petits gadgets de mon nouveau véhicule. Elle m'a offert un service hors pair! Ma fille de 10 ans qui m'accompagnait a été charmée elle aussi!

Laura Molina

Such a bad service since the beginning until the end: They were less than honest about the vehicle we bought and now, 4 years later we have to run after them to pay the balance!!! Sent 4 emails and 2 messages before to get an answer. I'm looking forward to pay and close the account with this cie. tks for the answer, but as we are buying the vehicle, the Credit Cie asked me to contact you guys. I did all as it has to be done, still horrible service! But I will contact you to see if we can finish this faster, and we will be happy.

Jan Goslinga

I brought my truck to Olivier Ford after receiving a recall notice from Ford Canada to repair an issue with the transmission. After the service advisor confirmed that the transmission problem was covered by an extended warranty I decided there was enough room in my budget to see if the truck needed any other repairs and requested a complete inspection. When I picked up the vehicle the service advisor told me that they had changed the oil and everything else was okay. I objected to the charge for the oil change because I had not requested this and had just done it myself and reset the oil life. So the charge was removed, I paid for the inspection and the service advisor told me everything else was okay. The next day the front wheel began to shake and by the time I got off the highway the tire and rim were destroyed. I immediately called the service advisor and explained what happened and he sent me a tow truck. It was at this time that I noticed the inspection report was not in the envelope. After repeatedly requesting a copy of the inspection report the service advisor told me the mechanic who worked on my truck had not actually done the vehicle inspection. The service advisor then offered to refund the charge for the inspection. Instead I requested that they have another mechanic do the vehicle inspection that I had originally requested and ensure the vehicle was still safe. At my request I was allowed to watch the inspection during which the service manager had to coach the mechanic on how to do a proper vehicle inspection. I then got a bill for $470 for the towing and to install my spare tire. I objected to these charges because it was their negligence that caused the damage to my vehicle. But the service advisor told me it wasn't his decision. I requested to speak to the manager and was contacted by mr. Charbonneau who explained that since the garage did not do the vehicle inspection they are not responsible for the damage. When I explained to mr. Charbonneau that they are guilty of negligence for not doing the work I requested and allowed me to leave the garage in an unsafe vehicle he told me that was a matter of opinion. Mr. Charbonneau then claimed that the garage did two road tests to check the transmission and would have noticed any problems with the steering. I pointed out to him that I had not requested the vehicle inspection until after the service advisor confirmed that the transmission repair was under warranty. I can only take their word that the mechanic did not touch the wheel during the incomplete Inspection. On the original bill it says "jai fait entretien et inspection multi-point..." so between the comments of the mechanic and what I was told by the service advisor what was actually done to the vehicle is unclear. I'm still waiting for mr. Charbonneau to respond to that . As I explained to him I am currently extremely low on funds and need my truck for work. I need to resolve this matter urgently because I can't afford another tow truck and unnecessary repair. I requested that they replace the broken rim and the tire, inspect the front suspension to make sure there is no other damage, and refund the $470 I was charged for the towing and the installation of a spare tire.

Catherine Perron-Julien

(Translated) Very professional and courteous service. The staff really listen to our needs. I highly recommend Olivier Ford. (Original) Service vraiment très professionnel et courtois. Le personnel est vraiment à l’écoute de nos besoins. Je recommande vivement Olivier Ford.

Sall Khan

!!!!BEWARE!!!! Guys better avoid this place if you don’t want to waste your precious time. They really don’t care for your time family or kids. Booked appointment and confirmed 3 times with agent to see the Ford Explorer at 5pm. After reaching dealership used car sales manager said explorer is taken away by employee for random drive. No apology and no sorry. Simply get lost! Second time we again confirmed appointment and time to see another explorer on weekend. At dealership sales manager said employee took that explorer to home on weekend. Again no sorry no apologies. Used car sales manager was super super rude and disrespectful. They have zero ethics and so unprofessional and rude. They don’t care if you came with family or little kids to see the car. Moreover all their cars are driven by staff, so they are not following COVID guidelines, another thing mileage will be far higher than what is written on their website. Everyday cars are driven by employees. So you can expect multiple unregistered drivers of the cars. Please avoid this place, there is no way to shop here, they don’t respect and care for customer time and family. Arrogant PROUD Dealership staff !!! Thank you!!!

