Reviews of Jim Pattison Toyota Victoria (Car Concessionaire)

Ronen Segall

Had a really great experience leasing a 2020 Toyota Tacoma from this dealership. Jesse Miller was our sales person. Super easy to communicate with. Was always responsive, even after hours, and upfront about features and costs. He even came in on his day off to make sure our vehicle delivery went smoothly. Hassle free, none of the usual run-around. Just overall great experience. Also had an easy time with Murray in financing. Fast, easy, and clear communicator when it came down to numbers. Thanks! Highly recommended.

Sasa Dodos

Bought my first brand new vehicle last June. Originally wanted a FWD but Nick was very helpful and easy going and advised my the AWD would be a better option for the simple reason of re sale value. He was easy going and did not pressure me into something I didn't need ( a higher trim model). Took my vehicle in for a service in December and was absolutely blown away by the attention to detail and customer service. I picked up my car and was very impressed with one simple gesture. After cleaning the inside of my car, who ever did it came across a nickle, he did not pocket it, throw it away or anything else but placed it on the seat so it was visible when the rear door was open. It's a small gesture but tells alot about the folks at Jim Pattison Toyota and the respect they have for their customers. I can go on and on about my experiences so far. As far as I am concerned this will not be my last vehicle nor service from Jim Pattison Toyota.

Panda Russ

I recently had a less than stellar interaction with a business manager named Murray while trying to do a lease buyout. Everyone has their off days and I hope that's what it came down to. At different times during setting up for the buyout I had contact with Gilles and Serge, both were professional and great. JP followed up with a call to see how my service was, I let them know there were some possible areas for improvement. The general manager reached out to me and wanted to know exactly what happened so that future clients could have a smoother time. I felt he listened to my concerns and genuinely wanted to do right by me. Overall would recommend for a new vehicle. Thanks JP Toyota.

Adam Ames

I’ve bought many cars in the past and one thing I can say for certain is that I’ve never had such an easy and welcoming experience as I did at Jim Pattinson Toyota. Cohan and the team are phenomenal and make the car buying process a very fun experience. Even got a full tank of gas on my way out! Thanks for everything!

Matthew Coates

An excellent experience with Jim Pattison Toyota in Victoria. Big thanks to David Andrews who talked me through the entire process of getting our new 2017 Camry for my growing family. He was very informative and answered ALL of my questions honestly (and it there were a lot). I was very skeptical and on my guard when starting this process with no real reason why. David quickly dissolved that and made me feel comfortable and excited about the next steps. By the end I was feeling great about the whole decision. He met me on 3 occasions and was waiting at the door for me each time. Even after driving off the lot with the new car he has followed up with me to make sure all is running well and if I had anything come up. Excellent customer service and great experience. Also a big thanks to Sales Manager Marcel and Financial guru Gilles who helped make the process go so smoothly for our first family car. Again big thanks to the whole team, keep up the great work.

paul q

I just recently bought a 2020 Toyota Corolla, it was a great experience. Jefferson was our sales associate, he was great to work with, answered all our question and more. I will for sure recommend you to my friends and family. Everyone there was very helpful and i didnt feel any pressure at all. I will for sure be coming back here myself. Thank you.

Janice Lam

October 28, 2019 Updated Review: So it's been a long process with Toyota to get our car alarm fixed. It's been going off randomly since the start of 2017 and it's been a huge headache to deal with and a lot of time spent on our side. I can confirm that our alarm is FINALLY fixed!! It's no longer going off randomly at different times of the day and night. I was unsure whether to give a 4/5 or 5/5 since I'm just really happy the alarm is fixed now. Dennis, the GM at this Jim Pattison Toyota Victoria Dealership has been awesome to deal with. He definitely calls back when he says he will and he's very prompt with dealing with our issue. I should've just gone straight to Dennis instead of contacting the Toyota HQ in the first place. Why I decided to not give a 5/5 is because we were told that we (my fiance and I) would be paying 1/3 of the bill, the dealership would pay 1/3 and Toyota HQ would pay 1/3. It ended up taking less than 4 hours to fix the issue so we ended up paying for the entire bill, which came to just over $200. If we ended up paying 1/3 of the total bill then I would be 100% happy. I mean, $200 to fix the issue that we've been pulling our hair out is definitely a good price, just that I felt like the "deal" we were told wasn't kept. Overall, I am really happy with Dennis at the Toyota dealership here. He is definitely striving for customer satisfaction and I'm just in disbelief that the alarm problem is fixed. It's been a long (almost) 3 year headache. Big thanks to Dennis for being awesome at customer service!

Stephen Johnson

I purchased a RAV4 from Ramsey at JP Toyota, and was very happy with the service I received. I went back and forth between them and Ford for several days, and Ramsey's manager Marcel spent a lot of time making sure I got the deal I was looking for. I appreciated the way they honoured my research and were honest about pricing with me. I never felt like they were trying to trick me, which was a fear of mine coming into my first purchase of a new vehicle.

vincent baart

Found the perfect vehicle for me here. My first time buying from a dealership, I was very wary. They were patient, took the time to explain the steps, and let me take it for the longest test drive in history. Very happy with the service and Greg was as good as they get; communicative, patient, easy to work with.

Megha Shukla

The staff is nice , however the car sold to me was asking for repairs within 2 weeks, brakes were not working properly, making noise and my transmission was in bad condition, when I went back to their repair centre they kept saying I need to pay more money, which is unfair . On top of it I was promised 3 free oil changes which they denied when I went back to for oil change.

Matthijs Terlunen

If not for COVID we'd high-fived everyone there for getting us a great deal on the newest car we've ever owned. Cohan, the salesman clearly enjoyed his job and that showed in his professionalism and kindness. It was very nice doing business with them.

BlingEtta

Just passed my Drivers test. Matt was very easy going and helpful. I have experienced many other car dealerships, but none like Jim Pattison Toyota.Loved the no pressure sales approach. Staff pleasant and eager to help me with my first ever car. Toyota Corolla 2016 sport. They are willing to go the extra mile for the customer. Overall a 5 star experience. Highly recommended

Mary Lou Bompas

We walked on to the Victoria lot and with in 15 minutes Tom Iliopoulus had found us the perfect Toyota for our budget and capacity needs. The new to me, 2015 Venza, needed a couple of items checked and repaired, Tom made sure everything was taken care of. All the staff worked together in a very professional and friendly manner. Everything we needed to drive away on pick up day was done to perfection. Thanks Tom

Jessica Newbigging

Thank you Reynaldo (sales), Jesse (manager), and Murray (finance) for a great experience buying my new Corolla SE! You were very helpful, quick to respond, and ensured I left as a satisfied customer.

Dakota Bateman

After a year long, extensive search for my dream truck - I finally found it! The team at Toyota Victoria were great! I love my new Tacoma and had a great experience! Thank you to Rhys in the sales department and an extra big thanks to Murray Donais Financial services manager for making our experience relaxing and enjoyable. My husband and I will send everyone we know to Toyota!

Lisa Bain

I just purchased a car with Tom Iliopoulos at Jim Pattison Toyota and it was the best car shopping experience I have had in a very long time. He was very professional and I really felt like I mattered. He has followed up since the purchase to make sure I am still as happy as I was when I drove off the lot. I highly recommend Tom!! Jim Pattison Toyota was worth the travel as I flew in from Vancouver to buy my Jeep! Arrived at 3pm and was out the door by 5pm heading to the Ferry to go back to Vancouver. Thank you again Tom, I tell everyone I know they should fly to Victoria to get their new cars from Jim Pattison and you!

Star Stuff

The best car buying experience I've ever had. I bought 2019 Toyota corolla last month. Reynaldo was my product advisor and he did the absolute best. The entire team was awesome, and the dealership was so friendly and welcoming. I am very impressed by Reynaldo's professionalism, friendliness and great communication. Everyone I dealt with was extremely helpful and the process from test drive to purchase was smooth as can be. Thanks guys. - Kumar

Sarah Kolybaba

Special shout out to Ash; he made a grand effort to help me get the Corolla I wanted at such a fair price, and kept me updated on its progress all along the way. I couldn't be happier with my beautiful new car, and the excellent attention and service I received from everybody at Toyota Victoria.

Anita Baker

I would like to say a big thank you to Johnny Gordon for helping me find the car for me. I've always wanted a Toyota car, and Johnny was knowledgeable, very helpful, and very easy to talk to. I love how he made the sale go smoothly and even after that, he still keeps in touch to see how the car is running, if I still love it! Yes I still love it!!! I still have questions and I contact Johnny and he always has the answer or finds it for me!! My daughter and I are very happy and proud to be a apart of the Toyota family!!! I brought my car in to get something checked and the service was awesome... and, they washed and vacuumed my car, I was so happy!!! THANK YOU!!

Kyle Fletcher

Totally awesome is how I would describe my experience! It was an absolute pleasure working with all of the staff at Metro Lexus Toyota Victoria. Terry Kennedy who sold me my new Tacoma took his time with me and was very knowledgeable and fun to work with. Murray Donais, the Financial Services Manager was great as well. Murray was very thorough with explaining all of the details regarding the financing and was also a lot of fun. This was my first time purchasing a new vehicle, and the experience I had exceeded my expectations. I highly recommend to anyone looking to buy a new vehicle to see the team at Metro! From start to finish, the service was amazing and the whole process seemed very organized. I love my new 2015 Tacoma! Thank you!

Jacky Sharef

Every one in my family would like to thank Marcel,Paul and Giles for helping us purchase our new 2018 Toyota Camry. I would also like to say that the customer service was incredible. We had a few mechanical issues with the previous used vehicle we purchased, it was very stressful but Marcel and Paul made it easy and helped us through everything.

Joan Johnson

These senior citizens have purchased several cars during our driving years. The customer service we received at Jim Patterson Toyoto Victoria this month was by far our most outstanding. Gregory Charbonneau went well above and beyond helping us learn to use our new Corolla Hybrid's complex computer system with numerous telephone calls and in person meetups. Thank you for your time and patience. We highly recommend this dealership.

Tabitha Terlunen

My husband and I had a great experience here! Not only did we get a great deal on a great car, Cohan was helpful, knowledgeable and professional. I appreciated that he didn't address all the mechanical info to my husband, but treated us as equals. He even handed me the keys for the test drive instead of assuming my husband would be the one at the wheel.

Ahmad Abedini

My friend and I were there to buy a car, Cohan helped us to find best car for my friend, I like the way he explained everything about car and how is the best way to buy it. I really recommended him, if you need professional advisor just ask for him. He is professional, knowledgeable and patient with all of your questions. It was best customer service ever with Cohan for us.

Dan Grunert

My wife and I made a trip down to the island to look at a used Highlander. After spending some time with the vehicle on a test drive we weren’t convinced it was the right vehicle for us. Our sales man Olaf had been very patient with us negotiating through the previous two weeks to find a price point that worked for both parties with our trade in. After not being 100% satisfied Olaf took us through around 4 or 5 other vehicles and let us take each one for a test drive. He spent the better part of his afternoon being encouraging and helpful that we’d find what we were after. We wound up finding a new hybrid Rav4 which we are blown away with. Olaf did favours for us and was very fair in handling our trade in and purchase. It was a great experience customer service wise and we are happy to have joined the Toyota family.

JKLB Family

* Updated Previously had a less the stellar experience with an employee however the General Manager - Gar Purdy made a huge difference and mended the situation like a true gentleman. Thank you so much Gar!

Rachael Glenn

I was extremely happy with the customer service at Jim Pattison Toyota. Jesse, one of the sales representatives, was very attentive in helping me choose my new car. Working with a smaller budget for an used car, Jesse listened to what I was looking for and found me a car that I absolutely love. He was clear when answering my questions and went over the Car Proof report with me. The car was everything I was looking for and more. I would absolutely recommend Jim Pattison Toyota to anyone buying a car- new or used. :)

Allison In Wonderland

This is really the great place in Victoria!！I went to three stores yesterday to compare different cars and services. Jim Pattison Toyota was the best! Lee helped my boyfriend and I to look at the cars. He is really genuine and friendly guy. Lee really did a good job to negotiated everything between the manager and us, and also he knew cars very well. The paperwork and insurance here were the fastest I've ever experienced.I will definitely recommend this place and Lee to all my friends!

Douglas Wright

After a timely call from product advisor Matt Higgins, I recently traded in my leased Toyota Tundra and replaced it with another one. Matt was great, and he made the whole process hassle-free. The finance manager Murray Donais had me in and out of his office as expediently as possible, and Blair Wallach had the keys in my hand and I was in my new truck, rolling out of the parking lot in under two hours. Thanks to the three of you for the great service! Great job! - 2018 Toyota Tundra TRD, Crewmax, in white!

Jenne Martin

I stopped by to look at second hand cars. Out comes the "guy", the one you know is going to try to sell you something. So I prepared myself. WHAT a pleasant surprise he was!! No selling, no pressure, no "cheesy". Just straight up, honest talk about which cars were good choices and which ones were unworthy of consideration. And now I am driving around in a car that I ABSOLUTELY LOVE!!! Thank you SO much, David Lam. You were AMAZING to work with. HIGHLY RECOMMEND!!!

L G

In the summer I was looking for my first car and went to a number of different dealerships and private sales, which ranged from not great experiences to borderline nightmares. As soon as I met Margot at JP Toyota I knew she'd be able to help me find what I needed. Her calm, down-to-earth approach allowed me to make a decision without feeling pressured and I ended up being so happy with my little hatchback. I wish more people in car sales would take this approach! The high pressure tactics instantly put me off. I will definitely be visiting Margot first when I'm in the market for my next vehicle!

Patrick Andrews

Very friendly, listened to our needs and found us the perfect car. Blair was very informative, and showed us a very clean second hand Matrix. As a student, I need something affordable. Blair worked really hard to get the price of the car down to what we can afford. I have full confidence knowing we've purchased a good solid car from good solid no-nonsense folks.

Willy Zawadzki

I am very pleased with the service department at Toyota Victoria. Today, despite Covid, everybody on the floor was friendly and in good spirits. My service advisor Reza was quite helpful with properly tailoring the work that my 4Runner needed, and saved me some $$$. I was even taken down to the bay where my truck was serviced to give a direct explanation of one of the issues to the mechanic (another great guy but unfortunately I did not catch his name). Keep up the good work!

Bryce McAuley

Salesman Nick Bhalla gave me a smokin deal on a basically new 2016 Camry XSE. I would recommend coming here to anyone I know! You can't beat the reliability and the extended warranty is a no-brainier. Five starts to Nick and Jim Pattison Toyota. ????

Adam Hering

We had a great experience buying a used vehicle from JP Toyota. Jefferson was our guy. We even had an issue with the first vehicle we bought and they took it back, gave us a full refund, totally gained our trust, and then worked hard to find another vehicle that fit within our budget and criteria. Jefferson continued to go above and beyond well after he made the sale. Thanks for all your time and help!

Chanchal K.C.

I was disappointed by their service . Paid the full comprehensive service package (the platinum ) for my Toyota Corolla which is quite high . If I would have got a good service I wouldn’t mind . Within 1 month of purchase I had a flat tire (really don’t know how can a new tire burst so soon ) and for a replacement tire I am Still awaiting my call . It’s almost 2 weeks and I am on my spare tire. Mew Buyers , Please don’t get fooled by the comprehensive package .

