Reviews of Carling Motors Co. Limited (Car Concessionaire)

Sean Ready

Greatest dealership in Ottawa amazing people excellent service!

Jordan Smith

Had a great experience purchasing my first Volvo. The Carling Volvo team helped me get the vehicle that what I wanted at the price that I wanted. Overall great experience. Nathan is awesome and knows his Volvo vehicles.

Cole B

Purchased a BMW X5 in September. The buying experience was done well however the vehicle is missing a component to make it pass a safety check. After many calls and emails through to the dealership there has been no follow up with me and I am without an emergency tire solution in case of a flat. Someone is liable for the safety check. Hopefully this review gets a response!.

Gerrard Leach

Still under construction

David Parker

Even though they are under construction the sales staff go out of their way to make you feel comfortable. no pressure or tactics at all.

Doug Bailey

I've had my Volvo maintained here a few times and everything was fine and the shuttle service was great except the service department never answers the phone

Benny Lagueruela Arencibia

Service staff very honest. Bought a used car of a former customer of theirs who passed away, they were very helpful with the maintenance records while keeping all the information related to the previous owner confidential (the way it should be), I went asking for advice on repairs I openly said I would be performing with them, yet they gave me very honest advice that saved me a good chunk of money and more importantly time, as they convinced me not to replace certain parts that never fail on a car like mine. I will consider them certainly for buying Genuine parts when there is no better alternative and will chose them to carry out certain repair that it would be very complicated and time consuming for me to do at my house given the lack of a hoist.

Mary Lee Tuen

Quick and friendly customer service, Paul and his service staff are always a pleasure to deal with!

K K

Had my winters put on. They were on their own set of rims, in TIED tire bags in my back seat. Not only did the appointment take twice as long as promised, the summer tires that were removed from my vehicle were lazily tossed back into the tire bag with ZERO attempt to clean or even wipe them down. This would be find, except they could not even TIE THE BAGS BACK UP. So now my back seats are effectively ruined with gross, muddy, wetness everywhere. This was such sloppy work for a job that a trained 12 year could do well in under 45 minutes. As if that wasn't enough, they price gauge disappointingly high. A job that would be $40-50 anywhere else was $100, which I was not informed of prior to the service. Unacceptable.

Ashton Belcher

Took my car in for an oil change. When I picked it up the 'engine hood open' warning came up on my dash. They noted it on my invoice. When I asked about it they said the sensor must have broken during the oil change. Naturally I was upset especially when they quoted me $260 to repair it. When I called to speak with a manager he confirmed that in fact it broke in their care. I asked if I bought the part would they repair it free of labor charges. He said no, so I said well unfortunately you have lost all of my future business. He replied "10-4" and hung up the phone. Thanks for damaging my vehicle and being disrespectful, never have I been mistreated by any other Volvo dealership! Awful

R Right

Volvo parts department has been rude for the last 10 years I have been dealing with them - not going back ever again and telling all of the Volvo owners I know to go to Volvo St-Laurent instead.....Volvo Carling needs an attitude make over.....

Catherine Dorval

We came in on December 27th with a suspected dead battery and it was tested and changed in less than an hour. We spent the time chatting with Michael in the sales room about the new technology and our wish list for 2017. It's always a pleasure dealing with this dealership.

Gary Rath

October 9, 2019 I was at Carling Motors to replace coolant system as service campaign S29846 and R29936).Service advisor Paul Gauthier explain detail of this service as well how long it will take to finish this work. Because I couldn't wait so long, he provided me courtesy vehicle - brand new 2020 XC90, so I was able to do my daily trips this day. And when I came back next morning my car was ready, and in addition to scheduling service software was also upgraded (installed new control modules).Thank you for excellent work, Paul.

Toupi Tou

(Translated) Volvo c50 reliable for 5 years and everything broke after the warranty was over. Sales manager provided me with an execrable service to take it back. I would never go back there or buy Volvo in my life. (Original) Volvo c50 fiable pendant 5 ans et tout a brisé après que la garantie ait été terminée. Gestionnaire des ventes m'a fourni un service exécrable pour la reprendre. Je ne retournerais jamais là ni n'achèterai de Volvo de ma vie.

