Reviews of Go Auto Haus Volkswagen (Car Concessionaire)

Paul Dueck

Just a shout out to Mr. Alex Klassen for doing a great job putting us into a nice used Ford Edge. He made a previous experience less memorable (which was good) with his enthusiasm and desire to see us pleased. A lot of willingness to go the extra mile. Easy to negotiate with as well.

Adam Marchuk

Riley showed us top notch service, and with lots of enthusiasm. I love it when my dealer knows the cars that he's selling and Riley was amazing with that. He's a new guy but will do everything to satisfy your needs. Definitely hit him up if you're looking for a young professional to deal with.

Yanik Ottenbreit

Easy, no pressure sale with Roberto Nicacio. Loving my 2016 Golf! Thanks for efficient service and getting me a great rate on my loan.

Marco S

Want to take some time to write a great review with respect to one of their sales members, Riley. I did an application on line with multiple dealerships, Volkswagen was the first to get back to me, Riley messaged me the next day and was ready to show me the car I wanted. I went the next day and he was eager to show me all the great things about my future car, was very professional and made sure everything was perfect for me. Did not feel like a pushy sales person at all and he builds a great connection with his customers. Highly recommend calling Riley!

Don Salter

Don’t walk, run from this place. I do not recommend dealing with them. Nice and pleasant until you discover the hidden fee they try to sneak in. By the end, having dealt with this clown show, i was happy that they actually did return my deposit. Do yourself a favour and don’t do business here! Edit: This is a complete lie that they would have no record. 2017 Honda Pilot on hold for me for about 3 weeks while they sort it out. $250 deposit held on it. If you have no record: you are either lying, or completely oblivious to what your staff are doing. I sat in the "finance" room with Rome twice. Second time to have him spring the extra fee, including the scam etching fee. There is nothing in what I write, as far as your practices go that you would not be aware of. I had already sent an email and included you on it to Consumer Protection in MB who indicated they will investigate. Advertised prices in MB must be all-in with NO hidden fees. If you don't want to be scammed folks, seriously avoid this place.

gaming_mantra

Richard was great! Very professional and took the time to get to know exactly what I wanted. Thank you!!

Harpreet bajwa

Auto Haus has great deals and dealers I bought a used jetta its like a new car and great deal I recommend to go there if you want to buy a car They always give the great cars with great deals

Pat A

My experience with Utshab was wonderful. He was very kind and helpful. Would recommend St. James Volkswagen to other people.

Jayson Tagaca

Just recently bought a Golf SportWagen from this dealership. Steven was the sales associate that helped us. Great guy. Very professional and knowledgeable about the vehicles. We had a great buying experience there. Everyone on staff at Go Autohaus was awesome.

Sunny Sun

I have been referring several friends here just simply because they are truly the best in the industry. Salesperson Wensi was very patiently going over all the details with us and really taking his time. Manager Yang was extremely professional and provided exceptional customer service even after we bought the car. No pressure environment at all! Feel free to check them out and ask for their help!

farhan nova

Alex was very professional from the moment I got in touch with the dealership via email. Both Alex and Rome Followed up in a timely manner and did all they could to put me in the vehicle I would enjoy driving.

Kishan P

Working with NOAH was an absolute pleasure! Noah is extremely patient, I never felt pressured to make a decision, and most importantly, a professional - who knows the car business inside and out. The buying process of my Mercedes E-class took about 2-weeks. The best part – Noah stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Noah if you are considering buying a new or previously owned automobile.

