Reviews of Carter Chevrolet Cadillac Buick GMC Northshore Ltd. (Car Concessionaire)

Keith Williams

Knowledgeable staff and thorough in maintenance department. Will explain at your level of understanding, be it little mechanical knowledge or experienced. Began maintenance on time and finished early. Autobody is also very helpful, precise, and flexible. Parts were delayed resulting in overall repair delay but they were helpful in offering a vehicle to keep my business going while the work truck was in the shop.

Maureen Moyls

The staff in their service centre go above & beyond! Always have a pleasant experience!

Randy Gatzka

Carter Chevrolet repaired my car, and kept me informed all the way thru the 2 day repair.

doreen mcbride

****HORRIBLE TREATMENT AT THIS DEALERSHIP, AVOID THIS DEALER AT ALL COSTS, THEY TAKE ADVANTAGE OF SENIORS!****** Purchased my Aveo from this dealer, had all major services done by this dealer. Yet at 75K kilometers my timing chain breaks and even the tow truck driver knew what the issue was right away. Despite thousands of owners complaining of this same issue online and a class action lawsuit underway, Carter’s only option is to replace the engine for $4K at the customers expense with no warranty! The dealership was told to not do any work. We decided to scrap the car and were then presented with a $180 bill by the service department for “diagnosing the problem” even though we told them what the problem was when we brought it in. Even the tow truck driver thought it was disgusting that they charged us for this. i will never purchase another car from them and encourage all seniors to beware as they take advantage of seniors!

Eddy Chau

Great service

Ramses Romero

I have been there a couple times and the service has been excellent. The parts department and the service department have been very helpful. Eric M. was super knowledgeable regarding my new Bolt. I came back today and the service was just as good as last week’s.

Russ F

I have always had a good experience with Carter GM North Shore.

Jacqueline James

It’s always a positive experience going to this dealership, the staff are happy, patient and clear when explaining any questions I have. Plus they have driven me home or another location to wait.

Bernadette Nahanee

Thanks Damon and team of Carter GM for assistance for the purchase of my new car. Damon went above and beyond to help make it all possible!

Taxmaam Taxmaam

I have only used Carter Chevy for the service on my 2009 Cobalt. The prices are fair, their service is excellent. I have ALWAYS had a very positive experience from having my car serviced here and as a result have never had a major problem with my car. I am sold - it will always be Chevy's from now on and only get it serviced at the dealership!!

Juhli Conlinn

Great thorough, service

Garth Sylte

Friendly knowledgeable staff and a great selection of vehicles!

Amin

Thanks Mike, You are the best of best. Highly recommend to everyone. Best customer service ever????????????????

Dave backeland

Had issues with the sales people but in the end management made it right. Too bad it had to go that high. But management appears to want to fix it if they know about it. Give them a chance

Robert Burton

What kind of a dealership employs people who post the same car on Craigslist every 4 hours for days on end? Nino, you should probably stop doing this, it makes you and your dealership looks desperate and unprofessional. It also takes up a lot of my time flagging each and everyone of your 27 ads for an over priced 2008 Corvette.

Doris Garbe

Bad customer service and they are not going to be able to make a payment on the things you need

Darryl Marlatt (Whœ)

Extremely helpful and knowledgeable staff, very impressed by Carter Chevrolet North Vancouver ???? ???? ???? ???? ???? ???? ????

Roberto Rosales

They took an hour to check that my front exhaust pipe had a hole. Charged me $150.00 and the quote to fix it was $500.00 Rip-off and the service is so bad they make you feel like you got no other option. Luckily a friend recommended Midas and they did the job with all brand new parts for $150.00 parts and labour included. I am never taking my Chevy to the GMC carter brentwood. And as soon as I sell this car I’m never buying a Chevrolet. Next time anything but Chevy.

David Kang

My wife and I were well taken care of with our visit to Carter. We are happy with our purchase and happier with the personnel.

Timbo Alogo

We purchased a 2018 Volt Premier. The car is absolutely lovely. The sales agent and purchasing department were excellent. BUT....the nitrogen tire "option" was an exorbitant rip-off. I'm sorry! I know of no other term for something that costs a lot, was not asked for, and has no discernible benefit (BTW, I'm a commercial pilot, so I know about nitrogen in tires more than the average person). I would happily shop here again, but I would be vociferous about removing nitrogen from the tires and putting in air and saving $598.00

Buddy Cardinal

The service was done with professionalism, transparency and timely. I was a little disappointed in seeing a line of brand new Cadillacs, trucks including my own Denali to get work from a reliability stand point waiting to get work done. Shuttle rides can be busy, so Uber can be an additional cost if you can’t wait. The employees were kind! The four star was from how big the line up was for new GM vehicles needing work done.

Alex Porkhun

Carter Cadillac always accommodates my needs and exceeds my expectations. The last couple of times my contact in this dealership was Mike Mcintosh from the service department and he was just excellent. I live in Whistler and coming to North Vancouver to get my Escalade serviced is not always easy taking into account my busy schedule and time restrictions. Mike understands and accommodates it with always having a nice rental vehicle ready for me , so I can do stuff in the city meanwhile. It is very hard to come across this mixture of experience, outstanding professionalism, understanding and positive attitude that Mike demonstrates every time I visit this dealership. Well done and don’t stop improving!

Blitz Team

Excellent service- every time.

Dan SAWORSKI

I am not "Brand Loyal" and typically purchase a different Make/Model each time I purchase a new vehicle. That being said my spouse is looking for a new 2018 Jeep and frankly there is no reason I would ever purchase another vehicle from Carter Dodge. Sales staff demonstrated a lack of product knowledge and clearly did not follow direction regarding the requests made by the purchaser regarding the terms of the purchase on a factory ordered vehicle. As the purchaser I almost walked on the deal but did not want to see another client driving the vehicle I specifically configured. Due to the delivery date I actually had to place my brand new vehicle into storage or allow Carter Dodge to store it pending the requested delivery date. I can say this was the first time in my life I drove away from a car dealership with a brand new vehicle and was pissed off instead of happy with the agreement I had made. Well simply said that will never happen to me again.

Yan Frenkel

Great service. Amazing management. Fast service and great prices.

Brent van der Lee

Professional and quick service.

Eva Zilic

My service experience is always efficient and pleasant when dealing with Carter GM. Friendly knowledgable staff, convenient transportation, needs met and explanations of work done on my vehicle is guaranteed.

Michael Casinha

Awesome service and great people. Very accommodating to my schedule and fast shuttle service.

Randy Dyck

Great place to buy and car or light truck. Knowledgeable sales people.

Elena Bitelli Ravenhill

Ninno was great and very accommodating! Heather was delightful. Would reccomend a visit to them if one is looking for a car new or used!

Grégoire Fréalle

(Translated) An available team, efficient, extremely professional. In complete confidence. (Original) Une équipe disponible, efficace, extrêmement professionnelle. En toute confiance.

Hank Schut

My experience during my purchase and follow-up service is excellent... salesman knew his vehicles... all paper work done is the way you would expect. :) The service department always goes an extra step... IE. full description of service needed and done, vehicle was always washed and cleaned after service, great valet service... door to door... with a smile. I highly recommend purchasing and servicing your vehicle here. Oct 17 2018: Just go my snow tires installed... as always... great job! even wash and cleaned the insides. :)

Francesco Renzitti

The paint job they did looks great. A couple of issues came up but that were frustrating but they were taken care of above and beyond. Thank you for making it right. This dealership has a great General and Service Manager. Francesco

Ken Shewchuk

I just bought my 3rd GMC Canyon from Carter's and have always been very happy with the sales staff and service department. Very friendly and helpful.

Shahram Lavasani

Grate professional team worker

Dan

Fast Service, car shuttle service.

Fatima

The best place to buy and take care your vehicle. People there very knowledgeable and friendly

Carey McReynolds

Very friendly staff and quick service!

TM Smith

I had been an customer of Northshore Carter Chev Olds and the service was always great. A few days ago I traded in 2 vehicles that really did not suit me any longer for a fantastic price and drove home in a shiny new 2021 Buick SUV. The staff was wonderful. This certainly was not the usual car buying experience. No pressure car sales ???????????? A big Thank You to Martin and the rest of the staff for the great buying experience.

Chrissy Scott

Ninno helped me out so much with buying my car. He listened to my needs and was really considerate and patient with me. I bought my first car from him and am really happy with my new one!! Really really easy process :)

TechFriendly Chris

Service went smoothly. Thanks!

Raymond Greisiger

Excellent service and in time frame expected! Thank you! Ray

Henrik Olsson

Always quick and reliable service, pleasure to know the car is in good hands. A bonus is that the car is always washed and cleaned when ready for pick-up.

Andrew Michaud

Great service and great people even at the worst of times. Covid-19

James Gill

The service team at Carter North shore always made sure I had everything fixed to my satisfaction. They had to coordinate a lot of different service specialists, and most importantly oversee the work so that I was happy with all the fixes to my car. I would be happy to recommend them to a friend of family member.

Sky Edge

Ive used this GMC dealership several times for routine maintenance on my 2017 sierra elevation. Ive found their customer service to be prompt and professional.The car wash and vacuum is a nice added touch to the service provided. Oliver in particular was quite helpful. Getting the bill can sting a little, but nothing is cheap in 2020!

Anass Al

Hi, I hope you are doing well. I am writing this letter to the Managers at Carter Northshore in regards to one of your sales persons named Nino. I just wanted to express my gratitude for the great job Nino did in helping me purchase a 2016 GMC Sierra. I was very impressed by his customer service skills, knowledge of his job and how much he showed that he actually cared about my needs. I just wanted to say that Nino did a great job and I will highly recommend anyone I know that needs a vehicle to visit your dealership because of him. Yours Truly, Anas Alshawei

Anthony Lambing

Visited Chevrolet today to look at cars the dealers were very kind to me especially because me being young normally no one is interested but today was very exceptional went to check out the escalade amazing car and thank you for having great staff learned a lot Of new things about the escalade! It's now on my dream car list!

john joseph

Very friendly and professional service from the test drive, pricing and trade in negotiations Financing and insurance were knowledge and ver patient in answering questions. Ninno from sales is a great guy to deal with. Would definitely do business again with Carter

Robert Leupen

Fantastic immediate service to replace my battery and to do a diagnostic test. This happened on a Friday afternoon(!). No time to make an appointment, yet they fixed my car the same afternoon. They had a replacement battery in stock and they gave me a good deal on that as well. I drove out a very happy customer.

JKevin Barlow

Courteous, clean, would have been nice to have a coffee but station closed due to pandemic

Ivan Kokovikhin

Yury is the best guy, really knows the drill

Alana Oyama

Yesterday I purchased my first car from Carter GM Northshore dealership, I am really happy with the Hyundai Accent that was on their certified used car lot. I felt comfortable with the end negotiated price and with my dealings with Ninno and Martin, the sales men. They were both professional and kind however, was put off by an interaction with the Sales Manager Tim, I found him to be really rude after the sales negotiation had been concluded. There were 3 customer service opportunities that could have been managed better. 1. I didn't receive a follow up call after doing my initial test drive of the car. 2. We agreed upon a 6-630 pm sign off appointment at the dealership, but were waiting until after 7 pm (we didn't drive off until about 830 pm, which is long after a full work day, and on an empty stomach). 3. An experience of purchasing your first car that should be deemed as exciting, blissful and special, was squashed by a rude service manager that has left a sour memory of my experience. In the end, I am really happy with my cute little car, however, would not go back to Carter for any servicing or future purchases. A.

MB Accounting Inc.

Excellent service

Vahid A.T

I just bought Chevy in this Location AMIR helped me a lot to choose the right car .I felt like home.nice and professional team . Thanks Amir Nd thanks Northshore Chevy.

Tammy Khorram

Had a great Sales experience in Nov 2018 buying our Canyon with Martin. My recent service visit was demeaning and reminds me why I love my usual mechanic. Will not be going back for service even for 2yr included oil service.

Chitra Bhatia

Great Experience! Love our car!

John Whaley

Great and timely service. No BS. Best place in Vancouver to get your Chevy serviced. Much better service than Dueck downtown.

Rob Chan

Number 1 service team I will follow. Thankyou Micheal.

Dwayne Matthews

They're fully booked but man has to have a quick look at my broken down car same afternoon it was brought in! Got my car back quickly and service was great! The shuttle service also great to to get a ride back from Horseshoe Bay

Scott Michaels

Do not buy from here. This dealership sold me a car that needed immediate repairs. It's now almost a month of 'it will be ready soon'. They have no respect for your time as a consumer. There are many other places to go, take your business where you will be treated better.

