Reviews of North Bay Toyota (Car Concessionaire)

Raymond Desilets

Great service, customer care #1

Gene Mauro

Been to a few dealers when i was younger but toyota far exceeds my expectations. The service is always top notch. Being a driver instructor i am there often. Quality cars and super service is why i deal here.

PAUL MEYERS

As usual - Jason and team Toyota are absolutely flawless in their execution of incredible service. This dealership stands tall in its commitment to provide first class service. Thank you once again. I appreciate all you do for our family.

Diane Falconi

Excellent service and team!

Stacey Kuehl

Bought my new car from Toyota. There's been 2 new Toyota vehicles bought in the last year and a bit and now we add #3

Ken Gibbins

After arriving for my appointment everything was handled in a friendly and professional manner. In explaining the extra work that needed to be done the mechanic showed me exactly what my car needed. Everyone was very polite from start to finish - Thanks

Chloe Smythe

Very poor service from beginning to end. Little or no returned calls or emails and frequent whining about items for newer models being low or out of stock. Yet they say they are a car dealership. Take your hard earned money and spend it someplace else!

Dave Bonany

Great experience all around. Thanks!

Jo Totten

Got a great used car at a great price and car washes forever!

Jeffrey Del Guidice

I can’t say enough about the great service North Bay Toyota provides.

Jared Grant

Top quality service and product. True experts that will get you fixed and back on the road. Highly recommend for all things Toyota.

Shawn Foisy

Awesome staff. I have been very happy with Toyota North Bay. Thank you!

Justin Loken

Fast, thorough and delivered my "New to me" 2013 looking like it was brand new. Would recommend to anyone looking for a new or used vehicle.

Jack Bedard

Excellent appointment as usual.

Da Ve

Still better than New liskeard

Nick Fletcher

I deal with Mike and he's very good at his job. Very pleasant. The rest of the staff are great to deal with and toyota has its own lending bank and the interest rate was amazing. Only 600$ interest on the loan over the loans life cycle. I couldn't find a better deal. The Toyota corolla is nice to drive. I got the base model that is loaded with features like lidar. The road noise is loud but the speakers are good to down out the sound.

Paul Bourget

My car had the timing chain failure and needed a complete engine replacement totaling $4700. The dealer is one of the only places that have the resources to do a big job like this. …

Dave

Great friendly crew!!!!

Dave Peter

Excellent dealer! Fast response time and great service. I traveled to my buy my vehicle and it was worth it. Roberto and other staff made the new vehicle purchase easy and positive.

mike guillemette

great service as always!

Tyler F

Slow service kept trying to add more fees

Michael Zukauckas

On my last visit almost none of the employees were wearing masks and if they did have a mask they were wearing it under their chin or hanging from their ear. I'm pretty sure its MANDATORY to wear it correctly while indoors. We are still in a pandemic, let's ALL do our part to help squash it please

Mary Catherine

Great service!!

Kirk Jessie

My husband and I were recently in the market for a new vehicle. We drove from Sudbury to shop. Believe it or not, but the service is better in North Bay. We have dealt with plenty of dealerships in the past but none of them even came close to North Bay Toyota, especially our experience with Roberto. He went out of his way to provide the best service and offered us an amazing deal that we couldn't refuse. Not only did he make us feel at home but he made us feel appreciated. Thanks to Roberto and staff of North Bay Toyota for a great experience. We love our new vehicle and we will be sure to recommend your establishment to future customers.

Rolly Leigh-Ann Legault (Rolleigh)

Always a valued customer.

Jeremy Lamothe

Reliable used vehicles at a great price. Just bought my second used vehicle there. Excellent customer service. Thanks Toyota

Nicholas Fletcher

A lot of the employees in the dealership do not have their masks on either at all or on their chin instead of over the nose and mouth makes one think customers wellbeing isn't the first priority and it's sad to say it cause most employees are doing their best to follow the rules but Theres a few that obviously don't care.

Scott Clark

Got summer tires on, serviced and ready for the road again. Love to be able to drop off and they look after it all(including storing the winter tires). Thank you North Bay Toyota.

Rob McKay

Love my new Rav4 from North Bay Toyota. I received great service from Brent Ogletree and from the staff in the service department.

Paul MacArthur

Fantastic service from Shane and Susie! Thanks so much for making this experience one worth repeating! See you in 50000 km!

Larry Bayliss

Waited for completion of service and was super fast again! Thanks. Somewhat disappointed that I missed warranty on two items due to the calendar date.

Eric Magill

Your Sales associate and Service Associate were extremely helpful with us and our Carola. Battery was drained and they recharged it. PLUS we found the block heater cable so we are now able to connect to hydro. It was a great experience and we THANK N. B. Toyota for there excellent service.

Nicole Peltier

Jason and staff are absolutely amazing. Saying what would I do without them is an understatement.

George Bishop

Mike was knowledgeable with all of our questions about our new Tacoma and Lori was very courteous and helpful in the business office. This was our first time dealing with NB Toyota and I was really impressed with their service!

Rosemary Maki

Would like to thank Mike for all his help in securing the deal on our truck. Very friendly staff. Would come again. Thank you. It was a pleasant buying experience.

Shelley Gauthier

The North Bay Dealership offers Great Service in a Clean Friendly environment!

Darwin

Friendly staff

C

Top notch professionalism small town vibe. Thanks Mike.

Vincent Malinowski

Great service. great cars. Great people

Helene P

Brought my car in for an oil and filter change. The work was performed at the scheduled time with no delay and they also washed the outside of the car ????

