Reviews of Kia North Bay (Car Concessionaire)

Chuck Lavigne

Sales team is #1

Sam Lane

Only KIA dealership in town. Probably comparable to others in town. Just OK.

Bonnie Zufelt

Elysia-Marie Champagne is the best!

PAUL MEYERS

Awesome dealership with excellent staff. Some of the best new and used cars you will find at KiaNorthBay. Service and Sales of new and used vehicles is their specialty.

Alexandre Paquette

Came here a few times and had a great experience. Coffee and internet access is free while waiting. Staff is very friendly.

BobbyJoeXForgotenSB

Ok i will give the benefit of the doubt when it comes to BUYING the car, buying the car was a very easy and pleasant experience. but DO NOT go back for servicing cause you are wasting your time we had this happen 3 times, one being today, where the car HAD an appointment, the previous times was to get the tires changed, we had to arange 3 APPOINTMENTS to get the tires changed because they kept "forgetting" to put it on file that the car was supposed to come in those days. we call up to reschedule the first one, ok thats done, second time around, we go and they tell us "both appointments were never booked", wonderful. at the beginning of the week, there were 3 things that needed to be done to the car, we needed the bolts tightened, get our second key for the car (that is another can of worms, they said they would have that for us in january but again, they kept "forgetting" to order the key) and to fix some exterior damages. they said "ok we have you to come in on friday" which was perfect since saturday we are leaving town, well... today is friday... now we are going to Canadian tire cause oh yes, once again AN APPOINTMENT WAS NEVER BOOKED

Darrell Deibel

Best place

Vincent Labranche

I love all the great services from the team at KIA. They are great. Thanks

Alex Mow

Amazing and dedicated professional team.

Karaderek glover

Wow! DO NOT BUY HERE! Bought a used toyota . Went to pick it up after safety etc.. and found a chip and crack in the winshield, brake rotors were supposed to be replaced all around, and nothing was done. Turned around and confronted them with the issues and they said they knew nothing about the crack and it probably happened while I was driving. They then said they didn't know about replacing the rotors. They sent me to an auto glass place to fill the chip/crack and the tech said he suspected it was there for some time. I called Kia and the service manager then admitted to knowing about the windshield and they still saftied it anyway. He also said no one told him about the brakes, but my sales guy swears he told them about the brakes. Next I aksed them to find my winter tires which were included with the sale. Since I couldn't trust them I wanted a conformation email sent with the location of my tires and brand of tires we had. It took two weeks for them to find them, because no one knew how to use their program. This was a lie because when the service manager came back from vacation, I asked him if no one was trained to find tires and he said YES there are people trained , wow big suprise. Next, my vehicle had to go back (winshield/brakes) so they lent me a car. When it was ready I returned their car with the same amount of gas as when i recieved it. When I got my car back a quarter tank was gone!?! They didn't even bother to refill the gas they used. KIA has NOOO customer service. Their service department is awful. I know of four other people that would never return here. There is a reason for this. I hope this will help you. If I knew how bad the service was I never would have bought here. If you really want a Kia search for a dealership that has GOOD reviews, as Kia Noth Bay has none (like I said "for a good reason")

Amanda MacDonald

I received exceptional service at Kia North Bay. It was my first time ordering brand new vehicle and Elysia-Marie was more than helpful throughout the process. I love my 2021 Kia Telluride.

Lia Castiglione

AMAZING customer service, I had the pleasure dealing with Madison. She helped me find my dream car in my price range no questions asked.. Kia is the place to GO

Marc St Louis

Good and fast service

Destiny Vachon

We purchased a 2020 Kia Sorento at this location on September 26th 2020 and picked it up today (September 30th 2020). The individual I dealt with was Leo Vaserbakh which I would highly recommend anyone to speak with him when purchasing a vehicle from Kia North Bay! He made the experience of purchasing my first vehicle very pleasant and welcoming. I went in with an open mind and we looked at different options that I had, he was very considerate about our thoughts and helped us in every way he could. Very good salesman but also a very friendly individual. We went through Bonnie Malette for the financial aspect of it and she as well made our experience at Kia very memorable and without a doubt I would return and recommend to anyone.

Shane Kutchaw

Came here from Sudbury to buy a truck. Dealt with Robyn Kimber and she was great. She made sure the truck I bought was 100% ready when I came to pick it up and was able to resolve any other issues that came up

ROB

great service they are a great group

Julianne Gribbons

Speedy oil change! Arranged a shuttle for me! The woman working was very nice!

Apryl Westaway

I find the service is great. Very friendly. So far just oil changes, brake cleaned and cabin filter in 3 years. Recommend this shop for service on your vehicle. Nov 29th, 2019 I bought Niro EX Premium 2019. Staff was very good, friendly and I'm must say patient. I wanted to make sure of everything. I pick it up Wednesday which was my choice.

emailausdrucker

I had the impression that I knew more about the car than the sales man.

Sher Wines

Amazing experience would defiantly recommend Kia of North bay!!!

Hailey Bertrand-Sluman

Thank goodness places like this exist! We bought a truck from Thomas at North Bay Kia two weeks ago and the experience was wonderful - amazing service, great price - the vehicle is flawless - we are thrilled - recommend highly!

Gillian Kent

People here are so nice. They were great with my service dog and try to cater a deal to fit your needs. Best customer service ever

Gaby Messier

Best experience I have had with a dealership. The sales staff in particular Robyn, are knowledgeable and no pressure sales. It is a dealership where you feel comfortable discussing any component of buying a new car. I was impressed with how I was treated even when I needed the time to think things over. The Kia family is a great family to be a part of. A huge thank you for making me feel like part of this family.

