Reviews of Tony Graham AutoEdge (Car Concessionaire)

Omair

Serviced my vehicle for an oil change, took me in during COVID 19 & did a good job I was out fairly quickly. They also performed a promo to let me know when my brakes were due. I will return as I've also booked a spring tire swap promo. Recommended to family & friends for their oil change promo as well tire swap.

Roger Delarosbil

Dealt with Rebecca, made it real easy to purchase a car without all the usual hurdles to jump through, I would recommend this quality dealership be on your short list of options for buying a car!

Ron Stoltz

Staff are friendly and accommodating. Comfortable, clean waiting area, snacks and coffee plus WiFi. Work done as requested.

Scott Miller

I had heard of the good reputation of the Tony Graham Group and was not disappointed when I travelled from Kingston to view their inventory. I found the prices fair and they made a straight forward deal when I decided to purchase a Lexus for a surprise gift for my wife. I felt they respected my time and appreciated I had travelled from out of town. I found the upper management quite easy and professional to deal with in order to satisfy their customers should any reasonable problem arise. The dealership was clean, modern and classy. Everyone I met was friendly. From the moment I opened the door and was greeted by the reception I felt like a valued customer. The customer lounge was well stocked with a nice variety of hot beverages which I appreciated. I would recommend the Tony Graham Group to friends and family and I would buy there or any of their partner dealers again. Scott R Miller, Kingston ON. 2013 Lexus RX350

Mary Wiggin

Finally got the snow tires on this week and had the car checked out for winter. Great service at AutoEdge!

Elvira S.

I had great experience buying Toyota Corolla IM with Tony Graham AutoEdge. We did paperwork electronically and I got my keys as promised! My car was clean and they even changed oil and filter. :) Kudos to Nasir and others.

Joe Shoe

Recently bought a car from them. The whole process was transparent and simple. Would definitely recommend this place to others.

Julie Gladu

What a great place for car detailing. My car looked brand new. The inside was impeccable and smelled terrific. The staff was great and friendly. I could see them smile even through their masks! I'll be going there again to get my car detailed and will also try their other services.

Breezy (BreezyBullShark)

Bought My first car here, Process was amazing! Fast and the staff were very friendly, Would recommend any new drivers looking for their first car to look here!

Justin Ward

Be very wary purchasing a vehicle from these guys. Nearly bought an absolute basket case which they were trying to pass off as a perfectly good car. Do yourself a favor and get a private inspection done. Not all is at it seems here unfortunately.

Nikita Seguin

The entire process was amazing! Starting with the call to make the appointment which was quick and easy, to the incredibly friendly and knowledgeable staff. I went in for a tire alignment which was the BEST price I found, was in and out in less than an hour! Comfortable waiting area with lots of outlets and even a table top for working on. Would absolutely recommend these guys!!

Patrick Kavanagh

I recently bought a used car from this dealership. I was disappointed in the fact that the car wasn't ready on time and someone had damaged it and they had covered it up. They put 300 kilometers on it .and chipped the windshield paint chips on the hood damaged tire. With front end damage. I for one will not be coming back. Thought they had a good reputation i was wrong

Faysal Sunba

First time going to get my BMW services. Happy with my experience

Joshua Hart

These aren't regular car salespeople. These guys genuinely care about saving you money and getting you into a safe, reliable vehicle at an affordable cost. They work within your budget and provide professional educated advice! Since purchase I have already recommended them to multiple friends. 10/10 recommend - thanks to Brandon and Rebecca for everything!

Tim Luesby

It was a pleasure buying with AutoEdge last week. Maureen Graham has earned her great reputation in the automotive retail buisiness through hard work and above average customer service. Buying a used car can be a daunting task. AutoEdge can be trusted If you are looking for a used vehicle, I highly recommend AutoEdge located in Bells Corners. Thank you Nassir and the rest of the team for exemplary sales and service. 5 well earned stars.

cindy

I saw Brandon. He was so patient with me. It was my first car purchase. He made it so easy. He maintained opened and honest communication with me throughout the whole process. I highly recommend you see him for any of your car needs. ????

