Reviews of Surgenor Ottawa Chevrolet Buick GMC Cadillac Corvette (Car Concessionaire)

Michelle Seguin

Dealt with Lee as the sales rep. He was very attentive and provided a great quality vehicle for my growing family. When I picked up the pre-owned vehicle, he showed me around the service department and parts department. I will definitely return to Surgenor, to purchase my next vehicle.

Dave Parent

Highly recommend. The service was top notch and the sales team, very knowledgeable. Matt our salesman and above and beyond to get us exactly what we wanted and a very efficient and timely manner. He took the time to help and explain and make sure everything was set up prior to delivery. We could not be happier. Our new Silverados are truly amazing. Big shout out to Matt and John and the whole team.

kim rousseau

We bought our last vehicule at Surgenor with the help of Lee Goudie and I only have good things to share. I walked in alone to buy 3/4 ton truck and have not felt anything else than respect. From the purchase to the after service, Lee was always available and promptly called back. In short, the best salesman ever. Jason at the finance department was amazing and a great adviser on what to do with previous extended warranty. He took the time and gave us time to think this through. In the service department, Robert was outstanding! We are treated with respect, understanding and he really pays attention to details. We have been to many dealers over the years and Surgenor is hands down the very best.

Kate Monette

I was looking to buy a car and Frank at Surgenors Ottawa was extremely helpful. I filled out information online and he called me very quickly to ask me some more questions. Once he confirmed my income he got back to me within a day with a car he thought would be good for me. He was very pleasant and helpful on the phone and he answered his emails nearly immediately. I was unable to go view the car because of my work schedule so Frank actually drove it to my house (30 minutes away) so I could view it at a time that worked for me. I was able to test drive it and decided to purchase it. The next day I set up my insurance and once again Frank was very helpful with getting me all the information I needed. I picked up the car 2 days later, and Frank showed me how to hook up my phone to the cars bluetooth and a bunch of other features. I highly recommend Surgenors Ottawa and especially Frank. Thank you so much for your help!!! Frank went above and beyond to be helpful.

Joseph Abramo

Fantastic service, customer interaction, friendly staff and overall experience was worth the transaction. Bought my first long waited 2019 Suburban Premier. Delivered on time. Highly recommend it. Matt Dufresne was great to deal with from the moment walking to the showroom to the time I took the delivery of the vehicle. Pressure and BS free environment. Kudos to all. Thank you!!!!

Schuyleur

I don't buy GM products anywhere else! For years this store has treated my family and I great. Never any hidden stories or fees. Service is excellent. The only thing that could use some work is the General Sales Manager, Mike's jokes. He constantly pulls out the dad jokes. It's relentless!

Ashley B

Just purchased a 2020 GMC Terrain Denali from Surgenor's Ottawa last week and I have to say the service beginning to end was TOP NOTCH! I was so stressed and having anxiety when I walked into the show room, as this is the first time I have ever bought new but by the time I left that day I felt relaxed and confident that I made the right choice. The sales Manager, Mike Leroux was extremely helpful and friendly throughout the whole experience and made sure to keep checking in to make sure I was okay and didn't have any other questions for him. AK Karam, the finance manager, was just as great, he explained all the details slowly, took his time, didn't rush me and made sure I understood everything I was signing. Lastly, Tony Norman, the sales consultant was just as great, he went above and beyond to help me through the whole process. Again, he went through all the paperwork slowly and thoroughly so I understood everything. He was friendly, informative and made sure I was comfortable with the vehicle even though he wasn't allowed to sit in the vehicle with me due to covid he made sure to explain as much as he could from a distance. I have since referred some friends to this location and can't stop raving about what an awesome experience it was! Highly recommend Surgenor's Ottawa and their awesome team! <3

Jean Lemay

Polite, fast , I knew the cost ahead of time, no surprises. Oh yes one surprise, they even washed my car????

Brandon Kelly

Buying our New Cadillac with Jon Daze at Surgenors was a pleasant experience???? Jon was patient, understanding and very knowledgeable when it came to us making a decision. The Service department at Surgenors is great too! Exceptional service overall and we will be recommending to others.

KarenLynn Ouellette

We were so happy with the service we received from Lee and Jason at Surgenor! Friendly, efficient, professional, and helpful. Lee just gave us a follow-up call to make sure we are happy with our new truck - and we are - very much so - and we appreciate his commitment :D

Reno Guy

i love this place and the people there, always pleasant to deal with, fantastic service and professional, you feel they are genuinely trying to help or solve a problem if any. for all those years, they never let me down. Walter, this man is a gem, an absolute wonderful man to deal with. Robert, the more i deal with you, the more i love the person you are, that friendly conversation and your professionalism is amazing. Jonathan & Christopher, you always been helpful and professionals and always trying to be fair to me. Thank you from the bottom of my heart, and because of you, i like this dealership.

lynn blackburn simo

My husband and I bought our 2019 Malibu from Pierre Bertrand at Surgenor Ottawa. First of all, great customer service. Pierre was very knowledgeable and answered all our questions. We drove away in our new car within 24 hours!! We were referred by my father who has been dealing with Pierre for over 10 years - my brother and my son have also bought their vehicles from Pierre - it's a family affair :-) Thank you Pierre! Lynn and Patrick

Justin Graham

Frank went above and beyond to accommodate my requests and answer all questions that came up, he was professional and a pleasure to work with. If you are looking for a car and don't like to stereotypical car salesman Frank is your go to guy, no pressure, he's a trusted advisor. I will continue to purchase cars through Frank and the Surgenor group.

rick

I've bought many cars from many dealers, but dealing with Frank Daoud has been the most pleasurable by far. He was able to work his magic to get me an amazing interest rate and put me behind the wheel of something I really wanted to drive. My wife was so impressed she bought herself a vehicle 2 days later, thanks again Frank.

Gisèle Gossé

I dealt with the Sales Rep., Rick. I appreciated his quick responses when I phoned and friendliness. He was attentive, thorough and followed up to see if I was satisfied with my purchase. It was a great experience dealing with him.

Dan Bertrand

I have purchased 3 vehicles ( 1 car and 2 trucks) from this dealership and am looking at a 4th (another truck). Very happy with the management, staff and pricing at this location. They we're willing to find me exactly what I was looking for (even if not available on their lot). I feel like they also gave me maximum value on my trade-in which is rare these days.

Diane Johnson

Jon Daze-Yach was such a pleasure to deal with. I bought a used Malibu from him. He was not pushy, gave me all the information I needed to make my decision and when I asked a question, he was able to answer immediately, but if not, he always got back to me with the answer. I highly recommend him!

Aidan McLaughlin

I bought my 2015 Chevrolet Silverado last July and have been so happy with the purchase and the service at Surgenor. My salesman Matt Dufresne was awesome through the process of assessing my needs in the vechile I wanted and finding the perfect fit for me and my budget. He was polite, friendly and knowledgeable, I felt very comfortable with the information he gave me. The service department has been very helpful when I’ve contacted them for an oil change and small changes on my truck. All and all I’m am very pleased with the service and care I have received at Surgenor and I am happy to give them my business in the future.

R C

Horrible service from the selling agent , after numerous email communications setting up an appointment to view a vehicle advertised but not at the location yet till the following Monday, she pre-sold it after telling me she would let me know when it arrives. Just heard she sold it. I don't expect much more Surgenors or Vanessa. Best to shop elsewhere!!!!!

Sophie Lamothe

Very nice team and welcoming. Special thanks to Tony Norman for his outstanding service. I am very happy with my Volt!

Justine Deschenes

Amazing service. I was only in the city for an appointment for my daughter and husband (I live 2 hours away), my enclave broke down and they took my vehicle immediately, hooked me up with a rental so I can go home for the night, had my vehicle ready before I finished my morning coffee. I will gladly travel the 2 hours for repairs again.

Julie McEwen

Unfortunately had a pretty bad experience at this dealership with John Cyr, the Sales Manager. I called to test drive a Canyon and was told there was one on the lot. When I arrived John told me that one of his coworkers had it and was moving with it, so he was too busy to come drop it off. After I gave him my budget, he did not give me any options. I brought up a deal that was listed on their website and he had no idea what it was. He never made an effort to put numbers together for me or provide me with something within my budget. It was surprising to me given that he is a sales manager, I had a great experience at another Chevrolet dealership instead.

Gitashu Jain

Bought a Buick Encore GX from this location and I must say I am very happy with the assistance provided to us! George is passionate, dedicated and very pleasant to work with. He ensured the entire process went smoothly and was always happy …

Pennylynn Woodruff

We have purchased quite a few vehicles over the years from Pierre Bertrand and we have always recommended friends and family to see him. Not only does he go over the top to ensure you leave with what you want, and always at the best price but he takes care of you after the fact! Pierre is honest, and has always treated me and my family/friends with the highest regards and truly "Takes care of us all". An amazing person! Proud to know this guy. We also have to say that the "guys" that work with him are all just wonderful people. Austin, Jason, and Kyle... thank you !!!