J E

They had the best price out of about 15-20 dealerships I contacted from Oakville to Northbay and Peterborough. Sale was quick and efficient. No fuss and straight to the point. Pickup was even easier. Giles and Bonnie were great to deal with.

Elissa Hare

Friendly helpful service with some delays and hiccups due to covid. But I would seriously recommend Kia; they were wonderful!

Michael “Whyt Mic” Brodeur

Fast quality service

Jordie Main

Whenever I need anything for parts or service, I am always listened to and taken care of. Whether it is service, parts, or used vehicles or trucks… Kia has your back! Thank you to Tom, Al and Anthony!

Sylvia North

Worst service ever with dealer constantly screwing you over and over with empty promises and never act on anything

Yann Fleury

Great Services and Great Price, always got a call back, when I left a Msg,

tim mclean

Incredible experience. Was so impressed by their professionalism that I purchased 2 vehicles in the same day. By far the best purchasing experience that I’ve had after owning over 45 vehicles. Very caring and courteous staff, they took the time to introduce everyone and ensure that all my needs were taken care of . Robyn was a class act and made my purchasing experience the most positive I could hope for. Excellent job all around. Definitely recommend Bravo Zulu A +++++*

DGL

Shady salesmanship. Thomas comes straight from a comic book. Very poor personal skills.

Krysta Vermette

This weekend was a rough go for me as my panoramic sunroof would not close, After taking it upon myself to try and fix it. I was unable to do so.. I would like to say a BIG thank you to Corey. you are a fantastic person to go out of your way and help me!! THANK GOODNESS IT DID NOT RAIN! That's beside the point! ... Brilliant! KIA North Bay have fantastic employees who work around the clock, even sometimes on their days off. They will make sure or at least try and have all your questions are answered and your issues are met. Again I can't thank you enough for everything. KIA is definitely where your NEXT vehicle is parked and it awaits for you to drive it off the lot! STILL VERY SPEECHLESS!! :)

Anne Bastien

They treated me like gold every time I had my older Sportage in the shop. Don't know what people are talking about when they say the five star ratings are not for service or if they complain about service ... They took such good care of my old Sportage that it is 10 years old and going strong. Just purchased my brand new Sportage as a second vehicle from them and love how they treated me. Great service, staff is amazing there. Always a smile and sense of humour from them. I treat people with respect and a smile when I go in there and it shows...they go the extra mile every time. Ask for John...he will find you what you are looking for in your price range...

Jody Deschamps

Eysia-Marie went above and beyond to help me find the perfect for my family. Thank you so much Elysia.

Mike Lagesten

Good service through most of our car buying process. There were definitely a few opportunities for improvement though.

Max

Honest. Quick. And professional. They gave me a shuttle back to my house and then came and picked me up when the work was done. They didn't try to sell me any extra features or services, and were very up front and honest about the work and its costs. Thank you!

Trudeau The Groper

There service center is pretty much a scam.

Alex Cipparrone

I've had nothing but great experiences from Kia North Bay. When car shopping earlier this year, Madison went above and beyond when discussing options and answered all my questions. The entire team is very welcoming and provided me with great customer service. I would recommend anyone looking for a car to go here to see Madison.

Melanie M

I had a wonderful experience. :) The staff were all very helpful and courteous. I would definitely recommend buying a vehicle here. They made everything easy for my husband and I (both first time car owners). So happy with our Kia Rondo. Ask for Thomas!!!

David Collins

Surprisingly inept. Three ring circus in there folks. I recently visited their lot to help my aging mother find a new car. They had none of the model we were looking for on the lot. I called the dealership to ask if they would be having any more arriving this year. They said they did not know (?) But they offered us an appointment to select a car they could "dealer swap" to get it on the lot. I made it abundantly clear that we were looking to test out a vehicle not have them order it in to purchase. We were assured without question that they would do this for us. Sounded odd but we agreed. We get to the dealership a few minutes before our appointment and were there for quite some time before anyone acknowledged us. A gentleman then asked us who we were there to see and said he would let her know we were there. 20 minutes pass and she comes over and claims to have not known we were there. Wonderful. Another 15 minutes later she calls us to her desk. She had virtually no knowledge of the vehicles she was trying to sell ( knowing we wanted to try it out, not buy). After sitting there waiting for her to leave her desk to find answers to any of our questions we finally get to the point that she tells us they will not do a dealer swap. UNLESS we have a signed bill of sale. Gee thanks you'll get it in if it's bought?!? But not what the agreement was...nice All around a total waste of over an hour with misguidance, dishonesty and frankly no concern for their customers at all. Stay away or buy your Kia out of town

Dar R.

Hours poated on the web site were not correct. I have driven 1.5 hours on two occasions, only to find a sign on the door saying they closed early.

Krissy Hetzinga

Had to get a safety on my 5 year old vehicle. They had a 2 page list of things that "needed" to be done and an estimate of $2800 to go with it. I thought, no way...Brought it to a trusted mechanic and he did the safety for $560. Most of the things they said needed replacing were just loose, and my mechanic even found a few things they hadn't put in my estimate. Never dealing with them for service again.

billy berry

Super friendly staff! Very quick

Sara Doucette

If you are going to Kia North Bay ask for Cody and Elysia-Marie Champagne they were so helpful with everything. I am very happy I choose to look at Kia North Bay.

Ron Battiston

Kia north bay is excellent. I own a kia sedona 2006 and it is an excellent vehicle.

