Reviews of Gold Fleet Subaru (Car Concessionaire)

Claire Arthur

As usual, nothing but the best service at Gold Fleet Subaru in North Bay!!

Branden Beauchamp

The Sales Staff Was excellent. The Building was clean and bright

Natalia Verby

Just wanted to share my experience with Gold Fleet Subaru. Simply put, it was AMAZING! I bought Subaru Outback from them just 2 days ago and I will certainly recommend this Dealership to everyone! It is my second car in life and first was a private sale so this was the first time I dealt with Dealership. I had the car for 3 days to test it on any route I wanted, to get the real feel of it... And it worked for me! I made a purchase decision based on facts not emotions only. Unbelievably easy transition! I was offered help with selling my old car so I had to bring it in one day before my new car was ready. They made sure I have a car to drive in a meantime. It by itself was awesome experience - new Impreza with eyesight tech...It was a snowstorm that day and having such a great car with winter tires made a difference for me. Next day I came to pick up my car and I found it with my plates on, full tank of gas, registration done and keys waiting for me. They walked me through the paperwork, patiently answering all my questions (and I had a lot, it's just the way I am). Somebody here in reviews mentioned no customer service after they sold you a car. It is NOT true! Next day I was trying to use remote starter and later realized the engine light was on. I know it is not a good sign so I texted Dealership asking for advise. They immediately offered to bring my car back so it can be checked! No waiting time! Luckily it was an easy fix but nobody made me feel bad for wasting their time. Always friendly, welcoming atmosphere. Team is ready to help and explain... I am very happy with my choice of a Dealership. My big thank you and best wishes to the Owner of the Gold Fleet Subaru and the Team!!! Continues satisfaction from any visits to this Dealership... Buying and installation of winter tires in November 2018 - smooth process (just do YOUR part and book it in advance), concerns regarding vibration of the car February 2019... came in an was offered a reason and solution immediately... THANK YOU!!! Amazing Customer Service! Dedicated Team!

Tyler Charette

Service was quick and efficient. Only weird part is I was charged for 6.5L of oil when my vehicle only takes 5.4L's to fill.

Graham Raper

Staff was friendly and helpful. Purchasing a replacement car went without a hitch.

Icy Amurao

Frankly speaking, I had a very disappointing experience working with this Subaru dealership. I was sold a vehicle with the express understanding that the car I was purchasing came with the Starlink feature, which is something I saw a lot of value in, and was one of the main factors when deciding to buy this vehicle from Subaru. I was lead to believe this car had a much higher value to me because of that feature, which drove me to my buying decision. During the sale, the sales representative and staff were very attentive. However, once the sale was completed and I drove off the lot, the after sale service was very delayed, and at some points, non-existent. When I was having difficulties setting up Starlink in my car, I felt brushed aside for 3+ weeks until I finally reached out to the manager and he was able to put me in contact with a different representative. At this point, 3 weeks after the purchase of this vehicle, I was told that the main feature I bought this car for, was not actually in the car. The dealership provided a minor upgrade which covered one of the missing features, but didn't address everything else that was missing. I now feel that I was scammed, because of a lack of knowledge from this dealerships supposed "expert" sales staff. I feel ignored and dismissed after committing my money to this dealership. And I feel insulted that, as a paying customer, this dealership haven't tried going above and beyond to ensure my satisfaction with them.

Gina Ewing

I truly feel that the staff have my best interests in mind at Goldfleet.

dan charbonneau

This dealership is a must go to. There customer service is impeccable. A big thank you to Alex Wheeler, not only did he take the time to personally deliver my new Subaru Outback but he took plenty of time to explain all the functions of the vehicle and spent plenty of time to ensure that I was remotely set up with my Subaru app on my phone to start my outback. A big thanks to the Goldfleet team for making my purchase pleasurable.

Donna Landry

Went back to Goldfleet for help this week and they went the extra mile.

Lynn Bulloch

I had Gold Fleet inspect a used Subaru for sale by another dealer. The inpsection was booked promptly and I received excellent information about the used car. They not only emailed me a report, they phoned to go through it and offered options for purchasing or financing an extended warranty. Overall, I felt cared for as a client and all of this was done remotely, in cooperation with the seller. I didn't buy the car, but feel the inspection provided the insight I was looking for and it was a wise investment. I also received a good variety of options for accessories and improvements on the prospective vehicle. All around excellent experience from all service and finance staff.

EmJay Dubbya

Great vehicles; great staff! This was my first experience purchasing a vehicle from a dealership (a 2020 Forester.) Until now I had always purchased used vehicles in private sales, so I had no idea what to expect. All of the staff were great, right from the start. Aaron really really went out of his way to help, setting me up with the vehicle & options I wanted initially, and introducing me to all the staff, from Belinda, who was also amazingly friendly & helpful, to the service crew, who gave me a tutorial on how to access servicing, and what to expect. Aaron finished up by giving me an in-vehicle tutorial on all the bells & whistles. Wow folks! I was blown away with you friendliness, courtesy & helpfulness. Thank you!

