Reviews of Mercedes-Benz Rive-Sud (Car Concessionaire)

kikibortok

They sold me a 2 seat mid engine convertible ????.

Francis Carle

Neat with a large inventory, service is polite and friendly.

Arash Nabati

This dealer is excellent in every department. from front desk and sales to credit department and service representatives. All nice and helpful people completely opposite of what I experienced in Silverstar. I'm so happy I found this place and although its far from me, still I visit this dealership for all the good experiences I had here. Just to clarify, I'm not working there or advertising for them. This is my opinion and experience.

Nicola Di Narzo

Amazing experience. Wonderful and welcoming staff. Would definitely recommend.

Zuhair Khalil

Just picked up my g63 from Sam the sales director in certified pre owned , very reliable and honest , transaction went very fast and smooth, would recommended it that dealership to anyone ! thank you again :)

Jean-Michel Dumas

Sublime

S L

Im looking into buying a Mercedes, I needed to understand some information about a car I have my eye on, spoke to Jean Marc in the new car department WOW....I will say it again WOW..... someone took the time to really help me with the info I needed, knowing I was not going to buy the car from him or the dealership. Nice to see that there are still people who truly just want to help with no agenda or motive. Thanks Jean Marc.

Tiven Tseng

Great service

Will Lin

Very friendly dealership. Good people to make deal with. Also, they have a very nice branded Mercedes Benz water bottle. Unfortunately, I didn't find food like pastries when I went there.

Dan Chiriliuc

Excellent service. Very fast and professional

Gabriel Miron

Mr Rochdi Lemrini has patiently answered and re-answered all my questions, guided me through the whole process ( first time I buy a new car !) , and has always treated me with very much respect. Vicky Croteau also took the time to explain all paperwork, the complex UX/UI, MBUX, +app. I love my MBA220 :) !!!

YAYU GUO

Thanks Mr.Monatte, very Nice person and Good service!

Chris T

Shout out to the amazing team at MB Rive-Sud, receptionists, detailers, valets, foremen and customer reps included. MB dealerships should always be like them. They listened to my concern about an abnormal exhaust noise on my amg c63s and got the parts under warranty replaced as soon as the manufacturer acknowledged the issue. Always great service and high quality work. Silverstar was the complete opposite and dismissed my concerns altogether from the get go (didn't feel right considering the premium payments on such cars)...MB owners do yourself a favour and go to Rive-Sud!

Claudio Pietrantonio

If I can put 0 stars I’d do it. Continuously tried getting in touch with the Service Dept. and always sent to voicemail. Was told by the receptionist the reps don’t answer their phones when they’re busy. Horrible service.

Travis Simpson

We purchased a preowned Mercedes and had a great experience with Miguel. For our services we have been fortunate to work with Carl. Both great people who have been honest with us.

Arkadi Sobetski

So far they offer a good service when I leave my dads car for service. Always properly taken care of. And every visit they offered a Loaner car without charge. Only thing I would say is thank you for cleaning the car. But if it’s raining outside I would préfère if you guys washed the inside. But other than that thank you for the services.

Duncan Idaho

Hello, So first they weren't able to tell me if it is too late to make an appointment. Apparently sometimes they close at 16:30 sometimes at 17:00. They are not able to give you an estimation for an oil change, despite giving them the model and the year of the car. It is not what it used to be after they changed owner in 2013. On a positive note, Valentin Naiden is a wonderful salesman, Cheers

wei song

very big mercedes-benz dealer in south shore. the service is good, the food corner for the clients is really nice. but as the price point, it is not good.

Ald Teo

Employees are friendly and helpful

PAULO R

Bought a used Used Audi Q5 from them. Price was very competitive and the service was excellent. Adam Chrzaszcz was a pleasure to deal with. Thanks to Adam and the team for going above and beyond my expectations.

George Ghazzoul

I am extremely disappointed in just how awful my service experience has been with Mercedes-Benz. When purchasing my vehicle, I expected nothing but the best service from a company such as Mercedes-Benz. Unfortunately, what I have come to realize is that the service offered is by far the worst service I have experienced, in addition to being no where near the standard of any “luxury car brand”. This dealership, as well as other Mercedes Dealerships I have visited display absolutely no interest in customer service, professionalism, and courtesy. My vehicle recently broke down, leaving me stranded and late for an extremely important meeting; which was a shame to experience in a newer model Benz. Upon request for a tow, I specifically instructed the roadside assistance not to have my vehicle towed to MB Rive-Sud, but it was towed there anyway. Once the vehicle arrived, I was not informed by the roadside assistance team, or by the service department at MB, even though I had specifically requested a call back. Upon finding out that my vehicle was delivered to MB Rive-Sud, in an attempt to get an update, I was greeted by a cold and discourteous receptionist who lacked any interest in my concerns. My advisor Michael told me that he would try to have a courtesy car arranged for the next day, which is yet to happen. When I called for a follow up the next day, the receptionist had told me that all cars are reserved for “their clients who book appointments”, which is completely ignorant to say, considering I could not possibly schedule or anticipate that my car would break down out of the blue. In addition to all this unprofessional behaviour, I had realized a certain trend develop over these few days. The receptionist had my number memorized, and would immediately place me on hold when I called, and transferred me to my advisor, who would send me straight to voicemail. In an attempt to get in touch, I immediately called from another number, and to no surprise both the receptionist as well as my advisor immediately answered, and were shook when they realized it was me calling from another number. I found this behaviour to be quite careless, as my time was already being wasted with my vehicle being in service without a loaner. All I wanted was to be updated on my vehicle status, as well as be provided with a loaner and some level or professionalism or customer service, but it is apparent that it is too much to ask from Mercedes Benz Rive Sud.

David McGovern

Will give my car a second chance this week as they are the specialist. Have realized that many garages don’t know my car well enough like this shop. They keep detail files on your car and are able to trouble shoot faster.

UBREAKIFIX

Worst service I have ever received from a car dealer. These guys are real crooks! BEWARE! Brought then my C450 Amg with a flat Pirelli tire that needed to be replaced. I specifically asked them to get me a quote on the repair based on the fact that Pierelli. It took them two days to get me a quote and instead of calling me with a price, they call me to inform me that my car is ready. When I asked them how much it was, they quoted me over $450 including the discount from Pirelli and the installation. I asked them to check the tire again as it was brand new and they refused. I decided to go look at a very reputable tire dealer that I have been dealing with for years. Funny, for the exact same tire and the warranty from Pirelli, it cost me 160$! PS, they will always try to sell you an alignment, whether you need it or not. The typical used car salesmen approach. Extremely unprofessional and basically thieves. Avoid at all costs! FYI, I received a much better service at Mercedes-Benz West Island last time I had an issue with my car. It’s worth every minute you sit in traffic to get there.

