Reviews of Carleton Place Ford (Car Concessionaire)

kurtis white

My father recently had the clutch replaced on his Chevy Cobalt at March Ford and the service was great. The service advisor Courtney was very helpful, efficient and friendly. Also a big thank you to Aldis and James the Service Manager for providing me with a courtesy car as I was able to drive mine. Big thumbs up to March Ford Service!! Thank You.

Julia Gendron

I had a great experience. I was quite the pain and asked several questions. Allan and Jude the ford employees I dealt with, answered all my questions and went above and beyond to get me what I wanted while always being pleasant to deal with the whole time. I love my vehicle and would recommend Carleton Ford to all of my friends. Great service, great vehicle and most importantly great customer service. Thanks Carleton Ford :)

Mike MacGregor

My experiences with Carleton Place Ford have been very good. They have been very helpful with the numerous visits for dual clutch assemblies and transmission control units in my 2013 Focus. Recently, I purchased a Ford Extended Service Plan (ESP) and a Ford Maintenance Protection Plan (FMPP) for my 2020 Ford Edge. Ran Hao looked after me for this purchase. He answered all of my questions and processed the purchase. Thank-you, Ran, for your help.

Kadri Lawrence

Let's be honest, buying a vehicle can be a pain in the butt. When our truck was in an accident less than 2 weeks before having to move across the country, we dreaded having this one more thing to worry about. Anthony was absolutely wonderful in getting us into a stunning pre-owned truck, and so fast considering our tight timeline to work with. He was professional, personable and made the whole experience effortless. Ran was very thorough and helpful with the warranty and paperwork. Overall, the best vehicle purchasing experience we've ever had and would definitely recommend to others.

Sara Duchesne

Being a long time Ford customer, i have learned somethings. You either love Fords or you don't. We are like Leafs fans and no matter how our team is doing, we always cheer for our team. I cheer for team Ford. The New Carleton Ford is just that; NEW. It's not March Ford, with its rude staff, overpriced services and lack of personal attention. It's NEW. New management, new owners and new ideas. I typically drive 1000km a week for work in very rural areas of the county and I need a reliable vehicle. I also know so little about vehicles that I depend heavily on the experts. The service department at Carleton Ford is great. Judy leads an amazing team of friendly staff who know their stuff. Their prices are fair( trust me I am cheap and have searched high and low for the best deals) but its more then that. They are welcoming and kind and quite frankly give a damn about how safe and efficient your car is running. I know we all had bad experiences with March Ford, but try Carleton Ford. Same building but a whole new perspective on business.

C Trillard

I had a major electrical problem with my Ford Focus which I have a maintenance plan on with another dealer in Lindsay. On my 4 hour drive home from Ottawa my screen went black and I stopped in for some quick advice from this dealer. Unfortunately I lost his card but the man in charge of service along with Bart I believe were just wonderful. They did a simple reset and got me going and did not ask for a penny even though they could have charged me for their time. If I was in Ottawa I would buy a vehicle off them without hesitation. Really great service. Thanks guys!

Rob McLeod

Very good experience purchasing a new Ranger. Anthony had to work his tail off to find one that meet my specifications. This is the 4th vehicle I've purchased or leased from this dealership and everyone I felt well rested and respected. Keep up the good work

Mr. Rice

Absolutely hassle free, great experience start to finish! Went in looking at a 2016 f150, ended up with a brand new one! Great incentives, sales team was awesome, financing manager Anthony was great to deal with, definitely doing business at Carleton Ford in the future. Thanks guys and gals for putting me in my dream truck! Much appreciated.

Wayne Throop

I recently had a very good experience with Carleton Ford service. I initially went in for regular servicing and to have my snow tires put on but they found a few unexpected issues with my vehicle that needed to be addressed. On short notice they were able to get the parts they needed and complete all the work the same day. Fortunately, they had a loaner car available at the time and everything worked out perfectly. I was very satisfied with their services.

Ian Howard

Very professional and accommodating sales team – persistent follow-ups to my initial contact; flexible to my schedule for test drives; and delivered the perfect truck for me at a decent price. Highly recommended!!

Jeff Quigley

Great bunch of people who made buying our new car super easy. Thanks to Josh and Anthony for doing EVERYTHING. We just walked in, signed, and drove off. They did all the work for us. Compared to other Ford dealerships close by, CPF delivers! Thanks!!!