Isabelle Breitkreitz

Poor customer service!!!! Would never go again!! There was a manufacturing error on my vehicle that needed to be fixed that would take 5 to 10 minutes of their time and they would not fix! it even thought my car had not reached 80,000 km it was an error that was made by them and they would not fix it which is ridiculous. Absolutely poor service 0/5

Gaurav Dhadwal

Although we didn't buy our vehicle from them but ALEX is phenomenal. He's the guy who's on your side. Extremely bad experience with their sales manager YANG. YANG doesn't even know the meaning of Customer service I guess. We didn't close the deal because of him. Please do consult the sales rep that he's not the sales manager who is involved with your purchase. Highly disrespectful person. Hats off to ROME and especially ALEX for doing everything in their power. But unfortunately ALEX reported to YANG and we didn't want YANG involved at all. That's why we didn't close the deal. Sorry Guys. ALEX, ALEX, ALEX - THE BEST HUMAN BEING on planet earth. Huge Kudos to ALEX

Gursimran Gill

Tanveer is a great dealer at this place he helped us to get a great deal for Audi. I suggest you to buy new and old cars from this place

Ryan Kibbins

I've been taking my last two VWs to this service department for over eight years, and they have always been a pleasure to deal with. They've helped me out more than once on short or zero notice. They recently helped me get a tow on a Monday night and were able to fix my car and get it back to me the next day even though I didn't have an appointment. All the staff have always been friendly and helpful.

Eric Curt Peters

I made a trade for my Golf GTI for a Golf R on December 15, 2021. I purchased the “Manitoba Winter Protection Package” which meant my car had to be in the shop for a week. Brought my car in on December 20, 2021 to get all necessary work completed on it. So far I’ve driven my car for less than 5 days. I got my car back on Friday December 24, 2021 in the evening. On December 25 I made a trip out to see family, about an hour drive out of the city. On the highway the ACC and lane assist cut out and stop functioning. Brought the car in for service and was fixed within a few days. Great service, quick and painless. Look forward to servicing my car here again.

Kevin Sigmundson

Dropped off my Tiguan for it's first service today, the folks at Go Auto Haus couldn't have been more helpful. They had all my info and small warranty issues recorded already and took the time to verify everything with me. Great experience!

Amine Hatira

I got my 2018 golf from this location and I’ve worked with Tanveer, he was super friendly and made my experience really great! The car I bought had an minor issue with the driver’s seat and I called Tanveer he directly fixed an appointment and got everything fixed ! Thank you

dan bohotchuk

Matt was my sales guy. He did a great job zero issues there. However, I told the finance manager Daniel that I have a referral from someone and what's the procedure for them to get something for it. I was told they will get a 200 dollar go card! Great that's awesome. Forward 4 months later still no card, so after booking my 1st service appointment and asking where is the card for the referral I get told to talk to the service desk. I pay for my service and tell him I was told to get a GO card with 200 dollars on it for a referral, he gives me a card with me thinking alright I can pass it on to the person I was referred by. Fast forward to September 2020, I was told that the GO card has 5 dollars on it by said person, I message my sales guy to see what the hell is going on, tells me give him a couple days he will see what happened. Get a message saying "we pulled the contract nothing in there saying anything about a GO card for 200 on it" I tell him it's for a referral and that it had zero to do with a contract on my vehicle. Sorry nothing we can do. You've lost a customer for service and honestly when I'm in the market again which I will be (or if anyone I know needs a car) over 200 dollars, I will not go back. I spent 40 plus k on a 2019 Golf R which I love, best car ever. Just don't go to Autohaus they like to lie for some reason, makes me think what else are they doing if they gyp someone out of 200 Bux. Thier loss not mine!!!

bpens

Excellent service, staff and selection. This is comparably one of the best auto dealers in the entire city, after dealing with one of the sales Representatives, a one Mr Riley petracheck, I can say I almost felt a familial bond along with their no pressure sales attitude and genuine care in getting me the car I wanted with a deal I wanted as well, they put the top in top tier.

杨砚琳

This is great experience in Knight Auto Haus Volkswagen. The sales Michael help us found the dream car. Michael offered his knowledge of the brand and provided us all the information for different kinds cars. He thinks about all the things. And not rush us to make a decision. Finally, we found Tiguan is the best choose for us. And Michael still help us until everything was done. Two days, we got the new car. This is great time. Thank you Michael. And we will tell friends come to you if they need buy a new car.

