Reviews of Donnelly Ford Lincoln (Car Concessionaire)

Amy Karam

Excellent service when we took our car in downtown repair. Courteous, thoughtful in that they called me with an update on timing of completion so I could plan my work around it and they even arranged a drop off. Further , they gave us a nice big cookie to say thank you :) . Great experience.

Craig Marsh

We were in a bind, 500kms from home and stuck in Ottawa because of a problem with our charge port door. We couldn't charge at all. A big snow storm had hit Ontario causing a mess with so many vehicles. We called around with no luck finding anyone to help until we reached out to Donnelly. They too were swamped but they understood we needed to get home. Thanks Donnelly for working out a way to get us home!

Rob

Diagnosed with a rear main seal leak and oil adapter leak. They recommended I replace the oil pan gasket while it was being serviced. Was charged $190(?) for an engine shampoo that was needed to clean the engine for oil leak diagnosis. First, the engine was never shampooed. I popped the hood and found a clip of some sort sitting on top of the engine. No signs that anything was cleaned. I even pulled all the old leaves that were in the engine compartment. I think I paid $190 for the mechanic to spray some brake cleaner on the oil pan and wipe it off. Second, brought the vehicle to another garage and they photographed and videoed what appears to be the issue. While it was recommended I get the oil pan gasket resealed, there was actually oil sputtering out of the oil pan seal, quite visibly. Not sure why they only recommended I do that while getting other things serviced when it was quite clear there was an issue. They also showed me the turbo lines that were spewing oil. No mention of this by Donnelly. They wanted the $3000+ rear main seal repair job. Lucky for me I remembered that the rear main seal was replaced just 14,000km’s ago when I took my vehicle to a garage to get the faulty Ford flex plate replaced after it shattered. Had I went ahead with the repair I would have wasted $3000+ to have them replace an already new rear-main, an oil filter adapter that had zero leaks, and I would have still had oil spewing out of the turbo lines. I definitely won’t be taking my vehicle to these guys and I have lost all confidence in dealership service departments.

Alfie the Pug Peitzker

Bought a used car. Very happy with the service and the car . But after receiving the bill I had a extra charge of$ 300 for adm. And a $ 100 charge for a 60 ltr. fill with gasoline . Just saying..... customer beware!!!!

Samantha Statham

I didn't buy my Escape here but I brought it in for service. I was very pleased with the customer service I received from Chris when I dropped it off and they were very thorough in investigating my concerns. I had my vehicle back very quickly. Also brought it in here for a tire swap from my winters to summers. They needed to be removed from the rims and swapped out. A bit pricey for the swap but I also wanted them to check my brakes. There was a misunderstanding as to when the appointment was for and I ended up arriving the week prior but they were kind and took it in anyways; wasn't in a rush to get it back. I'd have to say I was a bit disappointed in the state in which it was returned after the tire swap - tires covered in the lube/glue whatever they used to swap the tires. It shouldn't have been returned to me that way. When I called they said I could bring it back and they would rinse it off for me..

Derek Lapierre

Donnelly Ford took awesome care of me, especially during pandemic times. I needed some warrantee work done and walked out very satisfied with my service. The workers were very polite and respectful. I'll have no problem returning again next time, but hopefully not too soon! Thanks!

Alphonse Vusi

Recently purchased a 2021 F150 Lariat and I couldn’t be happier with the service. Everything went according to plan and I was constantly updated through out the process. Thanks again Grant!

Megan Harris

Always A1 service! Team goes above and beyond and are always informative about why my car needs certain things! Highly recommend!

Abram

Could have been an easy 5 star, coming from 800kms away I had asked to make sure there was no scratches or dings. Pick the car up at enterprise no contact with the dealer with Covid 19 I was left with a decent size scuff and ding. Sales guy was not interested in helping with the fix at $120-150 so that’s why the not so good review! They will do anything to get the sale but not look after customer after the sale, at least if you live far away. Contact me ASAP with a fix.

Bill

Courteous Excellent service and even a freshly washed vehicle returned! Who does that anymore? Way to go Donnelly Ford

Loreto Lamb

Their service hours of operation aren't super convenient. Message was lost between reception and service dept. Their mechanics leave at 4pm. Their team is extremely friendly and apologetic, but that doesn't help me when I have to come back because they didn't get all the work done in one shot. I keep receiving texts about my service experience and I returned my lease in April 2021.

