Reviews of Hamel Honda (Car Concessionaire)

Rene Andriggetto

Great place . But very expensive. Would like that they revise there prices. Prefer going to my local Honda dealer.

Jonathan Lavallee

(Translated) The best Honda dealership in Quebec. Friendly service, family atmosphere. The people are real and friendly. They are betting on volume so prices are low. (Original) Le meilleur concessionnaire Honda du Québec. Un service amical, ambiance familiale. Les gens sont vrais et sympathiques. Ils misent sur le volume donc les prix sont bas.

John Doe

Just bought a 2016 Honda Civic from this first class dealership. I’m so impressed with the level of detail they give to their Certified vehicles. Mine came with new brakes, Rotors and Pads because they were below 60%. New wiper blades and cabin filter. What dealer does that for their customers? Their prices are the best around. I shopped for weeks and saw many cars. Hamel Honda had nothing but amazing cars on their lot. Make the trip and see for yourself. ????

claude malboeuf

Excellent service!

Mixter Vandal

Got things done Honda car.

Roger Bigras

(Translated) Very good shopping experience for my daughter's first car. Thanks to our salesperson Ricky Brioché for his great service and great sense of humor! I recommend. (Original) Tres bonne experience d'achat pour la premiere auto de ma fille. Merci a notre vendeur Ricky Brioché pour son tres bon service et son tres bon sens de l'humour ! Je recommande.

Mourad Ben Mohand

(Translated) Hello. I visited a lot of dealerships to find our next car, it didn't go the way I wanted it to. But when I showed up at Hamel Honda St eustache, it was incredible. I have found good people who can help you find happiness. Mr. Benoit, who was in charge of receiving us, was listening. And it didn't cost more than an hour to really find what I was looking for and at an incredible price. It has always been said that the vehicle chooses its driver, and not the other way around. I was lucky enough to be chosen by a Honda. Thanks to the whole team who were there for us. I recommend you for sure. (Original) Bonjour. J’ai visité beaucoup de concessionnaires pour trouver notre prochaine voiture, cela ne s’est pas déroulé comme je le voulais. Mais lorsque je me suis présenté chez Hamel Honda St eustache, c’était incroyable. J’ai trouvé des gens compétents qui peuvent t’aider a trouver le bonheur. Monsieur Benoit qui était chargé de nous recevoir était à l’écoute. Et ça n’a pas prix plus d’une heure pour trouver vraiment ce que je cherchais et à un prix incroyable. On à toujours dit que c’est le véhicule qui choisit son conducteur, et pas l’inverse. Moi j’ai eu la chance d’être choisi par une Honda. Merci à toute l’équipe qui était là pour nous. Je vous recommande c’est certain.

Vitali Tavadyan

Overall good experience, friendly environment, hopefully this will remain unchanged! Etienne Belanger was the salesman, provided good service from the start to the end. Great communication, very flexible, great listener. Provided answers to all questions with precision.

Kevin Volpato

Super service

Idir Benkhodja

Awesome service by the salesmen Pierre and the whole staff!!! ????

Michel Briere

(Translated) Friendly staff and happy to be there! It shows in their faces and smiles! It took 5 minutes to find exactly what I was looking for .. Thanks to the Hamel Honda team (Original) Personnel chaleureux et content d'être là ! Ça paraît dans leurs visages et sourires ! Ça pris 5 minutes pour trouver exactement ce que je cherchais ..Merci a l'équipe Hamel Honda

Harsh Bhatt

I got a Honda Civic this week. It was a very good experience at Hamel Honda. Simon Romano made it even smoother to select the model, finalizing the price and the delivery. Moreover, I visited them from Montréal and Simon kindly offered to help me with a ride from Montmorency to the showroom. Thank you!

Valerie Dussault

(Translated) Be careful when purchasing a rental vehicle. They sell you an extended warranty of $ 1200 and if at the end of your rental you haven't used it they tell you that they will reimburse you for it. ON CONDITION that you remember it .. if you don't say it at the end they keep the money !!! Also the condition is that you do all your interviews at home. Even despite COVID when you aren't going out (osti) I haven't had an oil change because I don't drive and they find it fishy and they use that argument against you. also they say they are going to reimburse it .. but not in cash .. IN HONDA CREDIT ... so afterwards you still have to use the 1200 in HONDA product. Be wise and read the contracts carefully. (Original) Faites attention lors de l'achat d'une location d'un véhicule. Ils vous vendent une garantis prolongée de 1200 $ et si à la fin de votre location vous ne l'avez pas utilisée ils vous disent qu'ils vont vous la rembourser. À CONDITION que tu t'en rappelles.. si tu ne le dis pas à la fin ils gardent l'argent !!! Aussi la condition c'est que tu fasses tous tes entretiens chez eux.. Même malgré le COVID quand tu sors pas (osti) j'ai pas eu de changement d'huile parce que je ne roules pas et ils trouvent cela louche et ils utilisent cet argument contre toi. aussi ils disent qu'ils vont de la rembourser.. mais pas en argent.. EN CRÉDIT HONDA... donc après tu dois quand même utiliser le 1200 en produit HONDA. Soyez avisé et lisez bien les contrats.

Hassan Fahs

They r not honesty

Stephane Forget

Staff in service department are gems! They do all they can to service you the way you deserve it. Good job!

Steven Cavanagh

Purchased a used motorcycle here. My initial experience was good, sales staff were very helpful and everything seemed to go well. Until I later noticed the plastic Hamel Honda decals that had been stuck on both side panels of the bike. Right on the matte paint. Who does that to a motorcycle? I had the local dealer (who was also in disbelief) remove them but as anyone with matte paint knows, the paint underneath no longer looks like the paint on the rest of the bike and that is permanent. I sent an e-mail to the salesman and never received any response. It was very foolish on their part. I would have been happy to promote them myself had they not tried to make my bike into a moving billboard. If you deal with them, make sure in advance they do not do this.

meriem boumela

If there was a rating below one star i would have gave it to this dealership because this was the worst client experience i ever had So i needed to buy a used car since i lost my old one in an accident the sales representative Aline was very welcoming at the begining and convinced me to not go to another dealer since they will give me a good offer there so i chose the car we discussed the price and everything was ok for a honda crv 2016 they gave me an appointment next week to come pick it up and because by then i will be in my home in another city that is 2hours half away by bus i had to be absent from my work for the whole day to make it happen I had to take 1 bus then 2 diffrent subway lines then another bus them i met my spouse who had to leave early from work also to take me to this appointment Once there they make me sign the contract right away once finished the surprise is they tell me they didn't find the second key for the car. And that they will only give me one key i was in choc because this is not what they told me since the begining So i asked why they didnt inform me about this? I got no answer Asked them to make the second key for me ? The sales rep had to escalate to her manager Who came back to me after almost an hour of wait and in the waiting place in front of everyone he snapped at me and my spouse when i told him that they were not honest with us when the sales rep told me at the begining that they have both keys and today they're telling me they only have one the manager cut me and became very aggressive and was like if you want to pay the key price is $260plus taxe i have reduced it for you or i will cancel your transaction I told him im not gonna pay for a key that you guys dont have So he left ruduly saying to the rep ok cancel cancel I never imagined that a manager can act like this with his client This is shameful Zero professionalism No honesty What a waste of time money and energy I will not recommand this place to anyone And i will escalate this complaint further I don't appreciate the way you treated me and my spouse I dont appreciate the fact you were not honest about the key and the manager who didnt even try to fix this problem and doesnt even know how to talk to his clients .

Paul Croubalian

Great service. Great deal. Thank you Steve l'Abbëe

MR D

A very clean showroom. The staff for very welcoming.

Philip Lefebvre

(Translated) Excellent service. Clear and precise. Thanks to the whole team. (Original) Excellent service. Clair et précis. Merci à toute l'équipe.

Carla Gonzalez

Great service.

Issac Weiss

Open for service, with great service

Ced Remy

(Translated) Being a customer of Hamel for several years, I did not expect to have a very sad experience during their VIP sale. Being served in sales by Mr. André Parizeau, I asked him to give me a price for a 2020 Civic by including the same warranty that I had with my 2018 Civic (question of having comparable coupons). He answered me without problem. Having written it down in his notes that I could see, I took it for granted that he had added the costs of this guarantee. After nearly 2 hours of negotiation, with director Alexandre Landry in particular, we reached an agreement that suited me very well. It is then that the contract and pen in hand (ready to sign), I ask André again if he had included in the price the guarantee in question. He replied no because it is the finance department that takes care of his guarantee products. So I have to add about $ 10 to my bi-monthly payment. So $ 1300 in total in my payment. What I find distressing in this story is that he had indeed told me at the beginning of the meeting that he was going to include the guaranteed product at the final price, which ultimately was not the case. Is it an unintentional oversight or an unhealthy and immoral tactic towards their customers? I seriously ask myself the question. I told myself that there was surely a way to find common ground with the financing or the sales management to conclude this transaction. No, I was told good end of the day in a dry tone, nothing more. An experience which unfortunately leaves me with a bitter taste and which does not make me want to trust them again. I nevertheless appreciate Mr. Landry's courteous service throughout the process. (Original) Étant un client de Hamel depuis plusieurs années, je ne m'attendais pas à vivre une expérience très désolante lors de leur vente VIP. Étant servi aux ventes par Monsieur André Parizeau, je lui avait demandé de me faire un prix pour une Civic 2020 en y incluant la même garantie que je possédais avec ma Civic 2018 (question d'avoir des bons comparables). Il m'a répondu sans problème. L'ayant inscrit dans ses notes que je pouvais voir, j'ai pris pour acquis qu'il avait ajouté les frais de cette garantie. Après près de 2h de négociation, avec notamment le directeur Alexandre Landry, nous sommes arrivés à une entente qui me convenait très bien. C'est alors que le contrat et stylo sous la main (prêt à signer), je demande à nouveau à André s'il avait inclut dans le prix la garanti en question. Il me répond que non car c'est le département du financement qui s'occupe de ses produits de garanti. Je dois donc ajouter environ 10$ à ma bi-mensualité. Donc, 1300$ au total dans mon paiement. Ce que je trouve désolant dans cette histoire, c'est qu'il m'avait bel et bien indiqué en début de rencontre qu'il allait inclure le produit de garanti au prix final, ce qui ultimement n'a pas été le cas. Est-ce un oubli involontaire ou une tactique malsaine et immorale envers leur clientèle? Je me pose sérieusement la question. Je me dis qu'il y avait sûrement un moyen de trouver un terrain d'entente avec le financement ou la direction des ventes pour conclure cette transaction. Non, on m'a dit bonne fin de journée d'un ton sec, sans plus. Une expérience qui malheureusement me laisse un goût amer et qui ne me donne pas envie de leur faire confiance à nouveau. J'apprécie néanmoins le service courtois de Monsieur Landry tout au long du processus.

Eric Lefebvre

Went to Hamel Honda for a recall on my Honda Accord and took 1hours like Kevin at the counter said. Very satisfied with customer service and work fone on my car !

Darek F

Une merveilleuse experiance qui t met a l'aise avec Aline frem Pas pour exagerer Une professionelle et patiente polie et motivee Ca m a donne envie d acheter 2 autos a la place d une Une pour moi .et une autre ma collegue

My Name D

Fantastic experience with them. (Purchased 2012 Honda civic)

Sebastien Trudeau

(Translated) Good service nothing to say negative (Original) Bon service rien à dire de négatif

Leeza

(Translated) I made a purchase from this dealership and there were several problems including one when it was time to sign the papers, the prices had changed and when the transaction was complete the after sales service was honestly bad. They made me false advertising and I even contacted Honda Canada who confirmed the same to me. The representative even contacted the sales manager and he never took the time to follow up and accommodate me. This message concerns Mr. Moyal and Mr. Lavallee. Very disappointed. (Original) J'ai fait un achat à ce concessionnaire et il y a eu plusieurs problemes dont un lorsque c'étais le temps de signer les papiers, les prix avaient changer et lorsque la transaction était terminée, le service après vente était honnêtement nulle. Ils m'ont fait de la fausse publicite et j'ai même contacter Honda Canada qui m'a confirmée la même chose. La représente a même contactée le directeur des ventes et celui-ci n'a jamais pris le temps de me faire un suivi et de m'accomoder. Ce message concerne M. Moyal et M. Lavallee.Tres déçue.

