Reviews of St. Catharines Mazda (Car Concessionaire)

Diane Jones

I had a great experience! Matteo my salesperson was very efficient, helpful and courteous. Also Russ in finance was informative, patient and knowledgable. I met other personnel and I have to say the entire staff is friendly and helpful. I would recommend Mazda to anyone who wants to purchase a vehicle. It is not my first car, but it is my first Mazda and it won't be my last. A beautiful, well designed, comfortable car. I am very impressed! ????????

Melanie Veilleux

Love dealing with everyone at this dealership. This is my second brand new Mazda from St Catharines Mazda and my spouse was so impressed with them that he also purchased his first brand new vehicle from there. Angela is amazing and made the experience stress free. Jeff in service is always a dream to deal with. I can't say enough about how great this dealership is and how you feel right at home when you walk in. We love love love our Mazda vehicles, all 3 of them. My daughter inherited my 2013 Mazda 3 and I'm sure she will be looking at Mazda when she buys her first new car.

Ivan

I had a great experience at the St Catharines Mazda dealership. This is not my first car, but it is my first experience at this dealership and I had a great time! As much as buying a new or used car can be stressful, my sales consultant, Chase Bell was amazing. He was very welcoming, full of information and did not pressure me at all. I was very surprised at how much time and patience he had to make me feel comfortable and aware of the whole process. He was the only one, out of all the other brand dealerships I went to before hand (I regret not coming to Mazda first), none of them actually had a salesperson that cares as much as Chase and was not just trying to get the sale! This Mazda dealership was a HUGE difference! Chase introduced himself right away, and within 5 minutes I was introduced to the used and new car managers. Very family like in this place! I would like to thank Chase for his patience and well done on the sale. I will be returning to this location for sure for my next car along with many referrals, because of the people I got to deal with. Kudos as well to the used car manager Jeff, along with Raymond the new cars manager, and Alecia, the financial services manager. Great team, great dealership, great time! Thank you Mazda St. Catharines!

Alex Shale

I went to Mazda looking to trade in my truck to down size to car. You get treated like family there. Matteo the sales advisor went above and beyond to make sure he could everything in his power to get the best deal for me. I would highly recommend St. Catharines Mazda if you are in the market for a vehicle.

Dayna KURONEN

The absolute worst customer service! I've bought 2 brand new cars there because I did not want to drive further to another dealership. BIG MISTAKE!HUGE! I would not recommend or suggest this dealership. Esp if you want any type of customer service at all. They didn't even have the pamphlet for my 2018 cx5 to give to me, they gave me last year's. I still to this day stand deep behind this review! Go to another Mazda dealership!

Ben Marco

Was so impressed with St. Catharines Mazda. The staff there have all been prompt, professional, and courteous. When I had some cosmetic issues with my new CX-5 they went way above and beyond to make it right. I have been very impressed with their service department.

Audrey Meiklejohn

My husband and I were both very pleased with this dealership. It provides outstanding service from when you walk in their front door to ownership of your new vehicle. The salesman was very helpful (not pushy) and answered all our questions and made the sale simple. Our insurance company was very particular about information - and Mike Ulisse helped us and was very patient and supportive. We received excellent explanation when we picked up our new Mazda as well. Recently we returned to our favourite dealership (although we do not live in St. Catharines) to purchase Mazda CX-5 Winter snow tires. We received wonderful service, the tires came in a package with rims at a great price and had a high rating. We will recommend this dealership to all our friends and was referred to it by our son-in-law.

C K

I had great service until my most recent appointment, when I came to pick up my car and they told me there was an “incident” with someone backing into it. They were quick to the defensive when I questioned it, saying they weren’t responsible and they were no longer in possession of my vehicle when it happened. I get accidents happen but come on, they had my keys, my vehicle, chose the laughably absurd “parking spot” and then tried to pass the blame on me. It’s not like I lent my car to a sketchy friend. I also find it too coincidental that this is the ONLY time I have not received a satisfaction survey after my service. Just saying…

Ally Nieuwesteeg

Matteo was wonderful in helping me purchase my first car. He was patient and knowledgeable and made the entire experience seamless. All the staff at the dealership were very kind and helpful and made this process stress-free. I cannot recommend them enough!

Ally Stanhope

Can't comment on the car buying experience from this dealership as I purchased at another Mazda dealership. That being said, given having experience at another Mazda dealership, I haven't been impressed with the service department at St. Catharines. Every time I've brought my car in for an oil change they have sprung additional maintenance services on me. At St. Catharines Mazda, it always feels like a high pressure sales pitch and being put on the spot to make a decision when I check my car in. At the previous Mazda dealership I used to take my car to, I was always told when booking my oil change if there was additional recommended maintenance to be done. I prefer this as it gave me time to think about it and do some research before deciding whether to proceed.