Lise Dubé

(Translated) More than perfect service. Thanks to the best seller Mathieu Bourdon, Lyne and Marie-Anne. Have been filled to the highest point and had a lot of fun meeting you felt great from start to finish !! If ever have come back to the area before our first date, I will definitely stop! And it will be my pleasure to refer you to a new client! Thank you and look forward to seeing you again !! ;) (Original) Service plus que parfait. Merci au meilleur vendeur Mathieu Bourdon, Lyne et Marie-Anne. Ont est comblé au plus haut point et ont a eu beaucoup de plaisir a vous rencontrez ont ses senties super bien du debut a la fin !! Si jamais ont repasses dans le coin avant notre premier rendez vous c est certain que je vais arreter ! Et ca va me faire plaisir de vous reférer de nouveau client ! Merci et au plaisir de vous revoir !! ;)

Ménard Jacynthe

(Translated) Good service! Very pleasant as a meeting, very clear and friendly. (Original) Bon service! Très agréable comme rencontre, très clair et sympathique.

Nathalie Remillard

(Translated) I went for the body shop and had excellent service (Original) Je suis aller pour la carrosserie et j ai eu un excellent service

Johnny

Great experience. Thank you Lucy for helping with the technical features.

Claudy Isidore

Évitez ce concessionnaire, ce sont réellement des crosseurs, j ai acheté un Ford Escape 2017 avec eux , j avais déjà un véhicule financer par TD, ils m ont fait payer la balance et m ont dit qu ils enverront le chèque à la banque… ils ont gardé l argent. J ai contacté ma banque ils m ont dit qu ils n ont jamais reçu le paiement de la balance de la part de ce dealer et ils ne sont pas à leur premier coup… Je suis retourné au dealer à 3 reprises ils ont continué à me mentir et finalement m ignorer. Et moi je continue jusqu’à présent à payer ma première voiture avec TD Malgré OLIVIER FORD a pris cet argent .. Évitez ce concessionnaire…. A vos risques et périls

