Reviews of Pacific Honda (Car Concessionaire)

Negar Parsa

I had a really good experience in this location. Mr. Babak Mousavi was very patient and he did his best to answer all my questions and at the end he could help me to find the best option according to my preferences.

Marci G

My mom and I went for a test drive last Sunday afternoon. Elliott Abear was incredibly nice, helpful, and very informative. We told him up front we were not purchasing that day and he still spent a lot of time with us. He also followed up via text later (the only salesperson who did from all the dealers we went to that day). He said he was fairly new to car sales, but with his friendly, relaxed demeanor and incredible depth of knowledge, he's bound to be successful!

Christine Nijman

I have purchased 5 cars now from Pacific Honda, and it has always been a pretty good experience. However this time was a step above. I dealt with Jackie Liu, and he was very good to deal with. Rather than the more forward borderline pushy style of many sales/product specialists, Jackie was genuine, knowledgeable, and most importantly listening to me, and what mattered to me as the buyer. Admittedly, I am a demanding customer who wants what she wants, and he handled it all in stride which eventuated in me leasing a new car sooner than planned. Nice work Jackie!! Working in sales myself there is no way I am buying something unless there are advantages worthwhile to me, and Jackie did a great job helping me see what they were, while getting me a deal that worked. Also, Mike in the Finance department was great, Again knowledgeable, but not pushy when showing me the additional insurance options etc. AND, Last but not least even Vala who transferred my insurance over was upbeat, enthusiastic, and helped make sure that I had the best deal with the best coverage. Next time I buy it will be an EV, and hopefully it will also be a Honda!

Paul Gilbert

I will never be back to the sales department. Even for cars sales people, these guys are bad.

Robbert de Groot

Regular service. I find they are a bit pricey but they do a good job. Staff is always pleasant.

June

Leonard helped me with my car searched and me and my husband got the perfect car in no time! Really helpful and knowledgeable staff. Jolene was there to help as well. Excellent customer service.

Denise K.

Efficient, polite, professional services; clean and safe environment

Don Parkinson

Bring a good book if you want to sit in the lounge and read. There are lots of lovely walks to be had around this location. The servicing I get at Pacic Honda takes on average four hours. The shuttle service is no longer in place. COVID and governmental health regulations curtailed many things. I would bring an umbrella if you plan on going for a walk. I bought my little gem at Pacific Honda in 1998. She is forest green and is showing her age. A couple of rust spots are now appearing on her body. I have to have that left side of the car repaired up the road apiece from the accident a couple of weeks back. (Save-On lot. No big thing.) My little gem is the oldest car on record for being maintained by this outfit. I care to keep the things I make or the things I have, so that they stand the test of time. Heck, I heard that if I get a million kilometers on my car, HONDA will gift you with a new car. That is what I am aiming for. The global maglevs should be online for everybody by then. Plus afew other little nik-naks.

Mandy Krogh

Do NOT go here for Service or Recalls!!!! I took my car in for a simple recall...a power steering hose. Dropped my car off at 7:30am, they do the hose, call me to pick it up around noon. No issues. I get in my car, im not even off the lot and the whole power steering system is shot! They now claim " the car arrived like that"!!!! The car isn't even in driving condition!! They now want $300+ to fix my power steering!! All because of a simple recall that should be $0.00!!!!! Not only has the Service Manager been rude he`s also completely unacknowledged about the actual recall procedure. The tech had to bleed the system and he screwed up and bled it dry and screwed my pump!!! There is no way that in the few hours they had my car that the pump "just happened" to die when they were working on that specific part!! Absolute jerk offs!!! I can not believe they would try to rip someone off like this for there commission! Disgusting! Once being out of my car for 2 days, my mom (being in the auto industry) and having a business relationship with the parts manager...she gave him as call asking if there was something he could do. The parts manager himself went and spoke to the tech and together took my car part and reassembled it and it worked. Just like that...."the power steering pump that I brought in broken" suddenly worked. Maybe there was a chance is was put back together incorrectly?... I am thankful for the parts manager...who had nothing to do with the situation or the department and went above and beyond his duties. As per the service manager, and assistant service manager....both were completely useless. Even to this day never owned up to anything, never admitted fault in anyway, nor apologized for being incredibly rude to me on the phone and in person. And blaming me, telling me i brought the car in that way. I was asked to remove my review by Honda, I stand firm that Pacific Honda is not recommend for its service department. If you have a simple recall....you'd be better off going Downtown. MY RESPONSE TO THE OWNER ------ I would just like to respond to the owners reply to my Google review, his response is very well thought out and written. The unfortunate thing is that it has no basis in fact. My mother dropped the car off in the morning, for a simple recall and when I went to pick the car up I had no power steering at all. I couldn’t even move the car out of the parking stall. Now they would like people to believe that they did all of this testing out of the goodness of their hearts, but that is not true. They said absolutely nothing to me when I went in to talk to them, other than it was probably the aftermarket pump which had been in service for 4 years prior to going to them for a recall. The same pump is still in the car today and still works fine. After talking to some Honda specialists about this problem, they suggested that due to the fact that this is a very simple procedure they would most likely have put a junior technician on the job and he or she probably forgot to take the plastic plug out of the end of the hose before installing it. This would have been an honest mistake, I could of had a laugh about it as we have all done things like that. But to be ridiculed and made to feel that I was an idiot is unacceptable behavior in today’s world. As I said in the beginning the reply is very carefully thought out and worded so as to continue to make me feel that I am at fault for this whole fiasco. But the fact remains that the power steering was fine when it was dropped off and was completely inoperative when I picked it up 3 hours later. The aftermarket pump worked fine for 4 years prior to them working on the car and continues to work fine as of today. To summarize I think most people can forgive an honest mistake, but not cover-up of this magnitude.

Gregoz Gawronski

I can recommend this dealership and Pacific Honda, my car is always fix on time and within the budget. All parts that have been replaced in my care were original Honda parts. The staff is knowledgeable.

Liz McKnight

Elliott is a friendly and knowledgeable salesperson. I would recommend Pacific Honda to others.

Naomi Lazar

I recently bought a 2017 used Honda Civic touring from Pacific Honda in North Vancouver. I was attended to by Farid Ghanei. I received excellent service. There was no pushy used car salesman talk. Just the straight honest goods, friendly and relaxed atmosphere.

Steve

Customer service was almost too nice to me when I dropped off my truck that it was annoying/fake. However, when my wife picked up the truck the customer service guy was extremely rude and ignored her. Then she asked if he was going to help and the guy said "ON THE PHONE JUST WAIT!!!" in condescending tone. BTW my wife was with our 4 month old and he said the same thing to the elderly lade behind my wife.

Cherie Duggan

Pacific Honda first impressed me with there price match on the winter tires I recently purchased. On installation day, the service department was busy at the time of my appointment. There was only one service advisor on at the time, but another was quickly dispatched. Noah Desaulniers quickly assisted me in getting my car booked in and providing a time frame for when the work would be completed. Noah was polite and friendly.

Maddog7892

Nice people. I found the best used Acura RDX in the lower mainland here. Car was like new and they said they only deal in great condition used cars. I believe it. I looked at 13 other RDX’s and bought mine here.

Mike Liang

I recently went to Pacific Honda to see pre-owned CRV, both my wife and I were impressed by the Mori. He is a gentleman and his customer service was outstanding. Mori arranged test drive for us and listen carefully on our needs and concerns. Unfortunately we cannot find our best fit this time, but his professionalism and no-pressure salesmanship will be something make me come back next time. Btw, Pacific Honda has a nice play room for baby, my 2 year old boy just didn't want to leave.

Patricia Brown

Mori Alldavoud he was very kind understanding helpful. The team there are awesome !!!!!!

Erika Roche

Very professional, friendly and respectful. I have ask for help in two things my odyssey needed and I wasn't able to do it myself and they were very kind to help me. Thank you David and the rest of his team who have help serviced my Van. Excellent service!

Angela

I had a great experience purchasing my Fit from Harley at Pacific Honda. It was completely stress free, and there was no pressure whatsoever. Excellent customer service! The selling price was reasonable and I got a good price for my trade in. I'd definitely recommend Pacific Honda!

Tony Cima

I recently purchased a used Toyota Corolla from Pacific Honda with the help of Leonard Eugenio. Leonard is an excellent sales adviser and made the purchase experience enjoyable with minimal stress. He allowed me to take the car I wanted for an extended test drive. This was crucial as it gave me time to get comfortable with the vehicle and ensure it was the right fit for me and my family. Leonard took the time to answer all the questions I had and investigated and got back to me with answers that he didn't immediately have. When I noted a few issues with the interior and exterior detailing, Leonard was quick to follow up and get the issues corrected ahead of the delivery date. On the day of delivery, it was noted that the car was low on gas and didn't come with a manual. Leonard corrected the issues by giving me a gas card and ordering a new manual. I really appreciate the effort that was put into ensuring complete satisfaction with my car purchase. Recommended!

Peter Thoma

Great sales, service and staff at Pacific Honda. My wife and I have bought our last car here and continue to service here due to the excellent service we both have always received. Keep it up Pacific Honda because you rock :)

Edward Anderson

I have to say I don't write many reviews but I feel compelled to write on here about their service department. I have been bringing my Ridgeline here since I bought it new and the previous 2 times didn't go smooth at all. The last one was delayed as they were overbooked so the work couldn't be done and that was after I left my truck there for the day and arranged for another vehicle. The manager did reach out and provided a $100 gift card so I thought I would give them another try. So on Saturday, I left my truck there again and they did do the work (double what I was quoted though) and then went to use the gift card: but that was declined and I was told I would just have to pay it and they would reach out. I know I won't hear back from them unless I chase it down and at this point I give up, honestly the worst customer service I've ever experienced in any industry.

Martin

I’ve recently financed a vehicle from Pacific Honda on the North Shore. My sales advisor was Allen, and his service was excellent. I’ve always had a great experience with Pacific Honda. Thanks Allen!

Pascal Tremblay

Wasn't impressed with the pressure during the sales process at all. Being asked 3-4 times if we want to look into the pricing of the car despite clearly saying we want to try other brands first was irritating. And then being asked if we're going to make a decision that same day or not, etc.. It might not be the whole team who does this but that was my personal experience. Word of advice to the dealership: give people time to breathe and don't pressure!

N “randomuser942464” B

Had a great experience buying my car here. James, Alex, and Chayton made sure I was happy and left with no questions or concerns unanswered. Incredibly happy with my vehicle and the team at Honda. Thanks again guys!

Alex

Everyone was very helpful in setting me up with the car I wanted. If you are looking to get a Honda I would recommend you to check this place out.

Gabriela Araujo

We went just to browse for a car and came out with one! We had an amazing experience, Jackie was there from the start to help us find what we needed, he took the time to show us everything we asked for and answered all the questions we had. Overall I would definitely recommend reaching out to him if you are looking for someone that would listen to what you need! Thank you Jackie for the help! The experience was very positive and I highly recommend!

Mark Stoffels

Peter was our sales guy and his knowledge was excellent. He went out of his way to provide extended information on the 2019 Honda Ridgeline we purchased. His sales approach was to determine our specific needs then explain how the features of that vehicle fit into our lifestyle. I would highly recommend Honda overall for their vehicles but the service especially from Peter was a refreshing change to the pushy salesy approach we had received from other dealerships.

Fredo noshad

Great people... I dealt with a manager .Justin . real nice guy you won't feel go anywhere else just deal with them thank you ????

Muhammad Sarwar

Very disorganized. I had to come back to get my inspection completed...came in for the appointment and was told that the parts weren’t ready so had to reschedule appointment. Was told multiple times that their courtesy shuttle takes you anywhere...it wasn’t specified that it was anywhere on the north shore. Then, my personal details in their system were incorrect. A very tedious process overall! Hopefully my car is serviced properly...I’m mentally prepared for all the nonsense fees they’ll charge at the end of the day. Once this process is done I’m not coming back to this dealership.

Darko M

Honda cars are a very good product and a people in the dealership are knowleadgeable, helpfull and friendly. I would recomend this place for your new or previously owned car purchase!

Ken Shewchuk

I have been a customer of Pacific Honda for 20 years and have always found the sales and service people to be very helpful and polite. I was particularly impressed with my recent purchase of a 2013 Honda Civic EX. The sales staff went out of their way to locate this particular vehicle for me, as it was sold out, and delivered it within a week. Exactly the colour and features that I requested. I also appreciate the evening workshop the service department provides for new car owners. They walk you through all aspects of the vehicle and answer any service and maintenance questions.

Mike Camacho

Great service! Very friendly. I would definitely buy a car there

Mary Beth Pongrac

I recently purchased a used vehicle with the help of Jackie Liu at Pacific Honda. It was a pleasure to work with Jackie, primarily because he wasn't pushy, nor did he act like the stereotypical "used car salesman". I truly believe that he was just being himself. He answered all my questions and if he didn't know the answer, he found it out promptly. He gave me all the information I needed about the car, which made the process and the decision to purchase it a very smooth ride. Thank you Jackie!

Teymur Akhundov

Very experienced staff. Nice atmosphere. Seriously thinking to purchase a new Accord there. Addition from November. I bought my Honda Accord here a month ago and I am absolutely happy with that! Richie, a salesman, is a great and helpful person and it was really nice and easy to communicate with him. All other people whom I met there were also nice and professional. Keeping my initial 5 stars for Pacific Honda!

Pascaline Denblyden

I recently had to cancel my lease with Honda a year ahead of the lease term. I therefore made an appointment with Harley Redfern to discuss my options. He made me first wait for close to a 1/2 hour (he was in fact in his office negociating a lease with new customers, more lucrative...), then when he finally showed up he starred at me trying to intimidate me, then made me wait again. After close to one hour, I left without any information. Finally 3 hours later, he emailed me with some info, no apologies whatsoever. I WOULD DEFINITELY NOT RECOMMEND DEALING WITH HARLEY, which is unfortunate for the dealership because their service personnel is excellent.

Ashley Beck

Had a great experience buying our second vehicle at Pacific Honda with Jackie Liu help! Thank you Jackie for listening to our vehicle needs. Cheers!

Pete H

Good group! Above-average service and attention to detail.

Ali Motedayeni

I didn't have a very positive experience getting my car serviced here (this time). They forgot to call me when my car was finished and when I called to verify they said all is done. I get there and they say they didn't fix so and so and to bring it back in the next day...

Travis Booth

DO NOT go here. Customer service is non existent, and they over charge. Also any appointment takes twice as long as they say. Last time they broke something in my car during a routine servicing, and I had to go back to get it fixed. They still charged me.

Nirav Surani

My salesperson was William. He is awesome! Gets to the point right away. He will tell you exactly what needs to be told. He will answer all your questions because he works for you, not for them. This is exactly what I wanted! All those people out there looking to get a deal. Your deal hunt is over, goto Pacific Honda and get it. Best customer service! Really genuine people! 10/10 Thank you Pacific Honda for giving me a brand new car and brand new experience on a used car!

Ken Snowball

A sales call created the visit, I knew it was overdue but, being an old (2000) van of low value, I limit my costs. We booked some service work and I asked to look at other items. I authorized new work (brakes fluids etc). The work was done quickly and Tom clearly communicated the costs. He also followed up a few times by phone. When done it was $1100 but I felt it was well spent. The service was excellent and all my experiences at Pacific Honda have been excellent. I ceased going to private garages a few years back as I think your price is the same and you know how to service Honda's. Pleased I guess you could say. Never felt I was upsold.

Mehdi Sarir

I have bought an used car last week from Honda Pacific. Mori, the salesperson was very nice, honest, patient guy having a great personality. Dereik, the manager was also very professional and nice. I highly recommend Honda Pacific

Reza Manochehri

Worst customer service i've ever had in any dealership! I put my car for an oil change and a minor sound coming from the back at 10 am they told me it would be done by 3pm. It wasn't done by 3 and no one even had the courtesy of contacting me and informing me which caused me to lose an appointment! I called them and still didn't get a satisfying answer. A very good service manager named David took care of me when i finally got my car. He was the only one there that understood and i thank him.

Dave Ivaz

I cannot say enough great things about this dealership! I had an air-conditioning warranty repair done last summer when the AC system was completely empty of refrigerant. I brought the car in and they did a leak test (which I was told revealed no leak) and refilled the system. I thought it a bit unusual that a system would be low enough so the compressor would not turn on but show no leak. I used the system during the summer and all was fine. This April on one of our unusually warm days I turned on the system and there it was again, the AC was not working meaning the system was low or out of refrigerant. And, the warranty had expired on the vehicle. I was not a happy camper as I felt the diagnosis of "no leak" the previous summer was not correct. I called the dealership to voice my complaint and was told to bring it in, there would be no charge for the diagnosis and they would once again look for the cause. This time the leak was found with a bad o-ring on one of the hoses. The service manager Dave said he would honor the expired warranty and the charge for the repair would be $0. I could not conceive of a dealership offering this kind of service and honesty, but there it was!!! I will recommend this dealer to all who want to go to a reputable place for service, repairs and sales. Thanks again Pacific Honda!!!

VX INN

I love my car!! After months of wanting to purchase my first car and 3 months or doing research on Honda Civics, I finally found a suitable car for me. thanks to this dealership and to my sales man Mori who was attentive, knowledgeable and experienced. Mori kept my interest at heart and communicated with me to make sure I got what I needed . I got the pearl silver Honda Civic ex and I loooove it so much, and Plus it was my birthday gift to myself and Mori came through Thanks to my financer Alex for helping me find a good financing rate . I’m thankful for this dealership because when I had my own plans they came with a better plan .!!!!! Thanks Jehovah for the gift

Edward Ma

Parts manager Neil was extremely helpful, stayed past closing for me to pick up parts.

