Reviews of North Bay Mazda (Car Concessionaire)

Trista Porter

Thank you North Bay Mazda for amazing customer service!!

S Rheault

Grear service and people are friendly

Kendra Clarke

They always take the time to review all the work they did on my car and go over the pricing of everything finding savings where possible.

kyle brunelle

Great service from these hard workers! They did everything they could just to be able to get my brand new car to me before I got back from work. Such great people. Thanks North Bay Mazda! :)

Schrute-Farms-

Drove from out of town to see a vehicle, noticed it had a lot of physical issues (dozens of dings and scratches not shown on pictures). I tried haggling and they refused to budge. No discounts, no winter tires added, nothing. Needless to say the car didn't sell for 3 or 4 weeks afterwards and the price dropped 800 dollars when i only asked for a 300 dollar discount. If only they tried to make a deal on the spot instead. Odd business practice. Ended up buying a vehicle elsewhere.

Syl Strickland

The staff at North Bay Mazda are Awesome! They are very friendly and welcoming. My daughter had a remote start installed on her vehicle and they even washed her car after they were done. Excellent Service! We highly recommend their Sales and Service department!

Kate R

Bought a 2018 Mazda 3 brand new off the lot in September 2018 through Ian. We were very impressed with how the sale went down. We never felt pressured into buying the car and it was a very easy going process through and through. I've been bringing it in for regular service appointments since and have always gotten great service! I can always call Emma or Jason in the service department about anything and they're always friendly and very helpful (no matter how stupid some of my questions may be lol). We also purchased roof racks through the dealership & had them installed - they were 100% worth the investment.

Exact0 Bookings

Best shop and mechanics in town. I haven't ever had a better experience. If they fixed my suv. They can fix ANYTHING (worth saving).

stevens c

The service department is super kind and definitely honored their Paladino promise! I am very happy with my CX5!

misa6811

Excellent and so helpful for my first car

Sabrina Ouellet

Great customer service, patient friendly and always accommodating. Best car buying experience and after sale service!

Angela Loney

They have had very friendly and thoughtful service staff for the 7 years I owned my Mazda3. Bill was very honest and straight forward with every repair and eventual suggestion of trade in. Charlaine was very knowledgeable, helpful and cheerful when I randomly showed up to choose my upgrade, a cx5.

Gillian MacIntosh

The Service Advisors at North Bay Mazda are hard-working and very friendly. This clean dealership offers that rare small-town experience where they remember your name and a receptionist (a real person!) always answers the phone. There's no compromise either because the Service Department's prices are fair and the Technicians do good work with genuine Mazda parts and vehicle knowledge. Further, customers receive a free car wash after the work is done. Although I purchased my 2017 CX-5 at a different dealership only because North Bay Mazda did not have one with a manual transmission in stock, I will first shop at North Bay Mazda next time to support my local dealership and its staff. Thank you!

Nancy Dupont

I’ve been dealing with the service people at Mazda since 2014. I have never left there feeling like I haven’t gotten the best service.

Wooly Worm

My whole experience dealing with the North Bay Mazda employees was a positive one. My salesperson, Charlaine, (Charly) was extremely knowledgeable about the cars that I was interested in and was able to answer all of my questions. From first meeting Charly, through the test drive, through to signing the purchase agreement, to the pick up of my vehicle a few days later, everything ran smoothly. The entire staff was friendly and professional. I would have no hesitation in referring this dealership to anyone interested in buying a new or used vehicle. I am so excited about my new purchase. Thank you North Bay Mazda....especially Charlaine.

Sean Dayton

Excellent service and very professional!

Jordan Hewlett

Great and prompt service. They even showed me that my cabin air filter was dirty and needed to be replaced.

Lindsay McGuinty

Friendly, helpful staff. Loving my new Mazda3!

Taylor McCarthy

As you aspect its a dealership and they sell cars. Whether if you think its a good deal or not is your choice. Although the staff felt more personal than others and more invested in getting your wheels for a price that works for you.

Justin Weaver

Another case of bring your car in for minor service and the service department tried to upsell big time. When I confronted service, they continued with false accusations about maintenance that must be done and tried lying about the reasons. Lost a lot of trust here.

