Reviews of North Vancouver Nissan (Car Concessionaire)

Porya khorsandi

I just purchased one of their used vehicles and had a great experience. Amir was great to work with and provided excellent customer service. He answered my questions about the vehicle well and explained my financing options throughly. I also had great experience on the financing side of things with Jody. She broke everything down for me, explained what the costs were, and was genuinely interested in providing me with the best rate. It was overall a easygoing experience, and that’s what I want when purchasing a vehicle.

ermyvz

I bought out my lease vehicle there the other day. I was told that I have to get the inspection done before I purchase it. I scheduled my inspection and service at the same day. My vehicle passed all the fields in the inspection including battery performance and after all purchase and plate change etc. done I attempted to start my vehicle, it didn't start. Obviously my battery was dead. I went back in service department want them to check it, the person from the service department brought the machine and ran my battery and said this battery is dead and needed to be changed. I went back in the service building again, started talking to the lady who was supposed to be a service advisor. She told me that it is JUST a something left on and killed the battery and we made it work again, do not worry!!! I said I wasn't feeling confident and demanded for battery replacement and she said: "of course as long as you pay for it, we can definitely replace it!" So, she/they preferred to be unhelpful, even no SORRY for their mistake. I wanted to share my experience with people who are thinking to do business or deal with this horrible place. Thanks E.

Barry Greenfield

We bought a Nissan Qashqai from North Van Nissan a few months ago. The purchase of the SUV was the culmination of many weeks of research, test drives, and talking to sales people . The people in this Dealership were a large factor in the final choice that we made. We love this SUV. It is superior to the Honda, Toyota, BMW, and others that we drove. In all areas. After three months driving the car, we know that we made the right decision. Kam Bagheri (Sales Manager) was our first contact point. He was kind, professional fair and knowledgeable. He introduced us to Pat Hauer. Pat was amazing. Non-aggressive, a wealth of knowledge, all heart, and a great listener . Together the three of us narrowed the choice to the vehicle we bought, a 2018 Qashqai Premium Edition. Pat made all the complicated state-of- the-art components friendly and understandable. We both test drove till we were satisfied. Two separate visits. We then met Jody Fraser in their Finance department, and she too was perfect. We recommend Nissan North Van for every reason a car buyer looks for. Knowledge, fairness, kindness and EXCELLENT after sales service. Thank you Pat, Kam, Jody and the service department people. Lori and Barry G.

K N

We recently upgraded from our 11 year old Nissan X-Trail to a Nissan Rogue. Our experience over the years with North Vancouver Nissan has always been great. When we started looking at a new car, Manuel helped us find the perfect car. He took the time to determine exactly what we needed and got us exactly the deal we wanted. Thank you Manuel, Reza, and of course Kofi for the amazing experience. We are already long time customers and will continue to be because of you.

Vahid Pirmoradi

Amir is one the best sale persons there. He was professional and honest, listened very carefully and helped us choose a best suitable car for our family. Other than that he is a very nice and welcoming person. Also the financing department, Jodi and Ron were very professional and nice and welcoming. We had the best car buying experience!

Justin Turner

Had a budget. Walked around the automall to all other dealerships. The rest laughed at me. Patrick and Sean at this dealership told me they will work with my budget and promise to take care of me. An hour later I walked out with this beautiful ride. I paid in cash, they were a pleasure to work with. True and honest. No lies straight up professional salesmen. Loving my ride. Can't recommend them enough. Straight up honest. Best service and experience ever at a car dealership. Thanks guys.

crystal jean

I want to thank James and Nat for helping me get my first card. Most importantly i really want to shout out Patrick. I find it hard to be taken seriously because I am young and a recent graduate. I really felt like Patrick sincerely valued me as a customer. He gave me space, he was genuinely ethusiastic about the vehicle i was buying, came in on his day off to do my delivery (and stayed long after closing), and even hand delivered an accessory to my work place. More so, he is the only person who can spell my last name. I only ever want to buy through Patrick. Thank you so much????

Alphonsus To

Great Nissan Dealership. I came here to get repairs done due to a recall. The staff was friendly & professional and the repair was prompt.

Muhammad Ashfaq

Thanks to SAM OTENG for his gratitude and wonderful experience at North Vancouver Nissan, he is really knowledgeable about what he sells and I will recommend him to anyone looking for a vehicle.

Adam

I've been a repeat customer for a few years now and have always had a pleasant experience until my last service a week ago. The dealership did contact me about my experience, apologized and went beyond what I expected to resolve the issue. I am quite pleased with how they resolve the issue and will continue to bring my car in for service there.

Christine Chandler

Perhaps good service if you are male. Unfortunately after visiting multiple dealerships North Van Nissan was the first negative buying experience as a solo female. The salesman did not want my business. From acting as though he couldn't get the SUV I wanted (other Nissans said approx 72hrs) to offering no deals citing that it was impossible (even though I made it clear other Nissans had and I was comparison shopping), I had to walk away in disgust. 0/10 would never recommend this location.

fariborz ghamari

Muhammad is very nice person who are gave me very good offer for car price. he provided me diversity of offer on information so i made best decision base on my situation. I highly recommended to make appointment with him if you are serious buyer.

Ella Maloomat

Very good guy helped us today, his name is Amir. I’m very happy with this kind of people that they can help the customers to find a good deal.

B ergs

I have purchased vehicles in the past and the service and knowledge I received from the sales team in North Vancouver Nissan is something to be commended. A big thank you to Nat Berhne and Resa for getting me the perfect vehicle. Their ability to both listen to my needs and provide unmatched customer service is what will bring me back for more. In fact, I will be back soon for a family vehicle. Thanks guys :)

Bob Degrom

Sales floor was a tad barren to explore, but the staff were all very friendly during our walkthrough and we never felt very much pressure. Will consider you guys if we ever do get a Nissan in the future. Thanks. - B

Kundi James

Just got a 2021 Rogue, Its amazing! Mohamed at North Vancouver Nissan was key in helping me make this decision, he made sure I understood all the features and answered all my questions. My experience surpassed my expectations and I’m …

Mr Fusion

Sunshine and happy days. Just picked up a brand new Nissan Titan Pro 4x and couldn't be happier. Samuel Oteng(sales specialist) and Mehdi (sales manager) delivered a brilliant, efficient and pleasurable truck buying experience . Highly recommend NorthShore Nissan.

Armand Bejar

Manuel and the staff at North Vancouver Nissan were amazingly accommodating. As soon as I walked through the front doors I was greeted with a smile and felt like I was of priority. I came to see a used 2013 Volkswagen Golf which I evenutally bought after thinking over and test driving twice. Manuel and Jody the finance Manager made the car buying process easy and enjoyable. I cannot say enough good things about these two! I will definitely come back here when its time for a new car :)

Nick Ghasemi

Very helpful and precise service by this dealer . I am very happy and satisfied with deal I was offered by Kam . I will defiantly recommend my other friends and relative to visit this dealership before making any decision on buying new car .

Eszter Burghardt

As first time car buyers my husband and I could not have asked for a better experience. All staff were very helpful and we never felt pressured and all details were managed with honesty and care. Thank you to Manuel Monrose for your patience and help and thank you to Jody for your great help as well. Very happy with our experience !

Navid Emadzadeh

We’ve recently purchased a 2019 Nissan Murano Platinum from North Vancouver Nissan. Pat Hauer, the brand specialist and Kam Bagheri, the sales manager assisted us to make the best decision on our purchase. They are so honest and professional. We recommend Pat and Kam to anyone looking to buy a vehicle, new or used. Stefani at the business office was so knowledgeable as well. Best service comparing to other stores in the North Shore Automall.

Michael Blahitka

Sales Manager was DISGUSTINGLY rude to me when discussing the trade value of my 2013 Ford Edge. Berated me for 5 minutes about how my vehicle was worthless because it was a domestic Ford vehicle and nowhere near being close to the value I was looking for (around $24,000 as suggested on Canadian Blackbook). What would have been more appropriate is a simple "no, we can't do that much for trade-in... but perhaps we can discuss other alternatives to find a vehicle more within your target price range for discounts/rebates vs. your trade-in value and what you have owing on your current vehicle". Both salesperson's I dealt with onsite and by email however were very courteous and professional. I recommend they terminate their Sales Manager. They lost a sale from me due to him!