Tramy T

Not gonna lie, after reading the reviews I was pretty scared to come here. However, FÉLIX, gave me a prestigious and first class service. Never did I felt pressured or uncomfortable. I was shopping between other dealerships too, but Felix’s service is what convinced me to seal the deal. His professionalism and humbleness is by far superior than others, I’m so glad that my first Mercedes has been completed with him. Let’s hope the follow-up & the maintenance will be as perfect as the purchase. Trust me, you need to see him! Thank you again Felix.

Julie Ma

Super service

Lee

Wrote email, left message on voicemail and nobody called back, Nobody contacted me. Great job guys, keep your amazing treatment like that to everyone,hopefully you'll get more reviews like mine???? Life in Canada become just ridiculously careless. People being treated like piece of dirt on every service wherever you go. It's become a habit.

Gerald Desjardins

I have had problems with my A250 from the time of pick up Mid dec 2019. Following the chain of command, I finally ended up speaking with the General Manager. The cars transmission has stuck in gear twice, the MBUX system has been flakey from the get go. The GM didn’t seem to care about the experience or being bounced around from service to Mercedes Benz Canada back to sales. Spoke with the sales person to get me out of this lemon and into a new one - it’s been a week now and no one is calling me back. Service is okay. But they only treat the symptoms- and the underlying problems - they come back. Update June 2021: After 18 months of leasing this car - the problems seem to have been resolved. Too many visits later. The new General Manager took time to speak with me, and Jean-Francois, in service took an interest in this problematic vehicle and owned my experience. While it’s taken far too long to come to what the issue was - after transmission controller replacements, MBUX replacements, waiting for Mercedes to write a code change to get two phones working on the car at the same time ( one car play one Bluetooth) a valve issue, a head replacement and a throttle actuator replacement - the car drives like new. For how long?? This is a guess. And I’m pinning this on Mercedes quality. Not on the dealerships ability. This has taught me a lot about how manufacturers relationships with dealers work - very eye opening.

Jason T

I had a great first experience here. I got my car B service and part recall. I bought it in Boucherville, but the transaction didn't go as smooth as I had hoped for. So i tried Silverstar, which was a nightmare experience for Service. I ended up driving a bit further to MB riv sud, and I was very relieved to experience a great Service. The courtoisie car was brand new and great to try out. They didn't try to upsell me anything or even suggest a repair on my 2013 c300. The service desk lady was polite and professional. Thank you! I definitely recommend MB Riv Sud. I will be going here from now on, and eventualy buy my next car.

Luc Longpre

Great team listening to customers from start to delivery, I recommend Mercedes-Benz Rive-Sud for teamwork, dedication , kindness and of course for the vehicle inventory and quality.

Tango Mango

I was lucky to have Peter as a salesperson. Awesome service and product...We went back and bought 2 more cars from him.

Hassanin Salih

The sales representative at this branch is very rude and he excused me of leasing the car and exporting it after so that is why he can’t give me a discount on the car And he told me that because you don’t have a Mercedes now we don’t trust you

Ivaylo Toshev

Amazing service!

Alan Tessier

Great service.

Nandu Patel

Sales person Evan Agostinelli is nice to deal with. Clean and huge dealership. Customers are welcomed. Transaction was completed without delay for 2015 GLK250 Bluetec

Alfonso Gutierrez

Great service. people are nice and helpfull. The coffee corner is fantastic!

Hey its us

Rascit salesperson. First and last visit. Having already purchaed a vehicle from Mercedes Silver Star, we decided to head to Rive Sud to view a specific model which we called beforehand to see if they had in stock. Receptionist was excellent, smiling, very polite and courteous and willing to help. But after being introduced to our sales agent (jacques) we knew we were in trouble. Upon glancing at us, the first point he made was not about the car we were in the market for, or to briefly introduce himself; rather he barked that he does not sell cars for export... His next move was to make a point that he wasn't going to shake our hands as a result of him feeling "sick" (explanation of the quotations below). The combination of both comments made us feel uncomforatble but we decided to move forward. Upon asking why we would look to export a car that we had no intent of taking outside the province he motioned past us and towards the underground garage and ignored our question. Not the best of starts I thought. He lead us downstairs to a car and made no attempt to explain the features or talk about it at all. Nothing... He then pulled us towards another that was locked and made no mention of getting the keys or talking about that model either. It was by far the worst experience I had ever had so far from any dealer. Any questions posited towards him were dismissed with a banal and vacant look that befits a royal looking down upon his minions. No communication. No talk of the car or its options/ features. It was as if he has something better to do and it wasn't to be around us. Even the vendors at Costco who give you free samples of food outclassed this guy. Upon leaving we extended our hands again to thank him for his time, but with his hand on his hips, he reminded us he wasn't going to touch ours. Maybe he was sick, but the virility he demonstrated going up and down the stairs showed he had more energy than either of us. I would have hoped his proclivity to not deal with us would have warranted an excuse to another sales person; someone who actually wanted to sell a car and have a start a relationship with a client. But to our disappointment no. It was a rasict ending to a rascit start. But hey, at least he was consistent... I'll give him that.

Daniel Kourjakian

Great service !

Dhouha Boukadi

Nice place to pumper your car

Arbuz A

Very bad service, taking so long to simply change tires. Don't go there unless you want to waste time and money. Highly disappointed.

Sherry Malik

The parts department is super friendly and helpful ☺️

Felician Farcutiu

Very nice experience, this is one of my favorite places, the showroom ( Mercedes benz Rive sud -Brossard )is big and modern , the salesmen are very knowledgeable . I strongly recommend

Kelvin Lam

Bought a car from Mercedes Benz Rive-Sud (Evan Agostinelli). Great service and easy to work with!!

Rizwan Sohail

Hi I bought pre-owned vehicle 2011 model, the vehicle was clean and nice when we tried, but after first few days we realized various sounds in the vehicle. one frustrating big sound was when we turn the vehicle. as the vehicle is under full bumper to bumper warranty, we have contacted sales person to fix these and he confirmed that all issues will be fixed, but we are just waiting and waiting, its been almost four weeks, we have not been contacted to fix appointment to fix all problems. I feel disappointing and not satisfied with the after sales customer service. I am still in contact with sales and hoping to have problems. I will keep my review updated in coming days.