Jimmy “jiminey” McDougall

Navigation maps too expensive

Nora Johnson

Bought a Yaris, good price. Very friendly staff, dealt with Bob, never pressured us, super nice guy.

David Grannary

Oil change cheaper than any of the competitors and a free car wash too! Why go anywhere else?

Olivia Lachapelle

Service dept. was lacking. Drove 2.5 hours to this dealership because I purchased the vehicle there and wanted to show loyalty... had my windshield replaced and they left the tape on & residue on my windshield. They cut my weather stripping up as well. The replacement was $1100+ and to me it seems sloppy and they don't care. They contracted the work out but the service was still through Toyota and they should be overseeing errors. Update: They ordered the mangled part and then booked me another appointment to have it replaced. I still have a 5hr round trip to have this remedied.

Ginette McLean

As always, my experience at North Bay Toyota was excellent! Service desks, shuttle and staff were very helpful, answered all my questions, booked my shuttle and were very friendly and pleasant! My Rav 4 was efficiently serviced and the mechanics always do an excellent job in ensuring my vehicle is operating as it should and provide a detailed report of the work that was completed. I absolutely love that my vehicle is always washed when I get it back, complimentary of Toyota. Thank you for taking good care of your customers!

Cory Snider

Clean, well-lit, very helpful staff! Great quick experience getting winter tires on.

Denis DuBois

The service experience is amazing. All the work my car needed was taken care of, with care and professionalism. When I picked up my car, it was cleaned, and ready on time.

J Allen

Local to me. Service is consistently great but what I miss from my original Toyota dealership (Wayne Toyota) are the little things... (greasing my U joints and suspension free of charge) keeping me aware of the little things...

David Collins

Friendly, just didn't have the right vehicle

From North Of 46

Came in for my first service on my RAV. The staff was friendly and accomodating.

Dar R.

Non-pushy sales staff helped take the unpleasantries out of car buying.

Keith Ferguson

Reference work order 41727, when booking my vehicle in the service rep advised me that the 64000 km inspection was required and that I needed the driveshaft inspection and lube was required. On this advice I agreed to the work. Once I paid my bill I reviewed the invoice, I believe that I was given improper service advice and double charged for work. Specifically the invoice states 1. underj# 3 15T0ZZ00 “ no fittings to lube” and torqued to spec 2. under MINSDSB. Inspect driveshaft/ drive axle bolts all 3. under MINSPS. Inspect propeller shaft all Points 2 and 3 are covered as regular service requirements, point 1 is additional work that was recommended but from what I see is a duplication of work and charges. If you are inspecting something would you not ensure that the bolts are within torque specifications.

Michelle Kelly

Had an amazing experience with Mike and Lori purchasing my new RAV4 hybrid ???? the colour I had my heart set on wasn’t going to be available for months but that’s no fault of theirs. The experience was easy, all staff were very friendly and communication with the team was fast and efficient.

Robyn Glassier

Incredibly happy with my new vehicle from NB Toyota! There were a couple hiccups along the way during my purchase experience however, the sales team and service always made it right to ensure I was 100% happy. I would definitely recommend this dealership to my friends and family!

Hol Larocque

Great experience. I was on the parking lot looking at Tundra's then a Salesman comes out. I told him I was only looking, we talked & I left with his card & a lot of new info on the Tundra's. I was impressed but not ready to give up my 2013 FX4. I went in again a few days later to see Leo. I not only traded my Ford but we started off with a 2016 Tundra TRD Off-road that I was "ok" with to my dream truck. Upgraded 20" rims & tires, spray in box liner, tri-Fold tonneau cover, remote start & the best the Grey & Black "TOYOTA grill". Leo made all of this happen & me an extremely happy girl. But not only did Leo make me happy, he got my 84 year old Mom out of her 2015 Ford Fiesta & into a gorgeous bright red 2016 Corolla that she absolutely loves. My Mom & I are so happy with Leo. Worth a mention as well, Dawn did finance, she was awesome. And just the whole Toyota experience was not a chore, it was a lot of fun. Thank you Leo :-) Holly Larocque

dallas georgie

great place to deal with.

Catharine & Richard McLaughlin

Quick and easy transaction.

RANDO LANE

Avag

Omar Mahassneh

Perfect service

Stephen Dunsmore

Had a great purchasing experience culminating with our purchase of a 2021 Toyota Venza Limited. Service, not so thrilled. Our first service appointment was put on schedule the day we picked up the car — six months. When we showed up the service people for some unknown reason thought we should have already had a service although the car’s reminders didn’t think so. Anyway, we got the 2nd appointment work done instead. The more annoying issue was the dashcam which we wanted to get hardwired and figured Toyota would know the intricacies of their own hybrids. Well, everything was fine until the service department saw that it was not the $800 Toyota dashcam but rather the latest Thinkware Q800PRO. Keep in mind the dashcam was already installed and working, we only needed the wire run from the camera to the fusebox — about 6’. Toyota service only knows how to route Toyota supplied wire and we would be charges $125 per hour for the technicians to learn how to route Thinkware supplied wire. Nope. We can find closer service who understand the concept of service.

Heating and Cooling North Bay

Incredible experience in both sales and service. These guys are awesome. Thanks for the great service.

Amanda Farrell

North Bay Toyota has always been a pleasure to deal with.