Peter / Denise Kall

We just purchased a used (non-GMC) vehicle from Surgenor. Lee Goudie was great to work with, very helpful and wanted to make sure we were completely satisfied. Vehicle was cleaned up and ready for our test drive, and looked even better on the -20 degree January day that we picked it up. A very nice buying experience. Lee, I hope you find that socket you lost in the snow! Thanks, Peter and Denise.

S. E-H

Frank was an absolute delight to work with! He did his best to get me the best he could, I love my first car and it’s amazing that I can own something like this and I owe it all to Frank’s hard work! If you are reading this and are unsure about getting a car, talk to Frank, he will sit down and talk to you and go above and beyond to get you in something that will be great for you!

abdelbasset chaabane

This was my first car, only good deals @Surgenor Ottawa. They have taken care of my inquiries and fixed what they promised in no time. Replacing the passenger side mirror and removing the noise coming from the front right wheel in less then 25 minutes. Friendly staff either sales team or car services team. I recommend Andre Naim the knowledgeable sales specialist if u looking for a car. He keeps his promises.

Nadine Emond

I told a seller my max budget was $20,000, yet he was showing me cars that were $22,000 and up saying he will give me a good deal. Once inside saying he can only drop the price by $300 max... I didn’t even bother to look at other cars seeing he had already waisted my time.

panzercommander15

Awesome experience with lee, never got pressured with getting a new truck. Everyone was amazing and i only spent 1 hour there, was shown what my new truck looked (they had a rst in stock) and gave me many options for the future (getting leather seats for the future). In the end i will be going back in the future. Thanks surgenor chevrolet with helping me get my first ever brand new silverado!!

Marie Ottenbrite

The service department here is amazing, especially considering the bad wrap dealerships are often (rightfully) given. They are kind and priced fairly. They never try to upsell me or charge extra for easy fixes. The mechanics are very approachable and have just as good customer service as the sales people.

beyondshadows

Was in town and needed a service done on my car. Service was great. Made an appointment with Chantal on the phone and she was very helpful. She called as a reminder of my appointment. Couldn't ask for any better customer service! Had to go back and bring her a coffee as she was amazing and beyond understanding. Definitely would go again.

Christina Holmes

Last week I called Surgenor Ottawa and spoke with Anik. I explained that I had a not so pleasant experience purchasing my last car 4 years ago but really needed a new car asap. I explained that I was worried about being approved and as I …

Robert Reid

100% Customer Satisfaction - Fantastic experience. Pierre is professional, knowledgeable, and extremely helpful. Best car buying experience and we’re in the middle of a pandemic. Thanks Pierre

Yasaman Aghili

Looking for a relaxed professional no-pressure atmosphere to purchase/lease a vehicle? Look no further than Surgenor! It was in fact my very first experience in leasing a car! "Jon Daze-Yach" at Surgenor was able to offer me the PERFECT deal for the car that I was super interested in! He was extremely knowledgeable, professional, and passionate in helping me through the process. I could not be happier with my lease!!! Truly impressed with the level of service from Jon! Would definitely recommend him to family & friends!!! *****5-STAR!!!*****

Ysabel Legroulx

Thank you ... so so much Frank Daoud , for all the help finding me the perfect vehicle. It was a great experience for me specially being my first time. you made it so easy to talk to you and everything was so fast. i will recommend you to anybody.... Thank you again for your wonder help .... look at that beauty

Marwa Atallah

I have been searching for months for the perfect car and went to different dealerships. By far, I had the BEST Customer Service at Surgernor Ottawa thanks to Lee Goudie who made me feel like so welcomed. He gave me suggestions and advice, but was in no way pushy what-so-ever. He knew exactly what I was looking for within my budget. Although I'm very picky and demanding, he always kept his smile and went above and beyond to answer my questions and concernsl ! He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the Bluetooth, OneStar, etc. This dealership so quick and professional. Lee and the rest of the team made me feel special and made this process go very smooth! I highly recommend Lee Goudie if you want excellent service! Thanks again guys!

Paul Goode

We had a great experience shopping for a pre-owned vehicle at Surgenor. Jon Daze-Yach was super helpful, easy going, and worked hard to get us a great deal. We never felt pressured or harassed throughout the process. Though we ended up getting a different car, I would absolutely come back when we're ready to shop for our next car!

Robbie MacLeod

I recently purchased a 2016 Silverado with the help of Jon Daze. Great experience from start to finish and I would happily return to Surgenor next time I am in the market for a vehicle. Thanks Jon and Team!

Benjamin Amy

I went to surgenor to see if I could get a good deal on a new Traverse AWD and I was put in touch with Jon Dazé and the service I received from him would make me go back again and again. Amidst family life troubles and last minute changes because of which (on my end), he made everything happen with the least amount of stress. I would recommend Surgenor St-Laurent and especially Jon Dazé, thank you again!

Ryan Sommers

Great experience buying our suv from this location. I would definitely recommend talking to Mark from Surgenor Ottawa who was great and helped us with everything we needed. Fast, friendly staff.

Donald Macdonald

Surgenor Ottawa Thanks for the good service and the concierge service which makes this a very easy visit to get the car maintenance done. Your staff is very courteous.

Gabriel Lobo

Jon Daze was very courteous and helped us a lot. Fast replies when communicating electronically, always looking to understand our needs and provide options within our budget. The delivery was awesome and everything was pristine.

Miali Koski

Got a battery for the company car here. They fixed it on the spot! Great service

Peter Kealey

We had a great experience purchasing our 2020 Bolt EV Jon Dase-Yack was a great salesperson. Even though these are trying times the whole dealership was well set up we had a great long test drive that gave us lots of time to get a good feel for the vehicle. Thanks for the great experience

Hayley Olivia

Upon pick up of my car. I felt like I was being rushed by my sales rep. He did not show me how to use any features of the car or go over anything car specific with me. Didn’t actually take me out to the car either after the papers were signed. It was basically, here sign the papers, here’s your keys ... bye..... I know this was not a “new car” purchase but I was certainly expecting a higher quality of service, especially from a higher end GM dealer. Definitely took away from the purchase of my Cadillac. It is not brand new, but new to me. I bought this car sight unseen but felt confident it was a good car and it sure is. Austin the finance manager was great to deal with and gave me a great option that saved me money with financing. I traveled along way to yet this car and said to myself on the drive up that I when it was time for me to buy a new vehicle I would price it here but not after how I was made to feel.

Éric Ducharme

I bought my latest vehicle from Damian last week. We was very professional, offered me a few options and was able to find the vehicle I was looking for. Great experience. Will definitely purchase my next vehicle from this dealership and him.

Lisa

Just purchased my first car with Frank Daoud. Honestly couldn’t of had a better experience. His hard work and dedication he shows towards his job and clients is amazing. I’m super happy with my first purchase and will be coming back when its time for a trade in. Thanks again to Frank for everything you were able to do for me even though i was in a rough situation, you still were able to get me into a car within a week. Also, to the moment i stepped foot in, the employees on shift were all so welcoming. Loving my little Sonic rs turbo!! Thanks all for such a great experience while buying my first car! ????

Kelly Campeau

I recently purchased a Chevy Spark from Surgenor Ottawa. Matt and A.K were very professional and respectful. Together they gave me the best possible deal on a new vehicle. They made me feel very comfortable and welcomed. I highly recommend this dealership to anyone who wants a great vehicle at a reasonable price.

Kelsie Thornton

Had a great experience buying my vehicle at Surgenor. The pricing was fair and the team went above and beyond to ensure we were happy. The sales team, sales manager, and finance manager were all a pleasure to work with.

Nathan

We visited Surgenor looking for a family sized SUV and had a good idea of what we wanted to look at. Jon Daze-Yach greeted us and listened to what we were after. He showed us a similar vehicle to the Chevy vehicle we were looking for as the vehicle in question was not present that day and offered to come with us to the Surgenor Hyundai dealer almost next door to look at the competing vehicle we were interested in. As it was late in their work day we suggested coming back the following day when he could have the other vehicle there for us to see as well. Jon agreed and we set up an appointment for the following day when we would have more time. When we arrived for the appointment Jon had the Chevy vehicles to show us as well as had brought the Hyundai vehicle we were considering so we could see them side by side. We ended up buying the Hyundai and Jon accompanied us to the other dealership and walked us through the whole process. Jon demonstrated a great deal of patience as we asked for explanations of things we weren't clear on and throughout the bargaining process. Over all the experience was the most pleasant experience we have had buying a vehicle.

Jenelle Witherall

We purchased our vehicle from Surgenor Ottawa without even stepping into the dealership. We completed the purchase over the phone and through email. Our salesman Jon Daze was very responsive, knowledgeable and most importantly very kind to us. He ensured our complete satisfaction from purchase to delivery of the vehicle. We would highly recommend purchasing a vehicle from this dealership and especially through Jon. Thanks for the excellent service!

Taylor Foley

I had an amazing experience purchasing a pre-owned truck from Surgenor as my first vehicle. Frank Daoud took care of my finances and answered all of my questions quickly. He provided me with all the information I needed, was very patient with me and made sure that I would get my truck no matter what! I am extremely happy with Frank’s service, he is a great pleasure to deal with and treated us like family the entire time. I highly recommend Frank!! Thanks for my dream truck! I had an amazing experience purchasing a pre-owned truck from Surgenor as my first vehicle. Matt Dufresne took care of sales and was patient with me and showed me both trucks I was interested in. There was no pressure when dealing with him as he was very friendly! I am extremely happy with his service. When we picked up the truck he even filled it up and washed it for us! Amazing service and treated us like family the entire time. I highly recommend Matt!! Thanks for my dream truck!