Ioannis Ekonomides

This was my second visit. Again very satisfied, very decent pricing, honest approach. I ll go again for sure

Mark Meurin

My first time in Tony Graham AutoEdge facilities. I was impressed by it's cleanness, friendliness of staff and it's spaciousness.

Kait

Becca was great!! she made the whole process so simple! will definitely be back to see her in the future.

Kyle M

Just bought a vehicle with Nasir and his team, and everything worked out really well. I was an extremely difficult customer, but they were professional and cooperative throughout. I'd recommend them, and I'd feel comfortable doing business with them in the future.

The merchalor

I just bought a use but like new red civic type R from them about 2 months ago and i have to say that this car is a real beast and a beautiful looking car. I first speak with Rebecca, one of the sealer there and a really nice person. I just wish she would have been there when i went to buy the car. For the info, i'm from Quebec, so i spoke to Rebecca from the phone and by texto. When i arrived to Tony Graham with my dad, Nasir welcomed us and bring us to the car, but while we were inspecting he went do business with a other customer and it's Brandon Smith the financial services specialist who took us in charge and OMG what a wonderful human being this guy is ! So I bought the car as you can tell by the picture. I don't have much to say about the sellers, but there's something to say about the car. At first, when i was inspecting the car with my dad, when saw some kind of dirt on the wheels, but we just thought the car wasn't well wash... it was not the case. I tried to wash those wheels many time and it wouldn't disappear. I went to Honda and the told me it was stoneships and that the only way to get rid of those was to repaint the wheels...So for an over 40k and almost new vehicule, do i seem to want to repaint my car's wheel ? Also, when i'm looking to the paint on a sunny day, i can see a lot of swirls on my paint. Believe me, the car is great and Tony Graham autoedge was a great experience, but the car esthetic was not on point for a 2018 modal and 9000 kilo. I would of like if they could have fix this before. So for the price, the wheels and the paint, i give a 3,5. Tank you for reading me and sorry if my English is not the best, i speak French.

Graham Sproule

Brad gave me a quote on repairing my shattered side mirror and gave me a range in cost so I would not be surprised. He also went to the trouble of ordering the part for me as soon as possible. When I came later in the week after the part arrived, I explained my strong preference for the less expensive option if possible, given that the Toyota is quite old now. When I came out they explained they had been able to give me the less expensive option on fixing the mirror, which I really appreciated given that they could have gone for a higher one. I appreciate the integrity of Brad and his team, their competitive pricing - which seems lower than going to the official Toyota dealerships. Would highly recommend them!

Nicole Nixon

As a former member of the Tony Graham Family I already knew the service at their new AutoEdge dealership would be like no other! My intuition/past experience was right!. We were able to seamlessly trade in our 2014 Tacoma and upgrade it to a 2017 4Runner without any issues. The Staff are attentive, professional and transparent. This is what a dealership should be! We will definitely recommend AutoEdge to all of our friends and family, and we will be back in the future! I special shout out to Brandon Smith and Nasir for their customer service and professionalism.

mason

I bought a Lexus RX350 from Tony Graham Autoedge in March, I have had a great experience on this car for months, I can say that that is the most brilliant decision I have ever made on cars of going here to buy a Lexus. Wesley, who served me, did a very great job, he is very passionate and professional. A big thumbs up for him.

dave morris

I just picked up my car from Nasir and Brandon, and it was great. I highly suggest these guys if you need a vehicle.

Steph K

Absolutely fantastic experience with them. They have a great team working together with top notch service, fair prices, and most of all understanding for their customers. Buy a car from Max, you won't regret it.

Lynn Soucie

After a terrible accident where I totaled my car, I was looking for a Lexus RX 350 to replace the one I lost. I found AutoEdge. I am so glad I did! I met Max Rieu who was incredibly sincere and professional. He went WAY above and beyond to make my buying experience an exceptional one. I would highly recommend Max if you are looking to purchase a used vehicle. AutoEdge is not your typical used car place. Its top notch!! The entire team was awesome! You will NOT be disappointed!