Doug Chamberlain

For the first time into the service department it was quite dissapointing...first off we made an appointment on line which was confirmed then we were told they didnt even have us booked in, once we got through that finnaly. We brought it in because a maintenance check came up on the dash, took it in thinking must be an oil change, turns out it cost me $95 dollars for them to say it is just a routine check and didnt even check the oil....money grab in my mind.

ChIcKeN MaN

Went to JP Toyota on Saterday and I was still looking for a parking spot and Owen came out to greet my family and helped us find a spot to park in. Owen showed us a few cars and we decided that would would go with a RAV4 Hybrid. Owen made the entire purchase seemless, we were in and out of there in under 3 hours. Owen toured us around the entire facility and showed us what Toyota had to offer, I was highly impressed! My family is super happy with the new vehicle and I will be telling all my friends to go Toyota if they are getting a car in the future. Bravo Zulu Owen!!!

Lanning Kann

My wife had an unpleasant experience with a different dealer in the area near JP Toyota, and after haggling for 2 days over a certain used, mid sized SUV, we decided to walk away from it. I hadn’t considered the equivalent Toyota (RAV4 Hybrid) since it was out of our price range, even though it was what we initially wanted when we started our search for a larger car, after finding out our family was soon to be plus 1 more. We left the other dealer and I was actually on the way to Hyundai to look at a Santa Fe, but said “let’s just pull in to Toyota and see what’s on the lot”. The wife agreed but right away said she’d walk the lot and see since she doesn’t like taking to dealers. I decided I’d walk in and just find someone to talk to, since I wanted to see an actual inventory list. At this point we had even decided that a gas only RAV4 would be acceptable if we found the right one since the Hybrid was above our budget. So I walked in and asked reception to speak to a salesman. She called on Tom who greeted me very warmly and we went to his cubicle. I’ll also add that I felt very safe in JP Toyota as they were obviously taking care to keep within Covid-19 cleaning standards and Reception as well as Tom’s desk had a plexiglass partition. So I told Tom that my better half was taking a look around outside and explained our budget and what we wanted for a vehicle as well as our trade-in. Tom suggested a RAV4 Hybrid which is what my wife and I really wanted but it was, from my week-long hunt, out of our price range. He then said they had some gas models that were in our range and would check the list. While doing so, a RAV4 Hybrid popped up that wasn’t on the inventory list a few days prior when I checked online at home, and it was just in our budget, but only just! Tom found a gas comparison that was lower priced as well and said he’d bring them both around and that we could test drive them both and decide if either one was right for us. I appreciated this because he was giving me options. Tom was very friendly, warm and didn’t pressure us at all. He brought both the hybrid and the gas model up, and gave us a bit of a walk around and suggested we drive them both. We took the hybrid for a 20 minute drive and we were sold! We instantly fell in love with the vehicle, which is the first time my wife and I felt the same way about a car lol. We came back to the dealer and didn’t even bother with the gas model. Next was the part I loath, which is, the deal. What can we get for our trade, and all the other nonsense. Tom took the time to understand what our situation was and listened to our expectations on our trade. Of course in true dealer fashion he had to go back and forth to the “manager’s office” a few times as we drilled down numbers that were acceptable, but we came to a deal really fast. It was actually pretty painless and a complete 180° turn from the dealer down the street. We felt heard and respected. Our questions were answered and where accommodations couldn’t be made it was given with a complete explanation where didn’t feel like we were being taken. The funny thing is we actually spent a little more on this vehicle with confidence, than we were prepared to pay at the other dealer. I feel this is because we felt we were placed in the power position to buy a vehicle that was a worthwhile investment for our family to own long-term. This is my first Toyota but I get it now. I can understand why Toyota have the reputation they have. The vehicle almost sells itself. And that is probably why the sales staff aren’t sleazy or coercive. They are just accommodating. To finalize the deal, on my family’s schedule, Tom came in on his night off, and while my wife and I completed the paperwork with Giles, Tom put cartoons on the TV for my son and brought him some water. No exaggeration at all, the folks at JP Toyota are a class act and it’s no wonder they have the presence they have. They deserve all the success they have. Thanks to Tom and Giles and whoever else behind the scenes put us in our RAV4!

Mike Mulroney

Needed a minivan for a growing family. Got a great price on a Sienna and a fair value for the trade-in. Product advisor Nick Bhalla was friendly, helpful and accommodating. Very happy with our service.

Rex Turgano

Overall, I had a pretty decent experience at Jim Pattison Toyota, but I had a great experience working with product advisor Jesse Miller in researching and eventually buying our first family minivan. Feeling skeptical and often reluctant to engage with car dealers, I instead felt relaxed and "not pressured" during my entire experience with Jesse. A very down to earth guy, Jesse responded to my questions right away (even during his days off) and gave me his honest and personable opinions to questions regarding "extra options", "financing terms", how the dealership cost structure works, etc. But most of all, Jesse respected my thoughts, concerns, and decisions (unlike other folks) and he demonstrated tremendous effort to "make things right (when we had an issue)" and to make his clients happy in the end. There were definitely more options and variety in the lower mainland, but thinking about ferry travel, accommodations, and logistics quickly made that option less desirable. In the end, I think buying my vehicle at JP Toyota made more practical sense, not only for convenience but also for maintaining a long term relationship..... ....looking forward to it.

CAHIT COK

just 3 weeks ago i bought 2021 tundra. i used around 300-400 km. one day car showed me up some errors about electronic parts ,i took it out immediately to the Jim Pattison victoria service. they checked it up and They detected the problem that is caused by snowfall. some electronic part has been damaged by snow. so they told me that is out of our coverage and ICBC responsible for that... also the guy told me dont worry we will handle it and we are gonna fix it. and 10 days later i went there to learn how is it going, I shocked because they did not touch anything.. if you want to buy car they show you a lot of attention after sold the car when you get the service They act like we owe them. so I am not glad service of JIM Pattison. and I don't recommand

Mohamed Hamdan

I don’t write reviews often but I had an awesome experience purchasing a Prius Prime from this dealership, so they are praiseworthy. I spoke with Abdul, the car salesman, over the phone and after confirming that they had the car I want, I was able to get a great price and put a deposit on the car in literally 5 minutes. Next day when I arrived at the dealership, Abdul had the car ready for me. I sat with the finance manager, Murray, and he had the paperwork prepared. No hidden costs, no pressure into buying things I didn’t want. All what I had to do was sign. Then the car was insured and registered immediately after that. I left with the car just 45 minutes after arriving at the dealership! The whole process was incredibly fast and smooth, and the individuals I worked with were very professional. If you want a hassle-free purchase, they won’t disappoint.

Christina Wegner

This was my first time experience with Jim Pattison Toyota in Victoria! I would like to recommend Paul Guevarra and his team here on google review but also at work and around town. Paul’s job wasn’t easy because i’ve been jaded by past experiences. He not only listened extremely well to what I wanted and needed but he was sincere in trying to answer or ‘find’ answers to all my questions about leading vs owning, etc, etc. He researched the specs on a gazillion trucks to get me into my first 2009 Ram Dakota ( in hopes to trade it in to my dream truck -Tacoma in a few years :-)The payments are super comfortable and thanks to the team who backed him and worked with him i got to get financing with Giles and insurance with Emily done ALL in a few hours, so I could drive my truck out of the lot. I should also like to mention that their manager, Marcel and Paul came highly recommended to me by my son’s partner. These folks are there to help, to educate and to sell great vehicles without pressure and unnecessary drama. Thank You!

Liu Sean

Curtis is a really good sales in this dealership! He helped me to get a 2021 Corolla Hybrid ordered from Japan! This car is so hard to get at the period of time and I am very excited to have it with me in just 6 weeks!

Kun Liu

This is my second new car at Jim Pattison Toyota Victoria in the past 8 years. Convenient location, good selection of inventory, really helpful sales team. My product advisor Reynaldo provided the right amount of care to us, made us feels like we have always have him available , but not pushy. Finance Manager was really details orientated and efficient. Overall great experience for the purchase.

Ben Wittrock

Had a fantastic experience becoming the new owner of a band van with Johnny Gordon pointing me in the right direction while listening to all of my questions and making me feel confident and comfortable with my fair purchase. Not only did Johnny go above and beyond making this sale, but he made the experience fun with an honest attitude. I highly recommend requesting Johnny for your next vehicular purchase so you can walk away knowing you got the best vehicle AND deal for your needs. I also got 2 free oil changes, a detail and a new set of keys along with my purchase; they've got a kickass crew and deserve your business. Say hey to Serge in the financing department and enjoy a positive purchasing experience at Jim Pattison Toyata (Victoria).

Tony Kwon

Nothing but praise for Tom Iliopoulos who helped us when we walked into the dealership. I can honestly say it was Tom that really sealed our confidence in the dealership and that we wanted to buy a Toyota. Just prior, I was pretty set on buying a Honda and went to that dealership first. But since it was Sunday, the Honda dealership was closed. Since it was just across the street, I thought I’d go browse what kind of cars Toyota has in their lineup. I’m the type of person who really dislikes pushy sales or people too in your face. Usually when someone asks “can I help you find something”, I reply with “I’m just looking”... but when Tom approached us, his vibe was perfect... I told him exactly what kind of car I needed and he showed me my options... i put my trust in Tom, and he never let me down the entire way. We are now proud new owners of a Toyota! Thanks Tom. I can’t speak of the other salespeople since I never dealt with them, but Tom’s the man.

C D

Took my vehicle into service about 2 weeks ago, finally getting to the review now! I have dealt with Duncan Toyota in the past which has excellent service standards and I am very happy to report that, Toyota Victoria is just as rewarding to deal with! Reza was great and the entire staff from drop off to pick up were wonderful. My car was completed on time and on budget which I really appreciate. Thanks Toyota!

Andrew Sherry

Bought a new Tundra from Matt Higgins last week and was very impressed with his service. Matt went above and beyond to make sure we were happy satisfied customers. Would absolutely recommend him to any one looking for a no pressure calm and friendly experience. Thanks Matt, we love our new truck!

Tanner Elton

Many thanks to the staff at Toyota Victoria for making my most recent purchase experience flawless and enjoyable. Thank you to Terry Kennedy for going over all the great features of my new vehicle with me and for making me feel comfortable prior to leaving the showroom. Thank you to Giles for your comfortable no pressure attitude in your financial services office. Oh and a great big thanks to Steve Fuller your sales manager for the fantastic deal! Truly a great experience all around. Cheers!

Paul Macara

I recently had a fantastic experience at Jim Pattison Toyota Victoria. Blair, the sales representative who helped me with my Tacoma purchase, was extremely patient and very professional. He was knowledgeable and informative and promptly addressed any questions/concerns I had. On day of delivery, Blair ensured my Tacoma was perfect and that I was well taken care of and happy when I left the dealership. His follow up was fantastic as well. If you are looking for paramount 5 star service, Blair is your guy!

Chris D

Not impressed, Robert, the Internet Specialist and Product Advisor my appointment was scheduled with made me wait for over an hour to liberate his busy schedule, afterword still passing me to a colleague. The process was long and painful. Nobody cared for my time, not a place to go if you are a busy professional and not the experience I was looking for. I ended up passing on the car due to the experience.

Alysha Brown

It seems like JP Toyota are great people if you buy with them! Which is nice! But it's another story when you don't. They were quick to take my $500 deposit (seamless) and wanted to chat everyday when i was shopping for a car there. But didn't offer to help me for 15 minutes when i returned and wanted my deposit refunded. All of a sudden, no one knew who i was and told me it's probably in the mail (i never gave them my address so that would be a miracle). Anyway, I'm super disappointed, maybe less in this place and more in capitalism. But come on.

Angelo Aires

Tom Iliopoulos was an absolutely stellar product advisor. He was able to get me into a used vehicle at an affordable price range. He was patient and answered all of my questions. I would do business with this dealership again. But Tom realty made the experience hassle free, gave me honest information and I would recommend this dealership. Toms customer service and knowledge was fantastic! He went above and beyond the normal duties of his job to make sure that we got the best deal possible.

Matt Priestley

Just had my first service at JPToyota, for my 2020 Tundra. I've heard bad things from people, and they end up going to Duncan for service. I found it to be a great experience. They fixed all the issues I brought up without hesitation. They even cleaned the vehicle after. So far, I'm really happy with the service. I'll definitely be back. Good job guys and girls.

Danika Billie Littlechild

I recently purchased a used RAV4 from this dealership, and it was top notch service all the way. From the moment I first expressed an interest in a particular vehicle, the staff at this dealership were attentive and responsive. I was purchasing from out of province, and it could not have been made any easier! I worked with Colin, a great guy (also from Alberta!) who really looked out for my best interests and steered me towards a vehicle that I think will serve me well in years to come. Colin was always ready to talk in person and via text for additional questions and he made sure I was happy with my choice. John in Finance had a number of awards sitting out on his desk, and I sure found out why! He was so great in getting me squared away quickly and I was so happy with the final financing arrangement. He was flexible and worked really hard to ensure I got the best arrangement possible. Ron had my in transit permit ready within minutes, which meant I could get on the road almost immediately! All in all, a fantastic team of friendly and genuine people. I also really enjoyed their new digs, which features a huge showroom floor and a coffee machine that actually makes a pretty mean cappuccino :) The last time I had a coffee from a machine that I liked was in Europe! My sincere thanks to the Toyota family in Victoria, I hope to come visit again soon.

Lauren Anderson

Buying a car from here was such a pleasure. Olaf made the whole experience fun and easy. He is a great listener who wants to ensure his clients leave happy in the best possible vehicle for them. Serge even made the paperwork part a breeze! I highly recommend seeing these two gentlemen about your next car! :D

Liz Makarewich

What a professional dealership. I have leased a few vehicles from Glen Swartz, the Fleet Manager and he is the one of the most professional, personable, trustworthy and easy to deal with managers. Glen has a very calm and personable personality and his communications are prompt. Glen truly listens and fully understands the needs of his customers. Several of my work colleagues have gone to Toyota based primarily on the outstanding customer service Glen provides. Because of Glen I give this company a 5/5 and highly recommend Toyota on Douglas Street in Victoria to those looking for dependable and excellent customer service. Recently, my friend just bought a vehicle from Glen and again he gave her the 5 star service he is known for. She commented on the honestly and seamless dealings with him. Thanks very much Glen.

Christie Grant

I went to Toyota on the advice of a friend and received great service from the whole team. Special kudos to Tom Illiopolis who was my salesperson. He was warm and helpful without pressuring me. I got the car I wanted and he got some extra servicing for me at no extra charge. Even now at my 6 month anniversary he reached out to see if I need anything. I highly recommend Tom Illiopolis to anyone looking for a new or used vehicle. He is very helpful and willing to go above and beyond for his clients. Many thx Tom!

Pearadise Vlogs

This is the worst dealership for service in Victoria. I will not buy another Toyota because getting it serviced PROPERLY is very difficult, and most often requires subsequent visits.

