Reviews of Holiday Ford Lincoln Ltd. (Car Concessionaire)

Constantine Isslamow

Thank you to Holiday Ford and my service advisor Cheyenne. Had my winter tires removed and my summer tires put back on my Fusion. Best way to start off my week. Great service. Thanks again Constantine

Sarah Deveaux

Usually I am super happy with my experience at Ford I have dealing with them since 2015! But lately it just seems like there is always something additional that needs to be done on my car when I take it in for service. It’s starting to become ridiculous.

Milk Dust Water

Excellent experience with my first new vehicle purchase. I dealt with Kerra Edwards, she was very prompt with the initial callback and was always just pleasant to deal with. There were no sales tactics and no BS whatsoever, she just answered my questions and sold me the truck I wanted. 100% would recommend this dealership if you're thinking of buying a Ford.

Steve F

I went in for a oil change, I specified "an oil change and nothing more". I appreciate the fact that they went over the vehicle for me and topped up fluids but I keep a close eye on my vehicle. They were very friendly and thorough, I will go there again but I will make sure I am clear on just an oil change, lube and filter.

Benjamin Aulbrook

Transmission had went out of my car under warranty, It has had problems prior and they kept care of my needs when the problems started to persist to the point it was undrivable. They had shuttle services at the start for me to get to work. Well after the fourth time, parts were going to be very difficult to get in time and they can get pretty busy over at Holiday Ford with backlogs. It's not necessarily their problem, the pandemic hasn't helped with manufacturing or automotive industries in general. This time my car was unusable, and they had a rental for me in a day after they were able to assess it further. Because of the backlogs in parts we had to wait for about 2 weeks. They were commutative and kept me informed, rebuilt the transmission, and got me back in my car. We may even have a sale here shortly for a different vehicle at Holiday for a trade in. Out of it all they are very understanding and are willing to help work around your schedules and needs. Great customer service overall, thank you.

Jeff Neault

I recently bought a 2019 F150 at holiday ford To make this short and sweet ... this has been buy far my best truck buying experience !! I have been to a few dealers over the last few years and holiday ford is top notch!! From my sales rep Zach/darryl they were very fair and reasonable with my trade in and the same when negotiating the price of my new truck.. it was painless and easy! Mike in finance was great to deal with when it got to that stage. When i took delivery i had a small concern Todd the service manager and his team of service advisors went above and beyond to take care of everything for me! If you are looking to buy a new Ford i would highly suggest the great people at Holiday Ford!!

MrJizac

I had to go to Holiday Ford Collision Centre in order to get my car door fixed. Apparently this was a super easy fix according to the team there. Once the door was fixed it was horrible. My mirror did not adjust correctly and the door was not aligned with the car correctly. The seals in the door were not applied correctly either. I brought the issue to them and they fixed all things that were incorrect. However my door now vibrates when I'm listening to music. It's subtle but still....I would suggest taking your vehicle to someone you trust and know when having it repaired through insurance. I totally regret bringing my vehicle to this location.

Sharon Caldwell

I went in to Holiday Ford for the 40,000 km service. No major service was required so my service was done at the "quick lane" . I did have an appointment. My vehicle was taken in as soon as I arrived and it was completed on schedule. I was very pleased with everything. I would like to add that I purchased a Ford Escape from Holiday Ford and it is the best vehicle I have ever owned and I have owned a lot of different makes and models. I highly recommend it.

AL Cudmore

From the moment l made my appointment to test drive my EDGE, to the time l took delivery of it, everyone l dealt with was top notch. I couldn't possibly be any more pleased with the staff at Holiday Ford. Jennifer explained clearly all the warranties and service packages available to me. Ian knew my vehicle thoroughly, and made sure l did too. Very pleasant! My next vehicle will be bought at Holiday Ford.

Kevin Olinger

My Wife and I found the perfect truck for our family with expert help from Josh Young at Holiday Ford. He was very knowledgeable, professional and went above and beyond for us in terms of service. We highly recommend the dealership and Josh especially, when looking at your next vehicle. Thank you!!!

Tim Harren

Bought my F150 from Holiday Ford. Take it there to get all necessary service as well. Quick Lane always takes care of my needs. Ainslie is ensuring Holiday Ford stays 5 star rated. Allen Pumphrey is extremely knowledgeable and friendly. Keep up the good work Folks!!! Back for service on November 25th. Laura was courteous and thorough in her explanation of the service performed. Another great experience at Holiday Ford/Quick Lane.

Bryan De Silver

I didn't walk away with a car, but I've certainly walked away with a fantastic lasting impression. Iain Burns provided phenomenal salesmanship, explaining the benefits of features and ensuring he found the vehicle that would suit my growing family's needs. I plan to diligently shop around, but I'd be the least bit surprised if my final stop involved a handshake with Iain at Holiday Ford.

Alicia Puusa

I bought my car in June 2015. I first noticed something in my paint by my door. So they had to repaint some of the door. Then I was pointed out by someone that my windshield was showing double lights. So I bring it back to Holiday and they send out to see if Ford will replace it. First they tried to clean it and blame me for washer fluid I was using but it was theirs. Then the car wash places I was going and other things that would put the blame on me for why it was doing it. So they said Ford wouldn't replace it and that if I still feel like it was a bother to me to go SOMEWHERE ELSE. I had to go to Lindsay to another Ford. Long story short Lindsay Ford saw the problem and emailed Ford. Holiday Ford replaced my windshield. Then my car had a stutter but I didn't bring it in for that because it wouldn't always do it. It finally did and they had to replace the clutch. Then my car wouldn't start. It's only a year and a half. Then they replaced my bolts for my wheels. Making it sound like good thing you still have warranty. Also the mature woman in quick lane is not very nice. I bought it in to get my tires on with rims already on and she was almost annoyed I didn't have an appointment and there were 30 that day. Even though they got it done before lunch and I was leaving my car all day! Seriously this is the worst car ever!! My 2007 Saturn Ion is more reliable than my new Ford. But they just fix my many problems but I'll have to start paying soon. Can't wait to give them more of my money.

Melinda Young

I am very disappointed to provide this review. I have been a loyal customer of Ford for my whole life as my dad worked at head office for 30 years. My husband purchased a brand new F150 at the beginning of this year from Holiday Ford and had a great experience with the Sales Department. This review is pertaining to the experience we have since had with the Service side. We both own new Ford vehicles and the customer service we have recently received from the Service Department has been awful. Being told deadlines for resolutions that have not been kept, being told to expect calls by certain times that never come, and an unwillingness to try to work with us. We have spoken to others and have heard that in the community the service side of this dealership has quite a poor reputation. We will be taking our business elsewhere which is disappointing and inconvenient.

Count Dracula

We just purchased our first Ford product and our first purchase from Holiday Ford. It is a used vehicle in what appears to be in great condition, with low mileage. Our sales associate, Zach, was very helpful and informative as to all the features of the vehicle and if he wasn't sure he immediately went to seek an answer. Holiday did work with us to give us the best price possible. The only reason I did not give them a 5 star is that I expected the car to be thoroughly cleaned both inside and out when we picked it up. The outside was well done but the inside was not. It may have been quickly vacuumed but it was not efficient as the car needs to be wiped down inside and is in need of armor all everywhere. The price sign which hangs from the rear view mirror was found beside the passenger seat on the floor. Maybe I am just a wee bit fussy but I was disappointed in the detailing before our pick up date. Other than that I would recommend Holiday and Zach to anyone in need of a new or used vehicle.

Jill Armstrong

All staff was extremely friendly and knowledgable! I felt as though every single employee there was willing to help, not just the car dealer who was helping me. I was extremely well informed before making my decision and staff were extremely respectful! -thanks Bonnie for helping me get my new car!!

Hillary T

I would like thank the Holiday Foord team for making my car run like a dream! My grandmother swears by your dealership and I now know why. I have had THE BEST customer service from your service department and I wanted to let you know that your team has really blown my expectations out of the water. Mark Adamson was outstanding and really made us feel welcome and that my car would be in great hands. After coming to the dealership yesterday morning to find out that one or more of your mechanics had stayed late to finish my car. That feeling was amazing and I would really like to let that individual (or team) know that I cannot thank them enough for everything that they have done. Thank you all again for all your hard work. I will be recommending Holiday Ford without a doubt and will be continuing my services with your dealership. Thank you again! - Green Ford Fiesta

Sarah Jasma

I have been a loyal Holiday Ford customer, and just recently worked with their team on upgrading my escape. The team was very informative, helpful and accommodating all within a great environment. I am very pleased with my new escape and the process leading up to it. Ps. if you are really lucky you may get to see Manny. Sarah

Les Pataky

The adaptive steering was not working when I purchased the car over a year ago from Holiday Ford. I didn't get any attention from Holiday Ford because it was intermittent problem. I finally took photos at several different times when the warning light was on. That was the only way I got any action. Then, I had to wait several hours while the problem was diagnosed only to be advised I'd have to wait 2 weeks for a new steering wheel. After 4 weeks the part had not arrived, so I called customer support at Ford Canada. They put me on hold and eventually told me they called Holiday Ford. I said I could have done that myself. I was told that the parts is a different division of Ford and they couldn't help me! Wow, that's Ford's customer service! I spoke to the Parts Manager at Holiday Ford afterwards. He agreed to speak to Ford's Regional Rep. I received no feedback.. It took over 2 months to get the part. Then I was given an appointment 2 weeks after Holiday Ford got the part. Then the appointment was subsequently rescheduled. The day I took the vehicle in for service, I received a phone call saying the car was ready. When I picked up the vehicle, the adaptive steering was not working! I had to wait 30 minutes for the Technician was 'test driving' another vehicle. I showed him that the computer was indicating no adaptive steering. I had to wait another hour while the computer was reprogrammed. The adaptive steering is now working 1 year and 3 months after I purchased a new car. What kind of warranty and customer service is that? I didn't even get an apology or an offer to compensate me for my time and inconvenience. I am very disappointed with Ford Canada and Holiday Ford. I make it a point to tell everyone that I speak to about my experience. Another point, I haven't had the same service adviser twice. The service at Jack McGee GM dealer is much better!

Val Henry

Have been a customer since 2004 and have updated my vehicle every 4 years. From the minute you walk into the dealership, you are treated with the utmost care and courtesy. The sales department is the best of the best and the service department take the time to explain every detail of what is being done to your vehicle. Can't say enough about Holiday Ford, would recommend them highly, and their product is top notch and is a real driving pleasure.

John Crossley

Great people in the collision center, the repairs made on my car we're good. However l, being a bit OCD; found fault. After pointing out a small area l was not happy with, the repair manager said if l was not happy, neither was he. They kept the car another day and took care of my concern. No questions asked. That's what l call Great Service.

Ashley Gerrits

Todd and the team of Quick Lane at Holiday Ford always provide excellent service. It's great to walk in and be remembered by the staff each time with a really friendly greeting! Holiday Ford has definitely taken great care of my vehicle.

Douglas McKnight

Holiday Ford, I sure picked the right car to buy from the right dealership. I love my new Mustang G.T. It looks great , sounds great, and performs wonderfully. The sales representative that I bought the car from, Iain Burns did a fantastic job making sure I understood what I was buying and Iain went out of his way to pick me up from home to drive me to the dealership to pick up my new car. I call that great service. Thank you Iain and Darrell for making my car buying experience at Holiday Ford easy and a pleasure. I'm a very satisfied customer. Doug McKnight, Hastings On.

Myriam Genet

I'd like to give it a 5 because customer service is excellent - but I made an appointment specifically so I would not have to wait. My appointment was for 3 p.m. (oil change) and my car did not go in until 345. I wasn't out of there until …

Katelyn Dorazio

The sales team was really helpful and friendly. They were hardly able to work with me on any pricing or deals although they did try. They almost lost the sale when I had to deal with their financial department. Which by the way, Justin if you're really a good guy like you say you are, you wouldn't throw your coworkers under the bus for being new when it was something that was your fault ????. I had about a few different requests (gap insurance, tax included in the price, tinting the windows). They couldn't do any of it but after I told the financial dept that I didn't want to take the deal they offered me $150 for tinting and a full tank of gas for the 5 hour drive back home. I'd definitely recommend this location to other people, just be careful with who you deal with.

Barry Wright

I looked at many dealerships, then came back to Holiday Ford. Walked in and service advisor said hi along with 2 techs Met with Dave Kidd salesman and we had a chat. Did not take long to make decision buying a 2017 Escape. The whole process was so comfortable. I think this was 3rd vehicle bought from Dave. Really enjoying my new ride.