Brian Eng doing his Theng!

Great service there. They treat you very well there and the facility is very nice. The staff is great and they work fairly fast. One of the last dealers that have free shuttle service for their customers. Other dealers are moving towards Uber but I like this more personalized touch. Great stuff! I will be back!

Jill Carleton

As usual, Donnelly went above and beyond to switch out my tires, detail the car and despite a minor mix up in providing a Lincoln loaner, found a beautiful car for me to use while mine was in the shop. I would not bring my car anywhere else !

Trevor Burchett

Took my truck in for some warranty work. Found this gem when I opened my console. Give Nick Armstrong a raise. Nice to know you hire honest people. And you'll get my business when I decide to trade in the truck for the new hybrid.

Michelle James

I bought both my most recent vehicles from the Team and continue to feel like a member of the family every time I go into the dealership for service. From booking the appointment to picking it up, it’s always a lovely, relaxed experience. I appreciate how stress free and convenient maintaining the car is. Donnelly’s makes my life easier.

Annemary Szekeres

The guys at the Donnelly Ford we’re on the ball. My Ecosport popped a tire. The service was amazingly fast!!! I’m very happy that it got fixed fast and I was on the road again!!!

Stonehenge Masonry

Donnelly Ford Lincoln Ltd location is AWESOME! Megan in Service is fantastic. She is always very prompt at following up with emails and calls. She takes excellent care of our fleet from minor oil changes or booking recall appointments to major problems. The crew they have working on our trucks in the shop are also fantastic. They ensure they are in tip top order when leaving the garage. We love the little note cards left on our dash as well. Keep up the great work, we look forward to seeing you again.

Siobhan Vipond

Recently moved to Ottawa and I am very happy to have found Donnelly Ford. I brought my escape in for service and from the first phone call to picking it up, everyone was professional and friendly. I will definitely be using them in the future.

Jamie Fallows

I messed up my apt date by an entire week... came in one saturday too soon but the gentlemen was kind about it and took in my truck anyways. 2 hours later work was done. Despite my stupid mistake it was painless and extremely professional. Will be back.

Capitall Mike

Really wish the vehicle technicians took a little more care into people's stuff... oil dripping on the driveway from the mess under the hood. Really annoyed because this happened on another vehicle recently and is a costly, pain in the A to clean. Edit: Thanks but no thanks... your offer to wash the engine bay with a hose was done that night at home, without me having to take a half day from work. What's concerning is the mess on the driveway still being visible after 1 week of attempted cleanups using different recommendations.

Adrienne Huston

These good folks helped us out when we were stranded in Ottawa with almost no charge left on our electric vehicle and a charge port that would not open. They fit us into their already busy day and found a solution that at least got us home to Barrie. Service above and beyond.

Elton Hodges

Fantastic dealer to deal with. Bought a Fiat 500L Trekking and at last minute before pick up they squeezed my car in to put on winter tires because of heavy snow fall. John B. Is excellent to deal with and he just wants you to leave happy and come back for future business. He works with you to get you what you need. I'll definitely be back.

Mike Lemieux

As always excellent service. They were quick to book me in for service even during these trying times and new new newest covid stage 2 rules (again) , called me with updates and let me know when my truck was ready for pick up. The covid protocols they have in place ensure its a safe environment for customers and employees. Always very friendly and easy to talk to and understanding of the urgency to get our vehicle back. This is the only Ford I will go to even though between them and my house there are 3 closer dealers

Mike Bessuille

Thank you Donnelly Ford for the excellent service! You took care of my Ford Edge expertly, as always, but more importantly you treated me like family.

Avigail Pagulayan

I came into Donnelly Ford looking to finance my first vehicle. Only having a broad understanding of the process, I was nervous about getting a good deal and being able to communicate my needs to a car salesperson. I visited several dealerships in search of the perfect deal. I was helped by Zach and Kat who laid out my options for me, broke down my financing options and thoroughly explained my contract leaving me confident that I walked away with the best possible deal.

Paul Norris

A pleasant hassle free experience. The Donnelly Team went out if their way to ensure we got the right vehicle for us. We’ve been buying cars from them for over 25 years. Great Team!