Steven McNair

Great rapid service from veteran team...pleasant all around.

Charles Lam

A enjoyable experience. People are helpful and efficient. Transaction is fast and smooth. I would come again for my next vehicle.

Qing wang

Service is very good and satisfies. The review be done long times ago, l'm satisfied with the dealer until now, and I bought new car from the dealer last week

Sorelle Passo

Edited* After a bit of a back and forth, ended up getting the perfect car. The sales rep Evan E. was great and he even went as far as putting a custom made name on my car.. really sharp. Thank you! The financial director Karine D. was able to correct the issue and I was very pleased! Good turn of events, overall very happy with the delivery by Anastasiya S. The options were well explained. Thank you! I changed my mind! Will probably recommend this dealership!

Gabriel Keane

Always get excellent service here. Very professional staff, highly recommended.

Ramiro Guerrero

I have owned Germain vehicles before, so i know the philosophy My experience at Mercedes Rive sud, was one where I felt to be amongs friends and not under the usual pressures of buying a car, My sales person (Samuel Ferdinand ) was outstanding in his underestanding my needs, and making suggestions as to the best options, his calm demeanor made it a pleasent experience The delivery of the GLA was impacable, the description of the options was clear and consice Samuel' s team made it an experience that made me a loyal client for a long time to come Thanks Ramiro Guerrero

Ana Petcu

We’ve started dealing with this dealership in 2013 and my family has always dealt with M Samuel Ferdinand. He was the one that made us change all our cars to mercedes. All the friends and business partners we ´ ve referred to him received exceptional service. Your dealership sold or leased because of him more than 13 cars to us and our network. We are business people, we have our own businesses and when we have an employee that promotes, sales and brings money in the business, we do everything to keep that employee. I am reading other comments that share my point of view and that should make you question this « corporate » decision. Without M Ferdinand there we will take our business elsewhere.

Marcelo Grimberg

If you take a complimentary car they are going to take more time to finish your car

Jacques Godin

Top service no waiting

Rohina .K

A very pleasant car shopping experience. Our sales agent Franco was very knowledgeable and polite. He was there to help and listen and answer questions. He made our task of buying a GLE family car easy and efficicient.He followed up with us as needed. Sonia and Ariel also handed us their best help with financing and delivery of the car. Totally recommend this dealer and we would go back anytime. Amazing Job Mercedez Rive Sud Team!

t mug

I usually dont write reviews but the service level I received had to be shared. It took 2 days after several call transfers/voicemails in btw their departments to finally get in touch with someone to get updates on my car. He confirmed the car was ready to pick up. However, I was promised it would be ready the same day(smal recall and tire change) and that someone would call me. guess what? no one did and it took me at least 10 calls to find out mysself. when asked to get someone to pick me up so I can finally get my car and go to work, he transfers me again and guess what? again voicemail and no one returning the calls. Really bad customer service and PLEASE AVOID AT ALL COST.they also have the same excuse that they dont have courtesy cars available but lie to you when you purchase the cars. I worked in customer service for several years and never seen a service like this in my life. Now I am still waiting for a call...Do they care about the hours you missed at work for their false promises? Logically, would I even bother going there had I knew it would take that long? Had specifically booked an appoitment to coincide with my work and now they are doing whatever they feel like. Just to add: the people I dealt with dont even know their stuff and couldnt even answer my questions. this dealership is a pure joke.

Hojat Mahdavi

Very professional dealer. Felix is awsome! The only problem is the car entertainment system that doesn't have car play and Android auto for the car you buy in 2019 under the Mercedes brand, is sooooo underwhelming!! ???? infotainment looks like a car of ten years ago! There is not even a survey for customer car satisfaction to send the feedback. Hopefully Merceses bring us the a software update to upgrade their out of date infotainment.

Jean-Philippe Marc

My last service appointment at Mercedes-Benz Rive-Sud was rather pleasant and relaxing. On this occasion, I chose to wait for the service to be completed. While waiting, I popped in my AirPods & listened to some music, some podcasts... while also catching up on my email, essentially creating my own personal Maxwell Smart cone of silence. The sparkling showroom had two impressive new AMGs on display that caused the heart to flutter. The waiting area had a sleek retro modern 60’s vision of the future allure that was rather cool. The staff as always was welcoming, professional and polite, giving you this overall sensation that you as an individual were appreciated and not just your dollars. Some negatives; the refreshment center was sparse. Some croissants, Danishes and muffins would be appreciated. Mini or otherwise.

Robert Rogojina

Amazing costumer service and they have a great team.

Gino Zeppettini

Wonderful dealership,great service and personel,drop by and see their wonderful ???? cars????????????

B T.

Sales dept was great when I was interested to buy a GLA250. Courteous and called me back the same day to book a test drive or answer questions. In a turn of event, I ended up canceling my appointment due to finding the exact GLA I was looking for at a dealer that is not MB. Since I live on the south shore, I wanted to make MBRS my go-to place for maintenance. Contacted them again to obtain info on the warranty left, to update owner info and discuss an issue with my usb ports not working. I was told my contact information has been given to the service dept who would call me and be able to assist me... never got a call. Tried a 2nd time, I still haven't heard from anyone in a week and a half. I've received 5 star treatment from the service dept at Toyota even though I was driving their low end cars...but I can't even get a call back from MB's service dept. This was my first experience with the brand... although the brand itself prides on excellence, it seems MBRS doesn't think the same way...

Tony W

Was shopping for new car, the sales Rep David Clairmont was very informative and pleasant to talk to.

Carl Lutes

Good so far...

Tina Garcia

Exceptional service!!