E- Babes

Going to any dealership was not in my top ten things I like to do. However my visit to Carleton place Ford was the best move I made. Thanks to Eli Nesrallah I’ve seen the light. I purchased a 2018 GMC at a good price and received top dollar for my used truck, I’ll call that a WIN! My wife will be looking for a new vehicle next year and Yes Carleton place ford will be our first stop. Thanks for a wonderful experience.

Anna-Lisa Marcano-Laurin

I didn't purchase my car through this dealership, but I have to deal with them to service our car. I find the customer service lacking, the representative that answer's the phone to book appointments comes off rude and cold. Other than that we have not had any issues with the work done on our vehicle, also we love that they have a loner car when our car is in the shop.

DAVID BOYD

Our family was looking for a new Ford Explorer. We went to many of the dealerships looking for the right deal for us but came up empty handed. My co worker suggested Carleton Ford so we called in talked to the sales expert David Pilon. Right from the get go he had us laughing and going through the vehicles we requested to view. Not once was he pushing for a sale listened to what we wanted and new everything about the vehicle. When we found the right vehicle he explained everything on the contract also meet the payments for our budget. I was shocked I spent over a month dealing with sale people not getting anywhere. Just want to say thanks for the amazing experience buying from Carleton Ford and David Pilon. Boyd Family!!!

Kim Grant

Brought my Focus in for tire change over and regular maintenance. I love that the service advisors are women. It certainly makes me feel more comfortable. I appreciated that they looked at my previous history and adjusted my charges as a result. Lisa made sure to keep my brake pads to show me and explain to me how they had eroded. They also gave me a loaner without me having to request it. I truly appreciate their great service and attention to detail! I had a great experience purchasing my new Ford Focus from Pierre! I love my new ride! From start to finish Pierre had a no pressure approach allowing the car and it's features to make the sale. Every feature was explained and demonstrated when I picked up my Focus. Pierre is also available for after sales service, to answer any questions or just to pop by the dealership to say hi! Thank you so much for such a great experience! Visit The New March Ford you will be impressed!

Andre Duval

Took my Ford truck in to the service department for a minor issue. Lisa in Service was very helpful, professional and very courteous. I'll come back.

Yuri York

I’m very pleased to write this review. I just purchased a brand new 2018 F150 from Carleton Ford and I have to say I really had a great experience. First of all, they are a smaller dealership, so you are treated as a valued customer not as just a number (I felt this way with some other dealers) Consequently, they gave me a great deal on my trade and on the new truck. They outfitted my new truck with “cool” level kit, tires, exhaust. I had some concerns, they addressed them all without a hassle or BS. Honestly, they keep doing things for me I felt bad they they are putting so much money and efforts on top of an amazing deal. I live in Stittsville, so it’s not too far for me to drive, but even if I was living in Orleans, it would be well worth the time to come to these guys. I highly, highly recommend this dealership to anyone looking for a Ford.

Jennifer Mcbride

Perfect buying experience. Found the exact used truck I was searching for. All minor fixes and alterations were done quickly. All buying information and small print was thoroughly covered prior to signing any paperwork.

Mark Killeen

My son bought his first car here, about 2.5 years ago, and was completely taken advantage of by the salesperson. An extended warranty was added to the price of the vehicle for $4000, without his knowledge. The salesperson only told him the monthly amount of the loan, and he felt it fit in his budget so he never questioned it. He has no paperwork for the extended warranty, nor any knowledge of how to access it. All work on the car came out of his pocket.

Joshua K

Always great service from the team at Carleton Place Ford! You never feel like a customer, but as a friend. Thank you guys!!

Alain Grandbois

I had a great experience at Carlton Place Ford from start to finish Andrij was an excellent salesperson very informative, and Anthony was amazing taking the time to explain not only once to me but took the time to break it all down and explaining it to my wife and I to make sure we understand everything and he also went to bat for us on getting us the best deal. I highly recommend this dealership to anyone looking to buy. Thank you so much for everything

Becky Brydges

Very friendly staff, punctual and not pushy to buy. They gave me a fair price for my trade and the new vehicle I purchased. The only complaints I have are they told me the small paint chips and windshield chip would be repaired when I went to pick up and they were not fixed. And the staff member who dealt with the final financing needed reminding that I had put a $500 deposit down or he would have charged me that much extra. Overall an ok experience with this dealership.

