Reviews of Bank Street Toyota (formerly Mendes Toyota) (Car Concessionaire)

pierre larmand

It’s not too often you can say buying a vehicle from a dealership was a pleasurable experience, Egor and Moe were able to make the sometimes stressful occasion a relaxing and informative one for my wife and I . We will be back in the near future. Thanks guys.

Véronique Drolet-Gratton

I returned my car there in March. Got good service from the financial consultant and everything went smoothly when he transferred my lease to the new driver. The only thing I would have made better is the customer service section. It seems like people do not talk to eachother because its two different departments, but I had to repeat my situation multiple times which kind of lost me time and efficiency.

Kyle Hoople

Recently bought a used car from Rick there. I've bought from Rick before and he is the only one I trust to help guide through the process! I do have to say however, that the finance person there, is terrible. Zero people skills, and makes you feel like you are wasting his time. Had I not already known Rick previously and trusted his abilities, I would have left and not returned. All in all, Rick is 5 star, finance is 0 star, Bank Street Toyota on a whole, I'd say is 4.5 stars

Meemo cass

I am disappointed, when I seen the car I wanted to purchase I noticed it was scratched it was a used car but not that old, so before purchasing the car I asked the sales man if they were be able to buffer the scratches off the car, his own words were ye the car would be completely washed and detailed, but guess what when after I paid off the car and then I got a call to pick it up and went there it was in the garage inside the lights were dim and the car looked shiny and clean but as soon I drove off I parked in the sunshine, I noticed all the scratches were there and even inside car was just vacuumed slightly. I knew this place wanted to do the minimum work, this is a message to the owner. I am driving the car now, thank you but I will not be coming back for any maintenance or future business. PS: this is message is to the people of Ottawa, if you still want to buy a car from them, look at the contract before signing, because in my case they had added couple of services to the contract without my consent and they absolutely charged me for these services lol. people always read your contracts before signing because when it comes to it they will tell you "you have signed and agreed to it".

Mike V.

I had recently been to Bank Street Toyota looking at a new SUV. I wasn't sure if it was something that was going to happen but I met with the GM Trevor who set me up with Alex to go over options and get the right fit. I was looking more due to price at the CH-R but after going over everything I wound up with a brand new 2021 Toyota RAV-4 AWD. The vehicle is amazing!! The staff are exceptional from the moment I walked in to the time I drove the vehicle off the lot. Moe in finance was fantastic with options for financing and the different options for extended warranty. From start to finish and the after care was smooth, friendly, and taking what is a big purchase comes the stress of decision making, they make it a great experience! Well done Bank Street Toyota!!! fantastic staff!!!

ndovu ndovu

Am so happy and satisfied with the customer service I was given to me when am buying my car. Ali and Hassan are very proffessional and offered me quality customer service,guided me and directed me to make the best choice when selecting my car. I went home with my car this afternoon. Ali very good in welcoming clients to the dealership. He have best listening skills.

Braden MacDonald

My wife and I had the pleasure of dealing with Jesse main . He went over and above to get us into our new Rav 4 and we couldn't be happier! He worked day and night to make sure we were happy with our purchase . Everything was laid out infront of us there was no secrets or taking advantage of, unlike some of the other dealerships around town. After everything was set we then spoke with mouhamed Turkish to do the financing. He was also very pleasant to speak with and he did what he could to make this deal go through I have nothing but great things to say about Jessie and the team I will 100% be back in the future for more and spread the word about how amazing this dealership has been .

Modex ZM

Rude attitude of Finance department, I had a question regarding my car's finance and after hours of calling and trying someone to help me, could connect with finance manager, the guy suddenly changed his attitude as I said my car is financed with a different Toyota dealer, but since I couldn't find anyone to answer my question, I called bank street Toyota and tried to ask my question from finance manager. He refused to answer and said you should go to your dealer for your question! My question was a general one regarding finance, Very rude

Captain Diabetes

I previously visited two other Toyota locations including Merivale where I was treated like a Second-class citizen. Once you enter this location right away you feel the prestigious atmosphere. I received amazing customer service by Jesse not only was he able to get me the vehicle sooner but threw in extras that the other locations laughed when I asked for them.

Scott Mueller

Jesse at Bank St Toyota was very helpful and above-board. In fact all of the staff I had contact with were friendly. I would purchase here again with no concerns.

Beverlee McIntosh

Really great service and kind staff who took a lot of time to explain why my car has "COVID battery" and how to prevent it in future. We have been taking our car for service at Mendes for 5 years and it certainly has paid off in good auto care over the years

Terry-Lynne Dodd

Do NOT go here if you can help it. Go anywhere else. I brought my car in for a recall and came out with a broken car which they refused to take responsibility for but would gladly charge me to fix it. Extremely dishonest and frustrating and sadly typical from what I've heard from others. I now have to bring my car into another mechanic and pay to fix the damage that Toyota caused. I will never bring my car to Bank Street Toyota ever again.

DangPen TV

I had a great experience with Bank Street Toyota Dealership special with Mohammed Bannay actually even the past sales representative too to be honest. I been a customer for years in this dealership and I have a lot of friends that works their too, and thats the reason why I'm confident to buy from this dealer. Back to Mo, his helping us through the process to get the car and literally appreciate the time and effort he puts in to us as his customer and also gave us the winter tire package as we requested. I hope in the future I can get more incentives of being a regular customer of this dealership. Again, we want to thank you Mohammed Banny and the whole team of Bank Street Toyota Dealer for the awesome experience. Carlo and Jean Pendang

chad eyles

bought a 2015 gmc with 116k on it and within three weeks of buying it the engine stopped working due to lifters failing and I had specifically mentioned to them about checking this and they said they had (they never did) had to fight with them on having it towed back to the dealership, then getting it fixed, It took weeks of trying to get a call back. After having it fixed by them the same part broke again within the same month. had to take the truck to another dealership to be fixed properly. had the salesman yell at me ,hang up and told it’s not their problem anymore. total lack of communication between staff and the customer.

Eric Fletcher

What a pleasant surprise! We had almost given up on Toyota after consistently sloppy and uncaring service at another major Ottawa dealer. Mendes staff were cheerful and attentive to our list of concerns. They did the necessary service + made notes about other things we should consider having done. THe waiting area is clean and welcoming — but also has a large screen showing the status of vehicles in service.

Elizabeth Kingsbury

Wonderful dealership to buy/lease a car from... new & used car sales staff are so friendly, knowledgeable & helpful. No pressure.. dealership has recently had a facelift so everything looks just great! Body shop does amazing restoration should your car be in an accident. Only issue I have with this dealership is the service department. Painfully slow service.. not advised to wait unless you have hours to spare..

Rutvik Patel

Recently purchased a new camry. Wonderful experience. Alex and Moe were amazing!

Rodney-Jr Basquin

I would like to take the time to acknowledge Sam & Mouhamed for their efficiency & friendly customer service. Because of them, my experience in purchasing a Toyota Tundra was unique and memorable. Thank you.

Ike Onochie

I had an amazing customer experience with the best Service Technician, Pedro. Previously I came into the shop and got an update for my car audio system. Pedro was friendly, accurate, and intelligent in regards to all aspects of my vehicle. He took more time than necessary to assist me with my issue. I contacted Pedro again due to another issue with my radio and again he took more time out of his day to fully assist me with my issue. I work in the sales business and Pedro went above and beyond to assist me with my issue. This type of overt customer service is never seen and I must commend him for his work as well as Mendes Toyota having an employee like this. Ike Onochie

Natasha Lamb

Overall we had a good sales experience here, albeit a long wait for the vehicle to be delivered. Eventually we worked with Karan and he was very attentive to our file and communicated respectfully with us.

Anis

I had a good experience with Toyota Bank street dealer at bank street especially Rob he is a good patient guy sales man he knows more details about toyota vehicles and how to explain Toyota’s features finally Rob offered a good deal.. I’m really satisfied.

Ahmad

Extremely slow service counter that is severely under staffed, wait times are simply unacceptable And to add insult to injury they charge at their coffee station! No Bueno!

Wolfgang Em

avoid at all costs, I took my Toyota here to find touch up paint because I care about my car. I would’ve been fine if they simply told me they didn’t have it but the man at the parts counter was very rude and disrespectful, it felt like he personally hated me because I asked him for a part. The sales man was also very condescending, instead of doing anything to help me find my colour they suggested I buy a new Toyota from them. Don’t trust car dealers that have no respect for their past products ????

Ozzy Diaz

Ali Said and Alexandra were my sales persons, very professional, dedicated, attention to detail and client satisfaction. They were very respectful and helpful. I highly recommend them to any client and want to give a big Thank you to Bank Street Toyota. Alexandra also took care of some after sales challenges and she was able to solve it right away in a very PROFESSIONAL way. Thank you so much!!! All the best. Osvaldo Diaz Gonzalez.

Tara Askandari

Horrible sales team. The team themselves are very disorganized and have a serious issue with miscommunication amongst themselves as well as with clients. The team profiles clients and will only sell cars to customers they believe fit their "standard". If they believe you are not worth their time, they will constantly push lies in hopes that you will give up and leave. They will waste your time and take no accountability for their mistakes or unnecessary attitudes. The pre-owned sales manager, Ben France, is extremely unprofessional and seriously lacks any leadership competencies. They do not respect your appointment times, will feed you lies just so that you leave the store, and will not even let you test drive a vehicle that you are interested in purchasing. All of these tactics are used against you solely based on their discrimination and profiling once you walk in the door. After having to deal with Ben and Maria, I highly recommend not to waste your time at this dealership.

Catherine McN-G

Husband & I recently purchase pre-owned Prius C from Maria Nillson at Bank Street Toyota. We arrived at the end of the day and Maria and team stayed late to accommodate a few test drives and answer my myriad of questions. Maria was knowledgeable, helpful and went out of her way to create a great sales experience. At no time did I feel pressured to buy and once we did, Maria continued to take care of all the details including some detective work to locate the extra set of tires that were in storage. I would highly recommend Maria to help you find your next car - it was great to meet a sales person who had hands-on mechanical experience. Impressive.

Kim White

I purchased a new car with the help of Karan. He was very helpful and answered all of my questions. Recently I was having problems getting through to the service department and Karan went above and beyond to make me an appointment himself. Toyota is lucky to have him. Definitely ask for him next time you are looking for your next car. Great experience.

Danielle Arseneau

I had a great experience here buying my first car from a dealership! James Haddad was kind, helpful, not pushy or intimidating. Helped me get into a great car. 10/10 would recommend.

Basil Akasheh

Bought our 2015 highlander from Bel-Air toyota , but stopped dealing with them after the service department tried to rip us off on random overpriced replacement parts the car did not need. So we brought it here hoping for better , more …

Nima Mohamed

Had a great experience with the salesman Ali Said. I was really nervous buying a brand new car but he made sure he answered all of my questions and referred me to the best people for my other needs. He always made sure we were taking care of. His knowledge about Toyota cars was exceptional which is crucial when making decisions about what car to buy. I can easily give him a 10/10 for his wonderful service. Thank you Ali!

Charles Newton

I just has a 32,000 km maintenance performed on my 2015 vehicle and it was an exceptionally good experience especially from the perspective of dealing with Janice at the service desk. The job was completed on time and under budget. This never happens as we know but it did. Good and honest place to purchase a car and have it serviced along the way.

Hussein Mohamoud

Me and my wife were looking to purchase a new Toyota Highlander hybrid limited. We went to a few dealership around Ottawa and had absolutely no luck with our shopping. We did our last stop which should've been our first shopping at Toyota Bank street Dealership. It was honestly an overall amazing experience with all the staff members who work there. Everyone was super friendly and helpful with our requirements. We had amazing salesman's that goes by Ali Said. He helped us find the exact car we came in to purchase. He is amazing at his job and he deserves lots of credits for his hard work. We also had Hassan from the finance department assist us with our inquires. We felt like throughout the whole process we were treated fairly and professionally. Now we have purchased our brand new car all thanks to Toyota Bank St Dealership.

Jason Annable

Purchased my new RAV4 Trail through the Bank Street Toyota dealership and the experience was amazing! Hassan Awada (Sales) and Mouhamed Turkie (Finance) were excellent to deal with. Very friendly, professional, organized, up-front and honest. It was an absolute pleasure working with these two! I definitely recommend working with Hassan if you are looking for a new Toyota! Thanks guys! :-)

Susenesh Tube

Super place to buy ether brand new or used vehicle.Ask for Duleep. We recently bought our new 2017 rav4 and we are happy with it.Thank you Duleep for helping us choose our car.

