Reviews of Budds' Chevrolet Cadillac Buick GMC (Car Concessionaire)

Sandwich Breath

From the first minute I was pleased with the way the dealership conducts their business. I was allowed time to look at the vehicles at my own pace, and assistance was always close by. Conducting the sale transaction with Mr. Farid Bunni was a pleasant experience. He is a helpful salesman, and a genuinely nice man. This was my first car purchase, which i bought two commercial vehicles at the same time (for my new business), and Mr. Bunni was there to oversee and guide us through the process. I have to commend Business Manager Bounsay Osylaphet as well. He worked hard to arrange the financing and made that process very painless and easy for me. I have suggested their services to industry colleagues, family and friends. I'll be back for my next purchases!

Catherine Cowley

Have always had great experience been using Budds for at least 20 yrs. Just got a Cadillac a couple of months ago and I absolutely love it

Angie Mroki

From the moment I walked in the door at Budds Chevrolet I knew the team was going to take great care of me. Dan and Rob were a pleasure to work with. They made me feel confident and excited about my big purchase while explaining everything in great detail. The technician Duncan took care of all my concerns and walked me through the car bumper to bumper. I will absolutely recommend anyone I know looking for a car to come visit you guys. Excellent service, friendly, genuine and professional. Thank you so much!

Jason B. Smiley

Amazing service and customer care. Shane and the entire service team are phenomenal. They make me feel like family at each visit.

Bob Sorger

Bev rocks. Thorough, friendly, always following up. She was so helpful in getting me what i wanted in my vehicle and making sure it was a good deal for me.

IMS810

The service department is always super helpful Shane, Juan and everyone in the department are always courteous, helpful and very knowledgeable. This is the best service department I have ever had the pleasure to deal with.

Kim Irving

I worked with Chris Cheever’s and Rob Powell & they were fantastic! Chris helped me through the lease-return process and seamlessly helped me get into my next lease! Rob was very thorough & helpful! I would highly recommend this dealership! Even the receptionist, Heather (?) was a pleasure to speak with!!! Love this place!! 10/10

Rob Decaire

Easiest car purchase ever. We bought a used 2012 Chevrolet Malibu. Because I lived 1.5 hours away from the dealer I wanted to make sure the car was in good shape. Beverly discussed the car with me fully over the phone and gave me confidence in the vehicle. She was very responsive and sent the carfax over email right away. Any question I had about the car was answered right away. When I arrived everyone at the dealership was very helpful and the deal was closed without any problems. The price for the car was the lowest on the internet - and when I arrived they dropped it even more without me even asking! All of the guys who work there wear suits, which at first makes you feel uncomfortable but you get used to it. It shows they mean business. This is a great dealership to deal with and Beverly is a great sales person. It's too bad I live 1.5 hours away as I bet they have an outstanding service department as well.

Marlee Smith

I was in the other day to get an oil changed and check my transmission. Everyone I have talked to from the appointment coordinator, receptionist , advisor and shuttle driver was extremely nice and helpful! I got full details about what was going on and full honesty with what should be done considering my car is a bit older and has really high Km's. Thank you guys so much! Ill will be back for the rest of my maintenance for my husbands and my car.

daniel

I was exactly at 3:35 at that location walking around new Escalade and in 25 minutes no one even asked me how I’m doing! Maybe I wasn’t dressed good enough. I don’t know. So at 4:00 I left to Applewood to buy a new Escalade! Good job guys ????

Darryl McCormick

I recently had an issue with my car which required a tow into Budd's from Clarkson, ON. Upon arrival, Senior Service Adviser Sean Dick greeted me and took the time to listen to the complaint regarding my car. Sean was courteous, professional and helped with arrangements for a rental car. At 08:30 this morning (01/20/2016) I received a call that the car was ready and covered under the extended warranty. Upon arrival again, I was greeted with a friendly and professional Service Agent who made my day (I'm sorry but never got her name). I have vowed to never deal with the GM dealership in Burlington, ON where I live due to deceptive quoting practices conducted by them in the past. Budd's was upfront and honest about their work, and I would strongly recommend taking your business here. Thanks again Budd's

Connor Alvarez

45 minute oil change; standard. $110 oil change and fluid tops; standard. No damage to my vehicle; standard! Super impressed by the no appointment service speed and delivery. No deceptive practices observed (yet) unlike Leggat GM dealerships. As long as this Dealer does not try to sell me a $2000.00 fix for a mere blown fuse or a shady fix even though I know my vehicle inside and out - you have my future business!

Stuart Forbes

I have, over the past 20 years of service and new cars from Budd's, come to truly appreciate the honest advice and service that I have always received from the friendly staff at the dealership.

Sean Garnham

Honest and professional service department and a dedicated sales team. So far they have met all my GM needs.

Dan Carnegie

Was thrilled with the service I received and seamless process of trading in my old vehicle and driving away with a new one!

Dave Atkinson

In for regular service and tire rotation. Excellent service right from the start. Welcomed and everything was explained in detail about warranty etc. Timely change while I waited.

Yasser Mirza

Looked everywhere in the GTA and even Windsor. Nobody could match Budds price. Thanks for great service. Will be back for sure for my next car along with referrals.

Christine Jephcott

Great place to buy a vehicle and also get it serviced. We have purchased three vehicles from Budd's and used their service department for several years. All our experienced have been great.

Dennis Mcleod

Very happy with my purchase Couldn’t find a better price for XT5 My dad is about to get lives that car that much

Donna Stevenson

Excellent Customer Service !! An enjoyable experience to purchase a new vehicle.Staff very knowledgeable and helpful.A special shout out to Beverley.

Rosanna Leo

We visited Budd's Chevrolet, intending only to look around, as we were just starting a search for a new or used car. We ended up purchasing that day. Salesman Chris Cheevers was amazing. He was friendly, approachable and never pushy. As a woman, I really appreciated the fact that he spoke directly to me, treating me like a knowledgeable car owner. Unfortunately, that hasn't been my experience with other salesmen so this was refreshing. After spotting a lightly used Sonic in pristine condition, Chris welcomed us to take a test drive. I was hooked on the Sonic's smooth drive, compact dimensions and its modern features. Once my husband and I made the decision to buy, Chris helped us through all the paperwork and Lori helped us arrange a terrific warranty package. We were given a very fair price. It all felt so easy. I really felt as if the Budd's team is enthusiastic, not only about the cars, but about helping customers find the right car. I have no problem recommending this dealership and Chris to prospective buyers.

Ahmad Akl

My wife and I have been going back and forth on buying a new car for quite sometime now, given that we live downtown close to U of T campus and I am still doing my PhD at U of T. We called Budds Chevrolet to inquire about their 0% financing on the Equinox and we were referred to Mike, who provided us with the best customer service we have ever experienced. He was very friendly on the phone since the beginning and listened to our vehicle preferences and needs. He sounded very knowledgeable and was always willing to help. On the day we went down to the dealership to test drive a couple of cars, he was very friendly, professional, and accommodating and was willing to let us test drive all the cars on the lot. Although we did not end up buying a car due to financial constraints, but we finally found the place to go to when we are ready to buy one, and all thanks to Mike, we know what car we will be getting. If you are planning on buying a car, whether used or new, Budds Chevrolet is your place, and Mike is your guy.

Kirk Brouse

Came in to look over the features of a Cadillac. We wanted to lease again and thought we had found a great deal on Leasebusters. Bill Combe asked if we would allow him to work up a price. Thought he could beat it, I was sceptical. He didn't necessarily beat the price but I ended up with a brand new car with AWD and a turbo motor for the same price. We're pretty happy!

Jack Talla

Salesman seemed uninterested in selling us a car. He acted like we weren't interested. Asked him questions of what certain things were and he said he didn't know. Also, let me know right off the bat that they don't negotiate on prices. Test drove a 2015 Red SRX with many dings on it. Said we would want a better price. He was uninterested in selling that car cause he knew he would have to take off a pretty penny. Bad experience. Taking my money elsewhere. His name was Chris I believe. Tall, Caucasian man. What he doesn't know is there was $10,000 in my pocket ready for a down payment. Too bad to you buddy.

Jamie Hotrum

I had a bad experience with this place...$1000. administration fee !!! Most used car dealers use sleazy sales tactics but I expected better than that from Budd's! I did buy the car because I really wanted it, however I will never deal with them again. I'm not sure how they won so many awards???

angie cipriani

I was looking on line for a used Honda Civic .. seen one I really liked , So I called Budds' Chevrolet Cadillac Buick GMC and they referred me to Basil .. I was so excited to go test drive it.. When we met Basil he was friendly and very professional , after test driving the car.... Basil went over all the paper work and explained everything we needed to know about the car... Basil and the staff at Budds' Chevrolet Cadillac Buick GMC were amazing and the service was excellent .. When I went to pick up my car I couldn't believe how Beautiful and cleaned it looked and excited to drive my new looking car home....... I love it!!! :) Thank you so much Basil and Budds' Chevrolet Cadillac Buick GMC ...

Wadehra IT Alerts

Never lease a car from them, they will rip you off when you will go to return it....their sales guy told me that they sell enough cars to care about a single customer. very rude and i feel insulted. Customer service is a joke at budds chev

Catherine Francis

I was really impressed with the service I received at Budds. It was my first time buying a car, and they were so honest, knowledgable, and helpful. I could not be more thrilled with my new wheels, and the whole experience was completely positive. Thanks again Bev!!

Rufat Muradov

Everything was good untill picking up the car. During pick up they told me that i have to pay extra for new license plates and for payout of the trade in car loan. The car had extra 50km on the odometer, which was explained that they had to drive to the detailing shop. Car was also showing deflated tires. One week after picking up the car they contacted me saying I owe them $870 more, to payout trade in loan. I called TD auto finance and found out that not just I dont owe more, but infact they actually overcharged me the first time when I was picking up the car. So far after multiple requests no one still can give me itemization of the charges. Looks like someone just made them up. During financing application their finance person either outright lied or didnt know better but was insisting that Chevy Volts motors arent covered by voltec warranty and therefore I have to purchase extended warranty. On the other hand if one doesn’t know details of the coverage maybe they shouldn’t insisting that they do. If you end up buying there make sure to be diligent, ask for explanation of all the charges and if they claim something isnt/is covered make sure to see it in writing

Daniel Armiss

I went to this dealer with the intent on buying a 2012 LaCrosse Buick. I had come across them via auto trader, and thought at first that the deal was too good to be true for the Buick. After calling them and finding out they still had the deal, that was a plus as some dealers do not update their pages on auto trader. I work late hours, so the fact they were open till 9 was easily helpful for me as it meant I didn't have to take time out of my work schedule. I met with Chris, who was a professional and good person who I didn't feel was trying to over sell me. Rob also assisted me in gaining extra deals for the car, I told him I had a budget and we kept to practical deals that, while not cheap from a mathematical perspective, were worth what they gave me. Both of them were good at their work and helped me get through the process easily enough, especially considering this was my first time buying a car as a primary. If I had to pick 1 minor gripe, I would've preferred getting a bit more for my trade-in car, but they did give the deal we asked for, so beggars can't be choosers. The car I've gotten thus far drives great, there have been no surprises that have come up, and I am very satisfied. Both Chris and Rob were professional, knew their business, and were down to earth individuals who could be interacted with from a person-to-person point of view.

Lovon Green

Sooo amazing! My car got towed to the dealership, and within 5 mins they figured out the issue, fixed it in 20 and was out 5 minutes after that. Fast, friendly, and very helpful. Thank you Jason Corrigan for all the help and staying late on a Friday evening.

Randy C.

A modern looking, well stocked dealership. Unfortunately the sales staff is missing the basic skills to close the deal. Management is not interested in getting involved.

Susan Shepley

Came in today with a tire going flat. Juan helped me out right away and exceeded my expectations for great customer service. He was friendly and efficient and explained exactly what I could expect. The issue was minor but I plan to return when my vehicle needs further service.

Lucho Luis Vides

Very friendly customer service, offered me coffee as soon as I walked in which always a plus. I dealt with Daniel, young, sharp and really tried to find me the best deal based on my budget. Would definitely recommend.

Beverly Hadland

I love my car and the impeccable and friendly service we receive on every single visit. Budd's is the best!

Abdullah alghamdi

Hello! My name is Abdullah. I bought a 2017 Chevy Cruise and through my journey I had a wonderful experience. The customer service was great and they answered all of my questions. They gave me all information necessary and made choosing my car very easy. I greatly recommend that you visit them and share the incredible experience that I had!

Sa’ad

My name is paul I have 2017 chevy Malibu I had a great experience with the service dept Rikardo(Richy) Milo he had the Best customer service I have ever received from a service department ,and everyone at Budd's is always friendly, thank you so much Richy in the service dept.

Rebecca Glofcheskie

I purchased my car at another Chev dealership, but after moving to Oakville I have gone to Budds for repairs. I have never dealt with such an amazing dealership. The few times I've been there the customer service was amazing! I would highly recommend this dealship to anyone.

Tony Cutruzzola

Given the ranking system does not allow for negative points i give Budds a 1 star rating. Mechanics seem to be poorly trained and management is insincere and difficult to work with. There are other Cadillac dealers in the city and by the way Mercedes is just down the street.

Doru Stancu

Basil helped me go through the options and to decide what package worked best for me. He had a very professional yet friendly, no-nonsense attitude. I would definitely recommend him to others.

Selma J

Outstanding service. This is the first time I've ever felt 100% comfortable at a dealership. I'm actually glad I visited other places before this place because I was able to appreciate the difference. Chris made the process so easy and quick.. I recommend this dealership to everyone. If you want great service and be taken care of, go to Budd's and don't even waste your time with those basic dealerships that don't even know anything about the cars on their lot. P. S. Love my car!

Sameday Roofing

I love this place. The people are very quick to assist and go above and beyond with service. I dealt with a gentleman named Rich and he was very good at explaining and setting up. They had my full suspension repair on my car done way ahead of schedule. So i happy i made the trip to Budds. The loaner car they have me was prestine and very nice to drive. Definitely highly recommend them as i have been here three different times over the last year and a half and have been more then satisfied each and every time. THANK YOU!!

Éric Desgagne

GOOD: Juan O. Has been very helpful and very precise in scheduling and coordinating with me so far. My car is in service today to replace the windshield , so far so good. BAD: I was in for a super cruiser recall last week, It was scheduled for one hour after talking to the Cadillac coordinator and it ended up taking from 9 am to 3 pm, they did an HVAC recall at the same time but never told me so I waited a very long time and waisted a good part of my day without knowing why it was taking so long .

nadia bhyat

2019 Silverado Purchase I had purchased 2 Silverado's previously and I wish I had gone to Budds sooner. I have never been treated so well EVER. Cameron & Rob went above and beyond to make sure I was happy and got exactly what I wanted. Prior to coming to Budds I stopped at two other Chevrolet dealers and definitely did not receive treatment even close to what I did with these guys. Anyone looking to purchase a new GM vehicle I highly recommend going straight to Budds.