Alex

Rebecca Hall-Schnupp, a saleswoman at AutoEdge, provides an exceptional, no-bias, no BS approach to finding the right vehicle for you.

Mark Snelgrove

Samantha Hall made our buying experience a great one. Knowledgeable, helpful and a really exceptional person.

Mehdi Kejji

I have been in so many shops in so many places… God I love this one! I wish I could meet the owner and shake his/her hand and congratulate for such a well run place. Employees, facilities, price structure, everything here was done with attention and a true desire to be the best. And they are! I’m lucky to live nearby as well so It’s a total win for me. Keep it up! We see and appreciate everything you do!

Chris H

Amazing buying experience! I came to Autoedge after i found a listing for a particular vehicle I had been searching for months. I spoke with Rebecca my entire way through making it seamless and so easy. Rebecca was absolutely amazing! New to buying from a dealership she made me feel comfortable and guided me through everything. She was able to give me detailed info whenever I contacted her, and always responded promptly. I could go on and on about how great she was. I could tell how much she cares about her customers. we spoke for over a week before i decided to make the trip from kingston to view the car. After speaking in person and seeing the car I knew i had to make a purchase from Rebecca and the amazing team over there! The car was immaculate just like the photos showed and the info i was giving. I just brought home my new baby and i can happily say I made a great choice dealing with AutoEdge! If they have a car you are looking at, don't look anywhere else. And Ask for Rebecca!

Greg B

I recently purchased a vehicle from AutoEdge. Overall, I had a very good experience. Rebecca Hall was the sales consultant that helped me with my purchase and trade-in. Rebecca is friendly, professional, transparent, and makes the entire process easy. If you're looking for a great used vehicle, go to AutoEdge and make sure you work with Rebecca because she is great! I will definitely see her again in a few months for my next purchase and trade-in.

Jon Perrette

Good service. Super friendly. Wasn't the fastest oil change I have ever gotten, but I will definitely go back.

Paula Norton

I bought a 2015 Honda CRV from Nasir. I knew what I was looking for in a vehicle and he helped me find the best one available to suite my needs. Very professional and great communication. Very happy with my experience at Tony Graham AutoEdge.

Scott Couture

Purchased a Subaru Outback recently, very pleased with it so far. Chris was very helpful and Nasir was excellent to deal with. One suggestion might be to offer customers an option to purchase new tires, battery, brakes up front like Mycar in Richmond. Had to replace my battery after 2 weeks. I understand wear and tear but I would have replaced all those items up front for a reasonable price.

Matt K

I recently bought a Mazda 3 GT and overall I am very happy with the experience and the vehicle. Part of negotiations was to have a dent in one of the rims repaired and they agreed and sent the rim to be repaired by a different shop and it came back looking like a new rim. They also showed me the inspection report and told me the small repairs they did to the vehicle based on that report. I noticed little things about the paint, like swirls in the paint and a small scratch but I am okay with this because I feel like it was a fair price for the vehicle. Overall it was a good buying experience. Thanks Nasir and Rebecca.

raunak pandey

Had an amazing experience in doing business with Autoedge. Their service department was very efficient during my recent visit to the store. Staff is very helpful and humble.

Navdeep Singh

Great service. Shout out to Nasir for excellent customer service!

Deryl Sabourin

I only had an oil change done, But WOW what an easy process. I dropped my car off for the appointment and in less than 30 min I was back in my car and on the road. Fast and efficient car care and they had the best price in Ottawa!!!

Christian Richards

I want to thank everyone at Auto Edge for my great car buying experience. The process was fast, easy and transparent. Nasir followed up on all of my requests for information, was extremely informative and professional. As someone who changes vehicles every 2 years, I can confidently say that Tony Graham dealerships are in the top tier of dealers when it comes to customer service. 11/10 would recommend to friends and family.

