Reviews of Smiths Falls Kia (Car Concessionaire)

Cecely Moir

I've never had a bad experience at Smith's Falls Kia! I drive from Carleton Place just for the service!!

Charles Nugent

A good mechanic is worth their weight in gold. Have been a loyal customer of Smiths Falls Kia for over 6 years and have always been treated fairly and honestly. Will not hesitate to purchase a new Kia when the time is right. Smiths Falls Kia, highly recommended.

Maggie Daye

Got a great deal on second hand car easy to make a deal with

Chantel Shaw

Great service

fiona burwell

I had to get towed in after my tire blew up on the side of the highway, and I had impeccable service. Billy & Mike we’re extremely efficient and kind while helping me through this process. I was in and out in no time with a very small price to pay for their help! I can not recommend them enough and am very thankful for their assistance!

Cedrick Foley

Could have bought a car in Ottawa or Gatineau, but I’m very happy I kept it local. From the get go the staff were friendly and accommodating without any sort of pushy sales tactics. They didn’t have the trim I wanted so they searched for it and found what I needed. They got my car from Toronto to smiths Falls very quickly. I couldn’t ask for a more pleasurable experience when purchasing a new vehicle. Nolan started me off and went on vacation (thanks for the help Nolan) and Ashley took over. She was easy to work with. Communication was excellent and it was a pain free process. If you’re buying a Kia, or looking for one... KEEP IT LOCAL, this dealership will work hard to make sure things work out for YOU! So far, I would 100% recommend this dealership.

Dave Pringle

Got a great deal on a 2012 Sorento...Big thanks!????????

Tricia Pigden

Great sales staff, & The Sales manager is outstanding

Christine Brown

I've bought my last 4 vehicles here with regular maintenance being done here. Staff are friendly, professional & attentive. I have never had an issue with any of my vehicles, trading each on my upgrades. I wouldn't go anywhere else.

Rob Gilhuly

Used their online form for my first contact with Smiths Fall Kia, they responded promptly. My safety recall scheduled and it was completed in just over an hour and a half. Polite and friendly service department for my first visit to Smiths Falls Kia.

john ewing

Though the current situation is probably not the best time to judge a car dealership, this was such a painless, actually pleasant experience. It was just a test drive today, but the plan is to proceed with a purchase. Hopefully, the actual deed will be just as good.

Chris and Sally Finnson

I had a vehicle safetied here. It was bought from a friend of Tony Reuvers (the service manager at kia) He swore to me it was safe after I brought it back claiming safety issues and a busted lower interchange arm and driver side control arm. I took it 3 other mechanics and one other service manager and they deemed it extremely unsafe and a write off. So if you make friends with Tony and need a safety pushed through on an unsafe vehicle ... Smiths falls Kia is your place to be!

David Brooks (Sailordave)

Fast and professional. Coffee provided while waiting.

I am Who I am

Kind of pricy

Brian Carty

We just bought our first Kia from Smiths Falls Kia and it was a very pleasant experience. Mike, our salesman, was very friendly, and there was absolutely no pressure to buy. Robert, the sales manager, went out of his way to get us the colour and model of car that we wanted and he kept us informed at every step of the process. The entire buying experience went very smoothly and the car was licensed and ready when promised. We will be back for sure.

Gerry Gannon

Great service as always.

Jason Wylie

This Kia dealership is a joke. Funny how they are slow and all other kia dealerships are swamped.. Must be the blob eating mcdonalds and being rude to costumers. If you hate you life that much...maybe you should jump.

Riq Turner

Love our new KIA Sedona Van

David Wiens

If you're looking for a great car and don't care for nosey, pushy sales reps, or outrageous prices, you've just got to try a KIA to get the great car, and find it at Smiths Falls Kia to get the best sales staff. Really!

Victoria

The staff were very friendly and helpful and pleasant to deal with

amy kirkham

Friendly and helpful staff. I felt very safe in there clean, sanitized waiting area. I’ll definitely be back for future services. I also love buying my vehicles from Mike. Great, honest guy to deal with. Thanks Kia Smiths Falls!

Richard D. Rooney

Top notch service as always, thank you to the whole team. RDR

Anne Banks

Excellent service!!! Highly recommend them. Thanks Smith Falls Kia!

Delbert Crawford

Service was great

Rita Sampson

I was shopping for a new car, and when I went to Smiths Falls Kia, I knew I was in the right place. They have very affordable vehicles that run and look great. I found the staff was very helpful not at all pushy, like you find at some dealerships. The staff was also very knowledgeable about all of their inventory and able to answer any questions I had. Left with a new Kia that looks sleek, runs perfect at an affordable price!

C# Bootcamp

Well my last visit was for an oil change on my Forte. I have no problem with the quality of the work. You guys have always treated us good but I wish I had been called before you replaced my headlight bulb. I didn’t ask you to do that because I had already bought one and planned to install it myself.

M Sills

We recently purchased a new 2021 KIA Soul at the Smiths Falls location. Our sales person was Justin Laplante and he made our experience from start to finish a stress free time. His attention to detail was outstanding. We would highly recommend this dealership and Justin to anyone considering a purchase. Thanks so much Justin.

Gwen Maclean

I had a wonderful visit with Mike Kingston. He was very helpful and a pleasure to work with. I went looking for a vehicle and left with one. I would highly recommend this place.