Robert Geglawa

I been dealing with this Volkswagen dealer for a long time. This is my fourth car that I bought from them. Everyone is very pleasant there and they don't pressure you to purchase a vehicle. This time was even better, because of a salesman name Alex Klassen. He took care of me, explain everything that I wanted to know. Very professional and I couldn't be more happy. Very good job Alex.

Braedynsphotos

Had a great experience with Riley and the whole team getting me into my GTI and gave me a great deal!

Jason Van Rooy

I went in to ask them about their requirememts for financing and to see what the trade in would be on my car. I recently have worked very hard to build up my credit, and specifically asked them not to do a hard pull and cost me points. I wanted their opinion on my situation and would have trusted that opinion before deciding whether to proceed and apply for credit. The finance guy I talked to, Daniel pulled my credit anyway, explaining it wouldn't be a hard pull but he obviously doesn't know the difference. I have now lost points. I will not be returning here. When I am ready I will go somewhere else.

Ryan Ilagan

⚠️ Unhappy with the Service Shop and the COMPETENCY of their technicians. Fixing a car is not guesswork! I feel like I was almost being conned out of thousands of dollars and being advised to do something not in my best interest! Long story short, my 4 year old vehicle had a generic p0300/1/2 codes. Dealership replaced a spark plug and ignition coil (which were necessary). But, even after that I was told that my car was completely un-drivable due to mechanical failure, and that I either need to: Pay $2000+ to fix the current engine, or $4000+ to buy a used engine (and whatever issues it has), or go upside down and refi a new car!? 4 year old vehicle, bricked. Got it towed, got a second and third opinion, checked the codes, nothing showed, no light errors, and car is driving successfully! Almost seemed like I was being taken advantage of. Fixing a car should not be guess work, and if someone pays for a diagnosis, they should receive a fair diagnosis. They shouldn't be told to have to pay for more diagnosis and labour and parts, before the real problem is even diagnosed. This is my experience and I'm never going back.

Jeremy SKY

Bought my first car from JZ, and I'm so happy with the whole experience. JZ Is a Knowledgable and professional dealer, always patient and friendly with me, I do appreciate that. Will definitely be back for my second car!

Naifu Pan (PETER)

Just bought a new car with them. Great experience with Sun, knowledgable salesman, answer all my question with the car, and I'm so happy that got the lowest interest rate. Him help my a lot on that. Overall great place to get your car and great people helping you out.

Michael Allieu

Definitely will recommend this VW dealership. My experience has been pleasant and I will continue to do to this location. Tom is a very understanding manager, and would recommend him any day.

Booger

I recently picked up a 2018 Golf R from Knight Auto Haus Volkswagen. The whole purchase experience was great! Adam was very knowledgeable and helped me get into the exact specification I was looking for.

Sara Hz

Fantastic customer experience with sales manager Yang. He is so professional and patient to explain all the details to me. He spend a lot of time with me for introducing the car detail and services. It’s nice for me to have a mandarin speaking sales person.

Evode Nt

Recently my brother bought a car from this dealership. Steven Wen the salesperson was very pleasant to deal with, respectful, professional, and did his best to make a deal happen. The finance manager Daniel Ribeiro was excellent as well, very professional, fair and worked very hard to achieve same day delivery of the vehicle and he made it happen. Purchasing a vehicle is hectic so thank you for making it as smooth as possible.

Mo A

Excellent customer service. Was impressed that they have a shuttle service especially during this time (due to COVID-19, cause I didn't get it at Crown Toyota, although it wasn't for the same vehicle). Definitely will be visiting them in the future. Thanks Ms Jacq, for a great experience.

Darin K

When I bought my second car here I had to peel the plastic off and wash it myself if I wanted to take it home that Friday. 2nd last service there I was still waiting at 6:30 when a sales staff asked if he could help... the service department left for the day without telling me or ringing me up. Yesterday they did a bunch of work to my car that I didn't ask for and I had to point out that the charges they were ringing up weren't on the work order I had signed that morning. Volkswagen's are awesome but Knight Auto Haus is a company to avoid like the plague. I'd also point out that the other reviews here look like they were mandated by a sales manager.