Madison Couture

I had the pleasure of purchasing a brand new SUV from Jon Daze-Yach this past weekend. I have been in the market for quite some time and decided that I would email Surgenor to see what they could offer, I explained that we lived a fair distance from the dealership so I would need to make sure it was worth the trip before we made the drive into Ottawa. My email was responded to by Jon who understood my request better than I expected and provided me with all the information I asked for. Not once did he reply with any of the standard 'sales tactics' and always answered my questions directly, no beating around the bush. After lots of back and forth, we agreed that I likely wouldn't get all the bells and whistles I wanted while staying under my price point. Jon ended up finding me a brand new 2020 Hyundai that met every single request I had and dealt with them on my behalf. Communication stayed open through the entire process and never did I feel pressured to sign on the dotted line or upgrade any package that I didn't need. I think it is safe to say we have found our sales rep for any further purchases we have. Thanks again Jon!

Matt Smith

Had the fastest car buying experience to date and was an extremely smooth process. I had the salesman Kyle G and Mark Choquette who's the finance manager and they both were exceptional providing me with all the information I needed for my purchase. I will be definitely referring anyone I know to go to this dealership. Thanks again Mark and Kyle for the great experience!

Shelby McMahon

I highly recommend Jon Daze-Yach to provide all your vehicle purchases. We recently purchased a used car and have just received our new truck and couldn't be more happy with his professional service, answering all our questions and being available anytime when needed. Jon deserves an A+ for his service to us.....Thanks Jon, we will be back!

Greg Hughes

I had an excellent experience at Surgenor's. My Sales Consultant Jon Daze-Yach was very helpful and knowledgeable in details regarding the vehicle I was interested in. He was very personable and made the entire visit to the dealership enjoyable and our family feel at ease. He and his team even stayed after closing to complete the sale. Thank you Jon!

Jaidra Lyons

I recently purchased a 2018 Chevy Volt from Damian. He was very knowledgeable about the vehicle and was able to answer every question I had without even thinking. He went out of his way to make sure that I was 100% happy with the purchase of my first car! Overall great service from him and the staff at Surgenor.

Michael Hill

Dealer handling Covid19 lockdown restrictions quite well. We were referred to Jon Daze for our new SUV search. Jon was very patient and informative with us to show a few model options to choose from. After a few weeks of back and forth discoveries we finally found a good vehicle for us. Thank you Jon and Surgenor Chevrolet

Luis Molina

Excellent service !!! Pierre Bertrand help me and guided me on my first mid size pick up truck! He went above and beyond explaning everything . Also a big thank you to AK Karam and last but not least to my friend Jason Dempsey ! love my new chevy Colorado ! Surgenor Ottawa on St Laurent Blvd. Have an amazing team

Claudette Gosselin

We would highly recommend Surgenor Chevrolet Buick GMC Cadillac to our friends and family. Thank you for the fast service, for answering our questions and also for making us part of the Big GMC Family. A special thanks to Jon Daze for being patient with us.

Qyhat Harbour

I am always satisfied with the service I get. in this case, I was especially pleased, I had been told when I booked that I could wait for my car, but when I got there, it was felt it could take all day. I explained my situation, the CSR person dealt with it.. I had my car back in a reasonable time.

Manon Valin

Great service as usual. Snow tires installed the same day. Love my snow tires.

Eva Marie Nixon élève

Frank Daoud, is the guy to ask for while car shopping. He was always fast on replying any questions we had and provided us with immaculate service. Within a couple of days he had found the SUV that would best suit us and our family, and within a week we had the new SUV in our hands. I recommend anyone that go to Surgenor to ask for Frank. He does amazing work and is always there for any questions or anything you need even after the purchase of your vehicle. Thank you for everything you have done for us and our family and we love the new Yukon XL. Thanks again!! Cheers

Craig M

My wife and I had the pleasure of dealing with Frank Daoud at Surgenor Ottawa yesterday. His diligence and experience helped us find exactly what we were looking for right away. My wife and I could not be happier with our new van which has more than enough room for our newest addition. The process was pain free, efficient and exactly as it should be. My only noticeable issue was that they offered me a good deal less than other dealerships were offering for my trade in (2016 Dodge Grand Caravan). They did end up meeting me in the middle in the end, but I did lose a bit of value on my trade in compared to what others were offering. Franks excellent communication skills and service were the difference maker in us being ok with losing a bit of that value and making the deal. I recommend checking out Surgenor for your next upgrade as the staff and customer service are certainly top tier.

Zac Zedd

I gave my sales rep two opportunities to sell me a new vehicle.. he didn’t seem interested. Ended up going to your competition and purchased a new truck there.

Nicolas Lebrun

I told Cristelle at the counter I only had 500$ budjet to diagnose and fix the problem a key fob issue 08 CTS.... got a call 2 hours later that the total estimate for the diagnostic was 600+$ plus 1000$ for the needed repair.... couldnt afford there crazy overpriced diagnostic, so they ended up taking my car for the 2 hours of "work".I warned them before they started I was on a budjet and they still overcharged... don't waste your money if you value it... later told it would be 600 to completely fix at a key fob specialist store!

Vanessa James

Very good experience!!! Will definitely be back and love my 2016 Mazda cx3. Went on Monday for the test drive picked vehicle up on Thursday the same week. Jon Daze-Yach, was very welcoming was not pushy at all, answered all my questions was very helpful, answered messages very quickly. Then, worked with Frank Daoud for the financing part. Was very helpful with all my questions answered very quickly to emails got everything approved in a few hours. Highly recommend this dealership and these two to help you purchase your new vehicle in a flash! Once again, thank you Surgenor Ottawa for helping me find a suv that suits me.

Samuel Rothwell

It was an absolute pleasure leasing my vehicle through Surgenor. I leased a Buick Verano and couldn't be happier with the experience. The sales team that I dealt with was very knowledge and really listened to what I was looking for, and worked hard to really get that perfect vehicle. I've also had an opportunity to experience the service department and it was equally as strong. They were very informative about what they were doing to my vehicle in preparation for winter and were timely with their work. Above all of this was the bottom line, price and I couldn't be happier with the terms. Surgenor is worth the visit. Thanks!

jemma neal

Frank Daoud ,treated me with the utmost respect and did the most amazing job handling my financing and getting me into an awesome vehicle without hassle or delay . I HIGHLY recommend not just this particular dealership but go see my guy Frank he always delivers!???????????????? An absolute blessing to my day! And can't wait to continue coming to see him for all my car needs!

Marc Prud'homme

When I go to Surgenor, I always get treated right. Coffee and good morning from everyone. They always make sure that the work is covered by insurance before they even talk to me about something. Thank you for outstanding support.

Chris Hobbs

No problems. Except that when I went to book the wheel change, the website suggested I have an oil change at the same time. I almost clicked that to see how your mechanics would handle an oil change on a Bolt. Perhaps the website needs to know about EVs.

John &Elizabeth

Great Cadillac shopping experience with Jon Daze at Surgenor Ottawa. My wife and I were torn between another Audi or switching to a Caddy and we are very pleased with our purchase of our new XT5. Thank you Jon and the Surgenor team members who made this a pleasant experience. Would recommend and come back!

Alexandre Vaillancourt

Damian once again went above and beyond for our family providing us with the vehicle we needed at the price that worked for us.

Diane Hampton

Another good experience at Surgenors with Jon Daze. This time We Recommended our Grandson to come see him for his SUV as we had a good experience buying our NEW Buick from Him back in Fall of 2019. Second time around was just as good as our first Surgenors experience. Jon is personable and cares about his customers. He gives good energy. It gets you excited and confident about the vehicle you buy. Thank you! times two!

Carolyn Stephenson

My son just picked up his first car ever from Jon Daze at Surgenor’s and he is so happy!!Jon made our visit enjoyable and followed through with expectations on my Son’s vehicle. There was body work that needed to be done in short time and it was done and looks great. Those driving from out of town, you can count that Jon and the Surgenor team will make it an easy trip to buy a car.

Claude Saumur

I just bought a gmc cut away from these people, Pierre Bertrand was the gentleman that sold it to me, is service was wonderful, he's been there a long time and you could tell that he knew what he was doing. No BS dress as a casual every day guy, none of this shirt & tie salesman look lol

Mack G.

Excellent service from Jon Daze-Yach! Worked hard to get us the best deal on a 2020 Chevy Traverse, and trade-in Value for our 2013 Traverse. He was in constant communication when it came to pertinent information and questions. This is the second vehicle I have purchased from them, and they delivered both times. Very friendly, competent, and professional! Strongly recommend Jon and Surgenor Ottawa!

Taylor Perrier

Traded my Chevy Cruze for a newer one, the service and process was fast and smooth. Sales guy (Jon-Daze) was very helpful, informative, professional and made sure I was happy leaving with the purchase/trade. I would definitely recommend.