Mary Chan

Just got a Nissan 2020 Kicks from North Vancouver Nissan. Service is excellent!!!! From sales to picking up the new vehicle, everything is so organize and efficient. Everything was explained in details from sales to finance. All questions were answered. Follow-up was great...with phone call/text and a thank card, scheduling your first service. Highly recommended North Vancouver Nissan! Thanks to Donald, Ron and Amir! Our family loves the car!!

ardalan gh

Thank you Niloofar When you move to a new place it’s always hard to find people who you can trust and people who really want to help you. In this dealership Niloofar helped me a lot on finding a good and reliable car honestly I felt like a family member is looking after me, I’m so pleased with her service

asami

I purchased 2014 Rogue this summer. Because it was my first purchase, the whole thing took me all afternoon but the stuff at Nissan, especially Manuel, were super helpful! I'm grad that I went Nissan. I'll see you again sometime soon Manuel! :)

Mike Carroll

Andre at North Vancouver Nissan was excellent to deal with from the beginning to the end. No pressure sales, just excellent service making sure I was getting into the right car (which was a 2018 Nissan Rogue SL). They spent a lot of time …

Dalerina D'silva

Absolutely over the top guest experience!!! So grateful to our brand specialist Samuel Oteng and Manager Reza for pulling all the stops with helping us find the best family car possible that is loaded with everything we dreamed of and more, the 2014, Nissan Rouge SV. Everyone is really helpful and make you feel welcomed! I am a first time car buyer and was very nervous about finding the right fit for my family within a certain budget. Right from the time i walked in, I was greeted and taken care of by Samuel and he zoned in right away to my needs. He also pulled all the strings possible to make arrangements for a financing plan that worked for me, he and Reza, made it possible. And even after the purchase they went above and beyond with their unparalleled customer service and took care of our needs. I am definitely sending all my friends who want to buy their next vehicle to Nissan, because you sure are in great hands! Thank You Samuel, Reza, Nat and the entire Nissan Team for such as spectacular experience!.

Steven Breakingbury

North Vancouver Nissan dealer carries Nissan and Infinity. Bought our Pathfinder with NAT BERHANE who was knowledgeable, understood our needs and goals and suggested an end of model year due to the price savings and value. He listened, offered ideas and wasn't pushy at all. He was helpful with our questions and offered tips on common functions. He still remembers us when we return for service. We have returned regularly for maintenance and service as they have a competitive labour rate and often have a few common service / parts specials, especially given the Nissan trained & familiar mechanics. I especially appreciated their help to cover under warranty when the rear hatch had an intermittent issue (that naturally wouldn't replicate when at dealer) prior to warranty and the cause found just after warranty. We're very happy with the Pathfinder. We had looked at similar vehicle by other companies but the Nissan offered best value. Definitely recommend this dealer for sale and service.

Omid Zhian

Hamid was fantastic! I had talked to other dealerships before talking to Hamid at Nissan and I was treated fair enough but I believe my experience at Nissan was much better enhanced through Hamid's caring attitude and his knowledge of not only what is sold at Nissan but other major competitors. He arranged for as many test drives as I needed and was honest in his assessments of each option. I truly appreciate his help and advice along with his colleagues in financing, Jody and Ron, who made sure that the deal goes through and did not stop their negotiations until they got the desired result. I would definitely recommend them.

Aleksandra Maciejewska

I love my Nissan! I hate this location! Worst customer service. I tried to upgrade my car twice now and the sales people are just terrible. If you're getting Nissan go with a different location for dealer

Farid Vahedi

Extremely satisfied and contented! The very first and most expectation everyone has in making such a deal is honesty and clarity. The gentleman whom I dealt with as a salesperson, Amir, highly fulfilled my expectations. Super fluent in English with sufficient technical knowledge about the car and their inventory. Amir was warmly responsive even after the purchase. Besides, the sales manager, Donald, provided a reasonable price and very friendly in making an agreement. Last but not least, it gets to financial approval and corresponding documentation, Ron who works as the financial manager is a true expert in his work. Straightforward with perceivable explanations and friendly. I received my finance approval in 30 minutes. The procedure in its entirety took 3 hours.

Cristiano Costantini

I'm now a customer of North Vancouver Nissan since 2018 and I'm really satisfied with them. I like the transparency of their offer, how they understood my needs and how they saved my time not insisting in what I wasn't interested of. Nat from sales went above and beyond my expectations, he earned my trust by helping me any time I needed, going over the pure sale by finding solutions for me with other North Vancouver Nissan departments. My interaction with other staff members is positive too, worth mentioning Nick from service who was always professional and available to help and Ron from finance services.

Lloyd G

I went in to look at a used Kia Optima for my daughter over the weekend. Patrick Hauer answered my email inquiry within 10 minutes and called me back to confirm the vehicle was clean and didn't have any "stories". When I arrived at the dealership he had the car ready for us to view and test drive. Patrick was helpful, professional, and not at all pushy. I made an offer the same day and their Sales Manager, Adam Niblock was also good to deal with. They also timed the insurance agent (who was also great) well so we were done with minimal hassle. All in all...this was the best car buying experience I've had. Great job guys and thanks.

Alex K

Avoid using their mechanics unless your car is under warranty. They're a bunch of scammers.

omid zahiri

Update: after just a month having that Leaf I got an EV system error and towed the Vehicle and it is in the shop with no sign of repair from three weeks ago, I escalated the call to Nissan and no one assisting me. With this customer service I am not taking that car and will return it back, and not buying Nissan again after 14 years be loyal with them. it needs a major work done and still they don’t have any resolution for it.it seems to me it is a defective and unreliable car and Nissan and dealership need to step up and get the return. It is not the cosmetic issue if that happens the vehicle won’t move and need to be towed. Had some issue with fast charge too. PS :Still the sales man gets 5 star although he hasn’t called me Hamid was great person to deal with, he is very knowledgeable and honest. I have a very a good experience with him and their team. I highly recommend him to anyone looking to purchase a car. Just got mine and excited about it. Thanks Hamid and Nissan North Vancouver

Ady Karacic

Excellent service. My sales adviser was Mohammad Taghav, answered all my quastions and helped us a lot. He made the whole process very easy and enjoyable. I hope I will see him again when I go there to look for a new car again. Thank you Mohammad.

Amir Hossein Hajizadeh

We leased a 2016 Nissan Rouge from this dealership. It was a great experience working with Manuel (the salesperson) and I believe we got a good deal on the car. Received the car right after our lease was approved (we were lucky they had one with the same spec as we asked for in stock). The lease process was very smooth and very fast (took us like an hour for the financial procedure, insurance and the final check out of the car). In summary working with Manuel was great and we definitely recommend working with him if you are looking for a new car. The only part of the process which wasn't as favorable was talking to their store manager (I forgot what his role exactly is), Stuart. To be fair they started by giving us a good discount from the beginning, but Stuart was by no mean flexible after that, and didn't even bother talking to us for more than 20 seconds (he was like "that's the deal you've got, I have other things to do"). Other than that everything was great.

Navid Kazempour

I was looking for a pre owned Murano, I talked to Hamid about it. He showed me different options and helped me to make my decision. Now I am ???? confident that I made the right choice and this is all because of Hamid's help. If you need help, just ask Hamid and be sure that you will get the answer and proper help. Thank you Hamid.

Parnia Sehat

I would like to say a huge thank you to the team at Nissan, specifically Zach Mansour, Ron Vincent, Farhan Meghji and last but not least Patrick Hauer. They all went above and beyond to make sure we had the best possible experience with Nissan. Truly outstanding customer service, client care and professionalism. Zach kept us laughing and lighthearted throughout the whole process. A special thank you to Ron who worked tirelessly to ensure we got the best rate possible. We have known Patrick for over 20 years and have never purchased a car elsewhere, no matter how far away we are, we always go back to Patrick, he really is the best. A big thank you once again from Parnia and Vahid Sehat.