Tayyab Chaudry

Nasir Hadi was a delight to deal with. Made the process of purchasing a car extremely easy. Very knowledgeable and accommodating. Would definitely recommend Tony Graham AutoEdge for your next car purchase. Ask for Nasir Hadi.

Chris Haynes

First class dealership. Nasir in sales was a pleasure to deal with, would definitely recommend ????

Catherine

Brandon treated us very well during the whole process and was knowledgeable about the car’s capabilities. At no point did I feel pressured to buy a car that I didn’t want. He made sure that we were happy with our purchase. I would recommend this dealership!

David McElroy

Just had winter tire swap and oil change on my Toyota Tundra. Awesome service as always. Service department is top notch, recommend them to all my friends and family!

Omar El-Ghazal

Nasir Hadi is amazing at what he does! Not only did he make the process of buying a car relatively easy, but he also made it very evident that customer satisfaction is his top priority. The staff there are also friendly and engaging. I would definitely come back here another day in the future.

Andy Truong

Best car dealer ever. They really want to please their customers. Excellent customer service from sale managers to services apartment. Highly recommend ????. We're really happy with our car.:)

Don Cameron

Brandon was a consummate professional. We received exemplary service and our 2017 RX 350 looks immaculate.

Carlos Lopez

I recently purchase a BMW 320i xDrive from AutoEdge. My experience was quite awesome! The Sales Agent Ms. DiAnne Lafreniere was fabulous and her commitment to provide me with a competitive price was her mandate. I had the opportunity to deal with the service department as well, I wanted the newly purchase car to meet some of my preferences, in a similar way I was welcome by Mr. Bradley Dudley. The customer service was outstanding. Thank you AutoEdge for such great customer service! Carlos Lopez Ottawa, September 2021

Amir Ammar

just had a wheel alignment done, they are running an offer for 49.99. the place is new with car walk in to service, chris was great, he explained the whole process to me and showed me to their waiting area. then the car was brought to the walk in area for pick up. over all experience was great

Beau Demers

Bought a used car here with Rebecca, traded in my old one aswell. She made the whole process seamless and took the time to show me every financing option and helped me understand some key point about my new car. 10/10 professionalism and great transparency on cost, they don’t hide anything. The team here really seems awesome and real. I would definitely recommend people to come here for a new vehicle or any other service. Great job Rebecca!

Oliver Perez

Dealt with Rebecca, she is very knowledgeable and helpful when it comes to vehicle selection, product knowledge, and pricing. She never made me feel pressured at all during the process, and though I ultimately did not end up purchasing a vehicle at AutoEdge, my experience was none the less positive. I will be recommending Rebecca and AutoEdge to others!

Bakhadur Muslimov

I did a wheel alignment on my car. They have a great deal now for 50$. Excellent customer service, all people are polite, free coffee and fast service. Keep it up!

Ryan Prince

I had the pleasure of dealing with Rebecca Shnumpp and she was amazing! She was extremely knowledgeable, professional, patient but most importantly made the experience fun. She understood exactly what I was looking for and showed me some amazing options. Thanks Rebecca!

Mark Kairouz

Great experience working with Nasir Hadi on the purchase of my vehicle. I would recommend AutoEdge if your looking for a no hastle quality used vehicle.

Connor Gordon

Awesome job by Nasir to give me a great price on my first car. Very nice guy and very straight forward with us. Highly recommend!

Brad Smith

Wonderful service from the staff at Autoedge. Always bring my vehicle in for scheduled oil change. Thank you. Autoedge engine for life warranty program excellent selling feature when buying any vehicle. Would highly recommend!

Kevin Lawless

These guys were awesome. Best detailing done to our vehicle prior to pickup. Easy to deal with and very satisfied with the negotiations etc. Nasir is a good sales rep and very thorough with no pressure to purchase. Thanks.