Steven The Bassman

As always the Kia service team was professional and efficient. Great customer service. There's a reason why I have bought six KIA's in the last 13 years

Michael Walsh

Jack was super helpful ! He was quick to respond to any questions and friendly He was the first person to greet us when we walked through the doors His warm smile and friendly service makes him a great sales rep ! I reccomend Jack

Chris Clarke

Courteous, professional service. I am satisfied with the consistently great service that I receive from North Bay KIA.

Terry Hunt

Very friendly

Lori Dewey

Great service!!!! Top notch team at Kia!

Dave Germain

The staff are always friendly and the service is great. They are always willing to work with you if you need a shuttle while your vehicle is being worked on.

Gaby Messier

Best experience I have had with a dealership. The sales staff in particular Robyn, are knowledgeable and no pressure sales. It is a dealership where you feel comfortable discussing any component of buying a new car. I was impressed with how I was treated even when I needed the time to think things over. The Kia family is a great family to be a part of. A huge thank you for making me feel like part of this family.

pj northbay

Amazing CS from Giles

The HockeyGods

So last year my uncle bought his 2nd car from Kia. 1st time they did some trickery on the payments, at the end of the payments he thought he owned it. Nope still owed around 3k. Fast forward, he buys another car from Kia. 2nd car that comes with no floor mats, just the paper ones from service. I convince him to go back, they say "those are extra". I contact Kia Canada because I was a Kia employee at another Kia and this isn't right, 2 floor mats show up at his door within the hour (I'm thinking great) with the promise of the remaining mats would arrive. 1 year later, Kia North Bay no longer replies to calls or emails regarding mats.

karli rae

I live 4 hours away and ended up buying a vehicle from this dealership because the service is exceptional! Elysia and Tom made the process of buying a vehicle seamless! I would recommend them in a heartbeat!! They got me a great deal and had my best interest in mind!

Carol Hebert

Kia North Bay has been very good to me and my car. I had an issue and was able to get an appointment quickly and have the issue resolved quickly. the service team is easy to talk to and you are informed every step of the way what is going on. Your opinion is important to them and they listen to what you have to say. Thanks guys!

Ramona Audette

Thanks for getting me in so quickly Tom, it alleviated a lot of stress.

J M

Fabulous experience at the service centre, as always! Extremely helpful, polite, and kind staff.

Jerret Paquette

I spent an entire day at kia North Bay while I was stranded because my vehicle, for lack of a better term, blew up. They were extremely accommodating and friendly. They even allowed my dog to hang out with me while I was set up with a new vehicle. Everyone from the service staff and management to my salesman Alex was absolutely incredible and I couldn't recommend kia of North Bay more.

Jody Mcdougall

Was in parking lot for about 20mins looking a cars,no one came out to help..wasnt happy...

Mark Boller

Worst service worst cars worst locations. I would NEVER buy a Kia.

Ross Buckley

Service Manager was excellent.????

Dax Jayson Rutledge

Awesome service like always

Armand Plarina

I live in Sudbury and bought my car here and I don't regret it. I can't say enough wonderful things about the service staff. They have been so accommodating and reasonable with me. I could take off points for my sales experience, but I still believe that dealership deserves a 5 star rating regardless.

wayne jones

I have been going to kia North Bay since 2009 i have purchased 3 sorentos ,Sedona, Optima and recently a Kia Stinger. Thomas Ferris has been amazing to me and my family. Anthony has also been amazing, its an awesome dealership and i will continue to buy more vehicles from them

zada2846

WOW ~ the post below is an old post ~ My husband & I have since traded in our Sorento (I miss her very much) but are happily driving a 2017 Kia Forte & a 2018 Kia Soul! LOVE both of our new vehicles!!! Was just in for an oil change & the service was AMAZING!!! Have been a member of the Kia family since 2005!!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Just purchased a 2012 Kia Sorento from Thomas Ferris @ Kia of North Bay! Could not have been treated better & even though Thomas happened to be a one man show the day my Husband & I were in he did not make us feel rushed! I would strongly suggest for anyone to go into North Bay Kia to purchase new or used! What a GREAT bunch of people from sales to service! Thanks Thomas & Susie - You both ROCK!!!

Alieah Brown

These people really care about the person not just the car.

Natty Courchesne

The staff at the Kia dealership are very knowledgeable when you ask questions! The customer service is amazing, incredibly nice people available to help you.All in all great place to get what your searching for :) satisfied with my visit 100%. I recommend going there first ! Ask for Tim, he was great!

Touch Animal Rehabilitation and Canine Fitness

The salesman was quick to look into what I had asked for and was helpful in getting me a price I could afford. The whole team was polite and were great with my 6 year old daughter. Thomas Ferris got me the car I wanted for the price I wanted. I love my KIA!!

Chris Maisonneuve

Fast and Friendly. Tom in service is a good guy. (Simko 2020 Soul)

Kanessa Hanzlik

This was my first visit to the dealership since I purchased my brand new 2019 Kia Forte in the spring. Everyone is so nice and welcoming. I relaxed in their comfy lounge while I waited for my winter tires to be installed.

Johana Clavijo

Amazing staff nice and friendly. Fast service and amazing people.

Robert Pilon

Excellent service!

Holley Frank

Thomas at Kia North Bay was amazing thanks for all your help with my 2019 GMC Sierra!

NatralBornFisha (NatralBornPlaya)

Staff was friendly and very helpful. One of the easiest vehicle transactions I’ve ever done. Stayed in constant communication throughout the process, so I always knew what was going on. Highly recommend them to anyone looking to buy a vehicle.

Tern

Terrible Experience. The sales manager does not even know the difference between a lienholder and a lessor.

Rob Gagne

General Manager, Anthony Aquino. Anthony definitely ensures a positive client experience and puts clients first. Thanks to North Bay Kia.