Selena L

AVOID THIS DEALERSHIP! I went to several Nissan dealerships before this and THIS IS THE WORST and a NIGHTMARE. It has taken me over a month before I can write about my experience. To this day, I am extremely upset when I think about what happened at this dealership. THIS DEALERSHIP DOES NOT have your best interest in mind. ALL THE NEGATIVE THINGS YOU HEAR ABOUT BUYING A CAR AT A CAR DEALERSHIP.. ITS TRUE WHEN IT COMES TO THIS DEALERSHIP. ALSO IF THEY ASK YOU TO PAY A DEPOSIT~ Make sure its refundable. They tricked us. They told us its a deposit, but on paper it was actually a non refundable PARTIAL PAYMENT. Very tricky. We came in wanting a used Murano. We wanted to look at one in this Nissan Dealership and there was another one similar in color and mileage, at another Nissan Dealership. This Murano that we saw had scratches, dings, chips, inside and outside of it. However after FIVE HOURS of discussion and tiring us out and with the GM offering things like smoothing out the scratches, painting over the dings, we were still unsure. We told them we wanted to see the OTHER Murano that was exactly the same at the other dealership which the GM told us that that other dealership was also part of the same Company. We signed over a $500 deposit, but the next day went to look at the other Murano, which was in near perfect condition. It was the EXACT same car, but without the scratches, rips and dings. So of course as any person would do, we chose the one without the dings and scratches. When we tried to ask for our deposit back, first we were told that the deposit is USED TO PAY FOR THE PAINTING AND TOUCH UP of the dings and scratches! Which was NEVER told to us. And then we found out that although verbally they had told us it was a deposit, it was actually a partial payment that they made us sign. Finally at the very end, they called us and tried to dock off more money of the Murano to get us to buy it. In the end, we didn't get our $500 deposit back. What a horrible experience. Luckily the other Nissan dealership we went to where we bought our Murano was really really great. I was so upset that I was ready to email the news, and also betterbusinessbureau with regards to my horrible experience here of tricky car sales people. With this being said, I have to mention that the bad experience came from mostly the GM. You have been throughly warned about this car dealership. Seriously check other Nissan dealerships DO NOT GO TO THIS ONE.

Ricardo Santana

I recently bought my first car in this place, and Sam was the one that helped me. This is a great fellow, he made the whole procedure smooth and practical, he even gave me a ride to the dealership to pick up the vehicle. I definitely recommend this place, as they make the whole procedure easy and fast.

Doug Beglaw

Both Nat and Jody were an extreme pleasure to work with. I would highly reccomend calling Nat for your next auto purchase.

Amir Rezaei Farrokh

Highly recommended place if u want to own a car with lots of energetic/honest people! I got a 2019 Nissan Kicks with fantastic help from Niloufar and Kam who made this possible for us in less than 2 days ... ????????????

Niloufar MP

Professional and honest staff! They are all very transparent and don't try to push you into buying anything. It was an amazingly smooth experience getting a car here from choosing the car to signing the deal! Ask for Amir Nekooei, he was very helpful and super nice. He patiently walked us through our options and did not try to push us at all. We were able to make our decision with a clear mind and stress free which is really important and I haven't experienced in other dealerships. I definitely recommend this place! I really liked how transparent they are! They describe everything very well, and let you make your decision based on your preference.

Anthony Campanelli

I had recently got into a car accident in december, I was rear ended and my car was written off. I had a brand new nissan 370z that I purchased from North Vancouver Nissan and I was devastated. Stefani was helping me from that location in searching for a new vehicle. Of course having an italian father, he wanted to bargain and naturally wanted to get the best deal possible when purchasing another vehicle. Stefani was extremely professional and accomodating and went out of her way to make sure that I found the car that I wanted. She wasnt pushy or aggressive like other sales persons and she was very genuine about her opinions. She was very knowledgeable and offered exceptional customer service and I highly highly reccomend going to see her for a consultation.

Jan Mercer

I recently purchased a 2020 Nissan Kicks from North Vancouver Nissan and I was very happy with everything. I had made a service appointment for my Juke and had indicated I was interested in talking to sales while I was there so when I showed up they very quickly found Mohammad for me. I have already had 4 previous Nissan, a Sentra, a Versa and 2 Jukes , so I have always been happy with the Nissan products in general. I went to Toyota in Squamish which is local for me hoping I could get something but couldn't find something I liked in my price range. Mohammad talked to me about which vehicle I was interested in, which was the Kicks as it was a similar style and size to what I was driving and brought one up for a test drive. Although I could have gone for a test drive by myself, I was unfamiliar with the area so he came with me and explained the car as we went along. There were so many extra safety features on the car that I was happy to hear about. I ended up purchasing the Kicks SR which was a step up from what I wanted to get iniatilly but they had the colour combo I was interested in and difference in price made it worthwhile for all the extras! The terms were very favourable, 0% financing, a winter package of tires and mats, and my service was paid for as well. My experience with Jodie in financing went very well. She was not pushy in selling me extras which I was happy about. All in all my experience was very enjoyable. Mohammad is an excellent salesman and very friendly as well as knowledgeable about the Nissan products. I would and will recommend him in future as well as North Vancouver Nissan.

Kevin Hare

I received an email from Nissan Canada that directed me call the dealer for a system upgrade. The service advisor refused to acknowledge or listen that I received this communication and just told me they could not help me...he represented Nissan North Vancouver poorly and I will seek service at other dealer for this upgrade. Would not recommend this dealer...

Leonie Lartey

Thank you to Samuel the salesman, got my first car. Thanks to Thomas for some knowledge in services. Lastly, thanks to Kam B and Zach in management that solved my issue with no problem. When management makes you feel heard that’s where it counts! Good service.

L S

Horrendous service at the car shop and buyer beware that services not professional and lacks integrity. The biggest mistake is buying a car here. Parents bought a Nissan Note and asked for undercoat paint for protection underneath the car and something we thought was so simple. However, the car shop used old and not proper paint with no hardener. As a result the paint NEVER properly dried with inconsistent and oily patches. The bought in may and months later the car still sticky and never dried. Horrible experience and went back 5 times each time patchy and poor work and poor explanation to come back later. They never dealt with this issue properly after damaging the car. Nissan never properly stripped of the paint and just added layers of other paint. I had options to get it elsewhere done with my own mechanic but trusted that quality work would be done at dealership shop. Big mistake. Please beware that the quality of services is very poor at these bigger places. Biggest regret of my life was my family buying car here and the damage they did to it. The experience impacted our family's enjoyment of our new car and you shouldn't be made to feel this way after spending that type of money during retirement.

David Awram

Had a great experience with Sam Oteng! Bought a new Pathfinder using my Jeep as a trade in and things couldn't have gone smoother. Thanks to Sam and the team there!

Math. PAK

Simply, Thank you Kam. We were looking for a family vehicle that suits our needs. One day, we went to North Vancouver Nissan with a voucher we got at the Fire Festival. We met Kam. He professionally greeted us and patiently did a thorough needs analysis to find what would be the best car at the best price for us. Kam managed everything and helped us out throughout the purchasing process. We are so happy with our 2016 Nissan Murano as well as getting to know Kam. He is a great human being who is willing to assist anyone's looking for a car with the highest customer service level. He is so knowledgable about cars, insurance and financing. Thank you so much Kam.

CHOK CHAI

Great Service and Quick Well Informed Visit. Will be back and Highly Recommend Kofi and his Team if your in the Market... Oh and get the Platinum...Thanks Manuel

Annie de la Chevrotiere

Manuel was great to work with. He is committed to looking after his clients. Overall experience with dealership was very professional. Happy to have made the change to a Nissan vehicle.

Courtney DK

Manuel was very helpful,professional and well informed of the Nissan products that we inquired about. we bought a new Murano and would certainly recommend Manuel to our friends and family. Danny and Marylynn de Keruzec

Hooman Homayoonfar

Hamid is an excellent adviser, as he identifies the needs of the customer and provide adequate information and relays on customers decision. Ron as financial service manger gives his best to accommodate your needs and provides solutions for any obstacles on the way. Excellent service and thanks to the whole team at North Vancouver Nissan.

Krystal Stone

I went in to get an overview and test drive of the 2018 Nissan Leaf, and was delighted to have the pleasure of meeting with Chi. He worked with me to understand all of the details of the EV, and when he wasn't able to answer my questions, he was quick to source the answers out for me! The management was also attentive and available. Overall the experience was very relaxed and informative. Thanks Chi! In addition, the Nissan Leaf is a fantastic EV model, in a very good price range. I think you'd be hard pressed to find another electric vehicle with it's extensive features! So if you're ready to go green, check it out! :)

Noushine Sefiddashti

Thank you SAM for amazing NO PRESSURE sales technique! BIG thank you to Shawn for working out the best deal for us! Thanks to Ron and Jody for putting up with my "But I want the car yesterday'! ???? And of course thanks to Zach for the entertainment while we waited for paper work! AMAZING TEAM! ????????

Diana Choi

I leased 2017 Rogue yesterday here and the service was good. Josh was my salesman and he was honest, transparent and fair. He helped us get the right car, model and the deal we wanted. He stayed behind to make sure we got everything we needed. Thanks to the test of team members for making the experience smooth!

Valentin Prischepa

We ordered a new Nissan Rogues and Mohammad was so amazing every step of the way. He instantly understood what we were looking for and remembered every detail of our conversation. He kept us excited and anticipating the whole time. He was also patient answering our questions (and there were many) with detail and was very honest and transparent about costs and delivery dates. We are thrilled and enthusiastically recommend him and North Vancouver Nissan!