Min Z

Called to have more information. We are looking at a 7 seaters such as the Audi Q7 or Acura MDX. Not only the salesman at Mercedes Benz didn't answer to any of the questions. First time I was spoken with a such unfriendly tone, like the salesperson didn't want to make the sale. (did not have the same experience at Audi nor Acura, they were ok) Well, FU Mercedes Rive-Sud, if you don't want my business, glad to take my money to somewhere else. (Comprends pas prq le vendeur se croit meilleur que les autres marques? pourtant Mercedes n'est qu'une considération avec les autres modèles de luxe)

LUIS CORNEJO

Wow

Sylvain Marcotte

Great service! Knowledge of the staff! Fantastic installation - State of the Art Mercedes-Benz dealership - 5 Stars

Bahador Abadi Immobilier Inc

Extremely happy with the offer that they gave me. We had gone to 5 other dealerships and shopping for a car was becoming a nightmare because each dealership had a way to add hidden fees and extra charges. They were very honest with us, no extra charges and no surprises after they took our old car whose lease would be up and there were no nasty surprises there either.

Ali Azar

I had a nice experience with one of the Mercedes Bnez Rive-Sud Sales person, Mr. Rocky Zitella. I was impressed by his professionalism and his dedication. He was well informed about the different features in different models and tried to match them with my needs.

Santiago escruceria

samuel ferdinand Thanks for the excellent service and all the help during this transition Love my car

Dan M.

It was like yesterday 2013 and my first C300 from MBRS, it was all thanks to Samuel Ferdinand. 6 years later and 2 cars down the road, I’m saddened to learn Sam is no longer there. The motto for Mercedes is “The Best or Nothing”, Sam was the best and the reason my business went to MBRS. I expect the best, bring him back and let go the incompetent that got their best salesmen terminated!

Mehdi Halet

Excellent Service !

Nick Cianfaglia

Staff courteous service agent Pierre Paul knowledgeable great service

Alain Charbonneau

Super service

Gabriel Gabriel

I used to rate this business 5of 5 because of the impeccable service that M Sam Ferdinand was offering me. Personally i bought or leased 7 cars from this guy. In total I brought to this dealership other 6 cars through my network. I find unacceptable that one of the best sellers gets fired. In October i have to renew one of my cars. If this situation isn’t corrected I will take my business elsewhere.

Ibrahim Diabira

Super dope MACHINES they got, out there!

Omar El-Mohri

I went there but no one was interested to talking to a customer. So I gave my $$$ to BMW

andre stocchero

Fine

Serge Cote

Great service on the day I pick-up my new car.

ke yang

good service！

Mihaela Mitu

We just found out that our sales representative at this branch no longer works there. My son loves Mercedes and every time he could, he would take me with him at the dealership. M Sam Ferdinand always brought a smile to my face and he always provided with an impeccable service to my son and our family. This is not right! Please fix the issue

Steven Cohen

Sale rep arrogant and not welcoming (valentine), horrible delivery for my vehicle, wrong information ,no call back, they tried to charge hidden fees. first and last time with this dealer.

dina

Don't ever go there if ever you go don't buy your car with MAUDE VAILLENCOURT. She is a liar doesn't know anything AND GIVES OUT THE WRONG INFORMATION. I bought my car that was on a lease and she told me that i don't have to pay anything because my payments will start in october. False that women lied to sell me the car and the payments did pass but i didn't put the money in my account because she told me there won't be any payments for the month of september. Therefore, i got a rebound cheque and problems with the bank . BECAUSE OF that women SHE IS A LIAR DON'T EVER EVER BUY AT MERCEDES SOUTH SHORE. MAUDE VAILLENCOURT IS A LIAR AND SHE DOESN'T KNOW ANYTHING TRANSMITS FALSE INFORMATIONS AND PROMISES. GO TO THE MERCEDES BENZ ON DECARIE I TOLD MY BROTHER TO BUY HIS CAR THERE AND HE LOVED THE SERVICE AND EVERYTHING WENT THROUGH WELL.

zaf bad

As a recent buyer of a Mercedes car, I was amazed to find out a UPS driver knocking on my door on Dec 31st to hand me a very nice gift from Mercedes. Such class! I am a regular buyer of high end cars such as Volvo, BMW, etc. And no other car maker ever offered such a nice gift. Long live Mercedes and the Taschereau team !!! Happy New Year 2021.

George Vechterman

professionally, easily, transparently, it was very nice.

Domenica Procaccini

EXTREMELY rude and unhelpful service staff, seriously makes you wonder if it’s even worth going to the dealership to service your vehicle. Treated as though you’re bothering them when you’re going in for routine maintenance and manufacturers defects. Staff was extremely condescending and authorities had to be contacted, be wise and steer clear to avoid this place.

Marko Lachapelle

I bought a certified mercedes benz CLA from one of the sale rep and received top notch service. He gave me all the information i needed and really worked with me to get the deal done. The one star rating has more to do with their customer service. 2 months after I purchased the car i noticed a bubble into the paint on the driver side door. About the size of a 25cent. I called the dealer they refered me to the body shop. I went in and they inspect the car, they told me they would get back to me within 2 weeks. I received a call from them and they told me this wasnt covered. The car is 3 1/2 years old, still under warranty for 2 years and its not covered ? I was told it was a stonechip by the bodyshop. When i pointed out to the guy that first of all the car has been sitting in the garage for about 5 weeks while i was on vacation and that i could see the same kind of bubble rust spot starting to appear on the other side of the car on the passanger side door i was told still not covered probably a stonechip also. They offered to fix it for 2700 dollars and i gladly refused. Ill take my business somewhere else. Can you believe i almost refered them to my girlfriend for her GLK 350 and i almost pull the trigger on the cla45 amg after a week of ownership ? Glad i didnt.

Mircea Catrinescu

Big selection, not really trying to help in the second hand sections.

Johnny Tran

Very good service from Daniel Brazeau !

M.J Kaviani

I would like to thank John for the great service. I was looking for the GLA and he helped me to find my best option at the proper time.

Danilo Mandetta

I had a very good experience at the dealership. We talked to Mr Nikolas Schefold who was very kind and showed a very good knowledge about the models that we were looking for. He followed up with me a few times and was always very kind and polite. Well recommended!

Sigal Karasik

Amazing experience and service. Rochdi went above and beyond to help me find the right car for me. He made my experience at Mercedes Benz Rive Sud that much more special because of his attention to detail, patience and ability to consider every clients need.

sham syed

I bought a used GL 350 for over $55 000.00 from Benz South shore. I was very disappointed regarding the quality of the car. Within one year, I had to take it in for three repairs. The last time I had to replace the whole sensor system at a cost of $2500.00. To make things worse, the mechanics torqued the tires without my consent and damaged two of the tire nuts. Now I am face with another major repair for the wheels and tires. This is the first time I have bought a car from Benz South Shore and I am very disappointed with the whole experience. There are far better and professional Benz dealerships in Montreal than this one. In response to the dealership's comment: A car which is worth over $55 000.00 needs to be taken in for three repairs, does it make any sense to anyone? This shows their inspection is totally unreliable and I can assure you this car was never inspected properly. I do have the receipts of each repairs to proof it. This dealership does only minimal inspection so that they can sell the extended warranty in order steal from the client. As far as the torque of the tires are concern, I have noticed that the two of the bolts/nuts were totally damaged when I took the car in to the local garage for tire change. Their mechanics have damaged the nuts but again they are denying the whole facts instead of rectifying the situation. That is what you call a lousy and unprofessional customer service.