Lenka Eberhardt

The staff are always responsive, friendly and professional! 5 star service all the way!!

Rihkee Strap

I have had many great experiences here but recently I had a very bad day where nothing seemed to go right with my vehicle and the staff were incredibly kind and accommodating. Big recommend!

Zachary Debassige

I regularly bring my vehicle in to be cleaned by Kia Of North Bay. The cleanings are always exceptional and the service is outstanding. The staff are friendly, punctual, and always happy to help. After my cleaning, someone walked me out to my vehicle and explained they had found some small paint imperfections starting in my vehicle. They assured me that on my next cleaning they will do whatever they can to correct the problem and will “ keep an eye on it “ at future appointments. This kind of service is unheard of, and I greatly appreciate the staff at Kia making sure they treat my truck as if it were their own. If you are looking for a cleaning or to have your vehicle serviced, I highly recommend Kia of North Bay. Even if you do not own a Kia ( I do not drive a Kia )

J Nau

Wonderful people to deal with. Thank you Giles Malette for your patience and co-operation. Amazing service. Above and beyond.

tammy menard

Very friendly service. Was easy to negotiate price and what I wanted...

Gary Vassbotn

It is an interesting business - the cars must sell themselves, because the dealership puts little effort into selling cars. The younger sales staff have apparently received no training, nor are they authorized to do anything without running to the manager. We booked a test drive - the car was empty of gas. We received no follow up calls. So little effort on their part, it is incredible.

Ashlyn Ellerton

I just picked up my new to me sorento last week, and I love it! Leo was great and I highly recommend him to anyone looking for a new vehicle. Also, the staff at Kia was very friendly and helpful. Thank you and keep up the great work!

Michelle McFadden

I bought my first Kia Selto 2021 from Shane Delisle he really knows his cars he gets you what you want. He knows all the details and features of each vehicle im very satisfied with my Kia I highly recommend Shane Delisle as a sales man if you want good service. Thank you Shane Delisle

René Leduc

I had a very positive experience buying a used "asis" vehicle with Kia Northbay! Kia Northbay has proven to me that they deliver exceptional service no matter what you buy! My used "asis" vehicle was spotless inside and out and the sales team took care of all of the licensing with no hiding fees! The sales team also followed up with me the next day to ensure everything was going well and to see if I had any concerns. Friendly team, welcoming atmosphere and great service. I would recommend Kia Northbay to anyone who is in the market for buying a new or used vehicle!

Andre Larouche

Always excellent ???? service and professional environment.

Monique Boissonneault

The service team are great and very patient they treat you like they knew you personally it's a great feeling when you enter their dept I also had a shuttle was my first time it was also great keep up the great work and great attitude!!

Henry Hampel

This is my second time buying a kia, the dealership is straight forward, no nonsense and for the most part works within my budget. I cant say enough about their service department though they always take the time to tell me what needs changed if anything and if they have time always do a little extra. It's those small touches that really make me enjoy using the service department at kia. Thank you much!

Catherine Benoit

Horrible Service! The service department is always trying to squeeze money out you. Everytime we go for an oil change they say we need more work. They say you're breaks are finished when they aren't. They can't even order you're warranty parts. My rearview camera stopped working and had to be replaced they said they would order the part and call me back. I waited 3 weeks and never got a call back. I called myself and the parts guy said they had given my rearview camera to another customer. So I waited another week to have it changed. I went in again a month ago my engine light was on and my AC stopped working. I needed 3 parts to fix all my issues I reminded the guy at the counter of our last incident and he promised to call us when it arrived. I waited 2 weeks and called myself since I never got a call. Turns out they never even ordered the parts. So now I am still waiting on them to order call me to fix my vehicle. We also own a 2008 Ford Focus and a 2010 Dodge Ram and this 2014 Kia Sorento and our Sorento is the worst. I wonder if we got a lemon of a car for all the maintenance we have had to do in the past 2 years! We only bought another Kia because I loved the service at the Sudbury Kia when we lived there and thought the North Bay Kia would be the same. I was wrong. They won't even change my car starter that came with the winter package I had gotten with my SUV that stopped working after a year.

Don Breault

Great car dealership and a very friendly staff. Brought my vehicle in for service and they offered me a shuttle ride to a surrounding area but I stayed and looked at vehicles on the lot. They are very efficient and have awesome mecanics. Totally recommend everyone to give them a call for your next vehicle or service.

Scott McLaughlin

Awesome service, just what I needed and a clean car to boot!

ACR

Couple years ago I bought a used car from them. A detailer damaged my car, I had heard he hit the wall with it. When I went to pick up my car and saw the headlight was scratched and bumper cracked they told me "That's what happens when you buy a used vehicle" I insisted I knew that damage wasnt there so they did me a "favour" and put some glue on the bumper. It looked worse than the damage.

Jamie-Lynn Morrison

the girl was friendly ...and not pushy , so that is good ...

Jody Etmanski

Can't say enough great things about the amazing sales staff at KIA North Bay. Jack was very polite, helpful and knowledgeable. Bonnie was also very professional prompt and not pushy at all which we really appreciated. We purchased a KIA Sorento and are absolutely loving it, great value for all the bells and whistles. Exactly what we were looking for. Looking forward to becoming part of the KIA family!

Shawn Fortier

We purchased our first 2014 KIA Sorento. We had good service from the sales department. I was disappointed with the info giving ,the salesperson told us that there was a new set of brake pads put on the vehicle to replace the old worn down ones. But in fact there was no new pads installed so they misinformed us by making it sound better but it wasn't. Second would be was never informed that we had to get the wheels re-torque and 4 days later 3 of the wheels nuts were completely loosen and the others were not tight making the full front end loose in which was concerning. There are a few little issues with the vehicle that we were not informed of, We are trying to work with KIA to get them resolved. Other then that we are enjoying or KIA.

