Reviews of Jim Pattison Toyota Northshore (Car Concessionaire)

Steve Fisher

It’s taken me a long time to get around to writing this review, but I’ve been very disappointed with my overall experience at Jim Pattinson Toyota Northshore. I bought a PriusPrime here and the salesperson seemed good at first, but then was terrible. He didn’t give me the full run through of the car, wouldn’t respond to any of my follow ups, and didn’t inform me of some important details. I will never shop here again.

Sukhi Multani

We purchased a 2011 Bmw 335i and we love it. Mr. Sidhu was a fantastic sales manager with amazing service. We really appreciated the help that we received and we wanted to thank Mr.Sidhu and The rest of Toyota North shore Management for giving us an amazing first experience. We definitely recommend purchasing a car from them. Have a very merry christmas and a happy new year to all. Cheers! Multani Family.

Lisa Kirkland

Initially I was recommended here over two years ago on my search for a new vehicle through a work colleague to come to this dealership. Ended up with a 2017 Corolla SE, and an owner approved commercial! Fast forward to current day, me being me - I decide I am in the market for the 2020 'Rolla because she is looking a whole lot sexier (way more options) from my year. I head in to find NONE of my old crew is working anymore, and I have to say was disappointed as I was treated so well during my first experience. I was SO wrong - Kevin was outstanding in working with my needs. He was knowledgeable, flexible and more like a friend! He still checks in on me, and I throw him a text or two, as well! I will stay recommending Kevin and NS Toyota! And, well my new ride is pretty great - so will most likely be seeing Kevin down the line to continue my Toyota obsession. #ownerapproved ... STILL.

Canadian Police Canine Association

Cooper Shantz and his team of respectful, well mannered and educated staff at JP Toyota Northshore were once again a pleasure to do business with. From the moment I picked up the phone to make inquires about purchasing a new vehicle, I was treated patiently and like the only customer they had. When I arrived, Cooper was present and on point. I was offered a beverage within only a few minutes of my arrival and made to feel at home. All of Cooper's staff whom I met were very nicely dressed and courteous and I was impressed with how clean and professional the dealership was. Jim Pattison is lucky to have a manager like Cooper and the team he does at Toyota Northshore.

Den Hsu

My experience with Elsa and Anisa for the purchase of hybrid Rav4 was exceptional. Everyone I met at the dealer today was welcoming. It is the exact opposite experience that I had with Toyota in Port moody. Would definately comeback again!

Sebastian Venneman

I recently bought a 2016 Toyota Tacoma from the North shore Toyota Dealership. The service here was very good and the atmosphere was very friendly and welcoming. I dealt with David Ford and he really helped me out and made the whole process enjoyable. I highly recommend to go see David for your next vehicle purchase!

Todd Chapman

Met with Sam Nejad after driving down to have a look at a Silverado I'd seen online. He was very informative, and provided documentation to answer any questions I had about the vehicle. The dealership proved to be very aggressive on their pricing, and I’m happy with both the service and price (on both purchase and trade-in) I received from JP Toyota NS.

Martiya Farhady

It was my first car (RAV4 Limited) and everything was really great and professional. Both Charlie and Matthew were super friendly, knowledgeable and helpful. Thank you for your excellent service.

Saeid Ghalevand

Last Saturday I got regular service for my RAV4. The service was fantastic and service representative Mo helped me a lot. He followed all maintenance issue perfect (Thank you Mo ) and nice car washed. I appreciate about that.

Juanita Peters

I can not say enough about Kevin Leet at Northshore Toyota. He was our first point of contact via internet and saw the transaction right through to the end. Even texting us replies to our questions on his day off. His follow-up after the sale has been very detailed, attentive (without being annoying) and unprecedented for a car dealership. Kevin was straight forward, upbeat, super responsive, flexible, patient and understanding to changes we made in our plans and just a super nice guy. He made sure every detail was taken care of and when I picked up the car he offered to go through all of the bells and whistles of the new car and never made me feel like he had to be any where else except right there helping me learn all the great features of the wonderful 2017 Toyota Highlander that was exactly the car I wanted. I would highly recommend Kevin to any of my friends or family. Thank you so much Kevin, I love my Highlander.

Joe Jara

I've never had such great customer experience in my live. I purchased a pre-owned car from this dealership with Kevin Leet as my salesman. He was the absolute best! He provided every single piece of information I asked for in record time and helped me with everything I needed.

Camil Planella

We loved this dealership! Specially dealing with Joseph our favourite salesman! He looked after us really well, had a lot of patience and explained things in details. We trusted Joseph and he did stick to the deal we had and ensured we had no surprises with the out the door price. Overall it was just a great team! Definetly Reccomends it if ure looking for a new Toyota!

Ted Spear

Northshore Toyota Comes Through About three weeks ago, I visited a couple of car dealerships for the purpose of buying a good used car. I did so with a certain amount of fear and trepidation about having to deal with the proverbial “used car salesman” who I assumed would be out to rip me off in whatever manner possible. I wondered, however, if this was just a bias of mine and if, in fact, contemporary used car salespeople actually operate according to higher standards. I therefore had a brief conversation about this with one of the salespeople at Jim Pattison North Shore Toyota in which I asked him if he ever took offence to people like me who, implicitly or explicitly, questioned his integrity with regard to telling customers the truth. He explained to me that the reputation of the shady “used car salesmen” is actually a holdover from the 1960’s, and that in fact modern salespeople -- particularly in the large established dealerships -- hold themselves to a higher ethical standard. I am pleased to report that, in the case of North Shore Toyota at least, this updated characterization turned out to be true. To make a long story short, I bought a used Subaru Crosstrek that revealed, on the test drive, some noise issues with the right front wheel. To the dealership’s credit, they promised to completely repair all of the issues associated with that noise, and to bring the car back up to factory warranty status. While the initial indication seemed to be that just the bearings needed to be replaced, the final repairs ended up being a bit more involved than either of us anticipated. The dealership nonetheless stayed good to their word: they made sure that everything was brought back to warranty standard and even arranged for a courtesy car while mine was being inspected. I credit, in particular, salesman Charles Yu for his integrity and attention to customer care. He came through for me and shattered the myth of the shady used car salesman. Because of him, I would recommend Jim Pattison North Shore Toyota as a place you can trust. Ted Spear 1655 Old Eaglecliff Road Bowen Island, BC

Majid Bahrami

We traded-in our BMW SUV for a used Highlander. The Sales Manager (Mr. Abe Lee) and Sales rep (Mr. Alireza Monremi) treated us professionally. For our car (trade-in), we received a fair value ;and for the Highlander they offered us a very good price. More importantly, Abe was very accommodating and accepted to change the rotors and the brake pads - I noticed some issues during the test drive- at no extra cost. Abe went above and beyond to have entertainment ready for our little children [iPad with cartoons] while we were in the dealer- we could not find a baby-sitter and our two kids were with us during the purchase. The Sales gentlemen (Alireza) was great and responded to all our requests on-time. There was no 'sales pressure' and all the financial and technical items were explained to us clearly. I certainly appreciate their efforts to make our purchase smooth- as we have small children and both me and my wife are busy people with no extra time to waste. I have no reservation to recommend them fully. In my experience, they are "no non-sense" reliable dealer.

MOHAMMADREZA EMAMIPOUR

My second and amazing experience with service Toyota-North Vancouver !! Super professional and friendly , today I changed my 2007 Camry hybrid ,Transmission Fluid . Last time Moe from service recommended to change the transmission oil and he explained why and how is important for a healthy Transmission system . Today I shocked when I saw my previous changed transmission oil , it was too dark and not like oil !!!!!!! In one word Moe is my hero today , he saved my Camry . Who knows what will happens to my car if he didn’t advise me to change the transmission oil . I’m super happy now and I wanna to say thank you Toyota service north Vancouver and special thanks to Moe , he is amazing and super friendly and professional. I totally recommend this Toyota dealership for service , they are professional and trust full, thanks the manager to get Persian advisor like Mo He knows very well what is real customer service and how to keep customers happy . Note : I tried to write new review but i have no idea what is wrong with google !!! that's why i update my previous review

Sahar Rezaei

I had an amazing experience with them, one of their sales associates Ali Monemi and his manger “Winston” were so nice . The price was super that I had no choice but to buy the vehicle . I Totally recommend "Ali Monemi ". He is a really good sale person and professional. Also I would to mention that their professional financial manager made my purchase easier with the great interest rate that he could get for me.

Cassandra G

As a first-time car buyer, I was understandably nervous about finding a car and the whole car buying process. As soon as I stepped through the doors of Jim Pattison Toyota Northshore, Joseph Daou greeted me and quickly helped me find my dream car. Joseph made the whole process a breeze and has continued to patiently answer any questions I have had. I’m so happy with my choice of car and dealership. It was great to have someone helping me who seemed to be as excited as I was about my new (to me) car. Thank you Joseph!

Mikie Kelly

We bought a Toyota Scion with the help of Ali. He is a true professional and gentleman - highly recommended. He gave us a good price and offered us a loan car when it was being prepared. Delighted with the car and will likely do business again next time we look for a car. Thanks again Ali ????

Judy Singers

Kevin Leet was a great help in finding me the perfect car. He drove me to Coquitlam to test drive the car and again to pick up the car after I bought it. He even rescued me after I got lost coming home! I had a very positive experience buying my car. I love my Toyota Camry!

dimitry “dima” kozak

It is been a pleasure to have Charles as a sales consultant to lease Toyotas for me since 2012. No pressure, friendly advice and product knowledge makes him a first man for an advice on a new car , van, suv . Now we have a 3 rd car and it is a sporty 2L engine , 2020 Corolla hatchback.Thank you for your time, efforts and hospitality.

Nigel Quarless

Our experience at Jim Pattison Toyota North Shore far surpassed our expectations for customer service. We were greeted by Kristie, who's open and friendly approach was super refreshing. She helped us choose the right package on a Hybrid Rav 4, got us out on a test drive to make sure it was the right fit and then did everything she could to get us the best deal possible and take advantage of all the savings, offers and options available to us. Having been to several dealers already during the process, we know we couldn't have done better anywhere else. Kristie, as well as Simon and Leanne, were always present and patient to answer any questions and help us make the right decisions when it came to financing and options. The whole team made what could have been a stressful process really, really enjoyable. We couldn't be happier with our new Rav 4 Hybrid SE and left the dealership feeling great. We can't recommend Jim Pattison North Shore Toyota enough!

Ramin A.Masouleh

On January 27 2022 Mr. Mo helped me with services on my first Toyota car; where I received the best customer service in Vancouver. His skills are an asset for the business. He goes beyond the stars. Thank you Mo.

alireza najari

thank you so mach to Toyota's good team, especially 'Mo', 'Mo' is very friendly and professional and he is unique in his work.

Kim van der Woerd

We have been Toyota drivers all our lives - and this was our best purchase yet. Charlie Huynh bought us a RAV 4 to our home to test drive it, showing us all the features and was extremely professional and kind. He sent us information after on the car and we saw that it would take a few months to get. He updated us frequently on the progress for the car shipment. We finally just got our new car, and then worked with Anisa Chan on the paperwork. We had a few hiccups because of our mistake with a typo on our bank draft cheque, but she worked so patiently with us on solutions (to which we found one :) We could not recommend Charlie and Anisa more, hands down our best car purchasing experience, Toyota is lucky to have them represent them! thank you :)

Arezoo Khodaverdi

Last week My husband and I decided to buy a new car because we needed a more space and We had chosen our favorite car (Toyota sienna),we went to Jim Pattinson Toyota in north Vancouver and we met Alireza ,I should say , He is honest and patient and very helpful to found a new car. I really appreciate Alireza. My family and I very happy for buying this car. Thank you Alireza and Renee ,for being a perfect team ! I recommend anyone who is looking to buy a car ,go here.

Johnny Farshad

My girl friend just bought a brand new camary v6 sport. The person who helped us was Sam. He was so helpful answered all our questions and really helped us we test drove 7 cars all over north shore automall and Richmond automall we where …

omid kia

I’ve been a happy customer for Destination Toyota Burnaby for years. As a north Vancouver resident Today I made a wrong move and tried to refer to Northshore Toyota for a regular service which is always been easily accessible through Express service line at Destination Toyota with no appointments booked or any hassles. To my surprise The service receptionist was absolutely successful with making me feel disrespected and unwelcome during my visit. He made me confused with irrelevant questions and making a simple procedure way too complicated. Thank you guys, I will drive to Burnaby next time.

Carlos Bobadilla

I have purchased two Toyota cars from Jim Pattison Northshore and the experience from customer service to the performance of the units has been fantastic. Sales staff are really well trained and more than sellers are genuine consultants. I am planning to buy a third unit (Prius) next year and I will obviously will trust again on the vast experience of the staff of JP Northshore.

James Skinner

We were incredibly impressed with the customer service of Jim Pattison Toyota. We were interested in test driving a used vehicle, but didn't have time to make it to the north shore because of work commitments. However, one of the salesmen, Kevin Leet, called us and drove the vehicle to our house in Downtown Vancouver so we could test drive it that evening. Kevin also showed us around the car and did the test drive with us, providing very friendly service and professional advice about the car. We could not have asked for better service from Kevin and would recommend him as a salesman for any test drive. 5 star customer service.

Younes B

A good dealership and most respected team. I would like to give my best appreciation to Andy Albers , the General Sale Manager, for being always available to hear my concerns and doing his best to satisfy my needs, and thanks to Perry Karimi, the sales advisor for his great job and trying his best for finalizing the car deal. I would like to give also another 5 star for my today visit and shopping from Toyota part department and to the great customer service which I received from Wilson Machuca, he is patient, smiling, and giving honest recommendations. Thanks Wilson accompanying me and to provide me required parts in the earliest and most convenient way. However I need to put a negative credit for Toyota Rav-4 with its all great features, I am surprised it doesn’t have tow hook place in front and back, and the mirrors not folding automatically from inside the, otherwise I enjoy its driving, and all other features.

Owen R

Amazing staffs , super polite, multi cultural and professional dealership. There are coffee, teas, TV and internet for the customer to use while waiting for their car to have serviced. Room for improvement : long booking dates (took me three weeks to get an appointment, in Coquitlam was taking 3 days)

Russell Barnes

Overall great service. We took our used Rav 4 here for its 6-month oil change and check-up, and learned that we'd need a new water pump. Though we were expecting a $500 bill, Dane discovered that the part we needed would be covered under the original warranty. Considering how many people assume mechanics and dealerships will ding them wherever possible, this definitely helped reinstate some faith and trust for us. Plus the staff were all v friendly and efficient. Highly recommended.

Barrie Galitzky

Disappointed with lack of feedback. I was deciding between a full electric car and a Rav4 prime and decided to put down a deposit for the Rav4 prime since the estimated time was 6-9 months. After 6 months I followed up to see if the vehicle would be ready and was told it could be another 1-2 years. I understand that 6 months was an estimate, but I expected some kind of early feedback to let me know that the original estimate was going to be incorrect. Had I gotten a warning that the 6-9 estimate was not going to be achieved, I would have been able to go through with my back up plan of buying a different vehicle. Because I was notified so late, I will miss out of the scrap it incentive of 6000$. Other than this issue, the service was friendly and informative.

Chris Daigle

Charles Wu made my buying experience great. I appreciate his professional attitude and ability to go to bat for me when I purchased a used Tundra that needed some attention before I decided to say yes. Charles went above and beyond great service when he came out to Coverdale in Surrey to pick me up to complete the deal. Great service and a great deal. I have no problem recommending Charles Wu and Jim Pattison Toyota North Shore .

Ershad Majma

Last week we went to Jim Pattinson Toyota Northshore to lease a CH-R. Ateesa was the product advisor. She was so caring and sharing. She helped us a lot and we could get our nice car easily and very soon. She is a really supportive advisor …

Sy Haw Wong

I bought my new car recently from this JP Toyota. Sam Nejad is a real professional sales person, and I would recommend choosing him if you are purchasing a Toyota. He got me the car that I wanted. Even when he could not find my requested car, he took the initiative and escalated to the sales manager Don Macgregor for assistance. Both of them got the job done. I am a happy customer.

Vish Kanga

I recently visited Jim Pattison Toyota North Shore and was provided with an amazing experience by all members of the team. From the day I visited to pick out my new vehicle, Charlie Huynh was more than helpful and very informative. Charlie was very transparent and let me know that the vehicle I wanted was going to take a few weeks to arrive but assured me that he would provide updates whenever he received them. Almost every week, Charlie checked in with me and gave me an ETA for the vehicle. Although I was quoted several weeks, the vehicle arrived quicker than expected and I was very happy to hear that. Charlie had everything ready for me when I went to pick up my vehicle. It was a very quick and smooth process. Additionally, I would like to thank Anisa in Finance, as well as, Saroosh with All West, as they were very efficient and effective with my time. Thank you all very much!

Thomasina Binder

I just purchased my first car from Kevin Leet today! Excellent service, excellent information, and an all around lovely person to have had sell me a great car. He wasn't too pushy, and very accommodating. He even met me at a different dealership, and drove me to the bank! Will highly recommend anyone to go and see Kevin for all of their car purchases!

Gregg Richardson

absolutely FANTASTIC product, SUPER service, and amazing attention from my sales person-Michelle De Groot and the rest of the team at this dealership. This is my 3rd Tundra from them, and I will keep coming back. They gave me a VERY fair trade in price for my old Tundra, and Michelle went ABOVE AND BEYOND to make sure I was satisfied with my new Tundra. The service continued after delivery, and even the Branch manager was in contact with me to make sure I was satisfied.

H Tiwana

I went to this dealership hoping not to encounter the stereotypical pushy salesman, instead I was approached by a salesman, Sam. He was very knowledgeable and sincere. I dealt with him and his manager Jaam who was friendly and asked me what my budget was. Jaam made sure that he worked within it and got me a good deal. They got me exactly what I wanted and this was by far the best car buying experience I've had.

Foad Goodarzi

Really appreciate kind support of TOYOTA Northshore, JP( Service Dept.) Thanks to Mo who is really professional and supportive person in his job always taking care of customers, my car has been impacted with low Battery issue, but Service Dept. and Mo took care of my car immediately and did their best to fix it in a busy day. Thank You Dear MO and TOYOTA Northshore

Christopher Jones

Sam Nejad is a great guy to deal with. I'm so happy with him and this dealership. Sam has worked hard to get me the best deal through three leases and 7 years now. I have absolute trust in him. I'll be back again in 2025!

Ali TEHRANI

I just to write you a quick note to thank you from “Mr. Alireza” and “Jim Pattison Toyota Northshore”. I bought a new car last month. Alireza answered all of my questions honestly. He is very helpful. I'm happy with the car I purchased. You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to “Jim Pattison Toyota Northshore”, and telling them to ask for “Mr. Alireza”. Thanks again.

Joya Miranda

Thank you so much, Charlie for all the help since day 1 until we got our car. Your service is great! Also to Anisa, for helping me with my financing.. I would recommend to look for Charlie whenever you want to purchase a car from Toyota North Shore! ????????????

