Reviews of CARSTAR St. Albert (Car Concessionaire)

Trevor Lydiatt

Very helpful staff, willing to help unload.

Nazar Nozhak

The repair took longer than was expected, but it was around Christmas time and vehicle had some mechanical issues as well. The end result was really good. I would recommend this place.

chris loewen

They kept me in the loop the whole time. Great work on my car.

Cyndee Beaudry

Highly recommend, receptionist is super friendly and always gave updates when I called. She even booked my rental for me. One less stress for me to deal with. The guys are knowledgeable when it came to the repairs on my vehicle and answered all my questions. Paint job matched perfectly. Way beyond impressed.

Christine Thompson

Such great service. I brought my vehicle in and my appraiser Pat was so thorough and so friendly when doing the estimate. I felt like I was truly being taken care of and had such amazing service. Thanks again CarStar St. Albert. The whole team was really great to work with. Cheers

Maninder singh verma

Great prices and good service

S P

Awful communication. Very frustrating to deal with.

Brandon Balan

Awesome service! My household has dealt with them before and they finish quicker than they quote

Sherif Refaat

They were eager to help in the most efficient way. They didn’t try to abuse the situation that I needed to replace my side mirror in a short period of time. They didn’t choose the easy way of replacing the full mirror, but they replaced the cracked parts only. Thanks to Eric and his team.

Tim Hopchin

Buffed out several parking lot door dings in my truck. Price was very reasonable and it came out looking perfect.

Ariell Laszchuk

Carstars St. Albert is great to deal with and very competent. The staff are respectful and the entire process was pain free.

Dawn Humphreys

I had my vehicle in for repairs through an insurance claim and from the moment Carstars contacted me to schedule my repairs until the moment I was back in my vehicle, their service was second to none. The Carstars staff went out of their way to make sure I was taken care of and truly went above and beyond. They will no doubt be my auto body repair shop going forward should I need it and I will certainly refer them to family and friends.

cryofront

Communication on the progress of the repairs could have been better - we do recognize that the replacement parts were slow in coming, but a simple regular notification that parts were delayed would have been easy to do

Amy Semaka

Great service here! Trudy and Eric were friendly, helpful and supportive. My vehicle was fixed in a timely manner and it looked brand new when I got it back. Even looked cleaner on the inside, and it was sanitized. I would definitely recommend Carstar for vehicle repairs. I wish they did more things (mechanical, car starters, etc.)!

Chad Burden

I am very happy with CARSTAR St. Albert. They worked with my insurance company seamlessly and also helped with arranging the rental car service (Enterprise). They did a great job on my bumper and side mirror and even detailed my vehicle!

Q L

Not satisfied with my last transaction at the St.Albert location. Noticed a had a screw missing on my wheel well trim, it was removed and re-used on my mud flap. Secondly, I had asked for my old bumper back because there weren't much damage to it besides slightly bent, which I never got back. Picked up my vehicle and nobody even did a walk around with me. Not sure if the management has changed at this location, but I definitely noticed a decline in service.

Ryan Gustafson

Great customer care! The turn around time was quick and the interaction simple. They made everything simple. Myranda, at the service desk, is definately a great service rep. Thank you. I would definately go to this location again if needed.

Patrick Kyba

I've waited about a month to write this review to make sure the work they did was done well. It certainly seems that it is great. I can't comment on the price because someone else's insurance paid for my repair. However, their communication and planning could use improvement. I contacted them in early January to replace my front bumper (2015 Nissan Versa Note). They told me it would take about 2 weeks to get the part. Fine, I made an appointment. In about a week and a half, they called me and told me they were having trouble getting the part and they wouldn't have it for several more weeks. Fine, I make a new appointment for late February. I am told that it will take 2 days to repair. In February, I bring it in. That day, I get an automated email saying my car is being repaired and will be done the following day. The next day, I get an automated email saying my car won't be done until the middle of the following week! I had to call them to find out what was going on. Turns out, even with an extra month, they got the wrong part but didn't bother to tell me other than through a vague, automated email. I asked them to call me first thing the next day for an update. To their credit, they did call me and got my car done the next business day. So, not a great experience, but the job appears to be quite well done. Also, although they screwed up, they did make me feel like they cared about me in the end by calling me as I asked. I would recommend taking your vehicle here, just beware that their time quotes may not be 100% accurate. If you can, get a rental!