Andrew McLaren

Talk to John

Jeremy Ellies

Great service, great staff and well managed. Sales room is clean and inviting.

Sarah Gauthier

I've never had the greatest experience here. Recently was reached out to via email from someone there saying that my car was wanted on the used lot for 'top dollar'. Oddly I was already looking around at another dealership. Scheduled an apt to see how much I was going to be offered etc. Waited for 45 mins. Nobody touched place with what was taking so long. Also to add, proper social distancing wasn't in place + the employees I guess don't know how to wear a mask properly? Good idea I chose to leave. ????????‍♀️ I've had a car sold out from under me as has a family member (even with a despoit down on said car.) Shady workmanship all around. 11/10 don't reccomend even 3 years later.

doug mackenzie

Friendly staff and knowledgeable people

Lee widdop

Helpful friendly staff, great service department

Laurie Verwey

Very helpful staff, full of sound advice!

Adam Brooks

Great place to buy a car! Thomas is the best to deal with totally recommend!

Maurice Allain

Great service..fantastic team..

Shelly Stevens

fantastic service, from start to end. Highly recommend Alex!!

Allison Pomerleau

Always friendly and reliable service by knowledgeable staff

Myrele McGuinty

Purchase a car today and I was impress with Madison and Antony, very please with my experience there!

Trish Blanchfield

I loved Kia of North Bay because, the salesmen are very polite and understanding especially Jack he helped me out so much with explaining the little things. This was my very first car! And I love my 2015 Sonata. Thanks Jack and Kia of North Bay!!!

tamarie kleyer

Professional and friendly. Thank you Elysia-Marie!

Vanessa Hopkins

I really enjoy the work of the staff at Kia, from Thomas who's an amazing sales man, to the guys in the shop who are very kind and respectful. They are fast and efficient while ensuring the best car for your vehicle. Definitely recommend

Unknown

Tom in service was fantastic, my moms motor ended up letting go just outside of powassan.Tom got us a tow truck to the dealership, had a new motor put in within a week under warranty. Great service, reasons like this is why Me and my Mother and Father all have Kia’s. Can’t beat the service!

Bill Dixon

Grrat service

Farrah Abel

Love my new Kia Sportage, Jack in Sales was great and answered all my questions, no pressure to buy at anytime. Michelle in finance was wonderful, very helpful and knowledgeable Overall experience was 100%!

Ronald Dumont

We've had an amazing experience with kia North Bay. Coming from Sudbury, this place is an absolute must. Professionalism and friendly at its best. They really persevere in what you want and NOT what you should consider. Robyn Kimber was absolutely amazing, knowledgeable and takes the time to explain in detail. We can't thank you enough for making our shopping experience so enjoyable!!

Chris Thorn

Friendly staff...dog friendly store which is great. Was just there for an ioil change. The greasy finger prints all over my white hood were my only complaint.

Erika Downey

Mike, the sales manager, reneged on a written deal. Claims he didn't promise something when I had it in writing that he did. Very dishonest person. Like owner, like manager. At least he is living up to the expectations and reputation of the owner of this establishment. Extremely rude and arrogant as are the owners. Avoid.

Jake Steinbacher

Just bought a car from them and they were GREAT! Melinda helped me from step one to now. If any issues came up she stepped in and helped as much as she could to get problems or issues resolved as soon as possible for me. Other sales people just want to make a sale, she wanted to find you a great deal! Ask for Melinda...she is the best I've met!

Chuck Lavigne

Sales team is #1

Tony Schlosser

Friendly, helpful staff. Great place to deal with. Elysia-Marie went that extra mile for me and I greatly appreciated it.

bruce holder

Service this time was better than in the past

Billy McLeod

This was our first time buying a car from KIA of North Bay, The service we got was amazing. Our sales associate, Leo, spent the a lot of time with us to find the right vehicle. He explained everything to us including all our financing options and what our best option would be. Any questions we had he was able to answer. We got a 2017 KIA Sportage, fully loaded and we love it. If you need a vehicle, go see Leo, he'll get you what you need. Highly recommend KIA of North Bay.

Ann Henri

First time purchasing from Kia of North Bay. We dealt with Madison and Anthony originally to road test a few vehicle's and no sales pressure or sales pitch. We felt like we dealt there for many years because they make you feel very welcome and wanted. After we decided to lease the new Seltos Ex turbo we met with Bonnie in finance and she went above and beyond with great attention to our needs. Last by not least with dealt with Alain on a Saturday to have our accessories installed. Alain was very knowledgeable and personable . From purchasing a new vehicle to dealing with the finance department and finally the after sales department they are a class act. Would recommend Kia of North Bay and the Kia vehicle to anyone looking for great service and a great product.

Nicole Ayotte

We have had our 2020 Kia Telluride for a month now. It has met all our expectations and more. The heads-up display is my favourite option. It is an extremely comfortable and quiet ride. We highly recommend this vehicle and the great people at Kia North Bay.

Ricky Bobby

My uncle bought a car at this dealership, car came with no floor mats. Went back to the dealership, they told him "those are extra, you have to buy them".

Edd King

Very good service.

Amy Weisflock

EXCEPTIONAL SERIVICE! Anthony was a huge help, answered all of our questions, and made accommodations so that we could leave with a new vehicle that day. I am so thankful we decided to go with Kia they took the time to listen to what we wanted and didn't try to push or upsale something we didn't need. Excellent & knowledgeable customer service aside, the quality of vehicle for the price in unmatched!! 100% will reccomend to everyone!