Roxanne Cosley

I had a great experience with this dealership. Farid was very friendly and accommodating. He was very knowledgable when it came to the vehicles we were interested in. They had the best pricing for what we were looking for. We would recommend this dealership to others, and had an overall great experience!

Surewin Sure

My car has TPS sensor problem and need to replace. I then figured out that my car is on recall list with this problem. I took it Budds' at 8:15am and Jim arranged everything very smoothly. He also arranged the reimbursement that I paid to Canadian Tire for diagnosis. Good service!

Julie Benneyworth

We are always warmly welcomed and well taken care of at Budd’s Chevrolet. The lounge is comfortable and clean, and most importantly- they take great care of our two Chevy’s!

Baraa Abu dagga

Hi, so Chevrolet really helped me and did a great job doing it love the car I took a 2018 Chevrolet bolt and salesman was very nice and friendly, I’d recommend everyone to go there and have a nice experience. Thank you guys.

Cruzer 250e

Great facility! Limited selection. Unfriendly sales peeps- I was there for 30 minutes, all the sales staff huddled in a corner- wouldn't even say hello- I left. Guess they don't need the business...

Victor Baron

I have given the rating I have because the people at Budd's have always bent over backwards for me, especially Bounsay Osylaphet. He is the best. He always makes things work out to my best interest. Beverly is top notch also. They work well together.

Care Thomas

Purchase of Used 2010 Chevrolet Cobalt I had a great experience purchasing a vehicle with the help of Sales Consultant, Ernest Shanly, at Budds'. I would definitely refer anyone in the market for a new or used vehicle to Ernest because he is extremely friendly, knowledgeable and accommodating. I also enjoyed working with Rob Powell who arranged the financing. I felt that after discussing all the options together, Rob was really able to help me choose the ones that best suited my needs. On a tour of the facility I was introduced to Shane Maginnis, the Shop Foreman, who answered some technical questions about the vehicle. As a result, I would feel very comfortable to have my vehicle serviced at Budds'. I just wanted to say thank you to Ernest and everyone at Budds' for making the purchase of my car a great experience. I'm really enjoying my new vehicle and have received so many compliments on it already.

Ka Ka

This is a real mad experience. When I went this dealership, they want me to put deposit money as quick as possible, and promise I can get deposit back anytime. I asked to get back my deposit money, they said ok. And I wait for my money for more than two months and still didn't get my deposit back.

Matt Arch

Brought my vehicle in for a major repair. The service team got it done fast and under the original quote. Everyone at Budd's is always friendly and very helpful. There's a reason I've kept my business there for so long. Thank you to Jim and Juan in the service dept and to the tech who did the repair.

Trevor Worthy

I have a brand new model Chevy and I was buying new winter rims. Unfortunately the part numbers from head office were wrong. The Service Dept went above and beyond to make sure everything was fine with my car.

Barry Crouch

Picked up a used Vehicle at Budds'. The Salesman Farid was incredibly knowledgeable friendly and professional.Had a few minor issues I wanted looked at for Certification and everything was done with mechanical professionalism. Also had a minor issue after purchase and arrangements were made immediately to have the situation rectified. I would highly recommend Budds' Chevrolet to anybody in the market for a new or used car A very satisfied customer......B. Crouch

Joe Dukes

Just popped in after a tire pressure warning came on. They took us in right away, solved the problem and even provided some new info on the vehicle. Excellent service!

Angela McKenna

Finding the right car for the right price can be daunting. My whole experience, from initial phone conversation to pick up of the vehicle, Daniel Poutsoungas provided professional and top-notch customer service. Pristine and.luxurious upon entering the site. Daniel went out of his way to have the car ready for our short-notice schedule. The car is spectacular. Huge recommendations for this Chevrolet location - Budds Chevrolet. Daniel Poutsoungas is the guy you want to speak with! Thanks for the superior experience.

Paul Hollingshead

I was in the dealership today inquiring about a new Silverado. Customer service here has always been great. They are very helpful and willing to take the time to show me what I need to see. I was also very happy to see that they had a pick up truck in the show room supporting the Oakville Fire Department toy drive for Christmas. The Budd’s family always seems to be so supportive of our local community and fire department. ????❤️????

mark rat

All of the staff are great! If you're looking for a car, I highly recommend speaking to Henry. He is a real gentleman and a straight shooter who doesn't mess you about. The entire service department does a great job and are extremely friendly, I have never felt like they were up selling me services I didn't need. Just a kindly heads up that Henry has retired.

Dan San

Budd's took care of me. Service manager Shane knows where it's at and does great job ensuring the customer is happy

Christine McAllan

We bought a Terrain 4 years ago, great sales experience and after sales service. Just had our first issue with the car (apparent battery failure) and the Budds' service people have been very helpful as has GMC Roadside Assistance. Bailed me out from a very tough start to the day, Thank you

lu chen

Had the experience of going in to their SERVICE DEPT to fix my car, they accommodated me right away and got the job done in no time. You can trust these guys with your vehicle.

Danielle Olscamp

Purchase of my new 2014 Cadillac SRX at Budds' 05/27/14 I highly recommend Basil Salis, Sales Consultant at Budds' Chevrolet Cadillac, Buick and GMC. Basil was very helpful and made sure I was completely satisfied with my choices. At the time of pick-up my SRX Cadillac, he went through all the electronic settings with me so I would understand how everything worked. Today I received a follow-up phone call from him asking if everything was fine and told me that if I needed help in the future to give him a call. That's what I call service, a sales consultant that actually "cares" for his clients. Thank you Basil for making a stressful situtation a breeze! Danielle Olscamp

Nilou Khalili

I was not happy with the deal I got on my Chevy Volt. I got zero discount from the dealership. The sales person would not budge because of the government subsidy. I tried to get winter tires instead of a monetary discount and ended up with a $100 voucher. Very disappointing. Nothing close to what I had in mind. But it was partly my fault for not being specific nor stringent at the time of negotiation. Parts and service department is great! They're Always nice, helpful, and polite.

Ola Adebayo

Extremely dedicated and committed customer service! Basil won my trust with his friendliness from the word go. He(Basil) and went the extra mile for me and my wife making sure we got the car we wanted.

Mike Maroschak

I didn't buy my Cadillac here so this review is for the service team. The mechanics and the service advisors are great. In all the years of owning cars, and all the many garages I've gone to both dealership and independent, I have never encountered a Service Manager like Shane, who will bend over backwards and hustle like you wouldn't believe to get things done and make your experience a good one! Other dealerships, pay attention Lincoln, could really learn some lessons from this guy.

Jamie P (Jamie P)

I prefer to keep things short and sweet, BUDD'S is the the best dealership I have ever dealt with and I don't mean one or two people ALL of the staff.... literally all the staff even the part-time evening reception Jamie is a a pleasure to deal with. If you want customer service and a fair price buy your vehicles from buds. Did I mention I work in automotive as well so I know what the expectation should be and they are met and exceeded at Budds

Robert Street

I have been dealing with Budds for the past 7 or so years a with their service department and they have impressed me with their responsiveness to their customers. Shane on more than one occasion went out of his way to help us and it was greatly appreciated. Caitlin has always been quick to help as well. I, however had never purchased a vehicle from Budds until now.. Bill not only found us the vehicle we wanted, but went above and beyond to get us the best possible price. We are more than happy with our new Equinox and hope to enjoy many more years driving it. Bounsay has a cool name...

Marni Kell

I received an appointment quickly and was professionally dealt with throughout. I could have had a free shuttle to a local place of my choice but chose to stay in the lounge of the dealership for the routine maintenance to my vehicle. The lounge was comfortable with seating options, a television, a choice of free coffee and a vending machine with food choices.

Mario Rebelo

My wife was driving our grandson to school when our 15 year old Malibu died. Kevin was very helpful and found us a car, within 2 hours I was done and back at work. Very helpful and professional.

Corey L

My wife and I have dealt with Budds service department for the past 7 years. We have never had a bad experience. The staff are all friendly, professional and courteous. They always explained the work needed to be done and even advised when things shouldn't be done. Jason Corrigan is the best service advisor I have ever dealt with in either a dealership or outside service shop. The staff in the service department always greets us by name and are very familiar with the service history of our vehicles. Because of the service my wife and I just recently purchased 2 new vehicles at Budds Chevrolet. Ernest Shanly was our sales rep and he made the experience very easy. There was no back and forth with the sales manager game. We talked about vehicles, what we wanted, what we needed and what was available. He was very patient and diligent in his search for the right vehicles for us. There were a couple of small glitches along the way and Budds did everything in their power to correct the situation and make us happy customers. All in all I believe we got a fair deal and everyone came out a winner.

milad kajbaf

I had a great experience with this dealership. I worked with Farid Bunni to purchase my new vehicle. He patiently answered all of my questions in person via phone and email. He showed me all the features of the vehicle in detail. I highly recommend him.

Sam Stevens

Very positive experience. Beverly was patient, listened carefully, had very good product knowledge, and was friendly, polite and professional. A very good salesperson. She worked diligently to understand my wants and what I was willing to pay. Highly recommended.

Lena Holmes

Budd’s Chevrolet Cadillac GM dealership has great employees who have all been knowledgeable and helpful and listen to my needs. Highly recommended.

Jamie Page

I called Budds' Chevrolet Cadillac Buick GMC on behalf of one of my clients to determine the body shop that they use for repairs. I spoke with the receptionist who at first seemed really nice. She advised me that they own a body shop called Budds' Collision. I proceeded to ask the address so I could provide the information to my client to which I was told.....and I quote, " I will tell you what....Look it up. I have to go" and then she hung up. I don't know about you but I would say that is the worst customer service I have ever had dealing with any dealership. I will never want to send my clients to the dealership or the body shop as the service they receive from both of these places will also reflect back on our business. Maybe the front line staff need a refresher training course on customer service. Now I hate to have 1 person determine my views on a business but the first impressions always stand out. I gave a 1 star rating only because it would not let me proceed with no stars......

Anita Young

I dealt with both Rob and Farrid in deciding whether to buy-out my 2014 Sonic or re-lease another car from Budds'. They were both very helpful in making my decision. I was going back and forth and finally decided to keep my 2014 Sonic (as it only had 36100 kms on it). They really were very pleasant to deal with and they both made me feel I was making the right decision. I also had to have a safety inspection done and Sean Dick was great as well.

Sean Davidson

Juan and his team are the most pleasant and efficient car service department I’ve ever had to deal with!

Abrar Siddiqui

Had a wonderful time at Budd's Cadillac while picking up my new car. Basil Silas was wonderful and made the entire process very pleasurable. We looked at multiple cars but settled with our choice based on the service and information we got from Basil. During finalizing the deal, Rob was very helpful and went out of his way to give very genuine advise with all the coverage options. Both Basil and Rob made this a wonderful experience. Would recommend this dealership to anyone looking for good service.

Aneal Bharratt

Had an excellent sales rep that understood what I was looking for and my requirements. The team was very responsive to any emails and the experience overall was excellent. Would highly recommend.

Rob Rankin

Budds repaired a broken windshield washer nozzle on my Buick the other day. They scheduled me in right away and I was in and out within the hour. Service staff are excellent in their customer service and price was reasonable.

A D

I get my 2019 gmc Denali serviced here and wouldn't take it elsewhere, service is very professional and knowledgeable about the product and happy to help with questions etc. Sales is pretty decent and id buy another vehicle here

Brian Morrison

Recently had an experience with Budd's buying a used vehicle. The vehicle turned out to be not what I wanted due to some unforeseen issues and Budd's stood behind their 30 day exchange policy and offered me a great deal on a new 2018 lease. I dealt with Chris Cheevers in Sales, throughout this experience. Chris is very attentive and always returns calls, kept me up to date and went above and beyond. Also, everyone from Heather at the front desk to the Sales Manager, Used Sales Manager, General Manager and Owner were great to deal with. It was an overall great experience and I highly recommend this dealer and Chris Cheevers. I have no hesitation about returning in future.

Stephanie Kim

Budds' Chevrolet was my original dealer but I had to switch because I moved to Toronto. Today, I chose to drive the extra few minutes to go back to Budds' Chevy because I didn't get the fast, honest service at Humberview Chevy like I did at Budds'. I tried Humberview a couple times because it's literally 5 minutes away from my house, but wasn't worth it. Budds' will have your diagnostics done in an hour at max, and I got my car back in half the time Humberview Chevy took for the same problem. The service rep will not try to scam you to do unnecessary works. I couldn't use the shuttle service, and they offered me a rental car. In the end, I really didn't need it because they only took a couple hours to fix my car. I've had an issue with Budds' before, but they tried to resolve it with good customer service!

Maria Ross

Farid Bunni and the staff at Budd's Auto Chevrolet Cadillac Buick GMC went above and beyond my expectations. From the initial point of contact Farid did everything he could to make my experience enjoyable. He is very professional and treats you with the up most respect. One issue we encountered was trying to locate either a black or white car. Farid and his team checked every dealership and wasn't able to locate anything. We finally decided on another option- and i'm so happy we did. Farid was very patient and understanding to my specific requests and did everything he could to make it happen. Since driving away in my new Chevy Cruze he has followed up with me to make sure I am happy with my purchase. No other dealership i've dealt with has ever put this much thought and effort into their post-sales customer service. Overall great experience, I will definitely be returning in the future when upgrading or purchasing another vehicle. .

Artem Olenev

Great customer service from sales to car maintenance. I liked it very much that for carrying out service work the driver came to the house and took the car, and then returned it directly to the door. Special thanks for Cameron Ernst - Excellent sales professional

Sonja Oliveira

As always the service is top notch! Was a bit nervous after having mechanical problem disable my (older) car, service manager personally took me to the car and scanned it to show me the problem was fixed. No fluffing off to some high tech explanation. Good old fashioned, tangible proof with a low tech explanation for the non-mechanic customer ;-) LUV MY BUDDs buddies!

Sheila Douglas

Both Rob Powell and Beverly Watt made my car shopping experience a happy and informative experience. They found the perfect car for me and I was amazed by all the details involved that they have to deal with but it all went very smoothly and I was driving my beautiful new car in no time. Thanks Beverly and Rob!

Kathy Balenovic

Went in to look at the Corvettes but came out buying a new Camaro ZL1! Jason Blain gave us great service and made it very easy for us to complete the transaction and made time on Saturday morning with us to go over the car. Great job Jason! Thanks Kathy and Ennio

Raj Saklani

Their service department is very efficient. Never had any issues and they don't upsell you for unnecessary service work.