John Lawlor

We needed a new (to us) car as ours had suddenly died. After going to a few dealerships and being a little uncomfortable with them my wife found the Autoedge website and asked a few questions on the automated response system. Nasir phoned almost immediately and spoke to my wife for about 20 minutes. We arranged an appointment the following morning for a test drive and ended up buying a 2018 CR-V. Nasir answered all of our questions and made us feel very comfortable about the purchase. I'm really enjoying our new car and will recommend Autoedge to anyone looking for a car.

Almira Salkic

I think this dealership is the best. BRANDON is the best salesperson to deal with, not pushy very caring and professional. I will recommend highly to all my friends. Love my new car(Toyota Rave 2019) Thank you Almira

td mgm

My first time at Auto Edge and definitely not the last. Great and very polite staffs, especially Brad. Quite reasonable price. Nice, clean facilities and large comfortable waiting room. Jan 2021: Went to Auto Edge for issue with Auto lock on my CRV. Once again everything was great. Auto Edge offered me a loaner when service was longer than expected. Thank you Mike (at service department).

Shaddy Saleh

Discovered this place a few years ago and i wont go anywhere else from now on, incredible service, honest people who dont pressure you and fair prices. Prices are on par with most but you get the "Tony Graham* experience which in my opinion is the best around

Liam Gruber

Just picked up my Lexus IS300 from here, overall an amazing experience with DiAnne who helped me through the whole process in buying my first car, she was patient, never put me under any pressure and was very friendly which is greatly appreciated, and Ted who helped me with pricing on tires and during delivery answering a few questions we had. Found a couple fingernails on the inside which was a bit unfortunate (It is easy to miss small stuff like that, especially on a used car so not a huge deal), but other than that I love the car and love the people here. Thank you so much!

Farhoud Talebi

Excellent selection of cars and very good service from the reception, sales team, & service team. Shoutout Nasir, Brandon, Ted, & Bradley.

Sarah Kheav

Chris booked me in last minute the very next day! He was kind, friendly, kept me up to date and made sure my car was taken care of. Dropped my car off in the morning and picked if up at the end of the day. It looks and smells so good now. Thanks Chris to you and your team! I'll definitely be back.

zachary Ihaddadene

My experience at Tony Graham was unexplainable , due to the fact that words have not been invented yet . I'm amazed at how professional everyone is , I want to personally thank Nasir without a doubt the most honest , and passionate worker at Tony Graham , fine customer service from the moment I walked in to the very end. When you decide to check out Tony Graham Auto Edge which I do recommend ,ask for Nasir he will not let you down.

Benjamin Kenny

Fantastic place to get your automotive work done. The techs know their stuff and that Service Manager is a great guy!

O.T Garcia

Received great customer service from Nasir Hadi. The staff all around very friendly. I will recommend this place to everyone looking for a vehicle.

amina chihani

A big thnak you to all the AutoEdge team especially Nasir, he was very helpful, patient and easy to deal with.

Mohamed Abou Hamed

Great place to purchase a pre-owned vehicle from! I was delivered a very pleasant buying experience by Max.

Marty Hathaway

I bought a car through the auction from this dealer and it wasn't as advertised, they refused to do anything except return the vehicle. Terrible business that doesnt care about the consumer! Ive been Trumped

Richard Gutierrez Padilla

I recently had purchased a vehicle and had excellent service. Nasir is very friendly and made the whole process smooth. I will defiantly come back in the future.

Rebecca Saab

I had my Toyota Corolla serviced at this dealership and I am so impressed by the customer service. The staff demonstrated great communicate skills and informed me of the process. They were able to resolve my issue very quickly and professionally! I will be coming back to this dealership for all my car needs!

Kerri

I just have to say excellent customer service, especially working with Sam!! She helped me find an amazing car and she was very informative, considerate and patient! She was a pleasure to work and I would definitely recommend speaking with her!

kevin lalonde

Went in for their oil change special because theres no beating the price, the service staff is extremely friendly and knowledgeable, while waiting for my oil change I went and spoke to the sales department, Samantha was extremely helpful and I very much appreciate the no pressure approach. As someone who works in the automotive industry I can definitely say that they are on my list of recommended facilities.