John Perry

I just picked up my (new to me) 2004 Volvo C70 that I bought privately and brought in to Carling Motors for a mechanical check, some body work, and a full detailing. The car now looks fabulous and is running like a top. Thanks to Steve and Nadia in the body shop who were cheerful and efficient throughout the process and to Lee in service for their coordinated effort to get the car restored back to nearly new condition. I plan to go back to Carling Motors for subsequent servicing of this car.

Robin

Car bought used in QC. Very good communications, thoughtfulness, service, and warranty support.

The McGiverin Real Estate Team

This was an amazing shopping experience. To be honest, in the past, I have always asked my husband to find the car, negotiate the deal, do all the things, because, well, it has always been so painful, stressful and at times downright disrespectful as a woman consumer. But this purchase I committed to doing it myself. And am I ever glad I did. Buying my new car with Jason Little at Carling Volvo was the EXACT opposite of past experiences. It was happy, fun, stress free, educational, respectful and easy! No smoke and mirrors, no games, full disclosure. Simple amazing! The customer service Jason and business manager Nick demonstrated are an example for all dealerships. If you are reading this, go buy your new car from Jason Little. You deserve a great experience!

Marc Ranger

Friendly staff

Joshua Wright

They are quick to repair. But you might wait a month for an appointment. They gave got communication during the process. There's usually 1or 2 extra things wrong that I couldn't detect prior to bringing it in, which makes me skeptical. But they ask before going ahead with it.

Water Bottle

Every time I visit Carling Motors for my Volvo services, I am treated with excellence.

Michael ITWARU

Always professional & concise..

Marc Charbonneau

(Translated) Very nice experience in this dealership, everyone was attentive and very nice! Especially a big thank you to Taylen! Due to the pandemic and the urgent need to receive our vehicle, we had to take what was in stock elsewhere. We intend to revisit this dealership for our future purchase!! (Original) Très belle expérience dans ce concessionnaire, tout le monde était à l’écoute et très sympa! Surtout un gros merci à Taylen! Du a la pandémie et au besoin urgent de recevoir notre véhicule on a du prendre ce qui était en stock ailleurs. On compte bien revisiter ce concessionnaire pour notre futur achat !!

Jordan I

The dealership is under construction, so no show models on display, but Bob provided us with genuine and caring service.

Kate Esztelecky

I had a 2008 Mazda 3 with over half a million kilometres on it. When I brought it to other auto shops for repair everyone thought I was crazy for continuing to keep the car running. I brought it to the parts shop at Carling Mazda and the team was so excited about the car and were completely on board with helping me to keep it running! Unfortunately the car was in a fender bender so I called Carling Mazda and they were so great, they sent me a tow truck right away and explained the full process to me, including what I needed to get from my insurance company. Unfortunately insurance didn’t fix the car so I worked with the sales team who did an amazing job finding me a new Mazda I can keep for the next 10 years. I can’t recommend these guys enough they are great!

John Horsley

I've had my XC60 serviced at Carling Volvo since I bought it and have always been pleased with the staff attentiveness and the quality of the service.

morgan morgan

Great interaction ????and customer service ????

Lana H

The worst customer service I have received in Ottawa. The sales person said outright that I probably can't afford a Volvo because I currently drive a less expensive brand, which was incredibly rude.We also had to wait for 30 min before anybody approached us. There were no other clients waiting and the sales people were just going about their business and ignoring us. Never coming back to Volvo.

Lindsay Mustard

Bought and serviced my first car from them and will continue servicing my car there. Carling Motors has always been quick to get me in and I usually have my car back within the hour. Super fat, very friendly and affordable.