Julie Kinnaird

Great service until another dealer wants to buy your car from them. They ignore requests for payout information and keep taking my money out of my account. Financial department was great when I was buying my FOUR new vehicles from them....now they just give me the runaround and are snippy. Service department always recommended unnecessary work, and even crazy glued a piece of my new car back together when they broke it. Stay away.

Interested Onlooker

Today was my very first experience with this dealership since moving in January! I didn’t know where to pull my car up when I arrived, but there was a sign on their garage door to pull into that! As soon as I walked in the reception area, Jeff greeted me by my first name! (Which I was shocked he knew my name since I hadn’t even met them yet!) He was very professional, they checked with me about everything that needed to be done as well as pricing before proceeding! When I left, they gave me an explaination about my service that I just recieved on my car, AS WELL as a detailed explanation, and estimate as to what’s due on my next visit! I have NEVER gotten that at my last dealership I dealt with! Also got a card for a free oil change once I hit 6 oil changes! Never got that at my last dealership either!! Overall I left VERY SATISFIED with my first service at this location! Great job guys!

Cindy Vanschaik

I bought a new 2016 Mazda3 last summer and the service was incredible and flawless! Unfortunately my brand new car was in an accident and was a complete write off. The team at Mazda has been absolutely amazing in the whole process. Not only did Chase in sales call me the day after my accident to make sure I was ok, but the entire team at Mazda has gone over and above my expectations! Going through the sales process again has been made so stress free by the wonderful staff there (especially Russ in finance!). I always feel like one of the Mazda family members while I'm there and I can confidently say that I will be driving a Mazda for years to come. I would suggest Mazda to anyone looking for a new car (new or used). Thank you so much to all at Mazda St. Catharines, please continue to do the impeccable work I experience everytime I am there! You guys rock!

Tricia Sabo

Excellent service! My car stalled on the highway and then again off the ramp at Lake St. in St. Catharines. It turned out to be a very lucky day for me when I discovered an independent Mazda dealership very close by. I was trepidetious not knowing what the issue would be, nor costs, and I had to make it back to Toronto. I was greeted by Service Advisor, Jon Kendrick who was kind and compassionate. Jon introduced me to his master mechanic Steve Oddy who diagnosed and addressed a long standing pending concern, cleaned up all the gunk inside and got me back on the road, safely, all under $200. I was thrilled! Thank you very much Mazda St. Catharines, Jon and Steve for the supreme service and support!

corinna easton

Angela, Ray and Russ offered great customer service throughout my car purchase. Everyone was friendly, knowledgeable and offered an easy shopping experience. After visiting another larger Mazda dealership and left being disappointed, I would recommend this dealership to anyone looking for a vehicle and will definitely be back!

Cam Y

Had a minor mix up with getting my windshield wipers replaced, however it was dealt with immediately and very kindly. I really appreciate the service I got today from Mazda, thank you so much. I’m leaving really happy! Thank you Jeff!!

Gino Pansino

Writing for a family member. 2nd mazda she owned and bought from this dealership and both have had so many problems. Not the dealerships fault but personally think mazda has poor quality vehicles and doesn't help with the problems at all. Most likely will never buy a mazda product again once this one is paid off.

Tziona Greenberg

Nice dealership. Small lot. The salesman was very helpful with an issue I had with my phone and Bluetooth on my husband's CX 5

Candice A

I had a sit down with Brittany She was fantastic to deal with. I didn’t feel any pressure. She explained things took her time etc.