Val Aldous

We recently bought a new Cadillac at Budds' and both Chris Cheevers and Bounsay Osylaphet made the whole experience enjoyable, painless and fun. We felt taken care of from the minute we walked in on our first shopping visit to the day we picked up the car. This is what buying a car is supposed to be like! I can't imagine ever going anywhere else.

Janpreet Singh Wadehra

I returned my vehicle 8500km under my lease allowance and that too 9 days prior to lease expiry in mint condition. I had small curb rash on one of the wheels. I was told that entire rim is damaged and needs to be replaced. It will cost me close to $700. I tried explaining to the manager that this could be touched up and repaired which will save both of us money but he insisted that rim is damaged and only resolution is to replace it with brand new rim. Jason Blain was rude, inconsiderate and had zero customer service skills. When I asked him not to be rude otherwise only option I have is to share my experience dealing with you on the Social Media. He took offence to it that I am threatening him. I left the dealership with sour taste in my mouth. I would never buy any vehicle from Budds' Chev or GM vehicles in general.

Bill Brioux

Tremendous service. Exceeded all my expectations. If you drive a SAAB, get your recall air bag here and be stunned at the service.

Danielle Olscamp-Fedrigo

Thank you Basil Silas for a great experience as usual! You made sure I was going to get the best deal possible. Thank you Jason, Robert and Chris Budd for making this deal work...thank you to the service guys for making sure all was well with my Cadillac XT 5 SUV "BLACKHAWK" is what I named this one :-) 15+ years of my returning to Budds' should say it all...when I feel comfortable with people I stick with them!!!

Paul Simick

Beverly and Rob made it very easy for me to get the Vehicle I needed for my family, can not thank you's two enough and WOW factor when the Traverse arrived !!! just wow !!!, when I do need another car or any of my friends do for that matter,, Budd's is my go to Dealership !!!!

Jennifer Anderson

Great service, so friendly! Helped me find my first starter car as a university student. Highly recommend to anyone looking for a new car.

Todd MacDougall

My friend had a great experience buying his vehicle at Budd's Chevrolet, so I went there & also was pleased with their service & professionalism. Would definitely reccomend someone to go there for their next vehicle purchase!

Latanville

I'm in a bind! My cousin works at a Chevy dealership in Barrie, but when it comes time to buy a new car again down the road, it's going to be a tough decision where to buy it! The staff and service here is so friendly, fast and informative, they're really going to make it a hard decision! Im very greatful for the outstanding service I receive here, and the shuttle makes it so it's never inconvenient to schedule your next appointment. All you could ask for from a car dealership.

Len Sparling

Recently brought in my almost new vehicle for first service and certification. Service at Budds is something I have always trusted as the service department (all including and especially Shane) are a stand up honest gang. Well there was Slight misstep with part of the work order, they picked it up, put it right and returned it with nothing but sincere apologies. Let’s face it things go wrong but when the wind comes up you need someone there to hold on to the tent. Highly recommend Budds Chev service department.

Nandini Gupta

Had a great experience working with the staff here. Tom Cielecki was the salesman that helped me and the service was impeccable. He stayed in contact via text and answered any questions I had. I'm a first time buyer so the whole process was very daunting at first, other dealers were nice but at Budds everyone was warm, patient, and well-informed, which I appreciate. They accommodated very easily to any issue I had.

David Witt

I brought my 2017 Chev Volt in to have the windshield-mounted camera re-calibrated. Jennifer Peaker was my Service Adviser and went above and beyond to ensure that my issues were resolved. A very good experience as a result of her efforts and attention to detail.

Teresa Alberga-Dolman

Budds Chevrolet Service employees treat their customers like family. They are considerate, pleasant, and go out of their way to make you feel welcomed and take care of you. Thank you!

Pouria Alipour

I dealt with Bob Raike, and all I can say about this dealership is WOW. I have been to numerous GM dealerships and the employees and facilities are no where near Budd's. I live about 1.5 hours away from the dealership but beacsue of the amazing deal they offer in 2015 Cadillac ATS I decided to purchase my vehicle there. Bob was amazing over email, we talked numbers and made a deal over email and he had my car ready to go for me the very same day. He took it upon himself to do to the ministry and do the licensing himself, and was pleasant during delivery. I definately recommend this dealership to anyone looking to purchase GM vehicle. My only worry at this point is whether I can recieve the same deal 2 years from today when I return my leased car.

Stan Papadimitriou

I walked into Budd's Cadillac dealership to look at the Cadillac SRV promotional pricing advertised. Not sure if I could afford the Cadi with the features I wanted, I initially didn't want to go into a deep dive sales cycle. The front desk introduced me to Basil, a true gentlemen of a sales rep. I described the key featrures I wanted and my budget. Basil cut to the chase. He presented the SRX, its features and described the unique service and On-Star benefits. Then, he quickly ran some high level numbers and I realized the Cadi was definatlety at the top of my list. And I looked at almost every brand. I made a decision and paid my deposit faster than the time it took just to get a price at most other dealerships / brands. There were three other brands that offered the features and budget I looked for, but the sales reps did not inspire confidence in the way Basil did. Basil is a fantastic commuicator and has an authentic dsposition. Basil moved the process forward introducing me to Rob, the Business Manager who finalized the paperwork and offered some great protection plans and options. Rob was efficient and went through all of my end-of-lease options. He explained how the finances work with each option the pros and cons relevant to my current and future lifestyle changes. Rob know's is stuff and takes the time to educate his customers!! The lease was signed, and the follow up paperwork for insurance was sent the next day. This entire process was informative and speedy...no hasstles! At the end of the paperwork process we ran into a very dissapointing snag. Another couple looking at the exact same vehicle completed their sale minutes before I did. Basil and Rob engaged another sales or business manager, Jason. Jason, very friendly and knowledgeable with a spring in his step went out to the lot and found another car with the exact same features and price. The colur was dark blue instead of black, however the dark blue looks great. Basil and Rob revised the paperwork for the new VIN number, plated the car and I was able to pick it up the next day. The delivery process was excellent! Basil presented the car, polished , ready and waiting indoors. Basil gave me a tour of the service area and explained all the appointment setting options. He even offerd to book my service appointments simply by calling him directly! Then, he went through all of the tech features and vehicle operating funtions. He even dialed up On Star to activate my account. In fact, before I even went in to pick up the car, Basil sent me an On Star Link for account registration and app download. A senior sales manager Craig, came into Basil's office to introduce himself to me and welcome me as a new Budd's customer. He provided his contact information and offered an open door to support if needed in the future. Craig demonstrated a welecomed extra level of customer appreciation and support. Every touchpoint at Budd's was excellent. It's clear their primary focus is the Customer Experience from front desk, to sales, busness managers and service. Everyone is an absolute pleasure to deal with. Bottom line- The team at Budd's Cadillac are great communicators who listen to customers needs and respond On-Point! I'll be back soon to replace the other car in my driveway when that lease is up. Thank you Team Budd's! Stan

Derrick Stacey

Our sales consultant Katherine has been fantastic over several Cadillac leases through Budd’s and we would highly recommend her to anyone. Budd’s Service Departmet has never let us down. Their service has been far above what we expected and their service manager and customer service staff have been friendly, honest, never recommend service not required. And charged fairly which we appreciate. We fully trust their service and sales and will use again.

Jennifer McGladrey

We just purchased our second car in two weeks! We recently purchased a new Equinox for our family and are loving it! Our daughter needed a new car so we came back to see Basil a second time, and bought her a new Cruze. The service at this dealership is second to none...we are looking forward to a long relationship that we can trust to keep our new cars in great shape for us. Our experience with buying both cars was excellent, Basil took the time to make sure our daughter got the car she wanted and would be comfortable with. For us as parents it was comforting to know she was in good hands and someone valued her needs and took the time to help her out. She is absolutely thrilled with her new car and loving driving it! We cannot say enough about all the staff we have met with at Budds, right from reception to service area and sales. Will not hesitate to keep recommending Budds for their great customer service! A big thank you to Basil and Rob for helping us to find our new vehicles, and of course Jason and Shane for keeping our two Montanas running as long as they did... : )

James Groat

Excellent service and 100% customer focused!! I have purchased a new Chevy volt recently from Budd's and it's been the best experience to date. They took me through every aspect of the vehicle, walked me through all the available rebates and discounts to make sure the car I wanted was able to fit my budget. Everyone was exceptionally helpful and welcoming and even allowed my 2 year old daughter to play on the showroom floor while we went over paper work. Our sales person Chris W went above and beyond our expectations, was exceptionally helpful, positive and very welcoming. We were so impressed that we are looking to replace our second car sooner.

Brock M

Wonderful staff, great inventory, and the deals can't be beat. Very happy with my purchase and experience overall. Vehicle: 2017 Silverado LTZ Sales Rep: Dan P

reihaneh montazeri

I have received absolutely amazing customer services every time by all the professional staff at this location. Strongly recommended! Thanks Team for your great service always!

Tom

In a world where you expect high pressure sales and a relentless push to close, Budds' was a welcome relief. I walked in with an idea of what I wanted in a vehicle and met with Craig Taylor. His knowledge of the industry and transparent approach to letting me know what my options were was fantastic. At no time did I feel he or his team were steering me in a direction that I wasn't completely comfortable. I left, came back, had a bunch of questions - all handled with respect and patience. When it came time for delivery, Basil walked me through the process with ease and explained all of the different features of the vehicle. Before I left, I was introduced to the service manager and had a tour of the facilities. These guys and this dealership are professional all the way. No hesitation to recommend them to close friends and family.

Vi Miller-Boynton

I took my car to Budd's for the first time to get a comp oil change done on my new car. It was convenient as they are close to my work. ALL STAR service!! First off I couldn't believe how friendly everyone was! From the minute I drove my car into the bay. They have a comfortable seating area with complimentary coffee (the good stuff too) And they had me in and out in an hour. I got an email letting me know my car was ready and I was out the door. What shocked me, is that they even washed my car!! I actually gasped...out loud....when I saw it. I will definitely be going there for future service . Thanks for the great experience!

Jessie Singh

Been here a few times with my truck, services staff are always helpful and service manager is very knowledgeable and helpful.

Christin Speiran

Our buying process was pleasant and seamless. Thanks again to Chris Cheevers for finding our dream vehicle!

Hayden Applin

Dropped my truck off at night in the drop box, by 7:30 the next morning they had me on the phone to confirm that it had made it into the shop. Once the truck was complete, I was able to pick it up hassle free, and had a great conversation with the lovely service manager and Jim. 10/10 would blow my intake manifold gasket and get it replaced here again.

Suzi Wickett

Received a fast, efficient oil change for my 2013 Chevy Volt, although I had to remind them the cost is lower than for a regular car oil change and less frequently needed, as I drive 98% of the time in electric mode. I was pleased with their inclusion of a free car wash, too!

Sunny Sohotra

I really enjoyed the service at this dealership, dealt with Basil and the experience was absolutely amazing. They had a great deal advertised and when I went in to see them they made it possible for me to be able to drive out the door a brand new 2018 Cadillac. I highly recommend them and would encourage anyone to go and see them before you make any new purchases.

Victor Skrylev

I service my Buick at this dealership. It's certainly a lot better than some other places. Access to WiFi and desks so you can work while waiting for the car. Free coffee and other refreshments. However, could use more comfortable seating, screen with status of your car and better quality refreshments. I got spoiled by Old Mill dealership service level.

Lucho Chirinos

Excellent customer service from my advisor Juan! And also very nice and friendly front desk staff Mackenzie and Sidney ! For sure will recommend..!

Bassem Rawas

Bought a Chevy Volt, transaction was smooth, friendly and accommodating. Changes and follow up were easy while working with finance and management. I felt they went the extra mile to keep my business and valued me as a customer.

Emad Ali

Service Department Is Amazing! Look for Juan at the service department he will take good care of you and your car. If you own a corvette, Keith is your man! he is the corvette tech. Only person I did not like dealing with is Rich, used car manager, he is a true lowballer.

Angela Wu

This place is really awful, my equinox is almost out of warranty, has oil burning issue, first they say it shows oil leak, then they say it is only not burning enough, this is is the 3rd time I have to come for this problem.

Henry The Happy Baby

Excellent customer service, sincere and friendly staff. Farrid Bunni is exceptional. He was thoughtful, thorough, and sincere. Highly recommend contacting him for your next car purchase. Very happy with my new-to-me Cadillac.

Jinender Gulati

Got a beautiful brand new XT5 in a very competitive price. The staff was very knowledgeable and helped me in returning my old leased GM car without any hassle. Enjoyed the free popcorn and coffee while they were getting new car ready. :) . Overall it was a great buying experience.

George Deligiannis

A bought a new 2014 Equinox and Basil Silas was the salesperson. He is very friendly and personable and will not pressure you. Willing to make a deal and he has great car knowledge. Delivered car was in top condition.

Paul Figueroa

Great service yesterday. Diagnosed my problem, checked it for warranty, replaced the part and had it ready by 2pm. No Charge!! Great job.

Kyle Weston

Budds' offered a great experience! Purchasing your first car can be intimidating, Budds' made my visit enjoyable, taking the time to answer all of my questions and even doing the most to set up my bluetooth and xm radio in my new car. I love it! Definitely will consider them again in the future! Thanks Budds'!

Robert Fernandes

I have never had any bad experiences at this dealership from day one the service staff are so nice and friendly and the service manager Shane is very polite and very professional always put care into his clients.. I would highly recommend this dealership for any of your car needs

Zia Hasan

Great customer service and sales staff. Service staff was also fantastic and experience with warranty items and oil change were great.

Lauren Clark

From the beginning to the end of this service, the customer care and service was excellent. They listened to my concerns and took the time to research my car's history. Knowing my car's history, they took their time and gave me a detailed report and put my mind at ease. They were professional, friendly and overall wonderful to deal with. I took the shuttle to work and the driver was professional, safe and wonderful. I will definitely be going back to this dealership and I honestly wish I had bought my car from them in the first place.

Maisie Roche Orlando

We had a wonderful car buying experience. Getting my vehicle services is always quick and the lounge is the perfect place to wait. WIFI and snacks :) I would recommend Budd's Chevrolet to anyone looking for their next Cadillac, Buick, GMC, Chevrolet.

Darius Szczepaniak

It's been a while since we bought a car. Bill was very helpful and gave us all the information we needed to make our decision. He also made this seem easy and fun. Even though we had many questions, he showed great patience and answered them all. Thanks to everyone at Budd's who helped make this a great experience. See you again for our next Chevy!