Amani Alzoubi

From the moment I called to book an appointment to the moment I left the dealership with my new Volvo, my experience at Carling Volvo was amazing. Jason Little took his time explaining every option, every offer, and every detail about my chosen car. He's a great salesman! And, Nicolas from finance helped me work through all the paperwork. The car was ready as promised for pick-up at the scheduled time. The atmosphere was friendly and inviting.

Alan Liard

Bought a new Mazda 3 sport this week. Salesman was Good, no complaints about him. Only complaint is the financial lady that miss lead myself and my wife on the actual cost of the extended warranty, found that out when i went to pick up the car. (4x the cost of what she quoted us) Needless to say I was not happy and almost cancelled the purchase of my car ( i have 0 tolerance for BS). Would've been a great experience if it wasn't for that. Did not take the extended warranty.

Taz S

Excellent service team from beginning to end. Won't single out anyone in particular, it wouldn't be right for the ones that work behind the scenes!

Ross Timlin

Great buying and delivery experience with the Team at Carling Motors Mazda. Picked up our CX-9 last night. Edi looked after us very well, right from the moment we contacted them weeks back. He worked hard to earn our business and provided a thorough walkthrough at delivery. Definitely encourage you to check them out if you're in the market for a new vehicle.

Jason Leslie

Was a customer over at St. Laurent and was extremely unhappy with the level of service. Carling location was able to promptly schedule me for recall appointment. Additionally, once I arrived, the identified a second recall that St Laurent had failed to tell me about but I had brought the vehicle in for service issues related to the recall. Lastly, the service guys were able to diagnose a brake issue that was covered under warranty. To top everything off my car was washed! 1000x better than St. Laurent. Good work guys and I will continue to bring my Volvo back here for service.

anil gopalakrishna

Jason and blake were very friendly. After a bad experience with audi we came here and weren’t sure what to expect. Jason was very polite and explained the car features and asked us to take it for a long drive. He didn’t force us to make any decisions but asked us to consider options. He was in constant touch and answered my questions politely. When we had concerns about a high downpayment requirement that audi had demanded, we spoke to blake who calmed us down and explained the process. He was very professional and honest in explaining how he was going to talk to the bank and make it work for us. Even on the day of delivery, it was all ready by the time we arrived. Overall i would rate the sales experience very high. Unlike audi, thank you for treating your customers with a lot of respect.

Khoi Phan

Were greeted professionally by their sale rep. Nathan was super friendly, informative, and patient. Will 100% come back to get the xc40 recharge from this dealership once it comes out.

Julien Temnikov

I had a fantastic experience purchasing a XC90. My lease recently expired for a BMW 330e and I was in the market for a premium SUV. The staff at the Carling Volvo dealership were friendly, professional, and knowledgeable. After test driving the XC90, I was set on getting it. Roger, the GM, made the entire purchasing process seamless. A nice personal touch I would like to highlight is Roger picking me up from the BMW dealership and driving me to the Volvo one and handing me the keys himself - customer service like that is rare these days! 5/5.

Johanna K

Slow services and rude staff.

Denise Paré

(Translated) We received excellent service at Carling Volvo Following the explosion of my tire on the 50, visiting Ottawa. They put a new tire on us and everyone we met was lovely and helpful a big thank you! (Original) Nous avons reçu un excellent service chez Carling Volvo Suite à l'explosion de mon pneu sur la 50, en visite à Ottawa. Ils nous ont installé un nouveau pneu et toutes les personnes rencontrées ont été charmantes et efficaces un gros merci !

Amit Nandi

Have been buying and servicing mine and my family Mazdas here for well over 30 years. The sales are as good as any place I've bought a car from (bought 2 personally from here) and service is similar. I've found that the 'DNA' of the Carling Motors group to be similar between Carling Mazda, Volvo and Star Motors, which is overall trustworthy. I'd recommend them for both the quality of their service and reasonable sales without being particularly high pressure and overall experience.