Ryan Joseph

Had to edit this review, upgrade them to a 5 Star I have a dealer 3km away from my house and I'd rather go to them, 10/10 service. Editing again I see the very same guy everytime I come for service and it's always 5 ⭐ Big Shout-out to Steve Froment ????????

pedro rojas

Awful service

David Lamontagne

Very friendly service

Alex Carbonneau

Never been bullshitted more in my life

Ryan L

Mediocre customer service. Salesmen not very knowledgeable about products they're selling. Pressured to make a purchase and add a sense of guilt for saying no. Would look elsewhere.

Eric the Red

Hamel Honda and their team are professionals and it has always been a pleasure dealing with them

Gabrielle carrière

(Translated) Great service with Kevin Germain (garage service advisor)! Appointment offered quickly and works, perform quickly and impeccably. Very efficient customer service, ability to quickly communicate with the advisor by text message for any questions. Counselor always available to answer the question and very respectful. The repairs on my vehicle are very well done. (Original) Super service avec Kevin Germain (conseiller au service garage)! Rendez-vous offert rapidement et travaille effectuer rapidement et impécaplement. Service à la clientèle très efficace, possibilité de communiquer rapidement avec le conseiller par texto pour toute questions. Conseiller toujours disponible pour répondre au question et très respectueux. Les réparations sur mon véhicule sont très bien effectué.

Christian Cantin

Service impeccable!

Marc Juneau

(Translated) Do not buy their extended warranties, and do not trust the sellers' promises. They say anything to sell, and once the sale is made, things change. I do not return to Hamel anymore. I signed at Albi and until now, just good. (Original) N'achetez pas leurs garanties prolongées, et ne faites pas confiances aux promesses des vendeurs. Ils dissent n'importe quoi pour vendre, et une fois la vente faite, les choses changent. Je ne retourne plus chez Hamel.J'ai signé chez Albi et jusqu'à présent, juste du bon.

Joël Charbonneau

(Translated) I am giving the 5 star rating because of the incredible service we have had with Laurie Goyer. She was so caring, kind and always kept us updated over the phone when our car arrived. You can tell she is passionate about her job! A huge thank you Laurie! Thanks also to Dominic Tremblay and Simon Moyal who participated in the transaction. There is always negotiation when buying a vehicle, but when it's done with respect and in a good mood, it's always more fun! However, the 5 star could easily have turned into a 3-4 star because of the terrible experience we had with Anny in financing and selling extended warranty. When the vehicle is delivered, our saleswoman makes us sign the papers and presents us with one that says we waive the extended warranty. We say, no we haven't given up, because Anny still hasn't called us back (even though we requested the callback twice during the week). We had already negotiated with Anny about 10 days ago before entering her office. We summarized the negotiation for him by saying that at the beginning we were talking about 7 years 100k km with mechanical maintenance. She had told us that the 130k was about the same price, that she had more games, that the price could be worked out well and that she would get back to us by phone. No phone return and we had to negotiate on the day of delivery. The experience quickly turns out badly with Anny, she makes us feel really bad by telling us falsehoods and that we hadn't talked about the 130k guarantee. Sorry we remember that very well and we even took notes on the brochures we showed him. She tells us that below that price she put her bread and milk on the table. As if I was going to stop her son from drinking milk tonight ... She asks us how we're going to get there in the budget with a baby if we have to pay for repairs and the car won't start due to a few things not guaranteed. She told us that she had children and that we would not be able to pay a 3-4K of repairs with a child, that some customers were trying to bring the vehicles back to Hamel Honda to exchange it because the repairs were too expensive. . At one point ... we really wondered why we bought a Honda! The straw that broke the camel's back was when I told him we wanted to negotiate, but the experience was really unpleasant and we wanted to continue having a great day with our car and our salesperson Laurie. From a 5-star to 4-star Google review. And his response was, okay so you're not happy because you don't get your prize. You put a lower review just because you didn't get your price. Like I'm a real baby. I told her it's okay to negotiate and you don't always get your price, even though I had wanted a better price with Laurie, her service remains 5 stars. We didn't want to do business with her so much because of the attacks on our baby and our budget that we left bitter and worried about not having the guarantee. Looking at Google reviews, a lot of reviews talk about the terrible service of finance. He often leaves their 4-5 stars just for the salesperson. It doesn't make sense to let go of a service like that. It’s not just that their job is harder or their negotiation harder… it’s the inconceivable attitude your employee had that made us disappointed. Read the comments (and you respond often) and help your employees with training on good negotiation or respect for customers please ???? The rest of the delivery, signing on paper went very well with Laurie. We wish you a long and successful career in this field! You've come to the right place for sure! (Original) Je donne la note de 5 étoiles à cause du service incroyable que nous avons eu avec Laurie Goyer. Elle a été tellement attentionnée, gentille et nous gardait toujours au courant par téléphone pour l’arrivée de notre voiture. On sent qu’elle est passionnée par son métier! Un énorme merci Laurie! Merci aussi à Dominic Tremblay et Simon Moyal qui on participé à la transaction. Il y a toujours de la négociation à l’achat d’un véhicule, mais quand c’est fait dans le respect et dans la bonne humeur c’est à chaque fois plus plaisant! Cependant, le 5 étoiles aurait facilement pu se transformer en 3-4 étoiles à cause de la terrible expérience que nous eu avec Anny au financement et vente de garantie prolongée. À la livraison du véhicule, notre vendeuse nous fait signer les papiers et nous en présente un qui dit que nous renonçons à la garantie prolongée. Nous disons, non nous avons pas renoncé, car Anny ne nous a toujours pas rappelé (même si nous avons demander le rappel 2 fois au courant de la semaine). Nous avions déjà négocié avec Anny il y avait environ 10 jours avant d’entrer dans son bureau. Nous lui résumons la négociation en disant qu’au début on parlait de 7 ans 100k km avec entretien mécanique. Elle nous avait dit que le 130k était quasiment le même prix, qu’elle avait plus de jeux, que le prix pourrait être bien travaillé et qu’elle nous reviendrait par téléphone. Aucun retour téléphonique et nous avons dû négocier le jour de la livraison. L’expérience tourne vite très mal avec Anny, elle nous fait sentir vraiment mal en nous disant des faussetés et que nous n’avions pas parlé de la garantie 130k. Désolé on s’en rappelle très bien nous et nous avions pris même des notes sur la brochures que nous lui avons montré. Elle nous dit qu’en dessous de ce prix là qu’elle mettait son pain et son lait sur la table. Comme si j’allais empêcher son fils de boire du lait ce soir... Elle nous demande comment qu’on va y arriver dans le budget avec un bébé si on doit payer des réparations et si la voiture ne démarre plus à cause de quelques choses de pas garantie. Elle nous disait qu’elle avait des enfants et qu’on ne serait pas capable de payer un 3-4K de réparations avec un enfant, que certains clients tentaient de ramener les véhicules chez Hamel Honda pour l’échanger car les réparations coûtaient trop chers. Un moment donné... on se demandait vraiment pourquoi nous avions acheté une Honda! La goutte qui a fait débordé le vase fût quand je lui ai dit qu’on voulait négocier, mais que l’expérience était vraiment désagréable et qu’on voulait continuer d’avoir une belle journée avec notre voiture et notre vendeuse Laurie. Qu’on passait d’un avis Google de 5 étoiles à 4 étoiles. Et sa réponse fut, bon donc tu n’es pas content parce que tu n’as pas ton prix. Tu mets un avis plus bas juste à cause que vous n’avez pas eu votre prix. Comme si j’étais un vrai bébé. Je lui ai dit que c’est normal de négocier et on a pas toujours son prix, même si j’avais voulu un meilleur prix avec Laurie son service reste 5 étoiles. On voulait tellement pas faire affaire avec elle à cause des attaques sur notre bébé et notre budget que nous sommes parties amer et inquiet de ne pas avoir la garantie. En regardant les avis Google, beaucoup d’avis parlent du service terrible des finances. Il laisse souvent leur 4-5 étoiles juste pour le vendeur ou la vendeuse. Ça aucun sens de laisser aller un service comme ça. Ce n’est pas juste que leur travail est plus dur ou que leur négociation est plus dure.... c’est l’attitude inconcevable que votre employé avait qui fait en sorte que nous sommes déçus. Lisez les commentaires (et vous répondez souvent) et aidez vos employés avec de la formation de bonne négociation ou sur le respect des clients svp ???? Le reste de la livraison, signature de papier c’est très bien déroulé avec Laurie. Nous te souhaitons une belle et longue carrière dans ce domaine! Tu es à la bonne place c’est sûr!

Mme DAO SERE

(Translated) Impeccable, formidable and extraordinary service and hospitality. The respect and consideration for customers at the top by the workers of Hamel Honda. Very professional workers. In short, I will say that Hamel Honda is the best of the best. I can only thank you very much by wishing you very good continuation and very good luck to you, that happiness and success especially a lot of courage. Robert and Maminata DAO SÉRÉ. (Original) Un service et accueil impeccable, formidable et hors du commun. Le respect et la considération des client au top par les travailleurs de Hamel Honda. Des travailleurs très professionnels. En un mot je dirai que Hamel Honda est le meilleur des meilleurs. Je ne peux que vous remercier infiniment en vous souhaitant très bonne suite et un très bon vent à vous, que du bonheur et succès surtout beaucoup de courage. Robert et Maminata DAO SÉRÉ.

Willy Speeckaert

Excellent service and curtious staff.

Jennifer Estrela

Friendly staff and amazing service. Appointment was quick. Service was excellent. Been going to Honda Hamel for years. Definitely recommend.

The Galaxy Brothers

Deal with different brands. Used and new

SANOBAR yousuf

Excellent service.Great prices and amazing people.

Jimmy Strigas

Great service, smooth operation. Friendly staff and good follow up.

Haytham Batnigi (sam)

Great service at Honda

Chantal Lussier

(Translated) I give you a 5 Star to be very well received at Hamel-Honda St-Eustache. The vendors were very welcoming, smiling and friendly. I recommend my friends and families to go and see. Thank you for a very good service. (Original) Je vous donne un 5 Etoile pour etre tres bien accueilli a Hamel-Honda St-Eustache. Le vendeurs etait tres accueillant sourriant et aimable. Je recommende a mes amis et familles d'aller voir. Merci pour un tres bon service.

Jocelyn Valiquette

(Translated) Very satisfied with the maintenance service, thanks to them they allowed me to find all the initial performance of the vehicle. (Original) Très satisfait du service d'entretien, grâce à eux ils mon permis de retrouver toutes les performance inititial du véhicule.

Atinder Randhawa

Good staff and friendly environment.

Enzo E

Great service so far! Brought my car in for maintenance and Honda took care of me and also made me aware that they needed to change my rear brakes, which they said was covered by Honda. They handled the issue in a timely matter and was out of there quickly!

Christian Abi-lamah

I went to this garage twice and every time I have to return the same day for something they didnt fix well or cause they didn’t place the under cover of the engine right after an oil change. Terrible I lost a hole day for a simple oil change!

Aesthetic Reese

I always have great service at Hamel Honda. This is the second car I buy from there and I won’t go anywhere else!!

Riem Issa

Helpful staff.

Marc-Andre Allaire

(Translated) Excellent dealer with personalized service! Always nice to come here! (Original) Excellent concessionnaire avec service personnalisé! Toujours agréable de venir ici!

Yankel Herskovits

Got a good deal there, it is a great and reliable dealership!