Erika Weisenberg

We have been bringing our 2017 Mazda CX-3 to St Catharines Mazda for service since we bought it in May of 2020. We have had no complaints until recently. Now, we can say without a doubt that we would NOT recommend St. Catharines Mazda to anyone we know. In the summer, we brought our car for an oil change and to have our winter tires changed to the summer tires. We had been delayed in getting our tires changed because our newborn daughter had been in the neonatal intensive care unit for four months, and we were afraid to leave her side in case she stopped breathing again. After our oil and tire changes were completed, we were advised that our brakes needed to be serviced. We discussed our circumstances and that we could not get that done that day, because our daughter was in the neonatal intensive care unit. Earlier this month, we arranged to have our summer tires changed to winter tires, and to have our brakes serviced as we are finally home from the hospital. We were quoted $171 for front and rear brake service, and $40 for the tire change. My husband took the car and was told it would be an hour and twenty minutes wait. He waited an hour and twenty minutes, and was given no updates. After two hours went by, my husband was asked by someone from Mazda “if he wanted to do the back brakes too”, because “it would be another hour”. So, not only was it delayed by an extra 1 hour 25 minutes (which would be reasonable on its own), but they actually only did HALF the work they were supposed to do. My husband declined, and said he would book for another day. When they finally finished, he was charged somewhere around $145 for just the tires and front brakes. Today, he returned to have the back brakes serviced. He was asked to sign the COVID sheet and then another sheet was put in front of him and he was told “I need your signature here”. The sheet was then taken away without any chance to review it. As we had already been provided a quote for the brake service, he didn’t think anything of it. After two hours, he was told the work was done and he could pay. They were charging for a full brake repair, $674.00. We were NEVER provided this information in advance. When my husband expressed that we were not quoted this, and did not have $674.00 to pay for a service we didn’t know about, the service technician repeatedly told him “oh it’s on the paper”, “it’s on the paper”, “it’s on the paper”. The paper that my husband was not given, and was taken away as soon as he signed. The paper that he wasn't even told was a work order, and didn't ask about, because WE HAD ALREADY BEEN QUOTED $171 for BOTH front and back brakes. If we had been made aware of the cost, we would have declined the service as it was not in our budget. We have a special needs child requiring exceptional care, and the things needed to keep her alive have to be paid for first. We would have had to budget and get it done at another time, but we were not given this choice. Instead, we were robbed of our budget to keep our daughter safe and alive. No apology was offered. No explanation as to why he was not shown the quote. Nothing. They just did the work without informed consent and took $650.00 from our family without any warning. Do they have any idea what life is like for average families during this pandemic? Clearly not. Now imagine you also unexpectedly have a child with exceptional special needs and exceptional costs associated. $650.00 is well over what most Canadian families can spend without warning. One month before Christmas, and they feel this is an appropriate method of doing business. The service technician, who’s name was Ryan, and apparently the service manager (the technician said he spoke to the service manager as well), have absolutely NO compassion. We will NEVER return to St. Catharines Mazda, due to their predatory business practices, and we will make sure to tell anyone we know that they should avoid St Catharines Mazda at all costs. After all, you’ll never know what visiting St Catharines Mazda will cost you.

Michael O'Brien

I had an older Mazda 3 2005 and was lucky to drop in to St Catharines Mazda Service Department where I met Jeff and the team, who guided me on how to get the most out of my car based on advice from Jeff and his great team of mechanics and the cost was reasonable. This great place for anything to do with a great car encouraged me to meet the sales and Financial team and I am delighted to say I am the proud owner of a 2012 Mazda 3 since last January (2016) Go See Inara Smith. She's the best and was most understanding of my requirement to wait a little longer to finalize the sale. Continued great relationship with St Catharines Mazda who are more like a family than a dealership. Want to be treated as a VIP? Go to St Catharines Mazda. And it all started with the fantastic Service Department. Thank you, Jeff.

Geri Jansen

I have recently purchase my first Mazda car, the Mazda CX30. Thank you Ken for all your help. This car is very comfortable to ride and I love the style and features. Today, I purchased winter tires and can't say enough about the service staff. They even ensured I saved a lot on my new winter tires. Jeff was a real help, also eagerly answering some questions I had about some of the cars features'. I could tell that other customer that where there felt special like I did. You can definitely feel confident when you buy and service your vehicle at St. Catherine's Mazda

Carolle Vaillancourt

I have recently been on a search for a red Mazda CX-5. When I arrived at the St. Catharines Mazda dealership, I was approached by the Salesman named Matteo Scozzafava, who immediately heard by needs and tried to accommodate my request. I could see "my car" but it was being shown to another gentleman. Matteo told me to hang tight, and once the car became available for viewing, he gave me all of the details for this "Executive model" filled with upgrades! I was so happy to hear everything this vehicle had to offer! Matteo made the process for me, easy and quite honestly flawless! I would highly recommend him for your car purchasing needs. I would also like to mention Russ Gavin, the Financial Service Manager who was invaluable in this process. He put me at ease and added some humor to my adventure! I am very grateful!

Erin Byck

I had a great experience at St. Catharines Mazda. They found me the car I wanted because they did not have it in stock. Brittany was amazI got, got me everything I wanted in a very short amount of time! Very happy customer :)

Rachel Wrighton

Matteo, Russ and the whole team at St. Catharines Mazda were so helpful and gave great service! They made the car buying experience very pleasant and were very accommodating to my kids. Purchasing a car during a pandemic was a new one for me but they were 100% safe and had all the safety protocols in place. I felt they were very fair when it came to pricing and trade offers. I will be recommending Mazda!

jonathan heron

So this is my second car that I have purchased from st. Catharines Mazda, to be honest the first time that I got a car I was not overly impressed but that could have been due to the representatives that I was dealing with that that time. Since then there have been a couple new people that have started working there, most recently I dealt with Ken the used car salesman and he was fantastic, there was no pressure, any questions that I had he was able to answer them without any hesitation. We were able to work out a fantastic deal with trading in my old car so now I am a proud owner of the Mazda CX 5 2016, I got the upgrades that I wanted and I couldn't be any happier. Unfortunately I can't recall his name but the used car sales manager was also fantastic, he always made sure that everything was okay and when I came back in to finish purchasing the car he was there any assisted with getting all the paperwork done. Overall my second time buying a car from this location was fantastic, I'm very glad that I went back.