Alicia Lafon

I had to make a new key for my car and drove from 1.5 hrs specifically for it. When I received the text to pick up the key and the car, after two hours (it's the time they advised it would take), I still had to wait for almost another 30 minutes to get the car and the key. My surprise was when I got back home and tried the new key, as it doesn't open the door of the car. I called to check what was the next step, which is basically going back there. Got explained that as the key is new and the lock is old, this would get fixed overtime. I wonder how, if I can't even open the door! Not an apology, not a single part of the conversation taking responsibility. I wonder how in the 2.5 hours that took to make a copy of the key, nobody even checked if it actually opened the door! If they had, they would've realized it didn't open and I wouldn't have to waste one more day (and money) just to drive there to re-do a job they didn't do properly. If you have the chance to choose, check other Nissan's (and make sure the key works before leaving the place, even if they said they checked)

Carlos Fernandes

We just purchased a 2016 Rogue, our 4th car from Regency Nissan, and the service we had was excellent as usual. I especially wanted to thank Manuel who brought us in to begin with. I honestly wasn't planning on buying a new car yet, but the whole team worked to get me a great deal and made my decision easy. A big thank you to Ron and Jody as well. As Arnie would say; "I'll be back".

tina fernando

My husband recently purchased his 2018 Nissan Rogue and had experienced outstanding assistance from PATRICK HAUER. We had lost our trust with car dealerships due to our very bad experience with Tricity Mitsubishi however, with the unconditional support of Patrick and because of his awesome service, he was able to gain our trust back and we ended up taking home our beautiful white new Rogue Nissan!! We highly recommend this guy - THE Patrick Hauer - to anyone who is searching for an honestly quoted and perfect deal!

Amir Safarkhah

Service Center agent was great and provided with the best service, However actual maintenance service is not as good as it should be. it is been three times that i am asking to fix the left flash light, and the is still there. Looks like technician doesn't inspect the car at all. when technician missed such a abvious issues, both I reported and he could have find it as soon as turn the switch on. Service agent kindly booked me for another visit, but how many times i have to come for such a simple fix . In addition, Technician asked to reprogram the tire alarm system, and I refused to pay $70 for one resetting work. after driving about 50KM, the alarms went off by itself and no need to resetting! Right now I am not even confident if they performed other tasks that charged me for. I also checked the last 4 services that I had and compared it with what Nissan recommended, none of them matched. One big comparison is that Nissan recommended the annual maintenance of Nissan rouge is about $450. Every time I checked in the dealership, I spent minimum $600-$700 for maintenance( about $2k annually)! I am not sure which one to trust! **************** July 30th For Sure Mehdi. You can call my Cell. You should have it on file. October 9th, Obviously Manager, Mehdi, never called me back. I returned to the dealership and asked for him. Neither he recognized me nor he remember above feedback. He recommended to help: trade my car with a new one?! Seriously?? That was all the help? He also mentioned that he don’t have access to the comments? He can’t read them and only can see the star rating!!! I just left him with his branch and went to the service section. The technician Nic was trying to tell me that there is nothing wrong with my car! I asked him to check the issue with one of their mechanic. After 2 hours, he came back and said there is no problem and they only need to replace the light bulb. I had to insist to talk to the mechanic, because Nic didn’t want to accept the issue. After mechanic came and we did the test drive, mechanic mentioned that Nic never told him about my question, and yes there was a problem with the rear break. When they service the car at first time, they didn’t adjust the brakes cylinders. I also found them that when they replace the light bulb, they damaged the light frame and broke it.

MOHSEN SANEI

I would like to say thank you to Hamid. I was not considering buying a brand new car; I was even not 100% sure to buy a Nissan I just wanted to look around to have an idea for comparing Nissan and Toyota. When I went to Nissan North shore, Hamid, the product advisor, greeted me. I explained him what I was looking for, what my budget was, what my priorities were and what mattered most. He asked good questions to better understand my needs and expectations and in turn answered all of my questions to my satisfaction. He showed me the cars on the lot available for sale that I might likely have been interested in, gave detailed information about each car, old and new, and suggested me to test drive the cars we liked. After the test drive, I went to his office where he offered different options without pushing for any of them, gave information on interest rates attached to old and new cars and to different payment schedules, cons and pros of buying an old and a new car, and so on. He assisted me in deciding the best option among quite a few alternatives. I believe I found the right car! Hamid provided me with such a stress-free experience and I never felt pressured along the way. He is an excellent, knowledgeable, and a very professional product advisor who provided us with a great buying experience! When I went to pick up my new car, he spent a very long time to show us every detail in the car. He really enjoys being helpful and you forget that you are in a business relationship; he simply makes you feel that you are friends. Also a big thank-you goes to Sals manager, who I do not know the name. Thanks to him, the purchase process was painless.

Filip Matos

Nissan North Vancouver definitely it’s the best. Amazing team ! They take care of you for sure!! Much love and respect for everyone!!!

Arlene Kelly

Bought a Nissan Maxima last month from Greg Balderson. He went above and beyond to find me what I was looking for. I was ignored at other dealerships when they saw my old car I drove up in. The experience was smooth from start to finish and he even programmed my phone in for me. I am very happy with my new car and allGreg did to make it happen. He made sure I was given new tires and the car was detailed before I picked it up. Thank you Greg!!!!

Bryce McLaughlin

Nash was awesome! He truly cared to make sure we found what we were looking for with in our price range. We were blessed to find the perfect car for us! He went above and beyond to see us happy! Thanks, Nash... see you for car number 2

Mohsen Fattahi Zare

If you want to be deceived by the fat tongues of Nissan executives and be ridiculed after signing the contract, be sure to refer to this dealership. They do not share the details with you and even define the facts upside down. But after the contract, they do not support you at all and put you on a path that takes thousands of dollars out of your pocket. simply!

hootan taghadosi

Thank you Nissan for providing one of the best customer services in your industry. I bought a car from you a few days ago and I experienced amazing and professional customer service. specially thanks Hamid Tashakoriani

Babak B.

I bought my brand new Nissan Rogue (2013) in December 2013 from here, and have brought it to Alberta (Edmonton) for work. The car was working fine all this time, but I recently noticed that there is a lot of surface corrosion and rusting in the back of the car even though we don't get rusting here in Edmonton at all! I took it to the Nissan dealership here and they have not been helpful and I'm stuck in Alberta for a while longer and don't have access the staff in Northshore. It is utterly disappointing since I paid all the extra cost for the rust protection for this very reason! I will definitely not buy my next Nissan from Northshore when I return home to Vancouver!

Peter “PJ” Csanky

My experience at the Nissan North Vancouver Dealership from entry to exit and beyond has been exceptional. Roman Bardin was friendly, knowledgable, and exceeded all my expectations. Ron Vincent went above and beyond to work my deal and finance. I have nothing but nice things to say about this location, what a great team of people!

Paniz Zzz

Hamid was amazing! He helped me to find the perfect car for me. His knowledge and help made me certain about my purchase and I am so happy with the car. Also, I would like to thanks Jody and Ron in finance department for their help. I had a great experience. Highly recommend this dealership.

Katherine Hill

We were thrilled with our experience of buying our new Nissan Rogue at North Vancouver Nissan. Samuel Oteng sold me our car and was informative, helpful and not pushy in the slightest.

Versavia

Thank you for helping me out with my 2017 Nissan. Mohammad gives excellent service.

Maria Salonga

SO HAPPY WITH MY NEW CAR JUST BOUGHT RECENTLY.. JUST WANT TO SAY THANK YOU TO MR. NAT BERHANE OF NISSAN NORTH VANCOUVER BRANCH WHO GAVE ME A GREAT QUALITY EXCELLENT SERVICES... HE REALLY STANDS BY HIS COMMITMENTS TO HIS CLIENT AND FULFILLED EVERY REQUEST I MADE.. ❤️

Anthony Lazazzera

I had a great experience getting into a new 2015 Nissan Versa Note courtesy of Kam Bagheri. He got me a fantastic deal and was very helpful throughout the process explaining the best options for me. He even organized a service schedule for me and explained in detail all the features my vehicle has.

Paula Pujate

High level of service. Really professional team. Our sales manager Mohammad was excellent, definitely recommend this dealership!

shabnam sina

Disappointing Be careful about fraud actions through credit check They would change all conditions and terms without your permission which has happened for us. ????