Emilie Salinas

I was looking for a car, visited various dealerships, spoke with many salespeople and quite frankly waisted my time. Hands down these people at Sugenor St-Laurent blvd. are the most professional and efficient. Jon Daze-yach was very helpful and got me the best offers and financial deals. He took care of all the paperwork so the whole process went smooth. I got my snow tires and a hitch installed in the car in one day. Thank you Jon and Austin who made sure I got my dream car with everything I wanted on. I would recommend this place anytime.

Kelly O'Neill

I’ve bought many cars over the years and I have never had as pleasant an experience as I did with Pierre. I have always hated the experience of buying cars and was especially dreading doing it during a pandemic, but this experience was stellar! The interaction and personal touch was great, I felt as though our families best interests were the top priority. Pierre worked very hard to ensure everything was completely hassle free. I definitely recommend this dealership and Pierre specifically. Thanks Pierre.

dawood rahmani

Very disappointed this time with service and the lady on the counter. Wednesday I called to make an appointment for oil change for my GMC truck, the gentleman offered me for car inspection and i said yes and booked it for 10am. The morning i dropped off my truck the lady on the counter said it will be done by 11:30am come take your truck, i came back at 11:45 am the truck was on the parking lot and the lady without any apology and rudely replied its not done yet asked me to wait in the room, finally she called me at 1pm that your car is done without saying sorry for wait or sorry for being late..

Alpesh Patel

I had the pleasure of working with Frank D and Jon D while I was looking to get a new SUV. These guys are fantastic and got me what I wanted. Had the SUV about 3 weeks now, and noticed one issue, Jon was able to get me into service to get it sorted out quickly. George in Service was great, and got everything taken care of for me. If you are looking for a new ride, talk to Jon and Frank, they'll help you out.

Amelie March

We ended up buying two vehicles here after visiting 8 other dealerships. Lee gave us excellent service. We were clear on what we wanted and he didn't try to upsell us or make irrelevant suggestions. We had a trade-in and got the best value here vs other places and we were able to negotiate a few extras. Hubby wanted a little commuter car and there was nothing available at the time that met our criteria so we went on vacation and when we came back, Lee had something picked out for him that was exactly within hubby's criteria and price range. We feel we got good value with both used vehicles and Lee has been great about checking in to make sure we were happy with our purchase.

Jason Calen

The operation and service at this location is incompetent. First the service “advisor” didn’t know the process for the service I was getting on my vehicle. Finally after 10 minutes he found someone that knew what was going on. My “appointment”, which apparently doesn’t mean anything - only refers to the time you meet with the service “advisor” to drop your vehicle off. The “advisor” didn’t even know how long this type of service would take. I am sure they have a system that tells them an average time. Anyway, after everything was figured out I got a ride in the shuttle, which was the best part of the experience, to my destination. After 4 hours, at the time I requested to have the vehicle ready as I had other errands to complete, I called to get an update, which I had to wait 16 minutes on hold waiting. When my call was finally answered, to my surprise, I was told my vehicle hadn’t even been taken into the garage to be worked on, to which I was not impressed. I kept being told that the have been really busy for the last two days, to which I commented what’s the point of having an appointment, which I never got an answer, other than work still needed to be complete on vehicles from yesterday. I asked to speak to manager, which could not be located. I was then told my vehicle was the next going into the shop and after asking again was finally told the work would take about 2 hours and told the manager would speak to me when I come to pick up my vehicle. Maybe you need to think about how many appointments that you take for the capacity of your facility. This is definitely a case of overpromise and under deliver.

Sylvain Lapointe

Absolutely horrible customer service. I purchased a brand new vehicle in 2016 and the hood started to corrode while under warranty.. they sent me to the affiliated body shop connected to them . The body shop told them it can not be repaired and a new hood is required .. the service manager approved the workorder so I brought my vehicle in for the service . When I got my vehicle back they did not replace the hood and modified the work order to just sand and repaint the affected areas, within a year and a half the corrosion has returned in the exact same spot and when I returned they told me your now out of warranty and we will not repair it . After months of back and forth they have come to a deal that GM will pay half and they will pay the other half to do the exact same sand and repaint after 3 separate body shops have said there is no repairing this hood and the corrosion will keep coming back . Next up will be Facebook an CTV's consumer report I've had it with being laughed at after myself and my family have purchased ove half a million dollars in vehicles from surgenor chevrolet Cadillac

Brian Millett

Everyone we dealt with were extremely professional and would definitely recommend Surgenor to anyone looking to purchase a GM product.

Cory Pichette

Honestly, this experience was the best we’ve had so far when buying a vehicle. My family just purchased a 2021 Cadillac XT6 and we couldn’t be happier. Not only did the sales associate go completely above and beyond to locate the vehicle we were looking for, but he did it literally overnight. It’s slim pickings for SUV’s and trucks right now and these guys were able to pull a rabbit out of their hat. On top of that we got an absolutely smoking deal. Awesome service and I didn’t feel pressured at all. Thank you Surgenor! We will certainly be back for service and better yet, for the next one when this lease is up!

Adam

We had an amazing buying experience with salesman Jon Daze-Yach and General Sales Manager Mike. They were extremely helpful, patient and very receptive to all of our concerns. They moved around different vehicles for us to test drive, from different lots and found us the best vehicle fit for us and also gave us the best price. Including Austin in finance getting us the best rate. I cannot recommend them and the rest of the Surgenor Team enough.

Peter Baribeau

Excellent service provided by Mario, will definitely recommend this dealership to all my family and friends.

Catherine McDonald

I had fabulous service at Surgenor Ottawa. Both Frank and Jon are top notch to deal with, and got me into my new car with all my terms. They are professional, honest with fun personalities, that make car shopping less stressful. If you are shopping for a car, make this dealership your first stop!! Thanks again gentlemen, it was a pleasure.

Gerald Pratt

Our recent purchase of a Chevrolet Bolt EV with the help of Jon Daze-Yach and Austin McLaren at Surgenor Ottawa was a very positive experience. Their professionalism, courtesy and sincerity went a long way to ensure that this was the most straightforward car purchase we have ever made. Thank you, Jon and Austin!

Shauna Lee Kirkham

I cannot express enough how excellent the customer service is! The rare thing here at Surgenor is the entire team work together to ensure every detail is perfect. Thanks Kyle, Matt, Mike & Austin! Love my new Escalade!

Fabio Melay

The customer service was good but the technical services was not good at all , i brought my chevy cruze for a chirping noise in my engine, they said that it was just a engine cover the problem and charged me 300$ in total while the cover cost only 40$ and easy to replaced(unplug and plug) . I returned back the next to complain They said the chirping noise was coming from the belt which was not true. So they never fixed the main reason which brought me there. Very bad experience

Justin Booth

I recently purchased a 2013 Hyundai Veloster from Surgenor Ottawa. Frank Daoud worked tirelessly to get me the best rate and payment options, pertaining to my specific situation. He was very quick with everything and the service and quality …

Ronald Lefebvre

Excellent reception by the technicien and my car was ready in the time frame that I was given.

Peter Bradley

It was a complete pleasure dealing Pierre Bertrand to purchase my new truck. Pierre went above and beyond to ensure I was completely satisfied with my purchase, gave me top dollar for my trade, and delivered my new truck a day ahead of schedule. Based on my experience, I would highly recommend reaching out to Pierre if your looking for a new vehicle.

Louis Richer

Received excellent service from J. Chayer and the installer. They were able to do the service, as a walk-in, and I was very satisfied with the outcome! Amazing job all around!

Jennifer Vales

Highly satisfied with Tony's professional service! Would definitely recommend him as he didn't pressure us into buying, which is was much appreciated. Tony is a very knowledgeable sales consultant and really makes the experience of buying a new car an exciting one! Thank you so much for your kindness, great advice and patience.

Lynn Elias

Just purchased a used car with the help of Jon Daze. He was super patient, and knowledgeable, and helped me find the right car for my needs and my budget. The whole process was easy and Jon answered all my questions so that I fully understood everything I needed to. A+++ to Surgenor's, and to Jon in particular.

Darryl Forbes

Just went through the buying process for the first time in a while, set an appointment with Jon Daze, explained what I was looking for and he went out of his way to secure the vehicle. Mike Leroux also went above and beyond. Final step was with Austin McLaren who went step by step through the final process. Communication throughout was appreciated, highly recommend dealing with this dealership. Fingers crossed that the after service is just as excellent. Honorable mention to Kyle Burton who dealt with a minor issue immediately upon noticing.

M A

Tony cares about his customers he went with me on each and every single thing on papers, truck options and more. Hard worker, professional, friendly and not pushy, will work hard to make his customers happy. His follow ups is what made this deal go through. Highly recommended sales person to deal with. Thank you Tony for your time and all the best. **Austin and Bilal were amazing and helpful. You feel like dealing with family. Thanks Guys

Gerry Marsh

Made an appointment on line, showed up and without delay, I was on my way. Within hours, received a call that my car was ready and picked it up without any bother. Very smooth transaction.

