Reviews of Jacobson Ford Sales - Revelstoke (Car Concessionaire)

Lauren Leemhuis

They did a repair for me today; they were fast, kind, knowledgeable and delivered overall outstanding customer service. Highly recommend them.

Vaccinium Oxycoccos

Currently own 2, 2016 Ford's an Edge and F150 both purchased from Jacobson Ford Revelstoke. Sales team found my truck in their inventory and brought in a few SUV's for me to choose from. Service center that has been very helpful and always there to answer my questions and take care of any maintenance. Friendly staff, dog friendly building, and a focus on Customer service I highly recommend Jacobson Ford Revelstoke for all new and used vehicle purchases and their professional Service department for issues or maintenance on any make of vehicle. Thanks JFR Team

MathYou

Insulting condescending and rude. I recommend going anywhere else.

H M

Awesome people work here. Great service and very high quality work. Always on time. THEY WASH MY CAR! Inside and out!! James in parts is excellent. Freya and the whole Revelstoke team are the best! I would never take my car anywhere else.

Robert Wolf

The sales lady was very nice and showed both the Explorer and Edge. I wish Ford would make an AWD version of the Transit Connect. I would buy it in a heartbeat. There are many travelling couples that would love the extra space for all their sports toys.

Allison Heier

Amazing service! Excellent education and recommendations, truly helpful. I had vehicle concerns with my Cadillac passing through, with part of it being that my check engine light came on, and they were able to get me in for a diagnostic that morning. Ryan provided me with an abundance of information and understanding of what was happening and why, including risks of driving without recommended repair and what to do if the same issue occurred. I risked the drive and made it back to Alberta safely to turn my vehicle on again 2 days later with another concern (which he had already asked if it happened, and it hadn't yet) so I called Ryan. He was a great help over the phone even though I was a province away and wasn't going to drive 8 hours to provide them business. Thank you Ryan. Amazing service!

Alanna Campbell

Amazing staff! Traveling from Alberta to Ashcroft and had trouble with our truck. They were so wonderful ... got our truck in quickly, kept us and our dogs company, and then got us back on the road in short order! Thank you! Thankyou!!

Corey Yeatman

Worst experience at a car dealership, would never buy from this location ever. Bad customer service.

Miss Baa Haven

Amazing service! Went Out of their way to get us back on the road! Special Thanks to Salisha (probably spelt your name wrong????) y’all are great!

Robert Tippe

Great customer service and very friendly

Andres Raun

Had to call around to get some info that I think ford should have, but everything in the dealership was great. Kind staff, very helpful.

Jamie Lind

Really friendly service staff that is always helpful at determining issues and helping to resolve while keeping customer informed. Sales staff is helpful as well in assisting in finding vehicle that meets customer requests and needs. Purchased Escape from this location and continue to service the vehicle here.

John Cheresna

This is a copy and paste of what I sent to the chamber of commerce... I want you to know how happy I am with the emergency service I received from Jacobsons ford. They did it quickly and efficiently while not gouging me. This makes all of Revelstoke look good.

Johnathan Wilder

I can't say enough good things about everyone at Jacobson Ford. My truck broke down on my way to Vancouver. Randy and the mechanics where amazing and did everything thing they could to get me back on the road, including going through options about buying a new truck. There was no pressure at all just kindness and helpfulness. I appreciate everything you did for me, thank you so much!!!!!!! johnathan

Sheena Ross

On our way from Golden to Penticton our Escape detected a misfire. We were close to Revelstoke so we stopped at Jacobson Ford to have it checked out. Someone came out and helped us immediately and said they would fit us in that afternoon to have the mechanic check it out. They did such a thorough job to ensure we were safe to continue on to Penticton. I'm very grateful for the excellent service that allowed us to resume our road trip with only a minor delay!

Henri Van Broeck

It's never nice to have car/Truck problems when on vacation as what happened with us. Ryan had my problem diagnosed and fixed in the day we spent in revelstoke, because of this we're able to continue our trip on schedule. Well done

Hannah Jorgenson

Had to get my (out-of-province, non-Ford) vehicle towed here after an unfortunate breakdown just outside of Revelstoke. I had the fortune of dealing with some of the FRIENDLIEST, most helpful people at Jacobson Ford Sales. They made light of a bad situation (had to scrap my beloved car!) and were consistently helpful, transparent, and compassionate. Genuinely some of the best customer service I have ever received. Can't say enough good things about this place!

MrYveslamothe

This place has Awesome costumer service. I own a 2013 Ford 150 eco boost and pull a large RV 34 feet and travel from Ontario to Revy every couple of summers to visit my kids. My truck has only ever been repaired by these guys... Twice in 7 years they have got me out of a jam..... Pulled in with issues and was resolved as promptly as they could. And yes only twice... In 161000 km.

jordan bott

Dont buy a vehicle anywhere else. Service starts after the sale and these guys get it. If your vehicle breaks down, how are you going to get to GM in salmon arm to fix it? There is a reason we only have 1 dealership in town- nobody can compete with these guys

Lynda Willits

Very friendly.