Amanda Smith

Hours aren’t too favourable, doesn’t offer the same points program as other ford dealerships so if you get servicing done you don’t get points towards future service so less desirable location for services. Staff here is awesome. Friendly and helpful.

Daniel Steeves

This dealership provides honest, professional services in a timely manner. I have purchased from them and found their pricing to be competitive. Vehicle servicing is done to Ford's quality standards and I have always received service in a timely, courteous, and professional manner.

Brittany Vihos

I brought my husbands 2010 Ford F-150 in the service department. When I called to book the vehicle in, as well as when the vehicle was dropped off, we had made it very clear that we wanted the rear differential to be replaced as there was a horrible noise coming from the rear and my mechanics at my dealership advised me that it was the rear diff. Upon your mechanics diagnosing the truck, I received a phone call to advise me that it was not in fact the rear differential making the sound, it was the 4x4 hub actuators. Next, I was told that in order to replace those, I needed two upper control arms, ball joints, and tie rod ends. Due to your service staff not giving me agreeable part quotes, I purchased the parts on my own and brought them into the shop. When I picked up the vehicle on September 6th, I took it for a drive down the road. To my surprise, the vehicle was making the same sound that was supposed to be repaired. We immediately brought it back to the dealership where I was advised to "drive the vehicle and the sound will go away." After reluctantly leaving with the truck, we took the advice that was given and drove the vehicle throughout the weekend. As I predicted, the sound did not go away. When I called and spoke to Lisa on the Monday/Tuesday regarding the situation, she had advised me that Rebecca was dealing with my file and no longer worked there so she was not privy to the repair order. After looking it over, she advised me that I had originally brought the vehicle in for SAFETY RELATED REPAIRS, and that is what was fixed on the truck. I immediately advised her that we had NEVER asked for that and ONLY wanted the loud noise the truck was making to be fixed. She told me she would call me back. A while later, she called back and advised me that it would actually be the bearings inside of the rear differential that needed to be replaced (which I find absolutely ridiculous as I had originally brought the truck in for the rear diff.)I made it very clear to Lisa that this cost would NOT be paid by myself and I would need a vehicle for the day when they complete proper repairs. She took my number and advised I would receive a call back. She then called me back and told me they would repair the truck for somewhere between $600-700 instead of the retail price of $1100. At this point, I had asked to speak to the service manager as I did not want to take my anger out on Lisa. She advised I would get a call from your service manager, Jason. I HAVE BEEN WAITING OVER TWO WEEKS TO RECEIVE A CALL BACK FROM JASON. I have called the dealership NUMEROUS times asking for an update. Still nothing. I have now sent an email to Kevin, the general manager and am awaiting a response. When I receive a response, hopefully my review will change for the better but as of now I felt a buyer beware for the service department had to be shared.

Jamie L

Great straightforward process for buying a used car with Dave, answered all our questions and needs honestly! Great experience overall. Would definitely recommend.

Ashley Knapton

I have been taking my fleet vehicle to Carleton Place Ford for service regularly for a couple years. I am always pleased with the ease of working with the service staff and the efficiency of getting the work I need done. Bonus points for dealing with the fleet company and having loaner vehicles. Highly recommend.

Richard Ramsay

The salesman was very helpful and accomodating. I was impressed with the delivery of the vehicle, it was clean and ready for me when I arrived. I am a senior and have purchsed many vehicles in my time, this is the first vehicle that was delived with a full tank of gas which was appreciated. When the time comes, I would definately return to Carleton Place Ford.

Don White

Another satisfactory experience at Carleton Place Ford on September 20. I had the Multifunction switch controlling signal lights and headlights as well as the Master Power Window Control switches replaced on my 2007 Ford F-150. Was in and out in slightly over an hour. Always enjoy dealing with the very pleasant Service staff.

Laci Manchester

I was very pleased with the service I recieved from Neil as well as Junior. They listened to what I wanted, understood what I didn't want and found me a great vehicle to suit my needs. They interacted with my daughter and myself with personable respect and friendliness.