Jean-francois raymond

(Translated) Extremely dissatisfied with my entire experience at Olivier Ford. One year ago to the day, I bought my 2017 Ford escape of about 20,000km. On Saturday evening, we make an agreement, offer to purchase signed. At that time, I was unable to examine the entire vehicle, as it is in the middle of the yard and it is under a thick layer of ice ... Delivery is scheduled for Monday evening. Monday evening, the official papers are signed and I leave the dealership with the car. En route, I notice that there are no tire pressure sensors on my winter tires (which was clearly negotiated and included in the offer to purchase). I call back early the next morning and I am told that the offer to purchase is useless that it is the other papers that are important !! I even still have this paper in my possession! Then when examining the summer rims, when unloading them, (the delivery the mags were in the car so I looked at 2/4, obviously the beautiful ones were the most accessible) I realize that there are 2 that the painting is completely "scrap"! I am told that I still did not buy a new vehicle! At the time of purchase I was told that the vehicle comes with an extended warranty +20,000km and + 1 year on the 2 basic warranties. This summer, I noticed a slight infiltration of water in the back of the passenger compartment, I was approximately 58,000 km away. Due to lack of time and having in mind that my warranty is extended up to 80,000km, time flies until this week. I am now 72,000 km. When my appointment arrives, I am told that everything is covered with my guarantee for water infiltration. 2 hours later ... I am going to take the air outside, I see my vehicle outside ... I enter again and I wait, 3 minutes later. The employee informs me that the source of the infiltration is a piece of plastic on the roof that was not well embedded. They explain to me that such a situation is not covered by the guarantee because they have not changed anything! I must then pay for the garage time! (Seeing me furious at the situation) He tells me that the technician is sealing everything with a suitable product and asks me if he should ask him to stop the process. It's a pure lie and I'm telling him! Because I just came back from the outside and my car was there !! He then changes the subject and he will obviously not see the mechanic! But what good is a guarantee! Pure scam! I pay a lot of attention to my cars and the problem was nothing visible. When I picked up my vehicle, the rear seats were all dirty! Full of traces of boots! (They must have examined everything from the inside with the suitcase closed). In addition, my windshield is cracked! No trace of rock impact nothing ... Fingerprints at the crack site as if someone examined it! Obviously it was not there before my meeting. Disappointing from purchase to maintenance. Through the service. I changed banks and had to provide a sample check for direct debit, I called about 5 times in a week with no answer and no return to my voicemail messages. Finally I asked the receptionist to go see the lady directly then she finally called me back to tell me i need to call ford credit. (Original) Extrêmement insatisfait de l'ensemble de mon expérience chez Olivier Ford. Il y a un an jour pour jour, j'achète mon Ford escape 2017 d'environ 20 000km. Le samedi soir, nous concluons une entente, offre d'achat signé. À ce moment, je n'ai pas pu examiner le véhicule au complet, car il est au milieu de la cours et il est sous une épaisse couche de glace...La livraison est prévue lundi soir. Lundi soir, les papiers officiels sont signés et je quitte le concessionnaire avec la voiture. En route, je constate qu'il n'y a pas de capteurs de pression pour les pneus sur mes pneus d'hivers (ce qui était clairement négocié et inscrit dans l'offre d'achat). Je rappelle à la première heure le lendemain matin et on me dit que l'offre d'achat ne sert à rien que c'est les autres papiers l'important!! J'ai même toujours ce papier en ma possession! Puis au moment d'examiner les jantes d'été, au déchargement de ceux-ci, (la livraison les mag étaient dans la voiture alors j'ai regardé que 2/4, évidemment les beaux était les plus accessibles) je me rends compte qu'il y en à 2 que la peinture est complètement "scrap"! On me répond que j'ai quand même pas acheté un véhicule neuf! Au moment de l'achat on m'explique que le véhicule vient avec un garantie prolongée +20 000km et + 1 an sur les 2 garanties de base. Cet été, je me rends compte d'une légère infiltration d'eau dans le derrière de l'habitacle, je suis approximativement à 58 000 km. Par faute de temps et en ayant en tête que ma garantie est prolongée jusqu'à 80 000km, le temps file jusqu'à cette semaine. Je suis maintenant 72 000 km. À l'arrivée de mon rendez-vous on me dit que tout est couvert avec ma garantie pour les infiltrations d'eau. 2h plus tard... je vais prendre l'air à l'extérieur, j'apperçois mon véhicule dehors... J'entre à nouveau et je patiente, 3 minutes plus tard. L'employé m'informe que la source de l'infiltration est un morceau de plastique sur le toit qui était pas bien enfoncée. On m'explique qu'une telle situation n'est pas couverte par la garantie car ils n'ont rien changé ! Je dois alors payer le temps de garage ! (Me voyant furieux de la situation) Il me dit que le technicien est entrain de scellé le tout avec un produit approprié et me demande s'il doit lui demandé d'arrêter le processus . C'est qu'un pur mensonge et je lui en fait part! Car je reviens tout juste de l'extérieur et ma voiture y était!! Il change alors de sujet et il va évidemment pas voir le mécano! Mais à quoi bon sert une garantie ! De la pure arnaque ! Je porte beaucoup attention à mes voitures et le problème était rien de visible. Au moment de la reprise de mon véhicule, les bancs arrière sont tout sâle! Plein de traces de bottes! (Ils ont dû examiner le tout depuis l'intérieur avec la valise fermée). De plus, mon pare brise est fissuré! Aucune trace d'impact de roche rien... Traces de doigts au site de la fissure comme si quelqu'un la examinée ! Bien évidemment ce n'était pas la avant mon rendez vous. Décevant de l'achat jusqu'à l'entretien. En passant par le service. J'ai changé de banque et je devais fournir un spécimen chèque pour le prélèvement automatique, j'ai appelé environ 5 fois en une semaine sans réponse et sans retour à mes messages vocaux.. Finalement j'ai demandé à la réceptionniste d'aller voir la dame directement, puis elle m'a enfin rappelé pour me dire que je dois appeler crédit ford.