_quinzanna _

Great staff! Very knowledgeable.

Peter Kalbfleisch

Communication and service were great.

Angela Hicks

Always a pleasure to deal with Carter GM! James and his team made the transition from SUV to truck seamless. I love my new GMC Sierra :) thanks Carter GM

Mike Stewart

Oliver & Joe D in Service were great in going the extra extra mile in helping us getting our heated seats in our 2016 Suburban LTZ working as designed. Thank again guys!

CK Baker

Quality service, friendly personnel and fair value. Bought and serviced 2 trucks with these guys....and will be looking for my 3rd soon. Highly recommended

Dino DiNicolo

I've had my 2010 Canyon since 2010. They've been great so far. The vehicle has been great as well. If they made another Canyon with the 5 cyl engine again (instead of the 6 cyl engine), I'd buy another. Great engine, great truck, and the boys in the shop have been great as well.

Nicole Mueller

Purchased a brand new Silverado from Carter GM and from the moment I reached out it was nothing but first class service. Kyle was very helpful, extremely knowledgeable and was great through the entire process. Unlike some other dealerships where you wait hours for the sale to be complete - you could see everyone in the office was doing everything they could to expedite the process and get me out and in the truck as fast as they could. Fantastic customer service all around - which is so rare these days. Can't say enough great things about Kyle and everyone at Carter GM!

Gerry Wallace

Great experience at Carter GM, courteous and knowledgeable service advisors always make for an enjoyable visit.

Amir Houshang Hashemi

Excellent customer service, fast and efficient

Ian Cochran

Very unhappy with the service department. The individual at the service desk had no idea what how "Low Mode" operates on the Chevy Malibu. When I asked a question about the Regenerative Barking System on the hybrid, he told me the selector while in Low Mode shifted gears from 1 through 6. This was complete nonsense; the selector simply allows the operator to move between mild and aggressive regenerative braking. Chev needs to train their staff with respect to hybrids.

Lucas S

A few Months after warranty expired on my Traverse I had to replace leaking steering system - 4K. This is my second Chevrolet, and after this expensive repair I am convinced that this brand is not up to levels of other cars. So many repairs and only 70K+ kilometars On the top of it, service department should have noticed that there was leak possibly long before It totally ceased. I am scared to go to the shop right now as I feel that it is just beginning. During past 5 Years we had warranty covered many other issues, so overall, it is better to buy Japanese until quality picks up at Chevrolet...

Morag Kelpin

Efficient and excellent service. Communication was prompt and clear. Car came back beautifully cleaned as well!

Silverline Security

Great Service by the Carter crew. Our fleet vans are always ready in a timely manner. Never an issue. Especially when you deal with Garret in service.

david ward

Consistent and clear help. Solve the problem and got back to me quickly.

Ted Hamilton

I had some major service done on my pick up recently. Mike the service tech and all the staff were most friendly. The work was done correctly and on time. The total cost was not cheep but I did consider it fair for what was done. Thanks Ted H

Patricia De Raat UQU Beauty and Lifestyle

I absolutely love going here. The service in impeccable and all the people that work there are really friendly. Customer service is very important to this place and it shows. I drive from East Van to North Van because I only want to deal with this place.

David Malloy

If you want to be over charged, have corners cut to avoid warranty work, unqualified staff, contents stolen from your vehicle, or just general poor customer service this is the place for you. Most of my issues happened years ago, but a recent need to contact them has shown nothing has changed! Avoid at all costs!

Peter Sawan

Amazing Service!!!!! Ignacio Cuellar was great to work with. Very knowledgeable and I had a lot of questions and he answered all of them with confidence. With the lack of vehicles around and used vehicle lots prices up 20 percent I started looking at brand new for my xt4 purchase. Ignacio got back to me fast that they had one took my info and within a few hours I was the new owner of my wanted vehicle the 2022 Cadillac xt4. The staff all were very prompt and knowledgeable and I had a pleasant buying experience after 7 days of used car lots it was a welcome smile and great service. The amount you get with purchasing a brand new vehicle is worth it especially right now with the lack of inventory and the prices of used vehicles. Highly recommend Ignacio and the financing team at carter Cadillac in north van auto mall

Claudia Sales Marques

nice sales person

Alastair Hesp

Thanks to Kyle Johnstone and all the great staff at Carter GM North Van for our new 2021 Silverado. Just picked it up today. Could not ask for a better experience. They went above and beyond, you have a customer for life!! Thanks again Alastair

Josh Arens

Excellent service from the Carter GM team! Finding a dealership that puts the customer first is not easy to find, but my experience with Carter's team has been above par. Thanks Carter GM!

Karen Harmon, Author

Every time I bring my car in for service I am treated like I have a brain in my head. I really appreciate how kind, courteous and informative the staff are ????

Greg

Good experience. No great pressure tactics.

Peter Meingast

Had car towed in with dead battery, Gary was on the phone to me and very helpful to me making suggestions to update service es due wtc

Beth Savage

Always great service! I trust all of them to be honest and helpful. Super great bunch of people working there.

Mark Peters

I will not drive anything but Cadilac!! Thanks, north shore. Thanks for the awesome service.

Dr. Alastair Westcott, DVM

Very easy to book. Professional and thorough service. Complimentary shuttle service made any disruption to my day a non-issue.

Brian Benson

Went there for my first time for an oil change on my Silverado Diesel. Was very pleased with the service. Was done quickly and for a lower price than I expected. The service rep, Zachary, was very good.

Curt Walker

Great service as usual. Good communication throughout, all services done well and truck came back washed and clean . Would definitely recommend.

Chris Clarkson

Great service

Matthew Murafa

Fixed my Silverado under warranty quickly while on vacation. Shuttle driver back and forth. No hassle.

Murray Siple

Took in my ‘97 GMC with a stalling issue and they were unable to diagnose it. Also I was charged labor to install a part that was never installed. I would say they made an effort but they also kinda rushed me out and hinted to take it somewhere else - which was disappointing because I had already taken it to two other mechanics previously and figured GM should be able to fix it. Also I tried to buy a new van and the salesman took all my info and never got back to me. I said I’ll buy this van can I put a deposit it on it and he said come back later and I never heard from him again. Buying a new Ford now. I’m giving three stars because they were not terrible, just disappointing.

Armin Vahidi

I highly recommend this place , Marry-Ann is the best saleswoman ever, she wasn’t pushy at all , treated us like family, got us the best deal she even took care of our baby when me & my wife were doing the paper work , fantastic person , we are super happy about our new Buick Encore , thank you

Terry Keogh

Professional as always

Malcolm Celmainis

The service department is particularly helpful.

Desiree Ellis

Excellent experience. Listened to my concerns. Checked everything out and found the problem. Happy Customer

Arvin dawa

My first time here and Mike made it so easy for me, great service!

Ray Norris

Great Staff, everyone friendly and responsive to the customers needs. Garrett in service excellent, Eric( service manager) excellent, Jack(GM) excellent as well as everyone there. Thanks very much????????????

Michael Radelet

Best experience I've had at a dealership to date. I didn't feel rushed or pressured into anything, and everyone was friendly and professional.

Chris Miles

We worked with Lachin Ounchi and had a great buying experience. We love our new Bolt EV, especially not paying for gas.

Matt Gul

Only GM dealer in North Shore

Allie Kidd

Great, fast, friendly service!!

Robert Elias

Very bad service from sales person

Lara Seguin

Go and see Laurence Owen at Burnaby Carter. He will get you the car you want at the price you want to pay.

Francis Andrew

Great service. I reported the accident to ICBC online and got an email back from them almost immediately. I then contacted Carter Chevrolet and made an appointment. They took care of everything and got me a loaner in minutes. A week later I brought back my loaner, signed a couple of papers, and took possession of my car. It was as good as new. I was impressed by the speed of the service and the quality of the work. Highly recommended.

Company B Jazz Band

Great, timely, efficient service

S H

Friendly, saw to everything I needed, timing as promised, easy to deal with.

Patricia Tomlinson

As usual the guys were very good - did my oil change, checked things over and changed the tires back for the summer weather. Stored the winter tires.

Robert Zorast

The location and staff are very nice. However, they provided wondeful service and explained all of the work they did in detail. However, their service and material costs are very high. They charge a lot for the work they do, but it is professional standard.

Marc Duperron

Always a great experience!

Russell Cunningham

Purchased a 2020 GMC Canyon Denali from here in April 2020. Staff is very nice to deal with. No Pressure from sales individuals and they actually listen to what you're looking for. Their service and repair team as well as their customer service members are incredible. I am so happy with how both me and my vehicle are treated here. I used to own Ford vehicles prior to switching to GM, and there's many reason I stopped purchasing from Ford. GM has everything I'm looking for to be a happy and loyal customer. Please keep in mind that the vehicle service team only works Monday to Friday, and not on weekends.

Timothy Mee

Excellent Dealership - very professional! We have experienced all departments within the dealership and each department puts customer service first! Highly recommended!

E T (Corveric)

Good service

Glenn Ayrton

Working with Garrett in the service department over the years has been a very satisfying experience as he takes does what he says he’ll do and finishes on time.

CCPC

Always a pleasure to have my truck service every year.

Scott Baker

This might be the first time the total bill was actually less than the quote in the history of having my vehicle serviced :)

Mickey Mang

Used to take my vehicle here for service but got sick of taking it back over and over again for the same problem while it was under warranty because they favor the manufacturer 100% over the customer. Once it is off warranty and your paying the bill they have no problem what so ever finding problems and racking the service bill up however. The Burnaby Gm is owned by Carter aswell and have the same insulting service and demeaning attitude towards any complaints you may have. Thier service department policy is similiar to that of lawyers. Billable hours per a day where the mechanic gets paid per job. I.e. how many hours the service book says its takes to fix. So if it is done in less time he can move onto the next job and he and the service department get paid more for the allotted hours at the expense of quality control. The other problem is that diagnostic time is Not paid for by the manufacturer which disuades the dealership from doing a dam thing which saves the manufacturer money because they know you cant keep taking time off work to bring your car in and eventually a good % of people will give up for not wanting to be that 'complaining customer' and by that time the engineering department May figure out the latest bandaid computer reflash, So unless the engine light is on or parts are literally falling of your car and the manufacturers engineering doesnt have a "bulletin" posted yet for a "fix it solution" based on other customers (guinea pigs) complaints your car will sit on there lot till the very end of the day when they call you at 5 expecting you to some how make it through traffic to pick up your car before they close only to be told by them that 'they couldn't 'Duplicate' the problem or that the problem your experiencing is 'Normal' even though said problem never occured when you test drove the vehicle or spent the last year driving it everyday without said problem. There is a reason Gm went bankrupt and we should have left it that way.

Zachary Doyle

Excellent service, nothing they could do about delivery delays. They kept me updated throughout the problem

Sara Mallette

Super friendly, helpful and knowledgeable. As a woman dealing in a predominantly male industry I felt respected and treated fairly. Thanks guys!

Fanfare Commonman

Present Impala owner, great service team, very friendly & knowledgeable, sales team as well, this is my 4th time with Carter's North Shore & previous vehicles. Thank you, Philip B***

Xtefan FSC

Sales and finance department are just looking for ways to rip you off. Service, parts and body shop however are great.

X Y

Had me in and out fast, very accommodating.

Allison Ross

Very helpful. Nino, our salesperson was so patient and kind. The rest of the staff were laid back and reliable which put my nerves at ease. I am very happy with the purchase of my Buick Enclave and know that I can go back there if I have questions about the car at anytime!

Amanda Azzopardi

Speedy service. Nice customer lounge.

Jennifer Davidson

Service was good but better signage is needed

Cathy Barr

I have been a customer with Carter GMC Northshore in the North Vancouver Auto-mall for more than 12 years. They have been excellent in customer service and satisfaction...always...I have no complaints.

Ashkan Bc

They are great what can I say. I have been there many times specially in service department, Karl Kenny is knowledgeable person he listens to all complains and makes sure all are being taken care of. This Saturday my car broke down and was taken to the shop, well it was 7pm and we did not have any other transportation. Today which is Sunday I went there just to see if I have any chance to get a loaner car because we needed one so badly (considering it is Sunday and service department was closed) so I went to sale dept which was open, explain everything to Gregory Neilson he explained how service dept's loaner cars are for this purpose, but he did not let me down, he got me my favorite car, as the loaner for the day which I can't thank him enough. long story short they care about you and how important your vehicle is in your daily life.

Randall Fox

For a dealership they are ok. I prefer going to my local mechanic. I only come here for my recall items!