Anne Charette

I like cars, and I like people, but buying a car from a salesperson strikes fear in most of us! The happy outcome in this story is that Anthony is a really good guy, and has patience up the hoop for skittish, potential runners, and was always willing to work with us no matter how many times we faltered!! The business and financial staff were also willing to work with us, and we all managed to close a deal that made me feel really good! So thanks to Carleton Place Ford for doing a great job.

Judith McCormick

I have been dealing with this business for many years. I find the service department very responsive. I always get a timely appointment and am treated very well. I often deal with Lisa, who is very professional, knowledgeable and friendly. The quality of work is always exceptional. I hope to purchase my next car there and continue my association with them.

K Deugo

Another excellent experience with getting a oil change!! With Covid rules, they had it covered!! A nice warm car (with heated seats!!) to wait in and listen to tunes! Not too long before Lisa knocked on the window, all done!! Thanks everyone!!!

Shirley Jennings

I've always had timely, affordable, professional service from Carleton Ford. When my 'baby' is returned home, she looks so wholesome, clean and tidy and she's still running like a dream after eleven years. Can you ask for more? Thank you Carleton Place Ford.

Margaret Birse

We had a very good experience buying our new car at March Ford. We chose March Ford as our other car is serviced there and we were really happy with the treatment we received. We also wanted to support a local business; an important thing to us. Dan was really helpful, pointing out deals etc. and the rest of the team were friendly and welcoming. We found the time on the finance aspect a bit long but again really friendly and with a flexible approach to our needs. We had to bring our grandson with us to pick up the car and thank goodness for Duffy and his mints!! He and the rest of the team helped entertain the little guy so we could complete the paperwork and get on the road. These days it's rare to find a business with an entire team infused with the such a high level of customer service and a genuine understanding that if you look after the people the sales will happen!!

Melanie Bergeron

Had a fantastic experience buying my vehicle from Carleton Place Ford. Anthony was great to work with. He was a one-stop shop for all of my questions and made car buying a worry-free experience. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Anthony if you're in the market for a new or slightly used vehicle.

Liam Benn

Phenominal service, my warranty was about to run out and they checked over my whole car and fixed issues that I was unaware of, they put time into fixing your car and making sure it’s done well

Sue McCooeye

Looking at a trucks in sister dealership in Kingston and was told 1 truck was sent to Carleton Ford and the other not available. They are now advertising both trucks. When I went to start your purchase price increased by $2000.00 when I chose to pay cash. No thanks just lost my purchase.

Laurie McIntosh

We really had no idea what vehicle we wanted to get to replace our car. We spent quite a bit of time stopping in and test driving or asking questions at Carloft. Neil was great! He was happy to take time to answer our questions or find out the answers if he didn’t know. He encouraged us to drive as many vehicles as we needed to find the right one. I definitely recommend Neil to anyone looking for a new to you car.

Samantha Glavine

Had a bad experience with this dealership... Contacted dealership to book a test drive and the customer care team got back to me very quickly to book an appointment which was great. However, after driving all the way out to the dealership, they didn't have the car on the lot and did not know where it was. The sales manager ensure he would locate the vehicle and give me a call the next morning, promising to get the car and bring it to me to test drive. I never received a call from the sales manager and when I contacted the dealership again in regards to the vehicle, also received no response. Very unprofessional in my opinion. Do not book a test drive when you know you don't have the vehicle and have the curtesy to contact your customers back. Not happy with my experience and will not be shopping at this dealership again. Update: Manager reached out to me to try and reconcile the bad experience, and attempted to find another vehicle since the one I was looking at sold. Unable to find one at their dealership, I am looking elsewhere

Martin Renaud

I'm not someone who writes a lot of reviews. I recently bought a F 150 from Carleton Place Ford and the experience was incredible. Anthony in sales was upfront and honest about everything and went way out of his way to make sure all of my needs were met. If you are shopping in the Carleton Place area, then I would strongly recommend you check them out. Martin Renaud

dahkota shay

Amazing service provided by Darren at Ford in Carleton Place, ON. I recommend them to anyone that is looking to buy or lease a new vehicle, or for any of your automotive needs. Ford still offers appraisals along with many other services that is sure to benefit you, and for the best prices around. Very pleased to my visit to Ford.

Jason Knor

Drove in from Ottawa to Carleton Place, truck started smoking, pulled in to Ford Dealership - right away they signed me in, gave me a car without any questions, then later that afternoon called me back as truck was repaired (new water pump) - very happy with this service!