Dale Proctor

Jared took good care of me in the run up to setting up my appointment. It remains to be seen if the intermittent problem with the media system will be resolved. Presumably the pending install of a new radio that I'm told will happen will …

Paul Brubacher

Amazing service

Susan Ellery

This is my first Toyota. I am very pleased with the service at Toyota and the speed with which my dealings are done. I love that I pick up a vehicle that has had the exterior freshly washed. Nice feature.

Marty Wanner

Top notch service and great sales team. I'll be visiting again soon to upgrade to my third North Bay Toyota vehicle.

peIVasse

Originally brought my car to Cambridge Toyota to be fixed. It sat in the lot for over a week untouched while I paid out of pocket for a rental car. After an entire week they called me and said my parts had just arrived when they originally said they would have them before my car got there. They were trying to tell me that my car wasn't going to be covered under warranty for a faulty transmission. My car was under 60,000km. I then went to visit my parents in the North Bay area. I brought my car to North Bay Toyota and they had looked at my car within the next business day and assured me it was under warranty and had it done in just a few days. Very good experience with North Bay Toyota. It has been well over a month driving my car and it's smooth like it used to be. I will never go back to Cambridge Toyota as it wasn't the first bad experience I had with them. Good job North Bay!

Robert Jolley

As usual the folks at North Bay Toyota were pleasant, punctual and transparent about costs and repairs. No attempts to exaggerate repair requirements or inflate costs. Very trustworthy and reliable.

Jessi Squirrel

North Bay Toyota is always great everytime we need anything on the bfs truck done.

Mark Boller

Great vehicles and all vehicles purchased here get free car washes.

PeterChristy Her

It was a good experience but was frustrated that the estimate of what the service was going to cost for each recommended service went up in cost by 100 dollars in 2 months.

Phil Cassell

Have always had a great experience with North Bay Toyota.

Roger Deschenes

Very good experience, very helpful in every aspect of my new car purchase, all went smoothly, would recommend this dealership to anyone looking to purchase a new Toyota

brian e meek

Every experience I've had at North Bay Toyota has been exceptional. From the initial sales process to the occasional service, I am always treated as a valuable customer.

Andrew Smyth

A+ service. Friendly and super helpful!

Khashayar abbasabadi

I took my recently purchased car (Toyota Corolla 2004) there to get it safetied. 15 minutes after I left there they called me and said there is too much rust and it has holes we cannot give you the safety. Which is fine but they charged me for 70$ which is a crime! At the time I'm writing this review I'm just a student and such a selfish behavior is not acceptable and very annoying. Asking 70$ from a student who just bought a good old car, only for 5 minutes of their time! I took my car to a local garage, they look at my car for free and qoute me 200$ for body work and 100$ for safety. And gave me a time to come back a week after. That's how it works. That's a fair business. That's gentle not North Bay Toyota.

Kimberly Bricker

My husband and I moved to the area recently... From the employees at the service desk to the sales person, Roberto and everyone in between - we were met with genuine friendliness and kindness, knowledge and everything that led us to a great experience. We are very happy customers and will definitely return... Would highly recommend!

Carole Masse

excellent service

linda priolo

Top notch customer service! Loved my first free car wash :)

Robert Graham

Good service.

SMJ

Excellent people and superb service. Brent is an excellent person to deal with which why I'm a repeat customer. It was an excellent experience and I will continue doing business with North Bay Toyota.

Sarah Meyers

Always impressed with Toyota’s service!

Sue Cooper

Quick and efficient service. I always love getting my vehicle back looking like it came out of the show room! :)

Scott Carr and Michael Carr

Great service as usual. 10 years of servicing my vehicles there never an issue. Always charges what I was quoted and washed after is a nice treat. Thanks again staff of Toyota Scott Carr

Alex Palfrey

Having just recently moved to Northern Ontario I was keen to establish a relationship with the local Toyota dealer to keep my truck running in tip-top shape. I can't say enough good things about North Bay Toyota, super freindly staff, clean …

Laurentiu Radacina

We absolutely love our gently used corolla. The gentlemen that sold it to us is incredibly knowledgable and welcoming. We can't thank north bay Toyota enough!!

Mike Dupelle

The Toyota team has been nothing but great for us since getting our new Camry. It is always reassuring to now that Tim and the team have your back and are genuinely looking out for the best interest of their customers. Also, shout out to Roberto for taking care of us, would recommend him to anyone looking for a new car!

Michael Blair

Our family had a very positive experience recently when shopping for a used vehicle (Toyota Highlander). The salesperson (Roberto Tignanelli) listened to our needs and did what he could to satisfy them. He checked all of our boxes. When looking at pricing, Roberto considered not only the local market when finalizing on a price. He made it difficult to go elsewhere. Roberto was very polite and attentive throughout the entire process and made us feel very comfortable. We would recommend North Bay Toyota and Roberto Tignanelli to anyone that is looking for solid vehicles at very competitive prices.

Northern Drone

Very nice and helpful staff.

David Lamothe

great service always

Shawn Fougere

An awesome Service and Parts Dept.

Sheri Loyer

Fast courteous service. Needed a ride to work, no problem!