Mesu Ottawa

Great experience overall getting new XT5 from Surgenor Cadillac, Jon Daze made sure all our question and concern are answered. He is also helpful to get cart from our trade car which we forgot. Thank you.

Tim Simpson

Awesome team at Surgenor. Have bought several top shelf vehicles in Toronto as the quality of a well cared for vehicle in Ottawa is slim. Wanted to downsize my wife’s Cadillac Escalade into a smaller high quality vehicle. We visited several dealerships and brands but nothing matched the level of her Escalade. We stopped at Surgenor on a Sunday just to explore what was available. Found an awesome Cadillac SRX AWD suv that was exactly what she wanted. We didn’t even test drive it as we know what to expect from Cadillac. Needless to say my wife is very happy with her choice and this will be her winter car and with all the features this suv has I can be assured she’s in a safe vehicle. Aaron was awesome with our trade in and aligning financing the difference. Matt was an great salesperson with quick replies and great customer service. I grew up with the founders sons Michael and Andrew which was also a reason we choose Surgeoner as our Ottawa choice for a new Cadillac. During these tough times we were able to arrange the purchase of our Cadillac seamlessly and with no issues. I highly recommend Surgenor as your choice for your next car, truck suv or sports car. Nothing but professionalism and no pressure but they’ll ensure you get exactly what you’re looking for or even more! Sincerely Tim Simpson

Christopher Greaves

I have honestly never stepped foot inside this dealership. That being said I know Tony Norman, from his days selling me too many firearms at Sail. His attentive, knowledgeable and friendly approach taught me a lot. Now he has moved on I will be sure to follow him and I recommend him to ANYONE looking for their new vehicle to go see him! See you soon.

Ace R

Just purchased my second Cadillac from Surgenor. Both times the sales team was excellent Jon Daze provided me with all of the information that I needed to make an informed decision and I did not feel like he was pushy when dealing with him. AK was equally professional and I have always had a positive experience when taking my car to be serviced.

Sydney Lappan

I had an amazing experience all around buying my new vehicle at Surgenor Ottawa. Damian Alain was wonderful the whole way through. The no-pressure buying experience was so refreshing, he went over each and every option with me making sure that I was getting exactly what I wanted and was looking for in my vehicle. Overall the whole process went very smoothly and he was such a pleasure to deal with.

MARC LABRECHE

I bought my 3rd vehicle here. I have been dealing with Jason Sarac the financial service Manager and he's one like no other. Took the time to explain everything, no pressure and the best customer service you can ask. Will definitely recommend this dealership to all my friends and family. Best dealership to deal with and they are hard to find these days. Thank you for everything and keep up the exceptional work.

SSC Maintenance Services

I had the pleasure of dealing with Pierre Bertrand Sales Representative at Surgenor Ottawa on St-Laurent Blvd. My experience with him was excellent very attentive to what I was looking for in a Vehicle and the customer service experience was class act 11 out of 10. He looked after all my needs and was always available when I needed him. He even called me 2 days after picking up my 2018 Chevrolet Tahoe and asked how I was enjoying it, Wow ! that`s Impressive, he truly cares before and after a sale. I would recommend Surgenor Ottawa for a New or Used Vehicle and see Pierre Bertrand in Sales you will be well looked after. Thank you Pierre Bertrand for all you did for us we will be seeing you for more Vehicle purchases Guaranteed. Very Happy Customer :)

Katie Mulcahy

I had such an incredible experience purchasing my new 2019 GMC Terrain at Surgenor Ottawa. Jon Daze was able to accomodate my trade in at top dollar and helped me find the stylish family friendly SUV I was looking for. Surgenor Ottawa was the third GMC certified dealership that I had visited within the Ottawa area. Jon Daze was the only sales person I felt comfortable dealing with as he made the experience so easy. He understood what I was looking for and what I was comfortable paying and made it all happen within an hour or two. I did not feel pressured into making a quick decision and Jon was able to answer any questions I had along the way. Austin in the financing department was excellent at explaining all the extended warrenty and rust proofing packages. He gave me his personal contact information and allowed me to make changes to our agreement over the phone. Overall, Jon and Austin made this experience so pleasant and I will definitely be sending referrals their way. Keep up the great work guys!

Nanette Hillier

Our dealings with Surgenor Ottawa has been very positive. We experienced mechanical issues with our vehicle which required significant attention from the service department. The service manager, Walter Scott and service advisor Christopher …

Ashok K Koul

Problem was quickly diagnosed and repair was conducted quickly. They only performed work that was needed, no more or no less.

Shawn T

Have purchased 2 new vehicles from here so far. Great service great staff. Will return for my next one. Update we bought our 3rd new vehicle. Damian was very helpful as usual.

Rhonda Culhane

It was a pleasure to do business with Pierre Bertrand again. We drove in with the truck he sold us a few years ago, and within no time he had found the perfect new one. We can’t imagine driving anything but a GMC truck, nor going anywhere but Surgenor Ottawa to make that purchase. While Pierre is our preferred contact, every person we dealt with throughout the process made us feel like we were a part of an extended family. If you’re looking to buy a new vehicle and want a great selection and a sales team invested in finding the right vehicle and deal for you, then I recommend, without reservation, you go to Surgenor Ottawa.

Simon Perras

I purchased my 2nd truck from Surgenor Ottawa last summer and it was a great experience! Surgenor will always go the extra mile to help and accommodate my busy schedule! The whole team is definitely friendly and service oriented. Big thanks to Kyle B., Rick, Mike and Walter! I would certainly recommend surgenor to anyone who's shopping for a new vehicle or just looking for service!

Bonnie Bergeron

I had a wonderful experience at Surgenor, St Laurent. The sales manager Kyle Burton was a tremendous help to me. He understood what I wanted and was able to find something that suited me perfectly. If it hadn’t been for Kyle, I would never have dealt with this dealership. He was so personable and patient. He was not pushy and took the time to talk and understand my situation. He made all the difference. The sales and leasing consultant, Pierre Bertrand was also a tremendous help. He also was so attentive and interested in a fair deal for all. He made himself available to respond to any question or request I had. The day I picked up my car, Pierre was there to walk me through everything and was more than happy to explain all the new features ,sync my phone, transfer my Onstar account and put the plates on. He said to contact him if ever there was a question. I really never thought I would leave HMP in Exeter but these two gentlemen mentioned above changed my mind. You are both an asset to the dealership.

Kerry Irven

Great people to deal with. No pressure. Patrick was courteous and informative. Kyle the manager made it a point to introduce himself and welcome us in to the dealership. Clean and safe place to shop for a Cadilac

Lillian Mahoney

The service was very timely. I would like to single out the person who helped me change the battery in my key as I noted a message on the dash as I was leaving that the battery needed to be replaced. He gave me the support needed as he realized I did not know how as he tried to explain what I needed to do. Thank you for having such resources available to clients. That is why we have been coming back to Surgenor for the past 25 years.i

Alaina B

Recently purchased a used 2018 GMC Terrain SLT from Pierre Bertrand. There was no pressure at all to purchase which was a welcomed relief. The entire experience was flawless and comfortable. Pierre is serious about customer satisfaction and went above and beyond my expectations. I most certainly would recommend this dealership but more precisely Pierre! Thanks Pierre.

s clermont

My appointment was scheduled, great, service advisor was very professional, glad he didn't push to sell stuff cause its infuriating and gets me upset. They did what they had to do and I paid what I had to pay and that makes me happy thanks for that plus shuttle guy was in cool so my experience was great.

Jeff Friesen

Had a very professional and wonderful sale from Matt Dufresne. He is very pleasant to deal with and doesn’t pressure you into a sale. I would highly recommend him. The finance manager A.K. is also very pleasant to deal with and he didn’t try to pressure you into buying something you don’t need. Very honest team and dealership.

Lauren Foley

We can’t say enough great things about our dealings with Surgenor Ottawa! The no-pressure buying experience was so refreshing and they put us into the best vehicle for our family, at the best price. Our experience with the service department after our first two visits has also been outstanding - thanks for the free oil changes General Motors! The entire staff is so down to earth and seem to genuinely love what they do. It gives a real family-like vibe. I highly recommend Surgenor Ottawa - you won’t be disappointed!

robert paul mcdonald

Well what can I say,top notch service from the start to the finish. Second time around purchasing a vehicle from Surgenor on St Laurent Blvd. I spoke with Frank not really knowing what I was interested in. I gave Frank information on what I thought I was looking for and he went to work. Within hrs Frank had the vehicle,he also offered suggestions on a few other vehicles available. From start to finished Frank made sure I were comfortable with my purchase. Decided I needed a bigger vehicle called Frank and he said leave it with me, I know what your looking for. Frank came through again Frank Daoud is a no pressure consultant,he makes sure your comfortable with your purchase and takes the time to go through every detail both in his office and going through your new purchase . Surgenor will be my choice from now on and I'll be getting Frank as my go to person . Thanks again Frank. Excellent job finding a vehicle for a picky person. RP McDonald

Taylor L

Went to Surgenor with a few different vehicles in mind... The service was excellent from the time i arrived until the end my purchase. Damian was knowledgeable and cooperative through the entire process. He really knows how to go above and beyond with customer service. Highly recommend purchasing a vehicle from Damian!