Jared Hall

I had an excellent experience with march ford to say the least. My sales representative Tammy was very honest and very hard working to make my deal come through. The owner offered me upgraded comfort to help in my decision making. I was extremely impressed at how easy and stress free this purchase was especially after my previous dealership experience. I will be a repeat customer 100%. Thank you all at march ford! Jared

Scott B

My wife and myself have been interested in buying a truck for some time and have been weighing out the Pro’s and con’s. I test drove a F150 and was in love a little with the whole experience. I’m a Carleton Place lad and wanted to give our business to the small town company so I walked into Carleton Place Ford and was quickly introduced to Darren the sales person. He has a great understanding of the ford product and was able to quickly assess our needs and steer me in the right direction. I felt that working with Darren made our interaction with ford a great experience. He is a fine salesmen and I would be happy to refer anyone interested in purchasing a ford his way. Thank you Darren for everything and we wish you all the best and look forward to working with you again.

SuperLove

Great Experience from start to finish! Joshua or “Joshy” as I call him was excellent. Not pushy, and answered all our questions. He let us test drive any car we wanted. We bought a 2019 Ford Edge and are so happy with our vehicle. Josh even followed up with us after our purchase. Would reccomend this dealership. They go out of there way for clients.

Brian Moreau

My experience at Carleton Place Ford was a good one. Everyone that I dealt with were friendly and nolagable. I dealt with Tammy for the perchance of my new 2018 F150 and I found she was working to get me the best deal possible. Over all I would definitely recommend Carleton Place Ford to friends and family.

Jim Willis

Martin and Anthony sold me my 3rd F150 in 3 years. Outstanding people. Lisa in Service is always helpful. I don’t even shop around now when buying vehicles. Integrity

robert gordon

The sale and financing staff where awesome and worked with me to get a deal that worked with what I was expecting and made me feel comfortable with the new purchase. I would recommend Carleton Place Ford to all my friends and family if they are in the hunt for a new vehicle or a new place to service their vehicles.

Jessica Norman

We recently visited Carleton Place Ford looking for a new SUV. Josh helped us out in leasing our new Ford Edge. He was extremely professional, knowledgeable and was lovely to work with. He made sure we had all our bases covered and got the right vehicle for our needs. We would highly recommend Carleton Place Ford - and thank you Josh for the great experience!

Bob Johnstone

I found an honest attempt to service my concerns on my former Explorer and when the issue was fixed, and because the vehicle was towed to the garage It was necessary for them to return my vehicle. Considering we live many miles away in a rural location . Wonderfull that they arrived with my car fully deliveredi

Greg Mikula

They fixed 2 recalls on my vehicle. I have never had my car in and out of a garage as fast before. Very happy with the service.

Scott Grace

Very happy with my new purchase at March Ford. I would highly recommend buying your next vehicle here. Tammy and John made my truck buying experience a breeze. Unlike other dealerships they are not pushy and try to meet your every need. Tammy was quick to respond to any question and worked tirelessly to find the truck that I wanted. I would definitely advise to give them a chance to earn your business. You'll be glad you did

Rick Pilon

After visiting a couple of dealerships in Ottawa, dealing with Pierre and John at March was so much more relaxed. They were very informative and went out of their way to find the F150 we wanted. Thanks guys. Follow up after three years dealing with them. Service has always been excellent. We just had the truck in for service and detailing and it came back impeccable. They drove my wife home, but even offered a loaner since they were busy and it was going to take longer than expected. We will definitely be going back.

KEN JOHNSON

Just purchased a new 2020 Ranger from Carleton Place Ford. My sales rep Anthony did everything to ensure my vehicle could be located. Thanks Anthony for a very smooth and no pressure sale, this was much appreciated and certainly shows the difference between a small town dealership compared to the city.

Jim Hiscoe

The Service Adviser was friendly and efficient and advised me of a few issues that could be dealt with in the future. I was satisfied with the service and the cost. I will return for future service.

david p

Bought my New 2020 F150, and I love it, Carleton Place Ford had the best price for the options included with this truck. Anthony and all the staff were a real pleasure to work with. I would highly recommend CP Ford

Stephen Marcos

I had recently purchased a new truck from Carleton Place Ford and give this dealership 5 out of 5. I had dealt with Eli who was absolutely amazing throughout the whole process. He answered all my questions and showed great patience. Ran from finance was also great. He explained all options available and was super friendly. Lastly the upper management was also great, they called me to see how my experience was, and went above and beyond to make sure I was happy with my purchase. If you are looking for a Ford and want exceptional customer service, I would recommended over and over again.