Etienne Roussel

(Translated) J-F Picard was great, he understood my needs and we found the perfect car. The car is superb and the service was A1 (Original) J-F Picard à été super il a compris mes besoin et on a trouvé la voiture parfaite. La voiture est suberbe et le service était A1

Rubicon Rouge

(Translated) I met with a representative to discuss the benefits of discounting my rental before the end of the term. The rep, David, was professional, I didn't feel any pressure from him. I will go back there. (Original) J'ai rencontré un représentant afin de discuter des avantages d'une remise de ma location, avant la fin du terme. Le représentant, David, a été professionnel, je n'ai senti aucune pression de sa part. J'y retournerai.

Joel Mittelman

Ask for Issac and you will receive VIP service.

Simon Renaud

(Translated) Very good service from Alex Castonguay for sale and Karine Hamon for delivery. Throughout the purchase we feel confident and it responds very well to our questions on both the vehicle and the negotiation. For delivery, Karine knows her product very well and puts us at ease from the first minutes by explaining very well all the features in the vehicle. Unfortunately, Jonathan Lavallée's service from the finance department was very disappointing. It's a shame that we have to say 5 times "No" to the extended warranty and that thereafter, he is on the defensive and continues his sales speech with a condescending tone. (Original) Très bon service de la part d'Alex Castonguay à la vente et de Karine Hamon pour la livraison. Tout au long de l'achat on se sent en confiance et il répond très bien à nos questions autant sur le véhicule que sur la négociation. Pour la livraison, Karine connait très bien son produit et nous met à l'aise dès les premières minutes en expliquant très bien toutes les fonctionnalités dans le véhicule. Malheureusement, le service de Jonathan Lavallée du département du financement a été très décevant. C'est dommage qu'on ait à dire 5 fois "Non" à la garantie prolongée et que par la suite, il soit sur la défensive et continue son discours de vente avec un ton condescendant.

Amandeep Singh Lamba

I would not go to this Dealership again. They called me at the Montreal Air Port that car is still available. I took a taxi from Air port to there dealership in rush hour and when I reached at dealership they started showing me another car. The car I’m interested was not there. The lady who was keep calling me stopped responding. I don’t recommend this dealership.

Dan Hansen

Excellent

Louis Mousseau

COOl

Seyed M. Tabaie

They give many options and respectful but not about time

saul VL

AMAZING AND OUTSATBDING SERVICE AND THE COSTUMER CARE FROM EVERYONE ITS OUT OF THIS WORLD!!! THEY TREAT YOU LIKE FAMILY

Jonathan PRUVOST

Bon service

spring golden

they are the worst, a used civic they sell in bad quality, when I write&call them to talk about their problem, they all keep silence like sculptures

Marie DP

(Translated) Better prices for new cars and good after-sales service. Don't put pressure on things to be fixed when we tell them we want to do it ourselves. Very good service from advisor Kevin Germain during my last inspection. (Original) Meilleurs prix pour les autos neuves et un bon service après-vente. Ne mettent pas de pression pour faire réparer des choses quand on leur dit qu'on veut le faire nous-même. Très bon service du conseiller Kevin Germain lors de ma dernière inspection.

Lise Begin

Excellent service. Extremely satisfied!

Jessica Daigle

(Translated) Impeccable service at HAMEL HONDA! Took an appointment online, 3 hours later was with my salesman, ALEXANDRE SAVARD who not just sold me a car but was able to advise me very well by telling me not only the pros but also the negatives, very well in his place. Thank you to all of you and to you too MISS LANGLOIS, for your help with funding. See you next Honda ???????? (Original) Service impeccable chez HAMEL HONDA ! Prit rdv en ligne, 3h plus tard était avec mon vendeur, ALEXANDRE SAVARD qui ma pas juste vendu une voiture mais à su très bien me conseiller en me disant pas seulement les pours mais aussi les négatifs,, très bien à sa place . Merci à vous tous et à toi aussi MLLE LANGLOIS , pour ton aide au financement. A ma prochaine Honda ????????

John D

This is for "Carrxpert Carrosserie Hamel....Bad workmanship...No attention to detail...Had a hatch done (rust) under warranty, they misplaced a WHITE gasket on a BLACK panel..NO ONE NOTICED it sticking out. Had to return it to be repaired properly. Then ONE YEAR LATER the same panel rusted again. They re did the job and put a clear plastic between parts saying they could not guarantee the job with out it. If the manufacturer did not see a need for it, then I would guess they did not do a proper job or did something wrong when reinstalling the parts. It was placed, sticking out about 1/4 all around and looked like it was cut by a 5 year old. Along with that, the paint this time around has defects. Also, the "lettering" and badge were placed wrong. ONCE AGAIN, had to send it back along WITH PICTURES of where the lettering should be with measurements. They returned the truck and it shows the plastic was cut with a knife (hopefully not into the paint...can't tell) but they STILL managed to screw up the lettering, even with the measurements and pic. VERY INCOMPETENT. Would not surprise me that to make the fast $$$ they put apprentices on what they deem "takes too much time".

Marie-Kim Renaud

(Translated) For the best experience, Ricky is a must see! Super professional and friendly service, we feel welcome and this salesman loves his job and it shows! Thank you again for my vehicle, I love it and I loved the buying process thanks to their great team! (Original) Pour la meilleure expérience, Ricky est un incontournable! Super service professionnel et amical, on se sent les bienvenues et ce vendeur aime sa job et ça paraît! Merci encore pour mon véhicule, je l’adore et j’ai aimé le processus d’achat grâce à leur belle équipe!

Tristan z

Sold call with lien. Failed to disclose. Claimed car used by one owner. CARFAX says multiple owners. Thank you for a Hamel Headache!

F L

(Translated) Lack of transparency compared to the given price. Always wait, I'm going to deal you a good price with my manager, you are the seller. No thanks! (Original) Manque de transparence par rapport au prix donné. Toujours attend je vais te dealer un bon prix avec mon directeur garde c'est toi le vendeur. Non merci!

Philippe Caron

(Translated) Very kind and courteous salesman, but things go wrong when we get to financing and delivery. False information: I specify that I do not want any insurance, I reach the signing of the contract, life insurance is added to the price and I am told that if I remove it, I will have penalties with my bank which turns out to be quite wrong when I call the insurer. In addition, I am told that my loan is frozen for 6 months and that I must respect the payments, whereas according to the law, a car loan is an open loan that can be repaid at any time. Edit: We took the time to call me to clarify and understand what I disliked.Good listening to the customer thank you! (Original) Vendeur très aimable et courtois, mais les choses se gâtent lorsqu'on arrive au financement et à la livraison. De la fausse information : Je précise que je ne veux pas d'assurance quelconque, j'arrive à la signature du contrat, une assurance vie y est ajoutée au prix et on me dit que si je l'enlève, j'aurais des pénalités avec ma banque ce qui s'avère à être tout à fait faux quand j'appel l'assureur. De plus, on me mentionne que mon prêt est gélé pour 6 mois et que je dois respecter les paiments, alors que selon la loi, un prêt auto est un prêt ouvert rembousable en tout temps. Edit : On a pris le temps de m'appeler afin d'éclaircir et de comprendre ce qui m'a déplus.Bonne écoute du client merci !

Martin Armstrong

(Translated) Incompetent in service, I had to re-line my civic elsewhere! Alignment mechanic due for retirement! He thinks he has a monopoly on the truth because he works in a dealership. The little garage around the corner can't afford to lose a customer so they're going to get the job done right the first time! You will never see me there again! (Original) Incompétents au service, j'ai dû refaire aligner ma civic ailleurs ! Mécanicien à l'alignement dû pour sa retraite ! Il pense avoir le monopole de la vérité car il il travaille dans un concessionnaire. Le petit garage du coin n'a pas les moyens de perdre un client donc il va faire le travail comme il faut de la première fois ! Plus jamais vous allez me voir là!

Mickael Synnott

(Translated) My favorite dealership in the area. I have trusted this dealer for 11 years without regret. I would like to say that the salespeople are much more attentive and patient than the average person! (Original) Mon concessuonnaire préféré dans la région. Je fait confiance à ce concessionnaire de puis 11 ans et ce sans regret. Je tien à dire que les vendeurs sont beaucoup plus attentionné et patient que la moyenne !

Doreen's Discoveries

Best of the best. Incredible service. Super clean, very professional and efficient. Thank you Hamel Honda.????

west Beni

(Translated) Great service from everyone at Honda hamel for my car thank you (Original) Super service de la par tout le monde chez Honda hamel pour ma voiture merci

Maxime Blondin

(Translated) It was my first visit to this Honda dealership and I was afraid of not being served well because my appointment was for an airbag module recall. Finally I was afraid for nothing I was very well served. The place is very clean and very modern. In the waiting room there is Wifi with: electrical outlets, newspaper, tv, muffin etc. He was driving me home with their limousine shuttle system. Nothing negative to say. (Original) C'était ma première visite chez ce concessionnaire Honda et j'avais peur de ne pas être bien servis à cause que mon rendez-vous était pour un rappel de module de coussin gonflable. Finalement j'ai eu peur pour rien j'ai été très bien servie. L’endroit est très propres et très moderne. Dans la salle d'attente il y a le Wifi avec: prises électrique, journal, tv, muffin etc. Il on été me reconduire chez moi avec leur système de navette limousine. Rien de négatif à dire.

Mendy Einhorn

Best honda dealer I ever dealt with!!

Yasmine Dahem

Ricky Brioché was my salesman and he did an excellant job providing me with what I was seeking in my first car. Additionally, we had a great time talking through everything and his customer service was on point. He's a very friendly guy and it definitely helped through the whole procedure. Thank you a million times Ricky!!!

Vendura

I always get good service there ????

Lara Makhoul

Good friendly service and nice offers

Alex Lima

Nice people here! That's my second visit, I've interact with at least 4 different people. And they were all so polite. I fully recommend.

Dana Renaud

Horrible. The sales person Serge that sold me the car was such a slime ball. Then two years into my lease I get into a horrible accident that totals the car. I had to call ten different people before actually getting some help with what to do next. They continued to charge my account 3 times after Honda considered my car to be a total loss. After 4 months I still have yet to get my refund. I did all my communicating with Hamel and then finally called Honda Canada to see what was up. They said that the dealership made no communication with the head office and that Honda Canada had no idea that the car they we’re charging me for didn’t even exist anymore. This was a month after the accident! Still have yet to receive refunds of the payments or my Honda Plus refund. Then out of nowhere 4 months after the accident the service department calls to tell me I should be due for my oil change and asked why I hadn’t made an appointment yet -.- I mean come on! Turned my off Honda.

Maher Saoudi

Not good customer servecies

Eh! Gaming

i love hamel honda????????

Sébastien Lassonde

(Translated) Top of the line customer experience. Confidence is there. Customer for 10 years and I have recommended Steve to you at the service. (Original) Expérience client au top du top. Confiance est au rendez vous. Client depuis 10 ans et je vous recommandé Steve au service.

Authentic Reviews

So far so good.

Enmanuel Valdez

Great deal on the spot and good service

Malivan Lun

Excellent experience!!! The salesman was very friendly and we got a great deal on a car. Thank you again.

Manue Ouellet

(Translated) I had excellent service from my seller, Alexandre Savard. The purchase of my first recent car (not a bazoo) was a big step for me and Alexandre guided us without pressure and made the experience that I considered stressful super nice! I highly recommend this seller! I never felt that there was pressure and he was sincerely listening! A quick wink to Christopher for funding, which did not make me feel any pressure either and to give beautiful understandable explanations for someone who is not at all from this field! And unfortunately, I do not remember the name of the young woman who participated in the delivery of the car and who spent a huge time to connect the Apple Carolay, thank you for your patience and perseverance in research! Thank you again for all!! (Original) J’ai eue un excellent service de la part de mon vendeur, Alexandre Savard. L’achat de ma première voiture récente (pas un bazoo) était une grosse étape pour moi et Alexandre nous as guider sans pression et à rendu l’expérience que jr considérait stressante super agréable!Je recommande fortement ce vendeur! Jamais je me suis sentie qu’il y avait de la pression et il était sincèrement à l’écoute! Un petit clin d’oeil à Christopher pour le financement, qui ne m’a pas fait sentir de pression non plus et à donner de belles explications compréhensibles pour quelqu’un qui n’est pas du tout de ce domaine! Et malheureusement, je ne me souviens pas le nom de la jeune femme qui à participée à la livraison de l’auto et qui a passée un énorme moment pour connecter le Apple Carolay, merci pour ta patience et la persévérance dans les recherches!! Encore merci pour tout!!