David Swales

Out Of Town Purchaser.... I had been looking to replace my 2011 Tacoma with a newer model for quite some time now and low & behold I came across the exact Tacoma I was looking for at Jim Pattison Toyota In Victoria The asking price for the vehicle was very competitive and within an hour the no hassle deal was done. Flew to Victoria a few days later to pick my new vehicle up. The dealership had made all the arrangements to pick me up at the airport and within a couple of hours all the paperwork, including insurance was done and I was on my way to the ferry. I can not thank Jefferson De Jesus and the team at Jim Pattison Toyota Victoria enough for making this vehicle buying experience smooth and hassle free. So if you're looking to buy a specific new or used Toyota, I can, without hesitation, recommend that you check out this dealership regarless of where you live in this Province. Tacoma - Best Truck Ever

Shannon M

I recently bought a new car at this location and found the team to be exceptionally helpful, flexible in the price negotiation process and very committed to making sure I walked away happy. Nick Fiduk and Nelson were very knowledgeable about the product line up and despite a very busy VIP event, made sure I was taken care of. The team at Toyota have a great camaraderie - it's nice to see that people enjoy coming in to work each day - it's reflective of a well-run business!

sheryl simpson

I've had my 2020 Corolla for one week now, so happy with it! Thank you so much Jefferson, you really helped with our selection, gave us such a great deal, and made the technology so much easier for me to understand! I will definitely recommend you to my family and friends, we really appreciate everything you have done for us.

Guy Dagenais

In April 2020 I purchased a black 2020 Tacoma TRD off road. I was impressed with the vehicle and the sales person Jefferson De Jesus as well as Murray Norais. I was greeted with respect and with no pressure to purchase. Both where very informative and accommodating during my visit. You know, there is only a small window for someone to make a decision regarding purchasing and the dealership must ensure that window remains open by securing a relationship with you and meeting your WANTS and needs, all while your visit to the dealership remains enjoyable. These guys hit the bullseye. They made it a point to ensure I was cared for and engaged during my visit.

Emmannuel Martinez

Services at Jim Pattison Toyota was and still is top notch! 10 of 10 to my score sheet. One of their product advisors, Reynaldo invited us to attend one of their recent sales. We came in almost at the end of the day, we can pretty much see in his eyes that he was tired! He's pretty cool and laid back though. He was very accommodating. Whenever we have questions, (which we had a lot of) he was our go to guy! He is very knowledgeable of their products and found the best deals that suited our needs. He is not the "pushy" type of sales person, after providing the information we needed, he let's us decide at your own time. However, he can assert himself and advise when it is the best time for purchase since he knows the product movements. Also even after closing the deal, he still keeps in touch asking how the vehicle was doing and if we have further questions. It was such a positive experience doing business with the dealership because we know their staff work for the customers not just for the company, as represented by Reynaldo. PS. This was not our first encounter with Reynaldo, we've done deals with him a few years back and we've always felt our needs were met, that's why we keep coming back to him.

Helen Edley

Our local Toyota service department keeps our Tacoma in tip top shape so we can take it places like this. We push it pretty hard and in return we have some awesome adventures.

Madeleine Manning

Let me start by saying that Tom Illiopoulos and Serge Surdu are incredibly committed to listening to customers and ensuring they have the car and financing that works for them. The best part: No high pressure sales! I walked into the dealership without an appointment on Saturday and told the salesman who greeted me that I had to leave with a car by the end of the day. My car had pretty much died the night before. Tom was the salesman who greeted me. There were very specific needs I had because I work 6 days per week supporting adults with physical disabilities and cognitive delays. I drive clients every day. My car needed to be safe and meet specific requirements. It would need space for transport of a walker as well as accommodating clients with particular body types and needs. I practically live in my car on work days. I went in thinking I wanted a Toyota because I've owned a few over the years and they're great cars. Tom clearly listened to what I said I needed. He mentioned that based on the information I shared about my work needs he felt that a Mazda 3 would be the best fit. He showed me the cars I thought I wanted and I was able to test drive 4 cars. In the end, his first recommendation was correct. He then suggested a dark blue 2016 Mazda 3. As I was test driving it I was smiling the whole time. As a caregiver and a very practical person it had never occurred to me that I would consider a pretty, sporty, fun car with lots of extras. I mention all of this because I left with a car that I am so happy to drive because I love it! It also happens to meet all my client's needs for work. Practical and beautiful. A joy to drive. Tom worked and hour and a half past closing to ensure that I was able to drive away with my new car at the end of the day. He even took the time to pair my phone with the car's GPS and infotainment system. Tom Illiopplous hadn't even stopped for lunch nor did he rush the process. He was incredibly patient in answering all my questions and addressing my concerns. I couldn't possibly recommend him high enough to anyone looking to purchase the car that is exactly right for them. Tom also heard me very clearly that I had a specific monthly payment I was willing to pay (& no more). Between Tom's dedication to ensure I had what I wanted and needed and Serge Surdu in Financing, I was able to do just that. Serge worked the numbers and reworked them multiple times, explaining all my options along the way. I'm sure I was making him a little crazy though through the process, but he didn't show it. He made it happen. Thank you so much Tom and Serge for your dedication to excellent customer service. I am a very happy customer and my clients are thrilled to have me back to work so quickly with my spiffy new car! -- Maddie

Evelina DeVries

I recently purchased a vehicle from you and Tom Illopoulos was my salesperson and he did a fantastic job. He took care of all my requirements and followed up on all that he said. I feel very satisfied by the service that he gave me and would recommend him to other people looking for a vehicle. He deserves all 5 stars. Thank you Tom.

Hayley O'Neil

I purchased a Ford Focus from the used vehicle lot at Pattison Toyota a couple weeks ago and had a great sales experience with Jonathan Bish. However, it turned out that the car had some issues with the transmission not shifting properly after prolonged use. I realized I would have to go back and see if there was anything they would be willing to do about it and was certainly hesitant to do so since most dealerships are done with you the second you leave and would not consider it their problem in any way. But the moment I drove back into the lot Jonathan saw me and listened to my concerns and took me to see the sales manager (Steve I think?). They offered to see if it could be fixed or to help me select a different vehicle, which is what I opted for. I was amazed at how willing they were to take the Focus back and help me find me something better. I had prepared a number of arguments in my favour that I didn't end up needing since they were really great about the whole situation. In the end, I selected a 2016 Yaris Sedan and the car was not going to be ready for a couple days so they even got me a rental car to tide me over until it had been inspected and detailed properly. Upon delivery Jonathan and Murray got me all set up and ready to go and Jonathan even went so far as to take me to the gas station to make sure I had a full tank of gas before I went on my way. All in all this was by far the best interaction I have had with a car dealership and they go above and beyond to make sure customers are happy with their purchase.

Arash

No doubt, this is the most trustworthy, best in every aspect car Dealer and service Provider. I am a hyper-frugal student and I had one of the best deals yesterday with Robert, a great guy. Even if the car is sold to you, they still make sure all the mechanics are working properly. Robert took the car for wash and noticed of something trivial. He asked me to get the car in 2 hours; once the car has been taken care of, I drove home and noticed the car goes even smoother and even the motor sound is less heard in the cabin. I felt no difference between the hatchback Corolla I drove (MODO) and this 2009 Corolla; still the same performance. The whole purchase process was efficient, time-wise, and they were very welcoming and interacted professional. They are the best, and ROBERT is the best of bests. And btw Some of these negative comments are very very misleading. A dealer wants to sell, so it makes sense they serve the interest of their employer. But not all dealers in town keep the balance between customer and employer; this dealership I believe performed a pretty balanced work in satisfying both sides. So stop being perfectionist dear negative commenter.

Deviner Helo

Purchase a 2020 Rav4 here recently; the vehicle is great and the service here was excellent. Staff were friendly and professional. Especially Product advisor Shaw Firth and Financial Service Manager Giles Bodley-Scott. I requested a test drive online and Shawn followed up right away with a phone call and we booked it for the next morning. No pressure sales; I went there knowing what I wanted and what our goals in regards to payments were. Both Shawn and Giles respected this, were prepared and informative and overall very helpful. I recommend Buying your next vehicle here and ask for Shawn!

Keira Morgan

I've been looking for a particular used vehicle and, in hindsight, am fortunate that the particular vehicle popped up on JP Toyota's lot. From the moment I contacted the dealership, I had nothing but an amazing experience. The sales team was friendly and informative without being at all pushy. The process was seamless, made everything easy for me to understand, and helped make my car-buying process so much better than I could have expected. A huge thanks to Greg C. for taking great care of me!

Brian Allen

I recently purchased a 2020 Toyota Tacoma at Jim Pattison Toyota in Victoria BC. Having driven a full sized pick up for the past 4 years I was looking to downsize. The salesperson who looked after us was Jefferson and we cannot say enough great things about this man. He was incredibly informative and upfront (even when it wasn’t what We wanted to hear, which made us feel We weren’t being lead down the garden path which other dealerships have done before). Jefferson did not rush us in our purchase and provided us with many options on vehicles in a wide variety of packages and price variances. When we decided on the model he was well informed on the vehicle to minute detail and moved us through the process quickly without rushing us. What I mean to say is he knows his stuff! Moving on to Financing he put us in the hands of the expert, Murray who finalized the paperwork and explained the details of the deal that were easily understood and precise as you would expect from the Jim Pattison Team. We highly recommend going in and talking with Jefferson if you are considering any vehicles purchase. By far our most enjoyable and painless experience at a dealership ever. Tammy Watson and Brian Allen, CD

Michelle Lala

I visited the service department yesterday with an older model rav4. I wasn’t really sure what to expect as I’ve never brought it into a dealership for work. The diagnostic took a bit of time, it was with them for over two hours, but I was charged as quoted (1 hr for the diagnostics) and, to my surprise, my vehicle had been washed and vacuumed! What a treat!! Made my day. The associate was honest and thorough in their explanation of the issues that brought me there in the first place. I felt I could trust them and left feeling satisfied with my experience. I’m never really sure what to expect when it comes to mechanic shops since my understanding of vehicles is limited. I felt I was in good hands here.

Kristel Toribio

I am very pleased that I decided to purchase a brand new car from Mo Rabii. He was very welcoming and made sure I was getting exactly what I was looking for. I will definitely be recommending him to all of my friends and family!

秦鹏

I would like express my great thanks to Franklin Foo. He is the best sale advisor. He was very helpful and paid a lot of attention to our needs and answered all our questions with a lot of patience and kindness. He helped us to get the best deal for our new car. We are quite satisfied with our Lexus and grateful to him for helping us not only the sales but also the service. I strongly recommend him to my friends and to every one.

Steve Sparkes

Had a great experience with Rhys and Murray at JP Victoria. The Toyota dealership is a massive car lot with personable and knowledgeable staff. Would recommend JP Victoria to anyone.

Alex Larson

For the Service Department: Good customer service and polite, but... I scheduled a service appointment for my vehicle on the online portal. There was no available appointment for two weeks. I called to confirm my appointment. They cancelled because they did not not have my VIN number. The admin should have called me to get that information prior to appointment (according to service department). I call to reschedule the appointment instead of using online service. Two weeks wait. VIN given. On the day of my appointment, they called me and cancelled my appointment because there was not enough time to do the work (valve gasket) and the gasket had not arrived in time. - They should have contacted me for the first appointment to obtain my VIN. ( I did not know it was a mandatory field that needed to be filled out online otherwise my appointment will be cancelled) - They should have known the approximate time it would take for the service and schedule my appointment at the appropriate time - Im not sure why it would take three weeks for the gasket to ship. - Informing me on the day of my appointment that the service is cancelled Disappointed that it did not work out with the service department after a month of waiting.

Glenna Koriath

Came to Victoria late afternoon after a very long drive and realized a tire was losing air. Went to 2 different tire specialists here and got turned away immediately. One place even laughed as we were leaving. We then tried Jim Pattison Toyota. Very nice and friendly. Fixed our flat tire immediately. Harrison Kwantes, thank you so much for your outstanding service and professionalism. Making us feel a part of the Toyota Family. No thanks to you other so called tire specialists!!!

Jennifer Gibson

Raymond Martin was an excellent salesperson and helped us purchase an amazing car! He listened to our needs, gave us options, and expanded our horizons. He even made my husband smile! Thank you to all the people who helped us at Jim Pattison Toyota. We bought our last 2 cars there and will continue to go there in the future because of the excellent service and lack of hassles. I highly recommend them!

Bhakta Jon

We shopped around at all the dealers in town and in Vancouver and we have never in our life met a better Salesperson than David Kim at Jim Pattison Toyota. He is extremely knowledgeable, very personable, and (most importantly) honest. As long as David Kim works here we will continue to send all of our business and family here! Purchased an SUV and couldn't be happier with the experience he provided. 10/10

T Davis

My exhaustive search for a vehicle spanned over several weeks and was very stressful at times. Although I didn't end up purchasing a vehicle from Toyota Victoria, I can honestly say dealing with Paul Guevarra at this dealership was an absolute pleasure. It all came down to timing on the vehicle I was looking for which Toyota didn't have at the time. Paul was very patient with me and would often respond to my questions on his day off. I'm very grateful for his honesty and willingness to help. I would highly recommend Paul and will definitely seek him out when I'm in the market again to purchase a vehicle.

tara cadeau

We went into Jim Pattison Toyota intending to test drive a 4runner, and planning to eventually upgrade from our VW golf. Matt Higgins in sales greeted us immediately, and took us around the lot to see the 4runners in stock and walked us through the options. Within 20 minutes we were test driving our soon-to-be new vehicle! It was a wicked test drive and wonderful experience meeting Matt. He was friendly, knowledgeable, and helped us get exactly what we needed so we could drive away that day in our new baby (also a fun guy!)! I would highly recommend doing business with him. *edit* ... We are extremely happy with our new Toyota, however several weeks after we bought it, we took it out in the rain for the first time and nearly got into two accidents. Although there was tread left on the tires sold to us on our certified pre-owned 4runner, they were over 4 years old and the rubber was totally hardened. This resulted in us losing traction twice, at low speed (<25kph) when the roads were wet. We fish tailed through an intersection when starting to make a slow left turn (from a stop), and slid into an intersection while trying to stop at a stop sign on a slope. We were so scared to drive the thing again that we immediately went out and bought new tires. We have told the dealership that they sold us a vehicle (at a nearly-new price!) with tires that were unsafe to drive on and have yet to come to a resolution. They also have not accepted fault or admitted that the technician who did the inspection made an error in signing off on the vehicle which had super old and unsafe tires. So, we are disappointed with Jim Pattison Toyota at this point, but not the vehicle. *follow-up* After speaking with the GM at Toyota, I can happily say that they have taken steps to resolve our issue with the tires. We were assured that the GM would discuss the issues we had with the staff, so that the same problem and delay in remedy shouldn't happen with any future customers. They also went out of their way to get us back into the shop for our future services, and I look forward to working with them to keep our 4runner in shape. Thanks to Dennis for taking the time to follow up and addressing the issues we've had.

