Reviews of Infiniti North Vancouver (Car Concessionaire)

Joshua Plaw

Great staff particularly Patrick Hauer, who goes the extra mile. He made the process easy and pressure free. I am fully satisfied with my experience at North Shore Infiniti.

Dave Gartner

What a wonderful experience at Infinity North Vancouver!???? Cheers!

Robert Major

Excellent service

Arvind Sharma

My experience with infiniti north Vancouver is not that great. Doing cheating with customers. Promises and lies . Once you sign the docs you are gone . Delivered me the vehicle with the dents and without detailing. Big promises but waste of time. Never recommend. Don't go to Jorden and Sean . Arrogant !!

Marja Smith

Michelle and Nick in the service department were both super helpful and friendly. Michelle got me a rental car in less than ten minutes when a colleague (who shall remain nameless) forgot to book my much needed loaner car. My car is spotless and running great. They didn’t gouge me on parts or price. I’ll be back the next time I need service, no doubt about it.

叶月

This is the first time I write a Google review because I'm really disappointed about the service from the Finance Manager Jody Frazer. I waited her for an hour just looking for a chance to get to know the details of lease transfer. When I finally meet her, she seems bored of saying any word . And doing other things. I asked other Infiniti dealers and I know she was gaving me the totaly wrong information . The reason why she talked me like that just because she's tired of saying anything and just wants me to leave. So I end the I min conversation and left. I wouldnt do any finance or lease things with a dealer has a finance manager likes this.

Catherine Atkinson

We loved our experience here!

Esther Nguyen

Patrick in sales will take good care of you!

Roc Bubel

I would not nominally leave a review (unless it was a bad one) after less than a month from purchasing a new car. However, I'm so thrilled about my new Q50 and the buying experience at Infiniti North Vancouver, that I'm going for it and lets hope that the thrill lasts and lasts :) Its an amazing car and it rivals the higher priced Japanese and German competitors without question... and I drove them all before buying. Purchasing a new car can unfortunately be a stressful experience but the team at Infiniti North Vancouver were wonderful to deal with. Patrick my sales expert, Ron the business manager and Adam the sales manager all worked together to earn my business. I went to two other Infiniti dealers in the lower mainland, and North Van got the sale. The after sales service will now be key to my great experience lasting, and so far so good and I'm very pleased. I highly recommend this dealership and most definitely the Infiniti Q50!!

Marshall Magsam

Went to get key code and pin for my car. I lost the last key. Got the code and was told how to get pin from car since dealership cant give out what is rightfully yours to begin with

Rose Zolhayat

Although I had previous bad experiences dealing with sales and service depts of this dealership, yesterday we purchased another vehicle for another family member from Nissan/Infiniti and happened to deal with Adam- Sales Manager. He was extremely professional and offered us an exceptional deal! I hope my experiences will be good going forward since we will be dealing with this dealership for a while.

Ryan Smith

Sam got in a yelling match with my wife while I used the washroom. I am shocked at his professionalism.

Osman Malik

I recently purchased a car from infiniti North Vancouver, and was delighted with the product, service and personnel. I particularly enjoyed dealing with Patrick, who was open, honest, knowledgeable and went the extra mile to help me in every way. Thanks guys!

Gabe Bona

Called me to let me know that at the end of my lease the only way for me to buy out my lease was if they bought it for me from Nissan Finance then resell it a few days later after a mandatory Provincial Safety Inspection. Suffice to say this is all BS - verified with Nissan Canada Finance. They just wanted to make some quick dough I guess. Perhaps they made a note on my file that says "born yesterday"? Who knows, but this was a pretty laughable attempt at conning me. Sorry bud, no cigar.

Nathan T

Bought a used Toyota Venza here last night. Can confirm, would do again. Stefani and Jodi: - Stayed at the store for 12 1/2 hours in order to: - Handle our paperwork on our schedule - Facilitate our ICBC insurance transfer - Kept the doors open for the people who arrived to buy our old car, which wasn't even sold thru North Vancouver Nissan - Stayed around past 9 so that ICBC could finish up their insurance transfer with the people who bought my old car They went the extra mile to help with stuff that wasn't even their responsibility. Because of their help with this, I saved $10,000 vs the other car I was planning to buy, and got the colour I wanted. Good people here. Edit: 1 year later, still going strong with no issues. I'm on a road trip to Kamloops and my car is parked outside in -13 weather but still starts in the morning because they put it thru the shop and put in a new battery before I got it. Really appreciating that right now.