Lori T

The people at Budds ( formerly my Saturn dealer) are always SO easy to work with, Professional and Friendly in the extreme.. It is a no-stress experience with them, either buying , leasing or servicing my vehicles. I would highly recommend them to anyone, and do so all the time. I am on my 4th vehicle with them and we recently picked up a second vehicle from them. They always ALWAYS go above and beyond the call of duty. We are always greeted like family. The new dealership is very nice, welcoming and they make you feel right at home. I would trust them any time with my car buying needs. Hats off especially to Bill Coombe, Kat Flynn, Rob Powell and Bounsay Osylaphet for going SO far above and beyond. Also Kat makes THE best popcorn. Thanks for helping us drink the Saturn Kool-aid once again ! Enjoy the coffee and timbits guys.. you earned it. ( again )

Jules M

5 STARS all the way. Fantastic service at Budds Chevrolet. Chris Cheevers (Sales) made sure the entire process was smooth and seamless, from my first lease to my brand new owned Cruze. He listened to my wants and needs, never tried to upsell me to something I never wanted (coming from Sales, this is a huge plus) and was more than happy to answer all my questions. He was able to get me into the exact car that I wanted. Rob Powell (Manager) was extremely helpful, courteous and quick to get everything ready for me to start using my new car. With some dealerships, you feel the overwhelming pressure to buy the minute you step foot in the door - not with these guys. I wouldn't hesitate to recommend Chris or Rob to any of my family or friends. THANK YOU THANK YOU!!

905kadin

Had purchased my vehicle from here on feb15th and had nothing but issues. I own a 2017 2.0T Camaro that has seen more of the inside of this shop than my own garage... Chris the owner didn't seem to care that I was an unsatisfied customer and didn't have any further solutions to me being unsatisfied. Have had weather stripping done 3 times incorrectly done here along as being left and having to walk instead of getting a shuttle I was promised and paid for in the initial vehicle purchase. I would never recommend this dealer or service as they just seem to care about $$ and production speed rather than quality and customer satisfaction. Also my clutch position switch broke 1 week after buying this car... less than 1000kms on the body.... Sad sad sad.

Ron Karan

Had my 2015 Cadillac Ats With 77,000 km on it towed in for faulty piston.. After 1 mth of car being at the dealership they worked on and replaced all 4 pistons... i picked it up the other day and 30 mins later my car died and the engine oil was low ... had car towed to my home and after 1 day sitting in my driveway i noticed oil in my driveway and oil dripping... checked the ool level and it was low ... how can a car oil be low and i only had the car 30 to 45 mins .... whay is a top line brand such as Cadillac having piston failure at 77,00km...

Mirela Kucinic

This is my second car with this dealership. I am so happy with how helpful the sales team is. Basil Silas is so helpful and truly wants the best for his customers. He looked for the best deal for me and made sure that I got the car I loved for the best price. He is very friendly and you can tell that he truly cares about his customers' happiness. I always feel like I'm in good hands and fully trust that he is looking out for me. The manager at this dealership is also very professional and understanding and really looks out for your best interest. Very accommodating team; they made the process so easy for me. I wouldn't go anywhere else; I feel at home.

Tanya Kareyra

It has been a pleasure to deal with everyone @ this location. They are always professional, courteous and very helpful. The best service I can get!

Nadesha Richards

Very good service. They provide a comfortable place for you to wait on car to be serviced. Overall a good experience

Florența-Daniela Cusnir

the level of service is amazing if you are a customer there they will take care of you always from repairs to a free car wash!

Kathy Hansen

Chris? Chris Cheevers ???? Wouldn't go to any other dealer! 3rd vehicle from Budd's... Exceptional service!

Anzer . A

This is the best dealership I've been to for service. They don't try to upsell you for anything and more importantly every single person is honest about what a car needs done or not done. I walked in expecting to pay over $1000 for some repair but they said it's covered under warranty and I don't have to pay anything. They were also nice enough to hook me up with the easiest car rental I've ever gone through in my life. If you have a car made by GM, go to this dealership they will take care of you even if you have to drive a little more. I have to drive an extra 20minutes to get to this place but it's totally worth it!

Dave Babineau

Excellent experience buying & service from Budd’s. Highly recommended. My hat goes off to service consultant Jim Treen for his excellent service, fast help, advice & professionalism. Thanks Jim. Much appreciated.

Vlad Svoka

I was going to buy a new car and just was driving by Budds' Chevrolet dealership. Decided to drop by, and was very warmly received. Dwight, sales consultant, was very nice, walked me through line of cars and one of them interested me. It was my first car purchase ever, and guys from Budds' walked me through and everything was very easy ad pleasant. + I was able to settle most of questions by email, which is very comfortable way to communicate and send documents + Dealers was very cooperative and helpful when it came to 'how do I pay' and 'what do I do now'

Joe Gabriele

Overall good service went in for oil change and diagnosis of engine shaking got the oil done and also had motor rebuild do to faulty workmanship car still shakes and still dealing with this issue as dealer can't replicate the problem not sure why cause I sit in car idling and feel vibrations through out entire car I guess it is what is

Aaron Wrixon

Wayne Carter is a neighbour of mine but I'd been looking for a brand other than Chevrolet, so I didn't think I'd get to buy from Budd's. Then my car turned up on their lot - I got lucky. Great price, great service, great experience.

Anastasia Teravainen

Fantastic leasing experience from start to finish. Thank you Kat for your expertise, support and patience. 5 stars

Michael Fitzgibbon

Had the winters installed on my Silverado yesterday. Was in and out in about 45 minutes. Fast turnaround and excellent service as usual. Thanks again Juan and Shane.

Majid Zahedi

Can’t really say enough good things about Budds Chevrolet and the amazing service i received from Caitlin McLeod. She went out of her way to resolve the issue with our vehicle that another GM dealer was not able to figure out. Communication was 10/10, as was the speed of the service. I felt that our vehicle was in good hands every step of the way. Thank you so much for the amazing work and treating our vehicle with utmost care!

Dezhi Huang

Paid for tire storage, but the tire end up having a hole on it. We brought the tire back, the manager told us they will send a check for compensation. Almost 2 years already, never receive the check.

Shirley Paquette-Staal

I was treated very politely and friendly by Basil. Because I Traveled a great distance, he made sure I was picked up at the airport and that all was in order before I pulled away with my new car. I was happy with the price and the service and all the follow ups. I would like to continue with Budd's when I am prepared to get a new vehicle.

censina m

I was promised that it would only take the most 2 hours to change my tires it took 3.5 hours. When i asked why he said there was a car stuck in the wash bay. It had nothing to do with me...they didnt wash my car..then i was over charged but they did give me a credit. Next time ill take the car i was entitled to.

Sean Everingham

Budd's is a nice facility and seem to have knowledgeable staff. They quickly arranged a shuttle for me to get me back home after dropping my truck off for service even though I was a little out of their boudary. The shuttle driver, Dan, was very pleasant. The reason I took one star off is because the place is very expensive. I haven't got my vehicle back yet, but if the work is of superior quality, then the higher price point is worth it.

melissa CALHOUN

My husband and I came into budds about purchasing a vehicle after a lease we were completing from chevrolet. We visited the dealer chevy recommended us to as our dealership shut down and as i began this process on my own I was being bambusolled into the largest loan i was capable of having by this other dealership. When my gut told me to run that this wasnt the dealership i should be dealering with I decided to go into Budds in Oakville and immediately was directed to Bevelery so I went in with my research i conducted on what loan i wanted to get into and what kind of vehicle i was looking for, Beverely did her best to be sweet and kind and get me what i was in the market for. She worked numbers with co-workers to find us the right family vehicle at our price range even lower then we expected. She didnt try to swindle me into anything I wasnt comfortable. Beverly made every effort to make purchasing our truck a pleasent experience, she made appointment on my lunch and on weekends to accomodate our crazy work schedules and had every signed sealed and delivered before we left on our trip north at the end of the month. She made our experience pleasant and still everytime we go into the dealership a year later she knows who my husband and are she asks about my kids she is very personable. I'd recommend dealing with beverly to everything when it comes to buying a car. I know when its time to trade up, we will be in Beverly office!!

Tony Da Silva

I've been dealing with the service department at Budds for roughly 10 years now. Between Shane, Caitlin, Jim and Jen Peaker, it's always been a great experience. They all have treated me with respect and honesty. Never once have I had an issue that neither 1 of them has not been able assist me with or resolve. They will always see me drive my truck in the door whenever I need repairs done.

Stuart Elder

Shane and his team are always a pleasure to deal with. Timely and honest service at fair prices.

Glenn Muhley

Was scrambling to find a Jeep for my wife for our 25th Anniversary. Called Budds and contacted Daniel. He had just what I was looking for at a much better price than I could find anywhere else. Came from Woodstock to purchase. In one week Daniel got the Jeep ready as promised ( despite several unexpected issues) and had the Jeep decorated with balloons for our arrival. Daniel went the extra mile for us to make it a perfect surprise! Would highly recommend!

Simon Kent

Great service, very helpful staff and did not feel pressured to buy. Got the car we wanted. Thanks!

Deb Mac

Always great, fast service with a smile. Will be back again and again. Dealerships always provide the best , and most knowledgeable advice. Thanks Budds Chev!

Todd Allan

Bought the car site unseen. Everything was as described and was the best car buying experience I have ever had. Many thanks to Daniel, Cameron and Heather.

James McCallum

The whole service team led by Shane has always outperformed and it’s a no brainer to return for service on my Equinox. This local family run business with a customer 1st attitude checks all the boxes for me every time.

Dave Olujic

I walked into the dealership on Dec 30th needing to drive away with my new vehicle on the 31st and had to be back at work in 2 hours. Although it sounds like a dealership's dream customer (Quick sale!) it also came with a lot of stress as there were license plates, car insurance, and lease financing steps that had to be completed before I could get the car and they all involved 3rd parties. I was very impressed with Rob Powell taking care of my needs as he stayed at work a few hours longer than planned before starting his New Year's holiday break to ensure that everything was lined up and I'd be able to pickup my vehicle on New Year's Eve before the dealership closed for the holidays. In addition, Henry and Basil were as polite and courteous as anyone could hope for in helping me quickly find and drive away in the vehicle I needed asap!

Gary Vandenbor

Very unhappy that leaky antenna wasn't considered a design flaw. I bought this vehicle hoping I wouldn't have any problems and this is not a routine maintenance thing. By what I was told I could have bought this vehicle new and three years later I would have had to pay for the repair.

Wendy Grollman

Great Atmosphere!!! Basil is very friendly, knowledgeable Sales Representative. Rob is determine to make things happen for you. Budd's Chev team made you feel important. Great atmosphere to buy a vehicle.

Lilibeth Merto

From the staff to the driver (thats gives you a ride) were very accommodating and warm, and gives you a good deal! Thanks

Adri Van Rooyen

I'm new to the country and purchased a car with the help of Ernest Shanley. He is such a professional and helpful person, He did such a wonderfull job to help me and he's professional service is excellent. Everybody else at the dealership is also very friendly. I had a excellent service from the Bussiness Manager - Bonsay also. I wuld recommend anybody to call Ernest if you want to purchase a vechile.

Sandeep Prakash

We planned to take a Cadillac on Lease, our sales rep was Farid and finance guy Rob, amazing person to deal with but didn't know that we are dealing with the owner who is very greedy and zero on customer service- I understand I'm new to Canada and didn't have much credit history instead shared my US credit history and on the contrary I was also making a substantial amount of down payment for the car lease, shared my income documents etc., but to my surprise I got a call from Rob that the OWNER needs me to make another 7000 CAD of down payment else the deal is off... why would anyone make a payment of 10K+ CAD to lease a car, simply pathetic !! But I'm thankful to the owner that I didn't go for Cadillac or any GM car and finally I purchased Audi -Q5 the same week... never thinking of going back to GM, horrible experience !!!

Terry Veleky

Purchased a used Tahoe for $29k it was delivered to me dirty , the mileage was higher than advertised, they charged me $80 for gas fill up but was empty , 2 years later they never gave me back the $80 , after service was terrible . I will never deal with them again and or refer anyone to that dealership. Very disappointed

Dustin Haw

I recently bought a 2015 GMC Sierra at Budds'. I dealt with their truck specialist Bill Coombe and he was fantastic to deal with. He was very knowledgeable, understood what I was looking for and was more than willing to deliver on price when it came time to buy. If you're looking to buy a truck I would highly recommend going to see Bill; he takes the time to understand what you want and never pushes options you aren't interested in. Overall it was a great experience.

Ryan Craig

didn't buy here 'cause I lived in a different area at the time. Really impressed with the service. I sometimes stroll around the sales floor when waiting for my truck, and in that time I seen the Sales team meeting new and existing customers, and I've never seen anything except for really good customer service. Great work everyone!!!

Tyler Couperus

I live downtown Toronto and have had an absolute nightmare with other Chevy dealerships. I've been on the hunt for the best customer service which lead me to dealer rater's website. Budd's has the best score and I wanted to try them out. I was blown away in every aspect of my visit. I was welcomed at my vehicle door by Sean Dick with a smile, "welcome to Budd's and how can I help you". Sean made me feel welcomed and gave me a tour of Budd's. He introduced me to people and everyone had smiles on their faces and welcomed me as well. Its almost like I was a star or have been coming here forever. I was also introduced to Shane Maginnis who was the service manager. Shane was very helpful and was happy I choose Budd's and wanted to retain me as a customer. I can't say enough positive things about my visit and will be happy to return to Budd's again.

blayne kumar

Returned my lease, with some not so perfect issues. I was scared hearing about STEAL-ER SHIPS and the bill I might be faced with. Dealt with Rich and he gave me a fair resolution. The price charged was reasonable and fair. I am a business owner and try my best to ensure fairness in my own business. It's nice having a similar experience with another business such as Budds and experiences like these inspire me to do the same. Thanks Rich and Bill for four wonderful years (2 leases). I will miss the ATS. Thanks for making this an enjoyable experience.

marlene nirula

So sad and disappointed. We brought our vehicle in for warranty repairs, we provided all the documentation but our claim was denied. We have a son who suffers from mental illness who is in a one year program, so we took our vehicle to the local high school mechanic for 2 oil changes to save some money so we can continue to support our son. Our claim was denied because of this. No compassion.

ALRIFAIE ABBAS

Very nice and skilled staff, I had the chance to be advised to buy my new car by Mr.Farid whom I recommend. A very professional and passionate sales executive.also, a Great offer bank Finance deal is offered by Mr.Rob even during this pandemic time, the whole Finance process took only 1 day. Thank you so much, Farid&Rob. Regards, Rusul Al Obaidi

Logan Cipparone

Great overall experience at Budds. Dan P was knowledgeable and accommodating. Would recommend! Our purchase was streamlined and worry-free.