Ian Prescott

Recently I purchase a 2014 Nissan Rouge from North Vancouver Nissan. What a wonderful car, I love everything about it! My experience at North Vancouver Nissan was exceptional. My salesman Manuel was very pleasant to deal with. He took the time to sit down with me and figure out what car would be perfect for my needs. After seeing and driving the Rogue I knew that this was the right car for me. During the process the staff was willing to work with me and gave me a good price for my trade in. If you are looking for a new or used vehicle look no further than North Vancouver Nissan and make sure you ask for Manuel he will give you great service and get you a good deal. Thanks!

Amir Farrokh

This is my second review for this place. The first one was 2 years ago when I got my first car and just yesterday I upgraded my 2019 Nissan Kicks to 2021 model all thanks to Niloofar who kindly explained to me how I could upgrade my car and offered me a great deal. I had gone there just for my 8000km service, totally a fantastic unexpected conversation! The whole process happened in a few hours. strongly recommended :)

Kate Atadzhanova

Excellent service, no pushing. All questions got answered. Ask for Amir Nekooei.

Javier Aparisi

Positive experience buying a used car from them and help received throughout the first weeks to solve some issues,like getting a second key set.

Feras zidan

I had the best experience with this dealership . The moment I arrived with my family I was welcomed by Kam Bagheri ( lease manager) , Kam was warm and welcoming in a way you'd feel like you've known him forever. Over two hours he was able to explain to me my best options, and find me the perfect deal. I am very grateful for Him and the amazing sales team at this dealership. Very recommended.

Braden Chase

I had my first experience with their service department today and I was completely let down. Terrible service. I've been an owner in an independent vehicle inspection company in Alberta for the past five years. So, this opinion is coming from someone within the automotive service industry. Upon arrival, I stood at the counter for nearly 5 minutes while three service people and one parts person saw me standing there. Not a single one of them acknowledged me for several minutes until I asked, "do I need to ring a bell for service?" My truck was being brought in for a factory recall concerning a wiring harness. I told the service person who was assisting me that my truck has been having the symptoms described in the letter from Nissan regarding the recall. Apparently, the mechanic looking at my truck didn't read this in the notes because when I saw him outside looking at my truck as I was leaving he said, "so you aren't have any issues, eh?" I corrected him. Told him I am having electrical issues which I believe are related to the harness in question. According to him, every truck they inspected for the recall was fine. I find this odd considering the size of the recall and other dealerships finding issues on other trucks like mine. In any event, when I booked the appointment they told me they could drive me home and pick me up. When I asked for a ride home today they said "no problem". At least it wasn't a problem until I told them I live in Coal Harbour just across the bridge. Then it was "Sorry. We don't cross the bridge." Unbelievable! I asked the kid driving the shuttle how many rides he does a day. He said they used to be nonstop before the pandemic. Now they have only one driver because it is so slow. He's said he's average 3-4 rides per day. Yet no time to cross the bridge for me. Instead I had to take the Seabus home in the middle of a pandemic! Such amazing service. Later I had to get a ride back to pick up my truck. The mechanic told me he needed an hour with it and the detailers would need time with it after. He said it will be at least a couple of hours. Funny how it was ready for pickup just minutes after I got home around an hour later! I wasted an entire hour taking the Seabus to go home. If that weren't enough, they didn't find anything. My sense is they weren't trying that hard to find the issue. Don't worry. I'm going to get the truck checked again to see if they are being honest. To top it off, they said when I booked the appointment were going to "detail" my truck for me, including the inside. My truck was clean when I dropped it off as I just washed it a few days ago. When I arrived it wasn't detailed. The inside hadn't been touched and the outside looked the same as I left it. This is why I hate taking my cars for service to dealerships. They charge a premium for subpar service. My recommendation to customers...YOU CAN DO MUCH BETTER THAN North Vancouver Nissan.

Sima A.B

The employees at this place are very helpful and nice. If anyone is looking to buy a car, I recommend speaking to Heidi. She's the best seller in the north Vancouver location.

밴쿠버세계를 품은 교회

The dealer say to me if decides to buy a car then can give me final price he just show me internet price, so I went Burnaby Nissan. when I went to Burnaby Nissan, I asked for a 60-month installment with the same model and option. The price was $55 cheaper a month then north vancover Nissan , so I bought a car there, and the North van dealer called me and got angry and asked why I didn't call him, so it was a difference of $55 a month. It mean $55 per month is total $3300 differnce, so of course it's not right to buy it at the cheaper Burnaby Nissan? The North van dealer told me that he would deal with the price if he decided to buy the car at that time, but Burnaby did it on the spot. To Buy a car is not to buy a coffee. It's a really bad experience.

Paul Lublinschi

Super nice, smooth and professional. We had to upgrade our minivan into something with a lot more towing power for our trailer and at the same time to keep the same # of seats, 8 :). Manuel is the man! He made me fall in love with a slightly used beast, a 2014 Qx80. To make the dream come true, the manager Mr. Reza Shirmast, gave us a super good deal for our trade in, a super deal that I have not been able to find it anywhere in the lower mainland. Thank you so much guys.

Jamie Sorochan

Hamid was awesome to deal with and helped me find the perfect vehicle for. Jody, in financing, was also really knowledgable and explained everything in simplified terms for me, which I needed. I'd definitely recommend heading to this dealership if you're in the market for a new vehicle. Love my new Nissan Rogue!

Ian Scott

I just picked up my 2nd Pathfinder from North Vancouver Nissan and had a great experience. First, I have to say I really like the car, tons of room, good power and towing capacity for it's class, the 2017 has increased capacity, thus the change. I dealt with Manuel (who we met a few months back while my son was trying to convince me to get a GT-R) and he was extremely helpful and professional and made the whole process a real pleasure, I will definitely recommend him to friends.

Mehrnaz Ayaz

We purchased a Nissan Rouge yesterday in North Vancouver and it was really good and lovely experience with them . I am going to give special thanks to Nilufar ( saleswoman) for her kind , trusting and professional manner . Also thanks to kem for his great support and care to customers.

Ben Nem

I’ve been helped by Sam and found him honest reliable and super friendly. He explained me all scenarios and helped me to make the best decision based in my budget. I definitely go to him next time for my next car.

ali khosravi

Never trust this dealer. I got a quote on 2020 Sentra SV. But they gave me the price of top model SR instead as SV model.

sepy kopahi

Unrivalled, unbeatable and unparalleled service is what you can expect from this dealership. I originally dealt with Reza (Sales Manager) before at Kia and now at Nissan. Even though I havnt bought my car yet from North Vancouver Nissan rest assured regardless of the brand of car I buy I will go through Reza since I got the best service before I bought my kia, best service after I purchased my Kia and best price. I understand that Dilawri is Canada's largest automotive group and regardless of the brand I can still choose to go with Reza and his new team at North Vancouver Nissan. Thank you for everything and see you soon.

Jasmine Tseng

Went to North Vancouver Nissan @ the auto mall. Daddy was looking to purchase 2016 Nissan Rogue but in a particular colour for my mom. Excellent service. Dad walked out a happy man surprising my mom with a new car. Josh the salesman very polite, amazing guy to deal with. Very understanding and goes the extra mile. I know where to go to get our next Nissan and who to go see. Thank you Josh !!!!

AY H

I have been a customer with this Nissan dealership since 2014, and all I can say is wow. The level of customer service that they provide is outstanding and wonderful. First I like to thank our sales agent Greg and the general sales manager Zach for carefully and patiently listening to what we want, and producing the best deal for us. These two gentlemen went above and beyond for me and my family. I asked a LOT of questions (not exaggerating!) from both Greg and Zach in a span of two weeks, and every single time, Greg and Zach worked together as an effective team and answered my questions fully, in a very respectful and friendly manner. Last but not the least, thank you Jody from Nissan Finances for giving us a great deal on the warranty and protections.

Rohan

I was helped by Jody from their finacial department with my lease buyout. She was great, so was the service department! My email conversations with Ron was also great and he was really helpful. He helped me understand the process better and was more than happy to clear my queries. I would have given a five star, but my experience over the phone, I think with a guy called Nat, at the earlier stages of the buyout, while I was trying to transfer my Nissan finance car file from Nissan Vancouver to Nissan North Vancouver was unpleasant, as he seemed agitated at my questions and was in rush to cut the call.

Geri Watson

In November, I bought an Infiniti Q50 with the help of Heidi, a very knowledgeable and efficient saleslady. Even showing me the car in the pouring rain, she remained calm and helpful. I would also like to mention that her co-worker, Sam, was also remarkably helpful in a test drive and in Heidi's absence. Thank you.