Zhang Mavis

We’ve visited all the other Infiniti dealerships in Metro Vancouver, Hamid at Infiniti North Vancouver is the best! Hamid was professional and resourceful since our initial email communications, and he’s even better in person. He respected our time and greeted us outside upon arrival, had the test vehicle sanitized and most importantly, he gave us a good deal that no one else could even compare. We are very happy with our purchase, highly recommend!!!

Mitch Lennox

Ask for Nat he's the man!

Sherry Shi

Absolutely wonderful experience. Staff are all very knowledgeable and efficient and very eager to help! Hosein was diligent and very friendly and approachable and made sure we got a good deal. We can't be happier with our new car!

Lina Morrison

Nat has been super helpful and very attentive to our needs. We needed to find a small car to fit our budget and he was very patient and helpful throughout the whole process to get our Nissan micra

David McAdam

Friendly service with a loaner vehicle. There was a repeat issue for which there was no charge plus the oil change was provided for free (because of there was a repeat issue). Customer loyalty reinforces.

gaynell brown-john

Thanks so much Greg Balderson in helping me find the best Infiniti vehicle for me!!! I was so impressed with Greg’s knowledge of vehicles, his sincere interest in learning my driving habits, budget etc. , and his passion for Infiniti/Nissan vehicles. With this info he was able to find the best vehicle for me an amazing used Infiniti QX50 which I am truly happy with. Also important to me, he didn’t treat me like a “woman who didn’t know anything about cars” and he was able to find the best vehicle for me without up-selling ... in fact my vehicle was less than the original vehicle I was looking at which meant a lot given my budget. This is why I highly recommend Greg to anyone looking to buy a vehicle at North Vancouver Infiniti as I know Greg will find the best vehicle that fits you and you will love it! Thanks Greg and also to Dave for my amazing mags, Ron, Sean and Kam.

Mike Jaring

I do not often write a review about establishments but my experienced dealing with Infiniti North Vancouver is way beyond what I expected. Just upon entering the building, you will be greeted by the staff with a big smile and enthusiasm and will assist you in the best possible way they can. Your question will be answered by the knowledgeable sales persons that specialized on those products and will give you the best honest response and will find you the right vehicle for you. At the end of the day, you will feel that your needs was met on finding the right vehicle for you. From the front desk, to the sales department, finance department, service department and even the General Manager, KOFI ASANTE and my sales specialist, RENE GALLARDO, have exceeded above and beyond service that a customer could possibly get I would definitely recommend this store to everyone. KUDOS.

Farhad J

Recently had a very positive purchase experience with Pat Hauer who went beyond the extra mile with my uncle. Pat spent close to 6 hours over two days providing my uncle with a comprehensive overview and tutorial of his new QX50. Not only was he patient and knowledgeable, he was friendly and relaxed the entire time - never felt any pressure - would recommend.

Eitan&Nicole Israelov

I had a wonderful experience purchasing a vehicle. Amir was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. Thank you Amir!!

paul joyce

The only place I would trust with my Infinity. They even Ensure I get a ride home

Tom Beattie

We had a really positive used vehicle experience at the Regency Nissan. My wife and I were assisted in our search by Mike Jones, who listened to our preferences, made an appropriate vehicle recommendation, and took us for a test drive. After searching the whole of the North Shore Automall to get an appreciation for the alternatives available to us, we returned and negotiated a fair price. Mike followed up with a phone call the week after our purchase to see how we were doing and if there were any issues. At that time everything seemed perfect, and when a small issue (a slow tire leak likely in place when we purchased the vehicle) surfaced a month after our purchase they took care of it swiftly and without charge.

Jagjit Banwait

Great experience, Nat was really help us get a great deal. Thanks

AJ EYS

One of the worst dealership I ever seen in my life. They find a car I pay the deposit and I suppose to pick up in few days, they call me an hour before to tell bad news the car is different than the one you pick sorry there is no car. What!!!!

Shabbir Nanji

Good service and pleasant people to deal with.