Gino V

They really need to work on their customer service. Do not let their suits fool you. Had asked to see a vehicle and one of the sale reps told me to wait for him to get the keys, 20 minutes later I had to ask someone else what was taking so long. Apparently, the keys were with someone in a meeting. Would have been nice of them to let me know so I was not waiting like a chump.

Remy Roy

Great cars, great service !!

Layla Anas

(Translated) Heating problem not very satisfied with the answers, because the garage service attendant decided that it was not a problem without even consulting a mechanic, without even seeing the car on site. I took the day to see a specialist, unresolved problem ????. Car bought new at Honda Ste Eustache dealership (Original) Problème de chauffage pas très satisfaite des réponses, car le préposé au service garage a décidé que ce n'est pas un problème sans même consulter un mécanicien, sans même voir l'auto sur place. J'ai pris la journée pour voir un spécialiste, problème non résolu ????. Voiture achetée neuve concessionnaire honda Ste Eustache

R08IN KHANMOTRA

Catfish! I got trapped with different car with different price.

Shawn Cohen

Amazing and honest service!

Mario Racanelli

Great service and great sales team!!

MARIE-JOSEE CHABOT

Beautiful dealership, attentive staff & allround outstanding service.

Reza Tehranian

(Translated) If I buy another Honda, I wouldn't buy it from Hamel anymore. Pay attention to hidden defects. Sébastien Brunet does not give you all the details or omit explanations and will put pressure on you to buy, and if you change your mind, you should pay 10% of the contract. I regret having to buy my car from Hamel. They sell you products that you don't need, or even that you haven't asked for. For example, he told me he will give me winter tires, but he charges me $ 1300 on the final bill. It won't tell you that if you break your rental lease, it will put the remaining amount on the balance of what you owe. He will ask you for something over the phone and this will be taken as a confirmation, even if you have never signed a paper, you have to pay for it. He applied the rust remover when I told him I would confirm this later. Do yourself a favor, and go see another dealer. (Original) Si j'achète une autre Honda, je ne l’achèterais plus chez Hamel. Fait attention aux vice cachés. Sébastien Brunet ne vous donne pas tous les détails et omets des explications et vous mettra de la pression pour acheter, et si vous changer d'idée, vous devriez payer 10% du contrat. Je regrette d'avoir d'acheter ma voiture chez Hamel. Ils vous vendent des produits que vous en avez pas de besoin, ou même que vous n'avez pas demandé. Par exemple, il m'a dit qu'il va me donner des pneus d'hiver, mais il me charge $1300 sur la facture final. Il ne vous dira pas que si vous brisez votre bail de location, il va mettre le montant restant sur la balance de ce que vous avez à payer. Il va vous demander quelques chose par téléphone et cela va être considérer comme une confirmation, même si vous n'avez jamais signé de papier, vous devez le payer. Il a appliqué l’antirouille quand je lui ai dit que je vais confirmé ça plus tard. Rendez-vous une service, et allez voir un autre dealer.

Azad Maroufi

Great place

Mael Lajeunesse

(Translated) If I could put 0 that would be the case. We bought a 2016 civic for $ 18k in March. Unable to pay the debt we called to see if they could buy it back from us. "Yes, we are missing some we can maybe give you more" 2 hours drive later, offer of 11,000 no more. Scammers seller service. After a reminder to clarify things I modify my note. (Original) Si je pouvais mettre 0 ça serait le cas. On a acheté une civic 2016 à 18k $ en mars. Dans l'impossibilité de payer note dete on a appelé pour savoir si ils pourraient nous la racheter. "Oui on en manque on peut peut être vous en donner plus" 2 heures de route plus tard, offre de 11 000 pas plus. Service vendeur d'arnaqueurs. Après un rappel pour clarifier les choses je modifie ma note.

Brian Caron

Very polite and helpful. Not pushy. Not sure if I will be buying at this time but will have no problem returning in the future.

Cédrik Gagnon-Letarte

(Translated) Great service from Alex when selling my Honda Civic 2018 SE 1 & 1/2 month ago. Both during the sale and after-sales service. Thank you. (Original) Super service de la part de Alex lors de la vente de mon Honda Civic 2018 SE il y à 1 mois & 1/2. Autant pendant la vente que le service après vente. Merci.

Bruno Lauzon

High pressured salesman, tried to make me feel bad for not buying a car right away

Gail Lang

Quick service. On time. Friendly staff.

Clément Aubin

(Translated) It's a sales team that puts the customer's needs at the center. They did what was necessary to make us a proposal within our budget, very competitive against the other dealers and other manufacturers. They are respectful and do not press customers to commit. (Original) C'est une équipe de vente qui met les besoins du client au centre. Ils ont fait le nécessaire pour nous faire une proposition dans notre budget, très compétitive vs les autres concessionnaires et autres fabricants. Ils sont respectueux et ne pressent pas les clients à se commettre.

Jason WD

Giant car dealer that, like all dealers, has been carefully honed over decades to take as much cash from you as possible.

Paul SOUMAHORO

Good service

George Samoil

Very good

Ali Al Dallal

Very good experience and I bought from them a very nice Honda CRV With a very good price I recommend this place ????????????????????????

Stéphane

(Translated) 5 star service. What a great shopping experience, thanks to the entire Hamel Honda St-Eustache team. I recommend our sales consultant Mr. Ricky Brioché. With his unique and humorous personality, he will give you a most professional and personalized shopping experience. He loves his job and shares it with us with passion. His active listening allows us to obtain prompt and courteous service. In addition, their prices are aggressive and have a good inventory. Several dealers could learn from their excellent team. (Original) Service 5 étoiles. Quelle belle expérience d’achat vécue grâce à toute l’équipe de Hamel Honda St-Eustache. Je vous recommande notre conseiller aux ventes M. Ricky Brioché. Par sa personnalité unique et humoristique il vous fera vivre une expérience d’achat des plus professionnelle et personnalisée. Il aime son métier et nous le partage avec passion. Son écoute active nous permet d’obtenir un service rapide et courtois. En plus leurs prix sont agressifs et possèdent un bel inventaire. Plusieurs concessionnaires pourraient prendre exemple sur leur excellente équipe.

kosta gotsinas

Amazing Service! Awesome deals! I felt very welcomed, especially by my Salesman Shakaam! I will definitely do business with them in the future, and I will recommend them to everyone!

Mathieu Girard

Great service, they are always ready to help.

Miral Vyas

Not a good experience with Hamel Honda...I see a complete lack of communication between the dealership staff.. Relevant information are not communicated inter departments..Finance team does not know what sales team has offered and delivery team doesn't know what finance team has committed..If you ask them a question, they ask you to visit counter to counter rather providing one point solution to the costomer... They made an error in registering my vehicle...they also have false information on installment of anti theft tag..I also took the matter up with them regarding some sign of rust, engraving and welding on one of the vehicle part for which they are very slow on response..the good experience I just had when I booked my car with them vanished with delivery and after sales experience..the person who delivered the vehicle was more interested in getting the papers signed rather treating customers with utmost respect, I felt he was in a hurry to go for his break.. no time given even to even read the contact.. I sent this feedback to all the top officials of this dealership and to Honda Canada and I am still waiting to hear back from them..

Cheryl Deschamps

(Translated) Very good service to answer all your question looking for what is best for you I advise you thank you. (Original) Tres bon service répondre à tous vous question recherche quesquil meilleure pour toi je te conseil merci.

Alain Milot

(Translated) A great team who do everything to have you and keep you as a customer (in the positive sense) They responded to my requests and beat the offers received elsewhere. I even prefer to go back for my service (although it's 30km farther than the Honda near me). Great team, awesome waiting room (chargers and wifi provided) and accommodating car rental for people who come from far away like me :-) (Original) Un équipe formidable qui fait tout pour vous avoir et vous garder comme client (au sens positif) Ils ont répondu à mes demandes et ont battu les offres reçues ailleurs. Je préfère même y retourner pour mon entretient (même si c'est 30km plus loin que le Honda près de chez moi). Équipe formidable, salle d'attente géniale (chargeurs et wifi fournis) et location de voiture accommodante pour les gens qui viennent de plus loin comme moi :-)

Mohamed Mekkawi

I have a problem with Honda Civic air conditioning, and after 3 visits to them and left the car for two days, they couldn't solve the problem

Amina Bourassa

Très bon service avec le conseiller technique Phillippe. Rapide et efficace

Patsy Lavoie

(Translated) Pressure salesman and the execrable after-sales service ... When you need to talk to someone, you have to leave up to 5 messages before they take the time to call back ... And last time, the no one has ever returned the call! In short to avoid if you seek a good after-sales service! (Original) Vendeur à pression et le service après-vente exécrable... Quand tu as besoin de parler à quelqu'un, il faut laisser jusqu'à 5 messages avant qu'ils prennent le temps de rappeler... Et la dernière fois, la personne ne m'a jamais retourné l'appel ! Bref à éviter si vous recherchez un bon service après-vente !

SPARTAFISET U

(Translated) I bought my vehicle from this dealer, I am very satisfied with the service the seller gave me and the car. Except that I went to repair my rack 2 weeks ago and now my tank has been crying out for murder ever since. Too bad for garage owners pay $ 90 / hour and found an error as such (Original) J'ai acheter mon véhicule chez ce concessionnaire, je suis très satisfait du service que le vendeur ma donné et de la voiture. Sauf que j'ai été réparer ma crémaillère il y a 2 semaines et maintenant mon char crie au meurtre depuis. Dommage pour des garagiste paye 90$/heure et fond une erreur comme telle

Pal

Nice people and great help. Service department is really nice they make sure everything is good

Marie-Eve Vincent

(Translated) Good general service. Some departments more than others, but we are all satisfied! (Original) Bon service général. Certains départements plus que d'autres, mais sommes toutes satisfaite!

Lenor Cerezi

(Translated) I come back to my positive opinion, very disappointed with the after-sales service, I had a noise problem on the highway that came below the vehicle, the plate below was loose, I explained to the advisor where the noise, I didn't want to fix it myself because my vehicle is still under warranty, they changed some unrelated things, I had to fix it myself and after 2 months waited for a change windshield, I had to go do it somewhere else, I tell you to God hamel honda. (Original) Je reviens sur mon avis positif,très déçu du service après vente,j’avais un problème de bruit sur l’autoroute qui venait en dessous du véhicule,la plaque en dessous était lousse,j’ai expliqué au conseiller d’où venait le bruit,je ne voulais pas le réparer moi-même parce que mon véhicule est encore sur la garantie,ils ont changé quelques choses qui n’avait aucun rapport,j’ai dû le réparer moi-même et après 2 mois a attendre un changement de pare-brise,j’ai dû aller le faire ailleurs, je vous dit à Dieu hamel honda.