Mike A

Service is not as advertised! I was told, by the service manager, I don't service my 4runner at this dealer enough, so they won't go the "extra mile" for me. So much for all the great service reviews. The abnormal amount of 5 stars seems …

David Weldrick

North Bay Toyota was a wonderful experience buying my new car. Roberto Tagnanelli was such a great salesperson. His knowledge of the cars and his expertise in finding me the exact car that I wanted in such a short period of time was unbelievable. It was worth the two and a half hour drive to deal with the wonderful staff at North Bay Toyota. Thanks once again Roberto

Franco Pittui

Booked appointment online with what was needed. They called back to confirm my service and date for completion. Nelson great help and kept me informed of the work and issues they found. He was able to find time and get the extra work completed. Even stayed a little later from their closing time to assist me in picking up my vehicle. Thanks.

Peter Thomas

Seek out Mike in Sales and Dawn in financing... they are awesome and will take really great care of you!

Kevin Hazelwood

Free car wash if you bought the vehicle there when needed

Guy Giguere

Great staff,great service!

kaneez merali

Excellent service from all, but special mention to Mike who always goes out of his way to make sure everything is perfect!

Purpleprincessauntie

I am beyond thrilled with North Bay Toyota!!!! I brought my car in for an oil change but they found there was another issue and had to leave my vehicle that I desperately needed the next day. Dale in service stayed late and came in early to work on my car and I had it back by 0830 hrs the next day! The service department is amazing, the shuttle driver was fantastic and if I lived in North Bay I would be a loyal customer forever because you just don't get service like this at other places! Thank you again so much!!!!

K Dav

Really great place. Was fast to get an appointment. Love the additional car cleaning. Just wish if I wanted parts, it wasn't so pricey.

Daniel Debrie

When management and staff of a global company can turn a single persons unpleasant event into a positive experience it speaks to the genuine care & concern they hold for their customers and their brand, thank you North Bay Toyota.

maxine Dawkins

Never an issue at NORTHBAY Toyota Purchase a new car from them I’ve always had it serviced with them. Have never had an issue. Bob Russel (sales) is always courteous and polite and not pushy

Albert Savage

Really disappointing. Very rude and unprofessional. They will not honor any promises. My wife was so excited to buy a Toyota but I would rather buy any other brand than have to deal with this location. My instincts were telling me to run fast and they were right. Do not bring any lexus or toyota in for service if you didn't buy it from this location. they make it very clear that they do not want your business since you didn't buy the vehicle from there. very ignorant. please read through these reviews and you will see this is a very real occurrence.

Elizabeth Bradley

I was very pleased working with Mike Stronach. Great little used car with very competitive prices! I would recommend them. Thank you Mike and Lori!

Julie Seguin

Get a second opinion before going ahead with any parts that need to be changed

Brett Mcdonald

It's a dealership where you could buy or fix the car you own. Friendly staff, and great service.

Crystal Stephenson

Great service, followed up with agreements

B

Can't put into words how disappointing this dealership is. It makes me physically ill knowing I purchased a vehicle here. …

vin dom

Very happy with our new Rav4 Roberto was very helpful and showed us all the features on the new vehicle before we left

Jeanne Ranger

Excellent service and follow up.

Derek X

I bought a vehicle back in August from my salesman Nick Saucier. Nick is an upstanding guy with a vast knowledge of all Toyota products. I’d recommend him to anyone I know and anyone reading this. I’ve had nothing but good service, including when I purchased my winter tires and had them installed.

Candy StOnge

I have purchased my last 3 cars from Shane at North bay Toyota. He is alway upfront and honest. It has been wonderful working with him. Any problems that come up are always handled very well. Thanks Shane!

Janet Michaud

Our sales representative, Roberto Tignanelli, did a great job getting us into the vehicle we wanted at a great price. He is very knowledegable and made the process very simple. We would recommend both Roberto and North Bay Toyota.

Gabriel Oprea

Nice people, very professional!

James Latendresse

I have been dealing with North Bay Toyota since 1994 , Tim and his staff have always treated me honestly and fairly, and have assisted me when they really didn't have to. This dealership takes pride in every facet of their operation and it shows.

Reid Falconi

Great customer service...

Jamie-Lynn Morrison

great friendly service at the front desk and Brent was awesome to deal with for my test drive! highly recommend him!

E Yee

It was a wonderful experience dealing with Roberto. It really felt like they were trying to work with me and not get maximum dollars out of me. As I am from out of town and had to travel to pick up a used vehicle, my very first vehicle purchase (RAV4) was a very good one. Kudos to Roberto as well for dealing with me since I was probably one of the most difficult customer with all the questions I had. Thank you very much.

John Boaro

Very expensive!

Ping Hong

Nice and honest service.

Blair Amyotte

The service department is the best I’ve ever experienced! Thanks to Michael for helping me out!

Melody Paquin

The staff is awesome!!

rob russell

Bob Russell is the best salesman ever

Jason Gendron

Always a positive environment when I get a service done on my car. Thank you again.

Robert Ouellette

Awesome service

Willo Woodcock

Exceeded my expectations.

Brad Carriere

Great service & great vehicles.

Bryan BEDARD

Well, I booked my 2018 Tacoma in for service for a leaking windshield only to have the service manager call and advise my business is not wanted as I previously filed a Camvap claim last year (which was resolved by Toyota Canada) and had my 2016 4runner rims chipped and scratched when they serviced it. I did not purchase my vehicles from this dealership and have been told "I should have bought the vehicles from them". Simply put, I saved thousands by driving 3 hrs to a larger dealer. Professional is certainly not what I would call them. Petty and overly sensitive to constructive criticism would sum it up. I've involved Toyota Canada once again to help in this matter and have confidence they will find a solution. Any well run business would not offer money off an oil change for a positive review on Google. Quality and good service should be enough.