Mark Nash

I just purchased my new Rav4 and I had a great experience with all the staff. Tom lliopoulos was my sales consultant and he was great. Tom always followed up with any questions and worked with me to get the best deal making the purchase a great experience. No pressure sales and honest advice. Tom also found the right color and model that I wanted. When I arrived to pick it up it was fully detailed and he even skipped lunch to spend the extra time to show me all the features of the new Rav4 Limited. Also, I received a call after a week to ask me if he could be of any assistance or if I had any questions. Tom is for sure an asset to Toyota and we will be back when we get our next vehicle! Thank you

Al

Rodney in service is an absolute legend! I went to Kia, Hyundai, Honda, Subaru, Mr. Lube, Kal Tire, Speedy, and other I am forgetting, none of which had time to replace one single tire, which I also supplied the brand new tire to be installed. I explained to him I just got a nail in my RR tire and am deploying to help with the BC floods. Rodney went out of his way to get me in, none of which the other places even tried to get me in. Him and Kate are fantastic and very nice. Although I do not drive a Toyota, the service experience makes me wish I still drove a Toyota. A+ team.

Andrew Wilson

I recently bought a 2015 Toyota Highlander XLE with low miles at Jim Pattison Toyota Victoria. The price was fair. I am pleased to report the car is exceptional in both quality and condition. Every member of the team that I dealt with were professional and a pleasure to deal with. Special thanks to Rhys Tosczak who sold me the car. Rhys did an exception job at finding the perfect vehicle for us while staying within my price requirements.

Eric Bigrigg

My recent purchase of a used vehicle from JP Toyota Victoria was the best used-car buying experience I have had. Product Advisor Gregory Charbonneau showed my wife and I the vehicle and then gave us the keys and off we went on the test-drive. On our return, he greeted us and then left us to sit in the truck for about an hour as we tried to come to a decision. No stress. No pressure. Even when we left the dealership to get a bite to eat, Greg simply made a few suggestions on where to go and left it at that. Once our decision to purchase was made, Greg introduced us to the finance person to sort out the paperwork and then he introduced us to the insurance person to get us all set. While we concluded the deal, the JP Toyota team filled the gas tank and washed the vehicle. All-in-all, an amazing experience.

Eleni Mieto

Buying from Jim Pattison was a pleasure! We went to several dealerships before meeting Tom Iliopoulos at Jim Pattison's and I wish I just went to him first! If you want professional service, knowledgeable staff and a reliable vehicle, go here first. Thanks Tom, for the great service, making us feel welcome, and for actually hearing our needs and finding us a vehicle that meets them, no, exceeds them! We love our RAV4!

Fern

We are very pleased with our choice of a 2019 Toyota RAV4. Thanks to Product Advisor, Tom Iliopoulos, who facilitated this purchase. He listened well and had a good sense of what we were looking for. He knew we were informed customers. Tom was always professional when discussing the various options that were available. We appreciated that there was no pressure to accept anything that did not suit our needs. It was important to him that we would be satisfied customers. I would be happy to do business with him again.

LILY CHAI

When we walked in the Jim Pattison Toyota. and one guy named Nelson came to our aid , he is such a wonderful guy and we were very happy with the service he provided us! WAY TO GO ! NELSON !

Jennifer Keeling

I've dealt with many different car dealerships, and I can honestly say my experience with sales representative Jesse Miller was unprecedented. He is honest, straightforward, and eager to find a deal for your personal needs. The Toyota team is very professional, personable, and takes the time to walk you through the financing process and more. I highly recommend Jim Patterson Toyota on Douglas Street for your Toyota needs. Love my new Special Edition Tundra!!!

Ron

Great team, Nice People, & Good Environment for buying a car, thanks to Jeff De Jesus for helping me out of my problem from my old car which trade in to a new 2019 Hybrid Rav4. he help me find a car that matched my budgets and perfect for my daily use. He answer all my question. intelligent guy, and you’ll see he’s experience in car dealership it’s like he knows everything. also thanks to Steve Fuller & the finance. I highly recommend Toyota Victoria in buying your new or used car. ????

Dallarie Dela Cruz

My partner and I came to this location last week looking to check out a car that we had seen online. When we had arrived, we were greeted by a lovely salesman named, Jefferson De Jesus. At this point we had already eyed up all the cars that we were interested in, and weighed out the pros, and cons for each. Jefferson politely asked us if we would like to take one of the cars out for a spin, and we happily agreed. Jefferson was very patient with us, and quite thorough on each of the cars we were interested in. Once we had decided on the car, Jefferson had laid out some payment plans for us to choose from, and answered all of our questions and concerns. After we had chosen the best plan for us, Jefferson handed us off to a lovely finance manager named Murray Donais. He was very respectful, and patient, taking the initiative when it was needed. He had given us a detailed explanation to the payment plan we had decided on, and the choices of insurance plans that we had to pick from; what was most popular for our age group, and how it could benefit us. It was a very long process seeing as how COVID-19 had affected a lot of businesses, as well as theirs, but at the end of the day we left with the car that we were hoping for. We could not be happier with the service that we had received when we came in just looking at what could be our new car. Also.. they have a great coffee/tea bar available that you should try. You're welcome.

Rebecca Wellman

I spent several hours with Jonathan at JPToyota and it was clear that he had my best interests at heart. He was knowledgeable and kind while at the same time being low-pressure and patient as he helped me decide what was best for me. Once I chose the vehicle I wanted, Murray, the Finance Manager, walked me through the details of the financing and protection packages. He helped me understand what the best course of action was for my situation and gave me some peace of mind. All in all, my experience with JP Toyota was very positive.

Sam n' Dan

We had a positive experience in our recent purchase of a used Sienna from Jim Pattison Toyota Victoria. The Sienna may have brought us into their showroom, but it was Ash that made our decision to purchase from them simple. I know there were more team members behind the scene, and on the scene working together to make this easy and painless for us, and I thank them too, but as the face of the dealership for us, and throughout, Ash was incredible. Car shopping is the worst thing ever. It is not very often that I meet a salesperson who brings high integrity and authentic self to the job, AND performs that job without ego, but I do believe that describes Ash. In the short while that we had contact with Ash, our questions and needs were met with no fuss. Ash was available by phone or text, was easy-going and helpful. When we thought we’d have our busy children coming with us to look at vehicles, Ash didn’t even flinch and we knew we would be well accommodated. Ash knew all the vehicles on the lot, answered all of our questions, and helped us to ultimately follow through with the purchase of the Sienna. We looked at vehicles at several other dealerships and online, we had even planned to go over to the Mainland to keep looking. Once we met Ash and saw the Sienna, we knew we didn’t have to go any further. My partner said to me “you know, we can’t just buy a vehicle from somewhere because we like the salesperson”, but I disagree. We had already walked away from other vehicles and dealerships because we DIDN'T like the salespeople, so I credit Ash for closing this sale, and I hope the dealership knows what a gem they have on their team there! Overall, our experience at the dealership was very good: Excellent hours, test-driving, available carfax and service records, sales knowledge of their inventory and available stock parts (and if not available then recommendations for aftermarket parts and reputable places to have them installed), manager availability to close the sales (thank you Giles), insurance agent at the ready, and pleasant and responsive staff all around, even after hours via text and chat through their website. I haven't tried out their service department yet, but I hope it is as strong as their sales department.

j.l. b

We bought a new 2021 Toyota Venza in June at JP Toyota after 4 months of deciding what we wanted. As the first brand new car I have ever purchased, I was apprehensive about making the right selection. From the first chat match on the website to the final sale, Olaf Nyhus was kind, very patient, knowledgeable, and completely committed to giving us the best service to ensure we remain happy with the purchase. He truly cares that you get the right vehicle for your needs, listening and hearing and sometimes even deciphering perhaps confusing wants and desires. Once Toyota electrifies the Forerunner, I will be back to see Olaf for my next purchase! A huge thank you for helping us to make a big purchase with confidence!

Matthew Martin

I drove in on a whim having seen a great deal on a used vehicle that suited my needs. I was met at the door by a very welcoming sales advisor named Tom. Within 10 minutes I was test driving the vehicle I would ultimately be taking home that day. Between Tom, Chris (Sales Manager), and Murray (Finance), I was set up with an awesome deal and was driving away with the new vehicle less than four hours later. JP Toyota continues to take care of the needs of the vehicle having worked to get me a second set of keys and a seatbelt replaced, keeping the vehicle safe for the road. I would highly recommend JP Toyota Victoria to anyone looking or interested in purchasing a new or used vehicle.

Eric Wilde

When I purchased the truck the dealership financial advisor lied about how to make extra payments on the vehicle and dealing with Toyota Financial services has been a nightmare. The tailgate broke within 3 months of use and when I took it in for repair they badly damaged my tailgate, requiring body shop repairs. When they sent it for repairs, my canopy came back damaged. They refused to repair it. When I took my truck in for the first 6,000km service the entire passenger side of the vehicle was damaged from the door to half way down the box. The vehicle had to come back again to have the scratches removed. Bringing my vehicle in for service here is the worst part of my day. I've owned multiple Tacomas, and this will be my last Toyota product.

Mandart Chan

I've had the pleasure of purchasing two vehicles from this dealership and it's been fantastic! Tom Illiopoulos, one of their sales associates, helped me through from beginning to end and always had a great customer service throughout the whole experience. I never felt like I was being taken advantage of nor shown products that were beyond my price range. All the staff are fantastic! Thank you!

Aruna Kalutanthri (Aruna K Music)

Pleasant car dealership, lots of space and a great selection. Also we had a very pleasant and easy negotiation dealing with Robert Nessel to lease a car. Usually our past experiences has not always been good at many other dealerships, but this was different. Update: Jan 2021 we got another car, the lease exchange was easy as Robert was there to help. We got the SUV we liked. He is a great guy and always willing to help.

Rheanna McGillivray

We feel great about the purchase of our new Toyota! We’ve made a lifestyle change with the purchase of a 2020 Toyota Prius Prime PHEV. After much research and consultation with our salesperson Cohan Sassaman, we feel that we made a solid choice for ourselves and for the future. Cohan Sassaman is incredibly knowledgeable, professional and personable. He knows his product and numbers. Cohan is easy to communicate with in person, as well as by text and phone. Cohan clearly communicated with us relevant reviews, comparisons and pricing info. He was never derogatory to other brands or dealerships, yet he helped us to see the value in investing in a Toyota. We had many questions and the sales and finance team members stepped up to answer them to our satisfaction. We also appreciate Cohan’s respect of Covid protocols and social distancing which left us feeling safe and respected. We’re feeling glad to have begun this relationship with Toyota Victoria and with Cohan Sassaman. Looking forward to future dealings! David and Rheanna

Jody Heavener

Ramsay was awesome! He worked with me to find a great used car I know I’m going to get a lot of use out of, answered all the questions I had (more importantly, questions I didn’t have since I’m not a car person), and was super friendly about everything. He even followed up to make sure I was still liking the car after I took it home. Thanks Ramsay! ???? --- Update after one month: the car started having some computer and battery issues (it's a used vehicle; you can't catch everything), so I got it serviced and even though they weren't obligated to they covered the cost of the repair since I had just purchased the vehicle and they wanted to keep me happy. I really appreciate it!

AC Ramos

Found a great deal here on a used but very good condition non-Toyota car. (It also helps doing your homework beforehand!) It was generally pleasant dealing with all their staff. Special thanks to Olaf for providing awesome assistance, even bringing the car to my place for viewing (no thanks to COVID-19). Do always include them in your vehicle search, even for non-Toyota cars!

Fuzz RSR

Excellent experience and customer service!!! Dealt with Greg in sales, phenomenal service. Jim Pattison had the car I wanted, and coming from the Mainland, he made my trade in and purchase seemless. Giles did my Finance and he was super courteous..Thank you so much, love the new car!!! 100% recommended.

Ruslan Yarullin

Worked with Johnathan Gordon who was a new and I thought it will take us more time. But no, he provided great service, super quick, offered very good deal, super nice gentleman. Done all paperwork in 1.5 hours including lease agreement etc. Rick was a financial guy with 30 years experience, no unnecessary questions, no wasted time, super quick and straight to the point. So far I have great experience with this Toyota team.

Ryan

I'm always a bit apprehensive walking on to a dealership. Robert I think sensed that so it was ultimately a very casual experience. He knew what he was talking about and was receptive to reasonable offers, pretty much everything you could hope for in a dealership. He has subsequently responded helpfully to follow up questions AFTER the purchase. I'd do it again and I would hope to see Rob.

Nathan Kay

Super happy with my car buying experience here. Olaf was straightforward, honest, and went above and beyond for helping me make a decision with zero pressure. One of the best dealerships I've dealt with. Thank you!

Brad Justason

There are not enough words to describe our disappointment with this dealership - we really did want a Toyota, but this experience was atrocious. If you don’t look like a “big ticket” client prepare to be ignored. We showed up in a used vehicle, looking to purchase our family’s first new car. We wandered the showroom and lot for 15 minutes and never even received a “hello” or a “be right with you.” We made regular eye contact with the number of salespeople who did not have clients with them, and were ignored. Despite this we put a deposit to get on the list to buy an out of stock vehicle. Due to long delays in receiving product, we decided to keep shopping for other options and picked up a Subaru instead (Side Note: FANTASTIC CAR!) When we showed up to this dealership to get our deposit back in our brand new car, we were pounced on by a salesperson right away; nice car = valuable client I guess. When we said we were there to get a refund we were sat in the waiting area. This gave us the opportunity to hear other members of this pompous staff talk about how they “couldn’t wait to get rid of their customers,” and one who even said “I don’t need anymore sales this month.” After an hour of waiting, the sales manager had time to process our 30 second refund. Why this couldn’t have been handed to any of the other staff I don’t know. Frankly, this experience was terrible and has turned me off of the Toyota brand, and nearly turned me off of any shop with the Jim Pattison name on it - saved only by the excellent Service at Jim Pattison Subaru in Coquitlam. If you do want a Toyota, I will highly recommend the Nanaimo Dealership - staff was much friendlier and interested in your business!

Conor Gilhooly

Just picked up my 2020 Tacoma and I am loving it. I was helped by Olaf who was fantastic, I had over a million questions and concerns and he was able to answer all of them and provide us with options that we didn’t even know we had. There was absolutely zero pressure from him which was very refreshing. I would show up unannounced or call him on his days off and he still was able to get me answers or sit down with me. I would defiantly recommend JP Toyota Victoria and highly recommend going to see Olaf.

Michael Brian Simmons

Thank you Rosario for an easy going experience buying our new vehicle. You were friendly and welcoming from start to finish. It's stressful buying a new car and you made the process actually enjoyable. Thanks also to Rikk for his financial advice and Chris for doing our insurance.

Maya Mccallum

Tom Iliopoulos recently sold me a 2015 Jeep Cherokee sport. Right away he was there to greet me with a smile! He worked really hard for me to be able to get this car and I really appreciate everything he did. He answered all of my questions without hesitation. He made the experience of financing my first car a breeze and I will always go back to him! I highly recommend. Tom is an amazing guy!

Betty Tubman

Jim Pattison Toyota was absolutely fabulous!! We bought a new car there yesterday. They have a lot of gorgeous vehicles in their inventory. I was impressed with the sales, finance and insurance associates. This is my Toyota number 4. I would go back to this location in a heartbeat for my next vehicle!! I give this location the highest level rating.

Victoria B

I cannot thank Toyota enough for supporting me through a tough situation with my SUV. Gar Purdy was easy to talk to and super understanding when I explained my situation to him. The support I received from Ash in the sales dept and Paige and Craig in the Service dept was amazing as well. Highly recommend this company and when my daughter needs a vehicle in the next few years I will for sure be bringing my business back to Toyota. Thank you!!!!