Melanie Arbour

Quick response to initial email inquiry. Timely responses with answers, alternatives, pricing and advice through follow up emails. Not pushy, no nuisance communications. Competitive labour rates. Delivered service and products as expected without delays. No surprises ( no additional unexpected costs or fees) , easy process, no complaints. I definitely recommend for any service needs. Additionally based on the nice experience, I would start here for any future Ford purchases.

Dan Ermolaev

Huge Thank You to Lisa, Jason, Bruce and technician who worked on my vehicle. I drive an older 2011 Ford Crown Vic that developed an axle seal leak on drivers side. Lisa provided me with an estimate, Jason ordered seal and Bruce coordinated work in the shop as I was waiting for my vehicle. After approximately an hour, I was informed that most likely I will need a new ABS sensor as an existing sensor is seized and difficult to remove and technician is doing his best. I was provided with a service loaner -- a brand new Ford Ecosport and was told that most likely my vehicle would be completed late afternoon. To my surprise I received a text from Lisa before lunch saying that my vehicle is completed and existing ABS sensor was saved. I cannot thank enough Carleton Place Ford Service Team and would not hesitate to recommend Carleton Place Ford to any Ford owner !!!

Derek Boehm

Purchasing a used vehicle from Carleton Place ford has proven to be a fantastic experience through and through. They stand by their product, are committed to excellence, and exude integrity. I spent months shopping for the right truck for our family. Dealing with their sales team was easy. They listened, respected my budget, and acknowledged what kind of specs were required. They are knowledgeable and use an honest approach which was refreshing. I was given a very fair price for my vehicle and they followed through correcting any issues that were identified prior to purchasing. Unfortunately I did have serious issues with the truck post purchase that ultimately Ford should have taken care of under warranty (but opted not to). Thankfully, Carleton Place Ford stepped up and fixed the mechanical issues which would have otherwise turned out to be catastrophic. They went above and beyond to make sure my family still had a truck that was reliable and worthy of the Ford name. They succeeded where Ford Motor Company failed. Not many dealerships would have followed through the way they did. I greatly recommend shopping and purchasing from Carleton Place Ford if you're in the market for a new or used vehicle. I would also like to mention their Technical crew is top notch. Thanks very much guys.

Peter Hunt

I originally came to the dealership because of the great service department. When I recently expressed an interest in upgrading my F150, Josh and Martin put together an offer that I couldn't refuse. Everyone I've dealt with has been very professional and I'm very satisfied with Carleton Place Ford.

Mark V

Their service department is ridiculous! I brought my Ford Taurus in earlier this winter to diagnose a problem of a smell of gear oil in the cabin! It took them close to 2 full hours to come back and tell me I had a leak from my PTO (and I was also told they had topped up the oil level). I literally got billed a couple hundred bucks for them to tell me I have a leak! I then had an appointment at Tim's Service Center (who I might add is one of the best and most honest mechanics you will find, who always keeps your best interests financially and safety in mind) about a week later for an oil change...both him and I looked under the vehicle and in less than 10 minutes looked at each other and said here's the leak! He then changed my oil (with synthetic) and I left only having to pay $89! Oh and by the way, he said there was absolutely zero evidence that Ford had topped up my oil level in the PTO. Not even oil residue was visible at the fill plug... Let alone the fill plug seemed to have been in for a long time as it was hard to remove (further evidence ford never topped up the oil level). Honestly? 200 dollars to tell me I have a leak from Ford? Ridiculous! Dealers have not earned my trust, and this just further confirms the reasoning for my lack of trust for dealers even more!

Cristina Wallace

My purchase at Carleton Place Ford was the best vehicle purchase experience I have ever experienced! The sales rep that I worked with (Anthony) was knowledgeable, actively listened, provided options and solutions that met my needs, had a calm and pleasant demeanour, let the customer set the pace, was consistently professional, courteous, and empathetic. The business had the products I was interested in researching, helped me to choose the one that best met my needs, and was able to complete a quick turnaround for purchase. They offered me a fair trade-in value for my vehicle and were transparent with the reasons behind the trade-in value. The transaction was smooth, seamless, and painless...with no pressure or tension during negotiations. I highly recommend this business, sales rep and team!