Keri Trahan

My 2016 Corolla runs like a Swiss time piece! I receive great service from North Bay Toyota and will simply trade my current Corolla in when I decide I want a new Corolla!

jason eckensviller

Best dealership i've ever been to sales are great treat you like your an important person service is the same

JAREK MARCINKOWSKI

Excellent Customer Service, very knowledgeable Staff, friendly and helpful ! It was a real pleasure to deal with Roberto who made us feel like we were a Family members ! I will recommend this dealership to anybody ! Thank you again ! Jarek and Teri Marcinkowski

andy patel

Really poor service i got there today. I put my Rav4 Hybrid for 1st scheduled service around 2.30, when i asked my car done at 3.55 and i got answered that my car will be next in line, i literally sit there one and half hours to wait there. When I asked for management then someone from warranty guy come and talked to me about it and apologized but not give me a proper explanation ????. This is my first service visit and Really not expecting from well known brand in our community.

jeannine norman

Hi there, my service was fabulous, as usual I arrived and Mike was busy but passed me to another person till he was done! He did it well and I had no issue! The young man was a new hire and he said it would be a while perhaps 2 hours! I asked to be shuttered home if the wait was that long! Just then Mike asked how thing were going! I said it would be 2 hours and I would shuttle home! He went to check and came right back and said " it is ready for you now Mrs Norman! AS USUAL I was thrilled! I had a quick chat with my salesman Roberto Tignanelli and off I went home! BONUS for the day a clean car and done in less than 40 minutes! Silly me I brought my tablets...love my TOYOTA NORTH BAY DEALERSHIP! THANKS AGAIN TOYOTA! Thanks also for the barbecue spatula...I felt like a winner although I did not win on my internet play they gave me! Yes I am a winner!

Michael Peters

Amazing sales and service team. Love my new tacoma.

Serge Bernard

Friendly and efficient!

Matt Steffler

Leased my new Tacoma the experience was fast and painless and our salesman Roberto was amazing to work with. My first Toyota, and probably won’t be my last.

ESF SK

Very nice place, very nice people

E Pardy

Went in to North Bay Toyota last week after one of our family vehicles unexpectedly broke down. We had already explored a couple local dealerships and after hearing a few recommendations decided to check out Toyota (have never owned a Toyota before). Sales person was extremely arrogant and not personable at all. Very argumentative and abrupt. He asked what we were paying on our last vehicle and said that there was no way that we would even pay close to the same with Toyota and proceeded to talk down about other local dealerships (one which he said was owned by the same owner as Toyota). He was hesitant to look at numbers without even knowing our budget. Initially we were told that we would not have an opportunity to view the vehicle we were interested in and that it is unlikely to be able to with Toyota vehicles as they are all "ordered in". Eventually he was able to locate the vehicle for us to take a test drive. Features of the vehicle were not discussed and he barely stepped outside with us. Very dissatisfied with the lack of professionalism by this employee. As a result we decided to explore other options and were able to find our new family vehicle elsewhere.

Dave Ouellet

I agree very impressive and friendly

James T

Was rude to my parents, when asked how their product When my parents asked for a price on a car they would not even tell them the price without purchasing it first. Actually said "if there is no money on the table there is nothing to talk about." Unprofessional and arrogant. Bought a brand new Jetta instead of dealing with these bullies. Will spread the word do people do not go to this Toyota dealer.

azitav mondal

Good people, Great service

Tristan Davis

I highly recommend Derek at the service desk, he is extremely committed to Going the extra mile for his customers. There’s No one else Id rather deal with

Neil Silberman

Very friendly and courteous staff. Explained everything.

Audrey Dionne-brown

Awesome as always ,it was done very quickly ,The person that picked me up was very professional. Polite. A gentleman.. Thr service staff is the best..

Dan Couchie

Just had my tonneau cover installed on my Tacoma. Service was prompt.

C N

Great service Leo! Extremely happy with my new car, Corolla Sport B package, and the customer care involved, in obtaining my new vehicle! :)

Blaine Parrington

I was on time and my vehicle was serviced as per scheduled time, no delays, good work.

Karen King

Contacted service department, requested assessment of possible fluid leak - was given appointment for two hours later the same day - car was assessed promptly after arrival - leak was identified as innocuous - was informed there would be no charge for the diagnosis - was also offered complementary exterior wash - wonderful service - this is why we are long term customers of North Bay Toyota

Jack Doherty

I had an bad oil leak on my Corolla, I called a few shops and none of them could get it in for a few days. Toyota got me in and fixed all within a couple hours. Thanks.

Rob Hyatt

Purchased a Truck from Mike Stronach.He is very knowledgeable,easy to deal with.A true professional and would recommend him if your looking for a Toyota vehicle.

Meghan Walsh

couldn't be happier with my experience at Toyota, i arrived Friday night with a flat and was on a time line to leave for a wedding. I was definitely not my best self trying to arrange my family via phone and solve my tire issue …

Alexandria Buckley

Best service I've had at a Toyota. The service workers were extremely helpful in helping me choose a block heater for my car, they explained the cost before hand and booked me in for an appointment right away. When I arrived for my …

Ewart Magill

Another great visit to bad about the car wash but we understand

Rod Chisholm

Nice staff and excellent service

Brenda Holbein

I have been driving Toyota's for years, most recently the Corolla.This is my first time purchasing from Toyota and I am very pleased with my car and the service I have received from the very honest and professional salesman Roberto ( handsome as well) to the service department.Also very friendly and helpful.I especially love the free car wash service at anytime.I will continue to do business with this great car dealership.Thank you

Ann Savage

Always efficient and professional.