Lucy Turner

Meh. We had a superficial bang which meant having some body work done with the collision centre, covered by insurance. They were responsive and amiable but completely inflexible. I'm not a mechanic yet 17 days to change a door, knock a panel out and paint it seems excessive and given they knew we were a one car family expecting a baby that very week there was no effort made to expedite the work. The quoted cost was also 1/3 of the cost of the whole car, completely understand that they're a business and profiting off insurance claims but makes one wonder if this is consistent with their standardised pricing processes. They also partner with bytek who initially sold us our car with illegal tires, and did some work for us on our breaks later on - they guy saw my car seat and admitted he ripped me off! I guess he felt bad. I guess, if you go here just don't expect any favours.

Jimjam Bang

I am completely disappointed with the service provided at Carling Volvo, I brought my car for a simple scheduled Maintenance (no major repairs) and it took them 2 days to complete the work, 7hrs the first day and 1 and half hour for the rest and that is completely unacceptable. I would not recommend Carling Motors to anyone, I will be trying the dealership in St. Laurent next time but unfortunately they are under the same parent company, I however hope their staff is better qualified. The reason why I bring my car to Volvo is because I'm a firm believer that certain cars have a better appeal and resell value when maintained from day 1 at the dealership, not to mention the warranty agreement and by paying a premium cost even for scheduled maintenance you should also receive premium customer service and mechanical expertise.

James Potyka

Was greeted with open arms when I arrived at Volvo. Only going in to test drive an XC60 and the drive was phenomenal. Being loyal BMW owner for many years maybe a change was needed. And sure enough I left happily with a brand new Volvo XC60. Thanks to everyone including Jason at Volvo.

Kris Mier

I have bought one pre owned car from this dealership (Mazda) , I used to service my Mazda with the other side of the shop now I service my Volvo there. Service side of things is very good. Yes getting them on the phone is an impossible task thank God I work a cross the road so I just show up there. The service advisors are great never trying to push any sales on me and know everything there's to know about my car. Sales side of things is a bit different. I wanted to buy a car off them but they weren't very responsive. Perhaps they couldn't find the car I was looking for, not sure. Perhaps one day although I don't like the new Volvos so I hope I'll be driving mine forever.

The dude

Many of us hate the process of buying cars - I decided to get a Volvo from Carling Motors Volvo. What a surprise! Met Brandon A. who we had previously contacted by email. He was simply an absolute pleasure to deal/interact with. He is down to earth and just seemed so honest and understanding. He made the whole process devoid of the usual unpleasantness that I have experienced in past years and at other dealerships. If you are interested in a Volvo, I highly recommend you drop in and see Brandon A. Whether or not you buy a car, it will be relaxing and stress free. And furthermore, everyone we met there (colleague and manager) was very easy to deal with - they hire the right people. And of course, I love the Volvo!

Martin Charlton

A big thank you to Carling Motors for the excellent service and workmanship to restore my Volvo C30. The car was involved in an accident with enough damage that the Insurance company wanted to write it off. Special thanks to Rick Bleackley for his invaluable advice on how to best work with the Insurance Company to put the car back on the road. Great work.

Christine

Don't go to their service department, my parents had a horrible experience there. Paul is completely untrustworthy. Don't go here!

Brad Hopper

A big thank you to Doug Ellaschuk and Carling Volvo for their excellent customer service and professionalism. As a customer who lives too far away to stop in and visit the dealership for my initial inquiries... I was very pleased with the prompt and courteous service offered by Doug and the Carling Volvo team. I highly recommended anyone considering a Volvo to take the time to visit/call Carling Volvo ... and be sure to ask for Doug. Sincerely, Brad Hopper Belleville, Ont.

Scott L

Great service as usual! Very knowledgeable techs and prompt friendly service advisors.

Scott Buckingham

Great service. Ask for Dan - he's awesome.

RS

Super friendly staff. Very informative.

Johnny Cockrem

Edi looked after us promptly and help guide our purchase without being pushy or trying to bully you into a sale like some other places I visited. Highly recommend going to Edi for any auto purchase.