Mehran Mousavi

I bought my brand new honda civic from Alen, it was really good experience. He really helped us and got a good promotion. I highly recommend him and honda pacific.

Rob Dewitt

Very happy with the service at Pacific Honda! I really appreciated Allen's honesty. Highly recommended

Dylan Williamson

Very pleased with our experience, and happy with the service we received from all staff we dealt with at Pacific Honda. Would absolutely recommend to anyone looking at a new vehicle to go and check them out. Staff went above and beyond to ensure we were well taken care of. We love our new CR-V! Thank you Pacific Honda!!

Mary Lou Drescher

We had the pleasure of receiving excellent service from Mori while purchasing a used Honda CRV. Mori was respectful, very knowledgeable about the product and he also has a great sense of humor! Mike in finance was also extremely professional and knowledgeable about the warranty options and as a result we found the purchase to be very relaxed. We would definitely recommend this dealership .

Christine Keryluk

Great coffee and friendly service!

KTT

I bought my first car at Pacific Honda 3 years ago and it was a very positive experience. When I was looking for my current car, I was glad Pacific Honda has it and was able to purchase it there again. Everyone is super friendly and helpful. If I was waiting around, they asked if anyone was helping me. They make it a point to take care of their customers well, which I really noticed and appreciated. They provide great service, so dealing with them is a pleasant experience. I hope to purchase as many of my future cars there as possible and would refer them to anyone looking for Honda’s! Great job and keep up the excellent work, Pacific Honda!

Tam-Lynn Coxworth

This review speaks specifically to Mori. His level of customer service, attention to detail and kindness is above any interactions I have had. He truly listens, is not pushy at all and comes with options. His attention to detail and respectfulness of boundaries are soft skills that are hard to find in the industry. If you are looking for a Honda, please see Mori!

Luciano Afranllie

I bought two cars here and always got the best attention, while buying and while doing services. In the last visit, I was supposed to rotate tires and after checking they told me it was not necessary now. That is the kind of details that earns trust.

Hadi Rahmani

I had a very good advise and service from Babak who is one of the sales manager in pacific Honda North Vancouver . For sure I’ll recommend Babak to all my friends and family . Thank you

Mike Buckles

I went there for an oil change for first time. It was done in timely manner ( one hour ). They said the charge is $98 + Tax. When I asked why two other dealerships in Vancouver and Langley charge $88, they said all dealerships charge $98. I told them please pick up the phone and call one. The rep said he had to call the manager for price adjustment. Manager took long to come by so rep offered 10% discount and I agreed. Eventually they charged me about $7 for "Supply". When I ask what is the supply charge for, they said for things like Rags, Papers... :) I paid and left . I did not find it honest. I do not think I will go there for any car purchase/issues

Holly Ayers

Excellent customer service from Elliott. He is very knowledgeable and a pleasure to deal with. Would recommend to all my friends and family!

Amy Hurst

Dan Pollard the service adviser went above and beyond to support me and get my van fixed which was broken down and towed to Pacific Honda. They were able to hold the van for me, helped me bring the cost down of the service and gave me outstanding service all around. I can't thank Pacific Honda enough for the excellent service and Dan for his above and beyond effort to make sure I was happy. My fix and situation was complicated and expensive and I was able to make it work thanks to Dan and the other workers who were all very friendly and professional. Thank you!

rafi

Peter Thoma needs to learn how to communicate with customers, I leave the house very excited to buy a car, unfortunately I came across Peter who right away states "I can't let you drive the car alone since we had cars stolen but no offense". If company is facing such problems, employees should be given proper training on how to deliver the message without offending the customer.

Nicole Blundell

We had a really unfortunate situation happen with our car but everyone at Pacific Honda was super helpful and made the process a lot less stressful !

K9 ADVCRU

I was there recently and had a 3 star experience. Prices on used vehicles were as expected and fair. However my friend bought a used car here and had a budget set and was clear about that as I was there with them. Before my friend could even decline the extra up sells it was already added onto the price before they sat down in the finance office. They declined but was still sold an 2 year extended warranty from FCPP when the car had a year and 40,000km of manufacturers powertrain warranty remaining. They were convinced on buying a $3300 warranty that just wasn't needed as that money could just be used for repairs that *may happen*. Adding $3300 to the price and paying interest on the increased price over the term of the loan rather then deal with repairs as needed is a gamble and usually a waste of money. 3 stars because the price was fair but extras were unnecessary and typical dealer sales methods. All dealerships play this game. FCPP has a poor record of covering repairs as well. A simple Google search will prove that.

Diana Boucher

Fast and efficient . Incredibly curtious.. what more could a customer ask for! Great job team Honda!

Kabooles P

We bought our first car with this dealer. When I sent inquiries online via a 3rd party car search website, I received the reply almost immediately. When we went to the appointment, James was already waiting outside and got the car ready! He showed a lot of patience and tried his best with all our inquiries. There was no endless back and forth negotiations which saved us lots of energy and time. We made our decision and got the car on the same day, unexpectedly efficient! We hope to work with this dealer again one day when we need to switch the car!

Fr. Peter Ha

Excellent service and assistance with purchasing my new Honda. It was a good experience with a salesperson, Leonard Eugenio, who was patient with my questions and was thorough in his explanations. I’m happy that Leonard had help me to choose a right car. I decided to buy a 2016 Honda CR V and after a test-drive, he went out of his way to negotiate a good deal. Thank you Pacific Honda!

Jessica M

Recently bought a new car from Kiah and the whole experience with her was so lovely from start to finish! I recommend anyone looking for a car to connect with Kiah. She's knowledgeable and was incredibly patient with all our questions regarding our purchase :)

Natasha Elsworth

Was extremely pleased with the friendly and helpful service at Pacific Honda, especially from Product Advisor, Kiah Thorpe who helped me sort through different models I was interested in. I will definitely ask for her assistance again when we look for our next Honda! Their finance services rep Alex Kitchen was very informative and helpful as well. I also appreciated the no haggle approach at Pacific Honda, and love my new car!

Goshtasp Raoufi

I Changed my 2020 civic by a 2022 civic Honda. Allen was my product advisor. He is a knowledgeable and professional seller. He is so nice, patient and explain everything in detailed. I wanna say thank you to Allen

Mike Stewart

Mikhail and the team were great! Thanks again guys

Richard Kelm

Salesman was very nice unfortunately about $2000 to far apart on the deal

angie calinisan

We were browsing the internet as we were looking for our son's first car. We browsed Pacific Honda's website and saw a car that would fit him. We emailed that we were interested on seeing the car. The next day someone emailed us saying that "YES" the car is still available. I called her personally at 12:10 to make sure that the car was there and still avail, I told her that we were at work and would come see it at 4:45, she said no problem. Finally after work we went there only to find out that it was already 'SOLD" WOW REALLY!!! no one called us just to let us know that it was sold within 4 hours time frame. REALLY!!! WE WERE SO ANNOYED, NO RESPECT ON PEOPLE'S TIME WHATSOEVER. We were stuck in traffic for 1 HOUR TO GET TO THE BRIDGE TO GET HOME TO OUR FAMILY. SHAME ON YOU PEOPLE. We are not bitter that we did not get the car but at least someone should've just called us and said " WELL HELLO, THE CAR IS ALREADY SOLD", PLEASE DO NOT COME ANY-LONGER AS WE DON'T WANT TO WASTE YOUR TIME COMING TO THE DEALERSHIP". FYI...We are happy to report that we bought our son's first car (CASH BY THE WAY)!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Matt C

Just bought a car here and the service was ok but when we drove away we noticed we had an empty tank and had to immediately go to the gas station. Very disappointing. Thanks for the response Fahim. I guess profits are more important. We saw it as common courtesy, hence why we made sure we gave you our trade-in with a full tank of gas. Maybe we’re old fashioned, putting people before profits...

Sean B

After my big accident with my 2018 Civic Honda was able to help me out yet again. The nicest car I've ever driven in my life. I'm sure the 2020 Honda Civic will be just as good if not better. Awesome sales team and excellent support. I would highly recommend Pacific Honda.

boshra behifar

We recently bought a car from the Pacific Honda and were pleased with the customer service. The salesman who helped us was Bobby, a very friendly and helping person.

hamidreza H.R.A

I got my car with the help of Bobby Nouri who is a real expert product advisor and helped me doing all the steps of my purchase.

Paul Belserene

They are always eager to do everything they can to make my experience the best it can be.

Caspian

My experience here was very good! Just lease a new Pilot from Babak who was professional and friendly. This is my second car and highly recommend him.

Roderick Scobie

We had a great experience buying a certified preowned CR-V with help from James. He was very polite, patient, and enthusiastic without being pushy. We told him what we were looking for and he waited until he could offer us the car we wanted instead of just trying to sell us what was on the lot that day. That was certainly not our experience everywhere. We would definitely recommend James and Pacific Honda to anyone.

T-Spoon

Good selection, good salesmen, decent prices. Ended up buying my car here. Would recommend to anyone looking for a new ride.

zip none

Some nice vehicles on offer, and a dedicated Sales team. I advise against using their Service department however, even quick tasks will set you back several hours or more - a real drawback unless you live/work nearby. From now on I'm taking my car to get serviced at Integra Tire; the people taking appointments know how long the work will take and the rates are excellent.

Leo Gregorian

Everyone at Pacific Honda was a pleasure to deal with. We had a really great experience working with James. He made it a quick and easy process, and was very helpful. We are excited about our new civic.

Ashkan Choganian

I would recommend everybody to see Mikaeil Hosseini at Pacific Honda. Mikaeil is very professional. He allowed me to take my time with the test drive. And answered all my questions patiently. He did a great job at helping me to find a right car and also through the whole process of leasing the vehicle from start to finish. Very special thanks to him and Pacific Honda team.

Moniera Khan

Always happy with Morads service ... which is why this is the third car I've leased from him

Caroline Pedersen

I went there to get a new key, I paid 190 with tax and the fob didn't work!. What kind of service is that? They said I was paying for time. They couldn't get the codes. They had a spare key with a fob for which the battery had died but they didnt even suggest to put a fresh battery in that fob and put it in the new key. I paid 190 bucks for half a key!! and now I cant switch fobs myself cause I cant unscrew the key.

Roger Williams

Pacific Honda have maintained our vehicles for many years and their service never disappoints.

Mojgan

Thank you Mr Mikail for his wonderful advice , it is the second time I bought a Honda car with his information,great job ????

Wayne Armistead

I have always had positive experiences at Pacific Honda. I find that service advisors and technicians here are very knowledgeable and honest. While the cost of labour and parts is very high, service work is usually completed on time and on budget. Service advisors communicate well and consistently give good advice. The complimentary customer shuttle service is an excellent way to get to and from the dealership. Vehicle repairs and maintenance are unavoidable, so it's important to chose a dealer that offers fair, competent and trustworthy service. I have no hesitation in recommending Pacific Honda for all of your automotive needs.

Greg Wint

The only dealer to treat your Honda with kid gloves and personal treatment.

Sepehr Masoudi

People if you wanna buy a car from the Pacific Honda, Mori is your guy. This dealership was the first one that I went to get my first car and because of him, I ended up buying a Civic Hatchback. I absolutely love the car and I’m really grateful that Mori was my salesperson. He went above and beyond and he made sure that I get the car that I wanted. Please give him a raise cause he definitely deserves it. THANK YOU MORI

Eric Roberts

Product Advisor Jackie Liu was really attentive and never too pushy throughout the process. He was super-helpful after we took the car home, helping us understand some of the features we were unfamiliar with. I would recommend this outlet to anyone considering buying a new or used car.

T. K.

Farid Ghanei was such an amazing salesman. He helped us work out a great deal to trade in our accord for a black edition crv. He was kind, very knowledgeable and attentive. This is a TOTAL contrast to my bad experience at Surrey Honda. I recommend Farid G @ Pacific Honda any day who changed my mind about continuing with Honda! Thanks Farid! Update: Danika from Finance went above and beyond to make our NYE 2021 special when I had a special inquiry about a CRV accessory. Thanks!

Michel Pérez

This week I bought my New Honda Civic 2016 in this store and I couldn't be more satisfied with this machine and the service of all staff, mainly with the service of Leonard Eugenio, the salesman that sold me the car, all the time pretty friendly and helpful. If you are loking for a Honda, I strongly recoomend you to come to this store and look for this Leonard.

Fariba Dian

I bought my first car from Honda pacific and Farid helped me at that time. I had such a good experience with both my car and Farid that got back to him for upgrading my vehicle. Farid is a friendly, knowledgeable and trustworthy salesperson. I’m so confident that he keeps my best interest that I didn’t even go shop around for the new car. Definettaly I will go back to him for my next car!

Lindsay Irwin

Fast, professional and courteous. Phillip was a great guy with high customer service skills. Best used car buying experience ever. Thanks Phillip , Alex and Justin for making the purchase of my vehicle so easy. And also making sure the details later in the week with regards to repairing a mirror and grill as promised .

Cristian Rogers

I asked pacific Honda for the price of a handbrake repair kit for a 2010 civic. This is a few small pieces of plastic, which are are very easy to break, hence the need for the repair kit. I could not believe the cost I was given for this item - $515.18 !!!!. (Including taxes). I then found exactly the same genuine Honda repair kit on eBay and paid only $45 for it!! When I told Pacific Honda about this, thinking the parts dept had made a mistake in their pricing, I was told that the price they quoted was correct and was the result of Honda’s policy of pricing parts for their vehicles in Canada often more than 10 or more times higher than in the US. This is really unbelievable, maybe not, though. Anyway, in future I will be purchasing my Honda spare parts in the US, or on eBay. BTW, Pacific Honda quoted a price of $605 plus fees and taxes to install the repair kit. It took only 10 minutes for me to install the $45 kit!! !

Igor Fil

I bought a certified pre-owned car from Pacific Honda. The service was exceptional - everything fast, organized and fair. I especially enjoyed dealing with Bobby. He showed me everything about the car, answered all my countless questions, and organized purchase. He is a very knowledgeable and great communicator, very professional.Thanks!

Shahriar M

Thanks for responding back to my review. I already had 2 incidents with Pacific Honda Service department as well which I didn’t mention in my previous review. First one was, I was charged for a service that was not happened on my car which I paid for as a service package. Pacific Honda offered me a discount on the next service as a compensation when I complained (see survey for July 27, 2017). The 2nd happened recently, I was booked for a whole day to change the AC hose. That AC hose is in back order and Pacific Honda never got that part!! So the day I brought my car to change a part was for nothing. Looks like I am not lucky neither with my 2018 Honda CR-V car that I bought from Pacific Honda nor with service department in Pacific Honda. For me, it is hard to trust Pacific Honda again!

Kelsey Phillips

Farid was awesome! This is my second car I bought from him and both times the whole experience was seamless. I am so happy with my car and highly recommend Farid and Honda to anyone that asks. Thanks again!

Jessica Zraly

Peter is great, would recommend him! Ask him to show you voice recognition on the new Honda Civic 2018s! ☺️

Mark Mohr

I was selling my used car and Justin, the used car sales manager, was outstanding. He dealt with our transaction extremely professionally and treated me with the utmost respect. I will definitely suggest Pacific Honda as a great option when looking at buying or selling a used vehicle! The salesman I dealt with was also great, he obviously was trained well and displayed the same courtesy and professionalism! Great Job Guys!

Niloufar MP

Very pushy staff. I was not ready to close the deal yet and the salesman was pushing me to rush into a decision. Good thing I could get out, clear my mind and go with another car. Because I am sure I would regret that decision.

shayan zare

Thanks Allen for his help and service , but I will never come back to pacific Honda because they buy my car as cheap as possible and sell it with high price. Trading a car with Pacific Honda was a big loss for me . Also my brand new Honda civic fuel range on 'eco mode' is approximately 16/100 !!!!!

B A

I love the manager he is kind. I love my sales guy mikale. (Sorry that’s spelled wrong).this was the fastest and easiest car buying experience I’ve ever had. I’ve had more then a few;). I didn’t feel bullied, pushed around, or lied to. It was nice and easy. Like buying a Starbucks coffee. It’s honestly weird to buy a car without stress??!?!?! Thanks guys:) Bebe

Dawid Spamer

Great Service! Always friendly. Always helpful. Washes my car every time.

A S

Came in on a sunny day when all the salesman were looking bored when a young man named Elliot approached and was knowledgable and authentic. Great work!

Bill Coleman

They seemed uninterested in customer needs, the sales person seemed uninterested in helping.

Laurie Landry

The customer service at Pacific Honda is fantastic. Our salesman, Bob,was very on top of things. He was prompt and easy to contact when necessary. This is the second car I have purchased from Pacific Honda and I will continue to buy cars here because of their consistently 5 star service.

kris p

Great staff. Clean shop. Still have the civic I bought there in 1999.

Kim Lynn “libreechange” McLean

Have had nothing but amazing customer service from this dealership and service department! Highly recommend!

Tom Caspersen

Took car in for a recall and everything went very smoothly from check-in to pick up. Car was clean and ready right on time

Kirill Vechtomov

Very friendly staff. Didn't end up buying my vehicle there, but Mori was super helpful and provided excellent customer service. Will definitely consider buying from them next time.

Adam Hull

These guys are disrupting the sales experience. They compete by being knowledgeable and responsive -- provide the best price upfront, which saves time and a lengthy negotiation. We just bought a used car from Peter and were really impressed with the entire team at Pacific Honda.

Cole Harvey

Maintenance service for my Honda Ridgeline; Even though things were not quite adjusted quite right and had to re-schedule my following day, Service Advisor and his manager were more than accomodating in correcting the problem. The 'person to person' attention was excellent. Highly professional team. Thank you.

Grant Vander Hoek

As good as they get. Not often you leave wanting to tell other people about your car buying experience. PH went far and above as far as I am concerned. John Lord was my sales dude, and a guy named Justin was the sales manager, both were stellar. There was even a point where we had a minor misunderstanding before we bought the vehicle. Before I drove home the sales manager apologized when he didn't even have too. Seriously, a good dealership.