Jackie Livie

Bought a car and the transfer case started making noise second day we had it. On day 24 transmission went out of the car. They didn't offer a replacement while my car was down. It's been 15 days since the tranny's gone and they can't even tell me how they are going to get my car back to me. Very frustrated.

April Raftis

From buying my vehicle 3 years ago and servicing along the way, I’m consistently blown away by the attention to detail and the professional quality of care I’ve received. Mark and service team go above and beyond. It is refreshing to deal with a business that takes pride, looks out for their customers and is honest! Thank you North Bay Kia!

Elle B

Awesome service and great staff.

Grace Fitzgerald

I was in search of a newer vehicle with a certain budget and questionable credit. Madison and Michelle at Kia of North Bay were extremely accommodating of my financial situation. They gave me some great options in vehicles that had features i was looking for. I am very satisfied with my purchase and highly recommend Kia of North Bay if you are looking for a positive buying experience.

Dave Browning

Be careful they told me that I need a battery I didn't get it replaced and have had no problems with the car cranking over

oNitrate

Absolute worth experience. They went through my center console for no reason. They went through my cargo basket and left things scattered in my trunk. I told them I needed to be out by a certain time and if they could not meet the time, I would make an appointment with them the following week to get it done. They checked me out 40 minutes late which resulted in me missing my appointment for my dog and costing me an additional $1000 to take her to emergency services. When calling and speaking to a manager named "Tom", all he had to say was "we will do better next time". Planned on purchasing a 2022 vehicle from this facility, but they have permanently lost my business as they showed how little they care.

Maddie Winterburn

Cannot say enough good things about Kia of North Bay. Purchased my jeep from Maddie and had amazing service throughout the entire process. Would also like to thank Bonnie for the help as well.

Charlene Lefebvre

Prices expensive

Randy Karn

I had a wonderful experience with Kia North Bay. Leo was there to me find the perfect vehicle for me and my family. He worked with me to find the best match and walk me through all my options before we finalized on my new Sedona. Leo was great and I highly recommend him to anyone looking for a new vehicle. Also, a big thank you to all the friendly staff at Kia North Bay that work together to make such a great experience and doing there very best to keep everyone safe while shopping! Keep up the great work!

Brian Pugsley

Everyone at Kia North Bay makes the experience of purchasing a new vehicle so awesome!! Thanks to Thomas, Anthony, and detailers for my super awesome Sorento!!

Caelum Kornas

Excellent service and sales staff

Sandra Broughton

I was trying to purchase a used car with less than great credit, and the team of Elysia-Marie, Thomas and Bonnie made it seem easy! I got a wonderful 'new-to-me' Soul in my favorite colour complete with some shiny new parts! An upgrade from my older version and I'm loving it!

Michael Tranchemontagne

Again we had amazing service this past Saturday. Made the hour and 15 minutes drive to have our first service on our new Seltos. Allan was professional , friendly and he always makes you feel welcome. Its like the bar cheers where everyone knows your name. I was amazed that both Anthony and Madison knew our names when we walked into the showroom. You can't beat the customer service at this dealership. I would recommend everyone to visit Kia North Bay.

Cory Knox

kia north bay has a great bunch of people on staff. Service has come a long way. The technicians are amazing and trustworthy. Service staff is always up front and honest. Great place!!!!

Bill Lamarche

Had warranty work done recently and staff went out of their way to accommodate me and my availability. They even went as far as picking me up and then dropping off vehicle when work was complete. Would definetly recommend. Great service.

Stephanie Ransom

I was able to drop my car off before work and get a shuttle to and from work. The work on my vehicle was completed quickly.

Dawn Kelly

Absolutely amazing staff and amazing service!!! These guys took my car in for some thing simple and found some very concerning problems with my car that could have been very bad on the road. This staff went above and beyond to make sure my kia was in tip top operating condition!! You guys and gals are the best, and I will definitely be coming back for all my service needs on my kia Rio :)

John Kuehni

My parents age 81 and 77 attended KIA in North bay for service because it was making a noise in the rear end , they own a 2015 Kia . The vehicle was inspected and my parents were advised the rear tire has a nail in it and it can not be repaired . KIA North bay ordered two new tires and never even put on the spare tire for my parents , KIA sent my elderly parents home with a leaky rear tire with a nail still in the tire , I attended my parents house which is approximately 60 km from North bay to find them with a tire with very low air pressure on the vehicle. I put the spare tire on so they could drive safely. I attended KIA and spoke with the manager and the salesperson my parents deal with . I was assured they would take care of the situation and it was not right that my parents were allowed to leave with a dangerous tire on the vehicle. I was assured by the manager and salesperson they would contact me . I left my contact information It has been over four weeks and not even a phone call from KIA North bay .to say they have rectified the issue . No phone call from the service department to say the new tires are in . To make things worse I took the tire to a garage and they removed the nail and put a plug in the tire and said it is good to drive . They have driven now four weeks with no issue. KIA had my parents order two tires through them for over 400 dollars when the tire needed a plug . Was the tire unsafe with a nail in it YES was it leaking air YES Did it need to be replaced or plugged , it needed a plug Did KIA try to upsale my parents to two new tires ???? Will KIA Northbay ever have my business NO.

WADE FOWLER

Fast, friendly and easy to deal with, anytime I have had to deal with them which is minimal because it is a Kia has been effortless.

Rio5 Kia

Elysia-Marie has been amazing help with the before and after periods of purchasing my Rio5. I needed help regarding paperwork after purchasing my car and she has been nothing short of amazing. Highly recommend dealing with Kia North Bay and Elysia-Marie.

