Reviews of Prince George Toyota (Car Concessionaire)

Evan R

Great service, better vehicles. ????

Lee Munro

We spotted a used car my wife wanted to test drive today and she was treated pretty poorly by a sales person named Lorne just because she had a budget for a vehicle. Once Lorne knew he wasn't selling her a new Toyota he wasn't interested in even being pleasant. We had recently taken our other Toyota into the shop and had a good experience but not with Lorne. Definitely will not be buying anything from here ever.

ADRIAN IULIAN BALTARETU

Bought a toyota sienna second hand there and got extended warranty as well. Took it in for repairs several times from begining and staff is trying to get to the root of my uneven tire wear and noise i get from going downhill. It is a long process now, i hope to get to the bottom of it soon. I understand it is a long process. I am hopefull to a resolve.

Giggle Giggles

Awsome service

Chris Hatfield

I've been a customer of this dealership for over ten years. They've always had excellent service and every experience I've had with them had been great. That's not an easy thing to achieve. Great place!

Quinn Dyck

Good selection

Steph Killam

Great staff. Take good care of our vehicles and us. Love dogs. Been dealing with them for years. The staff makes the business what it is.

Aryan Cool boy

I can sale more cars then Toyota salesman’s it’s my promise,the way they work in this competition world it’s not a good for company, I might go to Vancouver to buy Toyota Suv .

Pamela D

After my review below, I must say I was impressed by the quick response. The service manager contacted me and things progressed nicely from there. The parts person contacted me shortly after and I have my car booked in to have the recall completed. The receptionist was pleasant as well. I'm cautiously optimistic the service will continue. I bought a Toyota Highlander from out of province. I called the dealership on Monday and the receptionist was quite rude when I advised that I needed to make an appointment for a recall. She asked if I wanted to wait on the phone for the service department or leave a message. I chose to leave a message. I left a message and did not receive a call back so, after several hours, I called back. The same receptionist answered, still no sunny disposition. I was put through to the service person. I told him my story and he says to me that if it was booked in for recall in Alberta, than I would have to go back to that dealership. I advised that I was told I could take my car to any dealer to get it done. He stated that if the part is at another dealership they would have to do it. He never offered to request to have the part shipped to this dealership to have it done. He said he was going to check with another person at the shop and get back to me. It is Thursday and I have yet to hear back. Poor customer service. If I could get my car serviced where I bought it I would. Disappointed in this Toyota. I was hoping that my experience at Toyota in Alberta would be the same here.

Noah L

Incompetent service department. Did an oil change on my Tundra and forget the gasket. Lost 3L of oil on the short drive home. Brutal.

Dylan Mitchell

The staff is courteous and pleasant the lot is well organized and the building is very nice. I ended up not buying a Toyota at the end of the day because I ended up going for something more affordable but it is through no fault of the business it was a pleasant experience and a very nice time dealing with them.

Jean-Paul Verleyen

Purchased my 2021 4Runner here. I don’t have any complaints with that experience. However after my experience with bringing it in for its first service. I will not be back for any service here. Nothing to do with the customer service as the issue pertains to the maintenance schedule I’m told to follow and the $$$ for every 8000km. That is daylight robbery for a brand new vehicle that is probably one of the most reliable vehicles on the planet. I understand that is what probably Toyota sets as a standard but perhaps educating your customers about needing to spend hundreds of dollars for checking wiper blades, lights, horn and floor mats? Maybe you did more but definitely wasn’t necessary as it’s wasn’t even oil change. You all seem really nice but this isn’t going to work for me.

Stephen Davis

Alana took the time to find out what I wanted, and didnot pressure me to "buy today" like many car sales people do.

Royden Carey

Great service, who are not pushy. The vehicle I purchased has been very low maintenance, and reliable.

Towfiqul Islam

Good customer service

Sean Bennett

Personable service without the pressure but they are the only Toyota game in town and could up their game. After servicing, other dealerships I've dealt at least wash the vehicle. Not the case here.

Hollie Moore

Good experience. Lorne was good to work with.

john stratton

Great service

Vanessa Morin

5 stars for Gary!

mark ryland

35th year with a Toyota now. You will ever regret buying a Toyota.

Seraphine Munroe

The staff, particularly Loren and Chris, at PG Toyota were very welcoming and patient. They did not pressure us into a car but rather waited to listen to what our needs were and accommodate the best they could. Was the best dealership experiences we’ve had.

Tyler MacNeill

Recently purchased a car from Justin at Toyota. Justin is new to the car selling game but was a pleasure to work with. Friendly, low pressure, and easy going. If you're someone trying to avoid the stereotypical pushy car sales kind of environment, I'd recommend giving him a call.