Mimi Scoretz

As a 69-year-old wife/mother/grandmother who had never bought a car in her life, I am fortunate that Simon Sidhu was the product advisor who sold me a 2010 Toyota Matrix a few weeks ago. He listened to my needs which primarily concerned a husband disabled by strokes which required me to get a wheelchair in and out of a vehicle. I also wanted a used vehicle with one previous owner, no accidents, and a service record at JPTN! And I had a budget in mind. Simon knew of an ideal car for me which had just come in. He took it out of the detail dept. so that I could test drive it in the late afternoon. I left impressed with his help and pleased with the car. When I returned to buy it, Simon put me in the capable care of Aly Ladak, who advised me like the mother/grandmother I am, explaining the financial decisions I needed to make so I could understand them. Aly's help was later followed up efficiently by Kal Bhatti. On his first day of Christmas holiday, Simon picked me up at my residence, drove me to the dealership, waited for the paperwork to be completed, put the new license plates on the car, then patiently and thoroughly went over the bells and whistles of the car so I could drive away with confidence and competence. I was very grateful for his instruction and attention. I was impressed by the treatment I received by Simon Sidhu and his team at JPTN. I look forward to many years of service in the JPTN service department and will unhesitatingly recommend JPTN to family and friends. Many thanks for a job well-done!

Mohammad Khavari

Very good customer service, They are professional and expert. Mr Mohammad at the reception was great and friendly! I took my car for the first service, it was very fast and great.

Jess Brown

Test drove some vehicles, unfortunately none of them were attractive to me. The salesman was wonderful, and at the end of the session I told him I wasn't interested and thought that was it. A voicemail and two emails later asking me to pick a colour to get the sale going and I actually had to ask them to stop contacting me. Too bad, because the service otherwise was basically exceptional. If you want a Toyota, certainly go here. But if you're even slightly on the fence, don't give out any personal information.

Toni Bullock

I just leased a 2016 Rav4 SE from Jim Pattison Toyota and the service was excellent. Kevin Leet, in charge of Internet sales, responded to my internet inquiry immediately. He went above and beyond to find me the vehicle I was looking for and kept in constant communication with me throughout the process. Kevin's excellent customer service and communication skills made this my best car-buying experience to date. I never once felt pressured, and the service I received from both Kevin and Sonny in Finance made the entire process stress-free and enjoyable. I will not hesitate to recommend salesman Kevin Leet to my friends and family. Thank you, Kevin; I love my new Rav4!

Jerry Glubisz

I dealt with Charles and he was great. I suggest you fo your homework up front and go in and make an offer. I bought a nice 2015 Rav4 Ltd and was in and out in under 90 min. Toyota products hold their value as well as any car on the market. I did the delivery and new car training with Kevin and Simon well past 9 pm last night and there was no rushing us at all. I drove in from Ladner to get the car and price that worked for me. I can recommend this dealer as being very fair in their used car pricing and their sales practices.

Vasant Iyer

Had a great experience at Jim Pattison Toyota North Shore. Ask for Charlie Huynh by name. He made my purchase experience so memorable. Was literally wiping smudges off my truck with his own hands on delivery because that's how much he cares.

Amir

I bought my 2018 RAV4 at this dealership. Charlie got me a good deal! I liked my experience at this dealership: everything was done pretty fast and they got my perfect car ready in a day with a full tank of gas and an oil change. They also gave me two coupons for the subsequent oil changes. I really recommend this dealership.

Peter Keyes

great experience all around.....salepeople were great ..had some confusion about delivery , they stepped up , made adjustments and was VERY happy ...actually surprised. nice Charles, Jack, Rene, and Kevin , good work...p

Paul

Just bought a new RAV4 Hybrid and the service from Kevin was incredible. I imagine the pandemic created several issues but Kevin kept us updated throughout and was able to take us through the whole orientation process safely with social distancing in mind. I got my parents' car from Kevin, too, and that was also excellent which is why I keep coming back.

Ted Guinn

My wife and I recently purchased a new Tacoma from Sam Nejad at Jim Pattison Toyota Northshore and we couldn't be happier. Sam was absolutely wonderful to work with. He was no-nonsense and treated us with respect. We didn't have to haggle much over pricing, as he was clear on his best price; which was much better than anything else in the lower mainland (and I did some checking!). I must have bugged him a hundred times with questions and clarifications while we were waiting for delivery, and he was prompt and courteous in his replies every time. Sam paid attention to every detail and ensured the truck was perfect when we picked it up. Even though I was pretty familiar with the truck, he took the time to show us all the hidden features and made sure my wife was comfortable working all the functions. He even got the service team to stay late and put the truck on the hoist so I could inspect the undercoating application. He went the extra mile to ensure we were completely satisfied. I would definitely recommend working with Sam if you're looking for a new car; you'll be happy you did.

Cyril Lopez

Just moved here from New West Toyota and what a sad difference. Made a service appointment for noon and only at 130pm does the service representative come to tell me yes they need to change brakes ( that I had indicated when making online appointment) Then says it’s my fault as the appointment said “ drop off”. So I tested the appointment app while there and it does not allow such indication. And then says staffing issues. Okay so warn the customer when checking in. Maybe I could have asked someone to pick me up!? Its 2 years we are all dealing with Covid. Don’t say your mission is excellence !! if you don’t change your work process and continuously improve service quality.And blaming the customer is it a winning strategy .. ever ????????‍♂️

Chuck Grossholz

This is an update, we recently purchased a 2018 Toyota RAV4 Hybrid, love the vehicle, but best of all, the product advisor was outstanding ,Perry Karimi made the process very easy and seamless,a true professional. The sales manager Andy was also superb, I highly recommend this store and Toyota for service and excellent product.

Saba Ni

Ata is amazing. We have purchased our Rav4 from him and I have never experienced such an amazing service from anywhere else. We were car shopping for a long time and then decided to go with Rav4 mostly because of the amazing experience we had with him.

Stephen Hawkes

Charlie was awesome help, super friendly and knowledgable. The particular vehicle didn't work out, but I'd gladly buy a vehicle from him and this dealership.

Ira Nenilina

In the beginning of September 2018, I purchased a Toyota Tundra pickup truck in North Vancouver from Jim Pattison Toyota North Shore. My product advisor Alireza (Ali) Monemi and his managers were extremely helpful and great to deal with. Ali did everything he could to accommodate my needs and was honest and fair with every aspect of the deal. In addition, since purchasing the vehicle, the follow up has been great. I really appreciate Ali’s service and I highly recommend to visit him and this dealership if you are in the market for a Toyota. On September 18, 2018, I swapped out the stock plastic steering wheel to a leather one on my new Toyota Tundra pickup truck at Jim Pattison Toyota North Shore. The service manager Ian Wilson and appointment coordinator Patrick Murphy were very helpful and accommodating. They and their mechanics did a great job and my truck works perfectly. Also, I want to say again a huge thank you to my product advisor Alireza Monemi for making this happen and following up with me even on his day off. I'm one step closer to building the truck of my dreams!

Rafal Gerszak

Great experience at this dealership buying a 2000 4runner from Sam Nejad. I purchased an older vehicle that needed work. Sam and his colleagues made sure everything was in working order. I am sure many customers there were spending much more then me but I was still treated with the same respect as everybody else. I would recommend this place to friends and family.

Yalda Majdi

I had a great experience at JP Toyota north shore. Kourosh Kesh was my product advisor. He helped find me the car that suited my needs. He kept his promise and was able to locate the car i needed and delivered it to me right on time. If you need a car urgently Kourosh is your best bet!

A T

I only write reviews if I'm totally satisfied or absolutely or completely disgusted by a business. This rating reflects my latest experience with the service department at Jim Pattinson Toyota. I've been always satisfied when I visit them, whether it is repair or just regular oil change. They are specialized,knowledgeable and well trained. They have a superior manager" Ian" he is a fantastic man, very helpful and courteous. I have known him for years. I often go to to one of the drive through places for an oil change, or other fluid change, thinking it is a simple task and it doesn't require a highly trained individuals. That assumption was certainly wrong. I recently went to Lube express in Port Moody for coolant replacement as a regular maintenance. Well, they broke my radiator and they told me it was broken. Their so called manager responded to my post on Google reviews with several lies, justification and false statements. Another oil change place told me that the brake fluid needed to be replaced and when they replaced it they were very "generous" lol they filled it up to the very top although there's a "Maximum" mark. As you see you might think you are getting a better deal. You won't, because first they use aftermarket filters, they use questionable fluids and above all, often these places are run by inexperienced individuals with very little or no knowledge at all. So,do not make the mistake I made by thinking it is always safe to go to one of these fast service fluids change thinking it is safe to do so, because it isn't.

reza amirbehzadi

Amazing service team, specially Mo, he takes more time and do his best to help, I recommend all the Toyota owners this place, very friendly and trust full, specifically Persian peoples, I appreciate management, to hiring Mo on Toyota service

Noble Mira

Very happy with the service, and especially with my new car. I am an out-of-town buyer and had been in contact with Kevin Leet via email over a period of a couple of weeks. He was amazing, and ensured the vehicle I specifically wanted was in the lot, and all charged up (it was a Prius Prime). Ali was also wonderful - set us up for the initial test drive, got our paperwork in order. When we came later to pick up the car, every detail had been attended to. Kevin took his time, was thorough and friendly, did not make us feel rushed in any way. I would definitely recommend both the dealership and the Kevin/Ali team! Thanks guys.

yanis liu

Thank you Elsa and Anisa, helped me find a perfect car, super nice sales. Thank you Jim pattison toyota northshore.

Jun kim

AMAZING EXPERIENCE, Charlie was very friendly and was super helpful. Very fast and gave me a great price for my first car. He also made sure the car had no problem and went the extra mile. Highly recommend Charlie as he made the process so nice and easy to follow. Pulhraj Sodhi was in charge of my insurance and he also delivered a fast and smooth experience. There should be no concerns going to this place especially if you go to the people i mentioned Thanks you!!

Majid

Purchasing a Toyota is a good choice! But if you don't have wasted time to wait, do not come here. It's Saturday morning! Around 11am. I'm sitting here for almost 30 minutes and there is no one to help me! Unprofessional reception! No floor manager or any one who notice you are waiting so long! I was about to buy a my first Hybrid car!

Adam Chuntz

Seamless experience over at Northshore Toyota with Kevin (Leet). Super helpful and knowledgeable. The service was very personal with a refreshing sense of humility. Thanks Kev and team!

Patrick Jennings

Sam Nejad was helpful, direct, forthright and no funny business. I'd spent a few days looking for a used RAV4, and visited several dealerships, dealt with craigslist private owners, and a salesman from a leasing company. Sam was the first salesman who didn't give me the sense he was selling me. The car was in immaculate condition, and was exactly what I wanted, and the Pattison Group dealerships offer some good buyer's perks, such as a 30-day lemon-free guarantee, and a couple of free services. Professional people and comfortable display floor. So, all around, a very good buying experience.

Nathan Killam

I’ve only had one service bulletin performed here, along with buying plenty of parts for an old ‘93 4Runner. The staff in the service and parts department have been knowledgeable and the parts team is excellent at getting in parts for my old truck, they always seem to arrive in half the expected time as well. The facility is clean and the coffee bar is a bonus.

Charlotte Haluke

My husband and I recently purchased a pre-owned Highlander Hybrid at this dealership. Our experience was stellar from beginning to end. Since we currently live out of town, Product Advisor, Alireza Monemi, worked closely with my Dad to agree on a sale price and have the dealership fix a few small items on the car. Ali also accommodated our request to pick up the car a week later when we were in town. We had a great experience overall and I would highly recommend Jim Pattison Toyota Northshore and working with Alireza Monemi!

Mardjuki Raman

Got my car serviced in Jim Pattison Toyota Northshore today. I was helped by Gerald and he did amazing job! Very hands on and willing to go extra miles which is very important to make me feel comfortable with the service. Bravo Gerald!

Eolo Parusel

I purchased a vehicle from Sam Nejad at Jim Pattison Toyota earlier this year and I was very pleased with his service and the extra attention he gave me. Even after having bought the vehicle he continued to impress me by going the extra mile and tracking down an accessory I was after. Thank you Sam!

Reihaneh Gaskari

I decided to buy Toyota and I am looking for the suitable car for me. during this process Ali Monemi help me a lot. he is professional and friendly, if you want to buy a car from Toyota, I highly recommend him to find perfect dill. Thank you Ali and Anisa Chan from financial service manager. You guys are perfect:)

Dane Stelting

We had a great experience with the purchase of our Sienna from Charlie Huynh at Toyota Northshore. He was easy to talk to and wasn't pushy.

Ellahae Keshmiri

I recently purchased my car here. Kevin was very helpful and super accommodating in making sure we got what we were looking for. The car is a 2017 model, there was an issue with its mirror, both Kevin and the managers at Jim Pattison went above and beyond in figuring out what was going on and fixing it.

Conrad Murdoch

We just picked up our new Toyota Tacoma from Sam Nejad yesterday, and for my first time ever, buying a new car was a pleasurable experience. After getting very frustrated with another dealership, I called the Toyota dealership in North Van. Lucky for me I got Sam on the phone, and we agreed on a price and sealed the deal with in an hour and a half. I am super happy with my truck, with the price I got for it and with all support we got through the process. Will go back! thanks. Margot

Dave Dias

Thank you for reaching out to me, I understand mistakes happen and it is how we deal with them that is important... to me anyway. I removed my comments last week and have since upgraded my review to a 4 star today. This decision is based on the steps your store manager and you took to make things right.

Lolybe Ologar

Thank you Elsa for showing us the car that we are very much interested in. We appreciate your time and effort explaining and giving some answers to all our inquiries. We definitely will recommend you to all our friends and relatives. Definitely satisfied with the customer service you’ve shown us. Keep up the good work!

Kiran Davesar

Went to this dealership today with my husband and my 7 month old baby.. waited for almost 40 mins to speak with someone. we went in willing to put in our deposit to buy 2 2021 Rav4s. However, left the dealership feeling disheartened and will take our business else where. Will not be taking our business to this particular dealership

Pat Bocking (Pat and Elaine)

Very successful purchasing experience with Frank Fayaz. He provided all of the information we needed and readily supported our decisions, while still providing valid points about the various vehicles. Frank was fully prepared to offer support and a professional approach. He did a great job matching our needs with a great Prius C which we are really enjoying. Another note: in many dealerships sales people seem very focused on their smart phones rather than interested in paying customers in their show rooms. Very odd, and not, I'm happy to say, Frank's style at Jim Pattison Toyota.

Paul Horan

We found Elsa and Abe to be very helpful and friendly in helping us to come to a decision on buying our new Toyota. They gave us as much time as we needed to make a decision. Elsa has provided excellent after sales customer service with regular follow ups. We hope to have a long lasting relationship with them at Toyota North Shore. We highly recommend buying your Toyota here. Thank you Elsa and Abe!

Siavash Forootan

I got a Toyota because of its reliability and we have to admit that it is true but in the meanwhile, I have to say that it has the worst customer service among all the car brands. Took back my car after its service and noticed that it was making a noise and weird sound. Took back the car again to dealership and they said it was nothing. Long story short, I took the car 3 more times to the dealership until they finally accepted to fix my car and they told me I needed to leave the car for the day which sounds unreasonable for a car which had already been in for its regular service. I needed a car for the day and they said there was no cars available and also, they were not gonna even offer me a ride back home, which is 5 km away from the dealership, until I pointed it out and they said OKAY. Overall, I can say that Toyota has very reliable cars but not reliable customer service at all.

Jesse Spink

We have had an exceptional experience in dealing with Jim Pattison Toyota Northshore. As customers we had exceptional circumstances in that we were relocating to Vancouver from London wanted a very specific Toyota model for our family car on the west coast. Kevin answered our call from the UK and helped us with lining up exactly the car we needed, even though it wasn't originally the model we thought we needed. Throughout the process Kevin was incredibly transparent in managing our expectations with regards to vehicle delivery times, even offering to arrange an interim for us when we arrived. He was also incredibly helpful and transparent in the negotiation process as well as after-sales. The whole team at JP Toyota NS have been excellent and we would and will use them for all our future Toyota purchases. PS - It's fair to say we had a very different experience with another Toyota group in the city, that further underlined what an excellent experience the Jim Pattison group provide. Thanks all!

Omar Al-Allaf

Ata was great guy, he helped me a lot in buying my corolla! The place is so clean and neat! The finance manager was very helpful his name was Chester! They helped me choose the best product that suites my needs! They have nice coffee and tea bar! The lady at front desk was very nice and helpful as well! I liked this place and I highly recommend it!

Vivian Zhang

Had an amazing experience purchasing a 4Runner from JP Toyota North Shore. Elsa, our sales rep, was friendly and professional. She quickly found the car we wanted and clearly explained every step along the way. Her sales knowledge and advice really helped guide our purchase. Lee-Ann, the finance manager, got us a great deal and made the entire finance process very enjoyable. She gave excellent financial advice and designed a finance package that suited our needs. No up-selling, no pressure, no stress, we got exactly what we needed from the financing and extras. Very happy and positive experience with the entire dealership process here. Definitely recommend anyone looking to buy a Toyota to check out JP Toyota North Shore.

John Taylor

I was a bit skeptical about meeting with a "car sales rep" for the first time in 14 years but was welcomed by a big smile and friendly greeting from the receptionist who called over one of the "Product Advisors" - Kristie Lee. Kristie quickly dispelled my misgivings. She made us welcome and while clearly enthusiastic about the product was not pushy or demanding. Attentive and a great listener. Asked good questions and she remembered the things that were important to us. She mentally ticked off our bucket list and found a vehicle to fit. Then she worked hard to get us a great deal and reworked the numbers until we were comfortable. Thank you very much for your diligence and follow-up Kristie. The whole family loves our new RAV4! The only way our purchase experience could have been better was if the RAV4 was available with a manual transmission!! ;-)). We WILL recommend friends and family to you. Best regards J

Fred Crockett

We are former British Columbians now living in Burlington, Ontario, and had a sensitive situation occur that required the services of a Toyota representative in North Vancouver. Charlie Huynh was appointed to assist us. Throughout the process, we found Charlie to not only have excellent business acumen, but exceptional sensitivity, and he handled the matter with grace, dignity, and success. We were very pleased.

Edmund Low

Had a very pleasant experience with Sam Nejad purchasing my 2012 Lexus IS 350. Sam did a great job presenting different choices, and was knowledgeable about each product presented. He was very professional and made me feel comfortable right from the start. His level of service was excellent and went beyond expectations by staying until closing time two nights in a row to accommodate my schedule. Special thanks too for Glen for setting me up with the extended warranty. Thank you Sam, Glen and Cooper!

Chris Sinclair

We would like to give JP Toyota Northshore and in particular Sam Nejad, our sales representative, our sincere thanks for putting our 2020 Toyota Sienna deal together quickly, including taking us out of our existing lease early. This is our 4th Toyota purchase with Sam in the last 10-11 years and we have grown to trust and respect his work. He will always go to bat for his clients and he is highly responsive to e-mails and telephone messages and never leaves any questions unanswered. You once again proved our business is valued and we really appreciate it. I would never hesitate to recommend JP Toyota North Shore and Sam to friends, family or colleagues who are in the market for a vehicle. Thanks again and it’s been a pleasure working with you.