Nicolas Lenoir

The worst customer service ever! Don't expect anything from Volvo guys here. customer service = zero

Airlie McGhee

Carling Volvo staff are always professional and keep you apprised of approximate costs. I've had nothing but excellent service in the years I've used Carling Volvo, and my car always is in top shape. The shuttle is also very convenient and the drivers are very pleasant!

Olaf

Good, clear and friendly. Communication could be better, because I called them, asked if I could drop by for a minor something and when I arrived they told me to schedule an appointment, so I had to get back the day after. Not very cheap.

gary waterfield

We Esw On a while

Joe Caskanette

Great experience from start to end. Friendly staff.

M Alves

Brought vehicle in for a scheduled appointment for warranty work. I missed the shuttle due to inclement weather and asked for a ride to work. Was told I could wait for the next shuttle, which was in 90 minutes. My office is a 10 minute drive. Wasn't even offered a ride to Westboro transit station, which I walked to and then caught the bus. I wrote to the GM and after one week, I aim still awaiting a response. Volvo markets its vehicles as "luxury" but the service isn't even utilitarian. Nice vehicles but service is a huge part of the ownership experience and it is sorely lacking in Ottawa, where both dealerships are owned by the same group. I will go elsewhere for my next vehicle purchase.

S S

My recent service experience at Carling Motors Volvo was precisely what I have come to expect from this dealership: nothing short of excellent! Notwithstanding a serious reluctance to travel anywhere at all during this crisis, I drove to Ottawa from Toronto specifically to have my car serviced at this dealership, rather than any other Volvo dealership closer to my main residence in Toronto. What motivates this level of customer loyalty? In a word, trust. In the 3 years that I have had my XC 60 serviced at Carling Motors, Dan and his team have earned my trust not only by virtue of the knowledge, technical expertise, professional conduct, and efficiency that they demonstrate, but by the care and personal attention that they provide. Sarah, the appointment coordinator, is very friendly and helpful, and as the initial point of contact for arranging service, she does an excellent job of setting the tone for a great customer service experience by responding to calls promptly and staying in communication to confirm appointment details. Phone and email responses are where many companies are falling short during these challenging times, so it is notable when a business operation maintains good communication with customers right now. She also helped to coordinate with Dan so as to provide a car for me to drive while mine was being serviced. Also, knowing that I needed to get back to Toronto as quickly as possible to look after my mother who is in her 90’s, Dan made sure that my winter tires were installed and a regular inspection performed first thing in the morning, so that I could drive back that day. It was also very comforting to see how he and his staff are taking all precautions, following protocols, and disinfecting surfaces to ensure everyone’s safety. It is this genuine concern for their customers and the great work that they consistently perform on my car that has earned my trust and is one of the main reasons that I have decided that when I am ready to buy a new car, it will once again be a Volvo.

Erik McLaughlin

Very frustrating with customer service. I’ve left 3 voicemails and no one has returned my call. New Volvo owner and it’s a great vehicle but not impressed with initial customer service experience

Kaitlyn Church

Visited Carling Volvo to test drive a XC40, but the salesman made no effort to make a sale and even suggested I go to another dealer. Very disappointed,as I really loved the car and wanted to buy it. Hands down the worst dealer experience ever. Great cars, not so great sales dept. I agree with the salesman, 100% would recommend going somewhere else.

Nihad Redzic

Dealt with Frank from the service department this morning. By far the best Volvo Service Advisor in Ottawa. Answered my questions to full clarity and seemed very enthusiastic over the phone, something lacking in most Ottawa dealerships. Thank You again Frank!

Barrett Nitschke

Staff was great and available for the most part even outside usual business hours for them. I felt they went above and beyond to deliver a good experience. Doug and Jamie helped both my wife and I get into brand new cars that fit our needs. I would definitely say check them out. We will go back next time for sure hopefully have the same people to help.