April

My recent experience at this dealership was sub par to say the least. The sales representative was not inviting and spoke over us. Didn't present good customer service and seemed to be in a rush. Met with the financial director who was abrasive with my sister and i, and did not appear very friendly. He did not let us finish our conversation as he was rushing to go help another customer. I would not do business with this dealership. They do not make you feel welcome.

Young Ryk

AMAZING!!! Ask for Moe (sales division) when you go. Recently I purchased a new car from this dealership. All of the staff did an exceptional job helping me through the process, making it a very smooth transaction, though one sales member in particular made it especially great. His name is Moe. Now, Moe went above and beyond to help me get the car that I wanted. He coordinated everything between me and the service team, and I have to say there were no hiccups. Not one. I didn't even have to wait. Just fantastic!!! Mo got me squared away in no time. Also, the level of communication between Moe and his customers is phenomenal. He gets back to you more than reasonably fast and does not disappoint. Financing a vehicle is a serious commitment, and doing your research is only half the battle. Finding the right dealership and the right sales person to conduct business with is challenging enough. Rather than spending a lot of time trying to find the right fit, contact Toyota on Bank Street, Ottawa, and ask for Moe.

Anne Pham (Life Azimuth Adventures)

Great clean facility and friendly personnel...HOWEVER my service inspection sheet came back with 'checked & no attention required' ...which is surprising knowing there's a cracked fender and a fog light out (is actually ON the inspection …

Dion Green

Buying experience was good. I was waiting for service issues and it happened this morning. Booked an 8:15 appointment. So I could be back to work at noon. Was told they needed to keep my car all day and that I could have a shuttle. I need my car for the afternoon. Took vacation time for this morning for this appointment and now need take another half day vacation for the rescheduled app in × weeks Not happy this morning!!@!@@

Leslie Green

My husband and I recently purchased a Tundra from Bank. Must say that despite the current conditions related to Covid the staff we dealt with made us feel comfortable and safe throughout our purchase. Shout out to Karan Bhalla and Josephine El-Khoury. Leslie Green & Mark Miller

Donnie Tremblay

took my car in for a safety inspection, got a call saying my rotors were slightly more than 25% rusted. So I said ok change them, they charged me $700, $300 of that was for labor. There's no way it took more than 40 minutes to change 2 rotors... thanks for blasting me right at christmas

ABIN KOSHY

I recently bought a Camary from Bank Street Toyota. I had a mixed experience as the salesperson Karanveer was really great and helpful to me. I would definitely recommend him to anyone looking for a vehicle. They even gave a good deal but you have to be very careful with the financial advisor. He was trying to cheat me by adding a life insurance on the car which I had made clear that I didnt want, he was rude and wasnt even ready to hear to what I had to say. Other than that they give you good deals and good service.

Stephen Abraham

Bought a fantastic new RAV4 from Bank Street Toyota this week. Egor Bragin, our product advisor patiently and expertly guided us through all our options and features leading us to the absolute best choices for us. We couldn't be happier. If you're looking for a Toyota make sure you see Egor first.

Ali Raza Islam

I purchased a new Toyota Corolla few days ago, Karan helped me and answered all of my questions very patiently. He explained every single thing to me about the car. Dealing with Karan was a great experience he is a very professional person. I also suggested some of my friends to visit there who are looking for a good deal of a car and I would recommend this place to everyone.

Asli Ali

I bought Rav4 recently and dealt with Robert sales person and Moe for financing. Those two guys were great. All of my questions were answered and I got a good deal. Of all theToyota locations I visited, the Bank Street Toyota was the best. Thanks to Robert and Moe. I highly recommend their business

SYED GHAZNOOQ HAIDER

I just experienced the very best customer service of all the time at Toyota Bank Street and bought Hylandar Hybrid 2020. The information was provide thorough by Ali Said sale consultant. I am so impressed! what a remarkable person. I must say he is an enthusiastic, dynamic & results driven sales professional. Awesome Experience and highly recommend to buy your new car from Toyota Bank street.

Kelly Belo

We recently worked with Hassan on the purchase of a Highlander Hybrid and had a great experience. He walked us through the features on each trim level, was knowledgeable, friendly, and easy to work with. We were able to negotiate a price that we felt was very reasonable. Everyone we dealt with was great and we appreciated that they were all following covid safety protocols. We also worked with Moe on finalizing the sale and found him to also be great to partner with.

Ali Turkie

Amazing customer service, Mohamad and Hassan were great in the sales department. Very helpful

LA VIDA

Exceptional service,Maria has been so good, patient and professional to us.She took all her time to explain the whole process in details.We ended up with a good car.Just what we wanted!The financial manager was also very professional.Highly recommend it, you won't be disappointed!

Abdalla Jueany

I had the best experience at this Toyota dealership, everyone at this place is helpful, friendly and professional. I got my 2021 Toyota Rav4 and I am so happy with it. Thank you Ali Said for helping me choosing the type of the vehicle as well as the beautiful white colour and thank you for your professionalism. Thanks to the Manager Hassan Khatheer for the great deal you offered and the amazing safety and warranty package. The Best dealership.

Duane Niu

Mousa and Moe were amazing staff at Toyota Bank. They patiently answered all my questions. I will bring my business back again and recommend my friends coming too.

Carlos Barrera

We bought a pre-own Matrix in 2014. Service was pretty good. Salesman never put pressure on us, he was very professional and made sure he followed Toyota's customer service manual. I still go there to get my car serviced. So far, so good. They really take care of you.

Melanie Baur

Sam and Mo were easy to work with, and considering how much I was dreading purchasing a new car, they made the experience as pleasant as possible and were open and communicative throughout the process (even when I was accidentally calling Sam's personal cell phone without realizing that I wasn't calling the dealership!!).

Heather Court

I had the pleasure of dealing with this wonderful sales agent named Joey! Wait... no... it was Alexandra Daly! Joey is her well behaved well trained puppy! I’m not sure if it is because of this well behaved dog or just the people there, but it really felt like a relaxed family style atmosphere! Was missing him on my last visit! Alexandra was a no pressure sales person. She is very knowledgeable! And answered my questions or would source an answer if she didn’t know. I can’t believe her patience with all my questions and even changing my mind not to buy. And then finally making the decision to purchase my 2021 RAV4 Hybrid which I’m so excited to get this Friday! She was very gracious with me all the way. Recognizing that this is a really substantial purchase! I had gone to one other Toyota dealership and had to wait 30 mins for one test drive and 45 for another (the latter with my Grandkids in tow). And I had called ahead and arranged for both of these appointments. They were so disorganized with trying to find keys, vehicles Etc Alexandra (& Joey) were ready and able on both of the times! This dealership seemed very organized and friendly! I also met with Hassan, the Financial Service Manager to go over financing options and maintenance and protection. He explained things great! And again, no pressure! Both of these individuals had a great personality and sense of humour! I would not hesitate to recommend Alexandra, Hassan and the Bank St Ottawa Toyota dealership!

Scott H

Serviced my car a couple weeks ago. Had an all around great experience. Even had a technician come out and chat with me. Mendes has a small town feel, always great service. Edit-Wonderful staff, but price gauging very noticeable under new company.

Raynald M. Charest

Good service from Richard and Mike (Sales). It has been hard to get a response from the Finance Department, due to technical glitches with phone system. Glad the dealer is dealing with the technical problem. Finance has followed up with me and has resolved my issue. Very good service after all, considering the COVID challenges these days.

Colleen Talbot

Today I bought a new car. They offered reasonable price for my trade-in without having to haggle. I was pleasantly surprised that the purchase was so quickly completed. Alexandra Daly was very personable and knowledgeable about the new car's features. It is my second car purchased at Mendes but my first buying from Alexandra. I would not hesitate recommending her to others and hopefully she will have a long career with Mendes if that's what she wants.

Sara Brunet

Genuinely one of the best car buying experiences I ever had. Quick, easy, and simple! Mousa was amazing with listening and understanding my car needs. I highly recommend coming here! Would have given them a 10 star rating but unfortunately only goes to five. Great dealership!

Suhyel

Karan is an amazing nd highly professional person. I wanted to trade my old car for a new corolla nd he made sure that I was happy with the trade in value. His assistance from stepping in the showroom till getting a car was top notch. I am very happy to met such an ethical and valued sales person. Bank Street Toyota thank you. Wish a long healthy journey with you folks.

Saman E.

I had a great experience purchasing my car. Everything went smoothly. Thanks to Rajeev (sales department) and Moe (Finance department) for making my experience so pleasant. Before the pandemic, I had a pretty awful experience with another Toyota showroom but these guys are professionals and very fast at what they do. 100% recommend them.

Pierre-Luc Drouin

I wasted my time going to the parts counter there. The guy took a very long time to find my part, then claimed the manufacturer did not have a part number for it and he would need to call me back. I never got a call back. I went to Barrhaven Toyota and it took one minute to get my part ordered for the next morning. What a difference!

Z T

My family and I are returning customers at Bank Street Toyota. We were shopping around for a new RAV4 LE AWD and Bank Street Toyota had exactly the one I wanted. Ali Said is a great salesperson; he made sure to address all of our concerns and gave us a great deal. He was very friendly, was never pushy or rushed us with our decision. He made our car buying experience a very positive one. Joey (the border collie) is an awesome employee. 10/10 would recommend popping by just to say hello to him alone! One star was docked since no one at parts answered our inquiries (over the phone) about purchasing snow tires for my new car and we felt a bit rushed when signing our contracts.

RON RANCOURT

Good buying experience. Sam was our salesperson. I'd recommend this dealership. Sidenote: Toyota Canada needs to rollout the Prime Rav4 faster. That'll be our next upgrade. Tks!

Kay

Highly recommend the Bank St. Toyota team! Egor and Moe were awesome & super helpful. Thanks to them, I was able to purchase exactly the type of vehicle I wanted and needed! Very happy with my experience and my new car!

Emily Hall

I have been to Mendes Toyota for service several times and each time the customer service reps appear to do everything that they can not to serve me. I thought it was a one-time occurrence (I understand paperwork need to be filed, calls need to be made etc.), however I experience the same low level of customer service each time I visit. Almost every time I go, the staff are watching the clock for their end-of-shift and my most recent visit I found out that her online banking was more important that service the line-up of customers. It came to a point where I switched to using another repair place. Recently, I had to return due to a recall and wanted to give the location another chance. No change in customer service and the techs didn’t perform the service that I asked for but still tried to charge me for it. I am consistently disappointed with Mendes Toyota. If they are genuinely busy, perhaps there is a need to look at the processing procedure of service tickets because it is taking up the majority of their time or it’s being used as an excuse. I do need to acknowledge Ian, he seems to be the only customer service representative that is experienced and genuinely interested in serving his customers. He is friendly, knowledgeable and can explain what you need very well.

Tammy Raouda

Horrible customer service! Not even the General Manager Tyler King is proffesional. VERY bad service. They base everything on lying to their customers and trying to scam them as much as possible! STAY AWAY

Marion M

I recently bought a used SUV from this dealership. I worked with Hassan and Moe. They are both great at what they do and are very accommodating. I got the deal that I wanted from them.

Saadia Bello

Got a new Toyota Corolla last week. First car and overall really good experience. Got a really good deal (and winter tires). Look for Alexandra! Super sweet girl , excellent customer service she’ll get you the best out there!

Pete Roy

Was very disappointed as the person who took the appointment was not present nor was the vehicle. I had explicitly asked to see a specific vehicule and there were none on the lot and spoke to a guy who had is mask under his chin. Outcome of this was me going to another dealership that evening and purchasing my vehicle there. I think the lesson learned here for you is that you should not mislead clients to come to your store. Very frustrating when we take time off just to do so.

J Bailey

I worked with both Alexandra and Hassan when purchasing my vehicle here, and had the absolute best experience. They are both engaged and extremely personable, and went above and beyond to make my experience there efficient and painless. I could not recommend working with them highly enough, thank you both again!

Brittany Bekkers

Alexandra Daly was an absolute pleasure to work with and made the new car buying experience easy! She was able to answer all of my questions, and there were a lot as I have never purchased a new car before. Alex had the knowledge, experience and professionalism to find the car that best worked for my needs. The entire team was welcoming and honest. Purchased a Rav 4 LE and love it! Thank you!