Melissa Graham

First time ever buying a car and I was so anxious about the whole process. Alas, I had no need to worry at all! Both Scott and Belinda were absolutely amazing! I never felt pressured into anything, but was instead provided with the information I needed to make my own decisions. Very happy customer; thank you Scott and Belinda!

Travis W

I highly recommend these guys! They do everything in their power and go out of there way to help customers and put smiles on their faces!! First time owning a subaru and the best experience u can ever ask for!! Thank you again to all the staff at gold fleet subaru!

misa6811

I had very good experiences up until a few months ago, I had to get brakes redone at a shop that's attached to the algonquin petro, brought my 2012 legacy in for an oil change but had concerns about noises and they checked it over, when I came back I'm told the brakes are upside down and incorrectly done.. huh? After finishing telling me all the "problems" it came to over $1000 without labour costs and I was absolutely crushed and upset. So I went back to the place I got my brakes done and told them what I was told by the dealership, I was showed by the two men themselves the brakes are still BRAND NEW and done correctly they also checked over all the so called repairs I needed and when they did it only came to around 650 without labour?? My mom went to the shop, tried calling etc for me for an explanation and have not recieved anything from them not to mention they don't get anything out of this, they don't do any of these sorts of things they were saying was wrong in their dealership. I am very disappointed with this ridiculous and bizarre situation and even more so the lack of explanation, my mother was not even acknowledged or let in the building when she tried to get one from them, this needs to be addressed and whoever responsible reprimanded.

Adam Adler

Very friendly and welcoming. Low-key, no pressure sales staff who went out if their way to meet my driving needs. Came out with a great deal on a fantastic off-lease vehicle.

Carlena Rossignol

It's been almost a year since I bought my first car from a dealership, I choose this one. I was a little nervous going thru a dealer but Sheen was awesome, sat down with me and explained everything, found a suitable car in my range, and the team made the whole process a breeze. I was planning on writing a review sooner but forgot. He followed up with me making sure I was happy with the purchase. The impreza has proved to be a great car for where I live and what I do. I feel very safe in it, no regrets buying it. I recc. people to this dealership every chance I get. I had visited a few other places in north bay and their service was below par. I will definitely be a return costumer when I decide to upgrade into something newer. Their customer service was great. I should also note they were not pushy at all, I had a very laid back test drive, they encouraged me to drive the car alone to get an honest feel about it. That was a huge point for me as other dealers where extremely pushy, offering be sub par interest rates. Subaru worked with me to get the best rate and I am very happy with it.

BJ Stox

Work done as requested and as per quote. Even washed car for me.

Shahrukh Riaz

This is one of the best dealership I have visited. I took 2 cars in for recall. I spoke to service advise Jena Frank she went above and beyond to help and get everything sorted and get my vehicles in. Everyone from the operations manager to service manager & sales team we so welcoming and helpful I felt like I have known theses people all my life. If you want to experience true customer service this is the place. Thank you guys for an awesome time.

Corry Faulkner

I always know my vehicle is in good hands. The staff is always friendly, welcoming and always ready to answer any questions you may have. The service team thoroughly checked the car and completed the required maintenance. They are always honest and truthful about your vehicles health and don’t try to get you to spend extra money on services you don’t really need. The best service I have ever received! We also asked our car to be cleaned. We have a large, white haired golden retriever and she sheds a lot of hair. The service and cleaning took about 3.5 hours and our car was spotless! It looked brand new! I am very pleased with the service and will always recommend Subaru to anyone!

Francesca Sinicrope

If I could give them a 0 star I would. This company scammed me claiming they are a approved Rust Check Dealer when they are not!! They have been claiming to be spraying Rust Check product when they do not have any on site!! They over charged me and didn't even give me a complete application, not to mention they are using a random product!! I would be ashamed to be stealing and lying to customers!!! I'm leaving this review on behalf of a family member. I've called Rust Check head office and they have no record of ever selling to this company other than two weeks ago. For the past 7 years they have NOT been spraying Rust Check.

Tim Richardson

We left our Outback for “45minute” 10,000 km check and necessary update. No word for just under 2 hours when we were told they could not do the update as they could not connect to the internet adequately! We had sat patiently in the car dealership and would have appreciated communication from the dealership staff. Also the exact reason for inability to connect our car to the internet was never explained.

nDJw Barstar Sounds

Belinda and Todd were awesome to deal with. They expedited the whole process once everything was sorted out, 10/10 I would deal with them again. The reason for 3 stars is due to Josh, the salesman I started the process with. Long story short, once he got the deposit on the vehicle, he couldn't care less. There was no follow through on anything, my E-mails went unanswered, promises made during the phone calls that never happened and just zero follow up. It was a week and a half after I put the deposit down on a new vehicle that the ball started rolling again thanks to Todd and Belinda. I would happily deal with Gold Fleet again, but never with Josh.