Stephanie Gravel

I wanted to buy a new GLC43. I have never received such bad service. They acted as if they were doing me a favour to sell me the car. Never again at this location. Mercedes head office should really step in and change this team.

Joe Khouri

Terrible service

Laval Recruiting

Absolutely terrible experience with the service team. They are overpriced and really think of their profits first. I now go to Mercedes West Island to get my vehicle serviced. Never again Rive Sud!

Home Ipad

Changing tires Over priced then other Mercedes dealers and don't like the service anyway

Paulette Houde

Great people, great service, best garage Mercedes. Thank you.

jon ho

Not happy with both of our transactions. Service at it s minimum. Car wasn’t interior washed + still a check engine after we bought back the lease + they said that they certified the car... just feel that they took my money and gave the car back to us.

felix usuba

Nice, expensive service. If you wanna spend some money they will help you.

Mario Calitri

Nice guys at the parts department

manny smith

Horrible service by Yannick Ouimet. Does not answer emails and he has attitude. Instead of helping me with the vehicle I wanted, he tried to scare me out of it and sell me one they already have in the showroom.

Mia MI

Excellent service and very friendly. Was accompanied by Ahmed. Spoke with Rocky on the phone before the visit, which was very polite and understanding, as well. A lot of patient and very polite. Thanks for the great experience. Never say never, who knows! :)

B. Srour

Great human experience

Ahmad A.

John D’Attilio was more than nice

Alan Bogos

Great service. Smooth from start to finish. Nathan and team were great to deal with. Would most certainly return. Buy with confidence.

Hooman

Great salesperson, they are super helpful! They fix everything before you purchase a used car ! Even small details on the dash

sam

Visited this dealership one evening to purchase a 2018 Mercedes Benz.After a few hours of talk,and negociation I left with nothing ! The salesman that I was confirmed to meet with wasn't there although we confirmed our appointment 15 min before!! I was referred to someone else upon arrival! (confused) A few days later I called and visted another Mercedes Benz dealership, and ended up buying same car there instead, at a much better deal!!The trade-in value they offered me was $3000.00 more at the other Mercedes dealership PLUS an additional $1000.00 discount on top of the $2000.00 discount I was offered here ! $4599.00 More in my pocket! Best You better shop around!!

hoplatani

Returned 3 times for the same reason

Dmitry B.

Great service, great cars.

Steve F

Great service and car delivered on time and as expected

Marko Zambarlin

Not a good experience at all! Arrogant staff not honest. Unprofessionalism and arrogance from Ivan Chabot assistant director service. Marco Viera lacks some training.Doesnt return messages and lacks technical experience. Diluting winshiefuild in winter at the delivery,and selling illegal tires 3/32 left on thread. Big mistake purchasing my vehicle at Rive-sud Mercedes.

Jing Ding

The new building is so nice. Well service from the Sales Person. Good purchasing experience.

rosalind rizos

I would like to say thank you to the service advisor Faissel Lazaar. He was very polite, extremely helpful , professional, explained everything from the beginning and kept me informed completely through every step. He is truly a trustworthy service advisor. My experience at Mercedes on Taschereau in Brossard was great because of him. I think it is important to write good reviews when we were happy with a service.

Hamid Ismaili

I purchased a 2017 (pre-owned) C300 two weeks and I am very happy with the purchase experience. I had few concerns during the purchase which were professionally handled. Many thanks to Daniel and Sam for thoughtfully addressing my concerns, and to Vicky for patiently answering all my questions during vehicle delivery.

Carmine Guerrera

Courteous service. Free yummy yummy coffee ☕

Robert Bates

A different sale since I live in Ontraio so that changed their normal routine. Got everything done with email and phone.

Landers Tsang

Terrible service. I called because I was looking to book an appointment, the lady on the phone was rude, condenscing and didn't seem to care about my inquiries at all. I was looking forward to purchasing a Mercedes vehicle, but definitely not from this location after this.

Sergio Corneli

Second truck I buy there, people go see Sandor Mesko for your Metris I went around and he’s the best!!

Mario Rubnikowich

We been lied to and that is a way to sell cars. I actually think we should be compensated for that as we missed out on a $2800 thing.

Mona Anand

Great service, don't even mind the wait

Mike Czop

We wanted to replace our B200 for a B250. After looking around and getting terrible service from a dealer in Montreal, we decided to check out the dealer in Brossard. We looked in the showroom and the sales people were very nice. No pushy or hassle nonsense. My wife and I really were asking questions about warrantee and so on. We found a beautiful black B250 with low km. I must say I really hassled the poor salesman, but in the end they made me an offer I couldn't refused. I got great buyback for my B200 plus an extended warrantee and they thew in a rear OEM cargo mat and a few extras for the 2013 B250. Two months later a small crack appeared on the lower front windshield, brought it over and the service checked it out and a week later they replaced the windshield. Had the car serviced for oil change and I must say the price is a bit hefty, but in the end and a year later we are both very happy with our Mercedes and no problems what so ever.

Lionel Gutierrez

First MB experience: from the first call with Franco, helpful, friendly and informative.. very nice welcome in person, not rushed, able and willing to answer every little question I had. Delivery with Marie-Maude was flawless, best I ever had. Organized, to the point, and explained the car features so clear!... overall, my expectations were exceeded! Showroom is one of the best I have ever seen. Thank you MB Rive Sud team!

Stephanie T

Terrible Service! Had to call back 5 times to get a basic update on my car. The only time they reached out was to sell me a service Indid not need. Never going back. Time is money, don’t waste either with this dealer. Way better off going to Silverstar.

Mr. Head

Unfortunate experience. The sales manager Mario is TO BE AVOIDED at all costs. Rude, nonchalant, and completely disrespectful. The team needs a class on etiquette. Have received greater attention to detail at low-end car dealers that make 1/20th of the commission these jokers make.