Caroline Sutherland

Being a Carter G M customer is always a great experience!

Gianna Nahanee

Thank you North Shore Carter GM and Damon Prince for my brand new 2021 GMC Canyon truck. Everyone there followed safety protocol and were extremely helpful, friendly and knowledgeable. Damon payed close attention to my concerns and found me exactly what I wanted. Couldn't be more happy.

Cay Kerr

Completely satisfactory, as always.

paul joyce

The very best service from Garrett in the service department. I couldn't have restored my 2001 Whistler Jimmy without them!

Adam Paton

Very helpful sales people, much better than most dealerships I’ve visited. Martin was knowledgeable and helpful and didn’t play any games. Also, the area is lovely and good for a test-drive.

Sam Ert.

Great service, friendly people

Vincent Drewa

They always give the best service for more than 25 years

Emillia Fincham

Wonderful service! Thorough with investigating why my car had so many issues. After quoting high they took into consideration my budget and gave me options to get me back on the road right away. Kind and considerate as we as patient; yet a very quick turnover on repairs. Thank you Oliver and crew! I will be back.... hopefully not too soon ;)

Daniela Tolzmann

As usual the service here is above standard. Thanks so much for making my flat tire as painless as possible with your quick service.

Aaron Webb

Great service from technician Zac. I spoke to him a couple days prior to my transmission failure. He was very helpful. My transmission ended up needing a rebuild and he was super cool about the whole thing. It was covered under warranty and I had my truck back in a couple days. Works like new now.

Brennen McLean

Service team at Carter GM in North Van is great. The guys always take the time to listen and they follow up with the things I asked to be looked at. My vehicle is also washed when I pick it up!

Henrik Olsson

Always quick and reliable service, pleasure to know the car is in good hands. A bonus is that the car is always washed and cleaned when ready for pick-up.

Rob Catherwood

Always get great service at Carter Chevrolet on the North Shore! Thanks Garret, Oliver, Erik and the rest of the team.

Ryan MacDonald

Sleezy, high pressure sales tactics along with outright fabricated assessments from the mechanical department. Bought a used low-milage Ford Ranger here in October, came with a clean mechanical report, clean carfax, list of work done and assurances that as a "licensed" dealership there would be no funny business. Brought it back three times in two weeks due to very poor fuel mileage, alarming front end noise, and issues with the emergency brake failing to disengage. It was made clear on my last visit not to bother asking for any more corrective work and that no refund would be offered. Fast forward to December, truck taken to mechanic due to noise in engine after driving out to Alberta for work. Dual timing chain tensioner failure diagnosed, requiring an engine pull. Upon removal, mechanic found the clutch was also EOL. $2600 later, truck runs great!. Should I have had to put $2600 into a truck I bought three months prior from a major dealership? These guys knew what was up and flogged a lemon. Utterly unacceptable. Avoid at all costs.

Andrea Klas

I have been going to Carter GM since I bought my first used Escalade ESV in 2102 . The service dept is really does give amazing customer service (except for the guy who answers the phone and makes apts. he has no customer service and really does not listen to the customer at all) . They are always friendly and will spend the time to go through every detail of your service . This is my 3 rd SUV that I have bought at Carter and my first new one . I just bought a Suburban and I am so happy with my purchase . Ninno was so amazing at finding us the right vehicle . He listened to what we needed and found us the SUV that filled most of our criteria. A week after I purchased the Suburban he took the time to show me all the new technology . We also happened to buy during the “Costco “ promotion and it was truly an amazing deal . Not all dealerships have it so I suggest you check in with Carter GM to see when it is on. Ask for Ninno when you do !

Angelo Rossi

Very good and very helpful

antoine obeid

The service department: professional technicians and very friendly staff. plus, free shuttle ;)

Moto Concept

Great team, super efficient, no surprises and did everything I asked for plus a couple of recalls. Our truck was spotless when they were done with it and I couldn't be happier.

Joe Sza

They doing very good service!

M P

Thanks for good and quick service my Hummer H2 today

Bob Walton

After two years of owning our 2019 Chevy volt, we had a minor problem. It required a second visit after the part was received. Staff of Carter GM was terrific and making the process very smooth. I would not hesitate to recommend them and I will certainly return myself.

Nicky Wei

Bought two cars from there. Nice people. Would be better when a reminder of delayed service was received, or a little piece was well taken care of.

M Busch

I was helped promptly upon arrival for my appointment for servicing. I was met with friendly positive attitude. My vehicle was done at a reasonable time and all my servicing needs were met.

Dean Lapointe

It is not the first time that I have experienced exeptional service at my Cadillac dealer .Indeed, Garret Leniuk has always performed as a gentleman and a real pro. During my last service, he did move rapidly calling the tire rep for the type of tires on my car to confirm if my tire was OK to drive long distance. This fast action determined that my tire was OK and I coud drive normally for my trip to Oregon during the coming long week end . The Garret fast move that gave me peace of mind for my coming long trip was the move of a real pro . Fully full 5 stars for this fast and most efficient service. Dean lapointe Managing Broker Coldwell Banker Prestige Realty. Was there last Tuesday and the service was also very professional . same when picking up my car no surprise foe pickup , Garret is on top of his work I am very pleased with the service and all advises that Garret pass over to his client .a. very professional service Dean Lapointe

Howard Wells

My 2014 Buick Regal’s “check engine” light came on while my husband was showing his family around Vancouver. We live in Seattle. He took them to the Sea to Sky Gondola and soon after leaving there the light came on. After calling AAA who called BCAA, the car was towed to Carter GMC in North Vancouver. It was after hours so the key was left with a note in the after hour drop box. Even without a service appointment, Carter GMC diagnosed the problem as a corroded coil and procured the part and installed it in just 7 hrs! I want to thank everyone in the service and parts department for their excellent and rapid work! You relieved a lot of stress for which I will be forever grateful! We are one family from south of your border who will ALWAYS be fans of Canada! Addendum: the “check engine” light is on again as the car is getting on the ferry to Swartz Bay and Victoria! Why didn’t you check all four cylinder coils for corrosion!? This was supposed to have been fixed yesterday!

juan jimenez gomez

(Translated) Efficient professional and good service. (Original) Profesional eficiente y buena atención.

Arif Khalid

Super helpful and friendly!

Christy Insurance Agencies Ltd.

I called Mary Ann to see whether we could look at a Bolt. She told me that there was a couple on the lot waiting for their owners to pick them up. She was wonderful! She showed us both models, inside and out. As we were going to put money down to purchase the Bolt, (which would come withing 90 days), one of the owners came in and decided not to buy the car. Needless to say we were thrilled to take it! Mary Ann was very helpful through the whole process and we have since referred 3 friends to speak with Mary Ann about getting their own Bolts.

Brainy Bungler

Kyle is your new car sales person. Top notch.

BrianBev Merrill

Not happy at all will never come there again

Jim Terry

Excellent. Service advisor Mike was top notch.

Jennifer Johnson

Wandered in to this place on a rainy Sunday and I cannot stress how fantastic our experience has been from start to finish. John Proctor is the absolute best. He's helped us navigate 1 used car sale, a subsequent new truck sale and our first service issue and a truck upgrade. These guys are honest, conscientious and genuinely great at customer service. So glad to be part of the Carter family.

Nina Knudsen

I have been taking my GM cars for Service and Tires at Carter GM North Shore for many years. Regardless where I buy my cars they treat me with the best respect and I always get outstanding service. Oliver has been my main contact in the service department, and although I have dealt with many employees there, Oliver stands out as #1. My next purchase will definitely be from Carter GM NS.

jason olsen

Great experience, Garrett was one of the best Service Advisors I have ever worked with!!

Emily Paisley

Our first GM purchase and very happy with our salesperson and service staff.

Frank Sommers

Sales dept are good but the service dept is lacking. Have owned 2 new Sierra's (purchased my previous one at this dealer) and not acknowledging issues while under warranty are a trend with this dealer. They are happy to charge you diagnostic time after the vehicle is out of warranty though! Sent an email to the service dept last week in regards but haven't hear a peep.

Clayton Malanowich

I have always had great service experience here, although like any business you are offered services that you have the option to say no to. Always know your own car and read the owners manual to help with your decisions. Regardless the staff are exceptionally friendly and helpful, and most importantly I trust them and their work, after all that’s one of the most important aspects of a service centre you choose to deal with.

Onur Gul

My visit to this car store today was amazing! My helper was Nino, and he was a very helpful man! He did everything for us to get a much better experience, the best one possible, he moved every car in the way quickly out of the way so we could move one of the cars we liked. He also told us everything about the cars very clearly, which helped a lot. In the end this was a great experience at a car store!

Kenneth Baker

Poor service. My mom made an appointment to test drive a car. We were greeted luke warmly at the door and then were promptly ignored. We sort of milled around awhile, waiting for some help but ended up leaving after twenty minutes. My mom feels that she was ignored because she is an older woman. So obviously you can skip this place if you are looking for a car. I tried emailing them to give them a chance to address the situation. The email they have on their website isn’t working, which of course reflects poorly on their competence and their level of care for their customers.

Hung Nguyen

just purchased a 2016 trailboss colorado off nino 2 weeks ago. got an awesome deal!!! thanks to nino and the whole staff at northshore carter for making it an awesome experience. would totally recommend!! ????

andre blais

Just purchased a new Canyon Denali from Carter Chevrolet /GMC/Cadillac. Had a wonderful experience purchasing my new vehicle. My Sales Consultant (Kyle Johnstone) was very helpful guiding me through the purchasing process as it’s been a while since buying my last new vehicle (2008 to be exact!). From financing to licensing and insurance, the entire process was perfect. Overall, my experience was awesome! Kudos to to the entire Carter GM North Shore staff for making this experience stress-free. Two thumbs up!!!!

Melanie Dallas

Garret and his team were so amazing at accomodating on all levels of service. Friendly reception with speedy service.

B K (bktrader)

Great dealership to deal with. Customer service is always a positive one!

Connie Pretula

Very happy with the service so far, first visit was Jan 2020. I needed a provincial safety completed on the car my mom gifted to me. Karl was great in explaining everything. I appreciate the shuttle being able to drop me off so I didn't have to wait at the dealership. I will be taking my car back there for the oil change when it is due.

Lori Harrison

Have always had great service here at competitive prices both in the service department and in the sales department.Been going here 10 years with my car .

larry miller

I purchased my vehicle on April 2nd 2018. Im very satisfied with the staff and maintenance they are very helpful and fair.

PatDerek Phillips

My first visit to Carter's Service Department. I was definitely most impressed by the service provided by the receptionist who took my appointment booking, by Mike, the most courteous service receptionist, who was attentive to my concerns, promptly had the problem diagnosed and gave a full report of the findings, He provided me with an accurate quote to fix the problems and I was especially appreciative of the very clear and honest recommendations he gave me for what to address. The service was completed efficiently and even ahead of the expected time. I will certainly return to Carter for future servicing. Thank you.

brentluby

nice

David Levy

I keep writing reviews because every time I bring my truck for its biannual service the guys exceed expectations and i can't help but post additional kudos. Well done Carter Chev team. I can't thank you enough for keeping my truck like new for over 12 years

John Urrico

I appreciated the dedication hard work and great service.

Brett Gardner

Awesome experience dealing with Carter Chevrolet and in particular Zach Yeager. Super honest and respectful and made the work getting done to my truck as quick as possible . Zach was great in providing honest input into some upgrades I wanted to do and made the whole process simple compared to another dealership I went to and got screwed out of alot of money ( Greg Gardner's ) ...well worth the drive down from Squamish and will be using Carter from now on to work on my truck.

Michael

I bought my first truck here 2016 by nino, while in the dealership he constantly left me to go greet and talk to other people leaving me at one point with another sales person to do the test drive of which he did a fantastic job starting to explain the features of this truck until nino kicked him out and asked me to come back inside with out actually giving me a test drive?! I knew which model I wanted before I came in so I ended buying with no help from the sales person, Couldn’t wait to get out. The next morning I got a phone call saying there was a dangerous defect with the control Arms and would have to be returned to the dealership witch after paying $350 dollars for a post delivery inspection pissed me off. Fast forward a year after only getting dealer maintenance I’ve given up in there service department Aswell.I had some concerns regarding 2 issues and both times they can’t find the problem and say it doesn’t exist. One of the issues was regarding squeaking coming from the front end after carefully reading my service report it seems they charged me considerably more to do the same amount of work that would’ve been in a multi point inspection. I always pay for the multipoint inspection and they don’t do all the work they say they have, I recently got a flat tire and had to put a spare on which was flat After only a few days had passed since they checked it off, taking the Lugnuts off the nuts where not tourqed to spec some very easy some harder. All in all the people I’ve gotten to deal with have demonstrated to me that they do not care I spent 53k on a new truck and just wanted my money and to leave. I’m looking at buying more vehicles in the future for my company and will not do business with these people again for there lack of customer service and dealer support.