Sebastien Davies

My wife and I recently bought a Bolt EV from Jon Daze @ Surgenors Ottawa. Great service and overall a positive experience. Thank you Jon for going the extra mile to ensure we were making a sound decision on our first Electric vehicle. Wishing continued success for 2021. Best Wishes - Seb

Johnny D'Alesio

This was the 4th time we purchased from Surgenor Ottawa - what a great team! Tony was so great to work with - and helped us get the truck we wanted. He was so quick to respond to all our questions, and exceeded expectations. Thank you all so much!

dean hazelwood

Frank Daoud is an absolute professional. Communication was fantastic with him from start to finish. He came highly recommended to me by a friend and I am putting my stamp of approval on it. I highly recommend him for your vehicle needs. Bought a 2020 Silverado and am happy with the truck and my treatment during the whole process. Thanks Frank. You have a solid employee in your hands at Surgenors.

Chris Robert

I just wanted to write a quick note to thank Patrick Bicu for his honesty, dedication and for going above and beyond while selling my daughter her car last week. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype. I have two more daughter's who will need a vehicle sooner than I want but for sure we will be back to see you again. Many thanks again for all your help and a pleasant experience!

James Perry

Thank you to the wonderful and very knowledgeable staff at Surgenor Ottawa on St Laurent Blvd They helped us on picking our new 2020 Buick Encore GX. Thank you in particular to John, Martin and Austin. We are enjoying it very much!

travis

I would like to take a minute to thank Frank Daoud for always going above & beyond! Second time getting a vehicle with Frank, he’s responsive, doesn’t leave you hanging. Always keeps you posted with all the details you need. Quick and stress-free process. You don’t feel rushed & under pressure. If you need a new vehicle or looking into purchasing your first vehicle ask to speak with Frank, he will take his time to help you get into the vehicle that fits your needs. 10/10 service. Truly thankful I was able to deal with someone who is honest & cares about his clients. Thanks again Frank, I’m very happy! ???????? Lisa Diotte/Travis Buck

Dominique Chamsi-White

Always a great experience. Friendly, knowledgeable staff. Will always return here for my car needs.

Lucrecia G Mills

We had an amazing experience buying our car. Mr. Rick and Mr. A.K. were the staff he had more contact and they were both incredibly helpful. Thank you so much Surgenor Ottawa.

Alain Grondin

Great overall experience. Quick response to initial inquiry and very responsive throughout the process. Sale consultant Jon Daze was very professional, informative, knowledgeable and accommodating. They were not able to deliver my vehicle before the long weekend however they offer me a vehicle for the weekend. It was a pleasant car buying experience. Highly recommended. Alain Grondin

Christina

Editing to add, we returned to Surgenor today, a week later to purchase my husband's GMC Sierra. We were once again met with the same service received from Mike, Jon Daze-Yach and Austin. Seamless from start to finish. 3rd time returning to Surgenor and pleased to recommend them anytime. Thank you again! We were returning customers to Surgenor and are always happy to recommend them to anyone looking for 5 star service. From the moment we walked in, we were greeted this time by Jon who was super friendly, knowledgeable and very helpful without any pressure whatsoever in helping me choose my car. From start to finish he was professional and kept me informed every step of the way from initial purchase to final delivery. I would not hesitate to come back to see him anytime. Thank you Jon, Mike and Austin for a phenomenal experience. It was seamless from start to finish! ????

Josee Bertrand

This is our 5th truck purchased with Pierre Bertrand. He's a pleasure to deal with, great sense of humor and goes the extra mile. We know that he has our best interest at heart. This will not be our last purchase from him. Looking forward to the next time.

Denis Noel

Just picked up our new Chevrolet Bolt at Surgenors on St-Laurent Blvd in Ottawa. Extremely satisfied with the service we received from Pierre Bertrand. Pierre was very helpful as usual, knows the products very well. I would also like to thank M. Karam for his help during the signing of all the necessary documents and explanation of all our options. Great overall service from all the staff. Thanks again Pierre and Karam.

Brian Miller

Easy service appointment. Job done in reasonable time. Vehicle was clean when returned.

D

Poor customer service and poor care for the car industry. No respect for new customers. Not willing to help or answer questions. You have to beg to buy a car even though you are a buyer, zero out of zero recommendation. Used car manager doesn’t take pride of the quality of the work he offers. You would rather go to a private used dealer rather than this dealer.

Michael Garvin

I was arriving at my scheduled appointment for a front end alignment on my old Volvo. I was greeted by a technician named Colin in the convenient drive through reception area. Colin was very gracious and knowledgeable about alignment and his duties at Surgenor's. It was very nice to feel like I was in good hands and so was my car. Great job Colin. I was then met by Walter Scott. He is the service manager and was very helpful getting my car in for the work required. I mentioned had a great team and to keep up the good work. I will be back for more maintenance on my car. Thank you.

Nicholas Edwards

Ask for Jon Daze. I had a great first experience at Surgenor Ottawa Dealership. I came in on my lunch hour browsing vehicles on the lot for my sons first car and a young man named Jon Daze greeted me, offering to assist me. He even asked me if I wanted a glass of water due to the heat. I’ve been to several dealerships over my years of vehicle buying and not once have I met a salesman with energy like this young man. He is a Professional . He was clean cut, easy going and to talk too and professionally dressed. I didn’t feel like I was being harassed to buy a car, I felt like I was chatting with a friend of mine but I never met Jon before... even though I didn’t end up purchasing a vehicle he still took the time to answer all my questions and made sure I left the dealership satisfied. My son happened to find the vehicle he wanted elsewhere but since Jon did such a good job even with following up with me, I have no issue posting a review for this eager young man. I would definitely recommend those I know to come see Jon Daze for their next vehicle purchase and I will be coming back to Surgenor to see him myself in the fall. Thank you Jon! Happy selling. - Nic Edwards.

Krystal Sabourin

I would a hundred percent recommend anyone who is looking at buying a new car to go to this location and see Martin (Marty). This gentleman was so inviting when I walked in. He showed me around, answered all my questions, informed me of …

Rochelle Juen

We had the pleasure of working with Jon Daze-Yach when purchasing our vehicle. He answered all of our questions and was prompt with responding to our inquiries via text or e-mails. I highly recommend Jon and the amazing team at Surgenor Ottawa!

Gavin Anthony

I bought a GMC Terain off Damian Alain and my whole experience was great. He provided me with multiple vehicle options and prices until we found the one that suited me perfectly. He was very honest and I didn’t feel any pressure from him to buy as you sometimes do from people in sales. I will definitely be heading back to see Damian when it comes times for my next vehicle!

Jean Sauve

My recent experience at Surgenor Ottawa has been exceptional! Not long after stepping through the front door, I was introduced to Damian Alain who provided excellent support in identifying my requirements and wishes. After looking at and considering models available on their lot, we came to the conclusion that they did not have what I wanted in their inventory. That was not a problem. They were able to source exactly what I was looking for at a great price. Damian provided excellent service and took care of all the details in addressing my list of requirements. He is very professional and easy to talk to. With the support of the management team and colleagues, I don’t think there is any challenge that he cannot overcome. After a few days with my new 2018 GMC Sierra Denali, Damian reached out to ensure my total satisfaction. I have absolutely no reservations in recommending Surgenor and Damian to anyone looking for a new vehicle and exceptional service.

Chloe Gilroy

I was in a unique situation and had to find a car in a week. I was helped by Frank Daoud. He was wonderful. He found me a car in the allotted time frame I had, found me a safe and affordable ride, helped with my insurance questions and even threw in winter tires for me. Overall a great experience and couldn't be happier with the whole process.

Better Logistics

I went in to buy a car with my brother for my father as a retirement gift. Jon , rene, and Bilal I took such amazing care and went above and beyond to make sure every little detail was met. I can’t believe how easy this was I am so impressed. I got a call and an email the next day asking how my father liked his car and weather they can do anything else to help. I would def recommend them to anyone. This is one expensive purchase that I was happy to make as every little detail was met and more. Thank you so much guys and I would be coming back to get my own car for sure. My father was so happy and it’s all because you guys made it happen.

JULIE

"EXCELLENT SERVICE" My husband and I were looking to buy our first truck. After visiting a few other …

Mark Rossides

The team at Surgenor went above and beyond and made my wife and I comfortable with the whole buying experience. This is our first domestic car purchase and we are thrilled. Mike McGurn and Pierre Bertrand were amazing. Our relationship started from buying a set of winter tires and now trading in our Mercedes for a Cadillac!! Friendly, knowledgeable, caring people makes all the difference. Thank you Surgenor.

Charlie Bar

Been servicing my cadillac escalade for 3 years at surgenor one of my main reasons sticking with this dealer is the great service always delivered by Walter in service he makes it easy and smooth always a pleasure much appreciated :)

Marcos D

We had a great experience buying our first truck with Jon Dazé. He was very knowledgeable and took his time to find us exactly the truck we were looking for and made sure we received it on time! He was a pleasure to work with and we will definitely return to see Jon again when we purchase another vehicle and won't hesitate to recommend him to our family and friends. Thank you to Austin and Kyle for adding to this positive experience!