Paul Doig

From Quicklane to the Body Shop/ Service/ and Sales. This team treats you like family. It feels very comfortable hanging out at the dealership when my Lincoln is in getting some TLC. Everyone treats it like I do and appreciates my love for my vehicle. Thanks to all, Paul

Rob Serediuk

5 Stars- Ian Burns , Sales and Leasing Even though i spend what feels like 90% of my life in my car i am NOT the type of person who understands cars and dont ever want to be. However, as a Realtor in Cottage Country i am constantly dealing with hazardous road conditions, really bad gravel cottage roads, steep driveways from hell, and deer flying out from all sides of the roads. When the time came to trade in my lease for a new vehicle Ian Burns was my sales person. I have purchased many vehicles and Ian is by far the best I have ever dealt with. Not only did he take the time to understand my needs and wants; he guided me on what would be the best option for the deal. Given that i was 38,200 km OVER my allowed amount Ian worked with me to ensure that my new vehicle was not only suitable for my job but what the best deal was he could get me. Outstanding!! and i rarely take the time to write reviews PS - Angela Curtis Financial Services Manager is also amazing

Kelly Harris

I just had my first service appointment for my F150. Jenn and her crew did an excellent job looking after the install of my dash cam and tonneau cover as well as with the regular checks and maintenance. They kept me updated throughout the day via text. Rick the shuttle driver was excellent and was able to talk me in off the ledge regarding my Toronto Maple Leafs on both the drop off and pick up. Full and first rate service on both the truck and driver. Cheers, Kelly

Neil Holtby

Service at the Quick Lane was fast and courteous. I also had a great chat with one of the service technicians. The only disappointment being that Holiday Ford has opted out of the Owner Advantage Rewards Program.

Dave Koula

Had a solid no nonsense experience buying a car. Had a pretty good idea of what I wanted, Dave did a great job letting me know why I was headed down the right path, and got me really excited about some of the options I didn't think I'd care about. Super happy with the car, would liked to have paid less, but I suppose that's always the way.

James Chilibeck

Good and prompt service...thank you :-) However, I received a letter from Ford Motor Company of Canada on September 21, 2018 stating that parts are now available regarding recall 18S20 for my Fusion and I have phoned Holiday Ford several times since then to have this bushing installed and I keep getting told this part is back-ordered and that I have been put on a waiting list? I am getting ready to travel 6,000 km to Northern Ontario and the U.S.A, so I am anxious to have this possibly defective bushing replaced before I leave. It would be difficult for me to have this done on the road as I will be travelling and would have to interupt my schedule to have this done at a distant dealership. I would appreciate it if Ford Motor Company could expedite the installation on this part for me.

Pam Buckler

Excellent service in the service department. They were able to fit in an oil change when I had my winter tires exchanged for summers, that had not scheduled.

Jon Lorens

Service department used full synthetic and the upcharge because they thought it was correct, in their judgement, without checking with me. Be careful and get service in writing with a quote. Never going back, can't be trusted.

Steven Saul

Extremely helpful and knowledgeable sales rep Adam Brown. My only issues were of Ford Canada not providing delay information on new builds due to part shortages. Ford should have known well ahead of these shortages and informed their dealerships of the delays.

Danielle Oertel

Josh Young was amazing from the time we walked in and placed our custom order to today when we picked it up! He still helps us with all the silly questions that we have with our purchase ie what certain buttons do etc Thanks so much! We love our truck!!!

PATRICK O'ROURKE

Great Service! Josh was able to help me find a great truck I love. From Colour to the powerplant . Thankyou for helping me find the perfect truck for me . I recommend Holiday Ford and Lincoln to anyone looking for a new vehicle .

Dan's Biking Adventures

This dealership does not like to do warranty work. for a day job and it took 2 weeks. They lied to me and said the part had not arrived yet when I went out to my vehicle because it was pushed outside, the repair was done. then I've brought it in for other issues to diagnose but they don't know how to diagnose issues. Took it in for a LOF and they didnt even check tire pressures, all tires were low.

Georgia Bennett

WORST SERVICE. RUDE. Called 4x to have a part ordered and fixed, no one returned my call, went in to speak to someone and was told to wait for a call - 4 months later. Just called again, the girl was so rude on the phone, full of attitude, explained that I have a recall and another part I had ordered and explained that I've been waiting for months, her response was "It 500+ waiting list, I've had people waiting since 2011!" Are you kidding!? The recall came out a month an a half ago. Called my original dealer in Lindsay and got an appointment for Monday, no problem - never dealing with PTBO Ford ever again! Save yourself the time and headache - go to MOYNES FORD LINDSAY! Those guys are amazing in there, saves you money, honest and reliable. Trust me, its worth the 20 min drive.

Michael Haddon

It was surprising to hear from Ford Lincoln about an 11 year old car. They insisted that the driver's side airbag had to be replaced (at no expense to the owner). My visit to the dealership in Peterborough was courteous and professional and the airbag was replaced while I waited. Very impressive. Thank you, Sincerely, Mike My retractable roof got stuck in the open position and I called Holiday Ford Lincoln for an emergency appointment. Although they were completely booked up, they recognized my dilemma and squeezed me into their appointment schedule. Two hours later my roof was completely repaired and operating normally. What a relief that in this inclement weather they were willing to go the extra mile for me. I am very grateful and impressed with their high quality service. Sincerely, Mike

Aaron Horton

I've been using the QuickLane service for some time now. I've always had great service, the people are friendly, explain everything that they do and note any areas that I need to address. It's always been quick and professional.

Jack Wade

a wonderful service dept, easy booking and great follow up. I have not had a bad experience. the only suggestion i would make from a past dealership out west on a customer service level is to go beyond and occasionally if time permits wash a clients vehicle. these small things are very much appreciated and are remembered. thanx Jack

Majed Abunayyan

I would like to thank everyone in the service and quick line for taking care of me and my car, big shout out to Jenn, Alex and Scott and the rest of the service for making sure all my issues are solved. Great environment, positive people, fast, understandable and love to make sure the customer's happy and satisfied. Awesome teams that treats you the best of the best. Can't thank them enough, you guys are the best service employees in the car industry.

Linda De Marco

Cheyenne is the very best adviser I have ever dealt with

Dave King

Alright... My story here. My wife and I both bought new cars here, I two years ago in 08/15, and my wife in 09/16. That initial experience was good enough, nothing special, nothing bad. We dealt with Justin. Now fast forward two years and I'm interested in trading mine in on a Fiesta ST. I email Justin who informs me he is no longer selling cars, but will get his buddy Iain to call me. No call comes. My wife is at the dealership a few days later for an oil change, and gets talking to another salesperson and they get along... Great I have someone to work my deal. Now here is where the dealership lost me and my wife as life long customers, even if we kept cars for 5 years or so before trading in, we would have purchased 20-25 vehicles from them. But no, they tried to screw me on the trade in. Here's the deal. My 2015 Ford Fiesta S, less than two years old, has only 10500km on it, and is immaculate inside and out. They bring me a piece of paper which had the trade in broken down for me: they could list the car at 10999, but realistically only get 8900 for it, minus 2000 for reconditioning (remember, immaculate), minus another 3000 for advertising and keeping it on their lot, and then something else... Leaving me with an offer of 3600 for my car as trade-in. I walked out after shaking the salesperson's hand, it's not her fault, it's the chickenshit rat bastard in the back that doesn't show his face's doing. I went up to Mitsubishi the same day, got an 8840 trade-in value, and now drive a lancer. My wife also traded her fiesta in and got a Mazda. Because they insulted us with their trade in tactics. Never again Holiday.

Gabrianna Sellers

David Kidd was my salesperson, renegotiating a new lease agreement. He went above and beyond my expectations. I have dealt with David for all my leases and truly feel he is a friend. I am moving to Halifax end of June but when it is time to …

fred wood

Effortless, seamless, the experience was great. We waited for about 15 min for my insurance company to confirm the deductible was waived , but that was Ben, patiently being passed around, until he got the confirmation. Thanks guys. Car was shiny clean, too.

Dan Lindenbach

My husband and I were very pleased with the exceptional service we received at Holiday Ford. From the time we entered the lot, to the time we left we were treated by personable and efficient staff who went out of their way to make us feel welcome. We were also welcomed by Manny, the owners standard poodle! We purchased a Ford Escape SEL through Zach Tempelman and really appreciated how smoothly everything went. Zach is a great guy, very knowledgeable and a joy to deal with. We also spent time in Financing with Mike. Mike definitely knows his stuff and everything was explained to us in detail including warranty packages. We did add a 6 year bumper to bumper warranty, and interior/exterior protection package to our deal. We would not hesitate to recommend Holiday Ford and that is where we will go when it’s time to purchase another vehicle. Dan and Wendy Lindenbach

Brad Grisdale

Every time I go in to holiday ford I am always more then happy when I leave. The staff there are always willing to help you out as soon as you walk in the door to make sure you are getting the best survice they can give you. I cant thank ryan at holiday ford enough for getting me all set up in my new escape and making sure I got the best deal that they could for me and over all making the experience amazing. All The sevice staff are so friendly and understanding as well they have always been able to fit me In and try to make service trips there as easy as posable and as short as they can and I really appreciate that. Overall a great dealership with amazing staff!

shane grimm

Brought my car their for warranty work. Service was excellent. Mark went through the details with me and made it all easy to understand, kept me up to date and ensured there were no extra surprises when I picked up my car. Only thing to watch out for is their service hours are short. I showed up at 6:30 only to find I couldn't pick up my car. Found out afterwards that if you let them know you are going to be late they can leave the invoice and keys with the shop next door.

Wayne Clark

Zach Templeman was kind, considerate, informative and a professional salesman. Every moment and experience was excellent. Jen Philip was also great to work with. I was very impressed with Holiday Ford!

shannon ross

Just purchased my first vehicle from Holiday Ford! I received wonderful customer service from everyone, and a very special shoutout to Carl, who was amazing! He was patient and answered all my questions - and even made the experience a fun one. I also love my car, the Red Rocket. Thanks Carl!

David Haldenby

This was my second trip to Holiday for warranty service to my vehicle. Jenn S. was friendly and very helpful again. There was some question about whether the necessary repairs would be covered by the warranty. I was very pleased that Holiday Ford was able to handle this situation successfully without me having to get involved. I am a grateful customer.

Chantal Conscience-di Renzo

This was an exceptional experience! I bought a second hand car, and Dave Grant never tried to sell me another car or was arrogant. This was really a change from every car sale person I ever dealt with. Not only he was very helpful all through the process but he made miracles for us. Getting the car ready in 2 days under Black Friday was not easy. I recommend this dealership to anyone that is looking for a car, new or used. Ask for Dave Grant and you will have a great service.

Rita Mansour

Very satisfied with our sales person Adam Brown. Good knowledge of the automobile and all the features. No pressure sales and all our questions were answered promptly. I will recommend him to my family and friends.

Danny Wood

This was the best new car purchase experience ever! I also saved money. I quoted 5-6 dealers in Ontario for a F350 Platinum and Holiday was not only the lowest price, Dave Kidd our sales rep was one of the best service providers we've ever had. Holiday Ford really was like a vacation. They did everything for us from getting 3rd party parts installed, truck stickers, paper, everything. 100% happy :-)

JoAnn Walter

Wonderful experience from the minute we walked in, starting with Carol at reception to Darryl the GM and finally to Laurie our extremely knowledgeable saleswoman. They all listened to our wants and found us the perfect car! Big thank you to everyone.

Nick Cliteur

We brought our Ford Focus in for a complete overhaul as it had reached 130,000 kms. They completed all servicing in a timely matter and brought to our attention items for our consideration. We appreciate their professional and courteous manner before and after the servicing. About a month ago, we took our car in to find a problem with the wipers not working properly. We did not have an appointment but they started assessing the problem in short order. They kept in touch with us throughout. They agreed that this was an issue with this model car, documented everything and only charged us for the parts. Very impressed with the attention given to our concerns.

KELLY DENNENY

I would never buy another vehicle here...we had to have our used vehicle back a couple times for issues and now, 8 mos later, the "new" brakes need to be entirely replaced. Typical dealership squeaking by a used sale!

Skaught MacDougall

I'm of two minds on Holiday Ford. The service department has been pretty good with the actual repairs on my vehicle. However I'm usually having to call them to get updates on my vehicle. I would leave messages and not get call backs which I found very frustrating.