Jermaine Mclean

Witnessed some pushbacks with repairs that were promised initially on a used car. Expected a bit more from a reputable dealership. Nevertheless, a happy purchase was achieved in the end. Drove off with a good quality used car at the end of the agreement.

Binh Nguyen

Ask for a credit to test drive ? Even i test drove Lexus, BMW and other fancy cars before and none of them asked for credit card information. The sales man was rude and don’t even care what i want nor explained the options of the car. Worst dealership experience in Canada.

Sina Tajbakhsh PREC*

Excellent car purchase experience we received from Bobby Nouri at Pacific Honda. We Purchased a Honda CRV from Bobby Nouri at Pacific Honda on Thursday and picked-up the vehicle on Friday. We are very pleased with the service we have received. Bobby is very easy to deal with, he is professional and trustworthy . You won't find pushy salesmen-ship from Bobby’s sales style . Bobby had “ No-pressure “sales technique meantime he kept us focus on our decision making process as we didn't feel rushed. Bobby listened to our need and budget carefully and sold us the right car accordingly Bobby was up-front with all the information and he played “No games” , He is very professional and polite salesperson. Final price was exactly as negotiated and we didn’t have last-minute surprises. I need also to mention Bobby was very careful with all Covid protocols. I will definitely buy again from him when we upgrade and will reffer my freinds to purchase their Honda from Bobby. He is truly a “5-Star” salesman...! The purchase process was quick and painless To be honest the dealership made the process very easy, quick with clear communication .

Laura BoraBee

Not very knowledgeable staff also the car we looked at had a bad transmission..

Danny Fan

Jackie Liu was a pleasure to work with. I was weary about going to a dealership because there is a lot of literature on the internet about sleazy salesmen, however he is not one of them. I appreciated how up front and honest he is, and how patient he was through the process. I would highly recommend going to Jackie for help with your next vehicle!

Chi Toa So

Very courteous and helpful. Went to test drive Honda HRV. Informative but not salesman-sy or pushy. They went out of their way to make you feel welcome. Even the follow up call is very friendly. Felt no pressure at all.

Nathan Demers

Great service. Fahrid was awesome. Drove me all over the place to help me get payment sorted out. Thanks a lot! I’ll be back again in the future!

James Skyway6

Stopped by the automall on July03 '16. I have to agree with one of the below comments about being "blinged out" before going there. I am buying a new car in a few weeks. No one greeted me upon entering. A sales rep walked near me twice as i was sitting in a Civic. Not once even asking if i had any questions. I guess i was sized up as not being worthy of his time as he went outside to help others. I was helped when i stopped into the Toyota dealership and also the Mazda place. Tho it was like pulling teeth to get the Mazda people to talk to me. So maybe it is a North Shore thing. Too bad as there seems to be many good reviews for this dealer. (Pacific Honda)Thats ok. Carter downtown was happy to serve me and offer a test ride. Guess they want to sell cars.

Denis Terentyev

I like to show my respect and gratitude to John Lord and Jack J for support and the best service in purchasing process. Many thanks, John and Jack!

Cecilia Cunnington

Had a great easy experience at Pacific Honda. Bobby listened to what I needed and gave me several options at my opening price point. At no point did I feel pressure to spend more than I was comfortable with. Bobby and I went through the pros and cons of the final 2 contenders and I am super happy with what I paid and the car I bought. I know it will be a great addition to our family and meet our needs. Thanks Bobby and Pacific Honda for a great easy car buying experience!

Amanda Fraser

I’m so unhappy with my Experience here. I finally Found a used Honda that was perfect for me, one that’s hard to find especially in my price range, it was going to be my first Honda too, and the day I was set to go in to figure out my financing options (and to purchase the vehicle, I was literally ready to buy it), the sales man sells the car to someone else literally 20 minutes before my appointment with him. He DID NOT tell me the day before when I looked at it that I should put a deposit on it or else someone else was going to buy it, had I known I would have put a deposit on it. I feel like he used the fact that I was interested in the car to push the sale on someone else. I’m not sure if I will ever deal with Honda , or at least that location again. I’m very upset and I’ve lost out on getting a nicer car for my self for quite a long time because it was hard to find in my price range in the first place. SO uncool.

Steve Morgan

Exceedingly poor service in the service department. This is the only Honda service centre on the North Shore, and they appear to be abusing that market power. It's a shame for Honda, really.

Stephen Mackie

Bought a car there, which went ok though they were not upfront with some possible problems with the vehicle. Month later I call service and found the gentleman on the other end rude and unwilling to help me with a problem I was having. Ultimately his response was to transfer me to voice mail. Called back and was helped by a lady who was more patient and friendly.

Dan McIntosh

We knew what car we wanted to look at and possibly buy. Jackie Liu greeted us as soon as we walked in the dealership, he was friendly, forthcoming and had some knowledge of the used car we were looking at, it wasn’t a Honda, but he was both accommodating and helpful. I had a good idea of the value of our trade in having looked at several other dealers, Jackie and the sales manager were great at not wasting our time or theirs in coming to a deal. I thought it was a fair price and hopefully they did too. Mike, the gentleman in the finance department was very pleasant to work with too, all in all it was a very nice car buying experience. The other thing to mention is the condition of the car, when we drove it for the test drive it was clean but had definitely been sitting out in the elements. Jackie said it would be cleaned for our pickup and it certainly was. I detail cars in my shop at home and this was one of the cleanest cars I’ve seen off of a car lot in quite some time. A very pleasant surprise. Thank you to everyone at Pacific Honda Dan

Robert Elias

Great service, very informative and professional

Alex Andrew

Absolutely awful service department. In 2007, I bought a Honda Fit. That car was a dream, and back then, every time I brought it in for service at Pacific Honda, the charge was understandable and straightforward. HOWEVER: 10 years later, I decided to turn that car in for a brand new 2017 Honda Fit from Pacific Honda. Since then, every time I've brought the car in for anything, there is always (and I mean "always"--every. single. time.) something they call me about, mid-service. "You need to also do this, which will cost [usually at least $80 to $250 more]." I've had my car for less than 5 years and have less than 34,000 km on it. How could I possibly have this many "normal maintenance" needs? I honestly cannot remember the last time I had a normal oil change here without any incident or extra charge suggestion. In addition, early on with my 2017 Fit I had issues with two small plastic pieces, one in the trunk and one in the arm rest that broke off. They luckily said it was under warranty, but when I showed up, they ordered the wrong part, and completely ignored the second I had asked to repair. Fast forward to this past month: I recently had a driver turn wide and clip my side view mirror; luckily, the casing was the only thing that came off, and everything else about the mirror worked fine. I told the service employee on the phone that I just needed the bottom part of the skull cap casing replaced (the top is not broken) and they insisted I come in. At this point, going to the North Shore is a chore, but I've been a customer for 14 years, so I'm hoping there's SOME kind of effort to retain me as a client, so I went in anyway. I show up, they assess it thoroughly, order the part, and make an appointment for me to come in a week later. The day of the appointment, I arrived, dropped off my car, and 20 minutes later, they called to tell me they ordered the wrong part; NOW, instead of costing me about $80 to get it fixed, it will apparently now cost $150. Absolutely absurd. Not only did I completely waste 3 hours of my day moving work around and taking the time to get there, but they want me to come back and pay more later? Like I said, every time I go in, they find something else to tell me to pay for. It's now been 2 weeks since they told me they ordered the part...why did the last part (the wrong part) only take 5 days to arrive? I sent them an e-mail politely stating my issues and informing them I'll pay the original cost, but not the added new costs since the mistake was not mine, and they never responded. I have a suspicion that they've ghosted me now and I'll have to go somewhere else.

Roxana

Very disappointed with this dealership. I was dealing with the sales person name Bobby and then this girl comes up to tell him to ensure I had two pieces of ID-first she was so rude to me- why would you have her work there and treat customers like that? Please chose your staff carefully. Secondly, you require customers to put their credit card in a notepad? What if someone steals that? I have been to many dealerships and this one is by far the worst! We left right after them insisting that we provide our credit card details to literally drive around the Automall. We were also told that after all that paperwork we ran out of time for them to let us have a proper test drive. After having wasted an hour there, I still didn’t get to drive the car I was interested in. I would not recommend this place. By the way, the manager got to drive my car and I guess I should have asked for his credit card and driver’s license prior too. Such double standards!!

Mohammad Rahimi

Pacific Honda is the best! Fast and great customer service!

Jude Conroy

Not sure about the quality of the repair, we'll see over time but there is no honesty here. Price just kept going up with a 'oh yeah that price was a mistake' as an excuse. Left the garage with problems that were not there when I took it in.

Sam Kirkham

Went to pacific Honda for a pre-owned SUV and couldn’t be happier with the transaction start to finish. Would gladly come back to pacific in the future!

Shahram s

I have bought a preowned car from pacific Honda North shore ,I met Allen moadab he is a very knowledgeable product advisor and extremely helpful ,patience and grate attitude , I will recommend him to every one thanks allen????????

masina kakese

Jackie and the whole team at Pacific Honda were great. They were patient with me while I took awhile to make up my mind to buy my new car. I'm very pleased with my purchase and the over all experience.

Kris R

I don’t think I’ve ever been to a car dealership not once but twice and yet hadn’t gotten around to driving the car I was hoping to buy because of all the red tape in procedures about doing the paperwork first and then seeing if you are interested in buying before letting you drive the car. How are we supposed to make a decision on buying a car without driving it. Last but not the least we were also surprised at their policy of taking credit card information on a piece of paper prior to letting the customer drive the car. This is very bizarre in my opinion. We were not comfortable with having someone take down our credit card details on a notepad type form. Whatever happened to secure data? We weren’t impressed with the quality of customer service here either as nobody greeted us when I walked in the first time and it wasn’t like everyone was busy. Regardless I was glad to have found out about this level of service as it helped me solidify my choice on which dealership to go with and I obviously went with the other one.

Mehdi sh

I enjoyed the experience I had in Pacific Honda. I bought a used car. I am satisfied with the car and their customer service. I appreciate Mori who was very helpful and friendly. I like his attitude. Pacific Honda managers are firm at their prices which I hope indicates their assurance of the promised quality of the used cars in a long period of time.

Aida Khaghani

I am satisfied with this company specially Bobby helped me kindly to find the car that I always liked to have it.

Tim Lee

It was a wonderful car buying experience. Even the price was a bit over budget. After Bobby explained everything patiently, I finally made a decision to buy my first car in Canada from them. It was smooth and comfortable to talk to Bobby. Nice place to have a car purchase here.

MORTEZA Zare

While composing these few words of review concerning my recent experience with this dealership ,specifically the Service department Manager,DAVID KANTYMIR,the English language provides a significant number of complimentary words to choose from. Words such as "reliable" “dependable”, “honest”, “efficient”, “courteousr, “knowledgeable” and “genuine” are just a few of the superlatives I could use to describe the excellence of Service. As undeniably accurate as these words are when it comes to describing the contribution and innovation Service department brings. Thank you so much David kantymir

Daryl Hayward

I've been coming here for four years. Anybody here giving a high star review probably knows nothing about fixing cars or has never had to make a complaint with the manager of the service department. I have definitely had an experience where they tried to overcharge me for air filters. Also, the last time I went... Three shuttles left without me. Each shuttle telling me a I need to wait for the next shuttle. The manager didn't even care. My car was done before I got a shuttle and nobody cared. I've spent a lot of money here and I've never taken the time to write a bad review for anything but I've never felt so undervalued as a customer anywhere. You would think after the CBC aired a story of Honda dealerships being crooks that this place would try to ease my worries.

regi

Awesome service, great job done by Amy

Hamid Reza Aslani

I like them all. So supportive and they know exactly what they do. Specially Jacky was so polite, nice and he tired to help me to make the best decision. Also Babak has a very nice and professional attitude. Thank you all guys.

Liz Stubbs

The fleet manager at this dealership tried to sell me a vehicle by telling me it was in mint condition with no accidents. Luckily I had seen the vehicle already on the North Shore Auto Mall used car listings and knew it had been rear ended and had an ICBC claim from the previous owner. I asked the fleet manager if it was the same vehicle and he admitted it was and then proceeded to make excuses and blame other people for his records being incorrect and didn't even apologize! He was also trying to charge me $250 more than the listing! This is a shocking way to do business and I would recommend that you do NOT consider this place for your next vehicle purchase.

Andrew Walsh

I went here after getting a letter in the mail from Honda telling me there was a recall on the passenger side airbag of my 2008 Civic. This is a no charge service at the dealership. My vehicle needed an oil change and was approaching 100,000 km so I wanted to get some additional maintenance done as well I ended up getting a transmission, oil, and coolant fluid change, a multi point inspection, minor engine tune up. They called later in the day to inform me that I had a broken engine mount which I declined at the time. I called an hour later after reading about it more and they were still able to fix it even though it was approaching their closing time. My service adviser Amy Baker was very helpful and even gave me a 15% discount for my total bill. I checked the cost of a transmission fluid change at Mr. Lube before going and was quoted $185, it was $110 at the dealership before the discount was applied. I've usually avoided dealerships in the past because I felt the price would be higher but I have no regrets after my experience here. They identified and fixed issues that I wasn't aware of and didn't pressure me to get additional work done after I declined. I still like the idea of getting a lower price at smaller private garages for some more expensive repairs but I think it's a good idea to go to the dealership once and a while to get a thorough, detailed check of your vehicle.

Christopher Darling

Always happy with Pacific Honda's service.

Shawn Carlin

Best experience I've had at a dealership. The staff, Danica and Callan were extremely helpful and explained every step of the process. I left ecstatic with my new car and could't be happier with the service and assistance they provided.

Claire Blair

Called in for a regular maintenance checkup and got an appointment for the next day. About an hour after I dropped it off they called me to let me know they had already gone through everything. The total bill was reasonable and they were quick and efficient.

fatmandeep

Great experience, great staff very helping and the manager Phil was awesome thanks for everything

Mark Wahlberg

Jamie was a fantastic salesman. By far the best experience I've had at a car dealership. You can tell how much he cares about his work and his customers the moment you meet him. No upsell, no hidden pricing, just the facts about the car and you're on your way. Very professional and he made the prosses as stress free as possible. After I purchased my Honda Civic, Jamie called to ensure I was 100% satisfied with my purchase and if I had any questions regarding the vehicle. If you're going to Pacific Honda, definitely ask for Jamie.

Sue Scott PREC

No courtesy cars provided for warranty work on a 2017 vehicle Multiple attempts to resolve same issue No parts stocked. Prepare for repeat visits and issues dragged out until warranty is depleted

Anya Hilger

Hi Pacific Honda! Thank you for your email and your exceptional Customer Service. I had the pleasure to be assisted by Jin, he was extremely patient listening to my needs. Jin recommended to compare the Passport and the Pilot, as both would in fact attend my needs but have different driving experience. I am so glad that he recommended me to test drive both because it lead to my final decision choosing the Pilot, which will attend for my family needs better. Jin patience, and friendliness made the purchase easy and enjoyable! I recommend Pacific Honda if you are looking for a new car ! And don’t forget to ask for Jin! Thanks, Anya.

Joy Takefman

Always a pleasure to be taken care of by the experts at Pacifc Honda in North Vancouver.

Hamza Alnas

The service is great, Bobby and Fahimi are great sales men, they are helpful and very nice to deal with. got the 2022 civic and i’m very happy with my purchase The one star missing is regarding the Ceramic coating that i bought when i got the car, it was applied on the car through a third party. It wasn’t done professionally and i hope Honda could hire someone who’s more experienced in doing this.

Mr. Superdachshund Milton

Anyone who has ever shopped for a new car knows that it can be a tedious, time consuming and stressful experience. We stepped on a few lots only to leave again, scratching our heads by the manner sales associates present themselves. Finally decided to bite the bullet and drive all the way from South Langley to North Vancouver. The first dealership left us again wondering why some people enter the profession in the first place. By chance we saw a Pathfinder at the dealership across the street...Pacific Honda. As soon as we stepped out of our car we were greeted by Bobby who not only dressed the part of a professional but was just that, through and through. Bobby finally made us see the light at the end of the tunnel. He was very well informed on the Nissan Pathfinder, was super efficient in presenting all the info on the two models sitting at Pacific Honda, and not once did we feel pressured about entering into a sales contract. Bobby was patient, courteous, funny, and just a class act all around. He restored our faith in the car buying process. It was definitely a feel good purchase all around. Would drive out to North Van again in a heart beat as long as we get to deal with Bobby. What an asset to the organization.

R H

I went to 8 different dealerships and they all made me feel unheard. But not this place, friendly and fast service. I reccomend Peter Thoma and Jin.

Masood Radpey

I like the people over there and their willingness to help me. all of them are polite and helpful, thanks to Kiah as well :)

concessa gonzales

As a first time buyer of a vehicle , I am very anxious about it. But Leonard Eugenio make it easy for me. He knows exactly what I wanted :) He is very patient and knowledgable about the pacific honda. Everything went well from choosing the best car for me and the approval process is very fast . In less than 3 days i bring my brand new honda civic 2016 touring home. Great job Pacific Honda. And thank you Callan (finance manager) for making the finance part as easy just like buying a piece of cake. I am looking forward for another business transaction with you guys. Keep up the good work. God bless

Paul Ng

Better make sure your wearing something that says "BLING" because this was my 2nd time at the dealership and I wasn't talked to AGAIN! I pulled up in my 2012 Honda Odyssey Touring....yes its a $50K vehicle that didn't scream "yes I have money"! I had cash in hand and the only person that was close to me was more involved with his phone than he was helping me. I parked with my family on the other side of the dealership and my wife also went into the showroom to use the washroom. I noticed a congregation of sales staff standing around looking but I guess nobody at the dealership is looking to earn some money! Complete waste of time! Better look at going to someplace else for your used/new Honda car needs!! Oh....drove 45 minutes from Richmond to look at 2008 Honda Element! Yeah 45 minutes!