Martha Jane Hoyt

My name is Terry Kealey. I am responding to your text of June 18, 2019 asking for a review of service performed at Budd’s (Work Invoice # GMCS469517) I have wanted to write this for several months, because I worked to put several thousand kilometers on the vehicle before responding. Firstly, I was treated in a professional manner by Shane Maginnis in your service department. The truck is performing well, so the work was done properly. Having said that, a vehicle that has been well maintained, should not, in my opinion, require major engine repairs after only 100,000 kilometers which is what happened in my case. This is not the fault of Budd’s, or your service department, but was definitely a General Motors Engine design fault which ended up costing me a significant amount.

Matt Brown

Very pleased with my purchase. Daniel helped me out with the purchase, highly recommend dealing with him. I would definitely buy at Budd’s again.

M VDB

Super Service This is our 4th vehicle that we purchased at Budds Chevrolet , Oakville. We have always been extremely happy with the sales department and above all the service department. Monica always greats us with such enthousiasm and is always very polite, professional and ready to help! She always remembers our names too. She goes out of her way to please customers at no cost! Because of the professional work at the service department and our fabulous experience , we decided to continue to buy our new vehicle there. We met Beverly Watts for the first time in the sales department and o boy, she was right on task, very informative and knew exactly what to offer us and answered all our questions. Emails and phone calls were answered promptly and communication was great. So we are now owners of a beautiful GMC Yukon Denali XL 2015 and all I can say is "WOW". Beverly cleaned our licence plates and was very informative when we picked up the truck. All questions were answered and she is still ready to helps out if we have any concerns. We truly recommend Budds Chevrolet !

Ross Gallinger

Cameron was great in setting us up in an XT5. He knew the product well and it was a no pressure experience.

Brittany Westlake

Great dealership! Beverly was so helpful and not pushy at all when I got my Escalade. I had a great experience there and would definitely recommend them to anyone in the market for a new vehicle!

Greg Shelton

I was looking for a 2019 low mileage XT5 and Daniel at Budd's found the perfect car within about a week. The car was put through their certification process and was fully detailed, looking like a brand new vehicle. Totally happy with the car and the service!

Carolyn Gray

Customer service is excellent. Efficient, friendly and accommodating. The work on my Saab was done the same day. We were shuttled twice to spend time while we waited. Dan the shuttle driver was friendly and timely. The summary of diagnostics and work by the mechanic was detailed and comprehensive. I was thrilled at the final cost for an AC fix which I thought was going to be very expensive. I had brakes done too and found the price to be competitive and reasonable and done while there for the day. I would highly recommend Budd s Chev Buick as a go to for auto service. I m a devoted Saab owner so am very happy with the service I received. Thank you to Heather, Caitlin, Jennifer, Dan and the mechanic who did the work! Carolyn Gray, Hamilton

melissa curry

I had a really good experience with budds Chevrolet recently when I bought my Chevrolet Cruze. The service was great, they were very professional and helpful when looking for the car that suits my budget.

Dave F

Dealing with Farid and the complete Budds service center exceeded all of my expectations! My next car will definitely be purchased from Farid and the Budds team. -Dave

Yousif Hindi

Budds Chevrolet Cadillac is a great place to get a car. I got my Cadillac lease from here with ease and at a great price. Bill Coombe went above and beyond to get me the car I wanted on time. He provided me with all the paperwork and information in a very timely manner and with a smile too. Great place I came all the way from Richmond Hill because it's hard to find a dealership that you can trust. Paul Stewart works there as a car detailer, awesome guy. Threw in a free pair of floor mats that belonged to him for free. All in all I couldn't be happier with the service I received here and I defiantly recommend getting a car from here instead of any other dealership.

Vince Perri

I was very pleased with the service. I was helped from the moment I arrived. Was kept informed and advised on all repairs and services needed. The whole experience was excellent from start to finish. The service adviser was well informed and honest. I have avoided dealerships for a while but was truly surprised.

Rizwan Samad

Really courteous staff, never had a bad experience from the purchase of the vehicle to the maintenance. Absolutely the best dealership experience you can find.

Gordon Cowan

It has been my third experience at Budd's Cadillac with buying my Cadillac and getting service. From the sales process through the ongoing service my experience has been top notch .people that work there are very professional and gorgeous at all time.

Maureen Mitchell

Bill was great, answered all our questions and went over and above expected experience. Rob was great too and was very patient with all our questions. All employees were friendly and many said hello and made our car buying experience even better. Thank you Budds'

Art Cabrera

The Sales Consultant we dealt with, Farid Bunni, was very polite and respectful, patient, very knowledgeable about their cars, and had excellent customer service. It was great to deal with him on our recent purchase. Budds dealership in Oakville is also very nicely laid out. We found all employees very friendly and engaging. Thanks.

Douglas Stewart

I purchased a 2012 Cadillac SRX from Budd's in Oakville, and dealt with Farid Bunni. It was an excellent experience; they were willing to work with me on the price of the vehicle, and quickly arranged to have some changes made to it that I requested, so it was quickly ready for delivery. The staff at Budd's are very friendly and quite professional. I would highly recommend dealing with Budd's, and specifically with Farid, to anyone looking to purchase a used Cadillac or other GM product. I also dealt with their parts department, for some accessories I ordered for the SRX, and the turn-around time on these was very quick (even though these had to be ordered in).

Mohammed Albrzawi

Always great experience! See Shane Naginnis(service manager). I was extremely pleased with the service I received on my chevrolet cruze yesterday! Shane was very friendly, informative and honest with me about my car service, he went above and beyond to help me. Thank you for the quality service!

Diane Taylor

HIGHLY RECOMMEND!!! I would give more then 5 stars if I could. I received 10+ star customer care from Shane - Manager & Jennifer in the service department. From my first call to Shane to my visit today I was treated like I mattered! They went out of their way to make sure my car was repaired on a tight timeline. They greeted me right away & made me feel like I was the only one in the room. Completely attentive. Not only was I treated well but I did my research on the cost & Budd's was the most affordable. When I picked up my vehicle, again on time, my car was washed. That added touch just adds to the care for their customers. On a final note the atmosphere in the Service Department is welcoming. You can feel that they work as a team & truly enjoy doing what they do! Shout out to Bill the shuttle driver..You Are Awesome. I will be back when need be & will make sure my circle of people make a point to visit Budd's!

Adam Dyack

Always a great experience at BUDDS Chevrolet Cadillac Buick GM Oakville as the customer service is best in class and consistent which is key. I always leave there more satisfied that I decided to purchase my Cadillac from them. Everyone works as a team to deliver an excellent experience. Highly recommended

David Johnson

Great customer service and quality product After researching and test driving a number of pre-owned vehicles at various GM dealerships, I came across a 2011 Buick LaCrosse at Budds'. I dropped into the dealer to have a look at the vehicle, and was impressed with the professionalism and friendliness of the staff, as well as the dealership building and showroom. Also, the car I looked at was in very good condition, much cleaner than other CPO vehicles I had looked at and driven at other GM dealerships. Basil Silas, my sales person, was very knowledgeable about the product, warranties, the CPO program, etc.. I decided to purchase the car a few weeks latter, and was ultimately impressed with the price and quality of car that Budds' offered. I also found Rob Powell in the business office to be extremely efficient with providing me with finance options, and following through with relaying information to my insurance company, etc. I would definitely recommend Budds' Chevrolet Cadillac Buick GMC to any one looking for a GM product. David J Etobicoke Ontario I purchased a pre owned Buick LaCrosse from Basil Silas two years ago. It has been a great car and the dealerships service department has always been excellent as well. A few weeks ago I decided to trade to a Cadillac ATS and would not have considered looking elsewhere than Budd's, due to the high quality of their pre-owned car inventory and great customer service. Basil and Rob Powell made the new purchase effortless. Thank you! I love my new ATS.

Ryan Lipsitt

I recently bought a Cadillac from Budds’. It was a good experience. Bill Coombes was my salesperson. He was very knowledgeable about all the different vehicles and services. He made the process easy and comfortable. Everyone I dealt with through the process was extremely helpful. I would highly recommend.

Rob Quail

Budds is absolutely the best auto dealer and service company I’ve ever dealt with . Having a business where my vehicles are paramount to my service level, buddy absolutely understands, to have an oil change and transmission flush complete in and hour and a half is incredible! LOVE BUDDS!

Karndeep Sandhu

Had a horrible experience dealing with this dealership as they had committed to finding me a vehicle that matched my specifications and later retracted from it. Our salesperson was horrible as she kept us waiting to deal with other customers then later complained that she had to give up other customers for us before I signed the lease. I was willing to switch over to Cadillac after having driven other European cars for quite some time. Will never consider dealing with a GM make or model ever again. Avoid this dealership at all costs!

Angelina Ranieri

The service I received at this dealership was amazing. I can't thank everyone enough from the moment I arrived to tge moment I left. Highly recommend anyone with a fm vehicle to visit this dealership. You will be in the best hands. Thank you again. Will be back

Chris Kolman

Super happy with my new GMC Terrain! Craig and Beverly were very easy to deal with and very accommodating to my needs. Definitely recommend Budds for any car purchase or services needed. Thanks guys!

Brian Machado

I have been servicing my Sierra at Budds’ for a few year now. They have always been great, very friendly and honest with the work / service that is needed or can wait. The service manager has gone out of his way a few times to ensure I’m satisfied with the work completed.

Chris L

Fantastic experience! Everybody was very friendly and knowledgeable! My car wouldn’t start, and I brought it to Budds’, who had me quickly and professionally on my way. Thanks everyone!

Lynn Dryburgh

We had a very positive experience at Budds’ Chevrolet when we recently purchased a 2018 Equinox. Dan, our sales rep, always responded promptly to emails and calls and treated us fairly and honestly throughout our entire purchase. He was knowledgeable and happily answered our many questions! The other staff members we talked to during the purchase process were also helpful and we would not hesitate to purchase another vehicle from Budds’!

Lubna M

Before coming in to Budds' showroom, I had visited a couple other Chevrolet dealers but I was not satisfied with the sales person and did not feel comfortable. But when I came in Budd's Chevrolet showroom, i felt a warm welcome and Farid was very kind and listening to all our requirements needed in a car. He explained everything in detail and made it easier for me to decide which car is best for me. He listened to my concerns and did his best to find the solution and helped me out. Farid is very friendly, polite and understanding. He did not give any false hopes and did not pressure into buying a car on the spot. He supported us in every way possible. I will recommend going to Budds showroom and meet with Farid for buying a car.

Mathew Toma

Haven't purchased any vehicles from this location but I have been servicing my vehicles here for years. Shane you are amazing! Jenn you are the best service advisor I've ever dealt with! Thank you both for your continued service!

Chris Boyce

Chris Boyce 4-05-2016 Reason For Visit Sales (New) "Simply the best after 12 years!" After 12 years I cannot say enough about this dealership. Every 4 years I enter into a new lease agreement without pressure or stress by dealing with the very personable Farid Bunni. And Finance Manager, Rob Powell ensures the leasing process is smooth, efficient and painless! Finally I am still with Budd's after 12 years due to the amazing customer service I receive from Jason Corrigan year after year. Jason always goes above and beyond my expectations that I have not experienced with any other dealership in my 52 years. So in my 12 years Farid, Rob and Jason are 3 very good reasons why I can recommend Budd's Chevrolet Cadillac Buick GMC and give it the highest rating! Chris Boyce

Hollie McPetrie

We paid cash and traded a vehicle in through Chris Cheevers. When I went to sign the bill of sale I was offered an extended warranty, I was unprepared for that, otherwise everything was straightforward, no gimmicks. Chris even helped us out with some mats for the vehicle.

David Gillam

I just purchased my very first new car and the help that I recieved from both matt and bounsay was incredible, they both did there absolute best to make sure I got the car that I wanted with the features that I wanted. There was no run around like other places give. These 2 gentlemen tell you like it is and are as honest as possible which I greatly appresciate. I will certainly be using them again in the future when I buy again. Thanks again for everything.

John Kalinowski

This is more of a rating on product and not service. Service is always excellent (5 star). Recently enquired about the Nav Map update as to how often these updates occur. Developments north of Dundas St. do not show up on Nav Map. Was politely told I would have to buy an update from GM. Noticed that the cost is $160 plus $30 shipping. In today's environment GM has the nerve to charge that much. GM should look at the Amazon model. TRULY disappointed after shelling out dearly for the car that the customer is nickeled an dimed. I have three Garmins I bought for less then $190 and I get lifetime upgrades for life FREE. I'm forced to drive with my Garmin on and GM maps off. Very disappointed. Shame on you GM.

Sebastian Gheorghiu

I was looking to purchase a used vehicle from Budd’s and had a very negative experience. I went there on two separate occasions to check out a vehicle. The sales associate that assisted me, Mr. Bill Combee, was not only rude, dismissive, and had no interested in even discussing a deal but also employed highly questionable sales tactics. Although on the first day when I went to test drive the car he had told me I could come make an offer on the vehicle at any time, the next day they had out of the blue dropped the price of the car by a few hundred dollars and therefore he had informed me that the price was now “non-non-negotiable”. He attempted to pressure me to come in earlier that second day to make a deal claiming there were lots of other offers he had received in the meantime. I should note that the car had been sitting unsold on their lot for several months. Furthermore, the advertisement online stated that the car included certain features but when I went in person, the vehicle was lacking some of them - lane change alert, lane departure warning, and adaptive cruise control, among others, so certainly not any minor or negligible features. The regulations in Canada around false advertising and deceptive marketing practices are pretty clear on this point. In the case of this establishment, what’s advertised on their website does not accurately reflect the product they are selling. The back tires on the car were more than 6 years old and had clearly visible cracks in them but when their technician supposedly had them checked, they were deemed road safe. This certainly did not inspire confidence in their inspection process and policy. Moreover, this implies that the tires would pass their 152 point GM Canada CPO certification process which really brings into question the legitimacy of the certification, let alone the justification to pay extra to have such a detailed certification done. After all these issues, when I made a reasoned and informed offer, Mr. Bill Combee simply turned on his heel and walked away without any further discussion leaving me in complete disbelief. I had attempted to speak with the Used Car Manager, Mr. Rich Pawlowski, who although was not as rude as Mr. Bill Combee, still continued to be highly dismissive of my claims and tried to downplay my negative experience with their establishment. Mr. Pawlowski iterated that he was not there when I had my discussions with Mr. Combee. The impression I was given is that at this dealership, the managers do not take responsibility for their subordinates. All in all, I certainly wouldn't recommend this dealership to anyone and if I could give less than one star, I would. Rather I would advise Budd's be avoided, unless you’re willing to risk a major headache, sour taste in your mouth and significant wasted time.

Patrick McAnuff

Incredibly polite and genuine staff, with quick and top tier service. Upon arrival for recall repairs on my Chevy Cruze (although it's been running perfectly fine), I was greeted by a mechanic with a smile. He kindly directed me towards the desks, where I was immediately helped. Had a swift and fun conversation with the lady working, and was told the 'ins and outs' of the free cafe located inside the dealership. Both repairs were only said to take an hour, so I stayed in the cafe. I was asked numerous times if I'd like a ride anywhere, but I happily declined. Before I knew it (scheduled on time), my car was ready and I was wished happy holidays. Also, they gave my car a squeaky-clean car wash! Thanks again.