Michael Wilkins

Always looked after with Angela, Sales and Service. I was in for my first service and was notified that my oil pan had a leak but had to order parts. I was called that the parts were in and set an appointment for the repair and was supplied with a rental because I had purchased their Extended Warranty thanks to Angela! When my wife and I came back Leah the Service Adviser was kind enough to go to the back parking lot to bring my 2017 F150 up to the door! I have been dealing with Holiday Ford since 1973. If there were any small problems they were fixed right away. With all my many cars and trucks I give a 5+ to everyone at Holiday Ford! Thanks Mike Wilkins.

Bill Johnson

Service as usual was great! One exception, first service car was cleaned in and out, second service no cleaning due to COVID and short staff, understandable. Third service, on Monday, out wash only. What is the standard?

Tara Bailey-Taylor

Fast friendly superior “old school” customer service!!! Everyone is friendly and observant. Greeting you with masks smiles and hellos welcoming you into their business!!! Safe, pleasant, kind, patient. Every single person. Reception. Service counter. Parts counter. Fast lane service. Guys swapping tires. Every single staff member acknowledged my presence and asked if I had been looked after!!! THAT is top notch customer service!!!! Gold stars!!!!

Maggie Ross

We visited to look, and ultimately bought a 2012 Escape. No problems noted at the time, service was excellent and friendly. Next day, we found that Ian's "FOB" was not working, so we came back to try to have it fixed. We came in and Ryan changed the battery. Voila, it is a miracle, the "FOB" works, for three days. "FOBs" don't like me. The car is great, though a bit smaller than my old van. Overall : very satisfied, excluding "FOB" - the replacement FOB is still working! ;-) Thanks for the attention and service.

Betsy Tuberson

My son bought a car from this dealership less than 4 months ago. His cars braking system seized up and when they removed the brake pads they crumbled into pieces. Apparently the safety missed that there was an issue with the brakes. He had the car towed to the dealership and after finding out what happened they told him the best they could do was give him an hour off the labor. 800 plus dollars was the quote they gave him. Our family has purchased three brand new cars from this place and this is their customer service. Moral of the story don’t buy used anything from this place. Nothing like making my sons first car purchase a bad experience.

Pablo Szabatin

I was helping a friend look for a new car. After being pushed into vehicles that she didn't like at ither dealerships we stopped in a Holiday Ford. Right from the start it was different. The salesman was relaxed, personable and asked her questions about her, what she was looking for in a car and how it woukd fit her lifestyle. He jnew about the cars he was showing her and treated us both with respect. He did not protest when we took an extended test drive and the negotiations and delivery of the car was very pleasant. I can't remember the salesman's name but I do remember he used to be a dairy farmer.

Stop Motion Production Entertainment

Our salesman Brad was very pleasant to deal with and the show room is immaculate. All around a very good experience!

Tight-Lipped Gamer (Jimboberino31)

The service department are all on different pages. Car went in to get some recalls done, got the car a week later and the car died in the intersection with cars coming at us, it was very dangerous and we were less than a 1/4 kilometer away. …

Geoff Smith

Not overly impressed by the Quick Lane. First, the sign outside says 'no appointment necessary ', I go in and have to make an appointment for 10 days later. Second, previous visit I mentioned an oil leak, was told no issue. This time I'm told they won't let the car leave unless I sign a waiver due to the oil leak. Never mind the oil change treating me like a child. Currently waiting to see if they actually address the issues I brought it in for, like the LED brake light that has repeatedly failed.

Greg Parris

Was not overly impressed. Seems like a typical dealership.

Linda Sharpe

Process was easy, quick and respectful. Adam Brown was very patient teaching me about the new features in my car.

Brenda Otterwell

I was satisfied with the service done on my car, I was not impressed about I could not stay inside till it was done, I understand with what is going on with this vires but was told that I could not stay in waiting room till my car was done I am a seventy four years old and live out of town in rural area my husband and I only have one car, was asked if I wanted to rebook but I already had canceled one appointment I would have done but my oil light was on and we need our car to go to have blood test so I needed to have this done. I understand about distance but I had my mask on and gloves and they did not and was not six feet apart said because they can not have me inside as if another customer came in well this was April 21st very cold and windy day and said it would be about a hour and said go for a walk or call someone to pick me up call who and said ha cannot be closer then six feet you can not be six feet apart in car my kids don’t even come to my house give me a break I feel if they are open for service they should accommodate customers book appointment apart so if someone like me came in stay till car is done not everyone as two cars and live in town very cold hour been dealing with you for over thirty years I understand with this going on but think about it make seance ask each one if they have a ride when booking and then you can accommodate for each one bye ford. Very cold customer

brenda peckford

I had an excellent experience with Holiday ford. I initially emailed them and got a prompt reply with the information I requested. When we went to the dealership without an appointment we were met in the parking lot right away by Jake who treated us like gold. He knew his stuff and made us feel valued and appreciated. Have had follow up calls since the purchase to make sure everything is ok and to see if I have any questions or concerns. Will make it a point to purchase my next vehicle here again.

Kate Dykstra

Our vehicle had two visits to Holiday Ford this week. One was an "emergency" as my windshield wiper flew off while driving. Ford fit us in right away and replaced the blade at a very reasonable cost. The second visit was a scheduled one to put on our snow tires - again, at a very reasonable cost. On the few occasions that we've needed the shuttle, service has been safe, friendly and efficient. We've been happy with the service and workmanship and continue to take our vehicles to Holiday Ford for maintenance and repairs.

Dwayne James

The professional folks at Holiday Ford are the reason that my wife and I bought another Ford. A few years back, we bought a used Fiesta from a competitor, and it developed some transmission problems. It was the way that the Holiday Ford service department treated us while they fixed the problem (under warranty) that convinced us to buy another Ford rather than abandon the brand completely. That same commitment to service and satisfaction obviously extends out into the sales department as well. The combined team of Dave Grant, Angela Curtis, and Dean Bush made the process of buying our new car a pleasure, and I feel taken care of in that I know that we got the best deal possible. Many thanks to Holiday Ford!

Candice Burns

On March 27/19 I was invited to the Holiday Ford dealership with my Ford Escape 2014, Jake dealt with me we discussed which vehicle I liked and what I would like in the vehicle to make my driving experience better, we originally took a test drive in a 2019 Ford Ecosport, very comfortable ride and I really liked the features that came with the vehicle. Jake was very patient with me in explaining how each function on the Vehicle worked, we then went back to the dealership to do the work of getting me a decent acceptable price For my 2014, it took some time but we came to a good price and we started the procedure of filling out forms, at which time I noticed there was. 2018 Ford Ecosport available so choose to go with that vehicle as it was a lower price, overall the purchasing of my new vehicle was an excellent experience because of Jakes knowledge and hard work at making the numbers work. April 2/19 I picked up my new vehicle was greeted by a smiling Jake who once agin was very patient with me, agin explaining all the new features to me and making me feel very comfortable in my new purchase, thank you so much for have such excellent staff throughout the front office and enjoyed Manny also. If I were to purchase another vehicle I would go back to Jake and will definitely refer him to my family and friends. Thank you Candice J Burns and Daisy

Peggy Seaton

Although, the Service was good, I was very up set with the technician, who drove my car in and out of Bay, they did not use a paper car mat, when doing so, My 2008 Ford Focus has beige carpet and car mats. To my surprise there was black oily, greasey, work boot marks all over my beige Carpets and car mats, in my very clean car! I should have gone back into the service department to complain, but did not, because I was very angry, nothing good comes out of angry, so I went home, and will try to clean my carpets, there is already to much negativity in the world right know, so I hope that this doesn't happen to any one else ! Peggy Seaton

Sanford Hatch

Very friendly sales and finance department. I was kept well informed of my vehicle status upon delivery. My requests regarding installation of accessories and transfer of tonneau cover were met without issue. Delivery process was easy and timely. Dealership manager even reached out to Ford Canada regarding an additional rebate for my vehicle. Overall, very satisfied.

Shirley Twist

It was a good experience with a great salesperson, Curtis, who was patient with my questions and was thorough in his explanations. I was treated with respect by all staff that I dealt with including Pat, Dean and Angela. It is a big purchase and I didn't feel rushed as I made my decision. I will recommend Curtis at Holiday Ford to my friends

Vicki Coppins

I booked my Ford Escape in for an oil change and to have the snow tires put on. The day before my appointment my a/c stopped working. I left my car early in the morning and wrote a note on the envelope where I leave my keys and contact information. Laura K called me to say that Quick Lane could not check my a/c but if it was ok she would try to get it into Holiday Ford to have the a/c checked. She couldn’t make any promises but would try. She also told me that they had tightened the wires and tried to check it as best they could. When I picked up my car the a/c was checked with Laura’s call and was fixed. The fact that I didn’t have to make a second appointment was greatly appreciated. Laura was by far the best service advisor I have had a Quick Lane or Holiday Ford. Kudos! Vicki C

carl

I have been using Holiday Ford for 10 years now. They have always been a great help with my truck and fast to get issues solved. It is an a fair and honest place to take your vehicle too, I have NEVER left there feeling like they like they were dishonest in anyway like some shops. I highly recommend Holiday ford.

Susan Barnard

Great service as always. I had an intermittent problem with advancetrac service/warning light. On the first phone call I made I was told not to worry about it and drop in when it was on. After another week I called and requested Jenn. As in the past she looked after me. I will request her again.

Brian Elliott

My first visit for service at Hoiliday Ford, was greeted well and advised well by service advisors and service manager. I was given all information and pricing up front. The work was performed well, Differential Fluid change. The problem was the Items charged on the checkout Bill. I was Overcharged. Service advisors pulled up Ford data for my engine, stating 2.0L was required to fill Differential. My Bill shows charged for 3.0L??( at $32.49 per Litre). I refused to pay the Bill as shown. The service advisor contacted the Tech., who performed the work, he said yes only 2.0L was required to do the work required. He did not have a Valid reason why 3.0L was charged. Bill was changed to 2.0L charged

Chris Dunkley

Josh, is a very hard worker! He was able to answer questions and I felt that he was really working for me to get the best possible deal. He was extremely patient with me as we went over the new car and all it's functions. I would recommend Holiday Ford and Josh to anyone that would like to purchase a new vehicle I wanted to stay with Ford as I like their service department.

Victor

I have been looking for a F-150 for a while and talked with a number of Ford Sales people until I had the pleasure of talking with Dean Bush at Holiday Ford. He was a like a breath of fresh air. I was treated with respect and he was very open during the negotiating process and didn’t try all of the usual tricks to try to inflate the price. Dean definitely puts the customer first and I would highly recommend him and Holiday Ford for your next vehicle purchase.

Liz Taillefer

I have been a good customer of Holiday Ford for five years. Yesterday, I had a 10:45 appointment for an oil change and to change my tires into the winter ones which were ON RIMS and IN STORAGE there. 1. The service man told me that it would be almost an hour. 2 1/2 hours later, it was ready. 2. He did not mention that BOTH storage and changing the tires had increased by $5.00 . 3. They had neglected to notice a back break light was out in their " Multi-point Inspection.

Stephanie McCullum

The service department is great. I have had intermittent issues with my wiper motor, paid for repairs and still had problems - this time the issue has finally been fixed and Art Lewis and Staff did so in a timely manner. Service is always standing behind their work and correcting issues at little or no cost to client to guarantee that the customer is treated like family. With having purchased 3 trucks from them already, Holiday Ford and their whole team very much appreciate our loyalty and it shows with their continued commitment to great customer service! Thank you again everyone for getting me back on the road in a timely manner, see you for the next service appointment!

Chris Guerin

Our Ford vehicle broke down while we were on a trip and we made our way to the nearest dealer who was Holiday Ford and they bent over backwards to help us out of a difficult situation. On top of that, they arranged a car rental and to get back on our way while they worked on our vehicle. Incredibly caring people and service.

Bill White

My experience once again with Holiday Ford has been a complete disaster!!! It started with the purchase of the vehicle and yesterday I was finally going to get the rear door (which was out of alignment when I picked the vehicle up in July) adjusted. Surprise the door is still out of alignment. I now believe this type of service is what the dealership is built on!!! Thanks Bill White Once again I cannot believe the lack of professionalism at this dealership. I have not responded to their requests for feedback recently because the service was ok, this last service is more indicative of what I have experienced in the past. The service was done in a timely manner but unfortunately when I was cleaning leaves out from under the wiper area yesterday, to my surprise there were 2 bolts laying on the screen area. I will assume these belong somewhere on the air filter housing as that was the only thing under the hood that they would have inspected. When I return from my vacation I will stop in to the dealership and see if they can put the bolts where they belong. Thanks Bill White

p Finch

My first experience with Holiday Ford was a good one. My sales person Jake was knowledgeable and helpful. He helped get me into the truck that I wanted and could afford and didn't push me towards something above my range. Everyone i met at Holiday Ford was helpful.