Jeff Thomas

Excellent body shop and staff very friendly highly recommend

Stephanie Dupuis

I recommend CarStar St. Albert because of the great customer service, awesome work they do and its always speedy. They work with insurance and car rentals to help the process. I wouldn't take my vehicle to any other shop for repairs. Thank you Eric and Trudy

Jake Neufeld

I am happy overall with my experience at Carstar in St Albert, the only thing that I did not like too much was being told they would have my vehicle for 5 business days but ended up being 6.75 which screwed up my schedule.

Cameron Brown

Couldn’t be happier with the service provided for our claim. Informative throughout the whole process. Vehicle was almost cleaner when we got it back than when you buy brand new lol. Highly recommended

Mouse

ATTENTION ALL COMPANIES LOOKING TO DO BUSINESS WITH THEM: Good luck receiving a payment from them. They are "always in meetings and unable to take your call" No matter how many times you call, you will never hear back from them. Beware of Esther (owner) if you are calling trying to collect some sort of payment from her, she can be extremely rude and is not willing to meet in the middle to work out a resolution. That being said, I hope they treat their customers much better than the companies in which they work with.

Patrick Stewart

DO NOT GO THERE. FIRST OWNER SCREWED MY CAR UP , HE THEN SOLD IT TO NEW OWNERS WHO WOULDNT WARRENTY EVEN THOUGH WARRETNY CAR STAR IS TRANSFERABLE.... LUCKEY ME MY CAR GOT INTO AN ACCIDENT SO RE ROLLED IN THE WARRENTY WITH NEW CLAIM. THEY THEN PUT ON THE WRONG BUMBER . BROKE MY WHEELS STUDS AND NOW THAT FRONT END STRUT AND BALL JOINT ARE BROKEN. TOOK IT TO KIA THEY SAID IT WAS LAST BODY SHOP THAT BROKE OR NEVER REPAIRED ANYTHING PROPER. SENT HIM THE INVOICE NO CALL BACK ... DO NOT GO TO THEM.

Garry Sluchinski

This company is a well oiled machine...excellent service and top notch car repairs. This is my 3rd visit with them and we had an such an easy transition from dropping the car off to being picked up by the rental company...they coordinated it well.

Axiana

Did an amazing job on my 2016 Sienna! I was skeptical because it was a plastic bumper and they said they were going to sand it down and repaint, but it looks flawless, I cannot tell where the scratch was. Paint is a 100% exact match as well (special edition pearl white) Would highly recommend

Matt Visser

Amazing service! Not only did they fix the damage to my truck in a proper amount of time but they also detailed the interior of my truck ( which is my work truck and is literally covered in dirt, not a small job by any means) I would highly recommend going through carstar for services. Couldn't be happier

Chrysta Rae

This place is OUTSTANDING. Incredible, helpful staff who greeted me with giant grins during the entire process. I will never go anywhere else, and will recommend to everyone I can. Picking up my car after 3 days and finding it in perfect shape, and then to open the door and see that it was SPARKLING was SUCH an incredible surprise! Thank you to everyone at the shop and in the office. SO HAPPY!

Joanna Maglisceau

I am very pleased with the quality of service at Carstar in St. Albert! Anne Marie at the front desk walked me through the whole process of getting the damage repaired from a car accident through my insurance. She was very knowledgeable and friendly, and went above and beyond each time I dealt with her. The damage was repaired perfectly and they had even detailed my car for me! I would definitely recommend them to anyone!

Eric Scharmann

Amazing work and attention to detail. Estimate for cost and time of repair was perfect. Car was cleaned and detailed extremely well. Will definitely use them again.