John de Jourdan

Beyond Expectations ! On Sept. 9/21, after experiencing a road noise in my F-150, I reached out to Carleton Place Ford. My urgency was safety, so rather than book an appointment, I just showed up at the service desk. Lisa Kenny, Assistant Service Manager, greeted me and wasn’t the least concerned about no appointment. She simply wanted to determine the safety risk. After technician, Bill Seabrooke, diagnosed a damaged, very unsafe, wheel bearing, the whole assembly was immediately replaced in under 2 hours while my my wife & I waited in the very comfortable reception area. How rare this service is today - PROMPT, PROFESSIONAL & PERSONAL ! Carleton Place Ford’s mission statement reads: “ Our qualified staff is dedicated to making your vehicle safe and reliable “. This promise certainly came to life that morning for me ! Thank you Lisa, Bill, and all the Carleton Place Ford team for protecting and serving me so awesomely. John

Shelley Ippolito

Just brought home a "new to me" used vehicle.... first time in years that I've had a positive car buying experience with a large dealership. Their pricing was the best which bought me to Carleton Place for a 2020 Nissan although I live in south Ottawa. When I arrived they were ready with a better vehicle than the one i had come to see. Dave was great to work with as were the business and finance guys. Fair pricing and trade, and no pressure experience. Thanks Dave!

James Mackay

My recent service work at Carleton Place Ford was very pleasant due to the friendly and competent service staff who kept me informed of the progress of the work and presented appropriate and well considered options in a timely manner. The service staff know that your vehicle is important to you and approach tasks in a friendly and personable manner. This is not a big city "take a number and stand in line" operation. This is a small town "we want your business" and we can explain the "what is wrong and why it must be fixed" to you in plain terms dealership. I recommend Carleton Place Ford for service work.

Cate Arbour

On this my first visit to Carleton Ford, for oil and tire change, I was very satisfied. The employees at the front desk were very friendly. They seemed well informed about the car, and were able to clarify some of the issues i had about my new car. I appreciated the coffee i was offered while waiting in the pleasant waiting room. The work was completed in a timely manner. I'll be back.

Sunny R

Been to this dealership a couple times to service vehicles. We purchased new tires from this dealer - great price & great service and Jason in Parts was able to locate the hard to find tires. Was able to fit us in & we were from out of town. Happily switched the tires with a quick turn around. Went back to switch over winter tires, friendly & prompt service. Offered clean courtesy vehicle for the day. Service completed on time. They'll be our dealer for service in Eastern Ontario from now on. Thanks to all the friendly staff at Carleton Place Ford.

Bren hunter

Came here with a 2016 mustang to get a roush performance upgrade installed. Not only was the price the best anywhere around the city, but the service was amazing. The exhaust got installed with no problems, in a timely manner and sounds amazing! I unfortunately purchased the vehicle from another dealership but they have gained my trust as a customer and from now on I will be taking my vehicle here for maintenance and service. Special thanks to the manager James, he made all of this possible, I would highly recommend.

Sarah Gale

I had a great experience with Carleton Place Ford. Josh, in sales and Allen, in Finance were great. They were both honest, genuine, and very helpful from the moment I walked in the door to the moment I drove the car off the lot. They provided me with facts and numbers and let me make my own decisions without pressure. If you don’t live in Carleton Place, the dealership is worth the drive!

Albert Andrade

I was very well attended from the first call, scheduling the test drive. The entire staff was super respectful and helpful.

Kayla M

I recently purchased a 2018 Eco Boost Ford Mustang from Carleton Place Ford. Carleton Place is a little ways for me, but while calling and searching Ford Dealers for exactly what I wanted, Carleton Place Ford was the most professional, friendly and accommodating by far. I decided then it was worth the trip. I was not disappointed. My whole experience was a great one! From initial phone call to the meeting and the purchase of my car, was just so easy and pleasant. Darren and Allen are wonderful to deal with, very friendly, knowledgeable and always available. They got me exactly what I wanted without any stress or fuss. I am so happy I chose Carleton Place Ford to purchase my new Mustang. Top Notch service!! I LOVE my car! Thank you all at Carleton Place Ford, I look forward to future dealings with you! Laurie J