Sherry Williams

Very Bad Experience with Sales Rep (Felix) . He needs more Training.

rachel

A year ago i bought my CLA 250 brand new from mercedes benz taschereau and never once was i satisfied with the service. Every time i would try to get a hold of a specific person i would never get an answer so i would leave a message yet i still wouldn't get a phone call back. Therefore i would be stuck chasing the person i needed to talk to. When i would receive a missed call and i would call back the front desk asking who called, they would say they didn't know who called and they couldn't help me. i would need to wait for the person to call me back. Not only this but i would also be stuck waiting for them in person as well. I would go in and tell the receptionist that i needed to speak with a specific person which they told me would take 5 minutes, 20 minutes later i saw the person walk by which he told me it wouldn't be long, just another 5 minutes which would be a lie as well.. i would end up waiting a good 45 minutes. Every time i would show up in person it would be the same situation over and over. Not only this, but i would receive phone calls for surveys from other peoples accounts from when they brought their car to the dealerships garage. Every time i would tell them its not me they would say yes for the cla250, which i would then tell them yes that's my car, but the name is wrong. They said they would fix it and they are sorry yet i would still get phone calls about other peoples accounts. And at the beginning for the longest time they would never be able to find my file under my name. So then i decided to write a bad review and i decided to sell my car as well. The dealership ended up calling my mother to tell her i need to take down the review or else they wouldn't buy my car. I ended up taking the writing part of the review down and left the one star. They called my mother back again telling her i didn't take it down and that i needed to take it down or else we would have a 1,000$ charge for ending the lease early and that they wouldn't buy my car anymore. I ended up putting the rate to 3 stars even if i didn't feel it was right since i would have been charged extra for selling my car. After all this happened i wrote a Facebook status about how I felt on the whole situation. The dealership had the nerve to track down my mothers work phone number telling her that if i didn't take it down they would bring me to court and that they would write a bad review about my mothers job. Which drove my nerves. i never would have thought a high company would go so low to do something like this. I ended up taking down the facebook post as well and when i went to go sell my car back to the dealership we ended up getting a fee of 500$ which my mother didn't understand why. She asked politely why we got charged when they said there wouldn't be a charge since i took all the reviews down and everything. Their response was "because of everything that happened". And to this day i still have problems with them and mercedes benz financial. lesson learned

Victor Orji

I really should have read the reviews before buying a car from here. Bought a used X1 (2016 Model) in Aug 2019, I was in contact with Evan and his manager (Bachar), they told me brakes were brand new and tires(summer + winter) would last another 2 years. I thought additional warranty was added to the car as well, only for me to find out that nothing whatever is true about what I was sold. Brakes are totally bad, tires are worn, so imagine less than a year factoring in the fact the car was used limitedly during the lockdown I have to change brakes and buy new tires plus warranty ended. I'm so pained and this dealership crossing my mind irks me. The worst car business I have ever done. To think I drove all the way from Ottawa to this place. Honestly, don't believe what they tell you when buying used, don't be deceived like me by the nice things or beauty of the place.

Jean Corriveau

salesman was not ready for the apointment, he did not seem interested in a used car sale, he did not provide any information unless specifically asked, could only have a drive test in parking lot of dealer. very disapointed even if the product was good ........ He only wanted to sell car service insurance ......

Habib Nabati

It was great to do this transaction with Mr. Valentin Naiden who finalized and delivered this beautiful car to us within less than 48 hours. Dear Valentin, thanks to you, Ms. Nathalie April, all your colleagues and your professional dealership.

Mohamed Albahiti

All staff were very courteous and pleasant. Had a great service and delivery was faster than We expected. Mr.Lemrini and Vicky were very professional and it was my pleasure to deal with them.

Agostino D'Angelo

Amazing service

Steven Fournier

Received excellent service at this location. Brought the vehicle in for a recall and a couple of other issues. Dealt with Eric Savaria a Mercedes service consultant who carefully listened to my concerns, was very knowledgeable, professional and provided excellent customer service. Highly recommend.

Emmanuel Vergara

Sale service is great, but maintenance service is quite poor. Scheduling a service takes at least a month.

Lei Li

both the sale guy and finance guy are nice and they did not try to sell you the things you don't need

Guyllaume Montreuil

Execellent service

Lou Varbanov

Very happy with my purchase, dealt with Ahmed - such a nice and genuine guy, also Mariam, the financing director - very professional and easy going, made everything nice and simple. They were also nice enough to throw in winter tires for free and fix some scratches on the car. All of the stuff went above and beyond not to just sell me a car, but provide me with a car sale experience. Appreciate that. And finally had to deal with Marie Maude when I took possession of the car - she was simply wonderful. Thank you all A+

Bob yup

This was my initial post after a few hours of owning this vehicle I noticed that I had major vibrations at high speed. I immediately called the sales department and the salesman that sold me the vehicle. They asked me to bring the car in, after further examination, they noticed my car had 3 bent mags, one of which was cracked. This is a certified vehicle, that I had barely driven. They have asked me to pay for the damaged mags, I obviously will not be doing so. Beyond that, the vehicle has transmission issue, it needs a software update that I've been fighting to obtain. All in all, I love Mercedes, a great brand and honestly a wonderful car overall, however buy it somewhere else, even if you have to drive down to Montreal, avoid this dealership.

Mazen Aw

It was an excellent experience very good service and one of the best Mercedes dealerships in Quebec ! Specially the Manager of the Used car section Mr.Sam Elmir that had helped me several times after my purchases of multiple cars and referring my friends that went and bought and had great services as well ! And Madam Karin and Vicky are amazing too ! I thank the whole team at Mercedes Benz Rib Sud for the great service and awesome experience

Emmanuel Giakoumakis

Very pleasant experience Staff was very Accommodating even opening on Saturday to test drive on two different occasions and took what ever time to explain all the different features and offered a second visit any time to refresh our memories. This is our second purchase and very satisfied Thank you for your professionalism Best Regards Emmanuel Giakoumakis

marc gouron

Extremely disappointed to find out that my sales rep for the last 7 yrs Samuel Ferdinan was not longer there. He was the reason why I continued to purchase or rent my last 6 Mercedes-Benz cars from this dealership. Not sure why their best sales rep for the last 7 years would be let go. When I inquired, no one was willing to give me answers or reasons for his departure. This dealership just lost a great customer as I will try to find out what other Mercedes-Benz dealership M. Ferdinan has gone too and bring my business there. I will also make sure my father who is also a great Mercedes-Benz client follows suit with me and move our business elsewhere. Further more, I will not be referring any business there anymore. Marc Gouron Extremely disappointed customer

Adam K

Professional and trustworthy from the certified sales director Sam and Evan to the accountant director Karine , you would feel family as soon you walk to the dealership happy to have Mercedes south shore as my one and only dealer I trust

Thierno Bah

I was delivered a certified car with the check engine light on! I further discovered that the car had some issues. Which is vertu disappointing for a Mercedez certified car. Obviously, the car was not properly prepared for delivery.