Chris Esterer

Brought my car in to diagnose a vibration. Service team diagnosed the problem quickly and called me back with the issues. Service representative was very polite and professional. I will be bringing my Honda Fit back if I need anything else . 5/5 would go again.

OutdoorMike360

This dealership ripped me off so bad. I told to the service advisor that my 2009 honda civic was vibrating/shaking when driving especially going uphill. I also told him to roadtest it to check what the issue was. When i picked up my car, he said he ran some diagnostic test and roadtest it and found nothing. I checked my milage and they drove only 2kms. I told them to test it in the highway. I ended up paying around $70 for that test. I talked to my mechanic friend about the issue of my car and he said the spark plugs needs to be changed. I looked at my manual and its already due. We just changed it and the problem was gone and that cost me only about $20. One more thing. Four years ago, the advisor said my car needed wheel alignment. That cost me more than $100. I refuse to do it and my car is still doing fine. Ill never go back to this dealership again. -Michael Maralit

Wayne Lloyd

Good place to go for service. Free shuttles are the best and the drivers are great.

Jee Kay

Great dealership and great service, thank you Elliott Abear!

H A

What can I say this was the smoothest trade in experience ! Thanks so much to Farid Ghanie for your amazing help ! You are incredible and the company should be proud to have you ! To Mike, broker Sarah and everyone: thanks so much guys ! This was the fastest most smoothest experience! We’re happy with our CR-V !!!

Scott Tennant

I recently concluded a purchase with your associate Alex Kitchen. I had only come in to test drive some Hondas and other such SUV's with no intention to buy anything that day. Intuitively Alex steered me to a Subaru I believed would be out of my range, but to my great pleasure he came up with the right deal and I purchased it on the spot. I love the car and appreciate the time and trouble Alex took.

Seyyedmehran mousavi

I bought my brand new honda civic from Alen, it was really good experience. He really helped us and got a good promotion. I highly recommend him and honda pacific

Michael W

I have a fairly short review but I bought a used car and had a very positive experience at Pacific Honda. Leonard was my product advisor and he always took his time to answer my questions. He was very friendly and always got back to me in a timely fashion. Would recommend dropping by if you're interested in a Honda or any used car for that matter. As long as they have it available!

Se Ha

I would like to highly recommend Pacific Honda of North Vancouver, especially Harley Redfern and Amy Baker. We needed to get locked wheel lug nuts off our wheels as the last place that changed a flat for us didn't put the locking lug nut key back in the vehicle! We didn't have an appointment but Amy said that if we came in and could wait until they had an opening, they would try to get us in for the 15 - 20 minute job. We did go and wait and they did manage to squeeze us in even though they were quite busy with other regular customers who wanted their winter tires put on. Long story short, this dealership took the time to fit us in for a quick service and the bill was very reasonable, they even washed the vehicle for us! We've tried other Honda dealerships in the Vancouver area and they don't come anywhere as close to this dealership for great and attentive service. It will be my only place to get work done in the future! Thank You Pacific Honda for a very satisfying service visit. Keep up the good work. You will be at the top of our list when we go to replace this current vehicle. Thanks once again.

E Z

I felt like the sales person did not any room to bargain, they said that they had lowest price guaranteed, but I got a better deal somewhere else. So in the end they did not have the lowest price, because I got a Honda Odyssey at another dealer that was willing to negotiate.

M M

Great buying experience, Alex Kitchen was very helpful and ready to answer all my questions 24/7. Good job Pacific Honda!

Ali Negahban

It was a pleasant experience visiting and purchasing a CR-V at Pacific Honda, North Vancouver! Special thanks to Mr. Mikail, the manager, and the financial department who did their best to put together a package that best met our expectations. I recommend everyone who is looking for a car/suv to visit Pacific Honda before buying a car elsewhere!

Shachar Ben-Zeev

Been coming here to get my CRV serviced for a few years. Figured the extra cost is worth it for better service. Was surprised that they didn't wash my car but instead gave a voucher for a car wash 20 minutes away. Annoying but never made a fuss about it. Until recently I happened to be passing by said car wash, and having had a service recently thought I'd take advantage of it. Turns out there is an expiration on the voucher they give you, and I had missed the date by a few days. I phoned and spoke to the Service Manager to see if the voucher could be extended. He was professional but refused to help and made me feel that I'm not valued at all as a customer. Will be finding a more cost effective and/or better customer care service centre in the future. Edit: upgrading my rating to 3 stars from 2 as they have reached out, apologised and offered a new voucher through the mail. I do still wish car wash was offered either on site or more nearby.

Emily Levesque

I dealt with Mori briefly a few days ago while looking for a new car. Unfortunately Mori was unavailable for the day I wanted to test drive, but ensured that I’d be taken care of that day and followed up with me a couple days later. Ultimately I went with another make/model but really wanted to highlight Mori’s customer service. This rating is based solely on that. Given I didn’t end up purchasing, I can’t speak to much else but if you’re in the market, ask for Mori!

YL

Friendly and super helpful stuffs! I had a very pleasant experience by chosen this dealer. Bought a pre-owned vehicle here and everything is so far so good.

Rekha Adhikari Ralhan

Great Customer Service by Bob and Alex.. went to get a used Car but ended up with New Honda Civic touring and it’s awesome thanks bob for your wonderful service.

Zohreh Nassehi

Great experience! Thanks to my salesperson, Farid Ghanei. Il really enjoyed the deal, appreciated their professionalism: no pressure and lots of patience, treating you right with respect, guiding you to make the best choice according your needs and preferences. I had especially FANTASTIC test drives with Farid. And the whole team is amazing as well. They are real professionals in all services: sale, financing, insurance... I recommend them highly!

Henrik Khin

I recently purchased a Ford-150 from Pacific Honda, on behalf of the company I work for, and I can say that Pacific Honda met my expectations and provided a good quality used vehicle at a competitive price. In my experience I have found working with a reputable dealers, such as Pacific Honda, has been a much better experience when compared to the many smaller local used car lots. I did find the service to be a little slow but this just seemed to be the result of a dealer that attracted a lot of customers, evidenced by all the people that were there at that time. I would certainly recommended Pacific Honda to others interested in purchasing a vehicle.

Jeff Howard

We had a great experience at Pacific Honda with our advisor, Caleb. He was pleasant, efficient and very knowledgeable even about a non-Honda vehicle we were interested in. Compared to other dealerships we visited during our search, Caleb and the Pacific Honda team ranked number 1.

Brandy Newberry

My husband bought a 2012 Kia Sorrento from Bobby. He was very good patient and professional.

Kelsey Innes

We had a great experience with James. He was polite, knowledgeable and patient. He didn’t put any pressure on us, unlike some other dealerships we dealt with. We didn’t buy the initial car we came to see but he kept us in mind and called us as soon as the thing we were looking for came in. We were really impressed and would definitely buy from him in the future.

Mohammad Salehi Gheshmi

It’s never been easy to buy a used car, but James helped us get through with more confidence. By providing us detailed and honest recommendations we ended up buying Honda Civic, which worked well so far. If you are looking for trustworthy dealership in town, Honda pacific at North, James and Bobby can definitely give you peace of mind throughout the process of buying your desired car.

Leanne Chapman

Superb staff and excellent service. The only place to shop in the Lower Mainland for a new or used car. Family owned business with many years in the auto industry.

Babak Mousavi

Elliot is great. Professional, knowledgeable and polite.

10S Tennis Apparel

Don't do business with Pacific Honda unless you want headaches, non-service, errors on your bill and your car returned with more issues and warning lights then when you dropped it off for repair! Dropped of my Honda Civic for repair on June 3rd, 2021 at Pacific Honda, After weeks of misinformation by Pacific Honda, falsely charging me for parts that were never installed on my invoice and either a faulty or incomplete diagnostics on my Civic I picked up my car on June 25th, 2021 (almost 4 weeks later) without it being fixed. Pacific Honda wanted $8300 to install one part. I asked if I could install a used part. Originally they said they would, then said I would have to find my own part and then when I did find my own part they refused to install on the advice of Honda Canada. Funny though every other Honda dealership around Vancouver I called had no issue installing. So I had to drive my car to another Honda dealership (Kingsway Honda) to get my car repaired. Pacific Honda charged me for either a misdiagnosis or an incomplete diagnostics as per Kingsway Honda. They also overcharged me for the parts they claimed were installed and then retracted and corrected the bill after I said I did not authorize. They said that they installed 2 relays but in fact they didn't. The car had more warning lights on when I picked it up then when it had when I dropped it off. My car was filthy when I picked it up on the 25th with bird droppings and mud. I was extremely incovenienced having my car off the road for a month, receiving misinformation, etc. I filed a complaint to the BBB but they did not respond to them about my complaint. ---------------------------------------------------------------------------------------------------------------------- This is in response to the comment below of my original review made by the Service Manager at Pacific Honda. He said he doesn't agree with my rendition. Please advise which points below you don't agree with... 1. My car was dropped off for repair on June 3rd and picked up not repaired on June 25th, 2021. I was originally advised your dealership would find a used part because of the cost of the after market part was so high and install this part. A week or two later you asked me to find the part on my own (I have a text to support this) and then after finding the part I need you decided not to install. 2. Recommended that I install a new part for $8300. Car value less than $5000. 3. Originally overcharging me on an invoice for parts that were not authorized or even installed and only corrected the bill when I raised concerns about the amount of the invoice. I spoke to you personally about this incorrect bill and you had it adjusted. 4. Misdiagnosis or incorrect diagnosis as I needed a different part according to Kingsway Honda which was eventually installed by them to fix my car. I actually needed a fan installed near the battery. 5. My car had more warning lights on when I picked up my car on June 25th and then when I dropped it off. I have photos to support. 6. That my car had mud and bird droppings on it as it had been sitting in your lot for several weeks. I have photos to support. I did open a ticket with Honda Canada and they advised me to contact Pacific Honda directly to resolve my complaint but nobody at the Pacific Honda dealership replied to my email. My absolute frustration and disappointment with my experience with my car repair at your dealership and the lack of any kind of response or concern has led me to write a review on Yelp, Google, etc.. This is the first time I have ever written an online review. I had a horrible experience that no customer should have to endure, spent hours contacting Honda Canada to try and resolve and it's ironic that my son bought his first car (also a Honda Civic) from your dealership. We both appreciate the quality of Honda and it's unfortunate I can't say the same about the customer experience I had with Pacific Honda.

Amir Hayeri

Worked with Peter Thoma to upgrade to a new CRV, smooth transition, great customer service, and extremely accommodating. Would recommend working with him if you’re going in to buy a new car.

Heather Freeman

My fiancé and I went in looking to trade in my civic for a suv/truck. As soon as we stepped in the dealership we had amazing service! Kim welcomed us with a huge smile! She was absolutely amazing and very knowledgeable. She helped us purchase our new Ridgeline! All the staff there was wonderful! I would recommend anyone to go there! Thanks Pacific Honda and especially to Kim and the rest of the team there. If could give more stars I would.

mo su

Recently bought a used vehicle from Pacific Honda. Peter and Mike were friendly, knowledgeable, and helpful. Trade in, and purchase transactions went very smoothly. Overall a great experience.

Michelle Bean

After much fear and trepidation of the prospect of purchasing a new car I found myself at Pacific Honda. The sales person who greeted me was Jackie. He genuinely listened to my concerns, my needs in a car and my budget. He didn't try to up sell me and was respectful of my choice. Here is what made my experience incredible. After I drove off the lot his customer service was not over. He helped me hook up my phone and explain how to use a blue tooth!! Jackie at Pacific Honda is where I will go when it's time to trade in and when my husband is replacing his car.

Holly

We just purchased a new vehicle from Pacific Honda North Vancouver. From beginning to end, the staff exceeded our expectations... all the way from reception, sales (Jordan M), finance (Alex K) (Mike C), also including (Gio) from AllWest Insurance. Every single person went above and beyond their job description to ensure that our satisfaction was priority. Jordan was a very knowledgeable car salesman and was able to answer any questions that we could have possibly thought of. Alex knew finance like the back of his hand, and ensured that everything worked for us. We are extremely pleased with the service that was provided to us. Nice job!

Taras Byndyu

Had a great experience buying our first car. Many thanks to Allen, who was extremely helpful and patient - his advice made the big decision simple!

Steven Thomas

Racially profiles their customers... yawn.... tired of this age old rhetoric of who has money based on skin tone and outfits. Watched two sales people give the elevator eyes at a distance to customers looking on their empty customer lot.

Kimi

My name is S.Bahramy. I bought my Honda Accord Hybrid yesterday at Honda Pacific. They have the best knowledgeable and friendly staffs. Babak and Farid helped me and my husband out alot. We were so happy about purchasing our car in Honda Pacific and meeting Babak and Farid with their honest and helpful opinions. So happy with everything. Thank you guys.

peter yamaguchi

Oh Lord who art at Pacific Honda. I want to show my gratitude to John Lord for his superior service by writing this review. Third time lucky - two other salesmen at other dealerships were too eager/pushy to sell me a car. In contrast, I felt that John was on my side helping me purchase a car. 1. Quick email response 2. Apologized for being busy and gave me the keys to examine a 2013 Ford Fiesta and a 2010 Honda Fit unattended 3. Trusted my family and I to go for an unaccompanied test drive 4. No need to haggle over the price - I thought John made a mistake when he quoted One Thousand Dollar below sticker price *I did my research and if not for the documentation fee, bang on to price I wanted to pay. 5. Got my Honda Fit Sport ready to drive home the same day In conclusion, Thank you very much, John !

Emily Charter

We met with Frank to look at an SUV. The sale didn't end up going through because it was slightly out of our budget, but we were happy with our service. Frank was exactly the type of salesperson I would have done business with if I could. He was respectful, helpful and genuine. We'll be back when the time is right!

Avin Ali

If you choose to visit Pacific Honda for a new car I would highly recommend asking for Alan Moadab’s help! He was extremely helpful and went above and beyond to find me the car that I was looking for. He also worked very hard to expedite the car’s delivery. Thank you Alan!

Ravikumar Gunturi

I will give zero stars if possible. A bunch of folks who lie to their customers and don't take care of vehicles properly. When questioned, they hang up the phone on you. Then they accuse of not being civil because you are mad they took money and didn't provide service. I don't trust these guys and I suggest you to look for other Honda dealers.

Markus Dizon

I have dealt with several salespeople in the past but I urge to say that Leonard Eugenio is the best in the business. He is the type of salesperson that will assist you with anything and will never stop until he finds what's best for you. I bought a new Honda Civic 2016 from him and this dealership and the total experience is second to none. You keep doing what you have been doing because you are making a MASSIVE difference to the people around you. Hands down to you Leonard Eugenio and your team!

Katrina Harry

Elliot (the guy who sold us our vehicle) and Alex and Denika (who discussed financing with us) were polite, knowledgeable, efficient and patient. No sales pressure. I appreciated the Smart Pricing so there wasn’t any tension about negotiation, or worry about extra add-on fees. We were also pleased with the trade-in value we got. And when it was all done, they gave us a full tank of gas and all new batteries for our keys/wireless headsets...with our immaculate used Honda Odyssey. Really couldn’t have had a better experience. This was the second time we’ve bought from this dealership in 3 years. (Our first experience with a gentleman at the same dealership, with the last name Woodhouse was equally as smooth)

sunny gill

Terrible experience. Dealt with a salesmen named James. Anytime I asked James a question, his response was "let me check with my manager." It was almost as I was dealing with the manager via a middle man. I even had to educate James on the bumper to bumper warranty which carries over on certain Honda vehicles. Which James has initially stated did not apply to this vehicle; however, as mentioned, James went and asked his manager and came back and stood corrected. James was absolutely clueless, it was to the point where I was blown away he was a car salemen. I drove 70 kms to come look at a vehicle which reaked of cat urine. There was no common courtesy of even having the vehicle in a aesthetically presentable manner. Never wasting my time coming to this Honda dealership ever again. Stay clear of this Honda location. Have a great day and a blessed new years.

Glen Coard

Rare to get such great services these days (especially in the auto industry). I was constantly surprised with their "customer first" delivery on every aspect of the deal. (And, I LOVE my new car!).

Jon Chuma

Service department is always friendly and easy to deal with. Have taken three different Honda’s for service here over the years and never had any major problems. Online booking is simple and the follow up is responsive. Less happy with the sales side but that was a single incident with one person, hopefully not representative of the business as a whole.

Emily Stajov

We had a great experience at Pacific Honda. Bobby was so great at answering our questions, and didn't try to pressure us into the sale while we were deciding. We're very happy with our new car!

Masha Levene

Always go a great job and within the quoted time frame.

Don Carlyle

We recently purchased a used Honda Ridgeline from Pacific Honda with the assistance of salesperson Alex Kitchen. We have been buying and driving used vehicles over many decades and this was our best purchase experience. We talked with Alex a few times before travelling to their offices; he explained their used vehicle program, helped us evaluate a couple of vehicles to determine the most likely best option for us and answered all our questions. Alex is knowledgeable and competent; and worked hard to move us through the purchase process quickly on what was a long travel day for us. He is a helpful and friendly guy. He escorted us on the return of our rental, which was an hour long excursion, even though it was his day off. We recommend Alex most highly. Check out Pacific Honda's Smart Purchase Program; "Market Value Pricing" and "Best Price First" means that they set the used vehicle price competitively and the buyer doesn't have to go through the often stressful and time consuming process of negotiating a price. We found their price on our Ridgeline most reasonable. In addition they had brought all of the Ridgeline's maintenance up to date before putting it on the lot. We are very happy with our experience with Alex at Pacific Honda and recommend them most highly.

