Reviews of Access PEI Charlottetown (Car Concessionaire)

Manh On

Interested testing time.

Aaron Rogerson

(Translated) "Not" access PEI (Original) "Non" access PEI

Danny Lane

Great service and felt very safe doing business in person. They have great covid19 procedures in place. Would suggest that you check their website since lots of their services can now be done online.

Mike Wood

Don't trust hours online. Call ahead so you don't get turned away at the door. Maybe they'll open at a useful time if enough people complain.

Macdonald Duru

Wait time could be annoying

Tye Shanahan

With the covid restrictions in place, it's become easier and quicker than ever before.

Roseanne Mossey

The wonderful people at the Access PEI on Riverside Drive are so dedicated and organized, they make transactions smooth and are so very pleasant to speak to. Especially during these unprecedented times, they have really adapted and made it convenient for drivers to complete their transactions. I would like to say a big thank you to everyone at this location to let them know that their hard work and kindness truly mean so much to their customers. You're all fantastic, thank you for being there for Islanders!

Shayke Speeer

While most of the employees are always very helpful, I find this place far too busy all the time. The size of the building is inadequate. Needs to be at least double in size or open another location in or near Charlottetown.

Mike MacKenzie

Very well organized. These buzzers they give you are awesome. And I think the staff have become alot nicer since COVID came in.

Oliver Ross

I love Charlottetown! It is such a nice place, there are beaches, food and the most of all! Fun!!! I would never move from PEI.

K.I. Matthews

Typical - 1.5 hrs wait. Then I got inside and two people who came in after me were served first. Got what I came for.

I Rock

IT'S always a wait in there.... It was a wait 30 years ago in a different circumstance. Staff was always friendly when I visited. The only one who was in a bad mood was me, for forking over registration moolah????

Frank Barcenas

Friendly folks and staff... They should have an online reservation system so people don't need to stand outside early in the rain to get a spot.

AESHA PATEL

Terrible customer service provided on call. The lady I spoke to on call was was very rude in booking appointments and giving information. It is not first time happening, and that’s why I am writing the review.

remi mathew

The Lady in the front desk/reception was very rude…This is the first time Iam having such a experience in access PEI .. She was confused frustrated and angry for no reason later on they realized its her mistake..

Terry Smith

Expect delays during the Covid 19 restrictions. Staff are handing out pagers that work within the parking lot. I waited 1 hour and 45 minutes on a Monday morning. When in the building things progress very quickly. Have patience.

Patrick Poirier

It's where you gotta go if you wanna drive

Harley Richardson

Excellent service. Thank you Chris at Highway Safety for your patience in accommodating my scheduling conflicts. These folks are doing a great job in providing services while keeping us all safe during Covid-19.

Lao Tri Duong

Great

Steve Maund

Slow service as usual

Brian Nash

Terrible service wasted a lot of my time only to come back and wait again and be told what I was sent back for I didn't need to be

Ben Godkin

Slowwwwwwwwwwwwwwwwww slower then it has to be very unorganized!

Jaiman Chahal

I think they should hire someone professional for front desk. The lady on front is extremely rude. Other staff was helpful!!

Ranjit Kang

They have their own rules or I think they are simply stupid. The reason I went there, they told me its not possible but at the access PEI in Summerside, I have my work done in just 10 minutes without any further documents.

Angela Dhillon

My husband and I have visited 4 times to transfer our plates, Health Card, License from Ontario to PEI (I'm originally from the island) and pay property tax bill. I work 7am-4pm. I have come before opening. Got in with all required documentation, but one copy was electronic. They told me they don't accept electronic copies. I had to leave and get it professionally printed. I came back at lunch time and after waiting 1.5 hrs, had to leave and return to work. I returned on a Tuesday at 2:45pm. They instantly told me because it's Seniors day and almost an hour before closing, they can't take me. I came a 4th time at 1pm and the same thing, waited to get in. After an hour, I have to return to work. I've had to take time off without pay for each time I visited. After 4 tries, I give up. Was told by "Daniel" at the door, "nothing we can do but have you come earlier". After 4 tries and time without pay, I give up. Suggestion, perhaps have more then one location for the City of Charlottetown, provide more services online then you currently offer and get with the 21st century and allow for electronic copies. For an island, I would assume "paperless" would be the way to go. Clearly it's not. So much for saving the environment.

gallantish

Busy location; should be revamped. There are some smart & friendly employees but the last two times I went I got the same clerk unfortunately: unfriendly, impatient,not knowledgeable and didn’t tell me what she needed nor where I should sign. Actually had to go back. Not impressed.

Alanna Langille

Access PEI now has a buzzer system! You're issued a buzzer when you arrive and then you are sent to wait in your car. I went at 830am and was finished by 930am. New system is efficient and you're able to stay warm and comfortable in your vehicle while you wait. Wait times are expected! Go early but be prepared to wait regardless of time of day.

Chantal Hebert

Right now COVID19 measures make the wait very long. We arrived at 1:30pm on a Monday, stood in the sun for over an hour, and completed renewing my driver's license at 3:50pm. Just 10 minutes before closing. If you have to go there, go early, bring a chair, and sunscreen. Or an umbrella if its raining. Don't go in a storm. However, the people working are upbeat and friendly. They did their best to keep everyone informed, and move the line as quickly as they could. They also adhered to the COVID19 restrictions. I appreciated that the most.