Ian McLachlan

It became obvious that there was a serious problem with my ten-month-old Mustang, so I took it into Holiday Ford, even though I had purchased the car from a dealership in Toronto. The service I received was really outstanding. The engine needed to be replaced and Rebecca, the service advisor, maintained contact with me me through the whole process. She was unfailingly good-humoured and helpful, and arranged for a three-week replacement car rental (a very pleasant Ford Flex) at no cost. John, the mechanic, did a brilliant job installing the new engine and my car now seems to be running better than it did in the first place! A negative experience turned into a positive one - thank you.

t Skippen

The service for the oil change was fine. No issues. But I am in the market for a new truck (250 or 350) and in the time it took me to drink a large black fresh coffee NO ONE came to talk to me. I wandered the lot looking at various trucks, especially the one right outside the windows, and finally when I ventured in to ask for information Anthony was able to give me some information. Thank you Anthony you were a help in my quest for a new truck.

Garnet Nelson

First time at Holiday Ford, we were promised a one hour wait and the service was completed on time. Much appreciated. Also the waiting area and washroom facilities were extremely clean a pleasant surprise from our former Ford dealer. Keep up the good work.

Mar Tee

I realize with the Covid 19 pandemic certain challenges arise. However, when my appointment for a tailgate recall on my 2015 Ford Lariat was booked I was told it would be 2 hours. I was fine with that. When I got to the dealership for my appointment I turned in my key and moved to the tent outside to wait. The weather was very cold and blustery. I went back in and requested that the front wall of the tent be secured to try to overcome the winds, and that was done. A gentleman came in after me with an appointment scheduled 45 minutes after mine. His truck was taken inside for repairs 1/2 an hour before mine. I waited a full hour for my truck to be taken in for the repair. The repair as it turned out only took an hour to complete but because I sat outside in the cold windy tent for 1 3/4 hours waiting for the repair I finally couldn’t stand the cold anymore and had to go inside the building to request staying inside. I was accommodated and 15 minutes later my truck was ready. Had the truck been taken in on time and serviced I would not have had to sit outside in the cold for such a long time. I think when people’s appointments are scheduled they should be serviced in order. I am 70 years old and am not impressed with the time it took to get my vehicle into the bay to be serviced.

krista ___

I had warranty work done on my new car a few months after owning it, for a recall. The paint started peeling again and they repaired it once again, stating that the gentleman who did the work no longer works there. Rust is now coming through (all along the rocker panels and around the wheel wells) in the exact locations they painted and they told me that "ford will only do warranty work once, sorry" I really like my car, but it's unfortunate that Holiday Ford didn't stand behind their work. As I assume that paint should not rust through in two years, underneath clear protective stickers that they applied. I was hoping they would be willing to at least work with me to get the issue fixed, but they never even offered me a quote. My next vehicle will be unfortunately purchased elsewhere.

Elinore Van Meer

The service I received from really went above and beyond what I'd expected! Right after I'd made my appointment to get my power windows checked, which had been refusing to open at random and were becoming more and more finicky, they had made contact and started working to understand what the issue with my car was. Not only that, but once I arrived in person they were very friendly and made sure that I had a ride after they took my car to the shop. They had even followed up after I left the car there, and though I had nothing else to add it was nice to have the opportunity. Overall I am very happy with the experience, and even more so now that I can confidently open my windows on command again!

Gordon Bartlett

Always friendly and helpful. They don't push unnecessary work.

Daniel Esplen

My father and I both had Zach Templemen as our salesman when we recently purchased our new 2019 F150’s in the same week from Holiday Ford. Zach was an all star, very professional, and both of our experiences with him were great. We also met Mike from finance dept, and Todd from the service dept, both accommodating and professional. I had the unfortunate experience of dealing with a general sales manager, Darryl was his name from what I recall. From my experience, his behaviour was confrontational and unprofessional. The only reason I didn’t leave and purchase my new truck at another dealership was because of Zach. I would recommend this dealership to my family, friends, and co workers, as long as as they don’t have to deal with this individual.

Kel Gravey

I booked in my parents truck for diagnostics explaining that the earliest appointment of the day was important. An appointment for 8:30 was given. I met my elderly father, gave all the information. At 12:30 we had heard nothing so I called. The truck had not been serviced yet and we were told that other vehicles had taken longer. At 3:00 the truck still hadn't been brought in but was told it was next, not sure what time though. We decided to pick it up, it's now been booked at the dealership they purchased it from. When we arrived the truck had been parked at the back and left unlocked. We're all busy I get it, don't book appointments if they can't be honoured. An 82 year old man has his own schedule.

Caroline Nugent

Always great work and great people. Left my car for a tire change and oil change with an appointment and it still took 5 hours. I wasn’t in a rush but it took much longer than usual.

Kijiji Firewood

Came in for a leaking sunroof. 2016 F150 Water on passenger floor in front. Was told there was ice in drain tubes. Couldn’t be truck was in a heated garage for two days when it was washed. Inspection showed all drain tubes and weather stripping were fine. One week later water in same place in cab. To busy to fit it in for 2 more days. Took truck home removed headliner, drain hose completely pulled off nipple. So I guess the inspection wasn’t fine.

Ben Poliquin

I took my 2011 F150 to this location for a recall and and a general inspection. I do not like the customer service I received. They are set up well, but the mechanics didn't catch some very basic things I knew were wrong with the truck, like the water pump. Ultimately, you just get the vibe that the service desk people hate their job and this does not give me confidence to go back. Would not recommend. Go to Boyer Ford in Bobcaygeon for a much better experience.

Judi Kowalchuk

Our salesperson was honest and professional. as we purchased a plug in Fusion, it is all overwhelming with all the tech stuff that I will have to learn but I was told any problems just left him know and I am very confident he will help. Love the car, and all the staff made the process smooth and trouble free...thank you..

P L Adam

Phoned Quick Lane to find out how busy they were, in order to get oil change. I was informed they could start within a few minutes of showing up. 10 minutes after arriving, my car was in the garage and 40 minutes later the oil change plus multi-point inspection completed and a written inspection report was provided. Very satisfied that I was in and out in one hour.

Tamsin Skinner

Worst experience ever taking my car in. My car went in at 8 am Monday morning for a leak and to check my air conditioning motor. They didn't even check the air conditioner until Tuesday afternoon even though the leak had been fixed the previous morning. The service guy called me and said that they would need it over night and if it wasn't done by 12 the next day they would rent me a vehicle because I needed my vehicle. Now the next day I got a call and my car still wasn't fixed and apparently he now wasn't able to get me a vehicle because my vehicle could still be used. This was not mentioned in our previous conversations. I left my vehicle for 2 full days and half the day Wednesday. I have to bring my vehicle in again. So they can figure out what's going on with my AC still. Here the catcher, my vehicle isn't even a year old and we haven't used the air conditioner so who knows how that was blown. They also used 145km of my gas and left me with 2km and they didn't have my vehicle waiting In the front. I had to go search for it in the back of the parking lot. The service guys said he couldn't do anything to help me after he said I couldn't get a vehicle. I would not go with a Ford vehicle again after this awful experience.

Paul McMullen

Everyone in the dealership was amazing. Jenn & Angela are great. Best dealership I've been to in a long time. You have a new Lincoln customer & I live in Mississauga. Worth the drive for price & service.

Laura

Just got a new vehicle! Dave Kidd has taken good care of us at Ford for years. Great service

david thompson

The Techs are young and inexperienced. Goodness knows what condition your expensive car will be in after a repair. Poor training means that electronics and software , which control everything , steering, fuel, brakes , air bags, transmission/autobox and just every safety based control systems are beyond their comprehension. Period. I have a Ford. Perhaps unsafe to leave your car there to let them fiddle and "learn" by hit and miss on your vehicle.?

Paul Monks

Excellent service. Time was taken to show us all the features of the truck, and ensured we were comfortable with everything. Iain Burns was knowledgeable of the product and very easy to work with. Angela was excellent for guiding us through the financing and making sure we got the exact extra coverage we wanted. Everyone we met at Holiday Ford was great and we wouldn't hesitate to recommend friends and family visit Holiday Ford for their next vehicle.

SUE STENCELL

Service advisors are always friendly and very knowledgeable. Jenn is great. They can even send a text now which is awesome, especially when you are busy and not in a position to take their call. Have been going here for years and always great service. The mechanics know their vehicles and fix them right the first time.

frank&helen birchall

We had a great experience buying our Ford Escape, thanks to David Grant. He was so knowledgeable and took the time to explain everything to us. We would highly recommend him to anyone a car. We have dealt with Holiday Ford Lincoln since we arrived in Peterborough five years ago and have had nothing but pleasant experiences with them. Thank you David, and thank you Holiday Ford. Frank and Helen

Ray Debutte

Scheduling appointment was simple and easy. Office staff was excellent with accommodating my appointment quickly. I was offered a shuttle and shuttle driver was very personable and friendly. When my vehicle was ready for pickup my key was returned to me in a surgical manner being sanitized and handled to me via a wipe. Although, my vehicle being a 2021 MACH E which I pamper was returned with grease and goo all other the steering wheel, door latch, and mats. I used two Windex wipes to clean these surfaces and once done it looked like it was dragged along the shop floor. The technician obviously did not respect COVID protocol and did not respect the condition that he received my vehicle. I would have hoped that he returned it in a similar condition that he received it. Very disappointing! Update September 27, 2021 Holiday Ford contacted me about my disappointment and were very concerned about my concern. They offered a full detailing of my vehicle that I did not accept because my vehicle is usually very clean. I have returned to the dealership four time since my original visit for a vehicle defect and every single time my vehicle was return to me as I left it which shows some real character in those that work at Holiday Ford. One last thing to note, the issue with my 2021 Mach E was not a simple one to rectify. The engineers at Ford corporate could not figure it out but a Tech at Holiday Ford took the issue under his wing and resolved the issue based on his own troubleshooting sequence. This "Mach E issue" is littered on Mach E forums and is noted as a "lemon issue" that is causing owners to not love this incredible vehicle. Thanks to Tech Mike I once again love my Mach E.

Bob Cantello

All staff was friendly and very knowledgeable . My vehicle was ready when they said it would be. I had the extended warrantee and I needed some work done before it was to expire They made sure everything was done and covered even on the back ordered parts. The technician Murray did a fantastic job, as always. Thank you

Shane Cicchine

Although frustrating to have a warranty issue with your car, the service department did a wonderful job making sure they did a thorough inspection of my vehicle, communicating clearly throughout the process, and correcting the issue in a timely manner. Thank you Jen, and Holiday Ford for great service!

Wanna go For a rip bud

Decent dealership. Has been good to deal with over the years.

Steve Chadwick

I Recently purchased a new truck from here. My sales person was Gary Stevens. He did an outstanding job showing me the vehicles I was interested in and answering my questions. When it came down to making a deal I feel like I got the best possible price for the options and truck that I wanted. This is my second vehicle that I have purchased new from this dealership and they treated me like a valued customer both times. I will be back to see Gary when I need another new vehicle. Thanks again!

Jacqueline Shaver

My Escape was in for a warranty covered repair for a rust spot that appeared on the tailgate. The service was excellent. I was most impressed when I picked my car up and it had been washed and detailed. It looked like it was brand new again!

Tanner Levere

Terrible service. Dropped vehicle for appointment at 0800, 1100 no one had looked at my vehicle and no eta on when it would be done or looked at. Don't bother booking an appointment because the appointment time doesn't matter here. Was told" it's like a doctor's office lots of people book in for 8 and we get to it as we can" last time I checked that's not how a doctors office runs. Never again. Made me seriously question buying a ford

Jim Robarts

Excellent service as usual. The sales department sells the vehicle but the Service Department keeps the customer coming back. That is why my wife and I keep coming back to Holiday Ford for the past 15 years! Mark Adamson has treated us extremely well and schedules both of our Ford products to fit in with our requirements. We have never had a complaint with your Sales or Service Department and that is why we have always bought a Ford product from you. Thanks again, Jim & Susanne

Darryl Robertson

Great guys! Everything you need.

Earla Liedtke

As usual ... treated like a somebody! Loved that my car had been cleaned - both inside and outside, in addition to the work completed. Owning my Lincoln MKZ has been such a very positive experience ... from service, to great mileage, to great ride!