Deirdre Kellerman

My wife and I had a great experience here, working with Jon and Frank. Jon sold us a car that we're thrilled with, without any pushy tactics. Frank got all of our financing in order, and we felt taken care of and respected by both of them throughout the whole process.

Marissa Majeau

My husband and I recently bought a quality pre-owned 2018 Terrain. We had a great experience, everything was as advertised, great condition, great customer service throughout the trade in process of our (then) current vehicle. Special …

Michel Nungisa

I had a great experience with the Surgenor St-Laurent team. Bilal, Job, Austin were all fantastic, responsive and provided with a very professional experience. Definitely worth a 5-star rating!

Manon Boucher

Thanks Pierre Bertrand for helping make the jump to Electric car Chevrolet Bolt, very happy with our choice ????

Josh Dowling

I had a great experience with them buying my new Chevrolet Impala, friendly, quality service and not over the top pushy salesmen. They were helpful, understanding and cooperative. Everything ran smoothly and I LOVE my new car. The people in the shop were not PERFECT in their attention to detail but really no complaints! Thanks Austin and Damien!

mike valcour

Very pleasant experience from start to finish. Very professional and important to me not pushy what so ever. Would recommend Jonathan as a sales person.

Bob Steele

Surgenor technicians are excellent. The service I received on both my truck and car was courteous and prompt. They all listened carefully to what I was explaining about my vehicles and it was obvious they knew their stuff. Both vehicles are fixed and back in my garage. Good work!

Jason Ainslie

Amazing experience with this dealership. Bilal, Tony and Frank (financing) were all great to work with. They were straightforward, honest and helped me with any questions that I had. Bilal even responded to an inquiry late on a Sunday evening which no doubt took away from his personal time. My wife and I are very happy and when we upgrade our vehicle we will be returning to this dealership. If you are looking for a vehicle I highly recommend you see Tony at this dealership.

Calla Fireman

The service and treatment of clients is always A1 at Surgenor's. They keep my car running well; they remind me when it might need servicing and don't pressure me, I decide what they will do...and they always do a good job. I'm sticking with them! Thanks guys!

Nathalie V

I always receive excellent service from the service department of this dealership. Satisfied customer once again. Thank you Walter for making sure everything runs smoothly and as expected. See you next time.

Alex McNiven

On my recent visit, I reported an issue resulting from my February service on my brake pads. Second time. This time the it was the "adjusted brake pad clip was dragging on the rotor'. It was not installed properly. The first time brake fluid was leaking out from LR Caliper bleeder screw due to corrosion. The mechanic working on the car both times was either careless or did not do the job properly. Two visits, six plus hours of inconvenience due to poor workmanship. Better follow-up by their supervisor is required. On the plus side, the problems were identified and fixed promptly.

DurhamPrestige Auto

Recently bought a 2016 Corvette from Mike Leroux. I came all the way from Toronto but he honestly made the transaction very smooth! I was very pleased with the service and he gave such a great deal that I couldn't say no to the 10 hours drive (back and forth) Than you Mike for all your help!

Jen C

Frank was great!! He was very pleasant to deal with and help me get into a amazing Canyon that I love very much. His service was exceptional and I would recommend anyone to go see him for a vehicle. Again Thank you very much Frank I love my new truck!!!!

Damilola Reason

Wow, will 100% recommend this place, got the sweetest deal on my Chevy Equinox, Sweet warrantee as well. The service as well was so good, met who i think is the most caring, and best communicating sales man ever Jon Daze. We both noticed a little scratch on the bumper and within 2 days the whole bumper was replaced. Great management, Great cars

Pierre Boucher

Great service. As soon as my arrival , the serviceman took the regular information and said that the service would be started immediately. 30 minutes later I received the service sheet and I have been asked if I wanted to have the vehicule washed. I thanked them but did not needal it. The services were rendered within the time prescribed. The waiting room was adequately set for the safety of the client. Great attention to the safety of the client. Thank you and keep this great service. Pierre Boucher

Bill W

Jon Daze-Yach and A.K. Karam did a great job helping us with our recent vehicle purchase at Surgenor Ottawa. Thanks guys, our vehicle is everything we hope for! All the best, Bill & Tammy

P M

With Surgenor you cannot go wrong. They have been in the business for a long time and it shows that they value their customers. They took the extra effort with me to ensure they found something we really liked and were patient with my barrage of questions, careful inspection of the used vehicle etc. They were very fair in negotiations including a lot of good incentives on top of the monetary discounts. They let us be careful, skeptical and were very patient with us. Martin at GM took care of us real well! Highly recommended. Both Surgenor and Martin!

Bruce Middler

Damian is a great person to deal with, very fair and makes the buying experience very easy. I will purchase another from him in the future.. great job Damian.

Laser Team

If I could give zero stars, I would! Very poor customer service and also unprofessionalSale staff (Andre) and unprofessional used car manager ( Bilal)Their ad about the vehicle I was looking at wasn’t accurate in person , wrong advertisement and wrong mileage . Also the vehicle photos do not show the damages I saw in person. Not going back here. Many other dealers would appreciate the business and the customers, this dealer doesn’t care at all.

Taco Grande

So, clicked on their online ad, they respond with a different car. Which was either being driven by the owner because his car was being fixed, or because he's waiting on his new car, depending on what story was right from the 2 people I talked to Apparently its a demo, but has 9k on it. No discounts though. Their other demo had 18k, which to me is a used car. Anyways. I wasn't impressed, but make up your own mind

mitch m

Went in and asked the sales rep if he'll beat another offer from a competing dealer. Sales rep said of course and says we will beat it by 500 and offers 3800 off. He then spends the next 20 minutes selling to me to come back and say we can only give you 1000 off when the other dealer was offering 3300. When it only takes 20 minutes to catch a sales rep in a lie then I would steer clear of this dealership. Went to Meyers across town 1 hour later and got 4400 off and signed the deal. I understand there's games that are played when haggling but I have zero patience for a sales rep giving an offer of 3800 off one minute only to reduce it to 1000 the next because it's a popular vehicle that they're not dealing on. Meyers had no issue dealing and selling me a 100k vehicle within the hour.

Mike Mclaughlin

TL:DR Amazing! Amazing! Amazing! If you want a car buying experience to be perfect look no further. You will be treated with respect and care for life. My rant(sorry): I couldn't be happier with my experience with the Surgenor team. I just bought my second car(first was a truck) with the team at Surgenor on St. Laurent. I would like to shout out Jon Dazé and Frank Daoud on their unbelievable service. They both helped me every step of the way with unbelievable service and help at a moment's notice. I will never buy a vehicle anywhere else. This team and their leaders have created an environment where buying/leasing a vehicle is the easiest and most efficient processes that could possibly be experienced. Even with the stringent Covid-19 protocols you will be made to feel like family and you will know the difference between a "car salesman" and a Surgenor team member. Their method is service for life and they stand up to that. My first salesperson left Surgenor for a more secure job(with the government) due to Covid. He did not hesitate to answer my phone call and pass me on to the fantastic hands of Jon Dazé. From day one in October 2019 I have been in contact with and treated like family with the Surgenor team. I will never forget the quality that comes with the brand GM and the family of Surgenor.

Jonathan Baer

Just bought my second Silverado from Pierre Bertrand at Surgenors Ottawa Stlaurent location. Second experience was just as easy and good as the first. Got a fair price for my trade in and new vehicles. Pierre is excellent at keeping you updated throughout the process and returning your calls and answering any questions. He found me the exact truck I was looking for both times and I was extremely satisfied with both of them. So much so that my father purchased his GMC Sierra from Pierre as well. With just as great an experience. I would recommend asking for Pierre if you are in the market to buy a new vehicle as he is great to deal with!

Stacey Janssen

Tony Norman is the best!!!! Just purchased our 3rd vehicle in the family thru Tony, outstanding customer interaction and he knew exactly which vehicle was perfect for us. Also wanted to give a BIG shout out to George in Service. Surgenor's (St. Laurent ) are #1 in our eyes and we will not go anywhere else!

cathy davis

As a first time car buyer, I felt very overwhelmed with the whole car buying process, then I meet John Cyr at Surgenor's Ottawa. Let me just say he was amazing, He was there for me and my car needs. He took his time and went above and beyond for me. Even after 3 months of having my car if I have any questions or concern, he is there to answer and help me with no hesitation. I will and would recommend John Cyr and Surgenor Ottawa to anyone and everyone I know. Thank you So Much

wendy Romain

This was my first experience with Surgenor, I am so please with how easy everything was. I contacted them regarding a vehicle I saw on line. The price of the vehicle was exactly as posted, they gave me a fair value to start for my trade and had all the paper work ready in a timely manner. Thank you Jon and staff. I would definately recommed.

Rob Dunn

First time having my car serviced at Surgenors and i am completely satisified. After the oil and filter change I had a question about a paint issue and was immediately taken to the body shop to have it looked at. They tried to fix the problem but it will require further work. There was no charge for this. i will definitely go back for all my servicing when required.

Nakul Gulati

Excellent customer service and competitive rates. I bought myself a set a winter tires here only although I am pretty sure my next car would be from them. I dealt with Walter Scott who helped me get the perfect wheels and was extremely professional. Thanks a ton for the refreshing experience. You have won over a new customer for life!