Glenn Sheppard

We bought certified pre-owned Toyota Rav4 and we were wonderfully assisted by Charlie Huynh. He did a great job of helping us out, and even though he was very busy, he made sure we were looked after. He even came in on his day off :) After the detailing was done and we had some concerns, he had it cleaned again and we were very happy with the result. Thanks Charlie! Great service! And thanks for the chocolates!

Ali Zohourian

Exceptional purchase experience from start to finish. Alireza Monemi was attentive to my needs from the get go and arranged an extended test drive for me all the way up to Cypress to ensure that the vehicle was suitable and met my needs. In the end I picked out a brand new 2018 CHR in the showroom. Thank you to the entire team at Jim Pattison Toyota Specially Vala Mansour who met my financial service in a blank!

Ali Zohourian

Exceptional purchase experience from start to finish. Alireza Monemi was attentive to my needs from the get go and arranged an extended test drive for me all the way up to Cypress to ensure that the vehicle was suitable and met my needs. In the end I picked out a brand new 2018 CHR in the showroom. Thank you to the entire team at Jim Pattison Toyota Specially Vala Mansour who met my financial service in a blank!

Lenneth Li

This is a honest, stress-free dealership. Charlie is a great guy in helping what customer needed the most. 100% recommended

Felicia Chang

Our family has been looking for a 3rd row vehicle for a while and we have test driven different brands. Kevin Leet and JP Toyota on the northshore won us with their attentive customer service and sense of community. Shortly after our purchase, Kevin called to follow up to make sure we are happy with the vehicle. There happened to be a small manufacturing defect on the dash and Kevin processed the claim right away. We really appreciate their prompt response and care! If you are looking for a Toyota on the northshore, give Kevin a call!

Z Ja

We came in and purchased a RAV4 for my daughter. It's not easy to find the perfect car for the reasonable price and not be fooled by sales people nowadays. We couldn't be happier with our purchase and how fast and easy everything was. Mr. Ata helped us through it all and even came in on his day off to be there when we get the car so he can go through it's options with us. You are amazing Ata and thank you for all you did. We will be back for our next purchases for sure :-)

Andrea

I came to the Northshore Automall for the first time on Wednesday. I had the pleasure of dealing with Sam. He made sure I knew the difference of each vehicle I was interested in. He was incredibly polite, patient and kind. I came in to look at the cars and leave with something to think about but I had everything I needed and left with a brand new car that day! I will be back for sure! Thank you Andrea

Johanna Lindsey Generosa

Charlie was very professional and helpful throughout the process of buying our first car. He was very friendly and answered any questions we had. I highly recommend Charlie to anyone looking to buy a car from this dealership. Overall very satisfied with the dealership and staff were very friendly as well.

Jessika Michelle

My boyfriend and I had a great experience working with Aly, Sam, and Cooper at Jim Pattison Toyota Northshore. We called one day expressing our interest in getting into a 2015 Toyota Tundra CrewMax Platinum, and one week later we were driving off the lot in one happy as can be. All the staff were extremely friendly and helpful. Recommended to anybody looking to get into a new (or used!) Toyota :)

James R.C. Smith

The best! It was so great to feel valued and after visiting almost all of the showrooms in the automall, the team at Jim Pattison Toyota are by far the nicest and most helpful. We dealt with Charlie and he was great. Very patient with all our questions and really made a great experience.

Trammie Tse

I had the best customer service from Sam and Anisa. They were friendly, helpful and knowledgeable. Shopping for a bigger vehicle with my two kids while being pregnant and my husband out of town for work was a great experience because of them. Thank you again for your amazing service!

Sarah Pelz

I just purchased a 2010 Honda Fit from JP Toyota North Shore. What a pleasure this experience was! Sam Nejad and the sales team there were both professional and real-live humans. As it was an off-brand sale, they were happy to sell it at a great price. This was my first time buying a car--and it couldn't have been easier. Nicole and Andy handled my financing and insurance like pros. Amazing! Sam had my car cleaned, polished, and was so kind and polite the entire time. I walked in on a rainy day without an appointment or anything. I was treated so darn well! Guys, if you are thinking of buying a car, go see them. They won't let you down for a second!

Malia Heale

Well done, you've managed to leave a family that has young kids with a lemon. Our family has had an extremely challenging couple of years. I was diagnosed with breast cancer and had to take a great deal of time off work for treatment. Once I finally got back to work, we managed to save up enough money to purchase a second vehicle and 3 months after purchasing that vehicle I was hit head on and the car was a write-off and once again I found myself off work dealing with severe injuries. Now, here we are again, I'm back to work and we have managed to put together $14K to buy the best new car that we can and you sell us one that obviously wasn't inspected as we ended up with a $3K repair bill less than two months after your service department apparently had failed to ensure this car was mechanically sound. You offer us an exchange but sadly you only make the numbers work for you financially and leave us way worse off than we were before we trusted Jim Pattison Toyota Northshore. Still trying to figure out how doing the right thing and refunding our $14K would have harmed Jim Pattison Toyota Northshore one bit. Shame on you!

Shahrokh Vahid

I've purchased a Toyota Camry used from one of Toyota North shore staff "Hamid" a few years ago. it was a very low mileage and clean Vehicle. The price for what I purchased was absolutely a bargain. Since then I did not have any problem with this car. I am very pleased with their Salesmanship. I do recommend this dealer. so far a lot of my friends have purchased cars from this dealer.

Mohammadsadra

I had great experience. One of the representatives in name of Mr. Mo was very helpful in terms of informing me about various options. Overall, great service and respectful representatives.

Farideh M.

I bought my car last week from this dealership. Ali helped me in choosing the right car with the best lease options. He answered all my questions with no hassle or feel rushed when I was shopping. I believe this is the Best dealership in lower mainland and I am confident to recommend this shop to anyone who is shopping around to drive a safe car. Thanks you Jim Pattison Northshore!

Mingxia Yang

Friendly and helpful sales and skillful mechanists. I ever did one car maintenance there and the price was reasonable, mechanists is responsible. After selling the old Camry, I bought a new Highlander, Elsa from Sale team was really helpful and helped me get an excellent deal.

Obay

Great buying experience. Charlie was very friendly and fast getting everything done. This was certainly the fastest car purchase I make. The hand over was very special and done with class. Haven’t seen that in other places. Charlie also worked on getting the price to fit my budget which I greatly appreciated as it helped close the deal in the same day. I especially appreciated the insurance agents in the show room as well. Not something I expect to say, but both insurance agents (Raj & Rohini) where more than amazing. Raj took over an hour demystifying how BC insurance works and what it covers. Something that was a blackbox for me and a major reason why I didn’t get a car earlier. Rohini was very friendly and offered valid honest advice that wasn’t focused around maximizing her sales commission. That was refreshing. Will certainly be renewing with them next year. Overall, really positive experience. Would highly recommend this dealership and working with Charlie and Raj/Rohini. Awesome team.

Sergei Sokolov

I have worked with this dealership and specifically with their product advisor Kevin Leet, and I would like to recommend his services to anyone interested in Toyota. I had a pleasure to work with Kevin, and he helped me and my wife to get the best option for our needs and budget. I liked how Kevin presented me information about Toyota while talking respectively about its strong competitors. We used his time a lot taking a test drive of almost all possible models of Toyota there! Kevin wasn't pushy at all, and I felt like he really wants us to make a wise decision, even though it could be not a Toyota car. Kevin helped us to get through the process, getting a noticeable discount on a car. On a day of a delivery, there was a small glitch, and Kevin put all his efforts not only to fix the glitch itself, but to make sure that if for some reason a fix doesn't work, we can get a free service at Toyota. After the purchase was made, he regularly called to check if everything is alright and always was there to answer my questions via text messages. I would recommend to have a business with Kevin Leet to anyone interested in Toyota.

Jack Chen

We brought the car last month. we are totally satisfied with the experience there. Elsa was great enough helping us to find the perfect model and provide the best service,we do appreciate that. Highly recommend you to buy your Toyota there.

Alan Nordin

we recently purchased a pre-owned vehicle, all the staff was friendly. We worked with Sam Nejad as our salesperson, he was knowledgeable, open and easy to talk to, never pushy. He really wanted to get us a car we were happy with. I would recommend Sam & Jim Pattison to anyone looking for a vehicle. cheers Al & Rowena

Daniel Justice

We bought a new truck from Elsa at Jim Pattison Toyota on the North Shore, and she was incredible. Very friendly, conscientious, and helpful; available any time we had questions, and quick to follow up. Couldn't have asked for better service. We also inadvertently left a couple of things in our trade-in and she not only sought them out (which wasn't easy, as one of them was a pretty small item), she mailed them to us! We've done business with Jim Pattison North Shore twice, and both times were great, as everyone has been great. The folks in the finance department deserve special mention, too, as they really listen. We'll continue coming back, and we'd *definitely* buy from Elsa again!

Pegah Hosseini

Our Family have a great experince with Charlie Huynh, he help us to have best deal and great service, he made the process so fast for us. Extremely impressed with his customer service, a pleaseure to deal with him and north shore Toyota

Bahareh Teimory

today it was our second time buying a Rav4. The first time we had a terrible experience with our dealer because we were new to Canada,but this time Sam Nejad was recommended to us and we have the best experience ever. He doesn't just work …

JV Mal

To Vlad, Thanks again for all the info and assistance you gave our family in our search for a pre owned Toyota Corolla. Via email and phone you patiently helped us review many autos till we found the right one for us. Before, during and after our very important purchase, Vlad was helpful, courteous and kind, it was much appreciated. In our initial online search, many J Pattison reps responded to our questions and concerns via emails and phone. Thanks to Vlad and all the staff that helped us get a reliable, affordable and cool car for our family. I think this means Road Trip !

Jay Walker

This relates to the service department. When I checked in, this took over 20 minutes despite me being the only customer there. The service personnel's demeanor bordered on rude, and acted as if he didn't know what service had been booked, or that it was a surprise and they might not be able to do it today. Well gee, I wish someone had said that to me previously, before I booked my ferry to get her from the Sunshine Coast and at a $55 cost as well as the time I would spend traveling to and waiting for the ferry at each end. Also, at first first he told us the service was going to take possibly 4 hours, then, under some pressure, recanted and said 2 hours. I advised him that one of the service items (booked) was to check for a known RAV4 issue in the 2019+ models, the incomplete gas-tank filing issue. I advised him that I belonged to a couple of RAV4 forums, and based on what folks had said who'd had the repair done by various dealerships, I both knew how to, and had done, the practical field test, and was aware this needed replacement. The service guy told me, in response that "I should be careful what I read on the internet". Later, when I picked up the vehicle, he told me, "Yes, the tank and associated equipment needs to be replaced" (Book again in a few days, with another round-trip ferry, YAY!!) He then asked if I needed a ride somewhere, yes ok. I mistakenly thought this meant the courtesy shuttle for my 1.5 km trip: no, it meant he would phone me a cab. Finally, I do NOT understand why this part (gas tank) cannot be held on site, so it can be replaced when it is found faulty (and is a known Toyota issue) like so many are for the RAV4. Instead, another 4 hour round trip for me plus the service time itself. ALL AROUND YIKES Jim Pattison ...

Jonas Flesch

Very good customer service, easy to negotiate and delivered the car the same day I bought. Miles ahead of the other half dozen dealerships that I visited in the city.

Norvan Saguiped

Charlie H. in sales, Anisa C. in finances, and Raj in insurance made my buying experience for a used vehicle friendly, transparent, and enjoyable.

Laz Wark

I've been waiting for the right moment to buy a truck for 10 years and Charlie helped me secure the army green Tacoma that I still drool over when I drive it. If you want a salesman with integrity that doesn't need to use pressure tactics, Charlie is the man to go to. It took a bit of back and forth, but we were able to reach a compromise that I felt was of equal benefit. Keep up the great work Charlie

Katy Pisheh

My husband and I just got a new vehicle with the help of Sam Nejad. His knowledgeable, kind, generous and professional attitude helped us with our decision immensely and made the experience enjoyable and special. We highly recommend his help to whoever is looking to lease of purchase a ride!

Maug Wei

My wife and I purchased a Toyota Highlander from North Shore JP Toyota and we had SUCH A GREAT EXPERIENCE!! Andy the Branch manager, Elsa the Sales Manager and Lee Ann the Finance Manager were sooo helpful and kind! My wife and I didn’t feel even for 1 second that they were trying to up sell us or take us for a ride, they really made us feel and showed us that they had our best interests in mind! They gave us a great deal on our vehicle and were readily available with any questions or help we needed! I would highly recommend anyone looking for a reliable vehicle to goto North Shore JP Toyota!

Joanie Maynard

Just got a 2016 Scion IM today and loving it so far. Thanks to Sam Nejad (sales) and Sean Schuster (finance) for their impeccable service. I visited other dealerships and couldn't get approved for financing (I am a student..) and Sam and Sean made it happen! Not only they were very helpful and understanding, they were extremely friendly and I know I could trust them. It was also my first time buying a brand new car, and they were SO patient with all my questions. I would recommend Sam to anyone who is looking to buy a Toyota. You'll definitely be in good hands!

Arvin Tablatin

Today I got my dream truck 2020 toyota tacoma trd sport and i always had the the best experience when its comes to purchasing a vehicle from North Shore Toyota. Thank you very much Sam Nejad for being very responsive through out all my question, you sold us 5 cars now and me and my family is very happy. We will keep in touch thank you again for the great service!!

Meredith Sargent

I had a great experience buying my first used car from Sam Nejad at this dealership. He sat with me when I first met him, and spent time asking me questions, and getting to know what I was looking for. He then walked me around the lot, and showed me some options which matched my criteria. He allowed me to test drive several of the cars I liked, and answered all of the questions I had. He had a lot of patience with me, and was very professional. He treated me like a very good friend and not like a stranger. I have already been back to the dealership once for service, and was again treated with excellent care. Sam went out of his way to meet me at the dealership before his working hours, in order to accommodate my schedule. He is very knowledgeable, helpful, friendly and professional. I would have not hesitation to recommend Sam, or this dealership to anyone looking to buy a car. Thanks Sam!

Matt Green

I won't be giving Jim Pattison Toyota North Shore any more business. I bought a 2016 Tacoma there and the service department has been difficult at best from the beginning. The most recent incident was I went in for a regular 40k service. Prior to this the light for "low washer fluid" was coming on. I figured no problem, they'll check and top up the fluids. When I picked up the vehicle the advisor went over the work order. All fluids "checked" off on the sheet. No notes on any low levels. The next day the "low washer fluid" light came on! I was flabbergasted. I open the hood to see the large white reservoir 95% empty. Plain as day. When it has fluid in it is also clearly visible. Did they even lift the hood!? I drove straight to the dealership and confronted the advisor, clearly unhappy. I said to him the washer fluid is a relatively minor thing, but such an obvious omission, that they signed off as complete on the work order leads me to wonder what did they check (or didn't)? Perhaps something more critical like engine oil. I really have no idea. The look on the advisors face recognized the seriousness and he jumped up got the keys and went to resolve it immediately. He referred me to the Service Manager, Ian Wilson, who I explained the problem to. He said they check this and suggested that perhaps the reservoir is leaking. I said it isn't. Nice try to throw it back to the customer. This is not the first time he has shown blatant arrogance to me as a customer. I didn't even bother bringing up the pathetic wash job they did, leaving loose bird droppings on the tonneau cover. I brought that up to him once before on an earlier visit that the apparent wash they promise is very poorly done. Again, his arrogance comes out and instead of saying "We're sorry Mr. Green, we'll make it right." He says "the yard may have to wash 60 cars in a day!". Not my problem. Again, it's a service customers pay for and it is sorely lacking. I wonder what Mr. Pattison would think of this arrogance directed towards customers and real lack of honesty and customer service. When I first got this vehicle, I had a faulty blind spot sensor from day one and they couldn't fix it originally as the fault came and went. Their answer to me was wait for the fault to come on then drive it in the dealership. I said that is not very practical for me and they need to troubleshoot/diagnose it like any other professional technicians would. The issue was finally resolved over a year and several visits later. Again I was disappointed in lack of technical knowledge to solve my problem, scheduling and deferring the problem. These visits were also my first experience in their half-hearted car wash efforts. The negligence from the technicians and lack of customer care from the Service Manager are very disappointing and disturbing.

Samy Elsisi

After owning 3 Toyota vehicles, this brand means quality and reliability. Jim pattison Toyota North Shore is clearly adding more to this respected brand. I brought my car in for an Airbag recall. I checked in within 10 minutes ( Thanks Paul) and agreed with the service consultant about some maintenance I needed for my vehicle. I was offered free of charge ride to work in Nvan. After about 3 hours, I received a call that my vehicle was ready to go. I was impressed by the service received, value I paid and the complimentary wash I have got. I think I will be considering doing my car maintenance with the experts since the cost is almost the same. Much appreciated JP north shore.

Jaskaran Brar

Bought my first with these guys. It is great how little attention to details help enhance the experience for you. Simon took the lead while Lee Ann and Anisa added to it with their delightful support on finance. Will definitely consider going back if and when I require another car. Thanks Simon and team, you were awesome!

Bret Slade

Just recently purchased a 2015 4runner trail edition from Jim Pattison in North Van. I dealt with Sam and it was one of the best experiences i have had at a dealership, he was very accomodating, easy to deal with and basically bent over backwards to make things happen. When it finally came down to the dreaded back and forth between customer and manager for pricing Sam toook charge and made it painless. He worked for the customer in this deal which was a very nice change than what i have been used to in previous deals. I would highly recomend dealing with them and if you are in the marlet for a Toyota i would sugest going to see Sam there.

Tanner Mackenzie

Joseph and Ken were very helpful in helping us make arrangements to bring in our new Corolla. We needed a loaner in the meantime and Ken was so nice as to arrange for his own personal demo be supplied to us while we were waiting for the vehicle transfer. Joseph was great in answering all the questions I had, even after hours. Great experience from Toyota!!

Jer D

I leased a 2016 Highlander from this dealership. An astute young salesman named Jason was the first to greet me and set the right tone. He worked hard to locate the model I wanted in a colour that wasn't white, black or silver, and managed to bring it in ahead of my preferred timeline. Keep up the good work.

John Crosson

Amazing experience at Toyota Northshore when purchasing my Tacoma. Kevin Leet was fantastic from start to finish, helping me with the process and finding a price that was mutually agreeable. By far the most professional and knowledgable reps I worked with throughout my truck search. While I don't suspect I'll be needing to purchase another vehicle for myself anytime soon (gotta love that Toyota reliability), I'll be calling up Kevin if my partner decides to purchase a vehicle.

Ondrej Von Vanmarok

Recently bought a car from Sam Nejad. The experience I had with the buy was very pleasant. Sam was knowledgeable, to the point, gave me a great deal on the car I was interested in. Leaving the dealership (in my new car) I knew I got the best deal in town. I know that because I have spent over two months researching and testing cars in that class. Even after the buy Sam have been quick to respond to my additional questions. Highly recommended.

hassan emami

From start to finish it was an easier experience than I anticipated. Specially Mr. MO who knew exactly what I was looking for. He absolutely set the standard in customer service and customer advocacy. Many thanks for your hard work Mr. MO

Greg Sotis

We had the pleasure of buying our 2016 4Runner Trail Edition from Jim Pattison Toyota Northshore. Throughout the buying process we were assisted by both Sam Nejad and Meysan Fazdoust. Both did an excellent job at providing us with all the information we required to make a decision on our purchase, and most importantly they never once made us feel pressured to make a selection. Sam and Meysan were both very professional, yet personable, patient, knowledgeable, helpful and considerate. Above all, we were able to purchase exactly the vehicle we wanted, at the price we thought was fair. I would highly recommend Jim Pattison Toyota Northshore, and both Sam and Meysan, if you're considering a Toyota purchase in the future!