Alain Mc Innis

no issues whatsoever....great service...

Erik Mistal

Staff opened up early and went out of their way to solve our mechanical problem. Amazing!

Andre Champagne

Want to thank Roberto Tagnanelli for going above and beyond on my 2015 tacoma purchas last mth extremely happy with my vehicule his sales and expertise has givien me a outstanding purchasing experience and value for my money his positive and accommodating ways was appreciated Thanks again

Gabriella Emma

Always a good experience at North Bay Toyota. Roberto helped me get into leasing a new vehicle and fully explained all options. Super friendly staff (not pushy at all) and would recommend to everyone!

Samantha W

Great place to have your car serviced.

joanne bernier

Excellent service!

Chris Rossetti

Always freindly and great service. Sales Roberto still knows me which is nice.

Nathan Bourgeault

Good luck getting parts if you break down. AC failed and they told me it would be 3-4 weeks to get a new AC compressor. Belt failed a week later while waiting and they couldn't even get an OEM. Ordered a aftermarket belt and stuck me with the $190 bill even though I paid for a full aftermarket warranty. I was told it is an issue with Toyota Canada and their parts management system and there was nothing they could do and that I should take it up with Toyota Canada. Last I checked I bought the truck (and warranty) from the dealer not Toyota Canada. The people at the dealership were nice and very easy to deal with and you could tell their level of frustration with the parts issues goes a lot deeper than the issues with my AC compressor. Seriously has me reconsidering purchasing another Toyota product.

marlene martel

(Translated) Excellent service! (Original) Excellent service!

Diyo Jose

Worst sales staff I have ever come across in my career. Suggested to go south and grab a car for 20 to 25 percent interest rate if you are not a permanent resident. He didn't even show the manners to ask to grab a seat. He sat, we stood the entire time. Great team toyota. Never coming back nor suggesting my enemies.

Andrew Auger

Pure awesomeness!!!

Charlene Lefebvre

Excellent service and staff Highly recommend to help with any questions you may have

Gilberte Warren

Great staff to deal with!

Francine Breton

Great service

Ryan Metson

This is the second truck I've purchased from them, great sales and service team. Thanks again Shane, loving the 4Runner.

Bruce Hofferd

went for a car wash

Steve Chalupiak

Got into the right vehicle for me finally happy with my choice. Good straight forward sales experience. Thank you Roberto and Dawn !!

Linda Bitonti

I was excited to purchase a car with Toyota. I had heard great things about the brand. Unfortunately, when I purchased a new/used vehicle (in Sept 2020) and I went to pick it up it was marked up pretty badly. The car was also dirty. This was a really unfortunate purchase. I was surprised that they didn't even try to rectify the situation. If they did, I would have been happy with that. Due to their inflexibility I won't be recommending them to anyone.

Charles Harley

Nice staff

Serge Levesque

Roberto was awesome

Colin Byham

Service department is great. I have always experienced good customer service.

Patricia P Harris

Excellent, professional and speedy service.

K DB

Prompt, courteous service from Nelson and my vehicle was returned on time. First class!

Toivo Saari

I was dealt with in an honest and fair manner ..... as usual !

Darlene Shepstone

the sales representative was excellent and being pressed for time was very patient with my coming and going to complete the purchase.

Gilles Belecque

Great service, no complaints. Everything was looked after

Michael De Carlo

Just leased a new Tacoma. Great people to deal with. Everything was as they claimed and no 'hiccups'!!

Stuart Harley

Nice place friendly staff

Doreen Urso

Very friendly

Pierre Boivin (Bivain)

The Sales team was very friendly and helpful. Brought my new Tundra in for first service and I was very pleased with the service. They even washed my truck at no cost.

Andrew Morgan

Recently, my wife decided it was time for a new car. She had already been a happy 3-time owner of Rav4's, all from North Bay Toyota. As a result of years of well earned loyalty, she didn't look at another brand, and we didn't shop at another Toyota dealer. The result was yet another pleasant car buying experience.

Dre

Reliable vehicles and Unreliable service. Cocky staff, they don’t believe customers and dealing with problems will take months to resolve

Adam Gribbon

Love the car washes!

Sue Colvin

Service desk was very efficient, she even new my name and what the visit was for, before I said more than good morning. She said it would be 1 hour and it was 52 minutes. It was a perfect visit.

Adrien Samson

Very friendly staff and very knowledgeable sales and service departments

Bob B

Dont deal with roberto, he will lie straight to your face on anything you ask about a used vehicle. Also they will pass that used vehicle on safety even though it wont actually pass one elsewhere. I had one and a half windshield wipers, and my vehicle was MISSING the brake hardware kit on both rears. The tire carrier is supposed to have three bolts. It had two, and one wasnt even attached! When i removed my spare the bolt came right out with lugnut still attached! It was only holding on by one bolt, which is also dangerous and probably illegal. Plus much more. I brought it in to them to fix the rattling sound(brakes jumping around in the caliper) and they said the e brake was set to close. Because of that one of my e brake pads are completeley shot, both rear brake pads were worn 50% on a large angle, and the rattling was still there when they said it was fixed! 80$ in gas and 5 hours drive total for absolutely nothing! Took it to a different mechanic and they laughed so hard when i told them i just bought it from north bay toyota. Needed over 1000$ of parts and labour to fix those issues, plus others i didnt mention.