Sheria Brown

Tom Illiopoulos was my sales guy. I actually enjoyed the negotiating part - he was great! I am very happy with my car. Tom was attentive to my needs as a customer which I really appreciated. Giles Bodley-Scott handled the finance/warranty part. I felt he was very honest and offered me the best deal. Overall, excellent service!

Philip Chu

Such a wonderful experience with Cohen at this location as he was not only helpful but also honest. Unlike the car sales I had in the past, he really did a good job throughout the entire process even after the 4 month wait on my Sienna. Facility was clean and the staff were very friendly and approachable. Thanks again to Cohen for being my sales!

Steve Andrews

Firstly I will say that I am a very particular customer and may be a little more needy than most. I am a National Sales Manager for a North American based company and deal with people from every spectrum of sales competency. For my recent purchase of a 2018 Tacoma I dealt with Matt Higgins at Jim Pattison Toyota. Matt is in my opinion the best car salesman I have ever encountered. This is about the 20th vehicle i've purchased over the years, and by far the best buying experience. The overall thoroughness at JP is what stands out to me as well as their determination to make sure you are 110% happy with your purchase. It's refreshing to deal with a company that knows customer service inside and out. A big thumbs up to Matt Higgins and the Jim Pattison Toyota Team. I'd recommend Matt and JP to any of my friends and family in a heartbeat. I will certainly be coming back. - Steve Andrews

Blair

I went in to look at a used Toyota Tacoma. none of the sales guys came to me and greet me I had to ask for help to look at a used truck in the lot. Took the vehicle out for an hour test spin. the sales guy was nice but his manager was extremely rude and very pressuring me buy now or get out. When I asked to hold the vehicle until the next morning so I can get the financing through my bank and think about it overnight before purchasing. And I was okay leaving a refundable deposit and he said if I left up a deposit it's nonrefundable that's crazy.

Tammy Brown

Just bought a brand new car from Jim Patterson Toyota. Abraham Lee was welcoming, funny and knowledgeable. He listened to my needs and worked hard to get me the car that I wanted. I did not feel pressured or rushed at all. Our test drive was very thorough and included a tour of the dealership where we were introduced to the people in the different departments of the Toyota family. I am very happy about my buying experience with Toyota and highly recommend working with Abe.

Brittany Standing

I had the best experience working with Robert Nessel! He’s very real, kind, and knowledgeable and made sure that we felt comfortable with our purchase throughout the entire process. It was so easy and not stressful. The sales manager, Marcel, and Rikk in finance were also amazing to us. I traded in my BMW and they gave me a great price for it (I was really surprised) and I’m in love with my new Chrysler Pacifica! After we bought our Pacifica Robert continued to follow up with us to make sure we were still happy with our purchase, and asked if we had any questions on how to use it’s features - so impressed. My mom also purchased a RAV4 here and she’s very happy with it and referred us to this dealership.

Tiffany Tran

Went into Toyota last week to look for a my first car and left very happy! Tom Iliopoulos went above and beyond my expectations! He made looking for a first car very easy, straightforward and made the entire process stress free! He followed up with me a couple days later to make sure that everything was good and working fine with the new car, and that is something I really appreciated. Tom definitely knows what he is doing and shows that he really does care about making the customer happy. Will definitely be coming back in a few years!

Pamela Futer

My husband and I recently traded in our Toyota Camry at Jim Pattison Toyota Victoria for a more recent model. Matt Higgins was the sales guy that we dealt with. Matt was great. He was personable, efficient and knowledgeable. He listened to what we wanted and provided it. He didn't try to upsell us or put us into a vehicle that we weren't interested in. We got the car that we wanted and drove away happy. We had a couple of follow-up items post purchase and Matt dealt with these to our satisfaction. We found the other staff at Toyota Victoria to be efficient and easy to deal with as well.

Anne Chen

If you are looking into buying a Toyota Car, SUV or Truck, look no further, Jim Pattison Toyota Victoria, Mr. Mo Rabii is the best! I remembered the day I walk into Jim Pattison Toyota dealership Mr. Mo said “I am here to assist and help you find the most suitable Vehicle for you’” and he did. He looked after me every step of the way, his is knowledgeable, helpful and professional. It was the best customer service I ever had in buying a Vehicle, I will definitely recommend Mr. Mo to my family and friend.

Cary Moore

Purchased a 2018 Crewmax Off Road Tundra. Jonathan Bish was very helpful me in selecting this particular model. He was very informative and honest while giving us time to allow decisions to be made without the pressure of a demanding salesperson. Choosing Toyota was a no brainer, and Jonathan made it easier. I highly recommend Jonathan to anyone who is thinking of buy a Toyota

Chris Barker

Recall for fuel pump on my 2018 tacoma .dropped it off at 10 am told it would be ready sometime between 230 and 330 and they would give me a call . They called me at 2.10 and said it was done and ready for pick up . They even offered a ride to and from service appointment. Great fast efficient service.

Robert Toth

Just picked up my new 2021 4Runner. Major kudos to Jesse M. And David A. It made this purchase for me, the wife and the dog a joy! I cant imagine a better car buying experience. You guys are 5 star rock stars in our book! Thanks guys.

Matt Steffens

Amir Rafezi and the rest of the Toyota team made my lease transfer smooth, simple, straight forward, and convenient. Minimal wait time, and super friendly staff of this location are highly recommended by me.

Patrick Boyer

This review has been a long time coming, I have had nothing but frustrations while dealing with Jim Pattinson. I bought a brand new Tacoma “TRD Off-road” a couple years back; which I am still paying for. I bought into their premium service package, with the tune ups and oil changes and all. At first things seemed to be ok. Though I believe after my second oil change is when things started to go down hill. I took it in for an oil change before I took it into the forest on the mainland one year. To find that my truck had been leaking oil the entire time time I was driving in the forest. Luckily one friend I was travelling with noticed the leak, and said the person who did this, did a very poor job. Someone could have been seriously injured... and the dealer ship had the nerve to try and charge me for the correction of the job after I brought it back; extremely frustrated. On top of this, the only reason I bought this truck is so I could have some fun in the backroads. I am now receiving recall letters, stating my engine could be defective. Do I really want to run the risk of driving a truck with a faulty engine into the forest? I mentioned this recall over a year ago... and the service person argued with me stating that it is not my truck. So why am I receiving letters for a recall now? I have received 2 so far... the question I am left with now, is why am I paying for a service in which I don’t feel safe driving? Thanks Jim Pattinson from one highly dissatisfied customer.

Luci Marshall

Honestly I left absolutely fuming and shaking mad. I scheduled an appointment to look at potential car types and discuss the process of financing (as I have never done this before). The sales man proceeded to show me a few cars, honestly i think he was trying to get rid of one that had been around a while as it was 2018 with 144,000kms on and not really what I was looking for. None the less I looked at a few good options, but he really didnt listen to my requirements and would go off on tangents about various features I had not much interest in, got me test drive more cars...but when i thought he was bringing one round he brought a different one dismissively saying oh no you have missed the other. Anyway long story short he was very pushy in getting me to buy something tor put a deposit on something then and there and got pretty rude when I was hesitating to commit to anything (yes i understand he is a sales man, but its a big purchase that needs to be thought about, of course with the understanding that stock can move on but I dont need to be bullied into a instant purchase - that is not smart) - he even apologized to me for being rude quoting he hadn't eaten and didn't go to bed until late the night before. It was honestly just a really horrible experience! I spent 3 hours with him, which felt like a grand waste of my time too, but if he was way more efficient that would not have been necessary and when he became rude, refusing to call me if the one i was interested became available and just being very negatively assertive and patronizing, I just had no desire to spend my money there - old school sales tactics are just slimy. Whether it was because I am young female who went in alone i dont know - unfortunately for him I get stubborn when pushed so he chose the wrong approach for a sale. I decided to take my money over to Jim Pattinson Vancouver downtown where Jake McMahon was amazing in helping me find a toyota that suited, was sensible for my price range and was a good overall car. He listened to my needs and didnt push on anything, rather he showed me my options over a few weeks and guided me through the process and took the time to answer my questions! Highly recommend looking over the pond... although I am sure Victoria has some good sales folks i didn't have a good experience.

Andre Nasim

What a great place to get a new vehicle. Professional polished and make you feel like family. Robert Nessell was simply amazing in preparing my vehicle purchase and the delivery day was splendid. If it is a new vehicle you are looking for you will feel like a king or queen if you buy from this dealer.

Anderson Grantt

I have nothing but positive things to say about my experience with Jim Pattison and their staff. After seeing their vehicles were more aggressively priced than in Alberta, I made the decision to import a vehicle across the border. From day 1 i was extremely impressed with their course of negotiations and how they went above and beyond to personally drive my new vehicle to me. Substantially better experience than my local dealer. I'll be sure to purchase my next car through this dealership as well. Jason & Eliah were terrific to deal with.

Penny Blanchard

*** UPDATE: I have to say that our faith in Toyota has been restored. Turns out as all of this was going on earlier this week the GM Dennis Andrews had been out of town and wasn't available or involved in this issue. I spoke with Dennis on Thursday afternoon as he was just getting back in the office and was the first time he became apprised of what was happening with us. He outright stated that our loyalty to Toyota is very much appreciated and he was sorry to hear about all the hassles we had been going through. Dennis took the time to hear about the issue and asked questions to ensure he understood what had been happening. As a customer I felt valued and heard which was the main part that had been missing. Also he proposed a solution to getting our repair done that was very fair and acknowledged our loyalty. When I brought the car in Friday for the servicing I was surprised by the fact that Dennis even went above and beyond what the dealership could do and approached Toyota Canada to help out. Thank you very much for your assistance and loyalty back to us. Toyota relationship restored :-) HAHA! Disclaimer says not to write a review if we are getting paid or connected to the employees.... we aren't getting paid we are getting ripped off. We have been loyal Toyota customers for 17yrs, bought 3 vehicles brand new from them over that time and done all our servicing with them. On their invoices they ask for 10 out 10 for their service and if any issue to contact them before any survey. Why??? Because they are more concerned with their reputation and the word getting out that they will not do anything to help out their customers. Our Tacoma that is 4 years old and only 52,000kms has had the clutch replaced twice! 2 years ago admitted there was a fault with it and replaced it but we had to pay for half. Then it just happened again and apparently updated part was also not updated correctly and we still had to pay to get it fixed. Fast forward to today when I brought in our 4Runner for servicing. Made the mistake to say needed it to be road ready for a road trip. I don't mind paying for regular and reasonable services however to get our horn working its going to cost $1026 for the part plus labor and taxes. All other places we called said that unfortunately Toyota has taken the rights to that part and won't see it any less even though it is not nearly that expensive. Exactly like the review on the brakes... theirs $450 Lordco has them for $48. So they have us pinned to spending a ridiculous amount on the part or go without. Our service guy was amazing and did his best to help us out but management wouldn't budge. So we looked elsewhere. One company said they could probably replace the whole driving column for less that the part we need. Glad to see Toyota is more concerned about making a profit then helping out their loyal customers for 17years who have spent thousands of dollars with them. Guess our safety isn't as important. Do yourself a favor and go to the little guy instead who'll treat you right! Penny B

Sandy Buchanan

We are very happy with the customer service we received from Tom Iliopoulos last week. Tom was very personal, friendly and professional. He went above and beyond; from when we walked on the lot answering all our questions; to when we drove off in our new 2019 Rav4 limited; which we love and couldn't be happier! Serge the finance man; Thank-you for making this part relaxed and friendly! We would recommend to all Friends and Family to shop Jim Pattison Toyota for their next vehicle! Thanks to all that work there; job well done!

deekshith kumar

Our experience purchasing a Toyota Rav 4 with Tom Iliopoulos was excellent. He listened to our needs and responded to them with appropriate options and dealt with us very patiently . There were no high-pressure sales tactics. He was very knowledgeable, and delivered exceptional customer service ; explained us the pros and cons of what we were looking to buy. Also found out that his experience is 14+yrs in the industry and took pride in his job as a representative for the J. Pattison Toyota brand . Overall, everyone at Jim Pattison Toyota provided excellent customer service. Many thanks to Tom , Serge and Chris for guiding us and choose the right products from getting the Car to getting the right insurance. We look forward to enjoying our new vehicle, and recommending our friends and doing more business with Jim Pattison Toyota, Victoria. Best Regards, Kumar & Jany

Jessica Smyth

Just purchased my amazing Hyundai Tucson and am so happy with both the car and the service I received! Shawn Firth helped my husband and I find the perfect fit for us and in our price range! Will definitely be returning for future needs. The entire staff team was wonderful to work with and Shawn not only followed up to make sure I was happy but also offered helpful information to get familiar with my new vehicle. Thank you Shawn and Toyota!!

Cody Daku

My girlfriend just finished signing the papers for her new to her 2016 Toyota Tacoma. Jonathan was an amazing salesman who was not pressuring in the least bit, he worked hard to make sure she was getting the best value and trade amount on her new truck. Serge, the finance guy, went above and beyond to make sure she was getting the absolute best finance rate he could find her! This dealership has definitely stepped their game up with customer service in the last 10 years, and we will definitely be recommending anyone we know to them! They also had a super funny and friendly insurance guy in house who helped her save some money on insurance and explained in thorough detail her policy to her to make sure she knew what she was covered for. Thanks for the amazing experience!!

Robert Bucu

I would want to thank Olaf for helping me and my gurlfriend buy our vehicle. With his knowledgeable skills, he showed and explained everything to us what we need to know in a simple way, he was also very helpful with everything. Overall experience was really good and smooth. We would really recommend him to anybody planning on buying their vehicle.

Maggie Millsap

I gave Tom Iliopoulos 24 hours notice and he found me the perfect car, helped me and my husband find, finance and drive off in exactly what we wanted the next day! He and Rick were so very helpful! Thanks Tom and Jim Pattison Toyota!

Miguel Fernandez

I had an excellent experience working with Tom Iliopoulos and the rest of the team at JP Toyota Victoria. Honest and attentive group. Facilitated test drives, trade-in, and transaction. Would highly recommend to family and friends :)

Christine Komadina

I recently purchased a used Toyota 4 Runner from Jim Pattison Toyota in Victoria and I have to say that they service was great. I was looking online for a 4 Runner and found one, emailed the dealership and was connected with Nick Fiduk. Nick was very helpful answering all of my questions. Did I mention that this was a long distance deal? I live in Prince Rupert and was doing this via email and telephone. My daughter lives in Victoria and took the 4 Runner for a test drive! She was sold right away. I was suppose to pick up the 4 Runner on a Monday, but decided to pick it up a few days early. Not a problem! These guys got were ready. Sealed the deal! I meet a few other people during the deal and they all were knowledgeable and helpful. I am totally enjoying my new 4 Runner and am very happy with my choice to make my purchase from Jim Pattison Toyota Victoria

Jason Myers

If you're interested in a vehicle, I strongly suggest you head to Toyota Victoria and see Cohan Sassaman. He is honest, has great communication, and helped me with my purchase every step of the way.

Seb B.