Jim Grey

I had a regular checkup and oil change but I also asked one of the service people to help me set up my phone for bluetooth and it took him probably 15 minutes but he did a fantastic job.

Vicki Thomas

From the first phone call, the lady was polite, thorough and efficient. Called me to book the appointment once the parts were in. I was able to drop off my car the night before, after hours which was convenient. The mechanic called to go over a few things. Again, polite and thorough. A good experience overall!

Ken Shewchuk

Great service Friendly staff. My truck was ready when promised.

michelle gannon

The staff were friendly and helpful very direct to the point. Highly recommend.

Lois Harper Wood

Battery trouble, phoned on Monday, came right in, test on battery with a fail, Garret & crew, replaced battery as was on warranty, I was completely satisfied. I always have Mike McIntosh & crew look after my car, he was away, Garret & crew were my life savers, did a wonderful job, so with thanks again to Garret. A great service Dept.

Dan Evans

Excellent dealership providing professional advice for leasing and maintenance service. Always make certain of a 100% satisfied customer.

Ute Reinhard

Sales and service people are all very courteous and forthcoming with the answers to questions about your vehicle. I trust them to take good care of my Cadillac ATS.

H Rastgoo

Overall we had a great experience with the dealership and their staff. Both Nino (our sales rep) and Heather (our finance rep) were great on understanding our needs and having everything ready for us on the delivery date. We did not feel pressure to get anything extra (like most dealership try to up-sale once you've bought a car) from either of them. We loved working with both of them and will go back to them again.

Scott

I bought a 2016 Colorado from Nino and it was a really good experience. Low pressure, pleasant personality, fairly knowledgeable about the truck. I have purchased two other new vehicles within the last 9 years and this experience was the best by far. I would recommend buying from this dealership, and Nino specifically. Scott.

Julia Labelle

Mary Ann was so lovely,she was kind and very friendly.She made me feel like family while i was looking for a car.You are lucky to have her on your team.

Roland

I found several issues with a pre owned vehicle that I purchased once I got it home. Andy our salesperson helped out by bringing our concerns to management. I was promptly called by management and assured that the issues would be taken care of. Thanks for your responsiveness Andy and Carter GM .

Faydra Nichols

Juan was very personable and friendly. He went out of his way to make sure I received the best possible service. Would recommend for sure!

maico dalla valle

I dropped my 2011 Sierra 3500 on a Monday of a long weekend with no appointment. My truck was repaired one day later. Excellent service from service manager, the Mechanic and parts department. The only place I will take my truck for service. I had the transmission module diagnosed ,replaced, programmed and tested. Went home with the truck running like new and looking new after they washed it too!!????????????????

Jon

Just purchased my second vehicle from Carter North Shore. Excellent service from Kris and the rest of the staff. Trade in value was fair and better than other dealers. Professional dealing throughout. I would shop here again.

Ken Ashley

I had First rate experience at cater GM service.

Ali Hajizadeh

Sales person (Alex) trust able and professional .

Lynne Fulton

Great customer service.

Voronin Mahone

Absolutely Fantastic in every way

Alan Trammell

I was not surprised that my car was serviced on time and as quoted, actually before it was scheduled, plus my car was very nicely washed (at no additional charge). Keep it up. I took my wife’s car in to Carter Motors, even though it is a Honda because I trust Carter Motors. Alan Trammell

Maureen Morgan

Best EVER !!!!!!!

Larry Ribatto

They did everything right. The truck was delivered as ordered, clean, full of diesel and DEF fluid, the staff was great and followed up to ensure everything was OK. I would buy another vehicle from them.

Jeff Cooper

Christopher Smith was professional, well informed, and answered all our questions. There is no need to shop around, Chris is the Man

Nick Price

Cuddos to Carter GM. I had very recently bought a Bolt (loved it!). Trouble came with the battery recall. My condo complex would not all me to park in the underground parking until it had been fixed. Carter GM took it back and gave me 2022 vehicle. I'm back to gasoline but I'll go electric again in a couple of years when batteries improve.

Frank Armitage

I am pleased to say I have been a customer of Carter GM Northshore for 15 years. I have always found them to be professional, helpful and fair. In particular I would like to mention Mike McIntosh in the service department. I would not hesitate to recommend them!

Stuart Patterson

I was very please with your service and would recommend your company

James Parkes

As always Garret and his colleagues greeted me warmly. He understood my needs and prepared a work order that would resolve my issues. He called me once to update me with additional service requirements and again when the car was ready. Upon my return to the dealership I was greeted by Mike who reviewed the work performed on the car. After making payment for the work done I picked up my freshly washed car and headed home a happy camper.

leighanna betts

Every time we come into Carter everyone is very helpful and happy to help whatever we want or need! Nino especially is our guy!

Frederic Noiseux

Very good service! My car was ready in the same day without appointement. Nice People

Robyn Jenkins

I was very impressed with my salesman's product knowledge and expertise! The entire dealership went above and beyond to service my needs! I buy all my cars from Chris at Carters now!

Andrew Mulkani

Usually trading a car for a new one at a dealership is a taxing experience. This time at Carter's in North Vancouver, it was a painless, efficient and fast event. Everyone was pleasant, I got the price I wanted for my trade and some extras on the new vehicle. I was impressed by the way I was treated as a customer.

Katy Crawford

I had a car that the engine had been replaced and I wanted to get rid of it. I had the most charming salesmen working to help me find a new vehicle. Very thoughtful with my requests for what I wanted an very helpful

H Gagnon

Always happy

Ellis Be

Bought my car 3 years ago from them and only serviced it there. Everyone is friendly and receptive. Prices are reasonable, service speed is good and scheduling is not bad. They seem to be doing the most with the people they have in service, but getting a hold of service on the phone is a bit of challenge when they are short-staffed. Oliver and Zack are my go-to guys, I feel that they have always taken care of my requests and my vehicle marvelously. They don't fit the "stealership" narrative as I've never felt pushed into any wallet-flush services. Overall they are a reliable and trusted top tier business, representing the Chevy brand with grit and valor.

L Dub

Went in for service. Fast and friendly, even washed and vacuumed my car on a Saturday with less staff than a normal weekday. Kirsten my advisor was great to deal with. Thanks

Barry Anderson

Great service

JUAN CHAVEZ

Very professional team ???? ???? ????

John Rocca

Outstanding service as usual. They go above and beyond to ensure the service provided is outstanding. They are thorough in explaining what is needed to repair vehicle. They are extremely friendly and caring. All service consultants are great but a big thank you to Garett and Eric who i have dealt with mostly over past 15 years.

Boyder91

Took my Truck in for a small recall issue. Was reprogrammed, and delt with promptly. Gentleman behind the counter seemed knowledgeable about my new Truck. Feel confident about the dealership being my preference for service. Since I'm new to the North Shore.

Gary Thompson

good service as always

Dorothy Racich

Our "Caddy SRX" loves getting dropped off with the service guys at NS CarterGM! They always do five star service detailed work on our "Plum coloured SRX" .... she ...Loves It!! ...she ... always Drives better!!!

James young

From sales to service this has been the best place I have dealt with. I have a 2000 1500 silverado, a 2017 silverado and a 2019 calarado. For me and my crew. These are all work trucks and we definitely put them to the test. Sales team gives great deals and really works hard to get you exactly what you want or will certainly try. Get you to where you need to be with payments. Fit in my usually very quick turn around timeline and look after getting insurance coordination all lined up. They will be there when you need on your schedule. To me that matters a lot. Thanks John and and Nino. But I'm actually writting this review regarding their service department. I rarely have to go in (since they are Chevys :) and run forever.. but when I do the parts and service look after me. Spend the time to look up whatever it is for a part or with my truck.. get my trucks in quickly or on my schedule. I don't have much time during business days so they make night drop offs, next day pickups, picking up at night and paying without making it physically in during their service hours.. One situation in particular that blew my mind was something Garrett of the service department did for me a couple weeks ago. Garrett gave me a call to let me know my 2017 had a issue that needed some more expensive work and unfortunately my warrenty had expired a few months before this. This was a super random repair that would not be typical for a vehicle this new and that it was possible the issue was around well under warrenty but was not discovered until now. Of course I did not have any way to prove or be sure of this and neither did they but we could assume probable. They were completely in their rights to just make me pay full pop like a typical repair but Garrett took this seriously for me, put in the time and took it up the ladder. I did not expect anything, was just worth the ask. Its easy to say no so 99% of people seem to. Its easier and in their right. So I was completely suprised and blown away when he got back to me near end of the next day (he had to put some time into this) told me they had worked out a way to treat this as an extended warranty and I would just need to cover the deductible and GM would look after the rest. Full cost of the complete repaire. This was probably because it was very probable the ussue arose well under warrenty but didnt find it until after. Why did they do this. They didnt get much money from me, Garrett im sure gets paid the same amount and had to spend way more time. A favour from GM and their service manager. They already have me as a customer and a repeat customer at that, so they know I'm already there. Because they cared. Thanks Garrett, thanks Carter North Shore. Above and beyond. Nice to still see that once and awhile these days. Very uncommon

Garth Pinton

As always the Service Team at Carter's North Shore does excellent work...that is why they have looked after my vehicles for many years. Garth Pinton

Omid Taeidi

I want to give a big thanks to Oliver to look after me. He was extremely professional and helpful . Great service and much appreciated!

thomas rafuse

If I could take the truck back I would. That being said,Ali has been very helpful as far as i can tell a man that wants to put you in the best vehicle possible for your needs. But im finding more and more slight problems as i move forward which scares me because once my warranty runs out im not sure what has a bandaid on it. I suggest looking over any vehicle quite well before purchasing with charter GM.

Brandon Biernaczyk

JOHN was my sales men great guy no pressure very good experience there

Michael Laser

Over the past few years our Family has purchased three (3) different vehicles through Carter and have had all of the servicing and maintenance performed there. We have been impressed by the professionalism, courtesy, and overall customer service from all of the levels of staff we have dealt with including the Sales staff, service desk, parts dept. and technicians. We would certainly recommend Carter GM to anyone in market for a new (or used) vehicle.

Neil Barclay

I was treated very well, very happy with the service and work done on my vehicle.

Cris & Lumi Orha

Excellent guys they are taking good care of my car

Dan Stevens

We’ve been going to Carter Chevrolet Cadillac for routine maintenance since we first bought our car from them years ago. They have always have been top notch. Really good people to deal with.

Ken Clay

Was told it would take 2 to 3 days to get my car done , ended up taking 10! when I went to go pick it up, the window that was replaced was not replaced and was just hanging inside the door. No phone calls for updates, I had to call several times to find out what is going on.

Richard McGuigan

I really appreciated dealing with Carter, Very positive experience. Nino was very good to work with, as was the service manager. In an era when when service seems to be declining everywhere, I received excellent service at Carter.

Louise Lalonde

The service team are very good and always deliver what they say they will on time

Bahar Rais

Sam is very knowledgeable , friendly and helpful Special thanks for him

Yvonne Chow

Excellent service

Brent Cromarty

Service was completed in a timely manner and all of my inquiries were addressed in a professional and satisfactory manner. Wouldn't consider having my Corvette serviced anywhere else.

0BURNT0TOAST0

The team @ Carter are always honest and friendly to deal with.

Maureen Flynn

As always, great customer service, always kept well informed and timely repairs.

Darren Wolfram

Damon the salesman was very helpful in helping me make my decision to make the purchase that I did. He scheduled appointments required as the brakes needed to be repaired. The managers of this business however stayed in the background however and never made themselves available to help in any of the proceedings. As there was an issue with the car and they only left the salesman to deal with. For this I only gave this dealership 3 stars.

General Manager

Service tech personnel are very good, courteous, humble and listens to customer needs. Keep it up, doing your job very well.

frank Lee

The service, personal care and attention to detail has been such a pleasure to experience. I feel like I'm in good hands.

Maged Shehata

Very friendly sales manager, business manager and sales staff. The Service department staff are all very helpful as well.