Mitra Ghazizadeh

I can't believe that I could buy a nice car just in a couple of hours!! I went to Kam just for tour of Nissan and investigating the prices. Kam was so professional and knowledgeable who could find the best car based on my budget and my conditions in a short time. I am very satisfied with the service provided to me. I love my car so much! :) Thanks

Ty Garries

Pretty unfriendly Manager named Adam, spoke with him earlier today and for someone who is suppose to be in customer service and not to mention in charge, is terrible at it. To be fair and honest (because there’s 2 sides to every story) I called looking for the best price on a frontier and made the mistake by saying I’ve told a few other Nissan dealers to find the best price. He kept giving me the run around and was being very vague about pricing and basically said in a rude way come down and we’ll see what can be done. I told him I was calling from maple ridge and would like a ball park over the phone. I realize that the position he’s in but the over tone and attitude I could’ve done without. What a terrible example to set for your staff. I will never recommend or go to this Nissan dealership.

Kathryn Hennigar

Best vehicle purchase experience EVER! I went to this dealership expecting to feel pressured or treated poorly as that has been my past experience. I was so pleased with the level of service from start to finish that I felt compelled to figure out how to leave a review - not something I've ever done! Manuel was fantastic - he listened to what I said were my priorities, including budget and showed me lots of good options. He was completely professional, polite and knowledgable! Ron topped off the great experience! I LOVE my cosmic blue JUKE!!

Zahra Eshaghi

I had a great experience with North Vancouver Nissan. Everyone was collaborative. If you are looking for a great service, I highly recommend North Vancouver Nissan. Mr Hamid Tashakorian was extremely helpful and knowledgeable, he explained everything in detail and spent decent amount of time setting up my car.

John Jerman

Samuel Oteng is an awesome guy to deal with. He went out of his way to make sure we were looked after when buying our new Nissan Leaf. He is very personable and made our car purchase a really fun experience. My wife was very grateful for the time he spent teaching her how to drive an electric car. Thanks Sam!!

Kevin bradley

Hypothetically speaking do you guys provide insurance for your loaner cars in case your customer got into an accident ? We got a so called new lease car from you guys only to realize there has been a 2000milage on it and with an en engine light on, gave us a loaner for couple of weeks which we got into accident in and they made us pay the full repair payment for almost 5000 and saying their insurance won cover it, none of this would have happend if we got a new car from the beginning not a cheat with problems. Forcing us into a contract plus making us pay for the accident.

marsk jespersen

From the moment we walked onto the lot, Heidi (our sales person) made us feel at home. We knew she had our best interests in mind and was genuine throughout the entire experience. We had visited other lots throughout the auto mall and none of them made us feel as comfortable of as Heidi made us feel at North Vancouver Nissan.

Shima Khalaj

We had an excellent experience with our sales advisor Mohammad Taghavi .Thank you for helping us with new 2020 Nissan Sentra. We highly recommended him.

Robert Wruck

Samuel was a great salesman for us. He was patient throughout while waiting to see which we would turn and was helpful during the whole process. We would recommend Samuel to all and will mention his name to our friends.

Gerald Chu

Fantastic Experience. I dealt directly with the Sales Manager Reza as thats how i prefer to deal and he was more than happy to personally assist me. I already knew what i wanted (new maxima) but he helped me decide on which package was right for me and I ended up spending less than I had thought i was going to because rather than just sell me the top model, he listened to what I needed and recommended me to the one just below it. Trade in value was fair - and how he came up with the number was thoroughly explained/shown to me so i know i wasnt getting ripped off. Would buy from him and North Vancouver Nissan again and recommend others to go see him!!

Amir Amiry

I was in the market for pre-owned 2015 C300. They had one in stock which I inquired about on their website. Stefani called me promptly after my inquiry to schedule a time and date for a test drive. Throughout the process, contacting Stefani was extremely easy. She was always available via calls or texts and was very patient when I had any questions. She also made herself available to show me the car on her days which really shows her commitment to her clients. She helped make this process very easy for me and even sent me a follow up text to see how my first couple of days had been with my new car. If you want a friendly and genuine sales experience with your next car purchase, go see Stefani. I am definitely recommending Stefani to anyone whom I know is in the market for a new car.

Ciboney Melo

From the very first moment we step in, we were welcomed by Amir with a big smile. He was direct and transparent with us about what options were available. We knew that if we didn't make the decision right at the moment, we would be losing a good opportunity to have a reliable and new car without adding interests on our payments. Besides, we got a free oil change while discussing our finances to close the deal. At last but not least, when we were about to pick up our ROGUE 2020, we got the color we love the most. Thank you ALL for accommodating and going beyond our expectations.

Harish Verma

It was a wonderful experience at North Shore Nissan. This has been the second time we got our car there. One way back in 2006 (still have it and have been using this dealership for service too) and the other now. Samuel Oteng at North Shore Nissan is all around Great Guy. Helped us get our new car, and he was there for us from step A to Z. Got us exactly what we required. He really went above and beyond. Even After the Sale went thru all the features of the car in detail on the delivery and is only a phone call away for any questions.

Richard Klein

Adam, the Sales Manager, was excellent - great friendly demeanour, knew lots of technical information, was personable and easy to talk to, not pushy at all and was a pleasure to deal with. Along with Hamid who sold me a new Rogue, this is a very good dealership and I would highly recommend if you’re considering a Nissan

Mary Arj

Some of their seller in sale department are really aggressive to sale and I could say impolite and liar. …

Michelle S

We were very interested in purchasing a car, and had already visited a couple of other dealers in the Auto Mall. We walked into Nissan and had a very positive experience with the Sales guy and were leaning toward a Nissan vehicle to purchase, that is until he introduced us to his Sales Manager - Kam. Kam came across as greasy, condescending, rude and unhelpful. Instead of calmly walking us through the process we were inquiring about, he raised his voice and kept inconsistently repeating the same thing over and over again. He tried to make us feel stupid. As that was our last dealer visit of the day - Kam did a great job of leaving a very poor taste in our mouths of the Nissan dealership and he really acted out the "greasy salesman" role quite well. We quickly walked away from that dealership. There's never a second chance to make a lasting first impression...

Roxanne Demeyer

We just purchased a 2018 Nissan Leaf from Stefanie. It was a positive experience from start to finish. Its so nice to deal with a salesperson like Stefanie who is friendly, genuine, professional and very accommodating yet not pushy. Stefanie knows the product very well and is eager to share the information. We will definitely recommend Stefanie to our friends and will purchase another vehicle from her in the future. The staff at Nissan were all friendly and professional.

Aliesha Allen

I recently went to North Vancouver Nissan to trade in my car and purchase a new vehicle and it was by far the easiest process I have had with a dealership. They did everything they could to get me the best deal and make it happen fast but with zero pressure. Stefani Roy was fantastic and I can't thank her enough for all of her help and laid back nature.

Mary Teramura

I walked out the North Vancouver Nissan feeling very upset and when I asked the front desk car service if someone is able to help me with my car, that my key was stuck inside my started.The man was very rude and didn’t care to help and he basically said can’t help at all. He said just go to another Nissan dealership.As I was walking out this very nice sales manager named Sean Parkinson comes running out and offered to help me.Sean parkinson I am truly thankful for all your help and you made sure my car was taken care and I was able to get home safely.Thank you again Sean.????????

Jeff Nahanee

Hamid is the man his answers to all of our questions without hesitation made us fully confident in our decision to purchase the 2017 nissan murano today we are diehard nissan Forever Jodie you are incredible so thourghly efficient in alleviating our worries we are home now an just might sleep in our purchase just to convince us it's true again words cannot describe our gratitude in both of your effort in making this possible your friends Forever

Bill turchinetz

Purchased a 2017 Murano last week. Josh and the entire staff treated us great. Low / No pressure, great price. Manged a few laughs as well. Highly recommend the dealership AND the car!

EllisIsland

I would like to share my expérience at Nissan North Vancouver (auto Mall). I was looking for a new car and I have a super service with a very good deal provided by Hamid. He was kind, answered all our questions, tried to have the best deal for us and our life style. All the team was lovely. I highly recommand this address.