Michael Murray

Always great service at North Bay Mazda.

Valeria Shibanova

Never bought a vehicle here, but this is where I service it. Best car service around. Staff is excellent and they always try to make things right by you. I always think that car dealerships want to rip you off, but with Mazda I came close to trusting them :D

tim mclean

Purchased a used car from the dealership. Came to an agreement on the price and scheduled the pick up for a week later. When i showed up, the car was not ready for pick up as it still had the winter tires and had not been properly detailed. The car still had many scratches and stains on the seats. I opted to take a loaner vehicle and return later that day to pick up the car. They claimed that they did not have time to find my tires and that they were too busy. I received a call later that day and finally took delivery on my car. The car was still not detailed and was told i would have to bring the car back a week and a half later on Easter weekend when their "expert" would be available to detail the car. I brought the car down and was given a loaner vehicle while mine was detailed. The loaner vehicle was full of someones belongings and was in poor order and condition despite being brand new. The back seat was unusable and had garbage strewn about. I was called to pick up my car at 3:30 and when i arrived, the car was poorly detailed and left with many deep scratches. They had filled up my gas tank which they had neglected to do previously however; the interior was not touched and remained dirty. I have purchased many cars and this has been by far the worst experience i have had to date. I paid cash for a 2016 sedan and was left feeling disappointed and regret my decision to purchase this particular vehicle from North Bay Mazda

Jordan Tremblay-Soucy

The staff was extremely helpful and friendly, Charlaine helped me find the exact vehicle I wanted and got me an amazing deal!

Andrée Courchesne

Good location and service! Wait times are reasonable, staff is courteous.

Patricia Goyette

I had a very pleasant experience. The receptionist is very friendly and I was well looked after in the service department.

Chrispy P

Service staff seem to be super condescending for our last 3 visits. After insulting my wife again we’re done with these people.

BooBoo Marketing

Helped me with new keys. Very professional service team. Recommend with out reservations. Thanks for the help!

Jimmy “jiminey” McDougall

Kind and attentive staff

Norma Carter

The staff here are friendly and professional and very efficient.

MadBadRunner

If I could give zero stars I would. I had brought my CX-3 in for an inspection (weird grindy noise from front end) as was told that I needed new calipers due to the rubber bushings on the slide pins being torn. I questioned the service person as to why I could not just replace these bushing? I was informed that it was not possible. I quick internet search told me otherwise. $12 part instead of a $500 service bill. The service department is nothing but lies and scams. I'm handy enough and have replaced my own brakes before so I took my calipers apart and there was absolutely nothing wrong with them! Scammers! I have argued with them before about suspiciously needing an alignment with every service appointment it seemed, they use the "free" alignment inspection as a ploy to rob you of your money. After expressing my displeasure it seems like my vehicle magically started keeping the wheels aligned. After the blatant caliper replacement scam I notified Mazda and its been a couple months now with no reply. Will never do business with these people again and I would recommend everyone stays far away from them.

Katelyn Restoule

One in a million.

TJ Rutty

OVERALL GREAT EXPERIENCE Had a great experience with the entire staff at North Bay Mazda during the purchase of my new CX-5. Charlaine, my sales consultant, was friendly, knowledgeable, and accommodating to my busy schedule. Looking forward to seeing how this great service continues throughout the life of my new car. Would definitely recommend these guys to my friends and family :)

Sadie Puddister

Initially I was happy with the service at NB Mazda. Everyone was friendly and polite and I felt confident about my purchase five months ago. While driving in the last week the vehicle began to feel unstable while turning and made noises while going over bumps. I brought it in to a mechanic just to be safe and it turns out I need four parts replaced. I spoke to NB Mazda and they said there was nothing they could do to help as I had passed the 36 day warranty.