Lenka Coloma

Worst buying experience from beginning to end. Every experience has been negative. I love my car, but that's solely because it's a good vehicle.

Diana Parra

I purchased a car 4days ago , I was told by the salesperson that is fuel economy car .car was 725 km .car has reached 1025now and he told me that oil change is every 3months ..I did my inf late unfortunately and oil change is once a month !!! This a fortune car way expensive !! ... I picked it up Wednesday afternoon and it also was full tanked.but .gas has been consumed more than the half reaching the empty today. Also, salesperson lied about the panel features of the car .he said is very similar of Toyota Corolla. In my conclusion this dealer is a fraud and sales people lies and fooled people with false information as much they can to get rid cars .I DO NOT recommend this dealer at all..!! HUNGRY Money are ALL the sales representatives there ... ONLY care to make fat profit and commission and ZERO care for the client's needs and satisfaction.!!! Worst experience ever!!

Jatinder Singh

Bought RAV4 2019 from Jessie he said he goona give me 3 oil change free when I try to book for oil change they said in system nothing is free . Horrible costumer service

Julie Macneill

Hassan Awada was absolute amazing and incredibly helpful when we came to pick up our new car on Saturday (2021 Highlander). We brought along our 4 children, which can make things quite challenging at times, however Hassan patient and friendly, incredibly thorough and professional. The whole process was quick and seamless because of Hassan. Thank you!

Diana Fisher

Rob and team managed to find me a Toyota Rav4 XLE when none were available in the region for the next 6 months. I appreciated the transparency, the answers to my questions (I had a few - this was my first car purchase ever!) and the speedy service. I would highly recommend!

Orchidėe I

I walked into this dealership because a friend had told me that they could recommend a person that worked there who could help me with financing options for the car I wanted to get. I ended up not finding that person, but instead speaking to a salesperson that not only made me feel comfortable and gave me all the information I needed, but was honest to a fault and made me not want to go look with other dealerships. But Ali Said (my salesperson) did not stop there; he went above and beyond to make sure that my car would get to me on time, from answering my impatient calls and stupid questions, to making sure that he delivered the car himself at uncomfortable hours for him. He even went in the office on his day off to make sure all was going according to plan. Even when there were delaying in when the car would arrive, he made sure I would still be satisfied in the end. Thanks to him, buying my first car was an even better experience than I had thought. So, not only would I recommend this dealership, if you aren't talking to ALI SAID, you are missing out big time!! I will be forever grateful!

Nicholas Majka

Purchased a demo vehicle from Bank Street Toyota in February through Moe Bannay. Moe was very respectful and courteous throughout the process, but the transaction took a lot longer than expected because the vehicle was out on loan and there was some back-and-fourth on certain fees and charges being applied that were against the guidelines of Ontario's own auto dealership association. Moe was very helpful in securing a loaner vehicle while we waited for the vehicle to be returned and detailed prior to pick-up, once I had put down the deposit for purchase. In the end I think it was a very fair deal, but come very prepared with comparable prices and be firm with what you want.

Debasish Chakravarty

Bought a new Toyota from here this month. Came back to this dealership after several months of car shopping around town. Earlier during this year we dealt with one of their salesperson Arash. He was so polite and well-mannered that both me and my wife decided that if do end up buying a car we will go back to this dealership and buy the car from him. This time we discovered that Arash has been promoted to Finance Manager (he deserved it) , and we had to deal with another salesperson Mike, who was equally nice. But Arash was still there going out of his way to help us. Amazing guy. Overall great experience. 4 stars because the salespeople need to be more organized when dealing with the paperwork pertaining to the sale and the front desk staff needs to be more enthusiastic and upbeat when dealing with a prospective customer.

Taylor Steep

Bought a brand new Toyota Rav4 LE from Bank Street Toyota. Dealt with the salesman Ali and he was great. I was NOT upsold in any fashion, the approach was VERY consumer friendly and Ali was very knowledgeable of the products and the competition. When I we mentioned that we were buying with cash; that was it there was no pushing of financing which was IN STARK CONTRAST to other dealerships we went to. We were very happy with the experience overall and I would heavily recommend that you check out this dealership! They even were ok with putting back on my Maple Leafs licence plate cover; despite being in Ottawa!

Gurjeet Singh

It was a wonderful experience with Bank Street Toyota. They helped me by explaining everything about the car I was about to buy. I went to 3-4 other dealers before coming to them and really liked the way to welcome their customers and addresses their questions. I would recommend you guys to visit them for your dream cars. Plus I am enjoying my car from them ????. Thanks once again for helping me getting my Midnight (my car’s nickname).

Ashley19877

My husband and I both came in to purchase vehicles. We got in contact with Moe Bannay from Bank Street Toyota. He was professional, knowledgable, and always reliable in returning my calls/texts. We ended up purchasing a 2020 Toyota 4Runner Limited and a 2020 Toyota Tundra TRD Sport Premium Crew Max. He even personally delivered my 4Runner to my home!! Can't say enough good things and we are so happy! Plus Bank Street Toyota had the best prices compared to the other dealerships in the city. No hassle, up front pricing, and an honest buy. Thanks again so much Moe! Ashley & Jeff

Corinna Thomas

We went in to get a bigger car for our growing family, and had a great experience. We told Jarrell and the GM what our budget was and that we were looking at a new or used RAV4, and they were able to work the numbers to make a car work for us. We didn't have to haggle and still ended up with a great deal on the car, and for our trade in. So much better than the other Toyota dealerships we visited.

Julie Bédard

Maria Elisa is the best! She is clever, attenttive, knows cars ( used to be a mechanic) and very professional. For once, I did not feel I was being fed the b.s. most dealerships are known for. I'd recommended her ANYDAY. Plus it's about time women are part of the sales team!

Dal Gill

Worth one star for the good sales person that I dealt with, other than that total disappointment. One of worst dealerships you will ever deal with. Purchased Toyota Certified Preowned Rav4 for $22,500 from them. Finance (Hassan) added extra $$ in the final bill for no reason. Finance dept. never answers their phones, never checks their phone messages and never call back when they say will. I had to go back about 4 times to get my vehicle. When went to pick up the vehicle, gave me one key and said all ready to go and no other paperwork, no ownership or or any other paperwork. While they tried to find second key and ownership documents, I checked the vehicle and it still had old tires, defective blower, didn't even know if they did oil change. The technician never looked at the vehicle for safety and inspection. After 3 days finally got ownership, tires and certification and inspection, not sure how they got it transferred to my name without inspection. To top it off, after having the vehicle for 3 weeks, front tire almost fell off and bolts were not tight. Not one bolt but all of them. Now I am not sure if the bolts on the wheels are damaged or not. In the mean time, they said they would call me when they find or order get a new second key, have not heard from them yet.

Hachim Alolabi

Awful experience. financial managers sell a bunch of lies then ignore you after the deal. General manager that does not have the power to solve anything. Clerks do not respond to emails. Phone is always busy and no operator working. No wonder staff change frequently.

Kristopher Lavoie

I recently had a service/warranty appointment with Bank St Toyota dealership. I was treated unprofessionally and with no respect by the service representative, Kaitlin, and the service manager, Ben. I made an appointment to fix my shield guard underneath my vehicle (loose bolts), which is a 2020 Toyota Rav4 Hybrid (only 8 months old and has 5500km). This was a warranty appointment and they managed to take advantage of me and charge me for a diagnostics test, and blamed me for the loose shield, and took no responsibility whatsoever. Needless to say I won’t be returning. K

Mohamed El khansa

I've been struggling to purchase a vehicle for the past 8 months. All around the city, I was mistreated and declined financing services. I was starting to lose hope. Until my last visit at Bank street Toyota. The finance manager Moe treated me like family. The warmth I felt in his passion to his work, gave me reassurance. After working so hard to help my case, him alone was able to get me the car I wanted and help me get approved at an amazing rate! He made sure I was fully protected on my loan and vehicle so that I wouldn't have to worry about anything. Highly recommended!

Mi Fa

Service Department – I have dealt with the service manager directly to deal with some very specific problems which she personally took care of. I have several Toyota's and have been dealing with Mendes (now Bank St Toyota) for over 15 years. While there has been some staff turnover and some issues in the past, I have been very impressed with the recent dealings for all of my cars. The attention to detail and the communication is very important to me, and clearly, the service manger as well. Thank you, Ms. Dube, and to your service advisors.

Brad D

Great car purchasing experience. We dealt with Alex G, and he was superb. We had researched the RAV4 Hybrid XSE & knew what we wanted, but when came down to the business, Alex made it super easy. I would highly Bank Street Toyota, and what a great vehicle. Thanks to the whole Toyota team!

Adam G

I had a wonderful experience! Choosing the car I liked, to also make it fit my budget couldn’t have been any easier!!. Thanks to Moe the finance manager, he made it a very smooth process and I would recommend anyone looking to buy a vehicle to go see Moe!

Chintan Patel

I visited this location for warranty work on my new RAV4 for side mirror work on July 2021, They fix it after 2 appointment. And at the time of delivery they forgot to put one of the plastic panel pieces. And we found from mat. As well as they made nice scratch on door panel, my new car just 2500km driven. I will never visit this place again. All the Technician are lack of training. In the past in 2020, during the fuel pump recall, i left my old Corolla for recall work. And they misaligned "o" ring, and i was not able to drive my car for 4 months. Still nobody contact me to resolve the issue. But they posted wrong comment "we were able to help you." They never help me out. Don't trust on below comments.

Dave P

We recently bought a new RAV4 at Bank St. We had the pleasure of working with Hassan (Sam) in sales. He was very helpful and responsive. When we bought it they weren’t sure when we could get it but they got it in quickly. Hassan called us every time there was an update and the car was ready for us and perfect when we picked it up. We highly recommend Hassan and would certainly ask for him again . We also had a great experience with Moe for the financing. He had some great suggestions to save us some money. Overall the full experience from test drive to driving away with the new RAV4 was really enjoyable !

Mallori Whittal

Jesse Main at Toyota was an exceptional experience when purchasing our last Vehicle for our growing family. Going to purchase a Vehicle after having such a negative experience the last time (another dealership with a completely different salesman) my anxiety was high, Jessie quickly made me feel at ease. Not once did I feel pressured, pressured to purchase extras pressured to buy certain vehicles. He was patient knowledgeable and when he didn't know the answer to a question he instantly went to find out. He went above and beyond researching the best fit and cost for a car for our family. We are so great full for this POSITIVE experience.

Amin Farzam

I recently bought my first car and dealt with Ali Rafiaie, Siavash Osivand and Moe for financing. They were amazing they answered any Questions i had and really helped me to find the best deal. one of the best Toyota dealers I visited in town. Thanks to Siavash and other stuffs. I highly recommend their business.

Olga Ijewliw

Failed to check torque on wheels, failed to maintain tire pressure at 36 lbs. as they were asked. Did not honour mask expedition and made a senior lady go outside in 10C. Did not even offer a chair. Swine. I found a lot of spare chairs in the receiving area and borrowed one. Lying swine.

Ray S

We just picked up our new 2019 Toyota Camry SE. The service provided by Bank Street Toyota and our salesperson Ali Said was excellent! From the moment we stepped in the dealership and had our introductions, the explanations of the various models and options, the buying process and the delivery process was outstanding. Ali Said and Bank Street Toyota went beyond expectations! I hope to have many yesterday of great service and satisfaction of my Camry for years to come.

Alex Damas

They delivered great service - when there was a normal hiccup (these things happen), Kelly in Service went above & beyond to make it right. I’ll definitely be going back!

Chris Cottrell

PAY ATTENTION TO ALL THE NEGATIVE REVIEWS ON HERE bc they're all not exaggerated. And notice they mostly only respond to the positive reviews (they do have a contact for complaints but God knows how people are treated there too). Sales dep't MAY be ok (it's where we got our RAV4) but it's never a good idea to have your vehicle serviced at a dealership. Especially not this one. We TOO had certain things about the car ignored or refused by the service people UNTIL one visit they were able to give us a $5000 service quote...and some on things we asked them to look at many visits ago! This, undoubtedly, is designed to get us to go for the trade-in that they "suggest as one option" (and we know full well they can fix our wanted RAV4 and sell it for a pretty penny). They also denied our claim on the paint job recall! Screw these guys. Go get a Toyota from Barhaven (good rep) but think twice about getting SERVICE from a dealership. Oh, I too have seen and experienced a less than professional attitude from a couple of these employees. Excuse the pun but STEER CLEAR!