Jesse Snider

Great people to work with.

Jaime A

Had never looked at Subaru before but my Dad encouraged me to go. We met with Scott at Gold Fleet who was amazing. He sat down with us and talked about the company philosophy - they see themselves as consultants, not sellers, so they really work with people to see what they need, what is best for them, and to give information and allow people to make their own decisions (aka no pressure). You could see the staff's enthusiasm from the very beginning. Furthermore, there's no brand snobbishness, etc, like you might see at some dealerships. They don't talk down other brands, in fact the employees own a mix of vehicles themselves. They care more about you finding a vehicle that suits your needs than pushing a brand on you, which is refreshing. Few things turn me off more at a car dealership than them talking down a vehicle/brand I've driven and enjoyed. One thing in particular that was important to me was the conscientiousness and equal attention paid by the consultant, Scott. At our first encounter, I (a woman in her 40s) went there with my father (man in his 70s). Even though we're in the 21st century, many sellers still direct their selling to men more than women when faced with both. I never once felt like that was the case with Scott and all other employees at the dealership. My dad ended up getting a nice new Outback, but I'm still looking for a creampuff deal to replace my aging pickup. Even though I didn't leave with a vehicle of my own, I'll keep looking and checking their inventory. But the point is, if you're looking for a new vehicle, this is a great place to go. You'll be treated well and fairly. In my view, there are lots of great cars and brands out there - what it comes down to, in the end, are the people selling it to you and the experience they give, and this crew, from the consultants to the ladies at the back desk, are some of the best.

Jadwiga Binczak

Recently, I experienced rather unpleasant occurance; My Huynday Tuscon suddenly and abruptly stopped on the HWy. Engine seized. Since then Gold Fleet Subaru , 600 McKeown in North Bay, took care of me, my driving needs, the choice of the new car as well as took off my hands any deals with Huyndai. I could not believe that I actually did not have to "wave a finger" and all my needs especially in challenging times of the move to another Province were absolutely with smile on staff faces met. I wish to mention the kindness of every parson who was involved in such an amazing deal that solved my driving to another Province dillema. I wish to start from Mr. Randy Lafrenier Mr. Cliff Pilon, Mr. Craig Popp, Mrs. Belinda Brown and the last but not least Mr. Joshua, a fantastic man. They All showed the biggest hearts, compassion to my situation, openmindness to the new deal , respect, sensitive treatment and above all, they assured my comfort, and " Princess-alike" treatment. I am not certain how to show my gratitude and amazing feeling when driving away in a "new beauty" but only saying...THE GOLD FLEET SUBARU saved my stress, provided care for me and assured the best deal with a perfect choice for me. THANK YOU ALL and I know I will share my story with many and promote Gold Fleet Subaru to anyone. I wish Gold Fleet Subaru many successful and profitable years to come. Jadwiga Binczak

Jesse Shoults

The sale process was good and happy with it but my biggest concern with the vehicle I was buying was one of the wheels and requested it being replaced you think when you buy a 50k vehicle they would sell it to you with better tires then 2mm of tread on it. Im not going to associate with a dealer that is okay with just the bare minimum in there work.

Pablo Sanchez

I found a vehicle via the AutoTrader. I worked with Cody who answered each and every one of my questions. It seemed like he doesn't sleep! He was always cheerful. No BS. In fact, you would think you are not dealing with a sales person. No pressure, just straight answers. We did the majority of the transaction over email. I wanted to do it this way to ensure I got all my questions answered and no surprises when it came time to seal-the-deal. I took a bus up from Ottawa (5h+) to North Bay. Cody picked me up at the station. We drove over to the dealership, took a test drive and that was it: I signed and left. No surprises. No hidden anything. Like it should be! The *only* thing I found out is that they ended up eating a $600 fee from Quebec. I offered to pay half but they said no. As I drove home, I mulled it over and I'm going to call on Monday and pay half. Good people should not be taken advantage of and I don't want to do that to these people.

Tealia Carriere

Great customer service and overall great place. They know who I am when I walk in and what car I have and all history. Love them.