Cata Bejan

Very impressed the way the solved our issue. Congrats!

jean guy michel

STAYYYY AWAYYYY- This is the worst ford dealership i have ever been to, i found a truck on autotrader than called 2 times to make sure it was still avaible and called 10 min before my arrival and was confirmed it was still on the lot. I get to the dealership, they make me look around the truck and offer me a test drive, we than go back inside to finalize the price and contract but the price was different from the online price so i than show the ad to the salesman he than states it must be a mistake on the ad and has to go see his director. After 20 minutes of wait both the director and salesmen come back to see me and seem really nervous. the director than states that the car was sold this morning and isn't available anymore even if i called multiple times to confirm and they also have many identical pick ups on the lot. He doesn't even offer a solution or another truck for a different price or any other explanation and was told bye as a polite way of saying to go away. i argued that the truck isn't sold and they just didn't want to honor the price of the ad but was given no response or solution and wasn't taken seriously. WORST DEALERSHIP-WORST SERVICE-NEVER GO HERE

Tobby Rocque

(Translated) Served by Lucie Poulin excellent services very good services very attentive to her customers she served us with passion and joy for the ford fusion 2017 hybrid I recommend you to see Lucie Thank you Lucie for your excellent work at Olivier Ford Regards Tobby (Original) Servis pars Lucie Poulin excellent services très bon services très a l'écoute de sont client elle nous à servis avec passion et de joie pour la ford fusion 2017 hybrid je vous recommande de voir Lucie Merci Lucie de ton excellent travail chez olivier ford Cordialement Tobby

Jessyca Desrosiers

(Translated) Thank you Sacha for his follow-up and his prowess. I love the Edge he found for me! Exactly the way I wanted. (Original) Merci Sacha pour son suivi et ses prouesses. J’adore le Edge qu’il m’a trouvé ! Exactement comme je le voulait.

Abdoulaye KONE

(Translated) I am enormously satisfied with the service Lucie offered me. She welcomed me very well, her explanations were extremely clear, I am very satisfied. I also thank all the team of Olivier Ford, Cyrile and Lyne Gareau. I am satisfied with the service. (Original) Je suis énormément satisfait du service que Lucie m'a offert. Elle m'a super bien accueillie, ses explications étaient extrêmement claires, je suis ultra satisfait. Je remercie aussi toute l'équipe de olivier ford, Cyrile et lyne Gareau . Je suis satisfait du service.

Patrick Pérusse

EXCELLENT SERVICE

adj1bernier

(Translated) After the acquisition of a 2021 F150, the team that supported the transaction was very helpful and focused on innovative solutions. I recommend without detours. (Original) Apres l'acquisition d'un F150 2021, l'équipe qui a accompagnée la transaction a été très aidante et axé sur des solutions innovantes. Je recommande sans détours.

Benjamin Grohovac

Lucy was very friendly

Benoit Deslandes

(Translated) A big thank you to Michel lamontagne really impressed by his service. Glad he contacted me, a few months before the end of my lease ended, it opened up several options for me to choose from. …

Johanne Lefrancois

(Translated) Thank you very much Frédéric for your excellent service. I chose you as a seller and I want Frédéric to be paid for this transaction. With these words, I mandate Frédéric as my seller and the commission must be paid to him. I loved his involvement. (Original) Merci beaucoup Frédéric pour ton excellent service. Je t'ai choisi comme vendeur et je veux que ce soit Frédéric qui soit paye pour cette transaction. Par ces mots, je mandate Frédéric comme mon vendeur et la commission doit lui être versée. J'ai adoré son implication.

Mark

Waste of time to go there and the salesperson says the car just got sold a hour ago. Trying to sell me some other cars that I don't like. Please Beware!

Mathieu L

(Translated) Forced to run after Olivier Ford for the purchase of my F150, 5 communications over 2 months. Ford Credit they just return me to the dealership. Finally, with enough pressure, I have my appointment 3 weeks past the end of my rental, to receive the worst customer service imaginable. While an apology would have been appropriate for the delays in processing my file, I was treated to sarcasm. In addition to not being qualified to give proper customer service, Mr. Lamontagne is also above COVID regulations, walking around offices among customers and employees without wearing a mask. Pathetic service. (Original) Obligé de courir après Olivier Ford pour le rachat de mon F150, 5 communications sur 2 mois. Ford Crédit eux se contentent de me retourner vers le concessionnaire. Finalement en mettant suffisamment de pression, j'ai mon rendez-vous 3 semaines dépassé la fin de ma location, pour y recevoir le plus mauvais service client imaginable. Alors que des excuses auraient été de mise pour les délais de traitement de mon dossier, j'ai eu droit à du sarcasme. En plus de ne pas être qualifié pour donner un service client convenable, M. Lamontagne est aussi au-dessus des règlements COVID, déambulant dans les bureaux parmi les clients et employés sans porter le masque. Un service pathétique.