Manny Rodo

I have had very poor service in the past with one service representative. My last 2 issues have been handled by Jenn in service and she has restored faith in Holiday Ford. Jenn was great to deal with and very knowledgeable in the on going issues with my F150. She went above and beyond my expectations dealing with warranty issues. Holiday Ford should be proud of her amazing service ability and have others follow her lead when dealing with the public Thanks Jenn.

don mills

Even though we live in a world of Covid and firms are trying to provide some level of customer service, Ford does not seem have it quite right. With many still working 8 to 5, M to F, it seems that the logical solution is to at least re work retail hours to maybe Tue to Sat, with at least one night with evening hours. Not to be open or Saturday, well, falls well short of good customer focus. On the same note, not being able to narrow down a service window to something less than a request to have you leave your car there all morning, starting at 8:30, really speaks to a selfless view to running a shop at the expense of the customers time which really does not seem to be valued. Again Ford fails to meet even a good customer focus rating.

John C

The Ben and Sarah in the bodyshop are always helpful and professional. The work was done well, and a spotless car was returned. Jen in service is always pleasant and very professional. She sorted out my issue with the techs in record time. Always a pleasant experience.

Kyle McMillan

Great team of staff that took the time to answer any question I could think of. If they didn't know the answer right away they would look into it and get back to me promptly. Highly recommend!

Peter SMITH

Our sales person, Zac, greeted us very warmly, asked background information and what we were interested in. He came up with an immediate suggestion he thought would meet our needs. This suggestion was the vehicle that we eventually bought and feel that it has more than met our expectations. We were most impressed there was never any pressure at any time during any part our negotiations.

Patrick Dawson

Bought a 2009 Ford escape from Holiday Ford Lincoln in Peterborough. I have had it for two months now, and have had nothing but problems. It has broken down on me twice. My new/used SUV is currently left me stranded. I brought it in to the service department with various issues including the fact it just stopped working while I was driving it down the highway. After bringing it to the service department, the mechanic told me that all the issues were related to the same problem. A lose engine mount. The mechanic said all the repairs would be fixed free of charge due to the fact I had only owned the vehicle for a month. After getting my car back the next day, I noticed that all the problems were still there. It was almost like they didn't make any repairs to it at all. Giving me the feeling that Holiday Ford told me that all the issues were related to "a lose engine mount". But I believe they just told me that so I would go away, hoping I wouldn't come back. Well a month later my SUV is currently stranded in a Walmart parking lot. My SUV WILL NOT start. Forcing me to take a cab home with my kids. Long story short. I wish I never purchased vehicle at Holiday Ford. Because it has just been a major inconvenience. The sales department was no better. When I purchased the SUV the salesman Tim kenzora used several features such as a remote starter and combination lock on the door to sell me the vehicle. I asked that the rust in the back wheel well be fixed. Holiday Ford agreed to replace the back quarter panel, but made me pay for half of it. I was not given a date when the car would be ready. It took several calls to the salesman to finally get the deal finalized two weeks later. Which I thought was too long. When the deal was finalized the vehicle was brought to the front of the dealership for me to find out there was no remote starter because the dealership lost it, and the combination for the lock on the door had also been lost. The salesman said he would do his best to find it for me, but never got back to me. After two days the check engine light came on. So I took it to the service department and demanded to atleast get my combination reset. Which it was, after kicking up a fuss in the service department. Then two weeks later all the mechanical problems began. Overall I'm not satisfied with my vehicle and feel that I have a long battle ahead of me to get these problems resolved. I'm taking my Ford escape to the dealership tomorrow to complain. I have a feeling I'll have to cut my losses and sell the vehicle for less money then what I paid $11,500. But I will give Holliday Ford Lincoln one more chance to rectify this terrible situation.

Linda Welch

We are definitely impressed with Holiday Ford, their staff and especially our salesman Adam Brown. He helped us immensely in purchasing our new vehicle, always followed up with us and the whole process went extremely smoothly. We would definitely recommend Adam and the Holiday Ford group to our friends and family.

Jim O'Keefe

Awesome experience. They replaced my airbag in about 60 minutes. Very nice waiting room. The staff were excellent! The only problem was I had to go back the next business day. Someone forgot to write down the serial number of the part they put in my car - so I had to return so they could take it apart to get the serial number. It took about 30 minutes of wait time for them to get the serial number. Plus my 50 minutes of round trip drive time from the north east end of Peterborough to their south west location. It would have been 5 stars if not for my wasted 80 minutes to bring the car back for the serial number.

Doug Robinson

Got a oil change. I guess they did a good job

Emily Gervais

Fantastic service at Holiday Ford in Peterborough. Jake Groves was excellent and helped me buy my first vehicle. He knew exactly what I was looking for and made it happen. He even drove the new vehicle all the way to Kingston for me! Now that's amazing service. I would highly recommend buying your car from Holiday Ford. Would not hesitate to recommend them.

alan courneyea

Took my car in for a battery light....air bag light would come on once in awhile and abs traction control. I tested the alternator and seemed ok. I figured it had to be a wiring problem or the pcm was getting tired. I took it in and they found a bad fuse and corroded wire. 3 hours labor which I totally understand as I spent double that looking for the problem. Staff is great and friendly and would recommend them for issues you just dont have to find these types of problems. Obviously the technicians know their stuff. Thanks holiday car has been great since.

James Francis

This is my 3rd truck either leased or purchased from Holiday Ford. I have nothing but 5* praise about every department I have dealt with from Sales, right down to Service. Sales has always worked to get me the best deal. An example...They found an extra savings of over $6000 in “lease equity” which they applied as a credit to a new lease. They could have pocketed that $$$$, but instead passed it on to me. Service has especially gone above and beyond in all my dealings. Here’s just one example ..I live in the country about 40 minutes drive to the dealer. Since the Service manager lived in my area, to save me the bother of taking the truck in for some nuisance recalls, Holiday Ford sent the Service manager to my home to pick up the vehicle, he left his vehicle for me to use in the meantime, and then returned it two days later when the truck was finished. That’s what I call SERVICE !

Anthony Engel

Holliday Ford, was very kind when in to state what service was needed for our 150 Ford truck. Rather sit and wait 1/12 hrs, they offered to drive us to a large croup of stores. We shopped and soon received a call that our truck was serviced and they were on the way to pick us up. This is what I call GOOD SERVICE

Chad Hoskin

Thank you so much to the guys and gals of Holiday Ford. Not only have they given me my dream truck but today for my service they actually gave me a rental car while they fixed it and when i went to pick it up, it was washed, buffed and polished. You guys are the best!

Esther Churchill

I so appreciate the kind care the service department provided for me recently. I was concerned that I had experienced under carriage damage leaving a mall exit. On the way to the dealership my gas gauge was dropping about one litre per city block...I was very apprehensive wondering if I would be able to accommodated as it was the beginning of a long weekend. I was treated with utmost respect and I was pleased to see a nice young lady was my service technician! She checked everything thoroughly and even backed up her inspection by requesting other technicians to verify her opinion. The verdict? The jarring had caused no damage and the gas float would settle back to normal shortly. To say I was relieved and thankful for the professional care is an understatement! As a widow with no family close to assist I was concerned of the verdict... thank you everyone for "making my day" and treating my concern with so much efficiency and professionalism. Oh yes and the price was right too. Gratis

mariah carl

I originally brought my car in under warranty as my car seat stopped moving so I couldn’t adjust to drive my car. I brought it in and they said it wasn’t the fuse in the seat and it was a lot bigger job ( the seat needed to come off to fix it I was told) but they didn’t have time for it. So I took my car and rebooked an appointment. My car is 2015 with 65 thousand km on it. I drive it daily but not always on long drives. My battery didn’t start twice in a week and required a boost. My battery was just replaced a year ago for this same thing. I had to cancel my appointment due to this. I made my appointment and brought my car in and everyone was great and easy to communicate with. They had to keep my car all weekend and into Monday due to a recall on my car. Originally it was only going to be over night so I declined a rental car at that time. I finally get the call to get my car and I get told I have to pay for them to check my battery and it was fine so I had to pay $60, then apparently to replace a fuse ( that they said it wasn’t the fuse originally) I had to pay for a second one to be put in but not the 1st? Keep in mind I upgrade my coverage plan to 7 years. After arguing with the lady at Ford and explaining my plan and how I never paid before. She continue to strongly say this is what I had to pay. Then we agreed that I would leave without paying and a manager would contact me about this after his lunch break. Few days later I still have not hear anything from anyone at Ford. Let’s keep in mind Holiday Ford changed my tires and left a bolt off of my tires as I drove my 3 year old in it. Thankfully my husband noticed and I did not drive it till we got a bolt. And yet, I still get treated like this and expected to trade in my low mileage car for an upgrade?

Nancy Bell

I just love my 2019 Ford Escape. All of the staff are great at the Peterborough location. My sales man Ian was absolutely fantastic in every way. Thanks lan and all holiday for staff.

Bruna Spillenaar

Holiday Ford Lincoln Ltd., on Lansdowne St. in Peterborough, has been a pleasure to do Business with. From the moment we walked on the lot, we received friendly courteous service from everyone. It was especially rewarding to work with Iain Burns. His knowledge of the vehicles we looked at was amazing, and he was extremely patient with us. Everyone, from the front show room to the finance office and the service department, treated us with friendliness and respect. Thank you everyone for the enjoyable experience, (despite a few glitches that were no ones fault) of making the purchase of our new Explorer. KUDOS to ALL! ⭐️⭐️⭐️⭐️⭐️

Grant Zwarych

Had great service from the auto body team after someone hit my car. They went the extra mile and even cleaned my car inside which wasn't even damaged.. Wasn't expecting that. Great touch. It is the little things that make the difference. I would highly recommend.

Carolyn McKane

I have been a very satisfied Holiday Ford customer for almost 20 years, having purchased 3 vehicles there and sent in several family members or friends who leased or bought vehicles as well. I was always treated with respect by friendly staff and never had a problem booking service appointments when I was in town. However, times seem to be changing as I've had difficulty getting service appointments within the week and I've also sat for hours waiting for my car after being told it would take 1 - 1 1/2 hrs to do the required service. I am no longer a happy customers and it is unlikely that my next vehicle will be from this dealership !

Doug Herdman

Took my 2012 F150 in for a recall and I also needed an oxygen sensor replaced. Both items were done quickly, and 02 sensor was done at a decent price. Only 4 stars, because the service tech did not close my hood properly, and I had to pull over on the 115 to close it.

Anne-Marie Boothman

Always have great experiences with Holiday Ford . Jenn in servicing is awesome and I always ask for her first for any enquires and servicing issues . Thankyou

Larry Smith

I was completely satisfied with the purchase of my 2019 Mustang. I think l was lucky to deal with Adam Brown and also liked Dean the sales manager. I recommended them to my son but unfortunately Holiday Ford did not have a truck like the one he was looking for. Larry Smith

Rachael Reynolds

I have lost a lot of respect for Ford. I have been with Ford for about 9 years and 2 vehicles, plus my husband just purchased a new truck from Ford as well. I went in for my regular maintenance oil and filter which I had an appointment for and was still there for 2 hours. The service department is terrible for getting you going at a reasonable time I usually attend the Quick Lube because they are much better at the maintenance side of things. When I went in I was 2 days after my warranty was up and told them that my visor on the drivers side is broken and asked if it could be covered, in the many years I have been with Ford I have NEVER used any of my extended warranty that I paid for so I did not think 2 days over would be such an issue. First they said I would have to pay several hundred dollars for this to be fixed they would not cover anything. After some argument they said they would get back to me to see what they could do - they then said they wanted me to pay $100 to get it fixed!! Listen 2 days after warranty all because again I had to wait to get my vehicle in for an oil change and thought I would do everything at one time, now they are going to charge me this amount and they did not want to discuss any further that was 'all they can do'. This experience along with one other at the service centre where I had again made an appointment for my oil change I brought my vehicle in, waited for about 1 hour and went to see what was going on and they 'forgot' to bring my car in. The way of resolving this was they were not going to charge me for the oil change, but I had purchased the maintenance package so they could not 'not' charge me for this service so they told me just to rebook and they would ensure this does not happen again! Terrible customer service and they certainly do not care for their customers who have been there long term and who have not had to have anything done to their vehicle or who put up a fight. After the visor incident they asked me what else they could do so that when Ford calls to follow up and ask me about my service that I would be pleased and I told them that they need to cover the visor, they said no and by some sort of 'miracle' this was the first time I never received a follow up call and/or email from Ford to discuss my service. I am purchasing a new vehicle this summer and for the last 2 purchases I was with Ford, I am now searching other companies they have truly disappointment me this much!!