Brian East

On 29 March I posted a “2 Star” review which opened “I am disappointed.” It prompted a suspicious* flurry of “5 Star” reviews and a call from their Service Manager. I have amended this to a hopeful "4 Stars" One can post only one review per business and with a word limit I cannot include my original posting. A summary of that earlier review is that I had walked into the dealership and bought a new Crosstrek on the spot. A month-long comedy of errors ensued. On their own, unfortunate, but together indicative there was something wrong with the business administration of the dealership. My review cited objective facts which caused me to lose faith in the efficiency and effectiveness of this dealership’s Service After Sale. Regular dealer maintenance is a vital component of the vehicle’s reliability and service life. Today (Saturday 31 March) the Sales Manager and I had a frank and fruitful discussion. (BTW: I have a background in analysis as well as business administration.) We discussed the facts and how to improve upon them (win/win for dealership and customers). I like Subaru engineering, so I am not being altruistic here. I have a personal self-interest to see this dealership thrive with a worry-free Customer Service system. (I also delight seeing “northern” businesses succeed) I realize that my current rating of 4 Stars is now based upon “words” as opposed to verifiable objective fact, but it does reflect how credible I think the Manager’s stated intentions are to improve the business. The analytical principle of “continuous review” will see me amend/re-edit this posting as more information, facts arise. Good chat, Hernan. Go get them! ---- *Another incredible coincidence, my (Thursday) review was followed by 14% of the dealership’s entire four-year history of Google reviews. All were “first time” reviewers who posted at 6PM (within an hour after my posting), 9PM, (immediately after the Manager contacted me where we set Saturday as my first opportunity to discuss [I was actually abed for a very early next morning]), 11PM and somewhere between 1 and 2AM. Unfortunately, those “reviews” were heavy on subjective “feelings” and light on objective facts upon which to base them, so not particularly helpful in content but indicative of purpose.

Tia Thrush

Sales was wonderful and quick at getting back to us and answering all of our questions. Will be recommending to anyone looking for a vehicle

Daniel Gauvin

Very fast and efficient took them an hour to get a deal done.

Ashley Garlick

We recently purchased a Subaru Forester from this place, we were treated very nice, excellent customer service! Scott and all the staff were great to deal with and we will be continuing to bring our vehicle there for future services!

renee angele

Bought my first Subaru and had great service and then all the people I worked with to get my forrester no longer work there and the service went so downhill that I would not buy another car from this shop.

Duane Darke

Always a good experience. Jenna is always knowledgeable and helpful.

Holly Amirault

Regular maintenance visit, but this dealership always gets us in and out in short order. Plus a comfortable waiting room and shops/restaurants within walking distance.

Chris Ricker

Stacey is a rock star!! Amazing customer service. I don't know how she did it, but the got me in for service before I had to take an unexpected 2000km commute! She is the best!!

Robert latour

best buy experience ever, great people make the biggest difference and it carried all the way up to management. Great team.

Julianne Sevigny

Fantastic experience getting my first car from Gold Fleet Subaru! Alex Wheeler was a fantastic sales rep who was very straight forward and honest, available to answer any questions I had and created an overall great experience for me. Love the vehicle I got as well, fantastic safety rating and fuel economy. Would highly recommend Subaru!

Jules Bellehumeur

Excellent products with great service. Gold Fleet Subaru takes good care of their customers.

Nipissing 2

I'm writing this review a month after purchase so it is not swayed by that "just bought a new car" excitement. We were long time Honda owners and well, it's hard to beat driving across the country in a CRV. That was until we test drove the new Subaru Outback. What a step up in power, comfort and utility. On top of that, the customer service we received from Gold Fleet Subaru was outstanding. We hate sales tactics and the fake b.s. that goes along with it - my wife won't even go into a dealership and usually asks for things to be done online or on the phone or sends me in for the face to face stuff. Scott Presseault however, proved that buying a vehicle can be b.s. free. He gave us a line about being a consultant and not a salesman and I was skeptical that this was yet another sales tactic to put people at ease but he proved is words in every communication and interaction we had with him. He made us feel at ease, in control and informed. Only after he gave us exactly what we wanted did he pivot and offer us an even better option that we jumped on. He gave us a tour of the dealership and introduced us to the different departments we would be dealing with for service and maintenance and really made us feel like we were joining a team by owning a Subaru. He and his Business Manager, Belinda, were efficient, professional and made the whole experience just perfect. and the Outback.....wow - 1 month in and the wife and I still compete to see who gets to drive. I love the power the paddle shifters and the stereo; she loves the stability, comfort and utility - and the HUGE touch screen with all her Sirius channels. My ONLY frustration is that I could not figure out how to stop it from auto braking when reversing with a trailer attached - it's a setting somewhere I'm sure but it's not apparent and I haven't googled it yet. Overall the experience was so great I sent my daughter to Scott Presseault to help her buy her first car. Great brand, outstanding vehicle, perfect customer service. Thanks!

Xuesi Liu

Friendly staffs, good service

Nick Pasara

Goldfleet Subaru made my purchase really easy and very very pleasant. No pressure, very professional. I do definitely recomend them to anyone in the market for a new or used vehicle.