Kim Tipler

Was able to purchase a car and it was a fantastic experience. With great happy employee's such as Elysia Champagne!!!!!!!

James Coombes

Very good and friendly sales staff. Willing to go thw xtra milw ans not pushy at all just need trade value and a bit more off new bit will recommend to anyone and still goimg to try to buy there

Huguette Leacy

Staff respectful and honest.

Grace Doiron

Very professional experience and time frame as promised. Very satisfied

Cole Ralston

The salesman was very ignorant and did not know anything about the vehicles and he was trying to sell me and another person a car with a broken frame

Michelle villeneuve

Great customer service. They go the extra mile and will work with you to get the vehicle you want. Highly recommend them!

Molly Cleator

Kia of North Bay is a great place to do business. Staff are always helpful, pleasant and respectful. Exceptionally clean showroom, service bays and counter areas. Efficient work. Feel I can trust them!!

Suzanne Rae

Great service and friendly, efficient staff!

Jessica Angers

On September 26th 2020 me and my fiancé went to the Kia dealership in North Bay. As first time car buyers we were very overwhelmed and anxious about the whole process. We met with Leo Vaserbakh to see what are options were. He was very honest and patient with us throughout this process and made us feel very comfortable. We also met with Bonnie Malette do discuss the financial aspect of everything and she as well was very kind. They both took part in making the experience truly amazing! We picked up our 2020 Kia Sorento today, and the experience overall was so amazing! Couldn’t be happier with the way everything turned out! Would 100% recommend getting in touch with Leo if you are thinking about Kia North bay! Thank you everyone for making our first time purchasing a new vehicle such an amazing experience!

robert saliba

Best service in North Bay. Thank you Kia of North Bay for caring about the customer. True breath of fresh air.

James Finley

Warm friendly atmosphere.

Ryan H

The other day I went to look at a 2016 Honda Civic that I was interested in.. even though I’m only 17 Madison was willing to help me out when I couldn’t finance so I could still buy the car I really wanted.. she was extremely polite and helpful.. Elysia-Marie made me feel valued by her follow ups making sure everything went smoothly.. amazing customer service.. if you’re thinking of buying a used or new car I definitely recommend coming here.

Derek Smith

Excellent customer service and friendly

Guy Wallace

Never had a bad experience at Kia north bay there always polite to the point and really acommidating. Helps me out big time when ever needed!! Keep up the great work!

Isaac Bonfield

Purchased my last 2 vehicles from there great place, EDIT: they also just did brakes on my first vehicle and put warped discs in had to take it to another garage to get it fixed as I no longer live in north bay. I feel like they found out i was moving and took advantage.

Mark Orazietti

Had a great experience buying my new 2017 Kia Forte ex Lux, All the staff where very helpfully and and easy to get along with. They are to the point and explain thing so you can understand, and a big thanks to John for the great costumer service and enjoyable experience!

Jordan Tremblay

This dealership is a joke when it comes to auto repair. My girlfriend has a kia Sorento and it is GARBAGE. It's 2 years old already the review camera has shutdown twice, gas tank has pressure issues, air conditioner failed everytime we go into to get warranty parts fixed they say they have none and they have to order them, ok fine order them, never do they come in under a month and never have they called us back even after 3 weeks of waiting. They give away your parts to others without calling you. They even forget to order the parts. So then u call them up now 6 weeks later and turns out the parts are on back order for the a/c. This place should be ashamed of itself and stick to selling cars not fixing them becuase they obviously have no idea how to do this.

Kayleigh Rapp

Horrible service department!

Ryan B

was looking to buy a car, it was sold before we could close...it happens. the salesman Never returned emails or texts after until we started looking at another vehicle. we were offered ,4500 as a trade BC of a paint scratch the salesman said would be 2k to replace. I had it fixed perfectly for $400. we were then offered an additional $1000 for it. when we signed the invoice it was $500 less than we were told for the trade-in. we thought nothing of it as we were told we would be getting a refund cheque for $1150 from a previous insurance policy. we were told it would be two weeks to arrive. it took nine. when we got in the car there was a piece of trim on the floor. nobody knew where it came from. we googled it and found the answer. when trying to figure out what was taking the refund cheque so long we were passed around, ignored or never had calls returned. coupled with the fact when they transferred the loan over to the new vehicle two additional payments were removed from.my account in addition to the new vehicle. so disorganized and customer service was downright disappointing I would never recommend this dealership

Lorraine Morin

Bought my second Sorento there. Always good service.

Kyle Gauthier

Great dealership

Marsha Taylor

If I could give zero stars I would. I am very happy with the vehicle we purchased, but our experience with this particular dealership was horrendous.

Jay Baumbach

Always a pleasure coming to see the sales guys at Kia of North Bay!

Angel Coté

Fast + efficant and informative.