Sabina Gross

I'm giving the dealership two stars because my 2015 Mazda 3 is a great car, and that's worth something. If the service offered at this dealership itself is to be judged, zero stars would be appropriate. As a business owner, I appreciate the importance of reviews, and would never leave a frivolously negative one, so my first bad experience was chalked up to chance. Everyone has bad days. (Take a look at my other reviews for garages you can actually trust.) So, here we are now. I would think that if a dealership postpones a safety recall for seven months, ignoring all inquiries as to the status of said recall, that the resulting damage would have been addressed, along with the defective parts. Of course not! I was able to have my car serviced only under the insistence of an independent mechanic, who had to call the dealership on my behalf, otherwise I'd likely still be here driving around with shot brakes. I have asked the opinion of three unbiased mechanics, who all agree that the repairs I had to pay for were caused by the defective part(s) wearing my brakes to nothing. I understand that dealerships are businesses, not charities, but taking responsibility for your negligence isn't kind or nice, it's what's right.

David McKay

Visited the service department numerous times and always happy with the service and repairs/ maintenance work done

Nick H

I took my car in for service earlier this week and the team at St. Catharines Mazda was fantastic. They provided me with excellent service and the repair was completed earlier than anticipated. The waiting area was very clean and comfortable and refreshments were provided. I would definitely recommend this dealership to my family and friends. Keep up the excellent work!

Troy

Wife purchased a 2019 with 5k Kms on it, brand new machine. After first oil change mechanic cautioned dangerous as all four tires had dry rot cracks within the outside and inside treads (see photo). Had a second mechanic take a look with the same analysis, suggesting to replace tires soon. Came back to St.Catharines Mazda explaining problems found after it first oil change. Ryan in service said this was "common", I can't believe this was their response, especially after walking around the whole dealership and not seeing any vehicle with this "common" problem even used with much more then Kms on them. Took the vehicle on the lift and said nothing they can do, call Mazda. Sad experience, would not recommend any to this Dealer.

Helene Larouche

Super service Ken Legault was more then helpful he was patient polite and calm and a real expert thank you

Kim Stevenson

That staff at Mazda were friendly and very accommodating I had dropped in without an appointment and they made the time to help. Matteo was very knowledgeable and the vehicle and took the time to show and explain how all the features work. Russ helped with financing gave me many options until we found one I was comfortable with. I used the shuttle service. They picked me up at my house and brought me to the lot to pick up my new car. All and all they have a great team I will definitely purchase another car in the future from this location!

Rachel Dent

I was looking forward to purchasing my new vehicle at this dealership and was very disappointed when the saleswoman failed to tell me that the vehicle had been in an accident. I was also very disappointed when my car wasn't ready the day I was told to pick it up. A new day was chosen and I did not hear from anyone at the dealership until that day regarding an important policy that had not been covered. I had been told all along that the vehicle I was purchasing was an AWD vehicle. After being assured 3 times that the vehicle was AWD, I discovered the vehicle was actually FWD. This dealership is very unorganized and the lack of communication between departments is very evident. I did not purchase the vehicle as information was withheld from me and I no longer felt as though I could trust them.

Wendy Peters

Buying our new Mazda CX30 was a very pleasant experience. Matteo and Jim smoothed the way for our purchase and Matteo took particular pains in helping us understand the car's various systems. St. Catharine's Mazda has a great team in every department.

Kelsey Gerd

Bought a used Mazda 3 and they were absolutely amazing to deal with made it so easy for me took care of everything and jeff gave me an amazing deal on my car which has been a dream will definitely be buying another mazda I highly recommend this dealership

C time 2 Double C

The tone at the top runs through this dealership. From the moment we walked on the lot, when we met Matteo we knew by this young mans pleasant personality and easy going ways that our search for a new vehicle was over. No pressure, no games just a genuine person doing his job. One comment stood out when he said "every manufacture makes good cars" which was a contrast to the salesman at the Kia dealership who not only put down other makes, but also other dealerships. Long and short we bought, but I was not sure about a couple of things and stopped at the dealership the next day (Sunday) to have a peek at the new purchase only to find 3 people madly moving cars inside before the snow hit. I quickly learned this was the owner of the dealership, the general manager and another manager who took time to chat to me and then find my vehicle in the maze of cars. When pick-up day arrived and we went to collect our purchase everyone went out of their way to show their appreciation; the owner came by and said hello, the GM was about, the Sales Manager Gio was making sure everything was in order and most of all our sales person, Matteo, was there dotting every eye and crossing every tee. As I said at the onset of this - The Tone at the Top sets the course of a business and my dealings with St. Catharines Mazda was a true example of this. Congrats to you all as you were all outstanding but a big kudos to Gio and Matteo who sealed the deal.