Rakesh Sasankan Sunitha

These guys have great team and thanks to Jenna for setting up everything for me, as I am new to Subaru. Good job guys. So happy with you. Also the service is fast and in a timely manner.

Marjorie Newton

From the moment we stepped into the Gold Fleet Subaru dealership, we encountered respect, efficiency, friendliness, and expertise from all the staff. Our salesman, Dennis Marion, answered our many questions with patience and without any sales pressure. He offered excellent advice in all aspects of the car purchasing process. We would highly recommend him to any other potential buyers! My husband and I are VERY satisfied customers! We are convinced that we have made a wise purchase.

Jennifer Hedican

Great service, awesome support and value! Thanks so much!

Matt .France

I had a horrible experience with this dealership Hernan the sales manager is the definition of a "sleazy salesman". Would not recommend to my worst enemy.

Corey Krupa

I recently purchased a Forester from Subaru North Bay. Dealt with Tyler who was the sales rep and was pleasantly surprised by how personable and professional he was. No high pressure sales tactics or gimmicks like other dealerships I dealt with in town. Nice to see that some places still know how to do good business. Highly recommend this dealership.

Gerard Orlowski

I am very disappointed with Gold Fleet's customer service. Since purchasing my vehicle it has been one issue after another. The sales manager does not seem to care at all about the errors that have occurred. I understand things go wrong but the manager needs to take responsibility and go beyond the basic response. Just today I went to get my winter tires put on- I made the appointment a week ago and everyday since then I have received a reminder from Gold Fleet that my appointment is today. After driving the 70 km to the dealership I was told my tires were not in- nobody contacted me to tell me the tires were not in. While the manager did say he would send the tires to where I lived he seemed to miss the bigger picture- he did not apologize or compensate me in any other way, just basically too bad sir! When I purchased the car the sales information documentation was wrong so that when I went to the license bureau (90km away) I was unable to get my plates. An effort was made to get the correct information to me but the driver sent to bring me the correct info get lost, had a speeding ticket and did not make it in time thus requiring me to take another day off work to get my license plates. Speaking with the manager was painful as he just basically told me what could he do.

Nick Jean

Purchased and had serviced twice now a 2020 WRX. No complaints, even during Covid19 the dealership has been able to serve me quickly and efficiently

Mark Robinson

Easy to get an appointment. Very courteous staff and the work was done quickly. Bonus car wash too!

Rick Charby

Fast friendly service, I found the truck that's perfect for my family at a great price. I recommend to anyone looking for a pre owned vehicle.

Tom Lindsey

2020 Outback, 18 month service. Got the appt time I wanted and waited while it was serviced. The service took less time than was anticipated... including an outside wash. Staff were great and made sure all of my inquiries etc... were addressed. This dealership, from sales to service, is the best I have ever en countered in my 40+ years of driving.

Don

The staff where great to deal with and the service was top notch I will return again.

yvonne leveille

excellent service; Scott and Belinda were sympathetic, patient and really help me to make a wise decision according to my needs.I felt confortable with them. Thank you Scott and Belinda

Pamela Middlebrook

Great customer service very friendly and happy with the service

Mike Fitzgerald

I told Tiffany and Hernan I owe them a great review. As part of the VW EMMISSION SCANDLE I had lots of time to shop. Northbay Subaru had pricing as good as any in Montreal( often the best according to cargurus). They also managed to have my used car purchase ready in one days notice so I could leave for Vancouver that Friday. 4 weeks, 11,000 km later, I love my new Legacy. Great car on the long haul through the mountains and back . BTW I plan to sell others on the Subaru brand. I think I made a great choice on a Car build for Canada. Mike Fitzgerald

Renee Brouillette

Amazing people. Great service! Treats you like famiky! Thank you! R

Marcus Wheeler

The experience was simple and easy. Pricing was very fair and open. Thanks Alex W and Gold Fleet Subaru!

William Fillier

Safe to say, very impressed with the service here from their Used Inventory Manager Mike. I've drove by a number of times and saw in inventory a few used trucks but nothing quite like what I was searching for. I stopped in the beginning of February to put him to task on finding me a 3/4 ton pickup. I had a short wish list of what I wanted, brand, etc. He scoured his various sources to find a vehicle that fit what I was looking for and in short order, had me in my truck. Sufficed to say, just because it's a new car dealership, one that doesnt even have a truck in their lineup, Mike went above and beyond to find me what I was looking for at the right price.

Patricia Mathew

Hernan, Thanks you once again for making our car experience at Subaru amazing !! we so appreciate what you do to make it work out for us that it feels like what you offer us is too good to be true !! we love our new Subaru

mark lusk

Very pleased. The service was done with great communications and safety because of covid. Thank you gold fleet.