Sonja Raymond

Toyota is great! Always friendly, fast, and clean!

Cynthia Janveaux

That guy that sits in the garage under the heat lamp is just the best employee Toyota could ever hire! I said it felt like the beach, he laughed even though I'm sure it's not so pleasant for him. He is so into pleasing all the customers! He got me the best service ever. And on new years eve! Without an appointment. Thank you

Ryan Catton

Great experience and quick turnaround

Denise beausoleil beaudry

Nothing but the royal treatment every time!

Jason Fitzgerald

I can't recommend this dealership enough. Quick responses to any questions I had, pre and post purchase. They were very accommodating to any requests I had and had some great advice. I had emailed 14 other Toyota dealerships, and choosing North Bay Toyota ended up being a no brainer, even if they were 5+ hours away.

James Augustine

A dealer actually came over to help.

Courtney Kee

ROBERTO is the only sales person to see. He was fantastic. A straight shooter, genuine, reasonable and knowledgeable.

Todd B

Explained things clearly, did not have to wait long for shuttle to bring me to my destination and then shuttle arrived to pick me up at correct time later.

Rachel Putman

Purchased 7 Toyota's over the years from Sudbury However as their Service department is sadly lacking... reached out to NorthBay WOW WOW WOW ... HIGHLY RECOMMEND N.B.Toyota for SERVICE THEY ROCK!!!!!! YOU CAN ALWAYS GET AN APPT AND THEY ARE HELPFUL FRIENDLY COURTEOUS AND KNOWLEDGEABLE

Marsha Taylor

We purchased a RAV at North Bay Toyota in the spring and received great service from the sales team. Less than a year later we needed to upgrade to a larger vehicle to suit our growing family and again we received excellent service from the sales department. Thank you so much Roberto for going above and beyond to make sure we got what we needed and for answering all our questions! We love our Sienna ????

Mario Presseault

Excellent service.

Michael Turner

Needs to learn to bargain

Michael Lashchyk

The best prices for Toyota in Ontario. I've bought 2016 RAV4 with mileage only 48K km. You will never find such mileage (in certified car) in GTA for 2016 RAV4! And they had few cars with similar mileage (around 50K). The team is very friendly, Roberto from sales who helped me, was very professional and honest. No upsell pressure at all. It is definitely worth to drive 300K north and get the best car and best deal! Thank you!

Chantale Bruno

My second time at this dealership for a service appointment. Staff were courteous and friendly; service was fast and the best part of all - they didn’t try to sell me on unrequired work or extras. I was expecting the typical service price gauging (you need new brake pads or whatever) and it never happened!! I’m super impressed and happy with the service and would recommend :)

Michelle Georgiev

Wonderful sales and service staff. They are always friendly, courteous and knowledgeable.

chrism76

August 2015 Brought my 2009 Corolla in for an Alternator Change, 3 hours later, like they had predicted it would take, they called me about having to change my water pump which I said yes and again as predicted the job was done on time. Shuttle brought me back to North Bay's Toyota. Paid the bill and as I walked towards my cleaned car I noticed that the hubcap on the back the driver's was missing. They ordered one and going to pick it up this afternoon at no charge. Thank you to North Bay Toyota's GM Myers.

Lance Belanger

Purchased a used Toyota Corolla from this dealer and it was not a pleasant experience! We dealt with a sales person by the name of Mike Stronach - he was absolutely painful to deal with - AVOID HIM AT ALL COST! The car we purchased had visible damage to one of the doors which we negotiated with the dealer/salesperson to have repaired. About 25 days after we took delivery of the vehicle the salesperson called to have us bring the vehicle in and have the door repaired. The repair was sub-standard so we did not accept it as it was done. It was a fight to have them attempt to repair the damage again - this time the repair made the damage much worse. When I informed the salesperson (MIKE STRONACH) of this he blamed me saying it was my fault because I wasn't satisfied with the quality of the first repair and I should have just accepted it the way it was - which was sub-standard. I told him this was unacceptable and the door would need to be repaired by a properly trained individual or completely replaced. After waiting a few days they obliged as this was a condition of the transaction. So we had to drop our car off for a 3rd time now to have what should have been repaired properly the first time. Finally the repair was done properly. Probably the most shocking and discouraging thing about this transaction with Mike Stronach and North Bay Toyota was the way the vehicle was advertised on the North Bay Toyota website. It was advertised as a certified used vehicle which included the first oil change free. Right after handing the check over to the salesperson we asked about that oil change and were told immediately that this particular vehicle didn't qualify for that offer. No explanation was given at that time but I figured who cares, it's only $50. After owning the vehicle for 3 months we received some information in the mail from Toyota about the Certified Used Vehicle Program and this information stated that we were indeed entitled to a free oil change. After addressing this with Toyota head office they said they would reach out to the dealer to determine what happened. When Toyota head office reached out to the salesperson he said that we were mistaken and he never said we weren't entitled to the free oil change as advertised, as per Toyota Canada head office. So Mike Stronach lied and was not truthful about this. I would avoid dealing with this salesperson at all cost. After all these problems, the GM or the dealer principal couldn't be bothered to reach out to me. Based on this terrible experience I won't even set foot in this dealership again....I wouldn't recommend them. Buy your Toyota anywhere else but here.

shawn Fournier

Careful they like to sell used cars and pass them as new... I bought my car there brand new of that year only to see 400klm used on it I asked the dealer he answered I guess my boss used it for a fue days... so I got a used car with 0% discount.. if the "boss" is going to use a car it should be his own not the brand new cars they are selling.. I will never go back to this place..