Rick Stevenson

My wife and I have bought from KIA Smiths Falls years before and were pleased with the great quality of their vehicles. We were in need of a family car upgrade so where else to go, but back to Smiths Falls KIA. Staff was friendly, patient and knowledgeable. Left happy and with a new Forte. I’m sure this KIA will last just as long as the first one, if not longer

Jessica Holly

I am so happy with the service I received at Smiths Falls KIA the other day. I test drove a couple vehicles and was very pleased with how all of them drove. The quality, look and feel of KIA’s vehicles is very impressive. The staff was patient as I took my time testing and finding out the specs on each vehicle. I always choose KIA as they are well made, great warranty and affordable prices.

Jason Hanson

Brought in my car the other day for a maintenance check. The staff was friendly and patient with me and listened to any concerns I had about my car. They explained everything to me and to my surprise the fix was covered under warranty. Great service and Great Performance. 5 stars!!

Laurie Sharp

My truck fixed

Nic Dee

Jim MacPherson was great! No pressure, very informative. Finally, I don't feel like I have to hide when I get to a dealership. KIA ownership may be in my future.

Ranger Ranger

Horrible customer service. I was interested in buying from their location so I sent an email. The salesperson explained that they were getting alot of interest on that vehicle and that I didnt need to email them any further. Could not believe this response. Save yourself the trouble and just buy in Ottawa.

Nadia Finik

I have always been happy with the service and professional staff.The last appointment was to have recall regarding computer update.All sanitary and distancing protocols were followed and the update was quickly done

Paul Price

The only reason this has "1" Star is this is the only way I can get the message across If looking to be employed with this dealer group, don't bother!!! worst employer in all my 40 years in the work force, would never recommend this group for any business. Work environment toxic.

Trevor Phillips

Just purchased a used forte. Set up an appointment for a recall. Service counter person was very polite and knowledgeable.

Ben Hedges

I was shopping for a new car, but it was difficult with my busy work schedule. When I called KIA there were very friendly on the phone and when they heard my issue, they worked with my schedule so that I would have time to come in, meet with an agent and look around. They really went the extra mile and made me feel like my business was important to them. I ended up leaving with a KIA Sedona and I couldn’t be happier.

April Hare

Amazing customer service. Very upfront about prices, and went the extra mile to help us get the lowest price on parts. We have purchased all of our vehicles from Smiths Falls Kia and will continue to do so.

Gloria Tennant-Shaw

Great place not just to go for buying a car but if you have a problem like holding up your radio you can go back a year later and they come out and do it for you great service great people great personality and all-around great place to go Thanks Kia keep up the great work Gloria Gail

Pat Tinkess

Great service. Friendly and knowledgeable staff. Mechanics are efficient and fast. Also loved the detailing when we had it done a year ago!????

megan Knight

Purchased a Kia Seltos from them during a pandemic. They were amazing to work with! I recently went for an oil change and it was fast and staff was friendly! Thanks Kia Smiths falls!

anna riley

Great place. Unfortunately were not able to service my EV because they are not authorized but friendly and helpful all the same. I will keep hoping that they will serves EVs in the future.

mark keegan

Christmas 2018 i was ask by my mom to have her car looked at because it makes a funny noise when you turn the wheel. i took the car to Kia in Smiths Falls where she bought the car. they looked at it and said the frame is rusted through and there is no warranty that covers that. i took the car home like they said and never to drive it again. on further investigating, mom had bought the premium rust protection plan for her beloved car the day she bought it new. right in bold black and white it states this rust protection is good for as long as the original owner of the car. This was all working good but the A frame on the front of the car was rotted completely away. and her warranty said the frames and cross members and seams and all rust is covered. The thing that breaks my heart is they came and picked up the car with a kid driving the car back to the Kia. they did not even tow it? if car was that bad why not tow it? Kia stated that the people who make the electronic rust box, their warranty is only ten years. But the purchase contract says the life of the car with the original owner. Kia said they will fix the car for about 2000.00 and they did. but the bill was 2500.00 But the bigger picture is that Kia is putting these same systems in their cars still to this day and they still do not say warranty only good for ten years. This is Kia's fault for not reading their own contracts and owning up to the mistake. They should give my mother back her money they stole from her as if she was with out any warranty at all. My Mom is over 80 years old lives on a fixed income and needs her car for Medical appointments and paying her bills and getting grocery's. My Mom worked and lives in Smiths Falls for many years. I spoke to a very nice woman manager at Kia the day after the car was inspected and told her my Mom needs her car as it is Christmas time. A show of human kindness would go a long way, to making my Mom feel good. But no, they stole her car and drove it away with out leaving a courtesy car to use while they found out a way to Scrooge my Mom out of 2500.00. for their lawyers mistake on the oversite on warranty they gave in writing and signed back 12 years ago. My first car deal, the sales men said if it was not written down on paper it didn't happen. well it is written down on paper and signed and it still means nothing. Kia, i hope your proud of your self for screwing another Senior citizen Woman Customer out of her hard earned cash. Mom, i am so sorry i could not fix this problem for you before i had to fly back west for work. You all ways could fix my problems sorry for letting you down. I am hoping the Kia Dealership in Smiths Falls Ontario will do the right thing and give you your money back, stand by the original purchase contract warranty, and apologize for treating you like just another line on the Kia ledger / balance sheet. I hope they will see you as a human that needs compassion, not a $$$$$ value. Love all ways Mom. your son Mark

Bob Taylor

Service was excellent! They went an extra mile to get the part needed to do the repairs. Thanks to all Bob T.