Pascal Bessette

(Translated) *** I was called and I received their apologies. Customer satisfaction seems important to them so I revise my rating upwards *** I entered, by appointment, to purchase a new truck. I do not know if it was my work linen that was judged, but I was redirected without questions to the used vehicles, as if a new one was not in my means. The longest financing was suggested to me by default, therefore the highest interest rate. It is not normal to have to ask for a shorter term. I will buy elsewhere. Masks not worn by everyone for COVID-19. (Original) *** on m'a appeler et j'ai reçu leurs excuses. La satisfaction client leur semble importante donc je révise mon évaluation à la hausse*** Je suis entré, sur rendez-vous, pour l'achat d'un camion neuf. Je ne sais pas si c'est mon linge de travail qui a été jugé, mais j'ai été rediriger sans questions vers les véhicules usagés, comme si un neuf n'était pas dans mes moyens. Le financement le plus long m'était suggérer par défaut, donc le taux d'intérêt le plus élevé. Il n'est pas normal d'avoir à demander un terme plus court. J'achèterai ailleurs. Masques non porté par tous pour la COVID-19.

David Beckham

They keep the good listings online to attract people, we call to see if it's still available and when we go they try to sell you what they have in stock ... Very impersonal and cold service. I will not encourage this dealer ever!

Louise Lebrun

(Translated) Great service thank you to Lucie very very kind thank you also to Daniel Beaudry (Original) Super service merci a Lucie très très gentille merci au aussi a Daniel Beaudry

Jocelyne Desjardins

Great service

Stéphanie Dansereau

(Translated) I would like to greatly thank the delivery service provided by Veronique Belanger, it was a real pleasure to do business with a person who is also devoted to his work and also pationer by this client. I highly recommend her if you wish to be completely satisfied with your service and especially lapres service, so a big thank you to all your team on both sides for all your courtesy. (Original) Je tiens a remercier grandement le service de livraison rendu par Veronique Belanger , se fu un reel plaisire de faire affaire avec une personne aussi devouer a son travail et aussi pationner par cest client .Je vous la recommande fortement si vous desirez etre entierement satisfait de votre service et surtout lapres service , ainsi un grand Merci a toute votre equipe de part et dautre pour toute votre courtoisie.

M Trep

(Translated) This is the second time I have to post bad comments the last time on facebook and I changed the rating afterwards. This time if the problem is that I do not receive any feedback from them. Last year I had a problem with my air conditioning of my vehicle and he did not find the problem they spent about 3h-4h on the vehicle to finally change a room of the air conditioner. This year I had my air conditioning in May and just hot air coming out. I made an appointment but wanted to have a confirmation that the call was going to be free because the repair lasted only 1 year. I sent 3 email no response from them, so I did not show up for the appointment. Currently I still have a vehicle without air conditioning because olive ford gives me no news. (Original) Ceci est la deuxième fois que je dois mettre des mauvais commentaires la derniere fois sur facebook et j'avais modifier la note par après. Cette fois si le problème est que je ne reçois aucun retour de leurs part. L'année dernière j'ai eu un problème avec mon air climatisé de mon véhicule et il ne trouvais pas le problème ils ont passer environ 3h-4h sur le véhicule pour finalement changer une pièce du climatiseur. Cette année jai partie mon air climatisé en mai et juste de lair chaud qui en sortait. J'ai pris un rendez-vous mais je voulais avoir une confirmation que l'appel allais être sans frais car la réparation à a peine duré 1 an. J'ai envoyer 3 courriel aucune réponse de leurs part, alors je ne me suis pas présenté au rendez-vous. Présentement j'ai encore un véhicule sans air climatisé car olivier ford ne me donne aucune nouvelle.