Megan OE

I had an excellent buying experience at Infiniti North Vancouver. My salesman, Rene Gallardo, went above and beyond to make sure he got me the best value for my vehicle and ensure I was happy with my purchase! He is always available to answer my questions, even now that the sale is complete. General Manager Kofi Asante was also very helpful and accommodating. I highly recommend both Rene and Infiniti North Van! Thanks for the awesome service!!

Brandon Lane

I had a great experience with Geoff Rosales buying a new Q50 at Infiniti at the North Shore auto mall . Stress free, very kind and very accommodating. Go and see Geoff and you will be in good hands.

Joyce C

I recently purchased a brand new Q60. Padraig Jordan was awesome to deal with. He was super friendly and answered all my questions. Even after I had picked up my car, he was always just a text away when I had questions. Highly recommend Padraig if you're at North Vancouver Infiniti.

Degol Tedla

I had a great experience Nat was not pushy sales person all my questions were answered. I would definitely recommend North Vancouver Infiniti and Nissan.

Mehdi Gholipour

I had a very pleasant experience at Infiniti North Vancouver working with Kam Bagheri and Patrick Hauer. They were very friendly, informative and honest and made the whole experience of purchasing my new Infiniti a pleasure. I will be recommending them and the dealership to my friends and family whenever they need an Infiniti vehicle.

Harpreet Dhillon

Was great .helpful staff.

Kevin bradley

Hypothetically speaking do you guys provide insurance for your loaner cars in case your customer got into an accident ? We got a so called new lease car from you guys only to realize there has been a 2000milage on it and with an en engine light on, gave us a loaner for couple of weeks which we got into accident in and they made us pay the full repair payment for almost 5000 and saying their insurance won cover it, none of this would have happend if we got a new car from the beginning not a cheat with problems. Forcing us into a contract plus making us pay for the accident.

Susan

Bought an InfinitiQ60 from the tag team of Rene and Kofi. They were caring, helpful, likeable and fun! And it's clear to me from these two that there is a strong desire to please...and develop lasting customer relationships. And that has not always been my experience in dealerships over the many years of acquiring new vehicles. So hats off, and thank you gentlemen!

Grace Pleños

Phenomenal service. Mohammad was exceptionally professional, he always made sure to answer all my questions. It took us awhile to decide but he made it easier. Jody and Ron are excellent very easy to deal with. We are truly happy with our purchase and experience.

Spencer Giles

I recently purchased a pre-owned vehicle from outside of BC because North Van Infiniti had best price hands down on the exact model I wanted, even after the cost of freighting a vehicle to Sask. Buying a vehicle sight-unseen is a scary prospect to begin with, but Andres was super attentive to all of my questions and concerns and gave me confidence in my purchase decision without feeling pressured at all; definitely a trustworthy guy in an industry where that seems to be rare. Ron and Andres together made the seemingly difficult process as simple as signing the dotted line and waiting for delivery. I would highly recommend dealing with them, and I may be a return customer in the future.

Oliver J

The service staff (Brandon looking at you) is awesome. I didn't have an appointment, and they still helped me out over their lunch break. Really really outstanding customer service. I will definitely be bringing my Infiniti back, and highly recommend Infiniti North Shore to anybody. Thanks again!

Nick Fulcher

I’ve had the pleasure of interacting with Rene G. When I stopped in to look at the vehicles. He was extremely knowledgeable about the products and did not pressure me with crazy sales tactics (I usually walk out), longest I’d spent in a car showroom.

kcdimsum

We recently bought a Q50 with help from Nat Berthane. It was a very positive experience. Nat was expertly able to match the perfect car to what we were seeking. He was very knowledgeable and sensitive to our needs. He did more than necessary to make the entire experience easy for us. The staff worked well as a team. We were able to meet the service rep and the detailer and we feel confident that good service will be done here. We highly recommend this car and this dealership. kc

D S

Excellent service. Recently got a new QX50 and dealt with Mohammed . He was very sincere and honest in his dealings. Would definitely come back for another vehicle. Great staff.

Ck Thomas

Excellent service????????????

David Cline

Lower mainland Infiniti dealer to go to. squeezed me in to a busy shop schedule to accommodate an out of towner and take care of my problems. Service department informed, knowledgeable and friendly especially Neda Atefat. Above and beyond with getting my vehicle back to me and the wash was a nice extra touch.