Tim Jessamine

Excellent service from the very start. From the sales rep Juan to financial services right down to on site insurance Carter Chev Cadillac gives you every bit of information possible so the customer feels comfortable with the purchase Nothing hidden like other places fees taxes etc. they walk you through each step personally until you are completely satisfied You get the sense of family we purchased an XT4 Cadillac 2020 great ride. If and when we are ready to purchase again it will be with North shore Chev Cadillac (Carter) So get in there and let them find a ride that’s for you that is you. Tim

Tony Marshall

Quick and easy. Everything done on time and to spec. Second car from Carter, and would use again.

Perry Ceholski

Fantastic dealership. Bought my vehicle here and the experience was so positive, I will buy my next vehicle here. Their service department staff are all very client centric and professional. Vehicle is always finished when promised, they give you very accurate quotes for repairs and take the time to explain everything. I have never had a bad experience here and recommend their service department to anyone looking for quality service. Many other luxury dealers could learn from how Carter handles clients and servicing. Well done and thank you!

Iraj Dadras

Excellent services ????

Maja Bogdanic

The guys in the service department are so wonderful and helpful. Well done!

Corinna Laemmerzahl

The staff at the service department are always so helpful, friendly and professional. Am always happy with my service and would highly recommend!

Lynda Fulkerson

Friendly and helpful service always.

Mike Laws

Always excellent and professional service.

Vlad K

Time wasters

daniel rath

These guys were great. Very knowledgeable and no pressure to buy. I am very happy with my purchase. Thanks guys

Jason Armstrong

Great dealership! If you are looking for a Chevrolet go see Kyle! He is simply the best and extremely knowledgeable!

Jana Hutch

This company uses fraudulent tatics in their sale process. I have an sales agreement where an old-timers was billed $600 for a Nitro - Go Green Fee. Do you know what this is? Its Nitrogen gas in your tires. These guys are scam artists stay away they don't deserve to be in business. You dealership disgraces the carter name

Neil Barclay

Brought my truck in for a service, Garrett was as usual , professional and very thorough. I also bring my vehicle to Carter for all of its service, they always do a great job.

Bill Fryer

Service was good and on time .Finished when they said they would.

Angie Chorney

Brought my sonic in for regular maintenance. Drop off/pickup was easy, work was done on time, good communication from staff.

Luis Cabrera

amazing People great customer service they did not have what we were looking for but nonetheless they came up with a working solution recommend anytime

Kelsey Torok

Straight forward buying process, and they got me into a vehicle that I’m very happy with at a price that I could afford. My third vehicle from Carter. Thanks!

Portland4114

Nice cars and nice staff

M S

Excellent Service as always.

Tina Elluk

Great Service thank you Mike McIntosh, your always honest & give great advice!!

Irene Wanless

I had a partially dislodged front fender so I went to my helpful friend Zack in the Service Department. He advised me to go to the Body Shop around the corner of the building. Brandon at the Body Shop was great!! He spent a while trying to figure out ways to save me money, then brought in a guy from the shop floor who said the bumper could be reattached very reasonably. Brandon gave me an appointment for the very next morning. He said it wouldn’t take more than an hour so I planned to just sit in the waiting room. However, when I got there next morning the waiting room was really cold for an old girl like me. The A/C was more than efficient! Brandon fished a folding chair out of his own truck and set it up in a warm place outside. In less than an hour later the bumper was fixed and my bill was $92.00. From Zack through Brandon through the guy from the shop floor my experience was positive and pleasant! I would definitely use Carter’s Body Shop again should the need arise.

Frank Tallarico

The staff at carter GM were very courteous and professional as always.

Troy Moreira

service was first class. thank you.

Ron Howes

Great service

Greg Pifer

This is where I purchased my Silverado new and is where I always take it for factory service/repairs/body work. The staff know me and are easy to work with even though I am very particular about my truck. In the past I have tried to work with a dealership closer to home but Carter Northshore is my only go to location

Marilyn Page

I have been a customer of Carter for more years than I can count and have never been disappointed or had an unpleasant experience at any time. They explain the job that needs to be done and if necessary they say why. I'm always treated with respect and understanding. They are a fantastic team 1 and ALL. Marilyn Page

Kevin L

Excelleny service and best car buying experience so far. We had a tight deadline and they got us in and out within hours. Could have gotten a better trade in price.

Andrew Cleminson

Went in to have a new key made for my beautiful Envoy. Bit of a problem but it was all figured out in the end with a very nice discount!..Thank you very much Mike MacIntosh...cheers..Andy Cleminson

Michael Kates

Recently brought our Bolt in for a software upgrade at Carter GM in the North Shore Automall. The staff in the service department are always friendly , courteous and efficient!!

Yelma Puttick

Very happy with my appointment was very organized and very impressed with the whole experienced will be back for sure .

Rosaline Turna

My husband and I purchased a Cadillac XT4 from Carter GM Northshore on March 10, 2021. Juan Ramirez is our sales rep. Juan is knowledgeable, extremely patient, absolutely personable and very attentive to our needs. Juan is very respectful, energetic and eager to learn and listen. He cares about his client and follows up on information that is asked for. We would recommend Juan to anyone for future purchase of a car.

Ashley Inouye

The service was amazing. very helpful, and found me a great deal!!

Laura Malley

I am in love with my Buick Encore and the folks in the service department always take care of it when I bring it in for service. Timely, done right, and service excellence.

Jason Beazer

Oliver provided great service both times he assisted me with my vehicle. I would certainly recommend Carter GM service team.

Cheryl Evernden

I have dealt with the Carter GM North Shore service department for my past three vehicles and been very satisfied with the level of professionalism and expert advice I've experienced. The service techs ensure that I understand any problems or concerns they or the mechanics have about my vehicle with a view to keeping it performing well and keeping me safe. I appreciate this excellent team at Carter GM North Shore.

Michael McLellan

I do not recommend this facility. Though the Service technicians at the counter were all helpful. The service manager and other behind the scenes people that I dealt with failed to follow through with the services and fees discussed. The first time in there was a problem with the rental that they had arranged. To make up for this inconvenience a deal was offered on my next service. When i returned to pay for that follow up service there was no record on file regarding ,"The Deal". This happened twice at the same dealer. When I spoke to the managers to clarify our arrangement and get an adjustment to my bill no one recalled "The Deal". I do not recommend Carter North Shore. Please take your business elsewhere.

danny grant

From Ninno's first contact up to the purchase, financing and insurance and introduction to the trucks features, the experience was a good one.

Ronald Slinger

Every effort is always made to get the job done. I appreciate that. The staff are friendly and interested.. My daughter, son in law and wife feel the same way. We have four cars that they service.

Chifa Omari

Service was faster than expected and the staff were amazing. Also very pet-friendly too, which is a plus. My fur baby comes everywhere with me. I would highly recommend servicing your vehicle here!

Warren Lloyd

Came in for a quick oil change; it was fast, professional, and they washed and vacuumed!

Manu singh

It was very quick and easy. Didn't even felt like I bought a car. Thanks to Tyler

Steve Peacock

Lorraine and I have purchased our vehicles from Carters. The sales and service experience over the years has always been great. They have great personnel who look after the customer and have built a good rapport. We trust Carter GM.

Meziane Merbah

Bought a 2021 bolt ev from carter chevrolet North shore.Nino the sales man was awesome very helpful everyone was very helpful and not pushy.

Tracy Bechler

Helpful and friendly service department!!!

Lidia

I had a great experience with the purchase of my new Cadillac XT5 thanks to Ninno Decottiis for his patience in dealing with me and helping me choose the car I wanted. He has a tremendous knowledge about the products he sells. Deborah is another person who played a very important part in my car purchase helping me choose the right coverage for my vehicle. I have been driving my beautiful car now for a month and I am very happy I decided to go to Carter Auto Group!!

Harry Emptage

We traded in our 2021 VW Tiguan R Line , for a Cadillac XT5 . Kyle Johnstone in sales handled the purchase seamlessly . No stress environment , and during the purchase it was quite evident to us that Carter GM is an experienced , established family owned dealership . I do not believe that we could have been treated by everyone anywhere any better . As I said Kyle handled the sale and his patience and skill were second to none . I very much look forward to our next vehicle purchase , and of course , it will be at Carter GM . Thank You Very Much

Dave Gilmour

I was from out of town. I was driving in the area and the engine light was on, so I decided to make an appointment so I dropped in. I told Oliver that I was from out of town. He quickly got my truck in and before I knew it ‘ job done. Thanks Oliver. Very good

Blair Kerfoot

The Service Department was awesome on last vehicle service and installation of accessories. All issues addressed and attention to detail was top notch!

Eric Greenwood

Excellent service , John was very good and so was Deborah in the finance office. Also the the insurance fellow was very professional and helpful.. very good dealership.

Brittany John

They really take care of you at Carter. They make sure to contact you before additional work is done that you initially didn't set out to do. They are friendly and will take the time to answer all your questions.

Ian Cruse

I love this place. I bought my truck there and have all my service done with them, too. Great price on the Silverado and superb service on it since!

Rachel Stopard

I am thrilled with the purchase of my new Buick Enclave Avenir via the GM Carter dealership. I am over the moon happy with the patience, authenticity and knowledge I received throughout my entire experience. From the day I walked in, until the day I drove my new car off the lot, I received genuine care to ensure I was completely supported and happy with my first very big purchase. My sales rep, Kyle J., was extremely present, with a wonderfully caring (and hilarious) nature, including follow-ups to make certain I was pleased after the purchase was finalized. Heather was incredible and made the financing process truly seamless for me and my unique situation. I am very grateful to have had such an unexpectedly delightful experience at a car dealership. Will be back to Carter for all my future purchases!

chris marcellus

As usual, the Carter GM people looked after my car service in a quick and professional manner. Carter GM his a first class business.

Dawn Riley

Great service!

Allan Day

Your radio advertising makes me turn off my radio. After all this time I would think that your "barbershop" group would have worn out their welcome. To me, I have been highly irritated since it's inception and would not come near your dealership. Please change your advertising style so that I do not have to turn off CKNW constantly. No stars!!! No stars!!! Allan Day

jalil khb

I recently bought a Chevy Bolt and had the best experience with Chevrolet. Mr Ninno helped me find a really good deal that I couldn’t find anywhere else. I strongly recommend North shore Chevrolet.

Brian Riedlinger

Great staff. They are friendly, prompt and efficient and make it very convenient.

Helen MacMillan

Great service by people who actually CARE about their customer and their vehicle. Not rushing, taking time to hear me and taking time to explain options and approach to my vehicle's service. Gareth and team are outstanding.

Yumiyoshi

I have bought my new Chevy bolt 2019 there and it is my first car! I was pleasantly surprised with the way Chris Smith have dealt with us. We have been shopping around, and have dropped by several times before actually making a purchase. Each time I never felt pressured to buy anything, but rather was given tons of information to make a right choice for myself. In the end of the day I came back to Chevy bolt, but also came back for the better sales agent that made me feel comfortable. Huge thanks to Chris! The manager Greg was very friendly as well, Ichi the insurance agent was fantastic, I enjoyed interacting with every team member in your dealership. I'd definitely come back myself and would recommend this spot to others.

Jim Gee

I was not overly happy with Carter as I had my brakes first done at 90,000km and had to get them done again at just 50,000km?? I will say though the service department has pleasantly continued to over perform, Steve is simply a real treasure to deal with !!!

Pepper Robinson

My husband surprised me with a new Escalade and I love it! It was a great car buying experience from start to finish. We highly recommend Kyle Johnstone who is excellent to deal with.

Brian Kerr

Excellent service. I was made to feel like they really appreciated my business

Steve Bella

Always professional and on time.

judith young

Courteous staff. Pleasant waiting area. Shuttle driver very accommodating for transportation to and from service area. Explanation of word carried out carefully and clearly explained by service manager.

Howard Moody

Sales consultant Martin Benn couldn't have been more helpful. Pleasant experience all round. No free brolly or travel mug though - shame.

Eric Inigo

Service Rep made sure I was kept informed on progress of my vehicle. Was very clean when I picked up my vehicle.

Stuart Welch

Great service and kept well informed.

John Hitsman

Great buying experience. Martin was professional, helpful, and efficient!

scott mclaren

While dealing with the staff at Carter, my concerns were dealt with in a timely fashion. Both the body shop and service men were great. I will be returning at some point.