Les Eglauer

Excellent service and result. Very easy to deal with and results were amazing. So clean, professional and above expectations. Well done Carstar St Albert!

William Tucker

First of all, there was a long wait to get an appointment - 6 weeks. I agreed to it because they are within walking distance to my home. Then the day before my car was to go in for repairs, they sent me a text saying "unforeseen circumstances" has caused them to cancel the appointment, and offer a date...three weeks later. Altogether, more than two months after the initial time of booking. I had an experience once before in which they messed up a repair job, due to lack of communication amongst their staff. Giving them the benefit of the doubt, I tried them again this time. That is enough chances. I would give them zero stars if this allowed it.

K Pedde

Easy to work with and fantastic service. My truck looks like new again, thank to the interior detail! Thanks so much.

Donna Campbell

The top coat of paint job started flaking off of small area of original repair. Carstars St Albert stood by their guarantee and stripped and repainted the whole door at no charge charge. Great customer service! A pleasure to bring my vehicles to your company

Dakota Fleming

This was my first time needing Auto body work on a vehicle and they made it very easy! Perfect job repairing the damage and my car was spotless inside and out when I got it back! Awesome experience.

donna kowal

Myranda Blunden was our appraiser for some side demage to our vehicle . She was personalable, knowledgeable & friendly to deal with. She went over the estimate & explained everything that needed to be done & why. I had earlier gone to "another body shop " in St. Albert & all he did was print out the quote & explained nothing to me. When I started asking questions, he appeared dis- interested in explaining things to me. I was a female & wondered if that, had something to do with it. It was definitely a more pleasurable experience to deal with Myranda; which was the deciding factor in going with Carstar. They also offered free pick up & drop off. The driver who picked us up and after, when the car was ready ,was also very nice. Aside from detailing the car outside, they even detailed the inside, which was a bonus ! The vehicle was also completed at the time they promised. All in all, awesome customer service from the start to the end.

Tamara Pierce

I was rear ended in my new car in February and my insurance company used Car Star in St. Albert. What a wonderful company and the staff was excellent. Not only did they keep me updated on my car, they were friendly on the phone all the time and always checked on the status for me when I called in. I got my car back today after them having it for a month. I was in and out in about 5 min. My car looks brand new again and the inside was clean as a whistle. Great job everyone. Thank you for everything you did.

Canuck EMSgirl

Glad I found this shop. It just happened to be the shop I "googled" when I was in a collision in St.Albert, and needed a damage assessment for the police report. I was impressed by how efficient they were. Previous places I have had to leave my car for weeks on end. Not here. They said it would be done in 3 days and it was. I was also pleasantly surprised to find my car fully detailed and the complimentary water bottles inside! If I ever need autobody repairs again this is definitely where I will be bringing my vehicles for repair.

Adam Hajar

I am very happy with the body work. I was also surprised how they cleaned the interior with disinfectant. Spotless in and out. Very friendly. Hanna

Laura McKinley

My car had minimal damage but the staff at Carstar were really efficient and great to work with. I was pleasantly surprised when I picked up my car and it was way cleaner than when I dropped it off. Thanks Carstar!!

Wanda Keith

Very friendly and comfortable atmosphere . Id recommend this business to my friends and family .

Kieran

Went in with a pretty decent scratch, needed some buffing on the driver door and a new passenger. Took a week to even get a quote back, and when I did I just laughed. 950 for parts and more than 2,000$ for labor with a week repair time? Please, if it was my name on the car, I'd fix it myself in two days. You can bet if they're trying to overcharge me not going through insurance, which is cheaper for them, they're definitely overcharging your insurance, which means your insurance is overcharging you. My advice : avoid. There are better autobody shops that will do the repair for half the price in half the time.

Al

I am very impressed with the quality of the service provided at Carstar St. Albert. My Jeep was returned back to me all fixed in less than 5 days with no reminder whatsoever of what had happened before. I was pleasantly surprised by the fact that the car was fully detailed, with two bottles of water and fresh scent inside. Thanks guys!