Ann Chaaraoui

I would like to thank Auto Edge for their assessment on my Audi’s brakes. It was my first time coming to Auto Edge, and was expecting to be told my brakes would need to be changed. Instead it was explained to me how thick the brake pads should be and that mine were well within the proper thickness. There was no charge and they even washed my car! I’d also like to comment on how nice the waiting area is with coffee service and charging station for your phones. The staff are super friendly and there are a lot of beautiful cars to look at to pass the time. I would definitely recommend having your car serviced here and I will definitely be coming back again. Thanks again.

Mike Han

CTR I picked up was great! Had some issues due to COVID, but Chris McNight contacted me and apologized for the mistakes and offered to make it right. Speak to Chris. He's a genuine guy.

Ryan Caldwell

I'm a family man, and in need of a used second vehicle , purchased a sienna here. This was by far the best experience i have had purchasing a vehicle. Nasir, class act, and the whole team, from the front desk to the management, the service team, I dealt with them all. I will be back again. This business was built properly and it shows.

Valerie Kaiser

A few months ago, we saw a nice little car with very low mileage on their (very easy to navigate) website. The reviews played a big part in our decision to consider buying from AutoEdge. The location is very clean and the staff we met were very welcoming. Our Sales Representative was Brandon who was very thorough in answering our questions and did not rush us to make a decision before we were ready. He went through warranty options (I recommend you get this, you'll see why further down) and helped us with getting winter tires, assuring us they would be put on before pickup. We went ahead with the purchase. We were quite pleased to be dealing with one person, rather than several in this transaction. The following week, we picked up and finalized the purchase of the vehicle. It was again Brandon who assisted us. While looking over the vehicle, we noticed some gunk (like from an old sticker?) and asked if a product like goo-be-gone would be okay to use on car paint, as we figured we could just handle it ourselves at home. The mechanic went ahead and removed it for us, which was a nice surprise. Exactly 3 weeks after we bought the car, it wouldn't start. After trying and checking a bunch of things, the car eventually started. This occurred after AutoEdge closed for the day, so figured I would shoot off an email to Brandon and talk to him the next day. I was certainly not expecting to hear from anyone until the next day, but I sent the email at 6:45pm and at 8:39pm I received a reply from Brandon! In the end, it was decided to keep an eye on it. Two days later, the car would not start again. My husband went through a similar process of checking things and eventually it started. The following morning, the tech at AutoEdge looked at and could not find anything wrong. The tech decided to disconnect the remote starter (fine with us since we couldn't use it anyways with no remote) to see if that was the issue. The following morning, again the car would not start. My husband called the tech to discuss and while they were talking, the car eventually started. The tech had us bring it in for a repair appointment 4 days later. This is where the warranty was important. After the repair was complete, the car has not had any issues starting. Further, they did not charge us the deductible for the repair. They absolutely took care of us! Overall a great experience and would highly recommend!