Jon Makar

I recently purchased a 2016 Volkswagen Tiguan SE with 61000 kms, and I could not be any happier with the vehicle and the service our sales representative, Mike, provided us with! He was generous and was not aggressive with us in any way, allowing us to go on numerous test drives with the vehicle alone, and never trying to push any "extras" on us that we weren't interested in. The vehicle was a lease trade in, and was part of Volkswagen's "Certified Pre-Owned Vehicle" program, which ensures that it is in better condition than is required by a Certificate of Inspection (safety). The vehicle had its strut spring coils, tires, and brake assembly replaced under this program, which certainly gave me peace of mind, taking into account the low mileage the vehicle already has - they put a lot of work into the vehicle for how much it cost. There was some cosmetic damage on the vehicle, and, upon our request, Mike had the service department further detail the vehicle without changing the price, and it looks great! When it came down to settling on a final price, Mike was very patient with us, and consulting with his sales manager a number of times, trying to get us the best deal possible! The financial advisor, Dan, was also great. He was very accommodating, communicated with us clearly, and he, and the kind lady at reception, put up with our fiasco surrounding multiple payment methods for our down-payment. I came back to the dealership as one of the keys wasn't working correctly, and they resolved the issue on the spot (it was just a battery, but I didn't know how to open the key without breaking it). It was a great experience, overall, and I will be recommending Go Autohaus Volkswagen to everyone I know! Thank you!

John Janzen

I bought a Jetta here 4 years ago and it has been a consistently great experience getting my servicing done there. Jacq in service and Tom managing things have been particularly excellent. They have probably made me into a long-term VW guy now.

Oleg º

Great experience at this dealer! Drove by to see an interesting car on the lot and was greeted by knowledgeable sales people and a genuinely good deal. Talk to Noah - very knowledgeable and motivated to help you - went way beyond the call to make sure I was satisfied and my questions were thoroughly answered. Will be back.

Raymond Tsang

Michael Sun is very patient and knowledgeable. He explained very detail about the functions of the car and how everything works between financing, leasing and paid by cash. And he doesn't push at all. The process was smooth and fast for the car handover. I am very happy to obtain my new car from Go Autohaus.

Barbara Macfarlane

We recently purchased a Jetta from Riley. He was very friendly, and professional . I felt like he listened to us, and really took care of us as his clients. Love the car, love the service!! The whole team is wonderful ! I would highly recommend anyone shopping for a vehicle to stop in for a visit!!

Ken Wang

Michael went out of his way to help us with our needs. I was looking for a vehicle that my mom could get in and out of comfortably. He tried multiple vehicles and we eventually left to explore other options. We looked at Honda and nothing worked, then to Ford and Toyota. At this point we thought we’d never find something that met our needs. We went back and looked at the Altas again with Michael and he sent us out in a test drive. The car drove beautifully and Michael made the buying process easy and painless. If you’re looking for a new vehicle, I would definitely stop by and ask for Michael.

Kahla Pretty

I recently got a new car from Auto Haus on Pembina and had a fantastic experience. I dealt specifically with Alex (sales) and Rome (finance) and they both provided me with exceptional customer service. I highly recommend this dealership.

Jesse R

Alex was very helpful in the lease of my new vehicle. He answered all questions to the best of his knowledge, and seeked out answers if he did not have them. He made the experience smooth and enjoyable and his help is very appreciated!