Stephanie Bolton

I had such a great experience at North Vancouver Nissan! Amir and Donald on the Sales team gave me a great deal on an even greater car; Ron in Finance made it all happen seamlessly; and Irene in the office made my transaction comfortable and cheerful. I'll be back!

Pravallika Daggumati

Nat was a pleasant to deal with. I would definitely recommend North Vancouver Infiniti

Tanya Silver

My experience was simply great. I came in super stressed, already considered different vehicles and could not make a choice. I have to admit I am very picky. In Roman I found my perfect sales person. He listened to me for 3 min and suggested a vehicle that I would never even dream of as I thought it's out of reach financially. Roman is an amazing sales guy, he is in love with the brand but also understands people. Him and sales manager Kam took all my stress away and made the whole process smooth and actually enjoyable. I can't describe how happy I am with my new car. At work our staff and even my managers totally amazed and fascinated by my new car. If you are in a market for a new vehicle I do not just recommend, I urge you to come to North Vancouver Infinity and Nissan. They are true professionals, you will never have to or want to go anywhere else.

Kiran Gill

Extremely dissatisfied with the service Infiniti has provided. I bought a new qx60 Infiniti truck in 2016 with extended protection with first Canadian which is 3rd party protection.I know have rust on the inside of the door jam. I paid for the highest protection plan platinum. Now Infiniti said go ask them and they claim to only cover where product is applied. How is the general public suppose to know where the product is applied. This is so disheartening because I have been going back and forth. The insurance company says talk to Infiniti, Infiniti says talk to first choice. There's nothing in the contract stating what portion of the vehicle is covered only mentions covers areas where product is applied. ***BUYER BEWARE**** DON'T BUY 3rd PARTY PROTECTION******. They make it sound to good to be true and that's exactly the issue I'm having!

Indroop Virk

The manager doesn’t even know how to talk to a customer, found him very rude and try’s to rip the customer off. Avoid this place at all costs.

Kelly Skuse

Most painless vehicle purchase I’ve ever had. Great offer for trade. Minimal upsell at the sales office and every sales person I dealt with was accommodating, friendly and fun to deal with. Thanks Nat, Amir and Ron for a great experience!

Mike Zhang

Excellent service

Arvin Sha

Don’t trust these guys Sean and Jordan, hide the vehicle condition, lied to me , made fake commitments

John Seaward

I don't normally write reviews but after my experience in Morrey Infiniti in Burnaby I felt compelled to write this review and let owners know about the lack of competence in the North vancouver store. Coffie the sales manager is clueless about doing business. He has no idea how to treat me as a client and make the deal happen. I went to Morrey Infiniti in Burnaby and my deal took less then 20 Min. Don't waste your time here. Go see Ken Tang at Morrey in Burnaby for the best deal haggle free and a 1st class experience. High price, low trade in value this guy coffie thinks I was stupid. Trying to take advantage of me. Absolutely DISGUSTING, you should not have a Sales Manager employed who doesn't know how to treat a client and for him try to look me in the eye and lie to me. I won't even bring my car there for servicing. Avoid at all costs. Morrey Infiniti is just 15 mins away.

James Bennett

I was interested in purchasing an Infiniti. I went with Heidi for a test drive around the North Vancouver Automall. She seemed very honest and caring and was able to answer all of my questions. I LOVE my new Q50! Will recommend Heidi to my friends.

Synues

Professional Scam artists are work! I ran away from another Inifiniti Dealership, thinking these guys would be better. Took my car in for a very obvious rattling noise from the muffler. After $2000 worth other Must-do suggestions, I trusted their "Expert" diagnoses to replace the muffler. The moment I turned-on my car I noticed the notice was still there as if no one bothered to look at it. I confronted the sales associate who was extremely nervous as I had caught them red-handed after seeing my car on the hoist The technician fixed the MAIN problem in 5 minutes with a clamp on a loose heat shield. Requested a refund from Tat Prasad, the service manager, who neglected my 2 calls, and email from 2 weeks! He agreed to a full refund, then changed his mind with a "Sorry" and no other explanation. Delusional, incompetent and clearly irresponsible service and management. I will never step foot in a dealership for service.

Haith, Dr. A.

Is you need a good and diverse sales specialist to cater to your needs and desires, speak to Rene. He’s patient and has a good eye for detail.

Salvo Barrale

Special thanks to Dave Port at the Service Department, very professional and very kind and helpful person. Thanks Dave !