Ty C

I recieved a text from Mazda HQ interested in my Journey I had posted on Autotrader.ca. I followed up immediately by going in to the dealership where I was greeted by a very friendly lady at the front desk. Right away Nick came out to set me up with Patrick. Patrick is a super nice dude who has an awesome sense for people's needs and wants. He then followed up by setting up my the financial side with Justine. Justine is a sweetheart. She did an awesome job dealing quickly with a manufacturer hang-up and I got a great deal. The shop staff are also awesome. They coated my truck and installed the rust module but when I got it back it was also spotless and smelled brand new!! I have been very pleased with the service from the front door to the garage and I definitely recommend this dealership for both new and used vehicles. I bought a Sierra this time. I will just be waiting in a few years until I see what I want in the lot and I'll jump on it. The service is thorough and generally fantastic and that far beats buying from a private seller.

Sean D

The staff at North Bay Mazda are amazing and very friendly! A huge thank you to Mackenzie, Cody, and Andrew for making the process of buying a used car very simple and easy, especially since I had to drive 5 hours both ways! You guys are awesome!!

Cam Locke

Pleasant staff.

Nicolas Senecal

Went in for some service, dealt with amazing staff! Thanks.

Julia Reddy

Purchased my 2016 Toyota Rav4 from North Bay Mazda. Ian was very helpful and they made sure everything was in tip top shape before I drove away. They replaced my windshield due to a small crack, and even sent a missing part by mail the next week. Oh, and the price was right! recommend buying a certified used vehicle from North Bay Mazda and Ian!

Janie Ladouceur

Great service, always friendly on the phone and at the service desk. No complaints

Amanda Cousins

Friendly service. Fast and efficient.

ChemyGuy72

Staff and sales person ate very courteous.

Christine Gingras

As always, Mazda delivered outstanding customer service! I brought my brand new Mazda 6 in for it's first service and the team did an exceptionally thorough inspection, they answered all of my questions with ease, and explained in detail each step they took to inspect my car and why they did it. OUSTANDING work! As always 5/5 :)

Marie-Lou Dunne

Great service!

Andrew Steeves

Excellent sales and service staff! You’ll leave knowing that you came to the right place.

Monica “Real reviewer” Ck

Very clean and staffs know well about the vehicles. I met Darren and he was very professional also informative. Highly recommended!

Nathan Snider

My fiance and I recently bought a Mazda CX-5 new from Ian Bennett. To be completely honest, we shopped around a lot between every dealership in North Bay, comparing notes - warranty options, financing etc. Most of the time you deal with high-pressure sales tactics and annoying follow-ups but that certainly wasn't our experience at all here. Ian was not only straight forward with pro's and con's - but more specifically, he genuinely seemed to care about what our high-need items were, and wanted to make it work so we didn't sacrifice anything major. In addition, we spoke with their financing rep. who also gave similar service and pointed us in the right direction for a few key items. We're happy with the car, the service and would strongly recommend Ian and Mazda in the future.

Sheila Etches

Bought two cars there in the past 6 months....both times Matt found us a great car for great price.

Suzanne Yule

I think your mechanics are dishonest people. They said they would do an oil change before we got our Subaru Forester. Ok so I know when you get an oil change your suppose to change the filter...my filter never got change it said may 2018 and it was put in with a wrench. The filter looked like it had not been changed in a very long time. Don't think I'd buy from you guys again. There are a few other things we were very disappointed about as well but too much time to explain. Sorry Mazda, but you lost me as a customer.

greg blanchard

Great deal on storing tires but don't buy a car at 12% interest..ridiculous

Alice Jamieson

Always great service.

fran_pat delorme

Best auto service I have ever experienced, always treating the client as a top priority. Happy to be a Mazda owner and being a North Bay Mazda customer. Keep up the good work!

Shawn Moreton

Excellent service.

Sophie Bee

I've always had good service here. Thanks guys. Keep up the good work.

Tanya Vrebosch

Went in for my oil change today. Jason, Bill and Maxine were all great! No pressure, gave me all the info on recommendations. My car was also washed on the outside! Bill in the past has gone over and above for me - he's excellent!

Brandon Lowe

The service representatives and mechanics are dishonest and try to upsell you a lot of unnecessary service on your vehicle. During a phone call, they told me they needed to do some work on the brake calipers, which they wanted to charge me for, but they forgot that they had just replaced them less than 6 months ago!

Dalia Abdelgani

Service is always done quickly and efficiently. Staff are always friendly! No issues in the past 3 years with service on my Mazda 3.