YBK Management

Nice place great service

akbar makari

(Translated) I strongly suggest that all clients never have any vendor co-finance when signing the contract. the ones they ask you to sign could cost you miles and dollars more than the ones they explain to you orally. Recently I traded in my Honda HRV (used) for a Honda CRV (purchase) the seller told me that I had nothing to pay on my old vehicle but on the contract I was charged for the debt second hand. I had chosen the color gray so as not to pay the added cost for the color. The seller told me that since the only CRV available at the store was white, I will not be charged the $ 300 fee for the color white while on the contract this fee was added. For the rustproofing application on the contract I was charged more than 2 times the price he had told me about ...... The day after he had explained everything to me for hours, I went there to sign the contract and I had no idea that it could be as different from what he had already told me. He passed me a lot of underlined sheets where I should sign or write my initials and I, who never imagined such a trap, accepted everything. (Original) Je suggère fortement à tous les clients de ne jamais avoir la moindre cofinance aux vendeurs en signant le contrat. ceux qu’ils vous demandent de signer pourrait vous coûter des miles dollars plus chers que ceux qu’ils vous expliquent oralement. Récemment j’ai échangé chez eux mon Honda HRV (occasion) par un Honda CRV ( achat) le vendeur m’avait dit que je n’avais rien à payer sur mon ancien véhicule mais sur le contrat j’ai été chargé pour la dette d’occasion. J’avais choisi la couleur gris pour ne pas payer le frais ajouté pour la couleur. Le vendeur m’a dit que comme la seule CRV disponible au magasin était blanche, je serai pas chargé le frais de 300$ pour la couleur blanche tandis que sur le contrat ce frais a été ajouté. Pour l’application d’antirouille sur le contrat j’ai été chargé plus de 2 fois de prix dont il m’en avait parlé...... Le lendemain du jour où il m’avait tout expliqué pendant des heures, j’y suis allé pour signer le contrat et je n’imaginais pas du tout que ça pourrait être aussi différent de ce qu’il m’avait déjà dit. Il m’a passé beaucoup de feuilles souligné aux endroits où je devrais signer ou écrire mes initiale et moi qui n’imaginais jamais une telle piège, j’ai tout accepté.

Frank Michlick

Great sale and buying experience buying a used car from this dealership. Unfortunately, they forgot to transfer the pre-existing rustproofing guarantee with the car and now want _us_ to go back to the previous owner to get the original documentation, for something they sold to us.

Genevieve Guay

(Translated) Good customer service both up front and in parts and service. During repair or oil change a shuttle can drive you home if you don't want to wait. If you stay, TV, croissant, great coffee, high and low tables for work. We are very good and comfortable there. (Original) Bon service à la clientèle autant à l'avant qu'aux pieces et au service. Lors de réparation ou changement d'huile une navette peut aller vous reconduire à la maison si vous ne désirez pas attendre. Si vous restez, télé, croissant, très bon café, tables hautes et basses pour travailler. On y est très bien et confortable.

Dating Absolute

(Translated) I was served by a great team. I fell in love with my car ???? Thank you for all!!! (Original) J’ai été servi par tout une bel équipe. J’ai eu un coup de cœur pour ma voiture ???? Merci pour tous!!!

Jacky N.C

Excellent service!

Hélène Belhumeur

(Translated) I would like to thank the entire Hamel Honda team for the support provided during my purchase of my new vehicle. My special thanks go to Mr. Emmanuel Poulin for his support during the process of owning my vehicle. All a service, all a presence and a great listening !! I was really satisfied. A big thank you again Emmanuel !! (Original) Je veux remercier toute l'équipe d'Hamel Honda pour l'accompagnement fourni lors de mon achat de mon nouveau véhicule. J'adresse mon merci tout particulièrement à M.Emmanuel Poulin pour son soutien lors du processus de possession de mon véhicule. Tout un service , toute une présence et une belle écoute!! J'ai vraiment été satisfaite.Un gros merci encore Emmanuel!!

Yesh Kraus

Great service

andre ferron

had a recall from Honda canada for my CRv 2008 . it did not pass the tests, what a shock. ( the crv would NOT go back on road ) the service person took over the situation - a new car was prepared for me and i meet MR Vincent Lachapelle (General Manager ). He sat me down and explained the options I had. i was told to take my time, they would cover the charges for a car until i decide what i would do.a very nice person. back that nite to Hamel Honda meet Alexandre Savard ( used car Sales) tested drove a 2011 CRV and i was sold. Alexandre gave us a VIP treatment and service.picked up th car ( cleaned and spotless ) again treated like a VIP. the hold team at Hamel Honda are all so nice. what a great experience. thanks hamel

Stephane Lemay

Bon service.

Joey Pigeault

(Translated) Energetic and passionate, Sébastien Brunet is by far an excellent salesperson. He wants to sell unlike others ... He was able to satisfy us with our new Civic Touring. A huge thank you to Sebastien for his excellent service. (Original) Énergique et passionné, Sébastien Brunet est de loin un excellent vendeur. Il désire vendre contrairement à d’autres... Il à su nous satisfaire avec notre nouvelle Civic Touring. Un immense merci à Sebastien pour son excellent service.

salam rassi

Great service with Kevin

Kamal Naji

(Translated) Stay Away from this Dealership for people who want a used car, I called 24 hours in advance to go see a car, I ask if the car was in good condition and not damaged, I am told no it is perfect , once there the BIG surprise I am told that they sell the used cars Tel Quel without ANY Inspection ANY Guarantee, and that they will charge me $ 149 if I want to have it inspected WOOW ... I go out anyway to see the car .. The forward Bumper changed to a different color than the car .. 2 hours round trip time Lost .. (Original) Restez Loin de ce Concessionnaire pour les gens qui veulent une voiture d'occasion, j'ai appelé 24h d'avance pour aller voir une voiture , je demande si la voiture était en bon etat et pas accidenté, on me dit non elle est parfaite , une fois sur place la GRANDE surprise je me fais dire qu'ils vendent les voiture d'occasions Tel Quel sans AUCUNE Inspection AUCUNE Garantie, et qu'ils vont me charger 149$ si je veux la faire inspecter WOOW...je sors quand meme pour voir la voiture .. Le Bumper en avant changé avec une couleur différente que celle de la voiture.. 2 heures de temps aller retour Perdu ..

Eric Gingras

Great service

stuart esdon

Hamel Honda's personnel are coutious and understanding. They take the time to hear all your problems with your vehicle so they can service it better

V B

Great service.

Marc Medeiros

(Translated) Very poor customer service, I was given a lot of bad information when communicating with them initially, then arrived to sign the papers ALL full of fees that I had never been told about. I was there to make an exchange between my car and the car to my sister who had a honda and the service was so bad that when exchanging the plate we were given a screwdriver to do it ourselves ..... I have never seen that ... HORRIBLE !! (Original) Très mauvais service a la clientele, on m’a donné plein de mauvaise information lors de mes communications avec eux au départ, ensuite arrivé pour signer les papiers TOUT plein de frais qu’on ne m’avais jamais parlé. J’ai ete la pour faire un echange entre ma voiture et la voiture a ma soeur qui avait une honda et le service etait tellement mauvais que lors de l’échange de plaque on nous a donné un tournevis pour qu’on le fasse nous même.....je n’ai jamais vu ça... HORRIBLE !!

Daniel Trudel

Finally got good service thank you to Mr piere Latour if all employees would be like him thanks again

Samuel Paquette

(Translated) BE CAREFUL OF YOUR DEALER A TRUE THIEF Here are my 2 bad experiences with them 1- I ask for a quote to change 1 wheel stud and he tells me $ 850 because they have to change the bearing to change the stud. I called Honda Nord-Sud and he told me $ 110 very easy to make without changing the bearing. I call Hamel back and ask them to explain to me so they can do it without bearing and they can't. He goes to talk to the technical advisor and he finally tells me who has only 1 technician who can do it. I even ask Honda Terrebonne and they also tell me that all their technicians can do it easily without problem. IMAGINE HOW I WOULD HAVE MADE ME FLY 2- In February 2021 I came across my driver's door handle intermittently defective during cold weather. I had 52k of mileage and he didn't have the part and he'll call me back. I still asked to return the vehicle as proof that I came before the end of the warranty. Finally, I never called or followed up since then. In the summer my handle is working fine but it has started to get cold again so the problem is back. I call Hamel and tell me yes he has plenty of handles in stock. Never had a recall from Honda. I made an appointment and when I got there, they started telling me that I am no longer under warranty (luckily I had 1 proof that I had come to 52k). I have to negotiate so that he does it under guarantee which accepts but explains to me that it will not solve the problem because it is normal that the driver handle is not functional. My passenger handle, on the other hand, works at all times so I ask him who explains exactly and technically the difference between the 2 and he answers: Ben will see on the forums it is always the driver handles that do not work well! !! I have several friends with CRVs and no one has had the same problem as I have. The meeting will shed at 1:15 p.m. and at 2:40 p.m. I still have no news. I go to the counter and he finally tells me we don't have the part, we order it and we call you back !!! I lost 1h45 of time plus traveling for absolutely NOTHING !! And he never called me to tell me that I could leave it was me who had to go to his office !! Unacceptable service and I hope my comment will save people from its thieves. (Original) ATTENTION À SE CONCESSIONNAIRE DE VRAI VOLEUR Voici mes 2 mauvaise expérience avec eux 1- Je demande une soumission pour changer 1 stud de roue et il me dise 850$ car il doivent changer le bearing pour changer le stud. J’appelle Honda Nord-Sud et lui me dit 110$ tres simple a faire sans changer le bearing. Je rappelle Hamel et je leur demande de m’expliquer pour eux peuvent le faire sans bearing et pas eux. Il va parler a l’aviseur technique et il me dit finalement qui a seulement 1 technicien qui pourrai le faire. Je demande meme à Honda Terrebonne et eux aussi me dise que tous leur technicien peuvent le faire facilement sans problème. IMAGINEZ COMMENT JE M’AURAI FAIT VOLER 2- En Février 2021 je suis venu pour ma poignée de porte conducteur défectueuse de manière intermitant lors de temps froid. J’avais 52k de millage et il n’avait pas la pièce et il me rappelerai. J’ai demander quand meme de faire rentrer le véhicule comme preuve que je suis venu avant la fin de la garantie. Finalement j’ai jamais d’appel ou suivi depuis se temps la. L’été ma poignée fonctionne bien mais il a recommencé à faire froid donc le problème est de retour. J’appelle Hamel et me dise que oui il a plein de poignée en stock. Jamais eu de rappelle de la part de Honda. Je prend RDV et rendu sur place on commence a me dire que je suis suis plus sous garantie (une chance j’avais 1 preuve que j’étais venu a 52k). Je doit négocier pour qu’il le fasse sous garanti se qui accepte mais m’explique que sa ne reglera pas le problème car c’est normal que la poignée conducteur soit non fonctionnel. Ma poignée passager elle par contre fonctionne en tout temps alors je lui demande qui m’explique exactement et de manière technique la différence entre les 2 et il me répond : Ben va voir sur des forums c’est toujours les poignées conducteur qui fonctionne mal !!! J’ai plusieurs amis avec des CRV et personne n’a jamais eu le meme problème que moi. Le RDV sheduler à 13h15 et à 14h40 j’ai toujours pas eu de nouvelle. Je vais au comptoir et il me dit finalement on a pas la pièce on la commande et on te rappelle!!! J’ai perdu 1h45 de temps plus mon déplacement pour absolument RIEN !! Et il ma jamais appelé pour me dire que je pouvais partir c’est moi qui a du aller à son bureau !! Service inacceptable et j’espère que mon commentaire va faire sauver des gens de ses voleurs.

Patricia Magda

Very bad service ????

William L.

(Translated) Following the purchase of a used vehicle, I was advised and listened to by my salesman Alexandre. Everything promised to me has been honored, and more! After a warning light came on, 1000km later, I called the dealership and had an appointment the same day! Thank you Karo in service for taking the time to listen to me and Maxime in mechanics for putting in an extra effort to find a problem that would have been ignored in many other dealerships. Unparalleled service, from start to finish! Thank you William (Original) Suite à l’achat d’un véhicule usagé, j’ai été conseillé et écouté par mon vendeur Alexandre. Tout ce qui m’a été promis a été respecté, et même plus! Suite à un témoin qui à allumé, 1000km plus tard, j’ai appelé en concession et j’ai eu un rendez-vous la journée même! Merci Karo au service d’avoir pris le temps de m’écouter et Maxime en mécanique d’avoir mis un effort supplémentaire pour trouver un problème qui aurait été ignoré dans plusieurs autres concessions. Service hors pair, du début à la fin! Merci William

Valerie Boucher

Great and polite staff. Recomended!