Nav G

I own a 2012 qx56 and had a clunking problem with the drivetrain. I took it to two other dealerships in Richmond and Burnaby. I was misdiagnosed and given the run around at these other dealerships without my problem being solved. I took a chance in North Vancouver Infiniti where service advisor Sarkis Vides was so professional and courteous it gave me some comfort. Within two hours Sarkis called me and told me they found the issue and ordered the parts right away. When I picked up my truck I was a little hesitant about it but sure enough what two other dealerships failed to fix North Vancouver Infiniti fixed the first shot. I am so satisfied with the service and is why I’m a customer for life here now. Thanks to the entire team at North Vancouver Infiniti. Great job

Charles Leclerc

Browsing in their showroom with my kids on August 26th 2018, a friendly salesman wanted to show me their Nissan Pathfinder and invited me to sit in it. I did, was intrigued but noticed no price on the windshield (which is unusual). I asked him what the price was, and he didn't know, so he asked another person (seems like he might have been the sales manager). Instead of answering, the sales manager wanted to know if I was interested in purchasing the car. Turned off, I said no (how can I say yes if I have no idea what the asking price is?). He then asked why I wanted to know the price. At that point I had completely lost interest and said I didn't want to know the price. As I left with my kids in tow, he called out saying the price was on their website. Unbelievably arrogant behavior. I won't be back.

NK

We came in to buy a car for my Mum’s birthday. It was such a pleasure to deal with the GM James Graff and Adam the Sales Manager. They were both fantastic. We were originally looking at the Qashqai and dealing with Hamid who in our opinion didn’t clearly communicate the features of the Qashqai. Adam and James stepped in after giving us a very fair trade-in value for our vehicles and after ascertaining the features we were looking for in a car James personally went over the features of the Rogue with us and even got us the colour we were looking for and worked it in our budget. James and Adam even made sure to be there when we picked up the vehicle -Wow! We were extremely impressed with the friendliness of all the Staff and Jody in finance was really great and equally friendly and worked out a great warranty package for us. All in all a great experience in a dealership under the truly Amazing GM James Graff.

Gary Routley

I can’t say enough about the great experience I had dealing with this place. Gary the sales manager took care of me, my salesman Jordan and Jody in finance treat you like part of the family. Thanks again

Wilf Veldes

I bought my 2018 Frontier Pro-4X from Sam Oteng at North Vancouver Nissan. He was very knowledgeable and excellent in assisting me with the purchase of my truck. Gary was also excellent in helping as well!!! I recommend Samuel Oteng for his excellent service!

John McDonald

I recently bought a 370z from this dealership. Sam was an absolutely amzaing sales person. He was open and honest the whole way through and an extremely friendly person to deal with. Jody in finance was equally awesome, gave great information and advice on how to finance the vehicle. Overall, a great experience

MONIKA MADAROVA

I am deeply disappointed with the service I received at this dealership. The salesperson seemed inexperienced and incompetent. The sales manager was unprofessional to the point of insulting. The sales process was bungled by the sales person and sales manager. The wait for the car was marred by confusion and misinformation from the salesperson. The accessories I bought were not in the car when I picked it up and I had to work to get them installed.

Aubrey Roque

Awesome service from Renzo and the rest of the team! I didn't expect the transaction would be such a breeze! I got exactly the vehicle that I wanted in a good deal. Will definitely recommend this to others.

Abi Movahhed

Thanks Kam, I had an excellent experience in purchasing our new rouge at North Vancouver Nissan. Everyone who works at North Vancouver Nissan is very friendly and welcoming. I would like to thank Kam who helped me to get my new Nissan rouge. He was so friendly, easygoing and so professional who has great abilities and knowledge about the vehicles. I found his information really helpful to find our appropriate type of car. Thank you again Kam, you are the best. Sincerely, Abi

Sina Atofi

I was there yesterday to trade my car. I had an appointment they didn't say hi and welcome. They just watched me until I ask about the guy's name was Nat; he was with other customers at the same time as my appointment, and he doesn't know anything about my position, and he was so rude to me and wasted my time. Also, they gave me the wrong number and price of my car. I'm so shocked no customer support, And no respect and so rude they skipped my appointment.

Inbae Bang

I am Korean who has been in Canada for a month. And I visited Vancouver Nissan after visiting many dealerships such as Toyota, Honda and Volkswagen. I am a very careful and meticulous person in everything. Hosein Vakili handled my needs very quickly and professionally. In addition, the service was provided according to my preference. Also, what impressed me the most was Hosein opening the shop door for a fellow mechanic. This means that Hosein is a specialist who knows how to respect his colleagues, not just being kind to customers. I am very happy to purchase ALTIMA from a gentleman like Hosein. Thank you very much for Hosein's service. He is the staff I would like to recommend to others.

Tate Holowatiuk

Bought a Tundra online from Sam and he was awesome. Would definitely buy from him again. The staff were all extremely friendly and good laughs. Enjoyed the experience...

Colette Spencer

This is our third Nissan we have bought and by far the best sales service we have had. Kam Bagheri was outstanding, friendly, helpful and thorough instructing us on all the new systems on our new Rogue. We would certainly recommend Nissan and Kam to our friends. Wilf and Colette Spencer

Ryan Pan

Bought my Nissan from here, sales staff was helpful and willing to work to get the deal done

Brad Dean

I have to comemerate the service provided to me when buying my new Nissan Rogue. They were patient, attentive, I was just comfortable throughout the whole experience. The sales team took good care of me and I got a great deal! I highly recommend your next purchase is done at North Shore Nissan!

Jessica Kehler

Mohammad was great to work with, and made car buying easy !

Esther Nguyen

Patrick was so helpful, friendly and professional but also gave us space to browse and discuss as needed. He made our experience as easy and enjoyable as could be. Ron from finance dpt was also great - professional and efficient. Thank you so much!

Steven Drysdale

Came here to try the Nissan Leaf, but despite waiting for an hour and then being in the area for a few hours was never given the opportunity. The resident EV 'expert' was their most junior salesman and knew nothing more than a few talking points. My next vehicle will be an EV, but it won't be a Nissan.

Mike Rines

Bought a leaf off north shore Nissan. Friendly helpful staff. Thanks Sam for for your amazing customer relations! The man even picked me up at the ferry.

Patty Carson

Stopped in last week for a quick walk thru the lot to look at a couple of cars. Stefani was super helpful with my questions. Went back today and bought a new (to me!) car! Stefani very patiently walked us thru the cars options, and there are a lot! She was super knowledgeable and a pleasure to work with.

Jenn Feuermann

Just bought a new Rogue from Stefani and it was a great experience. She was very professional and super knowledgeable about the vehicle. The rest of the staff were great to work with as well. Would definitely recommend buying from Stefani at North Vancouver Nissan.

Bev Malcolm

We bought my new Qashqai in January 2018 at North Vancouver Nissan & absolutely love it! We were fortunate to have Patrick Hauer as our sales guy and he was very professional, friendly, polite & detailed, making the buying experience wonderful. Patrick has been keen and quick to answer any questions I have had over the past few months. Appreciate all your help... Thanks Patrick!

Ryan Klenman

Went to trade my car in for an SUV. Test drove a few vehicles and really liked the Rogue. I met with Reza about my options and he was very helpful knowing what I wanted in my price range. Sam was the salesman who took me on the test drives and he was very knowledgable about each vehicle. He also knew what I was in the market for and he didn't pressure me into even looking at vehicles out of my price range. In the end Reza gave me multiple options including keeping my car for a little while longer to save a little extra money before committing to a new vehicle. It was a very nice change from the pressure of most dealerships. In the end I decided to hold onto my vehicle for a little while longer. Thank you to Reza and Sam for a great experience I will definitely be back to buy my new vehicle.

Ma M

I just purchased my Wrangler Sahara unlimited from North Vancouver Nissan. It was great experience from top to finish. Manuel ( sales consiltant ) is incredibly helpful, quick response, and pleasant to deal with. He even brought the car to downtown to just show it to me in the heavy rain! Also, Jody ( financial servise manager ) is super friendly, very proffesional and knowledgeble, I felt very comfortable. Every single person I met in there made this whole experience enjoyble. I highly recommend North Vancouver Nissan, it's 10/10!

M Williams

Was in the process of purchasing a 2016 Pathfinder. Down payment was made and my SUV was picked out. Salesman Manuel, Financial Services. Manager Jody and Sales Manager Reza were all involved in helping me get into the SUV. Unfortunately for me I had an unexpected issue pop up that I needed to deal with first. After explaining my situation to Reza and telling him I needed to cancel the deal. He understood my situation and refunded me the deposit. This was much appreciated and I have every intention of going back to get my Suv at N.S. Nissan once I've taken care of business. Thanks again to Reza and the N.S. Nissan team for their help and assistance.

Alice Hur

I visited more than 5 dealerships in 2 weeks in order to find a right car for me. Out of all the dealers I met, Hosein was the only dealer who showed kindness, respect, and honesty. Frankly speaking, my husband and I were very picky in choosing a car. Even after we put down the deposit, we asked for a lot of things until all of our worries are solved. Without Hosein’s help and patience, we would not have bought the car. Thank you ????