Micheline Guay

Excellent service

Mathieu Lemay

(Translated) Hello, first of all, my wife was looking to change her vehicle to a 2016-2018 Ford Edge sport. She found 2 at Olivier Ford. Sasha Gagnon, being the appointed salesperson, quickly contacted my wife in order to offer her courteous, quick and efficient service without putting pressure on her. Communications were first made by phone due to the fact that we live more than 200km away. A first photo assessment was done and we decided to go see the vehicles in person. Sasha greeted us more than satisfactorily and introduced us to the vehicles while the appraiser inspected her car for trade-in value. The exchange offer was more than acceptable and we decided to complete the transaction. Conclusion, the seller was more than competent from the first telephone contact until the delivery of the car. I recommend Sasha Gagnon as well as the Olivier Ford dealership to anyone who wants a flawless customer experience. (Original) Bonjour, tout d’abord, ma conjointe regardait pour changer son véhicule pour un Ford Edge sport 2016-2018. Elle en a trouvé 2 chez Olivier Ford. Sasha Gagnon étant le vendeur attitré à vite entrée en contacte avec ma conjointe afin de lui offrir un service courtois rapide et efficace sans tout de même mettre de la pression. Les communications ont tout d’abord été fait par téléphone du au fait que nous habitons à plus de 200km. Une première évaluation par photo a été effectuée et nous avons décidé d’aller voir les véhicules en personne. Sasha nous a accueilli de manière plus que satisfaisante et nous a présenté les véhicule pendant que l’évaluateur a inspecté sa voiture pour en donné une valeur d’échange. Loffre d’échange a été plus qu’acceptable et nous avons décidé d’effectuer la transaction. Conclusion, le vendeur a été plus que compétant depuis le premier contact téléphonique jusqu’au la livraison de la voiture. Je recommande Sasha Gagnon ainsi que le concessionnaire Olivier Ford a tous ceux qui veulent avoir une expérience client impeccable.

Francine Cartier

(Translated) I am very satisfied with the service at Olivier Ford, better than Circuit Ford Lincoln on Henri-Bourassa. This is my first vehicle that I have from Olivier Ford, and so far …

cheng han

Lucy is very nice and professional thank you

Gonzague VIGNOBLE

(Translated) Not really impressed, despite a prior call to come and see a vehicle, we are informed on arrival that it has been sold! (Original) Pas vraiment impressionné, malgré un appel préalable pour venir voir un véhicule, on nous informe a l'arrivée qu'il a été vendu !

Marcel Plante

(Translated) Outstanding service from Fred Desmarais and Stéphane Otis. I will recommend Olivier Ford to my friends. My dream is in the parking lot with us. Thank you (Original) Service hors pair de la part de Fred Desmarais et Stéphane Otis. Je recommanderai Olivier Ford à mes ami(e)s. Mon rêve est dans le stationnement chez nous. Merci

m e

Good day bought my 2013 focus to Olivier June 8,2016 the people were pleasant I spoke French and English and no one got mad...thank you for that. They check-out my car went for a run with Brian who advised that the "Vibrations lors des departs. TSB 15-0120 s'applique,doit remplacer embrayae, they said that Brian has ordered the piece. It's been over a week so I contacted them and was advise could take up to 1 month -1mois before so I am still waiting to have the problem fixed. Is it because of the recall and that i don't have to pay is this why it takes so long. Right now I will say Olivier Ford is much nicer than : Montmorency Ford | Brossard Ford Dealer. Thank you have a good day hope to hear from you soon.....

Sébastien “Tic-Tac” Clavet

(Translated) Thank you to the whole team for your great work. A big thank you to Frédéric for all the hours he put on my file. I had a somewhat difficult file and a rental return with a good surplus of mileage. Frédéric worked hard to make me satisfied and get the vehicle I wanted. Thanks to Marie-Anne for taking the time to explain the vehicle electronics to me. See you in 5-6 years to change my car. :) (Original) Merci à toute l'équipe pour votre super travail. Un gros merci à Frédéric pour toutes les heures qu'il a mis sur mon dossier. J'avais un dossier un peu difficile et un retour de location avec un bon surplus de millage. Frédéric a travaillé fort pour que je sois satisfait et que j'aie le véhicule que je voulais. Merci à Marie-Anne pour avoir pris le temps de tout m'expliquer l'électronique du véhicule. On se revoit dans 5-6 ans pour changer ma voiture. :)