Caroline slum

As an ex-employee I can tell you that the practice of falsely claiming to pay for fake google reviews is just the tip of the iceberg. The whole purpose of this this Alpha Group owned store is to relieve you of every hard earned penny you have when purchasing a vehicle. This is done buy the ‘Financial Services Managers’ who are lying about your credit to get you to buy extra un-need products at exorbitantly inflated prices, directly lining the Alpha groups off-shore accounts. The sleeze everyone is reading about regarding the finance office is what a majority of hard working honest dealers are fighting against, but this trend to sell the car at a heavy discount is made up for cheating you out of money in the ‘back-end’ ie the Finance Manager. Protect yourself, know your credit before you go, if they say you were not approved (they lie about this all the time ! ) ask for Proof, the banks will not magically approve you if you buy products from this sleezy Hassan. The dealership management is aware that the Finance Managers are not only stealing from clients with made up charges and insurance they also steal from the sale people as well… all with approval from Management and it helps line their pockets There is a reason why non-of the old staff who worked for years stayed when this group took over. Protect yourself and you money, do not purchase from this location or any other Alpha group owned locations.

Adam Abboud

Excellent service from Caitlin. Brought my hybrid vehicle in to get serviced and we were all fixed up in no time. Would highly recommend Caitlin at Toyota.

Bill S

Very good and curtios salesman Ali Said. Well taken care of with a problem that happened. Recommend this dealership. This was my review when I puschased the car. Through one winter very disappointed with the paint job. Many scratch marks all over the car from snow removal. Is this going to happen every spring to me. Waiting for the body shop to open so I can talk it over with someone over this issue. I feel this should be under the car warrenty. Very disappointed. I am worried that other car owners will go through this problem also with the winters that we have here,

Fahim Ebrat

I bought a Toyota Sienna from this company. They didn't deliver what they had promised, they don't answer the emails, phone calls and any query you may have even not in weeks. Very unprofessional sales team and the worst customer service one can imagine. I don't recommend anyone dealing with them, they don't worth the time and money and they don't deliver on what they "promise". Terrible Company, feeling petty for Toyota Brand.

Kurt R

Had a GREAT experience a couple of months ago at Bank St. Toyota. Was helped by Jesse in sales and Moe in Financing. If you are looking for a Toyota in Ottawa and surrounding areas, do yourself a favour and go see Jesse! Very polite and friendly service and helped my wife and I get the vehicle we needed for the price we wanted! Trade in an all paperwork went very smoothly. Would love to shop there again soon, but likely won't need to as we bought ourselves a Toyota! Keep up the great work guys!

Michael Oremade

The establishment was very tidy and organized along with all the staff members being very friendly. I was looking to help my mother purchase a car though I have never done something of that nature and Jesse made the entire process an absolute breeze. We came with a budget and a trade in and Jesse did everything he could to get us the best possible deal and we left significantly happier than we were expecting to. I'll definitely be returning there if I ever consider buying my own vehicle.

J Sean

Purchased ball joints for my Toyota Camry about a week ago. Parts manager refused to return any parts due to COVID 19. He also stated they will not accept any returns once the pandemic is over. I spend over $200 on the parts. The ball joints were in the box and sealed never opened with proof of purchase, I then spoke with his manager and they charged a 20% re stocking fee for a product that was returned within in a week. unopened. During a pandemic is understandable you will not accept any returns but the parts manager should not lie to clients and you should be more willing to help clients in these difficult times. I have done many returns at this store before with no issues but I guess the new management only cares about the bottom line. I would stay away from this Toyota dealership and their parts department.

Megan Cooke

We had a great experience at bank Street Toyota. Alex was awsome we ended up buying a new Corolla. he was honest and answer all our questions. I will definitely be my next car through him. Moe was great as well!

Zouheir Rammal

My experience from start to finish with Hassan was amazing ! He took the time to go over the vehicles options with me and helped me choose the right trim package as well. He has taken care of me every step of the way. I highly recommend you see him ! After the purchase I had the pleasure with dealing with Moe the finance manager Based on my last experience, dealing with the business office was the worst part. That was until I met Moe. He went through everything with me slowly, answered all my questions and never made me feel rushed throughout the process. Ask for Hassan and Moe when you make it in. Great guys !

fareed soltanpour

Smooth transaction and very helpful staff made my first car buying experience easy. Siavash Osivand have given me his full attention to all my car needs. Thanks again for the great help

Colt B

I was in the market for a car and stopped in at Bank Street Toyota. Jesse is THE MAN. He was completely transparent throughout the process and never put any pressure on me to make a purchase. He is such a genuine person and the best sales manager around. I would buy a new car every week, if possible, just to be able to deal with Jesse. I will be a repeat customer; and to anyone in the market for a car, go see him.

Fahad Jawaid

We just bought a 2020 Yaris and our car buying process was simple, easy and comfortable. Our sales rep, Karan guided us throughout the process, and helped us understand all the different options, and warranties. Five Star for Karan.

Susan Boyce

I called from Vancouver a few weeks ago and spoke with James Haddad to start the process of buying a new car on my mother's behalf. James was great with me and promised he would take great care of my Mom and not try to oversell her on stuff. The following is dictated by my Mom: " I met James and he was a very helpful, positive, welcoming salesperson. He thoroughly explained to me everything I needed to know then explained the whole process of a new car purchase. He introduced me to Josephine who to care of the transaction. She explained the warranties and policies thoroughly. Between the two of them I felt very well informed and confident in my purchase decision. I was more than satisfied with the excelent service they provided and would highly recommend them. Thank you very much James and Josephine!

Buyer

Both Ali Said and Michael Macdonald helped us secure our new car. They were kind and understanding. Having gone to other dealerships, they were the best to do business with. Edit: have not received the car yet

Greg H

I had an appointment for a simple repair job that I was going to have done while I waited. When I made the appointment I stressed that I didn't have much time and needed to be sure I would be in and out in a reasonable amount of time. They …

Hassan Issa

Had an excellent experience here. Moe the finance manager took the time to walk me through everything and help me make the right decision. Highly recommend!!

Nura Haji-Egeh

I had a great experience at the Bank Street Toyota location. Sam and Moe made my experience very pleasant and smooth. I recommend this dealership, the staff are very professional and helpful.

aurora constantinescu

Musa Abdulwahab was outstandingly patient, helpful and effective. It was a pleasure deal g with him and he was responsive even after hours. Bravo Musa, way to go. Toyota Bank Street hold be proud of you as an excellent and client service oriented employee Aurora Constantinescu 2021-04-20

Hanaa Abdalwahab

Mousa provided us with professional service! He made the entire process very smooth and easy, I highly recommend everyone to go see Mousa at Bank Street Toyota! 10/10

Yves St-Amour

Great sale team, really bad service department. Brought vehicle for a issue with drivability and also for oil change. After 30min got the vehicle back with oil change not done and tech said he brought vehicle to highway speed to test vehicle. Only highway around was 7km away ( one way) and totally km done to vehicle was 6km. They said they did a inspection on my vehicle ( brand new 2020 will less then 8000km) but as per sheet wheels had to be removed and rotated, wheel nuts were still dusty. After talking to service personel, the work that was performed was not what I made appointment for, finally got oil change done after arguing with service personnel but nothing was wiped down after performing oil change. Oil drippings on floor from spillage.

nona mathieson

I was in search of an unusual color in the Rav 4 Trail edition and Ali found it for me in. He was a pleasure to deal with, was reliable, gave me a fair price and gave me a very detailed walk through of my new vehicle when it arrived in record time! The whole experience was stress free and everything was handled seamlessly. Many thanks Ali!

Philippe M.

We just got our new vehicle a couple of weeks ago. A big shout out to Rob who helped us navigate the whole process. We came in with a precise idea of what we wanted and Rob was extremely respectful and helpful and managed to get us exactly …

tan nguyen

I've been here to lease the Rav4 2021, I'm really satisfied with salesman name Mousa, he served us very patient, motivated, gentle ... I definitely recommend Mousa for his services, thank you Mousa, keep on doing good jobs

Michael Maehder

Impossible to get through on the phone. The phone system tells you to hold, and after repeating twice that everyone is busy tells you to leave a message and forces you to do so or cuts you off. The system should be modified to allow you to keep holding in a queue rather than cutting you off. I would call the general manager to complain as the say to do in any of the negative reviews below, but without knowing his/her extension you can’t get through to anyone to ask. Last time I dropped off my car wanting contactless service, they said just drop the keys in the slot and call us to tell us you are here. Might work if you could actually get through to anyone. Wasn’t sure how long it would take for them to retrieve my message so I had to go in and tell them, defeating the purpose of dropping off the keys in the slot for “contactless service”.

Solomon Mamo

Very friendly customer service welcoming at the door with warm smile. They listen customer needs and allow to navigate through the options. In fact customers also need to complete their assignment including to be specific for what they need. I appreciate in what I observed during my encounter. I encourage them to keep it up and recommend other customers to see in person.

Sami J

Great service! Ms. Alexandra is very helpful and sincere sales professional. She guided us through the process from selection the suitable car model until receiving the keys. She is patient too as we firstly hesitated to buy a car. The sales manager support was also great. Ms. Josephine, the financial specialist provided an amazing fast service for finalization the contract and its financial part. All the best for Toyota Bank Street and their great team

rukara sean

reading reviews have always helped . so I am writing this to help others. I went to this place few days ago for a rav4 and I found one at a decent price . the sales person was wonderful although it was at the end of her shift . she was cheerful during the process understood me and told me I need to leave a deposit and keep the receipt to GET MY DEPOSIT BACK. I applied for finance and the lady working there was very understanding told me she will get me the best of interest and I could see she was really engaged so far nothing but POSITIVE experience. Why one star then ? this is why ; after running my financing application it turns out I was not qualified for a low credit . so I told them ok . I will buy a car after correcting my credit score . THAT'S when the Chief of The Finance dpt came in to tell ." I CAN"T BACK UP" as I have already BOUGHT the car .. I was in shock . how can I buy a car WITHOUT MONEY . he told me If their credit rate is not enough its up to me to look for another financial institution or I just take the car don't pay and they will TAKE THE CAR BACK . I was lost for words ... basically go there destroy your credit score more and stay with another bills of interest accumulated .. or accept and come back after 6months to negotiate . I declined all those GENEROUS offers and they were threatening not to return my deposit. this taught me that : - He only cared about himself at all and thus even at their lowest interest I would never buy their cars ( no trust in them ) - Do not accept to sign before financing approval - DO NOT GIVE THEM the DEPOSIT ( you may not get it back) there is lots of similar cars out there with trustworthy persons Basically go there like a lawyers review all the lines because if you do a mistake they might get you to pay interest for no actual reason

TunTunOo Zanniat

Just for sliding door cable issue, which has warranty for 10 years, which my car is within that years, they didn't want to fix. Still charged for inspection. I can buy new parts with that $ I paid them for just to get a piece of paper that showed denied for repair. Will never again.

Kayla Graham

Thank you Sam for such an easy car buying experience, I have already recommended you to my friends and family! I love my new CH-R!

Sandy Rennie

We were looking for a 2020 Toyota RAV4 Hybrid and this dealership had one we really liked. Karan was our sales person and he was excellent! He is friendly, efficient and no pushy at all. He told us several people had been looking at the car but it had not sold. We bought it! The Sales Manager Mike was also very helpful in getting us a good deal on our trade-in car. Hassan in the Finance Manager and he looked after all the details and we felt like throughout the whole process we were treated fairly and professionally. And now we have a great new car! Well done Bank Street Toyota!

Barca 10

I dealt with Crista Albano in the finance department and I am so impressed and happy with the customer service I received. I wanted to pay off my car loan right away in order to meet a mortgage deadline and Crista got this done in less than …

Kathy TR

I went to two other dealers before going to Bank Street Toyota. The receptionist greeted me straight away and the salesman was quick to come and help. They were super nice. They spent a lot of time explaining the options for the car I was interested in. It had been some time since I bought a car and they provided a lot of information and patience (without pressure). I am so happy with my car. I would recommend Bank Street Toyota - absolutely.