Stephen Letten

The day my wife walked into the dealership, there was no pressure from the sales staff. We were able to walk around and look at the vehicles and the questions we would ask were very precise to what we were asking. I would recommend them to others in the future. Bill Coombe and Rob Powell are exceptional at their profession. Thanks again.

Sajan Jacob

My experience purchasing my very own car at Budds' Chevy, was smooth sailing and felt very comfortable making the purchase. Chris was very cooperative and helpful in the purchase of my first car. Rob was also very encouraging in moving forward with the financing of my car and ultimately being able to drive my first CHEVY CRUZE!!!!! Thank you Chris and Rob.

Maria Marino

GM has been a dealer for many years for us Everything is needed to be done There always ready to explain There are very friendly and they treated clients with the curtesy Thanks GM

Mark Ritchie

Excellent service at Budds' yesterday. Sean D was professional and extremely helpful in getting my daughter's car fixed and back on the road safe and worry free. 5 stars!!

Kathleen Jennifer Tafler

Awesome experience with Chris Cheevers at Budd's Chevy in Oakville. Great communication and really made everything easy.

Michele Vermeltfoort

Thank you Daniel for an amazing experience. Not only did we get a great 2018 Cadillac XT5, Budds and Daniel made it so easy.

S P

Best service experience I've ever had at a dealer, and I've owned many European and Domestic luxury cars in the past. I currently have an older (2001) Cadillac, which I've kept far longer than I ever intended, and Budd's jumped right in to fix my car, when several other local shops turned it away due to complexity and vehicle age. The car was not driveable, and required a tow from CAA. Right away, Budd's did an incredible job diagnosing a very difficult and elusive electrical problem, and finding the correct solution. I was kept informed of each step along the way, and the process was fully transparent. Truly an honest, reasonable, and hard working shop, which treats its clients fairly and with respect. A huge thanks to Jim, and the entire service team that got my car back on the road. I look forward to my next (non-emergency!) service visit with you, and will make you my first stop when the time comes for a new (or CPO) Cadillac.

AJ L

Overall pretty poor experience. They treat you well initially then change completely the moment they think they won't get a sale out of you. Had to call multiple times despite promises to get back to me. Just gave up.

JAMIE MENDELOVITCH

In November 2013 I found a Cadillac CTS in Auto Trader that I thought I might wish to purchase. I attended at Budds late on a Saturday afternoon with my wife, who immediately let me know that she didn't like the color and was strongly opposed to the purchase (she now loves the car). Bev was our salesperson and she performed like a pro in a difficult situation. She was calm, very pleasant, focused and helpful. She went the extra mile to ensure that I was satisfied with the deal. When I took delivery, she personally took charge of introducing me to the features of my new vehicle. Full marks to her on all counts!

Fred Capobianco

An insightful and pleasant experience involving this establishment. Work was done as promised and on time, within the midst of a busy seasonal time period for the dealership. Shane, the service manager was personable and took extra time to thoroughly explain the issue involving my vehicle. This helped me understand the root cause and the complexity of what led the problem occurring. The location itself is clean, orderly, organized and spacious. They are set up to handle good volume. They are also conveniently located within easy access and proximity to the QEW. Highly recommend for Cheverolet and GM owners.

Carol Schultz

Fast friendly & courteous service including the driver who picked me up & brought me home. It was nice to have a complimentary car wash, all done in a reasonable time & the price was right.

Crypto Bull

My first visit ever at this place. After being towed in because my car died, I was greeted with a smile. Jim Treen took care of me, he's a no BS kind of guy and honest, and that's what I want. I could tell by his laboured hands that he understood repairs on automobiles; MOST important in my books when it comes to front line service. Very happy with the service. A+++ folks, good on ya!

J Larpan

Thank you to Juan and Shane for the excellent and personalized service that I always receive at Budds'. My wife is pleased with how her SRX is performing.

Charlotte Segouin

Chris and Bounsay made my experience of buying my new car one of ease. They took the time to ensure that I was comfortable and well informed before and after my purchase. I would highly recommend them to anyone who is interested in purchasing.

Abdullah Ahmadie

I am so disappointed this time from the service which i received i order ashtray part for my ATS in October 2019 to shane the manager, since that i am try to call and ask, everytime they transfer my call to one another and reply me for three months that we have ordered it may takes a few weeks. Still i am waiting for my part!

Jeannine Rowe Marmen

Best customer service I have ever received from a service department. Their service manager and staff go above and beyond to look after you. Totally impressed with their professionalism and service!

Dave McCall

Great people and a great facility. Professional, and timely transaction and delivery. I'd buy from Budds again

Jessica

My review is in regards to the service department. I had sent an email letting them know that my lights had been left on and my battery was drained. (I always leave my lights on the AUTO setting) A few days earlier they had approached me about a few lights that were out on my car when I was having my oil changed. Ironically one of the lights out was a parking lamp which happened to be the setting my lights were left on. The day I sent the email I received a call from the service manager and I was really disappointed with how he handled my complaint. He basically let me know that it must have been my fault in one way or another and let me know that the person who serviced my car had worked there for 20+ years (as if he couldn't have possibly left my lights on). At this point I just started agreeing with him to get off the phone, he didn't call me to help he called me to tell me it was my fault. In the email I sent I had said the headlights were left on and he was telling me my headlights would have drained my battery overnight. True. So I checked my vehicles manual to find out what setting my lights were left on and it was in fact the parking lamps. I also wanted to see if an alarm went off when the parking lamps were left on and it didn't. I called him back to let him know this and he just began talking over me and telling me they still would have drained over night. Not true. He also told me to ask any mechanic, so I did, I happen to know one who's a family friend and he said it is possible for the parking lamps to take a few days to drain the battery. Now as a driver I should have checked my lights but because I leave them on AUTO they go on and off on their own. Silly woman I am. I didn't want my money back, I even told him this, I just wanted to let him know what happened so that maybe they would take it seriously enough not to let it happen to someone else. The big reason I'm giving one star is for this next part. After getting off the phone with him the second time, about 10 minutes later I got a call back from him wishing me a happy Valentine's Day. (It was Valentine's Day when I sent the email) I took this as more of an insult to me, creepy and very unprofessional. I won't be going back. P.S. my Valentine's Day was wonderful :)

Adrian Ratelle

Walked in with no appointment, got oil and filter change right away. Car was finished and washed before I was done looking at new cars.

Jasmeet Dhillon

Excellent experience with our salesperson Bill. We bought a previously owned vehicle and he was very helpful! If I was looking to purchase another vehicle I would recommend him and this dealership.

Jake Smith

My recent purchase I've been a GM Customer for the past 20 years. My entire family has dealt with Larry Middleton for their auto needs for decades. He has earned my trust over the years and know that he has my interests in mind at all times. If it were not for Larry, I would not be a GM Customer. Larry conducts himself with honesty and integrity and with a high degree of professionalism. Larry's knowledge of vehicles and experience in the car industry is a resource in itself. Larry's commitment to Customer Service Excellence and his old school style "paper and paperclips" is valued and appreciated as he is very thorough with everything. Larry promotes the product he sells with true passion and great vigor and is always there for you after the sale and will even check in with you periodically. It's definitely very comforting to know that there are still Sales professionals around Larry Middleton whom genuinely care about their Customers and is one who does not pressure or push his Customers through the process. Thank you Larry!

ted cooper

We had done all the leg work in exploring the market prior to making a purchase. We went to Budds' and were met by Bill Coombe. Bill was most knowledgeable, and very helpful. He did not apply any sales pressure, but rather just answered questions. Bill is the type of person who got to understand what we wanted, and helped us with our decision without making us feel obligated. We ended up purchasing a 2015 Equinox, and when it was ready for pick up, he made sure we were comfortable with all the controls and options. He was also very insistent that we give him a call at any time if we had any concerns at all. With Bill's help, we had a very enjoyable experience, and we would not hesitate to recommend him to anyone considering making a purchase. Bill, and all the staff he introduced us to, were very friendly and welcoming, from the receptionist to service to financial and the management team.

Travis Young

Great service, pleasant advisor and very accommodating staff. Vehicle was washed and vacuumed before I left. Thank you Budds Service 5 stars all around !!!

Marcia Dunlop

Budds are the greatest, I've dealt with Budds for years with BMW and Cadillac, today my husband bought a Cadillac XT5 and the service as usual is terrific. Terrific service department with Shane and his team as are the salespeople. Budds will never let you down.

steve jones

The staff was really genuine and knowledgeable.This is my second truck from this group. Budd's is #1 in the area for a reason. I hear not so great stories about other dealers. You really need to stop in and see these people if service means something to you.

Helen Lee

The team at Budd's is amazing. They're helful, courteous and put a smile on my face everytime i go in. The fact that they wash your car upon every visit scores big points with me. The team is exceptional, highly qualified and extremely personable. A pleasure to work with!!

Ken Latvanen

Basil Silas is always very knowledgeable of the newest models and the Service Department is amazing.

Stanisa and Olga

Positive experience with Dilan, sales person. He was not pushy and made our purchase to run smoothly. Overall we are very satisfied.

Damir Ibrahimagic C.E.T.

Recently bought a Cadillac XTS4, they seem very knowledgeable, great service, on time...very pleased so far. keep up the great work. Damir

Tina Ciprietti

The staff of Budds Chevrolet were awesome and very accommodating during our recent dealings with them . Our Salesman Bill Coombs is professional and the best ever , Rob , Business Manager , Shane , Service Manager and the rest of the staff were beyond helpful and pleasant . The only negative thing I would say is not about the staff but the owner . We purchased 2 vehicles that day and he never once thanked us for our business or introduced himself while he was in the room with us . We made 2 big purchases and a little pleasantry would have been nice . 5 stars to the staff of Budds !!!

Abdullah Akbar

Not bought a car yet from here but m so happy with the service I am getting from this dealership specially Mr Farid Bunni I have not bought my car yet first I started looking into American vehicles from Cadillac Now I am going to purchase in couple of months New corvette from Mr Farid Bunni he is very patient and answers my every question very professionally. He is very kind and Honest person. I wish him success in future.

Scott Lamb

Wxcellent service mentality. Always easy to reach and book an appointment. The Cadillac ATS is a great car.

Remax Mario

Great dealership even better sales man Cam is great best car salesman i had the pleasure to deal with, Cam is my guy now for any vechicle

Fred Williams

My 2018 Silverado was the 2nd vehicle that I purchased at Budds with the help of Kat. The first was a 2013 Sierra. I would not hesitate for a second to advise someone to speak and deal with Kat when they want to purchase a new or used vehicle. She is extremely knowledgeable and very friendly. My wife and I are already planning on dealing with Kat for my wife's next vehicle. After browsing the Internet and searching for vehicles, it always seems that Budds has the best prices anywhere in Southern Ontario. I now realize, just head to their website to find our vehicles.

Ted Miller

Satisfaction is NOT Guaranteed! Despite having a written guarantee sitting in the salesperson's office about how if within 30 days or a certain # of km if you find the car doesn't suit you, there is a no hassle guarantee. They refused to honour it when I bought a one year old used car from them and had THREE things go wrong in 24 hours. They said the only way they would honour it is if something so major went wrong that it couldn't even be fixed. 3 issues in 24 hours seems like a reasonable reason to return the car and exchange it for something else, so clearly that 'guarantee' is just to lure you into a false sense of security. Or are they taking advantage of a woman who came in to buy on her own??? Either way, it is beyond belief that they try and promote themselves as being pro-customer service.

Iron Face

Very happy with my service. They treated me like their customer even though my car was purchased elsewhere.

Vince D.

Our family recently purchased a vehicle from Budds' Chevrolet Cadillac Buick GMC on the South Service Road. We haven't purchased many cars in our lifetime, but I can tell you it is one of my least favourite things to do. Our experience with Chris Cheevers at Budds' was much better than I expected. Chris was a no pressure sales person with a drive to get us into the vehicle we wanted. The refreshing part was that there was none of that fake pomp and circumstance that you would normally encounter at dealerships. You know the feeling where you're left thinking that you got the wool pulled over your eyes. Both my wife and I agreed that we felt we got great value and genuine service from Chris. When the car was delivered, Chris spent the time with us going through everything and encouraged us to contact him should we come across something we don't understand. Just today we got a follow up email from Chris asking how were doing and his offer to help should anything come up. Again, a sign of continued support even after we've driven away. I would highly recommend Budds' Chevrolet Cadillac Buick GMC and look for Chris and he'll give you the same straight up approach. Happy car hunting

Lei Shen

Best Cadillac dealer indeed! I found the model I'm looking for with the best price at Budd's after talking with several dealers in Toronto and Whitby area. Feel so fortunate that I reached Jason at last minute and had great experience with Jason and Daniel in getting my new XT4 here! Thank you!!!

Helen James

Had a wonderful experience purchasing a new vehicle from Chris Cheevers and his team at Budds Chevy. Great people and great service!!

The Strickleys

We recently purchased a new vehicle from Budds Cadillac from Daniel Poutsoungas and the experience was fantastic and seamless. Daniel has a great enthusiasm and professionalism when dealing with his customers. Upon finalizing the deal we met with Rob Powell the Business and Finance Manager which was another great experience. We also had the opportunity to deal with Juan Orozco as there was a couple of touch ups that were needed for our new car. Juan handled it like a true professional and was amazing to deal with. I would recommend dealing with all three of these professionals when buying a car from Budds. Great job and I will recommend to friends when looking for a new car.

Melissa Vanatte

Daniel. P was my salesman. He was awesome to work with! I told him what I was looking for and he went above and beyond with helping me find a great vehicle!

Bill Smedes

The service at Budds' is very good and the people are friendly and knowledgeable. We felt we got a fair price and it was ready for pickup as we requested.

Abrar Ahmed

My Mother financed a vehicle here 2017 Cadillac XT5 and it was a great experience. Cameron the sales person was great and the service was the best it can get. The finance guy upstairs we worked with was great as well. Both of them made the process simple and easy. Over all a great experience and will certainly recommend this dealership to family and friends. Hands down to Cameron for great service !

Janet Bush

Everything about the car purchasing experience at Budds' Chevrolet was exceptional from the fabulous new facility to the outstanding service to the product itself (the zippy little Chevy Cruz....I love it!) What a pleasure it was to be dealing with the quite delightful Henry Drodge,who could not have been more helpful or more accomodating. Nothing was too much trouble as was the case with everyone with whom we came into contact. This indeed is something we have come to expect of Buudds' service over the many years that we have dealt with the company. Thank you for making this such a pleasurable experience for us. And a very special thank you to Henry!