Zach Lebel

Love the service! If you’re looking for a good deal and good service you’re in the right place, 100% recommend them. Joshua got me in my dream car at 24 years old, very good person and will do his best to get you in a Subaru!

Carole Gour

I was well taken care of each time I went in for servicing. They were eager to assist by setting up a work area for me to work while I waited. Staff was helpful. And I always leave with a clean car! Just leased my second Subaru through them!

Justine O'Brien

When there in hopes of them working with me to find an SUV that I would like, didn't offer me to drive any of the models they had, showed me one vehicle. The Manager Sales Rep Hernan was so rude to me after I approached them about my battery dying in the vehicle, after I only had it for 10 days. He then told me 'I don't control this road' and showed me the door basically, the guys in Services were more than willing to help me though so for them I give a 5 star but Hernan I will never choose to deal with again. Terrible customer service with him, wanted nothing to do with me or the vehicle after it was sold to me. Would not recommend

De Du

Judge yourself and walk into this dealer, unprofessional team, high staff rotation and horrible reputation, ask about the owner in town and you will see

David

We bought a car from Gold Fleet in the fall. This dealership was friendly, professional right down to the kind, professional secretaries, and went the extra mile through the entire buying process. Travis gave us an excellent deal on an Subaru Outback and was more professional and courteous than any other salesperson we have dealt with in the past and we have bought a lot of cars and trucks over the years. He made the purchasing process stress free. The service team is friendly and professional as well so there will be no worries in having our vehicle serviced.

Cathy Wise

Staff did a great job and washed my vehicle.

Sinisa Ciric

Very positive experience. Easily made appointment from Windsor for maintenance service while vacationing the area. Shuttle service efficient and fast. Work on my Crosstrek was done quickly. Very welcoming staff.

Lucie M

I just love my new Crosstrek. Scott was our sale’s representative and he was very patient, knowledgeable and friendly. Scott took the time to explain the vehicle’s features and the different options without being pushy. Excellent service and experience.

Randy Bilmer

All personnel were exceptional to work with. Sales and Service departments were courteous and friendly. Great place to buy a vehicle.

Irene Thibeault

Bought my new 2021 Crosstrek of Shane. Amazing service , amazing dealership! 5 stars all the way!

Melissa Williams

My son's Subaru broke down just outside North Bay. Being from Toronto, we had never dealt with Gold Fleet before. Keith in the service department provided us with a detailed and efficient description of our service options. His customer-friendly attitude, kindness and expertise was like no other service we've ever received before. I only wish we had a Gold Fleet or a Keith closer to home!

Uneasy Feeling

I’ve been debating over the last few weeks as to whether I post a review or not, but feel it’s in my best interest. I purchased a vehicle before Christmas. The salesperson I was dealing with was amazing. The vehicle is phenomenal. My issue, is that I left feeling very uneasy after dealing with the Financial Services Manager. She was very pushy on warranty and other add ons, which was all fine. My issue is, however, she rushed me through the paperwork to get me out of her office, and when going through it at home, I noticed an initial in a spot that I did not initial. I’m not sure if this was intentional or not, however, is making me regret the purchase, as had I not been rushed, I may have noticed before signing. Again, great salespeople, and overall atmosphere. Just make sure you go through your paperwork with 100% attention, as there may be fine details altered, or missed.

Jackie Bourdon

The staff in the service department at Gold Fleet Subaru were very helpful and professional in diagnosing a problem I was having with my Outback. Both the service manager and one of the technicians accompanied me on rides in the car to help figure out the problem.

Derivative Works

Bad customer service. The younger male representative on service desk “scheduled” an appointment, got it written down on a card, go day of and they can’t find it on their system. Quoted me a price over the phone, go day of and get a different and higher estimate. Then the old guy in the service desk tries to lecture me on how to make an appointment online because apparently that type of scheduling is more “reliable.” So does that mean their “human” customer service reps aren’t?

donald donaldson

Bought a used vehicle, excellent experience. Staff VERY friendly and have a sense of humour which was appreciated. Delivery was great and so far I am thrilled overall. Well done everyone there.

Peter Bergs

A very good used car buying experience. Low sales pressure, smooth process, very helpful, and very up-front about the vehicle. Delivery took slightly longer than originally stated, but I would shop there again.

sharon leppinen

We were pleased with our purchasing experience at this dealership. The sales rep, Scott, was courteous and professional and Belinda, in finance, was very knowledgeable and was willing to go the extra mile for the customer. We felt cared for from start to finish!

Laurie Vezina

Once again I was treated liked royalty by the Goldfleet service department. The recall was installed, changed my winter tires and saw that they rinsed off my exterior and wiped down my interior. Just really great people!

Mark Sievert

Great service, friendly staff. Very accommodating.