Lorraine Lavoie

(Translated) I settled a dispute I had at the time of the purchase of the vehicle. I went back for a noise recently and they were able to find the problem that was hard to identify. Bravo! I also want to say that my salesman Mr. Pierre Latour has been exceptional. Total trust in this seller who knows how to respect his customers (Original) J'ai réglé un différend que j'avais eu au moment de l'achat du véhicule . J'y suis retournée pour un bruit récemment et ils ont été capable de trouver le problème qui était difficile à identifier.Bravo! Je tiens a dire aussi que mon vendeur M. Pierre Latour a été exceptionnel. Confiance totale en ce vendeur qui sait respecter ses clients

Muhammad Asif

This dealer ship is scam post SUV add and if you drive there they said its sold we can offer you brand new cars Bad Customer service beware

Behrouz Riazati

I bought a 2014 Honda Civic from this dealership. According to their promise, they were supposed to give me 4 summer tires and 4 winter tires, but unfortunately they gave me both summer tires, and worse, both tires were used a lot and I had to buy new winter tires and also new summer tires . The next problem was that the size of the cast iron rim they put on the car was different from the original size of the car and I had to buy 4 cast iron rims as well.

Leila De

Good service. Good waiting area. Polite employees who are mainly bilingual.

micheline barbar

(Translated) Excellent consulting services from Alexandre Landry (Hamel Honda Sainte-Eustache). He listens to the needs of the client and he respects his budget limit with professionalism without pushing to sell in order to sell. I will strongly recommend to speak to him… he will be able to assist you for the best informed choice either for a purchase or for a rental. On the other hand, I found that when it comes to financing, the service is not of the same level. Incomplete disclosure of insurance policy packages. more time should be allowed to explain each of these insurances to the consumer, to advise him according to his file. (Original) Excellent services-conseils de la part d'Alexandre Landry (Hamel Honda Sainte-Eustache). Il est à l'écoute des besoins du client et il respecte avec professionnalisme sa limite budgétaire sans pousser à vendre pour vendre. Je recommanderai fortement à lui parler..il saura vous assister pour le meilleur choix éclairé soit pour un achat soit pour une location. Par contre, j'ai trouvé que rendu au financement, le service n'est pas du même niveau. Divulgation incomplète des panoplies de police d'assurances.. il faudrait accorder plus de temps à expliquer au consommateur chacune de ces assurances, de le conseiller selon son dossier..

edgar arguera

(Translated) Nice atmosphere good customer service I didn't find the car I wanted but hey (Original) Belle ambiance bon service à clientèle j'ai pas trouvé la voiture que je voulais mais bon

Andre Jean

(Translated) Good evening, we received a very good service from our seller Alexandre Savard very friendly and human service impeccable until the last minute. I referred my parents and received the same treatment. Thank you Honda. (Original) Bonsoir, nous avons reçu un très bon service de la part de notre vendeur Alexandre Savard très sympathique et humain service impeccable jusqu’à la dernière minute. J’ai référé mes parents et on reçu le même traitement. Merci Honda.

Abdelkader Rhedhbane

Very bad experience I will never deal with Honda again.

Jean-Jacques Guyot

(Translated) Courteous and prompt service. Advisors who explain in detail the work to be done and once the results are completed. (Original) Un service courtois et des plus rapide. Des conseillers qui vous expliquent en détails les travaux à faire et une fois terminés les résultats.

yassi

(Translated) Excellent service from Alexandre Savard from start to finish. Super simple and go out of my way to help the client get the best deal. Edit: Unfortunately for the after sales service I give a big 0 star if I could. The paint on the car has started to peel since around August 2020 is now in March 2021 and every time Honda Hamel has called for service they tell us that Honda Canada has yet to approve the quote for the painting. Yet today after more than 7 months I decided to call Honda Canada direct to see what is happening with my file to let me know that my file had been accepted since THE MONTH OF OCTOBER 2020 ........ (Original) Excellent service de la part d'Alexandre Savard du début jusqu'a la fin de la transaction. Super simple et fait tout le possible pour aider le client à avoir le meilleur deal. Edit: Malheursement pour le service apres vente je donne un gros 0 etoile si je pouvais. La peinture de la voiture commence a s'epiler depuis environ le mois de Aout 2020 ont est maintenant en Mars 2021 et chaque fois que ont appel au service de Honda Hamel, ils nous disent que Honda Canada n'a pas encore approuver la soumission pour la peinture. Pourtant aujourd'hui apre plus de 7 mois je decide d'appeler Honda Canada direct pour voir ce qui se passe avec mon dossier pour me faire dire que mon dossier avais ete accepter depuis LE MOIS DE OCTOBRE 2020........

Farid Dicran

Tonight , i spent 2 hours with Honda Hamel for nothing it was a very bad experience .. without going in details , they are seeking for the maximum profit can do from the client ( or the transaction ) NO MATTER what !! Very disappointed , Thanks

Durepos Eric

(Translated) Very good experience regardless of whether its sales .... financing .... service .... also when I went to pick up my vehicle .... very well explained everything was impeccable (Original) Tres bonne expérience peut importe que sa sois la vente....financements....service....aussi quand j'ai été chercher mon véhicule.... tres bien expliqué tout etait impeccable

An Ell

Fantastic service from all in the purchase, financing and delivery of my vehicle. The staff were extremely friendly, professional and helpful. Thanks to Emmanuel in sales, Christopher in financing and the lady whose name escapes me in delivery. She went out of her way to set up the Bluetooth feature and transfer a baby seat from my old vehicle to the new one. I also noticed a personalised name plate on the new vehicle on the inside of the driver's door, a nice touch provided by Hamel.

Claudia Proulx

(Translated) My best vehicle buying experience ever at Hamel Honda! Alexandre Savard served us very eagerly and in a good mood. The delivery of the vehicle was very efficient. Satisfied customer! (Original) Ma meilleure expérience d’achat de véhicule à vie chez Hamel Honda! Alexandre Savard nous a servi avec beaucoup d’empressement et dans la bonne humeur. La livraison du véhicule s’est faite de façon très efficace. Cliente satisfaite!

Anthony-James Koudsey

Super service

Alexandre Godmer

(Translated) Excellent service from Pierre Latour who took care to listen to us and to fulfill our multiple requests. ☺️ (Original) Excellent service avec Pierre Latour qui a pris soin de nous écouter et d’exécuter nos demandes multiples. ☺️

edder mendez

(Translated) Excellent service !! people who listen to our needs and take the time to give a great shopping experience. I recommend Hamel Honda for your next vehicle purchase. Many thanks to Alexandre Goddu for his patience and devotion to give impeccable service before and after purchase, it shows when people like what they do, The result: I just made a call to find out the interest rate and drove out with a car :) (Original) Excellent service!! des personnes qui sont à l'écoute de nous besoin et prennent le temps pour donner une belle expérience d'achat. Je recomende Hamel Honda pour votre prochain achat de véhicule. Merci beaucoup à Alexandre Goddu pour sa patience et dévotion pour donner une service impeccable avant et après achat, ça paraît lorsque que les gens aiment que est ce qu'il font, Le résultat : je fesai juste un appel pour savoir le taux d'intérêt et je sorti avec une auto :)

Danielle Khanfour

Very good customer service, very appreciated thank you

sam prush

Bad service when you enter to the dealer

Costa Papayanakis

Ready to do anything to make the sale but once the sale is done get ready for the worst customer service! You are better off choosing another dealer.

Nicholas Judd

(Translated) Very disappointed with the used vehicle service (certified), for an almost new 2018 Honda Civic, several promises not kept, no follow-up, vehicle has not been certified delivery ... still awaiting answers 1 month and a half later, I do not recommend not the service for used vehicle I remember not to name a name really unfortunate (Original) Très déçu du service de véhicule usagé (certifié), pour une honda civic 2018 presque neuve plusieurs promesses non tenu, aucun suivi , véhicule a la livraison non certifié... toujours en attente de réponses 1mois 1/2 plus tard , je ne recommande pas le service pour véhicule d’occasion je me retiens pour ne pas nommer de nom vraiment dommage

Yannick Robert-Dussault

(Translated) Pressure selling, the "sellers" think only of their comission and not the needs of the customer, turn to put the most in their pockets. Poor customer service and service department are real thieves. Place to avoid at all costs! (Original) Vente a pression, les "vendeurs" pensent seulement a leur comission et pas aux besoins du client, tour pour s'en mettre le plus dans leurs poches. Service a la clientèle médiocre et le département du service sont de vrai voleurs. Endroit à éviter a tout prix !

M

Great service, in particular Alexandre Savard, thank you for your great work.

Enzo Del Nigro

Amazing service

Daman Shergill

i saw ad on kijiji i called them to book an appointment for that car because i was really interested in that car so my appointment was at 1:15 pm so u went there at 1 as soon as i went there i got to know that the car was sold i drove 60 kms for nothing . was not professional at all . very very very very disgusting and too disappointed.

Synthia Khelifi

(Translated) Great service. Mr. Etienne was VERY friendly and professional. I will surely go back there for my second vehicle ❤⭐⭐⭐⭐⭐⭐ (Original) Super service. M.Étienne était TRÈS sympathique et professionnel. Je vais sûrement y retourner pour mon deuxième véhicule ❤⭐⭐⭐⭐⭐⭐

Élève Surplace

(Translated) I received exemplary service from Alexandre Savard. He guided me very well in buying my car. Very patient and very professional. Friendly and available. He explained very well how my car worked and the details of my contract. Good price. I recommend it and will return with pleasure. (Original) J’ai reçu un service exemplaire d’Alexandre Savard. Il m’a très bien guidé pour l’achat de ma voiture. Très patient et très professionnel. Sympathique et disponible. Il a très bien expliqué le fonctionnement de ma voiture et les détails de mon contrat. Bon prix. Je vous le recommande et y retournerai avec plaisir.

kath berry

Very helpful customer services re used car purchase with some extras.

Francine Comeau

(Translated) Following the purchase of a Honda Accord. I am very satisfied with the sales department. The information was precise on the operation of the automobile. I have also dealt with the mechanical department before and was happy with the services rendered. You could say that there are only courteous professional people who have customer satisfaction at heart. I recommend Hamel Honda, thank you (Original) Suite à l’achat d’une Honda Accord. Je suis très satisfaite du département des ventes. Les informations étaient précises sur le fonctionnement de l’automobile. J’ai eu affaire aussi au département de la mécanique auparavant et j’ai été contente des services rendus. On peut dire qu’il n’y a que des gens professionnels courtois qui ont à cœur la satisfaction des clients. Je recommande Hamel Honda, merci

Melanie Morest

(Translated) Although the sales department is very good and the staff generally friendly, the rest very little for me. The parts and maintenance department leaves something to be desired. I have already been "added" to interviews that I had not asked for, in addition to the saga of peeling paint ... All without taking into account their really too expensive price. I settled for $ 40 a barrel problem for which they charged me more than $ 200! If I buy a Honda it will unfortunately not be there, nor the maintenance. (Original) Bien que le service des ventes est très bien et le personnel généralement sympathique, le reste très peu pour moi. Le service pièces et entretien laisse à désirer. On m'a déjà "ajouté" des entretiens que je n'avais pas demandés, en plus de la saga de la peinture qui pèle... Le tout sans compter leur prix vraiment trop dispendieux. J'ai réglé pour $40 un problème de barillet pour lesquels ils me chargeaient plus de $200 ! Si je me rachète une Honda ça ne sera pas là malheureusement, ni l'entretien.

Aziz Malik

Simon gave an exceptional service, after having visited 2 other dealers. He listened to our needs, knows his product and friendly. He enjoys what he does. Thank you for our new present, especially with the snow we just had....we put our CRV sport to the test.

Graham

I was dealing with Clarissa Javia for 7 - 10 days or so. I was enquiring about a 2015 Golf TDI with the rare manual transmission. There was only 1 generic picture posted on-line. I asked to see other pictures of the car. E-mail responses were slow but eventually the associate responds with you can schedule an appointment to view the vehicle. With other vehicle purchases in the past the sales associate has offered and taken pictures of the vehicle for me to see before I journey to see it in person. I respond that I am out of town in Ottawa and would not be willing to travel 2 hours each way to see this vehicle. Show me pictures and I will decide if I wish to see it in person. In a way to motivate the associate I told her I would forget about this one and look for another whereby she responds with; OK and have a good day. There is zero interest in helping me out and trying to make a sale. These manual TDIs are rare and I would travel to Montreal to see it, of course. The total lack of customer care is evident and I will not deal with Hamel Honda and their non caring sales associates who DO NOT wish to make a sale.