Tom Sabourin

Very low pressure sales experience. Nick S was excellent to deal with and went above and beyond to help us find the vehicle we wanted.Looked at other dealerships but returned to North Bay Toyota because of the welcoming approach by the sales department. Very pleased and highly recommend!!!

Michael McClure

Best Toyota Dealer anywhere! Toyota has been my go-to brand for automobiles for over 30 years, but to be honest, my interactions with Toyota dealers has been 'mixed' at best. These guys are the best, bar none. When we found ourselves dealing with an issue far from home (we were travelling cross country from Calgary , AB), the North Bay Toyota team went WAY, WAY, WAY above and beyond to help us get back on the road and on our way. Big huge props to Peter and the Service team for their top notch customer service and overall helpfulness during our stressful unexpected layover in North Bay. Thanks to the whole North Bay Toyota team! I would give 6 stars if Google would let me!

Natasha Gagne

I just bought my brand new RAV4 SE from North Bay Toyota. From start to finish the service was more than excellent. I had great help from the best sales guy there - Leo Vaserbakh. The general manager Paul Meyers and Dawn Moffat in finance were very friendly and a great help. Also, a very special thank you to Tim Falconi, dealer principal. The free car washes are amazing!!!!!!

John Train

My wife had a rear tire blowout and in our distress we called CAA instead of Toyota roadside assistance. The tire was ruined and replaced by a third party tire dealer, not realizing that we had additional tire coverage. However, we were reimbursed for the tire on our next service. Definitely, five stars.

Andrea Pen

My parents purchased a vehicle here and are very happy with the service they received.

Joshua Rivett

Still best people and service I have ever experienced Thanks again!

Beaux Desvreaux

I would like to thank Roberto at North Bay Toyota after my girlfriend's accident and them writing off are 2018 RAV4 he helped us get into a new 2019 RAV4 the day she had to return the rental which did not give him much time to put the paperwork went through

Roch Berube

Excellent service and on time

Beyond Fisher

Excellent service and team. The complimentary car wash is also a PLUS!!!!!

Diane Ellis

Always excellent

Lauri Petz

I was driving to Toronto to catch a plane for Europe and noticed one of my tires was low. I phoned Toyota and Mike was able to get the car in asap. Without Mike's kindness in assisting us the day might have been disastrous. As it was the tire was fixed promptly and expertly and we were off on our trip in plenty of time to catch our flight.

A P.

Was treated and spoken to terribly by Paul Meyers during purchase, complete unacceptable Behaviour by a sales Manager and team leader mid Jan 2017. This occurred when new concerns and damages on used purchase were caused by mechanics overnight during safety inspection and since that date I haven't had anything but issues with my vehicle. Paul's exact words at purchase day pickup , when I noticed new damages " You don't like it ? I don't got time for this, then give it back to us and get out" mind you this is after I've already signed all paperwork. I was promised winter-force winter tires which where Verbally agreed too before purchase , but at pickup was given some knock offs that I can't even find on google. Now 3 months in 5,000 km more and now I have brake issues and rotor issues within 90 days at under 50k KM and already in shop Can't say I would recommend them to anyone. Bought from then because of Toyotas so called reputation , I'd say they've failed to impress

#Stayhome #covid_19 Giguerey

My experience has been very good with North bay Toyota, got some new summer tires and had a recall issue dealt with very quickly, thank you very much.

Dave Saad

Our family have been a clients for over 20 years. The quality of the product combined with outstanding service has kept us as loyal customers. At North Bay Toyota the standard of service never waivers.

Julie Boulard

Excellent service and greatest customer care ever gotten from a dealership.

Ted Scott

One of the best experiences I have ever had in purchasing a new vehicle. I love my new Tundra Platinum . Even better than my Highlander!

Doug Lacarte

I am extremely disappointed in my dealings with this dealership. I purchased a new 2020 Highlander from them on line. When I went to pick it up it was only washed on the outside and dirty under the hood and every where else. I had them put a tow hitch on it and the wiring for the trailer lights was left wrapped around the receiver for the hitch. Also when they installed the hitch they disconnected the tail pipe and never reconnected it and I had driven 160 km home with the tailpipe bouncing up and down under the vehicle. When I was at the dealership to pick up my new car the salesman didn't even have the time to explain the features of the new car to me or even take me for a ride. He seemed to be more interested in getting his son to hockey practice. What should have been a great experience was in fact a great disaster . Shane you dropped the ball on this one and your service department is very sloppy. I am very hesitant to have any work done on my car here so I will have to have another dealership service my vehicle. I have asked Toyota for some help to transfer to another dealership but have not heard squat from them. Customer service does NOT seem to be their Forte. I guess the old addage applies, let the buyer beware.

Whitney Meyers

Just got our 2018 Rav 4 AWD XLE. Could not be happier with the service & information we were given upon arrival! Never felt pushy or intimidating while speaking with sales team. So so happy with the friendly, speedy, information service given. Awesome job North Bay Toyota !!

Bonnie McDonnell

A great experience buying our 2016 Toyota 4Runner . We drove to North bay from southern Onterio. We took their word for the condition of this used vehicle. We were not disappointed. Everything they said was true. I highly recommend North Bay Toyota

Jessica Love

Amazing customer service. Staff and management are always willing to go the extra mile. We will be customers of Toyota for a long time!