joe schnupp

I send my friends and coworkers to buy cars from rebecca! She does a great job

Dylan Gagnon

UPDATE - Within 2 weeks of purchasing the vehicle, the muffler and exhaust detached from a fixed position from the vehicle and was hanging lower than it should have and caused excessive noises when driven - I made an appointment available with my Primary Mechanic at Acura Dealership, who did an inspection and showed me that the Exhaust / muffler were welded to the vehicle and the metal holding it in place was excessively rusted and broken - Instead of commencing with the repair (800$ quoted) as they had to replace the entire exhaust / muffler because it would not be considered a proper repair otherwise; I was advised to contact the company I purchased the vehicle from to have them fix it, as the vehicle was just recently purchased. To give you background, my Primary Mechanic and I reside in Quebec where cars purchased within 30 days that have mechanical issues can be brought back to be fixed / addressed or returned if unsatisfied with no Penalties. I would like to be very CLEAR though, the welded Muffler / Exhaust was NOT done by Tony Graham AutoEdge, my Mechanic advised me that this repair would most likely have been completed approximately 3 years ago by a third party. I called Tony Graham AutoEdge and booked an appointment to have my car brought in the following week. Once Tony Graham did their assessment, I was quoted a price which was around 581$, as they said they could do a better price on parts and labor; while the price is lower than my current mechanic, I was shocked I was even being quoted a price, after buying the car 3 weeks prior and driven the car less than 10 times (I Tele-work from home). While the conversation was cordial by both Tony Graham representative and myself, I advised them that I indeed saw the issue at hand and was shocked I was not made aware of this prior to purchase (It might have influenced negotiations or final decision), I was informed that the car had passed both their Mechanics and Quebec Safety, and that they had already completed a substantial amount of repairs prior to sale; if the company felt they had already invested a substantial amount of money in the car, why not list it a higher price? (I paid the price listed). My Mechanic has a different opinion and would disagree with them and indicated that it should not have passed the Safety and should have been addressed prior to sale. At this point there was no accountability for the vehicle issue and no apologies provided - They kept repeating the fact that is was inspected and passed, despite the fact I saw the vehicle issue myself. They would not entertain the idea that perhaps that not enough of a thorough inspection was completed on their part. I advised that I would not proceed with their repair, as I in my opinion no longer had confidence in them and their work. Shortly after picking up my car, the sales Manager Chris called, in an attempt to resolve the issue. Similar to what his Service Manager said, he indicated the car was inspected twice and their was no issue at the time of sale and that they are not liable and indicated this is the reason why they sell their Extended Warranty package; furthermore he told me that he trusts the opinion of 2 mechanics over 1, as if to mean that 2 mechanics is infallible to 1 mechanic, which was not actually inspected by just only 1 Mechanic at the Acura dealership. I told him i didn't agree or believe him at this point and was told "You are entitled to your opinions, but this is the reality of things" but still offered an additional 250$ price reduction on the repair - Which I politely refused. However, the fact is that in another review on Google, when the customer had a quality issue as well, Chris's response was that the service team had obviously not done enough of a thorough inspection and needed to be more meticulous in future - I guess that's actually the reality of things. Repair cost was 12.3% of total purchase price. As I was told, we are entitled to our own opinion and this is mine. Again, this was just my experience, please make your own informed decision.

Umair Ghazi

Nasir was amazing. He made the whole process really easy for me. I am very happy and will go back. Chris from services was also very nice. Next day after taking delivery of the car I was driving on the highway and felt the car shaking at high speed so I took the car back to them and Chris was able to figure out that one of the driving side steel rim was bent from inside. He ordered the new rim right away and arranged the shuttle to drop me off at home while he waited for the rim to arrive and sent the shuttle back to pick me up from home and delivered the car on time as promised so I can get to work on time. GREAT WORK! I recommend Autoedge and ask for Nasir. He is friendly honest and easy to work with.

Eddie

Really like these guys, sales manager honest and upfront almost bought a used car but held off.I was so impressed with sales staff and sales manager I went there for help in dealing with a mechanical problem. Thought I needed an alignment and they told me the car was within specs and only charged me for diagnostic fees. Also they discovered a problem I wasn't aware of previously.I think these guys are an honest dealership that can be trusted to do what's right and not try to do unneccessary repairs. Also their hourly labour rate is a lot less than other dealers. I'd feel comfortable sending a family member there for repairs & service! Disclosure: my previous profession = Mechanic :) Eddie

Patrick Rhude

Great experience buying my "new to me" car from Tony Graham. It was low pressure and I feel like I got a great deal on a great car.

Soraya Bendellali

No words can describe my experience at Tony Graham , from the moment I walked into the dealership to the when I drove off I was treated with superior customer service. I want to thank Nasir who helped me find the perfect car for my liking, Nasir is professional , honest , and amazing throughout the car purchase. Would you need to buy a car head to Tony Graham ask for Nasir you won't regret it.

Tony Chow

Booked appointment to do tire swap and storage. Everything done on time.