Hatem Abdel Ghafour

Through my experiences dealings with Mr. Hosni and after submitting the application through the website, I found all the interest and respect to redeem the submitted offer, within less than 6 hours, with the completion of all approvals with the banks at the best prices and the lowest interest rate. This deal encouraged me to buy two cars at once, I did not find thecfadtest in dealing ,honesty and professionalism anywhere else, knowing that I live in the Mississauga area, and I did not mind driving five hours to reach and receive the cars in the best treatment , beside the hospitality by sponsoring my stay in the hotel at the expense of this distinguished and respected company. All respect and appreciation to the distinguished Husnie and all the company's staff for achieving my dream to reality.

Daryle Hayes

I have happily been a Donnelly customer for 15 years. Service is always excellent. The staff are knowledgeable. They are an incredible bunch!

B Raymond

I was very disappointed in Donnelly yesterday. They didn’t fix a problem that was under warranty because they wanted me to spend an additional $900 for a part that wasn’t under warranty, and still charged me the diagnostic fee of $200. I don’t know if the problem is with Ford or the dealer, but something is wrong here.

Asma AL-khaldi

This was my first new car purchase, I got Ford Explorer limited. I would like to say that it was a very good experience. The sales man Rabih Mamlouk was so knowledgeable, helpful and supportive as well as the finance manager Tarik Ghousin. They made the processes as easy as possible to me and provided the help required to have the car delivered on time.

Lorna Jantzen

Eli helped us find the perfect Bronco Badlands The day after buying our Bronco we went on a road trip from Ottawa to Victoria, camping along the way. The Bronco was most certainly up to the trip and we had a fantastic time!! A big thanks to Eli who made our dream car a reality!!

Brooke Wetzstein

Perfect service! And my gosh they did wonders on my vehicle. I have to admit it was pretty dirty and I wasn’t expecting it to come back as clean as it did. They took the time and cleaned every corner! I will definitely use there service again. This place is definitely worth every dollar spent!

Teri Fredrick

Car (2013 Lincoln) was brought in for service (oil change, bulb replacement and transmission flush) which was performed in a very timely manner. Car was detailed and looked exceptional. Very happy with Matt Quigley and Donnelly service. Thank You

Peter

Matthew Quigley(service advisor) and the technician that worked on my car to get it back on the road as I am considered an essential worker was worry free and brilliant. Their work ethic in my opinion was seamlessly smooth, they took the worry out of the whole repair from, diagnosing the problem to ordering the parts, and making sure my car would be ready at the time promised. Cheers

Bonnie Google user

We received the highest quality of service at DONNELY Lincoln Ford. We highly recommend this dealership!! THANK YOU JAMES for your 5* SERVICE in working with us. James is understanding, respectful, and provided the most professional-client based relationship, 100% of the way. These days, that is a rare find, in our experience! We will not forget to give a BIG Thank you to JOSH, for his 5* service as well. THANKS JOSH! We wouldn't have got going, on our journey, a 1200 km time-line for work, not without your efforts, and expertise as a technician!! Mark. H

Antoine Beneteau

Zach was a fantastic salesman! He made sure to get us exactly what we wanted, all while keeping us informed and answering any questions we had throughout the process. I would recommend you go through him for any of your car purchasing needs, you will not be disappointed! Thanks again to Zach and Donnelly Ford Lincoln for the amazing experience!

Alexander Boutros

The buying experience at Donnelly Ford is impeccable! Rabih walked us through the process thoroughly and you could tell that he has your best interest at heart. Special thanks to Junior and James as well. We will be returning for our future second vehicle!

Andrew Davis

Wonderful experience as always. The person that served me at both intake and pick up and the technician that serviced my car were extremely helpful and patient. I have nothing but positive things to say about my 9 year experience with Donnelly Ford/Lincoln

Caroline Daigle

Just another "5 star" review going out to this amazing dealership once again! My Lincoln app had not transferred over to my new iPhone, consequently, yesterday, after locking my keys in my Corsair, not remembering my door code & of course not having access to my app to save me, Darlaine Foley , who is Donnelly Fords main concierge gal, got me back into my vehicle in less than 5 mins! Thank you ! I really appreciate your staff, your service team and I LOVE MY VEHICLE! Star class show, as always! Caroline Daigle - Ottawa

Sun Hwang

I brought my car for airbag parts recall. I picked up my car day later and they cleaned my car inside and outside for free and steering wheel got much smoother. It made my driving better. Thank you!