Chris Curtis

Jackie found us exactly what we need at the right price. Pacific Honda has done a great job serving my family since 2002!!

D. Downie

Great experience with the team at Pacific Honda. Usually I dread dealing with the whole car thing but they are fantastic.

Gary Wallace

Very nice, almost spotlessly clean dealership. Very Covid aware, 10 stars. Our salesperson, Mori, made our buying experience very comfortable. He has a good knowledge of Honda products, and is most amiable and helpful. Total experience went pretty much seamlessly. Would recommend Pacific Honda to friends and family. We are enjoying our new- to- us vehicle.

Shpetim Avdiaj

Long wait despite having appointment.

Lucas Wilson

I had a terrific experience with Pacific Honda. I was helped by Jackie who was knowledgeable, forthright, and went above and beyond for me to drive off with my new car right away. I would recommend Jackie and the rest of the team at Pacific Honda!

Riaan Greeff

We bought a second hand vehicle for my wife from Pacific Honda Northshore where Alex helped us to choose exactly the right vehicle which had everything we asked for. Alex Kitchen - Best sales agent ever! He even bought my wife a cake on her birthday when we took delivery of the vehicle.

Alan H. Asgari (TrggrNoMNoM)

Went for my airbag recall... When they gave the car back, the cover was left off the steering column... Went back, they put it on... They gave it back a second time, and then they hadn't installed the clips properly; there was a sound coming from inside the steering wheel, so I had to go back... 3 times in one day! If it weren't for the labour being covered by the recall, I'd only give 1 ????

Akshay Sapra

The staff were great. Especially my salesman Mori, very helpful and kind Iranian guy.

Nikolay Dolgov

Horrible customer service. We had an appointment to see a used car. We came all the way from Coquitlam. Front desk person told us that the agent who we had an appointment with wasn't in that day. Well, ok, I guess somebody else could take care of that. But then some other guy told us that the car was already sold. When we asked why they didn't call us, he said that if the agent was in, then she would have definitely called us. Seriously?? Wasted 1.5 hours and gas to get there and back. Never again.

Emilia Cortese

I traded my old car for an HRV and the entire process was so seamless thanks to the staff at Honda Pacific (particularly Tracey, Justin, and Mike). They were all so helpful and genuine, and I feel very fortunate to have had them assist me in something I was wanting to do for a very long time! Very happy with my new car.

kai nordin

Worst experience I have ever had with a dealership. Will never buy a honda again.

Ross Kavoosi

Did a good job installing the trailer hitch

Dennis Senft

One of the best places to service your vehicle. I could not be more pleased with the kind staff, quick repairs, and competitive pricing.

Katy Couvell

We found Peter to be refreshingly frank and easy to work with. We never felt pressured or rushed. Peter reached out several times just to check in and see how we liked our vehicle. Yesterday he called for a one year check. Lots of dealerships promise this kind of follow up but few deliver.

Pardis Sedaghat Manesh

They are friendly and knowledgeable. As someone who doesn't know any sort of car lingo they were very informative and gave me lots of details in an easily understandable way.

Wayne O

Paul was our salesperson. He was pleasant and very knowledgeable about the preowned vehicle we test drove even though it was not a Honda. Our experience was good and we did not feel pressured, although of course he was eager to hear our decision after trying a few other vehicles elsewhere.

Sarah Richmond

My experience buying a car at Pacific Honda in North Vancouver was fantastic. The staff were super helpful and friendly. I bought a 2017 Honda CR-V, and really love it. I feel safe when driving it, and really enjoy all of the extra features such as the lane assist. You won’t be disappointed buying a car here! The service department is also wonderful, I have always had a positive experience.

Julie Flemming

I recently bought my first car from Pacific Honda. Product Advisor James was very helpful, friendly and professional. He explained the Smart Purchase Program so when it came time to sign all the papers I was confident that my car was in good order. Mike also made the financial process quick and easy. Overall I had a great experience at Pacific Honda!

Natalie Farrell

James was so incredibly friendly, informative and helpful. He was patient in my deliberation over various vehicles, and provide me with multiple options and scenarios to find the right vehicle for me. I would recommend working with him if you are looking for someone supportive and kind to help you in your decision making! Thanks James!

Chris Tran

My wife and I purchased a used Civic from Pacific Honda. After getting it and driving it off the lot, we noticed the gas tank was basically empty. I am unsure if this is an issue or not but I would expect a full tank after a large purchase of a car. Just rubbed us the wrong way and I will not come back here for future car purchases.

Matt Houston

I recently purchased a 2017 Accord Sport from Mori and I have to say it was an overall great experience! I am more than satisfied with my purchase and the service provided by Mori throughout the process. I would highly recommend Mori if you're looking for a vehicle at this dealership!

Jim Gusa

We purchased an Accord from Pacific Honda. The entire staff were professional and accommodating. Our salesman Farid made the entire process a positive one. He was most patient of the berage of questions he continually had to answer. He had in depth knowledge of the car we were purchasing and explained each aspect with precision. He is most certainly an asset to Pacific Honda and we look forward to doing business with him again. Many thanks Pacific Honda.

Ashwin Iyer

I came in looking to repair or replace a belly splash shield for my 2017 Honda CR-V that had been bent out of shape on a long road trip. I knew it was a minor repair, but figured I should have it taken care of before my long road trip back home. I didn't get his name, but a gentleman who appeared to be a service manager checked me into the service bay and suggested, without any request from me, that he could probably repair this for free. I was surprised, given that this would take time in their shop and require my car to be lifted. In the end, true to his word, all I paid for were a few minor parts. I took this as a sign that this dealership values helping out its customers above all else. I will be sure to speak far and wide about the excellent customer service at this dealership, which I hope will bring them a great deal of additional business. Thank you Pacific Honda!

Patricia Blendl

About a month ago I purchased a used car from Pacific Honda. My salesperson was Ben and I was very pleasantly surprised by how professional, nice and helpful he was. He was not pushy at all and he just made me feel comfortable because he seemed very honest.. Apart from loving my new car, Ben made it a great experience. I must say that this is the first time that a car salesman makes me feel comfortable. Thank you Ben!

Tom Nosella

The service at pacific honda is generally very good. I brought my 2014 honda pilot in for a B service. They did everything that was expected. However in the process of inspection they determined i needed new front brakes. However, in addition, they changed my air filters. I know its a little thing, but it did cost extra, and i had just changed the cabin filter not even a month ago, and it definitely was not dirty. The filter when i purchased it (Fram) was about $25 but they charged me double that when you include the filter and labour. In fairness they had called my wife and explained all the extra things that needed to be done, including the air filter, and my wife just OK'd it. However, the point is, the air filter did not need changing and should have been determined upon inspection. Live and learn. But in general, they provide very good service.

AM Lauer

After looking for a few weeks for a car, I found one listed at Pacific Honda and when I got in touch with them, Danika responded very quickly! She was really genuine and made the whole process very comfortable - this was my first time buying a car! I would recommend Danika to everyone who's looking to purchase a car.

Nasim M

You have to spend a lot of time just for a small inspection but overall no complain!

njyzboss

Terrible service department, waited in a line up for 10 mins to drop off my car, they don’t even offer shuttle or car wash anymore, the quality of service just gets worse every time I visit, I think whoever is running this business is driving it into the ground ????????

Joel Kaminsky

My car search was both a positive and smooth process due to the team at Pacific Honda. To anyone looking for help finding the right car for them I highly recommend BOBBY. He helped me feel comfortable and excited about my new CRV Sport and I can't think of a better endorsement then that. My knowledge of automobiles is limited but I felt the whole team was very informative and allowed me to find the purchase that was right for me

Chris Pogatsas

Great buying experience from Babak and his team. He was able to find the exact vehicle I wanted and was able to accommodate to my busy schedule. Would definitely recommend for anyone interested in a Honda vehicle.

Jules Chatel

Great service and help for Peter Van De Vooren and the whole Sales Team at Jim Patisson Toyota!

babak halali

It's a quiet place with good adviser,Babak helped me to select my first car in Canada.

Selina Eschenbach

As I was interested In purchasing a CRV. I have met a wonderful lady by the of Kiah Thorpe. To my delight she was very helpful and knowledgeable young lady, easy going, very comfortable to relate to. Gave me wonderful details and information. Most important NO sales pressure. Any question i had was answered immediately and was clear and direct. For me having purchased vehicles in the past, I would have to say this was the most pleasing experience yet. Reassured me pacific Honda is the way to go about.

Angie Hernández

I was shopping for a new car and nobody approached me, they were all chatting among themselves so I walked to mazda and bought a mazda 3 lol

Mighty M

We just purchased our second Honda at North Shore Honda and our sales rep Alex was a pleasure to deal with. He is always willing to address any concerns and keeps his composure and positive attitude the entire time (even through the hiccups). Thank you Alex for a great experience and always making us leave with a smile on our face. Alex deserves 10 stars!

Mehdi Motahari

Just took delivery of my 2020 Honda Passport Touring. Love the car. Very roomy, comfortable and great ride. Specially impressed with product advisor, Bobby Nouri. Bobby was very friendly, professional and knowledgeable about the car. Thank you Bobby for making my car purchase a fantastic experience.

hiro tamura

excellent service highly recommend!

Karen S de C

We had a great experience yesterday at Honda (Auto Mall in North Van) when we were looking for a car to buy. Tadz was the sales executive and did a great job. He was friendly and understanding of our needs as family. He wasn’t pushy at all and I think this is basic to gain trust from your clients. We are definitely coming back to Honda and look for you Tadz, keep up the good work!!! I should mention his manager was also very kind and helpful too, to bad I can’t remember his name.

SP Gill

Bought a used civic, they promised new hubcaps but given for the wrong model and they don't even fit on wheels. Won't be going back or recommending to anyone.

Hannah Rowe

Warm friendly service. Dealt with Jin and Alex both professional and helpful! Thank you

Mary mavin

Pacific Honda's staff is very professional, courteous and accomodating. I got the car O wanted with everything I needed. Thank yoh

Michael Lim

Service at North Van Honda has improved tremendously and worthy of been praised.

C. Y.

Updated review. Called for a service appointment and was told that I was due for a “B for big” service before even knowing the mileage of the car. Asked the service representative not to touch the convertible roof, he stated we “never touch it.” After it gets driven into the service bay and I see it parked with the roof 1/2 open (where it is most likely to be damaged). As I was looking another service representative was yelling across the floor for me not to go back (I was looking from the public area). They also put regular oil in even though I specifically requested full synthetic. Very poor service and I don’t feel like I can trust them with car.

Ed Goldstrom

Family members have had good servicing experiences at Pacific Honda, so we decided to at least include this dealership when we began to search for a new car. What a great experience! After getting nothing but the classic "pressure" cooker experience at another dealership, we had the good fortune to run into Harley Redfern and the most comfortable, helpful, no pressure car buying experience we have ever had. He actually HELPED us to make a good decision that would best suit our needs (including moving heavy child car seats from car to car to car). In the end, we thoroughly examined numerous possibilities and decided on a LESS expensive model than the one that had attracted our initial interest. Harley's questions and observations helped steer us to a good decision and made us feel that WE were in complete control of the purchase process -- that his role was to help us out. We were entirely happy with the whole experience, especially with an end price well below the competition. Pacific Honda and Harley Redfern were happy, too, because he got the sale -- and he deserved it.

vahid abaspour

We bought a 2022 civic Honda. Allen was my product advisor. He is a knowledgeable and professional seller. He guided us nicely and explain everything in detailed. we experienced a wonderful purchase in pacific Honda with Allen.

hyunmi kim

I needed some documents of pay off letter for my mortgage after 4 years. I asked it on oline. One staff who named "Mori" was so kind and helped it all in detail. When I want to lease a new car, I will visit here. Thank you so much again.

Jahan Jafari

I had deal by Boby Nouri, he was so polite and friendly and unset and has many expertise for all model of Honda and the other cars, he will do the best for you, for sure .

Jon Harbut

This is my own personal experience. I have purchased 2 brand-new Honda's from this dealership and will never go back because of their poor service. They were pushy at the time of sale to sell an extended warranty - which I bought. Now they always have some excuse about why various problems are not covered!!! I was told today that all Honda brake rotors warp (mine did in less than a year - made my van shake like crazy). Funny they don't advertise everything they told me today about how poor quality the brakes are. I paid over $1100 to have them fixed because they were extremely unsafe.

Clarence Lam

Coming here is a waste of time. The sales rep I was talking to was unprofessional and incredibly rude.

Tom Hynd

Bought a used BMW 328i from these guys 3 years ago. I recently switched mechanics and they showed me the car had definitely had some serious front end repairs, which looked sound but it definitely surprised me. These guys had sold me the car under the pretence that it had never been in an accident. I guess the car fax only means so much and I will definitely be getting all of my cars inspected by a trusted mechanic in future. These guys should have definitely noticed the repairs before they sold me the car. You have choices when you buy vehicles and I'd reccomend taking your business elsewhere!

Merilee Smallwood

We went to Pacific Honda to accompany our daughter who was there to purchase her first ever vehicle and to help her through the process. James Barraclough was our salesperson and from the moment he met with us we knew we were in good and trusted hands and that our daughter really wouldn’t need our help at all. James told us what to look for in a used vehicle, and how to find the "sweet spot" in pricing. We want to thank James for his knowledge and expertise, you will be in safe hands with him.

tim reimer

I went car Shopping last month to several different places. 1) One Dealership where I took a Car for a Spin and the Salesman wanted me to purchase it right off the Bat! ( talk about pressure). 2) The other place I went to I did a test drive and later on in the office I felt like I was rushed out of the Door and they did not really want to answer any of my questions. 3) I did a test drive on a Kia Sportage from a Dealership in Surrey and heard a squeaking noise, later on I looked up the VIN number on KIA website and saw there was an outstanding call back to be done on the Vehicle ( dogged a bullet there imo) But When I dealt with James at Pacific Honda I felt completely taken care of. I took the Car for a Test drive, once I got back he showed me the details of the Car had everything on-hand and explained my questions in a easy, calm way. Never did I feel any pressure from him or the classic "Lots of people have looked at this Car- you should buy it" I would recommend if You are Car shopping to stop by Pacific Honda in North Vancouver and check them out. You wont regret it !

Setareh Nouri

I just bought my car with the help of Bobby Nouri , the product advisor of pacific honda and everything was perfect.

Alireza Taheri

I stopped at service counter last day to ask a very quick and simple question! the advisor without any eye contact or lifting his head up said that I have to wait couple minutes! I waited more than 6 minutes there then left! got totally ignored by them, he was kept using phone but not even asked me why I was standing there. There was no line up or any other client around! I know you guys are very busy on Saturdays but ignoring your client is not professional at all. I have been Pacific Honda loyal customer for more than 14 years, never had this experience before.

Olivia T

This will likely be the last time that I go to this dealership. My last oil change was over $100. Comparing invoices to 2017, the labour for a simple oil change has gone up by almost $15 in a year. Also funny enough this is the second time I have noticed they didn't actually complete the tasks they had checked off on their inspection checklist (I left the dealership with extremely low tire pressure despite the fact that they said they had filled all my tires to 32 psi). It is just not worth the mediocre service, a very unpleasant and unprofessional service manager, and inflated prices.

Sue Verigin

My 80 year old mother needed to replace the car she had been driving for over 30 years, and our sales person, Paul, was extremely helpful and patient as we looked at and tried out a variety of different vehicles on the lot.

Catherine Burnett

Hi just a huge shout out to an incredible sales staff member in North Vancouver *Honda*. KIA THORPE. There's one thing I hate doing and that's shopping for cars. Luckily as a Honda owner I don't have to do that often. My 2005 Pilot hit over 300 000 km and my black beauty is going strong. Yesterday while getting our fit serviced for its first oil change I met Kiah drooling over the new pilots. When she approached me it wasn't hard sales at all. She seemed genuinely interested in hearing about our love of Pilots and our family. Including our two Golden Retrievers Emma and Winston. Through our conversations I felt comfortable and she showed me all the features of the new Pilots. After a test drive it got me so excited for our next Honda family member lol. As we just leased the new Honda fit before my husband's work became remote 2 months later we are already in a lease and as much as the fit is incredible for milage and sporty it's not a fit for our family size wise. So we got to explore options with Kiah and at *NO time did I ever feel high pressure sales pitch from her. Honestly if you want to explore the Honda line up she is your girl. I have owned 2 accords, pilot and now the fit. By far my favourite experience in dealing with staff have been Aly at Middlegate and Kiah at Open Road. Just needed to send her a kudos to Honda Canada and here to thank her for her candor, professionalism and non pressure support in helping us to consider our options going forward.

Chris Phillips

Great service - low-pressure sales team, made shopping for my new 2021 Honda Ridgeline a stress-free exercise. 5 stars.

Matt Tutt

My wife has two company cars that are Hondas. They have been dealer maintained since day 1. Recently each of the two vehicles had a major mechanical issue. The useless customer service rep in the service department has tried diagnosing the issue as everything under the sun except the true cause of the issues. On the second and most recent issue, the vehicle hadn't even been driven 100 Meters from the dealership and the shaking and power loss persisted. Did they not even test drive the vehicle after performing their "fix"? They never solved the issue on the other vehicle, its been sold since. I dont even think these guys are trying to be fraudulent by selling unnecessary services, they just have absolutely no clue about the vehicles they sell! AWFUL SERVICE, NOT ABLE TO DIAGNOSE AND REPAIR THE PROBLEM!