Marissa DuBois

Terrible customer service. Both the service and sales manager brush off customer concerns. I bought a brand new Rav4 through them and used them to do all of the servicing on it. While it was there for servicing they crashed it into a hoist and called to tell me it was 'just a bump' but they were going to take it right to the shop for me. I went to the shop to see it and the damage was very extensive. It was not just a bump. Yes, they paid to fix my car but offered me nothing else for my hassle of owning a mobile business and not having my car for 2 weeks. The least they could have done is given me a free detail. 2 months later my car was in an accident and totalled. I decided to give them a second chance and went in to purchase another brand new vehicle from them. We asked if they could give us a deal on a new vehicle or discount the tow package we were going to put on it since they crashed my last car and lowered the write off value - we were told no and told that the sales department is completely separate from the service department and they don't work together.... Uh WHAT?! Still, we gave them another chance... We found the perfect car, got a quote and went to do the financing. The finance employee had a higher number than what we were quoted so we asked where the extra money was coming from. Instead of going through it step by step with us to explain it he argued with us for 5 mins before realizing that he had in fact added on an option to the package that isn't even an option for the type of vehicle we were buying. Had we not questioned him on it and been insistent we would have paid for it. Then there were even more costs added on to the price because it was a floor model - despite none of these being on the features list or the quote. The sales manager shrugged us off and offered nothing to help with this and expected us to pay the extra $1500. So we walked out and ordered a vehicle from a dealership out of town. I got my new vehicle and there was a manufacturer defect in it. Toyota said I would be able to take it in to any dealership to have it dealt with asap. Took it to PG Toyota (so stupid, I should have known better) and AGAIN was shrugged off. The sales manager offered no solutions for me other than "we can see it in a month". The paint just needed to be inspected to see if the defect could be polished out or if it needed all new paint - THAT'S IT! I called Quesnel Toyota and they immediately had me take it to an autobody shop in PG and when the shop said it would have to be painted not polished they immediately got the ball rolling. This didn't effect the service department AT ALL at Toyota so I don't understand why PG Toyota could not have given me the same service. The sales manager instead gave me very cold service, didn't offer to even look at the schedule in a chance they could fit me in, didn't offer to call me if there was a cancellation, didn't offer ANY solutions, didn't allow me to take it to an autobody shop to have it assessed. Shame on you PG Toyota. I refrained from leaving a bad review for MONTHS as I don't want to be 'that person' but this was the last straw.

P Cordeiro

Tks to Lorne for good service

Dave Dyer

Great service.

Cliff Alderson

Fast and pleasant service

Larry Paisley

Friendly and knowledgeable every time I go in for a service, and they are always willing to answer all of my questions

Robert Corbin

Like any car dealership, the service here is mediocre complete with lackluster selection of new and used vehicles. When service options have been selected at the front and entered into the computer, the decision to go with a reused or rebuilt part might be entered into the computer, but when bringing in the vehicle to be worked on in the shop, extra diligence must be paid to ensure that the shop hasn't erased those entries stating that a rebuilt part would be preferred, potentially causing a very pricey increase in work that was unnecessary and dishonest.

Kris Howitt

Lorne the Salesman was awesome to deal with. No pressure to purchase a truck at that time. He understood that we were not in the market at that time to purchase a truck but knew what we were looking for in the future and let us test drive the truck anyways. Thank you Lorne. When I am in the market in a year or two, you will be the one I go to see.

Tim

Made an appointment two weeks ago for a one hour job and showed up 45 minutes late for my appointment. I was told I lost my place and would have to make another appointment. I won't be back anytime soon.

Benni Nazaruddin

Ok

Chris Buddo

Great staff

K K

Overall great place with awesome staff. One guy has left a sour taste in my mouth as he speaks in an off putting manner, and said something without thinking, which would be offensive to a specific group of people. So I avoid him, but literally everyone else there is friendly and not pushy!

D L (L)

Went in today (October 5, 2018) a year and a half after buying my truck very confused as to why I didn't have a block heater cord and my wheel lug key! Went to the parts person, asked if he had any or if I could get them and he was almost as confused as me. Turns out in the excitement of buying a vehicle I knew would last me 800,000km or more and take me anywhere and everywhere I needed to go I forgot that Toyota vehicles have various compartments for specific accessories. All in all my issue (my forgetfulness) was dealt with in seconds. The parts people are ALWAYS a pleasure to deal with and my salesperson Gary Barrone was an excellent salesman! Not to mention the service department. Everyone here does their job and does it well, not to mention they will always keep the customer's requirements first and foremost in their minds no matter what the situation! Thanks a ton PG Toyota!

James May

took my car in for regular maintenance. Came back with the wheels misaligned. Who ever worked on it must've ran the car into the curb or something...

L W

A big THANK YOU to the service department for helping me out after I accidentally locked my keys in the trunk of my rental car. I was in town for the week on business when the mishap occurred - BCAA got the door open but the key and my wallet were locked in the trunk with no accessibility from the back seat. I had it towed to the dealership and they were able to fit me in their busy schedule and get me back on the road again without losing too much time of my work day. On top of that, they billed me a very modest charge! Thanks again for helping a traveller out of a bind. They’re a top notch team at PG Toyota service!!

Ian Little

The price gouging for a 16000 km was incredible and service manager did not care do not recommend this dealer at all we’re being ripped off in Prince George

L P

Customer service goes a long way. Unfortunately they don't have any.