Charline McDonald

This location is better than most of the Ford dealerships in the Ottawa area. They make uou feel important and their prices are fair. The service counter staff are friendly and helpful

Nicki M

Absolutely great service ! Everyone was so helpful and patient with explaining everything to me, would highly recommend ! Thanks again for the great experience I’ll be a returning.

John Martone

We are pleased with the service we have received to date from the staff at Donnelly Ford. The service staff I have dealt with, Chris K, Matthew Q, have been professional and courteous. We recently traded in 2 Lincoln’s and obtained 2 newer Lincoln Corsair and our sale rep, Naeim K, has been awesome. We have been dealing with him for many years, 8 to be exact and he has always been so understanding and caring. Thank you to them and the crew at Donnelly Ford. John and Jody.

Shane Chafe

Great service, our salesperson Grant was amazing. My wife and I knew what we wanted when we were looking for when we wanted to purchase a new vehicle. They didn't try to pressure us into anything we weren't looking for, and were honest about any additional services they offered and about what would best suit our vehicle and our driving habits. They were open with their communication about financing and the time for our vehicle to arrive, and were easy to deal with for the entire process.

Claude Lanoue

Absolutely impeccable service in every sense of the word. My concierge, Darlaine, showed such high professionalism that I was completely amazed. She was a true ambassador for Donnely and is an asset in her role. James Kennaway, the service advisor whom I spoke with, showed how professionalism is at the core of Donnelly’s mission. I am totally impressed. My véhicule was treated like royalty getting what I consider to be a“detailing” treatment with all measures of protection against COVID-19 transmission potential.

lise moore

Ali and Vince made it a good experience! I would recommend these guys 100%. . Will never buy another car from anyone else! Thank you so much , Ali and Vinny you guys truly made me happy , love my kia soul!

David Donald

In March I decided (spur of the moment) that I would trade my old SUV for a new pickup. I searched around and decided what I wanted. Zack and the team at TDAG did a fantastic job and my truck is now the "most popular" vehicle in the family. It's pristine, runs like a top, and was exactly what I wanted, for a price I was very pleased to pay! Thanks for everything!

Ginette La Roche

I am so grateful for the service received this week. I had no appointment and needed a quick turnaround for an issue no one seemed to be able to resolve. Matthew Quigley and the manager were quick to respond and provide appropriate advice and assistance. My car was ready the next day and finally works perfectly as it should.They pointed to other issues that need to be addressed and offered valuable recommendations. They definitely made my week and I am very grateful to them for their help.

Keith Petrie

I would like to thank Zach for selling me my 2018 kia sorrento he is great to deal with got me an amazing deal went above and beyond and even had my vehicle delivered to me when I live 5 hours away I highly recommend this dealership and ask for Zach he will get the job done

Lori Marcantonio

Best service I’ve ever had from Donnelly’s. You have completely changed my opinion of your service. The young man who checked me in should be commended. He went way above and beyond. Thank you! I’ve been a customer for more than 30 years…

Heather Fountain

I have bad credit but really needed a car. Chris, Ali and Vince made it a good experience! I would recommend these guys 100%. . Will never buy another car from anyone else! Thank you Heather Hamilton

Luke Rediger

I just purchased a 2013 f150 from them as-is. I got an exceptional deal, sales (Mo and Caroline) were very friendly and efficient. I decided to use their service dept to get it safety-ed and repair the minor items, Mathew was professional and went beyond my expectations ensuring everything was well looked after. I will definately be bringing it back to them for all servicing, despite it being out of my way a bit. Update, I've been using their service dept since and have not had a complaint. Mathew is very courteous and has made me feel confident in their work. Update, just had it detailed there, was not expecting them to clean out all the compartments, they were stuffed with stuff, they boxed it and cleaned it regardless. Truck looks fantastic, would not have imagined it could look so good!

Jerry Firlotte

I had the experience of a life time when I reached out to this dealership, Zack and his dealership he worked tiredlessly to get me approved st a good interest rate. Now im waiting to have my new to me vechile delivered. I can hardly wait and he did this at a price I could afford. Thank you Zach and team for doing this for me and my family.

Matt McConnell

I wanted to view a car they had in stock. They booked me in to see it. They called me to confirm the appointment the night before. I arrived on site to find out they'd sold it the day before. I'm not sure if it was incompetence or stupidity but at this point I don't care, Donnelly group won't be getting my business.