Nazer A

Nothing but great experience. I have moved in this great city about two years ago. We have two Toyota's and always serviced at a dealership close to home. While I was at my dealership for routine maintenance they have informed me that my breakpads are at its last few weeks of life. Must be replaced soon. They have quoted me 1250 plus taxes. Informed them that I will come back for it. I have started calling other dealerships and contacted Mendez. Mendez Toyota quoted 840 plus taxes. I was bit surprised about the price difference from other dealerships and Mendez. After about four months of driving, I have called Mendez Toyota and inquired, just to make sure that I heard it correct :) Quoted me 840 again. Have had my break pad and rotors replaced, since the tires were removed they even swapped my winter tires free of cost The mechanic came out, met with me, explained the things changed, and gave me some tips. Excellent service and definitely I will be taking both my cars to Mendes for all services. Only one regret: I wish the service department functions late into the evenings and longer weekend hours.

Cameron Jarrett

After having a less than stellar experience buying our first car at Bel-Air Toyota location, Jesse at the Bank Street Toyota has completely changed our opinion on Toyota for the better. He really cared about getting us in the right car, which you could really tell while he was walking us through everything... from test driving to washing tips at pick up. Sincerely thank you to Jesse, we'll certainly be back!

Natalie

I inquired about a used vehicle a month ago to which they promptly replied with a long email and eventually let me know this vehicle was not available and of course put me on a email list without me asking. Fast forward a month later this used car vehicle listing is STILL on their site, so I inquire and they tell me its not available, but ask me if there is another vehicle i would be interested in. I tell them what im looking for and they literally send me the lead for the vehicle they just told me is not available..... so then she proceeds to apologize and lets me know a salesperson will be in contact to let me know if its actually available. Its been 3 days now and still no contact from a salesperson. How do you guys expect to sell cars when someone sends in a lead and you make them jump through hoops to get an inaccurate response and NO RESPONSE from a salesperson... lol

Jean Vandermoor

Buying my new RAV 4 last year was great. Sales staff are knowledgeable and helpful. First maintenance visit was today. Service staff are courteous and my vehicle was ready on time. Covid safety protocols are in place. I recommend this dealership!

Hanif Golmryami

I had a great experience with Rob And Moe.superfast progress and they helped me very well to get to what I wanted.thanks guys

D. Stern

Dishonest sellers, crooked practices, and unprofessional behavior, that's what came with Alpha Auto Group that owns the business now. Please avoid Hassan Khatheer (Financial Services Manager), whose arrogant rude behavior is a shame and Moussa (Sales) who fails to disclose all the aspects of the deal.

Sarmad Ashley

Very satisfied with the pleasant experience and professional staff at Bank Street Toyota. I was very lucky to find an in-stock gem in my new 2021 Hybrid Toyota Sienna XSE. Thank you for the excellent client care from Ali Rafiaie (Sales Manager), Moe Turkie (Finance Manager), and of course Rick Cruickshank, our amazing Sales Advisor. Also would like to point out that I appreciate the patience and understanding as we had our 2 month old son with us in the sales office and in the finance office, lol. Rick and Moe were awesome to deal with and it was a fun experience for sure!!! I am confident in recommending this dealership and specifically Rick in Sales as he went above and beyond to ensure everything was taken care of in a timely fashion. Was a pleasure meeting you gents and thanks again.

Kshitij Khanna

The initial impression was amazing as the agent and internet agents were great in booking an appointment with the sales guys for a used car.. meet Alex and had a terrible experience… the car had an accident which was not communicated earlier which is fine but when I said I don’t need the car and won’t like to test drive it.. he just walked away(literally) worst customer experience… my first and last visit…

Sarah Chiu

I visited this Toyota dealership back in October after visiting a couple of others to purchase my first car. I was lucky to deal with Alex, he was patient and nice enough to answer all my questions in a straightforward manner without being …

Daman Singh

Very unprofessional. Tried to reach sales department, no one responded. Called 3 times, and the lady in the sales reception transferred my call 3 times but no one responded. I told my concern to that reception lady and again she transferred and no one picked up. I was about to make a deal but now I’ll go to other Toyota dealer.

Juman Salem

Have had the worse experience ever with Toyota. I brought in my car for a maintenance issue, and after being told my issue was caused by a 3rd party and the manager Lee showing his support and sincere help to us he took pictures for us to personally have so that we can confront the 3rd party who basically caused us a 10THOUSAND dollar issue... Lee promised he would email us the pictures rright away and never did.. I spoke to him a week later he somehow couldn't find the pictures. Said he would try to retrieve them and give me a call... till this day almost 2 weeks in and also NOTHING .. so is this how your company works? Leading their customers to nothing... am i supposed to keep chasing after you and be labeled as the annoying custimer? Absolutely ridiculous! Also having doubts now on who may have caused this "issue" a 3rd party or Toyota themselves!

Mido Ka

This is definitely one the worst experiences with Toyota concessionaire. I am a long time leaser client of Toyota in Montreal, Toronto and recently came to Ottawa. They absolutely do not care about clients! I asked for a recall repairing of corolla and a 2 hour work took 4 hours! and they wanted to charge me for repairing a car under warranty! I had to ask seeing the manager who finally did not came to see me and employee cancelled the dishonest charged fee himself!

Ginette Gourgon

Just picked up my newly used Rav4 a week ago, best choice i made. The staff were all great, from the lady that does liscening(Erika) to the sales manager (Mike), and all the time that Alexander took with me to show me all the bells and whistles was fabulous.

Boris Pruss

Just wanted to share the amazing experience with service department. Reasonable quotations, work done with required quality (never happened me come again with issues), on time. Moreover, service waives some fees like seasonal tire swap which is really nice. Just another update. Brought my van for service and asked to check everything before the trip. They told that everything is fine. However in 2 days AC stopped working completely which made travelling under about +40 impossible. Talked to service; no apologies they told that van was fine after service and they are not responsible what can happened on day after...

HeidiBiebl

FOUND A PRICE ONLINE ADVERTISED GAVE MY CREDIT CARD AND LISCENCE. AND SUDDENLY DEALER ASKS FOR 3000$ MORE TRYING TO PASS ME A FAST ONE. SAYING ITS A MISTAKE CAR STILL THERE. Don't trust this dealer wouldn't recommend to anyone.

TheRoch8817

Would not recommend buying a vehicle at bank st. Toyota. Not someone who likes to leave negative feedback But I did not like my experience. Let me explain. I called before leaving to confirm they had the vehicle I wanted to look at. When I got there I was told the vehicle was sold two days ago... not a good start but there might have been a miscommunication I will give them chance and assume it’s not a sales tactic. After I asked If we could sit down and get a price on a new rav4 suv. I’m told by the salesman here’s the msrp. He would not budge a dollar from the msrp. I’m not taken seriously. At this point I’m feeling a bit of frustration. I have to convince the salesman to sell when I should be the one convinced to buy... a little bit backwards. makes me doubt how is service after sale is gonna be like. There’s no professional approach. This could be an internal problem with sales but the customer pays the price by wasting precious time and money. Sorry I do not recommend bank st. Toyota.

Youssef Sabbagh

Amazing customer service. Moe Bannay is the best sales person I’ve ever dealt with he made the experience fun and smooth. I got a very good deal with them on a brand new car. A shoutout to Hassan as well for not pressuring me on anything and explaining the process in detail and the General Manager for welcoming me personally. Highly recommended.

Aalw Abu

The worst experience ever, from the purchase stage to the maintenance stage, as the sales team is not honest on dates, unorganized and not professional. The maintenance team is also disorganized, they do not give complete information as every time I am surprised by something. In conclusion, it is the worst Toyota dealership. Advice to everyone, don't go there

Erik

I recently bought a 2021 Tacoma TRD from the team at Bank Street Toyota. I shopped around most of the Toyota dealers in Ottawa and got the best deal at Bank Street Toyota by far. Also, the team of Roxanne (admin), Moussa (sales), and Mo (finance) treated me very very well. They were all extremely responsive and without any high pressure tactics. I would absolutely recommend buying a vehicle from them. Even my trade-in value was outstanding, with everything but signing the papers and driving away done over the phone (cell). While my truck will likely last forever, if it doesn't I will absolutely go there to buy another. I couldn't be happier.

Tzu-Cheng Jerry Chen

Worst dealership ever, try to sell me the car with unclear bill. Poor customer services not even knowledgeable enough to sell the car here and never answer the phone. However Hassan was the one out there trying to help. First time went in there gave me a bill of sale with higher asking price than the it stated on toyota.ca. The sales manger Devin make me trade in my 2017 4runner and told me I will get extra $2000 for bring in my 4runner also pick up a new Sequoia, but ends up using my security deposit $7500 to against it without letting me know in advance. Basically I'm losing $5500 just to pick up a new Sequoia with no discount? I was told when I pick up the 4runner the security deposit is just use to bring down the interest rate of leasing, will be return whenever the lease term is over, tell me why would I trade in my car if I know I am losing money on it? When I had the option to buy out the 4runner and sell it myself with higher then residual value, if I am aware of it I will not let you take my 4runner. You can say whatever you want with your industry term, but I am here just to state that I am not aware of this at all, there is nothing mention on the bill of sale either. They do not have my consent also Nothing has been explained clearly before purchase, strongly recommend please do NOT go there, there are many Toyota dealership in Ottawa that are definitely better than this one. Will be contacting OMVIC and Toyota Finance to resolve this issue soon.

Stephen T

Great experience! Brought my car to get serviced. I believe I was dealing Julian. He is super polite, and explain everything that I needed in detail. Hard to trust people that work at dealerships, but I can say that his service is top notch! See you next service!

Kuo Jui Lee

Alexandra Daly was my sales person for my recently bough Toyota Prius. She is extremely kind and professional on explaining my questions. She is very comfortable to communicate with and very friendly. I would definitely recommend my friend to her. Awesome personality and helpful! Thank you Alexandra and your team!

Mohamed Attia

Did not have a pleasant experience with that place. They contacted me to let me know that they accepted my offer for one of the used cars I was willing to purchase. We agreed to meet over the weekend to finish the paperwork. Two days before the appointment they contacted me saying, sorry the car was sold. Absolute lack of professionalism and real waste of time and money. Avoid this dealership if you can!

Riham Nassouli

One of the best dealerships I’ve ever visited! Everyone was so nice and welcoming and Moe the finance manager was especially helpful in explaining all the steps and information I need to know when purchasing my vehicle! I highly recommend this location and highly recommend dealing with Moe! You will not regret it!

Michael Blair

Mendes Toyota is a first class dealership. The management is polite and professional. The sales personnel are knowledgeable and friendly. When I bring my car there to be serviced. The mechanics are very personable. The front line staff and management in the service department are quick and efficient when it comes to service and answering any questions. I always feel a sense of comfort and reliability servicing my car there. As soon as I arrive at Mendes I am always greeted by the drive through attendant in a curteous and friendly manner. And then I am greeted again by the service department as soon as I walk in. That is always a good start when receiving exceptional customer service in my opinion.

Ryan A

I just bought a new Rav4 XLE Premium from Bank Street Toyota, and I highly recommend this dealership. The sales person, Jesse, is very friendly, FAST to respond, and overall excellent. Jesse genuinely cares about finding the right vehicle for the buyer, and making sure that the buyer is fully satisfied. The finance manager, Hassan, is also excellent, and Hassan helped me find the best financing option and upgrades for the vehicle. There were no games or pressure tactics, which are sometimes experienced at other dealerships. The vehicle is exactly what I was expecting. The vehicle did take slightly longer to arrive than expected, but this is to be expected due to Covid-19. The dealership did such a great job detailing the vehicle that all my neighbours keep asking me where I purchased the vehicle!

Dan Moffatt

Edit - called in and they never returned the call the comment below to call in is probably just a bot, they aren't serious about resolving the issue... It's too bad really …

Richard

We just completed the purchase of a 2022 Toyota at Bank Street Toyota and had a wonderful experience. Rob, the sales person we dealt with, listened carefully to what we were looking for, made logical recommendations, and then processed our …

Craig Stoklosar

Rav4 Trail. Honest and straight forward negotiations on the deal (including my trade) I dealt primarily with Maria (Sales) and Moe (Finance), both very professional. Would highly recommend for anyone looking to buy...