Mahta Hamkar

Mo was very helpful and extremely friendly. Would not go anywhere else to have my service work done.

Sean Wilkinson

Just picked up my 3rd car from JP Toyota. Charles Wu cleaned my old license plate before putting it on my new car without me even thinking about it! Amazing service, Anissa was wonderful! Highly recommended!

Ali Jahromi

the only reason I give this dealership 5 stars is because of Mr Ali Monemi .A great man, an honest person with fantastic sells service.He was always available to help and answer my question.I put an order for a 4 runner and paid the deposit on April.then because of the manufacture issues ,there was a delay on all orders.but they had a Demo 4runner and it was exactly the car that I really want to buy. I asked the sells manager Andy to sell it to me ,because of my old car situation and not having air-condition it was very tough for my family specially my two and half years old daughter. I told Andy about my situation and his response was I cant sell it to you because We do not have replacement car !!?? So,I have to wait ,after a week I went there and talked to him and he said we already talked about it and I do not know when I will be able to sell you this demo car. He said I can not promise you when it will be ready to sell and there is no Toyota 4 runner right now in canada for sell.a complete disrespect toward a costumer. It was completely out of Ali Monemi' hand after all his time and effort he put to get the deal done. Same day I found the same car brand new in Regency Toyota in Vancouver and you might be able to guess the rest. Ali I am so sorry that I could not made deal with you. Andy I am sorry for you that you lost your customer to Regency Toyota .at least have some respect for your salesman and think about it ,he lost a costumer because of you ........

Rodrigo Fonseca

Seriously concerned about the maintenance services. I bought my new corolla here in 2015 and have been doing all scheduled maintenance with no issues so far . But at the last service in November 2019 ( which I paid for engine oil and filter change ) I decided to check the colour of the engine oil before I left the car ( strongly recommend everyone to do the same ) when I got the car I was in a rush and only checked the oil back home, which was looking like the same colour on the paper towel. So took me some days to figure out a way to take a sample out through the oil stick tube , as showing at the photo this is the oil sample that came out after I drove 500km only. Which it seems too dark / old , so I went back to this dealership, the mechanic and service manager said this is the normal colour for 500 km old oil , I said that I was not happy with the service which does not look as fresh oil in my opinion. After that I sent email to Toyota Canada with all details as well and they said that I have to deal with the dealership. After one month with no solution offered I decided to change myself the engine oil. Unfortunately I have had a bad customer service experience and nobody from Toyota seems to care about it.

Trevor Cawdell

Had a scheduled service appointment at 9am and didn’t find out until 2:30, after I called for an update, that the work on my truck hadn’t been started yet. Very disappointed in the communication from the service department, will not be …

Peter Fan

I was looking to trade in for another pre-owned car, Joseph was really friendly and helpful. The trade-in process was painless. We struck a deal the within a couple hours of time. It has been almost a week now and my new pre-owned vehicle is in excellent shape according to my mechanic. I will definitely trust them again for a quality pre-owned vehicle.

William H.

I visited Vancouver from Toronto, and stopped in here to see what Toyota apparel I can buy. The receptionist and parts staff were so kind; Ms. Wong was a wonderful parts advisor, and even the Parts Manager Roger greeted me. I think it's pretty awesome when you're a total rando, and the staff there treat you like a friend right away, so I am extremely grateful, and highly recommend Jim Pattison Toyota North Shore to anyone wanting to buy a Toyota, requiring Genuine Toyota service and parts. I want to retire in Vancouver some day, and will remember my great experience at this store. Thank you, Team JPT-NS!

Matt

We enjoyed a great experience in buying our Ford Explorer at Jim Pattison Toyota North Shore,Sam Nejad our salesman and the rest of the staff were very knowledgeable and patient with any questions we had, this was our first time buying here, but we will definitely buy here again in the future. We are very satisfied with our SUV, Sam was very kind and knowledgeable. Very patient with us. Great job when problem arose. Thanks Sam.

Devin McKay

A very good experience all around. From test drive, follow-up and negotiation with Charlie to the purchase/paper-work with Anisa, it was nice to deal with such personable and professional people.

Tara Bassili

Had a great experience here with all the members of the team. Charlie, Lee Ann, Carol, and Raj were all very helpful from sales, to financing, parts, and insurance. Very happy with our purchase and the help they provided.

J B

Went by to take a look at their Toyota Sienna today. The sales person could not have been less interested in us. When we asked to see a model, not even drive it, he pointed to the parking lot and said there were a few models in the parking lot that we could look at. He then walked away. Based on this extremely negative experience, we will not be purchasing a Toyota Sienna. In contrast, when we went to see Paul Dawson at the Honda dealership at the North Shore Automall, he was extremely knowledgeable and pleasant. He took the time to explain all the features of the Honda Odyssey to us. He took us on a test drive that was not rushed and happily answered all of our questions. A much better experience than at Toyota. Toyota, you could learn a lot from Honda when it comes to customer service! Addendum: it has been 7 days since I wrote the above review. We decided to give it another try to see if things had improved. we came in today on a Saturday morning. It was dead quiet. We were the only customers in the showroom. Despite this, not a single salesperson approached us! We walked around the showroom for 5 to 10 minutes and despite this, no one approaches. I finally went to the reception desk and asked if a salesperson could show us the Sienna. The girl at reception could not have been less interested. I guess I was keeping her from her Facebook. Finally, we had a sales person called over to show us the car. It was one of the sales people who had walked by us earlier and ignored us. We asked to see the Sienna. He took us outside, briefly looked around and said there was no Sienna to show us. The ones there had apparently been sold. And that was that. Another s***** experience at this Toyota dealership.

Jatinder Sull

My husband and I recently bought a Toyota RAV4 from Simon and the service was excellent. He was very knowledgeable and answered all of our questions. We never felt pressured by him to make a purchase. We are very happy with our purchase and we have referred many of our family and friends to Simon when they have been looking to purchase a new or used car. He was fantastic to deal with and has a great British accent!

Funda Erel

We would like to say thank you to Jack Li from JP Toyota, North Vancouver, BC. We were not considering buying a brand new car; we were even not 100% sure about renewing our car, but we just wanted to look around to have an idea for a future purchase. When we went to JP Toyota Northshore, Jack Li, the product advisor, greeted us (my wife, our daughter, and myself). We explained him what we were looking for (most probably for the future), what our budget was, what our priorities were and what mattered most. He asked good questions to better understand our needs and expectations and in turn answered all of our questions to our satisfaction. He showed us the cars on the lot available for sale that we might likely have been interested in, gave detailed information about each car, old and new, and suggested us to test drive the cars we liked. After the test drive, we went to his office where he offered different options without pushing for any of them, gave information on interest rates attached to old and new cars and to different payment schedules, cons and pros of buying an old and a new car, and so on. He assisted us in deciding the best option among quite a few alternatives. We finally decided to buy a brand new Toyota RAV4 and believe the deal to trade-in our old car was also quite good. We believe we found the right car! Jack provided us with such a stress-free experience and we never felt pressured along the way. He is an excellent, knowledgeable, and a very professional product advisor who provided us with a great buying experience! When we went to pick up our new car, he spent a very long time to show us every detail in the car. He really enjoys being helpful and you forget that you are in a business relationship; he simply makes you feel that you are friends. Also a big thank-you goes to Anisa, the Financial Services manager, who dealt with our purchasing procedures. Thanks to her, the purchase process was painless. She answered all of our questions with great patience and kindness.

Kevin Nemethy

I had the pleasure of dealing with Gary Jones for the recent purchase of a new vehicle. Gary went above and beyond in the time and care he took in answering questions, exploring vehicle options, and guiding me through the process of finding the right vehicle for my family. He was patient and trustworthy throughout, and I would not hesitate to purchase another vehicle from him in the future.

Brian Gao

Charlie provided great service for my car purchase.

Clément Etienne

I arrived at the end of the day on a busy Sunday. I was able to test drive a great car (I was not originally coming for that model, but as the other one was already sold, I was curious). I was treated as a real customer even with my "improper" appearance, I end up buying a great car that I will enjoy for years to come. Had a mechanical issue first day (which was just me not knowing the car, yes seriously), mechanics where unfamiliar with the car as it actually was not a Toyota, but found out very quickly the proper setting and made my day. I highly recommend if you are interested in any Toyota or second hand car, they will respect you, provide the proper information and especially the product they sell to you is worth buying.

Wayne O

We recently purchased a pre-owned Corolla here. It was difficult finding exactly the right car for us, and Charlie took time over many months to suggest various cars until we found the right one. He has been very helpful and always courteous. Their sales manager Ken promised that we would be looked after during this process and he kept his word and ensured we would receive a very good price.

Karolina Bukin

From the first email, dealing with Charlie Huynh was a very positive experience. Charlie was attentive, honest and a pleasure to deal with. I would recommend any of my family or friends to Toyota. Best car buying experience! Thank you!

Holly Hawker

A few weeks ago we purchased a 2015 Toyota Sienna and couldn't be happier with the car or our buying experience. We pretty much knew what we wanted and called the dealership ahead of time to see if they had the vehicle in-stock. The car originally wasn't there but our sales rep, Sam Nejad, had phoned us later in the day to let us know they had gotten a hold of one. We also had our 17 month old with us and we felt Sam was very respectful of our time expedited us through our trade in and purchase. He actually phoned me today to check in and let us know he hadn't forgot about a part that was missing from the vehicle (just the headphones that go with the blu-ray player). Overall, 10/10 experience, if we need another car, we will definitely be back to JP Toyota Northshore.

Dexter Midon

My wife recently purchased a 2020 corolla at Jim Pattison Toyota Northshore. As always, Kevin was quite helpful throughout the whole process. I financed a rav4 last 2016 with the help of Kevin and it was such an experience. Hence, Customer service I would say is their priority. We’re truly grateful especially to Kevin for everything.

MARY SOHI

Just wanted to say thank you for special support. Sam was very patience and professional. He found exactly what I wanted which was a Camry 2018. It wasn’t at North Shore inventory but he arranged a test drive at Vancouver location. He came there however he was off that day. Honestly, I received commitment and respect at North Shore Toyota. I definitely recommend Sam who listens to customer ‘s needs first and then provide the best solution. Thanks Sam!

Hamidreza Bahrami

I had the best experience purchasing a vehicle from North Shore Toyota from Ata Rouhani. It has been not our first time working with him, and it will not be our last as his dedication to helping us to making sure we have found exactly what we need is extraordinary . There is never a step Ata did not take for us, from making sure all the features we needed were included and most importantly that it fit within our budget. He spent extra time to go over our plan with us several times, just to make sure we knew what we were going in to, and he even took phone calls on his days off. We are extremely grateful to this man, and he is the very best Jim Pattison Toyota has! Go to him and there is not a chance you will be disappointed!

Sun Shine

I appreciate Charles huynh at Jim Pattison Toyota at Northshore Auto Mall for his help and support to purchase the car. He is always available to answer the questions attentively and with positive energy. Even after purchasing the car, he was always supportive and answered the questions to make sure everything is ok with the car.

Takuya Ota

We had a great time with Toyota North Shore. Kevin was very honest and provided us all of information we wanted. We request a specific color and model, and Kevin found it from Alberta and organized the vehicle transfer all the way from there to North Van via train cargo shipping. Thank you very much for your special care and personal support. We highly recommend everybody to speak to Kevin regarding any matter about vehicle purchase. He took care us from test drive to post purchase care.

Taha A.

Nice staff. Large inventory with different types of Toyota! Update: Recently, I've got my Toyota from here. Charlie Huynh was the product advisor. He was very informative and helped me go through the car. I'm happy with my car and really enjoy driving. Highly recommended!

Dana MacRae

My partner and I recently purchased a RAV4 Hybrid from Northshore Toyota, in North Vancouver. Kristy Lee was our sales representative and worked diligently to get us into the car we wanted. She made the process of buying a new vehicle manageable and enjoyable. She has been thorough with her communication and follow up extending patience with our decision making. I have recommended Northshore Toyota to a friend.

Farhad Raoufi

Kevin is an amazing man. Not only selling cars but also building bilateral trust and partnership. He is doing his best to make best deals for his customers. He is an honest person with high level of knowledge and expertise about Toyota products and other brands.

James Rooney

I'd definitely recommend contacting Kevin Leet. We discussed options for a used Subaru Forester via email, a few days later I took a test drive, then we negotiated a little more, and the deal was done! Smooth process and very professional service. If that wasn't enough, since buying the car, Kevin has checked in from time to time to make sure everything is still going well!

Brent Kelly

I leased my car from here. The salesman Ali was great, so was the sales manager Abe. They did a really good job on helping me get the car I wanted for a good price. However, now that I have gotten my car I have received multiple letters and phone calls from Toyota saying that I have not paid for my lease. The only problem is they have taken the payments from my account and are trying to make me pay it a second time. This has turned into a nightmare for me. I have followed all their directions and have even gone down to the dealership twice with my bank statements, wasting multiple hours of my life running around to prove to them they have taken the payment out. I was told this would be dealt with and they would call me but nothing has been dealt with and I received no phone call to tell me it has been dealt with. I am still getting phone calls and letters from Toyota threatening me to send my account to collections, so I can not recommend buying a Toyota to anybody ever.

Gerry Larosa

I recently bought a Matrix from Simon at this Toyota Location. The service here was very good and the atmosphere was very friendly and welcoming. Simon had also offered me good deals for my purchase, and no problems were in the way. Overall, I really suggest the Jim Pattison Toyota Northshore location for anyone who is planning to buy a car, and I would definitely come back in the future. Thanks to Simon & all the staff

Tara C.

I am not a person who enjoys the whole car buying experience, but Sam made it a pleasant experience! He was knowledgeable, helpful, polite and gave us the best deal for our trade in. I would definitely recommend Sam to others in the future. We shopped around and he was the most honest and attentive sales person that we dealt with. Thank you for helping me purchase my awesome Highlander...I am enjoying every minute I am in our new car!

M Harburn

Big thanks to Kristie Lee for making my truck purchase great experience! Professional and personable all at once. 3 years later I went to buy out my lease (today) big thanks to Anisa, Dane, Mel and the insurance guy for quickly getting me back on the road to my many ferries home before the snow storm hit. Great crew!

Celia Iwasaki

Sarvice is very poor. Their costumers are not important. Their products is excellent no need to work hard. It was very hard to get some one to assist me.

Patrick Hu

Just purchased my first Toyota. Sam Nejad provided a fantastic shopping experience from start to finish. His customer service is a 10/10, no hassle/ pressure when making my purchase.

Haruyo Abramson

Kevin Leet is an excellent sales person, knowledgable, personable, quick, and honest. We had a pleasant experience buying/selling our cars. It is especially nice to meet a salesperson entirely willing and able to communicate by email and text messaging thereby increasing both efficiency, and building relationship. Kevin will be our car salesman as long as he is at Pattison North Shore Toyota. We highly recommend him to the potential future customers.

Garry

Charlie Huynh made the entire process super straight forward, without any of the sales fluff that you might expect coming to buy a new car at a dealership. He went above and beyond to make sure we could find the car we wanted, as well as making sure we had the best deal possible at the end of the day.

Niyousha Jarrahi

My parents bought their Toyota from this dealership abd Joseph Dauo was their sales associate. They had a great experience working with Joseph. Joseph was very informative and patient. He helped then to choose the best car that fits their needs. We definitely recommend this dealership and especially one of their great associates Joseph Dauo a young and passionate team member.

Eric Chau

I had the pleasure of doing business with Elsa and Alireza and purchasing a car at Jim Pattison Toyota Northshore. Both of them were knowledgeable and provided excellent customer service. I was very satisfied with my experience at this Toyota dealership and would recommend individuals to come to this location for automobile purchases.

dan san

Bought and Sold a lot of cars over 30 years as a north shore resident, have to say, Jim Pattison Toyota in the Auto Mall was by far my best experience. The salesman was knowledgeable and not too pushy, he was able to answer all my questions, show me a ton of cars, and was able to get me a great deal that met my budget on a new Toyota Prius. The service staff have been excellent so far getting me all the options that I wanted - definately recommend this Toyota dealership to friends and family.

Alexei Berger

saw a car I liked on their website stating it was in stock and for sale, talked to someone online and told me to come in to see it, then when i arrived was told the car is here but they don't want to sell it to me and there is a waitlist. I was excited and wanting to buy that vehicle and told my co-workers that they had them in stock. what a disappointment and what a scam. used car dealership tactics utilized by professional scammers that may have worked in their home country but not with me! tactiques de vente malhonnêtes et horribles. reste loin d'ici!

Clayton Burdeyny

My s/o and I had the absolute best experience buying our vehicle from Jim Pattinson Toyota Northshore. We had been to a few other dealers, while looking for our preowned vehicle, and did not get the kind of customer service from any of them like we got from this location. Kevin Leet went above and beyond to make our car shopping experience a pleasant one. He was honest and up front with us from the very beginning, and gave us a great deal. He made sure that we were completely satisfied with our choice of vehicle, and that it was in as best condition possible when we picked it up, with a full tank of gas. I would recommend to anyone I know to go see Kevin, at Jim Pattinson Toyota Northshore, when looking to buy a new or preowned vehicle. Thanks again Kevin, it was a pleasure.

James Qu

After two weeks searching, my family and I chose a four years old Sienna from Kevin who is professional with products and dedicated with his customers. I have some advice for those who are now planning to purchase a pre-used vehicle from the market. First, if you are not an expert but are interested in Toyota, please make sure you select one from a official Toyota dealer, Jim Pattison for instance. This is because Toyota dealers have comprehensive investigation and maintenance technologies against any potential defect you might meet. Second, please choose a group dealer with exchange and warranty policy which means they have a full confidence with their vehicle and service, such as Jim Pattison. Finally, hopefully you could find a sales manager who can represent you when you have to face some problem with the vehicle. After the first week, I found the rear sensors didn't work. After inspection, technician said the cable connected the computer and sensors was cut when former owner exchanged the bumper. A couple of days later, new parts was there and everything goes well. Thank you, Kevin.

Jack L

Was invited for a test drive after inquiring about a car. Very friendly, professional and informative. If you have a chance to visit and looking to purchase, ask for Jack. I'm glad I had a chance to discuss the vehicles with him as he was extremely helpful.

David Ayriss

We recently purchased a 2019 Highlander from JP North Shore. I was assisted by Sam with whom my family has bought 3 cars over the past few years. He was as usual excellent and was assisted by his Manger Andy Abers. We were very happy with the purchase and Sam’s help. We are also very big fans of Ian Wilson the best service manager.