Darrin

Deceitful Blatant Liars. I was interested in the 15 VW Touareg TDI. Tanveer contacted me after I requested a Carfax. Tanveer mentioned they completed a full mechanical inspection and the previous owner had the routine service completed at the dealer. I decided to drive 5 hours to see the Touareg, and the night before I confirmed it was available and I would be able to hear a cold start and that I was coming from 5 hours away. The next day I made the drive. When I showed up at the dealer Tanveer met me at the door saying they will bring the vehicle around, I reminded Tanveer I wanted to hear a cold start. He said they took it into the wash bay because the windows were dirty. When I reminded him I confirmed a cold start, but he argued the windows were dirty!.. Then we waited 30-40 min before the vehicle was brought to the front. When the vehicle arrived the lubricant used to mount tires on to rims was all over all four tires, yet it was the same worn tires in the picture online. Then I checked under the hood and noticed an oil leak and when I mentioned it Tanveer said it just came in this week and they haven't completed the mechanical inspection. I questioned him as on the phone he said the full mechanical inspection was complete. While inside the vehicle i noticed the vehicle had 3500km more than on the website. I took it for a drive and the was a pungent burning coolant smell inside. When I accelerated from the next lights there was a huge plume of white smoke from the exhaust. (possible blown head gasket or cracked head) I turned around at the next exit and returned to the dealer. While returning the low coolant light came on!! I arrived back at the dealer and brought up all the concerns with Tanveer he became very rude and aggressive while I pointed out all his lies, 5 or 6 at this point!!!! The vehicle has been listed on Auto Trader for 30 days, they were changing tires not washing the windows, the vehicle had 3500 more km's, there is a major engine malfunction and lied about the mechanical inspection. I left the dealer and drove back 5 hours while completely wasting my friday, driving 10 hour round trip and a couple hundred dollars in fuel, all while having a headache from the smell of the burning coolant!!!! I would not recommend buying anything from this dealer as for this level of deception and lies has be be completed with the help of the complete dealership. I wouldn't support any GoAuto dealers as these tactics seem to be common!!

Ted Kehler

From anyone I've talked to this apparently the best and most reasonably priced Volkswagen shop anywhere. The owner well versed in repairing Volkswagens. My brother Sears by him. Check it out and is well worth the trip to Stony Mountain.

Sean McCarthy

Richard Bohemier and the Auto Haus team got me into a sweet Atlas for me and my family at a great price. The best part is I’ve leased my past 2 cars with them and I keep getting treated with amazing customer service! Richard is awesome, be sure to check him out for your next ride!

Julia Le

Alex was great from the start. He was super kind and was willing to answer any questions we had. He went above and beyond to make sure all of our concerns were taken care of. Definitely recommend buying a car with Alex!

Ravneet Singh

Just got my new car from them. Great service everyone was really friendly. Tanveer helped me in choosing the right vehicle and also the rates were great. I would highly recommend this dealership to anyone looking for their first car.

Francis Ramos

My experience was consistently solid from start to finish. Riley took care of me. He is fantastic to deal with and I highly recommend you go see him at Auto Haus Volkswagen if you're looking for a high quality vehicle that comes with exceptional service.

Erick Medina

Today we purchased our brand new vehicle with Alex Klassen at Go Auto Haus VW, we got great costumer service from the moment we pulled into the parking lot to the moment we drove away with the new vehicle. Alex is very friendly, easy going and he was always making sure we were comfortable. We had a trade in and we forgot our garage opener and Alex went out of his way to come and drop it off to our home! Overall great service with all the staff!

Zo Nkuna

I bough my Tiguan this year with the amazing help of Richard. He made the whole experience such a pleasant one. He helped me find a vehicle that's perfect for me. Thank you for being a great person.

Tamara Lee

Customer service reps aren't that friendly. Efficient enough. Expensive oil change.

yahir rios

My experience with this team was nothing short of exceptional. The salesman I worked with, Riley, made himself available to maintain a good dialogue through the buying process. He also demonstrated a sound awareness of all the features of the Tiguan I purchased. I would not think twice to recommend this dealership, great atmosphere, great professionalism and consistant customer service.

Olivia

Bought a vehicle with them few years ago, but ended up with a much higher interest and found out from the bank instead of them directly. When I asked for clarification, they never replied properly. Whenever I bought a tire from them, it always burst few months after. So I stopped buying tires from them, and the tire I bought at different places didn't burst. I avoid doing service with them as much as I can.

Breton Turanich

I recently bought a used Land Rover from Go Autohaus Volkswagen. I was purchasing from out of Province and couldn’t have asked for a better experience. Christopher C helped me through the entire process and kept me informed at all times of any updates which eliminated all stress with this purchase. Would highly recommend to anyone looking for a reputable dealership with great staff.