M J

Sadly, the service quality has steadily gone down over the last few years. I brought in my Volvo with intermittently working air conditioning. The mechanic wanted to replace the compressor, which needed to be ordered, which would take a couple of weeks. Instead of topping up the system while waiting for parts, and wIthout my authorization, they made the system completely non-operational. "Government regulations"! Had I not brought the car in for servicing, the slow leak would have continued, but because I wanted it repaired, they couldn't allow it to work a bit longer. Did they have to break it completely while making me wait for parts they don't stock? And charging me plenty for the privilege? When I called to complain, the service advisor had nothing helpful to suggest, and when I wrote the General Manager, I received no answer. I will be taking my business elsewhere. It seems satisfying the paying customer is of no concern here.

Marcus

I brought my CX-5 in for repairs after it was broken into through an insurance claim. They did an amazing job with the repairs, kept me updated throughout, very friendly staff in the bodyshop, and got my car back to me quicker than I thought. Overall I would recommend to anyone to bring their car there if they need repairs. I didn't buy my car at Carling Mazda but after this experience I will definitely visit them the next time I'm in the market for a new one.

Claude Dault

I want to thank Carling Volvo for the consistent and outstanding service they keep on giving. I can say that I am very satisfied with the level of services and overall the quality of customer care that Carling Volvo delivers. Paul and Dan give frequent updates and detailed explanations of the work being done. They do everything to ensure full client satisfaction. Thanks for the great work Claude Dault

Sandra MacInnis

Excellent customer service. Great pricing. Never felt like I was being pressured or taken advantage of. Highly recommend!

ROYAL DSILVA

Excellent Service..!! Took my 2005 Volvo S40 for the first time at Carling Volvo and right from the moment you step in everyone was very friendly and welcoming, Dan and Paul were extremely helpful and answered all my queries. My car was diagnosed precisely to the point and only the needed components replaced (No up selling of extra service or un-necessary parts). Rick the shuttle driver for pick up and drop-off was cool and friendly. Very pleasant experience would definitely recommend Carling Volvo.

Eric_ Sze Yuen Li

Took 2 weeks to estimate. Insurance preferred otherwise don’t go to there. Once your car in shop you are stuck with rental. Luckily I got insurance covered.

James Farmer

I own a 2017 V60 that I purchased at Carling Volvo and have been very happy with the service staff. Very helpful and accommodating. Would highly recommend this as a place to buy and service a car.

Patrick Dontigny

I was a client of the neighbor Carling Mazda, last 3 cars were Cx-5. Always been very pleased with the service. We decided it was time for an upgrade. All I can say so far, the service has been great at Carling Volvo, same continuity of my experience of last 6 years. Brandon Anderson was a pleasure to deal with, very attentive to what I wanted and made sure I was satisfied. He was patient with me and answered all my questions. I have not dealt with the service department yet, but I have no fear the service will be as I expect it to be. I highly recommend shopping for a new car there. Great experience!!

Lynn Wright

It gives me great pleasure to highly recommend salesperson Jason Little who we found to be a consummate professional. Jason was extremely knowledgeable about each of the the products purchased, responded to all verbal and written queries respectfully and promptly and applied absolutely no pressure when considering our choices. Jason is an inspired ambassador for Carling Volvo and comes very highly recommended! A.L. Wright

Erin Ievers

Friendly helpful staff. Love working with them even 3 years into owning my Volvo.

Sean Crowell

Just wanted to give a shout out to sales associate Brandon Anderson. He worked with me very closely on the potential purchase of an XC 40 Recharge and even though we ended up going with a different vehicle I wanted to acknowledge Brandon's hard work and fantastic customer service. Much appreciated Brandon!

Abe Choi

I had an exceptional experience with all of the staff at this location. Steve was my salesperson. He is extremely knowledgeable and has a very good way of passing along just the right amount of information. Everyone there went out of their way to make the sale as easy as possible.

Brock gourlay

Great cars, trying to get a service appointment for them is impossible; no one answers the phone and the online service appointments do not work.

Co Pham

Excellent service! I had the check engine light come on and was worried for any safety issues. I came in to inquire and they took me in and fixed the problem the same day. Very happy.