Indira Sabic

I always have a positive experience when I go to this dealership to service my car. I've been coming here since I bought my car in 2006 and will continue coming for as long I still have this car. Advisors are helpful and friendly, service team is professional and have managed to keep my car running without any issues for all these years. My next purchase is definitely going to be another Mazda.

Kelly Kingsland

I was looking for a new car, and trying to decide between a Mazda3 sedan and another import. The Mazda won me over. Amazing warranty, great service and no pressure to sell. My sales person, Alex, was a delight. He was friendly, had answers to all my questions, and seemed genuinely happy to help. He even called a few days after I received my car to see how I liked it and if I had any questions. I would definitely recommend St. Catharines Mazda and Alex for anyone looking to purchase. Great experience and great car!

Nancy Sheridan

I was so impressed and satisfied by the treatment I received from both Mike and Jeff. Both men were personable and professional and made the purchase of a new car very enjoyable. I had been to other dealerships and did not receive the same level of service that I did at Mazda. I highly recommend St. Catharines Mazda.

S Parky

This review is a year overdue. Our 2009 Mazda 3 has had numerous problems with no help from this dealer or the head office even in early years. Plastic material between windows went chalky after a year - no help. Radio failed! (never have we had that happen) just after warranty period-no help. Rusting out at rear quarter panels - started before 5 years - guess what - no help. Have had three other cars of major competitor with stellar experience during warranty periods. Regular service here is fine here - we used them only during warranty period as we normally go elsewhere (see other review) once the warranty period is up. But Mazda loses our business after we bury the current one. We'll never buy another. Went up the road to competitor with phenomenal service, and will never be back!

Meriem Imam

I got my car at this dealership a couple of weeks ago and had a great experience with the staff! My sales rep, Chris, was amazing. He was very welcoming and patient in answering all my questions (and those of my family lol). Russ from the financial office was also very knowledgeable and pleasant to talk to! They definitely made the process less stressful for me. Thank you!

Helen Grist

Took my car in for new brakes. Called for a price, confirmed price at the dealership when I dropped the car off. Go back to pick it up and it’s over double the price of what I was told. No explanation, no offer to take a bit off. Just “oh well”. Horrible service, will not be back. Putting car up for sale on auto trader tomorrow so I can switch to another car company. Congrats Mazda on losing a good customer who’s up for a new car!

D craig

With pandemic restrictions in place the dealership made us feel safety was first and foremost. Matteo was excellent and worked to get us a deal we wanted and answered all questions and explained everything quite well. We briefly met Gio whom was very nice, and Russ in finance is great! Overall the whole team is excellent and we highly recommend them to anyone.

Sidney Doig

I have purchased 2 used cars from St Catharines Mazda. My first car was a Mazda 3 and I traded in for a Mazda CX-5 in November. I received excellent service from Jeff and Russ who helped me pick out a car in my price range and work out financing with the best interest rate possible. I highly recommend looking here if you are looking for a new or used vehicle.I also have had great help from Sally in the service department. There is also a really cool program where you can get money off service when you refer someone to Mazda to purchase a vehicle from them. All around great dealership and very helpful staff. Thanks St Catharines Mazda!!!

Joe Jones

Great dealership, amazing staff in sales and service! I felt very safe there with the COVID protocols they have in place. Would not hesitate to recommend this dealership.

Sandra Wilson

Fantastic place to buy your dream car! Matteo was so helpful with the purchase of my MX5. I think Matteo shared in my excitement with the delivery of my beautiful red sport car! Need a new car call Matteo!

Jason Rempel

Great service, friendly atmosphere. Micheal was there to show us everything we wanted to see and test drive, he was honest and right to the point. We're picking up our car tomorrow. We bought a Mazda 3 and since the first time my girlfriend Amanda drove one she fell in love. Michael has made our experience #1 and Amanda's dream come true. Thank you Michael/Mazda

Phillip Rocca

In the past I have had great interactions with the dealership and service department, never any complaints or negative experiences. However, my recent experience with a specific salesman was extremely unprofessional, rude, and embarrassing for the dealership. His treatment of myself during negotiations was appalling and his display of frustration and anger was uncalled for and quite frankly, completely unacceptable from anyone working in the sales world. Towards the end of the conversation I was told to simply “go buy my car in Toronto”, and tensions began to escalate. This resulted in the salesman ending the conversation with a slap to his desk and a “I think we’re done here”. Overall, I will not continue to recommend anyone to purchase from this dealership and I know I will not be returning for any purchases.

Jessica Greenough

Matteo was great. I am so grateful for my new Mazda CX 5 Kuro edition I love it! I highly recommend that if you are looking for a new vehicle to ask for Matteo. He is very knowledgeable and professional. St Catherines Mazda is great Russ in finance is great as well. Great experience.

Alphonce Eric Torre

Karen at the service desk are very helpful and craig Allen is such a nice guy! Thank you. very helpful and all the staff of st catherine's mazda. Got our fifth mazda..Good job guys!????