This was my first time purchasing a brand new vehicle and I must say JP Toyota made the entire transaction an incredibly simple and enjoyable experience. I had the pleasure of dealing with both Don Rusk and Giles Bodley-Scott, 2 of the most courteous and beneficent people I've had the fortune of working with. Don went above and beyond for me when looking to acquire the Tacoma I was after, even set me up with a free accessory! Don made me feel more like a family member than a customer throughout our entire correspondence! The high standard of customer service did not end there as Giles too went beyond the expected call and worked out an incredible payment plan for me. He explained everything in detail and without any "salesmen rhetoric". The whole experience was more like hanging out with a group of friends rather than any form of business endeavor. Words cannot honestly emphasize the level of customer service that was provided. After all was said and done, I drove away with my new truck, parting with the new friends I've made at JP Toyota!! I would recommend JP Toyota to all my friends and family and anyone I know looking to get into a new vehicle!!

Dianne Mallory

I had been looking for a Rav 4 at various dealerships on the island and found a few of the style and year that I wanted. When I visited these various dealerships to test drive a Rav, I experienced high pressure, and once outright aggression after stating I would like to think about the purchase overnight. I then saw a Rav 4 at Metro Lexus Toyota in the year and model I was looking for. I visited the dealership and was immediately met outside by a friendly car salesman named Tom Iliopoulos. When I told him what I was looking for he said the car was sold be that he had another exactly what I wanted that had just arrived at the dealership but that there was a deposit on it. He said he would keep me informed and he did. He responded to every text and email that I sent asking about the car and even went in on his day off to see if the car had been safety checked and detailed. He then called to let me know that the other customers removed their deposit and that the Rav 4 was in pristine condition ready for me to test drive it. I arrived and Tom had the car ready to go and when I returned we had a very pleasant conversation and made a deal. The cargo shield was missing and he arranged to have one purchased for me. From there, he escorted me to and from finance, and to the insurance agent. Further, he showed me how to work the controls and even set the door locks for me as requested. He was courteous, fun and respectful and listened well. A few days later he followed up with me around the cargo shield and my purchase. It was a very pleasant experience and in direct contrast to other dealerships. I would highly recommend this dealership and if you can.. ask for Tom.

Clay Choones

When on the road in Victoria I decided to buy a five year old Tacoma. We had a few abnormal requests and our salesman made sure to see them through. Cohan (Salesman) was one of the best to deal with when making a larger purchase and a refreshing experience. I am not rating a 5star simply due to the service end. There was corrosion over the battery terminals that was never cleaned. I should have known better when they mentioned they battery was 5 years old. Toyota should have switched out the battery before selling us the truck and we almost missed our ferry when the truck died days after the purchase. The service department also had a deal on rims and tires with free labour. Do check your invoices as the service department still tried to charge me labour. With all that said about service Cohan rectified all issues on our behalf and saved the day. Thanks Cohan!!

Ben Dhillon

Ask for Cohen. I don’t normally write reviews but having gone through multiple car buying experiences I thought I should. Patient, no hard sales tactics, and even customer service post sales. For example he worked with their service team to cover costs for my customization request AFTER I bought... If you’re looking for a non aggressive, knowledgeable rep from Toyota you won’t go wrong. I may stay away from their service team though (that experience wasn’t great to be honest) but I wouldn’t hesitate to reach out to Cohen if you’re in the market for a Toyota on the island.

Ethan Hardie

Attempted to order new rims for my truck. Two attempts failed due to part not being available when my scheduled appointment day would arrive. Third attempt was a promise the parts were in. In reality the new parts were damaged and I am left waiting again until they get another set of new rims. All in all, it’s taking 8 weeks and counting to get a set of rims put on my truck...

catharine ho

We just purchased a Toyota Rav4 from Jim Pattison Toyota and it was a very pleasant experience. Our salesman Jefferson, was a true professional and over delivered ! We are delighted with our purchase and would highly recommend this dealership.

Dylan Williams

UPDATE** After having my car for about a week, my rear driver's side tire was flat from an unknown road hazard. I called my original salesman Lee. He was extremely patient during my panicked moment and directed me to the free roadside assistance included in my lease. They came within the hour and changed my tire. After only one business day I was able to visit the Toyota service centre where I spoke with Nathan who was a pleasure to deal with as well. They replaced the tire at no charge and I was blown away by this amazing customer service! A big thank you to Lee, Giles, Serge and Nathan for all the help with the original purchase and continued exceptional service. I had shopped around at a few locations in town and received decent service but it was nothing compared to the level of professionalism and courtesy I enjoyed from Lee Henwood at Jim Pattison. He was extremely low pressure and honest throughout the process and made sure he left no stone unturned when it came to our needs. He even brought my car in from another dealership to allow for the color we wanted! I highly recommend purchasing your car through Lee!

George Christoff

I just purchased a 2018 Qashqai from JP Toyota. Tom Iliopoulos was a very good person to walk me through the purchase. His manner, people skills and patience were terrific. All my questions were answered in a thoughtful manner. He was great, above and beyond my expections. Thanks Tom.

Jacob Tilson

JP Toyota is an incredibly professional dealership and ensured a safe environment to purchase a vehicle during the current pandemic. Tom Iliopoulous was incredibly personable, trustworthy and easy to deal with through the entire purchasing process. Tom was very straightforward and kept me in the loop throughout the day. His transparency through the process made me feel confident my best intentions were a priority. The team at the dealership, as a whole, was also fantastic. My partner and I were checked on by various employees and made to feel welcome and cared for! I feel confident recommending my friends, family and colleagues to work with Tom and JP Toyota and know they would receive outstanding customer service. Because of Tom and the outstanding team at the dealership this company deserves 5 stars and has earned my business going forward. If you're in the market for a vehicle, I highly recommend you visit the team at JP Toyota and see for yourself how great the service is!

Akira Suzuki

I did not like the atmosphere there. All dealers are not working together , some of them are greedy and rude . Who is the good dealer there ? Any advice ? I checked Nissan and VW and they are better at customer service for sure .

Billy Osolit

Reynaldo helped find and steer me to the truck of my dreams. The whole staff was friendly and helpful and I couldn’t be happier with the whole process. Anyone shopping for a vehicle should check them out.

Care Mamone

We had the pleasure of dealing with Greg Charbonneau, and couldn’t speak higher of our experience. It was easy, quick, and we were very well informed and looked after. The entire team was awesome, and the dealership was so friendly and welcoming. Thanks again Greg! You’ve made our family drive so much more enjoyable!

Jason Mac

My lease came to end on my Highlander so I went to the dealership a few days early to let them know I will most likely return the vehicle. Sales Advisor told me they would cut a cheque to me for $4000-$5000, which was the amount of equity I had for the car. The day came for me to return the vehicle and now I was told I'm now getting $2,000 for it. I felt lied to, I think if they told me it was $2,000 from the beginning I wouldn't of minded so much but this seems kind of sleazy. Their reasoning was because due to the economic situation they could only give me that much is what I was told. My own economic situation is also not great as well as my wife and I are out of work which is why we couldn't afford to lease another vehicle or purchase another one, so I also have financial difficulties during this time. Does not seem like customer satisfaction is their top priority given my experience. After signing the transfer papers to give the vehicle back, that was when they told me that they couldn't cut a cheque for the $2,000. I had wait to the following week. I am now sitting and waiting to see if they will honor the $2,000 they said they will give back for the equity of the car but am concerned that they will come up with another reason to give me less or maybe nothing at all. I will not be purchasing my next car or any future cars from any Jim Pattison Toyota/Lexus dealerships going forward based on this experience. I will also be letting my friends and family know about my experience. This has been a bit of a stressful situation and I hope no one else had this experience.

Wendy Tsang

We had a great experience buying our used Tundra from Rosario D'Angelo. We have been looking for a used Tundra for awhile and have talked to many sales advisors. Rosario is, hands down, one of the best sales advisors that we have ever worked with. He delivered what he had promised and we couldn't be happier with our truck. He did everything he possibly could to make the deal happen. If we are to buy another Toyota, we'll be looking there first. Thank you Rosario!

Emma Jackson

I recently bought a used Venza from Toyota/Lexus. Tom Iliopoulos was our sales associate and did a great job of finding a vehicle to match my requirements. I did get an independent inspection, and Toyota/Lexus did complete the small repairs that were suggested by my mechanic. Overall a good experience!

Rick P

Marcell the sales manager is a great guy. No pressure very professional. Highly recomend this dealership.

Krista Vass

Although I didn’t purchase my vehicle here, I just had my first service on my 4Runner and it was exceptional. Inexpensive, thorough and even a car wash along with a lounge I could connect to wifi and continue to work. Very impressed with the service department. Thank you! Great customer service

Trevor Roberto

Jay and Rob sold us a Tundra. The beat vehicle I have ever had and it sells themselves. The best thing about this place outside of their solid rides is the staff. I would reccomend this dealership to anyone especially if you have had a bad experience before like I have. Great truck great team!!

Almuhajer Alsaudi

I had terrible experience at the parts department. The gentleman with the big moustache should be trained to deal with customers. He has a short temper. I needed parts for one of my Toyota Sienna vans and he got angry out of the sudden for asking him more than one question. I was the only customer there and he was upset for asking him to check prices for different parts. I think his name is Paul. I have two Toyota vans and I am a regular customer there. I dealt with everyone at the parts department and all of them were very nice and accommodating except him. Please send him for more training so he can be nice to customers.

Susan Brenna-Smith

I had an appointment with a salesman and arrived on time. They paged him with no response. The receptionist eventually phoned him and then another salesman sitting at a desk by the door asked if he could help. As I was explaining to the second salesman what I was looking for and he was pulling up options on the computer, he was interrupted at least half a dozen times answering messages on his phone. It felt like they couldn't be bothered with a single woman buying a car.

Kevin Rintoul

My mom (a senior) recently brought her RAV4 in for service. Not only was she treated rudely when she dropped it off, they charged her $190 to remove a nail from her tire - which of course is totally gouging. They got their $$$ but lost 2 future customers as a result.

winnie liang

We love our car where we bought here and we live the service they provide. Thank you.

Mark Phillips

I had a great experience finding and buying the used SUV that felt right for me. The sales person, Greg C, made us feel comfortable with his integrity. It was important to me that I dealt with a staight shooter, not a smoothie I felt I couldn't trust. A sense of humour was a plus. I am happy with our deal. My feeling with JP Toyota is that they care and are professional. I would recommend them to a friend.

Rhonda Sesto

With gratitude I love my Toyota; I feel safe and know that I can rely on my Rav 4.( yr.2019) Better yet, the kindness of the team at JP Pattison Toyota in Victoria is what I am grateful for. The world is in a odd stage, and we all need to slow down and ask how are you? Thank you for hearing what my needs were and taking the time to connect with me on a personal level. I appreciate the emails to ask me questions; this had my mind at ease. I came in today and Paige and Jaime ( Service Manager Rep) helped me with all my concerns. My oil change was done on time. I had tree sap on the hood of my Rav 4 and the team took the time and effort to get this off. "The behind the scene team", thanks so very much!!!!!! thankyou so very very much!!!!!!!!!! Happy Safe Holidays rhonda

Nelly Tian

Jesse's exceptional service made up for the poor experience we had with another salesperson at Jim Pattinson. He provided honest, informed answers to our questions and helped us make the best purchase decision for our needs. Throughout the process, he showed patience, understanding and humour. After an upsetting incident, he definitely managed to turn our opinions on the dealership around! Post-purchase, he communicated with us via text, to ensure that any servicing and repairs were addressed in a timely manner. We highly recommend Jesse for any of your automobile purchases! We are grateful to have encountered him. Thank you for all your help.

Claudia Jay

I wanted to thank Tom for his excellent service to help my dad find a new vehicle. We really appreciated all his efforts to get dad back on the road again and thank you for coming in on your day off/birthday to ensure that all was well before we drove the car off the lot. We will recommend our family and friends to come see you if they are looking for a car in the near future. You go the extra distance Tom and the dealership is very fortunate to have you on their team.

samuele desouza

Bought a used vehicle today, the sales associate Jesse was fantastic. He really swung the deal for us. We had previously looked at another vehicle at another dealer. However Jesse's amazing customer service sealed the deal for us. I would highly recommend him and I'm sure we will be in touch for our future car needs. Thank you jesse

Troy Gillespie

Our experience purchasing a new Toyota Highlander with Robert Nessel was excellent. He listened to our needs and responded to them with appropriate options. There were no high-pressure sales tactics. He is very knowledgeable, particularly with purchasing options. His pride in the Toyota brand was apparent. Overall, everyone that we encountered at Jim Pattison Toyota provided excellent customer service. We were acknowledged each time we came on the lot and were offered plenty of friendly smiles. We look forward to enjoying our new vehicle.

Daniel Cariño

Jim Pattison Victoria once again had provided a high standard of quality and client service. Special mention to Jefferson De Jesus who we've dealt with yesterday. We had an emergency and issues with our old car from the other maker and pulled-over somewhere the Malahat Road. We had no internet connectivity signal and no other choice but to try to contact him for assistance. Without any hesitation, he goes beyond his way and helped us in any way he could possibly do. He gave us the towing company contact number to call, and eventually we ended up trading in our car with a new toyota car with his help and unwavering client service assistance, and even without any prior appointment, still, he opted to find time to assist us and helped us decides which car to lease. Kudos to Jefferson. If you're looking to get a Toyota car in Jim Pattison Victoria, we highly recommended looking or asking for Jefferson De Jesus. You can't go wrong with this guy.

Evan Laplante

Had a great experience buying my new vehicle. Tom Iliopoulos helped us out and was fantastic to work with. If he didn't know the answer, he'd go out and find it for us. Very professional and I would recommend checking this dealership if you are in the market for a new car. Tell Tom I sent ya :)

Khyara Clement

Ash siamaki is absolutely fantastic! I bought my Ra 4 hybrid from him back in May and had such a fantastic experience. Highly recommend!

Bruce Prout

Through an online search, I came across a vehicle at Jim Pattison Toyota Victoria that I was very interest in. Being from out of province made for complication of not being able to visit the dealership in person. My sales contact Matt Higgins proved most accommodating and capable in organizing all of the business transactions, including arranging for door to door delivery of the vehicle for me. The vehicle arrived fully serviced, clean and exactly as advertised. The dealership even offered to replace the second key that was though to have been misplaced in transit, but was to be later found. I can highly recommend the Jim Pattison team of sales, service and finance people for being helpful, professional and for practicing high business standards.

Peter Day

Hi Robert, We love our new Corolla and have enjoyed driving it these past three days. The ride is very comfortable and smooth and the additional safety features are really appreciated especially by my wife. Thank you for you very professional service in helping us move on to a new leased vehicle that meets all our needs. The process was relatively painless and people that we dealt with at each stage were quite helpful and professional.

Danielle Ayotte

Amazing experience for a first-time buyer! Dave & Marcel were awesome to work with--super friendly, knowledgeable and professional. Felt zero pressure from start to finish and extremely well taken care of!