David Pacheco

Had a great experience. Purchased a truck completely on line. The person made me feel comfortable to make the deal over the phone. Adding to the experience I live in Toronto and had to fly to Ottawa to get the truck. Once I arrived they picked me up at the airport made me feel relaxed. We made the deal and drove home. Would highly recommend getting a vehicle from Bank Street Toyota.

Bob Daly

Brought my vehicle in for a Gold detailing package, got my vehicle back with a broken windshield washer connector. They refused to fix it. Never going back to this place.

Tom Zhang

Absolutely disaster customer service. Their employees did not know how to keep a good relationship with customers; Additionally, they did not know how to respect others. We feel unhappy when we take with their Finance manager. We do not recommend the rest of the people visit this dealership! Please try another! It is my first time feel terrible customer service will provide an extremely bad impression on Toyota. !!!!!!!!!!!!!!!!!!!!!!!!!!!Shame on the bad customer service at Bank street toyota!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Patrice Lavoie

I ended up buying a new car, which was not my original plan, but I got the perfect car for my needs. Salesman Egor was helpful and patient with me in person, as well as with my numerous texts. Manager Ali provided useful information when needed. No dealer fees were added to the invoice. I recommend Bank Street Toyota.

OPERA MUSIC

I bought a brand new car for the first time off a salesman named Rob. He was such a great help and made this interaction very easy. He went over everything I needed to understand what I was getting myself into and helped me select a car of my dreams. While waiting to finalize all the documents, every staff member who walked by greeted me or showed a friendly gesture. I definitely recommend anyone to check out Bank street and talk to the amazing staff and specifically Rob who is a great guy!

Alex Tirabasso

Just purchased my new RAV4 XLE 2020 and it has been a pleasant experience overall. I worked with James Haddad and he was professional, courteous and he helped me transition from being in the Honda family for 22 years into the Toyota family for the first time. That was a big undertaking and he delivered on that. I was driving an Acura TL for 11 years so switching to a 4 cylinder SUV took some time to get used too. I was also looking at the Honda CRV so they had to work for my business. James helped me pass that hump and explained the great benefits that the RAV4 would offer. He had information; was professional and a good sense of humor. I've only been driving the RAV4 for 2 days and I'm really happy with what I purchased. The new look for the RAV4 2020 is what first attracted me. I would have never went for the older generation RAV4. The 2020 also had some good tech features that I wanted and an interior that was durable enough for two boys in the back seats! Thanks again James.

Kyla Prescott

I have had nothing but a positive experience with my last vehicle purchase. Hassan was thoughtful, knowledgeable, and showed great patience throughout the decision making process. Mohamed was clear and easy to communicate with when it came to the financing end of things. Overall the team made my trade and purchase experience an enjoyable one. I am loving my new vehicle. Thank you.

Magid Kandar

This was once the best Toyota dealer in Ottawa, however since the new owners took over, the business is ruined and the worst dealer in ottawa. They lost their best staff and the environment in there is terrible. Service cuts corners and can't be trusted. Sales used to be professional people with knowledge, but now is a crew of hustlers just trying to push sales and numbers. Very sad

Nauman Naeemi

Highly recommend going here for a vehicle. Moe the finance manager was extremely helpful!

Thomas Moore

The service center is BAD. I have booked numerous appointments with them and turned up ahead of timeslot, only to be left waiting 3+ hours before they even begin to start a simple task on my car. The service desk staff constantly try to upsell. On average I have to refuse the more expensive service 2-3 times each time I book. One guy even tried to pass off the more expensive service as the basic service.

Anwar A

We had such a amazing experience purchasing our Toyota RAV4 with Ali Said. He was very friendly and informative of all the features of the vehicle. He was very patient and answered all my questions. We strongly recommend Ali and Financial Manager Josephine Khoury.

Ubah

I had the pleasure and privilege of meeting Richard. I have been to so many dealerships in the last year and I can honestly say Rick is one of a kind. He makes you feel welcomed and relaxed..doesn't pressure you. He does whatever he can to assist you and make the process easier. I am so grateful to have met him and my car buying experience was better then what I had imagined. Happy holidays and wishing you all the best in New Year..Thank you so much

Maggie Fyfe

Alexandra was such a pleasure to work with! She made returning my out of province lease very easy, even though it might have been more complicated for her. She is extremely personable and friendly. I will definitely be back to see her when I want a new car. Would recommend her and Bank St Toyota to anyone looking for a vehicle.

Hussein Abu Dab

Big shout out to Hassan Awada for helping me find the right car for me, very patient and amazing product knowledge, greeted me with a smile and was very professional. I wasn't to sure if I was going to be able to get approved on a new Toyota Highlander but Moe Turkie got the job done and got me the best approval and made sure I was well taken care of. This wasn't the first time I buy a car, some Finance guys are pushy and rude, this wasn't the case with Moe Turkie, greatest car buying experience ever. The best experience I've ever had at a dealership, I recommended anyone looking for a new or used car ask for Hassan and Moe and you wont regret it.

gregory taylor

Great buying experience - poor service. Was told the reason the brakes rusted out on my brand new RAV4 in under 3 years was MY FAULT! I should have had them “cleaned” and that would have prevented the rust out and calliper seizure. Given the car had always been serviced there, including installing / removing snow tires twice annually, I would expect brake cleaning would be advised if it truly prevented rust out. This was never advised and the service manager doubted my honesty - although he didn’t call me a liar directly. Six months later when I had my “free” brake inspection while removing the snow tires, I was told the brand new rotors were starting to rust and showed signs of pitting. Again this was MY FAULT because I wasn’t “driving the car enough”. Apparently 6,000km isn’t enough to keep the brake rotors from rusting. I understand the dealer isn’t responsible for poor quality brake rotors - Toyota Canada said there was nothing they could do - but to blame the owner just adds insult to injury. I will have my RAV serviced elsewhere and can not recommend Mendes / Bank Street Toyota for servicing.

S. McKay

Jesse was a great salesperson when I went shopping for a Corolla. He made the process straightforward and never exerted pressure. He answered all my questions and I was satisfied with the service from the entire team there.

Budget Office

From Imad: I had been a Toyota loyal for years, I went to Mendes Toyota to have a look for a new/used car and I have met with Perla, she was absolutely wonderful, friendly and patient, answered all my questions so that I ended up buying a new Corolla that suited all my needs. We negotiated the deal so that everything went smoothly and got me a very good price then she kept in touch with me throughout the process. Crista was so patient and took the time to explain the agreement and coverage in details. I would recommend them to my family and friends... Thank you!

Emily Gauthier

Went to Maria at Bank Street Toyota and she got me a great deal on my used RAV4. She kept me in the loop during all servicing and got the car ready very quick. Highly recommend! Especially if you're going to her.

Peter Crete

I can't say enough about how the salesman Karanveer took the time to make sure everything was 100 percent to my satisfaction. He went above and beyond what I expected. I would totally recommend them and the sales manager was very nice as well. I love my new ride and they will be my first stop when purchasing again!

Edith Mazunya

On Aug 31st, I went to buy a car and I was served by a representative called Ali. My experience with him was pleasant. I liked the car and the great service provided. He asked for a deposit of $500 and I paid. Ali introduced me to the Director of Finance (Hassan) to finalize the sale. He told me that the banks were closed to process my demand for financing the car and requested that I come back the next day. However, he wanted me to sign a document of the Vehicle Purchase Agreement (Pressure). When I was about to sign I read the following: " This Agreement is final and binding once you have signed it..." I asked if I could sign the next day when my credit is approved. Sep 2nd, I went back to finalize the agreement. Ali, the representative had given me the quotation of 15,570.81 which I had agreed on. However, when I spoke to the Financial Director (Hassan) the price went up to 16,977.14. I got lost but I didn’t know why it was up. He tried to sell me the rust protection and warranty but I refused. He tried to sell me the life insurance saying that it was a REQUIREMENT since I had a "limited credit". I told him that I prefer to stop everything if this is mandatory that I didn't plan for any additional fee. After he made it sound as if it was a requirement which isn't true, he changed his mind and told me that I could buy the car without the life insurance so we continued. I asked about the final amount, the final sale amount was about $18,840 at a rate of 6,99%. But he told me that at the rate of 5,99% and with the life insurance ($1000 more) included I could get a final sale all fees included of $18,820. I was really lost! He explained the interests after a few times "He told me that he cannot explain what he learned in 4 years (university) in two minutes, how they calculate rate (%)" (That was disrespectful)....Then he asked another representative (Ali) to explain better... Ali walked me through it respectfully and showed me an online application on how % where calculated. I understood and thanked him. However, I told him that I didn't receive a great customer service from his Finance Director, Hassan, that I felt disrespected and lost confidence and I needed another day to think about it. The worst of it all as I was walking out leaving the Toyota office, the Finance Director (Hassan) asked me loudly where we were going? I told him respectfully that I needed time to think about it. He told me that there was nothing to think about it. Then he started bragging that if we want 5% he can give us the car or even at a rate of 0%, or even for free, he will pay it out of his pocket! When I got home, I was reviewing the documents, I noticed that the finance director (Hassan) had included additional fees on my contract that I did not agree for ( anti-theft 3 yr/ tire rim 1 year $499.99 and walkway basic $259) without my consultation or without even telling me. In the first document that the representative Ali gave me those fees were not included!!) I am still very disappointed. My advice to all of you please ask for a final amount with the interests included, choose an other dealer. The service is not transparent, they are hidden fees, they put pressure on you and the lack of respect from Hassan was unbelievable. I have never been disrespected to this level. This is the worst experience I have ever had.

K Patel

Good place to shop. Sales man there is really knowledgeable about their product. Made me pickrpick car for my need. I love my new corolla. Karanveer was great help. I got my car in 2 days over the phine with no hassle

ShuGe Hao

I bought a new car with the former sales advisor 's and former sale manager's promise that we could get it at the end of December, 2020 or early January, 2021. However, it was finally delivered almost three months later. We suffered from their unresponsible promises, for instance, taking the unreliable busing in the bitter coldness for so long! It was Maria Nilsson who took over my case. Her kindness, positiveness, and practical help calmed down my frustration. I deeply appreciate her great custom service attitude. So I have given her the FIVE Star review. Thanks, Maria. All the best to you!

E C

Horrible Horrible experience with customer service lying for a promise and confusion. When I bought a car, sale person told me when I will get an oil change for free and customer service told me next time i come back I will get service maintenance #2 for free as it comes with the oil change as they do not oil change on its own for a new car. Customer Service told me not to worry with this. When I called to book the appointment for maintenance service #2 and tell the person to verify with Customer Service so that I don't waste time coming for nothing. When I showed up for the appointment, they simply not honored it and that customer service rep is off. Service Manager is unable to do anything about it. Extremely poor customer service overall, lead to customer confusion and lies about a promise. I will never buy a car from this dealership again. For a simple car wash, they asked you leave your car for the whole day. Total poor customer services.

Lisa Quarrie

The team and members of the Bank Street Toyota are very professional, friendly and will go the extra mile to ensure that your needs are met. Please visit them for all your toyota vehicle needs, if they do not have it they will source it for you.

Ritu Sehgal

Facing a lot of problems from this dealership: 1. A noise making part in engine hasn't been replaced since months and there is no end date to this activity. Toyota had to check and replace 2 parts out of which only 1 was done and 2nd was caught by us after talking to a mechanic otherwise dealership wouldn't inform us. STRANGE 2. We were sold the premium service package with FREE CHANGE OF WINTER TIRES and FREE STORAGE which dint come out to be true. Hassan (Financial person) wouldn't attend us after selling. They are amazing at selling but leave the responsibility soon after. Not all staff members but some are truly careless once the car is sold. Please be careful before coming here and take everything in WRITTEN. They call customers to give them 5 start reviews but you got to earn that with seamless experience. No wonder why they only respond to the reviews of people giving 5 starts.

Amir Zaki

I bought my first car at Bank Street Toyota. I had the pleasure of dealing with Siavash at the dealership. Siavash is a pleasant and approachable sales person who explains things clearly and does not adopt any kind of pressure tactics often found in car dealerships. Siavash went out of his way to make sure that I could get the exact model and features that I was looking for and answered all my questions about the vehicle and the different purchasing options. After purchasing the vehicle Siavash has provided follow up and continued to answer any other questions or inquiries I have about my new vehicle. Buying my first car at this dealership was a pleasant and straightforward experience and I would recommend other buyers to stop by this place when looking for a new Toyota.