Jessica Camara

I honestly can't say enough about these guys!! Everyone I have had the pleasure of dealing with have been fantastic. I have bought a car from here which was a GREAT experience, from the sale to finance to picking up my car was smooth and effortless. I have also dealt with service(on Mazda #3) for scheduled maintenance, unexpected problems/repairs as well as fulfilling recalls and they are honest and open with me.....I personally have had very good experiences with St. Catharines and would highly recommend them ????????

Jillyan Perrin

Absolutely loved the people super friendly and outgoing!! Will continue to come here loved the service the people did an amazing job with my new car!!! Matteo is super friendly and showed me all the cool things about my car, Geo was really friendly as well. Russ has a great personality and super funny all easy to talk to.

Lisa Headley

I had a great experience at St.Catharines Mazda, I was able to purchase a new car and Matteo was amazing. Matteo was willing to go above and beyond to help with this purchase. Russ was also so much help with all the finances and encouragement. Overall I had a great experience and I would recommend others to head over there if you are in need of a new car.

Justin Thyme

Tremendous experience. Was at low point coming in. Hillary Immediately consoled saying to bring dog into dealership. Was pouring. Test drive went well. Yet, there was no pushiness. Well, Mazda seemed best for money in class. No brainer. Negotiations went well and sales manager was great too Not being over aggressive was key. Extremely happy with sales and transaction. Highly recommend. Hillary won't do ya wrong

Marilla Czulo

So happy with the excellent purchase experience. Brittany was extremely informative, patient, organized and a pleasure to work with. Russ also exceeded expectations! Thanks so much Mazda team!!

Mary Mullen

Our first experience with the Mazda family was pleasant and comfortable. Our salesman Matteo, was easy going, and yet professional. We never felt pressured. Our inquiries were answered in a helpful and straight forward manner. We were introduced to the service manager Jeff who we will be dealing with for servicing. He took time to introduce himself to us and to put us at ease should we have any service concerns. We purchased a CX5 Kuro. Our first trip was to Newmarket. The CX5 is a pleasure to drive and met all our expectations.

Marcus Fluellon

Me and my father came into Mazda St. Catharines to look at a few used car options and Aidan was very helpful in finding us the best car possible for our needs. He was very knowledgeable on the cars and about the features of the different models helping us make our decision on the Mazda 6 GT. Would 100 % recommend him for any of your Mazda car needs at that dealership.

Tracy Lampman

That staff at Mazda St. Catharines were super friendly and amazing! Matteo was very knowledgeable with the car we were looking at purchasing and took the time to show and explain how all the features work. They have a great team I will definitely purchase another car in the future from this location! Loving our new Mazda CX-5 GT! Thank you

John Jackson

Very pleased with our experience purchasing our new MX5, in spite of covid! Smooth process and happy with the trade-in deal. Thanks Matteo and the rest of the Mazda team.

Allyson Tufford

I just wanted to post a quick shout out to Ray & Russ from the St. Catharines dealership for the amazing customer service they provided. During this crazy and difficult Covid-19 pandemic they have once again showed us exactly why we chose to purchase a second car from them. I can't say enough about the personal and professional service that were provided to us and I would highly recommend this dealership if you are looking to buy a new vehicle. Thanks again for making the whole experience so effortless and enjoyable.

Ruth Rezel

From the first stop to browse the lot, to the test drive, to the final sale, our experience was exceptional. Our salesperson Matteo Scozzafava was a pleasure to do business with. His manager was extremely helpful. The young Lady who greeted us when we entered and Alicia, our finance person helped make the entire process a good one. Pleasure doing business with Matteo and St. Catharines Mazda.

Kimberly Hilts

Last week I came out of the hairdressers and my car wouldn't start. Thankfully, I was a few doors down from the Mazda dealership so I decided I would go over and see if they could help me figure out what the problem was with my Mazda. Everyone in the automotive department was very helpful and took the time to walk down the street to help diagnose my car trouble. In the end, turns out my battery was dead and Jeff from the automotive department took the time to drive over and give me a boost. I was so thankful. THANK YOU JEFF!

Virginia Reh

I have been a Mazda customer since 1983. I have always taken my car to the Mazda dealership and was delighted with the service. For the past 9 years I have been with St. Catharines Mazda. They seem to have that extra something. From day one I have found that they went out of their way to really understand my particular needs and found ways to satisfy them. The best auto experience I have had in all my years of driving!