S Logan

Is 0 stars an option? Took my car in to the dealership a couple weeks ago for an oil change and tire rotation. When I picked the car up they told me I needed new rear brakes, rotors, and all new tires. They wanted $730 to do the brakes and rotors and started trying to sell me the tires. None of this "needed work" had been mentioned to me on the phone when I was called to discuss what was needed, or when I was called to come pick my car up. I know replacing brakes is not that hard and should not cost that much - I used to do it myself before I hurt my back. When I politely said I would get quotes for the work from others they got very visibly pi**ed off. I took my car in to a trusted mechanic friend for a second opinion, together with the paperwork from Toyota. Low and behold - my brakes had tons of life left, they operate on a drum system, so I don't need rotors. That they tried to up-sell me on work I didn't need just shows the shady ethics of this location. I won't be going back there for more work... or to buy any more cars. I think because I'm a very small, rather innocent-looking woman it made them feel like they could take advantage of me. Not today sirs! Think twice before bringing your car in to their garage, you might not need all that you're paying for.

Jocelyn Cooper

Nelson Antoine was wonderful to deal with. Over the course of several days of looking and test driving different vehicles, Nelson was knowledgeable and made the searching and purchasing of my vehicle a pleasant experience. He always got back to me quickly to answer any questions, and explained everything so thoroughly. Thank you Nelson for making my car buying experience a good one!!!

Garry Shaw

I purchased a 2019 Highlander this week. Tom Illopoulos made the experience very easy and enjoyable. There was no stress in the transaction and he made me feel that I was the most important person in the building. I would highly recommend Tom to anyone looking for a new car. The balance of the staff that work in the sales department were excellent. Thank you Tom and keep up the good work. I love my new Highlander. You helped me pick out the perfect car for me.

James Dawson

Jefferson De Jesus saved a 1 star rating for this dealership. He is kind, generous, and genuine. The finance department and ICBC gents were also very nice to deal with. I walked away with the perfect vehicle to suit my needs. David Kim however deserves a 1 star. 2 months ago my service from him was terrible. I was put into a test drive with a ridiculously dirty work van that had not been cleaned at all never mind covid cleared for a test drive. Hell! The gas light was on empty and he told me “not to drive far” and that I didn’t need to take it on the highway because “it isn’t a race car”. The offer came in for my trade and I said I wouldn’t accept it as it was below black book value. He dismissed me instantly and didn’t even consider trying to make the deal work. He was very rude and thew his pen on the table and said “ok goodbye”. I came back and bought a van for $10k higher than the one David tried to sell me. It wasn’t about the money it was about the customer service. Jefferson should be the only salesman there you deal with. He is a gem of an employee and deserves the notice. He worked with my wants and the dealerships needs to make the deal. Thanks JDJ!!!

Brodie Brooks

Dealt with a salesman by the name MO, first off I was asking to test drive a prius prime and asked to take it for a couple hours. Not a problem he says. Then tells me manager said only half hour and 30 mins for test drive. I said I was needing to take my mom and sister with me and never stated my reason for buying the car. It was for one of my employees then starts going off on me about doesn't make sense why I need my mom and sister if its for a employee like its his buisness who I can get a second or third opinion from. Then tells me with such disrespect that I've came before and never bought a car I looked at when I bought a Lexus from them a couple years back. I like to be conservative and not impulsive when I buy a car and like to study and do my reserch. And further texting continued with a rude and unprofessional attitude towards me. Sorry pal but thats the business your in to sell cars. If you can't give a customer a good experience then get upset with customer about it isn't my problem when I walk the other way. So unprofessional, and terrible attitude towards people who are dumb enough to just show up and buy a car in 30 mins test drive. 1 star review for the dealership and salesman

Angela Lane

I had an amazing experience with Johnathan Bish. Would absolutely recommend him to anyone even thinking about looking into getting a new vehicle. Went in planning to buy an older, used car, ended up leasing a brand new corolla. Couldn't be more happy with his service in person and via text. He was honest and genuinely there to get me into the right car that fits my needs and budget.

Juliana Gibson

Thank you to the staff for their assistance with our purchase of a Prius Prime last week. Cohan Sassaman was friendly, courteous, efficient and a very effective salesman without being "pushy". He had the answers to all our questions about the technology of hybrids, and Toyota's design and what level of service we could expect for these vehicles. The other staff members who guided us through the purchase and insurance processes were extremely competent and made the entire experience manageable and rational. Early days, but we've very pleased with our purchase... the car handles well, the technology is relatively intuitive... and so far (350 km) hasn't cost us a penny in gas! Yeah!

David Bennett

Robert Nessel was kind enough to respond to our email enquiry regarding a visit to JP Toyota Victoria. He worked well with us through the process, and we are now the owners of. 2019 Prius Tech ( sharp learning curve for us, lol!), as we had SUCH a positive experience with our pre-owned Prius that was 10 years old. Robert took time on his day off to install the clips for our cargo net! The massive owners’ manual is daunting, but we shall overcome!

Todd Horn

I've had really great experiences with JP Toyota Victoria. I even want to hate "the dealership" but they treat me so well, oil changes cost less, provide me with a cab to work, and wash the truck before I pick it up. They earn my business over and over again.

Erin Campbell

We really enjoyed working with Tom Illiopoulos. He showed us the cars that exactly fit what we were looking for and which matched our budget. He took the time to make sure we were happy with our choice. He answered all our questions and was completely transparent about the process. We would highly recommend working with him on a car purchase. All the other departments were very helpful, including finance, insurance, and service. We worked with Giles, Tasha, Jamie, and Nathan and all were friendly, professional, and efficient.

S T

I bought my car recently from Amir Rafezi and it was great! He took excellent care of me, went over all of the options thoroughly and answered all of my questions with care. I highly recommend!

Adrian M

My wife had our vehicle serviced this morning,and made it very clear to the service rep to inform husband if any extra work needed to be done. (language barrier). Vehicle was in for recall, and a lease to financing conversion. This was not done, charged her extra then what was quoted. She did not pay and they did not charge her in the end. (She needed to become upset for them to retract charges). Not too sure the reasoning for the over charge or the uninformed work. I felt disappointed and genuine anger towards the whole situation. Needless to say we would never go back for any servicing of vehicle. Sales floor was a good experience overall.

Gie Bart

It was a fantastic experience from Toyota with the help of Sir Jefferson De Jesus. We asked plenty of questions, he was very helpful and understanding. We got the 2021 Tacoma TRD OFF Rd! If you need a new car or truck Brand New or not look for Sir Jefferson, you won’t get disappointed! Thank you Sir!

Deborah Kennedy

Thank you Blair Wallach for finding me my UNICORN, dream truck!!! Excellent service, friendly, courteous, informative, and even checked in to see if everything was going well after a week.d highly recommend Blair!

A Graham

We were impressed with the level of service provided to us when our car was having starting difficulties. They turned a very stressful day into a great day. Thank you!

Karen Cheung

Thank you Rhys & Reynaldo for helping us out. They are amazing and super helpful! We love the vehicle that we just purchase, again thanks.

G Wang (Tiger 62)

We have always felt that shopping for a car is a hassle, especially a used one. However, our views changed last week after we met Mr. Tom Iliopoulos at Toyota Victoria. We were looking for a used car for my son and had conducted some research at home, and ended up making a list of places to visit. But after arriving at Toyota Victoria and meeting Tom, we did not feel the need to go anywhere else. We ended up making the decision to purchase within one hour. There was no hassle, no pressure, and Tom provided us with transparent information and professional answers to all of our questions. He gave us a clear breakdown of prices and offers, and promised a couple TLCs upon purchase of the vehicle. We have been driving our "new" car for a couple of days now and have been loving it. Ultimately, we only spent one hour viewing and discussing, and another hour upon delivery of the car. It has been an exceptional experience with Tom, he was friendly and helpful, and knew exactly what we needed. Thank you Tom! (The car we bought: Stock #210503A)

Andrea McKenzie

We were very happy with our purchase: even though we were buying a used economy car, we felt as though we were being treated as though we were buying a new, top-end vehicle. The salesman, Greg Charbonneau, went out of his way to help us out, even locating an owner's manual for us. Even though he was obviously very busy, he always made time to answer our questions and to make himself available. A surprisingly pleasant and painless experience, in other words!

Claire Burns

I was part of the airbag recall, and when I brought my car in, I asked them to give the car a once over to make sure things looked good. Long story short, they claimed to have checked my brakes and said I would need to have 700-800 dollars of work done. When I took the car to another mechanic, they said there was no way the dealership actually checked my brakes, because the wheels were rusted on. Thankfully, my mechanic removed the wheels, looked at the brakes, and said they were fine. I called the dealership to complain, and was brushed off with "the technician must have made a mistake". Falsifying a problem with my car is much more than a mistake, and I will be taking my car to better auto shops in the future.

Jim Pletz

We were looking for an all wheel drive and found one on the JP Toyota website that would fit our needs. I contacted the dealership and spoke to Shawn Firth. He was very helpful and gave a couple of options to consider. He suggested we put a hold on one of them but it would be 4 or 5 days until we could get there. No problem, the vehicle was put aside for us. When taking a test drive, the vehicle was not to our expectations. We checked another vehicle and taking it for a drive, it would meet our purposes. Shawn was very flexible and helpful during our contact with him. His sales manager and financial person were easy to deal with and very forthright. we are quite happy with the dealership and all employees we were in contact with. Good job!!!

Kevin Rankin

We purchased a new vehicle in 2017 and recently a used one. I'm glad Blair Wallach was recommended to me by a friend. Blair used the same care and professionalism with our used vehicle as he did with our new one. This kind of service and care makes a repeat customer. I can't say enough about Blair and the business team at Jim Pattison Toyota. Thanks for the awesome experience.

Jon Watson

Abdul is a fine sales' representative. He is both personable and professional in his approach. Detailed information on my purchase of the Camry XLE was freely provided and the overall experience was low key and respectful. I highly recommend him.

Lily Stanton

I would like to thank Tom Iliopoulos and Jesse Gough very much for the wonderful experience they gave me (my husband David) in helping us to find our dream vehicle!!! They were knowledgeable, helpful and extremely welcoming! I would highly recommend them to anyone that is in pursuit of a new (or new to them) vehicle! Thanks very much guys, excellent service!!!

Noverto Adviento

Mr. Jefferson De Jesus a Product Advisor of Jim Pattison Toyota Victoria was very accomodating, he knows every aspects of his products, very honest about the pros and cons and he helped us decide what we need that fits our budget.He can be reach anytime, and answers our doubts and inquiries. He is very kind and patient with us. HIGHLY RECOMMENDED - Mr. Jefferson De Jesus - Product Advisor

Barry Aherne

Bought a vehicle from Jesse Miller at JP Toyota yesterday. I was very pleased with the overall experience. Jesse was patient and knowledgeable with all my questions and worked with me to get the best deal and one that I was happy with. I worked with the finance and sales manager too and both were very helpful and pleasant. I am delighted with my new van and they have a long time customer in me!

Jada Turkish

Just bought a pre-owned Toyota Corolla from Tom ILiopoulos. I needed to trade in my Yaris HB for a vehicle with more trunk room. Tom was great, I didn't feel pushed into the deal, I test drove a few different styles and price ranges and ended up with the right vehicle for me. I will definitely refer friends and family to Tom when they need a vehicle. This is my third Toyota and so far I've been very pleased with how they handle!

Marsha Therrien

We recently leased a RAV4 from Jim Pattison Toyota and are very happy with it! We received great customer service from Jesse Miller. He was very knowledgeable about the features and I didn’t feel rushed to make a decision. He provided all the information needed to make an informed decision (on both of the vehicles we considered, as well as the leasing program at Toyota). I felt very taken care of as a customer, and have already recommended Toyota to a friend.

Ruchie Custan

After searching for months, finally found a car that suits my family and within my budget range from this dealership. Thank you Robert Nessel and colleagues for all your patience walking me through various options during the selection and buying process. Robert was helping me from day 1, and even after I made the purchase he was following up on me making sure that everything is okay and offering help whenever he can. A very nice and cool person to deal with! I highly recommend this dealership in Victoria area, and look for Robert, he can help you. Cheers!

Vincent Cummings

Awesome place and organization, made leasing a vehicle a pleasure. Hassle free, didn't fell like prey in pack of wolves (like I did at some of the other dealers) Salesman put up with my erratic schedule and many questions, thanks to Jonathan Bish and Johnny!! you guys rocked

Verina Spencer

Paul was such a great salesperson, he helped us find a replacement RAV 4 after a deer murdered our beloved last one. Paul dug up all the info, answered our many questions, and he worked to get the best deal possible for a couple of tired nurses!!! Paul is so professional and actually trustworthy. Thank you Paul and thanks for helping us protect our patients by wearing your mask the whole time.

Sl P

Bought a 2022 vehicle recently and although im not disappointed with the vehicle im disappointed that Toyota staff will not tell you upfront what the costs are so you can make an informed decision. They make you put in a deposit and then once you get to the point of financing that's when they will tell you the figures. Not sure if we got a good deal or not at this point kinda got swept up in it all. ????

Melissa Tsiatas

Jessie was amazing he was very kind and listened to my concerns and questions and addressed all of them. He responded very quickly by text which was nice and very reliable. Overall was an amazing experience 10/10 would recommend going to get your first car here they don’t try to scam you. I’m very happy to be in my Toyota Corolla and I want to thank Jessie, Surge and Emily for making the process easy, fun and very professional! You guys are amazing.

Yellow Fin

We had a Highlander for a long time and didn't know what we wanted/needed next. Tom (Iliopoulos) was very helpful and walked us through all the options. He was also a good listener and worked really hard to get us what we wanted for the right price. All the other folks like Serge in finance and Trish in insurance made all the other details of the purchase run smoothly. Overall the staff are right up there with the high quality we expect from Toyota. James and Abbi

Richard Lassalle

Reynoldo Cabalu was our sales man. After deciding on a Venza instead of a RAV4 Reynoldo was very happy to give us all the information and provide us with one beautiful vehicle to test drive! We were even offered to take it overnight which we did. We had some concerns about the LED headlights at night and Reynoldo met us after dark (10 PM )for a test drive down a dark road to explain the whole system! I couldn’t believe he was so conscientious and willing to do that for us We are very happy with our new Venza. Richard and Pam

John Stein

I just bought my new 2017 Toyota Tacoma from Jim Pattison Toyota Victoria and am pleased to say it was a very nice experience. My salesperson, Nick Bhalla, was very professional, courteous and willing to come in on his days off to assist me with my purchase. The dealership and Nick were very accommodating to get me the exact vehicle I wanted in a timely manner at a good price. Thanks Nick for a great job. John S

Skipper

Olaf was awesome! Most painless car purchase of my life. 99% of car salesmen give the other 1% a bad name???????? Olaf is one of those extremely rare 1% good salespeople that are a pleasure to deal with. Ironically I was already dealing with Olaf over the phone and driving to look at a car when my friend Barb said, “oh too bad you’re already dealing with a salesman there, I was there a month ago and this guy Olaf was awesome”. The advertised price was a fantastic price. I shop around on the internet and I am very happy with price paid as well. A very pleasant surprise, so thank you Olaf. (Serge in finance was great too)

Little Mc

From the moment I was greeted by Brett Kinney, I was given great service. I gave him my wish list and he was quick to contact me as soon as something came available. He provided excellent customer service from start to end, and I would consider him a great asset to the dealership. He was honest, and didn't have the answer to a question he researched and got back to me. He made sure any concerns I had about the car were addressed. After purchasing the vehicle, he followed up in a few days to ensure I was happy. I will happily recommended him to anyone looking for a new or used vehicle. As for the dealership overall, I am impressed with the level of customer service I have received from everyone. My only recommendation to any new car buyer is do your research, and be prepared for a hard-sell on extended warranties. Other than that, no complaints.