Mike McArthur

Great! Service dept, Sean and Jim advisors helpful and great followup , ! Also service Mgr Shane took time to make sure My truck was ready to go , and explained all services done for me Thanks very much , for trust and quality service .. also shuttle to burlington with Al was very much appreciated . Teamwork ! ????

Lisa Chevy

Buyer beware! there's a $200 coupon that Chevy is not offering to anyone. Latisha and Casey from Chevrolet Canada stated that this is available to everyone. choose ford or Dodge instead. More trustworthy 0/5

Seyed Alavi

Dropped my car for a regular oil change. They said it takes less than an hour , so I decided to wait there. I had to stay for three hours and wast a hole day for just an oil change!!!! I was using another Chevrolet service centre for 5 years and this never happened for me before!

osmond mortley

Help a friend with a purchase of a vehicle. We received very good service.

Kevin Stubbe

We just purchased a vehicle from Budds and were very impressed with the dealership and Basil Silas our sales consultant. They are very service oriented and went above and beyond expectations to make a deal happen.

Lucas Selg

The service is outstanding, the staff is wonderful and has been more then respectful and understanding. I am a residence of the town of Milton and will not go to my local Cadillac as they have shown zero professionalism. I would like to specifically thank the service manger Shane for his expertise on getting the service done on my Cadillac! If it wasn’t for the team at Budd’s I would have sold my Cadillac, thank you. I am more then happy!

Brad Thomson

Budds changed my opinion about dealerships. 5 stars Great dealer....kept their word....worked hard to earn my business....pleasure to deal with....made sure I was happy and informed about products from financing to the vechile its self...no surprises! I dealt with Cameron in sales and Rob the business manager, both fellows made the transaction easy. Happy customer

Andre Archer

Absolutely wonderful people. They treat you exceptionally well, making sure you are well looked after. I can't say enough.

Ashmit

Juan and the entire staff are just amazing at taking care all your needs. They treat the car as if it was their own. Excellent service, great overall work on the car and they make you feel like family. We appreciate Juan and the entire team. We are Budds customers for life.

Andrew Mansfield

Nice lobby to wait on with coffee and all. Polite staff, easy to book appointments, even same day.

Don Harp

Big Disappointment with the Quality of the service or lack of. Not Professional, Not Friendly, Not Good! I will be looking to get any warranty work elsewhere

Kevin Jephcott

Been having my vehicles serviced at Budd's for several years. Always a great experience. Big shout out to Caitlin.

Rita Dawood

From choosing the right vehicle to choosing the right payment plan, my needs were addressed in a thorough yet efficient manner. The Sales Representative was very attentive to my needs as a first-time buyer, ensuring that I was aware of the car buying process in order to make informed decisions. I had different options presented to me with ample amount of knowledgable information which gave me great confidence in financing my new Chevrolet Cruze LT 2015. I would highly recommend Budds' Chevrolet Cadillac Buick GMC to my family and friends.

Paul Nadason

First time around and it was excellent. The service manager was great. Jennifer the service advisor was very friendly and helpful. I will come back and will also recommend people I know. Thanks

Saira Khan

Great place to buy Your new vehicle! I was looking for My new car for quite some time and after visiting Budds Chevrolet and meeting with Daniel! I knew I will be buying from them no matter what, Daniel is honest, well experienced person, care for me and consider my needs first rather then imposing any sales tactics, highly recommended!!! And I have no hesitation to return in the future

Stephanie Schneider

Awesome experience and quality vehicles!!! Bought a used car from here and the service was amazing! Bill was fabulous and lovely to deal with. Will return :)

Joseph Carri

I have been a Budd's customer since we came to Canada in 2005. So when I needed a new car it was natural to go back to Budd's. The Budd's team, specially Basil Silas and Buonsay Osylaphet did an excellent job off explaining features and benefits and available options. I came away a some time later with a new car, and feeling of satisfaction. I have absolutely no hesitation in recommending Budd's to anyone shopping for a vehicle.

webcam989

Bought a used car from them, paid for an extended warranty. Was told that this car would get a completethe once over before I was handed the keys cause it was Chevy certified and in 3 months I had to get my breaks serviced. And was asked to pay half the cost. Now what was the whole Chevy certified thing?? A money grab? Cause I shouldn't have had to get my breaks done after 3 months or the 8k I drove.

Dan Louther

Bought a used vehicle over the phone, came 200kms picked it up & drove away.Two thumbs up!!

Jay Bowles

Juan is great! Professional, courteous, thoughtful, goes above expectations to give a wonderful experience. My wife and I are always very pleased with the service we receive at Budds GMC in Oakville! Highly recommend them!

Helene Forbes

Having purchased four cars (Beverley Watt, you're WONDERFUL) and received 15 years of GREAT service (many many thanks, Jim Treen), I am more than qualified to say Budds' is a fantastic partner in covering all of our automotive needs

Angela Cornacchia

We are very pleased with our salesman “Chris” He was very professional and went out of his way to schedule his time in order to deliver our car. We recommend budds dealership to anyone who needs to buy a car.

Peter Gingras

I took my 2004 Saab Areo 93 cv to Budds for a seat belt recall. They have me a quote and did an excellent job fixing a number of small repairs, promptly and at a good price. Budd's seem to be connected to the local Saab enthusiasts, and are committed to keeping as many Saabs on the road as they can. Three cheers for Budds.

Fred Marini

Totally professional excellent service this is how a dealership should operate ...took my car in upon arrival the service manager Shane assigned a service technician Jason immediately and had a summary of work completed quickly and efficiently I would highly recommend this dealership

Shreya Ghose

I am a returning customer and carry forward my pleasant experience with the dealership after I first interacted with them two years back. I found Basil Silas very friendly, with an excellent in depth knowledge of the products. He understands the customer's need and financial ability and synchronises the two into offering a product best suited for the customer. He is honest and upfront in discussing all pros and cons and offers advice you can bank on. He never pressurises anyone to go in for some particular product and maintains a very good relation with his customers. I would certainly recommend him and the dealership to people I know. I am also pleased with the professional and courteous way the dealership caters to after sales service. I am definitely a very satisfied customer.

Arlene Isaacs

Routine service was not done as requested when I booked my appointment. I mentioned that the engine light came on and that was all they focussed on. Now I have to book another appointment and take more time off work.

Chang Park

I was impressed with the atmosphere of the show room , i.e. very clean and well organized. My sales consultant Farid Bunni was very friendly, polite and professional. He reviewed all the sales documents in detail to ensure that everything is in order. When the car was ready for me to pick-up, Farid offered me a ride from Richmond Hill to Budd's in Oakville. This extra mile is much appreciated. Very positive experience and highly recommended.

Ernest Shanly

Excellent staff. Farid was great and the price of our new car was the best. No hassles and easy to deal with. I recommend Budds for your next GM Vehicle.

Imran Qayyum

Excellent service every time!! Highly recommended dealership. They've always assessed the vehicle and advised me on what service is needed and what items can wait...always treated my vehicle as their own which is a very refreshing and highly appreciated approach.

David Wyllie

Have been looking for a truck for sometime... Chris Cheevers helped me find the PERFECT truck! Very professional and knowledgable! Thank you Chris!

Julian Patteson

We have leased three Cadillacs from Budd's and Farid Bunni has helped us each time. We are very pleased with the high level of customer service provided by Farid, including the extra time he takes to go over our contract and explain the features of the vehicle. Farid always follows up with us later to see if we have any questions or concerns. We are return customers to Budd's because of this excellent level of care and attention...Julian and Louise Patteson.

Rob Sutherland

Good bunch of folks at this dealership. Jobs are performed professionally and with courtesy.

Mark Bull

Beverly Watt is honest, professional,knowledgeable, friendly and very helpful. I would strongly recommend anyone dealing with her for any new or used car needs.

Patrick Murray

Cameron Ernst was great answering all my questions and helped me throughout the whole purchase process. This is the second car I have purchased from Budd’s Chevrolet Cadillac Buick GMC. I highly recommend this dealership.

James Pedlar

My experience was excellent. Staff was knowledgeable and courteous. Help was provided with out any pressure to buy or push to any specific model, it was all about what would work for me.

Michael Derlick

Fantastic customer service! They are very communicative with what need to be done with repairs, and offer a variety of services to help the customer get from A to B if they are without a vehicle during repairs. Highly reccomend.

Lou Vigna

Upon my arrival I was promptly greeted in the service bay intake area. The work on my vehicle was done promptly and expeditiously.

Images In Time

Excellent service. The vehicle always goes in on time as scheduled. The mechanics are very knowledgeable.

Kathryn Gillen

I had been looking in earnest for a great used car over the past month. I had truly almost given up and was going to keep my current vehicle for another year. That's how bad some of my previous experiences had been with other dealerships and salesmen. But then I went to Budds Chevrolet and met Beverly Watt. I'm not new to car buying but Beverly was my first female sales consultant. She was exceptionally knowledgeable about the car I was interested in buying. There were no heavy handed pressure tactics or outright lies that I'd sadly grown accustomed to with many male sales people (not to say there aren't some good ones out there). I felt comfortable with her,like a friend, but she was always professional and looked after my every need and concern. I ended up buying a 2016 Cruze and am very happy with my choice. I will definitely be recommending Beverly to my family and friends.In fact, my sister and sister-in-law have already been informed. Thanks again for a pleasant buying experience.

Jim Garfield

I very much enjoyed the experience I had with Budds Chevrolet. Everyone involved in the transaction was informative, courteous and professional not mention the oustanding facility. I would highly recommend visiting Budds Chevrolet when you are in the market for a new or used vehicle. .

Jamie Thain

Service good, friendly staff, they need comparatively to my other car dealer they extra drivers on in the AM. They would be five stars other than shuttle driver wait time. I waited an hour the other day and finally took Uber. The drivers themselves are all excellent they just need one more from 8-11 and 4-close.

John Foster

Juan in Service is awesome. I only come in a few times a year and he knows me by name. Manager is nice too. Always super helpful. I know it's dealer pricing and it sucks, but in this case I think there is value in it.

Paul McDiarmid

Sales = 5 stars Service = 1 star (quoted my wife a different amount than they quoted me for the same work)

Steven Lukac

I had a great experience at Budd’s when I recently brought my car in. The service was prompt and all my interactions with Jim & team were very professional. Thanks guys.

Leigh-Anne Dochstader

I recently purchased a 2010 Equinox LTZ from Budds Chevrolet, Basil assisted me and was great to work with. All my friends are jealous of the great new ride I have and the price COULDN'T BE BEAT! I will recommend Basil and Budds to all of my friends. Rob Powell was also great and kept me in the loop the whole process until I picked up my car. I was really impressed with how great the service was and I was never treated just like a "client" buying another car.

aefah

I was looking for a Buick Enclave. Every other Buick dealership offered the status quo. Bill Coombe, however, went over and above the status quo to attract my business. I was treated special. I mentioned to Bill I still think I'm dreaming - considering the experience. The finance manager, Rob, was also great! Both Bill and Rob followed up with me almost daily until the vehicle was ready for pick up.

Dana Goodfellow

After dealing with many other dealerships who brushed me off, or wouldn't help me with the car I wanted, It was so nice to experience the staff at Budd's go out of their way to accommodate me. Their service is 10/10! The friendly, caring staff is awesome! Farid helped me with the deal and set up everything so getting my new car was seamless! I will be going back here for the next car I need.

Adam Difo

Facility was warm and inviting.The staff answered all my questions and were very transparent! My sales consultant Beverly Watt was amazing (5/5) and so helpful when I was in need for a new vehicle. Thank you Budds' Chevrolet team! Adam.

crt towing

I would like to say thank you very much to Bill Coombe for going out of your way to find me my new 2016 denalli with all the toys I wanted . I know you go out of your way to please all your customers. This is why I haven't ever hesitated to refer anyone to you You are the best Bill keep up your great work

Rc Farm

Beverly was great!! Bought 2 cars very easy to deal with

Elliott

Quality service, done quickly. They performed all the services I had requested with some additional inspections. They informed me of additional services that could be completed, without making me feel pressured to have them done right away. I would recommend any dealership with the Budd’s name attached to it.

Gary C

Very pleased with the vehicle received, the salesperson's service & attitude and the value they provided for my trade-in. Taking delivery of the new vehicle took a few days longer, but things worked out fine.

Frank

Very helpful and kind people ,great service and Shane the service manager is great with explaining things ,I've been to 4 dealers so far and these guys are the best ,they take care and pride in there work and from my experience that's hard to find ,thanks budds Chevrolet ????????

Container Deliver

Budds service is Great. Juan did a great job getting my truck back to us ahead of the time quoted. I will go back again

Whagetdun

Recently changed dealerships and was greatly surprised at the way I was treated here. Not only are the staff respectful and down to earth, but the services are done efficiently. My service advisor, Jennifer Peaker, sat with me to discuss the issues I was having with my vehicle and came up with an in depth plan of action. Not only explaining what should be done, but also why and how they would correct my vehicles issues. She never made me feel like I was being rushed or up-sold on anything. As a woman who doesn't know very much about cars, I was often reliant on other peoples advice or turning to the internet to try to compare prices, but they put me at ease with their knowledge of service and didn't leave me feeling as though I had been ripped off. I would highly recommend this dealership to anyone looking for peace of mind when having services done. You're vehicle is in great hands. I will be purchasing my next vehicle from them as well.

SameerR

Exceptional customer service from Sales through to Service. Very helpful service staff, low pressure sales folks. It's a pleasure whenever I go there.

Ibrahim Altamimi

Can't describe the amazing experience! Ultimate Customer care coupled with reliable service and accurate timing. Juan by far gave the great impression but in general the staff are extremely friendly and polite..

David Lowe

Bill Coombe made the whole buying and trading in experience very simple , he was honest and upfront about the value of my trade in and I believe he worked hard with his Manager to get me the best possible trade in price ( and it was , because I shopped around other dealerships and Budd`s trade in price was the best by far.) I found his approach during the negotiation process to be professional but also personal which was one of the deciding factors for the purchase. He managed to get the features and products I needed in the vehicle at the price point I wanted . Overall a great experience and I would recommend Budd`s and in particular Mr Bill Coombe. Dave Lowe Grimsby , Ontario

Gord Brik

Budd’s ( ie. Juan / Service Mngr ) took great care of me and my Caddy. Service was great as the problems were quickly diagnosed and remedied. Another perk was the Cadillac Concierge service provided by Budds. I highly recommend anyone who requires to service their Cadillac to do it at BUDD’S. GB.

Anthony Pelletier (Kali)

Excellent dealership; the people are friendly and helpful. Cameron was an excellent sales person, very knowledgeable and professional. I'll definitely be coming back here!