Moe binabaj

The worth service and awful customer service special David service manager and service booking with very disappointing experiences I'm really unhappy with services,they overcharged me triple for a regular oil change i'm not very satisfy,the person are impolite and they told me if you don't pay extra charge you can't move your car

paul siddoo

I have been going to Pacific Honda for a long time to get honda parts for our honda Odyssey and Prelude . The staff has always been courteous the parts department has always looked after my requests for schematics and parts diagrams . Neil is the man with all the answers there. I just had my timing belt serviced on the Odyssey they replaced what needed to be done drove me home and called when it was done. No trying to push other services I recommend Pacific Honda to all they are the BEST.

Rony Mathews

I purchased a used 2008 Honda Odyssey with low km. Paul was amazing to deal with. There were some issues with the car and I lived out of town however they stood by there warranty and paid for repair of the outstanding issues.

Hamed Taghdimi

Great info and help from Allen. Have been into this dealer a couple of times and had several email and phone exchanges with him. He’s very knowledgeable, prompt with replies, and low pressure. Dealing with Allen has been the best experience I have had. Definitely will try to deal with Allen in the future.

Jordan Wu

Went and did a bit of car shopping today. Walked around the lot at Pacific Honda and decided to go inside to look at vehicles in the showroom. No greeting or acknowledgement from a single staff member even after browsing for 15-20 minutes so we walked out. It did not appear to be busy but maybe there was something going on that I wasn't aware of. With all of the other positive reviews perhaps this was just a one off.

J Cherneski

A random encounter with salesperson Alex Kitchen led to our most memorable car shopping experience. We never thought we would use the terms integrity and honesty to describe a car salesperson, but that is what we found in our dealings with Alex. He was knowledgeable and personable. Highly recommended.

Raj Parmar

Kiah Thorpe was excellent, and very helpful when it came to finding the right vehicle that fit our needs, my family is very happy with the Honda HR-V we ending up selecting at a very reasonable cost. Thanks again!

Catriona E

Friendly and professional. Would recommend for vehicle purchases and services

Anahita Hirmanpour

To whom it may concerned, Yesterday I was just exploring in Automall Dr. to be familiar with new brand cars, prices, dealer's offers and etc. I've visited some dealers there, but when I visited Babak Mousavi at Pasific Honda, I found him the best and very respectful. He offered me "Honda Civic" as a family car and let me to have a test drive. He put too much time and also explained thoroughly everything and also was very familiar with all of the options of this car. He gave me a complete broshure. I made my decision last night and in the morning I bought my new Honda from Babak. I enjoy driving it. Now I greatly appreciate Babak for helping me to make my best decision. Sincerely Anahita

Susan Elliott

I visited Honda Northshore today at about 16.30 with a view to buying a new car. Only one person acknowledged me by saying "hi" (and nothing else) as he walked passed me. I was opening up the cars in the showroom and sitting in them to get a feel for them but no one came to help me. In fact the receptionist was far too engrossed in her phone to even look up and make eye contact with me. Lets just say I will be going elsewhere to find a new car.

Joyce Reiner

Great, stress free buying experience. Peter, Product Advisor was very friendly, very knowledgeable and very patient. Mike in the finance office was a pleasure to work with. I would recommend Peter and Pacific Honda when purchasing a vehicle.

John Sommers

I had to bring my car back for the same issue 4 times in a span of a week and a half. The "problem" kept geting different and bigger in price. No performance difference ever... at any point. I didnt appreciate paying labour charges 4x for the same problem they couldn't fix first time around... nice show room

VG

I would like to thank Doug Buchanan and Callan Morrison at Pacific Honda North Shore Automall. When my sister bought her used vehicle at Honda last Friday, both gentlemen were very knowledgeable, courteous and knew their stuff. There was no high pressure sales tactics, and Callan explained matters to me fully and completely, and his assistance assured me I was getting the best possible deal. It was a pleasure to deal with him as he made this big decision for me seem seamless, and I would recommend Honda and their team to anyone looking for a competitively-priced new or used vehicle.

Andrea Wenth

I recently had my first experience purchasing a new vehicle with Pacific Honda. What I thought was going to be a stressful experience was put to rest in dealing with Leonard. He made my experience an easy, comfortable and enjoyable one. He was professional, courteous, knowledgeable and a pleasure to deal with. Thank Leonard for a great experience. Excellent Customer Service. Regards, Andrea

CK

I test drove a 2012 Honda CRV and I was served by a Product Advisor Sherman Wu. My wife was in the car with him for the test drive and I stayed at the dealership with my 2 year old daughter. First Sherman asked my wife what kind of car she had in mind then my wife told him, she just test drove the Lexus CT200h and she would like to test drive the Acura RDX next. Sherman then replied with this, "Then you are just wasting my time! As your selection of cars is so wide.... in my 20 plus years of being a car salesman, I never see anyone buys a car with such a wide range!" And he went on lecturing my wife that she should have made up her mind on what kind of car she should be getting before coming into a dealership!! My wife definitely did not expect this type of client service and we are extremely disappointed with this type of service we received. If you haven't test drive a car in person, how would l know which type of car would meet my needs and expectation? Basically, after this incident, I will never come back to Pacific Honda as the client service is so bad and rude. I will also ensure all of my friends and family will not come to this dealership, period! At the end, I do thank you for this unpresent encounter as it helped us decided we will buy our car from Lexus because their cars are top quality and with a much better sales services. What happened today at Pacific Honda is totally contradicting its goal... "Our goal is to provide you with a pleasant and professional purchase experience."

It can't rain all the time

I was contacted by James, one of their salesman, about my vehicle having equity and the possibility of trading my 2017 CR-V for a new 2021 model. I was hesitant at first, but James was clear and patient with explaining to me about why I may be able to take advantage of this option/promotion. I drove my CR-V down to Pacific Honda to meet James and have my car appraised and to also look at some numbers. I did this all with a crazy 3 year old, and James was understanding and even tried to help distract a little busy body by drawing him a picture. After all was said and done, he was able to pull off a great deal for my family and I, just as he said he would. The entire staff that dealt with me were both friendly, accompanying and hospitable through the entire process. They went above and beyond in ways I didn't think was possible for a dealership. I cannot thank James and Pacific Honda enough for working with me as they did, and I would highly recommend anyone to go see.them, and make sure to ask for James!!!

Lori Willis

pleasant and easy purchase of a pre owned vehicle. Thank you!

Haider Jamal

I had a great overall buying experience with Michael. His customer service skills were outstanding; he was very helpful throughout the process and I didn't feel pressured to make a decision at any point. There were a couple little hiccups after sales but they were ultimately dealt with in a very professional manner by the used car manager Justin.

Wilhelm Madler

I found a great deal on a car amalgamation site(cargurus) for a used Honda CR-V located at Pacific Honda. It had just been listed so I immediately booked a test drive and got a text from Jackie giving a walk around video of the car. I took it for a test drive and decided to buy it. When I went to pick up the car Jackie noticed that the windshield wipers were not touching the glass. He informed the dealership and they replaced the defective off brand windshield wipers with Honda brand wipers. The car runs smooth and so far I am happy with my purchase.

Junamae Medado

I went to Pacific Honda last week for a car shopping and test drive. The knowledge, presentation and profesionalism was very impressive. Thanks Elliot for an exellent customer service.

leandro lara

Best Honda dealership.Friendly open no BS.

Mo Amir

Bought + traded in for a 2021 Honda Accord Touring 2.0. Jacky Liu was an awesome, patient sales rep who was very accommodating and willing to work around my time, needs. Definitely ask for him and expect great service at Pacific Honda.

Arash Niknafs

We had a very positive experience in this dealership. We met with Farid and his manager. We have been to many dealerships but their honesty, clarity, being to the point, and respect as well as the very low monthly payment (compared with other competitors) that they offered was amazing.

Ed Lee

Went by Pacific Honda this past Sunday to purchase a second vehicle for the family. It was raining out, so you would figure someone looking around the car lot would be seriously looking to buy a car. Not one salesperson came out from their warm and dry showroom. They just looked out at me from the window. First and last time trying to give them business.

Peter Haigh

Fast service at quoted price with 15 pc discount. Worth returning Thanks

Kian S

Recently bought a 2018 Mazda 3. James was very helpful in the whole process, and found me what I was looking for.

Gina Generosa

As a first time buyer, we didn't know what to expect or what to do. We are very undecisive on what car do we really need and afford. But thanks to Leonard Eugenio who is very patient and helpful with us, answering all our questions and guiding us all the way thru the process. He made our experience of buying our first car less stressful. We are very happy that we got 2016 civic. Thanks again Leonard!!!

Armani Mccleary

My windshield wipers stopped working Friday night whil driving to vanc from Seattle. Once in vanc I contacted the dealership and they fit me in for service Saturday and replace the motor in one hr! Great service & they even washed & vacuumed my car! THANK YOU!

Bob Grennan

My experience at Honda Pacific was outstanding. Mikail Hosseini was a very patient and understanding sales person. It took me 18 months to finally decide and couldnt be happier with my purchase. A 2022 Honda civic tourinng. See Mikail for your next new or used Honda. You will not be disappointed

shirly caranto

I just got 2020 CR-V today and Allen is our advisor we make him crazy for changing our mind 3x but he never give up on us! Thank you for your help. You're amazing!!!???????????????? God bless

Natalie McNamara

We had such a great experience at Pacific Honda! Everyone was so helpful in getting us into our ‘new to us’ vehicle. Mori was attentive, encouraging and he supplied us with all the information we were looking for.

Carla Manness

Customer service was excellent! Babak was patient, knowledgeable and explained all the great features of the CRV. We are confident that we made the right decision to buy a Honda....couldn't be happier!????

Navi S

Great service all the staff was very helpful. Also a big thanks to Jackie & Mike for getting me my new car.

Joe Frank

We had a great experience in buying a used car with our salesperson Kiah. My wife and I just bought a 2017 Corolla from Pacific Honda after a few weeks of searching Autotrader and Craigslist. For me, there is nothing worse than a pushy salesperson. Kiah was personable, friendly, yet professional; all behind the mask while maintaining social distancing guidelines. Kiah is knowledgeable about the product, and if she isn't sure of a specific concern/question will find out and confirm. The whole experience with Pacific Honda was pleasant. Danica and Mike Shen handled the paper worked quickly, which was well organized. The insurance agent on site handled the transfer of our car to our son, cancellation of insurance , new plates, etc.....seamlessly. Thank you to the Pacific Honda Team!!

Andrei Kisel

I was scammed by Pacific Honda recently. Less than 3 years old Ridgeline and battery completely fails (I had it out of the car already). Called Pacific Honda - they said it's covered under warranty but I need to bring the car to them. I spent hours brining impaired vehicle to the dealership. And when they replaced the battery they charged me 50% for parts and labour ($229.14) !!! 1) Saying that something is covered under warranty and then charging customers on the pick-up is a scam. 2) I could've bought a new battery from LORDCO for $160 and replaced it my self spending less than a half of time that I waisted with this guys. I don't plan to come back. Will try another place for service, will make sure it's not the same owner.

William Chen

I was contacted by product advisor Jackie Liu and purchased my first vehicle! As this was my first experience with a car dealership, Jackie made the process extremely smooth and was extremely informative. He explained each and every detail regarding my car and was never pushy during the whole process. I would recommend going to Pacific Honda if you’re looking for a new or used vehicle, amazing team. Thanks Pacific Honda and Jackie!

Sean Lim

Start to finish. Top notch people served me. Especially. Jin! I’ve been to so many car purchases. But your real was reasonable and I don’t have to count your offer. In and out quick with smile. I never knew car purchase is this easy. Alex! Normally I hate the cubicle for extra upsell but your approach was super super professional. The first time I purchase additional warranty! I have a peace of mind. My wife don’t have to call me when she has an issue. Sarah! I never seen insurance update went this fast! Great work. Justin! Thank you for top quote of my previous car. Best manager for the used team. By the time met these three people, my plate was on new car. My new used car reconditioned fair with what I paid for. I will be enjoying new van with my two kids! Thank you pacific Honda team. I highly recommend this dealership with professionalism.

Morgan Darden

I purchased a used car from Pacific Honda and the experience could not have been better. I made an appointment online to view the vehicle and James contacted me right away to confirm. James made sure the vehicle was ready for us when we arrived. We were even early to our appointment and he was able to accommodate us. Pacific Honda was upfront and transparent about the full cost of the vehicle. No surprises. Overall it was a very stress free process. I am very pleased with the service I received from James and everyone else at Pacific Honda.

sinisa ciric

If you want real value for your money when you buying a car go to this place I bought car recently from Peter W and all I can say is Peter do not reire i will be another car 12 months from now No hassle no pressure sale of car. Very profesional helpful knowledgeable gentleman What a delight and role model for the rest of car dealers Thank you Peter

Laurie Picco

I NEVER write reviews but am so happy with the service that I had to take the time. I run my own small business and work about 14 hours a day 7 days a week so my time is very precious to me. Tommy usually helps me and has a car there right way so I can scoot off to my job sites. As I work in construction and am either on a ladder or scaffolding and am not available to answer my phone, he will text me all of the details. Very accommodating, always on time, he makes it easy for me to do what I do. Laurie Haliburton

Arty Kalashnikov

Great and fast experience! Bobby was a great guy in explain everything and getting back to me in a timely matter! Bought the car

Kristina P

Very experienced staff, everyone at Pacific Honda was a pleasure to deal with. Doug (Fleet Manager) helped me find the perfect car while Danika and Mike made the financial process quick and easy. James (Product Advisor) was extremely helpful, friendly, and professional.

Patricia W

The staff at Pacific Honda were really friendly and helpful when I purchased my "dream" car there a week ago. Bobby was very knowledgeable about all of the features and options on the type of a car I was interested in. He also pointed out new safety items (e.g. back-up camera, blind spot camera, etc) during the test drive and always got back to me quickly with answers to my questions. Highly recommend Bobby and the Pacific Honda team with their professional, transparent and "no hassle" approach.

Javier Mena

I purchased a used car from Pacific Honda. When the salesman (Babak) gave me the documents to sign, the documentation fee was approximately $200 or 300 higher than it was in the Ad. I noticed it, and he told me that the fee was because the financing. I'm still thinking about this fee and I think he just charged me more without providing enough information about the fee before. They just added it to the costs. After that, they tried to upsell additional things, insurances and additional services even thou I expressed clearly that I didn't want any of that in advance. In the future, I will look forward to make business with other dealerships but not with Pacific Honda.

Chiara Tabet

Amazing service - we just bought a used car and we are incredibly happy with every aspect of the process. Our salesman, Bobby, was so helpful, warm, understanding, efficient, respectful and kind that we were incredibly impressed. We had a number of options to choose from and Bobby gave us excellent advice without ever being pushy or insistent in any way; it was lovely to interact with him and he made us feel both confident and excited about our car choice. His technical knowledge of every aspect of the car was also impressive. The finance team were also great at their job and offered very helpful guidance and advice. We highly recommend Pacific Honda - our experience couldn't have been better!

Rafael Bessa

Original review on May 12 2019 - Poor customer service by the sales person. I was looking for a Honda Civic and asked to view the Civic Sport model. The dealer asked me if we were looking for other models, I said we were also evaluating the Hyundai Elantra. he said it was not the same car segment, and said that I could come back later. I conter argued saying they are, and kept asking about the car and options. I think the advisor thought I was not serious about the car, and did not put a lot of effort in selling it. When I finally got him to seat with us to calculate the finances, I told him that I had run the simulation in the website, and he just said it wouldn’t have any difference. It seems I had to keep asking him to do his job. Anyways, liked the car but likely will buy in another Honda or go with a competitor. Review based on May 19 2019 - I reached out to Philip Chrinko after he replied to my review. He was very courteous and asked for another opportunity to discuss my situation with a different sales person and apologized for the poor customer service received. I was assisted by Peter (forgot his last name) who was very helpful and attentive and addressed all my questions and concerns. We eventually reached a deal and I bought a Honda Civic Touring with him. Therefore, I am changing my original review and complementing the business model of Pacific Honda who looked after to assist my needs as a client and actively treated a problem in their business. Thank you Phil and Peter

Nicole Haylow

Caleb in sales is amazing! Courteous, helpful and professional.

lois dairon

I recently purchased a Honda Fit. Our salesman,Farid made buying a car a pleasure. He was very kind and understanding. As I am not one of a recent generation I had many questions to ask! He patiently answered all my questions. A few days later I returned to ask even more questions. Again he was most helpful. Thank you, Farid

곽선영

Pacific Honda is very nice place.

Nellie K

Terrible customer service. We made an appointment on March 26, 2021 with “James Barraclough” to see not just one but two Honda CRV (after he contacted us directly to get us in to see the two “available” cars). As soon as we get to our appointment, he notified us that one of the cars had over $4000 work and will be selling it wholesale so therefore it’s not available. With respect to the second car, he said that it is still in the shop and not available to see. He then tried showing us another CRV that we already told him we are not interested before (and that’s after coming back after 15 mins to put in gas). He basically lied to get us in. We basically went there for nothing and wasted our time. I have a newborn and had to arrange time for babysitting. When complained to the manager, “Babak Mousavi”, nothing was done but a basic apology. This is the worst customer service we’ve come across. Not only did they miss a possible sale, we would not be going back or recommend them to anyone.

Thyson Lubig

If you are looking for a new or used vehicle I recommend Pacific Honda. I checked out all the dealerships in the north shore auto mall and they basically felt cold.. the vibe I got from Pacific Honda is that these people were not there to grab money, they honestly are good people that wanted to help me out. Long story short they went above and beyond for me and I drove out of there one happy dude!!! Thank you Pacific honda. Good luck you guys on your new ride search!

cecile calubad

If I could do negative points I would. Bought extended warranty for a used odyssey which I traded in my mint CRV for in 2016. Sliding door wasn’t working over the last week and over the holidays my sensor in the back kept going off randomly. Told them about both today and when I went to pick up the car, they told me they were charging me 50 bucks for the diagnosis of the back sensor which they found nothing wrong with. Well, isn’t the beeping the signalling of something???? I bought extended warranty knowing full well that these things would arise but apparently if they find nothing wrong with your car and it only malfunctions under your watch then it’s not an issue. I guess they already took my money for the extended warranty so they are trying to find a way to get something out of me. Never have any issues like this at Lexus. Worst dealership ever!