Xinbo Li

Folks, do your research before buying a car. Get to know your wanted model, trim. Don’t trust (at least take a grain of salt with) what your salesman tells you what your car is equipped with. The trick they play is to post one car pretty lower than market average, but when you go to the shop, if that car does not satisfy you, all other cars are most probably above market price. In the end, if you buy from them, you are paying more than market average price for no good reason. For their customer service? Come on. In terms of the insurance, read the contract of any before buying any third party insurance from them. When you pay, they include all kinds of insurance by default without notifying you. Be sure to check what kind of insurance are included in the price. In my personal opinion, all third party insurance does not worth your bucks. Dealing with Yang Wang is a total pain as well. In summary, try to avoid this dealership.

Mila Wolfe

I had a recall letter sent to me by VW Canada for a small issue that needed looking after. I called to make an appointment for service. I spoke with Micheline who was so very helpful. When I bought my vehicle this summer, it had been smoked in previously. The shop cleaned it and “bombed it” and my sales associate assured me that they would repeat this procedure if necessary. I was also promised a new cabin filter. My salesman had changed jobs during this time so I was a little nervous that these promises would not be kept. I had no need to be nervous! My vehicle was booked in, all the work done, and they even added washer fluid and washed it. This is how a customer stays loyal to a dealership! Shout out to Monty and Micheline for taking care of me and my vehicle. Trevor, you were a great salesman and I wish you the best in your new job!

Lan Ge

I bought a new Volkswagen recently from this store. The whole process was smooth and quick including the credit approval. The sales manager Yang was really helpful and easygoing. And he was quick to respond to my queries. He even responded to my questions promptly after the car was delivered. I liked the stress free environment.

Adelle Bittner

Shopping for a new vehicle can be stressful, but Noah made it a pleasant experience. He provided excellent service, even arranging a test drive outside of normal hours. He was quick to respond to any questions and offered insight without pressuring. Even though we didn't end up buying from him he remained polite and courteous throughout.

Cathy D

I recently purchased a vw Jetta. I went to many dealerships but it was the Pembina VW location that was by far the best experience. Riley was very professional, he knew his stuff, took his time to explain all the features the car had to offer, it was a sweltering hot day. He set me up with a a couple cars to test drive and everything went so smooth. I was sold on the Jetta!! Riley was very personable, offered us water sat us down and hammered out a deal I couldn't refuse. The whole staff was friendly and a pleasure to deal with. Kudos to Riley, what a stand up kind of guy. He even checked up on how things were going the next day and even a week later. Thanks Riley, I still have a huge smile on my face.

David Fuss

I would like to take a moment to explain my 5-start rating. Huge credit goes out to Matthew Melo, my sales guy. He did an excellent job at communicating all relevant and pertinent information and was never pushy on me having to buy a vehicle - was super honest about all the answers, and gave some decent advice! Second, he was really flexible in accommodating my timeline, given that I had an accident and had a few logistical issues to work through with MPI. Third, I was also one of those customers that bought a german luxury vehicle - an Audi A4. And the worst nightmare one could think of is obviously something going wrong with the vehicle - so you try to be extra safe and purchase a vehicle under warranty - nonetheless, within the first 4 weeks of driving off the lot, I had 2 issues come up - both electronic related issues - nonetheless, when I brought it into Audi Winnipeg, Matthew reassured me that if the diagnostic testing was not to be covered under warranty, Go AutoHaus would pick up the charge for that and also work to resolve the issue - now that is what I call customer loyalty and going the extra mile to first and foremost ensure customer satisfaction. If I had to wrap it all up, I am most certainly going to be back there purchasing a vehicle in the future. Thanks Matthew!

Kayla Chmilowsky

Alex was great. His customer service was very appreciated, willing to answer all my questions and anything he was unsure of was followed up after he found out the answers. Really above and beyond I would recommend dealing with him if looking to buy a vehicle here.