David Crites

Great customer service. Easy to work with.

Donna Brown

Went to get my batteries replaced on my key fobs...the woman in Service was so nice...felt so welcome...I was a receptionist at the Mazda in another city a couple years ago and this woman is exactly what Mazda stands for... excellence

David Pengilly

Darren is a really great person and was a pleasure to deal with. I would recommend him to everyone looking to buy a car new or used. He will not steer you wrong.

Hélène Chain

served in good time and with courtesy and a smile, as always! Many thanks to Bill

Cindy Day

Great service and friendly staff. Best vehicle buying experience ever had.

Andree Jackson

Purchasing a car at North Bay Mazda was a great experience. Good service and they care about their costumers a great deal. It was a positive experience.

Alicia Mangar

Sometime efficient, sometimes not! Read small print always!!

Teresa Oman

Great service department and Bill is especially excellent!

Tammy Fournier

Great dealer and great staff !!!!!

J Trottier

Darren was amazing.

Christina Bailey

Amazing and friendly staff, the work on my car lasted longer than expected and they lent me a 2019 tester car to get to my child’s school event.

Gwen Millard

Great staff and excellent service! Bill and the entire service staff always go out of their way for their customers.

Dustin Robert

Purchased a 2017 Honda Civic which they brought from Laurentian Chrysler in Sudbury through the pallidino network. I noticed the next day after driving it off the lot the car floor was soaking wet. So for who knows how long it went un noticed and it would freeze and thaw. They blamed Laurentian Chrysler. I purchased it for a little over $14,500 they allowed me to return it for a full refund. I then seen them re-list it for $15,449. That’s around $800 more than the original listing price. That’s the most sketchy thing I’ve seen a dealership do. I wasn’t going to write a review until I seen that. Before this vehicle I purchased a Mazda 3. I had a handful of problems including a fluid leak with this vehicle and it sat on their lot for over a month and a half with little help doing the pallidino 7 day exchange. I was being sent vehicles via email to look at that were $1000-$1500 lower than what I paid. Meanwhile it clearly states the vehicle needs to be of equal or greater value. On top of that, I waited an hour and a half to speak to the salesman only for him to ask for my email address and that was it. I even suggested before waiting to just leave my email. Their service department is probably the worst I’ve ever seen. They did not complete the multi point inspection properly. In all I probably had to go to the dealership 8 times within a month. They gave me a full refund however I’m still out what I paid for insurance and other things while I waited for a vehicle to exchange. If you want this bad review gone you can mail me $265.87 I’m out for insurance. Seems only fair since you raised the listing price of the vehicle. I would highly suggest looking elsewhere for a vehicle. I have pictures of the previous listing price of the 2017 Honda Civic and the delisting price. I also have a video of the water damage if anyone is interested. Nick the GM was good to deal with however I probably should have been dealing with him a month earlier. The rest of the dealership you are taking chances with. First photo is what it was listed for in Sudbury. Second photo is what it was listed for after I returned it because of water damage I’ll gladly take this review down once paid $265.87 of which I’m out because of this. This doesn’t include this being the worst car purchase I’ve ever made and having to go without a car for over a month and the stress in doing so. If I’m not refunded what I’m out pictures and video might be posted to the Facebook page of North Bay Mazda I have since purchased a vehicle from Northern Honda and have not had 1 issue.

Pauline Dupuis

Excellent service, very satisfied. Jason was great and very helpful.

Jody Hebert

Great service as always

Peter Street

My experience in purchasing a used vehicle from the North Bay Mazda Dealership was very positive. Charlie was great - she answered all of my questions, provided me with the opportunity to test drive a number of vehicles and most importantly was straight forward with the pricing. I obtained financing through the Dealership - that went very smoothly as well. I have been doing business with the North Bay Mazda Dealership now for almost 20 years and have never been disappointed with my purchases or the servicing I received. Peter Street, Callander Ontario

Adam Britt

They have well-built cars for the most part

Geneviève Blanchet-Frost

My husband and I purchased a new car here a couple of months ago and we were very impressed with the professionalism and excellent customer service we received from the sales and financing departments. What I most appreciated was that they weren't pushy. After our initial visit we went home to think about it before making a decision, and the sales representative was courteous, gave us the information we needed to help us make our decision, then let us go in peace. We came back and bought the car of course, and everything went smoothly from there. We love our new car and feel we made a great choice.