Nancy Davies

Got my oil change last Thursday, December 3 at your Fast Lane for my MKX. Started up the car the next day and the low tire light showed up. I think your tech was too interested in going home and forgot an important check on my tires as I was the last customer of the day. Nancy Davies

Linda cook

Holiday Ford did a great job replacing my passenger air bag. Ordered the part and replaced it in a timely fashion. Staff very friendly. Thank you

Leeanne Merrigan Johnson

Great experience! First time having my oil change that Holiday Ford and it was quick and well prices. Staff was friendly and well mannered. I think i'll continue to get my oil change done here in the future.

Marcella Perry

I have been dealing with holiday Ford for several years now and have decided that I will never own any other car but a Ford. The service I received has always been excellent and all Personnel have been very friendly and informative. You have a loyal customer in me.

Susan Locke

Very disappointed with the work that was done. Paint repairs were not adequately explained to make a a decion on work done. Also no confidentiality. If I had a choice I would have gone somewhere else.

Brittany Dunk

My first car purchase was made seamless by the wonderful staff at Holiday Ford. I found the staff very attentive and flexible. They were helpful in answering questions and concerns. They made my buying experience top priority, which I appreciated. The follow-up post-purchase has also been wonderful. Holiday Ford truly cares about the customer experience first and foremost. Loving my new Focus!

Bob Nielson

For my 1st oil change lube filter on my F-150 my experience from the personnel, Text communications and efficiency was fantastic. And they didn't try to sell me something that I likely didn't need. Definitely recommend Jenn S and the entire team.

Peter Mullins

Service liaisons were very friendly and explained things well. I appreciated the key drop box option for leaving my car to service. The thing preventing a higher rating was the surprise I felt that what seems to be a key component in the function of the Escape, was covered under a three-ear and not a five-year warranty. This felt a bit like being Nickle-and-dimed, and made me question the value of the Ford warranty for the first time.

Duff Sprague

We recently moved to the area and brought in two vehicles one for scheduled maintenance and one vehicle was making a grinding noise from the right rear of the vehicle. When I called about the grinding noise I was given an appointment the next morning to align with our other appointment. This allowed us to head out in a courtesy Lincoln (beautiful car) while the work was being done. The employees were professional from start to finish. They kept me apprised of their work - fortunately the grinding turned out to be a minor issue. Service, quality and price were exceptional across the board.

Dave

I went in to the dealership looking for a used car and found one that suited us perfect. A salesman by the name Adam Brown was very helpful and not at all pushy. He answered all my many questions with a smile. He also helped with getting the best deal he could. I'm very happy with Holiday Ford and would deal with them again.

Rick Crough

I am a proud owner of a 2018 Lincoln MKX, and I truly like this vehicle, however, I just got my winter tires changed out for my 21inch summer tires, and when I handed these in for Holiday Ford to store they where as shinny and clean as if they were brand new. This is not how I received them back on my Lincoln, I was under the understanding that being a Lincoln owner that nothing would be given back to me that was not clean and presentable, all four tires and upgraded rims were dirty and stained, took them home and spent an hours cleaning and shining the rims. Maybe next time a little more care when handing these rims over to the client. I store both my summer and winter tires and rims with Holiday Ford?

Mary Anne Flynn

We took our Ford Explorer in for brake service and on the way in, had an issue with our Ranger. Both vehicles had to be left at the shop and we were an hour away. Laurie Storms, realized we had no way home and immediately volunteered to take care of getting us a rental from Enterprise AND covered the cost. She squeezed both vehicles in immediately and work was done on one right away to ensure we had a vehicle back that day. Great service and excellent customer support!! Thank you Laurie!!

Pete A

Had to have my front breaks replaced due to normal wear. Karen W was my advisor at Holiday Ford and she provided me with all of the confidence I needed from start to finish to get my Ford Edge repaired during this covid 19 pandemic. The repair was completed as I was informed and without delay.

Amy Colby

Josh at Holiday Ford was very helpful in getting me in my new vehicle ASAP and I couldn't be happier! He actually sold a new truck to my husband around the same time and did an excellent job. The Explorer is a definite upgrade from my previous vehicle and I look forward to dealing with him again down the road when we're ready to purchase again.

Martin Gooch

The service I received was excellent, staff is very courteous and knowledgeable and the overall service was fast and complete. I was very satisfied and appreciative. Well done Holiday Ford.

Barry Cassells

Great experience Dean Bush was very helpful especially during this difficult time with COVI19 problems. I was able to purchase my car and drive it home on the same day. Auriel was very helpful with the finacial side of things. That's excellent service!!

Dale Curtis

This was a dealership that we swore we would never deal with again and then Art Lewis went to work for them as Service Manager and everything changed. Art has an amazing work ethic and really cares about his customers. We recently bought a new vehicle there and the experience was very easy and enjoyable. Our sales person Iain Burns was very knowledgeable and helpful and easy to work with. The finance Manager Auriel Wizowski was amazing and very informative. All together a very pleasant experience. One that I would happily recommend to others.

Michael Johnson

I went to Holiday ford for service and the wait was a breeze. I had a coffee and a snack (Complimentary) while I watched a show on their television! Need more to do.... visit the indoor showroom next door and chat with the sales staff.

Melanie Leahy

I just purchased a 2015 F150 and I love it! It has all the options I need without going over the top. But most of all it has the most comfortable drivers seat and that's what I needed. My choice of purchasing at Holiday Ford came down to the staff. Everyone there makes you feel like a friend and that they really do care about finding you what you need and making darn sure you are happy. Thank you !

Bruce Anderson

An excellent representative of The Ford Motor Company - blessed with the best service personnel we've experienced in 61 years. As long as Mark, Debbie, etc., stay with Holiday Ford, so will we.` Carol's recent visit to have our Focus winterized and the snow tires installed was another delightful visit with the friendly Service Staff at Holiday Ford. And the price - given today's hardship on OAPs like us - was a real help to staying on budget. We've said many times previously that we really don't know enough about vehicles to prefer one make over another - but we've never - in 62 years of married life, enjoyed a more friendly, helpful and experienced staff than the Service Starr at Holiday Ford. If ever (and, at the moment, it's highly unlikely, we can ever (we're 82) afford a new or newer used car, it will be bought at Holiday Ford -- just because we feel so confident in - and like so much - the caring folks in the Service Staff.

Daniel Abbot

Amazing dealership. I've had the pleasure of owning 3 Ford's now, these guys make me feel confident about my purchase and follow thru whit promises and more

Julie Roi

Our first experience with Holiday Ford Lincoln was a very positive one. The staff was very helpful and our salesman Ben was very friendly (not pushy) and did everything possible to accommodate us. We drove 2 and half hours to make the sale and would do it again. Overall we were very satisfied with the service and would highly recommend it to anyone thinking about buying from this dealership. Thank you!

monty chrysler

Great experience... from initial contact to final sale everyone was very professional and courteous. I highly recommend this dealership.

Brad Mombourquette

Holiday Ford Lincoln is not a company that you or anybody you know want to do business with. Their level of organisation, management and customer service is well below what is expected from a Ford dealership in Canada. If I could have gave them zero stars I would have. I live two and a half hours away from this dealership and was in the middle of buying a vehicle off their lot that I had seen on their website. When I spoke to the salesperson everything was great, after we agreed on a price and transferred them our deposit is where it all went sour. I sent this company a deposit on a Friday afternoon to hold the vehicle for me, which then we both agreed on me picking it up on Wednesday morning at 10:00 AM (as they had no other times available). They had two full days to find the problem and fix it or at least inform me on Monday to why this deal couldn't happen on the agreed upon appointment so I could cancel the vacation days I had to use. On the Tuesday I took the afternoon off work to get a bank draft from the bank to bring with me to give them for the cost of the vehicle as I was instructed to do (Costing me to lose 4 hours of wages and vacation time). On my way back home from the bank at 330 PM I received a call from their finance office telling me not to drive the two and a half hours the following morning, as the vehicle will not be ready. Their service department said that due to the broken brake light that it would not pass the safety inspection in time for my scheduled pick up and that it may take up to a week or more for it to be ready because of a broken brake light. I have already taken the day of work (Wednesday), which I can't change (costing me another vacation day and another full day of income loss) to accommodate THEIR pick up appointment that THEY made with me and we BOTH agreed on. This pick up time was reconfirmed twice, once on Monday and again on Tuesday with emails stating what documents needed to be brought (such as the bank draft) to ensure the purchase was seamless and in a timely manner because we are in the middle of a pandemic. Holiday Ford's sales Manager then said they would fix the light but couldn't tell me when it would be fixed, maybe a week or more and could not even tell me a expected day of delivery which was a little unbelievable. We asked for a 48 hour return policy so that we could get the vehicle looked at by our own mechanic since we had been stripped of the opportunity to even test drive it first due to it not being ready on the agreed upon date and time. They said that they would only give me a 24 hr return policy on the vehicle the Sales Manager said the owner would not do that to finalise the sale even after the special circumstances that they already put me in. This seemed very unprofessional of a Ford dealership and it makes me believe that they are trying to hide something from there customers. Was there something wrong with this vehicle that they didn't want me to find?

James Maxwell

Haven't bought yet, plan to buy soon. Great sales guy (Iain Burns), very helpful and knowledgeable. He seemed most interested in making sure I got the car that I'd be happiest with. Helped me decide that the Fusion was the best fit for what I want rather than the Focus. I was undecided going in.

Brad Reid

Purchased a new Escape and was talked into the warranty. What I wasn't told was that my warranty had an expiry date of 3 years after purchase. The warranty I was recommended to purchase was a up to 140,000 km, which I would have never reached in 3 years. The finance associate was Angela who was very pushy about obtaining the warranty, when I called to cancel she was quite rude and continued to insist that I keep the warranty even though I told her I no longer wanted it. When I went in to sign the paperwork for the cancellation, no "Hi, how are you?" or any nicety just here's the paper, get out kind of deal. I understand I should have read the fine print, but at the same time there is a lot to sign with a new vehicle purchase and would expect the professional to provide the proper information instead of just making a sale.

Andrew Drummond

From start to finish we felt like a part of the family vibe that Holiday Ford let us be a part of. We will definitely buy any future vehicles from Holiday Ford. Thank you Adam for everything and helping us find the vehicle we were looking for. Thanks to Jennifer in financing for providing us with the financial package that best suited us. And thank you to Darryl for creating an atmosphere of welcoming that showed through in the whole staff at Holiday Ford.

Wayne Dewdney

On Monday December 11 went to Quick Lane ask and indicated oil change only. Some how they thought that I still had an active service plan, it was expired and over the km. They changed my wiper blades which I did not ask for, I was given the blades at cost (did not ask for them) they rotated my tires and check my brakes and topped up my fluids. Time waiting for this 1.5 hr. My lug nuts are the type that keep splitting and swell with water and ice. With the amount that I drive and with the maintenance plan I have had to replace all twice with no help from Ford on this issue. So my quick oil change ended up taking longer, crew did more things than I specifically instructed and all though the charge for the wiper blades was marginal I still had to pay. I love my 2013 Ford F-150 and will buy more fords in the future just do not believe I will continue to deal with Holiday Ford in Peterborough, Brakes replaced less than 25000 km ago and still the squeal in reverse only no mention of that when the tech backed out of the shop or from road test. Thanks guys

Lisa Wizowski

Kerra has excellent product knowledge and is so kind and easy to deal with! She took the time to explain and demonstrate all features of the vehicle! All of the staff, and the process are excellent! Would highly recommend Holiday Ford

Dave Peckham

I contacted Kerra Edward's last Tuesday to, get a test drive on a Bronco, she was super professional, I got my final test drive on Thursday morning. She guided me through what I thought was going to be a stressful process. It wasn't! In only 5 days I bought the bronco. Thank you Kerra for all your help! I'm recommending everyone I know to come and see you.

Karen Kaye

My experience at Holiday Ford was perfect. The gentleman who booked me in was courteous and professional. Service had me in and out in no time. Very pleased!

Bob Shewell

Terrible service...had a check engine light come on my 2016 Ford Escape... took it to my service person and they recommended I take it to Holiday Ford as the work could be covered under warranty. My service person gave me two fault codes that came up. When I contacted Holiday Ford and gave them the codes, not only did they NOT know what the codes meant but they also charged me a $120.00 diagnostic fee to find the codes that I gave them. Holiday Ford then quoted me a price to fix the problem and when I picked up my vehicle, the invoice was higher than the quoted price. I have since contacted both Ford of Canada and Holiday Ford and although they convey empathy they really don't care. I am telling all my friends and family about my experience at Holiday Ford..