Ravdeep Bal

It had a good experience with Autohaus Volkswagen. I got a used 2018 Volkswagen Jetta at good price. Customer service of their employees is very good specially Tanvir Haider

Mark Campbell

Nice enough place. The whole buying experience was good overall, however the car was supposed to have a "cut & polish" as stated in the agreement and it wasn't done. I took the car back to get what was written in the agreement and it still wasn't actually polished, it was just detailed. When I picked it up a few days later it looked great however after a couple washes the swirls all throughout the body clearly showed it had not been polished, just filled, which washes out. Some light curb rub was also to be repaired on one rim and it was just grinded down and not finished well. Make sure you follow through with what they promise.

Christina K

Many thanks to Tanveer! I have always wanted to own a VW and booked a test drive for the new Jetta's. Tanveer helped me choose the best car for me, he actually went above and beyond my expectations. He worked with me on finding a good budget, helpful, and knowledgeable. The front desk staff were also very friendly and the financing application was a smooth process and I was in my 2021 Jetta R-line the next day! It was a great experience! Thanks again!

Amy Dhadwal

Worst... They sold the car to someone else when we confirmed at 7 am if it was still available. Took day off, ran to dealership and got to know someone else bought it. On top of that management has worst customer service skills especially Young. His way of dealing indicated that he doesn't care to earn clients business. Alex is an excellent sales person. I wouldn't recommend this dealership to anyone. Save yourself time and money!!

Andy Patton

Absolutely greasy spot, Buyer Beware! Servicing Staff are extremely rude. Warranties don't mean anything with this place. Strongly recommend staying away from this spot. Buy a car from anywhere but this place. First negative review I've ever written. Have to give one star to submit the review, but they don't even deserve that. Negative Stars across the board. Stay Away!

Meghan Mulhearn

I had a great car buying experience at Autohaus Volkswagen. I requested a test drive appointment after seeing a car I was interested in online, and Matthew got back to me right away to set up a time. He was very professional and knowledgeable, and answered all my questions. He was also very approachable and friendly. Rome from their finance department was also extremely helpful and went above and beyond to pull my deal together. I would highly recommend this dealership.

Jenna Lynn

We recently bought a SUV from VW. From the minute we walked in we were taken care of. Riley was great! We told him what we were looking for and he showed us our options and got us into a test drive right away. We loved it. He spent time with us to answer all our questions, address concerns and we never once felt rushed. The staff at VM is wonderful! We highly recommend Riley he was great to work with and helped make the process of getting a new vehicle and wonderful experience! Thanks guys!

TJ Kuly

I purchased an Atlas Cross Sport a month ago, with Chris C (sales) and Rommel F (financing). The entire process was straightforward and stress free. The vehicle meets all my needs, drives and handles great and performs just as expected. Couldn’t be happier with my purchase.

Alex Freitag

Sold me a certified pre-owned golf that had scratches, a big dent on the underside of the passenger door, and included only one key. All of these things were listed as things that would not appear on CPO cars. Did not notice these things as the car had dirt from winter on the test drive. Upon bringing this up to the dealership, the representative was very rude. They insisted that this was legal even though the VW CPO fine print contradicts this. Do not buy a car from here!

Patricia

Wowed by Auto Haus VW!! I went looking for a newer pre-owned luxury SUV and was set on buying an Audi Q5. I checked out various dealerships selling Audi’s. I must say that when I stepped into Auto Haus Volkwagen, the experience was totally different. There were not any cheesy salesman questions trying to pre-qualify me as a buyer. I came upon Riley Petrachek (Client Advisor)—totally a professional at his job. Riley did not try to “sell” me the vehicle but was very open to answer questions, let me take it for a test drive with or without him, came in on his day off to close the deal, and then worked very hard to provide exceptional service. He offered me a loan vehicle, knowing I had sold mine already. He even offered to have a ride provided to the dealership to pick up the loaned vehicle. Riley went the extra mile to ensure that my vehicle was serviced timely, extra detailed, and ready when he promised. After the sale, he has been very quick to respond to questions or provide service. I met both with Yang Wang (Sales Manager) and Rome (Finance/ Warranty Specialist). They were both very professional, knowledgeable, and fantastic to deal with. Rome did a great job at advising me on the best option for extended warranty. I would highly recommend that if you are looking for a vehicle that you save yourself the time and start here first—Ask to talk to Riley. Their prices are very fair, there are not any hidden costs—taxes only (ie. NO Admin/ Documentation fee of $800), and you will not be asked to put your credit card down before you go for a test drive. Truly an amazing experience to buy a vehicle!-- Patricia Veert