Bill Dixon

Very friendly people to deal with and they have you in mibd when it comes to purchasing a car

David Cartagena

Great sales service and assistance with getting our new Mazda, a little disappointed with the possible incorrect information given on the new winter tires I just purchased through Mazda and whether they would be compatible with the new vehicle, as it now means I may have to purchase another set of winter tires.

Bart Braun

Drove from barrie to North bay to view a vehicle that I fell in love with. And let me tell you not only was the vehicle amazing, there service was even better, from the telephone call to the end of the deal. Dealt with Darren and he was very down to earth, wasn’t pushy what so ever, we talked like we knew each other for years. He wanted to get to know me and get what was right for me and my family. Very rare to find sales people like this. He’s a keeper! I also dealt with Mat/Kirby very friendly people, made the buying experience easy and stress free. If any one is looking for a vehicle I defiantly recommend North Bay Mazda and I recommend you speak with Darren.

buster5555

Buyer beware. Even when i told the salesman i wanted no extra option i still had to pay for a 3 year secure window etching at a price of 500$. Unfortunatly i was told they do this etching to every vehicle that they get at North Bay Mazda. I think this should be a option and not be forced on the buyer unless you actually want this product. You can get an etching kit on amazon for 40$ thats quite the markup. Easy money for Mazda. Shame on me for not noticing this before i signed the contract, this would have been a deal breaker for me. Be aware.

John Sheridan

The new North Bay Mazda dealership is getting very busy, since I bought a new CX-5 there 16 months ago. There is only one reason for getting busy: they are the best. Anyone looking for a new vehicle has to drop into Mazda on Lakeshore. I was a Honda guy; after 5 Hondas , I am totally blown away at the craftsmanship and the features of my new CX-5. From the sales staff to The service people, to the owner; this is the greatest team. Ashley and Maxine are top notch.

Bill Nicholson

Best place that I had visit through my car shopping experience. Very helpful and knowledgeable staff. Nick V. and Matt D. were great to deal with.

Chelsey Tremblay

Just wanted to say Emma in the Service centre is awesome! Definitely one of their best employees, so friendly and passionate about her job! Her customer service is amazing, and she really puts her customers first. Thanks Emma for the awesome service everytime I call, recognition is deserved sometimes!

Jessica Little

I bought a used 2018 Mazda 3 from Justine in May 2020. I am from out of town and her communication was deplorable, causing more issues than needed when I planned to pick it up. She promised me a paint pen as there was a small mark in the paint under the door handle. "I will mail it out right away, we just don't have any in stock" -- it took multiple emails and phone calls weeks later for her to remember to mail it to me. When I got the car home I noticed to that it had not been cleaned properly from the original owner. To the extent of there being dried, sticky residue FILLING the cup holders in the back seat console that folds down. Now, I just got the (brand new- purchased from dealer with the car) winter tires put on and the mechanic tells me that they are faulty as there is a wobble into the front right that he cannot fix completely with a balance or rotate. I also went to use my second key fob (that I have not used since purchase and it has been safely stored) and notice that it doesn't work at all and there is a huge crack in it, and dirt all inside the battery area. I would not recommend this dealership AT ALL. Justine did not take the care and consideration into this sale - it was an after thought and customer service was subpar.

Mark LaRouche

Good service.

Joe Cascagnette

Great

Sue Brown

Brought my car in for an oil change and the excellent friendly staff found a couple of issues. They fixed the issues and covered them under the warranty. Bill Germon the service manager is excellent! Jamie Byers the top mechanic is also excellent! He is the only one that I have work on my vehicle. It is great to pick up your car freshly washed not many dealerships do that! Thank you for the great service !!!!

richard schofield

Outstanding service

Rob Manderstrom

3.5 hrs.... for a oil change, while I was waiting. Worst service ever. That was our first service after buying a brand new vehicle. I'm sure it's only gonna get worse. Thanks Mazda

Kelli Dubeau

Super friendly and helpful staff. I recently bought my new to me van from there. After the ice had cleared from my windshield I noticed some chips. I brought it back to North Bay Mazda and they were happy to help.