Kate Barratt

It’s quite interesting to shop around for a car and see the different attitudes at each dealership. We tried a couple of electric cars and one hybrid car before scheduling an appointment at Northshore Toyota. Some dealerships really want to sell you a car while others give you the impression that their cars are so great that if you don’t buy it, others will; Northshore Toyota was one of these. Our Product Advisor, Charlie Huynh, was very pleasant and very COVID19 conscious. Unfortunately, he was new to his role and wasn’t very knowledgeable about the vehicle that we were interested in purchasing. The Sales Manager never introduced himself to us, even after we purchased a car, not even on delivery day! Also missing on delivery day, was an introduction to the Service Department, which would have required a simple 2 minute walk through of the area. The shining star of the dealership was definitely Anisa Chan, Financial Service Manager. Anisa was friendly and knowledgeable. Thanks Anisa! We bought a car and we love it but feel disappointed that the Connected Services that are highlighted in the Toyota videos that were shared with us after purchase are not available on the Toyota Prius Prime Upgrade that we purchased. This information was never shared with us. So that is why this dealership scores a 3!

Oliver Wu

We just picked up our brand new Toyota 2015 Venza from Sam Nejad yesterday. he gave us such amazing deal and we did not even look any other dealership. We went straight to North Van and sealed the deal with him. I would highly recommend anyone to go with Sam Nejad if you are also looking for a Toyota car.

Jane Finley

We ended up at JP Toyota NS after a horrific car shopping experience at Open Road Toyota Peace Arch, our local Toyota dealership. We decided it was worth the extra drive to the North Shore to look at a used 2016 Toyoto Tacoma, our vehicle of choice. We had a previous connection with the dealership and made an appt through Bernie (Sales Manager?), who then introduced us to Kevin Leet (sales associate). I simply can't say enough about how great our experience was! From the moment we entered the dealership we felt welcomed, respected and valued by all members of the JP staff. These guys turned a truly awful experience in White Rock into a 5-star experience on the North Shore. Kevin went above and beyond to ensure my son ended up with his dream truck at a reasonable price. We wouldn't hesitate to recommend Kevin! He's as good as they get!

Tauryce Abraham

Had a seamless and wonderful experience getting a new truck from this Dealership. Was lucky enough to get to work with Kevin there, he knows his stuff, is very friendly and helpful, and made the whole process fun and exciting. Thank you again Kevin for all your help!

Stephen Johnston

My wife and I purchased a brand new Toyota Venza from Jim Pattison Toyota Northshore, assisted by Simon Sidhu. We had looked at other dealerships and pretty much new what we wanted. Simon was the only one offering to budge on the price of …

Peyman MEMARI NAMIN

The service reception was awesome! specially with "MO" a wonderfull guy who is ready to help customers with usefull advices. He explains everything very clearly with his good technical knowledge. I was thrilled to see a person with a warm welcome and this level of hopitality

P. Heidari

I'm not into the bargaining and spending hours at a dealership, but yesterday when I went to Jim Pattison Toyota Northshore in North Vancouver automall, Sam (Shahab) really made the car buying experience a positive one! Sam is really kind, understanding and gives great information and advice. He is really straightforward and will do whatever he can to help out. I highly recommend Mr. Sam Nejad to anyone when looking for a Toyota car. A car is a serious investment, and spending more than $25k in one place should warrant some attention to detail and willingness to put the customer first. I had the pleasure of dealing with Mr. Don MacGregor the General Sales Manager. He is a professional businessman with a great customer care. I’m happy that I had pleasant experience dealing with nice and courteous people.

Kevin Duggan

I had a great experience with this dealership. In particular, Kevin Leet was excellent. His knowledge of the various models was first rate and he helped me find the perfect car. Kevin made me feel like I was his number one client and he looked after every detail. The best part was that I never once felt any pressure to buy.

Rae A

The establishment is clean, and seems organized... But the salesperson Jack wasn't very forthcoming with information about a collision the vehicle had. In fact he told me to pay for the report from ICBC to find out what it was, which I refused; he was kind enough to pay for it for me.. This vehicle was just brought in from a lease and had not even been put on the website, it was dirty when he showed it to me, but it was also exactly what I wanted. He said when I tell him this is the vehicle I want to purchase, he will sit down with his manager to discuss the price. Friday, over the phone, I told him to talk with his manager and let me know after the long weekend, as I was ready to purchase. I called to find out what price his manager and him had come up with and he has advised me that he is sick he can't help me but I could go in and work with someone else, couldn't remember which vehicle I wanted,and (Surprise!) I had to be present to be in negotiations. Sure wish he had been honest with me on Friday and told me we couldn't negotiate over the phone, so I could have been present and had someone actually help me purchase this vehicle. He knew it was hard for me with my variable work hours and schedule to even make it in for a test drive. He deflected my business at every turn. Something very unscrupulous about that. In a pandemic when primarily business is being conducted by phone and internet, (he couldn't even be in the vehicle for a test drive), seems very counterproductive for him and his management team to be unable to negotiate on the phone. Or even be honest and upfront about that process at the beginning of these discussions.

Parambir Dhami

I just bought a used camry from them. Their service is awesome. The customer services is out of this world. The product advisor Ali Monemi helped me out. He is so knowledgeable and helpful. Whenever you go there to buy a car just ask for Ali.

Deep Cover

Purchased a new 2018 Toyota RAV 4 at Jim Pattison Toyota Northshore. Service was excellent. Charles Wu did a great job showing us all the options and alternatives. He managed to get us the last 2018 model year car in the Lower Mainland. He has an excellent understanding both of the technical details and needs of the customer. He gave us a fair trade-in deal for our 10-year old Mazda 5. The paperwork, ownership transfers, plate paperwork, trade-in and insurance options were all clearly explained and seamless by the staff on site. Highly recommended.

See Zee

I bought a Subaru from Kesh at Jim Pattison Toyota Northshore. He was a very kind and conscientious young man. No pressure but knowledgeable and efficient. Best car buying experience I've had in years. I would definitely recommend this dealership and Kesh.

Becky Lupton

I recently bought a used car this last summer from Simon at Jim Pattison. It was a replacement for an ICBC loss and we found a great match for me with a toyota matrix. Since then I have brought it in for service to correct a defect and every time I went Mark from service took good care of me. Simon stuck it out for the haul and didn't just pass the buck over once the sale was complete. I was able to make arrangements for a loaner vehicle and work around my work schedule. I definately recommend both the service department and sales at Jim Pattison. I will be back as a result!! Thanks Guys!

Hadi Aghaseyed

this is a second I came to in Jim Pattison Toyota It was been awesome reception You’re colleague is name Mo, He was helpful and very friendly and the first time I saw another you’re colleague I don’t know his name’s but he was been awesome I recommend Jim Pattison Toyota Service for everyone

Matt Rippon

Just purchased my third Tacoma. Sam has been my sales guy and has always done a great job sorting out the details and on top of the little extra things! both the sales manager and finance manager were great to deal with as well. Thanks! will be back.

mahmood pourangiz

I’ve been in service for three time, and met my expectation there with my super friendly advisor called Mo. I recommend this Toyota service to everyone????

Kim Lockhart

This was my first experience purchasing a vehicle on my own and Kevin Leet made the process very transparent, comfortable and seamless. He demonstrated great patience by taking me on several test drives so that I could find the perfect fit for my needs and budget. He was very knowledgeable about each vehicle. Abraham Lee stepped into the process at some point and both he and Kevin guided me towards my final decision, a RAV4 (hybrid). I’m very happy with the level of service I received and with my new purchase!

Fereshteh Taj

I met Mo at Toyota, North Shore for my service appointment. I found him so knowledgeable, caring and considerate. I hope Toyota hires more people like Mo who treats clients so professionally. I never met him before and I think he is a new employee in Toyota but it's like he has been there forever. I wish I could give him more stars.

Matthew White

I visited the Toyota Dealership at the North Shore Auto Mall on February 21, 2015 looking to buy a new Toyota Tacoma TRD. I was able to walk the lot without being hassled by pushy salesman, which is important to me. When I finally had a few questions I was approached by a nice young fellow named Jacob Cubric. Jacob was able to answer all my questions and offered me a test drive on my own with the freedom and ease you would hope to experience. Through out my visit at the dealership I felt completely comfortable and at home with all the friendly and professional staff. There was plenty of refreshments available and I drank more than my share of coffee. I would highly recommended purchasing a new or used vehicle at Jim Pattison Toyota on the North Shore.

Peter TL Duong

We just purchased our minivan from Northshore Toyota. We got an awesome deal on our minivan, we will definitely be returning customers! If your in the market for a new or used car you must visit Hamid or Jaam. They are both great to deal with....We had a great buying experience at Jim Pattison Toyota Northshore.

Patryk Labedzki

Not happy at all with my truck purchase. I was charged $4000 for things I did not even want or was I even asked about it. Disability insurance/life insurance/5 year tire and rim warranty. I would never buy from this dealership again.

Kasra Karimizadeh

I had an amazing experience with buying a new RAV4 in Jim Pattison Toyota North Vancouver BC. Charlie Huynh helped me during all the steps to choose the best between all the options I had. Finally I got my favorite car and I am really happy now. Thanks Charlie

jamshid mousavi

My experience with Alireza Monemi at the Jim Pattison Northshore Toyota was excellent. This was my first experience of buying my car in Canada. Alireza Monemi is an excellent, knowledgeable, and a very professional product advisor who provided me with a great buying experience! Alireza was very patient and accompanied me from the beginning to the delivery of the car. And best of all, he told me that I could call him at any time in any field if something went wrong with me. My first choice to buy the next car will definitely be Jim Pattison Northshore Toyota whit Alireza Monemi. I highly recommend him. Thank you Alireza

Kathryn Watters

Just drove off the lot in my brand new 4Runner! After having a not-so-great experience at another dealership and via online chat I wasn't sure what to expect. Sam Nejad and the rest of the staff that I dealt with were simply AWESOME! Well worth the 2-hour drive down from Pemberton. I would highly recommend Sam Nejad and the Northshore Jim Pattison Toyota.

Hossein Bakhsh

I had a service in this Company two days ago. It was amazing experience for me. Mr Mo was my adviser who was super helpful. Thanks Toyota for your good service, especially Mo. I recommend this super service place.

Clarajh Hong

I bought a pre-owned car from Kevin Leet last December 2017. Kevin is very friendly and kind. He explained well about a car and offered a great service when the vehicle had some problems after purchasing. I highly recommend him.

Alia Tracy

We had a teriffic experience with Kevin Leet at this Toyota location. Kevin was SO knowledgeable, always was kind, thorough and helpful in his communication with zero pushiness - just a super nice and accommodating guy. And on top of that, we love the car we got from him! Don't hesitate to go see Kevin - it's guaranteed to be the most painless and downright delightful car dealership experience you'll ever have!

Jen Luceno

Sam was very pleasant to deal with and very trustworthy. He looked after every need promptly and was never pushy or negative. He gives you every impression he is trying to look after your needs, not his own. Our trade in for a new Corolla 2015 was blast! Thanks Sam ???? Jennifer & Daniel

Pejman Enayati

I had a service appointment for my Corolla last week, mo was helpful professional as customers service and gave me good recommendations for my service package,I recommend this place, they are a great team and a helpful service manager,

Kathleen Vergara

Test drove a used vehicle with my parents and made an offer to our rep Mario. The manager, Jaam, came to talk to us about it was incredibly rude and demeaning to both my mom and I. Just a bit of helpful advice - if you don't like our offer, maybe you should just tell us "no we can't take that", rather than towering over us and scolding your customer. Completely turned off by Toyota now, never coming back.

ian osman

Just bought a Highlander. Mike Shazi and Abe Lee is the best car sales team I have ever met. First I met Mike. He was patient, clear and concise. He clearly showed to me the options, printed the specs and the car payment options. I honestly do not remember the last time a car sales associate spent so much time with me to present options. Most of the car sales associates “ scan “ you and if you do not look interested they just “dump” you. The main reason I bought a Toyota was reliability however I can say that the very second reason is the way the whole thing was presented to me. Then I met Abraham Lee, the sales manager Wow! What a difference can a man make to the company! He always called me very respectful and he was Very confident in his skills. We went back and forth on different options, car models and he never seemed bored and annoyed by my concerns or requests. Always trying to get the best deal possible which he finally did. A very patient man. He is honest and has peoples skills. He listens. Jim Pattison Toyota North Shore, Mike and Abe are the best!.

Patrick Crawford

A full service Toyota dealership with a good selection of new vehicles. Sales staff are knowledgeable and friendly. The service department has knowledgeable staff but some staff are much better than others and service can sometimes take much longer than expected. The waiting area is nice but it can be difficult to find seating during busy times.

Navid Jalali

I was able to get a brand new RAV4 and trade my (end of lease) car (from another brand) with the great help from Sam Nejad. Even though I had a complicated case, Sam made it very easy for me. He is really experienced! I got the best deal which was match with my needs and my financial situation. This is my second great experience with Jim Pattison Toyota Northshore and Sam, and I am extremely happy. He has a great interpersonal skills and really cares about his customers and their satisfaction. I have had several cars from other brands and dealerships, but my experience with him have been exceptional. I really recommend him.

Sara Layegh

It was great dealing with North shore Toyota staff, especially Alireza was very helpful he advised us for the purchase. with the whole process, very on time, patient and very respectful and I am very satisfied with my purchase. I am recommending Alireza if you are buying a car from North shore Toyota.

Jamie Wright

I had a great experience with Charles Wu. A very nice man and not pushy. I highly recommend. Thank you Charles!!

maggie n

I believe first impressions from a dealer is very important, so I'm very disappointed to say JP Toyota did not uphold any professionalism from their staff. We already have our mind set on a RAV4 and wanted to take a closer look at the one sitting in the showroom. We are interested in cargo space and so we took a look at the back of the car first. At no point did I walk to the front of the car to see the SOLD sign yet. As my mom and I were browsing the car, a sales associate slammed the car door in my moms face and pointed to the sold sign hanging at the front and locked it in front of her and walked away. They didn't even offer an option for us to look at another one and just left my mom standing there. If this was a sold car, perhaps lock it next time so we wouldn't have access to it. Unfortunately, we had to experience such cold shoulders from the staff working here and so we will not be back. I do thank the receptionist for trying to refer me to another sales staff, but I declined.

Hamid vafadar

After dealing with a terrible situation because of the dead battery, I Approached Jim Pattinson North Shore and talked to Mo, a service department staff who convinced me to follow the best rationale procedure to tackle the issue. He is a nice person with a high responsibility to enhance the customer satisfaction, and shared with me lots of reliable info to provide me a peace of mind. I am highly appreciated all his vigorous efforts to make me satisfied by addressing the issue. I think he can be an excellent role model.

Shane Shemko

Charlie Huynh gave us professional service and with a lot of grace and style! Well done to all at JP’s Toyota.

Ingrid Brown

I purchased a Highlander about a month ago from this dealership for the first time. My sales advisor was Kevin Leet and he was absolutely amazing to deal with! Right from when he first introduced himself, he was extremely professional and very personable. He listened and remembered the details I was looking for in a vehicle and was very helpful and extremely knowledgeable about Toyota products. Once I decided to make my purchase, Kevin kept me updated regularly on when I could expect my vehicle and he also touched base with me after I received my car. I highly recommend Kevin to anyone looking for a vehicle. My next vehicle purchase will definitely be from Kevin. Jim Pattison Toyota Northshore is very fortunate to have Kevin on their team!

hossein keshavarz

I had a very professional experience with Mo, a wonderful experience .He is knowledgeable person, professional and really warm!

R Khakh

Purchasing the right car for my family at Jim Pattison Toyota Northshore was a great experience. The staff was friendly, trustworthy, and knowlegable. I especially appreciated the extra care for detail from the Sales Manger Harj Gill, who went out of his way to ensure we found the right vehicle for us. I had a great experience, and have peace of mind with my decision. I would recommend North Shore Toyota to everyone!

Philip Paul

Was a great experience overall. Worked with Kevin leet. He was very helpful and knowledgeable, didn't try to push anything. And responded very quickly to every question. Even came into the dealership on his day off to make sure our vehicle delivery went smoothly. Would highly recommend.

sajad key-manesh

Special thanks to Sam (Shahab) for the great deal that he made for my lovely Toyota Tundra. I believe he's one of the best sells in North America with taking care of his customers. I recommend him to everyone's who looking for any kind of Toyota.

Dan Clermont

I was looking for a Trail Edition 4Runner in Magnetic Grey and had spoken to a dozen dealerships throughout Alberta and BC. All of them told me it was going to be at least 10 weeks! I called JP Toyota on the North Shore and spoke to Sam Nejad who was very helpful and told me he had a sold unit in the parking lot I could view. We arranged a time to meet and Sam promised to check inventory. When I arrived at the dealership Sam said he had found one. I chuckled and thought he was joking and left a deposit with the promise he would deliver within 1 week. My Magnetic Grey 4Runner arrived within a week as promised. Sam was very professional, informative and helpful, IMO, he is the ultimate salesman with plenty of knowledge, integrity and kindness. Also really enjoyed working with Ali in finance. He was always smiling, pleasant and made the transaction go smoothly

Gator Gatorez

Just bought our second vehicle form Sam at the JP Toyota North Shore Auto Mall and it couldn't have been a better experience. He was very personable and reliable, and we felt listened too and had our needs met in a very professional and expedient manor. We will recommend him to our friends and family. Totally worth the extra drive from New West. M & G New Westminster.

Sanic Kim

Recently purchased a 2012 Toyota Highlander from this dealership. Sam Nejad provided a great service with clear sales disciplines. It was prompt and satisfying experience for me to purchase a car through this guy. I highly recommend anyone to go to this dealership if you do not want to waste your time roamimg around several dealerships to find a right one.

L S

Our sales advisor Bonnie Koo listened to what we features we wanted, suggested some cars and we test drove a few without giving any pressure. Felt she cared and had a personal touch. She even remembered us a couple weeks later when a car came in that would have fit our needs. Thumbs up.

Ed Manuel

We were an out of town buyer and Kevin Leet helped us above and beyond -giving us confidence in the dealership and our purchase. He was honest and trustworthy, and any concerns or questions we had were immediately addressed. Highly recommended! He even made a video for us - that I have to say was professional quality - that eased our anxiety of being out of town. We were in good hands with Kevin!

Geoffrey Ching

Kevin was a great help in getting me the car I wanted. As a first time care buyer, I would recommend anyone to visit North Shore toyota as they kept their word time and time again and made getting my first car a breeze!

Kevin Chang

Holyyyy......Worst experience ever!!!! We went to Lexus first. then, Toyota. Huge differences in customer service experience. At Lexus, We asked Lexus sales person Tony for test drive NX300. He told us to wait in the show room and he offered 2 bottles of water to us. Nice and cool, waiting in his office till the test drive car ready at the door. Customer service is top notch, smooth and comfortable. Then, At Toyota, First question from the sales person, "Are you buying today ?" i said " We are not buying today. We are trying to find the suitable secondary car for us. Can we test drive Camry or Avalon ?". I am not sure if this sales person lost interest in us, right after I said that. So, We asked him, if we can test drive Avalon and Camry. He said cars are in the back. Then, he asked us to follow him. We followed him to the back of their inventory parking lot under the SUN roasting!!! 31c at the time. He pointed at a Camry and asked us "We have this Avalon for test drive". This sales person doesn't even know the model of the car. I told him, this is not an Avalon. He then, pointed at a Camry, asked us if we want to test drive. And ask for my driver license and told us to wait here (In Parking lot, Under the Sun) Me and my wife were both snapped right there. We told the sales person. That's it. We are going back to the show room. This is ridiculous!!!!!!!! We just want to test drive Camry and Avalon. The sales person could have just tell us wait in the show room. And pull one of test drive car at the door for us. Maybe We didn't park our fancy car at their door. So, they thought we were just some kids wasting his time. This Customer service is WOW and WOW!!!!!