Debb Summers

Scheduled my first oil change for my 2020 Ford Escape yesterday morning at 7:30am at Quick Lane. They had me in and out in less than an hour. Felt comfortable, safe and valued as a Ford customer through the whole experience. Another great service visit! Thank you. I called for a short notice appointment for my 3rd/4th oil change at Holiday Ford and they were able to accommodate me the same day. Took me in on time and I was done in 35 minutes!. Love the checklist and thoroughness of something as basic as an oil change. While I was there I visited with my sales rep., Kerra, in the showroom. She helped me with my initial purchase of a pre-owned 2016 Ford Escape and to upgrade to a 2020 Escape during a special event at the dealership. Shortly after that she was successful in trading my husband up to a 2019 Lincoln Navigator and she and I have plans to "get me into a Lincoln" one day! GREAT DEALERSHIP GREAT PEOPLE GREAT SERVICE FROM START TO FINISH!

Ed Raaymakers

The service was great, very respectful and polite when I first arrived. Took the truck in right away and was done sooner than expected. Would recommend this service to anyone!! Thanks again for making me feel welcome

Martin Barclay

Full Service Ford Dealership. I use this dealership for both of my Cars on a regular basis they are friendly and know there products. for regular service there is Quick Lane and for parts a repair full service is available . shuttle pick up an drop offs

Audrey Howe

The people at Holiday Ford are great to work with. This is the 3rd vehicle purchased here, Anthony Schillemat my sales person took time to explain my vehicle before I left. Am very pleased with my purchase and everyone I dealt with. Thank you to all.

Ralph Patton

I have been dealing with Holiday Ford for a few years, whether I have the car or the truck. They are always on time with the appointment, service is great, and very polite to deal with. Have never had a bad experience. A pleasant dealership to deal with

rick mohoruk

While I'ave always been happy with the repairs, on the last occassion I took my vehicle in for repairs to exhaust manifold resulted in a cancellation 4 hours after dropping off vehicle due to missing parts and that was after receiving a confirmation for the appt. the previous day,

Brent Coull

From walking in the door to going down the road, a great experience with everyone I spoke to at Holiday Ford. Darryl, sales manager, Iain, salesman and Todd in fast lane were all helpful and got me into a great vehicle in my budget. Even a small glitch was taken care of with no muss or fuss at my convenience. Looking forward to many happy kms with a quality vehicle and experience at Holiday Ford!

Duncan Munro

Great experience at Holiday Ford! The salesman (Iain Burns) and sales manager were friendly and easy to talk too and I'm very happy with my new car. The sales team went above and beyond to make sure I got the car I wanted at the price I wanted in a timely fashion. I highly recommend this dealership .

Jeanne Morrison

We received excellent and compassionate service from both Dean and Adam. Our home and both vehicles burned, and were a total loss. This dealer gave us such great deals on both vehicles and we are very grateful. Above and beyond what we ever expected ! May all good things come back to you ! Jeanne and Steve

Jeanne Korpi

Thank you Holiday Ford Lincoln Peterborough! I have had excellent service since purchasing my Lincoln. Jenn at the Lincoln service desk is amazing and always provides advice and is very knowledgeable about my vehicle. I have never been treated so well. I will continue to take my Lincoln to Holiday Ford.

Mitch Maxine

The sales and admin staff were very helpful! Top notch customer service. Will ABSOLUTELY go back for my next vehicle. HIGHLY recommended.

jen morris

We were recently taken on a used vehicle as the certification was anything but. Disheartened we reached out to Holiday Ford, who assisted us to purchase an almost new truck.The whole experience was friendly, personal and helped us to restore our faith that there are some businesses that still put the customer first. We were even able to pick it up quicker than normal to accomodate us for a previous engagement.All in all, a great experience.Thanks Ford, Jennifer and Jeff Harris

Donna Head

We have always ben provided with excellent service for our 2-Ford Escapes at your Service department by your Service Advisors, Mechanics and Shuttle Car Drives and we truly appreciate it. We would also like to compliment one of our favourite Service Advisors, Mark A, for the excellent service he has always provided us with. His professionalism and ability has always exceeded our expectations. Such a commitment to great customer service is to be commended. You can be sure that we will continue to do business with Holiday Ford for years to come. Doug & Donna

Gerald Hartwick

It’s is all about Jake Goodman ; We had an issue with Ford pass not working. It required a couple of visits and multiple hours to finally get FordPass working. Jake handled the issue from start to finish. He was determined to resolve the issue which he did. He was great at keeping us informed!! Great service from holiday Ford ! Thank you Jake

Klara Bac

We had a very good experience with our new Escape, Jake Goodman was very helpful and patience with us in finding the car we wanted. He updated us almost everyday, and the sale went very smoothly. also Mike Koestra was helpful with the Ford Credit, with explaining everything to us... thank You FORD Mr.Josef and Klara Bac

Mia Baker

The staff went above and beyond for us. Our driver's side window broke and I couldn't get an appointment for over a week. They told us to bring our vehicle there and they would find a way to get it in before then and they did! We were so thrilled. They also contacted our warranty company and got all parts and labour covered. The customer service at this place is outstanding!

S

During each of my visits to Holiday Ford, the staff has been courteous and helpful. They have a nice work space just off the service area. They were able to diagnose and correct the problem promptly. Completely satisfied.

Aaron Haddad

Staff was nice and friendly, let me test drive my the car I'm planning on buying (ford escape) in the future which was great. But one thing that really turned me off about the car was that it had more noticeable rust than my 11 year old Chrysler pt cruiser.... The car I test drove was only 5 years old. Too me it was in unacceptable condition and I would not buy it in its current condition for the price they were asking. Now to be fair, I did not ask the sales rep if the rust would be fixed or have the door replaced before buying. Maybe they would who knows. But I'm just writing this review to let them know. Too me it just seems cheap on their part to not even bother detailing the car before they put it up for sale as that's what most dealers do. Nice staff but you guys gotta improve on your detailing.

Lynda Hill

As always the service on my car was done in a timely manner. Jenn called me as promised to let me know when the work would be completed and then to advise that it was done and right on time. Thank you Holiday Ford staff!

Mike McKnight

Only good thing was the service was fast, So there’s a bit of a back story to this in the late summer I had my cooling flushed, which wasn’t cheap but I have a truck.. Fast forward to Friday the hose for my cooling system blew at 6:50 am on the highway. I have warranty that I paid for which includes towing. Well ford couldn’t provide me with the proper phone number. The one they gave me wouldn’t help because I didn’t own a ford. So I paid 256 bucks for towing, my truck got fixed pretty quick, however due to the nature of the issue a loose clamp ( again ford had my truck ripped apart not that long ago ) I had to pay for the clamp to be retightened which was 144. The dealer ship was suppose to help me get my money back for the towing, however no one responds to me. And they won’t answer my question on why the clamp was loose.....

C. Roberts

On New Years eve I had a big accident with my F150, and had to have it towed to Holiday Ford in Peterbough. Overall the did a good job of keeping me informed, and they repaired by truck so it looked like it was never in an accident. However while looking at their website, I notice they have some very nice low mileage used trucks and decided to take a look at them. I dealt with Jake in their sales department was extremely helpful. And I ended up buying a nearly new truck that I am very happy with. As I was not from the area, Jake really help me out and offer to drive my new truck to Mississauga for me without me even asking. In my opinion he went over an above with the service I recieved. I have already told him I will be back to buy my next truck from him at Holiday Ford. Thanks again for everyones help. John Moore

Malcolm MacArthur

Update: although I stand by my review for the sales team, the same cannot be said for the service department. I have had numerous negative experiences with them. Even going so far to refuse a recall by Ford. Their attitude and ignorance has made my reconsider my recommendation and I doubt I will ever deal with them again. Well, my experience couldn't have been better with my most recent purchase at Holiday Ford. I first spoke to Manager Darryl Robertson. Darryl cares very much how his customers are treated. His staff seems to genuinely respect him. Darryl set me up with salesman Jake Goodman. Jake was fantastic to deal with. I am definitely a demanding customer and Jake handled it in stride. He kept me in the loop through the entire process. He even sent me photos during my custom build. I highly recommend going to see Jake for your next purchase. He's a straight shooter who does a great job keeping the customer happy. I am very satisfied with my recent experience at Holiday Ford.

Connie Morrissey-Ainsworth

I purchased a new to me Mkc at another business. Holiday Ford did the warrenty work on it . They have their own Lincoln representation for work . She was amazing. She even coached me a few times on the phone about the excellent new technology. Great experience

Marco Moscatel

I have to say the level of service I received at Holiday Ford was extremely awesome! Being from out of town and having my F350 towed there after having a breakdown overnight. I was sleep deprived and exhausted. Jen was my service advisor and she deserves a medal! The whole team there also did amazing and feel they really tried to move mountains to get my truck going. They kept me updated, we communicated extensively because I keep detailed records of all work done on the truck. I believe Shawn was the mechanic working on the truck and I know he worked really hard to troubleshoot the issue with the truck. I know for sure if I ever breakdown within towing distance to Holiday Ford this is where I'm going. Thank you again very much. Good job!

Robert Bates

No problem. Mechanic was very observant and attentive. Service advisor was very good. I will go back. I am happy. Excellent service. I was very pleased.

Nigel Peters

Had gone for a tire change- nice setup they have there. Seemed pretty professional too - a lot of automotive options also. For example they can store your tires if needed.I thought it was pretty comprehensive. They are a bit pricey I thought.But then again it makes sense for me as I stay real close to them. May just try out their oil changes and servicing options.

Chris Hills

Great dealership. Go see Josh Young for a great sales experience. From start to finish, no hidden costs, straight up friendly business to get you into your new ride. My new to me, used Ford f150 is great. Shout out to Jenn Philip for help with extended warranty and finance. Good times. Cheers

Hailey Warmerdam

The Service department was fast and efficient when dealing with issues with my car. They ordered the parts required immediately and had my car in great shape within 24 hours. They were fantastic with following up to ensure that my needs were met and if I had any questions about my service.

Peter Thackeray

Ian was great as always. I was given some incorrect information about the towing capacity and cargo capacity of my F150 by some RV and Ford Sales people and he answered all my questions and helped my wife and I find our new F-250, even though it took some time to find one in Ontario. Can’t thank him enough for his effort, time and patience’s. We have bought 3 vehicles from him so far and will in the future.

George Ray

Had the pleasure to deal with Josh and Jen recently, both made the purchase of my new truck go smoothly and a very pleasant experience. Love the new truck!

Paul Hudson

Disappointed. I chose Holiday Ford to do some collision repair work on my F150 through AVIVA Insurance. I was in a parking lot fender bender and found 100% not at fault (parked and in a store - go figure). It took AVIVA Insurance two months to come to that conclusion. The reason I chose them over the other preferred collision repair facilities was because I thought I would get factory OEM parts. I WAS WRONG! It was never pointed out to me through the Holiday Ford Collision Repair Facility that they were quoting on aftermarket parts. I did not know what all the short term codes were. The damage was right rear bumper. Which turned out is two pieces - a left and a right. Why not replace the right side with factory OEM instead of both sides with aftermarket?????? Very disappointed with AVIVA Insurance - BOO At the same time, there was some rust at the top of the windshield on the drivers side. What a great time to repair that too. Out of my pocket for this of course. Front windshield had to come out. Of course. Now there is a whistling noise at highway speed. Very disappointed with Holiday Ford.

El Caminos

It's all honest business here. Art, the service advisor is very knowledgeable about Fords and other brands. Leaving your vehicle here for service is having a peaceful mind.

Ronald Fetherstonhaugh

A GREAT organization with super people. I have had my vehicle for almost 3-1/2 years. The vehicle continues to be great. The Service Department is very efficient and personal. I would recommend them without question.

karen kidd

I have been dealing with Holiday Ford for many years. I have purchased several vehicles with . much satisfaction. Friendly and always courteous . Highly recommend this dealership.

Randy Okabe

My Sales Consultant Ian was very genuine and upfront, he made the purchase experience very enjoyable! Even though it was a cheaper used vehicle he gave me the time and all of the information required with making this purchase first rate. Thanks Ian!