Justin Satosek

Have to give a huge shoutout the the AutoEdge team, especially Wesley. Wesley was knowledgeable, friendly and communicated any changes throughout the process of buying a used vehicle. I was also really happy with how the vehicle was detailed when I came to pick it up. Overall, it was a great experience!

Alexandra

I recently purchased a VW from here and was very happy with the service from Brandon Smith. Thanks Brandon!

Ed Yu

Auto Service department is more than fair in pricing, quality of work/service and above all else, honest. I have brought my own vehicle and a dear friend's vehicle to your dealership for service promos and getting some additional normal auto service done. It is unfortunate that I do not live in town (I am from Smiths Falls) or I would have AutoEdge as my principal garage and Chris Tayler (Service Manager) be my go to person. Chris' attention to detail ensures his team gives the best quality of work and he just cares about the client's needs. I give much credit to Chris Tayler as a person and the dealership for giving him the power to look after all clients.....whether they are from your dealership or not. Well done AutoEdge and especially to Chris Tayler.

Allan Lee

Excellent customer experience. They regularly conduct competitive analyses on car pricing and services to give their best quote. They gave their own professional opinion on car options and didn't sell me things that I don't really need. I'd like to thank Nasir, Christ and Brandon for their help. I'm very satisfied.

Rob Chilton

Great place to find quality used vehicles, and their no pressure approach makes car buying enjoyable. Everyone I met was friendly and helpful. Special thanks to Rebecca for making it easy to get my RX, I love my new ride!

Steve Parisien

I recently purchased a car from AutoEdge. Nasir was the salesman who helped me with the purchase and he was fantastic. Extremely friendly service, communication was seamless and easy, anytime I had a question, Nasir was just a call or text away. The vehicle I purchased required some repairs prior to pickup which the on-site mechanics were able to take care of for me without issue or surprise. Overall, I’m very happy with the service I received and how easy the whole process was.

Miguel Daoust

Bought a car last Tuesday and i couldn't be happier, Wesley was a great salesman and an even better person. He made sure everything went accordingly and smooth. highly recommend this place if you're looking for a used vehicle, they also do trade ins. cheers

Qtwlrh QQ

I recently bought a used Toyota Avalon from Tony Graham AutoEdge and I am quite happy with the service and the vehicle. I noticed few small things on the car, but I think it was a fair price for the car. Overall it was a very good buying experience. Thanks Wesley!

Martin Zhao

My family had a great time buying a car at AutoEdge! Special thanks to Nasir who helped us with our purchase. He was friendly and direct in the negotiations saving everyone time. We had a great experience and recommend the team.

Kathy N.

Found this place online. Was pleasantly surprised with the professional and knowledgeable staff. Certainly didn't feel like a typical used car dealership! Ended up purchasing a car during our the first visit. It was a fantastic experience from walking in the door to driving out with our new car! Thank you Auto Edge. And special kudos to Max - thanks again for surpassing all of our expectations!

Liz Hadfield

Despite me being 3 provinces away from the AutoEdge dealership, Nasir Hadi made my car purchase a very smooth experience. He communicated promptly and politely, sent pictures of the vehicle from his phone (different from the website pics), was honest about scratches and wear (or lack thereof), and made the whole experience a pleasure. Nasir made sure that I knew exactly what to bring when I arrived in person, and the whole transaction was smooth and stress-free. It's also a wonderful car that I am so happy to have. Thank you AutoEdge, and especially Nasir.

John Mayo

great place to get your car detailed , Chris and team are very customer focused. They go over and above to make sure you are completely satisfied with the service and experience.

Riadh Askri

It was a pleasure to deal with Nasir and all the team at AutoEdge. Nasir was courteous, patient and very pleasant to deal with. We were given a fair amount for our trade in and Nasir secured us a great rate with the bank. We recently bought a RAV 4 and we're super happy with our buying experience at AutoEdge.

Farbod Bazmipour

Fantastic group of tony graham autoedge I’m really satisfied of my last purchase my 2013 Toyota Sienna, highly recommended this place to having best you can buy, specially thanks hadi nasir for his advice and his patience