Peter Raad

Awful service as usual. A handy man could do way better than these guys at the GM dealership. So so sorry for GM

Tim Godin

Tory in parts was so helpful and friendly. the service was above beyond

David Kim

Update: Sept 1, 2017: Friday about an hour before closing, we had a non-repairable flat. Spoke with Karl at Service Department and given the long weekend coming up and our need for a vehicle, Karl made time to see us. Karl and his colleague Eric took the time to assess the flat and set the "wheels" in motion dealing with the insurance company to replace the tire. We were the last customer of the day but both Karl and Eric treated us as if we were the first and only customer of the day! The next day Karl kept us updated on the process eventually setting aside a loaner as the insurance company was off due to the long weekend. The following business day, we received a call from Eric when the tire was replaced - everything went smoothly even though our predicament took place over the holiday. Great service! ======================================================= Great service from both sales and parts. Ordered 2017 BOLT EV back in early part of 2017 and received great support in applying for the Scrapit incentive as well as help speed up delivery. Actual delivery day process was exceptionally well handled by all staff involved (Tim - Sales Manager, Deborah - Finance, Bev - receptionist, Matt - Parts and James). From the first person who greeted us (Bev) to each of the people involved, we were treated like family with our best interest in mind. Update on Bolt EV - Been driving for over 2 weeks and it is everything and more. Quality, ride, charging and range. At the moment, averaging low 14's kwH/100km which equates to over 400KM range on one charge! The Bolt EV was well worth the wait and add in the professional and personable service to get you a great customer experience at Carter GM North Shore.

Tom Bell

I had no appointment was heading out of town and they took care of me in minutes very impressed and excellent service

Tony Sedlic

Excellent service, very accommodating and friendly. Better than I got at Porsche or BMW by far. Arranged for courtesy car quickly. Much appreciated especially during this busy time of year. Everything ready on time thanks again.

John Boyle

Ninno has been very helpful and accommodating in the recent purchase of our 2019 Camaro RS and in the after service too.

Ian Rose-Innes

Received. Good advice and competent friendly service. Shuttle driver was friendly and his service on time

Wayne Lee (gmail)

Great service experience. Zack/Service was professional and knowledgeable. Bruce/Shuttle was polite and very pleasant!

simran dhaliwal

Very helpful service advisor, took really good care and customer service is good.

Sherry Keane

I must say that the service department is very good at their customer service. They always try to ensure that my car is serviced in the allocated time and if a problem should occur they always ensure I have a ride or a rental. They are attentive and knowledgeable and do everything they can to help.

Leyland Pitt

Excellent service and a pleasure to deal with.

Jose Del Campo

I went there three times to get my car fixed I spent a lot of money and the problem continued the last time I spoke to the service person he told me that it was a process of elimination and it depended on how much money I wanted to spend on this vehicle. Previously I owned quite a few Chevrolet cars and I never had a problem like this before I'm very disappointed

Shane Cooke

Karl and the guys are awesome. They were a great help and provided clear professional advice. Their work is second to none

Ks Kim

Good service. We are very happy with the service you are providing. Keep up with a good work!

Clive Mynott

Exemplary service technicians, honest, forthright, knowledgeable and informative! They also take the time to listen to your concerns and keep you updated! The offer to accompany me on a road test to diagnose was Stellar! Keep up the great work team!

Sandy Parkinson

I have purchased and serviced my vehicles at Carter NorthShore for decades. They are friendly, efficient, extremely knowledgable and trustworthy. I have no reason to go anywhere else

Andy Agnesini

Professional, knowledgeable, fair and friendly...what more do you want?

Heather McIntosh

Great service Vehicle washed and ready when they said it would be

Don H.

We purchased a 4 year lease trade in vehicle, a GMC SUV, 2017. Upon arrival, we were given a beat up Fob(#2), only one and told it would cost $300 for Carter to get us a second one. We were given a $200 credit and advised we could try and get one at a dealer closer to us. This really is unacceptable. Two keys should be standard for any car purchase. The car is 4 years old, not a cheap vehicle. This Fob is missing a button, the key inside is full of dirt, or something!, it is difficult to use and we have been advised it will cost us $260 plus tax to purchase another at a dealership closer to home. Not a good way to encourage return business. I was also told I would have to purchase the touch up paint I requested. I refused! The salesmen grudgingly said he would pay for it out of his own pocket! Come on people, you are making enough money off these return leases, and at this point We would not be returning or recommending your dealership.

dennis smit

Very professional staff. Service completed on time and on budget. Communication was excellent.

Nick VanderKwaak

Excellent and prompt service. Courtesy car much appreciated. Costs exactly as quoted. Top quality workmanship every time I come here. Which has been 6 times in the past 30 years.

Find Me

The service consultant was rude when she was asked if vehicle was ready. She stated the truck repair had not been started saying that she had time left in the day to complete the recall. I reminded her that I had mentioned that I needed the truck back by 2:30 to 3:00. She then stated that she heard me say I did not need the truck for the entire day telling me that I was lying. I spoke to the General Service Manger Jayson Lynch the following day by phone to advise him of my dissatisfaction. I have been a customer with Carter's since my first car in the 1980s and I have come to expect a much higher level of customer service and professionalism. I hope this type of incident is not repeated and this consultant receives further training in customer service. I also hope this is the final inquiry about my visit to Carters as this is the third time I have explained my negative experience.

josef osif

As always you are people fantastic. I am perfectly satisfied. Your work is excellent, fast and within budget. Thank you Josef Osif

Stu Thomson

Very professional, responsive and handled everything well. I would certainly recommend them to friends and family.

Cherri

I just got my car repaired at Carter GM in North Vancouver. The people in the Service Department were great! They are good listeners, and then they offer good advice. I'm pleased with their work. My car runs great! I recommend Carter GM in North Vancouver, and I will return when I need more work.

James K

Family has bought many vehicles from this location. Excellent service.

Joe Grunau

I bought my truck used from another lot and every time I bring it in for service here, it's better than the first day I bought it. Thanks Garrett, Eric and the Team in the shop.

Hossein Karimi

Friendly and knowledgeable staff. Very smooth check-in and got a very comfortable car for the service time.

Joseph Rush

From 1st contact I was helped with my purchase with good advice and very friendly reception. The purchase was initiated by phone and when I arrived to finalize the deasl, everything was ready and waiting for me. It took less than an hour to do all the paperwork and all options re extended warranties and financing were explained to me but at no= time did i feel pressured to purchase something I did not want. Two thombs up.

Jack Collingwood

I have received excellent service at Carter GM Burnaby. Staff were very professional and friendly. I was very satisfied with the service provided as well as the turnaround time. This is my go to dealer in the Greater Vancouver Area.

Ryan Jones

By far the worst dealership in BC . Will never step foot in there again as long as I live .The Service center is the biggest joke about rhat place

Philip Atoui

excellent service and the sales person we dealt with was friendly and not pushy at all

Dwane Makowski

They went above and beyond to find my new all season tires for my corvette. Thanks much.

Ivan Klymchuk

Staff were great. Pleasant and reasonably prompt. Booking the appointment takes about a week. There is a big however. This visit was for recall work...not service, not elective work but recall work. I would at the very least expect a no charge courtesy car available for me. After all.... this is essentially a repair of of manufacturers defect. So GM, what are going to do for me? You consumed at least two hours of my personal time....without apologies. Now don't get me wrong, I am pleased that you corrected the recall, but let's not forget that is on YOU General Motors. For your lack of apologies and no courtesy car....you get one star

JOE BELL

I’ve never had an unpleasant experience at Carter, and I’ve been going there since they opened. Everyone is friendly, even Jack Teeple! They would not service my car under warranty; however, they were correct as my Cadillac Eldorado was purchased at Carter in Burnaby in 1978.

Rob Lyske

An overall excellent experience, my truck was fixed a day earlier than expected and for slightly less than anticipated.The staff were excellent at assessing the problem, scheduling the repairs and returning it to me clean as well.

jim mcneill

I had my 2010 Cadillac Escalade EXT serviced --oil change, had a leak in my driver rear tire repaired, drain and refill the cooling system, service rear differential and replace fluid as well as service department did their usual multi-point vehicle inspection. Steve Angelis always looks after my service needs, in fact, I always schedule my appointments around his schedule. I trust Steve's opinion and whatever he suggests/recommends I always get that work done. I have been dealing with Carter and Steve since 1992 and would not even think of changing dealers-I drive in from Chilliwack to ensure my truck gets top notch service and care.

Kevin Koopman

I recently purchased a vehicle and thoroughly enjoyed my experience with Kyle Johnstone. If you're interested in a vehicle, ask to book your appointment only with Kyle; you won't be disappointed in your overall dealership experience if you stick with him. My only qualm with this dealership is the non-negotiable $598 "documentation fee". Quite an egregious fee on one of the notoriously known dealer markups/profits. When questioning it with a sales manager and being told "well we filled the gas tank for you", it was obvious where that conversation was going. I didn't know a full tank of gas didn't come standard with purchasing a 60K+ vehicle and was now part of the documentation fee? Overall, I enjoyed my experience simply because of Kyle and would encourage you to negotiate with him only before going to the finance manager (who was also lovely). Would purchase again only if dealing with Kyle.

David Laniado

Google Review I have been dealing with the Carter Group for over 25 years. I have leased or purchased outright more than a dozen vehicles personally and for my business from them. I recently went to do an end of lease purchase of my third Yukon (bought from Carter) - it is the first one that I leased through GM Finance. I was shocked to learn that Carter viewed this as an opportunity to charge an exorbitant mark up beyond the contracted residual amount. I contacted GM Finance to confirm the residual amount and was told that it would be $32,940 or $36,584.02 with taxes. However, I was told that I would need to contact the dealership to arrange payment. When I did, I was put through to someone named Nino and he told me “I will be your salesman” which seemed odd to me. I repeatedly asked him for a print out of the residual amount. He repeatedly told me to “just come down with a cheque”. I reiterated the fact that this was a company vehicle and to produce a company cheque I would need a proper invoice. My intention was to buy out the vehicle and sell it at market value which I estimated to be +$50,000. Finally, and reluctantly he emailed me a hand written “Proposal Agreement” (see photo). The total being $39,407.20. This amount is $2823.18 higher than the actual residual amount confirmed by GMC. I contacted GM Finance looking to just pay them directly and was told by Jessica that B.C. is the only province where they require leasing clients to go through the dealership at end of lease. Several days later I did get a call from Nino saying that he had “made a mistake” and he emailed me the “correction” below: DEALER PAY OFF QUOTE Correction Amount $32,940.00 GST $1,647.00 PST $2,305.80 Total $36,892.80 I also received a call from a Carter sales manager Tim T. who said that to make up for the situation which he described as “wrong” and an “internal” matter he would buy the car out right at “fair market value” he came over and offered me $3K less than a wholesaler had offered me. I know that if one of my parents had gone in, they would have ended up paying what the dealer told them they had to pay which is $2,800 more than what was owed. No one would have been any the wiser. I called back GM Finance and spoke to Niro. When I asked to speak to someone at GMF who would be concerned with what had taken place, he said, “This is the end of lease department so I’m not putting you through to the CEO”. Thanks. When I sent GMF a draft of this review I did get a call back from a senior representative who confirmed that the contractual residual amount is all the dealer should be charging and not marking it by $600 or $2,800. So yeah, sorry about that. I'm sure that Carter will respond and say it was a "mistake". My impression is that it's only one if they get caught. I for one will never lease from GM Finance nor buy a vehicle from the Carter group.

Don Cosco

Brandon, at Carter's body shop, made my repair work, simple and effortless. He followed through on a request to see if a part may actually be covered by insurance. When he found that it was, he ordered it for right away.

Jessica frank

Need to do a recall on my 2014 GMC Sierra Ac Condenser I hear there are a lot of Condensers not working. I'm totally exosted driving in this heat, working in this heat plus smoke! There is a two month waiting for a new condenser!

Sandy Kwong

Efficient and professional services at North Shore Chevrolet Servicing. Well explained what have been done. Thank you Mike!

Konstantin Ogurchenkov

Great friendly staff, qualified mechanics and affordable prices. I guess that's the most important things for me.

Tomasz Balcerak

My truck had issues with def warning light and engine light. First visit dealer just reset the warning lights and performed forced regen as per instructions from GMC Fault was not fixed and truck was back within 3 days to shop. Full sustem scan found fault to be with a sensor that was ordered and took 5.5 weeks to be delivered. GMC canada coused delay. One week after repair both lights came back and truck was back for repairs. Now fault was found to be DEF injector. That was replaced within a week, and truck was returned. 12 days later same lights came back. Now dealer said it was same sensor and took another 10 days for replacement and testing. When i got the truck back it was only 4 days with me till sensor lights came back. Now dealer said they found the injector to be leaking again and has individualy tested 2 injectors and found them leaking prior to installation. I had an injector from a known good truck new installed and foult was finaly rectified. Dealer did his best to accommodate my needs during this ordeal however GMC canada has left me wandering if i will ever buy a new $75,000 truck from them again. The procedures for repairs was always dictated by GMC or so i was informed.