Justin Carr

Wait

Stephanie Douglas A View From A-Broad

Considering the situation we are in right now - DMV hours should be longer and not short. There should be access for people with disabilities and mobility challenges and illness where they can't stand in line-ups for hours. This is a huge and unnecessary disservice to the community.

J Bea

It seems to be that this place does not own a telephone - even with the telephone number google provides , I wouldn't waste your time. very poor way to run a government facility.

Victoria Steen

Good COVID set-up - running very efficiently.

Pamela Ross

Very well organized...just waited in car...til buzzer they gave me went off..then entered the building was given my number and waited for a couple minutes and then got my registration done by a very nice gentleman....who was fast efficient and friendly. Well done Access PEI!!

James Waugh

Overall with the employees they were really professional and definitely made me feel welcome. The only bad part is I have a bad back and pinched nerve in my hip, so standing for a long time outside in the lineup was very painful.

james Drisdelle

Doing the best they can ....friendly and knowledgeable staff treating the public with respect .

Eric Wang

Waiting for 50 days just for a drive test...Waiting for 50 minutes just entry into the foyer...

Mitchell MacEachern

They try their best yet evetyone hates the DMV

Kym MACDONALD

So rude and unhelpful that I actually told the lady she was useless and walked out. Sadly, I doubt that has made her change her work ethic.... (Charlottetown location)

Steve Muise

Fast in and out. A nice change, but we have to wait for our licenses to be mailed.

Mohamad Alhasan

The service is fast, nice people

Anmol M

If you wanna visit here than get ready for long waiting otherwise people working in there are so polite and helpful.

Steve Wilson

Friendly and helpful, about a 90 minute wait.

Lorine Houde

Very well organized, with buzzers which enabled me to stay in my car. Staff was excellent!!

Chris Hendrickson

Very well organized.

anamelia88

This place is a nightmare. Minimum 2 hour wait all the time. Very few windows opened for the amount of people looking for help. Very glad I don't have go back there this year. Sorry for the people who have to go there and the few who deal with customers.

Kevin Jenkins

Lined up outside around the building .... again. Even on Seniors day! Will have to try again tomorrow.

denise ohanley

called at 8:40...off phone with license renewed at 8:47...thank you

Jingfan Zhang

The most inefficient place ever

Chanki Keshariya

Awesome fast service and perfect guidance to all the immigrants. Keep it up guys.

Katie Statts

I had renewed my registration online, when I received it I noticed there was an error. I called Access PEI and in less than ten minutes had the issue resolved. A new registration will be mailed out. No hassle. Great service.

Jeff Axworthy

Access pei was horrible weighted in line for 3 hours only to find out they are not taking new appointments for class 3 testing

Amandeep Bisht

stupid people on the phone.... never give enough info. and are always in a hurry to hang up the phone. what kind of customer service is that?

Doug Summers

Great service really helped me out

Lynden Evans

Waited in line from 7:20- 7:45 for a staff member to come outside posting pink slips saying only seniors being served until 11:30. Wish I knew that before hand wasted time.

Jacquelyn MacPhail

Love that I can stay in car and get called in when it's my turn!! Coffee was good!

Xu Zhao

Never see a service bad like this. Hang up phone call when I did not finish my talk. Even refuse to pick up phone calls. bad service attitude ever

Danial Sebastian

Worst experience ever.Public service is a joke.

NB

Need to be aware that during the pandemic wait time is much longer and mostly spent out side the building.

Shannon LaBobe

Fast an friendly

James

We arrive at 4 and the doorman put up some resistance to get in. Once in we were helped by Graham who was so helpful that they deserve more than 5 stars. I needed a replacement title and I was expecting a huge headache but instead got an extremely delightful experience. Thank you so much.

Yan Kit Liu

Full of people no matter what time you go

Birt MacKinnon

Great service

Aaron Grant

Like the new transponders that let you wait in your own vehicle. A lot nicer than standing there with a bad back.

Ken McGregor

Service was top notch. I anticipated the line up so no issue with the wait.

manpreet sohal

You have to write at least outside that we are not booking the road test appointment due to covid19 there are lots of the people who are waiting outside from 2..3 hours and when go in you said we are not taking road tests. Please write the things on board that you are doing or not and me and you both can save our time. Thanks

Jim Crawford

Well thought out procedure. Considering Covid limitations I had timely professional, friendly service!

Rahul Dange

Do you want to meet the rudest person in the PEI, meet the lady at the reception/frontdesk at the access PEI in Charlottetown! I wonder if that is another way to test patience of people waiting outside in the line or in their cars. I also wonder if anyone in the administration takes note of public reviews posted here. Sorry state of affairs, alltogether. ????

Nick

Covid screening at the front door. Overall a quick experience compared to other DMV locations

Gabriella Laycock

I'll review it with 5 stars because they are always doing what they can the people with negative reviews try to be in there shoes think about it

Ricardo Espino

Online registration and license

Mike Listman

Great Service....Thank you.

Liam Boisonnault

Very very poor service.

Robert C

Always a long wait, rude govt employees.

Paul McCarron

It's a government office. They are well informed but don't necessarily expect speedy service.

Mohmmed Abdul

The lady on the phone is very rude

alex stewart

Pretty unbelievable this is the only office. Wait times are a joke and the staff is overworked. Unbelievable for anyplace else. Just normal on PEI where nothing changes. Except the population numbers.

李莲娟

(Translated) Very good, very accurate (Original) 挺好挺，挺准确