Andrew Oosterhoff

I recently purchased a used CX-5 from St Catharines Mazda. Chris and Alex were kind and professional. After some discussion back and forth, it was agreed that a minor cosmetic issue would be fixed in order to make the sale, which was great. The car was set to be picked up two days later. Thankfully I called ahead of time because I had to find out on my own that the car was not going to be ready. Now I no longer had a vehicle and the purchased vehicle was set to be ready for Monday. Yet again, I call on Monday and yet again the car was not ready. I was able to use a loaner vehicle for the night until it was ready the following day on Tuesday. I can understand setbacks, however I should not have to find that out by calling rather than being called. Although the body work turned out fantastic, I heard nothing about the several delays and picked up my car from an associate who knew nothing about me or my car and simply handed me the keys to somewhat clean car with less than half a tank of gas. Overall I am pleased with my vehicle, however the service gets a 2/5 stars.

Vincent Gircys

Bought a new Mazda 3 here in 2010. Ken the sales rep was fantastic and highly recommended. 9 years later and after loyal service appointments I'm in for service getting a fuel pump replaced. Decided to test drive a new vehicle for an hour but was told I couldn't since they only had 3 left in the lot. I'll never come back.

Greg M

Dealt with a lot of dealerships before coming here and I wish I started with Mazda St. Catharines. Brittany & Russ were extremely helpful from beginning to end. Brittany was really friendly and fair with pricing and information - no gouging and days of haggling like other dealerships. She was very honest and worked with what I wanted instead of trying to push me above my budget. Russ was a joy to work with - very clear and concise about what I was buying and didn't try and hide any hidden fees. I highly recommend starting here in your new car search.

Justin Cabral

Service department unfortunately forgot a crucial part of my service - I offered to wait or leave the car overnight for that service, no compromise was made on their mistake. Found out later that day on the back of my paperwork there were several recommended repairs which were not brought to my attention, one was completed though unauthorized (would have authorized it anyways) and the rest which were more significant I had to call about the next day. Oddly contrary to the typical repair garage trope, but nevertheless not sure I want to trust taking the time out of another day (plus my rides' day) to hopefully get everything I ask for completed. Unfortunate as they seem like good people!

Alex Lastewka

Buying a new/first car can be stressful, however the people at st Catharines Mazda made it incredibly easy. From the moment I walked in I was amazed with the customer service and how comfortable they made the whole experience. Shoutout to Brittany for helping me through the process, you can really tell they care about the consumer. I was completely blown away from the standard tech that came with the Mazda 3 sport hatchback! Thanks again Mazda!!!

Chelsea LynnDee

This was my first time buying a brand new vehicle and, I'll admit, I was super nervous going to an actual dealership. You hear horror stories about pushy salesmen and intimidation that it's enough to make anyone weary. I had the exact opposite experience at St Catharines Mazda. Right when you walk in you feel comfortable. Brittany was extremely helpful in getting vehicles for me to test drive and was very informative about each model. After choosing the Mazda CX-30 that I wished to purchase, Russ was very kind and knowledgeable with the financing process. Matteo was also very friendly and informative when handing over the vehicle to me on my pick up date. Everyone there was so friendly and professional that I never felt like I should be worried with anything. I was treated very respectfully and honestly throughout the whole process. Thank you guys! I love my new CX-30!

Steve Chalk

Went to pick up OEM brake cables and was sold 1 correct one and 1 that was not correct. Had to return the part and was advised they had the wrong part cataloged and couldn't help me get the correct part. My drive to their location is 30 mins and I did it twice and only got 1 of the 2 brake cables I required. I ended up going to the aftermarket to get what I needed. Some of us have to keep our old vehicles running due to finances and I feel the manufacturer of the vehicle should have been more able to source parts required for long term maintenance. Recommended to go elsewhere or the internet so you are not so inconvenienced.

Colleen Bieri

Super service; from the minute we walked in we were greeted like family by Laura and Gio, who then introduced our excellent, really well informed and very friendly sales guy Matteo! Jeff provided some excellent perspectives on service, and Laura helped us decide on which warranty would best suit our needs. The finance team Alicia and Russ not only carefully walked us through costs and taxes, but gave their perspectives and personal little insights about the CX5. All in all, we had an amazing experience purchasing our brand new CX5 GS Comfort! Everyone in the dealership treated us with respect and honesty; what an amazing team. We are so happy to be welcomed into the Mazda family, and only wish we'd come here sooner!

Steve Parkhill

I'd like to give a big thanks to the entire staff at St Catharines Mazda. I had the pleasure of working with many of them during the trade of my Jeep Wrangler and purchasing a Mazda 3 from them. I personally dealt with Jeff who provided me the opportunity to drive several new and used Mazda 3s to really get a feel of what I liked and what would best suit my needs. He wasn't pushy like other dealers I've encountered and understood I wasn't in a rush to trade or buy immediately. This made the experience relaxed and easy to make decisions. Alex was also great to deal with. He was also very knowledgeable in the auto industry and got me what I felt was a great price from a dealer on my trade. Gio and Russ were also friendly and professional finalizing the deal. It was a real pleasure choosing to shop at St Catharines Mazda.