Benjamin Goldthorpe

Fun stuff to work on

cal owen

For all you Toyota fan's

john vinczencz

Terrible service. Charged my mother Inlaw $1200 for a vibration saying it was struts and vibrations still there and then said it was driveshaft. It was control arm bushings. Asked about what they would do to compensate and was told to pound sand. Recommend to no one.

Derek Lai

I had an expected O2 sensor fail. Toyota charged me $1200 for the replacement because they had to replace the manifold plus the parts. I asked them if they could replace all the O2 sensors, however they refused. Months later, the second O2 sensor came on... Another $1200 and wasted time. What frustrated me the most was after expressing thoughts and coming back to pick up the vehicle, they were able to adjust the unit price and finish the job an extra 2 hours early to save me money, which made me question what price and time standards do they operate by? With all my repairs (antennae, dash board lights, two O2 sensors, 4 oil changes), I received points towards a carwash ($1,000 dollars spent at Toyota for a $75 dollar detail) I understand that restaurants use point cards for tracking, but you must keep in mind how much money is accumulated on a points card for just one carwash. It may be a 75 dollar car wash, but it took the owner $1,000 dollars just to reach this. In my opinion this is a terrible system overall for their customers. I understand the O2 sensor failure wasn't the dealership's fault especially for a used car, and eventually I bought a new Toyota (which I may regret now in the future). The only reason why I would give this review any stars is because of Gary Barone, the Sales Representative. He goes the extra mile and remembers the small details to even know your name after 4 months; in which the Service Representative couldn't remember my name after 4 hours. What prompted me to rate and review Prince George Toyota is what happened today. I had scheduled my first service and told them I had my car broken into and was missing one of my points cards. Toyota said they were no longer continuing the points card. As well, they were not responsible and could not look at older records (which I have been with them since moving to Prince George) and check how much money I had spent on their services. I asked if I brought my previous service records, if they could value this. No, with the $1,300 I had in points I could get one car wash and that was it. The extra $300 in points would be useless, the Service Representative said. Fair enough. He then proceeded to ask me if I needed a shuttle. Yes, I replied. I was then told the shuttle would be 5-10 minutes. I waited over an hour in to my own work hours until I was approached by another employee to ask if I had been helped. I explained my situation, but at this point I was beyond upset. This person did not really provide a solution, but instead agreed that I should be upset (I was expecting maybe there would be a comment card?. Eventually, I decided to cancel the shuttle and arrange a personal ride. If there were unexpected delays, fine, but an hour is unacceptable and for the Service Representative to not check up in the lobby or even the shuttle driver to call back, check in, and mention that they may be stuck in "Prince George" traffic and that they have not forgotten. I returned at the end of the day to pick up my car, of course without the request of a shuttle this time. Another service representative returns my card with the $300 dollars in points and says it's best to keep it so I can schedule a winter wash which may be redeemable with the points card. What they had told me completely contradicted what I was told originally that day. By this point, I was so disappointed with the customer service I received, the only thing on my mind driving out of the shop was to go home and thoroughly share my experience at Prince George Toyota.

Gerald Knutson

Friendly staff and very accommodating service department too travelers

Ken Hastey

In and out quick with an answer.

J Wadd

I ordered some parts by phone and was told they would be in the next morning. The lady on the phone was super polite and helpful. When I showed up the next morning I was greeted by three different employees as I walked to the parts counter. My parts were ready and the order was correct. This was my first visit to the dealership. I was very impressed by the staff. I will be back.

Randell Clayton

If u could give it a zero i would. Go to dodge

julie waycheshen

The 2 people I delt with today we're very accommodating. One of them was the service manager, he helped look after a clear coat problem the other booked my service appointment. Thanks guys

Kyle Hodgkinson

Need an appointment for oil changes.

Kathryn Sjoman

Very helpful and friendly service department.

Tanner Braaten

Brought my 2020 tundra in for its first service and to have remote start installed. Was quoted 3 hours and that I would be called when it was done. I ended up calling after 6 hours to find out it was finished and they just hadn't contacted me yet. Remote start was installed incorrectly; it sets the security alarm off unless left unlocked. Contact them the following day, they get me to bring it back in, then taxi me back to work. I get a call saying its all good to go now and they checked to make sure. First thing I do when i get there is que the remote start, alarm goes off. No solution or restitution offered other than ok we will drive you back to work and see if we can fix it. Extensive amount of time wasted by their poor business practices, and still no solution.

Diane Kells

Our salesman Maddie was AWESOME. He made it so much fun to purchase a vehicle. No pressure, listened to what we were looking for and our budget and was RESPECTFUL of our budget unlike other dealerships that we visited in the two days of shopping for a vehicle. We purchased the 2017 Highlander XLE. Introduced us to the team at Toyota and made sure we were comfortable with the vehicle before leaving the dealership. Thank you Maddie. You maybe just a minion but your an awesome one.

Linda Smith

Nice people,

Dawn Popowich

Toyota, Always treats us great.

Trent Dykes

Very helpful people work there. And Toyota is a very good product