David Owen

Great experience. Kirby and Greg were and read the situation well. The whole deal done in hours and all on site by professional, knowledgeable and personable staff. Had been looking for a while and this was by far head and shoulders above other dealerships. Thank you.

Traylynn Ingram

Great Services! Shuttle to and from home when vehicle done. Thanks guys!!!!

Robin Wilson

Always excellent service from the team at Carters. Special kudos to Mike who has looked after me and my cars for many, many years. Always accomodating, cheerful and helpful! Robin Wilson

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Ali Kazemi

Doug Smith

My 2006 Silverado went in for lube, oil filter and basic maintenance. The change engine oil light wasn't reset ( even though it was checked as done), the windshield wiper fluid wasn't topped up ( even though it was checked as done) and they suggested that my brand new Bosch windshield wipers needed to be replaced. What else did they miss? What else did they overcharge me for? I talked to Kevin, the general manager, and he said the next time I bring the truck in for service it will be free. Can I still trust them?

marilyn page8

I really appreciate the Service Department at Carter Chevrolet North Shore Automall. They are a great team of people and always glad to have them on my team. They are the BEST.

Oscar Tessarolo

My family has been purchasing vehicles from the Carter group for over 40 years. My most recent experience was very quick and painless. The service was second to none. Many thanks to Juan for helping me to navigate through the test drive, finance and documentation processes so effortlessly. Its always a pleasant experiencing dealing with this organization. I highly recommend them Oscar

Aaron Brown

Always trying to upsell service parts that are not needed yet. It's obvious a 10 year old truck isn't in showroom condition any more. But if you stand your ground and they realize you just want a sound and drivable vehicle with no extra un needed services they seem to get the job done no problem. Once that dance is sorted out I've always had good service and quality work manship from this place. The service is great once everyone is on the same page.

Joyce Boland

Mike McIntosh provided me with excellent service as always! Very much appreciated!

Heeva Salemi

ZERO respect for customer at this branch. I have been trying to change my oil at this branch for weeks and no one helps me!!! I ask them do you have shuttle? she replies, Well yes and No. I call again to talk to services, an incredibly rude guy I ask him do you have time on that day. His response: I don't know we work on 40 cars a day!!! How's that helpful to me? He still booked me for the wrong day cuz he was in such a rush to end the phone call. Seriously disappointed with Northshore Chevrolet. WILL NOT CONSIDER THEM FOR MY NEXT PURCHASE.

David Smith

Wouldn’t share the dealer invoice price on a new vehicle. Would only share the MSRP sticker. Stay away if you like paying thousands of dollars more. Hey Carter GM, contact me when you’re ready to share the invoice. Until then this review stays. Take your business elsewhere folks! vancouvercanucks1987@gmail.com

Dave Mueller

The part was expensive as i expected and that is ok. The labour is expensive and that also is ok. When i call to come and pick it up they say it is ready as scheduled and that is great. He also says that we are going to wash and vacuum the car and that is great. When i picked it up it was only rinsed off with water No soap, also no vacuum. It pisses me off when you tell me your going to do something and after paying a fortune to do it you get a procrastinater. Great thanks alot. Dave

Otis Perrick

Service, communication and staff are best in the business. Professional and knowledgeable team at Carter Service.

Roger Irvine

All good! In and out on schedule!Oliver and Garrett very professional!

Albert Hoeberechts

Ninno was extremely helpful, did not pressure us and ensured we got the car we needed. We recommend Ninno to anyone looking for their next car!

Arnold James Jaggernauth

Overall, the service received from Carter Cadillac Northshore was just magnificent in many ways - Sales, Finance, one-stop shop. People with great attitude and working as a team. 1. Sales was outstanding : The salesman Juan Ramiraz showed brilliant customer relationship skills and made me feel most important in the process. Juan was very patient with my demands for a custom made XT5 PL to my requirements . He provided frequent updates on delivery and did everything to ensure that I was a happy customer for almost 3 months . Juan collaborated closely with his Supervisor Yuri who in turn facilitated my requests to get the car of my choice. Muchas gracias Juan. Thank you Yuri. 2. Finance was understanding and patient : Heather truly demonstrated solid Financial Management advice to me and did the best to ensure that the package was optimal on my pocket . Thank you Heather. 3. One stop shop service : This convenience was efficient and saved me a lot of additional stress to get auto insurance . Rohina was well prepared and took the time to review options that will give us the best bang for the buck The teamwork at Carter was exemplary . My wife and I are very pleased with the welcome attitude shown to us . The XT 5 PL is a beauty . I will never hesitate to recommend Carter Cadillac to my friends and associates. Thank you vey much, Arnold

p k

Very convenient

rob d

Great service outstanding people there

Alen Dominguez

I had a great experience trading my old Nissan Leaf at Carter Northshore. Sale Consultant Kyle and I were in touch for a couple months before the perfect car became available. He took the time to answer my questions and listened to my concerns throughout this time. When we arranged a viewing of the preowned Volt, he was transparent about its history, made no false promises and was knowledgable about the car and the OnStar system. Once I decided to go ahead with the trade, Deborah did all my paperwork and she was patient, clear and quick. Kyle checked in at all times to make sure the process was smooth. Overall very happy with my new preowned Volt. Highly recommend this dealership. The Kyle + Deborah combo made the process enjoyable, personal and easy!

Lauri Barker

Kyle kept in contact with me about arranging a time to go in and pick a car. He even called me when he was on vacation. He was very patient as I changed times a few times. I got what I wanted and I am very happy with my Cadillac.

John Bomhof

I purchased a 2017 X5d in September 2021. Kyle worked hard to offer me what I considered a good deal and the rest of the process was very simple. In December, on the last day of my 3 month used car warranty I found the floor of the passenger side soaking wet so I brought it in right away only to be told that the warranty didn't cover water damage. That was when Eric the service manager went to work to see what he could do for me. He said to leave it with them for a couple days while they investigate, fix and dry it out. I live in Nanaimo so the ride offered to the ferry was a nice touch. When it was fixed and dry I got picked up from the ferry and once back at the dealership found a perfectly fixed car with no cost to me. There was no obligation on their part to fix it at their cost but they did. Maybe it was the spirit of Christmas, but whatever it was, in my opinion they went above and beyond and if you're looking for a vehicle you should check them out.

Razr King

Great price, great service, great vehicle

Jeffrey Schleimer

Always happy to do business here ???? Oliver is an awesome service advisor!

Deb Ferris

Maryanne went over and above the regular sales person. I feel she made the experience fun and enjoyable. Maryanne knows her product! Thanks so much for everything!!

ElRoy Jacobs

A Cadillac Escalade ESV owner since 2017, I am writing re my second one, a 2019 same model fully loaded. Recently took the car in for a scheduled service and two items that needed attention. As well had a small dent on the back driver side panel. The welcome, the service and attention to a customer was amazing. Once you are at their property you will be taken care of as a valued customer immediately and in all ways one would hope for. It will not matter whether you bought the car there or not, however, I would sincerely try buying your next car at Carter North Shore GM. The reception area and on site sales staff immediately greet everyone and offer assistance. The service manager, Eric Mitchell and the service persons I met were helpful and interested in any concerns that I had and inquired if there was any other things I wished them to look after. So refreshing to be greeted, listened to and served in such a helpful spirit. The service department and management are most accommodating re scheduling, providing a car if needed, attending to any small thing such as a rattle, or door not closing perfectly etc. I had a door closing issue which the selling dealership described as due to "air pressure" and the second dealership tried to adjust and then declared it was normal. On the first service appointment their technician had the door closing perfectly as all other three doors as Cadillac boasts of. The Service Manager listens carefully to the customer's concerns and considers then and then promises to find the solution. You probably experienced places that make it seem that your concern is not valid or is "just normal". You will not find that at Carter North Shore GM, Eric Mitchell will listen and give the best reasonable effort to find a solution for you. I am an older person with family and business's that all require cars and service. I can genuinely say that Carter North Shore GM is the best dealership I have dealt with whether it is a regular car or a luxury car. This is a strong endorsement of the way they treat customers and their business model, I stand with it, you owe it to yourself to try them first and speak to the various departments. Then compare to your experiences at other dealerships. It is my pleasure to relate my experience at this outstanding dealership and their staff members. It would be remiss not to make other GM car owners aware of this deserving dealership. Regards, ElRoy Jacobs.

Jamie Robinson

Younger gentleman service advisor was professional, prompt, and straight up (not slippery). Would return if I pass through Vancouver again.

Janis Walker

I had my car towed here after it wouldn’t start and it was one of the best, if not the best, experience for repairs I’ve had. I’ve been to a few other dealerships in the lower mainland and this one has been the best. The whole team was friendly, informative and kept me updated on the status of car in a timely manner without me having to check in (they even managed to get some extra items serviced, that I’d been putting off, by the original pickup date). Courtesy shuttle was a dream. Excellent service department, no mansplaning of my car’s issues from my service guy, 100% would recommend.

jeff yehia

Excellent service and fantastic customer service by mike

Rob Veltman

Came in for airbag recall and they washed my car! very nice people, professional

Stephen Mitchell

Found! A guy who cares about the vehicle purchase process. A guy who cares about your well-being. A guy who stays, long after the closing bell to make sure you're taken care of. A guy who follows up. A guy you wish you'd met years ago. Mr. Mark Main. Rock Star!

alan holton

Attentive, conscientious, carrying, and personable. Not to mention knowledgeable!!!

James “JD” Dimas

The Service guys at Carter are great. Known them for a long time and are always considerate and do a great job. Thanks guys for taking care of me and my vehicles.

Matt Black

We recently traded in a vehicle and purchased a certified pre-owned one from Carter GM Northshore. Buying and selling vehicles in one of my least favourite things to do, so I generally dread the whole process and was not looking forward to it all when I emailed an inquiry about one of their cars. It was a Sunday so I was not expecting a quick reply, but Martin Benn phoned me back within a couple of hours. The following morning I arrived with my trade-in and I was driving off the lot in my new vehicle about 2 hours later. Martin told me that they would put their best foot forward on my trade-in and he followed through, the entire process was simple, no-pressure and stress-free as it could possibly be. Thanks!

Rodre Ghorashi-Zadeh

After being a 12+ year customer of another GM dealer I needed to find a new dealer to take my vehicles to after watching the quality of workmanship and customer service decline during the last couple of years at the previous dealership. I have been taking my vehicles here regularly for service over the past year and recently needed to visit their body shop as well. Really attentive and understanding staff, good quality of workmanship, and honest practices. Both Karl in service and Lincoln in the body shop have treated me really well, over and above the call of duty. Thanks Carter Team!!!

ham mott

Very experience staff special Garret Leniuk

Diana-Lynne Rodgers

Superlative!! Excellent selection, customer service and prices. Thanks Martin Benn!

Cody lee Gillis

Purchased a couple vehicles from the North Shore Carter gang over the years...they are top-shelf; professional, courteous and fun. My guy in particular - John Proctor - is absolutely one of the best! Good service. Good pricing. Good support. Good experience.

L. Burch

Staff are friendly and efficient. Service is excellent and timely.

K O

Great dealership! Family values and they treat you like royalty!!

Charles Roberts

Efficient knowledge service team, would recommend!

Joe Desantis

Awesome

Doug Christie

Very happy with the car and the price, was treated very well. I will go back again for future purchases.

Jonny Versteeg

I was quoted for my usual oil change at ($69.95 pls tax and environmental fees) but when my car was ready I was told that I wasn’t being charged the right prices for all the years in the past. Well you can imagine the look on my face when the service agent revised the new price for my oil change at ($99.95 plus tax and environmental fees) In addition to this he tried to upgrade my oil and asked me if I was racing my car on track? I explained to him I used my vehicle only 3 month out of the year for casual use only and that all I wanted was my typical oil change which you’ve provided in the past. He also tried to pressure me in a service check for ($69.95) This was after I told him I was in a bit of a rush that day. All of his upgrading and trying to get me to add the service check was while I was sitting waiting for my vehicle. This is backwards and should have been discussed when I gave him my keys at the check in counter along with the revised quote. After my experience I doubt I’ll be returning back to your dealership unless things change.

Road Kutter

Took my truck in for a check up today. Great service, awesome staff. Everything was explained and printed out, price was also fair. Came out with great smiles and a clean and vacuumed vehicle.