Connor Peck

The entire staff was courteous and polite, and Jeff in particular was very personable and immensely helpful. He went out of his way to explain the work being done, as well as making sure that I had everything I might need for the claims process. I'll definitely be returning again for regular maintenance and car repairs in the future

Chris Hildebrand

Matteo and the staff at St Catharines Mazda made it real easy to lease my new CX5, I highly recommend them.

Sertan Küçük

Stay away from St Catherines Mazda!! On Wednesday, September 22nd, my wife and I called St Catherines Mazda and said that we were looking for a brand new CX9 and they said that we could apply for finance through their website, and we applied. On the same day, their employee named Alecia sent me a message and said that our finance application was approved and that we could come for the signatures tomorrow. On September 23, we went to their store and talked about the details of the vehicle, and they told us that the vehicle has 3-year unlimited km warranty. However, they said that they do not have a CX9 the trim which I want in their stock, but they can bring it, and we signed the documents for the loan of the vehicle. And today (1 week later) I went to their store with all my documents and my plate ready to pick up my vehicle. I signed all the final documents in store. But the employee who made me sign the documents said that it will be 3 years and 80 thousand km warranty. I asked them that when I came last week, they said it would be warranty for 3 years unlimited km and how they could change it to 80 thousand km now, and I objected to this situation. He went to talk to his manager. Then they both came to the room and said that they could not deliver the vehicle to me. As a reason, they said 'the bank will not approve your loan'. But the bank already has approved my loan application for finance on the first day and they never told me anything about this until I objected about 80 thousand km warranty. In fact, if I had not objected to 80k warranty, I would pick up my new car with all the signatures. We were just waiting for the plate to be attached to the vehicle. And as a result, they canceled the sale of the car to me and did not deliver my vehicle, even though all the signatures were signed. I had to take a taxi to get back home As proof, I am sharing the document signed by me, the sales representative and the sales manager of the store, proving that I purchased the vehicle. I have never seen such a bad dealer and employees like this in my life. I would definitely recommend stay away from this Mazda store!

Jordan Beatty

Mazda St. Catharines I purchased my used 2017 Mazda cx3 June 2019. Started to notice rust perforations on the back of my roof a few months after purchasing. I Went to Mazda St. Catharines service desk where the employees were very polite and helpful, they assured me that these were not stone chips and that they should cover the damage due to it being so new. They submitted the claim to Mazda Canada where it then was declined for getting repaired. After personally contacting Mazda Canada about the declined claim they then approved the repair on my cx3. Mazda St. Catharines then asked me to get 2 quotes from local body shops, I read the reviews on the shops and I did not like what I was reading, but I got the quotes regardless, I also got a quote from a third body shop that had better reviews and personally know the owners as well as the technicians, the quote was also cheaper then the others shops. When I submitted the quotes to Mazda. St. Catharines I had expressed my concerns with the shops they had suggested and asked to go to my preferred shop. I had to call Mazda to see when and if my vehicle was getting repaired and if I can speak to a manager as I have not spoken to a manager throughout the whole process.That’s when the general manager became extremely unprofessional with myself and my spouse. Saying that if we didn’t want to go to there shops then they wouldn’t be doing the work at all and how this is a favour to us and denying the damage is manufacture problems saying the rust is caused by stone chips. We had no choice but to go with there shop. Once we had received the car back we had noticed the repair wasn’t done properly, my partner had tried calling the Laura general manager back to explain what was wrong but had only ever gotten voice mails, after leaving over 5 different voicemails with no returned calls we had to bring it to the body shop they sent it to and show them where they made the mistake, they have now fixed the problem but this isn’t a review on the body shop. This is a review on the lack of professionalism that I have received from the secretary as well as the general manager Laura of St. Catharines Mazda. I will under no circumstances deal with this dealership again. I have never been treated with such disrespect and attitude from anyone let alone a name branded dealership.

Loren vandenBoogaard

Matteo was my salesman. He was very nice and super helpful. He helped me find my first vehicle. Very friendly and made buying a car stress free.

Jan Custode

I took possession of my new Mazda CX-5 on Friday March 05. I have been fortunate enough to have been able to purchase new cars every 3 years for over 45 years and both Matteo and Gio made this the best car purchase experience I have had. Matteo was more than willing to help and was extremely attentive to my needs. When we got down to the nitty gritty, Gio made every effort to meet my budget without the new car hassle that is normal at other dealers. Everyone there was pleasant and the atmosphere was very friendly. I highly recommend talking to Matteo if you are in the market for a car. P.S. - The vehicle quality is outstanding.

Lorrie Goldman

Once again I received spectacular service from Jeff and Jon in the service department at St Catharines Mazda. I can’t say enough about their personal service to each and every customer! Over and above my high expectations every time ! You can feel fully confident when you buy and or service your vehicle there !

Heather Scerbo

Matteo was awesome with our sales experience! We can't thank him enough for his professionalism and knowledge of the process! Thanks very much - we are very happy customers and will be back for our next purchase!!