Michael Turner

Very good customer attention

Zack

Very sketchy place avoid like the plague

Michelle Villeneuve

I am writing this review regarding two times I have now went into Kia now once the girl talk to me like I had 10 hands which I do not appreciate argued with me regarding a letter I got from Kia and then argued with what I was saying regarding my car burning oil she was telling me it was leaking and then I just went into Kia and telling them that I’m burning over a litre of oil every thousand kilometres and you guys book me in for after two weeks from now this is a major concern my engine could seize up at any point it's bad when I went to my actual mechanics yesterday regarding my brakes and I got a brand new brake job that day and they were for fully booked they fit me in and did brakes a Rotors on my car this is not acceptable

Wesley Jones

Just purchased a used fiat from this dealer. Since I purchased it, less then 2 weeks ago,they have had about twenty percent of the time. When I bought it the sales man told me that I could take it there for service. There was a problem with something in the light And they hooked it up to the computer and they can't service the car. They sent it to another local dealer to see if they could do it. When they called me to tell me the car was ready I inquired about what was wrong and I was told "I am not sure, but it's working right now". When I inquired if they were able to hook it to the computer again I was told I don't know. I feel that if the salesman didn't know if they could service it he should not have said I could take it there. Also I feel that if you are having repairs done to a vehicle you should know what was or was not done so when the client asks you can give them an acceptable answer so the client feels informed about and secure in the knowledge that the car was in fact serviced properly and that the whole issue was delt with. Never again will I deal with this company. Extremely disappointed in services provided. To give credit where credit is due they did not charge me for this issue as it surfaced within 2 days of taking possession of the vehicle

Mark H

Wonderful sales and service department. Always there to help and always very pleasant :)

Mike Dumoulin

Called Kia North Bay 2 days before Christmas to check on a price and if they had stock on a white 2021 Seltos SX. Alex was great a few calls back an forth and deal was completed seamlessly and the seltos was delivered to Cochrane 4 hrs away on Christmas Eve. Thank you Alex and Kia North Bay. ! Daughter was very happy with her purchase. Mike

Stephanie Foster

This was our first time travelling to another city to purchase a car. In our town there are many dealerships but none have the customer service you want when buying a car. Let me tell you, driving the 2hrs was worth it! The team at Kia North Bay took the time to listen to our needs and didn't try to sell us stuff we didn't want or need. Everyone we came in contact with had a hello or a smile. It was a great experience. Thomas was wonderful! He went above and beyond our expectations. He is a family guy and understands the importance of listen to customers and helping them pick the right vehicle. We would travel the 2hrs again to buy a vehicle from them! We went home on Monday in a 2020 Kia Telluride and we are so happy with our new vehicle! We would recommend them in a heartbeat! We learned that vehicle buying doesn't have to be stressful and scary when you have the right people doing the job! Thank you Kia North Bay!!

Chad Armstrong

Definitely the best dealership in North Bay. Had a great experience with Leo, he helped me with absolutely everything I needed. What a gentleman honestly. Thanks Kia North Bay!!

George Mcnally

I found My dream car on Kijiji and made the deal with Gary Davidson sight unseen. He assured me the 2016 Maxima SR was in Mint condition with 18k on it. I drove 350km from Ottawa to pick it up with a rented trailer. It was so perfect I refused to test drive it as I was in My old cloths. What a fibulas car it is!!! Not a blemish and detailed to the Max. Oh yes, even a full tank of gas!! I got a great deal and Gary was 100% accurate in His description of the Car. I work like a dog for my Paycheck and love it when I feel I have the most value for the Money I spent. Thanks so much Gary and the Kia of North Bay team!!!!!

Amedeo Bernardi

We were quite pleased with our purchasing experience with Anthony. It was straight forward and enjoyable.

Kara Castiglione

Went into Kia a month ago and had the pleasure to talk to Madison. She helped me and provided me with all the information I needed for buying my first car! Would definitely recommend taking a visit to talk to her as she was very helpful.

Shawn Lalonde

If your looking for friendly service and very helpful people go to Kia and ask for Cody and Elysia-Marie Champagne they were so helpful with everything. I am very happy I choose to look at Kia North Bay.

Mike

Great and fast service!!

keith kirkham

Very good car dearler.

Bubbasades

Another great experience leasing my second Kia Soul. Great deal and I know I’ll be looked after having had four great years with my last vehicle. Even buy my tires and rims there.

Amanda Malette

My mother & my in law family love there Kia vehicle! Giles Malette was a great salesman and helped them get what they wanted. Great place to purchase a vehicle & very friendly staff! :)

Courtney Willms

Best dealership in town! So much care an effort put into finding you the perfect vehicle at your price point!

Yane Kozovski

Leo was very knowledgeable and was able to answer every question I had about the vehicles I was interested in. Was very honest and trustworthy as well. Would recommend anyone looking for a vehicle in the North Bay area to visit Kia and go to Leo for service that will exceed your expectations.

Pigeon Wheels

Great people, outside of work that is. Don’t depend on them to get done what they say they will in any respectable amount of time.

Susan Scott

Quick and know their vehicles

Jeff Foran

I always enjoy going to KIA, Elysia and all the staff are fantastic. 5 Stars!!!

Tammy Riche

I went to see Thomas Ferris on Wednesday October 30th worried because my car was deemed un-fixable. Thomas had the perfect vehicle for me and one week later I was driving off the lot with a beautiful 2015 KIA Sportage. He went above a beyond to make my experience a great one! Thank you Thomas, and thank you KIA North Bay!!

Alex Geoffroy

Very good experience, got the car I wanted the day I wanted. The sales person did great and was not pushing us to get things we did not want. Would recommend

Donna Nauman

Great service visit, always friendly and completed in a timely manner. Thanks again

Aaron Savard

Excellent place to buy a vehicle

Kevin McDonough

Great fast service. Friendly staff and prompt pick up, when vehicle was ready. Thanks Kia of North Bay!

Angela Oates

I would like to thank Thomas, Elysia-Marie, and Bonnie. This is the first car I ever purchased on my own. Thomas made it very easy for me, Elysia-Marie was there for any other questions I might of had. Bonnie was very pleasant to deal with and helpful! At this time with COVID-19, they did a great job at making sure people are safe at the dealership. There are a awesome group and I’m hopeful that my continued service will be just as great and easy as my purchase was! Thank you Angela