Victoria Johnston

We purchased a Toyota Rav4 with the help of Charlie Huynh at Jim Pattison. Charlie went above and beyond for us - great listener, very informed, professional and kind - we could not recommend him enough!

Ro Ab

We bought our new Lexus as well as a used Toyota and we are very happy with their service. Sam was our product advisor and he gave us excellent advice and went out of his way to give us a very good deal on both cars. Highly recommend it.

Camilla Cannell

We've recently leased a 2016 Toyota 4runner from Kevin Leet at Jim Pattison Toyota on the Northshore and I have to say...the service WAS and CONTINUES to be awesome. Kevin (and Chester in the Finance Dept.) were very thorough through the entire process and took the time to explain everything to us. After we took delivery of the 4runner Kevin called me a few days later to make sure I was happy with the 4runner and also to see if I had any questions - That is customer service!!! Thank you Kevin and the rest of the team at Northshore Toyota. I will definitely recommend you to my friends and family.

Louise Schulz

My husband called from out of town to check on a vehicle he was interested in and was told it was "clean", "excellent condition". The phone staff were very courteous and helpful and his sales person was absolutely excellent. THEN!!!!!! He arrived at the dealership from out of town but vehicle was not at all as represented. His offer was taken to a sales manager who he never met, basically the Sale manager offered a very low, insultingly low price for a trade and refused to consider a reduction for a vehicle that was scuffed, not too clean, old tires and needing significant repairs. My husband felt he was treated rudely and would never never consider dealing with a Jim Pattison company again. He felt sorry for his salesperson who he thought was very good.

Greenlane

Kevin Leet was great to deal with during my purchase of a pre-owned 4Runner. No pressure sales and very knowledgable. He also made a point of responding extremely quickly to emails, texts, and calls, at all hours of the day. Anisa Chan made the financing go extremely smoothly and went above and beyond to make sure I got exactly what I wanted and nothing I didn't. Would 100% make the trip from Victoria to purchase another vehicle through them in the future.

Saied rasouli

Dear Mr. BERNI LE and Ata Rouhani, Thanks to you and your company TOYOTA and the excellent service provided by your employees.Your attention to detail, great communication skills, and give me Tire and Rim warranty that made the experience even better than I expected. Sincerely, Saied Rasouli

Hiroko Nakagawa

Just purchased 2015 Prius from Kevin Leet. Lucked out to have the sale person like him greeting us at the door! Knowledgeable, caring and thorough in service! What more can we ask? He listened and made the entire buying process the easiest. Great attitude Kevin. We're now very happy with our new car. You were the most helpful.

rob atwal

I recently leased a 2016 Highlander from Simon. I highly recommend dealing with Him. Simon was friendly, knowlegable and not pushy at all. I was looking for an XLE black on black but they did not have any on site. Within a few days he was …

BradandShannon Sharp

We were very pleased with the service and attention to detail given by our sales associate Kevin Leet and the other staff at JP Toyota Northshore. Kevin was responsive to our questions, had immense knowledge of our new vehicle and got us on our way efficiently and safely!

Rose Hume

Best car shopping experience ever! No pushy sales people just honest exceptional service! Michelle was awesome, so helpful informative and professional! The North Shore Toyata gets 5 gold stars. They really look after you from start to finish, Everyone was great. Love my new car!

andres stephens

A few weeks ago I visited the Toyota dealership and was very impressed by the staff there, especially by a fellow named Pablo Santos.I felt as though I was part of the Toyota family, they were all very understanding and kind towards me. Pablo was very nice and professional; he was not pushy at all, like most car salesmen are. He took the time and effort to find the right car, He is an outstanding person and gifted at what he does. Pablo also made it possible to find the right plan that worked best for me. I now have the perfect car, which is making me very happy. I will be returning in the future to Toyota, thanks to their fantastic employee and welcoming team.

mojgan ghasemi

AMAZING EXPERIENCE, Mo was very friendly ,patient and was super helpful. Very fast and gave me a great advice for my car. He also made sure the car had no problem. he made the process so nice and easy to follow. There should be no concerns going to this place especially if you go to the people i mentioned

Sheila Sherban

I purchased a car from Northshore Toyota in the past month and I am thrilled with my new car and the excellent service I received from all the friendly people there. As soon as I walked through the doors I was greeted by Jason and in a matter of minutes he knew exactly what I was looking for and we were out test driving a great little Toyota Matrix. A few days later I was introduced to Ali, the finance guy, and in a very quick and efficient hour I was driving my car home. What a wonderful experience! I highly recommend stopping into Northshore Toyota before you buy your next car. I am certain you won't be disappointed. Tell them Sheila sent you.

Kaela Kampff

One of the worst experiences at a dealership. I arrived for my 3:30 appointment and waited over 20 minutes for someone at the service desk to assist me (clearly under staffed). Once it was my turn, the service rep Mo proceeded to tell me I’m late for my appointment and didn’t want to check me in. After another employee told him I had been waiting for over 20 minutes, he instructed him to check me in (thank you blonde guy working in the service dept Sept 2nd at 4pm!). I was then told, due to the time I couldn’t get the full service I booked and would have to bring my car back another day to get it completed. As the cherry on top, $60 for a tire plug. I will never be returning to this dealership for service. If you want good service for your Toyota go to Destination Toyota in Burnaby. This place can take notes from them.

Sarah Tucker

We had the pleasure of purchasing our vehicle through Jim Pattison Toyota Northshore this August. Simon Sidhu was the salesman we were so lucky to deal with. We are from Fort St. John which is about 14 hours north of Vancouver. I contacted Simon to tell him the exact vehicle we were looking for. He contacted me within a week to say he had just taken a trade in on the exact 2011 Rav4 Sport we were interested in. We were thrilled he remembered and took our inquiry serious. We have never bought a vehicle from out of town that far. He helped us through the whole experience and made it very enjoyable. He always answered his phone even when he was not at work. He answered all our questions and emailed us right away with any further information we needed. I am a tough customer and he was there every step of the way. We purchased our vehicle and had it delivered up north within a week. Simon called the very next day to make sure we were happy and that everything was good. We couldnt be more thrilled. This was an excellent car buying experience and we would definitely buy here again.

Dyan Young

My husband and I purchased a RAV4 today at this dealership and just wanted to say how pleased we were with the service we received from our sales person Sam Nejad. We had been to several Toyota dealers and traveled from Surrey to North Van because Sam was able to get us the best deal in town. He was very supportive and delivered on our request regarding pricing and options. The other staff (Aly and Mike in Finance and Insurance) we dealt with were very helpful and courteous as well. We could not have asked for a better treatment in all aspects of our buying experience. I would highly recommend you contact Sam if you are looking for a new or used vehicle. He gets a 10 out of 10!

FM

Thank you Elsa for negotiating to give us the best deal! From now on, I would refer her to my friends and family. She even negotiated a Lexus for us. We would keep on coming back specifically to this dealership because of the warm customer experience we received. If you are looking for a sales representative who will try her very best to give you the best deal go with Elsa. We will be back for sure. :)

Gary Dhanesar

I had great experience dealing with Sam. He's very honest, knowledgeable and understanding. The dealers did awesome job on recertification of my vehicle. They went above and beyond. Alisa in the finance manager was awesome too!! I would say very professional people work here. I have dealt with many many dealerships before but these guys are outstanding at JP North Shore. Go see Sam,! He's an awesome salesman.

Mike Quigley

I was very happy with the service I got at this dealership. Like ecstatic. They were awesome! Ali, my salesman, helped me out so much. I talked to him before coming down to the dealership and am still in communication with him. He is great. I would highly recommend going in and talking to him and the rest of the team today!

Dan Walker

Our salesman was Herbert. Great guy. We told him what we were looking for and he stuck to it. No attempt to upsell. Sale's manager, Ali was fantastic as well. Fair price and a great car. I highly recommend buying your Toyota there.

re izadi

Many great thanks to Mo for his wonderful service. Mo is extremely helpful, friendly, ethical and very trustworthy. He won’t try to sell you on something which is not really needed. He went the extra mile to help me out, and I am extremely pleased with the quality of the service and his workmanship. I will certainly go back to him to get more work done. I highly recommend Mo and his service to everyone.

Allison Gidden

I recently received top-notch service from Sam Nejad at Northshore Toyota. Sam was extremely courteous, professional and patient with my husband and I while purchasing our new 2015 Tacoma. From beginning to end, Sam facilitated a seamless transaction with our trade-in to purchase. Go see Sam at Nothshore, you will be so pleased. In addition Aly, in the finance department, is very approachable and took very good care of us. He reviewed all of our finance options thoroughly and professionally. Overall, Cooper Shantz has a friendly, professional, and experienced team of people there- and they do such a fantastic job. It is without hesitation, I recommend this dealership for your new or used vehicle purchase. Thanks for the Tacoma, we love it!

Derek Boudreau

I went in for my first service and arrived to a group of employees having an argument over something out in the open. I then ordered an accessory and asked to have it installed. The manager reluctantly agreed to do it after expressing how much he didn’t want to do it. I then watched a customer walk out of the showroom swearing out loud out of frustration over something that happened with a salesperson. The only reason I am giving this a two star rating is because the lady at the parts desk was very lovely to deal with. I will not be coming back here for future servicing or new vehicle purchases.

Allen White

Just purchased an Accord from Charlie Huynh from Jim Pattison Northshore. I live on Vancouver Island and found the car on autotrader. My reach out to the dealership brought Charlie into the picture, we set a date to view the car and when I arrived to view, I was met by a young professional who was accommodating to all my wishes and very polite. I had an appointment to view a different car which I found just as good as the one Charlie showed me. But the second dealership was not responsive to my needs. That sealed the deal for me, I was only going to deal with Charlie. If it wasn’t for his professionalism, I would not be this happy owner of a beautiful product. Thanks to Charlie, used car salesmen don’t exist, I dealt with a professional product advisor who knows his profession. I would definitely recommend this gentleman to those who want a truest great experience in professionalism and mannerism.

Donna T

I recently purchased my Toyota Matrix from Sam Nejad. This is my second Toyota Matrix I have purchased from Sam. Sam is very helpful, understanding and always available if you have any questions or concerns and follows up after your purchase to ensure all your needs were met. My family has purchased four Toyota vehicles from Sam over the past few years. For my next vehicle purchase I will be sure to contact Sam. We would not hesitate to recommend Sam to the rest of our family, friends and anyone else looking for exceptional customer service that Sam provides.

Aurelio Marogna

I recently renewed a lease on a Toyota Highlander. Both the dealership (from reception, to finance, to parts) in general and Sam Nejad in specific were professional and a pleasure to deal with on all points of contact. Sam in particular was very helpful in guiding me through the process and I drove away with what I believe is a fair deal deal for all involved. Thank you for making my experience a positive one. I would recommend Sam/JP Toyota North Shore without reservations. I'll be back again.

Yasha Ssnjari

I had a really good experience. Never felt pressured, haggled, or lied to. They gave me fair market value without having to negotiate. Everyone was friendly and accommodating. A friend of mine recently bought from Jeep and had a totally different, awful experience. Love that Toyota has transparent pricing. Also, this dealership is very nicely updated. Wonderful experience overall. Yasha

Amir Hassan Foradi

We recently leased a Toyota from Jim Pattison Toyota Northshore. This is our second experience at Toyota Nothshore and Hamid was our sales person in both transactions. He is very professional and considers customer's satisfaction and benefits. He is very knowledgeable and has a great customer service. We highly recommend him as your sales person!

Ravi Singh

I had some trouble with the delivery time and customer service experience initially. Especially regarding the cosmetic detailing. But upon sharing my experience Bernard stepped in and and resolved all the deficiencies I had with my car. He’s extremely helpful and was resourceful with dealing with my previous grievances.

Kevin LaPointe

You make an appointment to see a vehicle, drive 40 minutes to see it, confirm you are on your way, show up on time and they tell you it’s not here. Can you wait 30 minutes while they go pick it up?!? No, I did my part, Jim Pattinson Toyota, you do yours and make sure a vehicle is there to view when you say it is. Very poor service Charlie!!

Margaret McCann

Kevin Leet Salesman .I bought a 2016 Toyota Corolla from JP Toyota North Shore on Tuesday , January 10th. The person who helped me with this sale was Kevin Leet. I am an "older woman" so I wanted someone who was patient and thorough. He was both of those things. He answered all my questions, which were many. He was very respectful and took his time when he had to repeat answers to me. He has kept in touch just to make sure I have no troubles with the new car. I thoroughly appreciated Kevin and wish him much success in the future. The other members of the staff were also very kind and most helpful

Rocio E. Lopez

We recently bought a Prius. Kevin was amazing to deal with. He answer all our questions with superb knowledge of everything about the model we bought. Never felt pressured, always made time for us. Very friendly and knowledgeable. I would not hesitate to recomend Kevin Leet to my friends and family.

Sayeh Yamotahari (Sagheh)

We have requested for a service appointment on October 25… They sent me an email saying they are booking for Nov 3rd after 11am and requested some information to creat a file since it was our first time !!! Then i asked if it is possible to have earlier appointment and they said NO! Me busy super busy and so much going on in my life i thought they are saying we are booking for Nov 3rd at 11. So today we got there ! first they started telling since you bought the car from another province, the servince might me not all included ! We dont even authenticate them ! And then after not finding my appointment in the system, he took my cell phone !!!! ( seriously ????) and went to desk and followed up. He came back to me , telling me so we are fully booked , its very busy ( although one other lady where sitting there) and we can’t accept you today. After talking to the lady at service reception, she was insisting that what i told you it does not mean i booked an appointment and i can’t do anything. Finally the manager for the service department came ! Printed my emails! Ready to convince me that his employee di not do anything wring , and it was our problem , not letting me even speak. So when i saw him, i completely understood that from this manager , that is a normal customer service!!!! I totally understand that i miss read the work after 11 and thought it is at 11. But if this dealership knew what is customer service they would just explain their i tention and tried to make it right! But not only that did not happen , they were rude and unfriendly and not even a tiny bit professional !!!!! DO NOT RECOMMEND THIS Toyota Location. At least the service department and its manager are not professional and would probably not take any responsibility for anything .

Skyelar Napier

My husband and I went to test drive a RAV4 hybrid and were introduced to Charles Wu. He was extremely polite and courteous, not at all pushy or intrusive. Almost right from the start, we felt we could trust him (which can be an unusual experience when dealing with car salesmen!). He spent a lot of time answering all our questions and informing us of the various features of the vehicle we were driving. It was incredibly helpful. Although buying a new car is inherently stressful, Charles made the process as easy and stress-free as possible. We would buy another car from Charles in a heartbeat.

Pouran R

Rahim Khan is very friendly and extremely dedicated to making a customer's experience one that is easy as well as wonderful! I absolutely recommend everyone that has any issues with their car to see Rahim at the service centre. His amazing customer service and advising was a breath of fresh air.

Sherry Fazel-Bastami

Sam Nejad was extremely professional and helpful in guiding my parents purchase their PriusC. He was there every strep of the way, starting with explaining everything about the car and answering all of their questions. Sam made the delivery process stress-free and easy, which my parents really appreciated. Lastly, his excellent customer service was extremely outstanding. Thanks again Sam!

Raj N

We recently had an opportunity to work with Kevin Leet and the team at JIm Pattison Northshore to purchase a pre-owned vehicle. Throughout the process, Kevin was responsive, professional, patient, knowledgeable, and had a great sense of humour. After our initial contact he knew exactly which vehicle we were interested in and he ensured it was accessible for us to test drive at the time we committed to. The sales process was seamless and after the sale, Kevin followed up to ensure were happy with the purchase. My husband and I both value Kevin’s easy going sales approach and would be honoured to recommend him and the dealership.

Mohammad Radmanesh

We recently purchased a Scion TC from this dealership with the help of Mr. Alireza Monami, one of the product advisors. We had the most pleasant, easy, and productive experience, and we feel very confident and happy with our final decision. Mr. Monami was very responsive and helpful, and explained everything in a timely and informative approach. His tips and guidance helped us greatly through our decision making process. We defiantly recommend Mr. Monami and thank him for all his time and help.

Farid Saeidi

I had a great experience purchasing a new RAV4 hybrid at North Shore JP Toyota. Ali was a very knowledgeable and professional salesperson, Anisa in financing and general manager Andy were very helpful and kind. I am very satisfied with my purchase, and highly recommend them.

Jen Chu

My husband and I just purchased a 2014 Corolla at this dealership. We were helped by Sam Nejad, who proved to be an efficient, polite, and genuinely caring individual. The whole transaction was seamless, and we appreciate all of the help and information he provided. Thanks so much to Sam, and to Aly, the financial services guy! He was great (and funny) as well. Overall, a stellar experience. We highly recommend this dealership.

Marie-France Roy

Thank you Charlie for you great service and helping me find and lease a new rav4 hybrid. I much appreciated the time and professional service. Charlie was amazing to work with.

Dan & Nikki K

We were incredibly pleased with our experience purchasing a vehicle from Kevin Leet at this Toyota location a few months ago. Even before we arrived Kevin ensured we were aware of the vehicle specifications including pointing out it was a front wheel drive, quickly answered any of our questions and in person he was incredibly helpful, friendly and not pushy at all. The other staff we interacted with to complete the purchase were also pleasant and helpful the entire way through. Kevin, thank-you for going above and beyond and making our experience an excellent one!

Hamideh Emad

I had an amazing experience for my service appointment a couple of days ago. Mo was very friendly and helpful. He took time to answer all of our questions and made sure to get everything done for us very quickly.

Soheila Haghighi

I bought a RAF4 on 2016, when I Bought it , I specifically asked sales manager that I don’t know too much about cars and I mention I’m looking for 4 wheel drive. He recommend RAF4 and make the model up and up to provide me with 4 wheel Drive , after three years I find out , my car is 2 wheel drive, I didn’t even bother to look at my paper work as I didn’t read them in the first place , I went with word, Such a shame for me to trust their sales person , I don’t care about his reason , he made a mistake? He try to sale just his car , All I care is I never ever trust Toyota again , I lease other Toyota last year but few days ago when I need other car I even didn’t go near Toyota ,I emailed North Vancouver Dealership on Feb11,2019 and I had a call from other sales person and he mention all management changed but we are behind of our product , he offer me to change my car with a new car and pay the difference , good to know I didn’t know I can do it , he thought he is very smart to make this nonsense offer. When I told him that I’m not interested and if I want to do that, I wont come to Toyota he offer me to check my car which already my car has warranty, any way he told me other employee will call me regarding that and say good bye and hang up the phone quickly (so Rude ), Today is March 15 and no call or email from them , I strongly recommend read your contract and DO NOT trust these people , I heard that in Toyota it happened before as well , and they talk about one car and sale other one. Soheila

Grandma Mc

Buying a car can be a difficult experience, but these gentlemen made it fun and worthwhile. Salesman Mike Shazi made such a good impression that we came back, and he, Abraham, Chester and Vala got us through all the many details. I'm very happy with my car and my experience with JP Toyota North Shore.