Clinton John James

Love my Mazda. Always great service from this dealership.

Sly Loki

Very helpful and friendly

Ashley Loader

Went in for an oil change and the service was top notch. Everything was explained simply without any additional pressure to get anything put in my vehicle. Jason has been amazing the past two times I've gone in to North Bay Mazda.

Chris O'Connor

I would most definitely highly recommend Mr.Patrick Shaw to purchase a new or used vehicle from regardless of the brand or model. In fact, we enjoyed our experience with him so much, we purchased 2 vehicles specifically from him over the space of 1 month. He is a gentleman who deals with people the "old school" way, namely behaving with honesty and integrity and having the customer's best interest at heart.

Scott Schofield

Great people

Darcie Gignac

service is great just a pricey

Loretta de Sousa

My salesperson, Darren, knew what type of car I was looking for and contacted me as soon as he had one that was to be traded in. The entire process from walking in and discussing my needs to driving away with my "new to me" car took about a week to complete. I'm very happy with the service I received from the entire Mazda team.

Ryan B

Great dealership, great staff and honest mechanics. It's nice to see your vehicle asits being worked on. Prices for some services are a little steep for the work I see involvedbuti maybe that's just me.

Donovan McLeod

I honestly cannot recommended them at all, my entire experience with them has been nothing short of rotten. It almost feels like an elaborate prank at this point. First, they sold me a broken car. I can only imagine they cleared the EVAP code and pushed it out the door because shortly after picking it up, the check engine light/evap code came up. When going for my first fill up, I discovered that the tank could not vent so when the tank "burped" for lack of a better term, it splashed gas all up and down my body. $300+ fix. Then I went to get my summer tires switched over only to find that they lost them/can't find them/never got them from the previous owner. Eventually they find a set of tires to give me and put those on the steels but not before dragging an air hose across my hood, significantly scratching the car. After buying a set of rims to use as a summer set, I go back in the fall to have the winters put on, but instead of putting them onto the empty set of steels, they swapped them onto the summer rims. I go back the next day to get everything swapped over the right way. Then just this week, I come to simply pick up my summers, and they try to hand me just tires and send me on my way. After they finally find my rims and get them on the car with the proper tires, I find that they did absolutely nothing to protect my rims while they were in their care! They came back to me severely scuffed and chipped. I'm completely done, with north bay mazda. Find somewhere that doesn't treat their customers like a joke.

Blair Bastien

Always feel bad after a visit. Feel like I've been jacked

Tim Morris

Once again I received excellent service from from the staff at Mazda. Thank you.

Michael Turner

Customer care=.5 out of 5 stars

Tim Strickland

Professional, courteous, transparent, sincere, prompt, informative and extremely knowledgeable. My wife and I truly appreciated all of the efforts from the team at North Bay Mazda. From the initial conversation with Bill Germon (Service Manager), Jason (service advisor), Jason (technician) and Nick (General Manager), this dealership delivered in every possible way to assist us with our broken down vehicle. Many thanks once again and keep up the good work!

Todd Fisher

Being from out of town they were able to squeeze me in for an oil change with little notice. Was not happy to see that the tech dialled back service interval to 8000km (a dealer recommendation, not a Mazda recommendation).