Diane Pope

Mr Michel Lamont age and Marie Anne Belanger were very helpful and couteous

Denis Levesque

(Translated) Very nice buying experience at Olivier Ford! Thank you for the excellent work of the Sales team (Frédéric, André and Marie-Anne) who knew how to respond well to all my requests and expectations throughout the purchasing process… from taking the order to delivery of my Mustang. (Original) Très belle expérience d’achat chez Olivier Ford ! Merci pour l’excellent travail de l’équipe des Ventes (Frédéric, André et Marie-Anne) qui a su bien répondre à toutes mes demandes et attentes tout au long du processus d’achat… de la prise de la commande jusqu’à la livraison de ma Mustang.

Patrice Lavigne

(Translated) I am given an appointment to make a recall on 2 components of my vehicle. I wait 2:00 for the shuttle service and when I arrive at home, I am called to tell me that the 2 components for which the reminder was made are not available! One is back order and the other is not in stock !!! (Original) On me donne un rendez-vous pour effectuer un rappel sur 2 composantes de mon véhicule. J'attend 2h00 pour le service de navette et quand j'arrive chez moi, on m'appelle pour me dire que les 2 composantes pour lesquels le rappel a été fait ne sont pas disponibles! Une est back order et l'autre n'est pas en stock!!!

Alex Le

Called to inquire a truck they listed. Talked and they say they will call me back. Been a week. Have not heard back. Bad service. Maybe it's because it's a used vehicle, instead of new.

Yannick Carignan

(Translated) From the first meeting with my seller Denis for the choice of my car and my options until the delivery of the keys from the sales department with Charles and the delivery support with Marie Anne I had excellent service. Everything was perfect for me. A big thank you to the whole team. (Original) De la première rencontre avec mon vendeur Denis pour le choix de ma voiture et de mes options jusqu'a la remise des clés passant du service des vente avec Charles et le soutien a la livraison avec Marie Anne j'ai eu un excellent service. Tout à été parfait pour moi. Un gros merci à tout l'équipe.

mihai marginean

(Translated) Many thanks to Daniel Beaudry, super professional 10/10. I bought a Transit connect 2020. No transparent pressure always listening,. once again Thank you Daniel and Thank you Olivier Ford (Original) Merci beaucoup à Daniel Beaudry super professionnel 10/10. J'ai acheté un Transit connect 2020. Aucune pression transparent toujours à l'écoute, . encore une fois Merci Daniel et Merci Olivier Ford

Juan Gomez

It was very Good in service And very fast

Liliana Paz-Miller

(Translated) Wow, Wow the best before and after purchase service I have had in a very long time. Whether the salespeople or the managers, the treatment is excellent. I felt at home. For sure I will return here on my next purchase. …

Mihai Harabagiu

Worst place. They are full of it, treat you like they are doing a favour. Ford vehicles are the worst with a huge depreciation value. 55% drop after 4 years. They try to keep you hooked by selling a new car after each lease end.

amani al-asmar

(Translated) Complaint formally submitted to the Consumer Protection Bureau! be careful when deciding to buy your next car from this dealer. Know your rights before accepting any imposed fees ... He wanted me to pay the inspection fees for the car, even though I did not buy the car and that was supposed to be done before even posting the car for sale! In addition, He refuses to refund my deposit. This complaint is after 2 communications with the office and they confirmed to me that I have nothing to pay! I tried to communicate 5 times with the director but no explanatory call back about me. We will see more. (Original) Plainte présentée officiellement au bureau de la protection du consommateur! faites attention en décidant d'acheter votre prochaine auto de ce concessionnaire. Connaissez bien vos droits avant d'accepter aucun frais imposé... Il voulait me fair payer les frais d'inspection de l'auto, quoique je n'aie pas acheté l'auto et cela était censé être fait avant même d'afficher l'auto à la vente! En plus,Il refuse de rembourser mon dépôt. Cette plainte est après 2 communications avec l'office et qu'ils m'ont confirmé que je n'ai rien à payer ! j'ai essayé de communiquer 5 fois avec le directeur mais aucun retour d'appel explicatif à mon sujet. On verra la suite.