Asia Humayoun

This is my third vehicle accusation from Hamel Honda in the last few years. My salesman, Sébastien Brunet is one the most energetic, hardworking and dedicated salesperson I’ve ever had the honor and privilege to deal with. He makes the entire buying experience fast and easy with TOTAL CLIENT FIRST approach and customer satisfaction his priority. In fact the entire team at Hamel Honda is awesome. There are so many people that make this Honda dealership the pride of Quebec..! Especially Vincent Lachapelle, Alexandre Goddu, Sophie Bergeron, Valérie Fleury, Jonathan Lavallée and of course Melany Cusinato. This team dynamic is so amazing that there is no better choice..!

Julien4

(Translated) Very good service in general. Excellent service from Alexandre Savard, he knows his products and he will answer your questions. My only downside is with the financing team after saying no to extended warranties, extras and the like - the tone to change. In addition, life insurance had been added to the loan without my authorization. (Original) Très bons services de façon générale. Excellent service de la part Alexandre Savard, il connait ses produits et il saura répondre à vos questions. Mon seul bémol est au niveau de l’équipe du financement après avoir dit non pour les garanties prolongées, extras et autres le ton à changer. De plus, une assurance vie avait été ajoutée au prêt sans mon autorisation.

karen white

It was at Honda Hamel in St Eustache that I received the most dishonest and unprofessional service that I have ever experienced. This Dealership made multiple mistakes over my five-year leased vehicle and would not take responsibility for any of their mistakes. They have zero integrity in the way they do business. Stay away!

sarah tremblay

(Translated) wow !!!! Thanks to the service manager, what amazing service! We went to Nord Sud Honda for water infiltration, in short we were told that it was up to us to sort out our problem by calling customer service (which we did, and we were told said that the director only had to fill out the help request form) we were told that the director was on paternity leave and that we should wait .... wait with water that runs in our faces, the vehicle is for my grandfather, 81 years old, he has always bought these vehicles from you, very good customer, we went to North South because he lives in Piedmont and cannot drive too long, what a terrible service! Fortunately, by calling home without even seeing the vehicle, your service manager immediately took charge of us, reserved a vehicle for us, requested help with us and was able to do the repair quickly and proactively! A huge thank you, thank you for making the difference for the vehicle of my 81-year-old grandfather, a loyal customer with you for a long time, thank you for caring for your customers, good service is rare now! In short, Thank you Hamel and Adieu Nord Sud !! (Original) wow!!!! Merci au directeur de service, quel service incroyable! Nous avons été chez Nord Sud honda pour une infiltration d'eau, en résumé on nous a dit que c'était à nous de nous arranger avec notre problème en apelant le service à la clientèle ( ce que nous avons fait, et on nous a dit que le directeur n'avait qu'à remplir le formulaire de demande d'aide ) on s'est fait répondre que le directeur était en congé de paternité et qu'on devrait attendre.... attendre avec de l'eau qui nous coule dans le visage, le véhicule est a mon grand-père, 81 ans, il a toujours acheté ces véhicules chez vous, très bon client, nous sommes allé a Nord Sud car il habite piedmont et ne peut pas conduire trop longtemps, quel service horrible! Heureusement en appelant chez vous sans même avoir vu le véhicule votre directeur de service nous a immédiatement pris en charge, nous a réservé un véhicule, a fait la demande d'aide avec nous et a pu faire la réparation de façon rapide et pro active! Un énorme merci, merci d'avoir fait la différence pour le véhicule de mon grand-père de 81 ans, fidèle client chez vous depuis longtemps, merci d'entretenir vos clients, le bon service ce fait rare maintenant! Bref, Merci Hamel et Adieu Nord Sud!!

Vivi Naruszewicz

(Translated) Service Department is clearly the worst service I have had. I asked for an oil change and to put my new mags on my summer tires and install them on my car. They bill me for $ 400 when it was supposed to cost me $ 200, they serviced my brakes without asking me. Finally the director Vincent Lachapelle removed the fees for this service (thank you). I arrive to pick up my car, they haven't installed my mags. The manager apologizes and tells me it will be done tomorrow and they will bring the vehicle to my house. He's coming to my house, they put my summer mags on my winter tires, a real joke? I'm never going to go back there again and go somewhere else because seriously I've never seen service like that, it's completely ridiculous. They just wasted my time. (Original) Département des services est clairement le pire service que j’ai eu. J’ai demandé un changement d’huile et de mettres mes nouveaux mags sur mes pneus d’été et les installer sur mon auto. Ils m’envoient une facture 400$ quand c’était sensé me coûter 200$, ils ont fait l’entretient de mes freins sans me le demander. Finalement le directeur Vincent Lachapelle a enlevé les frais pour ce service (merci) . J’arrive chercher mon auto, ils n’ont pas installé mes mag. Le directeur s’excuse et me dit que ce sera fait le demain et ils vont m’apporter le véhicule chez moi. Il arrive chez moi, ils ont mis mes mags d’été sur mes pneus d’hiver, une vrai ca**** de joke? Je ne vais plus jamais y retourner et va ailleurs parce que sérieux j’ai jamais vue un service comme ça, c’est complètement ridicule. Ils m’ont juste fait perdre mon temps.

Martin Gagné

Tha amazing service professional

MD I

They are not Honestly

Tap Val

Great quality, super service and very good price. Merci Frederic!!!

Peter Deeb

(Translated) I want to recommend you to buy your Honda exclusively from Honda Hamel, in one word Alex Bergeron is the best seller and Emmanuel is the best used car manager. They are done all that is necessary to satisfy me in my purchase. If I could give them more than 5 stars, I definitely would! (Original) Je veux vous recommander d'acheter votre Honda exclusivement du Honda Hamel, en un seul mot Alex Bergeron est le meilleur vendeur et Emmanuel est le meilleur directeur d'auto d'occasion. Ils sont fait toutes ce qu'il faut pour me satisfaire dans mon achat. Si je pourrais les donner plus que 5 étoiles, je le ferais sans doute !

Cassandra Perry

(Translated) I would like to take a moment to thank Alexandre, Jocelyn Dauphinais and Karine Roy who guided me and my boyfriend very well for the purchase of our first and new car! It is rare to witness such attentive and patient customer service. They were able to advise us and put us at ease on the details of our new purchase. I highly recommend their service and of course Hamel Honda. (Original) J'aimerais prendre un moment pour remercier Alexandre, Jocelyn Dauphinais et Karine Roy qui nous ont très bien guidé, moi et mon copain pour l'achat de notre première et nouvelle voiture! C'est rare d'être témoins d'un service à la clientèle aussi à l'écoute et patient. Ils ont su bien nous conseillé et nous mettre en confiance sur les détails de notre nouvel achat. Je recommande vivement leur service et bien sure, Hamel Honda.

Suzan Bizier

Alexandre Savard gave excellent service and helped me find the perfect vehicle in my price range. The whole team was friendly, efficient and helpful. I recommend Hamel Honda to anyone looking for a used Honda.

Patrick Guenette

(Translated) I thank Hamel Honda for the excellent service, it has been several new vehicles that I have purchased and this is the first time that I have been completely satisfied. I recommend it. Thank you (Original) Je remercie Hamel Honda pour l' excellent service,ca fait plusieurs véhicules neufs que j' achètent et c' est la première fois que je suis entièrement satisfait.Je le recommande. Merci

Karolanne Gagné

(Translated) I loved my 1st shopping experience. Everyone is very helpful and smiling! A big 10/10 to my salesman Alexandre Savard! ????✅ I recommend to everyone! (Original) J'ai adoré ma 1ere expérience d'achat. Tout le monde est très serviable et souriant ! Un gros 10/10 a mon vendeur Alexandre Savard ! ????✅ Je recommande à tous !

Marylyn Andrada

Don't ever come close to this place. They give the worst customer service and kept giving conflicting information. Everytime I called and talked to someone, I was always given different information on the vehicle I purchased. I tried to avoid going for any service but there's something that is unavoidable. To keep it short, it was a long and frustrating transaction. I would not even recommend this place to my worst enemy

Pat Hickey

Had to go for a recall. Had great service

chris tzem

Great experience from a great saleman. Got a good deal on my 2019 type r!

Dani Singh Ahluwalia

(Translated) A 5 ☆ service Ask for Benoit, you won't regret it! He listens to what you are looking for and does not put any pressure on you. A real team of fire! (Original) Un service 5☆ Demander pour Benoit, vous ne le regretterez pas! Il est à l'écoute de ce que vous recherchez et ne vous fait ressentir aucune pression. Une vrai équipe de feu!

Francois Cordisco

(Translated) Good service . Good garage. Good seller. I give 95%. Because we forget but the glass tinted but the rest was fine. (Original) Bon service . Bon garage . Bon vendeur .je donne 95%. Car il on oublier mais vitré tinté mais le reste étais bien .

Elizabeth L.

(Translated) Very satisfied with my experience at Hamel Honda with Alexandre Savard. Patient and attentive to all my needs, Mr. Savard, sales consultant, offered me a service of excellent quality. Before I went to Hamel Honda, I was in another dealer who had contacted me to try a vehicle I had shown interest. Once on the spot the same day, the salesman tells me that he was sold and tried to buy me another less new vehicle at a higher price. Hamel Honda demonstrates professionalism and respect towards their customers. I recommend you ask Alexandre Savard. He delivered you exceptional service as he did for me. (Original) Très satisfaite de mon expérience à Hamel Honda avec Alexandre Savard. Patient et attentif à tous mes besoins, M. Savard, conseiller aux ventes, m'a offert un service d'excellente qualité. Avant de me rendre à Hamel Honda, j'ai été dans un autre concessionnaire qui m'avait contacté pour essayer un véhicule dont j'avais démontré un intérêt. Une fois sur place le jour même, le vendeur me dit qu'il a été vendu et a tenté de me faire acheter un autre véhicule moins neuf à un prix plus élevé. Hamel Honda fait preuve de professionnalisme et de respect envers leurs clients. Je vous recommande de demander Alexandre Savard. Il vous délivra un service exceptionnel comme il l'a fait pour moi.

Aristel Ciochindea

(Translated) I would like to thank my advisor Alexandre Savard for his professionalism, his kindness and his generosity. This is the best service I have received at a dealership and I am on my 3rd Honda. He advised me very well throughout the research-purchase process and until the delivery of my CRV. Very happy with my self and recommend mr. Savard to all my friends and everyone who wants some good advice on buying a car. Thank you ! (Original) Je tiens à remercier mon conseiller Alexandre Savard pour son professionnalisme, sa gentillesse et sa générosité. C'est le meilleur service que j'ai reçu chez un concessionnaire et je suis à ma 3eme Honda. Il m'a très bien conseillé dans tout le processus recherche- achat et jusqu'à la livraison de mon CRV . Très content de mon auto et je recommande mr. Savard à tous mes amis et à tout le monde qui veut avoir des bons conseils pour acheter un auto. Merci !

Jaskaran Dhiman

Good salesmen and staff

M Callens

This is my 3rd purchase in 5 years with Hamel Honda. Top notch efficiency and service ! Staff is knowledgeable , courteous, and above all, you dont feel like a number but rather Iike part of the family.

Jonathan Lefebvre

(Translated) Extremely happy with my experience at Hamel Honda and mainly thanks to Alexandre Savard. Listening and very available, Alex was able to answer my questions clearly and precisely. I am really happy with the purchase of my Crv and I recommend Hamel Honda and especially my sales advisor M.Savard. (Original) Extrêmement content de mon expérience chez Hamel Honda et principalement grâce à Alexandre Savard. À l' écoute et très disponible, Alex a su répondre de facon claire et précise à mes questions .Je suis vraiment content de l' achat de mon Crv et je recommande hamel honda et surtout mon conseiller au vente M.Savard.