Nicholas Boisvert

Horrible experiance told me my rim was bent and had a slow leak , paid to fix it , they theb made it worse obviouslu and ruined my rim and blew out my tire and tried to blame it on me , manager was trying to act like there was nothing wrong with the tore when I showed him, horrible absoloulty horrible don't ever bring ur car here they treat you like an idiot

Stephen Crozier

Thanks to Scott, Alex, Belinda and Josh Our used car purchase was quite enjoyable. The car was ready the next day cleaned, detailed perfectly and thanks to Kevin undercoated as well. No Pressure, great car, great price, great people, excellent service. If you have had a bad experience buying a car try Gold Fleet Subaru next time. I highly recommend this Dealership From sales to service. Thank You All.

Nathan Martin

I had a positive experience for my first time at a dealership. Scott and Belinda were never pushy and explained everything with great detail, also answered any questions I had. Thank you and will definitely recommend Subaru to anyone I know looking for a car in the future.

James Macdonald

Hernan is the worst car salesman I have ever dealt with. STAY AWAY

Derek Cooke

Awesome services had our car in our hands in two days thank you guys

Rob and Madeleine Mantha

trying to get service for an oil change....when i called this morning which is May 8th...i got a message... the guy says this is Friday May 3rd. ..what a joke! Is this place closed?? appointment made! THANK YOU,

David Canniff

Always worth making the trip to North Bay. Great frontline customer service and garage crew!

Andrew Knight

Excellent emergency service. Completed as a fit-in during very busy pre-holiday period.

Jacques Beaudry

Work labor pricy,but well done

Allysha Bastin

Sales reps were always amazing to me. Id visit even when i didnt have work that needed to be done. The service ladies were very nice as well and quick! Downside however was my car got damaged. I baby my car, never winter drive it, and honestly am obsessed with it. Had it in for an oil change and belt tensioner, and brought it home and parked it for almost a year because i moved. When i got my car i did my usual inspection, and the rockers were bent up and cracked. Only noticed it by crawling under to look at my exhaust. When brought to their (Keith's) attention, it took nearly 2 month's to not even resolve. After admitting on the phone that accidents happen and he would look into it, he said he wasnt going to take any action, nor help me with the issue. I provided proof of the damages and dates, photos, subarus own inspection reports, and an analysis from a different subaru dealer who confirmed hoist damage, and not a thing was done. I dont reccomend to any of my friends or family's to go here and i dont intend on returning either. If you want a shop thats honest and willing to help or even work WITH you, go somewhere else.

Dak

Awesome people here at Subaru! They got me all set up in my new 2019 Outback last year and have been pleasant to deal with!

Roanne Dutrisac

Great customer service. The salesman Josh went over and above to make sure the customer was satisfied with their purchase. I would recommend tbis dealership.

Cathy Cholewinsky

Purchasing my new vehicle from Gold Fleet was a great experience. Aaron the sales associate and Belinda in the office were both very easy to deal with. I met a few of the service people as well who answered all of my MANY questions. Thanks again for your service.

Jason Breault

we bought our 2013 impreza new. Started consuming oil at 40000km had the block change at 60000km. At 129000 consuming over a litre every 6000km again. Goldfleet changed the short block again and did the valve recall had to push to get the motor but it's all replaced now 138000km. It's not all the dealers fault but Subaru should definitely find out what's wrong with these motors.

Robert Smith

I walked into the dealer looking for Tyler which is not longer at the store and I ended up for 2 hours with the owner.... wow... he’s was so desperate to make the deal holding me and my wife for a while. He has a horrible reputation in town and he will do and lie to you just to make some extra money in his pocket. What a terrible and exhausting experience. We bought our Subaru out of town

E B

Scott and Belinda Gold Fleet North Bay were very friendly and helpful.They took all the time needed to explain everything we needed to know.We got everything we wanted and the car was very clean and ready for pickup today.We love the outback so far and I would highly recommend this dealership to anyone. The staff is very friendly and will go that extra mile to help you

Megan Dignard

Just bought a used vehicle from John Collins at this location, absolutely amazing service . My needs where met in a timely manner and he will spend the time to make sure your vehicle is the right fit for you! I highly recommend buying a used car here :)

Brenda Austin

Great servicing staff and mechanics. Always on time, polite and do a great job.

Andree Coxon

Very welcoming thorough service , Easy Wheels very helpful Thank you .

alexs marcotte

Good customer care always willing to help out with the small things and has fair prices

Matthew Whitehead

Everything about this experience was excellent. It's just too bad car maintenance is so expensive!

sara taimi

Worst dealership ever, the owner should not be in business, he doesn't care about people, he cares about having more money in his pocket.

Mathew Van Camp

Purchased a Honda Accord from Scott at Gold Fleet. Located in Burlington but communicated with Scott throughout the process and received fast and speedy responses. Went to pick up car and met Scott and Belinda. Everything went smooth and car looks great.