D Miller

My mother and I were both shopping for cars. We went to Toyota last. I was hoping to get some help as this is my second car and I am a previous Toyota owner. The first person to approach us was incredibly rude. We asked to see the cargo space in the showroom's RAV4. He said he couldn't open the trunk and when my mother said "You are joking right?" thinking he really was, he sneered at her and said that people fiddle with the dials and run the battery low. It wasn't so much what he said as how he said it. The look was disgust - as if we were supposed to know that. May-be I'm a layman but I thought the purpose of a showroom was to show the model's capabilities. One would think they could afford to keep the batteries charged enough to open the rear. Or at least do it manually if requested (which happened at the Hyundai store next door - very quickly and pleasantly I might add). Anyhow, being a long time Toyota fan, we waited for someone to help us. And waited. And waited. After 15 -20 minutes of us trying access the cars ourselves and get someone's attention we left. We visited 4 other dealerships that day and service was great. But this store seriously disappointed.

Sarah Buntain

I recently bought a used car for my Mother From Toyota north shore . Hamid was extremely patient and helpful in guiding my mom to purchase her car .He was very professional and made us feel comfortable right from the start. starting with explaining everything about cars and answering all of her questions. every things was stress-free and easy. Lastly, his excellent customer service was extremely outstanding. Thanks again Hamid

chris hannan

After a lot of searching, we just bought a new car from Toyota. Finding the right car is not easy but thanks to all the help that Kristie Lee gave us over a period of months, we got a great car and deal. She went out of her way to let us know when any suitable car became available. She always goes the extra mile to make sure you are happy and is so positive and pleasant to deal with. If you read this Kristie, thanks so much, you have been awesome!

Brianna Persall

Incompetent sales staff, and major discrepancies between information from different employees. I knew more about the car I was looking at then the sales person. I was told the agreement could be one way, and that they did not offer leases on used vehicles. When I talked to the finance team, they said we could not make the agreement as previously told and the sales associate was a new hire and was incorrect. Also, they could offer a lease option and the sales associate was misinformed. If you can shop elsewhere, do that.

Jassi Sull

To whom it may concern: 20 years ago, my dad was on his death bed and my mother needed a new car. She went out to look by herself and was ignored by all sales staff and virtually every dealership. She phoned me at work in tears and the next day I asked one of my male friends to help her. Needless to say she bought a car that same day, which brings me to this letter of praise. In May of this year, her car needed to be replaced. My mother is a spunky 76 year young woman, and we started out at the North Shore Auto Mall, where we went to every dealership. I was apalled to see that "times had not changed". We were again ignored by almost every dealership until we walked onto the Jim Pattison Toyota North Shore lot. A very nice gentleman came out immediately and introduced himself as Simon Sidhu. Simon asked if he could help. We explained our situation and Simon showed us what was available in my mother's price range. He was respectful and listened to my mothers needs. He made us feel welcome and appreciated, as well he had wit, charm and good humour. He took my mother for a test drive but unfortunately the car was still out of my mothers price range (even after crunching some numbers). We told Simon that we had to think about it. The next morning we again went to different dealerships all over the lower mainland and although 2% actually offered some assistance we kept thinking of how wonderful we had been treated by Simon. Needless to say we headed back to North Vancouver to see Simon. Simon also had a Kia on the lot, which he had tried to steer us towards the day before. My mother finally agreed to test drive it and liked it more than the car she had driven the day before. Within 15 minuted the "deal was done". My mother drove her new car off the lot the same day and we came back the next day to deal with insurance issues. Simon was not in on that day but had arranged for one of his partners to sort out all the details. Although we only bought a Kia, we were treated like royalty. Again, needless to say, we had a wonderful experience and would recommend Simon and the North Shore Toyota dealership to anyone who needs a car and wants excellent service. Thank you Simon for your excellent customer service and taking the stress away from my mother. She loves her car.

Amanda Hauptman

We have been coming to Northshore Toyota for years because of Sam Nejad. We have purchased 3 cars from him and always recommend him to our friends. We are confident that when we are dealing with Sam, he is honest and trustworthy. Thanks Sam for another great experience!

LG W

We bought the latest model rav4 last month from this dealership, Elsa is super nice and providing excellent service. We found the info on Toyota.ca maybe not correct, Elsa managed to get us accurate info, which helps me to ink the deal. We highly recommended this dealer. Thank you, Elsa! We definitely will come back for our next car!

H Hair

Me and my wife recently bought a Toyota Camry from Simon Sidhu sales manager at Northshore Toyota. He was great, no pressure, very professional, and knowledgeable. We love our car and the deal we got. I would highly recommend coming to this dealership for your next vehicle purchase. I will definitely be a repeat customer!

Dan Janda

We would like to thank Sam Nejad for keeping us in mind when we were looking around for a Toyota Sienna van. Sam was so kind that he contacted us when the right vehicle came in. He was very knowledgeable and professional in explaining all the details of the vehicle. He helped us in purchasing the Toyota van and got us a great deal, which made us both feel very excited and within our price range. Sam was very patient and caring as he walked us through the entire process. I will definitely recommend Sam Nejad to my family and friends for sure! Thank you Sam for everything!!! We hope to see you again!!

Mary Roberts

I had an amazing experience purchasing a RAV4 from JP Toyota North Shore. Thank you Charlie, Anisa and Pukhraj for taking such a good care of me. I definitely recommend to everyone looking to buy a new car (..and ask for Charlie to help you find your new ride!).

Sue Wragge

I recently purchased a 2017 Toyota Tacoma from Northshore Toyota, and could not have been more pleased with my salesman, Kourosh Kesh. He is young and fresh, and is genuinely excited and passionate about the vehicles he sells. He knows his stuff and if I happened to stump him with one of my many questions, he got the answer promptly. The service didn't stop once I drove off the lot. Kesh has been in constant contact to make sure I'm happy and address any questions I have. If you are thinking of purchasing a Toyota vehicle, I highly recommend going to see Kourosh Kesh at Northshore Toyota. I couldn't be happier!

Fariba Khorshidi

Lee Ann Stone helped us a lot for the financial service that we needed when we bought our car. She was very patient, caring and helpful. We did not feel rushed or pushed at all. I definitely recommend her.

rosita shahrokhi

My advisor was Mo .I was happy with him and I recommend this service to every one.

Mike Miller

Recently purchased a lease return VW. Our sales person Charles was very friendly and easy to work with. He wasn’t the most knowledgeable about the vehicle as he forgot to mention the previous damage claim until I asked to review the carfax. As well we weren’t aware the vehicle only came with one key fob and now it’s a costly replacement we didn’t anticipate. We should have done more due diligence but it would have been nice to know on the vehicle inspection report rather than when we’re about to leave the lot. The finance department was helpful although we had to suggest they run the financing with both our names as it got us a better rate. Seems like something the finance advisor would do automatically. Overall it was an O.K experience at this Jim Pattinson dealership.

Alicia Murray

Unimpressed with service. We phoned 5.5hours in advance to book an appointment to view a specific vehicle with Elsa Bai. Upon arrival we find out Elsa is not available anymore and 15 minutes after our appointment time had texted a colleague to take over. 30 minutes into our inspection that collegue is available to help, only to realise that there is no gas in the vehicle to do a test drive. That collegue then goes on a 20 minute expedition to find a Jerry can to put gas in the car. SUCH AN UNPROFESSIONAL AND UNIMPRESSIVE EXPERIENCE.

Cara T

This dealership will take care of you - from beginning to end! I just recently purchased two new vehicles from Sam Nejad who went above and beyond to make sure that I left happy and with exactly what I wanted. They are committed to delivering an exceptional experience for the customer! I would encourage anyone that is interested in purchasing a vehicle to visit Toyota North Shore.

Sandra Arde

I recently purchased a Toyota Camry from North Shore Toyota and Alireza took the time to give me all of my options and answering all of my questions. He was super honest, knowledgeable, friendly and respectful. This was my best car shopping experience ever. I will definitely recommend everyone I know in the future to got to him.

Gerd Sandrock

I had a very good experience dealing with this Toyota dealership during my recent purchase of a new Toyota car. Many thanks to my Product Advisor Charlie H. and senior staff for giving me a fair trade-in value for my old vehicle. Charlie is very professional, has good product knowledge, friendly, helpful and always replied promptly to my questions. Also many thanks to the Financial Service Manager, Anisa C., for her professional and pleasant advise on various options on how to maintain the longevity of my new car. In summary, I drove away, in my new car, as a happy customer. 100% Recommended.

W Yam

We just finished purchasing a new car from Sam at JP northshore Toyota. We had gone to several other dealerships around town searching for a good deal on a demo but the sales people seemed not motivated to sell us a car. Sam convinced us to make the effort to drive to North Vancouver to come and see him and we were not disappointed. We gave him the facts and he got to us a point where we could sign on the deal. He offered good service. He even offered to come into Vancouver to pick me up to pick up the car the next day since the car needed detailing and the lot was closing soon. The only reason we did not give him 5 stars is that we did not get the exact price we wanted but when does that ever happen. I would recommend coming to see him if you want feel that you received good service and that someone is trying to get you what you want.

Amy Zhang

my product advisor is Kevin Leet. He is such a professional and friendly person. He helped me to buy a corolla which makes me and my family happy. I would suggest him to anybody whoever want to buy or sell a car there to give you the best service ever.

Mark Wood

AJ & Paul in the service department take great care of my Tacoma, go above and beyond. Ken, Peter, Simon, Andy & Bernie in the front of house offer excellent customer service. The crew here are AWESOME to deal with!

Korral Hamm

A couple months ago my husband and I decided it was time to buy a car, we had a friend tip us off that there were good deals at the Jim Pattinson Toyota in north Vancouver. Before going in, we picked a car we liked online and talked to an agent back and forth. We decided that we were going to get it and now it was time to do financing. Leanne the financial advisor and Elsa went ABOVE AND BEYOND to make sure we could get financing for the car. I’m new in Canada and have one credit card for a few months so it was difficult but they made it happen. Just so you know not many companies will do that. A few months back we went to Chevy dealership on Maine and they were horrendous wasted hours of our day and not helpful or even kind . This was a much more refreshing experience. We went to go see the car on the lot and again Elsa and Leanne were extremely helpful and we ended up getting our first car! I would have it no other way. Thank you Andy, Leanne, and Elsa for being a fantastic team! I recommend anyone who is looking to buy, go here.

Anton Li

Update:Got my Prius from Jim Pattison I just recently got my Prius from Jim Pattison. Will share my experience. I thought to buy that car for long time, but when it just came I came and sit in basic level trim Prius and wasnt really exited about it. After a while I found I can get car what meet all my family needs - economy, safety, space and parking assist (what was helpful for my wife to feel confident on parking). We came at evening time really close to closing time as we dont have so mush time and meet our future agent Misha, I asked for test drive and he did arrange it in 2 minutes, he basically prepare car for us and we took a ride. He explained all advantages of car in really nice matter and we all felt in love with that car, as we want special color in special trim he was able to get us the one we want in a really limited inventory (actually our was last in Bc with that trim) and had feeling like we won bid war for house (some of you know that feeling right?). As I had really limited time they where able to fit me in schedule and fill up all papers including insurance for 35 minutes. I added rack in my list and Misha arrange installation for me. So I really impressed with selling department only one issue I have - I want dealership have best available trim on exhibition to touch - I understand it is a pain to watch cars to prevent people damage it and clean them up after...but I really want service department can catch up and bring their standards to Toyota brand and I am sure its happening know as I can see I have feedback about my previous Toyota. Service department is like your marriage - if it treats you fair will never be divorce. Have my Tacoma changing oil and after service found oil spot on parking space, after opening hood I found canister which was cut by my shaft and oil completely spray all around engine, when I came to Toyota they sent me to wait my turn...After manager of service came over and said that they known that lost oil can somewhere but dont remember where. I asked what they suggest he said we removed can and I can go - I asked if they clean all inside - but they didt i still have that oil inside my engine compartment, no bonus, no free oil change or something? so sad:( How can i trust Toyota know? Update :Toyota contacted me and suggested to fix issues, really appreciate and will update info as far will get there

Wai Sing Chan

Thank you for Charlie Huynh and you whole team for the service that I had received so far. You guy are wonderful. I really feel how you were working as a team to support one another. I am most graceful for Charlie heartful service and is moved by his helpful attitude toward my request. I would surely treasure my experience with you guy and would bid all of you good fortune and every success in the future. Regards WS Chan

Michael Tabyanian

Great selection, super knowledgeable, very clean, and fun experience. Ali was amazing. Definitely recommending to anyone I know. Thanks Ali!

Catherine O'Kane

Both Charile (main sales agent) and Denise (financial agent) were fabulous. Knowledgeable about products, helpful in offering additions that fit our needs, and non-pressuring. Thanks!

Running Diva

Please don’t believe all the fantastic reviews about this dealership. When I originally leased my Toyota a few years back I was promised and received a free oil change for giving this dealership a fantastic review. I’m sure there’s many more reviews like mine because of the same type of compensation. Fast forward a few years from then. I am finding it very difficult to go back to this dealership due to the customer service, or should I say lack thereof customer service. Nicole Sweet - financial manager - ha! - is a deplorable representation of this dealership - late for my appt (despite sitting at her desk eating chips with her door open) yet somehow I got blamed for booking incorrectly? Huh? Her attitude was atrocious - just took my thousands of dollars without even a smile or thank you. Afterward - I raised my concern with the general manager - Doug Lum - who really wasn’t much of any help. He quickly replied to my initial complaint and said he’d follow up and get back to me. Well a month passed so I recontacted Doug. Well - he thought Nicole’s manager was going to follow up with me. Effective communication amongst the managers is obviously lacking. Be all end all - I was offered something like $50 toward my next servicing in which I have to contact Doug first. I think not. It’s come that time where I need a service again but I’ll take my business elsewhere where I’m treated and respected as a valued customer.

Kirsten P

Can't say enough good things about Kevin Leet. My fiance and I were looking to trade in his vehicle for something more economical. Kevin was patient and very knowledgeable about their inventory. He was even able to answer questions about some of the vehicles we'd looked at at other dealerships. He was out of his way to help us find the perfect car, and gave us top notch service from beginning to end. Never tried to pressure us at all. Would highly recommend Kevin to anyone in the market for a new car.

Jordan Griffiths

Today I had one of the most unprofessional experiences here in my history of dealing with vehicle dealerships. Over the past winter I had stored my winter tires here and when I called today to pick them up, the parts manager (did not catch her name) was so rude that I will never be doing any further business or recommending this dealership to anyone in the Vancouver area. I had asked if I could pick them up at 5:30 after work to which she told me the shop was closed at that time (seems reasonable). I then asked what the hours of the shop were at which point she screamed over the phone at me “THE SHOP IS CLOSED AT 5:30”. Clearly I understood this from her telling me that they weren’t open at 5:30 when originally asked but she still didn’t tell me the hours of the shop. When I asked if they would be open at 5:15 she told me “that would be a stretch” and when I asked about 5 she told me “maybe” and basically hung up on me mid sentence. All I am trying to do is pick up my tires, it’s not rocket science to pull them out of the back and have them ready to be picked up.

Marek Suchonski

Buying car in Toyota Northshore was very nice and a pleasant experience. Location was beautiful, clean, well managed and people like Charlie Huynh, Product Advisor, that I had a pleasure to work with, made this experience smooth and rewarding. I would recommend Toyota Northshore to all of us in need of buying a car. Picking a new or used car is a significant decision but thanks to people like Charlie and his Manager, this process was satisfying, transparent and rewarding. Thank you Charlie, I will see you again soon.

mehdi madab

I liked the treatment of my good friend Mr. Moo and he did a very good job and delivered the car to me on time

Trisha Hinchberger

Special thank you to Kevin! Kevin made my buying experience much enjoyable! He was able to answer any questions and concerns I had. From the moment I walked into this dealership I was greeted with smiles and great personalities! I would highly recommend purchasing from Jim Pattison Northshore!!

Chris Thompson

I recently bought a 2015 highlander through Sam Nejad at North Shore Toyota. He was fantastic to deal with and made the entire process very easy. I liked that he was straight up with me and wasn't pushy. I'll be using Sam again in the future for our next vehicle and I'd recommend if you're looking for a Toyota to contact Sam. Chris

Greg Huxtable

Excellent dealership to buy at. Alireza and his wonderful manager Abe, treated my son to his first truck purchase (Tundra). They made the experience rewarding and memorable and we appreciate all of their efforts.

shehzad nawaz

Thank you Elsa & Anissa!!! You made the experience of purchasing my NEW Highlander 2021 excellent. I got a vehicle earlier than expected and with no hassle. The best buying experience I have ever had. It is nice to see people who make you feel like a valued customer even if it is your first time buying a Toyota. There is a lot less pressure and hassle when you walk into a Toyota dealership. My time is valuable to me and ELSA didn't waste mine. I would recommend friends, family and strangers to look at purchasing from Jim Pattison Toyota for a hassle free, enjoyable buying experience!!

Michael Tolusso

I just visited Jim Pattison Toyota. It was a very good experience. I met with Gary Jones and he was great to deal with. I never felt pressured or rushed and he made time to take me out for a test drive without booking one. He sat down with me and went through all the options available and never tried to push me towards something I wouldn't need. The experience I had at Pattison Toyota was way better than the Toyota dealer I visited in Burnaby. I have not purchased a vehicle from them just yet, but when I'm ready to pull the trigger I will definitely give them my business.

Michael Rothwell

If you inquire about a vehicle online, get told they don’t take deposits on vehicles (even when you work in the middle of the ocean and are off the next day) and then you arrive, way out of your way and just as you’re going for a test drive - someone runs out to tell the sales person the truck is already sold. Way to go. Quality service right there, will never be giving this dealer any of my money.

Celine Hsin

I just purchased a new RAV 4 here. Kevin Leet was very patient and translated everything to my mom in Mandarin which was a great help. He was very professional and honest which I value in a sales representative. Kevin even stayed late just to accommodate to our work schedule and gave us a ride to the dealership to pick up my new car. I highly recommend Kevin and Northshore Toyota!

Ellen W

if you want to communicate with the most handsome and professional salesman, go to find Mr. Charlie, you’ll be well served and impressed ! Remember, if you get any trouble in purchasing, go to find sales manager Mr. Ken Pham, you’ll be well served and satisfied ! Great experience, highly recommend this store

shahrzad motaghedi

My husband and myself bought a truck and a sedan from Kourosh.It was an amazing experience. He is friendly and committed. He does his best to satisfy the customer . He was so kind to put a box of delicious cookies in our new Tacoma. I recommend him to all my family and friends

Suhad Mardikian

We just recently upgraded our Sienna SE to the 2014 Sienna LIMITED AWD which we absolutely love! From the moment we stepped into Jim Pattison Toyota Northshore we were blown away by their superior quality of customer service. A friend advised us to see Simon and Harj and it was an absolute pleasure dealing with them. They really went above and beyond to get us what we wanted. We were treated like family and didn’t feel pressured or rushed in any way. They really are a “dynamic duo” there. They made the entire process so smooth and enjoyable. Overall, I really suggest the Jim Pattison Toyota Northshore location for anyone who is planning to buy a car and make sure to speak to Simon! 5 Star service all the way! VERY HAPPY CUSTOMER!