Stephan Surprenant

(Translated) During my visit to the dealership last Saturday, the salesperson told me that the car was sold-delivered when I realized that the car today is still available and pending credit approval ...... ... Advice: Ask the manager next time, maybe you will have the real answer and he will take the time to talk to you and take your information if it is not sold and at the same time showed it to you :) (Original) Lors de ma visite samedi dernier au concessionnaire, le vendeur m'a dit que la voiture etait vendue-livré quand je m'appercois que la voiture aujourd'hui est toujours disponible et en attente d'approbation de crédit ......... Conseil: Demandez au gérant la prochaine fois, peut-etre vous aurez la vraie réponse et il prendra le temps de vous parler et prendre vos informations si celle-ci n'est pas vendu et du meme coup vous la montrée :)

Meiyi Song

Thank you so much Mr. BEAUDRY. Very satisfied

Alexandre Gouin

(Translated) "Here is the car". The sales technique was pretty much limited to that. The seller did not know his product. We had the keys to go see her in the icy parking jammed between other cars. (Original) "Voici l'auto". La technique de vente s'est pas mal limitée à ça. Le vendeur ne connaissait pas son produit. Nous avons eu les clefs pour aller la voir dans le stationnement glacé coincé entre d'autres voitures.

H a

Made an appointment for a test drive, the sales person came an hour late. I was told that the delay of the service was because the place was “busy” but the sales person I got clearly came from home. He did not even apologized nor thanked us for waiting. Also, the consultation was not pleasant. He was not helpful after all, he was arrogant and had no will to sell a car. I won’t go back and I do not recommend.

Elvis Rosales

I would like to give 0 but i can't. I went yesterday to see a focus ST they have . We agreed i would comeback next day Saturday morning to find the best deal for both parts after i mentioned i was very serious about buying . Allow me to …

yolande addie

(Translated) Very good service received from Lucie Patient, smiling and respectful. You will not be disappointed. (Original) Très bon service reçu de la part de Lucie Patiente, souriante et respectueuse. Vous ne serez pas déçu.

Katerine Rouleau

(Translated) Worst service that exists there !! He is totally crazy about you even if it's been 10 years since you're a client! Arrogant and haughty service! Go anywhere and the service will be a thousand times better! I guarantee you do not go to Olivier Ford !!! I'll make sure no one around me comes to your place! (Original) Pire service qui existe là-bas!! Il se Fou complètement de vous même si sa fait 10 ans que vous êtes cliente! Service arrogant et hautain! Allez n'importe où et le service sera mille fois meilleur ! Je vous garantie aller pas chez Olivier ford!!! Je vais m'assurer que personne de mon entourage vienne chez vous!

John Patriarca

Fast delivery great price! Everything was done as promised!

raphael

(Translated) They keep the right listings online to attract people, we call to see if it's still available and when we move around they try to sell you what they have in stock ... Very impersonal and cold service. I will not encourage this dealer! (Original) Ils gardent les bons listing en ligne pour attirer les gens, on appelle pour vérifier si c'est toujours disponible et quand on se déplace ils essaient de te vendre ce qu'ils ont en inventaire...Service très impersonnel et froid. Je n'encouragerai pas ce concessionnaire!

Despres Jacques

(Translated) Bad service, my last 2 tire changes, I waited about 2hrs. Olivier Ford prefers quantity to quality. The mechanics are not as competent as the advertising claims ... my dashboard indicates a low pressure following a change of tires, the adviser answered me anything on the phone. I had to inflate myself (they put 32 psi instead of 35) In fact, I complained several times about the Olivier Ford service but they did not do anything! Since a long time, I changed garage for my services. (Original) Mauvais service, à mes 2 derniers changement de pneus, j'ai attendu environ 2hrs. Olivier Ford préfère la quantité à la qualité. Les mécaniciens ne sont pas aussi compétents comme prétend la publicité... mon tableau de bord indique une basse pression suite à un changement de pneus, le conseillé m'a répondu n'importe quoi au téléphone. il a fallu que je gonfle moi-même (ils ont mis 32 psi au lieu de 35) En fait, je me suis plaint à plusieurs reprises du service Olivier Ford mais ils n'ont rien fait! Depuis longtemps, j'ai changé de garage pour mes services.