Andrew Shaker

Outstanding customer service at the Carling Motors dealership. Every member of their sales team made the leasing process incredibly seamless - the turn around time to drive a car off the lot was incredibly quick. Highly recommend this dealership.

Tim Marshall

Doug was an awesome salesman. He went above and beyond to get me the perfect car. Thanks Doug!

Robin Burgener

Always going that extra mile. A pleasure to work with.

Rohit Varma

In case you are interested in buying a Volvo Car...DON'T. 1. Canada, Volvo leads you to believe that they sell Swedish cars, however their cars are actually manufactured in China. 2. Most cars sold in Canada have undisclosed repairs, which are not recorded in CARFAX against the VIN number. You need to explicity ask about previous accidents or they will not mention them. 3. Volvo disk brakes will rust and the brakes leave excessive carbon dust. 4. Volvo safety features are very experimental; you can kill someone if you change lanes while using its cruise system, as they can accelerate uncontrollably. 5. The lane guidance system is for a unknown fixed speed, because at most speeds the car will not stay driving straight. 6. The ceiling lining are supar; will tear within a few uses. 7.The fittings are also subpar; their trunk lining are superficially placed and will constantly slip out of place. 8. While being serviced they had an accident with my car and then proceeded to repair and repaint without informing me. Volvo Canada is aware of this fact and has no issues with this. 9. Volvo Canada or Volvo International are a self serving organization. In the event of any dispute with the dealer, they speak nice ,but side with the dealer. And if you were sold a lemon, Volvo Canada or Volvo International will not stand behind their cars.

Vincent Reed

If you have a Volvo, this is the place to get it serviced!!! Second to none. Just great service, what you'd expect.

Alex Elvidge

Very attentive and fast service every time

K Strong

I would like to thank Dan at the service department for his patience and most important, his honesty. This is the first Volvo dealership that I have spoken with that tells it the way it is. Quoting a manager from another business that I dealt with recently, 'there is enough honest business out there that there is no need for dishonesty'. Based on telephone conversations I am really looking forward to having my volvo serviced at Carling Motors.

Cliff Smith

Very knowledgeable staff

Genie L

Purchased a new car recently, the sales staff were friendly, helpful, and great to deal with.We never felt pressured at any point. We did experience an unexpected issue with the sale, but the sales manager and team went beyond our expectations to correct it. We very rarely provide a review, but this buying experience left us wanting to let others know what a great team this is. Thanks Carling Motors!

simon labrecque

I absolutely love my car, no denying that. The prices for parts and services are ludicrous, but it's an export car so I knew what to expect. The thing that made me give a bad review is that with the price I paid for a few repairs, I was expecting to be shuttled after work ( 4pm ). I learned that they could not come get me AT THE DEALERSHIP. I only wish someone would have told me when I took my appointment so I would have not went there in the first place !

Andrew Ly

Punctual and great shuttle service.

Derek Bartram

I have on several occasions now been very impressed with Susie in the Parts Dept. She always triple checks all the information to ensure I get the right part. She also asks if any other related parts are required such bolts, clamps , gaskets etc..... On top of all that she is pleasant to deal with. Thanks Susie!

normand laplante

(Translated) Exceptional service (Original) Service exceptionnel

Rer Wafd

Bad experience with their service department. Slow slow service. Not on time, everything is 1-2 hour wait. Staff are not willing to help and even when they do, you are made to feel like they did you a huge favour I've dealt with other Volvo dealers that are way more helpful. Not recommended.

M Lee

The service was good. The staff are friendly. I would request for the service again.

Lesley Pellerin

I've bought a lot of cars over the years but shopping for a Volvo was the best experience. The atmosphere was relaxed and comfortable, no predatory salespeople, zero pressure, but as soon as I made up my mind they moved into high gear to make it happen for me. Jason and Nicholas, you did all the hard work to make this happen for me and I thank you from the bottom of my heart. Thanks as well to the used vehicle manager who gave me more than a fair price for my trade. This is my first Volvo but it won't be my last. Much of that is the car but it's also the dealership.