Chan Billy

I picked up my Sienna XSE yesterday and like it very much. Thank you Charlie Huynh provide the excellent services for me to get this car very shortly

Edwin Chete

A few days ago we bought a car from Toyota north Vancouver Automall. Our product Advisor Alireza Monemi was excellent right from the moment we met him. He provided a first class excellent service. We found him to be very warm, friendly and helpful. We were not put under pressure to buy. He has touched base with us after we've bought the car to find out if we were satisfied. We certainly will fully recommend him.

Sara

I purchased a second hand Rav4 2017 in June 2020. There were some scratches on the outer body, for which repair 3 to 4 times drop off was needed (Jim Pattison Toyota service). Final result was the partly removal of the scratches which doesn’t fulfill the expectations from the big well-known Toyota at all. unfortunately I have allergy to the dog and cat hair, 2-3 days after using the car some hair were found in the seams of the chairs so that due to this reason and interior door scratches I suppose that the last owner had a pet about which I was not informed. That’s not all and the main issue is that there are small flying insects inside the car which are really annoying and bothering as they are flying around and towards the face during drive. Customer service tried to clean the car twice with no success with no reaction on my feedbacks. Now I’m still waiting for longer than a month so that they arrange an appointment with a partner who can fix this issue !! As before no reply on calls or messages! To be honest I’m totally disappointed in Toyota customer service!

Rachel Skoda

I recently purchased a new Tundra from Jim Pattison Toyota Northshore. I am not someone who usually takes the time to write reviews, however, satisfaction deserves recognition! From beginning to end, I was treated with the utmost professionalism. Jake was a pleasure to deal with and very patient considering he answered all of our questions despite being there after close. The next day we returned and completed our purchase after the sales manager presented us with an amazing offer! If you're in the market for a Toyota, you best visit Jim Pattison Toyota Northshore and more specifically ask for Jake or Brian!

Rebecca Claffey

Just bought a 4Runner from Kevin Leet at Jim Pattison Toyota Northshore. Kevin has amazing knowledge of all cars and puts everything in terms you can understand. Did not felt pressured/pushed in anyway to buy the car. He was very patient and understandable. Will recommend to anyone buying a car to see him - 100% worth you time!!

Conan Holizki

I just purchased a Toyota Tundra From Sam Nejad down at the North Shore Auto Mall. It was the best experience to date purchasing a vehicle. Didn't feel pressured in any way. As long as I keep driving Toyota's I will be going to Sam. Thanks Sam. Greatly appreciated!!

William Yee

I had been looking for a new Toyota Tacoma with rare manual transmission for many months when I came across one at JP Toyota Northshore at the end of August. Unfortunately, by the time I got there the truck had been sold. My product advisor, Charlie Huynh then helped me build and price another one. We settled on a 2020 Tacoma double cab 6m in Voodoo Blue at a fair price. The estimated delivery of the truck from the US was for mid to late October. A couple of weeks later, Charlie informed me that the 2020 was no longer being built, but he was able to secure a 2021 model with no price difference. I was pleased with this development. I finally took delivery of the truck on October 30 and I'm very happy with my purchase. It was definitely worth the two month wait. Charlie was a pleasure to deal with and I shall refer friends and family who are in the market for a vehicle to him. Overall, a very good experience; well done!

Tracy C

We just traded-in our vehicle for a 2015 Highlander. Absolutely fantastic experience with Kevin Leet! Even far surpassed our expectation. He was professional, super patient, informative and knowledgeable, never pushy. We got a great deal and car. Thanks Kevin! Highly recommend Kevin to anyone looking for a vehicle.

Sheila Wagman

As a 1st time buyer I was very impressed with the service I received; I never felt rushed, all my questions were answered & appreciated the patience & kindness that was given. I just want to say thank you kevin, for putting me at ease & making my 1 st time buying a vehicle such a wonderful experience! I will definitely be coming back to Toyota for my next vehicle!

Natasha Savas

My boyfriend and I had the best experience with Toyota Northshore. It was our first time purchasing at a dealership and our first time purchasing a vehicle together as a couple. Kevin was incredibly patient, kind, funny, knowledgable, transparent and helped us determine the best vehicle with value for our budget and needs. We got a fantastic price and walked away feeling confident and excited about our preowned Taco. An extra shout out to Leanne who was FANTASTIC at helping us navigate and understand our financial options and giving us additional advice and support on our future investment plans. Her patience and extra care really made this purchase feel right. Raj over in insurance also took the time to go over our options and we had some great laughs and conversation while we set up our policy. Thank you to everyone at Toyota Northshore.. we would highly recommend them to young adults looking to invest in a vehicle.

Ben Atar

Last Friday I had an appointment. I received a very good customer service at reception. MO helped me with my service and it was a very satisfying experience. I recommend this branch to everyone. Thank you Toyota.

Paul Fripp

It was difficult to get staff attention, although they were helpful when I did connect with someone. They didn't have any of the cars I wanted to drive available. I was told I might need to wait up to 8 months for cars I was interested in. I appreciate the honesty but didn't leave me satisfied. It has made me believe I need to take my business to a different brand.

Phil Mah

Our experience at Toyota North Shore was top notch. In particular, Kevin Leet our sales agent was exceptional! Throughout the entire process Kevin was never pushy, responsive, knowledgeable, and transparent... just easy to work with. Our purchase went without a hitch and even post sale he has been incredibly accommodating. Thank you Kevin, Abe, and to the team at Toyota North Shore. They come highly recommended!

Chelsie Osmond

My experience with Charlie at the Jim Pattison Northshore Toyota was excellent. Charlie was very knowledgable and helpful in finding the perfect fit for me. The process of buying my brand new 4runner was effortless and fun ! Thanks again Charlie !! Chelsie

hamidreza nasr

Charlie Huynh, product adviser, at Jim Pattison Toyota Northshore, is very friendly and well-rounded. Customer satisfaction is obvious in his etiquette. The financial and the insurance departments are pretty fast and explain all the terms patiently. I do recommend it to every Toyota fans.

Gabriella Gutierrez

I bought my first car!! I would not have made this decision without the help and patience of Alireza Monemi (Ali). Upon meeting Ali, he presented himself with a positive energy and was knowledgeable with the car that I was interested in buying. He treated me more as a friend than a customer and was super patient with me when I was trying to make the decision. I felt that he had my best intentions at heart and made me feel so great when I finally decided to buy it. Ali’s energy and interpersonal skills are remarkable and I truly appreciated him in working with me and buying a car. If you go to Toyota, make sure to go to Ali!

MikeFromEnderby

No one likes to buy a vehicle from a dealership, right? Not this time. I haven't bought a vehicle from a dealership in years and I was pretty surprised at how easy and painless this was. I started looking for a Toyota Sienna AWD for my wife by searching the internet. I spotted one that looked promising at Jimmy Pattison Toyota Northshore so started by using their contact page. Pretty soon I was texting and talking with Ali and ended up purchasing a different van that hadn't even been fully accepted onto the lot as it was still going through mechanical. I then jumped on a plane and headed to Vancouver to pick up a van that I hadn't even seen yet. Ali tried to caution me that I was jumping the gun a bit but I was undeterred. It turned out that the van had a prominent scratch on one door. Ali said that they would fix it but it would take a week, but I wanted the van right away, so the dealership agreed to lower the price by an equivalent amount and I will take care of it a local bodyshop. Pretty fair I thought. Everyone I interacted with was pleasant, friendly, polite, and a pleasure to deal with. Ali was a terrific salesman and I feel like I made a friend. Denise came in on her day off to deal with the paperwork because I was from out of town, and Raj was super friendly and efficient with the insurance paperwork. The van was exactly as described, is a wonderful comfortable vehicle and my wife loves her van. She loved her 2010 Sienna AWD with 365,000 virtually troublefree kilometres and is lookinf forward to putting even more on her 2015 Sienna AWD Limited with 30,000 km. In short I highly recommend Jim Pattison Toyota Northshore and if you want a really pleasant experience, ask to speak to Ali. (p.s. Ali did not write this, I did. Mike Pasemko)

Reza Fazli

Thank you Mo for your wonderful reception and excellent services. Fast reliable as always. Thank u Northshore Toyota and Specially Mo

Travis Bell

The service was exceptional in a really busy time. Thank you Charlie and team for taking such good care of us. We are thrilled to be owners of the latest Toyota Tacoma!

David Gilman

My wife and I recently bought a 2015 Toyota Highlander from Sam Nejad. Sam was knowledgeable and straight forward. He worked hard to get us a good deal on our trade in and on our new vehicle. We were not hassled with extras and he got us in and out of the dealership as quickly as possible. Thank you Sam.

Colin K

I've had numerous bad experiences through this dealership. Mainly the service center is the culprit. They have overfilled my oil and due to the excess of oil slopped all over my engine bay stated that I have a leak. Not often that you can speak to the service department on the phone. They claim that they'll call back but never do. This is the type of car dealership that would rather make the customer feel under confident than admit that they can make a mistake. When I discussed with an employee that I might try to use another Toyota dealer they reacted apathetically and had no comment about my decision. Take your business to Destination Toyota Burnaby they know how to treat their clients and care about keeping them!

Rodney Teegen

We were greeted warmly and promptly by Charlie H. He was always there for assistance, but not too pushy. All the staff we met were equally as pleasant and helpful as Charlie. Would recommend 100%

Janell Hilton

My purchasing experience was very enjoyable and I didn't feel pressured, but was presented with the facts to make a good decision. My Product Advisor was warm and friendly, as were the other staff involved in the purchase. I would recommend Jim Pattison Toyota to others interested in purchasing or trading in a used vehicle.

Mehdi Baghdadi

My father purchased a car back in April that he was not happy with. After months of going back and forth with the sales department, we got nowhere, which I can understand because a salesman has limited authority. I got a hold of the General Manager, Cooper Shantz, he was very apologetic about our experience and was able to find the right car for the right price for my father. I can't thank you enough Cooper, you truly made him happy, and that's all I have wanted, to see my father happy. I thank you from the bottom of my heart and look forward to doing business with you again.

Josh L

I purchased my car at Northshore Toyota. It was a pleasant experience. Staff here are friendly, patient and helpful. Mr. Frank Fayaz is the product advisor who helped me with the deal. Frank has a cheerful personality with a good sense of humor, who works with professionalism and cares for the detail. He made sure that all my questions were answered. Highly recommended.

randi h

Until September of this year, my two previous vehicles were pre-owned Toyota Corollas, and I had them over a span of 30 years. I am so impressed by the longevity of Toyota vehicles that I was determined to purchase another Toyota. Joseph understood I was going from a 25 year-old car to a brand new RAV4 and was patient and understand with all my questions and concerns. I highly recommend Joseph and the North Shore dealership. I also want to recognize Anisa for her patience with me regarding the financials. And by the way, I am still learning about everything my RAV4 can do.

Daniel Morales

Normally my experience when buying cars has been a hassle and stressful. That was not the case at JP Toyota North shore. My sales person, Perry, was kind, knowledgeable and gave me a fair price on my trade in. Lee Ann was extremely helpful. She gave me really good financial advice, and unlike most dealerships, I had a pleasant experience in the business office; I was not pressured to buy any unnecessary extras, I was recommended to get only what I truly needed. JP Toyota North shore showed me that buying a car can be a stress free and positive experience.

Morvarid Benam

I bought a used car from Sam Nejad at Jim Pattison North Shore Last night. Sam was well groomed and professional. He greeted me in a personal fashion and as I was a new driver and that was my first car, Sam helped me a great deal by asking me relevant questions to find out my need and my budget. Sam demonstrated a genuine willingness to find a suitable car and a good deal for me. He was attentive throughout the service encounter. He actively listened to me and I felt comfortable asking him questions. Sam was knowledgeable and answered all my questions with ease and he got me a great car within my budget. After he closed the deal, he thanked me for my business and invited me to return. I was treated in such a manner that I felt valued as a customer. I would definitely return to the North Shore Toyota dealership for my next cars and would recommend it to my friends and colleagues.

Andrew Kummer

I have now owned my new Toyota Tacoma 4x4 TRD Sport for 2 days... I absolutely love it! Thanks to Sam Nejad, from day 1 to the day I drove away, Sam was courteous, respectful and knowledgeable on every detail in regards to my questions and concerns. He put the "extra touches" on the service he provided so naturally - I believe he truly enjoys his vocational duties. Sam spent an ample amount of time explaining, showing and walking through the various options of my new vehicle in the parking lot, even as the dealership was closing up for the night and shutting of the lights! He in no way made me feel rushed or liable of time. If you need an experienced, friendly and hard working individual to assist you in obtaining a new vehicle, Sam Nejad is your man! I will definitely seek him out in future purchases as well as refer him to my family and friends! Kudos, Sam and thanks again for all you did, man! Andrew

Mohammad Akbar Abadi

Super amazing service place . Mo was very helpful as my advisor . They are a good and trust full team work . I recommend this service . To every one and again . Tanx mo .

AJ sin

The sales person Elsa provided excellent customer service. We bought Sienna 2020 here. Elsa helped us get the car much sooner than other Toyota dealers in Vancouver and Richmond. Always put our interests as first. Definitely recommend Elsa to everyone if you are looking for Toyota.

ASHKAN RIYAZIMEHR

2days ago I went to TOYOTA JP(North shore) and I leased CHR , I found """ Sam Nejad """ and he offered me a great deal he was really professional and helpful , he explained me everything patiently. I strongly recommended speak with him if you are looking for vehicle.

Benjamin Field

Charlie Hyunh was a pleasure to do business with, being very hospitable, informative, and professional during the entire process. Happy to recommend him and Northshore Toyota to anyone looking to buy a car.

Ian Stanley

We had the most pleasant and productive shopping experience working with Kevin Leet at Jim Pattison Toyota, North Shore. We dealt with him from the beginning to the final purchase and he was responsive, very knowledgeable and helpful. Kevin answered all of our questions and listened well to our interests and concerns as we went through the decision-making process. He responded to all email quickly and opened his schedule to spend lots of time with us when we returned the second time for my wife to test drive the car. Kevin has a very effective way of introducing new information in a timely and reassuring way and making sure that we weren’t overloaded at the beginning with all of the unique features of our Prius. Instead, he took us step-by-step what we needed to know, when it was relevant in the context - e.g. prior to and then when actually driving the car. In this way, he ensured we were comfortable each step of the way. I would recommend Kevin highly to any perspective buyer and we both appreciate very much his professional and skilled approach to working with us.

Tegan Leigh

Just purchased a car from Charlie! Extremely impressed with his customer service. A pleasure to deal with. So far very happy with my new RAV!

Sanaz

I had a very good experience with Toyota North Vancouver. Nice staff. Dave in the “Parts Section” was so helpful, very polite and patient. ????????????

J X

I got nothing but good things to say about Jimmy Pat Northside Toyota. I was greeted warmly by their receptionist staff and my sales advisor Igor Benyuk was both helpful and professional. What really won me over was the sales manager Simon Sidhu. Simon was genuine , attentive and really solidified the deal for me. I ended up leasing a corolla that perfectly suited my needs. These guys are amazing!

Minka Andric

Kevin Leet were amazing to deal with. He took the time to make sure I had the best financing with a vehicle that is perfect for what I need, I will be back the next time I need to purchase a vehicle and highly recommend them to anyone looking to purchase a vehicle. Courteous, respectful and complete service all around,

Andy Su

Elsa Bai helped me landing on a new Sienna, excellent service, highly recommended.

papillon Croisé

I had sent messages to the dealer and had been given answers that were incorrect on the vehicle such as asking if there were power mid windows, was answered yes and found on the lot that that was not the case. What compels me to write this review is the fact that when I came to the dealership to see the vehicle I found garbage in the vehicle and it was filthy and smelled like dog as soon as I opened the door. Truly shocking, I was not expecting such a lack of attention from a dealership with such a big name. The sales man tried to tell me it was certainly because the vehicle had just arrived on the lot. I informed him that the add had been up for 8 days!

Peter Hill

OK, I will admit that I find shopping for new vehicles and dealing with sales people a less than ideal experience. That is until I met Sam Nejad. The BS was minimal and the pressure was non existent. I purchased a brand new Tacoma for my company and after selling my personal vehicle I ended up buying a used vehicle for myself. There was never any pressure and Sam helped me get the best deal on both vehicles. I like his integrity so much that I have him keeping an eye out for my next desired purchase. Thanks to Sam and everyone else at JP Toyota North Shore for 2 great buying experiences (so far).

Ryan O'Keeffe

I have been dealing with Toyota Northshore for the past 6 years. I have had two three year leases and I just started another new lease. A beautiful 4runner SR5. One of the main reasons I come back is Charles Wu! Charles is so helpful, knowledgeable, professional and polite. He is a pleasure to deal with, and he takes great care of me. I look forward to dealing with Charles for many more years. Thanks for your great service!

Paolo Caputo

The individual with whom we were dealing with when we bought our Honda Pilot was the most PROFESSIONAL sale associate I have ever had experience with. Charlie Huynh completely went out of his way to welcome us up until to the final moment before leaving. Since my wife and I traveled from out of town, upon arrival he noticed the Van we were trading in and instead of coming to us, he got the Pilot parked it in the front and made sure it was ready for us and then proceed to come and introduce himself. This was nice because the time allowed Shari and myself to stretch our legs. Once the introductions were complete Charlie directed us toward the Pilot, where he thoroughly demonstrated his knowledge of the vehicle and answered all our questions. He took his time with the details but also allowed us to view and inspect the future purchase. After the test drive, we sat at his cubical and went over the trade in value of the van to which his professionalism shined! In my life time I have purchased 7 vehicles he was the first associate who actually went onto Autotrade and CarGurus to see what a fair deal for the Van. At this point he asked my thoughts on the value and then went to the sales manager. What associate researches a trade in for the customer except for a great one!! After the deal was done and we went over to financing, Charlie had the Pilot washed again. What surprised both of us was that before giving us the keys, Charlie put on rubber gloves and proceeded to go over the vehicle and wipe everything down again. He even did some spot waxing like the headlights, tires, bumpers and inside the doors. Both Shari and I can not say enough about Charlie Huynh and his Professionalism.

Jonathan Y

Paid stealership prices for an old Prius hybrid car battery. At least it included labour and installation.

Ryan Hiew

We decided to pop by the automall and was promptly introduced to Sam who would help me out through the entire process of purchasing a pre-owned Honda Civic. Not only was he nice, he was an honest guy and I really appreciate that he would go out of his way to help me out. He was great in being negotiable with the price of the vehicle and was understanding. I will definitely come back or recommend a friend to drop by and see what they have to offer.

Mike Whitehouse

Highly recommend Charlie Huynh @ Jim Pattison North shore Toyota as a product advisor ( salesperson) made the task of buying a new Tacoma a pleasant experience.

peter baxter

We found ourselves under time pressure to purchase a reliable second vehicle. Sam Nejad was incredibly helpful and understanding of our situation. We always felt we were treated fairly and never doubted Sam's commitment to work on our behalf. We wouldn't hesitate to contact Sam for our next vehicle and would highly recommend him to any other patrons in the market.