Decha Navi

They did the recall in a timely fashion and were accommodating with the shuttle service. They charge way too much money for simple services. There's no way I'd fork over the kind of cash they ask for when I could just go to a local shop that charges a third of the cost.

Jan Lander

Great helpful service. Always happy with service and work done!

Gerald Deypalubos

Bought my first ever car with this car dealer and I had such a fun and amazing experience. Shoutout to Allen who helped us, he was a very knowledgeable, helpful, caring and courteous person! I would highly recommend him as a dealer. Thanks again Allen and Pacific Honda!

yingying shang

the worst service in the world ~~~ they even didn’t want to hear what you said, just hung out your phone very quick! They’re the boss not the service person!

Caroline Taylor

Worst experience in a honda dealership ever. I've owned three Hondas all great cars. The trade in offer was a joke well below market value. Car offer was with no incentive not sure if it was our sales rep or dealership management but I felt I was being taken. Found way better deal and SUV at another competitor dealership. Shame because I wanted to buy a Honda.

J Lo

Most of my service for my CRV has been done here since I moved to Vancouver from Ontario 2 years ago. They're friendly, efficient and professional. They never try to push anything onto me that isn't needed. I've tried out different places looking for a slightly better deal and I most often end up regretting my decision and coming back here.

Dana Sherri

RE: copy of email to Service Manager Dear David, I had an unpleasant initial experience with your service advisor, Elliott. I told him that I would be writing about the negative interaction on the upcoming survey. He was not concerned or apologetic. In fact, he was indifferent. I hope that he has reflected upon the way that he responded to my concerns, the tone that he used, and his patronizing, impatient & indifferent demeanour. Moreover, I hope that he realizes that he either needs a break from the service advisor role or to reframe the way that he addresses client concerns in a more compassionate manner. If Elliott acknowledges the above-mentioned occurrences and plans to improve upon this - I see no need to discuss this further. Thank you very much. Appreciatively, Dana Sherri

Jordan Daniels

My wife and I came in looking to upsize our car, and James was a huge help. We had a strict budget, but he listened to our priorities and found us exactly what we were looking for. No pushy sales tactics, just great service that even extended to the first weeks after our purchase, when he was able to answer some questions we had about our new car.

Arash androudi

I would like to thank Pacific Honda staff, in particular, Mr. Mikail Hosseini. He patiently listened to all our concerns and came up with the best possible solution for each and every one of them. He is really professional and extremely knowledgeable in his field of work. A real expert and the most pleasant person to deal with. I certainly recommend Makail to anyone looking to turn their vehicle purchase into a unforgettable experience. I especially recommend Makail to Iranian new comers.

Owen O'Driscoll

Great service. Even got me a courtesy car for the few days they had my car.

Rob

Great service. Friendly staff. Enjoy bringing my Honda to get service at this location

Austyn MacKinnon

I just had to purchase a car somewhere other than Pacific Honda (due to ICBC and their 3 day rental limit after a write-off claim is paid) simply because of availability of used Fit models - no wonder they sell so fast, they are great little cars! The experience could never match that of Pacific Honda though and I will hopefully never have to buy anywhere else again, Pacific has the best team, the best atmosphere and is always honest and helpful!

helen poon

Even though I did not buy a honda from Pacific, but Paul Dawson - product advisor was very professional and caring. He tried very hard to find what I needed. I will definitely refer him to my friends.

lily alex

Service was amazing, friendly and helpful

Joan Medado

Wonderful Service center. Everyone is very friendly and the receptionists are very helpful.

Amy Campone

Extremely unimpressed with Service Manager's treatment of my issue. Will not be returning to Pacific Honda for service or sales.

Muhammad Dara

I recently had an engine issue in my Honda Accord. Service Manager, David, and Service Adviser, Tommy, at Pacific Honda went above and beyond to ensure that the repairs were carried out to my fullest satisfaction. In general, my experience with Pacific Honda is great; they have highly trained and professional employees that are a pleasure to work with. Overall, customer care at Honda Canada is extremely helpful and professional.

Karis Clayton

Alex is the man! He hooked us up with a new 2017 CR-V and we love it! He went above & beyond in every way he could. Go to Pacific Honda & ask for Alex!

Jaby Santos

Bobby Nouri is very patient with me in explaining the features of the CRV. He also tried to address all my questions and concerns. I really appreciate all the time and effort he has given me. Thanks Bobby and to all the team.

Brett Palmer

Excellent car buying experience. The entire team at Pacific Honda was super friendly and very transparent with all the costs. No hidden costs or slimy sales tactics. I drove from Langley to North Van because I didn't get this same experience from other dealerships. Well worth the drive!!

Brandon Brown

Fantastic dealership! Very helpful and great customer service. I live on the island and completing my transaction was a breeze. Pacific Honda has great hours as well, so I was able to pick up my car on the weekend. When I arrived the car was ready and paperwork didn’t take long at all. If you are looking for a Honda I would highly recommend going through this dealership.

Crystle C

These guys post up OVER 20 ADS on CRAIGSLIST of the EXACT SAME CAR. Makes shopping for cars online annoying, they just SPAM Craigslist and should be banned.

monica mcalduff

This is the 4th Odyssey van we have bought from this dealership and I can honestly say the process gets better each time. From initial purchase to final delivery, the whole interaction is heard for customer satisfaction with a minimal impact on your time. An appointment schedule is really helpful to ensure everyone is available in sequence to complete the purchase and delivery. Doug Buchanan has personally handled the last 2 sales and ensured all went ad planned. Danika in the finance office was prepared and very knowledgable. Gianfranco from All West Insurance provided multiple options for insurance and replacement coverage. All in All, from purchase to delivery we never felt pressured but we're given all the info we needed to make an informed decision. Highly recommended.

Gilbert Wong

Happy with my purchase from them (used car), there was a leak on the waterpump found during my first oil change after the purchase. Took it back and they had it replaced after confirming the leak with the service team for no charge, as they had guaranteed the waterpump for 6 months.

Ryan Pan

The service here is friendly, but they did try to up sale me for a tire that I didn’t need.

Aarti Srinivasan

We met with Farid at this location. He was very respectful and polite. We test drove the Honda CRV and HRV and believe we were given a really good deal for both cars. Farid knew about all features and answered all questions with no hesitation. Ultimately we ended buying a different car but Farid is a really knowledgeable and good salesman if you wish to buy a Honda car. We met with the manager also briefly; he is also very professional.

Emily Hansen

Kiah (sales) was a pleasure to deal with. Knowledgeable, forthright and pleasant. Alex (finance) was also helpful and efficient. No pressure from anyone and lots of helpful information when sought.

Eliot Greenberg

Jackie Lui was very helpful and worked late to put together all the paperwork and insurance for us to drive our Civic same day. I found him to be professional with the process. I highly endorse him. Fe and Eliot

Taylor Collins

My saleswoman Kimberly was fantastic. She knew the product well and wasn’t pushy. Pacific Honda have a fair price and they seem to thoroughly inspect their vehicles. I was very happy with my purchase at pacific Honda and would recommended them to a friend. Ask for Kimberly!

carol haggerty

Hi very happy with my new fit????Everyone was very nice My salesman was not pushy and very helpful

DTSB Brown

Great people work here. Very friendly and helpful. The owner is 1 of the nicest people I have met in my life. Great selection of new and used vehicles.

Eugene Li

I came to Pacific Honda to shop for a new Civic. I was greeted with Paul Dawson. Definitely one of the best sales professional I have met. He was knowledgeable and quick to the point. Doesn't waste you half a day going back and fore with the "jacked up" numbers. I would recommend Paul as your go to sales professional without any reservations. Last but not least, love my new Civic!!!

Dora Wint

Always the best. Friendly and courteous, honest and thorough work ethic. Service reps extremely helpful and knowledgeable

Brett Gibson

Went in on the weekend to purchase a car due to my previous vehicle breaking down for good. Making a purchase as big as a vehicle can be stressful, especially when on a tight time frame. I needed a vehicle for work, so I only had two days to figure out what cars were practical options for me and then to decide which one would best suit me out of those options. Being the person I am, I overthink things alot. Having said that, my personality lead me to asking about a billion questions on the vehicles I was interested in. Brendan at North Shore Honda was very positive and unbelievably helpful throughout, despite me being possibly the most high maintenance customer on the planet. He ran back and forth checking stock, looking into which features were part of which trims, and helping me understand what each would do for me. The managers Alex and Derek were also a big help for dealing with the process and sorting out my old vehicle. Despite the hard weekend with lots of research and stress, the team at Honda did a great job and catering to my needs and looking for any way to lend a helping hand. Thank you guys very much.

Lenny Chávez

Best experience at a dealership, great service, excellent atmosphere, proper social distancing and sanitation stations during this time makes you feel safe during your visit. Thanks Bobby, Cole and Mike for all your help and for being so nice to our kids. We love our Minivan

diane B

GREAT EXPERIENCE WITH JACKIE LIU!! Very friendly service and went out of his way to get us a great deal!! Very upfront and honest service. I recommend going to see him if you're looking for a Honda or CRV like myself. ????

Houman Hediyeh

Every time I see the scratches on my hood I get really angry! Pacific Honda serviced my car and washed it and scratched the hood. I always had wash my car to avoid such scratches. I talked to the service manager and told him that this happened during the previous service and he said bring it in. He probably thought he asks me to come in and if it is a $5 fix he will do it for me and he will have one happy costumer! Turned out the scratches from the brush they use (maybe had sand stuck in them) were so deep it wasn't a $5 fix. Then he looks for excuses and tells me that if I had taken the car in sooner he would have been able to fix it but it is too late now! He didn't know it was too late when I first contacted him? He had to waste my entire Saturday afternoon to take the car in and hear that excuse! He accepts responsibility and tells me that he is sorry and that is all he can do for me. If he had offered me a cheap oil change I would not have been disrespected this much to come here and leave him a bad review. This is not how you should do business David! Your staff damage a car and you fix it at your cost! I was in Toronto for months and I told you that I was away and couldn't take it in earlier and you took advantage of that!

Belinda Downing

We recently purchased a new HRV from Pacific Honda. Our sales representative, Mori Alldavoud, was excellent. He worked very hard to get us a deal….particularly with respect to the trade in on our older model CRV…that was fair and worked for us as well as the dealer. He has been great in following up on all aspects to make sure we were happy and satisfied with our experience. You can’t go wrong if you deal with Mori. We were also happy dealing with Mike in Financial Department, everything explained clearly and with what would be suitable for us in mind. And even the efficient young man from ICBC made it an easy experience right to the end. We love Honda! A satisfied Honda owner since 1982.

Christine Charette

I came in for regular servicing on my new vehicle. Even though I did not buy my car from them (same dealership, just a different store) they were very helpful, friendly and very great practices of Social Distancing. Thank you for the great service. ????????

Femida Hudda-Musani

Last week I purchased a 2016 Honda Civic EX from Pacific Honda in North Van. I was originally going to buy a Mazda 3 next door but once I drove the Honda, I was sold. The gentleman I bought from, Leonard was great. He made the whole experience of buying the car even more satisfying and pleasant. He went the extra mile, answered and re-answered questions. I highly recomment Leonard as an excelled Sales man, not full of anything :)

Kim Hayter

I just bought a new Honda CRV from Pacific Honda. My sales person was Kia Thorpe. She was very helpful and the process went smoothly. I would highly recommend her if you are thinking of buying a new car.

Sandi H.

Great service. Efficient and professional.

Kaleb Oxford

My spouse and I coordinated with James ahead of time and he was incredibly helpful in helping us coordinate a car swap/purchase of our new Honda Civic. He was honest and forthright, making sure we got the best deal we could. He also noticed a crack in one of the lights and made sure it would be covered for us before we drove off with it. We had a very pleasant experience with Pacific Honda and would seriously consider going back if/when we needed a new car. Thanks guys

Michael Geary

The sales side of this dealership is not good. I had 3 occasions dealing with rude car salesmen here and the manager seemed no better. This is why i went to Happy Honda to purchase my new Honda Civic. The service department at this dealership is good though. Have had no issues with the work that has been done on my vehicle.

Jonghyun Park

update: Oct 27th of course you can't, as it is under my wife's car. Don’t trust them too much, they tried to charge more than $1000 with no reason when my wife went there for oil changing - yes there were reasons which was not needed- injector cleaning, brake rotor changing, wheel alignment and etc.. When I talked to them about it instead of my wife, they said those are not needed but just recommended. If you know about ‘car’, yes you can go, but if not, never ever go there. There are so many wrong things that they have done to my wife for example, changed 4 tires in 20,000 ish km. How fun they are!

Erica Wallace

I brought my car in at 10:00. They called at 2:00 to let me know it needed a bunch more work. I feel that they should have known way earlier in the day and called me. Instead they waited until the scheduled pick up time to tell me it wouldn't be ready.

Charles Sho

Bad customer service. They don’t answer the phone, they pick it up and hang up.

Dave Zelmer

As always I was totally satisfied with the service

alireza sharifi

My wife recently bought a car from Honda pacific. Our dealer was Allen. He is really professional, kindness, with high technical knowledge of car. He showed us all benefits/advantages of new Honda Civic. Thank you Allen????????????

Alyssa Togado

I want to say the hugest thank you to the Service department, specifically Victor Wong who handled my complicated case from start to end over the course of about a month. I truly believe that Victor went above and beyond in helping me with my vehicle issues and guided me to figure out what to do next. To the service manager and Philip the sales manager, thank you for also helping cut the diagnostic costs down and all the work put into figuring out the recall on my vehicle. Bobby Nouri is a very kind and fantastic sales rep who welcomed and accommodated my family and I on two days to test drive vehicles. I am so pleased that he was able to help me find a vehicle for my needs. All these staff members noted gave 11/10 service. The only constructive criticism I can offer is on the second day of the car purchasing process when signing off on payments and taking the vehicle home. I am sure all the extra services/loan protection/car protection add-ons could have been explained on the first of the two days so I could think about what I really wanted for my new vehicle, and sign for them the second day. Even having asked if I could have some time to think about it, and explaining how overwhelmed I was on the amount of information, I was rushed to make a decision. I walked away with a new car, a bunch of add-ons that I’m not even sure I need, a headache (actually), and a bit scared of my new monthly payments. However, I am so stoked on having a reliable vehicle that all the staff at Pacific Honda helped me get! I really am thankful for the effort and the amazing service I received. Thank you so much!

Toto Sedillo

Last Friday May 20, 2016. I had this car service at the Pacific Honda on the North Shore. Due to front washer fluid sprayer isn't working. After a couple of hours the service consultant phone me for the service done. I was so disparate when I heard about the charges. Because I thought it is a free of charged. It was just a month since I took the vehicle out from a dealership and it's brand new. Instead they are blaming me for the said part damaged due to rodent damage. I don't think it's in our parking were it happen. I've been using that parking since and remember this is my fourth vehicle lease from Pacific Honda. I never noticed that there's a rat/mice roaming around in the parking, it's clean and I'm not the only one in the parking. I never heard any complaint from our neighbors about a rodent attacked. What a poor judgement! You never think about your storage where did you hide a the vehicle. How sure are you that your place is clean and no rodent. Didn't you ever think, did you? By the way for your information I've waited for the vehicle we choose for a week before we got it. Because during that time there's no enough available, so the sales manager told me that they have to get it somewhere. So you never know where is the vehicle been sitting for storage. How do you valued your customer??? Well I admitted It's my fault also that I didn't check the said problem before I drove the vehicle home and besides what's the point of checking it, it is brand new. I trust them and I have confident that everything is in good running conditioned. After all these years, generally speaking they doesn't care at all or doesn't care about customer satisfaction. I mean I just got this vehicle and charged me too much of service for replace a damage hose. At some point they are supposed to show just a bit of consideration, since we've been in the business for a while. What a horrible service experience, they don't have a heart or understanding. It was extremely disappointing!!! Considering I've been a loyal Honda customer and always getting my car serviced at Pacific Honda on the North Shore. This is gonna be my last car in this dealership.

Sally Gibson

Pacific Honda is an exceptional service oriented dealership. From the perspective of a long time client, I am continually impressed by the care and courtesy delivered when my car is in for regular servicing. Pacific Honda not only takes care of your car, they also take care of their clients. My car is always returned, road ready. And I truly appreciate all of the little extras: fresh coffee and newspapers in the waiting room, the friendly communication of drivers who operate the shuttle service and of course the Service Agents who carefully explain the nuances of the mechanical work. Pacific Honda consistently offers friendly, efficient and dependable service. Thank you Honda! Your commitment to customer satisfaction is remarkable!

A. Stowe

I would not recommend this dealership. The salesman I dealt with was not friendly almost rude at times. I left quickly and will likely never go back.

Hazel Caranto

Today we got our new honda crv lx car! Thanks to our very nice and very patient sales man Allen who didnt gave up on us and to the whole team! My daughter love to have a white car and it was granted today! Thank you all for your help! Cheers!!!

Sajad Goudarzi

I Bought a Honda Ridgeline . It was wonderful car buying experience .Allen is amazing advisor and sales person and knowledgable, kind and helpful .I highly recommend him to all my friends .