Walter Buchko

This is the first vehicle that I've purchased from a new car dealership in a few years now, and I have to say that it was a pleasant surprise and a pretty smooth experience to be doing so a Holiday Ford-Lincoln in Peterborough. I live about 2 hours outside of Peterborough, but Holiday Ford-Lincoln had pretty much the exact car (a Black-on-Black Ford Mustang...) that I had been searching for on their lot, and they provided me with all of the information I had requested about the car prior to my making the drive out to see them and the car. The Mustang was exactly as described upon my arrival to be looking at it and taking it out for a test drive. The negotiation to be purchasing it was surprisingly transparent and open, with both my sales person (Josh) and the Dealerships Sales Manager, who was also directly involved in the purchase negotiations with me as well. We settled on a number that made sense for both myself and the dealership, set up a date for me to be picking up my new Mustang and it really was as simple as that. I have to say that the staff members that I as dealing with at Holiday Ford-Lincoln really do get a 10 out of 10. Transparent, honest, friendly (guess that should go without saying if you work in sales...), and not in any way pushy, which was refreshing. Overall a pretty great experience for me at Holiday Ford-Lincoln and I wouldn't hesitate to contact Josh in future to be purchasing another vehicle from him/them when the time comes.

Cassie Gardner

I bought a brand new Ford Transit passanger van in 2020. Unfortunately, it has had several problems. First, the sliding door rattles so bad to a point where every 3 months the lock mechanism fails. The door has been serviced 3 times, it is temporarily fixed and then the same problem starts up again. Second, my camera sensors don't work properly , I have told the service department several times (at least 5), the sensors go off randomly while driving, this is dangerous in many ways! I have been in to get this issue fixed 3 times, nothing has worked and the sensors still go off randomly. Third, my radio display constantly freezes and goes black for periods of time. Now, when I call the service department, I feel like they are delaying service untill my new vehicle warranty runs out. My last conversation with the department was the first week of October, telling them the locking mechanism is faulty again and my alarms are still going off while driving (they also know I am a driver with epilepsy, which makes the loud random alarms very difficult to drive with) . It is November 24 and my new service apt has still not been scheduled. I am truly disappointed with this Ford Dealership and their Service Department. What is it going to take to get them to fix my $86 0000 vehicle, my children to lose a finger in the door, or constant random alarms to trigger a seizure.

Tammy Petraitis

I had a great experience purchasing my new vehicle. The staff are very personable, professional, knowledgeable and kind. Wonderful customer service and I'm loving my new Ford.

Samantha Berardi

Experience was good like it typically is. What I do not like is that there are 3 different places that you have to work with if you need something fixed. I will call to get something looked at so will ask for one department, but I am always thrown to another department. Then I have called for the same reason, and asked for the same department, then they said I am in the wrong one again. I wanted to get two things fixed (seatbelts and have roof racks applied) and they kept throwing me back and forth between departments. I do not understand why one person can not deal with me, then they communicate between each other.

Carrie Matchett

Awesome. Very first brand new vehicle and they made it so easy for me. So helpful especially when the new rims I bought came in scratched. They let me take my Escape so I could have it for my Honeymoon and then are replacing them for free! Thank you Dave Kloosterman and Alex! I would definitely recommend Holiday Ford!

lloyd pearson

Great service and friendly people. Cheyenne at the desk made us feel comfortable. Like she really cares . Thank you.

Ryan Bin

Top-notch customer care and excellent service. Got my car washed and vacuumed after every session.

Mark Ihnatowych

Many thanks to Gary for all your help in getting us on the road in a fantastic new truck! I would highly recommend Holiday Ford and especially Gary to anyone in need of a new vehicle. He is very knowledgeable, had answers to all my many questions off the top of his head, and was very helpful in selecting the perfect vehicle to meet all our needs.

rod harris

After 4 months I have still never heard a word from customer care.im not surprised.take a big jar of vaseline if u deal at this place.it is only about how much extra they can charge u,especially in this epidemic world we live in.fill yr pockets holiday ford,I will never be back.not a gd feeling after buying at least 8 vehicles there over the years

Robert MacGregor

After initially dealing with Iain Burns via e-mail, he kindly handed me over to Dan Manson when he (Iain) was unable to be available on the day I drove up from Ottawa. Dan is the consummate professional; polite, respectful and unfailingly helpful. Between Dan and General Sales Manager Darryl Robertson, we were able to hammer out a mutually agreeable deal ... one that allowed me to return to Ottawa the next day with my second mid-life crisis purchase; a stunning 2019 Mustang GT convertible. A huge "thank you" to everyone at Holiday Ford for a truly positive and thoroughly enjoyable experience.

Erma Fraser

Service Adviser, Sam, was extremely helpful and gave my husband and myself full attention while we were there. A loaner Lincoln was made available to us while our Lincoln was being serviced. The Service Supervisor ,John, was very helpful and explained in detail the servicing. Thanks, Holiday Ford Lincoln

MaryLynne Taylor

I was completely satisfied with my recent visit to Holiday Ford. Service staff completely explained the issue with my vehicle, had it fixed and I was on my way in record time.

Gregg Marini

Excellent customer service all in a timely fashion. Friendly service rep. Not very good at following up after you pick up your vehicle. you get the old saying “ I will look into it for you” and now it’s been almost 3 weeks and not a phone call or email to follow up on replacement of the part in question. What is that?????????

Ed Paradis

Charged for service they didn't do. Service person finally admitted they didn't rotate tires. Check your bill and vehicle after to make sure service was completed. They measured all my brake pads as having same measurement. Funny thing is the fronts are 3.5 years old and rear are 2 months old. Will never go back again

Larry Pirnak

All staff that I communicated with were helpful , courteous and professional. Enjoyable experience.

Gavin HP

Classic 'Stealership' Personally I wouldn't recommend going to holiday ford. I have had a number of issues dealing with the parts department and now the body shop for my fiesta st. Every time I walk into Holiday Ford, I am either robbed of my time or money. I was quoted 1200 for fixing a paint chip on a rear quarter panel on my fiesta the size of a quarter that should have been covered under warranty. Which I had brought it in few months prior and got denied and when I came back a few months later I was out of my Warranty period. To give you an example of the quote, they gave me a 100 plus fee to replace 3m. I understand it isn't the dealerships fault that ford didnt do a terrific job on their paint work. If you have to go in for any reason I suggest speaking with, I believe Jeff in parts. He was highly capable and the only individual I spoke to who had a relative idea of what they were doing. Go TO POLITO FORD. I straight up bought a Honda as a second car because of this place. Do not waste your time or money.

John Schumacher

I have always had my F350 Diesel serviced at Holiday Ford, and they consistently deliver great value on all of the work delivered. Booking a time was seemless via their online app, the truck was serviced promptly and completed within the expected timeframes. Thanks Holiday Ford! Great work!!

Alli Taylor

Everybody at Holiday Ford was great, we couldn't find out what the problem was in the front end. I went for a drive with John (shop Forman) and he was able to diagnose the problem and fix it in a timely fashion. The crew also did what they could to prevent any further problems that could possibly arise. Very nice people and a great experience.

Chris Frost

Anytime I've had any issues with my F-150 the first place I go is Holiday Ford. The staff at the service area take the time to check any concerns, explain what they found & what should be done to correct it. Great staff & great service

Toni McConnell

Adam at Holiday Ford Lincoln was a pleasure to deal with. He went above and beyond by offering me to take a test drive to Campbellford (overnight) to show my husband. He walked me through every little detail of the Lincoln I decided to purchase. He then did a follow up call a week later to see if I had any questions and to see how I was liking my new purchase. I will definitely be purchasing my vehicles through him everytime I need one. The management staff and financing staff were also very friendly and helpful. Thanks Holiday Ford Lincoln!!! Loving my new Lincoln!!!

Connie Switzer

Service is great. The only problem we have is we had to have the back brakes replaced at 42K. The front brakes were at 10 at 24k and are still at 10 at 42k where the back brakes are at 3. Why is something like this happening and we have never had to replace brakes this early on any vehicle. Please respond.

Deb Coit

Our experience at Holiday Ford was exceptional. This was our second purchase from this dealership. In both cases everyone we spoke to were so pleasant and went out of their way to make sure all our questions were answered. Can't say enough good things about all the staff.

William Potter

Excellent service, salesman was very knowledgeable, we were on a time constraint that day, He offered to meet with us again, at our convenience. Stressed to us that if we had any questions, he was available any time, any day. Would definitely recommend David Grant, and Holiday Ford for next automobile purchase.

Steph

Disappointed by my experience at the quick lane. When buying a vehicle at Ford they push you to buy the maintenance package. Once you have that and have paid for all your services they do not seem to care about the service they provide you. Dropped off my keys before my appt but the doors were locked as the lady was on lunch so I put the keys in the lock box. I then went above and beyond and called to make sure they received my keys and they confirmed. I didn’t even have to call but I did to double check. Two hours later the lady said they never received keys. I then had to wait even longer. I was not able to wait so had to find a ride back the next day. Very frustrating and I would not recommend service here.

James Troy

Ben in the autobody shop is amazing! His customer service skills are above all. He keeps you up to date , informed and will answer any of your questions at anytime. His team did a great job fixing my car . Thanks to them also. Very happy with the service and especially Ben.

Betty Rose

Always pleased with the way I have been treated at your facility.

Valery Philip

Holiday Ford Lincoln were very friendly and helpful. They provided a shuttle for me while I was waiting for the service on my vehicle. I would recommend Holiday Ford Lincoln.

Tim Northey

The bad experience started Friday afternoon when they tried to change my Monday appointment time via text message. It was as if they had already changed it and were asking me to agree to it without so much as a phone call. After securing my original time I brought vehicle in for the block heater recall after already trying to get it fixed under warranty the previous year. Service advisor acted like they had no record of it and stated that they would need to perform the initial inspection again to satisfy the recall requirement. Inspection passed once again and I was sent on my way with my block heater still tripping GFI's. This dealership seems more concerned with following process than listening to the customer. I received a standard text message from the service advisor while I was sitting in the waiting room 15 feet away. I was also offered a shuttle which would have made it an all day job when it ended up being done in a half hour. In summary this dealership has no respect for peoples time and is more concerned about following Ford process than actually fixing vehicles.

Jim McLellan

I was very pleased with the level of professionalism provided by David Grant my Poduct Advisor. My wife and I test drove a vehicle at Holiday Ford and found the level of service and interest by David exceptional. I needed David and the Holiday team to work closely with me to have a successful vehicle sale. Due to my busy international travel schedule I asked that most of the sale paperwork and requirements would need to be done through phone calls and e mails, the Holiday team provided excellent detail and service to complete my purchase on schedule and with out issue. I highly recommend David and the Holiday team!

David and Pat Barr

I stopped in for an oil and filter change as usual. Everything went well and I was treated as a valued customer. I would make one suggestion though. I find the smell of the tires stored in the customer waiting room to be very offensive and I would strongly suggest that you find another area to store these strong smelling tires. I do feel sorry for your workers who have to spend their whole day in this unpleasant environment! I have noticed this problem on other visits but this is the first time I have brought it to your attention. Every thing except the smell was great, of the tires was great. Why do the questions if you do not respond!!! Cheers David Barr

denvers whalen

Great experience buying my new car! Really appreciate the help I got from Adam finding the right car for me!

Evan Morrison

Service was done correctly and fast. Service staff however need a lesson in customer service. Jen handled my service, after missing an update call from her it took three separate phone calls and two left messages to hear back. After finally getting through to her she said they would call in about an hour when it was ready, two hours later I came and it was ready with no phone call, wonder how long it would sit there till I got one. She also quoted me on the price when asked how much. She said total would be about $250 less then was it was. All in all if you can, just go to another shop or Lindsay if you can.

Lynn LeBel

Josh and Jen were both so helpful and terrific. Thanks for the pleasant experience

Noah Summers

I am very happy with the service I received. Everyone I spoke to was courteous and friendly. There is a high likelihood I’ll return to Holiday Ford in the future, after my experience there. I believe I was served by Cheyenne at the quick lane desk, who was A+ for customer experience.

Wolvespride the first

Late night drive home had bad feelings about my ' 08, F150 performance. Lots of strange things going on prompted me to have it towed. First issue was a power steering line failure. Fixed. Then road test because of transmission concern, after inspection found Planetary gear failure. Sourcing was quick and rebuild of transmission done onsite. Comedy of issues delayed repair but, it was done right and with exceptional value. All other issues were discussed and as usual I am very satisfied with the outcome. Holiday Ford service department did outstanding repair work on what I know was a lot of work. Kudos to "Mark" who has the patience of an elephant in making sure I was up to date with stuff and walking me through everything done. Awesome outcome.