Jolene L

Amazing staff and service! The staff here are extremely kind, respectful and courteous, and the office itself was very well kept and clean. My family and I felt very welcomed and respected the moment we walked through the doors. Huge shoutout to Eli and Ran for helping me find my very first car! Eli was fantastic in helping me find the car I inquired about over the phone, and that same afternoon I went there to see and test drive it. He is very humble and personable, and was very knowledgeable and patient in answering any questions I had about the car. Best part was he was not pushy to the point of making me uncomfortable. Ran was also fantastic in explaining to me all the various payment options, explained every offer and policy in great detail and happily answered any questions I may have had or was not clear about. I felt very pleased throughout my first car shopping experience and would happily recommend Eli and Ran to anyone looking to purchase their next vehicle.

Jacob Bratt

Would not recommend, poor customer service and communication. I made an appointment to see two vehicles on Friday for the next day. Upon arrival they had neither car. The sales person Dave was aloof and had no knowledge or interest in the appointment. I was then called by the dealership saying I had missed my appointment. I was then called again and told both cars would be available the next day for viewing followed by a text mentioning one but not the other, I asked about the other and they said it was unavailable. I will purchase from another Ford dealership but strongly discourage visiting this one.

Dustin Chambers

Revised my review from a 3 down to a 1. Will not be visiting this dealership again. 5 months later, still have a buzzing noise in the dash which was supposed to be fixed before SUV was delivered in original purchase. Not complete. Being repaired by another dealership under warranty. Original contract was to include 2x free oil changes. I mentioned this BEFORE booking the today's oil change appointment. They scheduled the appointment but waited until appointment time AFTER I DROVE FROM OTTAWA to tell me that "there's no record of your 2x free oil changes" (the first of which they already applied, so there was only 1 remaining). Would have been nice to know that this company was not going to honor their word BEFORE I drove 100km and wasted half of my day. Original review I wish 3.5 stars was an option, or a 10 star rating system was in place so I could give a 7 to 7.5. Overall, the transaction was "good". A few eyebrow raising items - the vehicle I purchased had 8000km+ more than advertised on their main site and Auto Trader - a few miscommunications that I'll attribute to being mistaken for a browser instead of a buyer (or just plain bad luck), adding a few days and some frustration to the transaction. For anyone looking to trade your car in, make sure to go to Auto Trader and calculate the trade-in value ahead of time. As well, call other dealerships to find what they sold comparable vehicles for so that you have all your data available before walking in. If you are looking at a specific vehicle, See if they have it listed on Auto Trader as well (mine was $800 cheaper on AT than their main web site) Walking in with data, you can probably get negotiations down to just a few minutes. (also check their web site as there's an ad in the used vehicle area for free lifetime oil changes) They were very honest in pointing out any deficiencies in the new vehicle (in my case scratches and a missing spare key/fob). The "new" (to me - it's a 2017) vehicle was insanely clean and outfitted with the accessories I requested (I've had family members have nightmare scenarios with accessories but mine were 100% perfect). The mechanic was attentive to addressing the issues I listed before completing the deal. He missed one but it's minor and he assured me it's going to be addressed in the coming days - otherwise, top notch. They did wind up including a free replacement key to ensure I had 2 - unexpected but appreciated - thank you. Overall I'm very happy that I was able to find the exact vehicle I was looking for at fair market value without having to go far. It feels solid and reliable, and again, I cannot fathom how clean it was. Despite the few issues at the beginning of the process I would have no problem with considering them again in the future.

NABIL TAHAN

Thanks to Elie at Carleton Place Ford for helping me find a new 2021 F150 lariat when no others dealership In ottawa could. Elie worked with me to find the truck I wanted and made the buying process simple and easy.. I would send anyone here if they're looking for professionalism and a great experience..

Phil Putman

I purchased my 2020 Transit Connect in March 2021 including a trailer hitch to be mounted when Ford delivered it to Carleton Place Ford. 5 months later still no deliver of the hitch from Ford, so Dave Pilon sales man at Carleton Place Ford ordered an after market hitch and had it installed just in time for when I needed to use it in the middle of August 2021.

John Donlan

always a pleasant professional experience when I take my truck for service at CP Ford. They really make you feel comfortable from the moment you walk in the door.