Jerry Zhu

I used to like my original GLK250, I was bit worried that I couldn’t adapt GLE400. Now I realized that GLE400 is so fantastic, it has more power and more convenient features. The Rive-Sud dealer offered great services same as before. The sales representative Ryan Liu just like my old friend who gave me lots of great ideas and helping.

ke pang

Sales is good! Service is not satisfied!

Christopher D

Love this place. Took great care of me

Francesca Ranieri

My experience at Mercedes Rive Sud was like no other! I've dealt with multiple dealerships through out the years in Quebec and have never received this kind of Customer Service! Moe Keghida was my sales adviser and he listened to my concerns, answered all my questions and reassured me from beginning to end! (I had horrible experiences at other dealerships and was skeptical of getting another Mercedes) Im extremely happy with my decision and highly recommend him!

Frank Fu

It is nice in all : 1. Nice place and building and 2. Nice agent Mr. Ryan Liu with nice service and 3. Nice expirence and 4. Nice payment in many way and 5. Nice of a costly bill because my family enjoy in buying a SUV of Mercedes-Benz from "Rive-Sud"!

Ilias Elbekri

Super service

barbe roux

They do test drives at high speed making car backfire in residential streets then when confronted they hide the driver and a manager cant even bother adressing the situation

Khaled Soliman

Excellent service, very helpful staff. Highly recommend.

Nana Fiat

Super service

foever Copts

Horrible customer service .

Stefano Capri

GREAT SERVICE, FROM TESTING AND BUYING ONE OF THESE JEWELS TO THE AFTER-SALE SERVICE. PRETTY HAPPY TO HAVE THEM TAKING CARE OF OUR CARS.

max asare

This is by far the best dealership I have encountered in Canada. From my first point of contact with them, through my financing process to my pick up stages, they offered me professional services in a respectful, interactive and stress free manner. I will recommend Mercedes-Benz Rive Sud to potential clients especially first time buyers. I wouldn’t hesitate buying my next car from them

Shady Mesiha

Excellent client service you feel at home I like it

C Li

Bad service from receptionist and manager

VINCENT NYANGWILA

Dear Team Mercedes Benz Rive-Sud. This incident happened over a week ago. First let me present my sincere appreciation on the time taking to reply. Your reply is well composed for your your personal interest, but I think I am being greatly misunderstood. My disappointment was not based on the refund but on the response given to my approach. As you mentioned it above, the situation was since resolved and my refund was issued and collected. Please understand that my concerns came before the issue solving, not to mention that the issue was solved in part because of my review that I personally put on your behalf. This being said, you can not buy a customers satisfaction by handing them an umbrella. I did appreciate the sales manager and his professionalism. The sales advisor on the other hand, I do believe that he deserves such a treatment coupled with the fact that at the moment I came to collect the refund Mr. Brazeau was present, but he did not take any initiative for greetings nor apologies. Now if an umbrella buys a clients respect then I do appreciate it but my parents brought me up knowing that when I do wrong I apologize, so please kindly understand my disappointment. If you need further information on understanding this issue feel free to contact me as I believe that you have all the necessary coordinates to do so. I look forward hearing from you soon. Have a wonderful day. Thank You Mr. Nyangwila

Danny Gagliardi

BE VERY CAREFUL when leasing with this dealership, they offer you a promotion to move you into another lease before your current one is up. Then after 11 months send you a bill of thousands of dollars for repairs to the old car that you can not even validate of have repaired somewhere else. I attached the invoice of damages and their pricing. The sales agent Ahmed Sarhane mislead us and when you call him after the sale, he hangs up on you. We leased our company cars from this dealership for years and will never again. IN RESPONSE TO OWNER The sales agent hung up the phone on me, that is the respect your team shows your customers ? I have attached written communication from your sales agent advising us that the dealership will take care of it. Please see photos attached.

Mike Marthen

The best service ever and very welcoming staff And very professionals I had a great experience From MR Sam elmir manager of the used and his Tim Bashar msadi and Samuel and Anastasia she is very special and professional and she always smiling and she give me good time to explain for me every things about my car and Karine in the Fainencing department she strongly got the lone for me she have very good experience with the Fainencing and good care about customers and Vicky she make the delivery for me waww she is so good and she have very good service end off the day I’m so happy with Mercedes service thank you guys you make my day

Sonu Chaudhary

Too bad ,as one of the financial adviser gave me appointment for 1 oclock but he havnt came to see me till 2 o clock , i dont understand why they ask some one come and see them ,when they are not there Sorrt to say that this is poorest service i have ever seen in my life .

Ali-Reza N

At the beginning I was very happy with my purchase, but unfortunately 3 weeks after my purchase my financial situation changed suddenly and unexpected. I ask them if they buy my car. I expected an offer $3000 to $5000 below the selling price, but I was surprised. They offered me a price $12000 below my buying price only and only 3 weeks after my purchase and the selling dealer told me if I am looking for a better option , I have to sell my car on Kijiji. I don't recommend at all this dealership because selling department want just to sell their cars and services and they are careless after it and display no interest in customer service and professionalism, . I am very disappointed for choosing Mercedes-Benzes as my favorite car brand.

Jean-Marc Lambert

We enjoyed our experience at Mercedes benz Rive Sud from our arrival to the delivery of our new Mercedes. Everybody worked as a team and we felt in confidence throughout the process.