Tom L

Clean, safe and professional! Resolved my issue! Car runs great!

DALEXIS Philippe

(Translated) Very fast in processing files. Good service, professional and courteous employees. I encourage you to make the right choice. Choice of Hamel Honda. (Original) Très rapide dans le traitement des dossiers. Bon service , employés professionnels et courtois. Je vous encourage à faire bon choix. Choix de Hamel Honda.

Lea Lise (Léa)

I buy the second SUV from Hamel Honda St.Eustache. My salesman Alex Bergeron very friendly, polite and good service. Highly recommended them to everyone !

Nadine Riendeau

(Translated) The service employees are smiling, polite and attentive. Always very satisfied with the service received at each visit. I have rarely seen a car dealership so nice to visit! Free coffee and muffin to help us wait! Newspapers at our disposal Cleanliness of the place ... exceptional! I just love it! Thank you Hamel Honda! (Original) Les employés du service sont souriants, polis et à l'écoute. Toujours très satisfaite du service reçu à chaque visite. J'ai rarement vu un concessionnaire automobile aussi agréable à visiter! Café et muffin gratuits afin de nous aider à patienter! Journaux à notre disposition Propreté des lieux... exceptionnelle! J'adore! Merci Hamel Honda!

Harout Bekiarian

Great service. Friendly. Timely. Professional. Very COVID-19 aware and safe. Highly recommended.

Bruce Kuzak

Reserved an appointment and drove 30 minutes to arrive and be told someone already purchased the car. A warning or notification to avoid wasting time would have been useful.

Nkhila M

(Translated) Unfortunately I do not have the possibility of putting less than one star. I regret my last visit to your service, never again service at home. Not only is the work poorly done, but it is incomplete. It has been several weeks since I left voice messages with your counselor, no return calls, even if she was supposed to call me after my visit. I then decided to contact the director of the service, it's been more than a week since I left him a message and still nothing, I left another one today ??? To be continued ... (Original) Malheureusement je n'ai pas la possibilité de mettre moins d'une étoile. Je regrette ma dernière visite à votre service, plus jamais de service chez vous. Non seulement le travail est mal fait mais il est incomplet. Ça fait plusieurs semaines que je laisse des messages vocaux à votre conseillère aucun retour d'appel même si elle est était supposé me rappeler suite à ma visite. J'ai alors décidé de contacter le directeur du service, voilà plus qu'une semaine que je lui est laissé un message et toujours rien, j'en ai laissé un autre aujourd'hui??? À suivre ...

K B

(Translated) Always very good service, thank you to Waël Samouel and the entire Honda St-Eustache team! (Original) Toujours un très bon service, merci à Waël Samouel et toute l’équipe Honda St-Eustache!

Kris Pal

they need to work on customer service. they will even promise u the car that doesnt even exist just to make their sales. bunch of incompetent bunch who doesnt even know how to do stock check. their sales director is beyond rude. what a waste of time. its such a shame that Honda’s product need to be sold by these people.

alexis gonzalez

Best servicio ever

martin verdone

Excellent experience at Hamel Honda !!! From my salesman Etienne to the sales director Alexandre to when I picked up my vehicle with Karine. Very knowledgeable staff and very friendly and polite. Would definitely buy another vehicle from Hamel Honda and would have no problems referring friends to buy a vehicle.

Alexandre Lemieux

(Translated) Super nice experience at Hamel Honda. The service and efficiency of the company has well worth its reputation over time. My advisor David Roy has been incredibly professional and kind. For your next car, go see it, I highly recommend it. Very happy to be part of the Hamel Honda clientele. (Original) Super belle expérience chez Hamel Honda . Le service et l’efficacité de l’entreprise vaut très bien sa réputation au fil du temps. Mon conseiller David Roy a été d’un professionnalisme et d’une gentillesse incroyable . Pour votre prochaine voiture , aller le voir , je vous le recommande fortement . Bien heureux de faire partis de la clientèle de chez Hamel Honda .

Scandinavian Cars NH

I called to enquire about a used vehicle, which they told me was already sold. Now I keep getting calls from them offering me other cars which have nothing to do with what I wanted. Way too insistent and pushy!

Abraham Schwamenfeld

Ask for Mr. Blackman. Best service

symar09

Very competent mechanics, and good customer service. But a bit pricey. It’s a good thing that the take now CAA card for a little reduction.

William Lepage

(Translated) Never again at Hamel Honda. When you pay almost double that in the garage for a change of oil and for the installation of tires we expect service ... I said three times that I wanted that we do not do not put the hubcaps on my steel rims, first bad surprise: the wheel caps have been handed over. I then enter the car after the maintenance and the life of the oil was not even reset to 100% in the computer (the screen displays 30%). I will have to do almost everything in duplicate. Very disappointed with the service at Honda. (Original) Plus jamais chez Hamel Honda. Lorsque l’on paye presque le double qu’au garage pour un changement d’huile et pour la pose de pneus on s’attend à du service... J’ai précisé trois fois que je tenais à ce que l’on ne remette pas les enjoliveurs de roues sur mes rims en acier, premiere mauvaise surprise: les caps de roues ont été remis. J’entre ensuite dans la voiture après l’entretien et la durée de vie de l’huile n’a même pas été remise à 100% dans l’ordinateur (l’ecran affiche 30%). Je devrai presque tout refaire en double. Très déçu du service chez Honda.

Georges Samir Berberi

We met a nice and experienced sales representative . The overall impression of the visit was good. I would suggest though, that you visit at least three similar dealerships and you compare, and compare and compare prices and conditions.

Jean Pepin

Courteous and professional technicians with comfortable waiting room or limousine service.

Tom Nagy

Great vast showroom great curtious and helpful salesman mr Gardy Valestin would highly recommend

Leeza Arvanitis

Amazing service!!!

ginette bergeron

(Translated) I recently bought a used car from you. Living in the Laurentians, I did research online. A seller then contacted me following my request to see a vehicle. ALEXANDRE SAVARD thank you again for your professionalism and for the fact that you took the time to find me a car in the same price range but in better condition since the first was damaged and that I did not see it on the internet. You respected my requirements and gave me an outstanding service with service +++ So if you need someone to listen to your needs ----> ALEXANDRE SAVARD is the one for you .... .. (Original) J'ai récemment acheté une voiture d'occasion chez vous. Demeurant dans les Laurentides, j'ai fait des recherches par internet. Un vendeur m'a ensuite contacté suite à ma demande de voir un véhicule. ALEXANDRE SAVARD merci encore pour ton professionnalisme et pour le fait que tu as pris le temps de me chercher une voiture dans la même gamme de prix mais en meilleure condition puisque la première était endommagée et que je ne le voyais pas sur internet.Tu as respecté mes exigences et m'a donné un service hors pair avec service +++ Donc si vous avez besoin de quelqu'un à l'écoute de vos besoins ----> ALEXANDRE SAVARD est celui qu'il vous faut ......

Denis Chabot

(Translated) First experience at Honda and quite an experience! The people are welcoming and attentive to our needs. Our salesperson, Ricky, took the time to listen to us and advise us. Thank you Ricky for a great customer experience. (Original) Pemière expérience chez Honda et toute une expérience! Les gens sont accueillants et à l'écoute de nos besoins. Notre vendeur, Ricky, a pris le temps de nous écouter et de nous conseiller. Merci Ricky pour cette superbe expérience client.

mathieu Lajeunesse

(Translated) Pay attention to the announcement of lease buybacks. At Hamel it's directly scam. A vehicle bought from this dealership in March (so 8 months ago) makes you lose $ 7,000. Warning!!! (Original) Attention a l'annonce des rachats de bails. Chez Hamel c'est directement du scam. Un véhicule acheté chez ce concessionnaire en Mars (donc il y a 8 mois) te font perdre 7000$. Attention!!!

Ovidiu Ciornei

Good !!!

François

(Translated) Excellent customer service! I recommend Ilyes Ayouni as a seller, he is great and will offer you the best prices! Thank you also to Vicky from the delivery team who gave us impeccable service! Well done and thank you to the entire Hamel Honda team! (Original) Excellent service à la clientele! Je vous recommande Ilyes Ayouni comme vendeur il est super et vous offrira les meilleurs prix! Merci aussi à Vicky de l'équipe de livraison qui nous a offert un service impeccable! Bravo et merci à toute l'équipe Hamel Honda!

Chantal Dubé

(Translated) Very good service and courteous staff I highly recommend My technical advisor Karolyne was up to the task of going to see her very professional (Original) Très bon service et personnel courtois je recommande fortement Mon aviseure technique Karolyne était à la hauteur aller la voir très professionnelle

MR Morakabi

They are the best, that's why I choose them. Thank you Christine and Karolyne !

nicole bellerose

(Translated) I love my salesperson he is fantastic and funny very professional Pierre Latour (Original) J aime mon vendeur il est fantastique et drôle très professionnelle Pierre Latour

Marie-anne Rainville

Super service

PL Hamel

(Translated) It's true that this is my first new car so I haven't visited several dealerships to compare but after dealing with the service a few times, I'm still very satisfied with my purchase. This is everything I expected from a dealership Very satisfied with the purchase of my first new car. The whole team has satisfied my needs and expectations so far. Everything was well explained and the delivery service did a great job. Thanks for the good service to the whole team. (Original) C'est vrai que c'est ma première voiture neuve donc j'ai pas fait plusieurs concessionnaires pour comparer mais après avoir fait à faire quelques fois avec le service, je suis toujours très satisfait de mon achat. C'est tout ce dont j'attendais d'un concessionnaire Très satisfait de l'achat de ma première voiture neuve. Toute l'équipe a satisfait mes besoin et mes attente jusqu'à maintenant. Tout était bien expliqué et le service de livraison a fait un excellent travail. Merçi pour le bon service à toute l'équipe.

speed shooter

Nice service! Quick & easy

René Villeneuve

Excellent service

Sylvie Delfausse

(Translated) Very good service, thank you to Mr. Simon Moyal and to Mr. Jonathan Vallée. Thank you to the other people whose names escape me A satisfied customer !!! (Original) Très bon service merci à Monsieur Simon Moyal et à Monsieur Jonathan Vallée. Merci aux autres personnes dont les noms m'échappent Une cliente satisfaite !!!

David Robinson

Great service for bodywork. Alexandre is an excellent manager. Very competent and attentive to details

Emma

(Translated) It was a terrible experience to buy a car there. Their sales have used deceptive means to gain the trust of customers. It was only when we signed the contract that we saw that there was a problem with the price. Fortunately, we found it out in time and ended all transactions. I hope no one will be deceived like us again. (Original) Ce fut une expérience terrible d'acheter une voiture là-bas. Leurs ventes ont utilisé des moyens trompeurs pour gagner la confiance des clients. Ce n'est que lorsque nous avons signé le contrat que nous avons constaté qu'il y avait un problème avec le prix. Heureusement, nous l'avons découvert à temps et avons mis fin à toutes les transactions. J'espère que personne ne sera plus trompé comme nous.

Misra Roopchand

Mr simon ramano was very helpful and coorperative all through the process for my purchase of my second SUV.

Kathryn Tuszynska

The best place ever

Tigre Black

Number one 1000%

Christos Kritsidimas

Great service.

Arthur Parniuk

(Translated) Many thanks to Gabriel Lalande for an excellent experience when buying our new vehicle. He was patient and generous with his time, he understood our needs and helped us navigate this experience with great professionalism. He's very nice! Excellent service from start to finish. Thank you very much to the entire Hamel Honda team for the impeccable service. (Original) Merci beaucoup à Gabriel Lalande pour une excellente expérience lors de l'achat de notre nouveau véhicule. Il s'est montré patient et généreux avec son temps, il a su comprendre nos besoins et nous a aidé à naviguer toute cette expérience avec un grand professionnalisme. Il est très gentil! Un excellent service du début à la fin. Merci beaucoup à toute l'équipe Hamel Honda pour le service impeccable.