Colleen Pobran

The staff went above and beyond to make a bad situation amazing. Thank you Carstar St.Albert!

Carolyn Scott

I brought my f150 in for repair on my front end. The service was excellent. They finished my truck in good timing. I was surprised to know they washed my truck and detailed the inside and even left 2 complimentary water bottles. Its not a big deal but those little touches can make a big difference in quality service. Good job carstars!! Will recommend you for sure.

owen graham

CarStar St. Albert was great to deal with. The staff was very friendly and their work was great!

maple leaf

I went there as my car got some damage in the rear bumper and broken tail light. They estimated me around $3000. I was able to find an auto body technician in south side Edmonton and he fixed my car with $600. It only took like 12 hrs or so. I do not recommend this business. There are better Auto body technician with very good price in Edmonton!

Darren Veinot

I called the St Albert location to book an assessment and told them what it was for. I showed up and they told me I was at the wrong location (even though the name on the card at the front desk matched the name I was talking to on the phone). I told them what I wanted done and the lady tlod me that they only do panel replacement not rust repairs. I was left wondering why the appointment was even booked. Total waste of my time, far les than professional service. I certainly won't be back.

lu cloutier

Excellent service and communication! Would definitely use them again.

Rob Hutchinson

Carstar did the repair on our Honda CR-V, after an accident in a parking lot. They did great work, kept us well informed, had a smooth system worked out with insurance and car rental companies, so it was VERY easy for us. Couldn’t have asked for more. Highly recommended.

Peter Brawn

Amazing work and service. I took my vehicle back for a few small problems and they fixed it no problem

Laura Spencer

Awesome job. The best part was having the truck detailed - complementary service. LOVE that!!

Howard Barnes

Good people to do business with. Great staff and excellent work.

Chopper Tom

Vehicle was completed promptly and without any issues. Friendly service and updates. Highly recommend.

Craig Holberton

Worst customer experience! Lack of communication, cover ups, and lies made this a terrible experience. Not to mention how long it took, and then when it was "ready" there was multiple things wrong.

Stanley Daniels

I want to say a big "Thank You" to CARSTAR St. Albert for sponsoring the Hot Shots competition at the Marc Kennedy Junior Classic U18 Bonspiel last weekend. The support that your company gave helps to make this event absolutely amazing !

Tanya B

Really great, friendly staff. I had a quote done and they got me in quickly when I needed it. I loved their professionalism and you know they know their job well.

Connie Sparks

Great job and they did it in less time than was quoted. I'm more than happy with the repairs, can't tell there was ever any damage to my vehicle, received my car back nice and clean as a bonus! Thanks Guys!

Kayla

My car needed body work after being hit and Carstars did an amazing job and took great care of my car for the week! The body looks brand new and the colour match is spot on! Katie helped me through all the insurance hassle and all the staff has excellent customer service and took the time to help me, highly recommend here!

Naomi Davidovich

Talked to Katy and she no she didn’t have an appointment booked when the insurance confirmed she booked the appointment. She told me to go somewhere else! What kind of service is that? I’m glad I found out before I entrusted them with my vehicle.

Raeleen Martinez

Darren and Trudy were fantastic to work with. Carstar fixed my car before the anticipated date of completion. They dealt with the rental company and made the process a breeze and took care of what could've been a pick up/vehicle return problem without batting an eye. I was recommended to Carstar by my BIL and I would recommend Carstar now based on my own experience. Lastly, the cherry on top, they cleaned my car! I have a german shepherd that sheds like crazy and my car is so spotless you wouldn't know there was ever a dog in there. Thank you for the amazing service!!