Jonathan Stdenis

I had a good experience at Bank Street Toyota. Maria help me with the purchase of my vehicle. She super responsive and organized recommend 5/5

Linda Gama-pinto

I was looking for a Rav4 Hybrid. Mousa's no stress, calm demeanor and the great deal he offered sealed the deal. If you are looking for a no-pressure sales person, who does his best for you - Mousa is the guy!

Muammer Karan

I visited this dealership on Monday June, 15 and again on Tuesday the 16. My intention was to test drive the Sienna and possibly buy one. Both times I was in the showroom for 10 minutes, nobody came to see me and no one bothered my presence. I have been to other dealers and that is not the way I was treated. I guess they don't want my money or maybe they don't need any.

Peter Lewis

Took my 2015 Camry in for a rear noise . When I got the call informing me that my rear brakes needed to be replaced .So I gave them the go ahead . When I got the call that my car was ready for pickup I was presented with a invoice over 1000$ . I checked my invoice and noticed I was charged for a brake fluid flush, front brakes service and a couple of other things . When I called them out on it I was told other than the rear brakes none of that work was ever done and we apologize for this. We will put a credit on your account for $298 for charging you for work that was never done.This is nothing short of fraud and I could of escalated this but I didn’t . I’m just not going back. Beware

james boivin

Sadly, I did not read the reviews before purchasing a car here. Terrible experience, honestly purchasing the vehicle and doing the test drives where fine but after the sale was complete the service completely vanished. Refused to fix the one thing we highlighted (small rattle in the fan), took over 2 hours to get us the keys because they clearly forgot to complete the paper work ahead of time. Proceeded to blame it all on the 30+ cars that had to be picked up that day, I had at this point been sitting in their lobby for 2 hours and hadn't seen another person come through. Finally it is over a week later and we still have outstanding documentation to receive from them. Also reading through the comments I definitely agree about cautioning people to review their credit score ahead of time before going in as there was definitely a bunch of pointed questions to determine our credit score ahead of time. Didn't think much about it at the time but questions about if we owned our house etc. before running our credit score. Large red flag! All in they offer nothing special here and I would strongly recommend going anywhere else.

Malek Labidi

I recently purchased a Corolla Hatchback SE 2022 and I was never told by the salesperson that this model doesn’t come with a spare tire but instead it comes with a tire repair kit. I was told by one of the sales managers at that dealership , named Javier, that I should have asked if the car comes with a spare tire or not and that it’s not up to the salesperson to inform me. Unfortunately, I discovered all of this after the fact, 3 weeks after the purchase. I found out that the vehicle doesn’t have a spare tire and the tire repair kit was missing most of the tools. So dishonest!!! I was told by the same manager that I should have checked the vehicle the day I picked it. I’m sorry for trusting you guys. Never buying from you again

A Mauviel

Our truck buying experience at this dealership has changed my views on car salesmen. Masaki Ida was excellent. Respectful, polite and very helpful . He got us a fantastic deal on a 2019 Tacoma. I would highly recommend this salesman if you are looking to buy a new or used vehicle. He can help you with other makes and models. The whole team at Mendes was amazing. From the manager to the finance person. This is where we will be getting our vehicles from now on. Thank you Mendes and Mr. Ida for making this such an enjoyable and profitable experience for us. Keep up this good work.

rami sabouni

We bought a used car from there and we dealt with Dily from sales and Michael from finance. Both were very helpful and gave us all the information that we needed. Also, Dily installed new tires and break pads on the car and made sure that we were satisfied. We haven't dealt with the service shop yet, but so far we are very happy with this dealer.

Youssef Oleik

They are not trusted or honest. They have the below AD on the website, when I go check it they said it’s an error. An error in 2 cars and it’s still up since I visited the dealership. Stay away.

Tesia Bryski

Had the most pleasant experience with Alexandra! She was beyond helpful having answered a few online inquiries, and she exceeded all expectations after meeting her in person. She was attentive, personable, knowledgeable, and extremely friendly! I have never had such a pleasant and comfortable experience at a dealership; thank you, Alexandra :)

Island Guy

This was by far the worst experience I've had at a car dealership. I hated their* energy, how unhappy they were and how they made me feel so unwelcome.* Especially Hassan the finance manager for not getting anything done smoothly for me.*

Matthew Wood

Picked up our new SUV with Hassan Awada this past weekend. Great service all the way around responded promptly to all texts, calls and questions, Definitely would recommend.

M S

I bought a RAV4 at this dealership. Karan Bhalla is an extra-ordinary staff who helped me a lot on this. I found him very knowledgeable on their vehicles. I would rate him excellent for his customer service. Another person I should mention is Mr. Patrick Basque, who is very helpful, and prompt in meeting customer needs. Be sure to talk with these excellent gentlemen if you are visiting this dealership.

G Savoy

Was trying to buy a used RAV, 3 years old maximum. Was looking at inventory online and at least 75% had no photos. Very disappointed as you seemed to have a few vehicles that I think fit what I was looking for. When I mentioned this in a contact form as a helpful suggestion, I got a generic reply with a survey about why I bought a vehicle elsewhere....clearly the message was not read as I have not yet purchased a vehicle.

G GG

I brought my car to this dealership’s service center for a tire change and safety check. While I was waiting in the dealership, I was told that my rear rotors were unsafe to use and needed to be replaced. I was shocked to hear this, as my car only had 15500km on it, is driven a short distance daily, and is parked in a heated, indoor parking garage when not in use. Although I was shocked to learn that my practically brand new rotors needed to be replaced for $557.55 plus tax, I told the employees to proceed with the replacement, as I trusted their opinion. However, I asked for my old rotors back and had them inspected by a third party mechanic at another Toyota dealership. It turns out that my old rotors were perfectly fine/safe to use, and did not need to be replaced. The additional $557.55 plus tax I spent on replacing the rotors was unnecessary. I am very disappointed in the service I received at Bank Street Toyota, and I hope they treat future customers in a more fair and ethical manner.

Leonard Furtado

Sales person was very knowledgeable. He helped us decide which car we wanted and resolved a problem quickly and to our satisfaction. New dealership location that showcases the different models well. Great service.

Andrew Logan

I called in and was told they had a 2022 Toyota Sienna incoming from someone that had changed their mind after two days. I confirmed that they were planning to re-sell for the msrp and was assured I’d get a callback as soon as it was at the dealership. After some confusing back and forth I got told they were actually going to auction it and I could only have it if I paid $7k above msrp.

Eric Greene

Not good service at all! I waited inline at the parts counter for 15 to 20 minutes last fall. Left without being served. Three weeks ago placed an online order for 7 parts. Left my contact info as required by their web site. Waited two weeks never heard back from them. Called them last week and no one answered the phone. Left a message with my contact info and waited two days, no one returned my call. I took my business elsewhere.

Erin S

We purchased a hybrid RAV4 and we are very happy with it! Due to COVID the delivery time is a bit longer, but nothing unreasonable. We worked with Alex for the purchase and Moe for financing, both were patient, knowledgeable, and quick to respond! Edit: essentially, once Toyota had the sale we were left to fend for ourselves. We had bought winter tires along with the car. The nuts ended up being a different size than needed for our summer tires and after checking, the spare tire also required a different type of nut. After multiple ignored calls and voicemails, we went in and explained the issue and we were bounced to multiple departments and told in the end that not being notified about this was our “Sales Reps fault”. We ended up needing to pay for a new set of nuts for the tires. Thankfully, we were aware of what was needed as this is a huge safety issue. Had we been stranded on the side of the road and needed to switch to a spare tire, it would not have sat properly on the car with the nuts provided. This was a huge oversight by Toyota and the customer service to resolve the issue was non existent.

Lisa Pow

We are loyal to Toyota and both drive one. Our sales experience here has always been incredible but the service has not once done anything but disappoint. The vehicle is never ready on time and we're always left sitting there waiting for hours. Even when booking an appointment weeks in advance, they still call to advise they won't have it ready and ask if they can keep the vehicle overnight. Certainly not a reliable service centre and even though I've continued to come back and hope for a better experience, we are now officially done and will never service a vehicle at this dealership ever again.

Negin Afshari

We bought a Car and we are so satisfy of their professional service. honest and supportive. Thanks to Mr Rajeev and Mr Moe . Highly recommended.

Mosaed Odah

wooow what amazing service! Hassan and mousa did an excellent job. Hassan went above and beyond taking his time making sure I understand every product and when I said I don’t want it he was so kind and amazing! Mousa took time to show me the car and to go over all the options he gave me a great deal and I would definitely recommend them again. Since the alpha group has taken over, this dealership has been amazing with there service and answering all there phone calls. I would highly recommend Hassan and mousa !

Nipa R

This is the second car we've purchased from Rick Cruickshank. Both times, Rick helped us select the perfect car for our needs in a straightforward, honest manner with no pressure. We recommend him to all our friends! After we made our decision, Mouhamed went through the various financing options and extended warranties in detail, and answered all my questions in a thorough and factual manner. The car was ready for pickup a few days later and the whole experience was pleasant and stress free. Thanks Bank Street Toyota!

Devon Ogbonna

Went in there a week ago and Mousa helped me out with choosing my first car. Exceptional customer service and was very helpful in what would be a good choice. I didn't buy it yet, but I know who I'm going back to when it's time. Great service!

Jin Wang

It’s the best place to buy Toyota. Unlike other dealerships, they care about their customers. Mousa and Mouhamed are reliable and professional. I appreciate their help.

Nalini R

Horrible! I've been to Mendes twice had awful wait times even when I made an appointment, and the staff is EXTREMELY rude. The parts that were suppose to be under warranty suddenly weren't and their prices are much higher than other Toyotas. I decided to give them one last shot to put my winter tires on, and was transferred 4 times and put on hold for over fifteen minutes until someone cut the line. I called back and tried to explain what happened, and the guy on the phone with a thick accent started yelling at me telling me he couldn't hear me. Last time I ever try to give them business again.

Brinley Arnou

Bought a car from them just over a year ago. Didn’t want to leave a bad review because I didn’t want bad service if we had issues while still in the warranty. However, I’ve just seen that Hassan the finance manager is paying people for good reviews! That doesn’t surprise me since he gives horrible service and will try and take as much money from you as possible. Refused to show us the total for the car, would only show us the monthly payments. Told us he had to take his girlfriend out on a date so he needed to get us out of his office as soon as possible and that we just needed to sign and agree to his terms without even explaining them to us properly. Wouldn’t give us enough time to look over the numbers and discuss. It was our first time buying so we were nervous and he made that worse. He didn’t give us the paperwork until when we came to pick up the car the next week, and we noticed he had added $600 extra dollars in charges for something we didn’t want. They wouldn’t respond to any emails and would only call and give excuses. We even went to the dealership to wait for him but he didn’t show up. Also, the dealership put my boyfriends name only on the car registration, even though I was the one on the finance paperwork. We had to go service Canada and pay to change it ourselves since they wouldn’t fix it. I’m not surprised Hassan has to pay for fake reviews, he gives horrible service that leaves you in tears afterwards once you realize you’ve been scammed.

Maryse Beaudoin

Bought a used car, Karan was our salesperson. Loved the fact that there were no pressure sale tactics. The price you see is what you get, plain and simple. Very pleased with car pick up, car was cleaned and provided with a full thank of gas! This car buying experience was the best. Thank you

George Yu

Bought a new car from Mendes and had a great experience. The salesman Arash was very professional. In fact, he was supposed to be off work in the couple of days leading up to the final decision, but he was in contact with me and came in to the office just to get the deal done. The car model and color we chose was not available at the time of purchase, and I was concerned that it might not arrive on-time and I had to rent a car. But it did arrive on the date as they promised. And everything went very smoothly.