Joel Ray

I would not recommend purchasing a Car from North Vancouver Nissan. Save your self the hassle and shop at another dealer. I regret ever having to deal with them.

Raman Gill

Could never get a call or text back on a used car listed on website. Poor customer experience.

A. Stowe

On May 19, 2019, I went at the Nissan dealership in North Vancouver and met Fred, Brand Specialist and Kam, Sales Manager ...It was such a good experience working with these 2 gentlemen. I went there to trade my car for another one: They gave me a good price for my car and I left the dealership with another very good little Nissan that was affordable. Everybody I met there including Stephani, Financial Services Manager and the receptionist were kind and courteous. If you are looking for a car, that's the place to go!

Alen Dominguez

Bought a pre-owned Leaf from Samuel O. He was knowledgeable, friendly and clear. Everyone I dealt with was transparent and had great customer service.

Sara Jayson

Not a good dealership. Do not come here! Pushy sales people who definitely do not have your interest in mind. There are other Nissan dealerships such as Richmond, Burnaby and Vancouver that were much better.

Mina

I recently bought a Nissan Leaf from this dealership. I really recommend this dealership as their staff are so friendly and helpful. Our Sales man, Masoud, is an awesome person. He was so quick in answering phone calls and text messages with our questions. Also, the finance person, Ron, he was also an awesome person. I totally recommend this dealership and if you go there, ask for "Masoud" to help you. Thanks for everything North Vancouver Nissan, Special thanks to Masoud.

Shivantha De Vaz

Wanted to compliment Reza & Manuel on a awesome service these guys gave us. We came to this dealership to check a price and they convince me and my wife get a new one . No regrets we are very pleased with the decision that we took , Thanks to these two gentlemen. Keep up the good work guys.

Rene Yahyai

very good dealership, niloofar is the best dealer i worked with .so far she really helped me to find best value car. totally recommended

heather shaffer

I was called for a recall on my vehicle. when I was booking my appointment was told there was a shuttle service. when I got there and dropped my vehicle off I was first made to have a oil/vehicle check which wasnt necessary as my vehicle had just been in. then once ready to leave I asked about the shuttle and they said that wasn't avaiable on a saturday. good think I had a friend in the area to pick me up. then when the vehicle was done, I was called at 415 and told I had til 5 to pick it up. I said I'll be right over. arrived at 430 to the service area dark. i had to search for another worker to help me. 3 strikes not impressed. will not be back, and I will not be recommending to my friends or family.

Reza Balkhi

I have been a customer in Nissan. I appreciate deallership Mr.Hamid Tashakorinia for his help and support to buy the best choice vehicel for my daughter.He is so freindly and professional dealler at Nissan Company North Vancouver.

Om h

When we first walked on the lot we were greeted by a junior sales rep with a great attitude and happy to help us out even though it was closing time. He introduced us to Roman who showed us a 2012 Nissan Murano which we later purchased. Exceptional customer service from start to finish. We would definitely recommend North Van Nissan and come back to purchase from Roman and his junior sales rep again.

Jen Geatros

Buying a car was actually a great experience, thanks to Manuel. He was very helpful and friendly. He worked hard to get me the car I was looking for at the price I wanted. Left happy in my new Rogue!

Joe Pingitore

This is share my positive experience when I purchased a car on Monday March 25th. First off, Samuel Oteng was great. He was focused and paid me total attention. He answered all my questions and addressed all my concerns. He was engaging and easy to talk to. We quickly formed a rapport. He even came in when he was very sick. It resulted in a high comfort level. Also, a shout out to Kam .He was very engaging and went out of his way to get me a hat.

Greg Farrell

Bought a Murano from Pat. He was such a pleasure to deal with. I would recommend anyone to ask for Pat when visiting this dealership.

Desiree Cravagna

I have been looking for a new car for awhile now and when we went to North Van Nissan the lovely Manuel helped us find my dream car! He was so helpful and listened to everything I was needing and wanting for my vehicle. If your looking to buy a car I would definitely recommend going to see him! Also Jody in the finance department was amazing too!

Ore Okebukola

Best car buying experience I ever had. The folks at this dealership were very helpful, respectful and professional. Manuel (Sales Rep) was first-class, he provided excellent customer service and the follow-up post purchase is greatly appreciated. Big shout-out to all the wonderful people I met, keep up the good work!

Melody Wong

I made an appointment to view a car and on the day of the appointment when I arrived at the dealership, they told me it was sold out. I did not receive any notice/calls/texts beforehand that it was sold out and made the trip all the way here. Bad service and customer treatment from the dealer. The people who failed to contact me were Sherko and Hamid. Will never do business here again.

Arya G

North Vancouver Nissan has the best customer service; the moment I walked in, I was welcomed by staff. Frank Rodriguez, was very helpful because he helped me find the right car at the right price. Meeting Kam Bagheri, the lease manager was a miracle. from god. He made the switching of lease process very easy and fast. He was also very professional and friendly.

Vancouver Brooks

I purchased a Nissan Frontier from Manuel at N. Vancouver Nissan recently. Manuel was courtious, easy going and very nice to deal with. He helped me get a good trade in on my car and price for the truck I bought. He went above and beyond throughout the process. He was fun to talk to and not too pushy. A refreshing change in the sales game. I would recommend him.

Majid B s

Hamid did a great job going through the different options we had and helped us choose the best car that met all our needs. I highly recommend going to Hamid and Nissan north shore

Claire Parker

Review of the service department specifically. I have a car that I purchased new from this dealership a few years ago. I have been using their service department for my vehicle maintenance since. Their service was mediocre. After my most recent visit, I will not be returning to them for any further service or to purchase another vehicle. Rude front desk staff, unprofessionally sharing interdepartmental issues, unable or unwilling to answer questions about my vehicle's service needs, no concern or responsibility for repeat breakdown of the same part 3 times in a year. Some of the worst service I have ever received, both in terms of customer service and work. I wouldn't recommend them to anyone.

David MCADAM

Staff is always friendly and trying to be helpful. Loaner car was made available which was very helpful as they ended up needing to keep the vehicle over the weekend.

Kristin Ohm-Pedersen

The experience we had at North Vancouver was appalling and left us flabbergasted. Hollywood could not have made up the used car salesman we dealt with. Mehdi. What a gem. We knew exactly the car we were looking for and called ahead to pay a deposit on it to keep it on hold till the next day when we could test drive it and then take it to our own mechanic. We also confirmed price. Well, we showed up only to have Mehdi tell us that another couple was out test driving "our" car. When we expressed shock that the car had not, in fact, been taken off the sale lot, he said "oh yeah, they know there is somebody else interested in the car". Then he sneakily said they were willing to pay more for the vehicle and without the conditions of taking it to their mechanic. This was an incredibly underhanded experience and one nobody should have to go through. What we thought was a more or less done deal, just needing to check some boxes, dot the "i"s and cross the "t"s became a nightmare. I will never go to North Shore Nissan for a new or used vehicle. I had already told countless friends and family about our experience and will continue to do so. There is absolutely nothing trustworthy about this place. What a shame.

Ehhh Train

A couple of years ago I was pretty upset after I brought my 2005 Titan into this Nissan dealership. I just went to get a new key cut and ended up waiting over three hours only to be sent home to Squamish in a loaner car. I picked it up the next day eventhough they still couldn't figure out how to get it out of park. When I asked if some fuses were blown I was told "Oh NO!! It's something much more complicated than that. Let the mechanics figure it out!!" As I drove it home I also noticed that the heating core wasn't working anymore. Which made for a very cold and uncomfortable drive home. I brought my truck to JB auto care in Squamish and within 30 minutes the problem was fixed and repaired. I was informed that it was my parking and heating core fuses that were burnt out. Later on I also discovered that my trailer hitch wasn't working anymore either (most likely the fuse). I've received discount service emails from this dealership since this happened but my experience made me very leery of returning if they couldn't cut me a simple key for my truck.

Gary Diamond

I bought a car on line from North Vancouver Nissan and what an experience . The Salesman ( Patrick Hauer)I bought my car from was in class by himself. Soft sell type of person , not pushy at all. He absolutely went above and beyond to make sure that i was comfortable in buying a vehicle online. I also must mention the Sales Manager James who was also great to deal with. If you want a professional salesman with integrity at a great dealership I recommend you contact Patrick for a great car buying experience . Sincerely Gary D

Kyle Halsey

Stephanie, Jody, Mehdi - really enjoyed my experience buying my car today! I immediately liked Stephanie's approach as my sales person. I would recommend North Vancouver Nissan to anyone. Thanks again and best wishes.