Andre Mantha

I just want to say that I was hesitant to move away from a dealership I have been with since 2002. I took a chance on Surge or and was extremely lucky to get FRANK DAOUD as the one who helped me tremendously. He never stopped until the deal was right and got the right vehicle. Look forward to deal with this dealership in the future and would recommend it to anyone.

Doreen Sarazin

Not happy at this time. I have been a customer since the '70s and usually they are good, however, today is a real disaster. Made an appointment a week ago to have my tires changed. Got an appointment for 7:00 a.m. on Tuesday April 22/20. Took my car last evening and left it there. Only needed tire change as much work done last year. Called at noon and they said it was almost finished! Here it is, almost 2:00 p.m. and still no call! Obviously they did not even start to change tires until when - 1:30? if I am lucky! Very dissatisfied!

Jon B

Will not be buying my next truck here! The salesman was great. However I had asked for a gooseneck hitch to be installed. I got a fifth wheel instead and the manager tried to tell me that's how they are after market ( not the case) and they wouldn't replace it with what i had asked so not only did I pay for the first incorrect install I had to pay more to remove it and get the proper hitch installed.

Susan Borys

Big thanks to Doug Brooks and Gil Carbonneau at Surgenor St Laurent for the VIP service on the purchase of my 2022 Equinox. It was a top notch experience! Susan B.

Liskebe Tadi

I had an amazing experience at Surgenor Ottawa. Frank and Tony made me feel very welcome and went above and beyond in helping me find a great car. The entire process was seemless and I didn't feel pressured to make an immediate decision. They were very knowledgeable and responded quickly to my questions.

Roda808

I recently had the best car buying experience at this dealership! I have been shopping around for a few months now and was getting a little discouraged especially dealing with pushy salesman. At Surgenor Ottawa I had the pleasure of dealing with Frank Daoud. The whole process from beginning to end was smooth. He gave me all the information I required to make an informed decision. I highly recommend Frank as well as this dealship for anyone looking for honest, professional service!

David Keys

The work was completed before the estimated time. Everything was explained clearly and no surprises on the bill. Everyone was friendly and courteous. 5 stars to me.

Joshua Kaulaity

Great overall experience. I was recommended to go to Surgenor Ottawa and speak to Tony Norman. His professionalism and customer service went well above my expectations. Thank you!

Simran Gill

Great service, great staff and an overall great experience. This team goes above and beyond to make sure the client is happy.

Joannblondeau@rogers.com Joriblo

We had a nail in one of our tires. They quickly identifier that it would have to be replaced. It requiered they get a tire offsite. They paid for a uber ride home, because of the wait time. We are so grateful and fortunate to be Surgenor clients.

Cristin Buskard

Lied to someone I know regarding contract details. It is the signers obligation to read the details before signing but the contract was misrepresented to a trusting elderly man trying to help a family member. He now has no recourse.

Ron Powell

I went with my son and girlfriend to look at a car and it was one of the best experiences I have had. Andre was a great salesperson and I would recommend that anyone looking for a car should check out this dealership.

La Puerta

Frank Daoud, is the guy to ask for while car shopping. He was always fast on replying any questions we had and provided us with immaculate service. Hands down to Surgenor on St-Laurent, it is the place to go for car shopping. Within a couple of days he had found the SUV that would best suit our family's needs and within a week we had the new SUV in our hands. I recommend anyone that go to Surgenor to ask for Frank. He does amazing work and is always there for any questions or anything you need even after the purchase of your vehicle if you have any questions or concerns he is there for you. Thank you for everything you have done for us and our family and by the way our new ride is awesome, we love the new Yukon XL. Thanks again cheers!!!

John Winter

I was very pleased with the service I got while making my purchase. The young salesman Kyle that sold me the truck was excellent, he was very professional and great to deal with!

Josee Sarault

I want to say that this was the best service I've ever had buying a vehicle. They made the process extremely easy for us. I want to personally thank the BDC call center supervisor Myriam for pointing me in the right direction with the idea of buying a new car and her keeping me up to date with recent promotions they have and big thanks to Martin the sales representative. He went above and beyond helping us getting the car we could get. We had intentions of getting a certain vehicle but unfortunately we were not able to purchase the one we wanted. He was always keeping us in the loop of our financing and what we could do with our situation. He made us feel like we we're his main priority which is a great feeling to have as new car owners. It was the easiest process having them do everything for us. Always got ahold of them when we needed them or had questions. I would recommend this dealership to anyone and everyone !

Steve Prashker

Did a great job at diagnosing the problem with my vehicle and they actually fixed it within 4 hours.

Angelo F

Great people and great service as always. Everyone aims to please whenever I need their services. Whether it is when purchasing a vehicle or having it serviced, the staff are always kind, courteous and want to make sure I'm satisfied. I will continue going there in the future even though I have many other GM dealerships that are closer to my home.

Samantha Schultz

Amazing experience making my first big car purchase with Surgenor and Jon Daze! Jon made this intimidating process very very easy! I felt comfortable to ask questions and Jon was able to provide me with great information and really prompt service. I'm grateful for such a friendly team at Surgenor who helped me get my dream car!

Greg Smith

Jon walked me patiently through the introduction to my new 2021 truck and was a delight to work with. All questions answered and thoroughly reviewed with me, I felt great leaving with a good understanding of the new technology and available services it offers.

Roland Cornellier

Excellent reliable service all around from booking to parts personnel to service adviser to technician to manager. I would strongly recommend this establishment for all your automotive needs.

Jean-Yves Trudel

I have been going to Surgenor since the early 90's and I have always enjoyed the friendly atmosphere within the dealership amongst the sales and service personnel. The service I have received on my vehicles has always been first class and they would do their best to solve more complicated problems thanks to service managers like Walter Scott.

Kirt Wood

Great dealer no hassle no pressure frank daoud and Andre got me in the truck I wanted at the monthly payment I wanted for a great interest rate. I'm definitely purchasing my next vehicle from them

Eoin Gibbon

By far the best car buying experience I have ever had. Lee is the man to see...he was so kind and courteous and made sure we were completely happy with our decision! Everyone we met/worked with was fantastic and the service department is great! Don't waste time anywhere else.

Suzanne Brazeau

I'm very happy with the service provided at this location. Staff was very accommodating, respectful and professional. I would definitely recommend this location for purchasing a new car.

Karen May

Today we picked up our 2021 Acadia. Our salesman, Pierre Bertrand has been our salesman for many years and his personal touch and commitment to his clients is most definitely 5 star. Pierre always makes sure we are informed, happy and completely satisfied with our vehicles and always strives for the best deal for us and he is the reason we keep coming back and he is a credit to your organization. Our first experience with leasing was flawless thanks to the service from AK Karam. Thank you Pierre and AK. We highly recommend them to anyone wanting to buy or lease a new vehicle. Pierre and Karen Boucher

Mathieu Morissette

I am a new customer for life at Surgenor Ottawa. At the moment I came in the dealership all the staff made me feel comfortable, especially M. Pierre Bertrand. Only after few minutes, he understood my needs and was able to propose the perfect vehicle for me. YES I GOT MY DREAM SUV. A Yukon SLT 2020. I got a great trade-in for my pick up and can plan for a wonderful summer vacation with the family. Many thanks to you Pierre and the whole Surgenor Family. I have been doing my 8K, 16K and last week 24K maintenance at Surgenor Ottawa. As usual, super service, on-time, professional and in this pandemic "SAFE". Thanks Surgenor Ottawa team for this great post-purchase service work!!!

Radivoje Bradic

This is best dealership I ever had. With their sales manager Mike Leroux, they are top team you can find in Ottawa. I have experience with Mike last 10 years, and to be honest, he’s the most friendly and nice guy. He was helping me big time, never pressured me to buy anything, but helped me to achieve most reasonable price at the end. I will always come back for any purchase in the future. Service people are nice and helpful, as well. Overall, great experience, and recomendation for everyone who wants to buy GMC/Chevy/Buick vehicles. Again, thanks Mike and your team!!!

Jon Amo

My wife and I had been looking for a second car and found a certified pre-owned that was listed at Surgenor. We have bought and sold several cars through other dealerships over the years; however, the Staff (especially Damian and A.K.) at Surgenor have been by far the best to work with. Super easy to communicate with, genuine, up-front, and all-around very enjoyable. Thank you for the great experience - we will definitely be back! Jon & Alex

kathy Goldberg

Our service man Kevin did very well by us, found out it was only his second week on the job, well done!

Dan Levesque

seamless process to change vehicles as my lease was up. Very satisfied repeat customer. This is my 6th Cadillac Lease.

Hubert Jérôme

My wife and I met Tony two weeks ago and we have had a fantastic experience. We are used to deal with seller but this time it was different. The way he took time with us and gave such good explanation about the process was amazing. If I have to deal with someone again I realy hope it will be him!

Barbara Conroy

My car was picked up from my home. The winter tires were removed and stored and the summer tires were installed. I also had the spring health check done and the car was returned to my home the same day. Wonderful job on the car and great service all around.