Ralph Thor

Complete satisfaction with this warranty repair visit for a minor oil leak & brake noise (rear). As a curious car guy, I asked for some details on the extent of the work needed to complete the repairs. The Service professionals had the tech that actually did the work, call me for a short chat to explain the process and the parts involved that needed to be removed/reinstalled as part of this service visit. First rate / Tier 1 service in my books.

Laurent Rodrigue

Just purchased a vehicle with the gentlemen Zach. Nothing but good things to say about his service. He is very knowledgable and only wants what is best for you. For my vehicle, he had overcame an unusual challenge but managed to work around it without it affecting me. I will definitively be coming back to Donnelly Ford, 100% recommend!

Sue Paquette

The service advisor was awesome and quite helpful. Prompt and excellent work done by the technicians The vehicle pick up and drop off at home option is an excellent choice. Overall, great service!!! I would recommend Donnelly’s!!

Terry Hess

Service was great. Mike took care of everything I needed to have done. Would recommend Donnelly Ford to everyone who reads this

Morgan Johnson-Koehn

We had a recall notice on our Ford Edge and took it to Donnelly Ford. They were quick, provided and Uber both ways while the service was being done, and I have no complaints at all. Would recommend!

Carlos Lewis

Went to get some maintenance work done on my 2014 Ford Fusion. My main concern is how much it cost to change transmission fluid and 4 spark plugs. 1: I think it’s not justifiable to charge $179.95 for labor to change transmission fluid when parts cost $67.20, total cost $255.10 . 2:change 4 spark plugs , parts $51.00 labor 149.95 for a total cost of $200.95. 3: replaced front suspensions, but did not put back the cover underneath the car properly so it got damaged and fell off. While I was driving I heard a wind noise under the car before the undercover came off.

John Rogers

I simply can't say enough about my experience with Donnelly Ford Lincoln. Right from the start of my search for a vehicle Ali was exceptional in his service always providing detailed, prompt answers to my inquiries. He gave me absolutely no doubt in what was going to be a positive sales experience. Once Ali found the vehicle for our family, Vinny got involved in regard to the financials, licensing and delivery of the vehicle. Vinny also exceeded all expectations going above and beyond in order to make our purchase seamless and memorable. Our vehicle was delivered right on time to our door step, which is 3 hrs east of Donnelly's dealership. The vehicle was spotless and the transaction involving our trade-in vehicle was again seamless. A couple of minor issues since delivery that Ali and Donnelly have agreed to look after - no questions asked. A+ to Ali, Vinny and the Donnelly AutoGroup.

Sam Lewendon

I have not dealt with the sales team, but their service team is excellent. Quick, friendly service; best of the Ford dealerships in Ottawa (and I’ve tried them all). Very reasonably priced; several jobs that I expected to exceed $1000 came in around the $250 mark.

Jennifer Chafe

10/10 Overall Experience! Grant was an amazing sales person! He was kind, courteous, patient, and follow up with us after the purchase of our truck! The finance department was no different! Thank you Donnelly Team for such great service... oh and our new truck!

Andy Jasiak

Very good Service, arrived reasonably late in the afternoon (3:30pm) for an Oil change on my 2017 Ford Crew Cab truck. I had called ahead to confirm what time the Fastlube Lane closed, & last call was apparently 4:00pm. Upon arrival, learned from the Service Advisor that they were short technicians & probably wouldn't be able to do the Oil change. I explained that I drove an hour from home to Ottawa,, from Smiths Falls, knowing they have a no appointment Fastlube Lane,, & I was going on a long trip out of town that afternoon. However they managed to pull a Technician off another job to do my Oil Change! They didn't have to do that, but made the acception,, & that's what 'Excellent Service' is all about!! Thank-you Service Staff, & Donnelly Ford. Andy Jasiak Smiths Falls, Ontario

Ian Paisley

Had some warantee work that needed to be done in short order. Very happy with the service and the end state of my repaired vehicle. Thank you Donnelly Ford.

Carl Clarke

We experienced unexpected car issues and brought it in to dealership and they quickly took the car in and worked through the problem. We had to wait a day for a part but given shortages these days on almost everything that was pretty good. Thanks!

J. McQ.

I had recall work done and a compliance letter sent in good time so I am able to take my vehicle across the U.S. border with me when I move there.