Renato Capone

Purchased a vehicle there and they were very professional and no pressure to sale you a car. You will leave the dealership with a great experience. Thanks Abdul and Jesse, you guys are amazing!

yizhi wang

They quote me couple thousand dollar for an informational screen for an old Toyota. So I ask them for the parts number, and they tried to mess me around with different number, I phoned them three times and they gave me 3 different parts number for the same part, and none of them was correct. All they want is your money out of your pocket and do not want you to find other options. Also, Matthew from Services department was extremely rude and not care about customers at all. If you own an old toyota and out of warranty and have a budget please dont just go JP as the first and only option, try different shops and get some second opinions from different mechanic, it might save you thousands dollar on your bill.

Naomi Eastman

I had a wonderful experience buying my first car from Jim Pattison Toyota. My sales advisor David Andrews was very knowledgeable and professional, and talked me through all of my options thoroughly. I felt very well informed, and comfortable purchasing a vehicle here, and would highly recommend this location. I also very happy with the RAV4 I purchased, it is a great car so far! Thank you so much for the awesome service!

Nilus Lulu

Got my second leased car with Toyota Canada and first time dealing with JP Victoria. Everything started all nice and chill. The agent was cool and polite... was going to be a nice deal until the morning I went to sign the contract to finalize the sale... the financial manager Mr Donais or something like that, very rude at the beginning, showed up about 20 ft away, called my name up, and instructed me to “follow him” with a curl of his finger, And turned and walked on, felt like I was a kid who had done something wrong and he the disappointed parent...bad start. I wasn’t expecting to be treated like a king but that was a bit rude. Then, during the entire conversation, avoided eye contact with me, and felt that he was annoyed (Don’t know why, maybe he had a bad day). Then, rushed me to sign the contract with a amount of payment higher than the one I had previously agreed on with the sales agent, i pointed it out and finally he changed it back ( don’t know if this is the little trick they do there or just mistake, if it is, that a just very dishonest). Finally, guessed he was upset (still don’t know why), he told me there was no such thing as 6 month deferral of payment for me and I was “misinformed” ( only for financing but not for leasing, but the sales agent had garanteed a yes on that earlier, also the no payment for 6 month deal is on there ads!) so confusing, and still not sure it was some kind of trick again. Good start, bad ending.

Jul Dickson

Toyota Salesperson gets a zero rating. Lexus Salesperson gets a 5 star rating. We was extremely disappointed in the young salesman that came out to "help" us at Toyora. -No attempt to introduce himself or ask who we were. -My husband was interested in trying a hybrid and we were told sorry they were all sold. If we wanted to test drive one we would have to order one, but we're not obligated to actually buy it if we didn't like it. -I stand short, but sit tall so I kept bumping my head trying to get in. His response it was because the lot was on a slope!! When I disagreed he said everyone has that problem so learn to adapt or buy a car where you can lower the seat!! - All the vehicles we were looking at came with a price tag of around $60,000. He made absolutely no effort to walk us through the features unless we asked a question. Obviously he was not interested in making money, must be nice to be that wealthy ???? I wish I had caught his name so I could tell you who to avoid because he was completely useless. We went to Lexus next and RAY was the complete opposite of the useless piece of walking skin we met at Toyota! Introduced himself, called us by name. Walked us through all the features the vehicles had to offer. Told us what he had, what he could get and when he could get them. He was informative, polite and knowledgeable. Someone I would like to do business with and probably will. Thank you Ray for making our experience enjoyable ????

Amanda Kooy

My husband and I started looking on a Sunday afternoon for a large SUV and had a few in mind. We went in with the intention of 'looking' and left with a new (to us) vehicle. Tom Iliopoulos was great. He was the perfect balance of 'sales' vs 'give them space to talk it through privately' which I highly respect. To add to this, he worked hard to get a great trade in value on our current vehicle and went the extra mile to make sure we got what we needed with our new purchase. Highly recommend - great experience. Thanks again Tom!

Jeffrey Schleimer

Excellent customer service. They’ve happily answered all of my questions regarding the used h3 hummer they have available. I’ve been trying to find time to come to their location in Victoria (I live in Van), so hopefully I can find time to get there. Overall though, it’s been a great experience dealing with them over the phone!

Kris Pat

Great experience. I live in Vancouver and my sales rep Olaf made sure all my needs were met and made picking up my new truck quick and easy.

Brooke Hanford

Jesse Miller was very knowledgeable, calm and relaxed during our test drive. This was my most enjoyable experience buying a car... I felt comfortable and no pressure sales. Jesse has even offered for me to come back in for an overview of my vehicle should I have any questions. I love my new car and would highly recommend Jesse and Jimmy Pattison Victoria to anyone

Sir Canada

Dealer ! As long we get your $ we r nice to you.! Customer ,can you also be nice to me when you are not getting my $ . Dealer as long as we get your $ we r nice to you.

Scott France

Looked at a RAV4 for about 20 minutes and ran some numbers with a salesman. He refused to print out anything about the package and price. We went back out to look at the car again but the salesman walked past us, got in and drove off the lot . This was about 5 minutes before closing. Also had given him my contact information so he could get back to me about a specific question he couldn't answer and never heard back. Why would I give this level of service my business? Went back two weeks later and asked for anyone but the original salesman. A nice saleslady helped us out and we went for a test drive. Liked the car so booked a longer test drive with her. When we showed up for the extended test drive we got passed off to the original salesman! After the test drive the original salesman started calling us to pressure a sale. Not cool! He was only attentive once he saw dollar signs. Toyota lost a sale, we bought a brand new Nissan Rogue instead.

Ashley Coull

We recently purchased our 2020 Highlander from Jim Pattison and we had a great experience. Jesse Miller was our sales associate and he was great to work with. We never felt pressured at all. He answered all of our questions, even when we messaged him after hours. He was genuine and sincere and he filled our kids with hot chocolate and watched cartoons with them while we did paperwork. His customer service was more than we could have expected but definitely made our experience so much less stressful than any other time we've ever purchase a car before. Thank you Jesse, we'll be back for the new Hybrid Tundra in a few years!

Safaa Mukhtar

I would like to thank Jonathan Gordon, he is the best sale advisor. He was very helpful and paid a lot of attention to our needs and answered all our questions with a lot of patience. He advocated for us to get the best deal for our first new car. We are quite satisfied with our Corolla and grateful to him for getting the best deal. I strongly recommend him to my friends and to every one.

B Mc

After watching hybrid vehicle development for a few years, I finally decided it was time, and now there's a 2020 Rav4 Hybrid Limited in my garage. My thanks go out in particular, to Cohan S for bringing it all together. Cohan and others at Jim Pattison worked together to set a new standard for car buying for us, and we have had prior experience. In the absence of the exact model we wanted, Cohan answered all our questions enthusiastically, using various show room vehicles to demonstrate features and operation. He set up the test drive with plenty of time to check out the vehicle. Our trade was assessed quickly and fairly. Once purchase was agreed, he located our new vehicle and kept us fully informed of delivery status which happily, was advanced by almost two weeks. It's a busy time of year right now but for us it seemed like 'no wait'. Payment and pickup included an introductory visit to the service bays, parts department and to meet some of the business staff - all displaying the same professionalism. It was a most impressive introduction to this dealership. A post-purchase visit for installation of an additional accessory was equally well done. Thanks again to Cohan and all those who made this a great experience for us. In short, both the car and the purchase experience have been first-rate.

Nidhi Khanduja

This was very disappointing trip to the store. Poor customer service. Staff was very cold and not interested in showing us any car on top of it refused in a very rude manner. Seems too busy and refused by saying they don’t have anyone available to attend us. I already own a Sienna and Jim Pattinson is my regular service centre location for our van’s maintenance. Looks like will have to move to another location as Toyota is our preferred brand but not this dealership . Would not recommend this dealership

Fernando

If I could give them zero stars, I would. I could not be more disappointed in the supposed "service" I received. You think that you can bring your TOYOTA car to a TOYOTA expert and you receive expert top service and help in fixing your issue. Don't be in a rush though, you first have to wait 3 weeks to get the car in. That's ok, must be worth it. Well today I drop it off and am told I will hear back "shortly". Sounds great. 4 hours later, nothing, so I calling. "Nope haven't looked at it yet". So I wait more. Then finally get a call "Just heard back from tech, we just spent an hour looking at it and don't know what the issue is, but that will be $160...if you would like us to look at it more, it will be another $160 but can't guarantee we will know anything after charging you more, would you like us to proceed" type thing. Well, that makes sense right? You have me for $160, why not another cause I'm going to want to do that. WOW. Blown away and disappointed. Honestly, if I were you, stay away from Toyota and stay away from Jim Pattison Toyota Victoria, cause customer service and quality of service is not what they strive for. Now if you are looking to spend money on no return, well, they can help. So yes, my rating is zero of five, don't let the one star fool you.

Luke Winter

Jefferson helped us to get our new RAV4 Hybrid which we are extremely happy with. He was easy to contact and kept us up to date on our order. Everything was very easy, transparent and professional. Toyota make the best cars and Jefferson provided amazing service.

Sally Smart

I give 4 of 5 stars because we all know there is always room for improvement. That being said, my sales representative, Abdul, was very patient throughout this sale while we waited for funds to come through. His attention to the details, both with the vehicle and the details of the purchase, were excellent. I am very happy with my 'new' 2015 red Corolla. The attention to the cosmetic details were taken care of to the point that it looks like a brand new car, hot off the assembly line! Thank you Abdul, for a great experience during this transaction. Excellent customer service!!

Adam Cook

My Mom & I where shopping for a used hybrid SUV for her, we where lucky enough to meet up with David Kim the hybrid/electric car specialist, and we scored big time with a wonderful deal on a 2018 Toyota RAV4 Hybrid ,it has very low mileage & is in excellent condition, & it even has a sunroof! The car had just arrived on the lot that day, & we were very lucky, timing wise, to have picked up such a difficult to find vehicle . We'll be picking it up next week after it has been checked over & detailed, we can't wait!

Tyler Tingley

A good balance of great service to terrible service, never know what you're going to get. Edit/Update: Picked up truck after over a week of them having it, returned my truck with: mold, garbage, missing trim piece, and greasy overspray from anther vehicles job all over my trucks drivers side. Truck was brought in from severe leak in break light (New Tacoma). The inconsistent service during this time is too long to ramble here.. Ie. leaving my truck outside uncovered for 2 days with leak, requesting loaner car back in very short time period or i face charges; rude costumer service, making me spend over 40 hours on the phone with them/toyota canada (look for post on tacoma world soon).

Hanna Shew

The comment below was 2 months ago, when I bought the car. I still rate 5 stars for the purchase experience. My experience with the Service Department today wasn't that great, though, mostly because I set my expectation too high. I should have known that it was a department that provides services to cars, and not to people. My first impression was that no one bothered to crack a smile, to me or other customers, but it was fine, Greg was helpful and professional and I was pleased. It wasn't until I picked up the car that a very young person behind the counter (I shall not put his name here) made me feel like I was a waste of his time, all because I asked a few (3) questions (there was no other customers at the time) and told him that I would step aside to review the invoice before signing the paperwork. A few minutes later when I came back to the counter to sign it, he told me that there was no need for me to sign it anymore. When I insisted on seeing it, it turned out that he already initialed for me! Now that was disrespectful! *********** My husband and I had a list of car dealerships to visit when we decided to look for a car to replace my very old one, and this happened to be our first stop. Jay greeted us as soon as we stepped out of the car - small gesture but made us feel welcome right from the start. As soon as he learned of my wishlist for the new car, he took us to several cars and explained the features of each to us. He was tactful enough to give us room to discuss but was there when we had questions. When we finally narrowed down to the 2 potential cars and wished to see their online reviews, he took us back to his desk to look them up for us. Long story short, I drove home happily in my new car 2 days later. All in all Jay was very helpful, knowledgeable, and accommodating to our requests. We didn't feel like be pushed into a purchase at all which would have been a turn-off. Murray the Financial Services Manager was great. The person who helped us transferring the insurance was very helpful too. In fact, everyone there was cheerful and pleasant to talk to. It was a nice experience. I do hope that when I bring my new car back for service I'll receive the same treatments. I will definitely recommend this dealership and Jay to friends and family.

Jim Black

I recently purchased a used car from Shawn Firth a salesman at this dealership. Having gone in to view a car I had seen a few days earlier I was disappointed to hear it had sold. Shawn showed me a couple of other Corollas in my price range and although the one I test drove had extra features I didn’t need we decided to see if we could make it work. I was treated with respect and courtesy throughout the process and after declaring I had a budget and was sticking to it we came to an agreement that came very close to my budget. All the managers and people I dealt with through this process were friendly and not pushy and that is what I look for in a dealership. Shawn even purchased my touch up pen for me as the slightest scratch bothers me. Thanks to everyone I dealt with and will say hi when in for servicing.

Del Cel

We acquired our first 2021 Tacoma from this dealership due to Reynaldo Cabalu’s efforts. Reynaldo had a no pressure approach. He was more than willing to assist, and quick to respond in order to meet our wants/demands. We hit a few bumps along the way but Reynaldo performed beyond expectations in order to seal the deal. He really treated us like a family. I highly recommend Reynaldo to anyone who is in a market for a Toyota especially a Tacoma.

Robert Hutton

We bought a 2020 Rav4; had paint spots all down the side and the paint surface of the car itself was rough (full of pollen, horrible paint job). And the drivers side of the car makes a whistling sound (bad window or door seal). We made them take the car back for repairs (again, brand new); it has almost been 2 weeks with no resolve. No calls us to keep up to date on repairs, horrible service. Salesman is great but his hands are tied. I do not recommend this dealership for service or purchase.

Mark Borromeo

We had a really great experience getting our car from JP Toyota. We were on a rush since our old car died all of the sudden. We looked for a Corolla on their website. Unfortunately when we got there, our choices were all sold out. Tom Iliopoulus greeted us at the door and was readily helpful. He is very knowledgeable and professional. His experience helped us narrow down our options. All of our questions were answered. He's on top of everything even after the purchase. With his help, we are able to find a Corolla that matches our needs. Everyone with the team made the process seamless. I would bring my family and friends or go back for our next vehicle. Thank you so much for assisting us and hope you had a safe trip back from Mexico, Tom!

D R

Like pulling teeth to get them to honor what they said (and even signed on the bill of sale) after the fact. The excuses ranged from lies to incompetence before after MONTHS the issue was somewhat solved. Not impressed at all.

Rajesh Khurana

My purchase of NX300 was such a seamless transaction, thanks to Scott & Daniel! You guys are the best sales people I have come across in a long time. Jimmy was so efficient in completing all the paperwork. Will refer anyone to you guys in a heartbeat. Cheers!

Arianna Rumenovich

Great place to buy a new vehicle! Olaf was absolutely amazing in helping me get into the perfect vehicle to fit my life. He was very respectful and helpful during the process when I was asking questions, and made sure that I had all the information to make the right decisions for myself. Highly recommend you ask for Olaf when you are wanting a new Toyota.