Jules B

We had been car shopping for a couple weeks and were getting nowhere. Honestly, I had avoided this dealership, turns out I should have started here in the first place. Since I knew exactly what I was looking for, I submitted an offer over the internet and shortly after I received a counter offer that more than met my expectations. Not quite believing my good fortune I contacted the dealership and spoke to Mo. He was very pleasant and professional, answered all my questions. I decided to attend and close the deal in person fully expecting a few rounds of “dealer math” when I got there. At the door I was greeted by Jesse, the salesperson whom Mo had appointed to handle my deal. What a breath of fresh air! He was upbeat and positive and explained that the deal I was offered was indeed the deal I could close if I chose to do so now -there was no pressure at anytime, simply a well presented and straightforward offer. I waited to write this review until I had picked up my new vehicle, which I did today. Throughout the process, Jesse kept me updated or their progress. This morning, I was greeted with the same familiar friendliness, my car was detailed and ready for my inspection in a dry heated part of the showroom. After a few formalities, I was on my way in my new car. I can’t believe how smooth the whole process has been, from negotiating the deal to picking up my car I was treated like my business was valued and that they were trying to earn a customer, not just sell a car. In speaking with Mo he mentioned that they were trying to take the frustration out of buying a new vehicle. I feel that they are on the perfect track to accomplishing this. Thanks Mo and Jesse for restoring my faith that there are still great places to purchase a vehicle in Ottawa.

Didier REMY

I bought a NEW Toyota Yaris and I have so many troubles with this car... She stops when you are driving without any warning for example ! I came 2 times to fix out the problem but unfortunately we have the same problem. It's was a gift for …

B Pannu

Very rude sales person at this dealer. Judging and had no respect with dealing with customer. I have been Toyota customer for about 19 years and first time had such a bad sales person. They judge people how they look and if its worth spending their time with a customer.

Xun Sun

Maria (sale) and Moe (finance) helped me to renew my lease of a 2021 corolla recently. They are so nice and professional! I got the best service and the best price! Highly recommend Maria and Moe! Actually, this is my 3rd lease at Bank Street Toyota. I have been with them for 8 years. I have to say their services are always good! I feel comfortable with them even during COVID-19!

Catherine Aubin

Got a brand new Corolla Cross! I was blown away with how fast it came and by the service I received from both Egor and Moe. Amazing first car buying experience. They took the time to explain everything and let me take everything in without making me feel pressured.

Joshua Bragg

Mendes Toyota has a strong reputation and it is the people that make that reputation. In your case, we were dealing with Chris Hesson. From the very beginning, Chris came across as if he wanted to help us get the best deal and wasn't going to play games. He gave us straight forward advice on what we would realistically need, what is a must have, what is a very good to have, and what would be helpful but is not necessary. We honestly left with feeling that Chris (and the dealership) would be there if we ever needed anything. Would highly recommend checking this dealership out

Stacey Kosmerly

I had a great experience at Bank Street Toyota - and am very excited about my RAV4 Hybrid! The sales staff was friendly, warm, and informative. I really enjoyed working with Rob Bendelier, who was super kind, excited, and made the process fun! I felt like I could trust him to take care of my needs and get me the best deal available. I would definitely recommend working with Rob and Bank Street Toyota if you're looking to buy a new vehicle!

Fahrudin Mesic

We had an amazing experience with sales rep. Ellysa. She provided great service, answered all our questions and worked very hard on our behalf. Cudos to her. Highly recommended if you are looking for a new Toyota.

Maria Hussam

Had a great experience at the Toyota Bank Street. Mousa provided an exceptional service with efficient and clear communication recommending the car that meets your needs. I recommend that you go straight to Mousa to get the best deals in the city!!! Thank you Mousa for your great service ????

Therese Awada

I bought my Rav4 at your dealership and it was not a very good after sale experience. However I would like to commend Keena Mrad for her professionalism, her quick action and specially her communication skills. I was pretty upset when I decided to call your dealership one a last time before escalating my issue. Keena listen to my concerns, calm me down and told me her plan of action to resolve my issue and promise to call me back. Wow and she did!!! This is client service at it's best thank you so much Keena. You listen to my concern, calm me down , proposed a plan of action and follow up. Thank you so much Keena and hope that Management will see how great you are at resolving issues. Can only wish you the best ...the 5 stars is for you!!!

robin tanguay

Read all the comments and reviews here are all true. This toyota is by far the worst, mendes toyota is better. This toyota bank street is just a bunch of managers that doesn’t clearly know what they are doing, never coming back ????

ron shigeishi

Ali Said was the salesman we met when we were looking for a new RAV4. He was very knowledgeable about its characteristics and led us through the list of technical features of the car. After we decided to purchase the car he was very helpful in finding us the exact colour of car that we wanted. He was always very personable, immediately available for questions and helpful in all aspects of the purchase. And when we picked up the car he again led us through some of the more unfamiliar new aspects of the technical features. You couldn’t go wrong with having him as your salesperson. Thank you Ali.

Robert Teather

Horrible service department. Where to begin? I brought in my 2014 Prius V for a recall (software update), repairing a defective power lock actuator, and an oil change. First, they only run their outgoing shuttle at (exactly, not starting at, exactly) 8:15AM, so if you don't work until 10AM, tough, you go in early or find your own way. Second, they said it would be $67.50 to diagnose the power lock actuator (I already knew that was the problem, it's not rocket science to figure out what the issue is when the power lock stops working). I said sure. They ended up billing me $135 for that instead, citing that it took the whole hour to diagnose it because they had to dismantle the whole door (I could have told them that would be necessary from the start, how they could not have known this is beyond me). Too bad for me. On top of it, they didn't even repair the actuator - they didn't have the part, and booked an appointment to have me come back later (spoiler alert: I won't be back). Third, the icing on the cake - after getting the car back the touchscreen and media controls no longer work properly. The media controls don't work immediately upon turning the car on (and slowly start to respond a few minutes later). The touchscreen no longer works _at all_. I took it back, and the service manager insists that this is just a coincidence - that nothing they did could have affected these systems. I can tell you from two decades of working in software development that I don't believe in coincidences like this. Systems like a touchscreen (solid state electronics, no moving parts to wear out) do not spontaneously fail unless something - either hardware or software - has been done to them. The timing on this is uncanny. They expect me to believe that the touchscreen would have spontaneously failed on its own had it been sitting in my driveway that day? Not a chance. My usual family mechanic agrees that this is really unlikely. I would have taken it to him from the start for the oil chance and power lock, except he could not do the recall software update. We had previously had a good (enough) experience buying a 2018 Highlander from Mendes Toyota. But after this experience, I would never return to buy another new vehicle, nor would I bring any vehicle back here again for even an oil change. Stay away. Update (March 27): The dealership replied to this review indicating they have forwarded my review to the manager. Well, you have my phone number, if you want to make things right give me a call. I'll continue to update this review when/if I hear from you (or not). As other reviews have indicated, I'm guessing there will be no follow-up. Update (April 30): I fixed the touchscreen myself (quite easily, I'm surprised they couldn't figure out the contacts were loose... how they got loose while under service there is a mystery). No follow-up from the dealership. My wife called them, and they told her I should go to a different dealership for service! The "response from owner" they post in reply to negative reviews are clearly just lip service to make it look like they care about customer service. Anyway, I'm happy to take them up on their offer to go to a different dealership for future service :-)

Kishan Patel

I recently bought rav4. Worked with Hassan Awada(sales) and Moe(finance). Great guys. Very straightforward. Matched the price that I wanted and got me a great deal. I highly recommend going to this location for all your car needs. Can definitely recommend to check them.

J Scott

Went there to get a few small things done before my 3yrs warranty expired. Made appointment and walked in and everything was like yes sir no problem well get that done for you asap. Came back 6 hours later they had not done one single thing. I asked what was the problem and was told they were not sure those parts were covered under the warranty. I asked why I wasn't called back earlier instead of leaving the truck there all day doing nothing. Answered we must have forgotten. Then service manager Ray comes out of his office he made it sound like I was bothering him from sleeping at his desk. He comes out to tell me that Toyota is very strick now and he doesn't think that they will cover this warranty work. He tells me he will look into it and get back to me. I wait a week he never gets back to me at all. I go to another Toyota dealer 5 mins away not a single problem they change all the required parts under warranty and are happy to get my business. I would highly recommend going to another dealer there are several more in Ottawa very close to this one. You can tell the owner doesn't really care about the bad reviews he gets because he always post a generic reply see below replies from owner. He cant even take the time to write something original or reply to the original complaint.

Nima Salemi

Karan is a great and friendly sale person. He makes you feel comfortable. Although I’m not very happy with their financial advisor team. Having said that I’m satisfied with my purchase.

Ramin Zia Shakeri

I was utterly hopeless about buying a new Toyota due to shortages after the pandemic. I searched for it for about two months until I suddenly got familiar with Mr. Siyavash, a fantastic salesman in bank street Toyota. I found him and his manager Mr. Ali so professional, helpful, and friendly. They provided me with all the information and the best advice I needed, which I had never heard before. I bought a new corolla from bank street Toyota dealership with the best plan just in one day, thanks to the incredible support of Siyavash and Ali. I highly recommend them and their dealership. Thank you, guys. It was a wonderful experience!

Salma Ghadban

We had an appt when we got there our sales person was busy with another client. No one else offered to help. We waited 35 minutes after appt time then he came after we decided to leave gave us a set of keys said here go look at this one. Tried asking questions seemed very rushed no time to help us at all. He wanted to get back to his client. I went to another dealer not Toyota this morning appt was for 1030am by 11:15am we came out with a car purchased. this dealer the sales rep walked with us from car to car explained details and answered our questions. His phone rang twice he never even looked at it while he was with us.

Alexandre D'Aoust

Bought a used VW Jetta from Maria. I had done about 4-5 dealerships scattered throughout the city at this point. Maria offers by far the best service. No pressure, she was friendly and I would recommend her to anyone I know looking a car. About a week or two later, the car started having minor noise from a bad suspension component. I called her and she suggested I talk to Kaitlyn at the service desk. Again, great service, an appointment was made quickly and the car was fixed at no cost. Would not hesitate to buy or fix a car here. For sales, talk to Maria, for service, talk to Kaitlyn.

Samuel Lian

The most terrible dealer I have ever seen! The financial manager lied to me that the basic manufacture warranty has already expired in order to let me buy the extension warranty from them. After I went to another dealership to do maintenance, I have been told I still have warranty on my car. And also the attitude of their staff is terrible all the time. I felt like they just want your money and don’t want you to bother them again.Such a disappointed service!! Don’t go there!

A B M

Got a great deal on a used Corolla. I hate dealing with salesman but didn't feel rushed or pressured here. Ask for Moe - he's the head of the sales area.

vlado koscielniak

We came to Bank Street Toyota July 13 to buy new Corolla hatchback. Two people provided amazing service for us. Ali Said is very friendly super salesman. He has professional knowledge and lot of patience to explain everything to customer. We strongly recommend Ali and Financial Manager Josephine Khoury to all customers.Super team .Thank you and Congratulation from Grace and Vlado Koscielniak

JM Dare

After running into a curb - my own fault - and wanting nothing more than to get my husband to his surprise birthday party - I was needless to say feeling very upset. Toyota Roadside Assistance came to our rescue within 15 minutes, I put my husband in a taxi to get to his party on time and then spent the afternoon at Bank Street Toyota. They were already very busy and short staffed, but took the time to take care of me and my poor Rav4. Iqra Raees was outstanding leading the whole afternoon and making sure not just me, but everyone else who was there was taken care of - even taking the time to show a woman how to use to her own iPhone! The whole team up front and on the floor was working so hard to meet all our needs and I was so very grateful and impressed when I was able to drive home at end of the afternoon. My husband's party went well and we continue his celebrations this weekend. There are not enough words to say how grateful we are to Iqra Raees and the whole Toyota Team!! :)

Loc P.

We had such a wonderful experience purchasing our Toyota RAV4 with Ali Said. We were extremely impressed with his professionalism and dedication. He went beyond and made sure that we were happy from beginning to end. Thank you Ali, and we wouldn’t hesitate to recommend him if you are looking to buy a new Toyota.

S S

Excellent customer service received from Ali, which made our car buying experience so pleasurable. Five star experience with Bank Street Toyota.

Cargrove Private

My experience dealing with my purchase of New Highlander under the new GM Moe has been very positive. After putting forward my case with a problem that arose with my purchase, GM Moe handled it in an amicable way satisfying all parties. You can buy a vehicle from Bank Street Toyota backed with the new GM who is strong on customer relationship to ensure best servcie to their clients. I also wanted to thank Caitlin - Service Advisor who went out of her way to pen down the detailed service schedule intervals. She is kind, patient doing her best al all times. I would not hesitate to buy another vehicle as under the New GM Moe things are brighter and positive headed in the right direction. Big Thank you Florentin