Nathan Broadway

Contacted 3 dealerships about my problem but Jacobson Ford by far was the best they helped with my problem with great knowledge and did it very fast.

Katie Ogle

We had issues with our vehicle on our road trip, stopped here to get it checked on and they went over and beyond my expectations. I would recommend their impeccable service any day if your in revelstoke!

Jennifer McDougall

Our family was passing through Revelstoke in our Ford leased c-max and the friendly service manager helped us with a repair within the hour. Thank you!

Clara Reinhardt

Absolutely amazing! From first contact until we were back on the road. Thanks, Ryan!

Michelle Ginter

Amazing service!!! On our way to Kelowna today when our alternator blew in the McDonalds parking lot. Their tech came to us (yes in the McDonalds parking lot!!) got it going to take it back to the shop, they found the part, had it brought in, and then stayed late to fit us in and get us back on the road! No other shop was willing to help us for at least two days! They saved us a tow truck plus two nights in Revelstoke and got us back on track for our vacation! Thank you so much to Ryan and team!!

patty diniz

Great service from the service department

Daniel Dobrota

I was on my way from Vancouver to Calgary in a snow storm. I was filling up my truck at the gas station and when I went to turn it on, the truck didn't start. I called Ford service department and they were closing in an hour, he was very helpful and understanding of my situation.They took me in right away and fixed my truck. They were a great blessing. They went above and beyond and I am very thankful. Highly recommend them.

Scott Fo

Verry nice staff

Dominique Ritchie

Above and beyond service today on my Nissan Pathfinder. Quick, efficient, and kind. Thanks to everyone in the service department for getting me back on the road. Thanks to everyone in the sales/admin department for entertaining my pup and offering me a ride home. I will be back!!

Tom Strawbridge (Tomo)

Quality service. Was after a little advice as they were booked up for quite some time. The guy took my vehicle for a spin to diagnose the problem for me and wanted nothing for his good deed! Thank you heaps

Meadhbh Teague

Stephanie and co. at the service desk were so friendly and helpful, even when I decided to go with another shop they were happy to assist me. Thanks guys!

Landon Gendur

Ken, the sales consultant, provided top notch service today. I came to try the new Ford Mach E. He was a fantastic to meet with & a joy during the test drive. Super informative & friendly. 100% recommend him when buying a car.

Wally Netik

I don't live in Revelstoke, and I've never done business with this dealership. I live in Calgary, but listen to Stoke FM. The ads for Jacobson are always totally hilarious, and I think if I were in the area I would try them out

Janet Bee

Travelling from Manitoba we were behind a semi when a chunk of ice dislodged from its rear tire well and damaged our car. The service department got us fixed up quickly so we could make our way thru to Vancouver and get autobody work there. Without their help we wouldn't have made it through the mountains. Thanks so much!!

Benjamin Blanchard

Thanks to Ryan and the service team for a quick turn around, parts availability and diagnostic skill. Had my truck repaired and back on the road at a fair price in excellent time.

Ken Stuart

We had the front Rotors turned on the F150 the service was great and the folks are very friendly ! Thank you very much !!

Todd McClenaghan

We were stuck with a truck issue on Easter weekend. If it didn’t get fixed on the Saturday morning we would have been stuck in town for a couple of extra days. They organized for our truck to be towed into the shop and fixed it while we were enjoying our time skiing in the mountains! Much appreciated! Thanks for going above and beyond!

DJ DJ

In business customer service and transparency is everything. Thank-you

Jim Pyke

We had the unfortunate experience to break down on the highway coming into Revelstoke. The tow operator recommended Jacobson Ford for the repairs. We had him tow us to the Shop and first thing the next morning Ryan and Rylee took charge. They apologised when they said it could take until the end of the week for the parts to in. We went for breakfast and walked through Revelstoke. Around 130 we headed back to the shop to find the truck repaired and going out on a road test. We were able to be on the road home by 230. Thankyou Ryan, Rylee and your team. I strongly believe we would be still waiting for parts if we had gone elsewhere. Your care and commitment to customer service is top notch.

dameion notte

Unexpected wash inside and out of my car and super reasonable price for oil change and tire swap. Super super impressed!! Awesome staff!! Thank you so much!!

Allison Carcamo

I was on my way from maple ridge to Calgary with my 3 kids, when my check engine light came on. It was a Saturday so most places were closed but I was lucky to find the ford service department open. I can’t tell you how grateful I was to find two lovely men working in the service department who were so generous and helpful. The mechanic took us for a drive a made sure my car was safe to drive the rest of your journey. I would absolutely recommend this shop for all of your car needs.