Andrea Boyes

The staff at Donnelly are friendly and efficient. Normally I bring my cars in for regular service, but in this case they took my car in immediately (without an appointment) to check the battery after the car had been sitting in storage for a couple of years. The battery was replaced and I was on the road in about an hour. The waiting room is clean and comfortable and coffee is provided. You can watch the “action” in the garage through the big window or sit back in a comfy chair and read or watch tv. Computers and public wifi are also provided for those that want to surf. I have always had good service at Donnelly, I recommend them!

Tommy Head

Want thanks Zach Donald and Kathleen McGuire for there amazing work on getting me into a 2017 Mistubishi .Both awesome to work with and highly going tell everyone I know to looking to get for car or truck or suv to contact them. thanks again

Harry Schuster

On a Wednesday evening I made an online enquiry about a vehicle, within 10 minutes I had a response from a sales rep, Grant. A phone call and a text with pictures of the truck on the hoist being safetied, as the pic on the website was a stock photo. Friday I purchased the truck, the deal was fair. I received what I was looking for on my trade-in (same $ as another dealer). Part of the deal was I wanted to drive away that day with the vehicle, as I live a distance away. James, the sales manager, made it happen. Deal was signed at 10:30am and by 1:50pm my daughter and I were driving back in my new (to me) truck. While waiting, James also directed us to an incredible Shawarma restaurant in the plaza next door for lunch. I totally recommend these guys to anyone looking for a new or used vehicle! Great communication, very friendly, and willing to go the extra mile.

Andrew Werblinski

Excellent people performing great work rapidly, and treating Lincoln owners as they should be. Thank you Donnelly Lincoln.

Cathy Spitzig

They fixed the problem that truck had when I first bought it a year ago. They couldn't figure it out when purchased but when it is a year later and at my expense ( to late to haggle on price) they miraculously figured it out. Great communication and easy to get appointment. Very expensive, maybe that is why. Will go elsewhere in the future.

wendy dow

We would like to thank you again for going above and beyond and making this purchase enjoyable. All the extra touches with the name announcement, Prosecco, Bow and card inside was a perfect touch. The whole team from finance, leasing, service department and management were all welcoming and professional. It is a beautiful vehicle and I’m pleased with my purchase and your service. Thank you so very much.

Sean Carr

Amazing experience dealing with Ali and Vinny. Both went above and beyond to not only give a good experience, but treated my 2018 as if it were new! Great warranties, great service, will be back for my maintenance cycles for sure

Grant Griswold

I was very happy with the polite and excellent service from the service reps and the mechanic with their help for my F150

Tosin David

I recently purchased a vehicle at Donnelly Ford. Process was smooth and hassle free! Car came in clean and detailed! Was helped by Ali and Kat throughout the process and was impressed with the caliber of service and professionalism. Would not hesitate to either purchase another vehicle from them or to recommend my friends and neighbours to their dealership.

Katherine Blanchard

There’s no other place like Donnelly Ford Lincoln! They make you feel very important. They take such good care of every aspect of your visit. They always follow up to double check that you’re absolutely satisfied with what they’ve done. We’re always very pleased with their service. If you’re looking for a new vehicle you should definitely check them out.

Barry Smith

I recently purchased a used vehicle at Donnelly Ford on Bank Street and after delivery I noted an oil leak in my garage. I contacted the service Department and without hesitation they agreed to repair the leak at no cost to me the customer. As the vehicle was a Mercedes they sent the car to Star Motors for the repairs. The service Manager at Donnelly Ford was polite, courteous and willing to have all of the work done to my satisfaction. I was extremely impressed with the level of service and professionalism at Donnelly's and would not hesitate to either purchase another vehicle from them or to recommend my friends and neighbours to their dealership. A very Happy customer.

Michelle Brennan

Although Donnelly Ford is located in another area of the city from where I live, I have always been so impressed with the level of customer service and quality of work, that I refuse to go elsewhere. The staff is always very helpful and welcoming. Shawn - in service, has often gone above and beyond to make sure every appointment I attend is a positive experience.

ceri howell

The job was well done, as always, and the service staff were very helpful. The main challenge was that despite having made a mid-morning appointment to get my snow tyres installed, I had to wait until the following day to pick up my vehicle, due to unplanned volumes of business. This is very unlike Donnelly Ford and hopefully a one-off.