Ahmed Qassim

Cadillac XTS 2019 excellent style and comfort. It is like riding on your living room couch. Plenty of leg room and no one is cramped. Beautiful car Driving my XTS is a pleasure. The luxury, comfort and smooth ride add to an enjoyable trip. Running around town is a pleasure too. Has many great features to make my ride enjoyable especially the ride, seats and audio options.

Eugene Chuckryk

I have been going to Budd's for almost two years and I have to say that the service department has been great. Every time that I've needed advice or work done, they've treated me as if I was the owner. No matter how small or large the task, their advisors have been totally on point. If they say that they are going to do something, they do it. This last visit Caitlin Mcleod was excellent. At Budd's "good services" aren't just words, it's the way things are honestly done!

Tarinder Dosanjh

Walked into this dealer today thinking I would trade my Cadillac Escalade in for a newer Gm vehicle walked across the whole showroom while sales agents looked at me seen a white stingray I liked, looked at it standing for 5 min while sales agents walked by me (free not helping anyone) didn't feel apprishated walked out not one sales person came up to help

Christopher Black

Contacted the dealership multiple times for paperwork that was much needed!! never got back to me because they didn’t want to do the work to find it. Pretty disappointing

Peter Punshon

Budds Chevrolet is the place to go if your buying a car.The sale person that looked after me was tops and to buy again that would be the place.

Ben Peres

Simply Awesome!!!!! **Shane's professionalism exceeds expectations. - A pleasure to deal with. Juan also strives to assist in any manner !! Fast friendly service from all staff that I have dealt with. Budds' is definitely my go to for expert service!!! .....Wonderful dealership !

Jose Burguete

Service experience has been very positive. Always follow up with reminders and are generally quick to get oil changes done. Also had a warranty issue with my windshield which they took care of without any hassles or pushback.

Elizabeth Micallef

Juan is very responsive to requests for vehicle service. He is easily reached buy phone email and text. He responds quickly and professionally and insures he provide correct information and thinks ahead for other needs. Juan is a top notch customer care professional!!

Mark Sanders

Budd’s Chev has an excellent sales and business team and it was pleasure doing business with them. Both Chris Woronchanka and Robert Powell were very easy to deal with and I was able to text them both at varied times of the day and night and they would take the time to get back to me even on their personal time. I would recommend this dealership to anyone.

Jonathan Manning

Always great service, jim treen is hands down best service advisor around ????????

Paul Newhouse

Jim (James) was the most straight up service rep I've ever dealt with and I'm on my 14th car. Thank you. Always quality and professional at Budds. I feel like I pay a premium but I've never has a reason to go back as a result of something not bring done right and they even clean my car. Thank you. Paul N.

Larry Poutsoungas

It was great, great service and I even bought a vehicle, so happy, thanks to Daniel Poutsoungas

Coline McWilliam

Always receive amazing customer service at this location. They go above and beyond and never keep you longer than promised! I also love the drivers Dan, Cecil and Brian. I will continue to come to this location for their excellent service.

Dave Buckland

I purchased a used cadillac ats about a month and a half ago when I test drove it the radio was malfunctioning and freezing. I was told that a radio would be ordered immediately, witch they did! The night I picked the car up it begain to rain driving home. I noticed the back wheels of my awd car kept letting loose and spinning my back end out. I texted the sales man immediately and he instructed me to speak with the service department so I did and they said they would look at the tires when I brought the car in to have the radio replaced. I was informed that my tires had enough tread to pass safety so there was absolutely nothing he could do for me. He told me to speak with the used car manager and I pretty much got brushed off by him saying the same thing. A couple days later I had following my wife home in our truck that was in 2wd in heavier rain and I as followed her half way around a slight bend my rear tires let loose in the rain yet again but this time I could not correct the slide! I ended up spinning 180° completly facing the wrong way.. So here I am just purchased a $30000 car and forced to replaced 2 tires because I fear for mine and my wifes safety.. the car itself is fantastic my absolutely only complaint is the poor service that I recieve about these dried out micheline tires... oh and I have been a 310S auto mechanic for 10 years and have worked at dealerships before and have seen this problem before but atleast where I worked they honored there sales a litter better not brush you off once the sale is finalized.... so yea love the car but will not buy from buds again...

Patryk Kocon

Hands down best dealership you would want to purchase your vehicle from. Great customer service, great sales personnel. Thanks Budds Chev!

brosa02

Always outstanding service. Professional, courteous staff. Shane McGinnis is such an amazing service manager. He took care of my car and gave me a rental so that I was not inconvenienced. I will trust my vehicle to Budds only.

Helen Radin

Bought my first new car..fell in love with the GMC Terrain..Had a wonderful salesman..Bill Coomes it was a pleasure doing business with you..Thankyou for everything you did for us..I love my new car!!!!!!!

Chad Harper

My experience with Chris and Budds in general was a delight. I was in the market for a replacement vehicle and was indecisive as to which brand to choose. I considered both new and pre owned. Chris was an outstanding embassador for Budds through his respect for time commitments, his proffesionalism and thorough knowledge of the vehicles we reviewed. I was surprised as to how much I enjoyed the experience with Chris. Purchasing a vehicle can be a daunting task that is quite overwhelming, Chris was excellent at outlining the options in my budget range and more importantly, that fit my personality. Mr Cheevers made my overall time with Budd's relaxing yet focused on the goal at hand. Ultimately I purchased a brand that was not in that inventory, however I was so impressed with Budd's and the calibre of their staff that I ended up purchasing another vehicle that was once in their inventory. The fact that the vehicle was from Budd's closed the deal for me. Thanks Chris!

Michael Campoli

Dealt with Bev Watt on the purchase of a 2017 Corvette Z06. She was a pleasure to deal with and made the buying process very pleasant and easy. I would definitely recommend Bev and Budds Chevrolet to anyone. Great courteous helpful staff.

Nasir Hoshmand

The service is not bad, but overall experience was very poor. Overpriced and I don’t recommend others to go for service I feel that they are ripping the customers off. It is very big shame for massive company with well known name in the public to cheat.

Raymond Choi

The reception desk women (found online her name is Heather Ladley) is EXTREMELY RUDE. I was there to ask if I can get a license plate frame that has a Budds logo on it (usually this kind of item is a promo item and give without any cost but I was willing to pay if they asked). I've recently moved to Oakville and didn't have a license plate frame on my car so I wanted to have one from the location where I would get the service in the future. It was my first visit at this location and was excited when I looked around inside, service area was well maintained so I was glad that I could get the service here in the future. BUT I guess it is not gonna happen. This women was ok when I first asked for the frame, but she brought only one so I asked if I may get another one and she said what car I drive, so I answered Cruze and she said it won't fit because of the shape of the bumper. So I said ok and went outside, and I saw a same car as mine that has a plate frame on it so I went back to her and said looks like it fits to Cruze. Her reaction at this moment was unbelievable. She said "I DON'T HAVE ANY" and looking at me like "GO AWAY". It is funny because dealer would never run out for the plate frame since this goes to all new vehicles they releases. I am not here to cry and complain because I didn't get the frame. But as a person who was in the customer service industry for long enough years, this is definitely not the way you treat the customers. If anyone in the management at this location see this, please send her some customer service training centre as she is not ready to greet the customer yet. And good luck. You just lost your customer and I would rather go Applewood Chevy.

Evan Williams

Didn't end up buying the car due to a difference of opinion with my wife ... ... But Chris W was literally the only car salesman I talked to (went to 5 dealerships that day) who treated me like a human being.

Nicole Romkema

The work that was done on my car was stellar. What I was not happy about was the fact that I was told that a shuttle was coming to pick me up. I told them that my husband could drive me but they said the driver had already left the centre. I live about 10 minutes away. After waiting an hour and a half I called to inquire as I was now running late for another appointment. To which I found out that the shuttle service had never been asked to come and get me. Bad internal communication unfortunately.

Anthony D'Costa

What an experience! Juan, the concierge took care of my issue(check engine light) the moment I drove into the garage. He informed me about the potential issue and costs that could arise from it. Thankfully my vehicle was covered by warranty and I was on my way out in less than 2 hours!!! 2 hours, unreal. Aside from the service, the team even took the time to give my car a quick wash. Remarkable. I cannot be happier with the outcome.

James Powell

My kind of service expectation, professional, informative, great discussion of options, test drives making my final decision easy, a great 2019 SUV Cadillac XT5. Cameron is a great representative of Budds Team and he made my final decision easy.

Gary Swartz

Great dealership! Wonderful people. Enjoy taking my car in for service.

kim lalonde

What a spectacular experience. From the moment I walked in the door I was treated with courtesy and respect!!! A special thanks goes out to my salesman Daniel Poutsongas and the sales manager Jason Blain who both made my transition to a new car seamless. Thanks again.

Jim C

Top quality customer service. We travelled from a considerable distance to purchase a vehicle from Budds’ and it was well worth the drive. Thank you!!

Scott Gallacher

So happy with the service that I had when I purchased my new Volt. Cameron explained all the details and really made me feel confident I was making a great decision.

Gary Quirke

I had the pleasure of visiting Budds' Chevrolet Cadillac Buick GMC dealership in search of a vehicle. Basil Silas the sales consultant was very knowledgeable, courteous and had a very relaxing style without the typical high pressure sales approach that I had experienced at other dealerships. I would highly recommend him if your looking for a new or used car. Robert Powell the Business Manager that I dealt with was extremely helpful and courteous. He put together a deal that was perfect for me and supplied me with the financial details in a clear concise manner. Again with a no pressure approach. Both these gentlemen should be commended for there great service and commitment to the brand. I would highly recommend to anyone who is in need of a vehicle to visit Budds' Chevrolet Cadillac Buick GMC. I am very pleased with the whole experiance and and absolutely love my Cadillac. Gary Quirke

Sergey Nekipelyy

Great service, I ordered diff oils for my truck, the person on the phone accepted the payment and advised that one of the oils needs to be back ordered and it might take a week, no problem. He called me next morning and said that the oil is in, apparently he went beyond his normal duties and arranged delivery from some other place nearby to get it faster. In general I have been pleased with Budds' dealerships (I also go to their BMW location), great customer service across the family.

dan booth

I needed 8 bolts to put a new box on my pickup. Budds was the inly dealer that had all 8. Everyone else only had 4 even though you need 8 to do the job.

Jason Goulding

Dealing with the sales staff was a pleasant experience. Very friendly and easy going. Did not feel pressured by them to make the deal. The used car I purchased was quite dirty on the inside and was told it would be detailed before I picked it up. When I did pick it up it was dark out so difficult to see but looked as if had been cleaned inside. Next day, in the daylight, I noticed it was still very dirty inside. Looks as if it was just given a quick wipe with a damp cloth and maybe a quick vacuum. Also, I put snow tires on the car the very next day and found I had to beat the wheels off the car with a sledge hammer, even though the car was supposed to of had its safety inspection a day or two earlier. I had a quick look at my brakes when the wheels were off and found all the brake pads to be partially seized in their mounting brackets. Was very surprised by this. I’m going to have to give the car a thorough inspection. That was my experience with Budds.

Angela Rao

I have always had great service and work performed on my 2016 GMC Acadia Denali at Budd’s Chevrolet in Oakville. Love the shuttle service while you wait, Dan is awesome! Would highly recommend this dealership for your vehicle needs.

Harley Bower

We have a SAAB. 9.5. And live over 2 hours of driving away. Parts are very hard to come by for this vehicle, however once I described my problem they ordered the required components, notified us when they arrived (only 2 days). Set the appointment- had the work completed within estimated time and within $20. Of original estimate over the phone. This business has a very large and very comfortable waiting room complete with free hot and cold drinks, vending machine and microwave. Service personal are second to none Would recommend this business to 1 and all.

E Lala

We worked with Chris Woronchank to find a car, he’s a really great guy and will go above and beyond to make you happy! We highly recommend this dealership, the staff is professional and friendly. We had a great experience here!

Kristian Prasek

Bought a used vehicle from them a few weeks ago. The experience was great. The deal was done over the phone and was quick and straight to the point. They gave me a good price for the vehicle I traded in. I drove from Windsor to look at the vehicle and they had it ready to drive when I arrived. Everything was well organized and no time was wasted. When I picked the car up it was clean and ready to go. So far no major surprises with the car and I've driven it pretty hard on a couple occasions. The only issue was the winter tires were not inflated to the correct pressure. The car calls for an unusually high 46/46 and their service department had them at ~ 35 - 36 PSI which eventually threw a TPMS light. I inflated them to ~ 40 PSI all round and haven't had an issue since. Will definitely consider them for any future vehicle purchases.

Rohan McLean

Another great morning at Budds! A quick call and prompt service as always. Can’t beat the reliability.

David Dodsworth

Excellent service!!! Budds set up my appointment very quickly. My cost was below the estimate and the work was completed sooner than promised. I was also provided a vehicle to use. The invoice and vehicle was ready when I arrived for pickup. Budds Chevrolet Cadillac Buick GMC Oakville is the No. 1 dealership. I'd like to thank Jim Treen and his team.

Dave Warren

We have been clients of Budds' Chev (as well as their other dealerships) for many years and have purchased numerous vehicles as well as having our fleet serviced by them. The service has been consistently exceptional and we always leave feeling very good about the overall experience. Jim in service always goes the extra mile to ensure the quality of the work and the level of service is superb. The pricing is always very fair and we always feel like we are receiving great value. The sales staff ( we have primarily dealt with Rod ) have been tremendous in sourcing vehicles and delivering them in such a seamless manner. I highly recommend this company and all the Budds' dealerships.

Jahanzeb Ali

I had recently purchased a 2016 Cadillac Escalade from budds, and at that time i noticed a few scratches inside the vehcile which the salesperson promised me would be resolved. I went back and forth 2-3 times and spoke to the sales consultant and managers too but they failed to resolve the issue to my satisfaction. I am not happy with their false promises and unprofessional body work.

J H

Basil Silas thank you so much for your amazing customer service and selling me my new SUV. Rob Powell thank you for helping me through the financial process and securing me a great interest rate. I would highly recommend Basil if someone is looking to purchase a new or used vehicle and Rob to get you great financing. Also the attention to detail and customer service went above and beyond from not only these two but the service department as well. Thank you Basil, Rob and the whole Budd's team. I will be sending people your way!!

Kris Aviva

A very friendly staff. Everyone is helpful too. Service is excellent. Sales price was competitive but the staff made the decision to deal there very easy.

Jeremy Zegers

Always friendly and professional staff. I go to Budds' over my local Chevrolet Dealer and the experience has always been well worth it.

Heather Robertson

Thoroughly impressed with the professionalism of this dealership. From the moment you walk through the door to make you feel welcome and that your in good hands. I won't take my Equinox anywhere else.