Elkar fischer

Stay away ! I dealt with Tiffany Caldwell and Hernan Lagos. They will say anything to get the sale but once you sign your on your own. Very dishonest liars! Not recommended!

Melanie Wipprecht

I came in to get the three recall notices taken care of. I had been holding off due to Covid and living out of town. They were very hospitable and the service on my vehicle took less time then quoted. Love Goldfleet!

Bruce Wilkin

Excellent service experience as is usual at Gold Fleet Subaru! Friendly staff, reasonable cost, and vehicle was ready when promised. They also had diligent Covid protocols in place. Highly recommended for your Subaru maintenance needs.

Connor Bodemer

Had a great experience buying my new Dodge Ram and thanks to Cole Porter for the great help to make my experience amazing!

Patrick Bambrick

Great experience at your dealership Patricia and I purchased the 2017 Nissan murano sl on wed 15 of December 2021 and once again thank you Alex Wheeler you made my experience enjoyable

Lynn Daschuk

I was looking for some information for used certified pre-owned vehicle and the Sales Manager was really helpful over the phone, he took the time to understand my needs and he sent me a walk around video for the vehicle that I was interested. Im from out of town and this was a great experience without driving to North Bay !! I trust the dealer and specially the Sales Manager who was so humble and friendly. Friends from Burlington recommend me to call this dealer, Hernan did the same to them over the phone and he delivered the vehicle at not cost, great service.

Wallace Kearney

As usual, the servicing of my vehicle (2015 Subaru Legacy ) was top notch - app. was on time, the appt. was completed in the expected amt. of time, the service desk person was friendly and knowledgeable and the car was washed upon completion of appt. Looking forward to dealing with Gold Fleet Subaru in about 6 months time.

Carlo Mondaca

Great experience with Hernan Lagos (General Manager) I had an emergency on Sunday and he helped me a lot. I purchased my vehicle from another location but next time I will be buying from Gold Fleet, the manager made my experience really easy, nice guy !! i WILL BE PUTTING YOUR NAME OUT THERE TO ANYONE WHO IS LOOKING FOR A VEHICLE

Ron

I have much more faith in a small dealership like this than large urban one. The service is more personal, the attention more genuine. I trust the dealership to look after my vehicle and after three years I continue to be thoroughly satisfied. Oh, and I drive about 120 kilometres one way to get to my appointments despite being a dealership in my city.

Louise Prudhomme

Shady dealer! Not recommended.

Art & Gisele Adams

My initial contact with this Subaru dealership totally amazed me. I found the staff knowledgeable, professional, and informative. Scott Presseault, my sales consultant, was very respectful and did not apply any high pressure sales tactics, and was happy to answer any and all questions we had. Although we left without purchasing anything, my thoughts were that this is what all car dealerships should be like. After researching Subaru and discussing them with my family, I decided that the Outback was the vehicle that would best suit all our needs. I contacted Scott Presseault with a few questions, that he was happy to answer. I drove to the dealership that day with my family, and after everyone had a chance to test the vehicle, we purchased a new Outback and arranged for a delivery date. I picked up my new Outback from Gold Fleet Subaru with my family. Scott Presseault went over the new vehicle with all of us, showing us all the functions and buttons, but also telling us that he would be happy to do so again whenever we may need a reminder – all in all, making sure we were happy and comfortable with our new vehicle. Belinda Brown, who took care of the financial side of our purchase, went over warranties and handled paperwork for us and tried to make the process as smooth as possible. And even though I threw a curveball at them with a last minute request, everybody was accommodating and pleasant. It was like I was a member of the family, not just a customer. I would readily recommend this dealership to anyone. The staff truly are incredible and made this dealership an example of customer satisfaction. I trust my future dealings with Gold Fleet will be just as rewarding.

Shane Hodgins

Excellent staff, very friendly, knowledgeable and a pleasure to deal with. Scott was always available to answer any questions, even on his day off. Definitely worth the drive to North Bay.

Leo Jamieson

Dog friendly and very professional staff. Thank you Gold Fleet Subaru for all your help and for delivering the vehicle to me :)

Jill Steele

I had been having trouble with my 2016 hybrid crosstrek not starting in the cold weather. when I called the dealership and spoke with the service desk they were very accommodating and told me to bring the car in to be checked. The bottom line after 2 such visits was I purchased a new battery and everything has been fine since. What I want to comment on was the pleasant efficiency of Giavanna and the other young lady at the service desk as well as the staff who did the work. They were above amazing so accommodating ,friendly and supportive as I was very frustrated with the car issues. ...plus they even washed my car! I have always felt well served by this dealership and enjoy the level of service they provide.

rob smith

The sales manager Hernan is very rude and does not know what he is talking about.