Lucy Traini

The placement of the canopy was done in a timely manner and I am very pleased with the result. It looks amazing. Thank you.

Manjeet Parmar

Fast courteous service. Fixed and resolved the issue quickly.

Stan c

Pretty casual dealership to deal with. John and Andy have been both very helpful getting my new car. Overall good experience.

K ZM

Nice big dealership, a classic. Ask for GM, Jack Teeple, couldn't ask anymore of a humble, standup guy. 28 yrs there!

Clive Mynott

Great highly professional and very knowledgeable service desk staff! Shuttle service and driver first class. Keep up the good work guys!!!

Peter Green

Great service, great people, very professional always on time and work done is excellent

Captain Koorosh

I had an awesome experience with this company due to Stefan Fatemi's awesome customer service, he was very knowledgable and helpful. I am very happy with my experience at north shore's GM and I highly recommend it. 5 stars.

John Robert

Excellent service as always. Mike McIntosh has always provided me with the superb service that gas kept me as a customer of Carter's for over 40yrs.

Greg Calbick

I chose this location, even though it is out of my way, for it's customer service rating. I live in Maple Ridge. However, after my experience with them, I'll be choosing another dealership. I took it in for regular service, and paid the extra money to get the tire rotation and full inspection. Prior to going in, I advised there is a slow leak in one of the tires, but at that point, the warning light wasn't even on at the time of dropping off. As it was holding air for 7+ days, and only dropping 10PSI in that time. Later upon being in for service, they update me, mentioning, due to location of the puncture they recommend replacing. Nothing else was mentioned at that time. I said yes, I am aware and will change out the tire at a later date as it had been a slow leak and I'm okay with the slow leak. Upon completion of service (spent $700), they advise the truck is ready to go, and as I take my key, a technician advises "by the way, one tire is flat and nearly on the rim." Sure enough, coincidentally, it decided to stop holding air during the time it was in for service. However, while in for service, there was no offer or request to have this tire rotated out with the full size spare (standard on vehicle). I was not offered any assistance at the time and was left to change the spare on my own. I asked why didn't they didn't offer this, since I already paid for the tire rotation, and the service advisor said the technician noted that the "tread was fine on the vehicles and the tires did not require any rotating." As I was also trying to work from the dealership, I didn't have time to complete the change within the first half hour upon receiving my vehicle before I had to go in and attend another meeting. During my call with my work, the advisor that assisted me earlier in the day returned from lunch and apologized and offered to take the truck in to swap the tire out. Nothing more than an apology was offered. At the time of the original service, the alternator was found to be faulty and was to be replaced, covered by warranty, but because it wasn't in stock at the dealership, I'd have to come back, which I was okay with. I scheduled the visit for a week later. Upon arriving today, after driving in from Maple Ridge again, I was told after an hour of waiting, the part hadn't come in yet, and I'll have to come back at a later date. I wasted an entire morning and more than 80km of driving with nothing more than another apology. The communication has been appalling, and no value for the customer's time or inconvenience, and I will not be returning once the warranty work is finally completed.

Bryan Gormann

The salesman Salar was great, very knowledgeable, no pressure, he found us the vehicle we were looking for at a great price, delivery went smooth and on schedule. The finance manager was a pleasure to work with. We love our new GMC Yukon. Thanks Carter

Greg Mitchell

Great service, truck came out operating perfect . It was a little bit more expensive than I would have liked but I guess you get what you pay for.

Marc

Very helpful and friendly staff. They are trying hard to find the best solution for you, even if that means sending your business to an other place. I needed my transmission replaced and since i was in a hurry to get it done they called around to find reliable mechanics available and get it fixed as fast as possible. Very customer oriented! Very helpful! Outstanding! I would highly recomend this place!

June Henderson

Always well treated, very respectful. Thanks

Melita Hardy

I’ll be honest…,I used to be very leery of taking my vehicle to a dealership to have any work done on my cars. I wouldn’t even consider an oil change from one! Members of my family have bought quite a few vehicles and have servicing done at Carter GM. I thought either they don’t mind spending so much money or they were roped into the servicing having bought the vehicles there. Finally my son vouched for Carter GM North Shore Automall so I went ahead and booked a full inspection as I had lights popping up on my dash and I was feeling like I needed proper advice on my CTS. Let me tell you, I stand fully corrected! I have received the best advice and service overly exceeding my new hopeful expectation! My first visit was in Jan 2021 and my second one July. An absolute HUGE Shoutout to Service Consultant, Zachary Yeager for his professionalism, knowledge and very helpful, considerate & thorough attention! I’m a loyal customer now!!

jordan beamish

Went here to look at buying a Chevy colorado but ended up buying a gmc canyon I have to give meny thanks to Kyle for helping me a first time car buyer get this truck and make sure through and through I was happy thanks again Kyle you help me big time

Robert Moore

Nino created a perfect buying experience: fast, answered all questions and easy with no surprises.

Hamid seifian

i just purchased my first EV car and I am very excited about it ; my help was Chris Smith and he is a great guy to deal with and helped us to go thru the bumpy road of negotiating a deal with fun ; at the end of the day, all the staff, I dealt with, were great and helpful and patiently answered any question or doubt, I had before I make the final sign off for a purchase and I hope as a new member to Northshore GMC family , I continue receiving high standard of after sale customer services , thank you

Dave Goodwin

Very friendly staff and welcoming showroom. Martin Benn was very helpful in finding what I was looking for.

Julie May

Hi All, entered this car dealership after having another dealer advise me they were unable to provide the vehicle my Dad had wanted, a Silver XT4. I visited North Shore Carter Cadillac and discussed his wants with a salesman there. I was advised that the vehicle he wanted was going to be shipped from the plant soon. I was excited. My Dad and I went to have a talk with them and the salesman then suggested an alternative, that we have a look at a clear out demo model of the XT5. It was a bit bigger and had a more powerful engine, V6 vs 2.0 Turbo. We test drove both models. What a great idea. We ended up purchasing the demo model. It may have been a year older on the calendar but the mileage was low, the deal was great and all the required services had been done when required. Got for about the same price as the lesser model. My Dad is very happy. They were courteous, kind, informative and easy to deal with. No high pressure sales here. Covid protocols were observed and I felt totally safe at all times. My Dad is 88 and all these things are important to me. I have nothing but good things to say about my experience. Thanks to our salesman Ninno and Debra, their finance officer, for making this a great transaction. Other car dealers should take a lesson from these folks in how to be courteous and informative without being overbearing.

Ken French

Service was spectacular , especially as it was a short notice emergency repair , I can’t thank my service rep Oliver enough , he is the best .

Anne Addie

I like to wait for my car to be serviced and Karl and the others in the service department have been very accommodating over the years. They occasionally make recommendations and are always willing to explain or discuss options with no pressure. I trust that the work they do is done properly, unlike some other places. Updated. Back again.???? I just had my car's oil changed and inspection done while waiting in Carter's air-conditioned waiting room. It took about an hour and my car was washed and ready to go.????

Nic Veness

Carter GM North Vancouver Damon the salesman was very good to deal with and answered all my questions in a timely matter. He went the distance adding a tonneau cover, levelling kit and front end 3M to my 2021 Chevrolet 3500 High Country. Sales and Insurance also went very smooth. Thank you for making my first new vehicle truck purchase a success!

Spencer Tamoto

Friendly and knowledgeable staff. Sales and service department are first class.

Stephen Galka

Super happy with my experiences with Carter GM.

Eve Meli

Always well cared for at Carter, Best to all Grace (Eve) Meli

Bo Zhang

Ignacio was very helpful and even went out his way to provide an excellent customer service for me.

Gavin

Mike McIntosh and Eric Mitchell were very helpful and proactive with my needs. They exceeded my expectations when my volt needed work. They kept me up to date along the way and made sure I was in an electric car while mine was in their shop for a month. They back up their product with outstanding service. Thanks again!!

Paul Sukava

Great service. Fast, professional and organized. The Cadillac courtesy car was ready for my family as soon as we arrived. I would highly recommend this location for servicing.

Andre Hachey

Of all the cars i own and owned, Gm gave me the best service to date. I own at the moment a porche,aston,mercedes and a GM. Richard took good care and made it easy. Don't get a Dodge. Seriously. They are by far the worst.IMO Thanks Andre

Matthew Ho

Kyle Johnstone is incredibly kind, informative, and transparent with his customers. He is up front and does his very best to help his clients get the best deals every way possible. These days in sales / retail, you have to work for the client, not the company. The car sales industry needs more people like him!! Thank you Kyle!

David Szarkowicz

Rambod was my salesman, he was great and I really enjoyed my car shopping experience. The financial staff and insurance where very friendly and helpful. All I can say is good things about my experience buying my car from this dealership, I'll recommended this place to anyone.

Steve Purdy

Fantastic service as always. Drop off is quick and easy and the vehicle is ready when they say it will be. With that in mind, there have been no maintenance surprises thankfully. Staff is always pleasant and thorough.

Ron Roddick

I could not have had a better experience dealing with Kyle at carter northshore in the purchase of my 2022 camaro. Hoping for the same on my Corvette zo6 purchase

Mike Pattenaude

I’ve used Carter GM, North Shore Automall, for years. Even before I owned a GM vehicle, I took my other vehicles there for service because of the great workmanship and customer service. When it was time to get a new vehicle, I traded in my Dodge Durango and went into a GMC Sierra. I got a great deal, a really good trade in amount, and a new truck! I only bring my vehicles to NS Carter GM. I was recently rear ended and my truck needed some work. They had it fixed in two days, they arranged a similar vehicle for rental, and the work was done well. I am a loyal GM customer for life now , and will continue to use that location. The GM is Jack Teeple and I cannot say enough about him. He IS the reason I switched to GM and will stay there. I highly recommend visiting them if you need a vehicle or repair.

Ryder Tran

I previously rated a 5-star for their purchasing service. Steve (salesman), Heather (finance), abd Tolby (insurance)?were all very professional, dedicated, and helpful in getting us the vehicle. One of the bonus was GM would follow up with you by texts to see if you’re happy with your car. Though, sometimes, they seemed to not really care what’s your feedback was whatsoever (like you would reply and say “the vehicle has been treating me well”, and they will never get back, not a single “great, good to hear that. Thank you”?) Well, until now, that I filed a complaint regarding the malfunction of a safety aspect of the vehicle (a brand new XT5 at the time of purchase, driven for 6 months, and the parking assist sensor/collision sensor just automatically turned itself off without being able to turned back on; plus the parking brake sign is shown on the dash regardless of you releasing or setting it), all I got back was simply rephrase as “hey, wait till 9-10 months then traded it in”???…So they technically told us to trade the car in instead of fixing it (it’s under warranty, what’s so hard about saying “we’ll take care of it, just please bring the car back for service”? I was totally disappointed with the refusal of responsibility of the dealership representative. Will not recommend anyone to purchase a Cadillac here again. PS: brought the vehicle to Carter GM Burnaby, and their representative was so much more helpful and professional. Got all the complaints looked at, and fixed.

jkcoleman1

Great service, friendly and helpful staff, spotless showroom and service area.

Gordon Elgar

Have had my Buick serviced for years by Carter’s North Shore and always great service. Thanks

Steve Peachey

Told me what it was going to up front. Done in a timely fashion. Always a great service.

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I know the caliber of the people who work there, so I will keep coming back.

Chad Hey

Great Sales & Service for my 2016 Volt! Great suport from my purchase all the way to trouble shooting mechanical issues. Responsive and fair pricing. Recommended!

Jason S

Excellent service department, efficient, friendly, and professional. Highly recommend this dealership.

hennie

Had the winter wheels fitted - routine after several years of using Carter's service for this. Courteous and professional service, done on time and well.

marshall thompson

Dropped my truck off to put new tires on got great advice on which tire to buy and a fair price. Then after they were installed they assisted me in researching my old tires to help me sell them as I didn't have use for the old ones anymore. Great service highly recommend them.

Peter Castell

Took my Yukon in for a problem with the tailgate glass opening when you opened the tailgate itself. They worked on it checking everything, but couldn't find the issue, but didn't give up. Due to parts needed the price was a lot. Being a safety issue, it needed fixing. They called me the next day and they had tried something else, replaced a switch, cleaning and resealing the area so moisture could not get in. In doing so, saved the expense all the other parts. So far so good. I like the fact they kept trying, saving me a lot of money to find a solution. They also informed me of a recall, that will be done when the parts come in. I will use them again.

georgina turner

I always have great service when I come to Carter. My husband and I have used Carter for over 30 years and have been very satisfied.

Rustico de Guzman

friendly people