Gilles Lemieux

(Translated) First time for an exploratory visit to the Service: welcome and Dan replied to all my explanations. Next visit will be for a first interview on the vehicle. (Original) Première fois pour une visite exploratoire au Service: bon accueil et Dan a répondu ã toutes mes explications. Prochaine visite sera pour un premier entretien sur le véhicule.

John Stokes

Awesome, very professional and courteous service especially with Cliff.

Pierre Aubry

(Translated) Very good fast and on time service. Take the time to listen to yourself and solve the problems (Original) Très bon service rapide et à l'heure. Prennent le temps de t'écouter et de résoudre les problèmes

Ano Nymous

I would give them zero stars if it was an option. Carling Volvo has the worst customer service I've ever seen: the service department never answers the phone, they don't return calls, and they don't confirm appointments booked online. This has happened to me several times and, for that reason, I've started bringing my car to other mechanics specialized in European cars. Don't get me wrong, despite the fact that Volvos are expensive, depreciate drastically and are expensive to maintain, I love the brand and its history, but the experience with Carling Volvo has really disgusted me, and I will not buy another one because I don't want to deal with them ever again. By the way, Carling Volvo, don't even waste your time writing a standard reply just to look good on Google review: If you really cared about your customers, you would have answered the phone, returned my calls, and confirmed the appointments I made online. I'm done.

Anton Bazilev

As one of the regular service customers at Carling Volvo (1622 Carling Avenue, Ottawa, ON K2A 1C5), I wanted to thank Carling Volvo service management team staff for the consistent and outstanding service levels they gave me over the last few years. I can say that I am greatly satisfied with the level of services and overall the quality of customer care that you and Carling Volvo service management team deliver. I would also like to extend my thanks specifically to Paul Gauthier (Service Manager at Carling Volvo) and Dan Karell (Service Advisor at Carling Volvo), for their great efforts in helping me with my service related questions, detailed explanations of the work-orders and accommodations related to shuttle services and loan vehicles. Carling Volvo service management team, I want to tell you that your great customer service is highly appreciated! Yours Truly, Anton Bazilev

Alvaro Geldrez

It gives me great pleasure to be able to leave this 5 star review for Carling Volvo and in particular to Brandon Anderson, Nick Wetherall and Jason Little. Brandon was our Sales Consultant and an absolute pleasure to deal with. During the current pandemic situation, it can be difficult to purchase a new vehicle, yet with Brandon's guidance, information and patience, it was a smooth and enjoyable transaction for us. I would like to give a special thanks as well to Nick Wetherall and Jason Little, as both were equally amazing to communicate with. We are now enjoying our new XC60 and could not recommend Brandon and the team at Carling Volvo more. Thank you again guys.

May Li

I have noticed the huge noise since December. I had dropped my car in Volvo service center in Carling Motors last Tuesday, they notified me on phone for the problem and cost. Upon my agreement they replaced the wheel barrier and fixed the problem. The service is excellent, shuttle bus is lovely.

samir

(Translated) Excellent service, proactive and very professional. I recommend without hesitation. (Original) Excellent service, proactive et tres professionel. Je recommande sans hesitation.

Shauna Ali

Nathan and Steve the BEST sales people i've ever dealt with! Made the whole car buying experience easy and stress-free! Highly recommend them if you are looking at Volvos

Tracy Watts

Terrible customer service. They say one thing on the phone and a different story in person - of course meaning more money. The guy behind the computer was rudely passive aggressive and "Frank" sitting in the office was outright rude! I can understand a miscommunication over the phone but to be actually rude about it when I showed up?! I certainly won't be returning.

Pierre-Daniel Bourgeau

I am new to Carling Volvo and I am happy with the dealership and the service I have received.

Russ Consor

My wife gets her car serviced here and she is very happy with the quality of service and customer care.