BB Barnes

I purchased a used vehicle from North Bay Mazda in January 2018. On the ad, it described the vehicle as LOADED, air conditioning, etc. I test drove the vehicle for a short period and it seemed fine. I had to be heavily convinced to purchase the warranty by way of dramatic price reduction since the integrity of the vehicle should be backed by the make and dealership, but after much deliberation, I decided it was worth it. I was told that I could bring the vehicle into any Palladino dealership for service, which was another major reason for my purchase of the warranty. After purchasing and driving the vehicle for a couple weeks during peak winter season, I noticed the heat production was severely lacking. I brought the vehicle to Palladino Chrysler in Sudbury, who diagnosed the issue and told me they needed to order parts and that they would get back to me once they were in. I'm still waiting for their call. I made due and as winter became summer I noticed the air conditioning was non-functional as well. I brought the vehicle to Palladino Honda in Sudbury since Palladino Chrysler blew me off. They diagnosed the vehicle and told me that I needed to take the vehicle to a Nissan dealership and that my universal warranty should be accepted anywhere. I made myself an appointment with Nissan Sudbury, brought my vehicle in, and showed them my warranty. They said I may have to pay for the diagnosis since they aren't Palladino. I said I was told to come here by Palladino and that my warranty was universally accepted. They said they'd try to put through a claim for all expenses. Upon picking up my vehicle, I was told I was responsible to pay a $270 diagnostic fee. I went back to Palladino Honda and told them that I was expected to pay a diagnostic fee as a result of their advisement. The Service Advisor told me that I should have had them sublet the work to Nissan through Palladino Honda. Being that I was dealing with the same Service Advisor the whole time, why didn't she sublet the work to Nissan after the initial diagnosis rather than tell me to go to Nissan myself? These issues should have been non-existent upon purchase, and these issues should be rectified regardless of whether or not I purchased the warranty. The estimate for the repairs of the climate issues alone were upward of $12,000. THIS SHOULD HAVE BEEN TAKEN CARE OF PRIOR TO MY PURCHASE. YOU CANNOT ADVERTISE THAT A VEHICLE IS LOADED, AND SPECIFICALLY STATE SOMETHING AS MENIAL A FEATURE AS 'AIR CONDITIONING' WHEN IT DOES NOT FUNCTION. THIS SHOULD NOT EVEN BE A WARRANTY CLAIM AND I SHOULD NOT BE WITHOUT THESE FEATURES AS PALLADINO CONTINUES TO DROP THE BALL ACROSS SEVERAL LOCATIONS FOR MONTHS AT A TIME. I brought the vehicle back to Palladino Honda and told them that I'm not leaving until this issue is resolved. They diagnosed the vehicle again, but an appraiser was not available so I'll have to bring it in yet another time. I work in the auto industry and decide from which dealerships hundreds of our company vehicles will be purchased at a time, and I know service centres cringe at servicing vehicles that weren't purchased at that particular dealership. I am a member of this industry and possess many contacts onto which I hold influence. If this is not dealt with promptly, I will make my opinion widespread unless Palladino does something to change my tune very quickly. I will hire an auto fraud attorney and I will take Palladino for every penny and then some for my trouble if my vehicle is not functioning as originally advertised in the next few weeks. Awful, awful service, and this is coming from someone who is both sympathetic and empathetic to how difficult the automotive customer service industry can be – that is the SOLE reason I've been patient for the last 6 MONTHS! But I'm at my wits end, and this needs to be made right IMMEDIATELY! DISGUSTED!

C Gally

We are very pleased with our recent CX-9 purchase from North Bay Mazda. Very stress free purchase. Cody was an excellent saleman, very respectul and knowledgeable with the Mazda line of vehicles. I do not think there was 1 question pertaining to the vehicle that he could not answer. Would definitely recommend North Bay Mazda to anybody out there currently searching for a vehicle. Thanks again!

Colin

Everything here went great! I had an idea what I wanted to pick up, they found a vehicle that met my needs, and we worked out a solid payment plan that I can handle. No complaints here!

Ken Boody

Friendly service managers and technicians took time to explain the mechanical aspect of the repair.

Rose Antler

I found that everyone within this dealership was extremely polite, and helpful. We were extremely happy with the attention to detail they took with our car and happy with the work done.

DW 17

Always friendly service. The guys know me by name and treat me well.

7rupe

Was completely satisfied with my last visit. Everything was quick and efficient and the staff was very friendly.

Samantha Bartolucci

Just bought a used CX-5 and had an absolutely wonderful experience! Everyone we dealt with each step of the way was friendly, courteous and very helpful! Special mention to Nick for helping us find the perfect car!

Leo Jamieson

Bought a new car. The staff is excellent and friendly. Good explanations and great post sale service. Would strongly recommend.

stan

purchasing our new Mazda 6 was great, we were very well treated and are really enjoying our new car and all its features. Great car! zoom zoom