B S

Where to start. I brought my vehicle here after I was rear ended. Was recommend by a friend. They booked me in about 2 weeks after I got my quote, and had my vehicle for 2 days. When I went to pick it up, they had it backed in, under one of the large trees lining their lot. I looked over things and it seemed to be okay, until I opened the hatch (It's an SUV), and where they "fixed" the damage of the dent cause by the accident, there was raw metal visible that was not painted. I then pulled the vehicle into the sun, and noticed the colour was completely off (yes, it is pearl white and hard to match, but it was a VERY noticeable difference). The guy that was helping me even said, yea, that's not right at all. So then I get booked in for 2 weeks after that for them to re-paint and repair the hatch again. Long story short, they had it for a week, and I got it back. They STILL did not paint in the hatch, and the colour was still wrong. I mentioned to the SAME guy, Why was this not painted again. He said, Oh they told me it was.... Why not check before you make the customer waste their time and take time off work to come pick it up if it's clearly not done properly. The whole ordeal was the WORST experience I've ever had with anything automotive related. I then told him I would be taking my vehicle to the Carstar in Sherwood Park (which is 5 stars btw), to be fixed properly. He made it sound like it was possible but would take a while and be a big issue. He said he would "call to get it started for me". I waiting a week and half and called Sherwood Park myself, who had NEVER heard from St. Albert (big surprise). I took it to Sherwood Park, had it back in 2 days, AND FIXED PROPERLY THE FIRST TIME. And the paint matched! Imagine that! DO NOT GO TO THIS CARSTAR! Every person I dealt with there seemed very shady and like they just wanted the money from my insurance, and to do as little work as possible. Sherwood Park was a million times more professional and welcoming.

SUSAN HEATH

The new receptionist is very friendly and helpful.

greg Or

Horrible communication, poor service when we contacted the branch and just overall incompetence. I do not recommend this shop. I gave it two stars only because the finished product was acceptable. We booked the repair and were told that it would be a four day repair but they would need to book it for five days just in case there was a problem. Seemed fair so we agreed so we dropped it off on a Sunday night. On Wednesday afternoon, we got a notice that they were delayed and they hoped to get the vehicle in on the Friday. They said they would get us an update. Friday came and no update. Eventually, we decided to call and see what the status was and we were told that the vehicle was prepped and ready for paint as soon as shop space was available, but no date was given when this would happen. Monday came and still no phone call or email. Again, we had to contact them to get an update. We were told the vehicle was getting painted and that it probably wouldn't be ready until Tuesday. Tuesday comes and we didn't hear anything from Carstar until the end of the day, but they won't release the vehicle because the third party that was responsible for the payment wasn't available to process the payment. We later found out that despite being instructed to call the third party when the vehicle was almost complete, they waited until 3:50pm of the Tuesday to inform them. I arrived at the shop just before closing to see if the payment had been processed and found that my vehicle was still being detailed in the wash bay and that the payment hadn't been processed due to the fact that they waited so late in the day to collect. I could not take my vehicle home. Finally, on Wednesday, a week and a half after dropping it off, I got the vehicle back.

Adrian Taylor

Great work. Staff are amazing, friendly and knowledgeable. Quick turnaround as well. Couldn't be happier

Dani Pawliuk

Amazing service. Wonderful people helping up front. They made my car look like new!

K C

Good service. Thanks

rich yar

Great service! Car was fixed faster than expected. A much better experience than a shop around the block a few years ago. Repair looks great, customer service A++. Car was parked inside for a hailstorm while in their care and was detailed upon pick up. Was not expecting this level of service, pleasantly surprised. Will return!

Sandra Melnyk

The service is great and the staff are all friendly and kind. I highly recommend Carstar St. Albert for autobody work.

Verena Arnason

Great service and great workers

Jody Hoyles

Went 3 times to get a estimate on a door repair and got turned away 3 times. RECOMMEND GOING SOMEWHERE ELSE TO GET WORK DONE.

Alejandro Hernandez

Excellent. Car looks new and communication was right and transparent.

Marlene Williams

Repair job very competent. Staff were really respectful of my time and kept me up to date on the progress.

Suzanne Arbour

Excellent customer service

Amy Berg

If you are looking for the best service around with the nicest staff....book here ???? From the minute I stepped in the front door Katie helped make a stressful situation a breeze. Professional, helpful and friendly staff who really do take care of the situation at hand. I highly recommend this shop ????????