Nancy Morgan

Pacific Honda was great about keeping me informed about warranty repairs being done to my car. I was provided with a rental car while they were working on mine.

ryan tabeshi

Went to buy a used 2015 BMW 328 xdrive. I asked for only 2 things: That the car had had its first oil change completed (it did) and that I could get a detail done on the car. It was ensured that a professional detail would be done on the car. Show up a few days later to complete financing and the car was definitely not detailed. It also appeared new scratches had appeared (maybe from washing) and new damage to the wheel (I could be wrong about these). Regardless, I told the salesperson that a detail had not been completed. The sales manager came out and basically said they washed it and wouldn't do a detail even though they said they would. After all, it's a used car. Fine. Got my deposit back and left. Too many good used cars and car dealerships vying for business to waste with these guys. Only positive thing was Alex from finance.

Laura Jane Bobadilla

Bobby was a pleasure to deal with. He's very respectful, answered all our questions (even after his work hours) and we did not feel pressured at all. We're very pleased with our new car and the buying experience. Look for Bobby when you're at Pacific Honda!

hans nelson

Thanks for the great service on our purchase. Alex and his team were very informative, helpful, and professional. We're happy with our car and would recommend your dealership. Thanks again, Gail and Hans Kuhlmann

Brad Bentz

We had been looking for a Honda Civic sport hatchback for a few weeks when my wife found Pacific Honda. While they did not have a Sport, they did have a 2020 LX Honda available. Jackie, our sales contact, got in touch right away and provided us with all the information we needed to make our decision, including how this fit into our budget. Jackie is a clear, forthright and professional communicator who got us the information we needed without ever pushing or rushing us. We felt very comfortable with him and our decision in the end. To be honest, another dealership, who had been a little more difficult to deal with, lost out. They had the exact car we were looking for. But our experience with Jackie and the great deal this car was forced our hand, and again, we really felt it was the right decision. We have had the car for a week now and are happy with our decision. I actually would genuinely recommend Jackie and Pacific Honda. Thanks

ambar srivastava

I am extremely pleased with the friendly and helpful service at Pacific Honda. I specially wants to thank Jackie Liu their Product advisor for his awesome service as he explained each and everything regarding car and its various variants in a very simple way. Their Finance representative Alex Kitchen was also very informative and helpful for us. Overall I highly recommend Pacific to my all friends if they are looking for Honda Car. Thanks again to the whole team of Pacific Honda for helping me buying Honda Civic.

Jon

Completely professional and courteous... I actually left feeling that service was of utmost importance to the dealership and staff. I will, and would recommend pacific Honda to anyone looking to buy a new car.

Amanda

My name is Paul Warner and I just bought my second car from Pacific Honda. Jose helped me through the purchasing process. He was professional, patient and knowledgeable. No high pressure tactics at all. At the time of delivery, I met with Jolene, F&I Manager. Such a nice person. I explained that, after careful consideration, I did not need any after market products. No problem at all. Alex Kitchen helped me navigate the many electronic features of my new 2015 Accord Coupe. Again patient and friendly. Thank you all for making the purchase of my great new car so seamless and enjoyable.

Rita Cheng

Did service here today cannot believe doing service here don't do car wash .... They give me a complementary car wash ticket but I have to drive down all the way to auto Wash to wash my car ...

Mike Hsiao

Tracy is awesome! Out of all the sales people I talked to during my hunt for a car, Tracy was patient and understanding. Unlike the other sales people from other places who would haggle me and force me to walk out with a deal, Tracy was professional and made car shopping fun. Even though I didn't buy a car from here at the end, I definitely will keep this place in mind in my future car searches and I highly recommend Tracy from Pacific Honda!

Jamshid Maleki

At the Pacific Honda recently I bought a new car. I had been greeted by Babak Mousavi who is product advisor, also Nazanin Esmailli who is finance manager, and Jack Gillick who is delivery coordinator. All of them were very nice, knowledgeable, professional, patient, friendly, and helpful. I would recommend anybody who wants to buy Honda, at this location see Babak for finding the best car you wish to have, and jack for making you familiar to your desire car.

Rob Goodall

Great people there. Jason helped me out with an on-the-spot coolant top up in advance of my appointment.

Mike Diack

My father & I were looking for a new vehicle. Though looking for a new car can be stressful, Jackie, Mike, and the rest of the staff at Pacific Honda put us at ease, and made the options & process very straightforward, tailored to our needs. Jackie was friendly, professional, and compassionate. I'm very pleased with our new Honda Civic, and can't thank Jackie & the staff of Pacific Honda enough for their professional sales & service!

JACQUELINE EUGENIO

Efficient, polite, and friendly - love Pacific Honda’s services

Nico Kasper

They treat me better than other big named dealers, better deals and better services, I will go back to them again for sure. Thanks

Arash Azad

Poor customer service. Had to wait long time to find somebody who is willing to do his/ her job.

Ashley

Usually I've had great service before but the last time I got an oil change done. I didn't get my car vaccine or washed as they usually did every other time. And to ad I had dirty oil hand marks all of my car. My car came back dirtier then when left. Was not pleased this time at all!!!

Adela B

Always a great service. Thank you Mikail Hosseini and Mike Chen.

Patricia Robertson

We recently bought a car from Pacific Honda. Our salesman Bobby Nouri was a pleasure to deal with. Friendly and not pushy at all. He was very knowledgeable about the product and was very patient going over all the new technology and answering our multitude of questions. Thank you Bobby, we love our new car.

Jessica Judge

Great experience at Pacific Honda! Peter Thoma helped make my new car purchase stress free and enjoyable.

sherry razi

Only time I had a good experience was when I bought my car. After that every time I call for something I get rude service and always get cut off by have you been here before. It comes across as if I haven’t purchased from here I won’t get help. I was also told when I bought my car if I get the extended warranty if anything happens to my car they will diagnose my car which is covered. I fell for it and purchased $800 warranty. Couple years later my car batt died so when I called they wanted to charge me $50 to diagnose the problem, when I told them I was told it was covered in the warranty I purchased. They pretty much said well we don’t know why you were told that cause it’s not true. So they charged me 50 anyway no sign of empathy. $800 out the window and I lost integrity in this company. I will never buy from here and tell everyone to go else where. I felt like I was just told what I wanted to hear so they can take my money.

Shahram Behzadian

I had a great experience at Honda Pacific. I was looking for a Honda certified pre-owned Civic which I found it so easily there . Jordan the product advisor was more than kind and helpful , and arranged for a quick test drive. Also Leonardo at the financial section patiently explaind everything, as it was my first time purchasing a car in Canada and perhaps I needed some extra help . I was really happy with them and surely recommend them . Thanks Jordan,Leonardo and not to forget Gianfranco, the insurance guy .

Maros Halas

These guys might be excellent at selling new cars, but I would not recommend trying to buy a second hand car from them. The car I looked at was very clean but when I looked under the hood and started asking questions, I got some seriously shifty answers including pretending not to know what a service log book is.

Sharon McSweeny

Service Department - Amazing ! Have you ever taken your car in for service and the Technician was so honest that he told you that your car was in great shape and didn't need any work done? Never happened in my life - so refreshing! Happened to me today - only time in my 63 year old life!

janelle

Very friendly and professional environment. Thanks to Jin for helping me find the car I like. He is really thorough and very caring towards his clients wants. Definitely recommend Jin to help you find your car!

Peter Lawrence

I just purchased a used car from Pacific Honda and am very pleased with the experience. Mori was very helpful, understanding and patient with us in the whole process. He completely addressed all of our questions and requests leaving no outstanding issues. It was a pleasure to meet him and work with him on this purchase. After making the decision to buy, we met Mike who very clearly explained all warrantees and coverages available to us and the advantages to us over the various timeframes that we would likely keep the car. Before we left with the car Mori explained all features of the car and set up the car's bluetooth to connect to my phone. The whole experience was very pleasant and not at all stressful.

Kirti Lagotra

We had a wonderful experience with Pacific Honda and thanks to Babak Mousavi for finding out the car model for us which wasn't available in most of the Honda agencies.i wud recommend babak to everyone he talks to the point and quite helpful

Colten Sketsch

Saturday September 30th, my fiancé and I drove quite a distance to Pacific Honda as she wanted to purchase a new CRV. They also had a used Rav4 in their inventory which I was looking for myself. We were planning a bit of a buy 2 vehicles, maybe strike a bit of a deal scenario. On arrival we walked through the showroom, which was under construction. There was no vehicles indoors, but there were plenty of employees lining the walls. We walked through the entire showroom without anyone approaching us then continued to the lot. We walked around for close to 10 minutes. No sales person at our side. I then noticed the Rav4. It looked great but unfortunately it had a sold sign in it. By that point we were sick of waiting for service and decided it was better to head back to our local Honda dealer. By the end of the day we walked out of Carter Honda with a deposit paid on our new CRV EX-L. From the moment we entered the parking lot (with our older Pacific Honda purchased CRV) the staff was excellent by showing us to an available parking spot. We are very happy we left Pacific Honda for elsewhere. To top this off, I sent a request using Pacific Honda's "contact us" form, for requesting a contact email for a manager. Sadly three days later I've yet to receive a reply. I don't like sending Google reviews as they are permanent, but this lack of service and communication should be available information for others. If a manager would like to contact me about this situation, you can search your webpage contact us forms for my phone and/or email.

Mehraneh Mehr

Very happy with their service department.

Edward Kuang

They charge me without asking my permission.

Frank Hert

My sales person was great and helped me. I however found that dealing with Heather the sales manager was difficult and unprofessional. There was a lot of back and fourth and her overall attitude was demeaning. After agreeing on a price, I was directed to the financial office where I was helped by a young woman. My experience with financial services was very poor. The woman Danika didn't seem interested in answering my questions, she was very short and unprofessional in our discussion, and I felt very uneasy about my purchase at this point. When I came to pick up the car, there was confusion on what I was suppose to bring as she did not communicate clearly in our initial meeting. Dealing with both the sales manager and financial services lady was unpleasant, making my experience less than satisfactory. I would not recommend.

Alvin Ram

Such a great experience purchasing our new Pilot from Pacific Honda. James Barraclough made the experience very easy and stress free. Our experience at other dealerships was overwhelming and pushy, but James wisdom and authenticity made the process relaxing and fun. I'm sure the rest of the team is great, but if you're going to buy a car, buy it from James.

Jesse Pulice

Great Car buying experience. Ask for Mori, he walked me through the options to best understand my purchase and get the best Value. I’m very happy with my new CRV!

Angela Lewis

We just purchased our new CR-V from Pacific Honda, and we love our new vehicle! All the staff we dealt with were friendly and professional, particularly our product advisor, Jackie. We initially met him several months ago when we were looking at new cars. With Jackie, there was no "pressure sale". Instead, he took his time to share his obvious enthusiasm for the vehicle and go over its features. We also appreciated that he went over the operation of the vehicle in detail before we left the lot. Thank you, Jackie, and the staff at Pacific Honda for making our car purchase experience so positive!

Bonita Sauder

I am on my second car lease with Pacific Honda. Harley made everything super easy in signing off the old lease and getting me into a brand new car in record fast time. Callan, on the financial side, set things up so I am worry free for another four years. I've always had reliable assistance at this location, but these two guys really understand great customer service.

Jenny L

James was great! Reached out right away when I sent an inquiry and was pleasant to work with. He made sure everything was good to go before my arrival.

Adrian Lee

Nice friendly Honda dealership in the North Shore Automall. Have taken my car here for service for many years and the staff are always friendly.

Donna Bridgeman

I recently had an unexpected but great experience with Pacific Honda. My son borrowed my car to drive to the Northshore, visited friends and the car wouldn't start. Just at closing I called Pacific Honda to see if they could tow. They gave me the number for Honda's contract tower and told me to have them leave the key in the box for early drop-off. The next day at 10, I called to find out the status. The car only needed a new battery. They had replaced it and it was ready to go. They noted that my services weren't up to date and they do change some fluids, etc. and the car would be ready mid-afternoon. I took the seabus over from Vancouver, was met at the station by a Pacific Honda driver, the car was ready when I arrived. The check-out was quick and everyone was friendly and polite. I was so impressed with the service that I may even drive to the Northshore for my next major service. Thank you Pacific Honda. It is so rare to find truly good service today.

Carlos Gomez

I have visited plenty of dealers during my car shopping quest and Pacific Honda at North Vancouver Automall has been by far the best one. I was attended by Leonard Eugenio who is an excellent communicator, very knowledgeable and the most helpful salesman I have encountered. He picked me up and dropped me at the sea-bus and was very helpful explaining all the details involved in the purchase. I strongly recommend to call and ask for him.

Luisa Dizon

I had a great experience here at Pacific Honda. Everyone was warm and friendly, even those that weren't serving me directly. I enquired online about a car they had on Auto Trader the day before I walked in. Danika responded and with some reasonable options since the car I was looking at had already sold. I walked in the next day without an appointment and was served by Danika within minutes. I looked at a few cars but nothing was the right fit for my needs or expectations. After asking the right questions, she found me an option on a lease that I had never considered. I walked in on that Tuesday afternoon and when I was done, I didn't need or even want to look anywhere else. The process was quick and efficient and I drove my brand new Civic off the lot on Thursday. I NEVER once felt pressure to sign the dotted line right away. Instead, they found me what i wanted and needed quickly and for a price that I couldn't say no to. Thank you Danika for being a great consultant (instead of your stereotypical high pressure sales person) and everyone at Pacific Honda for creating such a great experience!

Syavash Taherazar

By far, the best experience I have received from a dealership. I have a used 2014 Honda Accord Coupe which I bought from a different lot and I was facing some intense problems with my vehicle. I called Pacific Honda to inquire on a whim and they went above and beyond. After getting my vehicle information, Elliott on their service team informed me I still had my original warranty on the vehicle. He let me know the work would be covered and booked me in. If that was not enough, the mechanics did a further inspection and found future problems I was not even aware of. From there, the team preemptively replaced all of these parts with no charge, saving me more than $5,000 in costs. Elliott took it a step further with my vehicle. I informed him about needing to replace my tires, and he helped me select the best option for my vehicle, despite the fact I was not buying it at Pacific Honda. His input saved me money, and provided peace of mind. Throughout the entire process, the team was genuine, diligent, and always kept me informed. The customer service was second to none, and I could not recommend them enough. When the time comes, I will definitely trade in my vehicle to them and get a new car.

Kelc Lynne

I've decided to change my review because I just spoke with the general manager. I didn't have the best overall experience purchasing my car however, the general manager was very apologetic. I could tell he genuinely cares about his business and that he is dedicated to making sure this issue doesn't happen again! I appreciate him reaching out and taking the time to listen to his customers. Thank you Darryl.

Kole Tottenham

I bought a lightly used truck pre Covid-19, when I first started using the AC this summer I noticed that it wasn't functioning the way a $33000 truck should so called into the sales department earlier in the week to see if they could help me out. Over the phone, a sales manager told me that they could have their service department take a look at the issue to help me out. We agreed that I would come in the upcoming Saturday morning at 10 am for this service, and that this sales manager would be in contact with his service department. I came into the Saturday morning, went to the sales desk and told them who I was and the above. This sales manager at the desk sent me to the service desk. Once at the service desk, the service person said that I didn't have an appointment, so he asked me who in sales I talked to on the phone and then called them over to the service department. To my surprise the sales manager that I talked to on the phone was the same one who sent me to the service desk, it was fairly clear that he didn't have any idea what was going on. It was about a 40 minute drive for me come into the dealership so you can imagine that I was frustrated to arrive and not have an appointment that I booked earlier in the week. They said they could maybe fit me in around 3-4PM, but I wasn't prepared to wait around a car dealership on a "maybe". To add salt to the would, the service and sales departments said they wouldn't be able to help me in any way if I did decide to wait around that day. Being a used vehicle, I understood that the dealership probably wasn't going to cover the cost of any repairs, but by saying "our service department can take a look at the issue to help you out," I assumed that the diagnostic was going to be covered. I assumed wrong. Needless to say I immediately removed my "Pacific Honda" license plate covers and drove home in a hot truck. I was hoping to buy a second vehicle through Pacific Honda, however I will not be conducting any business with them in the future. I suggest others do the same. -The one star is only because it wasn't in any way the service departments fault. Edit: Thanks for the response Fahim, but I wasn't as much worried about paying for the service, like I said it that was just salt on the wound when you said your service department would help me out, I understand that miscommunication. It was the lack of service that bothered me. YOU, Fahim, should book appointments that you verbally agree on so that customers don't show up for nothing. We booked an appointment over the phone, and when I arrived you said maybe you could fit me in IF there is a cancelation. Just say that off the bat for future customers so you don't waste their time.

Daniel Haylow

Fantastic! Caleb Haylow is very informative and great to deal with.

Sh. Mirsaeidi

I just want to give my own experience about the 2018 Honda CR-V Touring which I bought it brand new from North Vancouver Honda (Pacific Honda). A bad mistake to buy this expensive car! 1st problem, engine wasn’t getting warmed up and the water temperature was always showing cold! (heater also wasn’t working in winter because of this issue). 2nd problem, oil dilution issue!! (For those who don’t know what oil dilution means is, when un-burned fuel slips past piston rings and mixes with engine oil in the crankcase and possibly causing engine damage. It could also lead to stalling or loss of power during short trips or low-speed driving, such as in heavy traffic, especially in cold weather). 3rd problem, a hose to AC is broken and AC is not working. Honda says they are not sure when they can change the part because it is back-order! So, no AC in Summer!! The AC probably will be fixed in Wintertime. My car might have heater issue in Wintertime! Who knows! 4th problem, lights in sun visors don’t work, and visors been ordered!! A family car that doesn’t function properly when family needs it!

Colin Mcrae

Every time i go to honda I deal with Elliott. He makes me feel so special like I'm his only customer! What great service :)

Pooya S.

Visiting this dealership completely changed my mind about Honda! Thanks to Babak in sales department and Alex in finance, I had a straightforward and easy process to lease my CR-V! Well done Pacific Honda!

Frank Bott

Nice staff efficient and polite