Larry Giesbrecht

I would not recommend buying vehicle here. I bought a mk7 gti here and it was awesome for about two months, stuff started breaking and the Clear coat started pealing off, on a 2018 car. Shameful

Todd Fields

Fantastic sales and financial staff made this an awesome experience for me and my new car.

Catarina Ribeiro

Easily one of the best dealerships I’ve ever dealt with in terms of honesty, quality, information, etc. From purchasing my vehicles to maintenance, it’s always such an easy and low-stress process. They are very friendly and always accommodating!

CH Feeke

Great experience all round at this dealership. Michael from sales and Daniel from finance were superb

Christine L

I had been a customer for about 5 years, and things weren't too bad until the very last appointment I had. My old vw was acting up so I dropped it off for servicing and got a quote of 3k. I told them to go ahead and left it at 5pm so they could start working on it the next day. Later that night, my boyfriend said its better that I get a new car as he didn't think my existing car was worth the fix. So I called in when they opened the next day but the guy on the phone said they had already started working on it. I asked them to stop wherever they were at, as I didn't want to continue with the servicing and that I would pay for whatever they had already started. He said he would talk to the service members and get back to me. He called me back saying they took parts off that cannot be placed on again without being replaced with new parts. I was super bummed but what can you do? I told them to wrap whatever work had already been done, and that I would cover the costs. He said he would call me back. At the final phone call, he calls me to tell me that there was actually no work done yet. ???? If I hadn't asked them each time to wrap things up, I would have been put in a position of paying 3k that I didn't really have to.

Leo

We all know walking into a dealership can be intimidating. This dealership is one of those few ones which will make you feel at ease. Our experience with Alex Klassen was excellent. He was more than accommodating. Everything that he promised he was going to take care of the used GTI we bought was granted, and more. At the time when we picked up the vehicle, Alex gave the whole family goodies. In all of my experience buying vehicles, that has not happened to me yet. On top of that, he filled up the gas. Alex has a very welcoming, non-intimidating approach. I would highly recommend dealing with him when it's time for a new or used vehicle. I sense a future management position for Alex. Thank you and thank you Knight auto haus for taking care of us. To the management, we are glad you got rid of some of the toxic, mischievous people that worked there.

Shauna Lee

Excellent Service” My experience purchasing my 2019 Golf Sportwagen from Riley Petrachuk was excellent. I worked with Riley through the entire purchase. He was fast to answer all my questions and texted me throughout to make the purchase as smooth as possible. Riley made the car purchase easy by driving to my home so I could take the car for a test drive, did a complete walk around of the car and pointing out blemishes to make sure there were no surprises. When I had a part installed Riley made sure I had a loaner vehicle as well. Riley went above and beyond to make sure I was happy with my car. I would highly recommend working with Riley to purchase your next vehicle.

Bonnie Sabourin

We bought an Atlas Cross Sport from Matthew Melo. Our experience was very positive, friendly, knowledgeable, and sincere. I know that if we have any vehicle concerns we will be well taken care of. Thank you for taking the time with us and allowing us to bring the vehicle home overnight to test it on our 75 hwy.

Luc MARIN

We recently bought a vehicle (Atlas 2019) and had an exceptional customer service experience with the AutoHaus team. Riley Petrachek has been very professional and extremely patient, made himself available and offered us a 5-star service throughout the whole process. He definitely went the extra mile to assist us with the remote transaction and with the interprovincial shipping. We are extremely satisfied. It has been a pleasure to deal with AutoHaus. Highly recommended!