Claudia Quiroga

Excellent service

Hesham Megawer

Very bad service, I don’t believe they represent one of the bigest company on the world. I just bought a used car, I took it there after a month of the purchase to do the inspection, when I left it there I said I have 2 noises mainly that’s why I am bringing it 1 on the roof and the other under the car they said there is already a recall on something behind the steering wheel. After 4 hours I went to take my car , the guy told me there is a noise on the roof they tried to repair it ( with out having my approval ) but they couldn’t and they will need to spend more time to doit, but they will charge me 170$ for spending time trying to fix it !!. The other noise they couldn’t find the reason because the roof is so noisy, while it’s already on the exterior!! All of that is not a big deal, I took the car now the roof became very very very noisy, the Bluetooth has a delay between audio and video, and the steering wheel is noisy because of what they replaced, After a month i went again, they did fix the steering sound, the roof they said it needs to be replaced for 9000$ !! And the thing I couldn’t stand, when I told the repair guy about the Bluetooth issue he said “ and when we run the YouTube on a car we watch a video or we just hear the sound” and he hide the screen for me saying is it okay like that? !!!! Are you kidding the clients? I will send a message to the main Mercedes Canada explaining what happens if they don’t fix what they did.

Eksan Reshit

Huge thank you to Rocky, Mariam and Marie Perfect service, they pay attention to every detail from the beginning to the end. everyone doing their part of the job professionally. Can't be better than this, the best Mercedes-Benz dealership I have ever seen.

Peter Howe

Excellent service with everyone that I dealt with, I would highly recommend this place to anyone.

the equalizer

Very professional. Excellent qualified personnel.

Nick Spalidis

I was in market for a used car, and this dealer kept me waiting for longtime with my pregnant wife. We didn't understand all the features of the car. So we went to buy a used Mercedes farther the street in Lexus where the service was amazing.

Nick Kefallinos

Great sales people, explained everything very thoroughly and very knowledgeable concerning the their vehicles. very professional service.

Remorquage Familial

Went to pick up a clients car and took them 45 mins because they lost the key.

Kami Makouee

Amazing people very helpful and friendly Love my experience

Stephane Leclerc

I purchased an S class from them and I dealt with Mr. Rocky Zitella. Rocky went above and beyond with an excellent service and attention to detail. I wish that all salesman and saleswoman could deliver such an high quality experience! I am looking forward to dealing with Rocky in the future! Thanks for everything!! Highly recommended!!

TheLLL100

Terrible service! Unprofessional staff! Zero respect to clients! Looking for the problem in the car by driving my car for a few days instead of testing it modern way. Very disappointed in this dealership!

dave daumeq

Worked for many years with Sam and he provided with great service. Would handle any of our needs and was the primary reason we would by from MBRS since we leave closer to our local MB dealer. I was sadden to learn Sam was no longer working for MBRS. Sam let me know where you are relocated and we will follow you :) even at BMW....joke

Noah Jefferson

RACISM, like someone of color can't afford a 100k car.

Janis Babb

More than excellent service throughout the process of choosing vehicle, paperwork, and advice. The Sales Consultant, Nathan Jodoin, was knowledgeable and very professional. Very happy with my purchase.

Guillermo Arjona

CAUTION : They increase the price after you make an appointment to go see a car. Unreliable, makes you wonder how much you can trust their services.

FVS

Great customer service, thanks to Jean Michel, the lady at the reception and the guy at the car rental. Good communication and follow-up!

dino dino

Change of owner in 2013 = BAD SERVICE. Bought 2 cars from them, sale rep. (Valentin) was very helpful and professional. However as of 2013 the service was disappointing - one price over the phone, other price at the cash! Service rep. not willing to provide estimation by email (for a simple change of oil chane). Wrote an email to the service manager/owner - they did haven't gotten back to me. It's a shame that the new owner cannot keep-up what the true Mercedes branch had built during all these years.... Despite the fact that I leave on south shore I now go to West Island branch .

sebastien bourgault

it is what it is

Delta

I was expecting much better service. The showroom model I was looking at didn't have power for me to lower the seat, so I couldn't even sit it. Salesman smelled of cigarettes + didn't really know the product. The tester I was given wasn't fueled up and I realized too late, I actually had to go put gas in it and paid out of my pocket and I wasn't re-reimbursed...

Cynthia Hsu

High recommend John D'Attilio!! Got my 2020 CLA250 from him and the entire process is smooth, efficient and not pushy at all. If you're looking for a Mercedes, John is definitely you're go-to guy. Thank you!

Soheil Saberi

Bad experience!! Made me get an appointment 6 weeks away to have another car while they were doing the repair on my car, but once I was there Marco, the advisor, told me no , there is no car and he did no effort to even look for any!! I took my keys back and will never return to Mercedes Rive-Sud!

Chris Kavathas

Service was great, Evan too good care of us. Recommend highly.

Justin G

Great facilities, overpriced, average technical service

Judy Bricks

Horrible customer service General manager doesn’t care to respond to client concerns Will not recommend buying your Mercedes Benz at the Rive Sud dealership

Ludmila Mirza

I would like to share my experience with this dealership. A few days ago, I saw a car that I liked ( a used car) and I have contacted them to ask some questions, schedule a test drive and evntually to get the better offer then the advertised price of 29.5k. Well, there was the surprise of my life. I've got a ""super special" offer of 32k for the cash purchase !!! On my remarks that the advertised prise includs all the fees and charges and it't not right to add 10% on it , the sales agent continued to show me the price 29,5+chrges+....=32k. I'm just very disapointed. I think because of COVID 19 they need more money maybe.

Mohamed Diouri

I found out that I have paid for something still under warranty (replaced Within less than a year by another Mercedes dealer in Montreal), and that I was about to be charged for a large work that the competitors have been able to do under the warranty by simply asking Mercedes Canada. Very very disappointing.

Guillaume Mathieu

My wife and I just purchased our first Mercedes Benz and every little attention to detail made this an absolutely incredible experience for us. We would particularly like to thank Felix for his incredible sales representation, no details were missed and it truly was an incredible night.

Samir Hanna

Valentin Naiden did a great job. Very impressive sales person and for sure I will always go to him for my new car purchase. This is my second purchase thru him. Very professional, and high degree of know-how. As for Ariane Demers. Highly qualified technician, very knowledgeable and impressive ; she knew it all to take me thru my new car. You must be proud to have such professionals.

Michael Beveridge

Super friendly and very helpful staff. Franco went over and above expectations, zero hesitation to answer all our questions inside the dealership and via txt msg, helping to make this purchase 200% I would definetly recommnend Mercedes-Benz Rive Sud to anyone looking to purchase a Mercedes product. Glad to be part of the benzclub!